diff --git a/support-docs/en--articles--10007243-whitelisting-telnyx-media-ip-addresses.md b/support-docs/en--articles--10007243-whitelisting-telnyx-media-ip-addresses.md index a3f751d8..775d68c9 100644 --- a/support-docs/en--articles--10007243-whitelisting-telnyx-media-ip-addresses.md +++ b/support-docs/en--articles--10007243-whitelisting-telnyx-media-ip-addresses.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/10007243-whitelisting-telnyx-media-ip-addresses +title: "Whitelisting Telnyx Media IP Addresses" +description: "Read on to learn about SIP Media IPs and how we are working to enhance our connectivity offering. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f5206df79d4e1fabceb3896d21a80285e6fea05fa494729dd58c7301ab41531b --- -Whitelisting Telnyx Media IP Addresses | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Whitelisting Telnyx Media IP Addresses -Read on to learn about SIP Media IPs and how we are working to enhance our connectivity offering. +Read on to learn about SIP Media IPs and how we are working to enhance our connectivity offering. See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 17, 2024 -Table of contents -# **Overview** +## **Overview** To ensure uninterrupted service, keeping your firewall and security settings updated is crucial to allow traffic from Telnyx’s media IP addresses. This is particularly important if your network setup restricts inbound or outbound traffic based on IP ranges. As Telnyx continues enhancing its connectivity offering, we will introduce new SIP media IP ranges. Failure to whitelist these IPs could lead to service disruptions, as your system may block voice traffic. -# **What are SIP media IP addresses?** +## **What are SIP media IP addresses?** [SIP (Session Initiation Protocol)](https://telnyx.com/resources/sip-trunking-explained) media IP addresses are the public IPs used to handle the actual audio (media) streams of a VoIP call. While SIP signaling (the call setup, teardown, etc.) occurs over one set of IPs, the media stream–the voice conversation–occurs over a different range of IP addresses. @@ -34,17 +35,17 @@ It is essential to whitelist these media stream IPs so that voice data packets a Yes, you can find the most up-to-date list of IP addresses at -# **Why is Telnyx adding new media IP addresses?** +## **Why is Telnyx adding new media IP addresses?** Telnyx is continuously expanding its network to improve performance and redundancy. Adding new media IP ranges enhances our ability to provide seamless voice services to our customers, ensuring better connectivity and service quality, particularly during periods of high demand or network maintenance. -# **What do I need to do to ensure my calls are not affected?** +## **What do I need to do to ensure my calls are not affected?** If your organization uses firewalls or access control lists (ACLs) to manage network traffic, you must update these to allow traffic from Telnyx’s new media IP range. This will ensure that your VoIP media is not blocked and that your voice services continue uninterrupted. -# **What happens if I don’t update my Firewall or access control lists?** +## **What happens if I don’t update my Firewall or access control lists?** Without updating your firewall to allow traffic from the new media IPs, your voice service could be interrupted, as calls routed through the new IP range may be blocked for media, resulting in One Way Audio (OWA). Whitelisting the new IP addresses guarantees that voice traffic is allowed, keeping your communication services running smoothly. @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10058901-zambia-did-requirements.md b/support-docs/en--articles--10058901-zambia-did-requirements.md index 532e9447..e94e4c03 100644 --- a/support-docs/en--articles--10058901-zambia-did-requirements.md +++ b/support-docs/en--articles--10058901-zambia-did-requirements.md @@ -1,20 +1,22 @@ --- source_url: https://support.telnyx.com/en/articles/10058901-zambia-did-requirements +title: "Zambia DID Requirements" +description: "Requirements to acquire Zambia numbers. See Telnyx guidance and requirements Learn more about Zambia DID Requirements with Telnyx." scraped: 2026-07-08 content_hash: e4c13a68634e5dc337e2996a49737b36856dabbb0d8052031fe09b043ebb51c2 --- -Zambia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Zambia DID Requirements -Requirements to acquire Zambia numbers. Start building on Telnyx today. +Requirements to acquire Zambia numbers. See Telnyx guidance and requirements Learn more about Zambia DID Requirements with Telnyx. -Written by NumberOps -October 29, 2024 In order to purchase a Zambia number you will need to provide the following: diff --git a/support-docs/en--articles--10067533-manual-esim-activation-guide.md b/support-docs/en--articles--10067533-manual-esim-activation-guide.md index 6bf088f4..77610b86 100644 --- a/support-docs/en--articles--10067533-manual-esim-activation-guide.md +++ b/support-docs/en--articles--10067533-manual-esim-activation-guide.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/10067533-manual-esim-activation-guide +title: "Manual eSIM activation guide" +description: "How to activate your eSIM without a QR code. See Telnyx guidance and requirements Learn more about Manual eSIM activation guide with Telnyx." scraped: 2026-07-08 content_hash: f76e95eafd994c4fa390b7dda2873bdad699ab42762529a04dd543a2c7117a8d --- -Manual eSIM activation guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Manual eSIM activation guide -How to activate your eSIM without a QR code. +How to activate your eSIM without a QR code. See Telnyx guidance and requirements Learn more about Manual eSIM activation guide with Telnyx. -Written by David -April 8, 2026 -Table of contents Manual eSIM activation is used when QR code scanning isn’t feasible, particularly for devices that don't have cameras like IoT devices, modems, or routers, or if you’re unable to display or print the QR code. @@ -33,7 +34,7 @@ The activation code contains both the SM-DP+ address and matching ID. Manually e **Note: The manual setup method depends on the modem manufacturer and NOT the eSIM provider.** -# Manual eSIM setup on mobile phones +## Manual eSIM setup on mobile phones **For iOS devices** @@ -49,7 +50,7 @@ The activation code contains both the SM-DP+ address and matching ID. Manually e 3. Manually enter the SM-DP+ address and activation code as prompted. 4. Follow the instructions to activate the eSIM. -# Manual eSIM setup on modems and routers +## Manual eSIM setup on modems and routers Because modems lack screens and cameras, their eSIM activation process is different and may involve entering commands or using a graphical interface. @@ -63,7 +64,7 @@ Open the router’s GUI, go to the cellular settings, and manually enter the SM- ***These steps vary by modem and manufacturer, so it’s best to consult the specific setup guide provided by your modem’s manufacturer.*** -# FAQs +## FAQs ## Why would I need to activate my eSIM manually? @@ -104,5 +105,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10164784-using-telnyx-sim-with-ubiquiti-unifi-lte-pro.md b/support-docs/en--articles--10164784-using-telnyx-sim-with-ubiquiti-unifi-lte-pro.md index 2669bbbe..d8714f6f 100644 --- a/support-docs/en--articles--10164784-using-telnyx-sim-with-ubiquiti-unifi-lte-pro.md +++ b/support-docs/en--articles--10164784-using-telnyx-sim-with-ubiquiti-unifi-lte-pro.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/10164784-using-telnyx-sim-with-ubiquiti-unifi-lte-pro +title: "Using Telnyx SIM with Ubiquiti UniFi LTE Pro" +description: "A step-by-step guide to setting up the Ubiquiti UniFi LTE Pro with a Telnyx SIM card for reliable cellular backup… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d345ef29c538bbc71d0d1c8f17af0d7a34aad7ace8f20d7c07b271a26bd484f0 --- -Using Telnyx SIM with Ubiquiti UniFi LTE Pro | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Using Telnyx SIM with Ubiquiti UniFi LTE Pro -A step-by-step guide to setting up the Ubiquiti UniFi LTE Pro with a Telnyx SIM card for reliable cellular backup connectivity. +A step-by-step guide to setting up the Ubiquiti UniFi LTE Pro with a Telnyx SIM card for reliable cellular backup… See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 20, 2024 -Table of contents -# Ubiquiti UniFi LTE Pro Setup Guide +## Ubiquiti UniFi LTE Pro Setup Guide The Ubiquiti UniFi LTE Pro provides reliable backup cellular internet connectivity to ensure your UniFi WAN network remains operational. The Pro model supports 4G LTE and WCDMA bands and is compatible with the EU, US, and CA regions. It includes a Nano SIM card slot, which allows for the insertion of a Telnyx SIM card. @@ -113,5 +114,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10245573-us-short-code-ordering-process.md b/support-docs/en--articles--10245573-us-short-code-ordering-process.md index 8ca21ea2..f8d7b6d4 100644 --- a/support-docs/en--articles--10245573-us-short-code-ordering-process.md +++ b/support-docs/en--articles--10245573-us-short-code-ordering-process.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/10245573-us-short-code-ordering-process +title: "US Short Code Ordering Process" +description: "How to order a Short Code via Telnyx in the… See Telnyx guidance and requirements Learn more about US Short Code Ordering Process with Telnyx." scraped: 2026-07-08 content_hash: 9d57003059a9460ba3ad630ef4e0cda754216dfce3f6c755d1e1628125862564 --- -US Short Code Ordering Process | Telnyx Help Center -[Skip to main content](#main-content) + + + + # US Short Code Ordering Process -How to order a Short Code via Telnyx in the US +How to order a Short Code via Telnyx in the… See Telnyx guidance and requirements Learn more about US Short Code Ordering Process with Telnyx. K -Written by Klane Pedrie -December 16, 2025 -Table of contents -# US Short Code Ordering Process +## US Short Code Ordering Process ## Short Code Order Types @@ -31,7 +32,7 @@ The ordering process between the two is quite similar, more details below. ## Ordering a New Random or Vanity Short Code -To order a new Random or Vanity Short code you need to fill out two forms: +To order a new Random or Vanity Short code you need to fill out two forms: 1. Short Code Order Brief, which is for the carriers. 2. Brand Registration Form, which is for the Short Code Registry. This will be revetted every 12 months by the Short Code Registry. @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10245615-short-code-brand-and-content-provider-registration-process.md b/support-docs/en--articles--10245615-short-code-brand-and-content-provider-registration-process.md index b052a69e..cca11d36 100644 --- a/support-docs/en--articles--10245615-short-code-brand-and-content-provider-registration-process.md +++ b/support-docs/en--articles--10245615-short-code-brand-and-content-provider-registration-process.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/10245615-short-code-brand-and-content-provider-registration-process +title: "Short Code Brand and Content Provider Registration Process" +description: "SCR Mandated Process to order new Short Codes and to renew existing Short… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 18cb804b0fc52e6e871630daa35d6bbd8a8a7ebe1637d96a817c20058c94ce82 --- -Short Code Brand and Content Provider Registration Process | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Short Code Brand and Content Provider Registration Process -SCR Mandated Process to order new Short Codes and to renew existing Short Codes +SCR Mandated Process to order new Short Codes and to renew existing Short… See Telnyx guidance and requirements. K -Written by Klane Pedrie -November 11, 2025 -Table of contents -# New Mandatory Process Update for New AND Existing Short Codes +## New Mandatory Process Update for New AND Existing Short Codes The Short Code Registry has introduced a new process for both ordering and renewing existing leases on Short Codes. @@ -28,7 +29,7 @@ Starting now for New Short Code orders and on January 15th, 2025 for all existin 1. Brand Registration Form 2. Content Provider Form -3. Complete an email verification by the Brand contact and Content Provider contact. The verification email will be sent by [certify@aegismobile.com](mailto:certify@aegismobile.com) or an email like [noreply@usshortcodes.com](mailto:noreply@usshortcodes.com). +3. Complete an email verification by the Brand contact and Content Provider contact. The verification email will be sent by [certify@aegismobile.com](mailto:certify@aegismobile.com) or an email like [noreply@usshortcodes.com](mailto:noreply@usshortcodes.com). ​ For new Short Code Orders we will not be able to procure the short code itself until the brand registration and Content Provider registration is complete. The one caveat to this is that we can procure a "parked" short code which cannot be used for messaging during the process but the Short Code will not be able to achieve an "active" status where messages can be sent until the brand and content provider registration is complete. @@ -52,5 +53,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10509796-10dlc-registration-deadline-february-3.md b/support-docs/en--articles--10509796-10dlc-registration-deadline-february-3.md index 03f683ef..b97f7030 100644 --- a/support-docs/en--articles--10509796-10dlc-registration-deadline-february-3.md +++ b/support-docs/en--articles--10509796-10dlc-registration-deadline-february-3.md @@ -1,35 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/10509796-10dlc-registration-deadline-february-3 +title: "10DLC Registration Deadline February 3" +description: "TCR has enforces all SMS traffic to be registered with 10DLC by February 3 so starting February 4th unregistered SMS… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f0ba52f0d5594e2b190d52c8f19837f1b60e58221649fee06bf212d56b645a3b --- -10DLC Registration Deadline February 3 | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Registration Deadline February 3 -TCR has enforces all SMS traffic to be registered with 10DLC by February 3 so starting February 4th unregistered SMS traffic will be blocked. +TCR has enforces all SMS traffic to be registered with 10DLC by February 3 so starting February 4th unregistered SMS… See Telnyx guidance and requirements. -Written by David -February 5, 2025 The Campaign Registry along with several mobile operators have enforced registration with 10DLC starting February 4 so February 3 would have been the last day to send unregistered traffic through SMS. We've been alerting our customers through different means about this change in the industry regulation since November 2023 through different means including emails and portal banners. -This was not a decision taken by Telnyx, this is an industry wide change that has taken effect since February 4th. -​ +This was not a decision taken by Telnyx, this is an industry wide change that has taken effect since February 4th. +​ How can you register your traffic? [Follow the steps in this article.](https://support.telnyx.com/en/articles/6325731-register-for-10dlc-messaging) What does it cost to register? -[Please read article about Fees and Charges.](https://support.telnyx.com/en/articles/5634625-10dlc-fees-and-charges) -​ +[Please read article about Fees and Charges.](https://support.telnyx.com/en/articles/5634625-10dlc-fees-and-charges) +​ If you still have questions about 10DLC check into our [Frequently Asked Questions article which you can find here.](https://support.telnyx.com/en/articles/3679260-frequently-asked-questions-about-10dlc#h_7411bcf43c) --- diff --git a/support-docs/en--articles--10511105-using-telnyx-sim-with-inrouter300-series-cellular-routers.md b/support-docs/en--articles--10511105-using-telnyx-sim-with-inrouter300-series-cellular-routers.md index d5540747..4608f026 100644 --- a/support-docs/en--articles--10511105-using-telnyx-sim-with-inrouter300-series-cellular-routers.md +++ b/support-docs/en--articles--10511105-using-telnyx-sim-with-inrouter300-series-cellular-routers.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/10511105-using-telnyx-sim-with-inrouter300-series-cellular-routers +title: "Using Telnyx SIM with InRouter300 Series Cellular Routers" +description: "Step-by-step guide to configuring InRouter300 Series routers with a Telnyx SIM for reliable IoT and industrial… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8e5238077b6d93cb0b3bdbbeff6d577fdd8e490e0d53df8bbbf85ef675205d22 --- -Using Telnyx SIM with InRouter300 Series Cellular Routers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Using Telnyx SIM with InRouter300 Series Cellular Routers -Step-by-step guide to configuring InRouter300 Series routers with a Telnyx SIM for reliable IoT and industrial connectivity. +Step-by-step guide to configuring InRouter300 Series routers with a Telnyx SIM for reliable IoT and industrial… See Telnyx guidance and requirements. -Written by Telnyx Engineering -February 5, 2025 -Table of contents The **InRouter300 Series (IR300)** from InHand Networks is a reliable and robust industrial 4G LTE router designed for IoT, industrial automation, and remote networking applications. This guide provides step-by-step instructions to configure the **IR300 Series Cellular Router** with a **Telnyx SIM card**, ensuring seamless connectivity. @@ -24,7 +25,7 @@ The **InRouter300 Series (IR300)** from InHand Networks is a reliable and robust --- -# **1. Prerequisites** +## **1. Prerequisites** Before starting the configuration, ensure you have the following: @@ -41,7 +42,7 @@ Before starting the configuration, ensure you have the following: --- -# **2. Physical Setup** +## **2. Physical Setup** 1. **Insert the Telnyx SIM card** into the **SIM slot** of the IR300 router. 2. Connect your computer to the **LAN port** of the router using an Ethernet cable. @@ -51,7 +52,7 @@ Before starting the configuration, ensure you have the following: --- -# **3. Configuring the Cellular Network with Telnyx APN** +## **3. Configuring the Cellular Network with Telnyx APN** ## **3.1 Navigate to Cellular Settings** @@ -78,7 +79,7 @@ If using a dual SIM setup for redundancy: --- -# **4. Verifying Connectivity** +## **4. Verifying Connectivity** 1. Navigate to **Status > Network Connection**. 2. Check if the router has obtained an **IP address** from the Telnyx network. @@ -87,7 +88,7 @@ If using a dual SIM setup for redundancy: --- -# **5. Additional Configuration (Optional)** +## **5. Additional Configuration (Optional)** ## **5.1 Setting Up Static IP Address** @@ -115,7 +116,7 @@ To enhance security: --- -# **6. Backing Up Configuration for Future Use** +## **6. Backing Up Configuration for Future Use** Once the router is fully configured, it is recommended to create a backup: @@ -131,7 +132,7 @@ To restore settings on another router: --- -# **7. Troubleshooting Common Issues** +## **7. Troubleshooting Common Issues** ### **7.1 No Internet Connectivity** @@ -169,5 +170,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10511646-using-telnyx-sim-with-teltonika-4g-lte-routers.md b/support-docs/en--articles--10511646-using-telnyx-sim-with-teltonika-4g-lte-routers.md index b5e9fb87..5b066030 100644 --- a/support-docs/en--articles--10511646-using-telnyx-sim-with-teltonika-4g-lte-routers.md +++ b/support-docs/en--articles--10511646-using-telnyx-sim-with-teltonika-4g-lte-routers.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/10511646-using-telnyx-sim-with-teltonika-4g-lte-routers +title: "Using Telnyx SIM with Teltonika 4G/LTE Routers" +description: "Configuring Teltonika 4G/LTE Routers involves several key steps to ensure optimal performance and… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 844bb5f582642ea8808bdc6e42ef98cce6e7af56f6a89f6499cb7b824945c939 --- -Using Telnyx SIM with Teltonika 4G/LTE Routers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Using Telnyx SIM with Teltonika 4G/LTE Routers -Configuring Teltonika 4G/LTE Routers involves several key steps to ensure optimal performance and connectivity +Configuring Teltonika 4G/LTE Routers involves several key steps to ensure optimal performance and… See Telnyx guidance and requirements. S -Written by Shubham -June 9, 2025 -Table of contents Teltonika LTE routers are widely used in IoT, industrial, and remote networking applications. Setting up a Telnyx SIM on a Teltonika router ensures a secure and reliable cellular connection. This guide provides step-by-step instructions to configure a Teltonika LTE router with a Telnyx SIM—and adds robust failover recovery with auto-reboot, plus RMS cloud integration for managing large SIM fleets. @@ -181,5 +182,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10547022-10dlc-carrier-error-codes-explanations.md b/support-docs/en--articles--10547022-10dlc-carrier-error-codes-explanations.md index e0ace2fc..d8d74524 100644 --- a/support-docs/en--articles--10547022-10dlc-carrier-error-codes-explanations.md +++ b/support-docs/en--articles--10547022-10dlc-carrier-error-codes-explanations.md @@ -1,22 +1,24 @@ --- source_url: https://support.telnyx.com/en/articles/10547022-10dlc-carrier-error-codes-explanations +title: "10DLC Carrier Error Codes Explanations" +description: "Explanation for Error Codes for 10DLC Campaign… See Telnyx guidance and requirements Learn more about 10DLC Carrier Error Codes Explanations with Telnyx." scraped: 2026-07-08 content_hash: 9b6044d0b967707a06966ae9c750424519d3d24b6d0118951e910d3ae8f1afb7 --- -10DLC Carrier Error Codes Explanations | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Carrier Error Codes Explanations -Explanation for Error Codes for 10DLC Campaign Declines +Explanation for Error Codes for 10DLC Campaign… See Telnyx guidance and requirements Learn more about 10DLC Carrier Error Codes Explanations with Telnyx. C -Written by Customer Success -December 1, 2025 | | | | | --- | --- | --- | diff --git a/support-docs/en--articles--10562019-guide-to-10dlc-message-flow-field.md b/support-docs/en--articles--10562019-guide-to-10dlc-message-flow-field.md index 1a60b4f0..df1b3d89 100644 --- a/support-docs/en--articles--10562019-guide-to-10dlc-message-flow-field.md +++ b/support-docs/en--articles--10562019-guide-to-10dlc-message-flow-field.md @@ -1,22 +1,24 @@ --- source_url: https://support.telnyx.com/en/articles/10562019-guide-to-10dlc-message-flow-field +title: "Guide to 10DLC Message Flow Field" +description: "How to fill out the CTA/Message Flow field in your 10dlc campaign… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 52724a201fd5374074a0eb90e9410468b85a7658feedbe8a9d47840d78861363 --- -Guide to 10DLC Message Flow Field | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guide to 10DLC Message Flow Field -How to fill out the CTA/Message Flow field in your 10dlc campaign registration +How to fill out the CTA/Message Flow field in your 10dlc campaign… See Telnyx guidance and requirements. K -Written by Klane Pedrie -December 15, 2025 The most challenging field on the campaign registration is the message flow field which is where everything about how subscribers opt in to your campaign is documented. You can gather sms opt in in one of four ways: Digital, Verbal, Paper, or by Inbound message. Pick one of those four opt in methods that you want to document in the campaign and follow the corresponding template below but fill in the variables that match the details for your brand and campaign: @@ -99,12 +101,12 @@ Once the customer agrees verbally, the phone number is recorded, and a confirmat * *"Thank you for your message to [Brand Name]! We will be with you shortly. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help. We will not share or sell your mobile information for marketing/promotional purposes."* * *Link to where phone number or qr code is advertised or link to screenshot of where phone number or qr code is advertised* - ​ - ​ - If you have a marketing use case then marketing must be mentioned on the opt in such as "You are opting in to receive marketing sms from [Brand Name]." - ​ - If you have a political or charity use case and there is any fundraising or perceived as there will be fundraising then you must mention "Donations may be solicited." on the opt in. - ​ + ​ + ​ + If you have a marketing use case then marketing must be mentioned on the opt in such as "You are opting in to receive marketing sms from [Brand Name]." + ​ + If you have a political or charity use case and there is any fundraising or perceived as there will be fundraising then you must mention "Donations may be solicited." on the opt in. + ​ ​ --- diff --git a/support-docs/en--articles--10645338-10dlc-keywords-and-confirmation-messages.md b/support-docs/en--articles--10645338-10dlc-keywords-and-confirmation-messages.md index a5ca7205..bbf931a6 100644 --- a/support-docs/en--articles--10645338-10dlc-keywords-and-confirmation-messages.md +++ b/support-docs/en--articles--10645338-10dlc-keywords-and-confirmation-messages.md @@ -1,27 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/10645338-10dlc-keywords-and-confirmation-messages +title: "10DLC Keywords and Confirmation Messages" +description: "10DLC Keywords and… See Telnyx guidance and requirements Learn more about 10DLC Keywords and Confirmation Messages with Telnyx." scraped: 2026-07-08 content_hash: 517aa55bed935632cdb945d6eef7257cf50aa3e98ea893be02332ddfbddd55c8 --- -10DLC Keywords and Confirmation Messages | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Keywords and Confirmation Messages -10DLC Keywords and Autoresponses +10DLC Keywords and… See Telnyx guidance and requirements Learn more about 10DLC Keywords and Confirmation Messages with Telnyx. K -Written by Klane Pedrie -January 26, 2026 Under 10DLC guidelines all campaigns must fill in the campaign details with the Keywords and Confirmation Messages for Opt in, Opt Out, and Help. -Please follow this format but with the variables filled in for your brand and campaign: -​ +Please follow this format but with the variables filled in for your brand and campaign: +​ Opt in Keyword: START or similar keyword Opt in confirmation message: [Brand name]: Thanks for subscribing to [use case(s)]! Reply HELP for help. Message frequency may vary. Msg&data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out. @@ -32,8 +34,8 @@ Opt out confirmation message: [Brand Name]: You are unsubscribed and will receiv Help Keyword: HELP or similar keyword -Help confirmation message: [Brand name]: Please reach out to us at [website/email/phone number] for help. -​ +Help confirmation message: [Brand name]: Please reach out to us at [website/email/phone number] for help. +​ NOTE: Websites are permissable so long as they have clear contact information at the link provided. --- diff --git a/support-docs/en--articles--10645583-10dlc-privacy-policy.md b/support-docs/en--articles--10645583-10dlc-privacy-policy.md index 2cc5d0fd..ee50da68 100644 --- a/support-docs/en--articles--10645583-10dlc-privacy-policy.md +++ b/support-docs/en--articles--10645583-10dlc-privacy-policy.md @@ -1,34 +1,36 @@ --- source_url: https://support.telnyx.com/en/articles/10645583-10dlc-privacy-policy +title: "10DLC Privacy Policy" +description: "Required verbiage in your 10dlc privacy policy or on the opt in… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d42dcbd08bb330e0aa10504286cf75d33dcd7460d03daf8b7b267d00291933e2 --- -10DLC Privacy Policy | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Privacy Policy -Required verbiage in your 10dlc privacy policy or on the opt in form +Required verbiage in your 10dlc privacy policy or on the opt in… See Telnyx guidance and requirements. K -Written by Klane Pedrie -January 12, 2026 The privacy policy must be for the brand being registered. If you are a reseller you cannot substitute your privacy policy in lieue of the brand's. Also, the Google Privacy Policy will not be accepted in lieue of the Brand Privacy Policy. The carriers are looking for verbiage either in your privacy policy which should be linked on your opt in form or the verbiage itself can be on the opt in form. -We consistently see this get verbiage get approved: +We consistently see this get verbiage get approved: Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. So something to that effect is the bare minimum accepted by carriers. -Also, ideally the carriers like to see a more robust sharing verbiage such as: -​ +Also, ideally the carriers like to see a more robust sharing verbiage such as: +​ All the above categories exclude text messaging originator optin data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. diff --git a/support-docs/en--articles--10646301-telnyx-10dlc-process.md b/support-docs/en--articles--10646301-telnyx-10dlc-process.md index cdc54d7f..22c69950 100644 --- a/support-docs/en--articles--10646301-telnyx-10dlc-process.md +++ b/support-docs/en--articles--10646301-telnyx-10dlc-process.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/10646301-telnyx-10dlc-process +title: "Telnyx 10DLC Process" +description: "Guide to the 10DLC Process for Outbound Texts in the… See Telnyx guidance and requirements Learn more about Telnyx 10DLC Process with Telnyx." scraped: 2026-07-08 content_hash: 8f16d6ffe90e959fcf552dc3a9e51325e6e452045896606b4ac4ee9c4be91c21 --- -Telnyx 10DLC Process | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx 10DLC Process -Guide to the 10DLC Process for Outbound Texts in the US +Guide to the 10DLC Process for Outbound Texts in the… See Telnyx guidance and requirements Learn more about Telnyx 10DLC Process with Telnyx. K -Written by Klane Pedrie -June 13, 2025 -Table of contents If you are sending **outbound texts from local US numbers to local US numbers**, follow the steps below to comply with 10DLC regulations. @@ -26,7 +27,7 @@ If you are sending **outbound texts from local US numbers to local US numbers**, ## **1. Create a Brand** -For every perceived sender, you need to create a brand: +For every perceived sender, you need to create a brand: 👉 [How to Create a 10DLC Brand](https://support.telnyx.com/en/articles/5896911-how-to-create-a-10dlc-brand) * The **brand information must match the IRS Form CP-575** to achieve "Verified" status. @@ -36,7 +37,7 @@ For every perceived sender, you need to create a brand: ## **2. Create a Campaign** -Once your brand is **Verified**, create a campaign: +Once your brand is **Verified**, create a campaign: 👉 [How to Create a 10DLC Campaign](https://support.telnyx.com/en/articles/6339152-how-to-create-a-10dlc-campaign) **Important:** @@ -80,12 +81,12 @@ Once the campaign is submitted for carrier review and Telnyx receives a response ## **A. Approved** -* Once approved, you can assign up to **49 numbers** to the campaign and begin messaging. +* Once approved, you can assign up to **49 numbers** to the campaign and begin messaging. 👉 [How to Assign a Number to a Campaign](https://support.telnyx.com/en/articles/6325734-how-to-assign-a-number-to-a-campaign) ## **B. Declined** -* You'll receive an email explaining **why the campaign was declined**, including error codes. +* You'll receive an email explaining **why the campaign was declined**, including error codes. 👉 [10DLC Carrier Error Codes and Explanations](https://support.telnyx.com/en/articles/10547022-10dlc-carrier-error-codes-explanations) 🔁 Respond on the same email thread with questions or updates for resubmission. @@ -108,5 +109,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10666839-how-telnyx-handles-srv-records-for-sip-calls.md b/support-docs/en--articles--10666839-how-telnyx-handles-srv-records-for-sip-calls.md index e431b3de..8dc28e03 100644 --- a/support-docs/en--articles--10666839-how-telnyx-handles-srv-records-for-sip-calls.md +++ b/support-docs/en--articles--10666839-how-telnyx-handles-srv-records-for-sip-calls.md @@ -1,20 +1,22 @@ --- source_url: https://support.telnyx.com/en/articles/10666839-how-telnyx-handles-srv-records-for-sip-calls +title: "How Telnyx Handles SRV Records for SIP Calls" +description: "SRV Records for SIP… See Telnyx guidance and requirements Learn more about How Telnyx Handles SRV Records for SIP Calls with Telnyx." scraped: 2026-07-08 content_hash: d2ae9b1cf77ffd7f28098cbfc0026cefa1f52577b088d7fcb213c7da10397d80 --- -How Telnyx Handles SRV Records for SIP Calls | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How Telnyx Handles SRV Records for SIP Calls -SRV Records for SIP calls +SRV Records for SIP… See Telnyx guidance and requirements Learn more about How Telnyx Handles SRV Records for SIP Calls with Telnyx. -Written by Cameron Fitzpatrick -April 7, 2026 This guide explains how Telnyx handles SRV records and provides insights into best practices for configuring SIP calls to ensure smooth operation. @@ -43,7 +45,7 @@ When Telnyx receives a request to route a call to an external non Telnyx FQDN, i If the RURI contains a port number(e.g. `sip:+1234567890@sip.example.com:5060`): -1. **DNS Lookup:** Telnyx performs an A-record lookup, bypassing the SRV record. +1. **DNS Lookup:** Telnyx performs an A-record lookup, bypassing the SRV record. ​ 2. **Routing:** The call is routed to the IP address returned by the A-record lookup. @@ -53,34 +55,34 @@ If the RURI contains a port number(e.g. `sip:+1234567890@sip.example.com:5060`): If the RURI does not contain a port number (e.g. `sip:+1234567890@sip.example.com`): -1. **DNS Lookup:** Telnyx performs an SRV-record lookup. +1. **DNS Lookup:** Telnyx performs an SRV-record lookup. ​ -2. **Routing:** The SRV record dictates the server to which the call should be routed. If no SRV record exists, Telnyx will fall back to an A-record lookup and use the default SIP port (5060 for UDP/TCP or 5061 for TLS). If the first SRV target fails with a SIP 503 response, Telnyx will attempt the next highest priority target in the SRV list +2. **Routing:** The SRV record dictates the server to which the call should be routed. If no SRV record exists, Telnyx will fall back to an A-record lookup and use the default SIP port (5060 for UDP/TCP or 5061 for TLS). If the first SRV target fails with a SIP 503 response, Telnyx will attempt the next highest priority target in the SRV list ​ --- ### **Key Considerations for Configuring SIP Calls** -1. **Remove Port Numbers for SRV Record Range** - To leverage SRV records, ensure the to header in your dial command does not include a port number. For example: - ​ - - Incorrect: `"to" => "sip:+1234567890@sip.example.com:5060"` - ​ - - Correct: `"to" => "sip:+1234567890@sip.example.com"` +1. **Remove Port Numbers for SRV Record Range** + To leverage SRV records, ensure the to header in your dial command does not include a port number. For example: + ​ + - Incorrect: `"to" => "sip:+1234567890@sip.example.com:5060"` + ​ + - Correct: `"to" => "sip:+1234567890@sip.example.com"` + ​ +2. **Fallback Behaviour** + If an SRV record is not found: + ​ + - Telnyx attempts an A-record lookup. + ​ + - If no A-record exists, the call fails with a `SIP 478 (Unresolvable Destination) response`. + ​ +3. **DNS Resolvability** ​ -2. **Fallback Behaviour** - If an SRV record is not found: - ​ - - Telnyx attempts an A-record lookup. - ​ - - If no A-record exists, the call fails with a `SIP 478 (Unresolvable Destination) response`. + - Ensure your DNS configuration is correct and resolvable globally. ​ -3. **DNS Resolvability** - ​ - - Ensure your DNS configuration is correct and resolvable globally. - ​ - - Ensure SRV targets are properly configured with resolvable A records. + - Ensure SRV targets are properly configured with resolvable A records. ​ --- diff --git a/support-docs/en--articles--10684248-10dlc-use-cases.md b/support-docs/en--articles--10684248-10dlc-use-cases.md index 85cf06be..78791c91 100644 --- a/support-docs/en--articles--10684248-10dlc-use-cases.md +++ b/support-docs/en--articles--10684248-10dlc-use-cases.md @@ -1,20 +1,22 @@ --- source_url: https://support.telnyx.com/en/articles/10684248-10dlc-use-cases +title: "10DLC Use Cases" +description: "Standard 10DLC Use… See Telnyx guidance and requirements Learn more about 10DLC Use Cases with Telnyx." scraped: 2026-07-08 content_hash: 1642b9aa15da6996121686960f14303b8ae52ce210e2da3f8d83db58714cc412 --- -10DLC Use Cases | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Use Cases -K +Standard 10DLC Use… See Telnyx guidance and requirements Learn more about 10DLC Use Cases with Telnyx. -Written by Klane Pedrie -April 10, 2025 Standard 10DLC Use Cases diff --git a/support-docs/en--articles--10684260-10dlc-opt-in-form.md b/support-docs/en--articles--10684260-10dlc-opt-in-form.md index e79a7a7f..73139a34 100644 --- a/support-docs/en--articles--10684260-10dlc-opt-in-form.md +++ b/support-docs/en--articles--10684260-10dlc-opt-in-form.md @@ -1,31 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/10684260-10dlc-opt-in-form +title: "10DLC Opt in Form" +description: "If you are utilizing a digital form for your 10dlc opt in then it should look similar to this, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c3423c9ca771736e2ff9f524a253e40cb201e2a698f5b72d3b90a54ed4c74cf6 --- -10DLC Opt in Form | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Opt in Form -K +If you are utilizing a digital form for your 10dlc opt in then it should look similar to this, See Telnyx guidance and requirements. -Written by Klane Pedrie -September 16, 2025 If you are utilizing a digital form for your 10dlc opt in then it should look similar to this, although there are infinite ways to do it: ![](_images/064b741afa8cc908.png) -​ +​ 1) Notice it has all the required disclaimers: *By providing your phone number, you agree to receive SMS [Use Case(s)] from [Brand Name]. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes.* -2) Sms consent checkbox is specific, explicit, and optional: +2) Sms consent checkbox is specific, explicit, and optional: It is not buried in terms and conditions or combined with other consents like "I agree to the terms and conditions" and it is not a mandatory field. 3) The subscriber knows what to expect. diff --git a/support-docs/en--articles--10715016-10dlc-inaccurate-or-inconsistency-error.md b/support-docs/en--articles--10715016-10dlc-inaccurate-or-inconsistency-error.md index 273144ea..414a43df 100644 --- a/support-docs/en--articles--10715016-10dlc-inaccurate-or-inconsistency-error.md +++ b/support-docs/en--articles--10715016-10dlc-inaccurate-or-inconsistency-error.md @@ -1,22 +1,24 @@ --- source_url: https://support.telnyx.com/en/articles/10715016-10dlc-inaccurate-or-inconsistency-error +title: "10DLC Inaccurate or Inconsistency Error" +description: "If you are receive one of these errors after submitting a campaign for carrier review: See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c58866e0f474718c88333b11758004e24d0a2a29cbe655c05b629857b4914695 --- -10DLC Inaccurate or Inconsistency Error | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Inaccurate or Inconsistency Error -K +If you are receive one of these errors after submitting a campaign for carrier review: See Telnyx guidance and requirements. -Written by Klane Pedrie -March 5, 2025 -If you are receive one of these errors after submitting a campaign for carrier review: +If you are receive one of these errors after submitting a campaign for carrier review: ​ Inaccurate Registration. Inconsistency between Brand, website, description, Call to Action and/or sample messages (603) @@ -33,8 +35,8 @@ If your campaign description says the traffic will be customer care and appointm The sample messages also have to be consistent with all the other fields, website, and use cases. If you select only a 2fa use case and put anything other than a 2fa use case in the sample message then that would be inconsistent and cause for decline. Each use case you select must have one representative sample message. A dedicated marketing use case or a mixed use case requires at least 2 sample messages, or more. -So if you get this error please check the following fields for consistency and accuracy: -​ +So if you get this error please check the following fields for consistency and accuracy: +​ 1) Use cases selected at time of campaign creation. 2) Website you gave on brand page and in the message flow if it was a digital opt in. diff --git a/support-docs/en--articles--10715184-10dlc-unverified-brand.md b/support-docs/en--articles--10715184-10dlc-unverified-brand.md index d5aed9a8..25ba2934 100644 --- a/support-docs/en--articles--10715184-10dlc-unverified-brand.md +++ b/support-docs/en--articles--10715184-10dlc-unverified-brand.md @@ -1,20 +1,22 @@ --- source_url: https://support.telnyx.com/en/articles/10715184-10dlc-unverified-brand +title: "10DLC Unverified Brand" +description: "A brand is always unverified for the same reason, either the legal company name, address, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f648f47c5ea3437cf3f55620791c2f4363f1563426f0ddb8249ba348f03ef69a --- -10DLC Unverified Brand | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Unverified Brand -K +A brand is always unverified for the same reason, either the legal company name, address, See Telnyx guidance and requirements. -Written by Klane Pedrie -March 27, 2025 A brand is always unverified for the same reason, either the legal company name, address, or EIN has been entered differently than the IRS has it if it is a US Brand. To correct it you need the IRS Form CP-575 known as the EIN Confirmation Letter. You need that because making a small error such as putting "Street" instead of "St." in the address if that is the way the IRS has it can cause the Brand to remain permanently "Unverified". diff --git a/support-docs/en--articles--10715399-porting-away-from-skype.md b/support-docs/en--articles--10715399-porting-away-from-skype.md index bddac6f3..3591e2ce 100644 --- a/support-docs/en--articles--10715399-porting-away-from-skype.md +++ b/support-docs/en--articles--10715399-porting-away-from-skype.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/10715399-porting-away-from-skype +title: "Porting away from Skype" +description: "Navigate the Skype port out process with ease. See Telnyx guidance and requirements Learn more about Porting away from Skype with Telnyx." scraped: 2026-07-08 content_hash: 0eaa5d64f012e269cfc92c25fabecd79113f27018437f0f68803e3a652c89aeb --- -Porting away from Skype | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting away from Skype -Navigate the Skype port out process with ease. Discover key account details and Telnyx's porting procedure. +Navigate the Skype port out process with ease. See Telnyx guidance and requirements Learn more about Porting away from Skype with Telnyx. -Written by Patrick Budzinski -March 5, 2025 -Table of contents -# Porting a Number to Telnyx from Skype +## Porting a Number to Telnyx from Skype If you're looking to port your phone number from Skype to Telnyx, this guide will walk you through the necessary steps to ensure a smooth transition. @@ -98,5 +99,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10715715-phone-number-ordering-restrictions.md b/support-docs/en--articles--10715715-phone-number-ordering-restrictions.md index a68cf0f6..de4cbf3d 100644 --- a/support-docs/en--articles--10715715-phone-number-ordering-restrictions.md +++ b/support-docs/en--articles--10715715-phone-number-ordering-restrictions.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/10715715-phone-number-ordering-restrictions +title: "Phone Number Ordering Restrictions" +description: "Get your account Verified to remove all restrictions on phone number ordering. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2b12431fb031e0ce8377d07af5cb4896c19f274686dde559485ddf68fea370ad --- -Phone Number Ordering Restrictions | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Phone Number Ordering Restrictions -Get your account Verified to remove all restrictions on phone number ordering. +Get your account Verified to remove all restrictions on phone number ordering. See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 19, 2025 -Table of contents --- @@ -99,5 +100,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10723378-10dlc-campaign-suspended.md b/support-docs/en--articles--10723378-10dlc-campaign-suspended.md index 6c408102..fa6ef12d 100644 --- a/support-docs/en--articles--10723378-10dlc-campaign-suspended.md +++ b/support-docs/en--articles--10723378-10dlc-campaign-suspended.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/10723378-10dlc-campaign-suspended +title: "10DLC Campaign Suspended" +description: "10DLC Campaign… See Telnyx guidance and requirements Learn more about 10DLC Campaign Suspended with Telnyx." scraped: 2026-07-08 content_hash: 37dc405587bd56e3e374454fbad57992200523b656a9c987ad3e34d2ee3999d9 --- -10DLC Campaign Suspended | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Campaign Suspended -10DLC Campaign Suspension +10DLC Campaign… See Telnyx guidance and requirements Learn more about 10DLC Campaign Suspended with Telnyx. K -Written by Klane Pedrie -November 12, 2025 -Table of contents -# Why is my 10DLC / TCR Campaign Suspended? +## Why is my 10DLC / TCR Campaign Suspended? If you see that your campaign has a TCR status of "Suspended" that normally means that it is dormant from inactivity. The solution normally is assigning phone numbers to the campaign twice. The first time the campaign will reactivate and the number assignment will fail. The second time the number assignment will work. The reason for this is that T-Mobile charges a $250 per month fine for campaigns they deem as inactive so we proactively put campaigns in a suspended state before they get hit with the fine. @@ -38,8 +39,8 @@ Automatic Suspension Triggers Your 10DLC campaign will be automatically suspended if all of these conditions are met: -✅ No activity for 15 consecutive days -✅ No active phone numbers assigned to the campaign +✅ No activity for 15 consecutive days +✅ No active phone numbers assigned to the campaign ✅ Campaign is currently deployed with T-Mobile Important: This is a protective measure to prevent carrier fines for dormant campaigns. @@ -56,7 +57,7 @@ Campaigns created in the Telnyx Portal or API: [Update My Campaign API | Telnyx] Campaigns created in the TCR Portal or API: [Update Single Shared Campaign API | Telnyx](https://developers.telnyx.com/api/messaging/10dlc/update-shared-campaign) -When your campaign is suspended due to inactivity, you will receive a webhook +When your campaign is suspended due to inactivity, you will receive a webhook notification (if configured) with the following information: `{ "campaignId": "your-campaign-id", "type": "TELNYX_EVENT", "status": "DORMANT", "description": "Campaign has been marked as dormant" }` @@ -165,18 +166,18 @@ Frequently Asked Questions Q: How often does the system check for inactive campaigns? A: The system runs daily to identify and suspend inactive campaigns. -Q: Will I receive a warning before suspension? A: If you have webhooks configured, +Q: Will I receive a warning before suspension? A: If you have webhooks configured, you'll receive a notification when suspension occurs. We recommend monitoring your campaigns regularly. Q: Can I prevent my campaign from being suspended? A: Yes, keep at least one active phone number assigned to your campaign. -Q: Is there a fee to reactivate a suspended campaign? A: No, reactivation is free. +Q: Is there a fee to reactivate a suspended campaign? A: No, reactivation is free. However, leaving campaigns dormant may result in carrier fees. -Q: What happens to my messages during suspension? A: Messages sent from a suspended +Q: What happens to my messages during suspension? A: Messages sent from a suspended campaign may be blocked or rejected by carriers. -Q: How long does reactivation take? A: Typically 1-5 minutes after reassigning phone +Q: How long does reactivation take? A: Typically 1-5 minutes after reassigning phone numbers. --- @@ -198,5 +199,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10729979-toll-free-verification-request-guide.md b/support-docs/en--articles--10729979-toll-free-verification-request-guide.md index 3efe1547..5db77788 100644 --- a/support-docs/en--articles--10729979-toll-free-verification-request-guide.md +++ b/support-docs/en--articles--10729979-toll-free-verification-request-guide.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/10729979-toll-free-verification-request-guide +title: "Toll Free Verification Request Guide" +description: "Toll Free Verification Request Process, Basic Criteria, Statuses, and Error… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b5c132e0f2ec2dd4c9495654124e931cd995172b5c8542fb490df84c279c2b63 --- -Toll Free Verification Request Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Toll Free Verification Request Guide -Toll Free Verification Request Process, Basic Criteria, Statuses, and Error Reasons +Toll Free Verification Request Process, Basic Criteria, Statuses, and Error… See Telnyx guidance and requirements. K -Written by Klane Pedrie -November 18, 2025 -Table of contents -# **Toll-Free Verification Guide** +## **Toll-Free Verification Guide** Before you can send your first outbound message from a Toll-Free phone number you must first "Verify" the number. Toll-Free Verification requires specific data to be submitted to ensure a successful verification process. The provided information helps identify the end business and ensures they have the proper measures in place to send compliant traffic. Below is a detailed guide on what is required for a submission. Incomplete submissions may be rejected if they do not contain the necessary fields. @@ -53,12 +54,12 @@ It is important to know that you if you submit a new Verification Request for an ### **1. Business Identification** * **Business Name:** The business name, website domain, and email domain should match or if they are different, the difference should be explained in the additional information field. -* **Corporate Website**: Please include a business website or social media page for the business. This is what we are looking for with business websites: - Business Name - Contact Information (address/email/etc) - Products/Services offered by the business - About page - Contact us page +* **Corporate Website**: Please include a business website or social media page for the business. This is what we are looking for with business websites: + Business Name + Contact Information (address/email/etc) + Products/Services offered by the business + About page + Contact us page Privacy and Terms page * **Email Address**: The website domain should match the domain of the email address provided. Freemail contacts like Gmail can be cause for decline. * **Business Address-** Valid business address @@ -70,7 +71,7 @@ It is important to know that you if you submit a new Verification Request for an * **Expected Message Volume-** Approximate based on the available drop down options. * **Use Case :** This refers to the specific purpose for which the business intends to use toll-free messaging. Examples include conversational, marketing, transactional notifications, or fraud alerts. If you use a mixed use case then please describe the actual use cases in the Use Case description field. Every sms use case mentioned on the opt in form should be present here in some way. The use cases selected and mentioned anywhere on the VR or opt in form should all be consistent. - Options: + Options: ​ * 2FA * App Notifications @@ -120,7 +121,7 @@ It is important to know that you if you submit a new Verification Request for an ### **3. Opt in Workflow Description / Opt-in Image URL:** Provide a link, a link to an image, or a link to a scanned copy of the opt-in. -Ensuring proper SMS consent is critical for verification. The opt-in process must be clearly documented in the Workflow Description explaining how the opt in process works. For example you could say subscribers opt in on my website at . There are 4 ways users can opt in to receive sms: +Ensuring proper SMS consent is critical for verification. The opt-in process must be clearly documented in the Workflow Description explaining how the opt in process works. For example you could say subscribers opt in on my website at . There are 4 ways users can opt in to receive sms: 1) Digital 2) Paper @@ -129,8 +130,8 @@ Ensuring proper SMS consent is critical for verification. The opt-in process mus 4) Inbound Message -For whichever opt in method you select the subscriber must receive these disclaimers at some point before the first message (except for an inbound text opt in which can have the disclaimers in the first message): -​ +For whichever opt in method you select the subscriber must receive these disclaimers at some point before the first message (except for an inbound text opt in which can have the disclaimers in the first message): +​ You are subscribing to [brand name] for [use case (transactional or marketing)]. Reply STOP to opt out. Reply HELP for help. Standard message and data rates may apply. Message frequency may vary. View our Terms and Condition [hyperlink]. View our Privacy Policy [hyperlinked]. For a digital opt in you need to include the url or link to a screenshot of the branded opt in form (as much of the form as possible) and how subscribers reach it. @@ -150,8 +151,8 @@ If Marketing is a selected use case then on the opt in, marketing sms opt in mus Opt in form for both transactional and marketing use cases: * **[Checkbox 1]** By checking this box and submitting this form, you consent to receive transactional text messages for [use case(s)] from (Company Name). Reply STOP to opt out. Reply HELP for help. Standard message and data rates may apply. Message frequency may vary. View our Terms and Condition [hyperlink]. View our Privacy Policy [hyperlinked]. -* **[Checkbox 2]** By checking this box and submitting this form, you consent to receive text messages for marketing from (Company Name). Reply STOP to opt out. Reply HELP for help. Message and data rates may apply. Message frequency may vary. View our Terms and Condition [hyperlink]. View our Privacy Policy [hyperlinked]. - ​ +* **[Checkbox 2]** By checking this box and submitting this form, you consent to receive text messages for marketing from (Company Name). Reply STOP to opt out. Reply HELP for help. Message and data rates may apply. Message frequency may vary. View our Terms and Condition [hyperlink]. View our Privacy Policy [hyperlinked]. + ​ Note: In the privacy policy the carriers typically require verbiage to the effect of "We will not share or sell your mobile information with third parties for promotional or marketing purposes." Note: Checkboxes must be optional and cannot be pre-checked. @@ -203,7 +204,7 @@ Also in the Use Case summary of the VR it should mention that donations will be ### Prohibited -This is not a comprehensive list but we will add to it over time: +This is not a comprehensive list but we will add to it over time: - Loan soliciting/promotion - CBD related @@ -325,5 +326,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10744086-10dlc-error-806.md b/support-docs/en--articles--10744086-10dlc-error-806.md index 1c0f2c72..a506f921 100644 --- a/support-docs/en--articles--10744086-10dlc-error-806.md +++ b/support-docs/en--articles--10744086-10dlc-error-806.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/10744086-10dlc-error-806 +title: "10DLC Error (806)" +description: "If you receive this error it relates to the Message Flow field where everything about the opt in workflow is described… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: df854549a7915277c5db4ee826ccd16ccb0ccdd7353f26fa06513efe8a2fc298 --- -10DLC Error (806) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Error (806) -K +If you receive this error it relates to the Message Flow field where everything about the opt in workflow is described… See Telnyx guidance and requirements. -Written by Klane Pedrie -March 10, 2025 -Table of contents -# 10DLC Error (806): Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806) +## 10DLC Error (806): Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806) If you receive this error it relates to the Message Flow field where everything about the opt in workflow is described and shown. @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--10806916-understanding-the-fcc-s-eighth-report-and-order-on-third-party-authentication.md b/support-docs/en--articles--10806916-understanding-the-fcc-s-eighth-report-and-order-on-third-party-authentication.md index d8a074be..afc7d613 100644 --- a/support-docs/en--articles--10806916-understanding-the-fcc-s-eighth-report-and-order-on-third-party-authentication.md +++ b/support-docs/en--articles--10806916-understanding-the-fcc-s-eighth-report-and-order-on-third-party-authentication.md @@ -1,22 +1,26 @@ --- source_url: https://support.telnyx.com/en/articles/10806916-understanding-the-fcc-s-eighth-report-and-order-on-third-party-authentication +title: "Understanding the FCC’s Eighth Report and Order on" +description: "The Federal Communications Commission (FCC) has issued new compliance requirements in its Eighth Report and Order… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 67ee5a4378cda34b22669a4edc5f1925fb15b17fb7d3df43185bfd41478988d4 --- -Understanding the FCC’s Eighth Report and Order on Third-Party Authentication | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Understanding the FCC’s Eighth Report and Order on Third-Party Authentication -Written by Telnyx Engineering +The Federal Communications Commission (FCC) has issued new compliance requirements in its Eighth Report and Order… See Telnyx guidance and requirements. -April 10, 2026 -Table of contents -# What Telnyx Customers Need to Know + + +## What Telnyx Customers Need to Know The Federal Communications Commission (FCC) has issued new compliance requirements in its [Eighth Report and Order concerning third-party authentication](https://docs.fcc.gov/public/attachments/FCC-24-120A1.pdf). These rules, which impact **originating service providers (OSPs) with a STIR/SHAKEN obligation**, will take effect September 18, 2025. It is crucial for Telnyx customers to understand these requirements to ensure compliance and avoid potential service disruptions. @@ -24,7 +28,7 @@ In this Report and Order, the FCC prohibits the use of “third-party authentica Additionally, the FCC mandates that any provider certifying to **partial or full STIR/SHAKEN implementation in the Robocall Mitigation Database must be registered with the STIR/SHAKEN Policy Administrator**, obtain its own SPC token from the Policy Administrator, use that token to generate a certificate with the Certificate Authority, and authenticate all calls using that certificate. -# Who Is Required to Secure Their Own SPC Tokens? +## Who Is Required to Secure Their Own SPC Tokens? The Eighth Report and Order clarifies that **originating service providers (OSPs) with control over their network infrastructure** must obtain a Service Provider Code (SPC) token from the STIR/SHAKEN Policy Administrator and then present that token to a STIR/SHAKEN Certificate Authority to obtain a certificate. @@ -41,7 +45,7 @@ However, our internal policies **will not require** you to obtain an SPC token: * If you **exclusively use Telnyx numbers** for both origination and termination. * If you only use a **limited number of outside [Verified Numbers](https://support.telnyx.com/en/articles/6790265-verified-numbers-faq)**. -# FCC Compliance and the Robocall Mitigation Database +## FCC Compliance and the Robocall Mitigation Database The FCC maintains a record of originating, intermediate, and gateway service providers and their STIR/SHAKEN implementation status in the Robocall Mitigation Database (RMD). In the Eighth Report & Order, the FCC mandates that any OSP certifying that they have "Partial" or "Complete" STIR/SHAKEN implementation in the RMD must have an SPC token and digital certificate. @@ -51,7 +55,7 @@ The FCC maintains a record of originating, intermediate, and gateway service pro * If you have stated in the RMD that your company has “Complete” or “Partial” STIR/SHAKEN implementation, **Telnyx will no longer be able to sign calls on your behalf.** * If you have improperly certified and instead are a **pure reseller with no control over the network infrastructure**, you must **update your RMD registration** to properly reflect your status. -# Next Steps +## Next Steps If you determine that you do qualify as an OSP with a STIR/SHAKEN implementation obligation, you must do the following under the new regulations: @@ -82,5 +86,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11017501-understanding-wireless-connectivity-states-telnyx-api.md b/support-docs/en--articles--11017501-understanding-wireless-connectivity-states-telnyx-api.md index 7152cb97..9f4f9634 100644 --- a/support-docs/en--articles--11017501-understanding-wireless-connectivity-states-telnyx-api.md +++ b/support-docs/en--articles--11017501-understanding-wireless-connectivity-states-telnyx-api.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/11017501-understanding-wireless-connectivity-states-telnyx-api +title: "Understanding Wireless Connectivity States (Telnyx API)" +description: "Detailed guide explaining the various connectivity state values, definitions, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 465bbf458fed9b3eb0ff40eefc2e14ff4f7e31fe3782b105e8ef71f89b96cbee --- -Understanding Wireless Connectivity States (Telnyx API) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Understanding Wireless Connectivity States (Telnyx API) -Detailed guide explaining the various connectivity state values, definitions, and triggers for Telnyx Wireless Connectivity Logs API. +Detailed guide explaining the various connectivity state values, definitions, See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 5, 2025 -Table of contents -# Understanding Wireless Connectivity States (Telnyx API) +## Understanding Wireless Connectivity States (Telnyx API) When using the [Telnyx Wireless Connectivity Logs API](https://developers.telnyx.com/api/wireless/get-wireless-connectivity-logs), you might encounter different `state` values representing the status of your wireless SIM sessions. Below is a detailed explanation of each state, including their definitions and trigger points. @@ -88,5 +89,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11072276-10dlc-number-assignment-status.md b/support-docs/en--articles--11072276-10dlc-number-assignment-status.md index c785c816..6b647304 100644 --- a/support-docs/en--articles--11072276-10dlc-number-assignment-status.md +++ b/support-docs/en--articles--11072276-10dlc-number-assignment-status.md @@ -1,22 +1,24 @@ --- source_url: https://support.telnyx.com/en/articles/11072276-10dlc-number-assignment-status +title: "10DLC Number Assignment Status" +description: "Having deliverability issues with a number recently assigned to an approved 10DLC campaign? See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6b910e3132ebde3ae6d27cd7bb6182af2aa63c5277ead58ec194101a80b78584 --- -10DLC Number Assignment Status | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Number Assignment Status -Having deliverability issues with a number recently assigned to an approved 10DLC campaign? +Having deliverability issues with a number recently assigned to an approved 10DLC campaign? See Telnyx guidance and requirements. K -Written by Klane Pedrie -April 11, 2025 Even if you have taken the step of assigning a number to a 10DLC campaign does not mean you are ready to start sending right away. diff --git a/support-docs/en--articles--11128583-uzbekistan-did-requirements.md b/support-docs/en--articles--11128583-uzbekistan-did-requirements.md index 3ca32c8f..6f3a4dea 100644 --- a/support-docs/en--articles--11128583-uzbekistan-did-requirements.md +++ b/support-docs/en--articles--11128583-uzbekistan-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/11128583-uzbekistan-did-requirements +title: "Uzbekistan DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Uzbekistan numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 00f5db51f63a19c98c95be2f0e02b6082fb0717770315178fd7c289b23e00d86 --- -Uzbekistan DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Uzbekistan DID Requirements -Here you will find a list of detailed requirements for acquiring Uzbekistan numbers. +Here you will find a list of detailed requirements for acquiring Uzbekistan numbers. See Telnyx guidance and requirements. -Written by NumberOps -January 22, 2026 -Table of contents -# **DID Number Requirements for Uzbekistan** +## **DID Number Requirements for Uzbekistan** In order to purchase a Uzbekistan number you will need to provide the following: @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130595-account-verification.md b/support-docs/en--articles--1130595-account-verification.md index ec1aee92..a07c6849 100644 --- a/support-docs/en--articles--1130595-account-verification.md +++ b/support-docs/en--articles--1130595-account-verification.md @@ -1,22 +1,14 @@ --- source_url: https://support.telnyx.com/en/articles/1130595-account-verification +title: "Account Verification" +description: "This article explains how to get verified so that you can unlock all features of the Telnyx Mission Control… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e4cf64003e950064fd19646603bac2b18b8711181c7b45120dd42eaec226e8af --- -Account Verification | Telnyx Help Center - -[Skip to main content](#main-content) - # Account Verification -This article explains how to get verified so that you can unlock all features of the Telnyx Mission Control Portal - -Written by Telnyx Sales - -Updated over 2 weeks ago - -Table of contents +This article explains how to get verified so that you can unlock all features of the Telnyx Mission Control… See Telnyx guidance and requirements. Telnyx uses a **tiered account verification system** to prevent abuse and ensure responsible use of communication services. There are now **two possible frameworks** your account may fall under: @@ -134,5 +126,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130599-telnyx-tech-specs.md b/support-docs/en--articles--1130599-telnyx-tech-specs.md index d9e3dc24..91fce456 100644 --- a/support-docs/en--articles--1130599-telnyx-tech-specs.md +++ b/support-docs/en--articles--1130599-telnyx-tech-specs.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/1130599-telnyx-tech-specs +title: "Telnyx Tech Specs" +description: "Here you will find out key tech specs at Telnyx and what they mean for our service. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a7909fd9da64db0f973d0c0fd07d8a5b5b2365631813eccf5fbd43753fbcbc9f --- -Telnyx Tech Specs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Tech Specs -Here you will find out key tech specs at Telnyx and what they mean for our service. +Here you will find out key tech specs at Telnyx and what they mean for our service. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Telnyx Tech Specs +## Telnyx Tech Specs -Telnyx has several points of presence around the globe. -​ -Depending on your location, we recommend reviewing these websites for the latest and most authoritative information on Telnyx's telephony and network specifications. -​ +Telnyx has several points of presence around the globe. +​ +Depending on your location, we recommend reviewing these websites for the latest and most authoritative information on Telnyx's telephony and network specifications. +​ ​[sip.telnyx.com](https://sip.telnyx.com/) [sip.telnyx.ca](https://sip.telnyx.ca/) @@ -75,5 +76,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130606-configuring-a-cisco-cube-cucm-ip-trunk.md b/support-docs/en--articles--1130606-configuring-a-cisco-cube-cucm-ip-trunk.md index c3ed8fdc..94208c56 100644 --- a/support-docs/en--articles--1130606-configuring-a-cisco-cube-cucm-ip-trunk.md +++ b/support-docs/en--articles--1130606-configuring-a-cisco-cube-cucm-ip-trunk.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130606-configuring-a-cisco-cube-cucm-ip-trunk +title: "Configuring a Cisco CUBE/CUCM IP Trunk" +description: "In this article we will walk you through configuring a Cisco CUBE/CUCM IP Trunk on the Telnyx network. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 199394283c2f7a5f7865987d97b45ffdd97bb0ebc92d292f4adbe6e6584a8880 --- -Configuring a Cisco CUBE/CUCM IP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring a Cisco CUBE/CUCM IP Trunk -In this article we will walk you through configuring a Cisco CUBE/CUCM IP Trunk on the Telnyx network. +In this article we will walk you through configuring a Cisco CUBE/CUCM IP Trunk on the Telnyx network. See Telnyx guidance and requirements. -Written by Telnyx Sales -June 6, 2024 -Table of contents [Jump to Instructions](#h_901aa18804) @@ -28,7 +29,7 @@ Additional documentation: --- -# Instructions for integrating a Cisco CUBE with a Telnyx CUCM SIP trunk +## Instructions for integrating a Cisco CUBE with a Telnyx CUCM SIP trunk This guide will help you establish a connection between your CISCO/CUCM server, and your Telnyx Mission Control Portal by showing you a sample trunk configuration. This assumes you've already completed the installation and telecommunication-applications deployment, per the pre-requisites. @@ -68,14 +69,14 @@ This is the layout of our set-up: *In global configuration mode* ``` -dial-peer voice 100 voip        ! 100 is an arbitrary number -translation-profile incoming 100  ! Used to translate DID to extension -destination-pattern 1[2-9]..[2-9]...... !general pattern for an outgoing 11 digit calling -session protocol sipv2 -voice-class sip profiles 1   ! Refers to a pre-configured SIP Profile, used to modify headers in SIP Messages -session target ipv4:192.76.120.10  ! or replace with sip.telnyx.com -incoming called-number 1[2-9]..[2-9]...... -dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify +dial-peer voice 100 voip        ! 100 is an arbitrary number +translation-profile incoming 100  ! Used to translate DID to extension +destination-pattern 1[2-9]..[2-9]...... !general pattern for an outgoing 11 digit calling +session protocol sipv2 +voice-class sip profiles 1   ! Refers to a pre-configured SIP Profile, used to modify headers in SIP Messages +session target ipv4:192.76.120.10  ! or replace with sip.telnyx.com +incoming called-number 1[2-9]..[2-9]...... +dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify voice-class codec 1      ! 1 Refers to a pre-configured ordered list of codecs ``` @@ -88,10 +89,10 @@ voice-class codec 1      ! 1 Refers to a pre-configured ordered list of codec *In global configuration mode* ``` -voice service voip -ip address trusted list -ipv4 192.76.120.10 -ipv4 64.16.240.36 +voice service voip +ip address trusted list +ipv4 192.76.120.10 +ipv4 64.16.240.36 ipv4 172.0.0.0 !Private IP address of CUCM ``` @@ -102,12 +103,12 @@ ipv4 172.0.0.0 !Private IP address of CUCM *In global configuration mode* ``` -voice service voip -mode border-element  ! Required if operating in CUBE mode, as opposed to CME -allow connections sip to sip  ! Permit SIP to SIP calls -sip -early-offer forced -midcall-signaling passthru +voice service voip +mode border-element  ! Required if operating in CUBE mode, as opposed to CME +allow connections sip to sip  ! Permit SIP to SIP calls +sip +early-offer forced +midcall-signaling passthru sip-profiles 1   ! Refers to pre-configured sip profile ``` @@ -116,9 +117,9 @@ sip-profiles 1   ! Refers to pre-configured sip profile *In global configuration mode* ``` -voice class codec 1 -codec preference 1 g711ulaw -codec preference 2 g711alaw +voice class codec 1 +codec preference 1 g711ulaw +codec preference 2 g711alaw codec preference 3 g729br8 ``` @@ -129,14 +130,14 @@ If your CUBE is behind a NAT and does not have an interface with a public IP, yo *In global configuration mode* ``` -voice class sip-profiles 1 -response ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" !1.2.3.4 Public IP; 172.x.y.z Private IP of the CUBE -request ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" -request ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" -request ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" +voice class sip-profiles 1 +response ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" !1.2.3.4 Public IP; 172.x.y.z Private IP of the CUBE +request ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" +request ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" +request ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" request ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" ``` @@ -151,13 +152,13 @@ Additionally, it is advisable to define a loopback interface and configure it wi *In global configuration mode* ``` -interface loopback 0 +interface loopback 0 ip address 1.2.3.4 255.255.255.0 ``` #### **Inbound calling:** -Use translation rules and translation profiles to translate your DIDs to extensions. +Use translation rules and translation profiles to translate your DIDs to extensions. ​ Create a voice translation rule. For example, the rule below translates 13125489677 to 3005 @@ -165,7 +166,7 @@ Create a voice translation rule. For example, the rule below translates 13125489 *In global configuration mode* ``` -voice translation-rule 100 +voice translation-rule 100 rule 1 /13125489677/ /3005/   !  Several rules can be defined. In this case, 3005 is an extension on CUCM ``` @@ -174,7 +175,7 @@ Create a translation profile using the rule created: *In global configuration mode* ``` -voice translation-profile 100 +voice translation-profile 100 translate called 100 ``` @@ -189,10 +190,10 @@ translation-profile incoming 100 *In global configuration mode* ``` -dial-peer voice 300 voip -destination-pattern 3...           !Matches 3XXX numbers, as translated by the translation profile -session protocol sipv2 -session target ipv4:172.16.8.10 +dial-peer voice 300 voip +destination-pattern 3...           !Matches 3XXX numbers, as translated by the translation profile +session protocol sipv2 +session target ipv4:172.16.8.10 dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify ``` @@ -223,5 +224,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130610-btn-or-atn-mismatch-error.md b/support-docs/en--articles--1130610-btn-or-atn-mismatch-error.md index 9a43d2bf..128b02d3 100644 --- a/support-docs/en--articles--1130610-btn-or-atn-mismatch-error.md +++ b/support-docs/en--articles--1130610-btn-or-atn-mismatch-error.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130610-btn-or-atn-mismatch-error +title: "BTN or ATN Mismatch Error" +description: "In this article we will explain the billing telephone number or account telephone number mismatch error and how to… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dd197611f6deddd780556f81ed9ca2303f68532e11f7224ad133ea847da91cf8 --- -BTN or ATN Mismatch Error | Telnyx Help Center -[Skip to main content](#main-content) + + + + # BTN or ATN Mismatch Error -In this article we will explain the billing telephone number or account telephone number mismatch error and how to solve it. +In this article we will explain the billing telephone number or account telephone number mismatch error and how to… See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Billing Telephone Number or Account Telephone Number Mismatch +## Billing Telephone Number or Account Telephone Number Mismatch **All Countries** @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130611-understand-telnyx-sms-mdr-report-log.md b/support-docs/en--articles--1130611-understand-telnyx-sms-mdr-report-log.md index 70bae21d..5092ca73 100644 --- a/support-docs/en--articles--1130611-understand-telnyx-sms-mdr-report-log.md +++ b/support-docs/en--articles--1130611-understand-telnyx-sms-mdr-report-log.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130611-understand-telnyx-sms-mdr-report-log +title: "Understand Telnyx SMS MDR Report Log" +description: "You can check your MDR (message detail record) for every message sent or received. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 88180bd99893d9d08fb66ce20ab26ce281ef8d315c15cd33fecdcda4aaf64931 --- -Understand Telnyx SMS MDR Report Log | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Understand Telnyx SMS MDR Report Log -You can check your MDR (message detail record) for every message sent or received. +You can check your MDR (message detail record) for every message sent or received. