diff --git a/.github/ISSUE_TEMPLATE/bug_report.yml b/.github/ISSUE_TEMPLATE/bug_report.yml
new file mode 100644
index 0000000..4cce20d
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/bug_report.yml
@@ -0,0 +1,122 @@
+name: Bug report
+description: Something in band isn't working the way it should
+labels: ["bug"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        **Before you paste anything:** redact credentials, client secrets, account IDs, and customer phone numbers. Issues here are public.
+
+        Found a security vulnerability? Don't open an issue — follow [SECURITY.md](https://github.com/Bandwidth/cli/blob/main/SECURITY.md) instead.
+
+  - type: input
+    id: version
+    attributes:
+      label: band version
+      description: Output of `band version`
+      placeholder: band version 1.4.2
+    validations:
+      required: true
+
+  - type: dropdown
+    id: command-group
+    attributes:
+      label: Command group
+      description: Which command group is affected?
+      options:
+        - account
+        - app
+        - auth
+        - bxml
+        - call
+        - location
+        - message
+        - number
+        - portin
+        - quickstart
+        - recording
+        - shortcode
+        - sip
+        - site
+        - tendlc
+        - tfv
+        - tnoption
+        - transcription
+        - vcp
+        - Not sure / affects everything
+    validations:
+      required: true
+
+  - type: dropdown
+    id: install-method
+    attributes:
+      label: How did you install band?
+      options:
+        - Homebrew
+        - go install
+        - Downloaded binary from Releases
+        - Docker
+        - Built from source
+    validations:
+      required: true
+
+  - type: dropdown
+    id: os
+    attributes:
+      label: Operating system
+      options:
+        - macOS
+        - Linux
+        - Windows
+        - Other
+    validations:
+      required: true
+
+  - type: dropdown
+    id: account-type
+    attributes:
+      label: Account type
+      description: Build accounts are voice-only. Messaging, number ordering, sub-accounts, VCPs, 10DLC, and toll-free verification fail with exit code 4 on Build — that's expected, not a bug.
+      options:
+        - Full Bandwidth account
+        - Build (voice-only trial)
+        - Not sure
+    validations:
+      required: true
+
+  - type: textarea
+    id: command
+    attributes:
+      label: Command you ran
+      description: The exact command, with secrets and customer numbers redacted.
+      render: shell
+    validations:
+      required: true
+
+  - type: textarea
+    id: expected
+    attributes:
+      label: What you expected to happen
+    validations:
+      required: true
+
+  - type: textarea
+    id: actual
+    attributes:
+      label: What actually happened
+      description: Full output, plus the exit code from `echo $?`.
+      render: text
+    validations:
+      required: true
+
+  - type: checkboxes
+    id: checks
+    attributes:
+      label: Before submitting
+      options:
+        - label: I removed credentials, account IDs, and customer phone numbers from everything above
+          required: true
+        - label: I searched existing issues for this problem
+          required: true
+        - label: I'm on the latest released version, or I've explained why I can't upgrade
+          required: true
diff --git a/.github/ISSUE_TEMPLATE/command_request.yml b/.github/ISSUE_TEMPLATE/command_request.yml
new file mode 100644
index 0000000..f37c51c
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/command_request.yml
@@ -0,0 +1,60 @@
+name: New command or flag
+description: Propose a new command, or a new flag on an existing one
+labels: ["enhancement"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        [CONTRIBUTING.md](https://github.com/Bandwidth/cli/blob/main/CONTRIBUTING.md) asks you to open an issue before writing code for a new command. This is that issue — let's agree on the design before you spend hours on a PR.
+
+  - type: textarea
+    id: use-case
+    attributes:
+      label: What are you trying to accomplish?
+      description: Describe the task, not the command. What's the workflow that's painful or impossible today?
+    validations:
+      required: true
+
+  - type: input
+    id: api
+    attributes:
+      label: Which Bandwidth API backs this?
+      description: Link the relevant page on dev.bandwidth.com, or name the endpoint.
+      placeholder: https://dev.bandwidth.com/docs/...
+    validations:
+      required: true
+
+  - type: textarea
+    id: shape
+    attributes:
+      label: Proposed command shape
+      description: Sketch it out. Doesn't have to be final — it's a starting point for discussion.
+      render: shell
+      placeholder: band number search --area-code 919 --quantity 5
+    validations:
+      required: true
+
+  - type: textarea
+    id: existing
+    attributes:
+      label: Does an existing command almost do this?
+      description: If something gets you 80% of the way there, say what it is and where it falls short. A new flag beats a new command.
+    validations:
+      required: true
+
+  - type: textarea
+    id: agent-native
+    attributes:
+      label: Agent-native considerations
+      description: This CLI is built for scripts and agents as much as humans. Does this need `--wait` for an async operation, `--if-not-exists` for safe retries, or a particular `--plain` output shape? See [AGENTS.md](https://github.com/Bandwidth/cli/blob/main/AGENTS.md).
+
+  - type: dropdown
+    id: pr
+    attributes:
+      label: Would you open a PR for this?
+      options:
+        - Yes, once we agree on the design
+        - Yes, but I'd need some guidance
+        - "No, I'm just requesting it"
+    validations:
+      required: true
diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 0000000..f70a0e1
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1,14 @@
+blank_issues_enabled: false
+contact_links:
+  - name: Bandwidth support
+    url: https://support.bandwidth.com/
+    about: Account, billing, provisioning, or API problems that aren't caused by the CLI itself.
+  - name: API reference and guides
+    url: https://dev.bandwidth.com/
+    about: Documentation for the Bandwidth APIs the CLI talks to.
+  - name: Service status
+    url: https://status.bandwidth.com/
+    about: Check for an ongoing incident before filing a bug about failing requests.
+  - name: Report a security vulnerability
+    url: https://www.bandwidth.com/security/report-a-vulnerability/
+    about: Never report vulnerabilities in a public issue — use the bug bounty program or email security@bandwidth.com.
diff --git a/.github/ISSUE_TEMPLATE/docs_issue.yml b/.github/ISSUE_TEMPLATE/docs_issue.yml
new file mode 100644
index 0000000..976edf4
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/docs_issue.yml
@@ -0,0 +1,43 @@
+name: Documentation problem
+description: Something's wrong, missing, or confusing in the docs
+labels: ["documentation"]
+body:
+  - type: markdown
+    attributes:
+      value: |
+        Fixing a typo or tightening a sentence? Skip this form and open a PR — [CONTRIBUTING.md](https://github.com/Bandwidth/cli/blob/main/CONTRIBUTING.md) says ship it. Use this form when the fix isn't obvious or you'd rather someone else write it.
+
+  - type: dropdown
+    id: surface
+    attributes:
+      label: Where is it?
+      options:
+        - README.md
+        - AGENTS.md
+        - CONTRIBUTING.md
+        - Command help output (`band ... --help`)
+        - dev.bandwidth.com
+        - Somewhere else
+    validations:
+      required: true
+
+  - type: input
+    id: location
+    attributes:
+      label: Specific section or command
+      description: A heading, a line link, or the command whose help text is off.
+      placeholder: "README.md → \"Credential profiles\""
+
+  - type: textarea
+    id: problem
+    attributes:
+      label: What's wrong?
+      description: Wrong, out of date, missing, or just hard to follow — tell us which, and what you expected to find.
+    validations:
+      required: true
+
+  - type: textarea
+    id: suggestion
+    attributes:
+      label: Suggested wording
+      description: Optional, but the fastest path to a fix.