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 2, 2025 -Table of contents -# What is an MDR? +## What is an MDR? For every sent or received message, an MDR (message detail record) will be written. You can access and generate these report logs under **Reports** (left hand side navigation bar) -> **Reporting** in your Mission Control Portal Account as seen below. @@ -66,7 +67,7 @@ For outbound messages, there is a maximum message size of 10 parts. Don't forget that billing takes place on the number of message parts. -`rate` = price per message + carrier fee for one part. +`rate` = price per message + carrier fee for one part. ​`cost` = rate \* message parts. Billing and Rate Limiting are applied based on the number of parts per message. @@ -80,5 +81,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130612-cisco-configure-a-cisco-cme-ip-trunk.md b/support-docs/en--articles--1130612-cisco-configure-a-cisco-cme-ip-trunk.md index 28b396e9..7f6560a5 100644 --- a/support-docs/en--articles--1130612-cisco-configure-a-cisco-cme-ip-trunk.md +++ b/support-docs/en--articles--1130612-cisco-configure-a-cisco-cme-ip-trunk.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130612-cisco-configure-a-cisco-cme-ip-trunk +title: "Cisco: Configure a Cisco CME IP Trunk" +description: "In this article we we walk you though configuring a Cisco Call Manager Express IP Trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d456c5aa82ab5d1ad33033bd6f9e7f5dff364be03ae17781308423938ed6244f --- -Cisco: Configure a Cisco CME IP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cisco: Configure a Cisco CME IP Trunk -In this article we we walk you though configuring a Cisco Call Manager Express IP Trunk with Telnyx. +In this article we we walk you though configuring a Cisco Call Manager Express IP Trunk with Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents [Jump to Instructions](#h_7c2c366407) @@ -31,7 +32,7 @@ Additional documentation: --- -# Instructions for configuring a CME credentials trunk +## Instructions for configuring a CME credentials trunk This guide will help you establish a connection between Cisco CME, and your Telnyx Mission Control Portal by showing you a sample trunk configuration using **IP authentication.** This assumes you've already completed the installation and telecommunication-applications deployment, per the pre-requisites. @@ -51,7 +52,7 @@ In this activity you will: * [Enable a caller ID override in your Telnyx Mission Control Portal](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) + *To make outbound calls, Telnyx requires either a valid caller ID from your device or a caller ID override enabled on your SIP connection.* -* Have already made the main Cisco CME installation and telecommunication-applications deployment. +* Have already made the main Cisco CME installation and telecommunication-applications deployment. ​ **Video Walkthrough** @@ -73,14 +74,14 @@ This is the layout of our set-up: *In global configuration mode* ``` -dial-peer voice 100 voip        ! 100 is an arbitrary number -translation-profile incoming 100  ! Used to translate DIDs to extensions -destination-pattern 1[2-9]..[2-9]...... !general pattern for an outgoing 11 digit calling -session protocol sipv2 -voice-class sip profiles 1   ! Refers to pre-configured sip profile. Used to modify headers -session target ipv4:192.76.120.10  ! or replace with sip.telnyx.com -incoming called-number 1[2-9]..[2-9]......  !Pattern-match for incoming DIDs -dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify +dial-peer voice 100 voip        ! 100 is an arbitrary number +translation-profile incoming 100  ! Used to translate DIDs to extensions +destination-pattern 1[2-9]..[2-9]...... !general pattern for an outgoing 11 digit calling +session protocol sipv2 +voice-class sip profiles 1   ! Refers to pre-configured sip profile. Used to modify headers +session target ipv4:192.76.120.10  ! or replace with sip.telnyx.com +incoming called-number 1[2-9]..[2-9]......  !Pattern-match for incoming DIDs +dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify voice-class codec 1      ! 1 Refers to a pre-configured ordered list of codecs ``` @@ -89,9 +90,9 @@ In some versions of IOS, you can whitelist SIP IPs as follows: *In global configuration mode* ``` -voice service voip -ip address trusted list -ipv4 192.76.120.10 +voice service voip +ip address trusted list +ipv4 192.76.120.10 ipv4 64.16.240.36 !Media IP address ``` @@ -100,12 +101,12 @@ ipv4 64.16.240.36 !Media IP address *In global configuration mode* ``` -voice service voip -mode cme -allow connections sip to sip  ! Permit SIP to SIP calls -sip -bind all source-interface  !Bind control and medial to an interface with a IP, if one is available -early-offer forced +voice service voip +mode cme +allow connections sip to sip  ! Permit SIP to SIP calls +sip +bind all source-interface  !Bind control and medial to an interface with a IP, if one is available +early-offer forced midcall-signaling passthru ``` @@ -114,9 +115,9 @@ midcall-signaling passthru *In global configuration mode* ``` -voice class codec 1 -codec preference 1 g711ulaw -codec preference 2 g711alaw +voice class codec 1 +codec preference 1 g711ulaw +codec preference 2 g711alaw codec preference 3 g729br8 ``` @@ -127,14 +128,14 @@ If your CUBE is behind a NAT and does not have a public IP, you need to modify t *In global configuration mode* ``` -voice class sip-profiles 1 -response ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" !1.2.3.4 Public IP; 172.x.y.z Private IP of the CME -request ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" -request ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" -request ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" +voice class sip-profiles 1 +response ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" !1.2.3.4 Public IP; 172.x.y.z Private IP of the CME +request ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" +request ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" +request ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" request ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" ``` @@ -149,7 +150,7 @@ Additionally, it is advisable to define a loopback interface and configure it wi *In global configuration mode* ``` -interface loopback 0 +interface loopback 0 ip address 50.249.214.241 255.255.255.0 ``` @@ -162,7 +163,7 @@ Create a voice translation rule. For example, the rule below translates 13125489 *In global configuration mode* ``` -voice translation-rule 100 +voice translation-rule 100 rule 1 /13125489677/ /3005/   !  Several rules can be defined. In this case, 3005 is an extension on CUCM ``` @@ -171,7 +172,7 @@ Create a translation profile using the rule created: *In global configuration mode* ``` -voice translation-profile 100 +voice translation-profile 100 translate called 100 ``` @@ -205,5 +206,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130614-obtaining-a-csr-from-your-carrier.md b/support-docs/en--articles--1130614-obtaining-a-csr-from-your-carrier.md index c66e7fb8..852a64d1 100644 --- a/support-docs/en--articles--1130614-obtaining-a-csr-from-your-carrier.md +++ b/support-docs/en--articles--1130614-obtaining-a-csr-from-your-carrier.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130614-obtaining-a-csr-from-your-carrier +title: "Obtaining a CSR From Your Carrier" +description: "Learn How To Obtain a Customer Service Record (CSR) From Your Carrier. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 439dd1e25fc458a9b756b7969077eddfd9953006f14440f722c5d9b91f5409f3 --- -Obtaining a CSR From Your Carrier | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Obtaining a CSR From Your Carrier -Learn How To Obtain a Customer Service Record (CSR) From Your Carrier. +Learn How To Obtain a Customer Service Record (CSR) From Your Carrier. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# US Only +## US Only ## What is a CSR? @@ -59,5 +60,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130616-number-not-portable-tn-not-portable-error.md b/support-docs/en--articles--1130616-number-not-portable-tn-not-portable-error.md index 54dd1413..f6b46cf5 100644 --- a/support-docs/en--articles--1130616-number-not-portable-tn-not-portable-error.md +++ b/support-docs/en--articles--1130616-number-not-portable-tn-not-portable-error.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130616-number-not-portable-tn-not-portable-error +title: "Number Not Portable/TN Not Portable Error" +description: "Get the specifics for Not Portable and TN Not Portable errors and decipher their meaning. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 87a1abebb1660ce5503a8cbf48c93ac77ab6c074b9c1306c7c7228566464ec66 --- -Number Not Portable/TN Not Portable Error | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Number Not Portable/TN Not Portable Error -Get the specifics for Not Portable and TN Not Portable errors and decipher their meaning. +Get the specifics for Not Portable and TN Not Portable errors and decipher their meaning. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# **All Countries** +## **All Countries** **Related Errors** @@ -49,5 +50,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130617-sms-long-code-deliverability-best-practices.md b/support-docs/en--articles--1130617-sms-long-code-deliverability-best-practices.md index 7e4864a0..6fa27577 100644 --- a/support-docs/en--articles--1130617-sms-long-code-deliverability-best-practices.md +++ b/support-docs/en--articles--1130617-sms-long-code-deliverability-best-practices.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130617-sms-long-code-deliverability-best-practices +title: "SMS Long Code Deliverability Best Practices" +description: "In this article we will explain what you should do to make sure that your long code SMS messages are consistently… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 323a6b9825f680da66faad141e0ff0383bc3f6d168a68d1cf39ef435eea36127 --- -SMS Long Code Deliverability Best Practices | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SMS Long Code Deliverability Best Practices -In this article we will explain what you should do to make sure that your long code SMS messages are consistently delivered. +In this article we will explain what you should do to make sure that your long code SMS messages are consistently… See Telnyx guidance and requirements. -Written by Telnyx Sales -November 22, 2023 -Table of contents -# **Ensuring your outbound SMS messages are delivered successfully** +## **Ensuring your outbound SMS messages are delivered successfully** ## Use long codes for unique messages only @@ -50,7 +51,7 @@ Lengthy URLs may not only cause your messages to be split into multiple parts (a * You should certainly consider the type of url domain you use, since there are URLs which are known to be related to spam or are often attributed to fraudulent activities. - + Messages with "bitlylinks.com" and "bit.ly" urls will be blocked automatically. + + Messages with "bitlylinks.com" and "bit.ly" urls will be blocked automatically. ​ * Our acceptable usage [policy](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). @@ -67,5 +68,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130619-invalid-reseller-error.md b/support-docs/en--articles--1130619-invalid-reseller-error.md index 3c864567..1286d47a 100644 --- a/support-docs/en--articles--1130619-invalid-reseller-error.md +++ b/support-docs/en--articles--1130619-invalid-reseller-error.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130619-invalid-reseller-error +title: "Invalid Reseller Error" +description: "Learn About Invalid Reseller Errors When Porting Canadian Telephone Numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c8d800276ec2262dfe56b49017ccfc90b789d0a5d00071df7e101b1dc7429a3a --- -Invalid Reseller Error | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Invalid Reseller Error -Learn About Invalid Reseller Errors When Porting Canadian Telephone Numbers. +Learn About Invalid Reseller Errors When Porting Canadian Telephone Numbers. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# **Canada Only** +## **Canada Only** ## Resolving Canadian Reseller Errors @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130620-freepbx-trunk-settings-with-telnyx.md b/support-docs/en--articles--1130620-freepbx-trunk-settings-with-telnyx.md index bd4041a2..636a9872 100644 --- a/support-docs/en--articles--1130620-freepbx-trunk-settings-with-telnyx.md +++ b/support-docs/en--articles--1130620-freepbx-trunk-settings-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130620-freepbx-trunk-settings-with-telnyx +title: "FreePBX Trunk Settings With Telnyx" +description: "Learn how to configure a FreePBX V13 IP trunk with Telnyx. See Telnyx guidance and requirements Learn more about FreePBX Trunk Settings With Telnyx with Telnyx." scraped: 2026-07-08 content_hash: 0b4b5eec6e7bef69e11a8a534a7918e58ed78f819ddaea334d757d5864b0f0aa --- -FreePBX Trunk Settings With Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreePBX Trunk Settings With Telnyx -Learn how to configure a FreePBX V13 IP trunk with Telnyx. Get started today. HINT: It's easy. +Learn how to configure a FreePBX V13 IP trunk with Telnyx. See Telnyx guidance and requirements Learn more about FreePBX Trunk Settings With Telnyx with Telnyx. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_afe197f7e2) @@ -35,7 +36,7 @@ Additional documentation and resoruces: --- -# Instructions for Configuring a FreePBX V15 IP Trunk +## Instructions for Configuring a FreePBX V15 IP Trunk In this activity you will: @@ -89,7 +90,7 @@ In this section, you'll go through the steps you need to follow to install FreeP ## 7. #### **Enter the IP address of the new PBX into your web browser. The first time you do so, you'll be asked to create the admin username and the admin password. That username and password will be used in the future to access the FreePBX configuration screen.** **Note:** These passwords do not change the Root password! They are only used for access to the FreePBX web interface. - + 8. ### **Once submitted you can log in to the admin panel with the username and password set up on the step above.** [Back to Top](#h_afe197f7e2) @@ -135,10 +136,10 @@ At this point you can now work on confirming network settings and configuring yo In this section, you'll configure all your PJSIP extensions. -1. Make your way to **Applications -> Extensions -> Add Extension -> Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. - ​ - ​***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* - ​ +1. Make your way to **Applications -> Extensions -> Add Extension -> Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. + ​ + ​***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* + ​ ​***Note*** *that this device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* ![New Chan SIP Extension Interface. ](_images/02fd06b118aa7ac1.png) @@ -155,7 +156,7 @@ For testing purposes, you can now use your SIP client to register with FreePBX u ![General tab interface for FreePBX configuration. ](_images/55bc20917d2a241a.png) - ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* + ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* ​ 3. Proceed to the **Dialed Number Manipulation Rules** tab. Depending on your use case, we've provided a simple dial pattern US numbers below. @@ -246,5 +247,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130622-configuring-an-elastix-4-pbx-ip-trunk.md b/support-docs/en--articles--1130622-configuring-an-elastix-4-pbx-ip-trunk.md index b1a5eb81..508c07b4 100644 --- a/support-docs/en--articles--1130622-configuring-an-elastix-4-pbx-ip-trunk.md +++ b/support-docs/en--articles--1130622-configuring-an-elastix-4-pbx-ip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130622-configuring-an-elastix-4-pbx-ip-trunk +title: "Configuring an Elastix 4 PBX IP Trunk" +description: "In this article we will explain how to configure an Elastix 4 PBX IP trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1fec52c3f7c30a2fca63f23c8e09466f17e948e86c57bc45caf608d856c2bc12 --- -Configuring an Elastix 4 PBX IP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring an Elastix 4 PBX IP Trunk -In this article we will explain how to configure an Elastix 4 PBX IP trunk with Telnyx. +In this article we will explain how to configure an Elastix 4 PBX IP trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -February 1, 2024 -Table of contents [Jump to Instructions](#h_eba03061f6) @@ -32,7 +33,7 @@ Additional documentation: --- -# Instructions for Configuring Elastix +## Instructions for Configuring Elastix In this activity you will: @@ -125,8 +126,8 @@ In this section, you'll configure your Elastix 4 PBX to work with Telnyx. You ca ![An interface to add SIP Extension.](_images/557893c8891e5a14.png) 6. Click **Submit**, then **Apply Config**. 7. From the left-hand navigation, stay on **PBX > PBX Configurations** and click on **Trunks**. -8. Add the following settings to you trunk details: - ​ +8. Add the following settings to you trunk details: + ​ ​**Outgoing SIP Settings for the trunk:** 1. **Host:** *sip.telnyx.com* @@ -144,9 +145,9 @@ In this section, you'll configure your Elastix 4 PBX to work with Telnyx. You ca 6. **DTMFmode:** *RFC 2833* 7. **NAT:** *force\_rport,comedia* 8. **Registration string:** Leave blank. This is an IP trunk for an IP-based connection so you will not need this. - 9. **Dialed number manipulation rules:** prepend:*1*; match pattern: *NXXNXXXXXX* - prepend: blank; match pattern: *1NXXNXXXXXX* - ​ + 9. **Dialed number manipulation rules:** prepend:*1*; match pattern: *NXXNXXXXXX* + prepend: blank; match pattern: *1NXXNXXXXXX* + ​ ​***Note:*** *The above dial patterns are for dialing 10 and 11 digit destinations, your own dial patterns may differ.* ![A page for inbound sip settings for the trunk.](_images/336a3c5e11866825.png) @@ -212,5 +213,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130623-authorized-name-mismatch-error.md b/support-docs/en--articles--1130623-authorized-name-mismatch-error.md index 9f081dbc..544ab1e9 100644 --- a/support-docs/en--articles--1130623-authorized-name-mismatch-error.md +++ b/support-docs/en--articles--1130623-authorized-name-mismatch-error.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130623-authorized-name-mismatch-error +title: "Authorized Name Mismatch Error" +description: "In this article we will explain what an authorized name mismatch error means when porting numbers and what you can do… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: eaf76d4ba07f4ba2e0753ae24ae4bcd5d0a7e9cf6b03c8364cccafb0edd5a541 --- -Authorized Name Mismatch Error | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Authorized Name Mismatch Error -In this article we will explain what an authorized name mismatch error means when porting numbers and what you can do to solve it. +In this article we will explain what an authorized name mismatch error means when porting numbers and what you can do… See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# **Authorized Name Mismatch Errors When Porting Numbers** +## **Authorized Name Mismatch Errors When Porting Numbers** **Related Errors** @@ -47,5 +48,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130626-international-number-porting-required-documents.md b/support-docs/en--articles--1130626-international-number-porting-required-documents.md index 555ad9da..f9cd1845 100644 --- a/support-docs/en--articles--1130626-international-number-porting-required-documents.md +++ b/support-docs/en--articles--1130626-international-number-porting-required-documents.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130626-international-number-porting-required-documents +title: "International Number Porting - Required Documents" +description: "Telnyx offers detailed insights and resources for number portability across multiple international regions. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d00b3b1497bc6a0d0216e210dadf7b2c6c390cb8a608996c1aa1cd27834ab104 --- -International Number Porting - Required Documents | Telnyx Help Center -[Skip to main content](#main-content) + + + + # International Number Porting - Required Documents -Telnyx offers detailed insights and resources for number portability across multiple international regions. +Telnyx offers detailed insights and resources for number portability across multiple international regions. See Telnyx guidance and requirements. -Written by Telnyx Sales -March 6, 2025 -Table of contents -# Submitting International Port Requests via Telnyx Portal +## Submitting International Port Requests via Telnyx Portal To check the portability status of international numbers, please submit your port request via your Telnyx Portal account along with the below documentation (dependent upon the country). @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130627-configuring-an-avaya-ip-trunk-with-telnyx.md b/support-docs/en--articles--1130627-configuring-an-avaya-ip-trunk-with-telnyx.md index 9991f163..6472966d 100644 --- a/support-docs/en--articles--1130627-configuring-an-avaya-ip-trunk-with-telnyx.md +++ b/support-docs/en--articles--1130627-configuring-an-avaya-ip-trunk-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130627-configuring-an-avaya-ip-trunk-with-telnyx +title: "Configuring an AVAYA IP trunk with Telnyx" +description: "In this article we will walk you through configuring an AVAYA IP trunk with Telnyx so you can get started right away! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 66bea0faf9b71da12ecb5cfd4b9ded9181d40b93e4422a7ad222edad8e5c9722 --- -Configuring an AVAYA IP trunk with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring an AVAYA IP trunk with Telnyx -In this article we will walk you through configuring an AVAYA IP trunk with Telnyx so you can get started right away! +In this article we will walk you through configuring an AVAYA IP trunk with Telnyx so you can get started right away! See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_94d8640d89) @@ -31,7 +32,7 @@ Additional documentation and resources: --- -# Instructions for configuring an Avaya IP trunk +## Instructions for configuring an Avaya IP trunk In this activity you will: @@ -53,56 +54,56 @@ Setting up your Telnyx SIP portal account so you can make and receive calls: ## 1. Create your SIP line -1. Under IP Offices/Line add SIP line with the following Configurations: - ​ +1. Under IP Offices/Line add SIP line with the following Configurations: + ​ ​**SIP Line** ``` - Line Number: 100 (whichever number you have available) - ITSP Domain Name: sip.telnyx.com - URI Type: SIP - Location: Cloud - Prefix: 1 (whichever prefix you'd like to add) - In service: Enable - Check OOS: Enable - Refresh Method: Auto + Line Number: 100 (whichever number you have available) + ITSP Domain Name: sip.telnyx.com + URI Type: SIP + Location: Cloud + Prefix: 1 (whichever prefix you'd like to add) + In service: Enable + Check OOS: Enable + Refresh Method: Auto Timer (seconds): On Demand ``` ​**Transport** ``` - ITSP Proxy Address: sip.telnyx.com - Layer 4 Protocol: UDP - Send Port: 5060 - Use Network Topology Info: LAN 2 (whichever LAN you have configured for SIP trunking) + ITSP Proxy Address: sip.telnyx.com + Layer 4 Protocol: UDP + Send Port: 5060 + Use Network Topology Info: LAN 2 (whichever LAN you have configured for SIP trunking) Explicit DNS Server(s): Add your DNS Server ``` - **SIP URI** + **SIP URI** Add channel with the following configurations: ``` - Via: 1.2.3.4 (1.2.3.4 = your public IP) - Local URI: * - Contact: * - Display Name: * - PAI: * - Registration: 0: - Incoming Group: 100 (Number added on SIP Line) - Outgoing Group: 100 (Number added on SIP Line) + Via: 1.2.3.4 (1.2.3.4 = your public IP) + Local URI: * + Contact: * + Display Name: * + PAI: * + Registration: 0: + Incoming Group: 100 (Number added on SIP Line) + Outgoing Group: 100 (Number added on SIP Line) Max Calls per Channel: 10 ``` - **Dial Plan** - Under IP Offices/[Short Code](https://telnyx.com/products/sms-short-code) add a Short Code with the following Configurations: + **Dial Plan** + Under IP Offices/[Short Code](https://telnyx.com/products/sms-short-code) add a Short Code with the following Configurations: ​ ``` - Code: 9N; (you can use 9 or whatever number you want to dial to differentiate Telnyx trunk) - Feature: Dial - Telephone Number: 1N - Line Group: 100 (number added on SIP Line) + Code: 9N; (you can use 9 or whatever number you want to dial to differentiate Telnyx trunk) + Feature: Dial + Telephone Number: 1N + Line Group: 100 (number added on SIP Line) Locale: United States (US English) ``` @@ -136,5 +137,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130628-asterisk-configure-an-asterisk-ip-trunk.md b/support-docs/en--articles--1130628-asterisk-configure-an-asterisk-ip-trunk.md index dcf71bb6..3b194b86 100644 --- a/support-docs/en--articles--1130628-asterisk-configure-an-asterisk-ip-trunk.md +++ b/support-docs/en--articles--1130628-asterisk-configure-an-asterisk-ip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130628-asterisk-configure-an-asterisk-ip-trunk +title: "Asterisk: Configure an Asterisk IP trunk" +description: "This guide will walk you through configuring an Asterisk PBX IP Trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3b217f8dcda4cc1ce92e979c87da493e275f46181a548436bafb888a7d4e6e9f --- -Asterisk: Configure an Asterisk IP trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Asterisk: Configure an Asterisk IP trunk -This guide will walk you through configuring an Asterisk PBX IP Trunk with Telnyx. +This guide will walk you through configuring an Asterisk PBX IP Trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_e905b1451e) @@ -40,7 +41,7 @@ For more Asterisk documentation, see: --- -# Instructions for Configuring an Asterisk Trunk +## Instructions for Configuring an Asterisk Trunk **In this guide, you will:** @@ -72,19 +73,19 @@ For step by step instructions on each of the requirements on the Telnyx Mission Open up `/etc/asterisk/pjsip_wizard.conf` with your preferred editor, and edit the following rows: ``` -[trunk_defaults] -type = wizard - -[telnyx] -endpoint/transport = 0.0.0.0-udp -endpoint/allow = !all,ulaw,alaw,G729,G722 -endpoint/rewrite_contact = yes -endpoint/dtmf_mode = rfc4733 -endpoint/context = from-pstn -endpoint/force_rport = yes -aor/qualify_frequency = 60 -sends_auth = no -sends_registrations = no +[trunk_defaults] +type = wizard + +[telnyx] +endpoint/transport = 0.0.0.0-udp +endpoint/allow = !all,ulaw,alaw,G729,G722 +endpoint/rewrite_contact = yes +endpoint/dtmf_mode = rfc4733 +endpoint/context = from-pstn +endpoint/force_rport = yes +aor/qualify_frequency = 60 +sends_auth = no +sends_registrations = no remote_hosts = sip.telnyx.com:5060 ``` @@ -99,46 +100,46 @@ remote_hosts = sip.telnyx.com:5060 In this example, we are setting up extension 1001 to make and accept calls. Parameters that reference `1001` and `password` can be customized for your requirements and map to the following fields: ``` -[user_defaults](!) -type = wizard -accepts_registrations = yes -sends_registrations = no -accepts_auth = yes -sends_auth = no -endpoint/context = from-internal -endpoint/allow = !all,ulaw,alaw,G729,G722 -endpoint/dtmf_mode = rfc4733 -endpoint/rewrite_contact = yes -endpoint/force_rport = yes -aor/max_contacts = 1 -aor/remove_existing = yes -aor/minimum_expiration = 30 - -1001 -endpoint/callerid = Bart <1001> -inbound_auth/username = Bart +[user_defaults](!) +type = wizard +accepts_registrations = yes +sends_registrations = no +accepts_auth = yes +sends_auth = no +endpoint/context = from-internal +endpoint/allow = !all,ulaw,alaw,G729,G722 +endpoint/dtmf_mode = rfc4733 +endpoint/rewrite_contact = yes +endpoint/force_rport = yes +aor/max_contacts = 1 +aor/remove_existing = yes +aor/minimum_expiration = 30 + +1001 +endpoint/callerid = Bart <1001> +inbound_auth/username = Bart inbound_auth/password = strong@pass123$ ``` After creating the template, setting up a new phone is often as simple as setting up a username/password, as the Phone object inherits from the Wizard template. You won't even need to specify a type. See the following examples: ``` -[Bart](user_defaults) -hint_exten = 1001 -endpoint/callerid = Bart <1001> -inbound_auth/username = Bart +[Bart](user_defaults) +hint_exten = 1001 +endpoint/callerid = Bart <1001> +inbound_auth/username = Bart inbound_auth/password = strong@pass135$ ``` ``` -[Lisa](user_defaults) -hint_exten = 1001 -endpoint/callerid = Lisa <1001> -endpoint/allow = !all,ulaw -inbound_auth/username = Lisa -inbound_auth/password = strong@pass246$ -has_phoneprov = yes ; defaults to no -phoneprov/MAC = hereweGOaga1n ;must specify if has_phoneprov=yes +[Lisa](user_defaults) +hint_exten = 1001 +endpoint/callerid = Lisa <1001> +endpoint/allow = !all,ulaw +inbound_auth/username = Lisa +inbound_auth/password = strong@pass246$ +has_phoneprov = yes ; defaults to no +phoneprov/MAC = hereweGOaga1n ;must specify if has_phoneprov=yes phoneprov/PROFILE = profile1 ;must specify if has_phoneprov=yes ``` @@ -147,15 +148,15 @@ phoneprov/PROFILE = profile1 ;must specify if has_phoneprov=yes Even though `pjsip_wizard.conf` is a great facilitator in setting up PJSIP endpoints, global configurations, or anything else that might be needed can still be added in `/etc/asterisk/pjsip.conf`. In the scope of our basic setup, add the lines below to `pjsip.conf` for installations behind NAT. ``` -[global] -type = global -[transport-udp-nat] -type = transport -protocol = udp -bind = 0.0.0.0:5060 -local_net = X.X.X.X/24 -external_media_address = X.X.X.X -external_signaling_address = X.X.X.X +[global] +type = global +[transport-udp-nat] +type = transport +protocol = udp +bind = 0.0.0.0:5060 +local_net = X.X.X.X/24 +external_media_address = X.X.X.X +external_signaling_address = X.X.X.X allow_reload = no ``` @@ -169,15 +170,15 @@ Asterisk makes use of the dialplans saved in `/etc/asterisk/extensions.conf` in **extensions.conf** ``` -[from-pstn] -exten => _+1NXXXXXXXXX,1,Dial(PJSIP/1001) -exten => _NXXXXXXXXX,1,Dial(PJSIP/1001) - -[from-internal] -exten = _NXXNXXXXXX,1,Dial(PJSIP/+1${EXTEN}@telnyx) -same = n,Hangup() - -exten = _X.,1,Dial(PJSIP/+${EXTEN}@telnyx) +[from-pstn] +exten => _+1NXXXXXXXXX,1,Dial(PJSIP/1001) +exten => _NXXXXXXXXX,1,Dial(PJSIP/1001) + +[from-internal] +exten = _NXXNXXXXXX,1,Dial(PJSIP/+1${EXTEN}@telnyx) +same = n,Hangup() + +exten = _X.,1,Dial(PJSIP/+${EXTEN}@telnyx) same = n,Hangup() ``` @@ -209,5 +210,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130630-porting-policy-procedure.md b/support-docs/en--articles--1130630-porting-policy-procedure.md index cb920be0..001b8bfb 100644 --- a/support-docs/en--articles--1130630-porting-policy-procedure.md +++ b/support-docs/en--articles--1130630-porting-policy-procedure.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130630-porting-policy-procedure +title: "Porting Policy & Procedure" +description: "Navigate Telnyx's porting policies and procedures with ease, ensuring a smooth number porting experience. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1559ee59b372c1825d8b182149f94199bc4207c8a09ea6b4254f7b64cc03f15c --- -Porting Policy & Procedure | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting Policy & Procedure -Navigate Telnyx's porting policies and procedures with ease, ensuring a smooth number porting experience. +Navigate Telnyx's porting policies and procedures with ease, ensuring a smooth number porting experience. See Telnyx guidance and requirements. -Written by Patrick Budzinski -January 23, 2026 -Table of contents -# How to Port Into Telnyx +## How to Port Into Telnyx For moving numbers from another carrier to Telnyx. @@ -44,8 +45,8 @@ Exceptions FOC * We will notify you once your request is approved by the current carrier. -* Telnyx will activate your numbers on the assigned FOC date. Most US ports allow 24/5 port activations (M-F). - ​ +* Telnyx will activate your numbers on the assigned FOC date. Most US ports allow 24/5 port activations (M-F). + ​ ​**How do you know what time you can select?** When selecting your activation date / time, our Portal will intuitively determine available options and present those to you. In rare cases, Telnyx must manually activate the numbers and this must occur during business hours. Status Updates @@ -86,7 +87,7 @@ We observe the following US Porting holidays: * Thanksgiving Day * Christmas Day -\*\**To note, we do see other providers offering more porting holidays (ie. Day after Thanksgiving, Christmas Eve, etc.) and ports around major US holidays could be slightly delayed due to that. We will update you throughout your porting process as to those potential delays* +\*\**To note, we do see other providers offering more porting holidays (ie. Day after Thanksgiving, Christmas Eve, etc.) and ports around major US holidays could be slightly delayed due to that. We will update you throughout your porting process as to those potential delays* ​ ## The Most Common Causes of Porting Exceptions and Delays @@ -132,5 +133,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130631-how-to-configure-a-thirdlane-pbx.md b/support-docs/en--articles--1130631-how-to-configure-a-thirdlane-pbx.md index 995629f0..91cf7bcb 100644 --- a/support-docs/en--articles--1130631-how-to-configure-a-thirdlane-pbx.md +++ b/support-docs/en--articles--1130631-how-to-configure-a-thirdlane-pbx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130631-how-to-configure-a-thirdlane-pbx +title: "How to configure a Thirdlane PBX" +description: "In this article we will walk you through how to configure a Thirdlane PBX IP trunk at Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1e45d5bfb349bef08924720fc68cbcadb76be27962fea1085f8b3cf2864d521c --- -How to configure a Thirdlane PBX | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to configure a Thirdlane PBX -In this article we will walk you through how to configure a Thirdlane PBX IP trunk at Telnyx. +In this article we will walk you through how to configure a Thirdlane PBX IP trunk at Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_76ca35de8c) @@ -32,7 +33,7 @@ Additional documentation: --- -# Instructions for Configuring a Thirdlane PBX +## Instructions for Configuring a Thirdlane PBX In this activity you will: @@ -125,7 +126,7 @@ Before we start adding numbers that will be used to make/receive calls, we're go 1. **Number of digits to strip:** How many digits will be stripped from the front of a dialed number (for example, if you require users to press 9 to dial out, you'd strip 1 digit - the 9 - from the number before placing the call) 2. **String to prepend:** The string that will be prepended from the dialed number. This can also be specified in your outbound routes. 3. **Dial command options:** Prepends specific options to **dial command options** string. - 4. **SIP Header:** Allows you to add up to 4 custom SIP headers. For example: + 4. **SIP Header:** Allows you to add up to 4 custom SIP headers. For example: ​ ``` @@ -188,7 +189,7 @@ In this section, you'll specify the inbound route that a caller will take when t ![Selecting time based routes group for inbound routes. ](_images/3d503099f668b00b.png) -At this point, inbound calling to your DID is now ready to go! Simply ensure you register your client to your PBX with the extensions username and password. The domain will be the public IP of your PBX server. +At this point, inbound calling to your DID is now ready to go! Simply ensure you register your client to your PBX with the extensions username and password. The domain will be the public IP of your PBX server. ​ [Back to top](#h_76ca35de8c) @@ -315,5 +316,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130632-configuring-a-vicidial-ip-trunk-with-telnyx.md b/support-docs/en--articles--1130632-configuring-a-vicidial-ip-trunk-with-telnyx.md index 9d694bea..1658d862 100644 --- a/support-docs/en--articles--1130632-configuring-a-vicidial-ip-trunk-with-telnyx.md +++ b/support-docs/en--articles--1130632-configuring-a-vicidial-ip-trunk-with-telnyx.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130632-configuring-a-vicidial-ip-trunk-with-telnyx +title: "Configuring a Vicidial IP trunk with Telnyx" +description: "In this article we will walk you through how configuring a Vicidial IP trunk at Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 571e092cc671b0ddd605cc1281e26d891dbd85c0d6033cefa49898d53fad873d --- -Configuring a Vicidial IP trunk with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring a Vicidial IP trunk with Telnyx -In this article we will walk you through how configuring a Vicidial IP trunk at Telnyx. +In this article we will walk you through how configuring a Vicidial IP trunk at Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents [Jump to Instructions](#h_dfe3471e39) @@ -31,7 +32,7 @@ Additional documentation: --- -# Instructions for configuring a Vicidial IP trunk +## Instructions for configuring a Vicidial IP trunk In this document you will @@ -107,11 +108,11 @@ Coming soon! Check back frequently as we update our documentation. 13. **Context:** *default* 14. **Protocol:** *SIP* 15. **Global String:** *Telnyx=SIP/telnyx* - 16. **Dial Plan:** - ​*exten => \_91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call\_log) - exten => \_91NXXNXXXXXX,2,Dial(${Telnyx}/${EXTEN:1},60,tTor) - exten => \_91NXXNXXXXXX,3,Hangup* - ​ + 16. **Dial Plan:** + ​*exten => \_91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call\_log) + exten => \_91NXXNXXXXXX,2,Dial(${Telnyx}/${EXTEN:1},60,tTor) + exten => \_91NXXNXXXXXX,3,Hangup* + ​ In this case, 9 is the prefix that will be dialed to send calls to Telnyx's trunk. Depending on your phone configuration, you may also wish to configure an outbound caller ID to be in accordance with our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy). You can do this on a per-user or per-campaign basis. @@ -156,5 +157,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130633-checking-a-port-request-status.md b/support-docs/en--articles--1130633-checking-a-port-request-status.md index 9583caf1..35aaaa11 100644 --- a/support-docs/en--articles--1130633-checking-a-port-request-status.md +++ b/support-docs/en--articles--1130633-checking-a-port-request-status.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130633-checking-a-port-request-status +title: "Checking a Port Request Status" +description: "Here we will explain how you can check the status of a port request in our mission control portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2e5c6285391f0ae0bd7a77b0f58d5473b0d7b37196f116b94084c77ae6f5d71f --- -Checking a Port Request Status | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Checking a Port Request Status -Here we will explain how you can check the status of a port request in our mission control portal. +Here we will explain how you can check the status of a port request in our mission control portal. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# How do I check the status of my port request? +## How do I check the status of my port request? | | | --- | @@ -49,5 +50,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130634-port-numbers-to-telnyx.md b/support-docs/en--articles--1130634-port-numbers-to-telnyx.md index f25ec0f7..df6b5d37 100644 --- a/support-docs/en--articles--1130634-port-numbers-to-telnyx.md +++ b/support-docs/en--articles--1130634-port-numbers-to-telnyx.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/1130634-port-numbers-to-telnyx +title: "Port numbers to Telnyx" +description: "Port your numbers to Telnyx with comprehensive guides and support, for a smooth transition to superior… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 05272672fd3a869894c57e52e526163cc1d70059dfd4476445e06869c897ebe4 --- -Port numbers to Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port numbers to Telnyx -Port your numbers to Telnyx with comprehensive guides and support, for a smooth transition to superior telecommunication services. +Port your numbers to Telnyx with comprehensive guides and support, for a smooth transition to superior… See Telnyx guidance and requirements. -Written by Telnyx Sales -March 6, 2025 -Table of contents The Telnyx Mission Control platform allows you to submit ports directly from the online portal and view the status of any existing port requests in real time. Alternatively, you can port numbers through the [Mission Control API](https://support.telnyx.com/en/articles/1130736-mission-control-api-porting), which can be useful for those who wish to write programs that automate usage of Telnyx features. -# Step-by-Step Guide to Porting +## Step-by-Step Guide to Porting To get started, check out this video walkthrough or follow the steps below @@ -97,5 +98,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130635-can-i-port-out-my-telnyx-number.md b/support-docs/en--articles--1130635-can-i-port-out-my-telnyx-number.md index dde1c27a..f0023090 100644 --- a/support-docs/en--articles--1130635-can-i-port-out-my-telnyx-number.md +++ b/support-docs/en--articles--1130635-can-i-port-out-my-telnyx-number.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130635-can-i-port-out-my-telnyx-number +title: "Can I port out my Telnyx number?" +description: "In this article we will explain how you can port out your Telnyx number. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: cc008d87e7ed790c82632a18b886b72a756e40ff8f3711920edfa2e5e67c8149 --- -Can I port out my Telnyx number? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Can I port out my Telnyx number? -In this article we will explain how you can port out your Telnyx number. +In this article we will explain how you can port out your Telnyx number. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Can I port out my Telnyx number? +## Can I port out my Telnyx number? At Telnyx, we understand that things change for a number of reasons, and we will always accommodate your business’s needs.  If you decide to port out from Telnyx, you need to submit a request with the winning carrier, and the winning carrier needs to contact our porting team through email [lnp@telnyx.com](mailto:lnp@telnyx.com) to process this request. @@ -31,5 +32,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130636-configuring-an-ip-trunk-for-osdial.md b/support-docs/en--articles--1130636-configuring-an-ip-trunk-for-osdial.md index deb2b1a8..96237688 100644 --- a/support-docs/en--articles--1130636-configuring-an-ip-trunk-for-osdial.md +++ b/support-docs/en--articles--1130636-configuring-an-ip-trunk-for-osdial.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130636-configuring-an-ip-trunk-for-osdial +title: "Configuring an IP Trunk for OSDial" +description: "Learn how to set up a connection between you OS dial server and the Telnyx Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4eba49622dc7c5bc757cc0e0abab70610355d57f5f368ca976afaf1a884c63d2 --- -Configuring an IP Trunk for OSDial | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring an IP Trunk for OSDial -Learn how to set up a connection between you OS dial server and the Telnyx Mission Control Portal. +Learn how to set up a connection between you OS dial server and the Telnyx Mission Control Portal. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_b5c49b03de) @@ -33,7 +34,7 @@ Additional documentation: --- -# Instructions for configuring an IP trunk between OSDial and Telnyx +## Instructions for configuring an IP trunk between OSDial and Telnyx In this activity you will: @@ -73,13 +74,13 @@ In this section, we will create a [SIP trunk](https://telnyx.com/products/sip-tr 13. **Context:** *default* 14. **Protocol:** *SIP* 15. **Global String:** *Telnyx=SIP/telnyx* - 16. **Dial Plan:** *exten => \_9NXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call\_log) - exten => \_9NXXXXXXXXXX,2,Dial(${Telnyx}/${EXTEN:1},60,tTor) - exten => \_9NXXXXXXXXXX,3,Hangup* - ​ + 16. **Dial Plan:** *exten => \_9NXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call\_log) + exten => \_9NXXXXXXXXXX,2,Dial(${Telnyx}/${EXTEN:1},60,tTor) + exten => \_9NXXXXXXXXXX,3,Hangup* + ​ In this case, 9 is the prefix that will be dialed to send calls to Telnyx's trunk. -That's it! You're now ready to start making calls with OSDial using Telnyx as your service provider. +That's it! You're now ready to start making calls with OSDial using Telnyx as your service provider. ​ [Back to Top](#h_977c764a75) @@ -106,5 +107,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130637-what-is-telnyx.md b/support-docs/en--articles--1130637-what-is-telnyx.md index edb76e7a..f08589bc 100644 --- a/support-docs/en--articles--1130637-what-is-telnyx.md +++ b/support-docs/en--articles--1130637-what-is-telnyx.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130637-what-is-telnyx +title: "What is Telnyx?" +description: "Wondering exactly what Telnyx is? See Telnyx guidance and requirements Learn more about What is Telnyx? with Telnyx." scraped: 2026-07-08 content_hash: cdc83ffce9f72e3ce27b1bdca05311fdaa7cfa790f0884658d808990846e084b --- -What is Telnyx? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is Telnyx? -Wondering exactly what Telnyx is? Here we will give you a brief overview so you can determine if we are the right solution for you. +Wondering exactly what Telnyx is? See Telnyx guidance and requirements Learn more about What is Telnyx? with Telnyx. -Written by Telnyx Sales -September 4, 2024 -Table of contents ## **What is Telnyx?** @@ -145,5 +146,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130638-does-telnyx-provide-any-hardware.md b/support-docs/en--articles--1130638-does-telnyx-provide-any-hardware.md index ed998789..142352db 100644 --- a/support-docs/en--articles--1130638-does-telnyx-provide-any-hardware.md +++ b/support-docs/en--articles--1130638-does-telnyx-provide-any-hardware.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130638-does-telnyx-provide-any-hardware +title: "Does Telnyx provide any hardware?" +description: "Wondering if Telnyx provides hardware? See Telnyx guidance and requirements Learn more about Does Telnyx provide any hardware? with Telnyx." scraped: 2026-07-08 content_hash: 4ad73c1311a0770bc59961a748908b3816cf6d550ef9556de1989ab3660a099f --- -Does Telnyx provide any hardware? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Does Telnyx provide any hardware? -Wondering if Telnyx provides hardware? Here we will answer that question and what hardware Telnyx is compatible with. +Wondering if Telnyx provides hardware? See Telnyx guidance and requirements Learn more about Does Telnyx provide any hardware? with Telnyx. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# What Hardware does Telnyx provide? +## What Hardware does Telnyx provide? Telnyx is a cloud-based platform and we do not provide any hardware; however, we are compatible with almost any SIP-enabled device or platform. @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130639-what-is-your-refund-policy.md b/support-docs/en--articles--1130639-what-is-your-refund-policy.md index 3e24e590..b1c3f6b0 100644 --- a/support-docs/en--articles--1130639-what-is-your-refund-policy.md +++ b/support-docs/en--articles--1130639-what-is-your-refund-policy.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130639-what-is-your-refund-policy +title: "What is your refund policy?" +description: "Here we explain our refund policy and how to request one if necessary. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0a40baec5893c6c087b4c0032b4dc1fe145dc3a7032ee6263809d2ef0115705c --- -What is your refund policy? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is your refund policy? -Here we explain our refund policy and how to request one if necessary. +Here we explain our refund policy and how to request one if necessary. See Telnyx guidance and requirements. -Written by Telnyx Sales -July 17, 2024 -Table of contents -# Telnyx's Refund Policy +## Telnyx's Refund Policy Telnyx does not offer refunds for payments made using Bitcoin (BTC). Additionally, Telnyx is unable to refund payments that are 180 or more days old, regardless of the payment method used. @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130641-telnyx-recommended-hardware-configurations.md b/support-docs/en--articles--1130641-telnyx-recommended-hardware-configurations.md index 4a68517d..75514f5c 100644 --- a/support-docs/en--articles--1130641-telnyx-recommended-hardware-configurations.md +++ b/support-docs/en--articles--1130641-telnyx-recommended-hardware-configurations.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130641-telnyx-recommended-hardware-configurations +title: "Telnyx Recommended Hardware Configurations" +description: "Here we will explain what hardware configurations we recommend at Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 17a2fab08a540ce5a4e74da2bf6de15a362375aeaefcaa2aa7e6ade3487568c1 --- -Telnyx Recommended Hardware Configurations | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Recommended Hardware Configurations -Here we will explain what hardware configurations we recommend at Telnyx. +Here we will explain what hardware configurations we recommend at Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Telnyx Recommended Hardware Configurations +## Telnyx Recommended Hardware Configurations As long as your hardware is SIP compatible and uses the following [audio codecs](https://telnyx.com/resources/codecs-affect-voip-sound-quality): G729, G711, or Opus, it will work perfectly. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130643-is-there-a-cancellation-fee.md b/support-docs/en--articles--1130643-is-there-a-cancellation-fee.md index fdb54122..fcfbb4b8 100644 --- a/support-docs/en--articles--1130643-is-there-a-cancellation-fee.md +++ b/support-docs/en--articles--1130643-is-there-a-cancellation-fee.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130643-is-there-a-cancellation-fee +title: "Is there a cancellation fee?" +description: "Here we will explain cancellation fees at Telnyx (hint, there are none). See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0abc51e7623579310b6223f9ab56364f9b2b41adfc551cef57fd77d03b71a282 --- -Is there a cancellation fee? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Is there a cancellation fee? -Here we will explain cancellation fees at Telnyx (hint, there are none). +Here we will explain cancellation fees at Telnyx (hint, there are none). See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Is there a cancellation fee? +## Is there a cancellation fee? No contract, no fee. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130644-do-i-have-to-sign-a-contract.md b/support-docs/en--articles--1130644-do-i-have-to-sign-a-contract.md index de753457..61ccf270 100644 --- a/support-docs/en--articles--1130644-do-i-have-to-sign-a-contract.md +++ b/support-docs/en--articles--1130644-do-i-have-to-sign-a-contract.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130644-do-i-have-to-sign-a-contract +title: "Do I have to sign a contract?" +description: "Here you will find an answer to a frequently asked question about contracts and accounts at Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 11f14320d9662be02e7d8094254618a2b7a3f8842a0714607fa51661edf6001d --- -Do I have to sign a contract? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Do I have to sign a contract? -Here you will find an answer to a frequently asked question about contracts and accounts at Telnyx. +Here you will find an answer to a frequently asked question about contracts and accounts at Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Sales -September 18, 2025 -Table of contents -# Is a contract required to utilize Telnyx? +## Is a contract required to utilize Telnyx? Nope! Telnyx is your next generation phone company. You can open an account for free whenever and for however long you want. @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130645-configuring-bria-solo-a-k-a-x-lite.md b/support-docs/en--articles--1130645-configuring-bria-solo-a-k-a-x-lite.md index a71d5c90..ca995047 100644 --- a/support-docs/en--articles--1130645-configuring-bria-solo-a-k-a-x-lite.md +++ b/support-docs/en--articles--1130645-configuring-bria-solo-a-k-a-x-lite.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130645-configuring-bria-solo-a-k-a-x-lite +title: "Configuring Bria Solo (a.k.a X-Lite)" +description: "Learn how to configure Bria Solo/X-Lite to work with your Telnyx Mission Control… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fa6daeb0e29e4a03f5e666132b4b136793898faeec6d2b456d6dfab8f5c4b7b2 --- -Configuring Bria Solo (a.k.a X-Lite) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring Bria Solo (a.k.a X-Lite) -Learn how to configure Bria Solo/X-Lite to work with your Telnyx Mission Control Panel +Learn how to configure Bria Solo/X-Lite to work with your Telnyx Mission Control… See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents [Jump to Instructions](#h_47881453c0) @@ -33,7 +34,7 @@ For Bria Solo documentation, see: --- -# Instructions for Configuring Bria Solo with Telnyx +## Instructions for Configuring Bria Solo with Telnyx In this activity you will: @@ -108,5 +109,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130646-where-is-telnyx-located.md b/support-docs/en--articles--1130646-where-is-telnyx-located.md index f0ea5352..ff628d9e 100644 --- a/support-docs/en--articles--1130646-where-is-telnyx-located.md +++ b/support-docs/en--articles--1130646-where-is-telnyx-located.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/1130646-where-is-telnyx-located +title: "Where is Telnyx located?" +description: "Telnyx has offices in multiple locations worldwide. See Telnyx guidance and requirements Learn more about Where is Telnyx located? with Telnyx." scraped: 2026-07-08 content_hash: 9e3630b3b822974a1f73da3dfab92a7d5ea8334babe7c250b2ca07aafb07f5fd --- -Where is Telnyx located? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Where is Telnyx located? -Telnyx has offices in multiple locations worldwide. +Telnyx has offices in multiple locations worldwide. See Telnyx guidance and requirements Learn more about Where is Telnyx located? with Telnyx. -Written by Telnyx Sales -January 29, 2025 -Table of contents -# Where is Telnyx located? +## Where is Telnyx located? Telnyx was founded in 2009 and is based in Austin, Texas with offices in Denver, Dublin, and Amsterdam. Our address is: -600 Congress Avenue -14th Floor +600 Congress Avenue +14th Floor Austin, TX 78701 ## Are there remote employees at Telnyx? @@ -35,5 +36,3 @@ Yes, we have a ton of excellent employees working all over the globe! Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130647-register-e911-addresses.md b/support-docs/en--articles--1130647-register-e911-addresses.md index d00ef013..d395d98e 100644 --- a/support-docs/en--articles--1130647-register-e911-addresses.md +++ b/support-docs/en--articles--1130647-register-e911-addresses.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130647-register-e911-addresses +title: "Register E911 addresses" +description: "Learn how to register E911 addresses in the Account section of Telnyx Mission Control. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7a3b3a4aeac2026ed2550f1bfe4c3f727f4b6ece07f4b48a8cc62f2b5c0582a2 --- -Register E911 addresses | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Register E911 addresses -Learn how to register E911 addresses in the Account section of Telnyx Mission Control. +Learn how to register E911 addresses in the Account section of Telnyx Mission Control. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 1, 2025 -Table of contents -# Steps for registering E911 addresses for emergency calling +## Steps for registering E911 addresses for emergency calling ![](_images/a4f1b966308bfc66.png) @@ -52,5 +53,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130648-configuring-a-freepbx-v13-credentials-trunk.md b/support-docs/en--articles--1130648-configuring-a-freepbx-v13-credentials-trunk.md index b1c41206..86ac1fad 100644 --- a/support-docs/en--articles--1130648-configuring-a-freepbx-v13-credentials-trunk.md +++ b/support-docs/en--articles--1130648-configuring-a-freepbx-v13-credentials-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130648-configuring-a-freepbx-v13-credentials-trunk +title: "Configuring a FreePBX V13 Credentials Trunk" +description: "In this article we will explain how to configure a FreePBX V13 Credentials trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f77bfd1e316e5148dc2fbc85c8201b0393d964c1b99964c54790f38dc771b1b0 --- -Configuring a FreePBX V13 Credentials Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring a FreePBX V13 Credentials Trunk -In this article we will explain how to configure a FreePBX V13 Credentials trunk with Telnyx. +In this article we will explain how to configure a FreePBX V13 Credentials trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_17c13cc9ea) @@ -35,7 +36,7 @@ Additional documentation and resources: --- -# Instructions to Configure a FreePBX ChanSIP V13 +## Instructions to Configure a FreePBX ChanSIP V13 | | | --- | @@ -110,7 +111,7 @@ Once you've loaded the FreePBX ISO onto your server or virtual machine, you'll h ## 2. Configure your SIP trunk -In this section, you'll set up and configure your [SIP trunk](https://telnyx.com/products/sip-trunks) and connect Telnyx to FreePBX. +In this section, you'll set up and configure your [SIP trunk](https://telnyx.com/products/sip-trunks) and connect Telnyx to FreePBX. ​ ### **Tab: General SIP Settings** @@ -120,11 +121,11 @@ In this section, you'll set up and configure your [SIP trunk](https://telnyx.com 3. Once you've completed this, click **Submit** and then **Apply Config.** ![General SIP settings interface 1. ](_images/55db9cb34da2bcff.png) -4. Now go to **Applications -> Extensions > Add Extension > Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. - ​ - ​***Note that*** *if you do not set an Outbound CID for your Extension, you must enable this on your trunk. See the [Pre-requisites](#h_534d80f29a) section.* - ​ - ​***Note:*** *This device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* +4. Now go to **Applications -> Extensions > Add Extension > Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. + ​ + ​***Note that*** *if you do not set an Outbound CID for your Extension, you must enable this on your trunk. See the [Pre-requisites](#h_534d80f29a) section.* + ​ + ​***Note:*** *This device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* ​ 5. Click **Submit** and **Apply Config.** @@ -137,7 +138,7 @@ In this section, you'll set up and configure your [SIP trunk](https://telnyx.com ![General SIP settings interface 3.](_images/6c893f0c13e5cc55.png) - ​***Note:*** *Enter a Trunk name, your Outbound CID and the maximum channels you'd like for this trunk. If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* + ​***Note:*** *Enter a Trunk name, your Outbound CID and the maximum channels you'd like for this trunk. If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* ​ ### **Tab: Dialed Number Manipulation Rules** @@ -230,13 +231,13 @@ Navigate to **Connectivity -> Outbound Routes.** 5. **Trunk Sequence for Matched Routes :** Select the trunk you just created in [section 2](#h_fcc442afae). ![Outbound routes configuration tab 1.](_images/03a0db6e3b8b108c.png) -2. Now select the **Dial Patterns** tab to the right of the **Route Settings** tab and enter dial patterns exactly as you see in the following image. This pattern allows you to dial 10 Digits (U.S. Calling), 11 Digits (North American Calling). - ​ +2. Now select the **Dial Patterns** tab to the right of the **Route Settings** tab and enter dial patterns exactly as you see in the following image. This pattern allows you to dial 10 Digits (U.S. Calling), 11 Digits (North American Calling). + ​ ​*If you need dial patterns for a region outside North America, please contact Telnyx support.* ![Inbound routes configuration tab. ](_images/b1b53778bd839984.png) - ***Note*** *that our current documentation portal shrinks screenshots, making some detail difficult to see. Right-click on the image above and select "Open image in new tab" from the context menu. This will open the image in a new tab and display it at its full size and resolution.* + ***Note*** *that our current documentation portal shrinks screenshots, making some detail difficult to see. Right-click on the image above and select "Open image in new tab" from the context menu. This will open the image in a new tab and display it at its full size and resolution.* ​ 3. Click **Submit**, then **Apply Config**. @@ -244,14 +245,14 @@ Navigate to **Connectivity -> Outbound Routes.** ## 4. Configure inbound routes -When a call comes in from the outside, it'll need to be directed from sip.telnyx.com to the phone extension you ultimately want it to go, such as a user extension or an IVR extension. +When a call comes in from the outside, it'll need to be directed from sip.telnyx.com to the phone extension you ultimately want it to go, such as a user extension or an IVR extension. ​ In this section, we'll configure our own inbound routes. 1. Make your way to **Connectivity -> Inbound Routes** and open the **General** tab. -2. The following image demonstrates an inbound route that will send *ANY* call to a certain extension. - ​ +2. The following image demonstrates an inbound route that will send *ANY* call to a certain extension. + ​ To direct a specific number to a specific extension you would create a route and set the "[DID Number](https://telnyx.com/resources/sip-did)" field to your 11 digit DID with sip.telnyx.com (for instance : [12172031700](http://#)). ![Inbound routes configuration tab. ](_images/1a1b59fcbfca0746.png) @@ -286,5 +287,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130649-configuring-a-goautodial-pbx-ip-trunk.md b/support-docs/en--articles--1130649-configuring-a-goautodial-pbx-ip-trunk.md index 4b15eac6..dbac15fc 100644 --- a/support-docs/en--articles--1130649-configuring-a-goautodial-pbx-ip-trunk.md +++ b/support-docs/en--articles--1130649-configuring-a-goautodial-pbx-ip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130649-configuring-a-goautodial-pbx-ip-trunk +title: "Configuring a GOautodial PBX IP Trunk" +description: "Learn how to configure a GOautodial V4 PBX IP trunk and upload leads so you can get your agents on the phone quickly. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 278e33a1618ff56bdfaf9c00e36bf9bf1e3ecaf32b29216323704a6fe53c39be --- -Configuring a GOautodial PBX IP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring a GOautodial PBX IP Trunk -Learn how to configure a GOautodial V4 PBX IP trunk and upload leads so you can get your agents on the phone quickly. +Learn how to configure a GOautodial V4 PBX IP trunk and upload leads so you can get your agents on the phone quickly. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_c2acc2872a) @@ -42,7 +43,7 @@ Additional documentation: --- -# Instructions for Configuring GOautodial +## Instructions for Configuring GOautodial In this activity you will: @@ -116,24 +117,24 @@ In this section, we use the advanced configuration option to add a dial plan. 1. **Account Entry:** ``` - Account Entry: [telnyx] - disallow=all - allow=ulaw - allow=alaw - type=friend - dtmfmode=rtc2833 - qualify=yes - nat=yes - host=sip.telnyx.com + Account Entry: [telnyx] + disallow=all + allow=ulaw + allow=alaw + type=friend + dtmfmode=rtc2833 + qualify=yes + nat=yes + host=sip.telnyx.com insecure=invite ``` 2. **Dialplan Entry:** ``` - exten => _X.,1,AGI(agi://127.0.0.1:4577/call_log) - exten => _NXXNXXXXXX.,1,Dial(SIP/${EXTEN}@telnyx) - exten => _1NXXNXXXXXX.,1,Dial(SIP/${EXTEN}@telnyx) - exten => _6468688074,1,Dial(SIP/8001@default) + exten => _X.,1,AGI(agi://127.0.0.1:4577/call_log) + exten => _NXXNXXXXXX.,1,Dial(SIP/${EXTEN}@telnyx) + exten => _1NXXNXXXXXX.,1,Dial(SIP/${EXTEN}@telnyx) + exten => _6468688074,1,Dial(SIP/8001@default) exten => _16468688074,1,Dial(SIP/8001@default) ``` @@ -164,7 +165,7 @@ Today, manual cold calling is considered inefficient. Your call center's success 3. **Carrier to use for this Campaign:** *Telnyx*. If this option isn't available, revisit section 1 to ensure that you have added Telnyx as a carrier. ![An administrator portal to set up an outbound campaign 3. ](_images/90f8e9ae76b97002.png) -4. Click **Update** once done. +4. Click **Update** once done. ​ [Back to Top](#h_c2acc2872a) @@ -254,5 +255,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130654-configuring-an-elastix-4-pbx-trunk.md b/support-docs/en--articles--1130654-configuring-an-elastix-4-pbx-trunk.md index 23290415..94f6914d 100644 --- a/support-docs/en--articles--1130654-configuring-an-elastix-4-pbx-trunk.md +++ b/support-docs/en--articles--1130654-configuring-an-elastix-4-pbx-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130654-configuring-an-elastix-4-pbx-trunk +title: "Configuring an Elastix 4 PBX Trunk" +description: "In this article we will explain how to configure an Elastix 4 PBX Credentials Trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: aee6cdea1bf2c50072c19d3f87de3e4e2b173d8aa230b24fa615c5c57cf18a1e --- -Configuring an Elastix 4 PBX Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring an Elastix 4 PBX Trunk -In this article we will explain how to configure an Elastix 4 PBX Credentials Trunk with Telnyx. +In this article we will explain how to configure an Elastix 4 PBX Credentials Trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -October 18, 2023 -Table of contents [Jump to Instructions](#h_4c1a32624c) @@ -32,7 +33,7 @@ Additional documentation: --- -# Instructions for Configuring Elastix +## Instructions for Configuring Elastix In this activity you will: @@ -125,8 +126,8 @@ In this section, you'll configure your Elastix 4 PBX to work with Telnyx. You ca ![Page for adding SIP extension. ](_images/557893c8891e5a14.png) 6. Click **Submit**, then **Apply Config**. 7. From the left-hand navigation, stay on **PBX > PBX Configurations** and click on **Trunks**. -8. Add the following settings to you trunk details: - ​ +8. Add the following settings to you trunk details: + ​ ​**Outgoing SIP Settings for the trunk:** 1. **Username:** Your Telnyx account username @@ -152,9 +153,9 @@ In this section, you'll configure your Elastix 4 PBX to work with Telnyx. You ca 10. **DTMFmode:** *RFC 2833* 11. **NAT:** *force\_rport,comedia* 12. **Registration string:** your\_username:your\_password@*sip.telnyx.com* - 13. **Dialed number manipulation rules:** prepend:*1*; match pattern: *NXXNXXXXXX* - prepend: blank; match pattern: *1NXXNXXXXXX* - ​ + 13. **Dialed number manipulation rules:** prepend:*1*; match pattern: *NXXNXXXXXX* + prepend: blank; match pattern: *1NXXNXXXXXX* + ​ ​***Note:*** *The above dial patterns are for dialing 10 and 11 digit destinations, your own dial patterns may differ.* ![Inbound sip settings page for the trunk.](_images/336a3c5e11866825.png) @@ -220,5 +221,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130655-can-i-resell-your-services.md b/support-docs/en--articles--1130655-can-i-resell-your-services.md index 89d5d2e3..77808deb 100644 --- a/support-docs/en--articles--1130655-can-i-resell-your-services.md +++ b/support-docs/en--articles--1130655-can-i-resell-your-services.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130655-can-i-resell-your-services +title: "Can I resell your services?" +description: "Are you a reseller considering Telnyx? See Telnyx guidance and requirements Learn more about Can I resell your services? with Telnyx." scraped: 2026-07-08 content_hash: 7faa948b67e34aaa08b9dba069be966275392cf1aed6916a1484e1c52b5e389b --- -Can I resell your services? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Can I resell your services? -Are you a reseller considering Telnyx? Find out how you can take advantage of Telnyx's services. +Are you a reseller considering Telnyx? See Telnyx guidance and requirements Learn more about Can I resell your services? with Telnyx. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Can I resell your services? +## Can I resell your services? Absolutely! The [Telnyx Mission Control](https://portal.telnyx.com) platform was designed to support multi-tenant environments and enable users to easily segregate traffic, implement tagging for organization and pull reports all in real-time. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130656-set-up-inbound-caller-id-name-incoming.md b/support-docs/en--articles--1130656-set-up-inbound-caller-id-name-incoming.md index 3426c94e..b6a1615f 100644 --- a/support-docs/en--articles--1130656-set-up-inbound-caller-id-name-incoming.md +++ b/support-docs/en--articles--1130656-set-up-inbound-caller-id-name-incoming.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/1130656-set-up-inbound-caller-id-name-incoming +title: "Set up Inbound Caller ID Name (incoming)" +description: "In this article we will walk you through setting up caller ID name for your numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 61889c4339ec1480a418bb5e53440b9182333548c6717704861f3cf35f181bb5 --- -Set up Inbound Caller ID Name (incoming) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Set up Inbound Caller ID Name (incoming) -In this article we will walk you through setting up caller ID name for your numbers. +In this article we will walk you through setting up caller ID name for your numbers. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 26, 2026 -Table of contents -This feature is located on the Real-Time Communications column in your [numbers section](https://portal.telnyx.com/#/app/numbers/my-numbers) of your Mission Control Portal account. -​ -Enabling this feature on your DID will allow for Telnyx to DIP the CNAM databases, to determine if there is a name associated with the callers number on your inbound calls. If there is, we'll pass this along in our SIP INVITES to your connection. +This feature is located on the Real-Time Communications column in your [numbers section](https://portal.telnyx.com/#/app/numbers/my-numbers) of your Mission Control Portal account. +​ +Enabling this feature on your DID will allow for Telnyx to DIP the CNAM databases, to determine if there is a name associated with the callers number on your inbound calls. If there is, we'll pass this along in our SIP INVITES to your connection. ​ -# **Guide to Configuring Inbound Caller ID Name** +## **Guide to Configuring Inbound Caller ID Name** 1. On the number you want to enable inbound CNAM, click on the business card icon. @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130657-call-forwarding.md b/support-docs/en--articles--1130657-call-forwarding.md index 6b516968..d71ee62a 100644 --- a/support-docs/en--articles--1130657-call-forwarding.md +++ b/support-docs/en--articles--1130657-call-forwarding.md @@ -1,41 +1,42 @@ --- source_url: https://support.telnyx.com/en/articles/1130657-call-forwarding +title: "Call Forwarding" +description: "In this article we will walk you through enabling call forwarding on your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ec5b11f0f3ec895e0563056e47228f1b8b42a3158b1db66b52b2788762659e4b --- -Call Forwarding | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Call Forwarding -In this article we will walk you through enabling call forwarding on your Telnyx account. +In this article we will walk you through enabling call forwarding on your Telnyx account. See Telnyx guidance and requirements. -Written by Telnyx Sales -April 10, 2026 -Table of contents -# How to Enable Call Forwarding +## How to Enable Call Forwarding Call Forwarding is a setting on your [numbers](https://portal.telnyx.com/#/app/numbers/my-numbers), which when activated can allow you to always call forward to a particular number you want to set or only forward on cases where there are failures establishing a call to the SIP Connection associated to the number. -1. On the number you want to have call forwarding enabled, click on the handset icon under the services column. +1. On the number you want to have call forwarding enabled, click on the handset icon under the services column. ​ ![](_images/91b5a8126cf8d4ab.png) You will be brought to the "voice" sub tab and you can scroll down to the forwarding section. -2. Toggle on the forwarding setting which will turn to green. Then Input the desired number to which the call should be forwarded. +2. Toggle on the forwarding setting which will turn to green. Then Input the desired number to which the call should be forwarded. ​ ![](_images/e4d74a38864a31cd.png) -3. Choose the mode you want forwarding enabled, be it **Always** or **On-Failure**. -​ +3. Choose the mode you want forwarding enabled, be it **Always** or **On-Failure**. +​ If you set the forwarding to **"On-Failure":** This failover is automatically triggered under a few specific conditions: * **Unregistered PBX or Endpoint:** This is the most common trigger. If your PBX, SIP server, or softphone loses its connection to our network, whether due to a localized internet outage, a power failure, or a misconfiguration, our system will recognize the endpoint as "offline" and immediately forward the call to your backup destination. @@ -43,7 +44,7 @@ If you set the forwarding to **"On-Failure":** This failover is automatically tr * **Manually Declined Calls:** Similar to DND, if an end-user actively hits the "decline" or "reject" button on their softphone/ handset/ PBX when a call comes in, the endpoint signals a failure to connect, prompting the network to seamlessly push the call to the failover number. * **Important Note on Unanswered Calls:** If a call successfully connects to your PBX or softphone and simply rings without anyone picking up, this is *not* considered a failure. Because the network successfully delivered the call to the active endpoint, "On-Failure" forwarding will not be triggered if the call just rings out. -If you set the forwarding to **"Always":** This setting bypasses your primary SIP connection entirely. All incoming calls will be immediately and unconditionally Forwarded directly to your designated forwarding number, regardless of whether your PBX is currently online, registered, or active. +If you set the forwarding to **"Always":** This setting bypasses your primary SIP connection entirely. All incoming calls will be immediately and unconditionally Forwarded directly to your designated forwarding number, regardless of whether your PBX is currently online, registered, or active. ​ 4. Click save changes are the end of the page and accept the monthly recurring charge (MRC) for enabling this feature. That's it, forwarding will be enabled now and you'll see the icon light up on your my numbers page. If you hover over the icon it will tell you whether it's enabled or not. @@ -63,7 +64,7 @@ Go back into the voice settings of the number, simply toggle off the forwarding **Constraints due to Local Regulation** -In some countries, such as Venezuela, local regulations require that calls originating from outside the country but displaying a local Caller ID (CLI) be masked. +In some countries, such as Venezuela, local regulations require that calls originating from outside the country but displaying a local Caller ID (CLI) be masked. Due to this regulation, when Telnyx receives such calls, it may not be able to forward them. Telnyx is actively working on implementing a solution to address this scenario, which arises due to regulatory requirements that are beyond Telnyx's control. @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130658-how-do-i-know-if-a-rate-has-changed.md b/support-docs/en--articles--1130658-how-do-i-know-if-a-rate-has-changed.md index 06671486..d0b8fb6d 100644 --- a/support-docs/en--articles--1130658-how-do-i-know-if-a-rate-has-changed.md +++ b/support-docs/en--articles--1130658-how-do-i-know-if-a-rate-has-changed.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130658-how-do-i-know-if-a-rate-has-changed +title: "How do I know if a rate has changed?" +description: "We will explain how to stay on top of rate changes so you will never be caught off-guard. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 720cbe21559e29da2a8cf93453a6642875242c53e34f90e4690af65f3e9d4a01 --- -How do I know if a rate has changed? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How do I know if a rate has changed? -We will explain how to stay on top of rate changes so you will never be caught off-guard. +We will explain how to stay on top of rate changes so you will never be caught off-guard. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# How do I know if a rate has changed? +## How do I know if a rate has changed? Whenever a rate has changed with Telnyx, we will send you a brief rate update email. No need to worry, we’ll always keep you updated. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130659-billing-increments.md b/support-docs/en--articles--1130659-billing-increments.md index c9d67f56..9c7495f2 100644 --- a/support-docs/en--articles--1130659-billing-increments.md +++ b/support-docs/en--articles--1130659-billing-increments.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/1130659-billing-increments +title: "Billing increments" +description: "In this article we will explain billing increments and how they will affect your bill. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c2896c6da207aadf5175e57bbf09ed31b751e74b95e8995b98f0304092fdf85f --- -Billing increments | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Billing increments -In this article we will explain billing increments and how they will affect your bill. +In this article we will explain billing increments and how they will affect your bill. See Telnyx guidance and requirements. -Written by Telnyx Sales -September 13, 2023 -Table of contents -# What are Billing Increments? +## What are Billing Increments? A billing increment is how we calculate billing for each call of unique duration. Since we use 60/60 billing increments, if your call is 11 seconds long, you will be charged for 60 seconds. If your call is 96 seconds long, you'll be charged for 120 seconds (2 x 60 seconds). ## International Billing Increments -Our International calling is billed in 60-second increments in most cases but can vary for calls to locations. For a full breakdown of billing increments by country, you can download your international rates from within the [Mission Control Portal](https://portal.telnyx.com/#/app/pricing). -​ -​**Note:** +Our International calling is billed in 60-second increments in most cases but can vary for calls to locations. For a full breakdown of billing increments by country, you can download your international rates from within the [Mission Control Portal](https://portal.telnyx.com/#/app/pricing). +​ +​**Note:** We no longer offer 6 second billing increments. --- @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130660-configuring-grandstream-gxp16xx-with-telnyx.md b/support-docs/en--articles--1130660-configuring-grandstream-gxp16xx-with-telnyx.md index d457dece..def050e9 100644 --- a/support-docs/en--articles--1130660-configuring-grandstream-gxp16xx-with-telnyx.md +++ b/support-docs/en--articles--1130660-configuring-grandstream-gxp16xx-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130660-configuring-grandstream-gxp16xx-with-telnyx +title: "Configuring Grandstream GXP16XX with Telnyx" +description: "In this article we will explain how to configure Grandstream GXP1620/GXP1625 and GXP1630 with the Telnyx Mission… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 287d73ba33e32744a96952cb9f413b63fd0aa44e1e64fb3c3a231481654f44c3 --- -Configuring Grandstream GXP16XX with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring Grandstream GXP16XX with Telnyx -In this article we will explain how to configure Grandstream GXP1620/GXP1625 and GXP1630 with the Telnyx Mission Control portal. +In this article we will explain how to configure Grandstream GXP1620/GXP1625 and GXP1630 with the Telnyx Mission… See Telnyx guidance and requirements. C -Written by Customer Success -October 18, 2023 -Table of contents [Jump to Instructions](#h_b1174ea24e) @@ -35,7 +36,7 @@ Additional documentation: --- -# Instructions for configuring your Grandstream GXP 1625 +## Instructions for configuring your Grandstream GXP 1625 In this activity you will: @@ -73,7 +74,7 @@ All the configuration you'll need to do will take place on the web UI, which act 2. If connected successfully, the UCM6200 series login page. Out of the box, your device will have the following default credentials: 1. **Username**: *admin* - 2. **Password**: *admin* + 2. **Password**: *admin* ​*HOWEVER: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit.* ![Grandstream web UI interface. ](_images/75a844fca0f36384.png) @@ -165,5 +166,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130661-does-telnyx-offer-post-paid-service.md b/support-docs/en--articles--1130661-does-telnyx-offer-post-paid-service.md index 4077c3b1..1ecc0008 100644 --- a/support-docs/en--articles--1130661-does-telnyx-offer-post-paid-service.md +++ b/support-docs/en--articles--1130661-does-telnyx-offer-post-paid-service.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130661-does-telnyx-offer-post-paid-service +title: "Does Telnyx offer post-paid service?" +description: "Telnyx does not offer post-paid service at this time. See Telnyx guidance and requirements Learn more about Does Telnyx offer post-paid service? with Telnyx." scraped: 2026-07-08 content_hash: 066b37fbf2966c684feb0c5d5ba875c14d491c4a61a407b0b97b4f09ffbe66f3 --- -Does Telnyx offer post-paid service? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Does Telnyx offer post-paid service? -Telnyx does not offer post-paid service at this time. Get connected to support if you have any questions. +Telnyx does not offer post-paid service at this time. See Telnyx guidance and requirements Learn more about Does Telnyx offer post-paid service? with Telnyx. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Does Telnyx offer post-paid service? +## Does Telnyx offer post-paid service? At this time, Telnyx offers strictly pre-paid service. @@ -31,5 +32,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130664-countries-that-telnyx-offers-termination-in.md b/support-docs/en--articles--1130664-countries-that-telnyx-offers-termination-in.md index 5a9eeb1e..4bb855d4 100644 --- a/support-docs/en--articles--1130664-countries-that-telnyx-offers-termination-in.md +++ b/support-docs/en--articles--1130664-countries-that-telnyx-offers-termination-in.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130664-countries-that-telnyx-offers-termination-in +title: "Countries that Telnyx Offers Termination in" +description: "Telnyx offers termination in every country, here you will find how to access pricing for international termination. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fc029f71a9382687c73108d15b50ca55c8b8fae301d3ad578d93d8891fa9e847 --- -Countries that Telnyx Offers Termination in | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Countries that Telnyx Offers Termination in -Telnyx offers termination in every country, here you will find how to access pricing for international termination. +Telnyx offers termination in every country, here you will find how to access pricing for international termination. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 29, 2026 -Table of contents -# Does Telnyx offer termination in every country? +## Does Telnyx offer termination in every country? With Telnyx, you can call whomever, whenever, wherever they are. You can access our [international termination pricing](https://portal.telnyx.com/#/pricing/voice) through your portal account. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130665-configuring-your-cisco-spa112-122-ata.md b/support-docs/en--articles--1130665-configuring-your-cisco-spa112-122-ata.md index 0ef2956f..006c58a3 100644 --- a/support-docs/en--articles--1130665-configuring-your-cisco-spa112-122-ata.md +++ b/support-docs/en--articles--1130665-configuring-your-cisco-spa112-122-ata.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130665-configuring-your-cisco-spa112-122-ata +title: "Configuring your Cisco SPA112/122 ATA" +description: "In this guide you will learn to configure your Cisco SPA112 ATA with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fb48173b31bccd2d3994f800ed0a16f3cdeaec415b6e07c45d4d815ae70d354c --- -Configuring your Cisco SPA112/122 ATA | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring your Cisco SPA112/122 ATA -In this guide you will learn to configure your Cisco SPA112 ATA with Telnyx. +In this guide you will learn to configure your Cisco SPA112 ATA with Telnyx. See Telnyx guidance and requirements. -Written by David -June 19, 2024 -Table of contents [Jump to Instructions](#h_e427ce039a) @@ -34,7 +35,7 @@ Further documentation: --- -# Instructions for configuring Cisco SPA 112/122 to work with your Telnyx Mission Control Portal +## Instructions for configuring Cisco SPA 112/122 to work with your Telnyx Mission Control Portal In this walkthrough, you will: @@ -97,10 +98,10 @@ This section will help you connect your device to your network and navigate thro ![](_images/3a388326c3d104b4.png) - The Cisco SPA112 ATA, as well as other ATAs, require you to have inbound calls sent to the username configured on the device in the SIP settings. - ​ - The easy way to set this up is to have the phone number as the username of the trunk, however Telnyx doesn't support phone numbers as connection usernames. - ​ + The Cisco SPA112 ATA, as well as other ATAs, require you to have inbound calls sent to the username configured on the device in the SIP settings. + ​ + The easy way to set this up is to have the phone number as the username of the trunk, however Telnyx doesn't support phone numbers as connection usernames. + ​ Instead, we suggest you have inbound calls sent to the alphanumeric username of the connection instead of the number. This will send calls to your ATA through the username associated with your connection and completes your trunk configuration on the Telnyx side. 3. Click **Save**. @@ -118,7 +119,7 @@ This section will help you connect your device to your network and navigate thro 4. Click on the **Quick Setup** tab. Modify the settings as follows: * **Proxy:** sip.telnyx.com - * **Display Name:** your\_DID (i.e.: 12245181471) + * **Display Name:** your\_DID (i.e.: 12245181471) ​*Note that Some versions of the Cisco ATA software would send the Display Name in the registration, this is incorrect as our systems would think this is actually the username. If you are having issues registering with these settings remove the Display Name and leave it blank. You then need to configure a caller ID override on the outbound settings of your connection in the portal to make sure you send a valid Caller ID.* * **User ID:** your\_user\_name (ie. usernam12345) the same username from the connection on your portal. * **Password:** your\_password (ie. nameabcpass) the same password from the connection on your portal. @@ -139,8 +140,8 @@ This section will help you connect your device to your network and navigate thro 4. If your environment uses NAT, Find the **NAT Settings** section and set: 1. **NAT Mapping Enable**: yes - 2. **NAT Keep Alive Enable**: yes - ​ + 2. **NAT Keep Alive Enable**: yes + ​ ​*If your environment doesn't use NAT, keep these settings disabled.* 5. Find the **SIP Settings** section and set: @@ -242,5 +243,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130667-do-you-offer-service-to-call-centers.md b/support-docs/en--articles--1130667-do-you-offer-service-to-call-centers.md index 28c5c2c8..911d43ff 100644 --- a/support-docs/en--articles--1130667-do-you-offer-service-to-call-centers.md +++ b/support-docs/en--articles--1130667-do-you-offer-service-to-call-centers.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130667-do-you-offer-service-to-call-centers +title: "Do you offer service to call centers?" +description: "Do you manage or work for a call center and want to tap into Telnyx to improve your operations and enhance call… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0016c838cc5672fd63600d503123cde76cdc645a224bdce97c57727717281cf3 --- -Do you offer service to call centers? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Do you offer service to call centers? -Do you manage or work for a call center and want to tap into Telnyx to improve your operations and enhance call quality? We can help. +Do you manage or work for a call center and want to tap into Telnyx to improve your operations and enhance call… See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Do you offer service to call centers? +## Do you offer service to call centers? Of course! You are one of our ideal customer profiles. Contact us any time and we can help you get started. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130668-configuring-a-cisco-cme-credentials-trunk.md b/support-docs/en--articles--1130668-configuring-a-cisco-cme-credentials-trunk.md index 02366372..0c48b77d 100644 --- a/support-docs/en--articles--1130668-configuring-a-cisco-cme-credentials-trunk.md +++ b/support-docs/en--articles--1130668-configuring-a-cisco-cme-credentials-trunk.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130668-configuring-a-cisco-cme-credentials-trunk +title: "Configuring a Cisco CME Credentials Trunk" +description: "In this article we will explain how you can configure a Cisco Call Manager Express User/Pass Trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6f178599aeb8ccbb3f197b4673b694938ff87948e8efa6d86cf8fb63fb204eb7 --- -Configuring a Cisco CME Credentials Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring a Cisco CME Credentials Trunk -In this article we will explain how you can configure a Cisco Call Manager Express User/Pass Trunk with Telnyx. +In this article we will explain how you can configure a Cisco Call Manager Express User/Pass Trunk with Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents [Jump to Instructions](#h_a1ef61df3c) @@ -31,7 +32,7 @@ Additional documentation: --- -# Instructions for configuring a CME credentials trunk +## Instructions for configuring a CME credentials trunk This guide will help you establish a connection between Cisco CME, and your Telnyx Mission Control Portal by showing you a sample trunk configuration using **credential (username/password) authentication.** This assumes you've already completed the installation and telecommunication-applications deployment, per the pre-requisites. @@ -72,14 +73,14 @@ This is the layout of our set-up: *In global configuration mode* ``` -dial-peer voice 100 voip        ! 100 is an arbitrary number -translation-profile incoming 100  ! Used to translate DIDs to extensions -destination-pattern 1[2-9]..[2-9]...... !general pattern for an outgoing 11 digit calling -session protocol sipv2 -voice-class sip profiles 1   ! Refers to pre-configured sip profile. Used to modify headers -session target ipv4:192.76.120.10  ! or replace with sip.telnyx.com -incoming called-number 1[2-9]..[2-9]......  !Pattern-match for incoming DIDs -dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify +dial-peer voice 100 voip        ! 100 is an arbitrary number +translation-profile incoming 100  ! Used to translate DIDs to extensions +destination-pattern 1[2-9]..[2-9]...... !general pattern for an outgoing 11 digit calling +session protocol sipv2 +voice-class sip profiles 1   ! Refers to pre-configured sip profile. Used to modify headers +session target ipv4:192.76.120.10  ! or replace with sip.telnyx.com +incoming called-number 1[2-9]..[2-9]......  !Pattern-match for incoming DIDs +dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify voice-class codec 1      ! 1 Refers to a pre-configured ordered list of codecs ``` @@ -92,9 +93,9 @@ voice-class codec 1      ! 1 Refers to a pre-configured ordered list of codec *In global configuration mode* ``` -voice service voip -ip address trusted list -ipv4 192.76.120.10 +voice service voip +ip address trusted list +ipv4 192.76.120.10 ipv4 64.16.240.36 !Media IP address ``` @@ -103,12 +104,12 @@ ipv4 64.16.240.36 !Media IP address *In global configuration mode* ``` -voice service voip -mode cme -allow connections sip to sip  ! Permit SIP to SIP calls -sip -bind all source-interface  !Bind control and medial to an interface with a IP, if one is available -early-offer forced +voice service voip +mode cme +allow connections sip to sip  ! Permit SIP to SIP calls +sip +bind all source-interface  !Bind control and medial to an interface with a IP, if one is available +early-offer forced midcall-signaling passthru ``` @@ -117,9 +118,9 @@ midcall-signaling passthru *In global configuration mode* ``` -voice class codec 1 -codec preference 1 g711ulaw -codec preference 2 g711alaw +voice class codec 1 +codec preference 1 g711ulaw +codec preference 2 g711alaw codec preference 3 g729br8 ``` @@ -130,14 +131,14 @@ If your CUBE is behind a NAT and does not have a public IP, you need to modify t *In global configuration mode* ``` -voice class sip-profiles 1 -response ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" !1.2.3.4 Public IP; 172.x.y.z Private IP of the CME -request ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" -request ANY sdp-header Audio-Connectio (Not needed if using IP authentication):n-Info modify "172.x.y.z" "1.2.3.4" -request ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" +voice class sip-profiles 1 +response ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" !1.2.3.4 Public IP; 172.x.y.z Private IP of the CME +request ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" +request ANY sdp-header Audio-Connectio (Not needed if using IP authentication):n-Info modify "172.x.y.z" "1.2.3.4" +request ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" request ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" ``` @@ -152,7 +153,7 @@ Additionally, it is advisable to define a loopback interface and configure it wi *In global configuration mode* ``` -interface loopback 0 +interface loopback 0 ip address 50.249.214.241 255.255.255.0 ``` @@ -165,7 +166,7 @@ Create a voice translation rule. For example, the rule below translates 13125489 *In global configuration mode* ``` -voice translation-rule 100 (Not needed if using IP authentication): +voice translation-rule 100 (Not needed if using IP authentication): rule 1 /13125489677/ /3005/   !  Several rules can be defined. In this case, 3005 is an extension on CUCM ``` @@ -174,7 +175,7 @@ Create a translation profile using the rule created: *In global configuration mode* ``` -voice translation-profile 100 +voice translation-profile 100 translate called 100 ``` @@ -191,9 +192,9 @@ Configure registration with sip.telnyx.com using username and password set up on *In global configuration mode* ``` -sip-ua -credentials username password realm sip.telnyx.com -authentication username password realm sip.telnyx.com   +sip-ua +credentials username password realm sip.telnyx.com +authentication username password realm sip.telnyx.com registrar dns:sip.telnyx.com ``` @@ -225,5 +226,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130672-fax-service-with-telnyx-via-t-38-or-g711.md b/support-docs/en--articles--1130672-fax-service-with-telnyx-via-t-38-or-g711.md index 2c1fde8b..1258abe2 100644 --- a/support-docs/en--articles--1130672-fax-service-with-telnyx-via-t-38-or-g711.md +++ b/support-docs/en--articles--1130672-fax-service-with-telnyx-via-t-38-or-g711.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/1130672-fax-service-with-telnyx-via-t-38-or-g711 +title: "Fax service with Telnyx (via T.38 or G711)" +description: "Learn more about setting up fax service with Telnyx using either T.38 or g711. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 942daef381f34056027c75b945d4aef8b6c35bdea0818e57e665938ab14acab5 --- -Fax service with Telnyx (via T.38 or G711) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fax service with Telnyx (via T.38 or G711) -Learn more about setting up fax service with Telnyx using either T.38 or g711. +Learn more about setting up fax service with Telnyx using either T.38 or g711. See Telnyx guidance and requirements. -Written by Telnyx Sales -June 6, 2024 -Table of contents Setting up Fax on [Telnyx Mission Control](https://portal.telnyx.com) portal can be done with just a few clicks. -# Setting up Outbound Fax +## Setting up Outbound Fax ### **Create a SIP Connection** @@ -97,5 +98,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130673-configuring-a-cisco-cube-cucm-sip-trunk.md b/support-docs/en--articles--1130673-configuring-a-cisco-cube-cucm-sip-trunk.md index 15525388..d0e2c7a7 100644 --- a/support-docs/en--articles--1130673-configuring-a-cisco-cube-cucm-sip-trunk.md +++ b/support-docs/en--articles--1130673-configuring-a-cisco-cube-cucm-sip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130673-configuring-a-cisco-cube-cucm-sip-trunk +title: "Configuring a Cisco CUBE/CUCM SIP Trunk" +description: "Here we will walk you through configuring a Cisco CUBE/CUCM SIP user/pass trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3f6d35ac37007822a0be176441a3cb653a9c9e2f81f37cd8ad729e87205cb3fa --- -Configuring a Cisco CUBE/CUCM SIP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring a Cisco CUBE/CUCM SIP Trunk -Here we will walk you through configuring a Cisco CUBE/CUCM SIP user/pass trunk with Telnyx. +Here we will walk you through configuring a Cisco CUBE/CUCM SIP user/pass trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_8a6d995b5d) @@ -30,7 +31,7 @@ Additional documentation: --- -# Instructions for integrating a Cisco CUBE with a Telnyx CUCM SIP trunk +## Instructions for integrating a Cisco CUBE with a Telnyx CUCM SIP trunk This guide will help you establish a connection between your CISCO/CUCM server, and your Telnyx Mission Control Portal by showing you a sample trunk configuration. This assumes you've already completed the installation and telecommunication-applications deployment, per the pre-requisites. @@ -70,14 +71,14 @@ This is the layout of our set-up: *In global configuration mode* ``` -dial-peer voice 100 voip        ! 100 is an arbitrary number -translation-profile incoming 100  ! Used to translate DID to extension -destination-pattern 1[2-9]..[2-9]...... !general pattern for an outgoing 11 digit calling -session protocol sipv2 -voice-class sip profiles 1   ! Refers to a pre-configured SIP Profile, used to modify headers in SIP Messages -session target sip.telnyx.com -incoming called-number 1[2-9]..[2-9]...... -dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify +dial-peer voice 100 voip        ! 100 is an arbitrary number +translation-profile incoming 100  ! Used to translate DID to extension +destination-pattern 1[2-9]..[2-9]...... !general pattern for an outgoing 11 digit calling +session protocol sipv2 +voice-class sip profiles 1   ! Refers to a pre-configured SIP Profile, used to modify headers in SIP Messages +session target sip.telnyx.com +incoming called-number 1[2-9]..[2-9]...... +dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify voice-class codec 1      ! 1 Refers to a pre-configured ordered list of codecs ``` @@ -90,10 +91,10 @@ voice-class codec 1      ! 1 Refers to a pre-configured ordered list of codec *In global configuration mode* ``` -voice service voip -ip address trusted list -ipv4 192.76.120.10 -ipv4 64.16.240.36 +voice service voip +ip address trusted list +ipv4 192.76.120.10 +ipv4 64.16.240.36 ipv4 172.0.0.0 !Private IP address of CUCM ``` @@ -102,12 +103,12 @@ ipv4 172.0.0.0 !Private IP address of CUCM *In global configuration mode* ``` -voice service voip -mode border-element  ! Required if operating in CUBE mode, as opposed to CME -allow connections sip to sip  ! Permit SIP to SIP calls -sip -early-offer forced -midcall-signaling passthru +voice service voip +mode border-element  ! Required if operating in CUBE mode, as opposed to CME +allow connections sip to sip  ! Permit SIP to SIP calls +sip +early-offer forced +midcall-signaling passthru sip-profiles 1   ! Refers to pre-configured sip profile ``` @@ -116,9 +117,9 @@ sip-profiles 1   ! Refers to pre-configured sip profile *In global configuration mode* ``` -voice class codec 1 -codec preference 1 g711ulaw -codec preference 2 g711alaw +voice class codec 1 +codec preference 1 g711ulaw +codec preference 2 g711alaw codec preference 3 g729br8 ``` @@ -129,14 +130,14 @@ If your CUBE is behind a NAT and does not have an interface with a public IP, yo *In global configuration mode* ``` -voice class sip-profiles 1 -response ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" !1.2.3.4 Public IP; 172.x.y.z Private IP of the CUBE -request ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" -response ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" -request ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" -request ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" +voice class sip-profiles 1 +response ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" !1.2.3.4 Public IP; 172.x.y.z Private IP of the CUBE +request ANY sip-header Contact modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" +response ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" +request ANY sdp-header Audio-Connection-Info modify "172.x.y.z" "1.2.3.4" +request ANY sdp-header Connection-Info modify "172.x.y.z" "1.2.3.4" request ANY sdp-header Session-Owner modify "172.x.y.z" "1.2.3.4" ``` @@ -151,7 +152,7 @@ Additionally, it is advisable to define a loopback interface and configure it wi *In global configuration mode* ``` -interface loopback 0 +interface loopback 0 ip address 1.2.3.4 255.255.255.0 ``` @@ -164,7 +165,7 @@ Create a voice translation rule. For example, the rule below translates 13125489 *In global configuration mode* ``` -voice translation-rule 100 +voice translation-rule 100 rule 1 /13125489677/ /3005/   !  Several rules can be defined. In this case, 3005 is an extension on CUCM ``` @@ -173,7 +174,7 @@ rule 1 /13125489677/ /3005/   !  Several rules can be defined. In this case, 3 *In global configuration mode* ``` -voice translation-profile 100 +voice translation-profile 100 translate called 100 ``` @@ -188,10 +189,10 @@ translation-profile incoming 100 *In global configuration mode* ``` -dial-peer voice 300 voip -destination-pattern 3...           !Matches 3XXX numbers, as translated by the translation profile -session protocol sipv2 -session target ipv4:172.16.8.10 +dial-peer voice 300 voip +destination-pattern 3...           !Matches 3XXX numbers, as translated by the translation profile +session protocol sipv2 +session target ipv4:172.16.8.10 dtmf-relay rtp-nte cisco-rtp sip-kpml sip-notify ``` @@ -202,9 +203,9 @@ Configure registration with sip.telnyx.com using username and password set up on *In global configuration mode* ``` -sip-ua -credentials username password realm sip.telnyx.com -authentication username password realm sip.telnyx.com   +sip-ua +credentials username password realm sip.telnyx.com +authentication username password realm sip.telnyx.com registrar dns:sip.telnyx.com ``` @@ -235,5 +236,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130674-configuring-linphone-with-telnyx.md b/support-docs/en--articles--1130674-configuring-linphone-with-telnyx.md index eb6a5577..525e4095 100644 --- a/support-docs/en--articles--1130674-configuring-linphone-with-telnyx.md +++ b/support-docs/en--articles--1130674-configuring-linphone-with-telnyx.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130674-configuring-linphone-with-telnyx +title: "Configuring Linphone with Telnyx" +description: "In this article we will walk you through how to configure Linphone with the Telnyx Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5a650a855a2422e3a1f1ca87d3d4effc3ab61c7de66d2d84f9237fc9e3a62b9d --- -Configuring Linphone with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring Linphone with Telnyx -In this article we will walk you through how to configure Linphone with the Telnyx Mission Control Portal. +In this article we will walk you through how to configure Linphone with the Telnyx Mission Control Portal. See Telnyx guidance and requirements. -Written by Telnyx Sales -March 3, 2024 -Table of contents [Jump to Instructions](#h_243a357b53) @@ -29,7 +30,7 @@ For Linphone documentation, see: --- -# Instructions for Configuring Linphone with Telnyx +## Instructions for Configuring Linphone with Telnyx 1. [Configuring your Linphone](#h_fbaa0b1c3d) 2. [Configuring your Linphone with encryption](#h_cc01cc6a37) @@ -116,5 +117,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130675-what-kind-of-equipment-do-you-use.md b/support-docs/en--articles--1130675-what-kind-of-equipment-do-you-use.md index 7ec4dace..dd32aa52 100644 --- a/support-docs/en--articles--1130675-what-kind-of-equipment-do-you-use.md +++ b/support-docs/en--articles--1130675-what-kind-of-equipment-do-you-use.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130675-what-kind-of-equipment-do-you-use +title: "What kind of equipment do you use?" +description: "Here we explain the types of equipment that Telnyx uses for our network. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f6bcc4b674d1786ee7d18d6802dbfad0f1245c440d9cb7eda50de231f33b313f --- -What kind of equipment do you use? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What kind of equipment do you use? -Here we explain the types of equipment that Telnyx uses for our network. +Here we explain the types of equipment that Telnyx uses for our network. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# What kind of equipment do you use? +## What kind of equipment do you use? At Telnyx, we employ the best equipment on our networks. We use Cisco ASR routers for our core and edge, the Juniper QFX5100 for aggregation switches, and Brocade Vyatta with virtualized routing platforms for Cloud CE routing. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130676-configuring-an-asterisk-credentials-trunk.md b/support-docs/en--articles--1130676-configuring-an-asterisk-credentials-trunk.md index 7c9fe2b1..776510c3 100644 --- a/support-docs/en--articles--1130676-configuring-an-asterisk-credentials-trunk.md +++ b/support-docs/en--articles--1130676-configuring-an-asterisk-credentials-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130676-configuring-an-asterisk-credentials-trunk +title: "Configuring an Asterisk Credentials Trunk" +description: "Comprehensive guide on configuring Asterisk with Telnyx for advanced VoIP communication and seamless call handling. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ea65c73e146e87a3d1d8f3aced9b9d7a1ad4b0bb2e3d9f899662ee6788924537 --- -Configuring an Asterisk Credentials Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring an Asterisk Credentials Trunk -Comprehensive guide on configuring Asterisk with Telnyx for advanced VoIP communication and seamless call handling. +Comprehensive guide on configuring Asterisk with Telnyx for advanced VoIP communication and seamless call handling. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#instructions-for-configuring-an-asterisk-trunk) @@ -36,12 +37,12 @@ There are two standard methods to connect an Asterisk box to Telnyx: For more Asterisk documentation, see: * [http://www.asteriskdocs.org](http://www.asteriskdocs.org/) is a free HTML book (the corresponding printed book is published conventionally by O'Reilly) -* [http://www.asterisk.org](https://www.asterisk.org/) is Asterisk's home site, operated by [Digium.com](https://www.sangoma.com/?source=digium_redirects_093021). +* [http://www.asterisk.org](https://www.asterisk.org/) is Asterisk's home site, operated by [Digium.com](https://www.sangoma.com/?source=digium_redirects_093021). ​ --- -# Instructions for Configuring an Asterisk Trunk +## Instructions for Configuring an Asterisk Trunk **In this guide, you will:** @@ -75,21 +76,21 @@ Once you've configured your Telnyx account, you're ready to set up Asterisk usin Open up `/etc/asterisk/pjsip_wizard.conf` with your preferred editor, and edit the following rows: ``` -[trunk_defaults] -type = wizard - -[telnyx] endpoint/transport = 0.0.0.0-udp -endpoint/allow = !all,ulaw,alaw,G729,G722 -endpoint/rewrite_contact = yes -endpoint/dtmf_mode = rfc4733 ; Most PBXs will also support 2833. -endpoint/context = from-pstn -endpoint/force_rport = yes -aor/qualify_frequency = 60 -sends_auth = yes -sends_registrations = yes -remote_hosts = sip.telnyx.com:5060 -outbound_auth/username = username -outbound_auth/password = password +[trunk_defaults] +type = wizard + +[telnyx] endpoint/transport = 0.0.0.0-udp +endpoint/allow = !all,ulaw,alaw,G729,G722 +endpoint/rewrite_contact = yes +endpoint/dtmf_mode = rfc4733 ; Most PBXs will also support 2833. +endpoint/context = from-pstn +endpoint/force_rport = yes +aor/qualify_frequency = 60 +sends_auth = yes +sends_registrations = yes +remote_hosts = sip.telnyx.com:5060 +outbound_auth/username = username +outbound_auth/password = password registration/expiration = 600 ``` @@ -104,41 +105,41 @@ registration/expiration = 600 Parameters that reference `1001` and `password` can be customized for your requirements and map to the following fields: ``` -[user_defaults](!) -type = wizard -accepts_registrations = yes -sends_registrations = no -accepts_auth = yes -sends_auth = no -endpoint/context = from-internal -endpoint/allow = !all,ulaw,alaw,G729,G722 -endpoint/force_rport = yes -endpoint/dtmf_mode = rfc4733 -endpoint/rewrite_contact = yes -aor/max_contacts = 1 -aor/remove_existing = yes +[user_defaults](!) +type = wizard +accepts_registrations = yes +sends_registrations = no +accepts_auth = yes +sends_auth = no +endpoint/context = from-internal +endpoint/allow = !all,ulaw,alaw,G729,G722 +endpoint/force_rport = yes +endpoint/dtmf_mode = rfc4733 +endpoint/rewrite_contact = yes +aor/max_contacts = 1 +aor/remove_existing = yes aor/minimum_expiration = 30 ``` After creating the template, setting up a new phone is often as simple as setting up a username/password, as the Phone object inherits from the Wizard template. You won't even need to specify a type. ``` -[Bart](user_defaults) -hint_exten = 1001 -endpoint/callerid = Bart <1001> -inbound_auth/username = Bart +[Bart](user_defaults) +hint_exten = 1001 +endpoint/callerid = Bart <1001> +inbound_auth/username = Bart inbound_auth/password = strong@pass123$ ``` ``` -[Lisa](user_defaults) -hint_exten = 1001 -endpoint/callerid = Lisa <1001> -endpoint/allow = !all,ulaw -inbound_auth/username = Lisa -inbound_auth/password = strong@pass246$ -has_phoneprov = yes ; defaults to no -phoneprov/MAC = hereweGOaga1n ;must specify if has_phoneprov=yes +[Lisa](user_defaults) +hint_exten = 1001 +endpoint/callerid = Lisa <1001> +endpoint/allow = !all,ulaw +inbound_auth/username = Lisa +inbound_auth/password = strong@pass246$ +has_phoneprov = yes ; defaults to no +phoneprov/MAC = hereweGOaga1n ;must specify if has_phoneprov=yes phoneprov/PROFILE = profile1 ;must specify if has_phoneprov=yes ``` @@ -151,20 +152,20 @@ Edit the following lines in `pjsip.conf` for installations behind NAT. **pjsip.conf** ``` -[global] -type = global -[transport-udp-nat] -type = transport -protocol = udp -bind = 0.0.0.0:5060 -local_net = X.X.X.X/24 -external_media_address = X.X.X.X -external_signaling_address = X.X.X.X +[global] +type = global +[transport-udp-nat] +type = transport +protocol = udp +bind = 0.0.0.0:5060 +local_net = X.X.X.X/24 +external_media_address = X.X.X.X +external_signaling_address = X.X.X.X allow_reload = no ``` * In case the PBX is not in a NATed network, you can safely remove the following parameters: **external\_media\_address** and **external\_signaling\_address**. -* With the above configurations added to the respective files, your PBX should be now registered to Telnyx, and the extension 1001 in your IP phone/softphone should be registered to your PBX. +* With the above configurations added to the respective files, your PBX should be now registered to Telnyx, and the extension 1001 in your IP phone/softphone should be registered to your PBX. ​ ## 5. Setting Up the Dialplan @@ -174,15 +175,15 @@ Asterisk makes use of the dialplans saved in `/etc/asterisk/extensions.conf` in **extensions.conf** ``` -[from-pstn] -exten => _+1NXXXXXXXXX,1,Dial(PJSIP/1001) -exten => _NXXXXXXXXX,1,Dial(PJSIP/1001) - -[from-internal] -exten = _NXXNXXXXXX,1,Dial(PJSIP/+1${EXTEN}@telnyx) -same = n,Hangup() - -exten = _X.,1,Dial(PJSIP/+${EXTEN}@telnyx) +[from-pstn] +exten => _+1NXXXXXXXXX,1,Dial(PJSIP/1001) +exten => _NXXXXXXXXX,1,Dial(PJSIP/1001) + +[from-internal] +exten = _NXXNXXXXXX,1,Dial(PJSIP/+1${EXTEN}@telnyx) +same = n,Hangup() + +exten = _X.,1,Dial(PJSIP/+${EXTEN}@telnyx) same = n,Hangup() ``` @@ -210,5 +211,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130677-does-telnyx-support-conference-calls.md b/support-docs/en--articles--1130677-does-telnyx-support-conference-calls.md index f28adfd1..8f8d5d92 100644 --- a/support-docs/en--articles--1130677-does-telnyx-support-conference-calls.md +++ b/support-docs/en--articles--1130677-does-telnyx-support-conference-calls.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130677-does-telnyx-support-conference-calls +title: "Does Telnyx support conference calls?" +description: "Need conference calling? See Telnyx guidance and requirements Learn more about Does Telnyx support conference calls? with Telnyx." scraped: 2026-07-08 content_hash: 9e15975c7c4f6f351a34d8616548b4829353837b4e0cd1eaaeaf39f7e001f8ea --- -Does Telnyx support conference calls? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Does Telnyx support conference calls? -Need conference calling? Telnyx is compatible with many platforms that allow conference calls. +Need conference calling? See Telnyx guidance and requirements Learn more about Does Telnyx support conference calls? with Telnyx. -Written by Telnyx Sales -May 1, 2026 -Table of contents Yes — Telnyx supports conference calls. You can create them using Telnyx APIs or by connecting Telnyx to your existing phone system. @@ -35,11 +36,11 @@ You have a few options: ## Telnyx developer documentation -* **TeXML Conference (simple setup)** +* **TeXML Conference (simple setup)** ​ -* **Voice API – Conference commands (advanced control)** +* **Voice API – Conference commands (advanced control)** ​https://developers.telnyx.com/api-reference/conference-commands -* **Conferencing tutorial (step-by-step guide)** +* **Conferencing tutorial (step-by-step guide)** ​ --- @@ -59,5 +60,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130678-channel-billing-and-how-to-use-it.md b/support-docs/en--articles--1130678-channel-billing-and-how-to-use-it.md index e415c32e..654e7ab1 100644 --- a/support-docs/en--articles--1130678-channel-billing-and-how-to-use-it.md +++ b/support-docs/en--articles--1130678-channel-billing-and-how-to-use-it.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/1130678-channel-billing-and-how-to-use-it +title: "Channel Billing and how to use it" +description: "Learn how Telnyx channel billing works with a few detailed example scenarios. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1558c1f5ef26aeb333f36667a80e2b63ee1bb702aa952a162e6c0066ff04c65e --- -Channel Billing and how to use it | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Channel Billing and how to use it -Learn how Telnyx channel billing works with a few detailed example scenarios. +Learn how Telnyx channel billing works with a few detailed example scenarios. See Telnyx guidance and requirements. -Written by Dillin -October 18, 2023 -Table of contents -# **What is Channel Billing?** +## **What is Channel Billing?** Channel billing is an alternative billing method that allows you to pay a flat fee for unlimited inbound minutes. Instead of being billed based on your inbound minutes of usage, you select the number of concurrent calls you would like to be able to support for your inbound traffic and pay per channel. -Each channel allows for one concurrent (or simultaneous) inbound call. You can use as many inbound minutes as you want with no additional charges; however, you can only support one call at a time per channel provisioned. For example; -​ -​**Please Note:** Channel billing is only applicable for standard DID's. Toll free or international DID's only have the option for ***pay per minute***. +Each channel allows for one concurrent (or simultaneous) inbound call. You can use as many inbound minutes as you want with no additional charges; however, you can only support one call at a time per channel provisioned. For example; +​ +​**Please Note:** Channel billing is only applicable for standard DID's. Toll free or international DID's only have the option for ***pay per minute***. ​ ## **Example Channel Billing** @@ -84,5 +85,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130682-telnyx-stun-and-turn-server.md b/support-docs/en--articles--1130682-telnyx-stun-and-turn-server.md index fd4c8d71..69ad3449 100644 --- a/support-docs/en--articles--1130682-telnyx-stun-and-turn-server.md +++ b/support-docs/en--articles--1130682-telnyx-stun-and-turn-server.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130682-telnyx-stun-and-turn-server +title: "Telnyx STUN and TURN server" +description: "In this article we will explain how you can leverage Telnyx's STUN server. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 513109c940d9019da1193d7894eaed3298876755d97cdf2c75bd670d86c8c642 --- -Telnyx STUN and TURN server | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx STUN and TURN server -In this article we will explain how you can leverage Telnyx's STUN server. +In this article we will explain how you can leverage Telnyx's STUN server. See Telnyx guidance and requirements. -Written by Telnyx Sales -April 7, 2026 -Table of contents -# Seamless Communication with Telnyx's STUN and TURN server +## Seamless Communication with Telnyx's STUN and TURN server In the ever-evolving world of internet communication, ensuring clear and uninterrupted calls can sometimes feel like navigating a maze. This is especially true in the realm of Voice over Internet Protocol (VoIP), where traditional networking techniques can create hurdles. That's where Telnyx steps in, offering a solution designed to streamline your VoIP experience: our STUN server. @@ -26,7 +27,7 @@ In the ever-evolving world of internet communication, ensuring clear and uninter At its core, a Session Traversal Utilities for NAT (STUN) server is a tool designed to improve communication through Network Address Translation (NAT). NAT is a method used to remap one IP address space into another by modifying network address information in the IP header of packets while they are in transit across a traffic routing device. This is common in companies and homes with multiple devices connecting to the internet through a single router, but it can complicate direct communication between devices on different networks. -STUN servers enable devices behind a NAT to find out their public-facing IP and port number - critical information for establishing direct connections. This is particularly vital for VoIP technologies, where direct paths ensure lower latency and higher call quality. +STUN servers enable devices behind a NAT to find out their public-facing IP and port number - critical information for establishing direct connections. This is particularly vital for VoIP technologies, where direct paths ensure lower latency and higher call quality. ​ ## Telnyx's STUN Server: Enhancing Your VoIP Connectivity @@ -54,5 +55,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130683-e911-setup-guide.md b/support-docs/en--articles--1130683-e911-setup-guide.md index c5400340..cfbba36c 100644 --- a/support-docs/en--articles--1130683-e911-setup-guide.md +++ b/support-docs/en--articles--1130683-e911-setup-guide.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130683-e911-setup-guide +title: "E911 Setup Guide" +description: "In this article we will explain how to setup E911 with the Telnyx Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 34094d20e6df8cd15d9cfe7115423459a3a9ff299acc13726a6a90be64c4fd37 --- -E911 Setup Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # E911 Setup Guide -In this article we will explain how to setup E911 with the Telnyx Mission Control Portal. +In this article we will explain how to setup E911 with the Telnyx Mission Control Portal. See Telnyx guidance and requirements. -Written by Telnyx Sales -May 20, 2026 -Table of contents -# E911 Setup Guide +## E911 Setup Guide This guide explains how to enable regular E911 service for a Telnyx phone number in the Mission Control Portal. @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130687-whitelisting-telnyx-ip-addresses.md b/support-docs/en--articles--1130687-whitelisting-telnyx-ip-addresses.md index a60e0b75..6f9e1a3d 100644 --- a/support-docs/en--articles--1130687-whitelisting-telnyx-ip-addresses.md +++ b/support-docs/en--articles--1130687-whitelisting-telnyx-ip-addresses.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/1130687-whitelisting-telnyx-ip-addresses +title: "Whitelisting Telnyx IP Addresses" +description: "We will explain what Telnyx IP Addresses you will need to whitelist to ensure your service works properly. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 38e9951445c88d8ef3718a7d3d37b463289803d20106b238f44cb02c0ad1e7c2 --- -Whitelisting Telnyx IP Addresses | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Whitelisting Telnyx IP Addresses -We will explain what Telnyx IP Addresses you will need to whitelist to ensure your service works properly. +We will explain what Telnyx IP Addresses you will need to whitelist to ensure your service works properly. See Telnyx guidance and requirements. -Written by Telnyx Sales -March 25, 2025 -Table of contents ## Whitelisting Telnyx IP Addresses -To ensure optimal performance of your Telnyx services, please whitelist the following IP addresses by region and purpose. +To ensure optimal performance of your Telnyx services, please whitelist the following IP addresses by region and purpose. ​ ## SIP Signaling and Media Servers @@ -33,7 +34,7 @@ For the most up-to-date IP addresses, refer to: [Telnyx IP Addresses](https://si ## Webhooks -Telnyx programmable services, including **TeXML**, **Fax**, **Messaging**, and **Call Control**, deliver webhooks from the following regional IPs. +Telnyx programmable services, including **TeXML**, **Fax**, **Messaging**, and **Call Control**, deliver webhooks from the following regional IPs. ​ **Note:** These IPs also apply to **WebSocket stream connections**, which are typically initiated using the **Dial** and **Start Stream** APIs. WebSocket traffic leverages the same delivery infrastructure as webhooks. @@ -125,5 +126,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130689-how-do-i-cancel-my-account.md b/support-docs/en--articles--1130689-how-do-i-cancel-my-account.md index 4e1872ac..7fa1538f 100644 --- a/support-docs/en--articles--1130689-how-do-i-cancel-my-account.md +++ b/support-docs/en--articles--1130689-how-do-i-cancel-my-account.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130689-how-do-i-cancel-my-account +title: "How do I cancel my account" +description: "Unfortunately things can change and you might need to cancel your account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 14bd1bb9c24d28ff85dda954c96bc3ebf44bbad9788c1f5d7aad70a6b7e677ad --- -How do I cancel my account | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How do I cancel my account -Unfortunately things can change and you might need to cancel your account. Find out how to do so here. +Unfortunately things can change and you might need to cancel your account. See Telnyx guidance and requirements. -Written by Telnyx Sales -May 1, 2026 -Table of contents -# How do I cancel my account? +## How do I cancel my account? If you wish to remove a member from your organization, you can do it in the [Organization and Members](https://portal.telnyx.com/#/advanced-features/members) section: @@ -51,5 +52,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130692-does-telnyx-have-a-blog.md b/support-docs/en--articles--1130692-does-telnyx-have-a-blog.md index 0c76318e..ed7bf08e 100644 --- a/support-docs/en--articles--1130692-does-telnyx-have-a-blog.md +++ b/support-docs/en--articles--1130692-does-telnyx-have-a-blog.md @@ -1,27 +1,28 @@ --- source_url: https://support.telnyx.com/en/articles/1130692-does-telnyx-have-a-blog +title: "Does Telnyx have a blog?" +description: "Looking for even more resources for using Telnyx? See Telnyx guidance and requirements Learn more about Does Telnyx have a blog? with Telnyx." scraped: 2026-07-08 content_hash: aa6d5364ddb7276de04ce41f4ed5dff574ccb702fd232049d56ab98c90801d50 --- -Does Telnyx have a blog? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Does Telnyx have a blog? -Looking for even more resources for using Telnyx? Our Blog has a plethora of useful information and how to guides. +Looking for even more resources for using Telnyx? See Telnyx guidance and requirements Learn more about Does Telnyx have a blog? with Telnyx. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# Does Telnyx have a blog? +## Does Telnyx have a blog? -Of course we do! -​ +Of course we do! +​ Check out the following link and use your email address to subscribe to receive blog updates. In addition to our blog, we also have a Community forum that can be accessed via your Portal (see below): @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130694-configuring-a-goautodial-pbx-sip-trunk.md b/support-docs/en--articles--1130694-configuring-a-goautodial-pbx-sip-trunk.md index 92edb484..e860ad1c 100644 --- a/support-docs/en--articles--1130694-configuring-a-goautodial-pbx-sip-trunk.md +++ b/support-docs/en--articles--1130694-configuring-a-goautodial-pbx-sip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130694-configuring-a-goautodial-pbx-sip-trunk +title: "Configuring a GoAutoDial PBX SIP Trunk" +description: "In this article we will walk you through configuring a GoAutoDial PBX user/pass trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: cc4b1974c55b5cd58aa1dd33851a805f3a5aad148dfff10d8a0320826eea301c --- -Configuring a GoAutoDial PBX SIP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring a GoAutoDial PBX SIP Trunk -In this article we will walk you through configuring a GoAutoDial PBX user/pass trunk with Telnyx. +In this article we will walk you through configuring a GoAutoDial PBX user/pass trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_45171fa155) @@ -42,7 +43,7 @@ Additional documentation: --- -# Instructions for Configuring GOautodial +## Instructions for Configuring GOautodial In this activity you will: @@ -118,24 +119,24 @@ In this section, we use the advanced configuration option to add a dial plan. 1. **Account Entry:** ``` - Account Entry: [telnyx] - disallow=all - allow=ulaw - allow=alaw - type=friend - dtmfmode=rtc2833 - qualify=yes - nat=yes - host=sip.telnyx.com + Account Entry: [telnyx] + disallow=all + allow=ulaw + allow=alaw + type=friend + dtmfmode=rtc2833 + qualify=yes + nat=yes + host=sip.telnyx.com insecure=invite ``` 2. **Dialplan Entry:** ``` - exten => _X.,1,AGI(agi://127.0.0.1:4577/call_log) - exten => _NXXNXXXXXX.,1,Dial(SIP/${EXTEN}@telnyx) - exten => _1NXXNXXXXXX.,1,Dial(SIP/${EXTEN}@telnyx) - exten => _6468688074,1,Dial(SIP/8001@default) + exten => _X.,1,AGI(agi://127.0.0.1:4577/call_log) + exten => _NXXNXXXXXX.,1,Dial(SIP/${EXTEN}@telnyx) + exten => _1NXXNXXXXXX.,1,Dial(SIP/${EXTEN}@telnyx) + exten => _6468688074,1,Dial(SIP/8001@default) exten => _16468688074,1,Dial(SIP/8001@default) ``` @@ -166,7 +167,7 @@ Today, manual cold calling is considered inefficient. Your call center's success 3. **Carrier to use for this Campaign:** *Telnyx*. If this option isn't available, revisit section 1 to ensure that you have added Telnyx as a carrier. ![Campaign ID column in campaign setting portal. ](_images/90f8e9ae76b97002.png) -4. Click **Update** once done. +4. Click **Update** once done. ​ [Back to Top](#h_45171fa155) @@ -256,5 +257,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130695-configuring-telnyx-sip-trunking-with-avaya.md b/support-docs/en--articles--1130695-configuring-telnyx-sip-trunking-with-avaya.md index bdd74812..90711866 100644 --- a/support-docs/en--articles--1130695-configuring-telnyx-sip-trunking-with-avaya.md +++ b/support-docs/en--articles--1130695-configuring-telnyx-sip-trunking-with-avaya.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1130695-configuring-telnyx-sip-trunking-with-avaya +title: "Configuring Telnyx SIP Trunking with Avaya" +description: "Learn how to configure Telnyx SIP Trunking with Avaya IP Office 10 and Avaya Session Border Controller for Enterprise… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2afba1f11c3ca306f446f08fe6092fc329427530d6143f3ba2451c8dbf69e60f --- -Configuring Telnyx SIP Trunking with Avaya | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring Telnyx SIP Trunking with Avaya -Learn how to configure Telnyx SIP Trunking with Avaya IP Office 10 and Avaya Session Border Controller for Enterprise Release 7.1 using UDP +Learn how to configure Telnyx SIP Trunking with Avaya IP Office 10 and Avaya Session Border Controller for Enterprise… See Telnyx guidance and requirements. -Written by Telnyx Sales -January 29, 2025 -Table of contents [Jump to Instructions](#h_1a09f66b49) @@ -30,17 +31,17 @@ Additional documentation and resources: --- -# Instructions for configuring Telnyx SIP trunking with Avaya +## Instructions for configuring Telnyx SIP trunking with Avaya In this task you will: -1. Configure Telnyx [SIP Trunking](https://telnyx.com/products/sip-trunks) Service with Avaya IP Office 10 and Avaya Session Border Controller for Enterprise Release 7.1 Using UDP +1. Configure Telnyx [SIP Trunking](https://telnyx.com/products/sip-trunks) Service with Avaya IP Office 10 and Avaya Session Border Controller for Enterprise Release 7.1 Using UDP ​ **Pre-requisites** * Ensure that your [Telnyx Mission Command Portal is configured properly](https://support.telnyx.com/en/articles/1176636-get-started-with-a-mission-control-account) -* [Provision a DID from Telnyx](https://portal.telnyx.com/#/app/numbers/search-numbers) ([How do I do this?](https://support.telnyx.com/en/articles/3562148-requesting-numbers)) +* [Provision a DID from Telnyx](https://portal.telnyx.com/#/app/numbers/search-numbers) ([How do I do this?](https://support.telnyx.com/en/articles/3562148-requesting-numbers)) ​ **Video walkthrough** @@ -80,5 +81,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130698-skype-set-up-skype-for-biz-sip-trunk.md b/support-docs/en--articles--1130698-skype-set-up-skype-for-biz-sip-trunk.md index f7178a62..2bddf121 100644 --- a/support-docs/en--articles--1130698-skype-set-up-skype-for-biz-sip-trunk.md +++ b/support-docs/en--articles--1130698-skype-set-up-skype-for-biz-sip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130698-skype-set-up-skype-for-biz-sip-trunk +title: "Skype: Set up Skype for Biz SIP Trunk" +description: "Learn how to configure a Skype for Business Server SIP Trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0dfe7f2b81bbf490e5e98ea38746a59589267cfa143edc01da3463aaf150281e --- -Skype: Set up Skype for Biz SIP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Skype: Set up Skype for Biz SIP Trunk -Learn how to configure a Skype for Business Server SIP Trunk with Telnyx. +Learn how to configure a Skype for Business Server SIP Trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to instructions](#configure-skype-for-business-server-sip-trunk-with-telnyx) @@ -32,7 +33,7 @@ Table of contents --- -# Instructions for configuring a Skype for Business Server SIP Trunk with Telnyx +## Instructions for configuring a Skype for Business Server SIP Trunk with Telnyx In this activity you will: @@ -87,20 +88,20 @@ In this section, you'll be creating a dial plan, a voice policy, call route, PST 1. Copy and paste the text following these instructions, or your custom script into a text editor. ``` - Write-Host "Starting Telnyx Enterprise Voice example settings..." - - #Add PSTN UsageWrite-Host "Adding PSTN Usage..."Set-CsPstnUsage -Force -Usage @{add="US-Basic-PSTN-Usage"} | Out-Null - - #Set Dial In Conference RegionWrite-Host "Setting Dial Plan..."Set-CsDialPlan -Identity "Global" -SimpleName "Global" -DialinConferencingRegion "US" | Out-Null - - #Add Normalization RulesWrite-Host "Adding Normalization Rules..."New-CsVoiceNormalizationRule -Name 'US-National' -Parent Global -Pattern '^1?([2-9]\d\d[2-9]\d{6})\d*(\D+\d+)?$' -Translation '+1$1' -Priority 0 -Description "National number normalization for United States" -WarningAction:SilentlyContinue | Out-NullNew-CsVoiceNormalizationRule -Name 'US-Service' -Parent Global -Pattern '^([2-9]11)$' -Translation '$1' -Priority 1 -Description "Service number normalization for United States" -WarningAction:SilentlyContinue | Out-NullNew-CsVoiceNormalizationRule -Name 'US-International' -Parent Global -Pattern '^(?:\+|011)(1|7|2[07]|3[0-46]|39\d|4[013-9]|5[1-8]|6[0-6]|8[1246]|9[0-58]|2[1235689]\d|24[013-9]|242\d|3[578]\d|42\d|5[09]\d|6[789]\d|8[035789]\d|9[679]\d)(?:0)?(\d{6,14})(\D+\d+)?$' -Translation '+$1$2' -Priority 2 -Description "International number normalization for United States" -WarningAction:SilentlyContinue | Out-Null - - #Set Voice PolicyWrite-Host "Setting Voice Policy..."Set-CsVoicePolicy -Identity Global -AllowCallForwarding $true -AllowPSTNReRouting $true -AllowSimulRing $true -EnableBWPolicyOverride $false -EnableCallPark $true -EnableCallTransfer $true -EnableDelegation $true -EnableMaliciousCallTracing $true -EnableTeamCall $true -PstnUsages @{add="US-Basic-PSTN-Usage"} | Out-Null - - #Add Voice RouteWrite-Host "Adding Voice Route..."New-CsVoiceRoute -Identity "US-Basic-Voice-Route" -NumberPattern ^+ -PstnGatewayList @{add="PstnGateway:sip.telnyx.com"} -PstnUsages @{add="US-Basic-PSTN-Usage"} -WarningAction:SilentlyContinue | Out-Null - - #Update Trunk ConfigurationWrite-Host "Updating Trunk Configuration..."Set-CsTrunkConfiguration -Identity Global -MaxEarlyDialogs 20 -SRTPMode "Optional" -ConcentratedTopology $true -EnableReferSupport $false | Out-Null - + Write-Host "Starting Telnyx Enterprise Voice example settings..." + + #Add PSTN UsageWrite-Host "Adding PSTN Usage..."Set-CsPstnUsage -Force -Usage @{add="US-Basic-PSTN-Usage"} | Out-Null + + #Set Dial In Conference RegionWrite-Host "Setting Dial Plan..."Set-CsDialPlan -Identity "Global" -SimpleName "Global" -DialinConferencingRegion "US" | Out-Null + + #Add Normalization RulesWrite-Host "Adding Normalization Rules..."New-CsVoiceNormalizationRule -Name 'US-National' -Parent Global -Pattern '^1?([2-9]\d\d[2-9]\d{6})\d*(\D+\d+)?$' -Translation '+1$1' -Priority 0 -Description "National number normalization for United States" -WarningAction:SilentlyContinue | Out-NullNew-CsVoiceNormalizationRule -Name 'US-Service' -Parent Global -Pattern '^([2-9]11)$' -Translation '$1' -Priority 1 -Description "Service number normalization for United States" -WarningAction:SilentlyContinue | Out-NullNew-CsVoiceNormalizationRule -Name 'US-International' -Parent Global -Pattern '^(?:\+|011)(1|7|2[07]|3[0-46]|39\d|4[013-9]|5[1-8]|6[0-6]|8[1246]|9[0-58]|2[1235689]\d|24[013-9]|242\d|3[578]\d|42\d|5[09]\d|6[789]\d|8[035789]\d|9[679]\d)(?:0)?(\d{6,14})(\D+\d+)?$' -Translation '+$1$2' -Priority 2 -Description "International number normalization for United States" -WarningAction:SilentlyContinue | Out-Null + + #Set Voice PolicyWrite-Host "Setting Voice Policy..."Set-CsVoicePolicy -Identity Global -AllowCallForwarding $true -AllowPSTNReRouting $true -AllowSimulRing $true -EnableBWPolicyOverride $false -EnableCallPark $true -EnableCallTransfer $true -EnableDelegation $true -EnableMaliciousCallTracing $true -EnableTeamCall $true -PstnUsages @{add="US-Basic-PSTN-Usage"} | Out-Null + + #Add Voice RouteWrite-Host "Adding Voice Route..."New-CsVoiceRoute -Identity "US-Basic-Voice-Route" -NumberPattern ^+ -PstnGatewayList @{add="PstnGateway:sip.telnyx.com"} -PstnUsages @{add="US-Basic-PSTN-Usage"} -WarningAction:SilentlyContinue | Out-Null + + #Update Trunk ConfigurationWrite-Host "Updating Trunk Configuration..."Set-CsTrunkConfiguration -Identity Global -MaxEarlyDialogs 20 -SRTPMode "Optional" -ConcentratedTopology $true -EnableReferSupport $false | Out-Null + #Job is doneWrite-Host "Configuration is done!" ``` 2. Save it with the extension .ps1 @@ -110,7 +111,7 @@ In this section, you'll be creating a dial plan, a voice policy, call route, PST ## 3. (Optional) Deploy Cloud Connector Edition -If you need to deploy CCE (Cloud Connector Edition) you should follow the steps in the next article before proceeding: +If you need to deploy CCE (Cloud Connector Edition) you should follow the steps in the next article before proceeding: ​ 1. Specify the following information in the .ini file: @@ -150,5 +151,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130699-did-numbers-that-telnyx-offers.md b/support-docs/en--articles--1130699-did-numbers-that-telnyx-offers.md index 4f22dc32..e030f6f4 100644 --- a/support-docs/en--articles--1130699-did-numbers-that-telnyx-offers.md +++ b/support-docs/en--articles--1130699-did-numbers-that-telnyx-offers.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130699-did-numbers-that-telnyx-offers +title: "DID Numbers that Telnyx Offers" +description: "In this article we will explain the types of DID numbers that Telnyx offers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 52a60beb0ff23ec408ba2d5eb43bef9e9c391d12345a71344eba6c863da955e6 --- -DID Numbers that Telnyx Offers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # DID Numbers that Telnyx Offers -In this article we will explain the types of DID numbers that Telnyx offers. +In this article we will explain the types of DID numbers that Telnyx offers. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# What type of DID numbers does Telnyx offer? +## What type of DID numbers does Telnyx offer? We offer domestic DIDs in the United States and Canada as well as toll-free DIDs. International DIDs are available as well!  Search for yourself in the portal, or feel free to reach out! @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130702-where-can-i-buy-dids-in-the-us-canada.md b/support-docs/en--articles--1130702-where-can-i-buy-dids-in-the-us-canada.md index f28371e9..ca372721 100644 --- a/support-docs/en--articles--1130702-where-can-i-buy-dids-in-the-us-canada.md +++ b/support-docs/en--articles--1130702-where-can-i-buy-dids-in-the-us-canada.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130702-where-can-i-buy-dids-in-the-us-canada +title: "Where can I Buy DIDs in the US & Canada?" +description: "Need to purchase DIDs in the US or Canada? See Telnyx guidance and requirements Learn more about Where can I Buy DIDs in the US & Canada? with Telnyx." scraped: 2026-07-08 content_hash: 5f537b58f0671121a74311273fd03537b581c23be7c4070b59f8847693e3888c --- -Where can I Buy DIDs in the US & Canada? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Where can I Buy DIDs in the US & Canada? -Need to purchase DIDs in the US or Canada? We can provide numbers in every state and every province. +Need to purchase DIDs in the US or Canada? See Telnyx guidance and requirements Learn more about Where can I Buy DIDs in the US & Canada? with Telnyx. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# In which States/Canadian Provinces can I purchase DIDs? +## In which States/Canadian Provinces can I purchase DIDs? We have access to over 15,000 Rate Centers across US and Canada. With Telnyx, you can purchase DIDs from all over the US and Canada. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130703-can-i-call-toll-free-with-my-telnyx-number.md b/support-docs/en--articles--1130703-can-i-call-toll-free-with-my-telnyx-number.md index 090eb36e..443672f6 100644 --- a/support-docs/en--articles--1130703-can-i-call-toll-free-with-my-telnyx-number.md +++ b/support-docs/en--articles--1130703-can-i-call-toll-free-with-my-telnyx-number.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/1130703-can-i-call-toll-free-with-my-telnyx-number +title: "Can I call toll free with my Telnyx number?" +description: "You can call anyone, anytime with your Telnyx number, including toll free. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 37e59e8ea352b1275a468eb6ad1665b47b0445db7f0516dcfce9b8a846139193 --- -Can I call toll free with my Telnyx number? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Can I call toll free with my Telnyx number? -You can call anyone, anytime with your Telnyx number, including toll free. +You can call anyone, anytime with your Telnyx number, including toll free. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# **Can I call toll free with my Telnyx number?** +## **Can I call toll free with my Telnyx number?** You can call anyone, anytime with your Telnyx number, including toll free. -You can also purchase domestic or international toll free numbers through Telnyx to receive inbound calls. Check out the [requirements here](https://support.telnyx.com/en/articles/5469551-international-numbers-required-documents)! -​ +You can also purchase domestic or international toll free numbers through Telnyx to receive inbound calls. Check out the [requirements here](https://support.telnyx.com/en/articles/5469551-international-numbers-required-documents)! +​ United States and Canada both share the following toll free number codes: * **800**-XXX-XXXX @@ -125,5 +126,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130704-what-is-a-did.md b/support-docs/en--articles--1130704-what-is-a-did.md index 2db3da8d..b6f741f5 100644 --- a/support-docs/en--articles--1130704-what-is-a-did.md +++ b/support-docs/en--articles--1130704-what-is-a-did.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130704-what-is-a-did +title: "What is a DID?" +description: "Wondering what a DID is and how they are used at Telnyx? See Telnyx guidance and requirements Learn more about What is a DID? with Telnyx." scraped: 2026-07-08 content_hash: 5a4abe89824f6783e65d82b7bd16c24e2ef03ea598ea0b868d4e96dffef12f54 --- -What is a DID? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is a DID? -Wondering what a DID is and how they are used at Telnyx? Find the basics here. +Wondering what a DID is and how they are used at Telnyx? See Telnyx guidance and requirements Learn more about What is a DID? with Telnyx. -Written by Telnyx Sales -January 10, 2024 -Table of contents -# DIDs Explained +## DIDs Explained A Direct Inward Dial number (DID), is a virtual number that functions as a regular phone number; however, it is not connected to any POTS line (landline). @@ -33,5 +34,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130705-sip-protocols-that-telnyx-uses.md b/support-docs/en--articles--1130705-sip-protocols-that-telnyx-uses.md index 5a4df454..da700959 100644 --- a/support-docs/en--articles--1130705-sip-protocols-that-telnyx-uses.md +++ b/support-docs/en--articles--1130705-sip-protocols-that-telnyx-uses.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130705-sip-protocols-that-telnyx-uses +title: "SIP protocols that Telnyx uses" +description: "Wondering what SIP transport protocols are used at Telnyx? See Telnyx guidance and requirements Learn more about SIP protocols that Telnyx uses with Telnyx." scraped: 2026-07-08 content_hash: 3516665b3824e40ac2019eb4c94243d7ab34424a020809de83417a81b2bd6d5c --- -SIP protocols that Telnyx uses | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP protocols that Telnyx uses -Wondering what SIP transport protocols are used at Telnyx? Find out more here. +Wondering what SIP transport protocols are used at Telnyx? See Telnyx guidance and requirements Learn more about SIP protocols that Telnyx uses with Telnyx. -Written by Telnyx Sales -January 29, 2026 -Table of contents -# What SIP transport protocols does Telnyx use? +## What SIP transport protocols does Telnyx use? Telnyx Mission Control supports the following SIP protocols: @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130706-sip-connection-number-formats.md b/support-docs/en--articles--1130706-sip-connection-number-formats.md index 0b3a28fa..09830c34 100644 --- a/support-docs/en--articles--1130706-sip-connection-number-formats.md +++ b/support-docs/en--articles--1130706-sip-connection-number-formats.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/1130706-sip-connection-number-formats +title: "SIP Connection: Number Formats" +description: "Here we will talk about SIP connections and ANI/DNIS number format control! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1bc4c6792032680e8296f8d56d5c825812dee94bc02f874b81f51a5919843032 --- -SIP Connection: Number Formats | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP Connection: Number Formats -Here we will talk about SIP connections and ANI/DNIS number format control! +Here we will talk about SIP connections and ANI/DNIS number format control! See Telnyx guidance and requirements. -Written by Dillin -May 20, 2026 -Table of contents This article describes the number formatting functionality available on the inbound settings of your SIP Connections. ## **Configuring Number Formats** -The SIP connections section is located on the left pane when signed into your account. This section allows you to whitelist the different SIP connections of your phone systems. They can be assigned to [DID's](https://portal.telnyx.com/#/voice/my-numbers) to allow for inbound calling and assigned to [Outbound Voice Profiles](https://portal.telnyx.com/#/outbound-profiles) for allowing outbound calling. -​ +The SIP connections section is located on the left pane when signed into your account. This section allows you to whitelist the different SIP connections of your phone systems. They can be assigned to [DID's](https://portal.telnyx.com/#/voice/my-numbers) to allow for inbound calling and assigned to [Outbound Voice Profiles](https://portal.telnyx.com/#/outbound-profiles) for allowing outbound calling. +​ Click on this button below and it will directly get you to the SIP Connections section. [SIP Connections](https://portal.telnyx.com/#/voice/connections) @@ -45,26 +46,26 @@ You'll now see a settings section appear with the number format functionality we ![](_images/f1c2a89d7e5aa8ea.png) -Some phone systems prefer to accept specific number formats on their inbound calls, we describe the different number formats below which are configurable from the drop-down menus. +Some phone systems prefer to accept specific number formats on their inbound calls, we describe the different number formats below which are configurable from the drop-down menus. ​ -* **+E.164** - When selected, Telnyx will include, in the SIP INVITE, the number with the + included in front of the country code. +* **+E.164** - When selected, Telnyx will include, in the SIP INVITE, the number with the + included in front of the country code. ​ -* **E.164** - When selected, Telnyx will include, in the SIP INVITE, the number without the + included in front of the country code. +* **E.164** - When selected, Telnyx will include, in the SIP INVITE, the number without the + included in front of the country code. ​ -* **National (10 digits)** - When selected, Telnyx will include, in the SIP INVITE, the local 10 digit format of the country. +* **National (10 digits)** - When selected, Telnyx will include, in the SIP INVITE, the local 10 digit format of the country. ​ -* **SIP Username** - When selected, Telnyx will include, in the SIP INVITE, the username of the SIP Connection. This is only available for credential authentication based connections and only for the DNIS. +* **SIP Username** - When selected, Telnyx will include, in the SIP INVITE, the username of the SIP Connection. This is only available for credential authentication based connections and only for the DNIS. ​ -* **+E.164 / National (10 digits)** - This option is only available to configure on the ANI. Depending on the callers number and country of origin, will depend on what Telnyx sends. - ​ - ​**Example:** If the dialed number is US based and the origin number is also US based, then the SIP INVITE will contain 10 digit ANI number format. However, if the dialed number is US based but the origin is not US based but International, then Telnyx will send the ANI as +E.164 number format. +* **+E.164 / National (10 digits)** - This option is only available to configure on the ANI. Depending on the callers number and country of origin, will depend on what Telnyx sends. + ​ + ​**Example:** If the dialed number is US based and the origin number is also US based, then the SIP INVITE will contain 10 digit ANI number format. However, if the dialed number is US based but the origin is not US based but International, then Telnyx will send the ANI as +E.164 number format. + ​ +* **E.164 / National (10 digits)** - This option is only available to configure on the ANI. Depending on the callers number and country of origin, will depend on what Telnyx sends. ​ -* **E.164 / National (10 digits)** - This option is only available to configure on the ANI. Depending on the callers number and country of origin, will depend on what Telnyx sends. - ​ ​**Example:** If the dialed number is US based and the origin number is also US based, then the SIP INVITE will contain 10 digit ANI number format. However, if the dialed number is US based but the origin is not US based but International, then Telnyx will send the ANI as E.164 number format. -​**ANI Number Format Options** +​**ANI Number Format Options** ​ ![Number format (ANI) interface.](_images/6412237db4ff0126.png) @@ -81,8 +82,8 @@ When making outbound calls through Telnyx, we support all number format types. I ## **Special Note on SIP Connections** -With Telnyx, if you choose to build a [WebRTC](https://portal.telnyx.com/#/debugging/web-dialer) application, you can create a credential authentication based connection. Once created, you will be provided with, or can edit yourself, a username and password. -​ +With Telnyx, if you choose to build a [WebRTC](https://portal.telnyx.com/#/debugging/web-dialer) application, you can create a credential authentication based connection. Once created, you will be provided with, or can edit yourself, a username and password. +​ You can then specify the DNIS number format as the ***SIP Username*** such that when inbound calls arrive to our network toward your DID's associated with the SIP Connection, we'll send the username of the SIP Connection in the SIP INVITE. Lastly, don't forget to select the ***VP8/9*** codecs in the advanced settings of the inbound section of the SIP Connection. This allows Telnyx to send the SIP INVITE to your WebRTC application with these codecs in the media parameters, which are ideal for video! @@ -96,5 +97,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130707-what-are-short-duration-calls.md b/support-docs/en--articles--1130707-what-are-short-duration-calls.md index 2c2dbc48..03cfb030 100644 --- a/support-docs/en--articles--1130707-what-are-short-duration-calls.md +++ b/support-docs/en--articles--1130707-what-are-short-duration-calls.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130707-what-are-short-duration-calls +title: "What are Short Duration Calls?" +description: "Here we will explain short duration calls and how they may effect your business. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8b42c9fe3be05459c1a774d49cb060518e4ab8dd47b8e623a32f4ee5c310dec9 --- -What are Short Duration Calls? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What are Short Duration Calls? -Here we will explain short duration calls and how they may effect your business. +Here we will explain short duration calls and how they may effect your business. See Telnyx guidance and requirements. -Written by Telnyx Sales -May 20, 2026 -Table of contents -# What are Short Duration Outbound Calls? +## What are Short Duration Outbound Calls? Short Duration Calls (SDCs) are outbound calls that are 6 seconds or less in duration. We allow 15% of your traffic to be SDCs on our platform. If your Short Duration call traffic goes above 15% at any time in the month you'll receive an email alerting you of the situation. If by the end of the month your Short Duration call traffic is still above the 15% of your total traffic you will be penalized for this traffic with [additional charges](https://telnyx.com/terms-and-conditions-of-service). @@ -42,8 +43,8 @@ Yes, as of the 1st of January 2024, short duration calls to international destin ## Does Telnyx support short duration calls? -We do not support use cases that require Short Duration calls through our network. -​ +We do not support use cases that require Short Duration calls through our network. +​ If you would like to locate the origin of Short Duration Calls within your traffic, you can: * Download a detail report for your desired time-frame: filtering **outbound** calls only. @@ -61,5 +62,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130708-how-to-download-reports-at-telnyx.md b/support-docs/en--articles--1130708-how-to-download-reports-at-telnyx.md index fbe5a1db..e25508f4 100644 --- a/support-docs/en--articles--1130708-how-to-download-reports-at-telnyx.md +++ b/support-docs/en--articles--1130708-how-to-download-reports-at-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130708-how-to-download-reports-at-telnyx +title: "How to Download Reports at Telnyx" +description: "As a Telnyx Customer, you are able to download your own CDR / MDR / Call Control and/or Usage Report whenever you want. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5ec7d869c249503909ba54ca33a47c6e70bd7e66f7aa9f665617efc09cdefe0f --- -How to Download Reports at Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Download Reports at Telnyx -As a Telnyx Customer, you are able to download your own CDR / MDR / Call Control and/or Usage Report whenever you want. +As a Telnyx Customer, you are able to download your own CDR / MDR / Call Control and/or Usage Report whenever you want. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 3, 2025 -Table of contents -# **How to Download My Report Logs?** +## **How to Download My Report Logs?** You can generate the following report logs: @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130709-how-do-i-test-e911-service.md b/support-docs/en--articles--1130709-how-do-i-test-e911-service.md index bd4de944..f9e4632e 100644 --- a/support-docs/en--articles--1130709-how-do-i-test-e911-service.md +++ b/support-docs/en--articles--1130709-how-do-i-test-e911-service.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/1130709-how-do-i-test-e911-service +title: "How do I test E911 service?" +description: "Do you need to test e911 services with Telnyx. See Telnyx guidance and requirements Learn more about How do I test E911 service? with Telnyx." scraped: 2026-07-08 content_hash: dfcf0ba993de0fd32fbf87795885842de6cc3c8c22a85b90f4e86f61b49a34e7 --- -How do I test E911 service? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How do I test E911 service? -Do you need to test e911 services with Telnyx. It's easy, just follow these simple instructions. +Do you need to test e911 services with Telnyx. See Telnyx guidance and requirements Learn more about How do I test E911 service? with Telnyx. -Written by Telnyx Sales -May 20, 2026 -Table of contents **Please note: Not registering an address or enabling emergency services for numbers used for emergency calls will result in those calls being considered unregistered, incurring a $100 penalty.** -# How do I test E911 service? +## How do I test E911 service? Use `933` to test that your Telnyx E911 configuration is returning the expected emergency address. `933` is the routine test path for E911 validation in the United States and Canada. @@ -127,5 +128,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130710-what-is-dtmf-and-how-to-configure-it-on-telnyx.md b/support-docs/en--articles--1130710-what-is-dtmf-and-how-to-configure-it-on-telnyx.md index 55830844..bca3c25e 100644 --- a/support-docs/en--articles--1130710-what-is-dtmf-and-how-to-configure-it-on-telnyx.md +++ b/support-docs/en--articles--1130710-what-is-dtmf-and-how-to-configure-it-on-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130710-what-is-dtmf-and-how-to-configure-it-on-telnyx +title: "What is DTMF? and how to configure it on Telnyx" +description: "In this article we will explain DTMF, what it might mean for your business and how to configure DTMF in Telnyx portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1a80a57196e4d26dc6cd836ddb249ad5d7ca2b68a1f4c0c4c5523fa5c7b7b954 --- -What is DTMF? and how to configure it on Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is DTMF? and how to configure it on Telnyx -In this article we will explain DTMF, what it might mean for your business and how to configure DTMF in Telnyx portal. +In this article we will explain DTMF, what it might mean for your business and how to configure DTMF in Telnyx portal. See Telnyx guidance and requirements. -Written by Ashish Muni -April 14, 2026 -Table of contents -# What is DTMF? +## What is DTMF? ​**DTMF (Dual-Tone Multi-Frequency)** is the signalling standard used by telephone systems to transmit keypad inputs — the tones you hear when pressing digits on a phone. @@ -141,5 +142,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130711-does-telnyx-encrypt-communication.md b/support-docs/en--articles--1130711-does-telnyx-encrypt-communication.md index a9b431b5..93bee107 100644 --- a/support-docs/en--articles--1130711-does-telnyx-encrypt-communication.md +++ b/support-docs/en--articles--1130711-does-telnyx-encrypt-communication.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130711-does-telnyx-encrypt-communication +title: "Does Telnyx encrypt communication?" +description: "Telnyx ensures secure calls with optional TLS signaling and SRTP media encryption. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 024812168b4c2ea9a94ef7d827a5df2c6b4001d3f7daae29d5f8569b196f2204 --- -Does Telnyx encrypt communication? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Does Telnyx encrypt communication? -Telnyx ensures secure calls with optional TLS signaling and SRTP media encryption. +Telnyx ensures secure calls with optional TLS signaling and SRTP media encryption. See Telnyx guidance and requirements. -Written by Telnyx Sales -January 29, 2026 -Table of contents -# Does Telnyx encrypt communication? +## Does Telnyx encrypt communication? By default, Telnyx does not encrypt calls. If your device supports TLS (Transport Layer Security) to encrypt signaling and SRTP to encrypt media, you can turn on these settings on your connection (see screenshots below) for end-to-end encryption. @@ -28,13 +29,13 @@ For outbound calls, you can configure your device to use TLS and SRTP and make c For inbound calls, you can enable TLS and SRTP in the [Connections page](https://portal.telnyx.com/#/voice/connections). -**Encrypting inbound signaling in the Telnyx portal:** +**Encrypting inbound signaling in the Telnyx portal:** On the Real-Time Communications tab, navigate to Voice -> SIP Trunking and to the Connection settings, and if IP/FQDN, you can encrypt the inbound signaling here: ![](_images/3cd951048a9333e3.png) -**Encrypting media in the Telnyx portal:** -​ +**Encrypting media in the Telnyx portal:** +​ In the same section as above: ![](_images/0cd5aa77a2df4bf2.png) @@ -50,5 +51,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130713-what-is-my-sip-account-connection-password.md b/support-docs/en--articles--1130713-what-is-my-sip-account-connection-password.md index dbb5561a..aa228d25 100644 --- a/support-docs/en--articles--1130713-what-is-my-sip-account-connection-password.md +++ b/support-docs/en--articles--1130713-what-is-my-sip-account-connection-password.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130713-what-is-my-sip-account-connection-password +title: "What is my SIP Account Connection password?" +description: "When you add a new connection in the Telnyx Mission Control portal you will be able to input a username and password. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 70f478052f15fd77da0a497687dae100022508e97e7efba8f769237bcd1febb8 --- -What is my SIP Account Connection password? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is my SIP Account Connection password? -When you add a new connection in the Telnyx Mission Control portal you will be able to input a username and password. +When you add a new connection in the Telnyx Mission Control portal you will be able to input a username and password. See Telnyx guidance and requirements. -Written by Telnyx Sales -May 20, 2026 -Table of contents -# What is my SIP Account Connection password? +## What is my SIP Account Connection password? You will be able to create your own SIP password via the Telnyx Mission Control portal. When creating a SIP connection, specify the authentication types as **credentials**. You will be generated a random username and password but can change it. We recommend using a random password generator for additional security. @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130715-register-multiple-devices-on-one-connection.md b/support-docs/en--articles--1130715-register-multiple-devices-on-one-connection.md index 06f4cc30..f8e50acd 100644 --- a/support-docs/en--articles--1130715-register-multiple-devices-on-one-connection.md +++ b/support-docs/en--articles--1130715-register-multiple-devices-on-one-connection.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/1130715-register-multiple-devices-on-one-connection +title: "Register multiple devices on one Connection" +description: "Need to register multiple devices to a single SIP connection? See Telnyx guidance and requirements Learn more about Register multiple devices on one Connection." scraped: 2026-07-08 content_hash: 6e5e7522f82c82f4e181a1d36ef99eb765ba03f0b6911e5b6bff44e80f4a84a0 --- -Register multiple devices on one Connection | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Register multiple devices on one Connection -Need to register multiple devices to a single SIP connection? Find out how here. +Need to register multiple devices to a single SIP connection? See Telnyx guidance and requirements Learn more about Register multiple devices on one Connection. -Written by Telnyx Sales -January 29, 2026 -Table of contents -# How to register multiple devices with one credentials based connection +## How to register multiple devices with one credentials based connection -Telnyx Mission Control is designed for multi-tenant environments. You can create as many connections as you’d like to support all your customers and end-users. -​ -Please note the example below as there is a limitation: -​ -If you create a credentials based connection, you can register it to any device but only one device can be actively registered at any one time. -​ +Telnyx Mission Control is designed for multi-tenant environments. You can create as many connections as you’d like to support all your customers and end-users. +​ +Please note the example below as there is a limitation: +​ +If you create a credentials based connection, you can register it to any device but only one device can be actively registered at any one time. +​ If I register my connection to an IP phone in my office but then leave and register my connection to a softphone application while on the go, then calls will only come and go from the softphone and not to the IP phone as it is now an unregistered device. --- @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130717-limits-on-concurrent-outbound-calls.md b/support-docs/en--articles--1130717-limits-on-concurrent-outbound-calls.md index 09e50a77..917d94ec 100644 --- a/support-docs/en--articles--1130717-limits-on-concurrent-outbound-calls.md +++ b/support-docs/en--articles--1130717-limits-on-concurrent-outbound-calls.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130717-limits-on-concurrent-outbound-calls +title: "Limits on Concurrent Outbound Calls" +description: "Did you reach your limit for active concurrent outbound calls? See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b4ae87b49df7367c2f8d7d2217db4327fba490003ce0f7cf6976db2204eb40a6 --- -Limits on Concurrent Outbound Calls | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Limits on Concurrent Outbound Calls -Did you reach your limit for active concurrent outbound calls? Here's what to do to increase your limit. +Did you reach your limit for active concurrent outbound calls? See Telnyx guidance and requirements. -Written by Telnyx Sales -March 13, 2025 -Table of contents -# How many concurrent outbound calls or channels can be active at once? +## How many concurrent outbound calls or channels can be active at once? When you have signed up to Telnyx's Mission Control Portal, by default you are set to a global value of 2 concurrent outbound calls. Upon approval for Level 2 verification, this will increase to 10 concurrent calls. We are happy to accommodate more based on your requirements, if you have been Level 2 verified you can reach out to us at [support@telnyx.com](mailto:support@telnyx.com) to increase your limit It is recommend to provide information on your use case should you wish to increase the channels beyond 100. @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130720-caller-id-outbound-vs-cnam.md b/support-docs/en--articles--1130720-caller-id-outbound-vs-cnam.md index 4b8e8d90..bf9e1412 100644 --- a/support-docs/en--articles--1130720-caller-id-outbound-vs-cnam.md +++ b/support-docs/en--articles--1130720-caller-id-outbound-vs-cnam.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130720-caller-id-outbound-vs-cnam +title: "Caller ID Outbound vs CNAM" +description: "Learn the differences between CID (Caller ID Number) and CNAM (Caller ID Name) and how to set it up with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7f060f662e4006ee2a3ed75a957f1628ad35b44967bb09380b6bd99bfb593ef1 --- -Caller ID Outbound vs CNAM | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Caller ID Outbound vs CNAM -Learn the differences between CID (Caller ID Number) and CNAM (Caller ID Name) and how to set it up with Telnyx. +Learn the differences between CID (Caller ID Number) and CNAM (Caller ID Name) and how to set it up with Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Sales -December 31, 2025 -Table of contents -# **What is Caller ID?** +## **What is Caller ID?** There are two types of Caller ID: *Caller ID Number (CID)* and *Caller ID name (CNAM).* @@ -112,18 +113,18 @@ In Canada, there is no national CNAM database. Instead, the CNAM information is ## **SPECIAL NOTES** * When enabling CNAM Listing on Telnyx owned numbers, In most cases **CNAM values get pushed to the database in the first 12 - 24 hours but can take up to 72 hours.** -* CNAM supports up to 15 alphanumeric characters and blanks spaces. +* CNAM supports up to 15 alphanumeric characters and blanks spaces. ​ * CNAM is not currently supported on our **toll free** or **international** numbers. + Toll Free numbers do not support or participate in the CNAM registry and database. + Some receiving carriers of your outbound calls may maintain a private database to pass through CNAM info, but it’s not guaranteed. + The best option is to use the **FROM/PAID** SIP headers, where you can include your own display name, although this may or may not get passed all the way through to the receiving party either. - + [Branded calling](https://telnyx.com/resources/how-to-ensure-call-completion) is a solution that carriers are now beginning to implement which should help guarantee what name you want the receiving parties to see on their phone. + + [Branded calling](https://telnyx.com/resources/how-to-ensure-call-completion) is a solution that carriers are now beginning to implement which should help guarantee what name you want the receiving parties to see on their phone. ​ -* When enabling CNAM Listing on numbers belonging to our underlying carriers, it can take 3-5 working days to process to the industry databases. +* When enabling CNAM Listing on numbers belonging to our underlying carriers, it can take 3-5 working days to process to the industry databases. ​ -* Please remember, that it's up to the receiving carrier of your outbound calls to display CNAM on their subscribers phones. If the subscribers have not enabled this service with their carriers, then your CNAM may not display on their devices. By default, the destination carriers may display the **rate center, locality** of the callers number instead, where no CNAM value is found. +* Please remember, that it's up to the receiving carrier of your outbound calls to display CNAM on their subscribers phones. If the subscribers have not enabled this service with their carriers, then your CNAM may not display on their devices. By default, the destination carriers may display the **rate center, locality** of the callers number instead, where no CNAM value is found. ​ * Please also note, that the industry wide CNAM service is not generally used by Wireless Carriers. So if you dial a wireless/mobile device, your CNAM may not display on their device. The only way around this is if the subscriber includes the name as a contact in their phone-book. @@ -138,5 +139,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130721-distinguish-your-outbound-profiles-dids.md b/support-docs/en--articles--1130721-distinguish-your-outbound-profiles-dids.md index a854bd11..9e24875a 100644 --- a/support-docs/en--articles--1130721-distinguish-your-outbound-profiles-dids.md +++ b/support-docs/en--articles--1130721-distinguish-your-outbound-profiles-dids.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/1130721-distinguish-your-outbound-profiles-dids +title: "Distinguish your outbound profiles & DIDs" +description: "Here we will explain how to distinguish between your different outbound profiles and DIDs and how you can organize them… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 32eb30f40a2166bf2c7f9a87a69d9120a8a3a2708e1fac8dee5fe617ed153b46 --- -Distinguish your outbound profiles & DIDs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Distinguish your outbound profiles & DIDs -Here we will explain how to distinguish between your different outbound profiles and DIDs and how you can organize them easily. +Here we will explain how to distinguish between your different outbound profiles and DIDs and how you can organize them… See Telnyx guidance and requirements. -Written by Telnyx Sales -April 30, 2026 -Table of contents Telnyx Mission Control is designed to make it easy to segregate and differentiate your inbound and outbound traffic. -# SIP Connections: +## SIP Connections: The first layer of organization is SIP Connections. SIP Connections are used for both inbound and outbound traffic. When pulling usage reports, you can select "By Connection" as your Aggregation Type and you will get a breakdown of inbound and outbound usage for each connection. You can also generate Customer Detail Records (CDRs) which produces a record of all the calls (inbound and outbound) that match your selected criteria. Each record in the CDR will include the connection. We also enable you to add additional filtering when generating the CDR. You can choose to filter on: @@ -62,5 +63,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1130723-voip-telecommunications-protocols.md b/support-docs/en--articles--1130723-voip-telecommunications-protocols.md index 25fbf70c..f2c95e9d 100644 --- a/support-docs/en--articles--1130723-voip-telecommunications-protocols.md +++ b/support-docs/en--articles--1130723-voip-telecommunications-protocols.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1130723-voip-telecommunications-protocols +title: "VoIP/telecommunications protocols" +description: "RTP, UDP, TCP, SIP, SDP... See Telnyx guidance and requirements Learn more about VoIP/telecommunications protocols with Telnyx." scraped: 2026-07-08 content_hash: 78d9d7bcbb11cc33931ecf59132cff78229c8805caa149ae1450bc9303b9eefd --- -VoIP/telecommunications protocols | Telnyx Help Center -[Skip to main content](#main-content) + + + + # VoIP/telecommunications protocols -RTP, UDP, TCP, SIP, SDP... Learn their meaning and how they apply to telecommunications. +RTP, UDP, TCP, SIP, SDP... See Telnyx guidance and requirements Learn more about VoIP/telecommunications protocols with Telnyx. -Written by Telnyx Sales -January 20, 2026 -Table of contents -# VoIP Telecommunications protocols +## VoIP Telecommunications protocols * **RTP: Real Time Transport Protocol** * **UDP: User Datagram Protocl** @@ -28,12 +29,12 @@ Table of contents ## Description -First published in 1996 as RFC-1889 and superseded by RFC 3550 in 2003, **RTP** is a network protocol at the application layer which delivers audio and video over IP networks. -​ -It typically runs over the **UDP** transport protocol on the transport layer but **TCP** can also be used. RTP carries the media stream and works in conjunction with the **SIP** protocol. RTP was designed for real time transmission of audio and video. UDP is the favored protocol to deliver RTP as it favours real time transmission systems because dropping packets is preferable than waiting on delayed packets. TCP, on the contrary, favors more reliability than reduced latency. -​ -A RTP session is established for each multimedia stream. A session includes a port and an IP address. As audio and video use separate media streams, the receiver can deselect one or the other when it reaches their side. -​ +First published in 1996 as RFC-1889 and superseded by RFC 3550 in 2003, **RTP** is a network protocol at the application layer which delivers audio and video over IP networks. +​ +It typically runs over the **UDP** transport protocol on the transport layer but **TCP** can also be used. RTP carries the media stream and works in conjunction with the **SIP** protocol. RTP was designed for real time transmission of audio and video. UDP is the favored protocol to deliver RTP as it favours real time transmission systems because dropping packets is preferable than waiting on delayed packets. TCP, on the contrary, favors more reliability than reduced latency. +​ +A RTP session is established for each multimedia stream. A session includes a port and an IP address. As audio and video use separate media streams, the receiver can deselect one or the other when it reaches their side. +​ RTP typically use the UDP ports between 1024 - 65535. Ports are negotiated through the SIP and **SDP** in order to form the session. Profiles and payloads are defined as-well. The profiles will define the codecs to be used to encode the payload data. Audio payload formats that we offer to use are G.711U, G.711A, G.7229 and OPUS. Typically video payload formats would be H.263, H.264 and MPEG-4. --- @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11358700-what-is-the-u-s-reassigned-numbers-database.md b/support-docs/en--articles--11358700-what-is-the-u-s-reassigned-numbers-database.md index 38d86f94..62dc8508 100644 --- a/support-docs/en--articles--11358700-what-is-the-u-s-reassigned-numbers-database.md +++ b/support-docs/en--articles--11358700-what-is-the-u-s-reassigned-numbers-database.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/11358700-what-is-the-u-s-reassigned-numbers-database +title: "What is the U.S. Reassigned Numbers Database?" +description: "The U.S. See Telnyx guidance and requirements Learn more about What is the U.S. Reassigned Numbers Database? with Telnyx." scraped: 2026-07-08 content_hash: 330252b32ac1fb45a47251b787e1bc0544cb49b895132f43194e7468710374bb --- -What is the U.S. Reassigned Numbers Database? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is the U.S. Reassigned Numbers Database? -Written by Telnyx Engineering -May 10, 2025 -Table of contents -The U.S. Reassigned Numbers Database (RND) is a centralized FCC-authorized database that tracks telephone numbers that have been permanently disconnected and potentially reassigned to new users. It was established by the Federal Communications Commission (FCC) as part of efforts to curb unwanted calls, particularly those intended for a phone number’s former owner. When a number is reassigned, callers might inadvertently reach a new consumer who never gave consent, which can be annoying to the recipient and can expose the caller to liability under the Telephone Consumer Protection Act (TCPA). The RND’s purpose is to help voice service providers and businesses determine *before placing a call* whether a phone number has been disconnected (and thus possibly reassigned) since the time the original consent was obtained. +The U.S. See Telnyx guidance and requirements Learn more about What is the U.S. Reassigned Numbers Database? with Telnyx. **How it works:** Voice service providers (like Telnyx) report permanently disconnected U.S. phone numbers into the RND on an ongoing basis (typically monthly). The official RND system (accessible at reassigned.us) allows registered callers to query a phone number with a date of last contact or consent. The database will respond with one of three results – “Yes,” “No,” or “No Data” – indicating the status of that number since the provided date. A “Yes” means the number *has* been permanently disconnected (i.e. likely reassigned) after your provided date, so calling it could reach the wrong person. A “No” means the number has not been disconnected since that date, suggesting it still belongs to the same consumer (this “No” result is what grants a safe harbor if it later turns out the number was reassigned). “No Data” means the database has no record for the query (for example, if the consent date was before the RND started tracking in 2021), and in that case no safe harbor applies. @@ -54,5 +55,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11385511-short-code-compliance-quick-reference-guide.md b/support-docs/en--articles--11385511-short-code-compliance-quick-reference-guide.md index 4813ef4e..c608fde5 100644 --- a/support-docs/en--articles--11385511-short-code-compliance-quick-reference-guide.md +++ b/support-docs/en--articles--11385511-short-code-compliance-quick-reference-guide.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/11385511-short-code-compliance-quick-reference-guide +title: "Short Code Compliance Quick Reference Guide" +description: "Carrier Requirements when ordering a short… See Telnyx guidance and requirements Learn more about Short Code Compliance Quick Reference Guide with Telnyx." scraped: 2026-07-08 content_hash: ff40150b81fc5b308b3ffbaa9121f5c2515b5342592c413d828e48585074f1ec --- -Short Code Compliance Quick Reference Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Short Code Compliance Quick Reference Guide -Carrier Requirements when ordering a short code +Carrier Requirements when ordering a short… See Telnyx guidance and requirements Learn more about Short Code Compliance Quick Reference Guide with Telnyx. K -Written by Klane Pedrie -May 14, 2025 -Table of contents ## **Short Code Quick Reference Guide** @@ -39,8 +40,8 @@ Table of contents + Opt-out instructions + Privacy policy or link to privacy policy + Link to complete terms & conditions (T&Cs) -* **Customer care instructions** - ​*Reply HELP to [10DLC or toll-free #, website, or support email address]* +* **Customer care instructions** + ​*Reply HELP to [10DLC or toll-free #, website, or support email address]* ​*If displaying HELP keyword, include 10DLC with it* --- @@ -75,8 +76,8 @@ Table of contents * Product description * Msg & data rates may apply * Privacy policy or link to privacy policy -* Link to complete terms & conditions (T&Cs) OR customer care instructions - ​*Reply HELP to [10DLC, toll-free #, website, or support email address]* +* Link to complete terms & conditions (T&Cs) OR customer care instructions + ​*Reply HELP to [10DLC, toll-free #, website, or support email address]* ​*If displaying HELP keyword, include 10DLC with it* --- @@ -102,7 +103,7 @@ If terms are **not** in full on CTA, the following is required: ## **PRIVACY POLICY** -* Any language that hints or states personal info is shared or sold to third parties for marketing purposes is **not allowed**. +* Any language that hints or states personal info is shared or sold to third parties for marketing purposes is **not allowed**. ​**No share–no disclose–no transfer.** * “We respect your privacy” or “we do not share data” is **not sufficient**. * **Must state that messaging application data will not be shared with third parties for marketing purposes.** @@ -122,7 +123,7 @@ Consistency throughout the brief is required. The following must match in the me * Program description * Message frequency -**Note**: +**Note**: These (gray) marketing for financial institutions is **not allowed** (even at a direct lender). --- @@ -134,7 +135,7 @@ These (gray) marketing for financial institutions is **not allowed** (even at a + Abandoned cart + Financial incentives - + Financial aid + + Financial aid ​*(remove industry speak, loan type, link to secure instrument)* * **Collections are not allowed** @@ -147,5 +148,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11421359-10dlc-for-chiropractors.md b/support-docs/en--articles--11421359-10dlc-for-chiropractors.md index a5bab2a3..affb91dc 100644 --- a/support-docs/en--articles--11421359-10dlc-for-chiropractors.md +++ b/support-docs/en--articles--11421359-10dlc-for-chiropractors.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/11421359-10dlc-for-chiropractors +title: "10DLC for Chiropractors" +description: "How to fill in the 10DLC Registration for… See Telnyx guidance and requirements Learn more about 10DLC for Chiropractors with Telnyx." scraped: 2026-07-08 content_hash: 54651f622c365df6722b1c021dfed1349e1958ce387be017a8f2734d21580362 --- -10DLC for Chiropractors | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC for Chiropractors -How to fill in the 10DLC Registration for Chiropractors +How to fill in the 10DLC Registration for… See Telnyx guidance and requirements Learn more about 10DLC for Chiropractors with Telnyx. K -Written by Klane Pedrie -August 25, 2025 -Table of contents -# How to fill in the 10DLC Registration for Chiropractors +## How to fill in the 10DLC Registration for Chiropractors After you have [created your brand](https://support.telnyx.com/en/articles/5896911-how-to-create-a-10dlc-brand) and it has been "Verified" then if you are a chiropractor please fill in your 10dlc campaign registration in this way replacing the bracketed variables with your own info: @@ -28,55 +29,55 @@ Select vertical as healthcare. Use Case is Low Volume Mixed with a Customer Care sub use case. -**Campaign Description:** -Campaign to send SMS customer care messages to [Name of Practice] patients. -​ -​**CTA/Message Flow:** -When a [Name of Practice] patient calls [Front Desk Number] or walks in to the office at [Office Address], which is published at [Where Practice Address is published]. The representative explains the consent process verbally: -​ -Office staff asks would you like to receive customer care messages via sms? If the patient says “yes” then the staff says "By providing your phone number, you agree to receive SMS customer care messages from [Name of Practice]. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes. -​ -Once the customer verbally agrees, the phone number is recorded, and a confirmation SMS is sent: -​ -"You have agreed to receive SMS customer care messages from [Name of Practice]. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help." -​ -​ -​ -​**Auto Responses:** -START -​**Opt In Auto Response:** -"You have agreed to receive SMS customer care messages from [Name of Practice]. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help." -​ -STOP -​**Opt Out Auto Response:** -[Name of Practice]: You are unsubscribed and will receive no further messages. -​ - HELP -​**Help Auto Response:** -[Name of Practice]: Please reach out to us at [Front Desk Phone Number] for help. -​ -​ -​**Sample Message:** -Appointment Time: 2/6/2025 12:15 PM Appointment Type: Office Visit With: [Name of Practice] -​ -​ -​ -​**Compliance Links:** -(Leave Blank) -​ -​**Campaign and content attributes:** -Subscriber opt-in- Yes -Subscriber help - Yes -Direct lending or loan arrangement - No -Embedded phone number - No -Age-gated content - No -Subscriber opt-out- Yes -Number pooling - No -Embedded link - No -Affiliate marketing - No -​ -​**Webhooks:** -(You Can Leave These Fields Blank) +**Campaign Description:** +Campaign to send SMS customer care messages to [Name of Practice] patients. +​ +​**CTA/Message Flow:** +When a [Name of Practice] patient calls [Front Desk Number] or walks in to the office at [Office Address], which is published at [Where Practice Address is published]. The representative explains the consent process verbally: +​ +Office staff asks would you like to receive customer care messages via sms? If the patient says “yes” then the staff says "By providing your phone number, you agree to receive SMS customer care messages from [Name of Practice]. Message frequency may vary. Standard Message and Data Rates may apply. Reply STOP to opt out. Reply HELP for help. We will not share mobile information with third parties for promotional or marketing purposes. +​ +Once the customer verbally agrees, the phone number is recorded, and a confirmation SMS is sent: +​ +"You have agreed to receive SMS customer care messages from [Name of Practice]. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help." +​ +​ +​ +​**Auto Responses:** +START +​**Opt In Auto Response:** +"You have agreed to receive SMS customer care messages from [Name of Practice]. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help." +​ +STOP +​**Opt Out Auto Response:** +[Name of Practice]: You are unsubscribed and will receive no further messages. +​ + HELP +​**Help Auto Response:** +[Name of Practice]: Please reach out to us at [Front Desk Phone Number] for help. +​ +​ +​**Sample Message:** +Appointment Time: 2/6/2025 12:15 PM Appointment Type: Office Visit With: [Name of Practice] +​ +​ +​ +​**Compliance Links:** +(Leave Blank) +​ +​**Campaign and content attributes:** +Subscriber opt-in- Yes +Subscriber help - Yes +Direct lending or loan arrangement - No +Embedded phone number - No +Age-gated content - No +Subscriber opt-out- Yes +Number pooling - No +Embedded link - No +Affiliate marketing - No +​ +​**Webhooks:** +(You Can Leave These Fields Blank) ​ --- @@ -88,5 +89,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1176353-vicidial-configure-vicidial-credentials.md b/support-docs/en--articles--1176353-vicidial-configure-vicidial-credentials.md index 59bd95cb..42381f78 100644 --- a/support-docs/en--articles--1176353-vicidial-configure-vicidial-credentials.md +++ b/support-docs/en--articles--1176353-vicidial-configure-vicidial-credentials.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1176353-vicidial-configure-vicidial-credentials +title: "Vicidial: Configure Vicidial Credentials" +description: "This article guides you on how to configure a Vicidial PBX for making and receiving calls over the internet through… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 142b9376b059e1523c0c1aafae30b5258a259e178de80247258eb56d134fd8df --- -Vicidial: Configure Vicidial Credentials | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Vicidial: Configure Vicidial Credentials -This article guides you on how to configure a Vicidial PBX for making and receiving calls over the internet through Telnyx! +This article guides you on how to configure a Vicidial PBX for making and receiving calls over the internet through… See Telnyx guidance and requirements. -Written by Dillin -January 10, 2024 -Table of contents [Jump to Instructions](#h_8283fc149c) @@ -31,7 +32,7 @@ Additional documentation: --- -# Instructions for configuring a Vicidial IP trunk +## Instructions for configuring a Vicidial IP trunk In this document you will @@ -108,11 +109,11 @@ Coming soon! Check back frequently as we update our documentation. 14. **Context:** *default* 15. **Protocol:** *SIP* 16. **Global String:** *Telnyx=SIP/telnyx* - 17. **Dial Plan:** - ​*exten => \_91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call\_log) - exten => \_91NXXNXXXXXX,2,Dial(${Telnyx}/${EXTEN:1},60,tTor) - exten => \_91NXXNXXXXXX,3,Hangup* - ​ + 17. **Dial Plan:** + ​*exten => \_91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call\_log) + exten => \_91NXXNXXXXXX,2,Dial(${Telnyx}/${EXTEN:1},60,tTor) + exten => \_91NXXNXXXXXX,3,Hangup* + ​ In this case, 9 is the prefix that will be dialed to send calls to Telnyx's trunk. Depending on your phone configuration, you may also wish to configure an outbound caller ID to be in accordance with our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy). You can do this on a per-user or per-campaign basis. @@ -155,5 +156,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1176364-sip-connection-failover-guide-ip-fqdn-based.md b/support-docs/en--articles--1176364-sip-connection-failover-guide-ip-fqdn-based.md index 5f632a4f..e8a87760 100644 --- a/support-docs/en--articles--1176364-sip-connection-failover-guide-ip-fqdn-based.md +++ b/support-docs/en--articles--1176364-sip-connection-failover-guide-ip-fqdn-based.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1176364-sip-connection-failover-guide-ip-fqdn-based +title: "SIP Connection Failover Guide (IP/FQDN-Based)" +description: "This guide explains how to configure failover for SIP Connections using IP or FQDN-based authentication in the Telnyx… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a2146c80f028561cdb551c2cdb05752fa31ddea1163da335d76173de5aefba04 --- -SIP Connection Failover Guide (IP/FQDN-Based) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP Connection Failover Guide (IP/FQDN-Based) -This guide explains how to configure failover for SIP Connections using IP or FQDN-based authentication in the Telnyx Mission Control Portal. +This guide explains how to configure failover for SIP Connections using IP or FQDN-based authentication in the Telnyx… See Telnyx guidance and requirements. -Written by Nobin Bera -April 30, 2026 -Table of contents ## @@ -48,7 +49,7 @@ Table of contents + **Primary → Secondary → (optional) Tertiary** -Failover will follow this sequence if a route becomes unreachable or fails. +Failover will follow this sequence if a route becomes unreachable or fails. ​ ## 4. Save the Connection @@ -78,5 +79,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1176636-get-started-with-a-mission-control-account.md b/support-docs/en--articles--1176636-get-started-with-a-mission-control-account.md index 7ab610f4..b5323649 100644 --- a/support-docs/en--articles--1176636-get-started-with-a-mission-control-account.md +++ b/support-docs/en--articles--1176636-get-started-with-a-mission-control-account.md @@ -1,55 +1,56 @@ --- source_url: https://support.telnyx.com/en/articles/1176636-get-started-with-a-mission-control-account +title: "Get Started with a Mission Control Account" +description: "This article explains what is needed to set up your Mission Control account after signing up! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f4aeea672787a4e63fcd3f07ed7eecad79c3af1c612481c925404de256269982 --- -Get Started with a Mission Control Account | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Get Started with a Mission Control Account -This article explains what is needed to set up your Mission Control account after signing up! +This article explains what is needed to set up your Mission Control account after signing up! See Telnyx guidance and requirements. -Written by Dillin -June 6, 2024 -Table of contents -This article lists **four** requirements needed to set up your Telnyx Mission Control Portal account so that it's ready to be configured to your PBX phone system, softphone client or softswitch of your choice. +This article lists **four** requirements needed to set up your Telnyx Mission Control Portal account so that it's ready to be configured to your PBX phone system, softphone client or softswitch of your choice. ​ -# Video Walkthrough to Setting up your Mission Control Account +## Video Walkthrough to Setting up your Mission Control Account Coming soon! This walkthrough will demonstrate setting up your Telnyx Mission Control Portal. We'll also show you how to assign a connection to a newly purchased DID which will allow you to receive inbound calls. Then we'll walk you through how to assign the connection to an outbound voice profile such that you can make outbound calls! ## Guide to Setting up your Mission Control Account -1. **[Level 1 Verification](https://portal.telnyx.com/#/app/account/verifications)** - ​ - In order to assign a connection/messaging profile on a DID or a connection on an outbound voice profile, you'll need to be Level 1 verified. More information on account verification can be found [here](https://support.telnyx.com/en/articles/1130595-account-verification). +1. **[Level 1 Verification](https://portal.telnyx.com/#/app/account/verifications)** + ​ + In order to assign a connection/messaging profile on a DID or a connection on an outbound voice profile, you'll need to be Level 1 verified. More information on account verification can be found [here](https://support.telnyx.com/en/articles/1130595-account-verification). ​ -2. **[Connection Setup](https://portal.telnyx.com/#/app/connections)** - ​ - A connection is needed to authenticate your client with our sip proxy (sip.telnyx.com). We have three authentication options on the portal: - ​**Credentials**, **IP Address** & **FQDN**. - ​ - You must select one of the authentication methods that you wish to whitelist your your server to our [sip.telnyx.com](https://sip.telnyx.com/) domain. More details on the connection authentication types and how to set it up can be found [here](https://support.telnyx.com/en/articles/4245868-sip-connection-types). +2. **[Connection Setup](https://portal.telnyx.com/#/app/connections)** ​ -3. **[DIDs](https://portal.telnyx.com/#/app/numbers/my-numbers)** - ​ - A DID is required in order to receive inbound calls to your client. Once you have purchased a DID on your account, you'll have to assign the connection you wish to receive inbound calls to. More details on our number search feature can be found [here](https://support.telnyx.com/en/articles/4380325-search-and-buy-numbers). Information on assigning DIDs to a connection and DID features can be found [here](https://support.telnyx.com/en/articles/1177115-how-to-setup-a-did-to-sip-connection). + A connection is needed to authenticate your client with our sip proxy (sip.telnyx.com). We have three authentication options on the portal: + ​**Credentials**, **IP Address** & **FQDN**. ​ -4. **[Outbound Voice Profile](https://portal.telnyx.com/#/app/outbound)** - ​ - An outbound voice profile is required in order to make outbound calls. More information on creating an outbound profile and its features are explained [here](https://support.telnyx.com/en/articles/4320411-more-about-outbound-voice-profiles). + You must select one of the authentication methods that you wish to whitelist your your server to our [sip.telnyx.com](https://sip.telnyx.com/) domain. More details on the connection authentication types and how to set it up can be found [here](https://support.telnyx.com/en/articles/4245868-sip-connection-types). ​ -5. **[Payments](https://portal.telnyx.com/#/app/billing/payment)** +3. **[DIDs](https://portal.telnyx.com/#/app/numbers/my-numbers)** + ​ + A DID is required in order to receive inbound calls to your client. Once you have purchased a DID on your account, you'll have to assign the connection you wish to receive inbound calls to. More details on our number search feature can be found [here](https://support.telnyx.com/en/articles/4380325-search-and-buy-numbers). Information on assigning DIDs to a connection and DID features can be found [here](https://support.telnyx.com/en/articles/1177115-how-to-setup-a-did-to-sip-connection). + ​ +4. **[Outbound Voice Profile](https://portal.telnyx.com/#/app/outbound)** + ​ + An outbound voice profile is required in order to make outbound calls. More information on creating an outbound profile and its features are explained [here](https://support.telnyx.com/en/articles/4320411-more-about-outbound-voice-profiles). + ​ +5. **[Payments](https://portal.telnyx.com/#/app/billing/payment)** ​ - You will need to add a payment method to your account in order to top up your balance. This will be necessary to purchase numbers, send messages, make/receive calls etc. + You will need to add a payment method to your account in order to top up your balance. This will be necessary to purchase numbers, send messages, make/receive calls etc. Further details on how to add a payment method can be found in our Billing [support article.](https://support.telnyx.com/en/articles/4280500-billing-setup-billing-groups) Additional information that may be needed for configuring your client, such as a list of our signalling and media IP's, to our SIP proxy, can be found at [sip.telnyx.com](https://sip.telnyx.com/). @@ -65,5 +66,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1177115-how-to-setup-a-did-to-sip-connection.md b/support-docs/en--articles--1177115-how-to-setup-a-did-to-sip-connection.md index 7fb24b5a..80bf15c0 100644 --- a/support-docs/en--articles--1177115-how-to-setup-a-did-to-sip-connection.md +++ b/support-docs/en--articles--1177115-how-to-setup-a-did-to-sip-connection.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/1177115-how-to-setup-a-did-to-sip-connection +title: "How To Setup A DID to SIP Connection" +description: "This article explains how to assign a DID to a SIP Connection and expounds on the different DID features in Mission… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1cbbec2d92f7b93e426533bda893df569e3a278340a3bf0d2dae0db37f24af1d --- -How To Setup A DID to SIP Connection | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How To Setup A DID to SIP Connection -This article explains how to assign a DID to a SIP Connection and expounds on the different DID features in Mission Control portal +This article explains how to assign a DID to a SIP Connection and expounds on the different DID features in Mission… See Telnyx guidance and requirements. -Written by Alex Conroy -April 29, 2026 -Table of contents A DID is needed in order to receive inbound calls from our network. You'll have to assign a registered connection on a DID in order to receive inbound calls. -# Assigning a DID to a SIP Connection +## Assigning a DID to a SIP Connection Follow these steps to assign a single DID to a SIP Connection on the PHONE NUMBERS section of the NUMBERS page: @@ -66,5 +67,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11788086-10dlc-authentication-for-publicly-traded-brands.md b/support-docs/en--articles--11788086-10dlc-authentication-for-publicly-traded-brands.md index 0c215ad1..a2f95aa1 100644 --- a/support-docs/en--articles--11788086-10dlc-authentication-for-publicly-traded-brands.md +++ b/support-docs/en--articles--11788086-10dlc-authentication-for-publicly-traded-brands.md @@ -1,28 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/11788086-10dlc-authentication-for-publicly-traded-brands +title: "10DLC Authentication for Publicly Traded Brands" +description: "If you do not complete the Auth Plus process for Publicly Traded brands then no new campaigns will be able to be… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b40807a25942ba935c2c16a17e0905aa94b190e04b58caa046273c5cfd7ae474 --- -10DLC Authentication for Publicly Traded Brands | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Authentication for Publicly Traded Brands -K +If you do not complete the Auth Plus process for Publicly Traded brands then no new campaigns will be able to be… See Telnyx guidance and requirements. -Written by Klane Pedrie -July 31, 2025 If you do not complete the Auth Plus process for Publicly Traded brands then no new campaigns will be able to be created for existing or new Publicly Traded brands. After the August 1st, 2025 deadline you can still complete the Auth Plus process there will simply be a small $12.5 fee for doing so whereas it is currently a free process. -In order to get the brand authenticated, please reply to [10dlcquestions@telnyx.com](mailto:10dlcquestions@telnyx.com) with the business contact email address and the brand id. The business contact email should share a domain with the brand website and be for an individual. Once you provide a business contact email, Telnyx will trigger the authentication. The contact will be sent a 2FA email containing a Verification PIN and a link. When the brand contact clicks on the link, they will be directed to a site and be prompted to enter the following information: -● Brand Contact First Name -● Brand Contact Last Name -● Brand Contact Job Title -● Verification PIN from the 2FA email +In order to get the brand authenticated, please reply to [10dlcquestions@telnyx.com](mailto:10dlcquestions@telnyx.com) with the business contact email address and the brand id. The business contact email should share a domain with the brand website and be for an individual. Once you provide a business contact email, Telnyx will trigger the authentication. The contact will be sent a 2FA email containing a Verification PIN and a link. When the brand contact clicks on the link, they will be directed to a site and be prompted to enter the following information: +● Brand Contact First Name +● Brand Contact Last Name +● Brand Contact Job Title +● Verification PIN from the 2FA email Once they submit this information, the brand will be authenticated. The email be from [noreply@auth.campaignregistry.com](mailto:noreply@auth.campaignregistry.com), TCR (local US text messaging regulator). Please note that they will have 7 days from the time they receive the 2FA email to complete the authentication. Should they fail to do so, we will need to resend the 2FA email. This is required by The Campaign Registry (TCR) in order to ensure that no service disruption occurs for this brand. This action needs to be completed by August 1st, 2025. --- diff --git a/support-docs/en--articles--11843360-honduras-did-requirements.md b/support-docs/en--articles--11843360-honduras-did-requirements.md index 27ec2ac8..4004f9a8 100644 --- a/support-docs/en--articles--11843360-honduras-did-requirements.md +++ b/support-docs/en--articles--11843360-honduras-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/11843360-honduras-did-requirements +title: "Honduras DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Honduras numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d140a54ecc2eabbf8ed1893797d5a48ed7e260287c071e3ef8a0ba8b85ccda2d --- -Honduras DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Honduras DID Requirements -Here you will find a list of detailed requirements for acquiring Honduras numbers. +Here you will find a list of detailed requirements for acquiring Honduras numbers. See Telnyx guidance and requirements. -Written by NumberOps -January 22, 2026 -Table of contents -# DID Number Requirements for Honduras +## DID Number Requirements for Honduras In order to purchase a Honduras number you will need to provide the following: @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11843417-mozambique-did-requirements.md b/support-docs/en--articles--11843417-mozambique-did-requirements.md index f3185b6f..22505008 100644 --- a/support-docs/en--articles--11843417-mozambique-did-requirements.md +++ b/support-docs/en--articles--11843417-mozambique-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/11843417-mozambique-did-requirements +title: "Mozambique DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Mozambique numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9453b4172075c62839fea32d33809ca35a1c4e6a9827686354bc401fa300d679 --- -Mozambique DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mozambique DID Requirements -Here you will find a list of detailed requirements for acquiring Mozambique numbers. +Here you will find a list of detailed requirements for acquiring Mozambique numbers. See Telnyx guidance and requirements. -Written by NumberOps -January 22, 2026 -Table of contents -# DID Number Requirements for Mozambique +## DID Number Requirements for Mozambique In order to purchase a Mozambique number you will need to provide the following: @@ -32,7 +33,7 @@ For **personal identity** verification: \* Passport or ID copy -\* LOI (Provided by Telnyx - [LOI Template.docx](https://downloads.intercomcdn.com/i/o/ltcafuzd/1974079146/f3eb9460203bfedda610a97379a8/LOI+Template.docx?expires=1783620000&signature=0b544bb852da8623438435d14120359b0ef430e9687979de5b4d105093d434a4&req=dSkgEsl5lIBbX%2FMW3Hu4gYkDxCMSxfjzLWMNiC1aPckVjhW10sWibl32Wapw%0A%2Fg%3D%3D%0A)) +\* LOI (Provided by Telnyx - [LOI Template.docx](https://downloads.intercomcdn.com/i/o/ltcafuzd/1974079146/f3eb9460203bfedda610a97379a8/LOI+Template.docx?expires=1783620000&signature=0b544bb852da8623438435d14120359b0ef430e9687979de5b4d105093d434a4&req=dSkgEsl5lIBbX%2FMW3Hu4gYkDxCMSxfjzLWMNiC1aPckVjhW10sWibl32Wapw%0A%2Fg%3D%3D%0A)) ​ For **business identity** verification: @@ -62,5 +63,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11843465-pakistan-did-requirements.md b/support-docs/en--articles--11843465-pakistan-did-requirements.md index 6ce655d1..81216bc8 100644 --- a/support-docs/en--articles--11843465-pakistan-did-requirements.md +++ b/support-docs/en--articles--11843465-pakistan-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/11843465-pakistan-did-requirements +title: "Pakistan DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Pakistan numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3489dbcc3691cc598c87698e39bf3d6a624d342713b1a6d2580b0a2b1b990181 --- -Pakistan DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Pakistan DID Requirements -Here you will find a list of detailed requirements for acquiring Pakistan numbers. +Here you will find a list of detailed requirements for acquiring Pakistan numbers. See Telnyx guidance and requirements. -Written by NumberOps -January 22, 2026 -Table of contents -# DID Number Requirements for Pakistan +## DID Number Requirements for Pakistan In order to purchase a Pakistan number you will need to provide the following: @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1189141-get-started-with-organizations.md b/support-docs/en--articles--1189141-get-started-with-organizations.md index 2ba6004f..7de32242 100644 --- a/support-docs/en--articles--1189141-get-started-with-organizations.md +++ b/support-docs/en--articles--1189141-get-started-with-organizations.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/1189141-get-started-with-organizations +title: "Get Started with Organizations" +description: "This article explains how to create an organization so that you can delegate permissions to sub… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3ece98c14ea2e3324035cd60d41a5c9d88b8d218e646667da097fcc6997158a4 --- -Get Started with Organizations | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Get Started with Organizations -This article explains how to create an organization so that you can delegate permissions to sub members +This article explains how to create an organization so that you can delegate permissions to sub… See Telnyx guidance and requirements. -Written by Dillin -December 31, 2024 -Table of contents -# **What are User Organizations?** +## **What are User Organizations?** User organizations, also frequently just referred to as "organizations," is a feature that allows multiple user accounts to be tied together into one larger "umbrella" entity. An organization is always headed by a single account, the organization owner. -Sub-accounts, also known as sub-members or sub-users, are limited in their capabilities by a permissions system that controls what resources they can and cannot access on your account. An organization owner is fully privileged by default (and can essentially "do anything" with the account), including managing the permissions of the users in their organization. -​ +Sub-accounts, also known as sub-members or sub-users, are limited in their capabilities by a permissions system that controls what resources they can and cannot access on your account. An organization owner is fully privileged by default (and can essentially "do anything" with the account), including managing the permissions of the users in their organization. +​ The permissions are managed on a group-level, rather than an individual level, to ensure that it is easy to assign the same permissions to any number of sub-accounts as needed. In all cases, user organizations are allowed only one net running balance and payment method - it is not meant to be a system for re-sellers to allow their customers access to their Telnyx account directly. Please check out our [managed accounts](https://support.telnyx.com/en/articles/4951492-managed-accounts) feature instead. @@ -64,8 +65,8 @@ Invitations can be revoked once sent to prevent using them to sign up to join th ## **Groups & Permissions** -Once a sub member has accepted an invitation, you can then proceed to creating a permission group in which they can be added to. In this permission group, you define the permissions the user is allowed. -​ +Once a sub member has accepted an invitation, you can then proceed to creating a permission group in which they can be added to. In this permission group, you define the permissions the user is allowed. +​ For example, the below permission group is called "billing permissions" and I have one member assigned to it. I will provide this member with billing permissions, so they can assist with payments, downloading invoices, pricing etc. ![](_images/50e7ec3852250c5d.png) @@ -175,7 +176,7 @@ A sub-account cannot have it's own payment information either, it instead perfor When your sub account does not have the appropriate access or permissions, in this instance to view numbers, you will see this general error display. * **Your organization owner has not yet granted you permissions for this feature of the application. Please contact your organization owner to discuss which permissions you should have on your sub account.** -* **You are not authorized to access the requested resource.** +* **You are not authorized to access the requested resource.** ​**​** ![Permission Denied Example picture. ](_images/30a89854ca5d8ed1.png) @@ -253,5 +254,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--11898569-toll-free-opt-in-workflow-description.md b/support-docs/en--articles--11898569-toll-free-opt-in-workflow-description.md index 4c41167a..f1c744e5 100644 --- a/support-docs/en--articles--11898569-toll-free-opt-in-workflow-description.md +++ b/support-docs/en--articles--11898569-toll-free-opt-in-workflow-description.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/11898569-toll-free-opt-in-workflow-description +title: "Toll Free Opt in Workflow Description" +description: "1. See Telnyx guidance and requirements Learn more about Toll Free Opt in Workflow Description with Telnyx." scraped: 2026-07-08 content_hash: 0135186e7b4fd205be673cc95b9ad6c8e30e89e905c085cd4157bf7efe3aabc3 --- -Toll Free Opt in Workflow Description | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Toll Free Opt in Workflow Description -K +1. See Telnyx guidance and requirements Learn more about Toll Free Opt in Workflow Description with Telnyx. -Written by Klane Pedrie -July 31, 2025 -Table of contents ## Your Toll Free Opt in Workflow Description should follow one of four templates. @@ -78,5 +79,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12141904-legal-update-texas-s-mini-tcpa-now-applies-to-texts.md b/support-docs/en--articles--12141904-legal-update-texas-s-mini-tcpa-now-applies-to-texts.md index 3e06bca1..e3dcf4a3 100644 --- a/support-docs/en--articles--12141904-legal-update-texas-s-mini-tcpa-now-applies-to-texts.md +++ b/support-docs/en--articles--12141904-legal-update-texas-s-mini-tcpa-now-applies-to-texts.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/12141904-legal-update-texas-s-mini-tcpa-now-applies-to-texts +title: "Legal Update: Texas’s Mini-TCPA Now Applies to Texts" +description: "Note: This document is for informational purposes only and is not intended to be, and should not be relied upon as, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3e2fcec2e07c0d9d97ec9f8ab463d753694b525b25af0cafae412d594fce5f46 --- -Legal Update: Texas’s Mini-TCPA Now Applies to Texts | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Legal Update: Texas’s Mini-TCPA Now Applies to Texts -Written by Telnyx Engineering -September 2, 2025 -Table of contents -***Note: This document is for informational purposes only and is not intended to be, and should not be relied upon as, legal advice. Telnyx helps educate and keep our customers informed of industry changes, but you should always consult your legal counsel and other advisors for advice and guidance with respect to any laws and regulations relating to your business and its compliance obligations.*** +Note: This document is for informational purposes only and is not intended to be, and should not be relied upon as, See Telnyx guidance and requirements. Texas Senate Bill 140 (“[SB 140](https://capitol.texas.gov/tlodocs/89R/billtext/pdf/SB00140F.pdf)”), an amendment to the state’s “Mini-TCPA,” expands and revises the telemarketing framework under the Texas Business & Commerce Code. To comply with these new rules, companies that are based in Texas or are marketing to Texas residents, which now includes sending marketing messages using text, are required to register as a telemarketer by **September 1, 2025.** @@ -67,8 +68,8 @@ Texas Senate Bill 140 (“[SB 140](https://capitol.texas.gov/tlodocs/89R/billtex + Companies selling subscriptions to newspapers, magazines, or cable TV. + Schools, colleges, and §501(c)(3) nonprofits. + Persons soliciting the sale of food. - + More exemptions are listed with [Sec. 302.051](https://statutes.capitol.texas.gov/docs/BC/htm/BC.302.htm) of the law. - ​ + + More exemptions are listed with [Sec. 302.051](https://statutes.capitol.texas.gov/docs/BC/htm/BC.302.htm) of the law. + ​ ​ **5. Expanded Right to Sue** @@ -87,5 +88,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12232444-comprehensive-ai-assistants-configuration-walk-through.md b/support-docs/en--articles--12232444-comprehensive-ai-assistants-configuration-walk-through.md index e4f444b0..b7960fef 100644 --- a/support-docs/en--articles--12232444-comprehensive-ai-assistants-configuration-walk-through.md +++ b/support-docs/en--articles--12232444-comprehensive-ai-assistants-configuration-walk-through.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/12232444-comprehensive-ai-assistants-configuration-walk-through +title: "Comprehensive AI Assistants Configuration Walk-Through" +description: "This article will explain from start to finish on how to configure your AI assistant, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 34a6d2e48641823169e388c27c7fe8589a4dca244fdb6a4f1de83409aac2a0fc --- -Comprehensive AI Assistants Configuration Walk-Through | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Comprehensive AI Assistants Configuration Walk-Through -This article will explain from start to finish on how to configure your AI assistant, concluding with a real world use case to showcase. +This article will explain from start to finish on how to configure your AI assistant, See Telnyx guidance and requirements. Z -Written by Zane Grey -September 18, 2025 -Table of contents -# Getting started with AI Assistants +## Getting started with AI Assistants AI assistants are a unique way of managing your inbound/outbound calling and messaging all within the Telnyx interface, without having to download and configure additional software. In this article, we'll configure an AI assistant step by step covering all functionality and different configuration settings. @@ -80,7 +81,7 @@ By default, every AI assistant has the ability to hang up the call whenever appr Choose a descriptive name for your webhook. Remember: no spaces allowed -Example: +Example: ​`call_status_webhook` ### Description @@ -99,7 +100,7 @@ Select the HTTP method your webhook should use. For example, a **POST** webhook **URL** -Enter the webhook URL where events will be sent. +Enter the webhook URL where events will be sent. ​`https://example.com/webhooks/call-status` These are enough for a quick set up and go config. Should you wish to create some more advanced assistants, the relevant settings are explained below; @@ -127,14 +128,14 @@ This ensures only authenticated requests are processed by your server. Dynamic values you can inject into your URL path. Helpful if you want the webhook to target a specific resource. -* Example: - URL: `https://example.com/webhooks/{assistant_id}/status` +* Example: + URL: `https://example.com/webhooks/{assistant_id}/status` Path Parameter: + **Name:** `assistant_id` + **Value:** `12345` -When triggered, the final URL becomes: +When triggered, the final URL becomes: ​`https://example.com/webhooks/12345/status` --- @@ -143,14 +144,14 @@ When triggered, the final URL becomes: Optional key-value pairs appended to the URL. Commonly used for filtering, versioning, or simple security tokens. -* Example: - URL: `https://example.com/webhooks/call-status` +* Example: + URL: `https://example.com/webhooks/call-status` Query Parameters: + **Name:** `version` → **Value:** `1.0` + **Name:** `token` → **Value:** `secureToken123` -Final URL: +Final URL: ​`https://example.com/webhooks/call-status?version=1.0&token=secureToken123` --- @@ -344,5 +345,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12386088-how-to-verify-phone-numbers-behind-an-ivr.md b/support-docs/en--articles--12386088-how-to-verify-phone-numbers-behind-an-ivr.md index 576d9288..b76da44b 100644 --- a/support-docs/en--articles--12386088-how-to-verify-phone-numbers-behind-an-ivr.md +++ b/support-docs/en--articles--12386088-how-to-verify-phone-numbers-behind-an-ivr.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/12386088-how-to-verify-phone-numbers-behind-an-ivr +title: "How to Verify Phone Numbers behind an IVR" +description: "Some phone numbers sit behind an IVR (interactive voice response) system and require dialing an extension to reach the… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bf63448370cda1a49d4a8d1d8012abac7438f02fbb3b157cf35a7922e75dde04 --- -How to Verify Phone Numbers behind an IVR | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Verify Phone Numbers behind an IVR -Some phone numbers sit behind an IVR (interactive voice response) system and require dialing an extension to reach the right person. Telnyx now supports verifying numbers behind an IVR automatically through the API and the Mission Control Portal. +Some phone numbers sit behind an IVR (interactive voice response) system and require dialing an extension to reach the… See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 29, 2026 -Table of contents ## Background @@ -103,7 +104,7 @@ Switch to the Verified Numbers Tab. ![](_images/a5fd1fd7cb94b8a2.png) -Add details of your number and the extension following the format from step 2 above. Select "Call me with a code". You will receive a call, from which the verification code will be read for input to complete verification. +Add details of your number and the extension following the format from step 2 above. Select "Call me with a code". You will receive a call, from which the verification code will be read for input to complete verification. ​ ![](_images/2983f4c600d2df56.png) @@ -134,5 +135,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12397834-understanding-telnyx-soc-compliance-and-certifications.md b/support-docs/en--articles--12397834-understanding-telnyx-soc-compliance-and-certifications.md index ef8b173f..135cefcc 100644 --- a/support-docs/en--articles--12397834-understanding-telnyx-soc-compliance-and-certifications.md +++ b/support-docs/en--articles--12397834-understanding-telnyx-soc-compliance-and-certifications.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/12397834-understanding-telnyx-soc-compliance-and-certifications +title: "Understanding Telnyx SOC Compliance and Certifications" +description: "This article explains what SOC compliance is, which certifications Telnyx maintains, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 108fb1042af7a6d4e0ea833f79968300c1580b63face5c96923216bc2db9d9d8 --- -Understanding Telnyx SOC Compliance and Certifications | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Understanding Telnyx SOC Compliance and Certifications -This article explains what SOC compliance is, which certifications Telnyx maintains, and how customers can access trust documentation. It helps customers quickly understand Telnyx’s security posture and where to find detailed reports. +This article explains what SOC compliance is, which certifications Telnyx maintains, See Telnyx guidance and requirements. -Written by Dillin -September 24, 2025 -Table of contents ## Telnyx SOC Compliance & Certification Overview @@ -97,15 +98,15 @@ Understanding Telnyx’s SOC certifications helps you: In addition to security controls, Telnyx is committed to privacy and data protection. Key points drawn from the [Telnyx Privacy Policy](https://telnyx.com/privacy-policy) include: -* **GDPR & CCPA Compliance** +* **GDPR & CCPA Compliance** Telnyx complies with data privacy laws and ensures that personal data is processed according to legal obligations. -* **Limited Use & Purpose Restriction** +* **Limited Use & Purpose Restriction** Customer data and personal information are only used for purposes you authorize or as required by law. -* **Data Subject Rights** +* **Data Subject Rights** You may access, correct, erase, or object to processing of your personal data through Telnyx’s “request to control and review data” mechanism. -* **Data Locality Options** +* **Data Locality Options** Telnyx offers a choice of where to store call detail records (CDRs) and message detail records (MDRs) at rest (data locality). -* **Processor & Controller Roles** +* **Processor & Controller Roles** Depending on usage, Telnyx may act as a data processor or controller, but always ensures compliance with contractual and legal privacy obligations. --- @@ -117,5 +118,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12538402-telnyx-vapi-integration.md b/support-docs/en--articles--12538402-telnyx-vapi-integration.md index b15efcb0..84df576a 100644 --- a/support-docs/en--articles--12538402-telnyx-vapi-integration.md +++ b/support-docs/en--articles--12538402-telnyx-vapi-integration.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/12538402-telnyx-vapi-integration +title: "Telnyx + Vapi Integration" +description: "Below we'll cover the entire integration between us and… See Telnyx guidance and requirements Learn more about Telnyx + Vapi Integration with Telnyx." scraped: 2026-07-08 content_hash: 18362aba0f282afd4294867cb422064635c4ecd06134ed782340becfcfe46cac --- -Telnyx + Vapi Integration | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx + Vapi Integration -Below we'll cover the entire integration between us and Vapi +Below we'll cover the entire integration between us and… See Telnyx guidance and requirements Learn more about Telnyx + Vapi Integration with Telnyx. Z -Written by Zane Grey -May 20, 2026 -Table of contents -# **Telnyx + Vapi Integration** +## **Telnyx + Vapi Integration** Use this guide to connect a Telnyx phone number to Vapi so your Vapi assistant can receive inbound calls and, if needed, place outbound calls through Telnyx. @@ -30,9 +31,9 @@ This article is for using a Telnyx number with Vapi. It is not for importing a V There are two supported setup paths: -1. **Import an existing Telnyx number into Vapi** +1. **Import an existing Telnyx number into Vapi** Recommended for most customers. You keep the number in Telnyx and add it to Vapi from the Vapi dashboard. -2. **Use a BYO Telnyx SIP trunk with Vapi** +2. **Use a BYO Telnyx SIP trunk with Vapi** Use this only when you need custom SIP routing, SIP trunk credentials, or advanced inbound/outbound SIP configuration. If you are not sure which option to use, start with the imported-number flow. @@ -83,7 +84,7 @@ Recommended practices: * Do not include API keys in screenshots, support tickets, shared documents, or chat messages. * Rotate the key if it is exposed. * Delete the key if the integration is no longer used. -* Telnyx API key guidance: +* Telnyx API key guidance: ​**** ## **4. Import your Telnyx number into Vapi** @@ -100,7 +101,7 @@ In the Vapi dashboard: Once saved, inbound calls to the Telnyx number should route to the assigned Vapi assistant. -Vapi’s Telnyx import guide: +Vapi’s Telnyx import guide: ​ @@ -215,5 +216,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12580667-configure-repeat-call-guard-on-outbound-voice-profiles-beta.md b/support-docs/en--articles--12580667-configure-repeat-call-guard-on-outbound-voice-profiles-beta.md index df63f018..5a765b5a 100644 --- a/support-docs/en--articles--12580667-configure-repeat-call-guard-on-outbound-voice-profiles-beta.md +++ b/support-docs/en--articles--12580667-configure-repeat-call-guard-on-outbound-voice-profiles-beta.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/12580667-configure-repeat-call-guard-on-outbound-voice-profiles-beta +title: "Configure Repeat Call Guard on Outbound Voice Profiles" +description: "Control how many times a destination number can be called within a specific time window. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fb43cf98394528f486f9c1c354bcdb7bc67058815891be0c1a9d9e142aedade4 --- -Configure Repeat Call Guard on Outbound Voice Profiles (BETA) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configure Repeat Call Guard on Outbound Voice Profiles (BETA) -Control how many times a destination number can be called within a specific time window. +Control how many times a destination number can be called within a specific time window. See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 24, 2025 -Table of contents ## Background @@ -66,11 +67,11 @@ You’ll find the **Repeat Call Guard** section **below the Audio File Channel T Enable the toggle to activate **Repeat Call Guard**. -* **Start Time:** Define when call restrictions start in UTC. +* **Start Time:** Define when call restrictions start in UTC. Example: `08:00` -* **End Time:** Define when the restriction window ends in UTC. +* **End Time:** Define when the restriction window ends in UTC. Example: `18:00` -* **Calls per CLD:** Set how many times a single destination number can be called on a 24 hour rolling basis within the window. +* **Calls per CLD:** Set how many times a single destination number can be called on a 24 hour rolling basis within the window. ​ **Note on Rolling Reset:** Repeat Call Guard uses a rolling reset for the call counter within daily active window hours (e.g., 8:00–18:00 UTC). After hitting the max limit (e.g., 3 calls), the counter resets the next rolling 24 hours just after the time of the previous day's *first* allowed call, allowing a fresh slot from that point onward within the window. @@ -81,7 +82,7 @@ Enable the toggle to activate **Repeat Call Guard**. ## Step 4: Save Your Settings -Click **Save** to apply the configuration. +Click **Save** to apply the configuration. Your outbound profile will now enforce the set call limits within the defined time window. --- @@ -132,5 +133,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12580765-configure-p-charge-info-for-private-pbx-example-freepbx.md b/support-docs/en--articles--12580765-configure-p-charge-info-for-private-pbx-example-freepbx.md index b7bf0500..90af0a75 100644 --- a/support-docs/en--articles--12580765-configure-p-charge-info-for-private-pbx-example-freepbx.md +++ b/support-docs/en--articles--12580765-configure-p-charge-info-for-private-pbx-example-freepbx.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/12580765-configure-p-charge-info-for-private-pbx-example-freepbx +title: "Configure P-Charge-Info for Private PBX (Example: FreePBX)" +description: "Learn how to add a P-Charge-Info SIP header for calls made through your private PBX (using FreePBX as an example). See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: da7174659c7bd0bcd083bb2cd33647436f9a3b3694a22e7f1b73a73e19c2ce02 --- -Configure P-Charge-Info for Private PBX (Example: FreePBX) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configure P-Charge-Info for Private PBX (Example: FreePBX) -Learn how to add a P-Charge-Info SIP header for calls made through your private PBX (using FreePBX as an example). +Learn how to add a P-Charge-Info SIP header for calls made through your private PBX (using FreePBX as an example). See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 14, 2025 -Table of contents ## Background -Some carriers and services, including Telnyx, use the **P-Charge-Info** SIP header to identify the billing number associated with a call. +Some carriers and services, including Telnyx, use the **P-Charge-Info** SIP header to identify the billing number associated with a call. When using a **private PBX** like FreePBX, you can manually configure this header so that calls sent through your SIP trunk include the correct DID (billing number) in the SIP INVITE. ## Standard Behavior @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12580952-configure-token-authentication-header-x-telnyx-token-in-freepbx.md b/support-docs/en--articles--12580952-configure-token-authentication-header-x-telnyx-token-in-freepbx.md index aed9f923..b56e9053 100644 --- a/support-docs/en--articles--12580952-configure-token-authentication-header-x-telnyx-token-in-freepbx.md +++ b/support-docs/en--articles--12580952-configure-token-authentication-header-x-telnyx-token-in-freepbx.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/12580952-configure-token-authentication-header-x-telnyx-token-in-freepbx +title: "Configure Token Authentication Header (X-Telnyx-Token) in" +description: "Add a Telnyx token-based authentication header to outbound SIP calls from your FreePBX PBX system. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f3c47f34626edf3edcdeadadd3caf0bea970e047cd00857c49527519aaabc3d3 --- -Configure Token Authentication Header (X-Telnyx-Token) in FreePBX | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configure Token Authentication Header (X-Telnyx-Token) in FreePBX -Add a Telnyx token-based authentication header to outbound SIP calls from your FreePBX PBX system. +Add a Telnyx token-based authentication header to outbound SIP calls from your FreePBX PBX system. See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 15, 2025 -Table of contents ## Background When sending calls from a **private PBX** to Telnyx via IP-based SIP trunks, you can authenticate those calls using a **connection token**. -This is done by adding a custom SIP header — **`X-Telnyx-Token`** — to each outbound SIP INVITE. +This is done by adding a custom SIP header — **`X-Telnyx-Token`** — to each outbound SIP INVITE. Telnyx validates this token against the configured SIP connection in your account. ## Standard Behavior @@ -67,9 +68,9 @@ This file allows you to extend dialplan behavior safely without affecting system Open `/etc/asterisk/extensions_custom.conf` in a text editor and append the following: ``` -[macro-dialout-trunk-predial-hook] -exten => s,1,NoOp(Entering user defined context [macro-dialout-trunk-predial-hook] in extensions_custom.conf) -same => n,GoSub(func-set-sipheader,s,1(X-Telnyx-Token,TOKENFROMPORTAL)) same => n,Verbose(2,Added X-Telnyx-Token universally) +[macro-dialout-trunk-predial-hook] +exten => s,1,NoOp(Entering user defined context [macro-dialout-trunk-predial-hook] in extensions_custom.conf) +same => n,GoSub(func-set-sipheader,s,1(X-Telnyx-Token,TOKENFROMPORTAL)) same => n,Verbose(2,Added X-Telnyx-Token universally) same => n,MacroExit() ``` @@ -134,5 +135,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12640555-kuwait-did-requirements.md b/support-docs/en--articles--12640555-kuwait-did-requirements.md index 6d7530ca..a9760e0c 100644 --- a/support-docs/en--articles--12640555-kuwait-did-requirements.md +++ b/support-docs/en--articles--12640555-kuwait-did-requirements.md @@ -1,43 +1,44 @@ --- source_url: https://support.telnyx.com/en/articles/12640555-kuwait-did-requirements +title: "Kuwait DID Requirements" +description: "Requirements to acquire Kuwait numbers. See Telnyx guidance and requirements Learn more about Kuwait DID Requirements with Telnyx." scraped: 2026-07-08 content_hash: 839776264f8b266ddb78e908c8549a8290da8c05ead13c76a4be05c437179e21 --- -Kuwait DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Kuwait DID Requirements -Requirements to acquire Kuwait numbers. Start building on Telnyx today. +Requirements to acquire Kuwait numbers. See Telnyx guidance and requirements Learn more about Kuwait DID Requirements with Telnyx. -Written by NumberOps -January 22, 2026 -Table of contents -# **DID Number Requirements for Kuwait** +## **DID Number Requirements for Kuwait** In order to purchase a Kuwait number you will need to provide the following: ## **​Local Numbers in Kuwait** -For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* Company name -\* Company website -\* Kuwaiti ID Copy of an authorized representative -\* Local Company registration certificate -\* Traffic Forecast -\* Signed LOI (dated within 1 month) - Provided by Telnyx - [LOI Template .docx](https://telnyx-48416ce2297b.intercom-attachments-7.com/i/o/ltcafuzd/1859021631/2598a28fce5b9e7143855f466ff7/LOI+Template+.docx?expires=1783620000&signature=1978662ff3a7c8501636a490401195dd51f53bd722b4c377f372d43942656661&req=dSgiH8l8nIdcWPMW3Hu4gY09C9bSqz5LfWZSY1mSDfPiyKC%2BjX3DEJAef3qa%0Akw%3D%3D%0A) -\* Signed Service Agreement Form - Provided by Telnyx - [Service Acceptance Doc.xlsx](https://telnyx-48416ce2297b.intercom-attachments-2.com/i/o/ltcafuzd/1859022086/2008b1c4683d416d3fc4d35d23ef/Service+Acceptance+Doc.xlsx?expires=1783620000&signature=d66f6ad8f1fd718c3285cbd622fb43d5e37d7f1012d934c7f30d200836d97cde&req=dSgiH8l8n4FXX%2FMW3Hu4gZzcweway3h0YYsTj8UoTRX%2B9Rn%2BtqTBfCHwjFd1%0ATw%3D%3D%0A) -​ -Additional Information: -\* Every order is subject to our local provider’s approval. -\* Business use required: Business use is required, private use is not allowed. +For **business identity** verification: +\* Name, last name of an authorized representative +\* Contact phone number +\* Company name +\* Company website +\* Kuwaiti ID Copy of an authorized representative +\* Local Company registration certificate +\* Traffic Forecast +\* Signed LOI (dated within 1 month) - Provided by Telnyx - [LOI Template .docx](https://telnyx-48416ce2297b.intercom-attachments-7.com/i/o/ltcafuzd/1859021631/2598a28fce5b9e7143855f466ff7/LOI+Template+.docx?expires=1783620000&signature=1978662ff3a7c8501636a490401195dd51f53bd722b4c377f372d43942656661&req=dSgiH8l8nIdcWPMW3Hu4gY09C9bSqz5LfWZSY1mSDfPiyKC%2BjX3DEJAef3qa%0Akw%3D%3D%0A) +\* Signed Service Agreement Form - Provided by Telnyx - [Service Acceptance Doc.xlsx](https://telnyx-48416ce2297b.intercom-attachments-2.com/i/o/ltcafuzd/1859022086/2008b1c4683d416d3fc4d35d23ef/Service+Acceptance+Doc.xlsx?expires=1783620000&signature=d66f6ad8f1fd718c3285cbd622fb43d5e37d7f1012d934c7f30d200836d97cde&req=dSgiH8l8n4FXX%2FMW3Hu4gZzcweway3h0YYsTj8UoTRX%2B9Rn%2BtqTBfCHwjFd1%0ATw%3D%3D%0A) +​ +Additional Information: +\* Every order is subject to our local provider’s approval. +\* Business use required: Business use is required, private use is not allowed. ​ Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -51,5 +52,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12650709-how-to-pick-a-toll-free-use-case.md b/support-docs/en--articles--12650709-how-to-pick-a-toll-free-use-case.md index 502b81f8..4b763ecc 100644 --- a/support-docs/en--articles--12650709-how-to-pick-a-toll-free-use-case.md +++ b/support-docs/en--articles--12650709-how-to-pick-a-toll-free-use-case.md @@ -1,22 +1,24 @@ --- source_url: https://support.telnyx.com/en/articles/12650709-how-to-pick-a-toll-free-use-case +title: "How to Pick a Toll Free Use Case" +description: "When submitting a Toll Free Verification Request this is how you select a Use… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 206304a57044394aac7a609baf4be472c03ceee1447f9d2acf7f69b396d0235a --- -How to Pick a Toll Free Use Case | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Pick a Toll Free Use Case -When submitting a Toll Free Verification Request this is how you select a Use Case +When submitting a Toll Free Verification Request this is how you select a Use… See Telnyx guidance and requirements. K -Written by Klane Pedrie -October 23, 2025 How to Pick a Toll Free Use Case diff --git a/support-docs/en--articles--1270091-sms-opt-out-keywords-and-stop-words.md b/support-docs/en--articles--1270091-sms-opt-out-keywords-and-stop-words.md index 0d04ce1a..9ba58734 100644 --- a/support-docs/en--articles--1270091-sms-opt-out-keywords-and-stop-words.md +++ b/support-docs/en--articles--1270091-sms-opt-out-keywords-and-stop-words.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1270091-sms-opt-out-keywords-and-stop-words +title: "SMS Opt-Out Keywords and Stop Words" +description: "Learn more about how Telnyx processes SMS opt-outs and handles stop… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f3353731b6e8800f81e58e8ed035f38f04c7d5082aaf9cfd8c430d1baee9ca82 --- -SMS Opt-Out Keywords and Stop Words | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SMS Opt-Out Keywords and Stop Words -Learn more about how Telnyx processes SMS opt-outs and handles stop words +Learn more about how Telnyx processes SMS opt-outs and handles stop… See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 20, 2026 -Table of contents -# **What are SMS Opt-Out Keywords?** +## **What are SMS Opt-Out Keywords?** Telnyx automatically processes incoming messages and recognises **English language** stop words. Stop words are specific words such as STOP or UNSUBSCRIBE that signal that a person no longer wishes to receive messages from you. @@ -90,5 +91,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12748292-bangladesh-did-requirements.md b/support-docs/en--articles--12748292-bangladesh-did-requirements.md index 6df865d7..a9404c44 100644 --- a/support-docs/en--articles--12748292-bangladesh-did-requirements.md +++ b/support-docs/en--articles--12748292-bangladesh-did-requirements.md @@ -1,42 +1,43 @@ --- source_url: https://support.telnyx.com/en/articles/12748292-bangladesh-did-requirements +title: "Bangladesh DID Requirements" +description: "Here you will find a detailed list of the requirements for acquiring Bangladesh numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 15a5680cc83a3ffc9767cc99d04c020f0c69f3f1bc0d6c2e1879de42bb5b4fb3 --- -Bangladesh DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bangladesh DID Requirements -Here you will find a detailed list of the requirements for acquiring Bangladesh numbers. +Here you will find a detailed list of the requirements for acquiring Bangladesh numbers. See Telnyx guidance and requirements. -Written by NumberOps -November 5, 2025 -Table of contents -# **DID Number Requirements for** Bangladesh +## **DID Number Requirements for** Bangladesh In order to purchase an Bangladesh number you will need to provide the following: ## **National & Mobile Numbers in** Bangladesh -For **business identity** verification: -\* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Passport or ID copy of an authorized representative -\* Business Registration Certificate -\* Signed LOI (dated within 1 month) +For **business identity** verification: +\* Name, last name of an authorized representative +\* Company name +\* Contact phone number +\* Passport or ID copy of an authorized representative +\* Business Registration Certificate +\* Signed LOI (dated within 1 month) ​ -​For **address** verification: -\* Worldwide Address (street, building number, postal code, city, and country) -\* Proof of Address matching the address in the Business Registration Certificate (dated within 3 months) -​ +​For **address** verification: +\* Worldwide Address (street, building number, postal code, city, and country) +\* Proof of Address matching the address in the Business Registration Certificate (dated within 3 months) +​ ​**\* Business use required:** Business use is required, private use is not allowed. \*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -50,5 +51,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1277754-freepbx-v13-pjsip-credentials.md b/support-docs/en--articles--1277754-freepbx-v13-pjsip-credentials.md index bfa0d237..ffdc3bb7 100644 --- a/support-docs/en--articles--1277754-freepbx-v13-pjsip-credentials.md +++ b/support-docs/en--articles--1277754-freepbx-v13-pjsip-credentials.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1277754-freepbx-v13-pjsip-credentials +title: "FreePBX V13: PJSIP Credentials" +description: "In this article we will explain how to configure a FreePBX PJSIP V13 Credentials Trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 304f65e7ea059836804d95223e80b6075f783b667ebcc89ebc1e2dfc376cc268 --- -FreePBX V13: PJSIP Credentials | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreePBX V13: PJSIP Credentials -In this article we will explain how to configure a FreePBX PJSIP V13 Credentials Trunk with Telnyx. +In this article we will explain how to configure a FreePBX PJSIP V13 Credentials Trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#instructions-to-configure-a-freepbx-pjsip-v13) @@ -35,7 +36,7 @@ Additional documentation and resources: --- -# Instructions to Configure a FreePBX PJSIP V13 +## Instructions to Configure a FreePBX PJSIP V13 In this activity you will: @@ -111,10 +112,10 @@ The default behavior of FreePBX version 13 is to use chan\_pjsip for endpoints a 3. Once you've completed this, click **Submit** and then **Apply Config.** ![FreePBX settings section.](_images/55db9cb34da2bcff.png) -4. Now go to **Applications -> Extensions > Add Extension > Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. - ​ - ​*Note that if you do not set an Outbound CID for your Extension, you must enable this on your trunk. See the [Pre-requisites](https://support.telnyx.com/en/articles/1130648-configuring-a-freepbx-v13-credentials-trunk#h_b67fe20e22) section.* - ​ +4. Now go to **Applications -> Extensions > Add Extension > Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. + ​ + ​*Note that if you do not set an Outbound CID for your Extension, you must enable this on your trunk. See the [Pre-requisites](https://support.telnyx.com/en/articles/1130648-configuring-a-freepbx-v13-credentials-trunk#h_b67fe20e22) section.* + ​ ​*Note: This device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* 5. Click **Submit** and **Apply Config.** 6. Navigate to **Settings > Advanced Settings > Dialplan > Operational > SIP Channel Driver**. @@ -143,7 +144,7 @@ The default behavior of FreePBX version 13 is to use chan\_pjsip for endpoints a * prepend:blank; match pattern: (Country Dialing prefix)*NXXNXXXXXX* ![Dialed manipulation rules tab. ](_images/8433bb072b1f57dd.png) -11. Click on the **PJSIP Settings** tab and on the **General** sub-tab. +11. Click on the **PJSIP Settings** tab and on the **General** sub-tab. ​ ### Provide the Following Properties: @@ -190,13 +191,13 @@ You will want to make sure you define routes for all types of calls. Not definin 5. **Trunk Sequence for Matched Routes :** Select the trunk you just created in [section 2](#chanpjsip-trunkconfiguration). ![Outbound rates configuration settings. ](_images/03a0db6e3b8b108c.png) -3. Now select the **Dial Patterns** tab to the right of the **Route Settings** tab and enter dial patterns exactly as you see in the following image. This pattern allows you to dial 10 Digits (U.S. Calling), 11 Digits (North American Calling). - ​ +3. Now select the **Dial Patterns** tab to the right of the **Route Settings** tab and enter dial patterns exactly as you see in the following image. This pattern allows you to dial 10 Digits (U.S. Calling), 11 Digits (North American Calling). + ​ ​*If you need dial patterns for a region outside North America, please contact Telnyx support.* ![Dial patterns section of outbound rates. ](_images/b1b53778bd839984.png) - ***Note*** *that our current documentation portal shrinks screenshots, making some detail difficult to see. Right-click on the image above and select "Open image in new tab" from the context menu. This will open the image in a new tab and display it at its full size and resolution.* + ***Note*** *that our current documentation portal shrinks screenshots, making some detail difficult to see. Right-click on the image above and select "Open image in new tab" from the context menu. This will open the image in a new tab and display it at its full size and resolution.* ​ 4. Click **Submit**, then **Apply Config**. @@ -209,8 +210,8 @@ When a call comes in from the outside, it'll need to be directed from sip.telnyx In this section, we'll configure our own inbound routes. 1. Make your way to **Connectivity -> Inbound Routes** and open the **General** tab. -2. The following image demonstrates an inbound route that will send *ANY* call to a certain extension. - ​ +2. The following image demonstrates an inbound route that will send *ANY* call to a certain extension. + ​ To direct a specific number to a specific extension you would create a route and set the "[DID Number](https://telnyx.com/resources/sip-did)" field to your 11 digit DID with sip.telnyx.com (for instance : [12172031700](http://#)). ![Inbound routes configuration section. ](_images/1a1b59fcbfca0746.png) @@ -247,5 +248,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12805746-surcharge-for-high-abandoned-call-rates.md b/support-docs/en--articles--12805746-surcharge-for-high-abandoned-call-rates.md index c56df699..5a0c3681 100644 --- a/support-docs/en--articles--12805746-surcharge-for-high-abandoned-call-rates.md +++ b/support-docs/en--articles--12805746-surcharge-for-high-abandoned-call-rates.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/12805746-surcharge-for-high-abandoned-call-rates +title: "Surcharge for High Abandoned Call Rates" +description: "Starting November 1, 2025 we will be applying surcharges to outbound traffic with high abandoned call rates to reduce… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3272b61bb2469240175551ec4c1dcbf04af0c72699d45dc631fdbea7026af7dc --- -Surcharge for High Abandoned Call Rates | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Surcharge for High Abandoned Call Rates -Starting November 1, 2025 we will be applying surcharges to outbound traffic with high abandoned call rates to reduce misuse and keep the network reliable for everyone. +Starting November 1, 2025 we will be applying surcharges to outbound traffic with high abandoned call rates to reduce… See Telnyx guidance and requirements. -Written by David -November 19, 2025 -Table of contents ## **What's Changing?** @@ -59,7 +60,7 @@ There are two options to track your abandoned call percentage. * Filter by **Direction = outbound** * Breakout with **recv\_cancel** contains abandoned calls -# Frequently Asked Questions: +## Frequently Asked Questions: * **If my account had 21% of abandoned calls will the surcharge apply to the % that exceeds the threshold or all the abandoned calls?** @@ -82,5 +83,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12812898-10dlc-mock-brands-and-campaigns.md b/support-docs/en--articles--12812898-10dlc-mock-brands-and-campaigns.md index c9f575d5..43d050e5 100644 --- a/support-docs/en--articles--12812898-10dlc-mock-brands-and-campaigns.md +++ b/support-docs/en--articles--12812898-10dlc-mock-brands-and-campaigns.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/12812898-10dlc-mock-brands-and-campaigns +title: "10DLC Mock Brands and Campaigns" +description: "In this article, we break down creating mock 10DLC brands and campaigns and their purpose. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bd106bb9b5cb7262013679d900f6eaab74650e6565c5a676a247379f6c7c0d07 --- -10DLC Mock Brands and Campaigns | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Mock Brands and Campaigns -In this article, we break down creating mock 10DLC brands and campaigns and their purpose. +In this article, we break down creating mock 10DLC brands and campaigns and their purpose. See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 19, 2026 -Table of contents If your business wants to try creating brands and campaigns to test API behavior, webhook events, or general 10DLC provisioning pipelines, creating a mock brand and mock campaigns can be useful. Mock brands and mock campaigns can be created at no cost allowing for a free way to test each step of your 10DLC integration. In this guide, we'll show you how to create mock brands and campaigns. @@ -56,5 +57,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12901901-understanding-configuration-propagation-delays-in-mission-control-portal-and-api.md b/support-docs/en--articles--12901901-understanding-configuration-propagation-delays-in-mission-control-portal-and-api.md index 37233d7d..54718ef0 100644 --- a/support-docs/en--articles--12901901-understanding-configuration-propagation-delays-in-mission-control-portal-and-api.md +++ b/support-docs/en--articles--12901901-understanding-configuration-propagation-delays-in-mission-control-portal-and-api.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/12901901-understanding-configuration-propagation-delays-in-mission-control-portal-and-api +title: "Understanding Configuration Propagation Delays in Mission" +description: "Learn how Telnyx updates move through the platform and how to optimize design around short propagation windows. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 056e70a4c1d28bc5d0d9d3df1ccdbf278417fe9bf3ba3ed4050e840cc711fe77 --- -Understanding Configuration Propagation Delays in Mission Control Portal and API | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Understanding Configuration Propagation Delays in Mission Control Portal and API -Learn how Telnyx updates move through the platform and how to optimize design around short propagation windows. +Learn how Telnyx updates move through the platform and how to optimize design around short propagation windows. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2025 -Table of contents ## Background @@ -48,5 +49,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--12933869-understanding-the-fcc-s-new-do-not-originate-dno-requirements-effective-december-15-2025.md b/support-docs/en--articles--12933869-understanding-the-fcc-s-new-do-not-originate-dno-requirements-effective-december-15-2025.md index 17a3e8ba..8dcc2af1 100644 --- a/support-docs/en--articles--12933869-understanding-the-fcc-s-new-do-not-originate-dno-requirements-effective-december-15-2025.md +++ b/support-docs/en--articles--12933869-understanding-the-fcc-s-new-do-not-originate-dno-requirements-effective-december-15-2025.md @@ -1,20 +1,24 @@ --- source_url: https://support.telnyx.com/en/articles/12933869-understanding-the-fcc-s-new-do-not-originate-dno-requirements-effective-december-15-2025 +title: "Understanding the FCC’s New Do-Not-Originate (DNO)" +description: "The Federal Communications Commission (FCC) has adopted new rules that expand the industry’s responsibilities around… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8c00b9aa07357e8d25a598fbdf4427471e341bc0884ddfc96abd5d756eb2cad8 --- -Understanding the FCC’s New Do-Not-Originate (DNO) Requirements (Effective December 15, 2025) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Understanding the FCC’s New Do-Not-Originate (DNO) Requirements (Effective December 15, 2025) -Written by Telnyx Engineering +The Federal Communications Commission (FCC) has adopted new rules that expand the industry’s responsibilities around… See Telnyx guidance and requirements. + + -November 25, 2025 -Table of contents ## **Overview** @@ -24,7 +28,7 @@ Historically, only gateway providers (U.S.-based intermediate providers that rec **Under the FCC’s new rules ([FCC 25-15](https://www.federalregister.gov/documents/2025/03/24/2025-04811/advanced-methods-to-target-and-eliminate-unlawful-robocalls)****), all U.S. voice service providers in the call path must block calls that appear to originate from a number on a “reasonable DNO list.” These rules take effect on December 15, 2025.** -# **What Is a DNO List?** +## **What Is a DNO List?** A DNO list contains telephone numbers that should *never* place outbound calls. When a provider sees an outbound call that appears to be originating from one of these numbers, the provider is required to block it before it reaches the end user. @@ -34,36 +38,36 @@ The FCC’s goal is to prevent a common scam pattern: DNO protection helps break this pattern by ensuring that these inbound-only and fraud-associated numbers cannot be used to originate calls. -# **What’s Changing?** +## **What’s Changing?** Previously, only gateway providers were obligated to maintain and enforce DNO lists. Under the FCC’s updated rules, all U.S. voice service providers throughout the call path must block outbound calls that present a number appearing on a “reasonable DNO list.” **This obligation applies regardless of your position in the call path. If you are listed in the Robocall Mitigation Database as a voice service provider, gateway provider, or non-gateway intermediate provider** — **this rule applies to you.** -# **What Counts as a “Reasonable DNO List”?** +## **What Counts as a “Reasonable DNO List”?** The FCC does *not* mandate a single centralized DNO list. Instead, providers must maintain and consult a DNO list covering **four categories of numbers**: 1. **Invalid Numbers** - * Numbers that are not dialable under the North American Numbering Plan. + * Numbers that are not dialable under the North American Numbering Plan. ​ - * Example: numbers with invalid NPA-NXX formats. + * Example: numbers with invalid NPA-NXX formats. ​ 2. **Unallocated Numbers** - * Valid NANP numbers that have never been assigned to a provider. + * Valid NANP numbers that have never been assigned to a provider. ​ 3. **Unused Numbers** - * Numbers that a provider has been allocated but has not yet assigned to an end user.​ + * Numbers that a provider has been allocated but has not yet assigned to an end user.​ ​ 4. **Numbers Requested for DNO Blocking** * Inbound-only numbers that the owner of the number has requested be added to the DNO list * Inbound-only government numbers when the government entity has requested DNO protection - * Private-sector inbound-only numbers used in impersonation scams, when the number owner requests blocking. - ​ + * Private-sector inbound-only numbers used in impersonation scams, when the number owner requests blocking. + ​ ​ Providers may also include additional categories, as long as the overall list remains “reasonable” as defined in the Order. @@ -77,5 +81,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1295514-grandstream-umc6202-auth-setup.md b/support-docs/en--articles--1295514-grandstream-umc6202-auth-setup.md index 782a5ac3..f16b824f 100644 --- a/support-docs/en--articles--1295514-grandstream-umc6202-auth-setup.md +++ b/support-docs/en--articles--1295514-grandstream-umc6202-auth-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1295514-grandstream-umc6202-auth-setup +title: "Grandstream UMC6202: Auth Setup" +description: "This article will provide you steps for configuring your Grandstream UMC6202 with Telnyx phone service using… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3f9eb90f7a2bd3fb73ab47c25672912fb6143933e74edc57f45983b1a5687628 --- -Grandstream UMC6202: Auth Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream UMC6202: Auth Setup -This article will provide you steps for configuring your Grandstream UMC6202 with Telnyx phone service using Registration (user/pass). +This article will provide you steps for configuring your Grandstream UMC6202 with Telnyx phone service using… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_ffb5e1a080) @@ -38,7 +39,7 @@ Additional documentation and resources: --- -# Configuring the Grandstream UMC 6202 +## Configuring the Grandstream UMC 6202 In this activity you will: @@ -78,7 +79,7 @@ All the configuration you'll need to do will take place on the web UI, which act 2. If connected successfully, the UCM6200 series login page. Out of the box, your device will have the following default credentials: 1. **Username**: *admin* - 2. **Password**: *admin* + 2. **Password**: *admin* ​*HOWEVER: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit. It is highly recommended to change the default password after logging in for the first time. Older units have default password* admin*.* [Back to Top](#h_ffb5e1a080) @@ -111,10 +112,10 @@ All the configuration you'll need to do will take place on the web UI, which act ## 3. Create an inbound route -When a call comes in from the outside, it'll need to be directed from sip.telnyx.com to the phone extension you ultimately want it to go, such as a user extension or an IVR extension. +When a call comes in from the outside, it'll need to be directed from sip.telnyx.com to the phone extension you ultimately want it to go, such as a user extension or an IVR extension. ​ -In this section, we'll configure our own inbound routes. +In this section, we'll configure our own inbound routes. ​ ### Steps: @@ -172,16 +173,16 @@ Now let's configure your outbound caller ID. Grandstream offers many ways to con | --- | | ***Note:*** *Before configuring an outbound caller ID, you should be aware of some of the naming conventions standard for caller ID creation:* * *Your outbound Caller ID Name should be in **capital letters**. This will appears more clearly/visible on some devices.* * *You **must NOT use any special characters**, as they will not be displayed.* * *Some of regular **Canadian providers will not show more than 15 characters**. We suggest shrinking or adapt your caller ID.* * ***Spaces are allowed*** *in a caller id name.* * *Be familiar with [Telnyx's caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy)* | -1. To enable a global outbound CID: +1. To enable a global outbound CID: From the left-hand navigation, expand **PBX Settings** and click **General Settings** in the sub-menu. ![General settings sub-tab in the PBX settings section. ](_images/c26e5ac929e5eb66.png) -2. To enable caller IDs for each extension: +2. To enable caller IDs for each extension: From the left-hand navigation, expand **Extension/Trunk** and click **Extensions** in the sub-menu. 3. Click on the extension you want to assign a caller ID and provide your caller ID in the **CallerID Number** field. ![Extension/Trunk sub-menu. ](_images/76d7d440fbd8fc8b.png) -4. To enable a caller ID on the outbound route: +4. To enable a caller ID on the outbound route: From the left-hand navigation, expand **Extension/Trunk** and click **Outbound Routes** in the sub-menu. 5. From here, you can set your caller ID for the entire route in the **Outbound Route CID** field. @@ -216,5 +217,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1310359-acceptable-use-policy-for-messaging.md b/support-docs/en--articles--1310359-acceptable-use-policy-for-messaging.md index c80df906..b058e747 100644 --- a/support-docs/en--articles--1310359-acceptable-use-policy-for-messaging.md +++ b/support-docs/en--articles--1310359-acceptable-use-policy-for-messaging.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging +title: "Acceptable Use Policy for Messaging" +description: "In this article we will restricted message types and campaigns so you can make sure to avoid issues when sending… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5e8e1cf8aa10a3e34339535088e67de5170094bfa9d4b7fe2d7fffe43bba081e --- -Acceptable Use Policy for Messaging | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Acceptable Use Policy for Messaging -In this article we will restricted message types and campaigns so you can make sure to avoid issues when sending messages. +In this article we will restricted message types and campaigns so you can make sure to avoid issues when sending… See Telnyx guidance and requirements. -Written by Telnyx Sales -February 12, 2024 -Table of contents Telnyx has strict guidelines on the types of messages that you may send from the Telnyx platform. **Telnyx reserves the right to suspend or close your account if you violate any of the guidelines below or our** **[Terms and Conditions](https://telnyx.com/terms-and-conditions)**. Please review both documents before you send any SMS messages. @@ -75,14 +76,14 @@ You may not represent or identify yourself as another individual or business in Sending messages with fraudulent information or phishing to get confidential information from a recipient is explicitly prohibited. -# Additional Regulations +## Additional Regulations In addition to the restrictions above, Telnyx customers must adhere to the following laws, regulations and recommendations: ## CAN-SPAM (United States) -The Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM”) is a federal law regulating the transmission of commercial email messages and Internet-to-phone SMS commercial messages to addresses that reference Internet domains. -​  +The Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (“CAN-SPAM”) is a federal law regulating the transmission of commercial email messages and Internet-to-phone SMS commercial messages to addresses that reference Internet domains. +​ The full text of this law can be found here: ## CASL (Canada) @@ -93,7 +94,7 @@ The full text of this law and its accompanying regulations can be [found here](h ## CTIA Messaging Principles -CTIA’s [Messaging Principles and Best Practices](https://api.ctia.org/docs/default-source/default-document-library/170119-ctia-messaging-principles-and-best-practices.pdf) offers a set of recommendations developed with wireless messaging ecosystem stakeholders to support a robust and dynamic wireless messaging community. +CTIA’s [Messaging Principles and Best Practices](https://api.ctia.org/docs/default-source/default-document-library/170119-ctia-messaging-principles-and-best-practices.pdf) offers a set of recommendations developed with wireless messaging ecosystem stakeholders to support a robust and dynamic wireless messaging community. ​ --- @@ -105,5 +106,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311073-spain-did-requirements.md b/support-docs/en--articles--1311073-spain-did-requirements.md index 7aae6d50..bb2c0d34 100644 --- a/support-docs/en--articles--1311073-spain-did-requirements.md +++ b/support-docs/en--articles--1311073-spain-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1311073-spain-did-requirements +title: "Spain DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Spain numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ef0fb0b070dfaae2f36d1e7638bf4f76d158e0b1fc287ad5275753beabdc8f10 --- -Spain DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Spain DID Requirements -Here you will find a detailed list of requirements to acquire Spain numbers. +Here you will find a detailed list of requirements to acquire Spain numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 26, 2026 -Table of contents -# DID Number Requirements for Spain +## DID Number Requirements for Spain In order to purchase a Spain number you will need to provide the following: @@ -50,9 +51,9 @@ For **address** verification: \* Address matching DID area code (street, building number, postal code, city, and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **National Numbers in Spain** @@ -79,18 +80,18 @@ For **address** verification: \* Address in Spain (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: -\* End-users must be physically present in the country when purchasing numbers from that country +\* Proof of address (dated within 3 months) +​ +Additional details: +\* End-users must be physically present in the country when purchasing numbers from that country ​ \*Please note that once the documentation is received, it will take approximately 72 hours to validate the information and activate the number for use. ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Spain DIDs** @@ -134,5 +135,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311433-belgium-did-requirements.md b/support-docs/en--articles--1311433-belgium-did-requirements.md index dedeed50..b617bdd1 100644 --- a/support-docs/en--articles--1311433-belgium-did-requirements.md +++ b/support-docs/en--articles--1311433-belgium-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1311433-belgium-did-requirements +title: "Belgium DID Requirements" +description: "Here you will find a detailed list of requirements to acquiring Belgium numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: db250e571cb81ce56ee8be8a8d95fea7eefc5fda07902fd7fb3f25e7dd022dca --- -Belgium DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Belgium DID Requirements -Here you will find a detailed list of requirements to acquiring Belgium numbers. +Here you will find a detailed list of requirements to acquiring Belgium numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -Updated over 3 weeks ago -Table of contents -# DID Number Requirements for Belgium +## DID Number Requirements for Belgium In order to purchase a Belgium number you will need to provide the following: @@ -50,9 +51,9 @@ For **address** verification: \* Address matching the DID area code (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Toll-Free Numbers in Belgium** @@ -79,10 +80,10 @@ For **business identity** verification: For address verification: -\* Address in Belgium (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Address in Belgium (street, building number, postal code, city and country) +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Mobile Numbers in Belgium** @@ -117,17 +118,17 @@ For **address** verification: \* Address in Belgium (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country \*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Belgium DIDs** @@ -171,5 +172,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311445-france-did-requirements.md b/support-docs/en--articles--1311445-france-did-requirements.md index 2b5c1a42..370fd21a 100644 --- a/support-docs/en--articles--1311445-france-did-requirements.md +++ b/support-docs/en--articles--1311445-france-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1311445-france-did-requirements +title: "France DID Requirements" +description: "Here you will find a detailed list of requirements to acquire numbers in France. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ff291c213966e42f33666739ec3ad6fdb17506f593478b5c24c2538833e0d9da --- -France DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # France DID Requirements -Here you will find a detailed list of requirements to acquire numbers in France. +Here you will find a detailed list of requirements to acquire numbers in France. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 26, 2026 -Table of contents -# DID Number Requirements for France +## DID Number Requirements for France In order to purchase a France number you will need to provide the following: @@ -28,7 +29,7 @@ For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number \* Local Copy of ID or Passport For **business identity** verification: @@ -43,10 +44,10 @@ For **business identity** verification: For **address** verification: -\* Address in France (street, building number, postal code, city, and country) -\* Proof of Address (dated within 3 months) -​ -Additional details: +\* Address in France (street, building number, postal code, city, and country) +\* Proof of Address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **National Numbers in France** @@ -55,7 +56,7 @@ For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number \* Local Passport or ID copy For **business identity** verification: @@ -70,10 +71,10 @@ For **business identity** verification: For **address** verification: -\* Address in France (street, building number, postal code, city, and country) -\* Proof of Address (dated within 3 months) -​ -Additional details: +\* Address in France (street, building number, postal code, city, and country) +\* Proof of Address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Toll-Free Numbers in France** @@ -84,26 +85,26 @@ For **business identity** verification: \* Company name -\* Contact phone number +\* Contact phone number \* Local Company registration certificate \* Company Registration Number (SIREN number) For **address** verification: -\* Address in France (street, building number, postal code, city, and country) +\* Address in France (street, building number, postal code, city, and country) \* Proof of Address (dated within 3 months) -Additional details: -\* End-users must be physically present in the country when purchasing numbers from that country +Additional details: +\* End-users must be physically present in the country when purchasing numbers from that country \*Business use required: Business use is required, private use is not allowed. \*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring France DIDs** @@ -147,5 +148,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311450-germany-did-requirements.md b/support-docs/en--articles--1311450-germany-did-requirements.md index f6476ba1..b516b315 100644 --- a/support-docs/en--articles--1311450-germany-did-requirements.md +++ b/support-docs/en--articles--1311450-germany-did-requirements.md @@ -1,103 +1,104 @@ --- source_url: https://support.telnyx.com/en/articles/1311450-germany-did-requirements +title: "Germany DID Requirements" +description: "Here you will find detailed requirements for acquiring Germany numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bd226c0e0d50410523e6d2d650571a2eb346fe6b620f163116b73aa45baf2dfd --- -Germany DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Germany DID Requirements -Here you will find detailed requirements for acquiring Germany numbers. +Here you will find detailed requirements for acquiring Germany numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 26, 2026 -Table of contents -# DID Number Requirements for Germany +## DID Number Requirements for Germany In order to purchase a Germany number you will need to provide the following: ## **Local Numbers in Germany** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Local Copy of ID or Passport -\* Germany registration form (see attachment below) -​ -​For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Local Copy of ID or Passport +\* Germany registration form (see attachment below) +​ +​For **business identity** verification: \* Name, last name of an authorized representative -\* Company name +\* Company name \* Contact phone number -\* Local Company Registration Certificate +\* Local Company Registration Certificate \* Germany registration form (see attachment below) -*The form should be fully signed and include the representative's name, surname, date, and company's stamp. If the stamp is not available, the company's name should be written by hand on the registration form.* -​ -​For **address** verification: -\* Address matching the DID area code (street, building number, postal code, city, and country) +*The form should be fully signed and include the representative's name, surname, date, and company's stamp. If the stamp is not available, the company's name should be written by hand on the registration form.* +​ +​For **address** verification: +\* Address matching the DID area code (street, building number, postal code, city, and country) \* A copy of a utility bill (less than 3 months old) -Additional details: -\* End-users must be physically present in the country when purchasing numbers from that country +Additional details: +\* End-users must be physically present in the country when purchasing numbers from that country \* Only scanned documents are acceptable for German number registration. ## **National Numbers in Germany** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Local Copy of ID or Passport -\* Germany registration form (see attachment below) -​ -​For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Local Copy of ID or Passport +\* Germany registration form (see attachment below) +​ +​For **business identity** verification: \* Name, last name of an authorized representative -\* Company name +\* Company name \* Contact phone number -\* Local Passport or ID copy of an authorized representative -\* Local Company registration certificate -\* Germany registration form (see attachment below) +\* Local Passport or ID copy of an authorized representative +\* Local Company registration certificate +\* Germany registration form (see attachment below) ​ *The form should be fully signed and include the representative's name, surname, date, and company stamp. If the stamp is not available, the company's name should be written by hand on the registration form.* -For **address** verification: -\* Address in Germany matching the address in the PoA/ID (street, building number, postal code, city, and country) +For **address** verification: +\* Address in Germany matching the address in the PoA/ID (street, building number, postal code, city, and country) \* Proof of address (dated within 3 months) -Additional details: -\* End-users must be physically present in the country when purchasing numbers from that country +Additional details: +\* End-users must be physically present in the country when purchasing numbers from that country \* Only scanned documents are acceptable for German number registration. ## **Toll-Free Numbers in Germany** -For **business identity** verification: -\* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Place of birth of an authorized representative -\* Local Passport or ID copy of an authorized representative -\* Signed LOI (dated within 1 month) -\* Power of attorney (*Please Note: This document will be provided by Telnyx)* +For **business identity** verification: +\* Name, last name of an authorized representative +\* Company name +\* Contact phone number +\* Place of birth of an authorized representative +\* Local Passport or ID copy of an authorized representative +\* Signed LOI (dated within 1 month) +\* Power of attorney (*Please Note: This document will be provided by Telnyx)* \* Local Company registration certificate -For **address** verification: -\* Address in Germany matching the Local Company registration certificate(street, building number, postal code, city and country) +For **address** verification: +\* Address in Germany matching the Local Company registration certificate(street, building number, postal code, city and country) \* Proof of address (dated within 3 months) -Additional details: -\* End-users must be physically present in the country when purchasing numbers from that country -\* Only scanned documents are acceptable for German number registration. -\* Service usage description in German +Additional details: +\* End-users must be physically present in the country when purchasing numbers from that country +\* Only scanned documents are acceptable for German number registration. +\* Service usage description in German \* Marketing details in German **\* Business use required:** Business use is required for Germany toll-free numbers, private use is not allowed. @@ -106,8 +107,8 @@ Additional details: ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Germany DIDs** @@ -153,5 +154,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311457-united-kingdom-uk-did-requirements.md b/support-docs/en--articles--1311457-united-kingdom-uk-did-requirements.md index ba33e9e5..c60dfb84 100644 --- a/support-docs/en--articles--1311457-united-kingdom-uk-did-requirements.md +++ b/support-docs/en--articles--1311457-united-kingdom-uk-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1311457-united-kingdom-uk-did-requirements +title: "United Kingdom (UK) DID Requirements" +description: "Here you will find detailed requirements for acquiring numbers in Great Britain. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d7f0512dfd46a102de3d8c9312b5ea722075be26894d7aee299be05706fc607a --- -United Kingdom (UK) DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # United Kingdom (UK) DID Requirements -Here you will find detailed requirements for acquiring numbers in Great Britain. +Here you will find detailed requirements for acquiring numbers in Great Britain. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 26, 2026 -Table of contents -# DID Number Requirements for the UK +## DID Number Requirements for the UK In order to purchase an United Kingdom number you will need to provide the following: @@ -50,9 +51,9 @@ In order to purchase an United Kingdom number you will need to provide the follo \* Address within the UK (street, building number, postal code, city, and country) -\* A copy of a utility bill (less than 3 months old) -​ -Additional details: +\* A copy of a utility bill (less than 3 months old) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **National Numbers in the United Kingdom** @@ -83,9 +84,9 @@ Additional details: \* Address within the UK (street, building number, postal code, city, and country) -\* A copy of a utility bill (less than 3 months old) -​ -Additional details: +\* A copy of a utility bill (less than 3 months old) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Toll-Free & Mobile Numbers in the United Kingdom** @@ -116,17 +117,17 @@ Additional details: \* Address within the UK (street, building number, postal code, city, and country) -\* A copy of a utility bill (less than 3 months old) -​ -Additional details: -\* End-users must be physically present in the country when purchasing numbers from that country -​ +\* A copy of a utility bill (less than 3 months old) +​ +Additional details: +\* End-users must be physically present in the country when purchasing numbers from that country +​ \*Please note that once the documentation is received, it will take approximately 72 hours to validate the information and activate the number for use. ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring U.K. DIDs** @@ -170,5 +171,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311458-ireland-did-requirements.md b/support-docs/en--articles--1311458-ireland-did-requirements.md index e9ab2fb6..67bf920e 100644 --- a/support-docs/en--articles--1311458-ireland-did-requirements.md +++ b/support-docs/en--articles--1311458-ireland-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1311458-ireland-did-requirements +title: "Ireland DID Requirements" +description: "Here you will find detailed requirements for acquiring Ireland numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 09fe87db0856b0164972bee03f96e2f6da92c9f60018af50e1aec5d47aa38005 --- -Ireland DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ireland DID Requirements -Here you will find detailed requirements for acquiring Ireland numbers. +Here you will find detailed requirements for acquiring Ireland numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 26, 2026 -Table of contents -# DID Number Requirements for Ireland +## DID Number Requirements for Ireland In order to purchase an Ireland number you will need to provide the following: @@ -112,15 +113,15 @@ For **address** verification: Additional Information: -\* Service usage description +\* Service usage description \* Business use required: Business use is required for IE mobile numbers, private use is not allowed. \*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Ireland DIDs** @@ -164,5 +165,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311462-italy-did-requirements.md b/support-docs/en--articles--1311462-italy-did-requirements.md index 2e36cc33..a22619e8 100644 --- a/support-docs/en--articles--1311462-italy-did-requirements.md +++ b/support-docs/en--articles--1311462-italy-did-requirements.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/1311462-italy-did-requirements +title: "Italy DID Requirements" +description: "Here you will find all of the requirements for purchasing numbers in Italy. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f9182d222938729143c63f371ecbf116fb10fe17fa74f5f0ccca96ce69439e6f --- -Italy DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Italy DID Requirements -Here you will find all of the requirements for purchasing numbers in Italy. +Here you will find all of the requirements for purchasing numbers in Italy. See Telnyx guidance and requirements. -Written by Telnyx Engineering -Updated over 2 weeks ago -Table of contents -# DID Number Requirements for Italy +## DID Number Requirements for Italy In order to purchase an Italy number you will need to provide the following: ## Mandatory Use of Requirement Groups: Italy -Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Italy (IT).** +Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Italy (IT).** ​ -Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. +Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. ​ For full details on setting up Requirement Groups, please refer to the [guide here](https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers). @@ -84,8 +85,8 @@ For **personal identity** verification: \* Date of Birth -\* Place of Birth -\* Gender +\* Place of Birth +\* Gender \* Nationality \* Personal Tax Code (For natural persons and sole proprietorships only) @@ -96,10 +97,10 @@ For **personal identity** verification: \* Identity Document Issuer -\* Identity Document Number +\* Identity Document Number \* Identity Document Issuance Date (YYYY-MM-DD) -\* Identity Document Expiration Date (YYYY-MM-DD) +\* Identity Document Expiration Date (YYYY-MM-DD) \* Contact E-mail For **business** **identity** verification: @@ -108,8 +109,8 @@ For **business** **identity** verification: \* Authorized Representative Date of Birth -\* Authorized Representative Place of Birth -\* Authorized Representative Gender +\* Authorized Representative Place of Birth +\* Authorized Representative Gender \* Authorized Representative Nationality \* Local Copy of ID or Passport of an authorized representative (front and back) @@ -118,11 +119,11 @@ For **business** **identity** verification: \* Identity Document Issuer -\* Identity Document Number +\* Identity Document Number \* Identity Document Issuance Date (YYYY-MM-DD) -\* Identity Document Expiration Date (YYYY-MM-DD) -\* Authorized Representative Contact E-mail +\* Identity Document Expiration Date (YYYY-MM-DD) +\* Authorized Representative Contact E-mail \* Company Name \* Local Company Registration certificate (For legal entities and sole proprietorships only) @@ -135,9 +136,9 @@ For **address** verification: \* Address in Italy (street, building number, postal code, city, and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country **\*\*All documents must be submitted in .pdf format.** @@ -170,8 +171,8 @@ Additional details: ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Italy DIDs** @@ -204,7 +205,7 @@ Looking for a DID provider that offers [SIP trunk connections](https://telnyx.co * Blog: [What is direct inward dialing](https://telnyx.com/resources/what-is-direct-inward-dialing) * Blog: [SIP vs DID](https://telnyx.com/resources/sip-did) -Blog: [How to get a VoIP number](https://telnyx.com/resources/how-to-get-a-voip-number) +Blog: [How to get a VoIP number](https://telnyx.com/resources/how-to-get-a-voip-number) ​ --- @@ -216,5 +217,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311472-netherlands-did-requirements.md b/support-docs/en--articles--1311472-netherlands-did-requirements.md index 69230fb6..8019ae56 100644 --- a/support-docs/en--articles--1311472-netherlands-did-requirements.md +++ b/support-docs/en--articles--1311472-netherlands-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1311472-netherlands-did-requirements +title: "Netherlands DID Requirements" +description: "Here you will find all of the requirements to acquire Netherlands numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4ff71f9831ec3d4bc36501e8e60ef85c3f9f140371715b1f228cb633a80e25ae --- -Netherlands DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Netherlands DID Requirements -Here you will find all of the requirements to acquire Netherlands numbers. +Here you will find all of the requirements to acquire Netherlands numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -August 28, 2025 -Table of contents -# DID Number Requirements for Netherlands +## DID Number Requirements for Netherlands In order to purchase a Netherlands number you will need to provide the following: @@ -52,14 +53,14 @@ For **address** verification: ## **National Numbers in the Netherlands** -For **business identity** verification: -\* Name, last name of an authorized representative -\* Company name -\* Contact phone number -​ -For **address** verification: -\* Address in Netherlands (street, building number, postal code, city and country) -​ +For **business identity** verification: +\* Name, last name of an authorized representative +\* Company name +\* Contact phone number +​ +For **address** verification: +\* Address in Netherlands (street, building number, postal code, city and country) +​ \***Business use required:** Business use is required for Netherlands national numbers, personal use is not allowed. ## **Mobile Numbers in the Netherlands** @@ -80,18 +81,18 @@ For **address** verification: ## **Toll-Free Numbers in the Netherlands** -For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* Company name -\* Company incorporation certificate copy -\* Proof of allocation from the Dutch national regulator -​ -For **address** verification: -\* Address worldwide (street, building number, postal code, city and country) -​ -​**Additional information:** -\* Service usage description +For **business identity** verification: +\* Name, last name of an authorized representative +\* Contact phone number +\* Company name +\* Company incorporation certificate copy +\* Proof of allocation from the Dutch national regulator +​ +For **address** verification: +\* Address worldwide (street, building number, postal code, city and country) +​ +​**Additional information:** +\* Service usage description \* Email address **\*Business use required:** Business use is required for Netherlands toll-free numbers, personal use is not allowed. @@ -139,5 +140,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1311477-sweden-did-requirements.md b/support-docs/en--articles--1311477-sweden-did-requirements.md index 9e449cca..846e5fcc 100644 --- a/support-docs/en--articles--1311477-sweden-did-requirements.md +++ b/support-docs/en--articles--1311477-sweden-did-requirements.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/1311477-sweden-did-requirements +title: "Sweden DID Requirements" +description: "In this article you will find the list of requirements for purchasing numbers in Sweden. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f85251937478a9580c2db404bd750ff48fa7cf1d919c7250782645c85f4aaf4e --- -Sweden DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sweden DID Requirements -In this article you will find the list of requirements for purchasing numbers in Sweden. +In this article you will find the list of requirements for purchasing numbers in Sweden. See Telnyx guidance and requirements. -Written by NumberOps -May 26, 2026 -Table of contents -# DID Number Requirements for Sweden +## DID Number Requirements for Sweden In order to purchase a Sweden number you will need to provide the following: ## Mandatory Use of Requirement Groups: Sweden -Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Sweden (SE).** +Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Sweden (SE).** ​ -Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. +Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. ​ For full details on setting up Requirement Groups, please refer to the [guide here](https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers). @@ -116,9 +117,9 @@ For **address** verification: \* Address in Sweden (street, building number, postal code, city and country) -\* Proof of Address (dated within 3 months) -​ -Additional details: +\* Proof of Address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Toll-Free Numbers in Sweden** @@ -127,7 +128,7 @@ For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number \* Local Passport or ID copy For **business identity** verification: @@ -136,21 +137,21 @@ For **business identity** verification: \* Contact phone number -\* Company name +\* Company name \* Local Company incorporation certificate For **address** verification: -\* Address in Sweden (street, building number, postal code, city and country) -\* Proof of Address (dated within 3 months) -​ -Additional details: +\* Address in Sweden (street, building number, postal code, city and country) +\* Proof of Address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Sweden DIDs** @@ -194,5 +195,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13117410-how-external-call-transfers-work.md b/support-docs/en--articles--13117410-how-external-call-transfers-work.md index 1769cd31..9c6e2db7 100644 --- a/support-docs/en--articles--13117410-how-external-call-transfers-work.md +++ b/support-docs/en--articles--13117410-how-external-call-transfers-work.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13117410-how-external-call-transfers-work +title: "How External Call Transfers Work" +description: "The External Call Transfer scenario happens when your SIP endpoint receives an inbound call from PSTN through Telnyx… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6dc654df5999436515f4571851fc8b2583ca4b201de704bce430f6203d4ee4a5 --- -How External Call Transfers Work | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How External Call Transfers Work -Written by Telnyx Engineering -April 10, 2026 -Table of contents -The External Call Transfer scenario happens when your SIP endpoint receives an inbound call from PSTN through Telnyx and then transfers that call to an outside number, keeping the original PSTN number as the originator. +The External Call Transfer scenario happens when your SIP endpoint receives an inbound call from PSTN through Telnyx… See Telnyx guidance and requirements. From a Telnyx perspective, these are two different calls, and the transferred call by itself is considered an outbound call from a non-Telnyx number. @@ -24,13 +25,13 @@ Telnyx has implemented a mechanism to handle External Call Transfer scenarios so This guide explains how Telnyx validates these transfers to keep your calls secure and properly authenticated. -# Overview +## Overview If you receive calls via your SIP endpoint through a Telnyx SIP trunk and need to transfer a caller to an external destination, your endpoint will initiate a **new outbound call** to that number. Telnyx then verifies that this outbound call is tied to the original inbound call. --- -# How the Flow Works +## How the Flow Works How the Flow Works @@ -42,7 +43,7 @@ How the Flow Works --- -# What Telnyx Checks +## What Telnyx Checks To allow the External Call Transfer, Telnyx performs two validations when it receives an outbound call attempt: @@ -53,26 +54,26 @@ To allow the External Call Transfer, Telnyx performs two validations when it rec 1. The new outbound call from A to C must include a SIP Diversion header showing B. -Example of an accepted call flow. +Example of an accepted call flow. ​ ![](_images/9b78c5084afba321.png) --- -# When the Transfer Is Rejected +## When the Transfer Is Rejected -If the Diversion header is missing or incorrect, or Telnyx cannot match the outbound call to an active inbound call, Telnyx will reject the request by default with `403 Unverified origination number D51`. +If the Diversion header is missing or incorrect, or Telnyx cannot match the outbound call to an active inbound call, Telnyx will reject the request by default with `403 Unverified origination number D51`. This prevents unauthorized or spoofed calls from being placed using your number. -Example of a rejected flow. +Example of a rejected flow. ​ ![](_images/92156b0216b630f9.png) --- -# Programmable Voice +## Programmable Voice It is possible to transfer an inbound call to the Telnyx network to an external PSTN number using Programmable Voice while preserving the non-Telnyx origination number, and there are different mechanisms to do this: @@ -102,5 +103,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13194814-french-guiana-number-porting.md b/support-docs/en--articles--13194814-french-guiana-number-porting.md index 5a750df5..6ac5358b 100644 --- a/support-docs/en--articles--13194814-french-guiana-number-porting.md +++ b/support-docs/en--articles--13194814-french-guiana-number-porting.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13194814-french-guiana-number-porting +title: "French Guiana Number Porting" +description: "Here you will find the requirements for French Guiana number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 922272283505eec2edcc0f110cec39f5d048d8edbb3a35d4ab8fe2c7cf0feec8 --- -French Guiana Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # French Guiana Number Porting -Here you will find the requirements for French Guiana number portability. +Here you will find the requirements for French Guiana number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -December 19, 2025 -Table of contents **Local / National / Toll-Free Numbers** @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13194884-mayotte-number-porting.md b/support-docs/en--articles--13194884-mayotte-number-porting.md index fbe5fd72..3c4cb0a6 100644 --- a/support-docs/en--articles--13194884-mayotte-number-porting.md +++ b/support-docs/en--articles--13194884-mayotte-number-porting.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13194884-mayotte-number-porting +title: "Mayotte Number Porting" +description: "Here you will find detailed requirements for Mayotte number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e529f953f1d8c13acae3393c31dbb9614db023537c4c339f19f4b21e782b05fd --- -Mayotte Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mayotte Number Porting -Here you will find detailed requirements for Mayotte number portability. +Here you will find detailed requirements for Mayotte number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -December 19, 2025 -Table of contents **Local / National / Toll-Free Numbers** @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13194922-reunion-number-porting.md b/support-docs/en--articles--13194922-reunion-number-porting.md index 799cde82..946347ad 100644 --- a/support-docs/en--articles--13194922-reunion-number-porting.md +++ b/support-docs/en--articles--13194922-reunion-number-porting.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13194922-reunion-number-porting +title: "Reunion Number Porting" +description: "Here you will find detailed requirements for Reunion number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 28fc54b0d4b4e8eefb4a9268b31f353dde06220a58d9cad4056e90d0752c60f1 --- -Reunion Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Reunion Number Porting -Here you will find detailed requirements for Reunion number portability. +Here you will find detailed requirements for Reunion number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -December 19, 2025 -Table of contents **Local / National / Toll-Free Numbers** @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13194951-saint-barth-and-saint-martin-number-porting.md b/support-docs/en--articles--13194951-saint-barth-and-saint-martin-number-porting.md index 09a0b79e..c4dd02a0 100644 --- a/support-docs/en--articles--13194951-saint-barth-and-saint-martin-number-porting.md +++ b/support-docs/en--articles--13194951-saint-barth-and-saint-martin-number-porting.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13194951-saint-barth-and-saint-martin-number-porting +title: "Saint Barth and Saint Martin Number Porting" +description: "Here you will find detailed requirements for Saint Barth and Saint Martin number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9700779d271dcb3a51b0d5df4b867396bf4de91ca406f26acbec87cc6063a2aa --- -Saint Barth and Saint Martin Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Saint Barth and Saint Martin Number Porting -Here you will find detailed requirements for Saint Barth and Saint Martin number portability. +Here you will find detailed requirements for Saint Barth and Saint Martin number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -December 19, 2025 -Table of contents **Local / National / Toll-Free Numbers** @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13375115-how-to-configure-yeastar-p-series.md b/support-docs/en--articles--13375115-how-to-configure-yeastar-p-series.md index d55df3a1..3b286c8e 100644 --- a/support-docs/en--articles--13375115-how-to-configure-yeastar-p-series.md +++ b/support-docs/en--articles--13375115-how-to-configure-yeastar-p-series.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13375115-how-to-configure-yeastar-p-series +title: "How to configure Yeastar P-series" +description: "Learn how to configure both a Yeastar P-Series IP or Credentials trunk to work with your Telnyx Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7337f9137695ba6f4f55b017a5d4085528b48ee2c8ae3aac3e4b771176a82790 --- -How to configure Yeastar P-series | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to configure Yeastar P-series -Learn how to configure both a Yeastar P-Series IP or Credentials trunk to work with your Telnyx Mission Control Portal. +Learn how to configure both a Yeastar P-Series IP or Credentials trunk to work with your Telnyx Mission Control Portal. See Telnyx guidance and requirements. -Written by Cameron Fitzpatrick -January 13, 2026 -Table of contents There are two types of SIP trunks you can configure: @@ -30,15 +31,15 @@ In this article we will: 3. [Set up outgoing calls](#h_02ab83b3b2) 4. [Set up incoming calls](#h_0dae3ac15a) -​**Additional documentation** +​**Additional documentation** ​ -* **Yeastar Cloud PBX(PCE):** +* **Yeastar Cloud PBX(PCE):** ​[PBX server administrator guide](https://help.yeastar.com/en/p-series-cloud-edition/administrator-guide/about-this-guide.html) - [Linkus server administrator guide](https://help.yeastar.com/en/p-series-linkus-cloud-edition/linkus-server-admin-guide/linkus-overview.html) + [Linkus server administrator guide](https://help.yeastar.com/en/p-series-linkus-cloud-edition/linkus-server-admin-guide/linkus-overview.html) ​ -* **Yeastar P-Series Self-hosted PBX(PSE):** +* **Yeastar P-Series Self-hosted PBX(PSE):** ​[Installation guide](https://help.yeastar.com/en/p-series-software-edition/software-installation-guide/about-this-guide.html) [PBX server administrator guide](https://help.yeastar.com/en/p-series-software-edition/administrator-guide/about-this-guide.html) @@ -46,11 +47,11 @@ In this article we will: ### **Pre-Requisites:** * Have an active, and properly configured, Telnyx Mission Control Portal. -* Review our [getting started guide](https://support.telnyx.com/en/articles/1176636-get-started-with-a-mission-control-account) to make sure your Telnyx Mission Control Portal account is set up correctly. +* Review our [getting started guide](https://support.telnyx.com/en/articles/1176636-get-started-with-a-mission-control-account) to make sure your Telnyx Mission Control Portal account is set up correctly. ​ -* Have DIDs in your Mission Control Portal ready to use. +* Have DIDs in your Mission Control Portal ready to use. ​ -* Install Yeastar PBX and work through the first 3 sub-sections of the Yeastar Getting Started Guide. +* Install Yeastar PBX and work through the first 3 sub-sections of the Yeastar Getting Started Guide. ​ * When you reach the Set up VoIP trunks section, return here and begin at step 1 below for a Telnyx-specific configuration. @@ -60,31 +61,31 @@ In this step, you'll add a peer SIP trunk in your Yeastar PBX. Note: A register trunk uses a username/password combination (credentials) to authenticate. -1. **Add a SIP Trunk in P-Series PBX System** - After you get the SIP trunk account, you need to add a SIP trunk in Yeastar P-Series PBX System. Go to Extension and Trunk > Trunk, click Add. +1. **Add a SIP Trunk in P-Series PBX System** + After you get the SIP trunk account, you need to add a SIP trunk in Yeastar P-Series PBX System. Go to Extension and Trunk > Trunk, click Add. ​ ![](_images/4bfa822aa1f9e78b.png) ​ -2. **Configure the trunk** +2. **Configure the trunk** ​ - Basic Configuration: - ​ - - Name: Enter a name for the SIP trunk to help you identify - ​ - - Telnyx is a Yeastar certified SIP trunk provider, so you can select "Select ITSP Template" from the drop-down list first and choose the countru of the ITSP. Then select the Telnyx "ITSP" name in the right box. All of the parameters are embedded except the account registration information - ​ - - Make sure the trunk status is "Enabled" + Basic Configuration: + ​ + - Name: Enter a name for the SIP trunk to help you identify + ​ + - Telnyx is a Yeastar certified SIP trunk provider, so you can select "Select ITSP Template" from the drop-down list first and choose the countru of the ITSP. Then select the Telnyx "ITSP" name in the right box. All of the parameters are embedded except the account registration information + ​ + - Make sure the trunk status is "Enabled" ​ ![](_images/430f395bb9ab16d5.png) - Detailed Configuration: - ​ - The parameters of the certified ITSP template are embedded. You don’t have to figure out Trunk Type, Transport, Hostname, Port, Domain. - ​ + Detailed Configuration: + ​ + The parameters of the certified ITSP template are embedded. You don’t have to figure out Trunk Type, Transport, Hostname, Port, Domain. + ​ However, if you need to change it you can refer to for information of Telnyx proxies, transport or port. * Username: your Telnyx username. @@ -96,13 +97,13 @@ Note: A register trunk uses a username/password combination (credentials) to aut 3. **Check the Trunk status** -Click Save and Apply. Check if the trunk is conneced in Status, indicated by the checkmark. -asic Configuration: -​ -- Name: Enter a name for the SIP trunk to help you identify -​ -- Telnyx is a Yeastar certified SIP trunk provider, so you can select "Select ITSP Template" from the drop-down list first and choose the country of the ITSP. Then select the Telnyx "ITSP" name in the right box. All of the parameters are embedded except the account registration information -​ +Click Save and Apply. Check if the trunk is conneced in Status, indicated by the checkmark. +asic Configuration: +​ +- Name: Enter a name for the SIP trunk to help you identify +​ +- Telnyx is a Yeastar certified SIP trunk provider, so you can select "Select ITSP Template" from the drop-down list first and choose the country of the ITSP. Then select the Telnyx "ITSP" name in the right box. All of the parameters are embedded except the account registration information +​ - Make sure the trunk status is "Enabled" ![](_images/430f395bb9ab16d5.png) @@ -111,16 +112,16 @@ asic Configuration: In this step, you'll add a peer SIP trunk into your Yeastar PBX. A peer trunk uses IP authentication. -1. Login to the PBX web portal, go to Extension and Trunk > Trunk, click Add. +1. Login to the PBX web portal, go to Extension and Trunk > Trunk, click Add. ​ -2. In the Basic section, configure the following settings: - ​**Name:** Enter a name to help you identify the trunk. - ​**Trunk Status:** Select Enabled - ​**Select ITSP Template:** Select General +2. In the Basic section, configure the following settings: + ​**Name:** Enter a name to help you identify the trunk. + ​**Trunk Status:** Select Enabled + ​**Select ITSP Template:** Select General ​ -In the Detailed Configuration section, select the trunk type and enter the SIP information that is provided by the ITSP. -​ +In the Detailed Configuration section, select the trunk type and enter the SIP information that is provided by the ITSP. +​ ​**Trunk Type:** Peer Trunk (Port Based) The Static IP Address and Port of the PBX will be displayed on the web page. This needs to be added in the Telnyx Mission control portal under SIP Trunking> Edit the IP type connection> Authentication and routing> IP addresses. @@ -141,7 +142,7 @@ The Static IP Address and Port of the PBX will be displayed on the web page. Thi To make outbound calls via the newly created SIP trunk, you need to configure an outbound route for the trunk. -1. **Create an Outbound Route** +1. **Create an Outbound Route** Go to Call Control > Outbound Route, click Add. ![](_images/86cba92fa95e76e5.png) @@ -153,21 +154,21 @@ You can adjust the outbound route sequence by clicking these buttons: ![](_images/9e226a9732119a7c.png) -* **Name:** give this outbound route a name to help you identify it. +* **Name:** give this outbound route a name to help you identify it. ​ -* **Role:** select the role that can use this outbound route to make outbound calls. +* **Role:** select the role that can use this outbound route to make outbound calls. ​ -* **Dial Patterns:** set the dial patterns. As the settings below, to make calls via the SIP trunk, you need to precede the number to be dialed with the prefix 8. +* **Dial Patterns:** set the dial patterns. As the settings below, to make calls via the SIP trunk, you need to precede the number to be dialed with the prefix 8. ​ -* **Dial Pattern:** 8. +* **Dial Pattern:** 8. ​ -* **Strip:** 1 +* **Strip:** 1 ​ -* **Trunk:** select the Telnyx SIP trunk. +* **Trunk:** select the Telnyx SIP trunk. ​ -* **Outbound Route Password:** you can prompt users for a password before allowing calls to progress. +* **Outbound Route Password:** you can prompt users for a password before allowing calls to progress. ​ -* **Extension/Extension Group:** select the extensions or extension groups that are allowed to make calls through the outbound route. +* **Extension/Extension Group:** select the extensions or extension groups that are allowed to make calls through the outbound route. ​ * **Time condition:** select time condition to allow this outbound route. @@ -185,7 +186,7 @@ For example, to call the number “01234567”, you need to dial “801234567” In this step, you'll get Yeastar ready to take incoming calls by configuring an inbound route for the SIP trunk. -1. **Create an Inbound Route** +1. **Create an Inbound Route** Go to Call Control > Inbound Route, click Add. ![](_images/19ea21bccfed3aff.png) @@ -193,13 +194,13 @@ In this step, you'll get Yeastar ready to take incoming calls by configuring an ![](_images/ce0c0df36077e37e.png) -* **Name:** give this inbound route a name to help you identify it. +* **Name:** give this inbound route a name to help you identify it. ​ -* **DID Pattern:** specify the did pattern to match and pass the incoming call through this inbound route. +* **DID Pattern:** specify the did pattern to match and pass the incoming call through this inbound route. ​ -* **Caller ID Pattern:** define the caller ID number that is allowed to call through this inbound route. +* **Caller ID Pattern:** define the caller ID number that is allowed to call through this inbound route. ​ -* **Trunk:** choose the Telnyx SIP trunk. +* **Trunk:** choose the Telnyx SIP trunk. ​ * **Default Destination:** select the default destination or set with Time Condition. @@ -218,5 +219,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13386198-texml-bin-simple-voicemail-and-call-forwarding.md b/support-docs/en--articles--13386198-texml-bin-simple-voicemail-and-call-forwarding.md index efa0dfde..e7d75ded 100644 --- a/support-docs/en--articles--13386198-texml-bin-simple-voicemail-and-call-forwarding.md +++ b/support-docs/en--articles--13386198-texml-bin-simple-voicemail-and-call-forwarding.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13386198-texml-bin-simple-voicemail-and-call-forwarding +title: "TeXML Bin Simple Voicemail and Call Forwarding" +description: "Get started quickly with Telnyx Programmable Voice and the TexML Bin feature. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bb358a304d55f846c1dbebdd05b2d06eea44d159dee64d6b86c1a8357d0b6705 --- -TeXML Bin Simple Voicemail and Call Forwarding | Telnyx Help Center -[Skip to main content](#main-content) + + + + # TeXML Bin Simple Voicemail and Call Forwarding -Get started quickly with Telnyx Programmable Voice and the TexML Bin feature. Explore our comprehensive documentation, tutorials, and quickstart guide to effortlessly integrate TexML Bin into your voice applications. +Get started quickly with Telnyx Programmable Voice and the TexML Bin feature. See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 14, 2026 -Table of contents TeXML Bin allows users to upload TeXML files to storage and use it for call flows without having to code. Developers can quickly and easily add programmable voice features into applications without having to worry about setting up application servers. @@ -39,23 +40,23 @@ To create XML documents, you can use the new [TeXML editor](https://portal.telny ### **Simple voicemail** ``` - - - Thank you for calling YYZ co. Please leave a message. - + + + Thank you for calling YYZ co. Please leave a message. + ``` ### **Simple call forward** ``` - - - - ext1@sip.xyzco.com - ext3@sip.xyzco.com - ext4@sip.xyzco.com - + + + + ext1@sip.xyzco.com + ext3@sip.xyzco.com + ext4@sip.xyzco.com + ``` @@ -96,5 +97,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13389311-twilio-twiml-conference-on-telnyx.md b/support-docs/en--articles--13389311-twilio-twiml-conference-on-telnyx.md index 53ac51c5..33e24d18 100644 --- a/support-docs/en--articles--13389311-twilio-twiml-conference-on-telnyx.md +++ b/support-docs/en--articles--13389311-twilio-twiml-conference-on-telnyx.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13389311-twilio-twiml-conference-on-telnyx +title: "Twilio TwiML Conference on Telnyx" +description: "Swap to Telnyx with your existing TwiML code and Twilio SDK. See Telnyx guidance and requirements Learn more about Twilio TwiML Conference on Telnyx with." scraped: 2026-07-08 content_hash: 2178737e5745d2758ae38a15104dd3dfc7d8dcfb9cd5affdfc75f9ff872d1d5b --- -Twilio TwiML Conference on Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Twilio TwiML Conference on Telnyx -Swap to Telnyx with your existing TwiML code and Twilio SDK. Start building on Telnyx today. +Swap to Telnyx with your existing TwiML code and Twilio SDK. See Telnyx guidance and requirements Learn more about Twilio TwiML Conference on Telnyx with. -Written by Telnyx Engineering -January 22, 2026 -Table of contents | [Python](#h_4f3a8892c9) | [PHP](#h_a619201a6a) | [Node](#h_c793c9b5f1) | [Java](#h_fcff0df0c8) | [.NET](#h_47d272618e) | [Ruby](#h_e42ecf4976) | @@ -37,12 +38,12 @@ The code snippets in this guide are written using the Python language. We’re g ## **A simple Python conference call** ``` - - - - - My superior Telnyx conference - + + + + + My superior Telnyx conference + ``` @@ -73,37 +74,37 @@ In this example we’ll use Python to respond to Telnyx’s request and we’ll ## **​Create a Python-moderated conference call** ``` -"""Demonstration of setting up a conference call in Flask with Telnyx.""" -from flask import Flask, request -from twilio.twiml.voice_response import VoiceResponse, Dial - -app = Flask(__name__) - -# Update with your own phone number in E.164 format -CONFERENCE_MODERATOR = '+13129457420' - -@app.route("/voice", methods=['GET', 'POST']) -def call(): - """Return TwiML for a moderated conference call.""" - # Start our TwiML/TeXML response - response = VoiceResponse() - - # Start with a verb - with Dial() as dial: - # If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave - if request.values.get('From') == CONFERENCE_MODERATOR: - dial.conference( - 'My superior Telnyx conference', - start_conference_on_enter=True, - end_conference_on_exit=True) - else: - # Else join as a regular participant - dial.conference('My superior Telnyx conference', start_conference_on_enter=False) - - response.append(dial) - return str(response) - -if __name__ == "__main__": +"""Demonstration of setting up a conference call in Flask with Telnyx.""" +from flask import Flask, request +from twilio.twiml.voice_response import VoiceResponse, Dial + +app = Flask(__name__) + +## Update with your own phone number in E.164 format +CONFERENCE_MODERATOR = '+13129457420' + +@app.route("/voice", methods=['GET', 'POST']) +def call(): + """Return TwiML for a moderated conference call.""" +## Start our TwiML/TeXML response + response = VoiceResponse() + +## Start with a verb + with Dial() as dial: +## If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave + if request.values.get('From') == CONFERENCE_MODERATOR: + dial.conference( + 'My superior Telnyx conference', + start_conference_on_enter=True, + end_conference_on_exit=True) + else: +## Else join as a regular participant + dial.conference('My superior Telnyx conference', start_conference_on_enter=False) + + response.append(dial) + return str(response) + +if __name__ == "__main__": app.run(debug=True) ``` @@ -139,12 +140,12 @@ Ready to begin? Let’s get started! ### **A simple PHP conference call** ``` - - - - - My superior Telnyx conference - + + + + + My superior Telnyx conference + ``` @@ -173,34 +174,34 @@ Now comes the fun part - writing code that will handle an incoming HTTP request ### **Create a PHP-moderated conference call** ``` - verb -$dial = $response->dial(); - -// If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave -if ($_REQUEST['From'] == $CONFERENCE_MODERATOR) { - $dial->conference('My superior Telnyx conference', array( - 'startConferenceOnEnter' => True, - 'endConferenceOnExit' => True - )); -} else { - // Else join as a regular participant - $dial->conference('My superior Telnyx conference', array( - 'startConferenceOnEnter' => False - )); -} - + verb +$dial = $response->dial(); + +// If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave +if ($_REQUEST['From'] == $CONFERENCE_MODERATOR) { + $dial->conference('My superior Telnyx conference', array( + 'startConferenceOnEnter' => True, + 'endConferenceOnExit' => True + )); +} else { + // Else join as a regular participant + $dial->conference('My superior Telnyx conference', array( + 'startConferenceOnEnter' => False + )); +} + print $response; ``` @@ -248,12 +249,12 @@ Ready to begin? Let’s get started! ### **​A simple Node conference call** ``` - - - - - My conference - + + + + + My conference + ``` @@ -284,46 +285,46 @@ Now comes the fun part - writing code that will handle an incoming HTTP request ### **​Create a Node-moderated conference call** ``` -import express from 'express'; -import twilio from 'twilio'; -import { urlencoded } from 'body-parser'; - -// Update with your own phone number in E.164 format -const CONFERENCE_MODERATOR = '+13129457420'; - -const app = express(); - -// Parse incoming POST params with Express middleware -app.use(urlencoded({ extended: false })); - -// Create a route that will handle Telnyx webhook requests, sent as an -// HTTP POST to /voice in our application -app.post('/voice', (request, response) => { - // Use the Twilio Node.js SDK to build an XML response - const twiml = new twilio.TwimlResponse(); - - // Start with a verb - twiml.dial(dialNode => { - // If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave - if (request.body.From == CONFERENCE_MODERATOR) { - dialNode.conference('My superior Telnyx conference', { - startConferenceOnEnter: true, - endConferenceOnExit: true, - }); - } else { - // Otherwise have the caller join as a regular participant - dialNode.conference('My superior Telnyx conference', { - startConferenceOnEnter: false, - }); - } - }); - - // Render the response as XML in reply to the webhook request - response.type('text/xml'); - response.send(twiml.toString()); -}); - -// Create an HTTP server and listen for requests on port 3000 +import express from 'express'; +import twilio from 'twilio'; +import { urlencoded } from 'body-parser'; + +// Update with your own phone number in E.164 format +const CONFERENCE_MODERATOR = '+13129457420'; + +const app = express(); + +// Parse incoming POST params with Express middleware +app.use(urlencoded({ extended: false })); + +// Create a route that will handle Telnyx webhook requests, sent as an +// HTTP POST to /voice in our application +app.post('/voice', (request, response) => { + // Use the Twilio Node.js SDK to build an XML response + const twiml = new twilio.TwimlResponse(); + + // Start with a verb + twiml.dial(dialNode => { + // If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave + if (request.body.From == CONFERENCE_MODERATOR) { + dialNode.conference('My superior Telnyx conference', { + startConferenceOnEnter: true, + endConferenceOnExit: true, + }); + } else { + // Otherwise have the caller join as a regular participant + dialNode.conference('My superior Telnyx conference', { + startConferenceOnEnter: false, + }); + } + }); + + // Render the response as XML in reply to the webhook request + response.type('text/xml'); + response.send(twiml.toString()); +}); + +// Create an HTTP server and listen for requests on port 3000 app.listen(3000); ``` @@ -367,12 +368,12 @@ Ready to begin? Let’s get started! ### **​A simple Java conference call** ``` - - - - - My conference - + + + + + My conference + ``` @@ -403,58 +404,58 @@ In this example, we’ll write a simple servlet to respond to Telnyx’s request ### **​Create a Java-moderated conference call** ``` -import java.io.IOException; - -import javax.servlet.ServletException; -import javax.servlet.annotation.WebServlet; -import javax.servlet.http.HttpServlet; -import javax.servlet.http.HttpServletRequest; -import javax.servlet.http.HttpServletResponse; - -import com.twilio.twiml.voice.Conference; -import com.twilio.twiml.voice.Dial; -import com.twilio.twiml.TwiMLException; -import com.twilio.twiml.VoiceResponse; - -@SuppressWarnings("serial") -@WebServlet("/voice") -public class IncomingCallServlet extends HttpServlet { - - // Update with your own phone number in E.164 format - public static final String CONFERENCE_MODERATOR = "+13129457420"; - - // Handle HTTP POST to /voice - protected void doPost(HttpServletRequest request, HttpServletResponse response) - throws ServletException, IOException { - // Get the number of the incoming caller - String fromNumber = request.getParameter("From"); - - Conference.Builder conferenceBuilder = new Conference.Builder("'My superior Telnyx Conference'"); - // If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they - // Else join as a regular participant - if (CONFERENCE_MODERATOR.equalsIgnoreCase(fromNumber)) { - conferenceBuilder.startConferenceOnEnter(true); - conferenceBuilder.endConferenceOnExit(true); - } else { - conferenceBuilder.endConferenceOnExit(false); - } - - // Create a TwiML builder object - VoiceResponse twiml = new VoiceResponse.Builder() - .dial(new Dial.Builder() - .conference(conferenceBuilder.build()) - .build() - ).build(); - - // Render TwiML as XML - response.setContentType("text/xml"); - - try { - response.getWriter().print(twiml.toXml()); - } catch (TwiMLException e) { - e.printStackTrace(); - } - } +import java.io.IOException; + +import javax.servlet.ServletException; +import javax.servlet.annotation.WebServlet; +import javax.servlet.http.HttpServlet; +import javax.servlet.http.HttpServletRequest; +import javax.servlet.http.HttpServletResponse; + +import com.twilio.twiml.voice.Conference; +import com.twilio.twiml.voice.Dial; +import com.twilio.twiml.TwiMLException; +import com.twilio.twiml.VoiceResponse; + +@SuppressWarnings("serial") +@WebServlet("/voice") +public class IncomingCallServlet extends HttpServlet { + + // Update with your own phone number in E.164 format + public static final String CONFERENCE_MODERATOR = "+13129457420"; + + // Handle HTTP POST to /voice + protected void doPost(HttpServletRequest request, HttpServletResponse response) + throws ServletException, IOException { + // Get the number of the incoming caller + String fromNumber = request.getParameter("From"); + + Conference.Builder conferenceBuilder = new Conference.Builder("'My superior Telnyx Conference'"); + // If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they + // Else join as a regular participant + if (CONFERENCE_MODERATOR.equalsIgnoreCase(fromNumber)) { + conferenceBuilder.startConferenceOnEnter(true); + conferenceBuilder.endConferenceOnExit(true); + } else { + conferenceBuilder.endConferenceOnExit(false); + } + + // Create a TwiML builder object + VoiceResponse twiml = new VoiceResponse.Builder() + .dial(new Dial.Builder() + .conference(conferenceBuilder.build()) + .build() + ).build(); + + // Render TwiML as XML + response.setContentType("text/xml"); + + try { + response.getWriter().print(twiml.toXml()); + } catch (TwiMLException e) { + e.printStackTrace(); + } + } } ``` @@ -500,12 +501,12 @@ Ready to begin? Let’s get started! ### **​Simple C# Conference Call** ``` - - - - - My conference - + + + + + My conference + ``` @@ -540,41 +541,41 @@ In this examp,le we’ll use ASP.NET MVC to respond to Telnyx’s request and we ### **Create a C# moderated conference call** ``` -// In Package Manager, run: -// Install-Package Twilio.AspNet.Mvc -DependencyVersion HighestMinor - -using System.Web.Mvc; -using Twilio.AspNet.Mvc; -using Twilio.TwiML; - -public class VoiceController : TwilioController -{ - private const string Conference_Moderator = "+13129457420"; - - [HttpPost] - public ActionResult Index(string from) - { - var response = new VoiceResponse(); - var dial = new Dial(); - - // If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave - if (from == Conference_Moderator) - { - dial.Conference("My superior Telnyx conference", - startConferenceOnEnter: true, - endConferenceOnExit: true); - } - else - { - // Else join as a regular participant - dial.Conference("My superior Telnyx conference", - startConferenceOnEnter: false); - } - - response.Dial(dial); - - return TwiML(response); - } +// In Package Manager, run: +// Install-Package Twilio.AspNet.Mvc -DependencyVersion HighestMinor + +using System.Web.Mvc; +using Twilio.AspNet.Mvc; +using Twilio.TwiML; + +public class VoiceController : TwilioController +{ + private const string Conference_Moderator = "+13129457420"; + + [HttpPost] + public ActionResult Index(string from) + { + var response = new VoiceResponse(); + var dial = new Dial(); + + // If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave + if (from == Conference_Moderator) + { + dial.Conference("My superior Telnyx conference", + startConferenceOnEnter: true, + endConferenceOnExit: true); + } + else + { + // Else join as a regular participant + dial.Conference("My superior Telnyx conference", + startConferenceOnEnter: false); + } + + response.Dial(dial); + + return TwiML(response); + } } ``` @@ -620,12 +621,12 @@ Ready to begin? Let’s get started! ### **​A simple Ruby conference call** ``` - - - - - My superior Telnyx conference - + + + + + My superior Telnyx conference + ``` @@ -660,30 +661,30 @@ Ruby SDK to generate our TeXML. ### **​Create a Ruby-moderated conference call** ``` -# Get twilio-ruby from twilio.com/docs/ruby/install -require 'rubygems' # This line not needed for ruby > 1.8 -require 'sinatra' -require 'twilio-ruby' - -# Update with your own phone number in E.164 format -CONFERENCE_MODERATOR = '+13129457420'.freeze - -post '/voice' do - # Start our TwiML/TeXML response - Twilio::TwiML::VoiceResponse.new do |r| - # Start with a verb - r.dial do |d| - if params['From'] == CONFERENCE_MODERATOR - # If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave - d.conference('My superior Telnyx conference', - startConferenceOnEnter: true, - endConferenceOnExit: true) - else - # Else join as a regular participant - d.conference('My superior Telnyx conference', startConferenceOnEnter: false) - end - end - end.to_s +## Get twilio-ruby from twilio.com/docs/ruby/install +require 'rubygems' # This line not needed for ruby > 1.8 +require 'sinatra' +require 'twilio-ruby' + +## Update with your own phone number in E.164 format +CONFERENCE_MODERATOR = '+13129457420'.freeze + +post '/voice' do +## Start our TwiML/TeXML response + Twilio::TwiML::VoiceResponse.new do |r| +## Start with a verb + r.dial do |d| + if params['From'] == CONFERENCE_MODERATOR +## If the caller is our CONFERENCE_MODERATOR, start conference on join and end when they leave + d.conference('My superior Telnyx conference', + startConferenceOnEnter: true, + endConferenceOnExit: true) + else +## Else join as a regular participant + d.conference('My superior Telnyx conference', startConferenceOnEnter: false) + end + end + end.to_s end ``` @@ -723,5 +724,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13545282-guide-to-sole-proprietor-10dlc-brand-and-campaign-registration.md b/support-docs/en--articles--13545282-guide-to-sole-proprietor-10dlc-brand-and-campaign-registration.md index 8b33b6e9..459ee9ce 100644 --- a/support-docs/en--articles--13545282-guide-to-sole-proprietor-10dlc-brand-and-campaign-registration.md +++ b/support-docs/en--articles--13545282-guide-to-sole-proprietor-10dlc-brand-and-campaign-registration.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13545282-guide-to-sole-proprietor-10dlc-brand-and-campaign-registration +title: "Guide to Sole Proprietor 10DLC Brand and Campaign" +description: "This guide provides a step-by-step walkthrough for registering a Sole Proprietor 10DLC Brand and Campaign in the Telnyx… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 25c1106c094619bdd2dc507005df38013bd5d4b5e533642f3494ddd6ee53d1a2 --- -Guide to Sole Proprietor 10DLC Brand and Campaign Registration | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guide to Sole Proprietor 10DLC Brand and Campaign Registration -This guide provides a step-by-step walkthrough for registering a Sole Proprietor 10DLC Brand and Campaign in the Telnyx Mission Control Portal. +This guide provides a step-by-step walkthrough for registering a Sole Proprietor 10DLC Brand and Campaign in the Telnyx… See Telnyx guidance and requirements. C -Written by Customer Success -January 28, 2026 -Table of contents For small business owners and freelancers without a federal Tax ID (EIN), the Sole Proprietor registration is the required path for sending compliant A2P (Application-to-Person) messages to local US numbers. @@ -123,5 +124,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1371411-aws-virtual-cross-connect-setup.md b/support-docs/en--articles--1371411-aws-virtual-cross-connect-setup.md index 69864e29..1b466359 100644 --- a/support-docs/en--articles--1371411-aws-virtual-cross-connect-setup.md +++ b/support-docs/en--articles--1371411-aws-virtual-cross-connect-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1371411-aws-virtual-cross-connect-setup +title: "AWS: Virtual Cross Connect Setup" +description: "Learn how to integrate an AWS VPC environment with the Telnyx network backbone. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6a74d15357d4802ec467514a4998e9355fe46d8693fe704581c6eb0ddd516f82 --- -AWS: Virtual Cross Connect Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # AWS: Virtual Cross Connect Setup -Learn how to integrate an AWS VPC environment with the Telnyx network backbone. +Learn how to integrate an AWS VPC environment with the Telnyx network backbone. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_d0dad697c3) @@ -36,7 +37,7 @@ Further documentation: --- -# Instructions for integrating Telnyx and AWS through a VXC +## Instructions for integrating Telnyx and AWS through a VXC In this document, you will: @@ -189,5 +190,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13719947-french-guiana-did-requirements.md b/support-docs/en--articles--13719947-french-guiana-did-requirements.md index 61cea2d1..e804baa0 100644 --- a/support-docs/en--articles--13719947-french-guiana-did-requirements.md +++ b/support-docs/en--articles--13719947-french-guiana-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13719947-french-guiana-did-requirements +title: "French Guiana DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring French Guiana numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d80572572f49f9c617f9de1def292f91cc6ca63d784cf42fa38d9332c57753a7 --- -French Guiana DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # French Guiana DID Requirements -Here you will find a list of detailed requirements for acquiring French Guiana numbers. +Here you will find a list of detailed requirements for acquiring French Guiana numbers. See Telnyx guidance and requirements. -Written by NumberOps -February 12, 2026 -Table of contents -# **DID Number Requirements for** French Guiana +## **DID Number Requirements for** French Guiana In order to purchase a French Guiana number you will need to provide the following: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13719972-guadeloupe-did-requirements.md b/support-docs/en--articles--13719972-guadeloupe-did-requirements.md index 29a65364..f06aa743 100644 --- a/support-docs/en--articles--13719972-guadeloupe-did-requirements.md +++ b/support-docs/en--articles--13719972-guadeloupe-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13719972-guadeloupe-did-requirements +title: "Guadeloupe DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Guadeloupe numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9e8184832ad1811049520f10c5a65de86fc5574d4d96fe7a10e75ca93ba225cc --- -Guadeloupe DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guadeloupe DID Requirements -Here you will find a list of detailed requirements for acquiring Guadeloupe numbers. +Here you will find a list of detailed requirements for acquiring Guadeloupe numbers. See Telnyx guidance and requirements. -Written by NumberOps -February 12, 2026 -Table of contents -# **DID Number Requirements for** Guadeloupe +## **DID Number Requirements for** Guadeloupe In order to purchase a Guadeloupe number you will need to provide the following: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13719992-martinique-did-requirements.md b/support-docs/en--articles--13719992-martinique-did-requirements.md index 0eddf461..14b3a542 100644 --- a/support-docs/en--articles--13719992-martinique-did-requirements.md +++ b/support-docs/en--articles--13719992-martinique-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13719992-martinique-did-requirements +title: "Martinique DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Martinique numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a6194487b31f7d45a511ab8b2563fd6fc603f5770f007a13a7ec8e26f56cccd7 --- -Martinique DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Martinique DID Requirements -Here you will find a list of detailed requirements for acquiring Martinique numbers. +Here you will find a list of detailed requirements for acquiring Martinique numbers. See Telnyx guidance and requirements. -Written by NumberOps -February 12, 2026 -Table of contents -# **DID Number Requirements for** Martinique +## **DID Number Requirements for** Martinique In order to purchase a Martinique number you will need to provide the following: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13720003-mayotte-did-requirements.md b/support-docs/en--articles--13720003-mayotte-did-requirements.md index d1704e41..fefdb698 100644 --- a/support-docs/en--articles--13720003-mayotte-did-requirements.md +++ b/support-docs/en--articles--13720003-mayotte-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13720003-mayotte-did-requirements +title: "Mayotte DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Mayotte numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d7f6aa3751b0baa5b4af16b829e35ea515750c644cf3bd4bd4bcc6b2130e0a0a --- -Mayotte DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mayotte DID Requirements -Here you will find a list of detailed requirements for acquiring Mayotte numbers. +Here you will find a list of detailed requirements for acquiring Mayotte numbers. See Telnyx guidance and requirements. -Written by NumberOps -February 12, 2026 -Table of contents -# **DID Number Requirements for** Mayotte +## **DID Number Requirements for** Mayotte In order to purchase a Mayotte number you will need to provide the following: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13720024-reunion-did-requirements.md b/support-docs/en--articles--13720024-reunion-did-requirements.md index 1718d64e..b48d7a09 100644 --- a/support-docs/en--articles--13720024-reunion-did-requirements.md +++ b/support-docs/en--articles--13720024-reunion-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13720024-reunion-did-requirements +title: "Reunion DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Reunion numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ebd2451895142e564d82f2fbf7a7a21374e64e6250c4d76d1e7b71bdb52629e0 --- -Reunion DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Reunion DID Requirements -Here you will find a list of detailed requirements for acquiring Reunion numbers. +Here you will find a list of detailed requirements for acquiring Reunion numbers. See Telnyx guidance and requirements. -Written by NumberOps -February 12, 2026 -Table of contents -# **DID Number Requirements for** Reunion +## **DID Number Requirements for** Reunion In order to purchase a Reunion number you will need to provide the following: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13720035-saint-barthelemy-saint-barth-did-requirements.md b/support-docs/en--articles--13720035-saint-barthelemy-saint-barth-did-requirements.md index b1abd0c9..a43895c5 100644 --- a/support-docs/en--articles--13720035-saint-barthelemy-saint-barth-did-requirements.md +++ b/support-docs/en--articles--13720035-saint-barthelemy-saint-barth-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13720035-saint-barthelemy-saint-barth-did-requirements +title: "Saint Barthélemy (Saint Barth) DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Saint Barthélemy numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 982df282ae8d322af91f03bc617c9d791341a3ccd73916cf321aab19d26f4be8 --- -Saint Barthélemy (Saint Barth) DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Saint Barthélemy (Saint Barth) DID Requirements -Here you will find a list of detailed requirements for acquiring Saint Barthélemy numbers. +Here you will find a list of detailed requirements for acquiring Saint Barthélemy numbers. See Telnyx guidance and requirements. -Written by NumberOps -February 12, 2026 -Table of contents -# **DID Number Requirements for** Saint Barthélemy +## **DID Number Requirements for** Saint Barthélemy In order to purchase a Saint Barthélemy number you will need to provide the following: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13720042-saint-martin-did-requirements.md b/support-docs/en--articles--13720042-saint-martin-did-requirements.md index ad09cbe4..5238b0ab 100644 --- a/support-docs/en--articles--13720042-saint-martin-did-requirements.md +++ b/support-docs/en--articles--13720042-saint-martin-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13720042-saint-martin-did-requirements +title: "Saint Martin DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Saint Martin numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6ad2f843a181a27df2d33b5aa1cf31ffbbc4284796a3c11464c0792c12b01652 --- -Saint Martin DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Saint Martin DID Requirements -Here you will find a list of detailed requirements for acquiring Saint Martin numbers. +Here you will find a list of detailed requirements for acquiring Saint Martin numbers. See Telnyx guidance and requirements. -Written by NumberOps -February 12, 2026 -Table of contents -# **DID Number Requirements for** Saint Martin +## **DID Number Requirements for** Saint Martin In order to purchase a Saint Martin number you will need to provide the following: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13765655-compliance-catch-up-why-toll-free-verification-now-mirrors-10dlc.md b/support-docs/en--articles--13765655-compliance-catch-up-why-toll-free-verification-now-mirrors-10dlc.md index 71c5b562..9237d045 100644 --- a/support-docs/en--articles--13765655-compliance-catch-up-why-toll-free-verification-now-mirrors-10dlc.md +++ b/support-docs/en--articles--13765655-compliance-catch-up-why-toll-free-verification-now-mirrors-10dlc.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13765655-compliance-catch-up-why-toll-free-verification-now-mirrors-10dlc +title: "Compliance Catch-up: Why Toll-Free Verification Now Mirrors" +description: "The most significant change effective February 17, 2026, is that the Business Registration Number (BRN) is no longer… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5ee6a03aefda713deafa0ae83b16bf07fd2dec44809ec471d7c40c5ac40f1e26 --- -Compliance Catch-up: Why Toll-Free Verification Now Mirrors 10DLC | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Compliance Catch-up: Why Toll-Free Verification Now Mirrors 10DLC -A +The most significant change effective February 17, 2026, is that the Business Registration Number (BRN) is no longer… See Telnyx guidance and requirements. -Written by Allen Rhodes -April 3, 2026 -Table of contents ## **1. The Big Update: Mandatory Business Registration** @@ -113,5 +114,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13795700-accessing-canadian-lrn-data.md b/support-docs/en--articles--13795700-accessing-canadian-lrn-data.md index 59a6508c..91bd7132 100644 --- a/support-docs/en--articles--13795700-accessing-canadian-lrn-data.md +++ b/support-docs/en--articles--13795700-accessing-canadian-lrn-data.md @@ -1,22 +1,22 @@ --- source_url: https://support.telnyx.com/en/articles/13795700-accessing-canadian-lrn-data +title: "Accessing Canadian LRN Data" +description: "Canadian LRN (Local Routing Number) data is subject to regulatory restrictions and is not freely available. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ca987b60f15def8a87067e0a8250eaf599367bdc0ce20fe89af975be3956d347 --- -Accessing Canadian LRN Data | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Accessing Canadian LRN Data -Written by Telnyx Engineering -February 20, 2026 -Canadian LRN (Local Routing Number) data is subject to regulatory restrictions and is not freely available. -​ -Telnyx has obtained a license to offer this data to our customers, but there are a few steps and requirements involved: +Canadian LRN (Local Routing Number) data is subject to regulatory restrictions and is not freely available. See Telnyx guidance and requirements. 1. **Regulatory Approval**: Customers must first apply for and receive approval from the **Canadian Local Number Portability Consortium (CNLPC)** to access Canadian LRN data through Telnyx. Contracted customers can submit applications for Non-Member Access to CA LRN data via the form on [this page of their site](https://clnpc.ca/non-member-access/). This offering only applies for contracted customers. 2. **Associated Costs**: There is an annual fee of approximately **$2,000 USD**, payable directly to the CNLPC. At this time, default Telnyx Number Lookup pricing applies - i.e. there’s no special pricing for CA LRN lookups. diff --git a/support-docs/en--articles--13854980-beta-how-to-verify-phone-numbers-using-dtmf-press-1-to-verify.md b/support-docs/en--articles--13854980-beta-how-to-verify-phone-numbers-using-dtmf-press-1-to-verify.md index b0bb9f13..fc80c960 100644 --- a/support-docs/en--articles--13854980-beta-how-to-verify-phone-numbers-using-dtmf-press-1-to-verify.md +++ b/support-docs/en--articles--13854980-beta-how-to-verify-phone-numbers-using-dtmf-press-1-to-verify.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/13854980-beta-how-to-verify-phone-numbers-using-dtmf-press-1-to-verify +title: "[BETA] How to Verify Phone Numbers Using DTMF (Press 1 to" +description: "Telnyx now supports DTMF-based phone number verification, which allows you to verify phone numbers by simply pressing 1… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a3dfd82b77b47699f682f44b170bfc1f00ad7dd60c578131cef373e8b21a7f32 --- -[BETA] How to Verify Phone Numbers Using DTMF (Press 1 to Verify) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # [BETA] How to Verify Phone Numbers Using DTMF (Press 1 to Verify) -Telnyx now supports DTMF-based phone number verification, which allows you to verify phone numbers by simply pressing 1 during a verification call. +Telnyx now supports DTMF-based phone number verification, which allows you to verify phone numbers by simply pressing 1… See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 9, 2026 -Table of contents ## **Overview** @@ -24,11 +25,11 @@ Telnyx now supports DTMF-based phone number verification, which allows you to ve ## **How It Works** -1. You trigger a verification call via the API using the DTMF method -2. The person associated with the phone number receives a call -3. They are prompted to press 1 to authorize the verification -4. If they press 1, the number is verified to your account -5. If they don't press 1, the verification fails and you can retry +1. You trigger a verification call via the API using the DTMF method +2. The person associated with the phone number receives a call +3. They are prompted to press 1 to authorize the verification +4. If they press 1, the number is verified to your account +5. If they don't press 1, the verification fails and you can retry ​ **Note:** The verification call does not mention Telnyx anywhere, maintaining privacy. @@ -38,123 +39,123 @@ Telnyx now supports DTMF-based phone number verification, which allows you to ve ​*API Request:* ``` -POST /v2/verified_numbers { "phone_number": "+1541234567", +POST /v2/verified_numbers { "phone_number": "+1541234567", "verification_method": "dtmf" } ``` ​*cURL Example:* ``` -curl --location 'https://api.telnyx.com/v2/verified_numbers' -\ --header 'Content-Type: application/json' -\ --header 'Authorization: Bearer YOUR_API_KEY' -\ --data '{ "phone_number": "+1541234567", +curl --location 'https://api.telnyx.com/v2/verified_numbers' +\ --header 'Content-Type: application/json' +\ --header 'Authorization: Bearer YOUR_API_KEY' +\ --data '{ "phone_number": "+1541234567", "verification_method": "dtmf" }' ``` ## **Bulk Number Verification** -To verify multiple phone numbers at once, you can loop through your list of numbers and make individual API calls for each: -​ +To verify multiple phone numbers at once, you can loop through your list of numbers and make individual API calls for each: +​ ​*Python Example:* ``` -import requests -import time - -API_KEY = "YOUR_API_KEY" -API_ENDPOINT = "https://api.telnyx.com/v2/verified_numbers" -phone_numbers = ["+15412345678", "+15412345679", "+15412345680"] - -headers = { "Content-Type": "application/json", "Authorization": f"Bearer {API_KEY}" } - -for phone_number in phone_numbers: -payload = { "phone_number": phone_number, -"verification_method": "dtmf" } - -response = requests.post(API_ENDPOINT, json=payload, headers=headers) print(f"Verification initiated for {phone_number}") +import requests +import time + +API_KEY = "YOUR_API_KEY" +API_ENDPOINT = "https://api.telnyx.com/v2/verified_numbers" +phone_numbers = ["+15412345678", "+15412345679", "+15412345680"] + +headers = { "Content-Type": "application/json", "Authorization": f"Bearer {API_KEY}" } + +for phone_number in phone_numbers: +payload = { "phone_number": phone_number, +"verification_method": "dtmf" } + +response = requests.post(API_ENDPOINT, json=payload, headers=headers) print(f"Verification initiated for {phone_number}") time.sleep(1) # Delay to avoid rate limiting ``` ​*Bash Script (for CSV Input):* ``` -#!/bin/bash API_KEY="YOUR_API_KEY" -API_ENDPOINT="https://api.telnyx.com/v2/verified_numbers" - -while IFS= read -r phone_number; do -curl -s --location "$API_ENDPOINT" \ ---header 'Content-Type: application/json' \ ---header "Authorization: Bearer $API_KEY" \ +#!/bin/bash API_KEY="YOUR_API_KEY" +API_ENDPOINT="https://api.telnyx.com/v2/verified_numbers" + +while IFS= read -r phone_number; do +curl -s --location "$API_ENDPOINT" \ +--header 'Content-Type: application/json' \ +--header "Authorization: Bearer $API_KEY" \ --data '{"phone_number": "'$phone_number'", "verification_method": "dtmf"}' sleep 1 done < phone_numbers.csv ``` ## **Checking Verification Status** ``` -curl --location 'https://api.telnyx.com/v2/verified_numbers/+1541234567' +curl --location 'https://api.telnyx.com/v2/verified_numbers/+1541234567' \ --header 'Authorization: Bearer YOUR_API_KEY' ``` ## **Receiving Verification Events via Webhooks** -You can also register a webhook to receive verification events automatically, instead of polling the API for status. Simply include a `verification\_webhook\_url` in your request: +You can also register a webhook to receive verification events automatically, instead of polling the API for status. Simply include a `verification\_webhook\_url` in your request: ​ ``` -POST /v2/verified_numbers -{ - "phone_number": "+1541234567", - "verification_method": "dtmf", - "verification_webhook_url": "https://your-api.com/api/verification_webhook" +POST /v2/verified_numbers +{ + "phone_number": "+1541234567", + "verification_method": "dtmf", + "verification_webhook_url": "https://your-api.com/api/verification_webhook" } ``` Verification events will be pushed to your webhook URL in the following format: ``` -json -{ -"data": { -"event_type": "caller_id_verification.completed", -"id": "evt_abcd-456-hijsk-123", -"occurred_at": "YYYY-MM-DDT14:22:07.123456Z", -"payload": { -"phone_number": "+1245456784", -"record_type": "caller_id_verification", -"verification_method": "outbound_call", -"verified_at": "YYYY-MM-DDT14:21:58.654321Z" //verification date -}, -"record_type": "event" -} +json +{ +"data": { +"event_type": "caller_id_verification.completed", +"id": "evt_abcd-456-hijsk-123", +"occurred_at": "YYYY-MM-DDT14:22:07.123456Z", +"payload": { +"phone_number": "+1245456784", +"record_type": "caller_id_verification", +"verification_method": "outbound_call", +"verified_at": "YYYY-MM-DDT14:21:58.654321Z" //verification date +}, +"record_type": "event" +} } ``` ## ​Using the Mission Control Portal -To trigger Press 1 to verify using the Mission Control Portal, follow the following steps; -1 - Login to your portal account and navigate to Numbers > Verify Numbers Section. -2 - Add number you want to verify. -3 - Click the "Press 1 to verify" button. -​ -Target Number will receive the verification call and if they press 1, that number will be listed in the Verified Numbers Tab. +To trigger Press 1 to verify using the Mission Control Portal, follow the following steps; +1 - Login to your portal account and navigate to Numbers > Verify Numbers Section. +2 - Add number you want to verify. +3 - Click the "Press 1 to verify" button. +​ +Target Number will receive the verification call and if they press 1, that number will be listed in the Verified Numbers Tab. ​ ![](_images/d5e16e1cd1085fce.png) ​**Best Practices** -• Add delays between bulk verification requests to avoid rate limiting -• Implement error handling for failed verification attempts -• If a user doesn't answer or press 1, you can retry the verification call -• Keep track of verification statuses for your records -​ +• Add delays between bulk verification requests to avoid rate limiting +• Implement error handling for failed verification attempts +• If a user doesn't answer or press 1, you can retry the verification call +• Keep track of verification statuses for your records +​ ​**Troubleshooting** -• *Verification call not received:* Verify the phone number is correct and can receive calls -• *User didn't press 1 in time:* Retry the verification call -• *Rate limit exceeded:* Add delays between requests -• *Invalid phone number format:* Ensure phone numbers are in E.164 format (e.g., +15412345678) +• *Verification call not received:* Verify the phone number is correct and can receive calls +• *User didn't press 1 in time:* Retry the verification call +• *Rate limit exceeded:* Add delays between requests +• *Invalid phone number format:* Ensure phone numbers are in E.164 format (e.g., +15412345678) ​ --- @@ -166,5 +167,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986480-what-is-whatsapp-business-platform.md b/support-docs/en--articles--13986480-what-is-whatsapp-business-platform.md index 9b926b76..42e0ae83 100644 --- a/support-docs/en--articles--13986480-what-is-whatsapp-business-platform.md +++ b/support-docs/en--articles--13986480-what-is-whatsapp-business-platform.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/13986480-what-is-whatsapp-business-platform +title: "What is WhatsApp Business Platform?" +description: "Learn what WhatsApp Business Platform is and how Telnyx integrates with it as a Business Solution Provider. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e0dfd5a11bbda9ff91f7df2855b9014ff72d33baca35f781d78b0dd85ee3e9bb --- -What is WhatsApp Business Platform? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is WhatsApp Business Platform? -Learn what WhatsApp Business Platform is and how Telnyx integrates with it as a Business Solution Provider. +Learn what WhatsApp Business Platform is and how Telnyx integrates with it as a Business Solution Provider. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# Overview +## Overview WhatsApp Business Platform is Meta's API-based solution that lets businesses send and receive messages on WhatsApp at scale. Unlike the WhatsApp Business App (designed for small businesses), the Platform is built for programmatic integration — you connect via an API through a Business Solution Provider (BSP) like Telnyx. -# Key Components +## Key Components ## WhatsApp Business Account (WABA) @@ -36,14 +37,14 @@ Telnyx is an official Meta BSP. This means Telnyx provides the API infrastructur Meta Business Manager is Meta's platform for managing business assets. You need a Meta Business Manager account to create a WABA and register phone numbers. During Telnyx's Embedded Signup flow, you'll connect your Meta Business Manager to authorize Telnyx as your BSP. -# How It Works on Telnyx +## How It Works on Telnyx 1. **Sign up** — Use the Embedded Signup flow in the Telnyx Portal to create your WABA and register a phone number 2. **Create templates** — Submit message templates for Meta's approval via the Telnyx API 3. **Send messages** — Use `POST /v2/messages/whatsapp` to send template or free-form messages 4. **Receive messages** — Configure webhooks to receive inbound messages and delivery status updates -# Conversation Types +## Conversation Types WhatsApp uses a conversation-based billing model. There are four conversation categories: @@ -54,7 +55,7 @@ WhatsApp uses a conversation-based billing model. There are four conversation ca Marketing, Utility, and Authentication conversations require pre-approved message templates. Service conversations allow free-form messages when the customer messages you first. -# Related Resources +## Related Resources * [WhatsApp Quickstart Guide](https://developers.telnyx.com/docs/messaging/whatsapp/quickstart) * [Embedded Signup Guide](https://developers.telnyx.com/docs/messaging/whatsapp/embedded-signup) @@ -69,5 +70,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986481-whatsapp-message-types-explained.md b/support-docs/en--articles--13986481-whatsapp-message-types-explained.md index 0f1e9bde..fcd8fad9 100644 --- a/support-docs/en--articles--13986481-whatsapp-message-types-explained.md +++ b/support-docs/en--articles--13986481-whatsapp-message-types-explained.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13986481-whatsapp-message-types-explained +title: "WhatsApp Message Types Explained" +description: "Understand the difference between template messages and free-form messages, and when to use each conversation type. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b84d28529808c576a61aeada7084c8b65d5f9d1d15a70b1c8d12042e741b10f8 --- -WhatsApp Message Types Explained | Telnyx Help Center -[Skip to main content](#main-content) + + + + # WhatsApp Message Types Explained -Understand the difference between template messages and free-form messages, and when to use each conversation type. +Understand the difference between template messages and free-form messages, and when to use each conversation type. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# Two Categories of Messages +## Two Categories of Messages WhatsApp messages fall into two categories based on how conversations are initiated: @@ -51,7 +52,7 @@ Free-form messages can be sent **only within a 24-hour window** after the custom * **Contacts** — Contact cards (1–257 per message) * **Interactive** — Quick reply buttons, CTA URL buttons, list messages -# When to Use Which +## When to Use Which | | | | --- | --- | @@ -73,5 +74,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986482-whatsapp-24-hour-conversation-window.md b/support-docs/en--articles--13986482-whatsapp-24-hour-conversation-window.md index 2c37505f..2345e9dc 100644 --- a/support-docs/en--articles--13986482-whatsapp-24-hour-conversation-window.md +++ b/support-docs/en--articles--13986482-whatsapp-24-hour-conversation-window.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13986482-whatsapp-24-hour-conversation-window +title: "WhatsApp 24-Hour Conversation Window" +description: "How the WhatsApp 24-hour conversation window works, what opens it, and what happens when it expires. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2fe960b316229561d9e5c4d5e72ed3e97453f4146e10647d69e5a910dd51a413 --- -WhatsApp 24-Hour Conversation Window | Telnyx Help Center -[Skip to main content](#main-content) + + + + # WhatsApp 24-Hour Conversation Window -How the WhatsApp 24-hour conversation window works, what opens it, and what happens when it expires. +How the WhatsApp 24-hour conversation window works, what opens it, and what happens when it expires. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# How the Conversation Window Works +## How the Conversation Window Works WhatsApp uses a 24-hour conversation window to control when businesses can send free-form messages. The window opens when a customer messages you, and it lasts for 24 hours from the customer's last message. @@ -47,7 +48,7 @@ Once 24 hours have passed since the customer's last message: * You must use an approved **template message** to re-initiate contact * The template message opens a new conversation (billed at the template's category rate) -# Conversation Billing +## Conversation Billing Each conversation is billed once when it opens. The conversation type determines the rate: @@ -59,7 +60,7 @@ Each conversation is billed once when it opens. The conversation type determines | **Utility** | You send a Utility template | 24 hours from template send | | **Authentication** | You send an Authentication template | 24 hours from template send | -# Tips +## Tips * **Respond promptly** — The 24-hour window starts from the customer's message, not your reply. Delays eat into your free-form messaging time. * **Use templates strategically** — If you need to follow up after the window closes, have relevant templates pre-approved and ready. @@ -74,5 +75,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986483-whatsapp-message-templates-guide.md b/support-docs/en--articles--13986483-whatsapp-message-templates-guide.md index ac91f92a..f4b9ec67 100644 --- a/support-docs/en--articles--13986483-whatsapp-message-templates-guide.md +++ b/support-docs/en--articles--13986483-whatsapp-message-templates-guide.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/13986483-whatsapp-message-templates-guide +title: "WhatsApp Message Templates Guide" +description: "How WhatsApp message templates work, the approval process, categories, and tips for getting templates approved. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 634a8860642b2ab4a646a4abc5e096ac2d02e3e3e9096a061bc789c933edbc28 --- -WhatsApp Message Templates Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # WhatsApp Message Templates Guide -How WhatsApp message templates work, the approval process, categories, and tips for getting templates approved. +How WhatsApp message templates work, the approval process, categories, and tips for getting templates approved. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# What Are Message Templates? +## What Are Message Templates? Message templates are pre-approved message formats required by Meta to send business-initiated messages on WhatsApp. Every message sent outside the 24-hour conversation window must use an approved template. -# Template Structure +## Template Structure A template consists of these components: @@ -38,7 +39,7 @@ A template consists of these components: | Buttons | No | 3 QR / 2 CTA | Quick reply or call-to-action (URL or phone number) | | Sample Values | **Strongly recommended** | — | Example values for each variable via the `example` field. Required for approval if template has parameters. | -# Template Categories +## Template Categories ## Marketing @@ -54,7 +55,7 @@ For transactional messages: order confirmations, shipping updates, appointment r For one-time passwords (OTP) and verification codes. Meta provides a pre-built authentication template format. These are typically auto-approved and have the lowest per-conversation cost. The OTP must be in the body as a variable. -# Prerequisites for Template Approval +## Prerequisites for Template Approval 🔴 **Templates will be rejected if these are not completed first:** @@ -62,7 +63,7 @@ For one-time passwords (OTP) and verification codes. Meta provides a pre-built a 2. **Business profile** — Fill in the business website (HTTPS), description, industry category, and address. 3. **Sample values** — Include the `example` field with realistic sample data for each variable in the template. Meta's human reviewers use these to evaluate the rendered message. -# Approval Process +## Approval Process 1. **Submit** — Create the template via the Telnyx API (`POST` to the Templates endpoint) 2. **Review** — Meta reviews the template. Authentication templates are typically auto-approved. Marketing and Utility go through human review (24–48 hours). @@ -70,7 +71,7 @@ For one-time passwords (OTP) and verification codes. Meta provides a pre-built a Template status values: `PENDING`, `APPROVED`, `REJECTED`, `PAUSED`, `DISABLED`. -# Template Quality and Pacing +## Template Quality and Pacing After approval, Meta monitors template performance based on user feedback (blocks, spam reports, engagement). Templates receive a quality rating: @@ -82,7 +83,7 @@ After approval, Meta monitors template performance based on user feedback (block **Pausing:** If a template receives too much negative feedback, Meta pauses it automatically. Pause durations escalate: 3 hours → 6 hours → permanently disabled. -# Common Rejection Reasons +## Common Rejection Reasons * **Missing sample values** — Template has variables but no `example` field. This is the most common rejection cause. * **Empty display name** — The phone number doesn't have a display name set or approved. @@ -100,7 +101,7 @@ After approval, Meta monitors template performance based on user feedback (block 💡 **Tip:** Meta's rejection messages are often generic ("This template was rejected by a Meta team"). Use the list above to troubleshoot. If rejected, fix the most likely cause, edit the template, and resubmit. -# Tips for Approval +## Tips for Approval * Always provide sample values in the `example` field for every variable * Complete the business profile and display name before submitting any templates @@ -111,7 +112,7 @@ After approval, Meta monitors template performance based on user feedback (block * Use CTA buttons for URLs rather than embedding links in body text * New WABAs face stricter review for the first 30 days — start simple -# Related Resources +## Related Resources * [Send Template Messages (API Guide)](https://developers.telnyx.com/docs/messaging/whatsapp/send-messages#template-messages) @@ -124,5 +125,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986484-whatsapp-pricing-on-telnyx.md b/support-docs/en--articles--13986484-whatsapp-pricing-on-telnyx.md index a5ddaa2f..1a4b8d3f 100644 --- a/support-docs/en--articles--13986484-whatsapp-pricing-on-telnyx.md +++ b/support-docs/en--articles--13986484-whatsapp-pricing-on-telnyx.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/13986484-whatsapp-pricing-on-telnyx +title: "WhatsApp Pricing on Telnyx" +description: "How WhatsApp conversation-based billing works on Telnyx, including categories and billing types. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c5c2d8afa84fa2f3c8ffc41d130ad99378188500be16a63f43d53f87f776535c --- -WhatsApp Pricing on Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # WhatsApp Pricing on Telnyx -How WhatsApp conversation-based billing works on Telnyx, including categories and billing types. +How WhatsApp conversation-based billing works on Telnyx, including categories and billing types. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 19, 2026 -Table of contents -# Per-Message Billing +## Per-Message Billing As of July 1, 2025, WhatsApp uses a per-message billing model for template messages. Each template message delivered is charged individually based on its category and the recipient's country. Non-template (free-form) messages sent within a customer service window are not charged. -# Message Categories and Rates +## Message Categories and Rates Rates vary by message category and the recipient's country. The four categories are: @@ -38,11 +39,11 @@ Marketing templates are typically the most expensive, followed by Utility, then **Important:** Marketing and Authentication template messages are billed even when sent within an active customer service window. Only non-template (free-form) replies are free during the service window. -# Service Window +## Service Window When a customer messages your business, a 24-hour service window opens. During this window, you can send free-form (non-template) replies at no charge. Template messages sent during this window are still billed per their category. -# How Billing Type is Determined +## How Billing Type is Determined Telnyx determines the billing type from the template category and the destination country. The `billing_type` field appears in delivery status webhooks (DLRs) with one of these values: @@ -52,7 +53,7 @@ Telnyx determines the billing type from the template category and the destinatio * `whatsapp_authentication_international` — Authentication template, different country from WABA * `whatsapp_service` — Non-template reply within service window (free) -# Free Entry Point Conversations +## Free Entry Point Conversations Messages that start from certain entry points have special pricing: @@ -61,11 +62,11 @@ Messages that start from certain entry points have special pricing: Refer to [Meta's pricing documentation](https://developers.facebook.com/docs/whatsapp/pricing) for current free entry point details. -# Viewing Costs +## Viewing Costs You can track WhatsApp messaging costs in the Telnyx Portal under **Messaging → Message Detail Records**. Each record includes the `billing_type` field so you can see which category was billed. -# Related Resources +## Related Resources * [Send WhatsApp Messages (API Guide)](https://developers.telnyx.com/docs/messaging/whatsapp/send-messages) @@ -78,5 +79,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986485-how-to-set-up-whatsapp-on-telnyx.md b/support-docs/en--articles--13986485-how-to-set-up-whatsapp-on-telnyx.md index 29b1680a..e249eca7 100644 --- a/support-docs/en--articles--13986485-how-to-set-up-whatsapp-on-telnyx.md +++ b/support-docs/en--articles--13986485-how-to-set-up-whatsapp-on-telnyx.md @@ -1,44 +1,45 @@ --- source_url: https://support.telnyx.com/en/articles/13986485-how-to-set-up-whatsapp-on-telnyx +title: "How to Set Up WhatsApp on Telnyx" +description: "Step-by-step guide to setting up WhatsApp Business on Telnyx using the Embedded Signup flow. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b9ca1b42fad01cb5e8d456c64f5fcffe912ea4340988c5c059337afc0df07b99 --- -How to Set Up WhatsApp on Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Set Up WhatsApp on Telnyx -Step-by-step guide to setting up WhatsApp Business on Telnyx using the Embedded Signup flow. +Step-by-step guide to setting up WhatsApp Business on Telnyx using the Embedded Signup flow. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# Prerequisites +## Prerequisites * A Telnyx account ([portal.telnyx.com](https://portal.telnyx.com)) * A Meta Business Manager account ([business.facebook.com](https://business.facebook.com)) * A phone number to register with WhatsApp (cannot be currently used with personal WhatsApp) -# Step 1: Start Embedded Signup +## Step 1: Start Embedded Signup 1. Log in to the [Telnyx Portal](https://portal.telnyx.com) 2. Navigate to **Messaging → WhatsApp** in the sidebar 3. Click **Get Started** or **Add WhatsApp Business Account** 4. You will be redirected to Facebook/Meta to authenticate -# Step 2: Connect Meta Business Manager +## Step 2: Connect Meta Business Manager 1. Log in with your Facebook account that has admin access to your Meta Business Manager 2. Select your existing Meta Business Manager or create a new one 3. Grant Telnyx the required permissions to manage your WABA 4. Select or create a WhatsApp Business Account -# Step 3: Register a Phone Number +## Step 3: Register a Phone Number 1. Enter the phone number you want to use with WhatsApp 2. Choose a display name for your business (this will be visible to customers) @@ -50,7 +51,7 @@ Table of contents **Important:** The phone number cannot be currently active on the WhatsApp consumer app or WhatsApp Business App. If it is, you will need to delete that WhatsApp account first. -# Step 4: Complete Setup +## Step 4: Complete Setup Once verification is complete, your WhatsApp Business Account will appear in the Telnyx Portal under **Messaging → WhatsApp**. From here you can: @@ -59,15 +60,15 @@ Once verification is complete, your WhatsApp Business Account will appear in the * Manage your business profile via Meta Business Manager (description, address, website, etc.) * Create and manage message templates -# Step 5: Create Your First Template +## Step 5: Create Your First Template Before you can send business-initiated messages, you need at least one approved template. Use the Telnyx API to create a template and wait for Meta's approval (typically 24–48 hours). -# Step 6: Send Your First Message +## Step 6: Send Your First Message Once your template is approved, you can send your first WhatsApp message via the Telnyx API. See the [Quickstart Guide](https://developers.telnyx.com/docs/messaging/whatsapp/quickstart) for a complete walkthrough. -# Troubleshooting +## Troubleshooting * **Signup flow fails** — Ensure your Facebook account has admin access to the Meta Business Manager. Try clearing browser cookies and restarting the flow. * **Phone verification fails** — Wait a few minutes and try again. If using SMS, try the phone call option instead. @@ -82,5 +83,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986486-how-to-create-whatsapp-message-templates.md b/support-docs/en--articles--13986486-how-to-create-whatsapp-message-templates.md index cfcdc1d6..5c2728d0 100644 --- a/support-docs/en--articles--13986486-how-to-create-whatsapp-message-templates.md +++ b/support-docs/en--articles--13986486-how-to-create-whatsapp-message-templates.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13986486-how-to-create-whatsapp-message-templates +title: "How to Create WhatsApp Message Templates" +description: "Step-by-step guide to creating, managing, and getting WhatsApp message templates approved. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 74058f9e355d530d49435da50f83446fe490c185dc4037bbdff4f573030f8ab2 --- -How to Create WhatsApp Message Templates | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Create WhatsApp Message Templates -Step-by-step guide to creating, managing, and getting WhatsApp message templates approved. +Step-by-step guide to creating, managing, and getting WhatsApp message templates approved. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# Before You Start +## Before You Start ⚠️ **Complete these steps before creating templates.** Templates submitted without these prerequisites are likely to be rejected by Meta. @@ -26,7 +27,7 @@ Table of contents * **Complete the business profile** — Fill in the business website (must be HTTPS), description, industry category, and address. Incomplete profiles significantly increase rejection rates, especially for new WABAs. * **Verify your business** — Complete Meta's business verification process. Unverified businesses face stricter review and lower messaging limits. -# Creating a Template via the API +## Creating a Template via the API Use the Telnyx Message Templates API to create templates. Each template requires: @@ -43,7 +44,7 @@ Use the Telnyx Message Templates API to create templates. Each template requires * Use descriptive, specific names that reflect the template's purpose (e.g., `shipping_update` instead of `notification_1`) * After deleting a template, the name cannot be reused for 30 days -# Template Components +## Template Components ## Body (Required) @@ -77,7 +78,7 @@ Small text below the body. Maximum 60 characters. Does not support variables. Of * **Quick Reply** — Up to 3 buttons that send a predefined response when tapped * **Call-to-Action** — Up to 2 buttons that open a URL or dial a phone number -# Sample Values (Critical for Approval) +## Sample Values (Critical for Approval) 🔴 **Templates with parameters that do not include sample values are almost always rejected.** Meta's reviewers need sample values to see what the rendered message will look like. @@ -122,7 +123,7 @@ When a template contains variables (`#{{1}}`, `#{{2}}`, etc.), include the `exam Use realistic sample values that reflect actual use. Generic samples like "name" or "value" may still lead to rejection. -# Approval Process +## Approval Process 1. Submit the template via the API 2. Template status changes to `PENDING` @@ -133,7 +134,7 @@ Use realistic sample values that reflect actual use. Generic samples like "name" If rejected, you can edit the template content and resubmit — there is no limit on edits to rejected templates. Do not delete and recreate with the same name, as deleted template names cannot be reused for 30 days. -# Tips for Getting Templates Approved +## Tips for Getting Templates Approved * **Always include sample values** — Provide the `example` field for every component that uses variables. This is the single most common reason for rejection. * **Choose the right category** — Don't submit promotional content as Utility. Since April 2025, Meta auto-reclassifies miscategorized templates from Utility to Marketing, which changes the pricing. @@ -144,7 +145,7 @@ If rejected, you can edit the template content and resubmit — there is no limi * **Use descriptive template names** — Names like `test_template` or `template_1` get flagged. * **Complete your business profile first** — Display name, website, description, and category should all be filled in before submitting templates. -# Managing Templates +## Managing Templates You can list, update, and delete templates via the Telnyx API. Template names are immutable — if you need to change the name, create a new template and delete the old one (note the 30-day name reuse restriction). @@ -152,7 +153,7 @@ You can list, update, and delete templates via the Telnyx API. Template names ar **Editing approved templates:** Approved templates can also be edited, but edits trigger a new review cycle. The template cannot be used for sending while under re-review. -# Related Resources +## Related Resources * [Send Template Messages (API Guide)](https://developers.telnyx.com/docs/messaging/whatsapp/send-messages#template-messages) * [Template Components Reference](https://developers.telnyx.com/docs/messaging/whatsapp/send-messages#template-components) @@ -166,5 +167,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986487-how-to-configure-whatsapp-webhooks.md b/support-docs/en--articles--13986487-how-to-configure-whatsapp-webhooks.md index 344c8a5f..2952a999 100644 --- a/support-docs/en--articles--13986487-how-to-configure-whatsapp-webhooks.md +++ b/support-docs/en--articles--13986487-how-to-configure-whatsapp-webhooks.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/13986487-how-to-configure-whatsapp-webhooks +title: "How to Configure WhatsApp Webhooks" +description: "Set up webhook endpoints to receive inbound WhatsApp messages and delivery status updates. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3165ce048d08e449a328ce473f21437e7ae480a5538c6e42f26e248bbfc6b475 --- -How to Configure WhatsApp Webhooks | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Configure WhatsApp Webhooks -Set up webhook endpoints to receive inbound WhatsApp messages and delivery status updates. +Set up webhook endpoints to receive inbound WhatsApp messages and delivery status updates. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# Overview +## Overview Webhooks let you receive real-time notifications when customers send you WhatsApp messages and when your outbound messages are delivered, read, or fail. Configure your webhook URL through the WABA webhook settings in the Telnyx API or Portal. -# Setting Up Webhooks +## Setting Up Webhooks ## Via the Telnyx Portal @@ -36,7 +37,7 @@ Webhooks let you receive real-time notifications when customers send you WhatsAp Use the WABA webhook configuration endpoint to set your webhook URL programmatically. You can also specify a `webhook_url` per message when sending via `POST /v2/messages/whatsapp`. -# Webhook Events +## Webhook Events ## Inbound Messages @@ -62,17 +63,17 @@ For each outbound message, you receive status webhooks as the message progresses Delivery status webhooks include the `billing_type` field (e.g., `whatsapp_marketing`, `whatsapp_utility`, `whatsapp_service`) so you can track costs. -# Webhook Requirements +## Webhook Requirements * **HTTPS** — Your endpoint must use HTTPS with a valid SSL certificate * **200 response** — Return a 200 status code within 5 seconds to acknowledge receipt * **Idempotency** — You may receive the same webhook multiple times; handle duplicates gracefully using the message ID -# Testing Webhooks +## Testing Webhooks For development, you can use tools like [ngrok](https://ngrok.com) or [Hookdeck](https://hookdeck.com) to expose a local endpoint to the internet and inspect incoming webhook payloads. -# Related Resources +## Related Resources * [Receiving Webhooks Guide](https://developers.telnyx.com/docs/messaging/messages/receiving-webhooks) @@ -85,5 +86,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986488-whatsapp-faq.md b/support-docs/en--articles--13986488-whatsapp-faq.md index 202df66b..8fd39e9a 100644 --- a/support-docs/en--articles--13986488-whatsapp-faq.md +++ b/support-docs/en--articles--13986488-whatsapp-faq.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13986488-whatsapp-faq +title: "WhatsApp FAQ" +description: "Frequently asked questions about WhatsApp Business Platform on Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3154493d577f0184d1eb3aada07d2d4a697e2aee678a15ce304768eccaf2ff21 --- -WhatsApp FAQ | Telnyx Help Center -[Skip to main content](#main-content) + + + + # WhatsApp FAQ -Frequently asked questions about WhatsApp Business Platform on Telnyx. +Frequently asked questions about WhatsApp Business Platform on Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# General +## General ## What phone number types can I use with WhatsApp? @@ -36,7 +37,7 @@ WhatsApp Business Platform is available globally wherever WhatsApp operates. You Yes. A Meta Business Manager account is required to create a WhatsApp Business Account (WABA). You'll connect it during the Embedded Signup flow. -# Messaging +## Messaging ## What is the maximum message size? @@ -58,7 +59,7 @@ Telnyx supports these interactive types: quick reply buttons, CTA URL buttons, l You can send messages programmatically at scale via the API. However, you are subject to Meta's messaging limit tiers (starting at 1,000 unique recipients per 24 hours for new WABAs). You must use approved templates for business-initiated conversations. -# Templates +## Templates ## How long does template approval take? @@ -72,7 +73,7 @@ Meta allows up to 6,000 templates per WABA. In practice, keep your template libr You can edit certain aspects of approved templates (like header media type), but changes to the body or category require re-approval. In many cases, it's easier to create a new template. -# Billing +## Billing ## Am I charged per message or per conversation? @@ -86,7 +87,7 @@ Conversations initiated from Click-to-WhatsApp ads or Facebook Page buttons are Each delivery status webhook includes a `billing_type` field indicating the conversation category. You can also view costs in the Telnyx Portal under Message Detail Records. -# Technical +## Technical ## What API endpoint do I use? @@ -109,5 +110,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--13986489-whatsapp-troubleshooting-guide.md b/support-docs/en--articles--13986489-whatsapp-troubleshooting-guide.md index 83f24f76..a73cff75 100644 --- a/support-docs/en--articles--13986489-whatsapp-troubleshooting-guide.md +++ b/support-docs/en--articles--13986489-whatsapp-troubleshooting-guide.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/13986489-whatsapp-troubleshooting-guide +title: "WhatsApp Troubleshooting Guide" +description: "Common WhatsApp issues and how to resolve them: signup, templates, delivery, and quality rating. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ef49ad423dce5870a1ec3750586ab5e0d36e8fe0021539a57a44a99997dfc767 --- -WhatsApp Troubleshooting Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # WhatsApp Troubleshooting Guide -Common WhatsApp issues and how to resolve them: signup, templates, delivery, and quality rating. +Common WhatsApp issues and how to resolve them: signup, templates, delivery, and quality rating. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 16, 2026 -Table of contents -# Signup Issues +## Signup Issues ## Embedded Signup flow fails or shows an error @@ -48,7 +49,7 @@ If the display name was skipped during Embedded Signup or was rejected by Meta: * Display name review takes up to 48 hours * **Do not submit templates until the display name is approved** — they will be rejected -# Template Issues +## Template Issues ## Template rejected by Meta @@ -78,7 +79,7 @@ If a template has been pending for more than 48 hours: Since April 2025, Meta auto-reclassifies templates that don't match their category. The most common change is Utility → Marketing, which affects per-conversation pricing. If a template contains promotional language (discounts, offers, sales, promo codes), submit it as Marketing from the start. -# Message Delivery Issues +## Message Delivery Issues ## Error code 40008 @@ -119,7 +120,7 @@ Outside this window, only approved template messages can be sent. Read receipts are only sent if the recipient has read receipts enabled in their WhatsApp settings. Many users disable this. A message can be delivered and read without you receiving a "read" status. -# Quality Rating Issues +## Quality Rating Issues ## Quality rating dropped to Yellow or Red @@ -143,7 +144,7 @@ Meta automatically pauses templates with high complaint rates. Pause durations e During a pause, edit the template content to improve relevance and reduce complaints. Changes take effect within 2 minutes, allowing immediate reuse without waiting for the pause period to end. -# Need More Help? +## Need More Help? If you're experiencing an issue not covered here, contact [Telnyx Support](https://support.telnyx.com) with: @@ -162,5 +163,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14138528-oman-did-requirements.md b/support-docs/en--articles--14138528-oman-did-requirements.md index 35925db9..97ccba29 100644 --- a/support-docs/en--articles--14138528-oman-did-requirements.md +++ b/support-docs/en--articles--14138528-oman-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/14138528-oman-did-requirements +title: "Oman DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Oman numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2bc9af1ebbbb19501fe5a251dffc8dec9722ec42533eea3679676969164204e1 --- -Oman DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Oman DID Requirements -Here you will find a list of detailed requirements for acquiring Oman numbers. +Here you will find a list of detailed requirements for acquiring Oman numbers. See Telnyx guidance and requirements. -Written by NumberOps -March 20, 2026 -Table of contents -# **DID Number Requirements for Oman** +## **DID Number Requirements for Oman** In order to purchase a Oman number you will need to provide the following: @@ -30,7 +31,7 @@ For **business identity** verification: \* Company name -\* Contact phone number +\* Contact phone number \* Local Business Registration Certificate \* LOI​ (Provided by Telnyx - [LOI Template.docx](https://downloads.intercomcdn.com/i/o/ltcafuzd/1974079146/f3eb9460203bfedda610a97379a8/LOI+Template.docx?expires=1783620000&signature=0b544bb852da8623438435d14120359b0ef430e9687979de5b4d105093d434a4&req=dSkgEsl5lIBbX%2FMW3Hu4gYkDxCMSxfjzLWMNiC1aPckVjhW10sWibl32Wapw%0A%2Fg%3D%3D%0A)) @@ -47,10 +48,10 @@ For **business identity** verification: \* Name, last name of an authorized representative -\* Contact phone number +\* Contact phone number \* Company name -\* Passport or ID Copy +\* Passport or ID Copy \* Establishment card \* Latest trade license @@ -59,7 +60,7 @@ For **business identity** verification: For **address** verification: -\* National address (street, building number, postal code, city and country) +\* National address (street, building number, postal code, city and country) ​ Additional Information: @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1424680-international-coverage.md b/support-docs/en--articles--1424680-international-coverage.md index e47f10df..e5862550 100644 --- a/support-docs/en--articles--1424680-international-coverage.md +++ b/support-docs/en--articles--1424680-international-coverage.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1424680-international-coverage +title: "International Coverage" +description: "International numbers - Learn about proposed numbers for different countries (in ISO 2 and ISO 3). See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: afc1bdde190fbcb324bd21c9073a907d08bb8d56015f949e47c94309eb2fb41a --- -International Coverage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # International Coverage -International numbers - Learn about proposed numbers for different countries (in ISO 2 and ISO 3). +International numbers - Learn about proposed numbers for different countries (in ISO 2 and ISO 3). See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 10, 2023 -Table of contents -# **International Coverage** +## **International Coverage** **Telnyx proposes numbers in the following countries :** @@ -172,5 +173,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14286763-forbidden-messaging-use-cases-in-the-us-and-canada-10dlc-toll-free-and-short-code.md b/support-docs/en--articles--14286763-forbidden-messaging-use-cases-in-the-us-and-canada-10dlc-toll-free-and-short-code.md index c286a19d..0ba4181f 100644 --- a/support-docs/en--articles--14286763-forbidden-messaging-use-cases-in-the-us-and-canada-10dlc-toll-free-and-short-code.md +++ b/support-docs/en--articles--14286763-forbidden-messaging-use-cases-in-the-us-and-canada-10dlc-toll-free-and-short-code.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/14286763-forbidden-messaging-use-cases-in-the-us-and-canada-10dlc-toll-free-and-short-code +title: "Forbidden Messaging Use Cases in the US and Canada (10DLC" +description: "Mobile carriers and industry guidelines (such as CTIA standards) restrict certain types of messaging traffic across the… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5322f8be78843ac345d3b4ff3cf6b4a18c6d2d92fc4641ab499e878a6a199c99 --- -Forbidden Messaging Use Cases in the US and Canada (10DLC, Toll-Free, and Short Code) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Forbidden Messaging Use Cases in the US and Canada (10DLC, Toll-Free, and Short Code) -C +Mobile carriers and industry guidelines (such as CTIA standards) restrict certain types of messaging traffic across the… See Telnyx guidance and requirements. -Written by Customer Success -March 26, 2026 -Table of contents ## Overview @@ -159,5 +160,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14306123-kazakhstan-did-requirements.md b/support-docs/en--articles--14306123-kazakhstan-did-requirements.md index cfd68c1a..c245b5b3 100644 --- a/support-docs/en--articles--14306123-kazakhstan-did-requirements.md +++ b/support-docs/en--articles--14306123-kazakhstan-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/14306123-kazakhstan-did-requirements +title: "Kazakhstan DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Kazakhstan numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 627806f987511b1ab43f460e8c706a06ec45db38028c3c324a0ca29774ca1ff6 --- -Kazakhstan DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Kazakhstan DID Requirements -Here you will find a list of detailed requirements for acquiring Kazakhstan numbers. +Here you will find a list of detailed requirements for acquiring Kazakhstan numbers. See Telnyx guidance and requirements. -Written by NumberOps -April 13, 2026 -Table of contents -# **DID Number Requirements for Kazakhstan** +## **DID Number Requirements for Kazakhstan** In order to purchase a Kazakhstan number you will need to provide the following: @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14327893-telnyx-freemium-accounts.md b/support-docs/en--articles--14327893-telnyx-freemium-accounts.md index a4a84c66..1fbb0593 100644 --- a/support-docs/en--articles--14327893-telnyx-freemium-accounts.md +++ b/support-docs/en--articles--14327893-telnyx-freemium-accounts.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/14327893-telnyx-freemium-accounts +title: "Telnyx Freemium Accounts" +description: "Learn how Telnyx Freemium accounts work, including the $25 AI credit, magic link sign-in, available products, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ad7238abea6ed8da96bd972277eb0d27db5427016cc58799915a0240041e8dba --- -Telnyx Freemium Accounts | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Freemium Accounts -Learn how Telnyx Freemium accounts work, including the $25 AI credit, magic link sign-in, available products, how to upgrade to a full account, and common billing questions. +Learn how Telnyx Freemium accounts work, including the $25 AI credit, magic link sign-in, available products, See Telnyx guidance and requirements. V -Written by Vicente Delgado -April 13, 2026 -Table of contents ## What is a Freemium Account? @@ -92,16 +93,16 @@ If you want to reuse your email address to create a full Telnyx business account ## Frequently Asked Questions -**Can I add funds to my Freemium account?** +**Can I add funds to my Freemium account?** No. Freemium accounts cannot top up their balance. To add funds, you'll need to upgrade to a full Telnyx account. -**Can I use non-AI products on a Freemium account?** +**Can I use non-AI products on a Freemium account?** No. Freemium accounts are limited to the Telnyx AI product suite and one US local phone number. To use Voice, Messaging, Wireless, or other products, upgrade to a full account. -**What happens when my $25 credit runs out?** +**What happens when my $25 credit runs out?** Your AI usage will stop once the credit is exhausted. To continue, upgrade to a full Telnyx account and add funds. -**I upgraded — where's my credit?** +**I upgraded — where's my credit?** After upgrading your account, the $25 AI credit is replaced with a $5 full-credit that can be used with any Telnyx product and service. --- @@ -117,5 +118,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14489375-turkey-did-requirements.md b/support-docs/en--articles--14489375-turkey-did-requirements.md index 705bd5c1..3169ac0b 100644 --- a/support-docs/en--articles--14489375-turkey-did-requirements.md +++ b/support-docs/en--articles--14489375-turkey-did-requirements.md @@ -1,24 +1,26 @@ --- source_url: https://support.telnyx.com/en/articles/14489375-turkey-did-requirements +title: "Turkey DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Turkey numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d22483aa667686574fb1f2a95a97b4b85e51d076cd1c2dbc35d3a259f5affaca --- -Turkey DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Turkey DID Requirements -Here you will find a list of detailed requirements for acquiring Turkey numbers. +Here you will find a list of detailed requirements for acquiring Turkey numbers. See Telnyx guidance and requirements. -Written by NumberOps Updated this week -Table of contents -# **DID Number Requirements for Turkey** +## **DID Number Requirements for Turkey** In order to purchase a Turkey number you will need to provide the following: @@ -26,21 +28,21 @@ In order to purchase a Turkey number you will need to provide the following: For **business identity** verification: -\* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Circular of Signatures (İmza Sirküleri) -\* Tax Registration Certificate (Vergi Levhası) -\* Chamber of Commerce Registration Document (Faaliyet Belgesi) -\* Trade Registry Gazette (Ticari Sicil Gazetesi) +\* Name, last name of an authorized representative +\* Company name +\* Contact phone number +\* Circular of Signatures (İmza Sirküleri) +\* Tax Registration Certificate (Vergi Levhası) +\* Chamber of Commerce Registration Document (Faaliyet Belgesi) +\* Trade Registry Gazette (Ticari Sicil Gazetesi) \* Passport or ID copy of an authorized representative (Yetkili Kimlik Fotokopisi) For **address** verification: \* Address in Turkey (street, building number, postal code, city, and country) -\* Address confirmation from Turkish government portal (Adres Beyani) ( []) -​ +\* Address confirmation from Turkish government portal (Adres Beyani) ( []) +​ Additional Details: Istanbul Asia (216) and Istanbul Europe (212) phone numbers must be strictly separated. Companies registered in the European region are eligible only for the 212 prefix, while companies registered in the Asian region are restricted to the 216 prefix. @@ -54,5 +56,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1458084-global-number-types.md b/support-docs/en--articles--1458084-global-number-types.md index ef644fff..e218a852 100644 --- a/support-docs/en--articles--1458084-global-number-types.md +++ b/support-docs/en--articles--1458084-global-number-types.md @@ -1,69 +1,70 @@ --- source_url: https://support.telnyx.com/en/articles/1458084-global-number-types +title: "Global Number Types" +description: "Here you will find an explanation of all the different number types that Telnyx offers: local, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 05a7c55772d31a82d5ce9ff4396a42f8a3472307b50157c77b438e9cea957520 --- -Global Number Types | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Global Number Types -Here you will find an explanation of all the different number types that Telnyx offers: local, toll free & International. +Here you will find an explanation of all the different number types that Telnyx offers: local, See Telnyx guidance and requirements. -Written by Mark Morse -June 6, 2024 -Table of contents -In this article, we layout the different number types we support [globally](https://telnyx.com/products/phone-numbers). -​ +In this article, we layout the different number types we support [globally](https://telnyx.com/products/phone-numbers). +​ Searching and purchasing these [number types](https://support.telnyx.com/en/articles/4380325-search-and-buy-numbers) has never been easier. -# **Domestic Long-Code** +## **Domestic Long-Code** -These are your typical local numbers you require for your local business. We have coverage in over 20k rate centers across the United States and Canada. -​ -Telnyx domestic long codes support instant provisioning for **fax**, **voice**, **sms** & **mms** and much more. -​ +These are your typical local numbers you require for your local business. We have coverage in over 20k rate centers across the United States and Canada. +​ +Telnyx domestic long codes support instant provisioning for **fax**, **voice**, **sms** & **mms** and much more. +​ You can view our domestic coverage [here](https://telnyx.com/resources/telnyx-domestic-coverage-map). ## **Domestic Toll Free** -For businesses looking to scale, look no further with our toll free range! -​ +For businesses looking to scale, look no further with our toll free range! +​ Telnyx is a managing **responsible organization** (RespOrg QIT01) where we can acquire, manage, and route toll-free calls to your business, as-well as controlling the ability to quickly reroute traffic for potential service impairments with our service providers. ## **Toll Free Voice** -Telnyx allows it's user to purchase pre-provisioned voice toll free numbers with their routing set already, for instant use. Make sure to select **quickship** on the number search user interface, if you need to instantly be provided with numbers that are ready to use for voice calling. -​ -If quickship isn't selected during your toll free search, routing provisioning can take up to one hour to become active post order completion, so make sure you test calls first before putting the numbers into service. -​ -Learn more about quickship through our API [here](https://developers.telnyx.com/api/numbers/list-available-phone-number-blocks). -​ +Telnyx allows it's user to purchase pre-provisioned voice toll free numbers with their routing set already, for instant use. Make sure to select **quickship** on the number search user interface, if you need to instantly be provided with numbers that are ready to use for voice calling. +​ +If quickship isn't selected during your toll free search, routing provisioning can take up to one hour to become active post order completion, so make sure you test calls first before putting the numbers into service. +​ +Learn more about quickship through our API [here](https://developers.telnyx.com/api/numbers/list-available-phone-number-blocks). +​ ​**NOTE:** Quickship only applies to the voice portion of our toll free numbers so that they can be instantly provisioned for receiving inbound calls. ## **Toll Free Messaging** -Voice is important but customers are now looking for a more omni-channel service that can be provided. Telnyx supports messaging on toll free numbers to support large campaigns. Both toll-free SMS and MMS are available for the USA and Canada. -​ -The messaging portion will not be instantly provisioned and you are recommended to submit your use case first other wise spam blocks may occur should you send messages from non verified toll free numbers. -​ +Voice is important but customers are now looking for a more omni-channel service that can be provided. Telnyx supports messaging on toll free numbers to support large campaigns. Both toll-free SMS and MMS are available for the USA and Canada. +​ +The messaging portion will not be instantly provisioned and you are recommended to submit your use case first other wise spam blocks may occur should you send messages from non verified toll free numbers. +​ Please see our dedicated [article](https://support.telnyx.com/en/articles/5353868-toll-free-messaging) for more details on acceptable use cases for toll free messaging. ## **International Number Types** -As we continue to globalise as a company, our [international coverage map](https://telnyx.com/global-coverage) along with number types continues to grow. -​ -We cover a range of **local**, **national**, **toll free**, **shared cost** and **mobile** numbers available from select countries across the world. -​ -When ordering international numbers, and to comply with local regulators of their respective countries, Telnyx may require documentation to register and activate your international numbers. The quicker we receive the documentation, the quicker we can have the number provisioned so you can start to receive inbound calls. -​ -At checkout, if your international number requires documentation, the user interface will make this clear. Once the number is ordered, you will be brought to your number orders page where you can then upload the documentation required. -​ +As we continue to globalise as a company, our [international coverage map](https://telnyx.com/global-coverage) along with number types continues to grow. +​ +We cover a range of **local**, **national**, **toll free**, **shared cost** and **mobile** numbers available from select countries across the world. +​ +When ordering international numbers, and to comply with local regulators of their respective countries, Telnyx may require documentation to register and activate your international numbers. The quicker we receive the documentation, the quicker we can have the number provisioned so you can start to receive inbound calls. +​ +At checkout, if your international number requires documentation, the user interface will make this clear. Once the number is ordered, you will be brought to your number orders page where you can then upload the documentation required. +​ Concurrently, you will receive an email from Telnyx to let you know that the documentation will need to be provided within a certain time-frame, if you didn't have it available at checkout, otherwise the number may expire and be returned to our inventory. Please note that you will have 10 days to provide this documentation otherwise the numbers will be removed from your account. ## Requirements @@ -81,5 +82,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14668631-enabling-whatsapp-business-calling-on-telnyx-numbers.md b/support-docs/en--articles--14668631-enabling-whatsapp-business-calling-on-telnyx-numbers.md index 4e1c70e9..b3e6d8fe 100644 --- a/support-docs/en--articles--14668631-enabling-whatsapp-business-calling-on-telnyx-numbers.md +++ b/support-docs/en--articles--14668631-enabling-whatsapp-business-calling-on-telnyx-numbers.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/14668631-enabling-whatsapp-business-calling-on-telnyx-numbers +title: "Enabling WhatsApp Business Calling on Telnyx Numbers" +description: "WhatsApp Business Calling lets your business receive and place voice calls with WhatsApp users using your Telnyx… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f45a42477bf636183bba2238a7c714a2b65d7bcea090c2c5780887738a4da82a --- -Enabling WhatsApp Business Calling on Telnyx Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Enabling WhatsApp Business Calling on Telnyx Numbers -Written by Telnyx Engineering -May 13, 2026 -Table of contents -WhatsApp Business Calling lets your business receive and place voice calls with WhatsApp users using your Telnyx numbers. +WhatsApp Business Calling lets your business receive and place voice calls with WhatsApp users using your Telnyx… See Telnyx guidance and requirements. Users can call directly from the WhatsApp app to your numbers and Telnyx will route these calls to your SIP connection or Programmable Voice application. @@ -54,7 +55,7 @@ Businesses already using WhatsApp for customer communication that want to extend | User-initiated calls | Available wherever WhatsApp Business is available | | Business-initiated calls | Not available for business numbers in: USA, Canada, Egypt, Vietnam, Nigeria (based on the phone number's country code). ⚠️ **Important:** Before placing a call, you must obtain the user's calling permission. More details on how to obtain permission below. | -# **Enable Whatsapp Business Calling in Mission Control** +## **Enable Whatsapp Business Calling in Mission Control** These instructions will help you enable Whatsapp Business Calling in Telnyx Mission Control Portal. @@ -62,31 +63,31 @@ If you already have a Telnyx number configured in the portal for messaging purpo #### **Step 1 - Connect Your WhatsApp Business Account** -1. In Mission Control, navigate to **Voice Suite → WhatsApp Calling**. +1. In Mission Control, navigate to **Voice Suite → WhatsApp Calling**. ​ ![](_images/d110c80b55518543.png) ​ -2. Click **"Connect WhatsApp Business"** which will trigger the embedded signup windows for the integration with Meta. +2. Click **"Connect WhatsApp Business"** which will trigger the embedded signup windows for the integration with Meta. ​ ![](_images/2d7116fcf9cfcc24.png) ​ -3. Select the **WhatsApp Business Account (WABA)** you want to associate with WhatsApp Calling. - ​ +3. Select the **WhatsApp Business Account (WABA)** you want to associate with WhatsApp Calling. + ​ ​ ![](_images/633946f79bd08aad.png) **Step 2 - Associate your Telnyx number** -1. Select the Telnyx phone number you want to enable for WhatsApp Calling. +1. Select the Telnyx phone number you want to enable for WhatsApp Calling. ​ ![](_images/df1b804144d9c800.png) -2. Your Telnyx number must be active and able to receive calls or SMS (mobile numbers only) — Meta will send a verification code to confirm ownership. +2. Your Telnyx number must be active and able to receive calls or SMS (mobile numbers only) — Meta will send a verification code to confirm ownership. ​ ![](_images/b81f6a7a8470b939.png) @@ -94,11 +95,11 @@ If you already have a Telnyx number configured in the portal for messaging purpo #### **Step 3 - Confirm your configuration** -1. Review and confirm your WhatsApp configuration in Telnyx. +1. Review and confirm your WhatsApp configuration in Telnyx. ​ ![](_images/a8f384e0355c3cdc.png) -2. You'll see a confirmation screen indicating your Meta account has been successfully connected to Telnyx. +2. You'll see a confirmation screen indicating your Meta account has been successfully connected to Telnyx. ​ ![](_images/44ba3cb0da289331.png) @@ -108,8 +109,8 @@ If you already have a Telnyx number configured in the portal for messaging purpo ![](_images/ce85e38f2726773f.png) - You can view and edit account details and settings from here. - It can take up to 2 minutes for this information to show up. + You can view and edit account details and settings from here. + It can take up to 2 minutes for this information to show up. ​ ![](_images/5d18934dc18d9e61.png) @@ -118,13 +119,13 @@ If you already have a Telnyx number configured in the portal for messaging purpo #### **Step 4 — Enable WhatsApp Calling in Telnyx** -1. In Mission Control, navigate to **Voice Suite → WhatsApp Calling → WhatsApp Numbers**. +1. In Mission Control, navigate to **Voice Suite → WhatsApp Calling → WhatsApp Numbers**. ​ ![](_images/06674c2ed3dfebac.png) ​ -2. Select your number — it should show a **Connected** status. +2. Select your number — it should show a **Connected** status. ​ ![](_images/893658dbadd451be.png) @@ -136,7 +137,7 @@ If you already have a Telnyx number configured in the portal for messaging purpo --- -# **Place and Receive Calls** +## **Place and Receive Calls** ## **User-Initiated Calls** @@ -184,7 +185,7 @@ You can obtain calling permission from a WhatsApp user in any of the following w #### **Send a call permission request to the user** -Send a permission request to the WhatsUp user via the WhatsApp Cloud API, either as a template or free-form message +Send a permission request to the WhatsUp user via the WhatsApp Cloud API, either as a template or free-form message Keep in mind the following rate limits: * Maximum **1 request per 24 hours** per user @@ -203,8 +204,8 @@ More details about the call permission request flow and sample message can be fo Businesses can configure the phone number call setting to allow callbacks. When enabled, a temporary calling permission is automatically granted after a WhatsApp user calls the business profile. -Go to WhatAapp Manager>Phone on your Meta Business Suite, select your number, go to Call Settings and enable "Allow Callbacks" -​ +Go to WhatAapp Manager>Phone on your Meta Business Suite, select your number, go to Call Settings and enable "Allow Callbacks" +​ ​ ![](_images/460a474bc563eda7.png) @@ -287,5 +288,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14708128-porting-numbers-away-from-aircall-to-telnyx.md b/support-docs/en--articles--14708128-porting-numbers-away-from-aircall-to-telnyx.md index 21596d4c..579673a6 100644 --- a/support-docs/en--articles--14708128-porting-numbers-away-from-aircall-to-telnyx.md +++ b/support-docs/en--articles--14708128-porting-numbers-away-from-aircall-to-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/14708128-porting-numbers-away-from-aircall-to-telnyx +title: "Porting Numbers Away from Aircall to Telnyx" +description: "Step-by-step guide for porting numbers from Aircall, including how to get your carrier-level account number and PIN. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 91e6ca312538920f4144699a70403da23949cc0ace16123d772d52b132063541 --- -Porting Numbers Away from Aircall to Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting Numbers Away from Aircall to Telnyx -Step-by-step guide for porting numbers from Aircall, including how to get your carrier-level account number and PIN. +Step-by-step guide for porting numbers from Aircall, including how to get your carrier-level account number and PIN. See Telnyx guidance and requirements. -Written by Patrick Budzinski -April 21, 2026 -Table of contents -# Overview +## Overview Porting numbers away from Aircall to Telnyx is possible, but requires a few extra steps because Aircall is a **reseller** — they don't own the underlying phone numbers directly. The numbers sit on Aircall's underlying carrier infrastructure (typically Twilio), which means the port authorization must come from the underlying carrier, not Aircall itself. @@ -78,5 +79,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14708129-porting-numbers-away-from-intercom-to-telnyx.md b/support-docs/en--articles--14708129-porting-numbers-away-from-intercom-to-telnyx.md index 169f7b62..31dd3210 100644 --- a/support-docs/en--articles--14708129-porting-numbers-away-from-intercom-to-telnyx.md +++ b/support-docs/en--articles--14708129-porting-numbers-away-from-intercom-to-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/14708129-porting-numbers-away-from-intercom-to-telnyx +title: "Porting Numbers Away from Intercom to Telnyx" +description: "How to port numbers from Intercom's calling product, including Twilio-backed number instructions and common PIN issues. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 583288b2e14ab3314e3b3b44c9a3bcac897212bf6c286018a5ebc7e7fb6eef4f --- -Porting Numbers Away from Intercom to Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting Numbers Away from Intercom to Telnyx -How to port numbers from Intercom's calling product, including Twilio-backed number instructions and common PIN issues. +How to port numbers from Intercom's calling product, including Twilio-backed number instructions and common PIN issues. See Telnyx guidance and requirements. -Written by Patrick Budzinski -April 21, 2026 -Table of contents -# Overview +## Overview Intercom provides phone numbers as part of its calling product, but like most software platforms, Intercom doesn't own the underlying phone number infrastructure. The numbers are hosted on a carrier (commonly Twilio), which means porting away from Intercom requires carrier-level authorization — not just your Intercom credentials. @@ -80,5 +81,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14708130-porting-numbers-away-from-resellers-aircall-intercom-ringcentral-vonage-etc.md b/support-docs/en--articles--14708130-porting-numbers-away-from-resellers-aircall-intercom-ringcentral-vonage-etc.md index b16af7bc..bc2277cf 100644 --- a/support-docs/en--articles--14708130-porting-numbers-away-from-resellers-aircall-intercom-ringcentral-vonage-etc.md +++ b/support-docs/en--articles--14708130-porting-numbers-away-from-resellers-aircall-intercom-ringcentral-vonage-etc.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/14708130-porting-numbers-away-from-resellers-aircall-intercom-ringcentral-vonage-etc +title: "Porting Numbers Away from Resellers (Aircall, Intercom" +description: "A complete guide to porting numbers from VoIP resellers — what a reseller is, how to find your underlying carrier, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2e82afada0f8eed11baa752dbeda97cbc1f2dfea59da8dd86fff66ab830732a8 --- -Porting Numbers Away from Resellers (Aircall, Intercom, RingCentral, Vonage, etc.) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting Numbers Away from Resellers (Aircall, Intercom, RingCentral, Vonage, etc.) -A complete guide to porting numbers from VoIP resellers — what a reseller is, how to find your underlying carrier, and carrier-specific PIN and account requirements. +A complete guide to porting numbers from VoIP resellers — what a reseller is, how to find your underlying carrier, See Telnyx guidance and requirements. -Written by Patrick Budzinski -April 21, 2026 -Table of contents -# What Is a Reseller? +## What Is a Reseller? A **reseller** is a company that provides phone numbers to customers but doesn't own the underlying network infrastructure. Instead, they lease numbers from a carrier (like Twilio, Bandwidth, or Inteliquent) and resell them under their own brand. @@ -108,5 +109,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14790558-how-to-find-your-porting-pin-or-passcode.md b/support-docs/en--articles--14790558-how-to-find-your-porting-pin-or-passcode.md index 169c7fa1..ed2f474f 100644 --- a/support-docs/en--articles--14790558-how-to-find-your-porting-pin-or-passcode.md +++ b/support-docs/en--articles--14790558-how-to-find-your-porting-pin-or-passcode.md @@ -1,32 +1,36 @@ --- source_url: https://support.telnyx.com/en/articles/14790558-how-to-find-your-porting-pin-or-passcode +title: "How to Find Your Porting PIN or Passcode" +description: "When you port your number to Telnyx, your current carrier may require a PIN, passcode, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0a7135f2ec825f2835292daa611265b50e1a34727e6b48a4b769df35ecf80acc --- -How to Find Your Porting PIN or Passcode | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Find Your Porting PIN or Passcode -Written by Patrick Budzinski +When you port your number to Telnyx, your current carrier may require a PIN, passcode, See Telnyx guidance and requirements. -April 27, 2026 -Table of contents -# What is a Porting PIN? + + +## What is a Porting PIN? When you port your number to Telnyx, your current carrier may require a PIN, passcode, or transfer code to authorize the move. This is a security feature — it prevents unauthorized number transfers. **⚠️ Important:** This is NOT your carrier account password or login PIN. It's a separate code specifically for number porting. -# Why Does This Matter? +## Why Does This Matter? If the PIN doesn't match your carrier's records, your port will be rejected with `PASSCODE_PIN_INVALID`. This is the #1 cause of porting delays — but it's always fixable. -# How to Get Your PIN +## How to Get Your PIN ## AT&T @@ -59,13 +63,13 @@ If the PIN doesn't match your carrier's records, your port will be rejected with * Call the carrier's business support line and ask: "What is the PIN or passcode needed to port my number to a new carrier?" -# Tips +## Tips * Your carrier may have a default PIN (often the last 4 digits of your account number or phone number) * Some carriers generate a new PIN each time — don't use an old one * If your port keeps getting rejected, ask the carrier to verify what PIN they have on file rather than guessing -# Still Having Issues? +## Still Having Issues? Contact our porting team at [porting@telnyx.com](mailto:porting@telnyx.com) with the PIN you're using and your carrier's name. We can work with the carrier directly. @@ -78,5 +82,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--14805261-how-to-configure-sip-attach-using-a-uac-connection.md b/support-docs/en--articles--14805261-how-to-configure-sip-attach-using-a-uac-connection.md index f5670c14..e2cb32f4 100644 --- a/support-docs/en--articles--14805261-how-to-configure-sip-attach-using-a-uac-connection.md +++ b/support-docs/en--articles--14805261-how-to-configure-sip-attach-using-a-uac-connection.md @@ -1,25 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/14805261-how-to-configure-sip-attach-using-a-uac-connection +title: "How to Configure SIP Attach using a UAC Connection" +description: "SIP Attach lets Telnyx register as a SIP endpoint on your existing PBX or voice system. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dcc0f0daf8be389cae807ac09dbc9918872f09ebd601eb406d4264b133097b7f --- -How to Configure SIP Attach using a UAC Connection | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Configure SIP Attach using a UAC Connection -Written by Telnyx Engineering -Updated yesterday +SIP Attach lets Telnyx register as a SIP endpoint on your existing PBX or voice system. See Telnyx guidance and requirements. -Table of contents -SIP Attach lets Telnyx register as a SIP endpoint on your existing PBX or voice system. This gives your Telnyx resource, such as an AI Assistant, Call Control Application, or SIP-enabled application, native PBX presence. -​ -Under the hood, SIP Attach is configured using a UAC (User Agent Client) Connection. With a UAC Connection, Telnyx registers to your PBX as an extension, so internal callers can reach the Telnyx resource without routing through the PSTN. -​ +SIP Attach lets Telnyx register as a SIP endpoint on your existing PBX or voice system. This gives your Telnyx resource, such as an AI Assistant, Call Control Application, or SIP-enabled application, native PBX presence. +​ +Under the hood, SIP Attach is configured using a UAC (User Agent Client) Connection. With a UAC Connection, Telnyx registers to your PBX as an extension, so internal callers can reach the Telnyx resource without routing through the PSTN. +​ This helps reduce latency and cost while making it easier to connect employee-facing voice agents, internal support flows, and other SIP-enabled Telnyx applications to your existing voice infrastructure. --- @@ -37,7 +39,7 @@ This affects how inbound calls are routed (covered in Step 2) and what you need --- -# Before You Start +## Before You Start ### What you need from your PBX (customer side) @@ -189,8 +191,8 @@ After creating or updating a UAC Connection, registration status may take a few #### Disable a connection to force a fresh registration -If you need to force a fresh, clean SIP registration without deleting the connection, temporarily disable the UAC Connection and then re-enable it. -​ +If you need to force a fresh, clean SIP registration without deleting the connection, temporarily disable the UAC Connection and then re-enable it. +​ Disabling the connection unregisters the SIP UAC from your PBX. When you re-enable the connection, Telnyx starts a new registration attempt using the current External UAC settings. ## Delete a connection @@ -205,7 +207,7 @@ Deleting a connection immediately deregisters from the PBX. Any phone numbers as ## **Telnyx UAC IP Addresses** -Telnyx uses the following public Anycast IPs for both SIP signaling and RTP media on UAC (SIP Attach) connections. +Telnyx uses the following public Anycast IPs for both SIP signaling and RTP media on UAC (SIP Attach) connections. The IP depends on the SIP region selected in your UAC Connection settings. | | | @@ -275,5 +277,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15138019-toll-free-carrier-rejections.md b/support-docs/en--articles--15138019-toll-free-carrier-rejections.md index d710474d..9b517024 100644 --- a/support-docs/en--articles--15138019-toll-free-carrier-rejections.md +++ b/support-docs/en--articles--15138019-toll-free-carrier-rejections.md @@ -1,20 +1,22 @@ --- source_url: https://support.telnyx.com/en/articles/15138019-toll-free-carrier-rejections +title: "Toll-Free Carrier Rejections" +description: "This article will emphasise the meaning of carrier rejection responses on Toll-Free submissions and how to handle them. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: df45572e64c38b757af3a9fa4d5a3bb8fbba6f1a1e377d23e0501c4817eabbb7 --- -Toll-Free Carrier Rejections | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Toll-Free Carrier Rejections -A +This article will emphasise the meaning of carrier rejection responses on Toll-Free submissions and how to handle them. See Telnyx guidance and requirements. -Written by Allen Rhodes -May 18, 2026 This article will emphasise the meaning of carrier rejection responses on Toll-Free submissions and how to handle them. diff --git a/support-docs/en--articles--15138152-making-calls-with-branded-calling.md b/support-docs/en--articles--15138152-making-calls-with-branded-calling.md index 82e48a8c..bae1a1a3 100644 --- a/support-docs/en--articles--15138152-making-calls-with-branded-calling.md +++ b/support-docs/en--articles--15138152-making-calls-with-branded-calling.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/15138152-making-calls-with-branded-calling +title: "Making Calls with Branded Calling" +description: "Branded Calling helps the people you call recognize your outbound SIP trunking calls by showing approved brand… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f1b1138d9b58d82736ec9310f1630c2d194efcb23b5e8118c4b41672e1696913 --- -Making Calls with Branded Calling | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Making Calls with Branded Calling -Written by Telnyx Engineering -May 15, 2026 -Table of contents -Branded Calling helps the people you call recognize your outbound SIP trunking calls by showing approved brand information, such as your business name, and where supported, a logo or call reason, on eligible receiving devices and networks. +Branded Calling helps the people you call recognize your outbound SIP trunking calls by showing approved brand… See Telnyx guidance and requirements. -Branded Calling works with your Telnyx SIP trunking outbound calls. -Once your brand and numbers are approved, calls placed through your SIP connections may include your verified branded information, where supported by the receiving carrier and device. -​ +Branded Calling works with your Telnyx SIP trunking outbound calls. +Once your brand and numbers are approved, calls placed through your SIP connections may include your verified branded information, where supported by the receiving carrier and device. +​ ​ **Important:** Branded Calling currently applies to US-to-US calls placed to US mobile numbers serviced by T-Mobile and Verizon only. @@ -36,15 +37,15 @@ Make sure you have the following ready: * Accurate brand information, including the legal business name, display name, business details, and contact information. * Display Identity Record details, such as your preferred display name and call reasons. * A logo, if supported for your setup. Use a clear, brand-owned image that matches your business identity. -* Understanding of display limitations. Branded Calling currently applies to US-to-US calls to US mobile numbers serviced by T-Mobile and Verizon. +* Understanding of display limitations. Branded Calling currently applies to US-to-US calls to US mobile numbers serviced by T-Mobile and Verizon. See [Why Branded Calling may not appear on every call](#h_1438329c93) for details. ## How Branded Calling works -When you place an outbound call through your Telnyx SIP connection from an approved number, Telnyx attaches verified identity information to the call signaling before routing it to the destination network. This identity information is delivered using industry-standard protocols built on top of STIR/SHAKEN. +When you place an outbound call through your Telnyx SIP connection from an approved number, Telnyx attaches verified identity information to the call signaling before routing it to the destination network. This identity information is delivered using industry-standard protocols built on top of STIR/SHAKEN. ​ -STIR/SHAKEN is the regulatory framework for call authentication in the United States. It uses digital certificates and cryptographic signatures to verify that the calling party is authorized to use the originating phone number. +STIR/SHAKEN is the regulatory framework for call authentication in the United States. It uses digital certificates and cryptographic signatures to verify that the calling party is authorized to use the originating phone number. Telnyx signs calls according to STIR/SHAKEN attestation levels (A, B, or C) based on the verified relationship between the caller and the calling number. Branded Calling extends this foundation by adding additional identity fields beyond what standard STIR/SHAKEN provides. These extra fields can include: @@ -60,25 +61,25 @@ These fields are attached to the call signaling and propagated through the PSTN Even when your Display Identity Record (DIR) is approved, your numbers are active, and your call signaling is fully RFC-compliant, the branded information may not reach the recipient's screen. This is an inherent limitation of how Branded Calling works across the telecommunications network: -1. **Receiving carrier support varies.** +1. **Receiving carrier support varies.** Not all carriers have implemented the infrastructure to consume and render Branded Calling identity fields. A carrier that does not support these extensions will simply ignore them and route the call normally. The call still completes, but no branded information is displayed. -2. **Device support varies.** +2. **Device support varies.** Even when the receiving carrier supports Branded Calling, the end user's device must also be capable of rendering the branded information. Older devices, unsupported operating systems, or devices with alternative dialer apps may not display branded content. -3. **Network path differences.** +3. **Network path differences.** Calls may traverse different interconnection paths depending on routing, time of day, and carrier agreements. Some paths may pass through intermediate carriers that strip or do not forward the additional identity fields, even though doing so is not compliant with the relevant RFCs. -4. **Provisioning and propagation delays.** +4. **Provisioning and propagation delays.** After approval, your branded identity must be provisioned and propagated across carrier databases. Branding may not appear immediately for all destinations. -5. **Destination and carrier limitations.** +5. **Destination and carrier limitations.** Branded Calling currently applies to US-to-US calls placed to US mobile numbers serviced by Verizon and T-Mobile only. Calls to landlines, international numbers, or numbers on smaller or regional carriers are unlikely to display branded information. -**In short:** approval means your brand and numbers are eligible to send verified identity information. It does not guarantee that every carrier, device, or network path will present it. +**In short:** approval means your brand and numbers are eligible to send verified identity information. It does not guarantee that every carrier, device, or network path will present it. This is not a Telnyx limitation. It is a characteristic of how Branded Calling standards are currently implemented across the telecom industry. ## Set up Branded Calling for your SIP trunking calls ## 1. Sign in to Mission Control Portal -Sign in to [Mission Control Portal](https://portal.telnyx.com/) with a user that has permission to manage Enterprises and phone numbers. +Sign in to [Mission Control Portal](https://portal.telnyx.com/) with a user that has permission to manage Enterprises and phone numbers. ​ ## 2. Open the Branded Calling area @@ -150,8 +151,8 @@ Once the DIR and phone numbers are approved, outbound SIP trunking calls from th ## 10. Place calls from your SIP connection -After your DIR is approved and phone numbers are active for Branded Calling, place outbound calls through your SIP connection as you normally would. -​ +After your DIR is approved and phone numbers are active for Branded Calling, place outbound calls through your SIP connection as you normally would. +​ When you dial from an approved number, Telnyx includes your branded calling information in the call signaling where supported. No additional SIP headers or configuration changes are required on your SIP connection. Branded Calling is applied automatically based on the approved DIR and number association. @@ -248,5 +249,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1516776-automated-port-request-validation.md b/support-docs/en--articles--1516776-automated-port-request-validation.md index b8d9106b..2668da11 100644 --- a/support-docs/en--articles--1516776-automated-port-request-validation.md +++ b/support-docs/en--articles--1516776-automated-port-request-validation.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/1516776-automated-port-request-validation +title: "Automated Port Request Validation" +description: "Learn about how Telnyx automatically validates the information on your port… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f3d52f613fae9be143f47bb89a984f6ece0f6fc381c0aa16b50a7737e0d13a18 --- -Automated Port Request Validation | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Automated Port Request Validation -Learn about how Telnyx automatically validates the information on your port request +Learn about how Telnyx automatically validates the information on your port… See Telnyx guidance and requirements. -Written by Telnyx Engineering -July 24, 2023 -Table of contents -# **Automated Port Request Validation** +## **Automated Port Request Validation** -Porting numbers can be frustrating. Seemingly minor inconsistencies in the data provided can cause porting delays or outright rejections. Telnyx has created new functionality that automatically validates your port request with the losing carrier. +Porting numbers can be frustrating. Seemingly minor inconsistencies in the data provided can cause porting delays or outright rejections. Telnyx has created new functionality that automatically validates your port request with the losing carrier. ​ ## How Does It Work @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15374685-telnyx-sip-trunking-fips-support.md b/support-docs/en--articles--15374685-telnyx-sip-trunking-fips-support.md index b53b1238..6a2b718f 100644 --- a/support-docs/en--articles--15374685-telnyx-sip-trunking-fips-support.md +++ b/support-docs/en--articles--15374685-telnyx-sip-trunking-fips-support.md @@ -1,20 +1,24 @@ --- source_url: https://support.telnyx.com/en/articles/15374685-telnyx-sip-trunking-fips-support +title: "Telnyx SIP Trunking FIPS Support" +description: "FIPS, or Federal Information Processing Standards, are U.S. See Telnyx guidance and requirements Learn more about Telnyx SIP Trunking FIPS Support with Telnyx." scraped: 2026-07-08 content_hash: 8e7f9b56993b8fe2606624e2f6c80b7f030957bfb427c068fb1fe2b9fa8ac7c1 --- -Telnyx SIP Trunking FIPS Support | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx SIP Trunking FIPS Support -Written by Telnyx Engineering +FIPS, or Federal Information Processing Standards, are U.S. See Telnyx guidance and requirements Learn more about Telnyx SIP Trunking FIPS Support with Telnyx. + + -June 4, 2026 -Table of contents ## **Overview** @@ -43,10 +47,10 @@ For example: At a high level, the Kamailio-based SIP proxy runs on Debian Linux and uses the OpenSSL FIPS module, all of them with latest versions as of June 2026. -Kamailio does not require a separate SIP configuration change for FIPS mode as it uses OpenSSL through its TLS module. +Kamailio does not require a separate SIP configuration change for FIPS mode as it uses OpenSSL through its TLS module. ​ -Customers who require exact platform version details for vendor review, procurement, audit, or security assessment should contact Telnyx Technical Support for more information: [Telnyx Support](mailto:support@telnyx.com) +Customers who require exact platform version details for vendor review, procurement, audit, or security assessment should contact Telnyx Technical Support for more information: [Telnyx Support](mailto:support@telnyx.com) ​ **Note**: Telnyx supports FIPS-aligned cryptography on supported SIP proxy infrastructure, but the Telnyx SIP Trunking service is not FIPS 140-2 or FIPS 140-3 certified. @@ -71,10 +75,10 @@ Customers should not require: ## **Important limitation: SIP Digest authentication** -FIPS support in the SIP proxy stack does not automatically make every part of SIP Trunking fully FIPS compliant. +FIPS support in the SIP proxy stack does not automatically make every part of SIP Trunking fully FIPS compliant. ​ -A key limitation is SIP Digest authentication. Traditional SIP Digest authentication can use MD5, and MD5 is not allowed for FIPS cryptographic use. +A key limitation is SIP Digest authentication. Traditional SIP Digest authentication can use MD5, and MD5 is not allowed for FIPS cryptographic use. The current FIPS proxy configuration addresses the proxy cryptographic stack, but it does not by itself replace SIP Digest authentication with a FIPS-approved alternative. Customers with formal FIPS requirements should validate their end-to-end SIP configuration, including authentication behavior, customer equipment, TLS settings, and internal compliance controls. @@ -117,5 +121,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15395095-understanding-sip-603-carrier-rejections.md b/support-docs/en--articles--15395095-understanding-sip-603-carrier-rejections.md index b1b4ec23..6813e687 100644 --- a/support-docs/en--articles--15395095-understanding-sip-603-carrier-rejections.md +++ b/support-docs/en--articles--15395095-understanding-sip-603-carrier-rejections.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/15395095-understanding-sip-603-carrier-rejections +title: "Understanding SIP 603+ carrier rejections" +description: "SIP 603+ is an industry shorthand for a standardized use of the SIP 603 Decline response when a call is blocked on an… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ce6fad672c0115207c418a4a67dde28f35ff6f22f5c7ffe1f24497f85179375c --- -Understanding SIP 603+ carrier rejections | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Understanding SIP 603+ carrier rejections -Written by Telnyx Engineering -June 5, 2026 -Table of contents -SIP 603+ is an industry shorthand for a standardized use of the SIP 603 Decline response when a call is blocked on an IP network based on reasonable analytics for outbound calls in the U.S. It is not a separate SIP status code, the status code remains 603. +SIP 603+ is an industry shorthand for a standardized use of the SIP 603 Decline response when a call is blocked on an… See Telnyx guidance and requirements. The “+” indicates that the response includes additional standardized information, such as the *Network Blocked* reason phrase and related signaling details, to improve transparency and support redress. @@ -88,9 +89,9 @@ Carrier analytics and reputation decisions are not controlled by Telnyx, but the #### **Use appropriate caller ID** -* Avoid anonymous caller IDs. +* Avoid anonymous caller IDs. ​ -* Use numbers that you own and that are associated with your account as the number owner. This case will always result in STIR/SHAKEN A attestation which decreases the chances of the carrier blocking the call. +* Use numbers that you own and that are associated with your account as the number owner. This case will always result in STIR/SHAKEN A attestation which decreases the chances of the carrier blocking the call. ​ * If you use a non-Telnyx caller ID that has been verified, it will result in STIR/SHAKEN B attestation, which increases the chances of the carrier blocking the call. @@ -136,5 +137,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15397771-guatemala-did-requirements.md b/support-docs/en--articles--15397771-guatemala-did-requirements.md index dfbd59e2..8c853448 100644 --- a/support-docs/en--articles--15397771-guatemala-did-requirements.md +++ b/support-docs/en--articles--15397771-guatemala-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/15397771-guatemala-did-requirements +title: "Guatemala DID Requirements" +description: "Requirements to acquire Guatemala numbers. See Telnyx guidance and requirements Learn more about Guatemala DID Requirements with Telnyx." scraped: 2026-07-08 content_hash: 80ba371e55fab0a3642b38a744eb4ee524337ca15d8c709ef60b64fb14a3f19e --- -Guatemala DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guatemala DID Requirements -Requirements to acquire Guatemala numbers. Start building on Telnyx today. +Requirements to acquire Guatemala numbers. See Telnyx guidance and requirements Learn more about Guatemala DID Requirements with Telnyx. -Written by NumberOps -June 5, 2026 -Table of contents -# **DID Number Requirements for Guatemala** +## **DID Number Requirements for Guatemala** In order to purchase a Guatemala number you will need to provide the following: @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15444978-japan-did-requirements.md b/support-docs/en--articles--15444978-japan-did-requirements.md index 6913f1fd..3b56d836 100644 --- a/support-docs/en--articles--15444978-japan-did-requirements.md +++ b/support-docs/en--articles--15444978-japan-did-requirements.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/15444978-japan-did-requirements +title: "Japan DID Requirements" +description: "Here you will find all of the requirements for purchasing numbers in Japan. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4c00fff85a3f7720bffc45d5e8dead8bd7220be919a90ef05806d3579252f8dd --- -Japan DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Japan DID Requirements -Here you will find all of the requirements for purchasing numbers in Japan. +Here you will find all of the requirements for purchasing numbers in Japan. See Telnyx guidance and requirements. -Written by NumberOps -Updated over a month ago -Table of contents # -# **DID Number Requirements for Japan** +## **DID Number Requirements for Japan** In order to purchase an Japan number you will need to provide the following: @@ -28,7 +29,7 @@ In order to purchase an Japan number you will need to provide the following: For **personal identity** verification: -\* Name, last name +\* Name, last name \* Contact phone number \* Certificate of the person in charge (1 of the following) @@ -42,15 +43,15 @@ For **personal identity** verification: 2. Maternal and Child Health Handbook 3. Seal Registration Certificate 4. Basic Resident Registration Card -5. Residence card (dated within 3 months) +5. Residence card (dated within 3 months) a. Special Permanent Resident Certificate 6. Certificate of Residence (redacted personal number) For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* Company name +\* Name, last name of an authorized representative +\* Contact phone number +\* Company name \* Certificate of contractor (1 or 2) 1. Company registered matters @@ -62,7 +63,7 @@ For **business identity** verification: ​For **address** verification: -\* Address in Japan (street, building number, postal code, city and country) +\* Address in Japan (street, building number, postal code, city and country) \* Proof of Address (A or B - see details below) 1. If the address of the Certificate of contractor is different from the current address or place of use, or @@ -81,8 +82,8 @@ For **business identity** verification: 2. Certificate of Tax Payment (stamped and dated within 3 months) 3. Receipt of social insurance (stamped and dated within 3 months) -**Additional Information:** -\* Certificates with an expiration date must be within the expiration date, and certificates without an expiration date must be within 3 months of the date of issue. +**Additional Information:** +\* Certificates with an expiration date must be within the expiration date, and certificates without an expiration date must be within 3 months of the date of issue. \* Power of Attorney is not required if the address and name of the person in charge of the application match the registered name of the representative by the documents in the Company registered matters. --- @@ -94,5 +95,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15445421-iraq-did-requirements.md b/support-docs/en--articles--15445421-iraq-did-requirements.md index 3a89948a..1447b086 100644 --- a/support-docs/en--articles--15445421-iraq-did-requirements.md +++ b/support-docs/en--articles--15445421-iraq-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/15445421-iraq-did-requirements +title: "Iraq DID Requirements" +description: "Here you will find all of the requirements for purchasing numbers in Iraq. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f65a2cd3e91191581cff4dc2615e489bfd1e499148510d8474524d8ed80d37c9 --- -Iraq DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Iraq DID Requirements -Here you will find all of the requirements for purchasing numbers in Iraq. +Here you will find all of the requirements for purchasing numbers in Iraq. See Telnyx guidance and requirements. -Written by NumberOps -Updated over a month ago -Table of contents -# **DID Number Requirements for Iraq** +## **DID Number Requirements for Iraq** In order to purchase an Iraq number you will need to provide the following: @@ -30,8 +31,8 @@ For **business identity** verification: \* Contact phone number -\* Company name -\*Local Company Registration Document +\* Company name +\*Local Company Registration Document \*Signed Service Acceptance Form (provided by NumberOps) For address verification: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15445494-egypt-did-requirements.md b/support-docs/en--articles--15445494-egypt-did-requirements.md index 56ee2e48..c0bed024 100644 --- a/support-docs/en--articles--15445494-egypt-did-requirements.md +++ b/support-docs/en--articles--15445494-egypt-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/15445494-egypt-did-requirements +title: "Egypt DID Requirements" +description: "Here you will find all of the requirements for purchasing numbers in Egypt. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8b04f15cc67059c2b2f0044454a15870e6b23b87a620285fd2caeff55f33f810 --- -Egypt DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Egypt DID Requirements -Here you will find all of the requirements for purchasing numbers in Egypt. +Here you will find all of the requirements for purchasing numbers in Egypt. See Telnyx guidance and requirements. -Written by NumberOps -Updated over a month ago -Table of contents -# **DID Number Requirements for Egypt** +## **DID Number Requirements for Egypt** In order to purchase an Egypt number you will need to provide the following: @@ -30,8 +31,8 @@ For **business identity** verification: \* Contact phone number -\* Company name -\*Local Company Registration Document +\* Company name +\*Local Company Registration Document \*Signed Service Acceptance Form (provided by NumberOps) For address verification: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15455646-bot-to-bot-support-api-ask-telnyx-knowledge-agent.md b/support-docs/en--articles--15455646-bot-to-bot-support-api-ask-telnyx-knowledge-agent.md index ee5973b3..27090a3a 100644 --- a/support-docs/en--articles--15455646-bot-to-bot-support-api-ask-telnyx-knowledge-agent.md +++ b/support-docs/en--articles--15455646-bot-to-bot-support-api-ask-telnyx-knowledge-agent.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/15455646-bot-to-bot-support-api-ask-telnyx-knowledge-agent +title: "Bot-to-Bot Support API: Ask Telnyx Knowledge Agent" +description: "External bots and AI agents can ask general Telnyx support and developer documentation questions using the public… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 863f4afcf4c285f4608209b621ab952dc603c6e3c7ebcf1659c0c65a6fa340bc --- -Bot-to-Bot Support API: Ask Telnyx Knowledge Agent | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bot-to-Bot Support API: Ask Telnyx Knowledge Agent -External bots and AI agents can ask general Telnyx support and developer documentation questions using the public Knowledge Agent endpoint. +External bots and AI agents can ask general Telnyx support and developer documentation questions using the public… See Telnyx guidance and requirements. -Written by David -Updated over 3 weeks ago -Table of contents External bots, AI agents, and customer automation systems can ask general Telnyx support and developer documentation questions using the public Telnyx Knowledge Agent endpoint. @@ -24,25 +25,25 @@ This endpoint is intended for bot-to-bot support discovery and general troublesh **Beta notice:** This is a new service currently in beta. If you run into issues, unexpected answers, or problems using the endpoint, please report them to [support@telnyx.com](mailto:support@telnyx.com). -# Endpoint +## Endpoint ``` POST https://api.telnyx.com/v2/knowledge_agent/ask ``` -# Authentication +## Authentication No Telnyx API key is required for general documentation questions. Do not send secrets, API keys, message bodies containing private customer data, call logs, billing details, or other sensitive account-specific information to this unauthenticated endpoint. -# Request body +## Request body ``` { "question": "How do I troubleshoot inbound SMS delivery?"} ``` -# Response body +## Response body ``` { "answer": "...", "citations": []} @@ -50,19 +51,19 @@ Do not send secrets, API keys, message bodies containing private customer data, The `answer` field contains the Knowledge Agent response. The `citations` field is reserved for supporting references when available. -# Example curl request +## Example curl request ``` curl -X POST "https://api.telnyx.com/v2/knowledge_agent/ask" \ -H "Content-Type: application/json" \ -d '{ "question": "What is TeXML?" }' ``` -# Example JavaScript request +## Example JavaScript request ``` const response = await fetch("https://api.telnyx.com/v2/knowledge_agent/ask", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ question: "How do I configure a Telnyx messaging profile?" })});const result = await response.json();console.log(result.answer); ``` -# Use this endpoint for +## Use this endpoint for * General Telnyx product questions * Support documentation questions @@ -71,7 +72,7 @@ const response = await fetch("https://api.telnyx.com/v2/knowledge_agent/ask", { * Bot-to-bot support discovery * Helping customer bots find the right Telnyx documentation or troubleshooting path -# Do not use this endpoint for +## Do not use this endpoint for * Account-specific diagnostics * Private customer data @@ -80,7 +81,7 @@ const response = await fetch("https://api.telnyx.com/v2/knowledge_agent/ask", { * Requests that require customer identity verification * Requests that require Telnyx support to inspect a specific account, ticket, phone number, message, call, SIM, port request, or billing record -# Bot discovery guidance +## Bot discovery guidance If you are building an external bot or AI agent that needs Telnyx support, use this article as the bot-to-bot support entry point. The bot should submit a concise natural-language question to the Knowledge Agent endpoint and use the returned answer to guide the customer. @@ -91,15 +92,15 @@ For example, a customer bot can ask: * `How do I configure inbound call screening?` * `How do I attach a Telnyx AI Assistant to a voice call?` -# Account-specific troubleshooting +## Account-specific troubleshooting For issues that require access to a specific Telnyx account or resource, use authenticated Telnyx APIs or contact Telnyx support. Account-specific bot-to-bot troubleshooting requires an authenticated flow, such as a Telnyx API key or delegated token, so Telnyx can safely verify the customer account and enforce permission boundaries. -# Rate limits and abuse prevention +## Rate limits and abuse prevention This endpoint is public and intended for reasonable automated support usage. It is rate limited to 10 requests per minute. Clients should avoid high-volume polling, repeated duplicate questions, or sending large volumes of unrelated prompts. Telnyx may block abusive traffic. -# Related resources +## Related resources * [Telnyx Help Center llms.txt](https://support.telnyx.com/llms.txt) * [Telnyx Developer Docs](https://developers.telnyx.com) @@ -114,5 +115,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--15668484-calls-per-second-cps-limits.md b/support-docs/en--articles--15668484-calls-per-second-cps-limits.md index 11546f2c..55e18f75 100644 --- a/support-docs/en--articles--15668484-calls-per-second-cps-limits.md +++ b/support-docs/en--articles--15668484-calls-per-second-cps-limits.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/15668484-calls-per-second-cps-limits +title: "Calls Per Second (CPS) Limits" +description: "Calls Per Second… See Telnyx guidance and requirements Learn more about Calls Per Second (CPS) Limits with Telnyx." scraped: 2026-07-08 content_hash: 4fefa00a08c18143b2507c5082b93ff30ea8d22348fd5b332c6578ab74a84f40 --- -Calls Per Second (CPS) Limits | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Calls Per Second (CPS) Limits -Calls Per Second Limits +Calls Per Second… See Telnyx guidance and requirements Learn more about Calls Per Second (CPS) Limits with Telnyx. -Written by Telnyx Engineering -Updated over a week ago -Table of contents This article explains how Telnyx applies Calls Per Second (CPS) limits for SIP Trunking traffic, why these limits exist, how CPS is measured, how to identify when a CPS limit has been reached, and the difference between dials per second and SIP INVITEs per second. @@ -46,7 +47,7 @@ CPS limits are not intended to restrict legitimate high-volume use cases. Custom On the standard SIP Trunking proxy path, outbound SIP INVITE requests are limited by default to **20 calls per second (CPS)** from the same source IP address. -For credential-authenticated traffic, Telnyx also enforces CPS limits per SIP username. +For credential-authenticated traffic, Telnyx also enforces CPS limits per SIP username. This prevents customers from exceeding the intended limit by distributing traffic across multiple source IP addresses while using the same SIP credentials. Depending on the traffic profile, CPS enforcement may apply across multiple dimensions, including: @@ -56,7 +57,7 @@ Depending on the traffic profile, CPS enforcement may apply across multiple dime * Customer-specific CPS overrides * Global protection limits on Telnyx proxy infrastructure -Some traffic profiles or approved high-volume deployments may use different CPS limits. +Some traffic profiles or approved high-volume deployments may use different CPS limits. If your use case requires a higher CPS limit, contact Telnyx Support or your account team to review your traffic profile and available options. ## **Dials per second vs. SIP INVITEs per second** @@ -67,7 +68,7 @@ When discussing CPS limits, it is important to distinguish between **dials per s Dials per second (DPS) refers to the API rate limits applied to Programmable Voice **[Dial](https://developers.telnyx.com/api-reference/call-commands/dial#dial)** command requests. -This is a Programmable Voice / Call Control concept and is separate from SIP Trunking CPS limits. +This is a Programmable Voice / Call Control concept and is separate from SIP Trunking CPS limits. It is therefore outside the scope of this article and is not affected by SIP Trunking CPS limits. ## **SIP INVITEs per second** @@ -102,8 +103,8 @@ If the limit is exceeded during the enforcement interval, excess SIP INVITE requ Example: ``` -Default limit: 20 SIP INVITEs from the same source IP per second -Observed traffic: 35 SIP INVITEs from the same source IP in one second +Default limit: 20 SIP INVITEs from the same source IP per second +Observed traffic: 35 SIP INVITEs from the same source IP in one second Result: 15 SIP INVITEs will be rejected with SIP 503 CPS Limit reached P05 ``` @@ -178,5 +179,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1616935-freeswitch-ip-trunk-setup.md b/support-docs/en--articles--1616935-freeswitch-ip-trunk-setup.md index e207e235..e43f2656 100644 --- a/support-docs/en--articles--1616935-freeswitch-ip-trunk-setup.md +++ b/support-docs/en--articles--1616935-freeswitch-ip-trunk-setup.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1616935-freeswitch-ip-trunk-setup +title: "FreeSWITCH: IP Trunk Setup" +description: "In this article we will walk you through configuring a FreeSWITCH IP Trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 19ac2b8bc5e75f97b93e2c0de29ff181b685f28a56ffa1b1c036774e7a195f89 --- -FreeSWITCH: IP Trunk Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreeSWITCH: IP Trunk Setup -In this article we will walk you through configuring a FreeSWITCH IP Trunk with Telnyx. +In this article we will walk you through configuring a FreeSWITCH IP Trunk with Telnyx. See Telnyx guidance and requirements. -Written by Dillin -November 22, 2025 -Table of contents [Jump to Instructions](#h_ae423994db) @@ -31,7 +32,7 @@ Additional documentation: --- -# Instructions For Configuring a FreeSWITCH IP Trunk +## Instructions For Configuring a FreeSWITCH IP Trunk **In this guide, you will:** @@ -61,7 +62,7 @@ Once you've configured your Telnyx account, you can now proceed to setup FreePBX Your new FreeSWITCH instance is preconfigured with default credentials that ***must*** be changed to prevent unauthorized users from registering with your instance and making calls. -1. Open vars.xml: +1. Open vars.xml: ​`root@ip­172­31­54­222:/# cd /usr/local/freeswitch/conf root@ip­172­31­54­222:/usr/local/freeswitch/conf# vi vars.xml` 2. Find the line that begins with ` + ``` @@ -88,20 +89,20 @@ There are multiple ways that this can be accomplished, but the easiest way is to 1. Navigate to the sip\_profiles/telnyx.xml ``` - .../sip_profiles# cd external + .../sip_profiles# cd external .../sip_profiles/external# vi telnyx.xml ``` 2. You'll see something like this: ``` - - - - - - - - + + + + + + + + ``` @@ -113,45 +114,45 @@ Note that this is a sample dialplan, as each dialplan is typically unique. For m 2. Remove the files located here and create a new inbound dialplan xml. Here is an example of what this will look like: ``` - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + ``` @@ -168,8 +169,8 @@ The autonat: prefix toggles on the usage of the local-network-acl, if you prefix ***Note:*** In case FreeSWITCH fails to recognize your public IP you may "force" it to use a static Public IP by modifying sip\_profiles/external.xml as follows: ``` - - + + ``` @@ -195,5 +196,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1618776-porting-error-messages.md b/support-docs/en--articles--1618776-porting-error-messages.md index 7e5039c2..c7a042eb 100644 --- a/support-docs/en--articles--1618776-porting-error-messages.md +++ b/support-docs/en--articles--1618776-porting-error-messages.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/1618776-porting-error-messages +title: "Porting Error Messages" +description: "Learn more about the various error conditions that may occur with… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1547d42f6fbe11b633229dd67273051411b7e9e2a97c5839e49d256f7c5fe865 --- -Porting Error Messages | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting Error Messages -Learn more about the various error conditions that may occur with porting +Learn more about the various error conditions that may occur with… See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 27, 2023 -Table of contents There is a wide range of potential error conditions that may occur during the porting process. Below is a list of potential errors with additional information that may be helpful in diagnosing porting problems. -# ACCOUNT\_NUMBER\_MISMATCH +## ACCOUNT\_NUMBER\_MISMATCH The account number provided did not match what the losing carrier has on file. For some carriers, the account number may be the same as the Billing Telephone Number (BTN). @@ -117,5 +118,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1618801-freeswitch-credentials-trunk.md b/support-docs/en--articles--1618801-freeswitch-credentials-trunk.md index c500b9a9..e67e76db 100644 --- a/support-docs/en--articles--1618801-freeswitch-credentials-trunk.md +++ b/support-docs/en--articles--1618801-freeswitch-credentials-trunk.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/1618801-freeswitch-credentials-trunk +title: "FreeSWITCH: Credentials Trunk" +description: "Here we will explain how to configure a FreeSWITCH Credentials Trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fc5abd1292f0d8236346f697539169723a012c9e5d2ba0cf07cb7f87754a6b6e --- -FreeSWITCH: Credentials Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreeSWITCH: Credentials Trunk -Here we will explain how to configure a FreeSWITCH Credentials Trunk with Telnyx. +Here we will explain how to configure a FreeSWITCH Credentials Trunk with Telnyx. See Telnyx guidance and requirements. -Written by Dillin -January 10, 2024 -Table of contents [Jump to Instructions](#h_20180b055c) @@ -31,7 +32,7 @@ Additional documentation: --- -# Instructions For Configuring a FreeSWITCH IP Trunk +## Instructions For Configuring a FreeSWITCH IP Trunk **In this guide, you will:** @@ -56,7 +57,7 @@ Additional documentation: You may register to one of the existing extensions; however it is recommended that you change the default password in the **directory/default/1000.xml** file: ``` - + ``` @@ -73,12 +74,12 @@ Create a file under directory: **sip\_profiles/external** (i.e.: *sip\_profiles/ File to edit: dialplan/default.xml - add the following to default.xml ``` - -        -        -        -        -        + +        +        +        +        +        ``` @@ -89,14 +90,14 @@ Create a file under directory: dialplan/public/ ie. dialplan/public/3125489677.xml - 3125489677.xml is the DID you purchased at Telnyx Mission Control Portal and should contain the following: ``` - -    -        -        -            -            -        -    + +    +        +        +            +            +        +    ``` @@ -136,5 +137,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1667062-short-message-peer-to-peer-set-up-guide.md b/support-docs/en--articles--1667062-short-message-peer-to-peer-set-up-guide.md index 46058d04..f2ef0319 100644 --- a/support-docs/en--articles--1667062-short-message-peer-to-peer-set-up-guide.md +++ b/support-docs/en--articles--1667062-short-message-peer-to-peer-set-up-guide.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/1667062-short-message-peer-to-peer-set-up-guide +title: "Short Message Peer-to-Peer Set-up Guide" +description: "SMPP is great for customers that require a high throughput. See Telnyx guidance and requirements Learn more about Short Message Peer-to-Peer Set-up Guide with." scraped: 2026-07-08 content_hash: 0cbac626016d0e25a6fae97c1a37f85c01eff273aaad2fa3d0aa8d229754e781 --- -Short Message Peer-to-Peer Set-up Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Short Message Peer-to-Peer Set-up Guide -SMPP is great for customers that require a high throughput. Learn how to get it set up on your Telnyx account. +SMPP is great for customers that require a high throughput. See Telnyx guidance and requirements Learn more about Short Message Peer-to-Peer Set-up Guide with. -Written by Telnyx Engineering -December 11, 2025 -Table of contents -# SMPP Overview +## SMPP Overview The Short Message Peer-to-Peer Protocol is a widely used protocol for SMS delivery and receipt. SMPP is best utilized by customers that require high throughput. The following guide is designed to help you establish an SMPP bind and initiate your SMS campaigns. -This feature is reserved for contracted Telnyx customers only who can commit to $5000 minimum spend per month for a period of 12 months. Please liaise with your account manager or sales rep for assistance on getting set up. +This feature is reserved for contracted Telnyx customers only who can commit to $5000 minimum spend per month for a period of 12 months. Please liaise with your account manager or sales rep for assistance on getting set up. ​ ## SMPP Hosts @@ -31,17 +32,17 @@ Telnyx provides users a primary SMPP server, which must be connected with over T ![SMPP Hosts value table. ](_images/f8f40892abfebc24.png) -In the future, Telnyx will offer both a primary and secondary server. Once available, Telnyx will only guarantee that one of the servers is up at anytime, and it will be highly recommended that customers connect to both in order to avoid service outages.   +In the future, Telnyx will offer both a primary and secondary server. Once available, Telnyx will only guarantee that one of the servers is up at anytime, and it will be highly recommended that customers connect to both in order to avoid service outages. ​ ## Username and password -Your username and password will be provided by your Telnyx account manager. You can request one by providing the ID of the Messaging Profile you intend to utilize for SMPP messaging. You can find your Messaging Profile ID by navigating to [Messaging](https://portal.telnyx.com/#/app/messaging), open settings for the messaging profile to be used (Basic, Inbound or Outbound), and the Messaging Profile ID will be at the bottom of the pop-up screen.   +Your username and password will be provided by your Telnyx account manager. You can request one by providing the ID of the Messaging Profile you intend to utilize for SMPP messaging. You can find your Messaging Profile ID by navigating to [Messaging](https://portal.telnyx.com/#/app/messaging), open settings for the messaging profile to be used (Basic, Inbound or Outbound), and the Messaging Profile ID will be at the bottom of the pop-up screen. ​ ## Throughput per number -Throughput per number varies by number type.  Messages over Long Code numbers can be delivered at 10 messages per number per minute, while messages over toll-free can be delivered at 1200 message per number per minute.   +Throughput per number varies by number type.  Messages over Long Code numbers can be delivered at 10 messages per number per minute, while messages over toll-free can be delivered at 1200 message per number per minute. ​ ## **Binding - Supported PDUs** @@ -75,5 +76,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--1782930-port-request-rejected.md b/support-docs/en--articles--1782930-port-request-rejected.md index 1868c0dc..45482b35 100644 --- a/support-docs/en--articles--1782930-port-request-rejected.md +++ b/support-docs/en--articles--1782930-port-request-rejected.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/1782930-port-request-rejected +title: "Port Request Rejected" +description: "Here we will explain what port request rejected means and how you can solve it. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dd677cdc80b94629c6ed6ac9f4652bde33237ca4693356cbdb003676406ba4da --- -Port Request Rejected | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port Request Rejected -Here we will explain what port request rejected means and how you can solve it. +Here we will explain what port request rejected means and how you can solve it. See Telnyx guidance and requirements. -Written by Paul Cross -January 10, 2024 -Table of contents -# Why was My Port Request Rejected? +## Why was My Port Request Rejected? When you submit a port request into Telnyx, you may receive a notification from the Porting team that the port request has been rejected by the losing carrier as a result of information mismatch. @@ -30,7 +31,7 @@ If you request a CSR and compare this to the information you have on your LOA (L Please see [Porting Error Messages](https://support.telnyx.com/en/articles/1618776-porting-error-messages) for a full list of error messages that you may encounter. -If you have any questions about a port request please reach out to the Porting team by commenting on your [Port Request within the Portal](https://portal.telnyx.com/#/app/numbers/port-numbers?status=both) or email the team at [porting@telnyx.com](mailto:porting@telnyx.com). +If you have any questions about a port request please reach out to the Porting team by commenting on your [Port Request within the Portal](https://portal.telnyx.com/#/app/numbers/port-numbers?status=both) or email the team at [porting@telnyx.com](mailto:porting@telnyx.com). ​ --- @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2021334-your-guide-to-fastport.md b/support-docs/en--articles--2021334-your-guide-to-fastport.md index 1b60b924..d9892fb0 100644 --- a/support-docs/en--articles--2021334-your-guide-to-fastport.md +++ b/support-docs/en--articles--2021334-your-guide-to-fastport.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2021334-your-guide-to-fastport +title: "Your Guide to FastPort®" +description: "Here we will walk you through FastPort® and how you can take advantage of it on your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6de569eaec21e5ce9c92478b1d2da8da1f26ef196c5f760b3d69b3d8fb2baaff --- -Your Guide to FastPort® | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Your Guide to FastPort® -Here we will walk you through FastPort® and how you can take advantage of it on your Telnyx account. +Here we will walk you through FastPort® and how you can take advantage of it on your Telnyx account. See Telnyx guidance and requirements. -Written by Paul Cross -February 4, 2021 -Table of contents -# What is FastPort®? +## What is FastPort®? FastPort® is a new feature that will streamline your porting experience from start to finish! @@ -55,5 +56,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2030667-i-received-a-port-out-notification.md b/support-docs/en--articles--2030667-i-received-a-port-out-notification.md index 4bc2093e..0369ce62 100644 --- a/support-docs/en--articles--2030667-i-received-a-port-out-notification.md +++ b/support-docs/en--articles--2030667-i-received-a-port-out-notification.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2030667-i-received-a-port-out-notification +title: "I Received a Port-Out Notification" +description: "Wondering why you received a port-out notification? See Telnyx guidance and requirements Learn more about I Received a Port-Out Notification with Telnyx." scraped: 2026-07-08 content_hash: d7d18abe4b2c5278b6a7afb4f70839b6e137756068c609d6af3be740d232d144 --- -I Received a Port-Out Notification | Telnyx Help Center -[Skip to main content](#main-content) + + + + # I Received a Port-Out Notification -Wondering why you received a port-out notification? Here we explain how port-out notifications work at Telnyx and what they mean for you. +Wondering why you received a port-out notification? See Telnyx guidance and requirements Learn more about I Received a Port-Out Notification with Telnyx. -Written by Paul Cross -January 10, 2024 -Table of contents -# An Explanation of Port-Out Notifications +## An Explanation of Port-Out Notifications When a carrier receives a port-in request they will send the current carrier a port-out notification to let them know that they wish to port-out a number, usually with the authorization of the end-user. @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2030770-port-in-best-practices.md b/support-docs/en--articles--2030770-port-in-best-practices.md index 86d12be8..658b5bde 100644 --- a/support-docs/en--articles--2030770-port-in-best-practices.md +++ b/support-docs/en--articles--2030770-port-in-best-practices.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2030770-port-in-best-practices +title: "Port-In Best Practices" +description: "In this article we will explain some of the best ways to ensure your port will go smoothly! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9a8b473b36868a7005e7827e320412f1bc2eb04fdb3d363846e71f60e543c3d8 --- -Port-In Best Practices | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port-In Best Practices -In this article we will explain some of the best ways to ensure your port will go smoothly! +In this article we will explain some of the best ways to ensure your port will go smoothly! See Telnyx guidance and requirements. -Written by Paul Cross -May 20, 2024 -Table of contents -# **Porting Overview** +## **Porting Overview** This is one of the areas where Telnyx excels. We try to guarantee as few issues as possible and we tend to be a leader in this area of telecommunications!  We are as diligent as possible with porting numbers and we take pride in this. @@ -39,9 +40,9 @@ When  we  submit  the  port  request  on  your  behalf  the  losing   **Letter of Authorization (LOA):** This is the form that A, gives you permission to act on behalf of your client, and B, gives us permission to request, on your behalf (+end users behalf), to port your number to Telnyx. Please ensure that the LOA lists all porting numbers, customer information, and has a signature via either docusign or physical signature. Toll free LOA’s must list, “Port to RespOrg QIT02.” -**Invoice:** An invoice proves that the End User porting the numbers is the owner of the numbers. If an Invoice does not list the telephone numbers, the customer can provide either a screenshot of the current carriers portal showing the numbers, or provide a CSR from the current carrier. If neither can be provided, please reach out to [porting@telnyx.com](mailto:porting@telnyx.com) to discuss other options to prove ownership. -​ -​**Customer Service Record (CSR):** A CSR is not required, but providing a CSR can assist to get your number ported as quickly as possible. Most carriers have a record of your number, address, and billing telephone number. This is the record that is used to verify your information during the porting process. Please note the information listed on the CSR may not be the same information listed on the billing portion of your account. +**Invoice:** An invoice proves that the End User porting the numbers is the owner of the numbers. If an Invoice does not list the telephone numbers, the customer can provide either a screenshot of the current carriers portal showing the numbers, or provide a CSR from the current carrier. If neither can be provided, please reach out to [porting@telnyx.com](mailto:porting@telnyx.com) to discuss other options to prove ownership. +​ +​**Customer Service Record (CSR):** A CSR is not required, but providing a CSR can assist to get your number ported as quickly as possible. Most carriers have a record of your number, address, and billing telephone number. This is the record that is used to verify your information during the porting process. Please note the information listed on the CSR may not be the same information listed on the billing portion of your account. ​ If you have any questions please reach out to the Porting Team via email at [porting@telnyx.com](mailto:porting@telnyx.com). @@ -55,5 +56,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2033789-port-numbers-away-from-telnyx.md b/support-docs/en--articles--2033789-port-numbers-away-from-telnyx.md index 6a8271db..fe473b2b 100644 --- a/support-docs/en--articles--2033789-port-numbers-away-from-telnyx.md +++ b/support-docs/en--articles--2033789-port-numbers-away-from-telnyx.md @@ -1,27 +1,28 @@ --- source_url: https://support.telnyx.com/en/articles/2033789-port-numbers-away-from-telnyx +title: "Port numbers away from Telnyx" +description: "Learn how to efficiently port numbers away from Telnyx with their detailed guides and tracking tools for a transparent… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 886437a2c35325fd79bd71f14e0c0b3135a0fef4bb7857741080c62d2dbf3bb1 --- -Port numbers away from Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port numbers away from Telnyx -Learn how to efficiently port numbers away from Telnyx with their detailed guides and tracking tools for a transparent port-out process. +Learn how to efficiently port numbers away from Telnyx with their detailed guides and tracking tools for a transparent… See Telnyx guidance and requirements. -Written by Paul Cross -February 7, 2024 -Table of contents -Typically when you wish to port a number to your new provider, you must first inform your new provider that you wish to port numbers over to their network. Once your soon-to-be carrier receives this request they will notify Telnyx of your port request and we will work with them to port your number(s) to them. +Typically when you wish to port a number to your new provider, you must first inform your new provider that you wish to port numbers over to their network. Once your soon-to-be carrier receives this request they will notify Telnyx of your port request and we will work with them to port your number(s) to them. ​ -# Porting out your numbers from Telnyx +## Porting out your numbers from Telnyx #### **NOTE: Telnyx does not hold and therefore unable to provide specific Customer Service Record (CSR) information.** @@ -54,5 +55,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2034326-how-to-fill-out-an-loa.md b/support-docs/en--articles--2034326-how-to-fill-out-an-loa.md index 4b24110a..f2f3e920 100644 --- a/support-docs/en--articles--2034326-how-to-fill-out-an-loa.md +++ b/support-docs/en--articles--2034326-how-to-fill-out-an-loa.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/2034326-how-to-fill-out-an-loa +title: "How to fill out an LOA" +description: "In this article you we will explain in detail what information you will need to fill in on an LOA. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d201694e6e054a37f549e83db78d74dad93be87336825342f4235d458147acfa --- -How to fill out an LOA | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to fill out an LOA -In this article you we will explain in detail what information you will need to fill in on an LOA. +In this article you we will explain in detail what information you will need to fill in on an LOA. See Telnyx guidance and requirements. -Written by Patrick Budzinski -September 19, 2025 -Table of contents -# **What is an LOA?** +## **What is an LOA?** -An LOA (Letter of Agency/Authorization) is a document required to give one carrier permission to port numbers from the current carrier on behalf of the end-user. +An LOA (Letter of Agency/Authorization) is a document required to give one carrier permission to port numbers from the current carrier on behalf of the end-user. The LOA must be filled out completely and must have a legible signature from the authorized person on the account, otherwise it may be rejected. If you are unsure of the information required on the LOA, please reach out to your current carrier for a CSR( Customer Service Record). A CSR holds all of your account information and will help you with filling out the LOA accurately. @@ -72,5 +73,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2042977-porting-in-day-of-port-foc.md b/support-docs/en--articles--2042977-porting-in-day-of-port-foc.md index 9a3487ae..8e7df824 100644 --- a/support-docs/en--articles--2042977-porting-in-day-of-port-foc.md +++ b/support-docs/en--articles--2042977-porting-in-day-of-port-foc.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2042977-porting-in-day-of-port-foc +title: "Porting In - Day of Port (FOC)" +description: "In this article we will explain how to ensure your numbers are ready to go on the day of FOC! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0babffa2d692bed5dca61707549b1e5e20d4703ba65121827430270010ec6d41 --- -Porting In - Day of Port (FOC) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting In - Day of Port (FOC) -In this article we will explain how to ensure your numbers are ready to go on the day of FOC! +In this article we will explain how to ensure your numbers are ready to go on the day of FOC! See Telnyx guidance and requirements. -Written by Paul Cross -January 10, 2024 -Table of contents -# Requirements for FOC +## Requirements for FOC On the day that you numbers are set to be ported (FOC Date) you can run a few checks to ensure that everything is in order and ready to go once your numbers are ported. @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2047076-carrier-refusing-to-port-your-number.md b/support-docs/en--articles--2047076-carrier-refusing-to-port-your-number.md index 5700a760..3c782f9e 100644 --- a/support-docs/en--articles--2047076-carrier-refusing-to-port-your-number.md +++ b/support-docs/en--articles--2047076-carrier-refusing-to-port-your-number.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/2047076-carrier-refusing-to-port-your-number +title: "Carrier Refusing to Port Your Number" +description: "Porting a number away from your provider can sometimes be difficult, learn how to make it easier here. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a6d6160ebadb7eb87c8497d436dab4b680d50838e8aa193a8eec7e2e93eeeb52 --- -Carrier Refusing to Port Your Number | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Carrier Refusing to Port Your Number -Porting a number away from your provider can sometimes be difficult, learn how to make it easier here. +Porting a number away from your provider can sometimes be difficult, learn how to make it easier here. See Telnyx guidance and requirements. -Written by Paul Cross -August 21, 2023 -Table of contents Porting a number away from your provider can sometimes be a pain! Porting a number away from a provider means loss of business for them, which no business wants. At Telnyx, we try to work with carriers and verify your information in real-time to help ease the process of moving your numbers to Telnyx from your existing provider. Unfortunately, we do not have relationships with all carriers, so there are some things that may be helpful for you to do in order to speed up the process: -# **Make sure your porting request information is correct.** +## **Make sure your porting request information is correct.** One of the main reasons why port requests are rejected by a losing carrier is because the information you submitted is wrong. This may sound like a simple mistake, but it is the most common reason for rejection and sometimes takes weeks to resolve. If you are unsure of your account information, please [request a CSR from your carrier](https://support.telnyx.com/en/articles/1130614-obtaining-a-csr-from-your-carrier). -If you have received a response from our team in relation to a specific rejection reason and want to know what it means check out [Porting Error Messages](https://support.telnyx.com/en/articles/1618776-porting-error-messages). +If you have received a response from our team in relation to a specific rejection reason and want to know what it means check out [Porting Error Messages](https://support.telnyx.com/en/articles/1618776-porting-error-messages). ​ ## **Call your provider** @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2054704-fastport-faqs.md b/support-docs/en--articles--2054704-fastport-faqs.md index 989ef219..5dcde74f 100644 --- a/support-docs/en--articles--2054704-fastport-faqs.md +++ b/support-docs/en--articles--2054704-fastport-faqs.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2054704-fastport-faqs +title: "FastPort® FAQs" +description: "Here you will find answers and resources to some frequently asked questions about FastPort®. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 04ebad4fdc85194bfbbebba8e21496fa0f0ea2f47af4b99b7609d7b440a18069 --- -FastPort® FAQs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FastPort® FAQs -Here you will find answers and resources to some frequently asked questions about FastPort®. +Here you will find answers and resources to some frequently asked questions about FastPort®. See Telnyx guidance and requirements. -Written by Paul Cross -August 21, 2023 -Table of contents -# Common Questions about FastPort +## Common Questions about FastPort ## When trying to submit my port I received an error stating that the information that I have entered for the port is incorrect. What does this mean and how do I correct this issue? @@ -26,19 +27,19 @@ If you received an error at the time of submitting your port request, this means Once you have confirmed the information with the losing carrier, please update the port request with any information you found to have been wrong. -It is highly advised, where possible, to request a CSR (Customer Service Record) from the losing carrier. A CSR is a record of all of your account information with the carrier, which we can use to dispute any invalid rejections that we may receive from the losing carrier. +It is highly advised, where possible, to request a CSR (Customer Service Record) from the losing carrier. A CSR is a record of all of your account information with the carrier, which we can use to dispute any invalid rejections that we may receive from the losing carrier. ​ ## Is there a fee to port-in my numbers using the FastPort® functionality? -Telnyx does not charge for port-in fees for US and Canadian numbers, and there is no change when you port-in your numbers that are eligible for FastPort®. +Telnyx does not charge for port-in fees for US and Canadian numbers, and there is no change when you port-in your numbers that are eligible for FastPort®. ​ ## What happens if I want to change the scheduled time and date within the activation window? You can change the scheduled time and date to another time within the activation window by clicking on the Reschedule Activation button within the port request page. -**NOTE:** If you wish to move the date further outside of the activation window, you must contact the Porting Team to change the FOC date. In order to change the FOC date, you must contact the Porting Team at least 72 hours before the scheduled FOC date. Changing the FOC date within the 72 hour period before the FOC date increases the likelihood that the losing carrier will drop the lines, and result in the numbers being out of service. +**NOTE:** If you wish to move the date further outside of the activation window, you must contact the Porting Team to change the FOC date. In order to change the FOC date, you must contact the Porting Team at least 72 hours before the scheduled FOC date. Changing the FOC date within the 72 hour period before the FOC date increases the likelihood that the losing carrier will drop the lines, and result in the numbers being out of service. ​ ## Why are some of my port requests not eligible for FastPort®? @@ -47,12 +48,12 @@ Not all carriers are set-up to real-time analysis of their records so unfortunat However, we will ensure that ports not eligible for FastPort® are dealt with as quick as possible and we will continue to work with you to ensure that your numbers are ported at a time that is convenient for you! -If you have any questions or concerns regarding your port request, please feel free to reach out to our Porting Team via email [Porting@telnyx.com](mailto:Porting@telnyx.com) or via phone +1 (888) 980 9750 option 4 +If you have any questions or concerns regarding your port request, please feel free to reach out to our Porting Team via email [Porting@telnyx.com](mailto:Porting@telnyx.com) or via phone +1 (888) 980 9750 option 4 ​ **What happens if I forget to activate the numbers myself in the time-frame given?** -If you do not activate the numbers inside of this window yourself, the numbers will auto activate at the end of the activation window. +If you do not activate the numbers inside of this window yourself, the numbers will auto activate at the end of the activation window. ​ ## How do I activate my port request? @@ -73,5 +74,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2086149-number-porting-rules-and-guidelines.md b/support-docs/en--articles--2086149-number-porting-rules-and-guidelines.md index bf6597ce..6cd52766 100644 --- a/support-docs/en--articles--2086149-number-porting-rules-and-guidelines.md +++ b/support-docs/en--articles--2086149-number-porting-rules-and-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/2086149-number-porting-rules-and-guidelines +title: "Number Porting Rules and Guidelines" +description: "Understand the rules and guidelines for Local Number Portability (LNP) with Telnyx's Carrier Services. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 42f4ac8958e5fbfdd923cc926a7f51efe3285d1bbf59ca3b8d0aae5195fba72a --- -Number Porting Rules and Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Number Porting Rules and Guidelines -Understand the rules and guidelines for Local Number Portability (LNP) with Telnyx's Carrier Services. +Understand the rules and guidelines for Local Number Portability (LNP) with Telnyx's Carrier Services. See Telnyx guidance and requirements. -Written by Patrick Budzinski -January 29, 2026 -Table of contents -# Porting Policy & Port-Out Procedures SPID: 073H +## Porting Policy & Port-Out Procedures SPID: 073H Telnyx LLC (Telynx) ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines. -**Please submit a TPP (Trading Partner Profile) when submitting your first LNP request. Please email [lnp@telnyx.com](mailto:%20lnp@telnyx.com) to obtain Telnyx TPP** +**Please submit a TPP (Trading Partner Profile) when submitting your first LNP request. Please email [lnp@telnyx.com](mailto:%20lnp@telnyx.com) to obtain Telnyx TPP** ​ ## Submitting an LSR @@ -51,7 +52,7 @@ Please allow 48 hours before submitting a status request. We will not respond to Expedited LSRs are allowed at Telnyx’s discretion. -Email [lnp@telnyx.com](mailto:lnp@telnyx.com) for any changes to the LSR +Email [lnp@telnyx.com](mailto:lnp@telnyx.com) for any changes to the LSR ​ ## Types of Ports @@ -67,7 +68,7 @@ As defined by the FCC, simple ports: ## Non-Simple Port -A non-simple port is any port that does not qualify as a simple port. Ports with more than 20 numbers and multi-line accounts qualify as non-simple ports and may require project management. +A non-simple port is any port that does not qualify as a simple port. Ports with more than 20 numbers and multi-line accounts qualify as non-simple ports and may require project management. Contact Telnyx for details before submitting the LSR. Please note that for non-simple ports Telnyx requires all telephone numbers to be listed on a separate, clean sheet of the LSR in a 10-digit format. @@ -118,27 +119,27 @@ Christmas Day ## Customer Service Records (CSRs) -We do not provide CSRs. +We do not provide CSRs. ​ ## Escalation Contacts ## 1st Level -Contact Name: Telnyx Porting Department -Porting Support Number: +1 (888) 980 9750 option 4 +Contact Name: Telnyx Porting Department +Porting Support Number: +1 (888) 980 9750 option 4 Porting Email: [lnp@telnyx.com](mailto:lnp@telnyx.com) ## 2nd Level -Contact Name: Tony Rizo +Contact Name: Tony Rizo Contact Description: LNP Team Lead Email: [tony@telnyx.com](mailto:%20patrickb@telnyx.com) **3rd Level** -Contact Name: Patrick Budzinski +Contact Name: Patrick Budzinski Contact Description: Global Manager, Porting and Provisioning Email: [patrickb@telnyx.com](mailto:patrickb@telnyx.com) @@ -154,5 +155,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2185372-where-can-i-see-pricing-options.md b/support-docs/en--articles--2185372-where-can-i-see-pricing-options.md index 81505120..7e06a4fe 100644 --- a/support-docs/en--articles--2185372-where-can-i-see-pricing-options.md +++ b/support-docs/en--articles--2185372-where-can-i-see-pricing-options.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/2185372-where-can-i-see-pricing-options +title: "Where can I see Pricing options?" +description: "In this article we will explain how to find our pricing options and adjust them for your account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f80df4ec702f37713c04d2b4487a3d06625496174a3f43c461b0a6f836f4ca4d --- -Where can I see Pricing options? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Where can I see Pricing options? -In this article we will explain how to find our pricing options and adjust them for your account. +In this article we will explain how to find our pricing options and adjust them for your account. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents If you would like to see our current Pricing options, please navigate to the Pricing page under your account's icon (top right) within your Portal. On our Pricing page you will be able to search through 5 different tabs (Voice, Numbers, Messaging, Telco Data and Networking). -# **Toggle Use** +## **Toggle Use** On each tab, there is a toggle which will indicate the pricing based on your desired usage; pricing rates will adjust based on the toggled volume. @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2239446-azure-virtual-cross-connect.md b/support-docs/en--articles--2239446-azure-virtual-cross-connect.md index 89e7a938..26030f38 100644 --- a/support-docs/en--articles--2239446-azure-virtual-cross-connect.md +++ b/support-docs/en--articles--2239446-azure-virtual-cross-connect.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2239446-azure-virtual-cross-connect +title: "Azure: Virtual Cross Connect" +description: "This document will provide instructions and guidelines for integrating an Azure VPC environment with the Telnyx network… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 372d70edce629f978700499923aa4c376c77bb78589b4121fd1ce1a5acc03c35 --- -Azure: Virtual Cross Connect | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Azure: Virtual Cross Connect -This document will provide instructions and guidelines for integrating an Azure VPC environment with the Telnyx network backbone. +This document will provide instructions and guidelines for integrating an Azure VPC environment with the Telnyx network… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_c4436070ec) @@ -30,7 +31,7 @@ Additional documentation: --- -# Instructions for integrating Azure VPC with Telnyx +## Instructions for integrating Azure VPC with Telnyx In this activity you will: @@ -117,8 +118,8 @@ Coming soon! Check back frequently as we are updating our documentation. ## 3. Turning up Routing and NAT configuration -1. Arrange a Maintenance activity and co-ordinate with TELNYX Network engineering to turn on the Routing. Please [contact our Support Team](https://telnyx.com/contact-us) to assist with this. - ​ +1. Arrange a Maintenance activity and co-ordinate with TELNYX Network engineering to turn on the Routing. Please [contact our Support Team](https://telnyx.com/contact-us) to assist with this. + ​ ​***Note:*** *This activity has to be co-ordinate with the Network team to complete Back-end configuration during the Maintenance window.* 2. Once you enable the circuit using the Routing Status slider, you should see a routing table in Express Route similar to the following: @@ -151,5 +152,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2239449-google-vpc-telnyx-integration.md b/support-docs/en--articles--2239449-google-vpc-telnyx-integration.md index 9a4dd816..2ee564be 100644 --- a/support-docs/en--articles--2239449-google-vpc-telnyx-integration.md +++ b/support-docs/en--articles--2239449-google-vpc-telnyx-integration.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2239449-google-vpc-telnyx-integration +title: "Google VPC: Telnyx Integration" +description: "This document will provide instructions and guidelines for integrating a Google Cloud environment with the Telnyx… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 06a3f62e21d1f7d27d2e259f7c25cfd81c0ef2f0a77a625b6897187f47877e68 --- -Google VPC: Telnyx Integration | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Google VPC: Telnyx Integration -This document will provide instructions and guidelines for integrating a Google Cloud environment with the Telnyx network backbone. +This document will provide instructions and guidelines for integrating a Google Cloud environment with the Telnyx… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_691dca3fcb) @@ -35,7 +36,7 @@ Further documentation: --- -# Instructions for integrating Google VPC with Telnyx +## Instructions for integrating Google VPC with Telnyx In this activity you will: @@ -133,7 +134,7 @@ Now that everything is configured, let's activate your VXC in Google Cloud. ![Cloud router IP portal. ](_images/aeb0077bfbaa277b.png) 2. Telnyx will approve your request (this may take up to 3 hours).  Order Status will change from **Pending** to **Active** to **Complete.**Once an **Order Status** is complete, the BGP session between Telnyx and Google Cloud will be active. 3. To receive traffic from Telnyx, your cloud hosts must have public IP addresses configured. Consult your Telnyx representative before clicking 'Enable' if you need assistance. -4. Under routing status, click the button to enable.  Doing this will transition packet delivery from your Cloud Provider's Internet transit to the private Virtual Cross Connect resulting in a brief traffic disruption. +4. Under routing status, click the button to enable.  Doing this will transition packet delivery from your Cloud Provider's Internet transit to the private Virtual Cross Connect resulting in a brief traffic disruption. ​ ![Routing status enable button. ](_images/6dced170728dacd3.png) @@ -162,5 +163,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2602782-ip-authentication-with-tech-prefix.md b/support-docs/en--articles--2602782-ip-authentication-with-tech-prefix.md index 0b082c54..0a1c3ea0 100644 --- a/support-docs/en--articles--2602782-ip-authentication-with-tech-prefix.md +++ b/support-docs/en--articles--2602782-ip-authentication-with-tech-prefix.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/2602782-ip-authentication-with-tech-prefix +title: "IP Authentication with Tech Prefix" +description: "In this article we will explain IP authentication with tech prefixes and when to use them. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: cd05690eeabbd854c81b0efe7e0090cc22e67189bf22fae84924f68d55fe0e3f --- -IP Authentication with Tech Prefix | Telnyx Help Center -[Skip to main content](#main-content) + + + + # IP Authentication with Tech Prefix -In this article we will explain IP authentication with tech prefixes and when to use them. +In this article we will explain IP authentication with tech prefixes and when to use them. See Telnyx guidance and requirements. -Written by Dillin -May 25, 2024 -Table of contents The tech prefix setting can be found under the settings tab of your [SIP Connections](https://portal.telnyx.com/#/app/connections) Authentication & Routing Configuration section. ![Authentication & Routing Configuration section](_images/beb6baa7d1d09998.png) -# Why are tech prefixes beneficial? +## Why are tech prefixes beneficial? In environments where a single IP address is used for multiple outbound voice profiles, it is vital to distinguish each client's traffic uniquely. Telnyx supports this requirement by allowing multiple IP connections to share the same IP. @@ -40,7 +41,7 @@ Yes, Telnyx supports the application of tech prefixes at the [number level](http It is important to note that while connections can share the same IP address, they must be uniquely identified to avoid the "[Termination Endpoint](https://support.telnyx.com/en/articles/4320411-more-about-outbound-voice-profiles#h_8af1e9166d)" error. This error occurs when another connection with the same IP address is already assigned to an outbound voice profile. To prevent this, ensure each connection has a unique combination, achieved through a tech prefix, token or p charge info. -​ +​ ​ --- @@ -52,5 +53,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2807846-bulk-edit-numbers-voice-settings.md b/support-docs/en--articles--2807846-bulk-edit-numbers-voice-settings.md index b15efbed..4d76451d 100644 --- a/support-docs/en--articles--2807846-bulk-edit-numbers-voice-settings.md +++ b/support-docs/en--articles--2807846-bulk-edit-numbers-voice-settings.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2807846-bulk-edit-numbers-voice-settings +title: "Bulk Edit Numbers - Voice Settings" +description: "Master bulk number editing with Telnyx Mission Control - Save time and edit in bulk. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3d3cc2355bd987edfb605b6b9f547d1b06d6d0dbf024ca7bff095677590fdf94 --- -Bulk Edit Numbers - Voice Settings | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bulk Edit Numbers - Voice Settings -Master bulk number editing with Telnyx Mission Control - Save time and edit in bulk. +Master bulk number editing with Telnyx Mission Control - Save time and edit in bulk. See Telnyx guidance and requirements. -Written by Shubam -December 26, 2024 -Table of contents -# **A step-by-step guide to bulk edit Voice Settings of Selected Numbers** +## **A step-by-step guide to bulk edit Voice Settings of Selected Numbers** ## **Step 1** @@ -72,7 +73,7 @@ In the Routing/Billing section, there are 3 selections: ### **SIP Connections / Applications** -This area provides a drop-down showcasing all your created [SIP Trunk Connections](https://portal.telnyx.com/#/app/connections). You should be able to select your connection and your selection will be applied to all the selected numbers once saved. You can also bulk-remove any SIP connection from selected numbers by selecting No Connection in the drop-down and saving the settings. +This area provides a drop-down showcasing all your created [SIP Trunk Connections](https://portal.telnyx.com/#/app/connections). You should be able to select your connection and your selection will be applied to all the selected numbers once saved. You can also bulk-remove any SIP connection from selected numbers by selecting No Connection in the drop-down and saving the settings. ​ ![](_images/9d6f722c842b479b.png) @@ -150,5 +151,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2807910-bulk-edit-numbers-assigning-tags.md b/support-docs/en--articles--2807910-bulk-edit-numbers-assigning-tags.md index 0f661d2c..53c01d00 100644 --- a/support-docs/en--articles--2807910-bulk-edit-numbers-assigning-tags.md +++ b/support-docs/en--articles--2807910-bulk-edit-numbers-assigning-tags.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2807910-bulk-edit-numbers-assigning-tags +title: "Bulk Edit Numbers - Assigning tags" +description: "Editing numbers should be easy, in this article we will explain how to assign tags in bulk. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 337ad59ff9c040474b474583f7523d315f4c43a0ac92ec59e731ee2834ca19ea --- -Bulk Edit Numbers - Assigning tags | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bulk Edit Numbers - Assigning tags -Editing numbers should be easy, in this article we will explain how to assign tags in bulk. +Editing numbers should be easy, in this article we will explain how to assign tags in bulk. See Telnyx guidance and requirements. -Written by Shubam -April 16, 2026 -Table of contents -# Guide to Assigning Tags in Bulk +## Guide to Assigning Tags in Bulk **A step-by-step guide to bulk edit Tags settings of selected numbers** @@ -44,7 +45,7 @@ You can also select all the numbers displayed on the page by using the checkbox ![](_images/4e0b32cddb74060e.png) -**Note - You can expand the selection by increasing the Row count of the displayed page ranging from 10-100 numbers displayed on the page.** +**Note - You can expand the selection by increasing the Row count of the displayed page ranging from 10-100 numbers displayed on the page.** ​ ![Telnyx Mission Control account row count.](_images/7cf28fc43682ef25.png) @@ -90,5 +91,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2819213-bulk-edit-numbers-emergency-services.md b/support-docs/en--articles--2819213-bulk-edit-numbers-emergency-services.md index adfbeb2b..e070888f 100644 --- a/support-docs/en--articles--2819213-bulk-edit-numbers-emergency-services.md +++ b/support-docs/en--articles--2819213-bulk-edit-numbers-emergency-services.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2819213-bulk-edit-numbers-emergency-services +title: "Bulk Edit Numbers - Emergency Services" +description: "Guide to assigning emergency address to numbers in Bulk. See Telnyx guidance and requirements Learn more about Bulk Edit Numbers - Emergency Services with." scraped: 2026-07-08 content_hash: 602e80ad34730334d404facd95993a6f61384588395d6de8bf722acc1bac9995 --- -Bulk Edit Numbers - Emergency Services | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bulk Edit Numbers - Emergency Services -Guide to assigning emergency address to numbers in Bulk. Start building on Telnyx today. +Guide to assigning emergency address to numbers in Bulk. See Telnyx guidance and requirements Learn more about Bulk Edit Numbers - Emergency Services with. -Written by Shubam -June 26, 2024 -Table of contents -# **A step-by-step guide to bulk edit Emergency Address of selected numbers** +## **A step-by-step guide to bulk edit Emergency Address of selected numbers** **NOTE: Failure to register an address and enable emergency services with the address on numbers that make emergency calls, will be considered unregistered, and will incur a penalty of $100.** @@ -40,14 +41,14 @@ You can also select all the numbers displayed on the page by using the checkbox ![Bulk actions dropdown](_images/3ec7715858e734af.png) -**Note - You can expand the selection by increasing the Row count of the displayed page ranging from 10-100 numbers displayed on the page.** +**Note - You can expand the selection by increasing the Row count of the displayed page ranging from 10-100 numbers displayed on the page.** ​ ![Filtering results example](_images/7cf28fc43682ef25.png) ## **Step 5** -Once you have selected your desired numbers, click on the Bulk Actions dropdown and select Edit Emergency Settings. +Once you have selected your desired numbers, click on the Bulk Actions dropdown and select Edit Emergency Settings. ​ ![Bulk actions available](_images/11f6be5f20574906.png) @@ -58,12 +59,12 @@ Once you have selected your desired numbers, click on the Bulk Actions dropdown Once you click on "Edit Emergency Settings" a new window will open, allowing you to choose if you want to Enable All, Disable All, or Unchanged Emergency Settings Status. -Once you've chosen "Enable All," you'll have the option to either select an address from your existing saved addresses or add a new address. To add a new address, simply click the "New Address" button located next to the address field. +Once you've chosen "Enable All," you'll have the option to either select an address from your existing saved addresses or add a new address. To add a new address, simply click the "New Address" button located next to the address field. ​ ![Bulk edit for emergency service settings](_images/7a28bba333043e0d.png) -Upon saving the address, emergency service will be enabled for all the initially selected numbers. +Upon saving the address, emergency service will be enabled for all the initially selected numbers. ​ --- @@ -75,5 +76,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2819236-bulk-edit-numbers-delete-numbers.md b/support-docs/en--articles--2819236-bulk-edit-numbers-delete-numbers.md index cbfac954..8fa88ece 100644 --- a/support-docs/en--articles--2819236-bulk-edit-numbers-delete-numbers.md +++ b/support-docs/en--articles--2819236-bulk-edit-numbers-delete-numbers.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/2819236-bulk-edit-numbers-delete-numbers +title: "Bulk Edit Numbers - Delete Numbers" +description: "Navigate Telnyx's porting policies and procedures with ease, ensuring a smooth number porting experience. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bf911e20af6818143afd6abee41d07703c1617063b6a4cfc34a8b67e011aa59c --- -Bulk Edit Numbers - Delete Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bulk Edit Numbers - Delete Numbers -Navigate Telnyx's porting policies and procedures with ease, ensuring a smooth number porting experience. +Navigate Telnyx's porting policies and procedures with ease, ensuring a smooth number porting experience. See Telnyx guidance and requirements. -Written by Shubam -December 26, 2024 -Table of contents Guide to delete to numbers in Bulk -# **A step-by-step guide to bulk delete numbers** on your portal +## **A step-by-step guide to bulk delete numbers** on your portal ## **Step 1** @@ -40,14 +41,14 @@ You can also select all the numbers displayed on the page by using the checkbox ![](_images/8c6c293d04b87881.png) -**Note - You can expand the selection by increasing the Row count of the displayed page ranging from 10-100 numbers displayed on the page.** +**Note - You can expand the selection by increasing the Row count of the displayed page ranging from 10-100 numbers displayed on the page.** ​ ![](_images/1b8646115abb9dfd.png) ## **Step 5** -Once you have selected your desired numbers, click on the Bulk Actions dropdown and select Delete Numbers. +Once you have selected your desired numbers, click on the Bulk Actions dropdown and select Delete Numbers. ​ ![](_images/48ec46e6459e5da9.png) @@ -58,8 +59,8 @@ Once you click on "Delete Numbers" a new window will open to display the numbers ![Bulk Delete Numbers section. ](_images/612f0a548291e03b.png) -Once you've clicked on the Delete Numbers button (in red) the numbers will be permanently deleted from your account. -​ +Once you've clicked on the Delete Numbers button (in red) the numbers will be permanently deleted from your account. +​ ​**Note - This is an irreversible action. If the numbers are deleted from the portal and you wish to recover them, you can repurchase them within 15 days from the deletion date. After this period, the number will become available in our number pool for others to purchase.** --- @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2819238-bulk-edit-numbers-messaging-profile.md b/support-docs/en--articles--2819238-bulk-edit-numbers-messaging-profile.md index 358ec15a..5df5ad43 100644 --- a/support-docs/en--articles--2819238-bulk-edit-numbers-messaging-profile.md +++ b/support-docs/en--articles--2819238-bulk-edit-numbers-messaging-profile.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/2819238-bulk-edit-numbers-messaging-profile +title: "Bulk Edit Numbers - Messaging Profile" +description: "Simplify your messaging campaigns with Telnyx's bulk edit feature for messaging profiles, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4af97ea9bba9a09ae8f4d5b7e30130efde14228813c4fa0190bbdb5e8cb69fdd --- -Bulk Edit Numbers - Messaging Profile | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bulk Edit Numbers - Messaging Profile -Simplify your messaging campaigns with Telnyx's bulk edit feature for messaging profiles, ensuring cohesive and effective communication. +Simplify your messaging campaigns with Telnyx's bulk edit feature for messaging profiles, See Telnyx guidance and requirements. -Written by Shubam -December 26, 2024 -Table of contents -# Guide to assigning messaging profile in Bulk +## Guide to assigning messaging profile in Bulk -A step-by-step guide to bulk edit Messaging Profile settings of selected numbers. +A step-by-step guide to bulk edit Messaging Profile settings of selected numbers. ​ ## **Step 1** @@ -41,14 +42,14 @@ You can also select all the numbers displayed on the page by using the checkbox ![](_images/8c6c293d04b87881.png) -**Note - You can expand the selection by increasing the Row count of the displayed page ranging from 10-100 numbers displayed on the page.** +**Note - You can expand the selection by increasing the Row count of the displayed page ranging from 10-100 numbers displayed on the page.** ​ ![](_images/1b8646115abb9dfd.png) ## **Step 5** -Once you have selected your desired numbers, click on the Bulk Actions dropdown and select Edit Messaging Profile. +Once you have selected your desired numbers, click on the Bulk Actions dropdown and select Edit Messaging Profile. ​ ![](_images/cd8f5f50317143ae.png) @@ -76,5 +77,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2906030-port-out-tracking.md b/support-docs/en--articles--2906030-port-out-tracking.md index c2924740..c0f5d44c 100644 --- a/support-docs/en--articles--2906030-port-out-tracking.md +++ b/support-docs/en--articles--2906030-port-out-tracking.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/2906030-port-out-tracking +title: "Port Out Tracking" +description: "Learn how to manage your traceable port-outs all from within your Mission Control Portal! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3259252a1cee49084cdf739c5842adf0a53a3b6f6f694d7534ed3b349b702d8e --- -Port Out Tracking | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port Out Tracking -Learn how to manage your traceable port-outs all from within your Mission Control Portal! +Learn how to manage your traceable port-outs all from within your Mission Control Portal! See Telnyx guidance and requirements. -Written by Paul Cross -October 20, 2023 -Table of contents When we receive a port-out request, we will send you an email notification with a link to the particular request. The emails will go to the Account owner by default. -If you expect to see port-out requests and you do not, please ensure you have access to view and/or modify Port Outs assigned to your permission set. +If you expect to see port-out requests and you do not, please ensure you have access to view and/or modify Port Outs assigned to your permission set. Please see [Groups and Permission sets](https://support.telnyx.com/en/articles/1618776-porting-error-messages) for instructions on how to set this up. Once you navigate to your Port Out tab you will see a list of all Port Out requests. At a glance, you can see information such as the status, FOC date, Total TNs in the request along with the request details and winning carrier name. ![Port out details in the port out tab. ](_images/df4a98516a294783.png) -You can filter by status: `complete` or `incomplete` +You can filter by status: `complete` or `incomplete` You can also search by telephone number or Request # (ie. PO\_a24719) You can click on a particular request in the list to view additional details for that request. @@ -46,13 +47,13 @@ You will see information such as: Once you have reviewed all of the information within the request you will have the ability to Accept or Reject the request. -If you accept the request, you will notice that the status will go from `Pending`  to `Authorized`. Our team will notify the gaining carrier when an order has been approved. +If you accept the request, you will notice that the status will go from `Pending`  to `Authorized`. Our team will notify the gaining carrier when an order has been approved. ​ ## Rejecting the request -If you reject the request, you will need to give a valid reason for the rejection. -​ +If you reject the request, you will need to give a valid reason for the rejection. +​ You must provide a valid and reasonable reason to reject the port. If the reason is deemed invalid, the number will be ported out and you will be notified of this. NOTE: You cannot purposely withhold a customer's number without proper authority or for billing/payment issues. If we do not receive a valid rejection reason, we may be forced to provide FOC to the gaining carrier. @@ -67,11 +68,11 @@ You will receive [a webhook notification](https://developers.telnyx.com/) if the NOTE: the gaining carrier is allotted a grace period of 10 days. Which means the gaining carrier can port the phone number at any point between the FOC date listed and the following 10 days. Although most port out orders will occur on the listed FOC date, there is no guarantee that it will. -# Completed Port Outs +## Completed Port Outs Once we have confirmed that the number(s) have ported out the corresponding port out request will show with a status of `Ported Out`. -Once a number has been marked as `Ported Out` it will be removed from your account immediately. +Once a number has been marked as `Ported Out` it will be removed from your account immediately. ​ ## Port Out Charges @@ -89,5 +90,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2925713-sip-uri-calling.md b/support-docs/en--articles--2925713-sip-uri-calling.md index 4f60c17c..489633b4 100644 --- a/support-docs/en--articles--2925713-sip-uri-calling.md +++ b/support-docs/en--articles--2925713-sip-uri-calling.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2925713-sip-uri-calling +title: "SIP URI Calling" +description: "This article demonstrates SIP URI functionality for making inbound calls to SIP Connection. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ba9ec746f1800994db37cd4eed2e074882512c50c48b02b0f67ce5356b07554b --- -SIP URI Calling | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP URI Calling -This article demonstrates SIP URI functionality for making inbound calls to SIP Connection. +This article demonstrates SIP URI functionality for making inbound calls to SIP Connection. See Telnyx guidance and requirements. -Written by Shubam -April 27, 2026 -Table of contents -# **What is SIP URI Calling?** +## **What is SIP URI Calling?** This feature allows you to receive inbound calls directly to your SIP URI on connections using "credential auth". When SIP URI calling is enabled, callers can reach you by dialing your connection's username, removing the need for a phone number. @@ -31,7 +32,7 @@ To use this feature, you'll need a SIP device or softphone registered with the c 3. Open the **Authentication and routing** tab. 4. Under **Receive SIP URI calls**, select your preferred option from the dropdown (e.g., *From anyone* or *Only from my Connections*). *[Screenshot 2: Authentication and routing tab]* -**Note:** This setting was previously located under the **Inbound** tab but has since moved to **Authentication and routing**. +**Note:** This setting was previously located under the **Inbound** tab but has since moved to **Authentication and routing**. ​ ![](_images/a4daae8b3dd19439.png) @@ -70,5 +71,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2950523-grandstream-ip-auth-setup.md b/support-docs/en--articles--2950523-grandstream-ip-auth-setup.md index 69375205..892ef5f6 100644 --- a/support-docs/en--articles--2950523-grandstream-ip-auth-setup.md +++ b/support-docs/en--articles--2950523-grandstream-ip-auth-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2950523-grandstream-ip-auth-setup +title: "Grandstream: IP Auth Setup" +description: "This article will provide you steps for configuring your Grandstream UMC6202 with Telnyx phone service using… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ff4d207158179f8b539a1e7bed947df43b915f08972493c93e4f766d54a33a7b --- -Grandstream: IP Auth Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream: IP Auth Setup -This article will provide you steps for configuring your Grandstream UMC6202 with Telnyx phone service using IP +This article will provide you steps for configuring your Grandstream UMC6202 with Telnyx phone service using… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_c15ad69b21) @@ -38,7 +39,7 @@ Additional documentation and resources: --- -# Configuring the Grandstream UMC 6202 +## Configuring the Grandstream UMC 6202 In this activity you will: @@ -78,7 +79,7 @@ All the configuration you'll need to do will take place on the web UI, which act 2. If connected successfully, the UCM6200 series login page. Out of the box, your device will have the following default credentials: 1. **Username**: *admin* - 2. **Password**: *admin* + 2. **Password**: *admin* ​*HOWEVER: Units manufactured starting January 2017 have a unique random password printed on the sticker located on the back of the unit. It is highly recommended to change the default password after logging in for the first time. Older units have default password* admin*.* [Back to Top](#h_c15ad69b21) @@ -101,7 +102,7 @@ All the configuration you'll need to do will take place on the web UI, which act ## 3. Create an inbound route -When a call comes in from the outside, it'll need to be directed from sip.telnyx.com to the phone extension you ultimately want it to go, such as a user extension or an IVR extension. +When a call comes in from the outside, it'll need to be directed from sip.telnyx.com to the phone extension you ultimately want it to go, such as a user extension or an IVR extension. ​ In this section, we'll configure our own inbound routes. @@ -155,16 +156,16 @@ Now let's configure your outbound caller ID. Grandstream offers many ways to con | --- | | ***Note:*** *Before configuring an outbound caller ID, you should be aware of some of the naming conventions standard for caller ID creation:* * *Your outbound Caller ID Name should be in **capital letters**. This will appears more clearly/visible on some devices.* * *You **must NOT use any special characters**, as they will not be displayed.* * *Some of regular **Canadian providers will not show more than 15 characters**. We suggest shrinking or adapt your caller ID.* * ***Spaces are allowed*** *in a caller id name.* * *Be familiar with [Telnyx's caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy)* | -1. To enable a global outbound CID: +1. To enable a global outbound CID: From the left-hand navigation, expand **PBX Settings** and click **General Settings** in the sub-menu. ![Outbound caller ID settings tab. ](_images/c26e5ac929e5eb66.png) -2. To enable caller IDs for each extension: +2. To enable caller IDs for each extension: From the left-hand navigation, expand **Extension/Trunk** and click **Extensions** in the sub-menu. 3. Click on the extension you want to assign a caller ID and provide your caller ID in the **CallerID Number** field. ![Outbound caller ID number settings tab. ](_images/76d7d440fbd8fc8b.png) -4. To enable a caller ID on the outbound route: +4. To enable a caller ID on the outbound route: From the left-hand navigation, expand **Extension/Trunk** and click **Outbound Routes** in the sub-menu. 5. From here, you can set your caller ID for the entire route in the **Outbound Route CID** field. @@ -199,5 +200,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--2964210-megaport-configuration-with-telnyx.md b/support-docs/en--articles--2964210-megaport-configuration-with-telnyx.md index 825e66f9..93c73a5f 100644 --- a/support-docs/en--articles--2964210-megaport-configuration-with-telnyx.md +++ b/support-docs/en--articles--2964210-megaport-configuration-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/2964210-megaport-configuration-with-telnyx +title: "Megaport Configuration with TELNYX" +description: "In this article we will explain how to configure Megaport with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d0bfcebb26f0f8f67bbcd1bf870f3e53c4f93d266da2afbbdb52c4fcfc8bc8b4 --- -Megaport Configuration with TELNYX | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Megaport Configuration with TELNYX -In this article we will explain how to configure Megaport with Telnyx. +In this article we will explain how to configure Megaport with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_931a5218c3) @@ -32,7 +33,7 @@ Additional resources: --- -# Instructions for configuring Megaport with Telnyx +## Instructions for configuring Megaport with Telnyx In this activity you will: @@ -112,5 +113,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3074710-yealink-setup-with-telnyx.md b/support-docs/en--articles--3074710-yealink-setup-with-telnyx.md index d82ffaff..d31f4481 100644 --- a/support-docs/en--articles--3074710-yealink-setup-with-telnyx.md +++ b/support-docs/en--articles--3074710-yealink-setup-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3074710-yealink-setup-with-telnyx +title: "Yealink: Setup with Telnyx" +description: "In this guide we will walk you through configuring a Yealink T Series IP phone with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: caf32f05642449300be9ec019e8b2444c57259a08edd40bfaec35df709870bd5 --- -Yealink: Setup with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Yealink: Setup with Telnyx -In this guide we will walk you through configuring a Yealink T Series IP phone with Telnyx. +In this guide we will walk you through configuring a Yealink T Series IP phone with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -October 23, 2023 -Table of contents [Jump to Instructions](#h_860d1e8063) @@ -33,7 +34,7 @@ Additional documentation: --- -# Instructions for Configuring your Yealink IP phone +## Instructions for Configuring your Yealink IP phone In this activity you will: @@ -65,8 +66,8 @@ When provisioning a Yealink phone manually, there are two methods: * Using the phone’s keypad * Using the phone’s web interface -We will provide instructions for both methods. -​ +We will provide instructions for both methods. +​ ​**Using the phone's keypad** 1. From your phone handset, press the **Menu** button. @@ -101,8 +102,8 @@ We will provide instructions for both methods. 3. **Register Name**: Enter the username from your credentials-based Telnyx connection 4. **User name:** Enter the username from your credentials-based Telnyx connection 5. **Password:** Enter the password from your credentials based connection. - 6. **Display Name:** It is shown as the caller ID when placing the outbound calls - ​ + 6. **Display Name:** It is shown as the caller ID when placing the outbound calls + ​ ​***Note:*** *Before configuring an outbound caller ID, you should be aware of some of the naming conventions standard for caller ID creation:* * *Your outbound Caller ID Name should be in **capital letters**. This will appears more clearly/visible on some devices.* @@ -141,5 +142,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3102823-mms-sending-and-receiving.md b/support-docs/en--articles--3102823-mms-sending-and-receiving.md index 016b59ec..866fe7e3 100644 --- a/support-docs/en--articles--3102823-mms-sending-and-receiving.md +++ b/support-docs/en--articles--3102823-mms-sending-and-receiving.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3102823-mms-sending-and-receiving +title: "MMS Sending and Receiving" +description: "In this article we will explain how to send and receive MMS messages using Telnyx API. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7fdcf852eb9e1cd9c8d0424efc1fe8bc3f033df371f1963d61a2abbbd104d4e7 --- -MMS Sending and Receiving | Telnyx Help Center -[Skip to main content](#main-content) + + + + # MMS Sending and Receiving -In this article we will explain how to send and receive MMS messages using Telnyx API. +In this article we will explain how to send and receive MMS messages using Telnyx API. See Telnyx guidance and requirements. -Written by David -December 27, 2024 -Table of contents -# **Efficient MMS Messaging with Telnyx APIs** +## **Efficient MMS Messaging with Telnyx APIs** Telnyx offers robust solutions for both sending and receiving MMS messages through its API V1 and API V2. To facilitate a smooth setup, comprehensive quick start guides are available in our developer documentation: @@ -30,38 +31,38 @@ Telnyx offers robust solutions for both sending and receiving MMS messages throu #### **Sample API V1 curl request:** ``` -curl --request POST 'https://sms.telnyx.com/messages' \ ---header 'Accept: application/json' \ ---header 'x-profile-secret: v1 messaging profile secret' \ ---header 'Content-Type: application/json' \ ---data-raw '{ - "from": "+your purchased number", - "to": "+the number you want to message", - "body": { - "delivery_status_webhook_url": "your webhook url", - "text": "Did you get this image?", - "subject": "Bear Picture", - "media_urls" : [ - {"img": "https://placebear.com/802/503.jpg"} - ] - } +curl --request POST 'https://sms.telnyx.com/messages' \ +--header 'Accept: application/json' \ +--header 'x-profile-secret: v1 messaging profile secret' \ +--header 'Content-Type: application/json' \ +--data-raw '{ + "from": "+your purchased number", + "to": "+the number you want to message", + "body": { + "delivery_status_webhook_url": "your webhook url", + "text": "Did you get this image?", + "subject": "Bear Picture", + "media_urls" : [ + {"img": "https://placebear.com/802/503.jpg"} + ] + } }' ``` #### **Sample API V2 curl request:** ``` -curl --request POST 'https://api.telnyx.com/v2/messages' \ ---header 'Accept: application/json' \ ---header 'Authorization: Bearer API V2 KEY' \ ---header 'Content-Type: application/json' \ ---data-raw '{ - "from": "+your purchased number", - "to": "+the number you want to message", - "webhook_url": "your webhook url", - "text": "Did you get this image?", - "subject": "Bear Picture", - "media_urls" : ["https://placebear.com/802/503.jpg"] +curl --request POST 'https://api.telnyx.com/v2/messages' \ +--header 'Accept: application/json' \ +--header 'Authorization: Bearer API V2 KEY' \ +--header 'Content-Type: application/json' \ +--data-raw '{ + "from": "+your purchased number", + "to": "+the number you want to message", + "webhook_url": "your webhook url", + "text": "Did you get this image?", + "subject": "Bear Picture", + "media_urls" : ["https://placebear.com/802/503.jpg"] }' ``` @@ -102,5 +103,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3154822-number-pooling.md b/support-docs/en--articles--3154822-number-pooling.md index dea72125..6ee6be0a 100644 --- a/support-docs/en--articles--3154822-number-pooling.md +++ b/support-docs/en--articles--3154822-number-pooling.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3154822-number-pooling +title: "Number Pooling" +description: "A description of the Number Pooling feature with Telnyx messaging services along with how to enable and use it. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f87cd3b8639b8b877ec5bde7fbe7539e03f4e873fb3883effadefb546e673887 --- -Number Pooling | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Number Pooling -A description of the Number Pooling feature with Telnyx messaging services along with how to enable and use it. +A description of the Number Pooling feature with Telnyx messaging services along with how to enable and use it. See Telnyx guidance and requirements. -Written by Dillin -June 6, 2024 -Table of contents -# What is Number Pooling? +## What is Number Pooling? Number Pooling allows the automatic selection of the originating numbers in a message request from a pool of all numbers assigned to a given messaging profile. @@ -26,7 +27,7 @@ Number pooling maintains a balance across all numbers associated with a messagin This particular feature helps maintain the health of numbers when being sent to their destination by the respective carriers. These days a lot of vendors have put stricter regulations on SMS in an effort to combat what they classify as spam. One of these regulations is maximum throughput. -**Maximum Throughput** - There is a limit of **6 SMS per minute per virtual number** for SMS sent from a long code due to local carriers regulations. If you send messages more quickly, the message(s) will be rejected. If you require a higher throughput, you can purchase more numbers and spread your traffic across your numbers. E.g. 10 numbers = 10 SMS per second. This does not apply to messages sent from a short code or Toll-free number. +**Maximum Throughput** - There is a limit of **6 SMS per minute per virtual number** for SMS sent from a long code due to local carriers regulations. If you send messages more quickly, the message(s) will be rejected. If you require a higher throughput, you can purchase more numbers and spread your traffic across your numbers. E.g. 10 numbers = 10 SMS per second. This does not apply to messages sent from a short code or Toll-free number. ​ ## **How to enable the feature** : @@ -41,8 +42,8 @@ To send a message using number pooling, see [our developer documentation](https: For advanced number pooling options, see below: -​**Weights** - This is the ratio of toll free vs long codes that are chosen when sending messages. The ratio will determine how much more often a toll free number will be chosen as compared to a long code number. -​ +​**Weights** - This is the ratio of toll free vs long codes that are chosen when sending messages. The ratio will determine how much more often a toll free number will be chosen as compared to a long code number. +​ Example: * Let's say we have 2 Toll Free numbers and 5 Long Code numbers assigned to a messaging profile with the feature enabled. @@ -50,9 +51,9 @@ Example: * If we send 1000 messages, then we can expect each long code number to be selected around 40 times, and each toll free to be selected around 400 times (10 times more often). * In practice the frequencies will differ a little due to the distributed nature of the feature and maintaining number health. -**Skip Unhealthy Numbers** - When enabled, all unhealthy numbers will be automatically removed from the pool to prevent them from being chosen when sending outbound messages. -​ -Health metrics per number are calculated on a regular basis, taking into account the deliverability rate and the amount of messages marked as spam by upstream carriers. If deliverability is below 25% or spam detection is over 75% then numbers will be considered unhealthy. +**Skip Unhealthy Numbers** - When enabled, all unhealthy numbers will be automatically removed from the pool to prevent them from being chosen when sending outbound messages. +​ +Health metrics per number are calculated on a regular basis, taking into account the deliverability rate and the amount of messages marked as spam by upstream carriers. If deliverability is below 25% or spam detection is over 75% then numbers will be considered unhealthy. ​ **Sticky Sender** - When enabled the number pool will remember which originating number was last used to send a message to the given destination number and will try to use the same originating number for all future communications with this destination. @@ -75,5 +76,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3185933-vodia-multi-tenant-pbx-setup.md b/support-docs/en--articles--3185933-vodia-multi-tenant-pbx-setup.md index fddc8000..fdd9ce0f 100644 --- a/support-docs/en--articles--3185933-vodia-multi-tenant-pbx-setup.md +++ b/support-docs/en--articles--3185933-vodia-multi-tenant-pbx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3185933-vodia-multi-tenant-pbx-setup +title: "Vodia: Multi-Tenant PBX Setup" +description: "Configure Vodia Multi-Tenant PBX with Credentials - It's easy and fast, get started today. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3cc1e80b6e2b5848e832afc6de34d3a49c7c90607fd7e86180814ec1deecdfc9 --- -Vodia: Multi-Tenant PBX Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Vodia: Multi-Tenant PBX Setup -Configure Vodia Multi-Tenant PBX with Credentials - It's easy and fast, get started today. +Configure Vodia Multi-Tenant PBX with Credentials - It's easy and fast, get started today. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_4ff0450d5f) @@ -34,7 +35,7 @@ Additional resources: --- -# Instructions for configuring the Vodia Multi-Tenant PBX +## Instructions for configuring the Vodia Multi-Tenant PBX In this activity you will: @@ -87,7 +88,7 @@ In this section, you will route your Telnyx phone number(s) into the Vodia PBX. 2. Send all calls to a specific account 3. Send to a 10 Digit DID 4. Match extension after a prefix - 5. Use a list of expression + 5. Use a list of expression ​ For this exercise, we are going choose "Send all calls to a specific account" When you call into the system all calls will go the specified extension. @@ -101,7 +102,7 @@ In this section, you will route your Telnyx phone number(s) into the Vodia PBX. ![DID Management portal on the Vodia PBX. ](_images/f01342e8f420ec37.png) 5. Navigate to your Telnyx trunk from your Vodia PBX system, scroll down to **Routing/Redirection** and choose *Send all to the destination request URL*. -That's it, you've now completed the configuration of Zoiper 5 and can now make and receive calls by using Telnyx as the SIP provider. +That's it, you've now completed the configuration of Zoiper 5 and can now make and receive calls by using Telnyx as the SIP provider. ​ [Back to Top](#h_4ff0450d5f) @@ -129,5 +130,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3192298-audio-and-codecs.md b/support-docs/en--articles--3192298-audio-and-codecs.md index 70c69b1b..a4bbc856 100644 --- a/support-docs/en--articles--3192298-audio-and-codecs.md +++ b/support-docs/en--articles--3192298-audio-and-codecs.md @@ -1,51 +1,52 @@ --- source_url: https://support.telnyx.com/en/articles/3192298-audio-and-codecs +title: "Audio and Codecs" +description: "Here we will explain session description protocol and how you can utilize them for your business. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7e122b06011ebe8933ce53df1f692594fa0441fc5a8575043a6b7e9b97ebd314 --- -Audio and Codecs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Audio and Codecs -Here we will explain session description protocol and how you can utilize them for your business. +Here we will explain session description protocol and how you can utilize them for your business. See Telnyx guidance and requirements. -Written by Dillin -April 4, 2024 -Table of contents -# Introduction to SDP +## Introduction to SDP -When you send or receive an INVITE, via the SIP protocol with Telnyx, it should contain a message body that has content length greater than 0. This message body is where the parameters of the **session description protocol** (SDP) are located. In other words, this is where you define your multi-media session capabilities. -​ +When you send or receive an INVITE, via the SIP protocol with Telnyx, it should contain a message body that has content length greater than 0. This message body is where the parameters of the **session description protocol** (SDP) are located. In other words, this is where you define your multi-media session capabilities. +​ ​**Note**: SDP does not deliver any media but is used in conjunction with the Real-time Transport Protocol (RTP), which handles the delivery of media over internet protocol (IP) networks. We'll discuss some high level details about the media and codec parameters but you can always find the full details of the SDP in [RFC 4566](https://tools.ietf.org/html/rfc4566). -In Voice over IP (VoIP), multi-media can consist of either audio or video but are not limited to just these two. This information is usually sent in RTP packets using the user datagram protocol (UDP) transport. -​ -You'll often find the term "media" used interchangeably with audio, voice or RTP. -​ +In Voice over IP (VoIP), multi-media can consist of either audio or video but are not limited to just these two. This information is usually sent in RTP packets using the user datagram protocol (UDP) transport. +​ +You'll often find the term "media" used interchangeably with audio, voice or RTP. +​ You can see a list of our media IP's that we will send traffic from as-well as the codecs that we support on our [sip.telnyx.com](https://sip.telnyx.com/) webpage. ## Debugging Tool for SDP Using the [debugging tool](https://portal.telnyx.com/#/app/debugging/sip-call-flow-tool) on your mission control portal account, you can view the SIP call flow along with reading the contents of the SIP messages. This provides more granular insight into how the SIP signalling was established and with what parameters. -The SDP can be located in our SIP INVITE message to your connection on an inbound call. Telnyx will always provide you with an SDP in our INVITEs on inbound calls, this is called early offer. This allows us to show you our accepted list capabilities and we will order them in ascending priority. -​ +The SDP can be located in our SIP INVITE message to your connection on an inbound call. Telnyx will always provide you with an SDP in our INVITEs on inbound calls, this is called early offer. This allows us to show you our accepted list capabilities and we will order them in ascending priority. +​ SDP can also be located in our 183 or 200 OK message on your outbound calls. If you send us an INVITE with no SDP, this is called a late offer. When the call is answered, a 200 OK with SDP is sent back to the caller and the caller responds with an ACK. Usually, the callers ACK will now contain the SDP that would generally be sent in the INVITE. With this change in SDP placement, the caller gets to decide which codec will be used for this session. ## Codecs -A Codec, short for **coder-decoder** converts analog voice signals to digital form and converts the compressed digital form to the original analog voice signals so that it can be replayed. -​  -There are many different types of codecs available, some can be used freely while others require purchasing a license. -​ +A Codec, short for **coder-decoder** converts analog voice signals to digital form and converts the compressed digital form to the original analog voice signals so that it can be replayed. +​ +There are many different types of codecs available, some can be used freely while others require purchasing a license. +​ You can have **lossless** or **lossy** codecs; lossless codecs retain everything in the original stream while lossy codecs user lower bandwidth and will compress the stream which will reduce the quality of the audio stream. ![Supported Codecs on Telnyx with their Bit-rates and descriptions. ](_images/b577f4058b78dd2b.png) @@ -81,20 +82,20 @@ Content-Length: 344 Here is an example of the parameters of an SDP body message: ``` -v=0 -o=Telnyx 1564556150 1564556151 IN IP4 64.16.248.213 -s=Telnyx -c=IN IP4 64.16.248.213 -t=0 0 -m=audio 21250 RTP/AVP 9 0 8 18 101 -a=rtpmap:9 G722/8000 -a=rtpmap:0 PCMU/8000 -a=rtpmap:8 PCMA/8000 -a=rtpmap:18 G729/8000 -a=fmtp:18 annexb=no -a=rtpmap:101 telephone-event/8000 -a=fmtp:101 0-16 -a=rtcp:21251 IN IP4 64.16.248.213 +v=0 +o=Telnyx 1564556150 1564556151 IN IP4 64.16.248.213 +s=Telnyx +c=IN IP4 64.16.248.213 +t=0 0 +m=audio 21250 RTP/AVP 9 0 8 18 101 +a=rtpmap:9 G722/8000 +a=rtpmap:0 PCMU/8000 +a=rtpmap:8 PCMA/8000 +a=rtpmap:18 G729/8000 +a=fmtp:18 annexb=no +a=rtpmap:101 telephone-event/8000 +a=fmtp:101 0-16 +a=rtcp:21251 IN IP4 64.16.248.213 a=ptime:20 ``` @@ -142,14 +143,14 @@ In this example, the media line informs the called party that the caller support ### **Attribute Lines** -a=rtpmap:9 G722/8000 -a=rtpmap:0 PCMU/8000/1 -a=rtpmap:8 PCMA/8000/1 -a=rtpmap:18 G729/8000/1 -a=fmtp:18 annexb=no -a=rtpmap:101 telephone-event/8000 -a=fmtp:101 0-16 -a=rtcp:21251 IN IP4 64.16.248.213 +a=rtpmap:9 G722/8000 +a=rtpmap:0 PCMU/8000/1 +a=rtpmap:8 PCMA/8000/1 +a=rtpmap:18 G729/8000/1 +a=fmtp:18 annexb=no +a=rtpmap:101 telephone-event/8000 +a=fmtp:101 0-16 +a=rtcp:21251 IN IP4 64.16.248.213 a=ptime:20 Each attribute line refers back to the Media Descriptor and the values. Since we had five formats (9, 0, 8, 18, 101) we will have at least five attribute lines. Codec 18 describes itself twice, hence the two lines. @@ -158,19 +159,19 @@ The format of these attributes is: a=rtpmap: / [/] -In our example, the SDP advertises that the client supports G722 at 8000 Hz, G.711 (PCMU and PCMA — pulse code modulation u-law and a-law) at 8000 Hz and G.729 at 8000 Hz. -​ +In our example, the SDP advertises that the client supports G722 at 8000 Hz, G.711 (PCMU and PCMA — pulse code modulation u-law and a-law) at 8000 Hz and G.729 at 8000 Hz. +​ The below entries indicate Dual Tone Multi-Frequency (DTMF). This informs the called party that telephone event from RFC 2833 is available and that the format 0-16 represents the ten digits plus \*, #, A, B, D, E, and Flash. ``` -a=rtpmap:101 telephone-event/8000 +a=rtpmap:101 telephone-event/8000 a=fmtp:101 0-16 ``` -The below entry is called Real-time Control Protocol (RTCP). As you already know, RTP is used to transmit media between endpoints. As the media traverses the endpoints, RTCP packets are generated periodically by both the caller and the called party. -​ -However, unlike RTP, they don’t contain media. Instead, RTCP packets are used to report statistics about the ongoing call. Telnyx provides the ability to use either RTCP+1 or RTCP mux at the connection level. -​ +The below entry is called Real-time Control Protocol (RTCP). As you already know, RTP is used to transmit media between endpoints. As the media traverses the endpoints, RTCP packets are generated periodically by both the caller and the called party. +​ +However, unlike RTP, they don’t contain media. Instead, RTCP packets are used to report statistics about the ongoing call. Telnyx provides the ability to use either RTCP+1 or RTCP mux at the connection level. +​ Most of the time RTCP+1 is employed. You'll notice that our RTP port was 21250 in the m= attribute and that the RTCP port is 21251. Again, more specific details can be found in [RFC 3550](https://tools.ietf.org/html/rfc3550). RTCP mux is multiplexing both the RTP and RTCP through a single UDP port. One of the reasons why RTCP mux is used is for simplifying NAT traversal since only a single port is used for media and control messages. ``` @@ -183,13 +184,13 @@ The last entry relates to ptime. This is the packetization interval. It's an opt a=ptime:20 ``` -Telnyx does not support any other ptimes and if you specify any other ptime, you may experience audio quality issues. Please ensure ptimes match. +Telnyx does not support any other ptimes and if you specify any other ptime, you may experience audio quality issues. Please ensure ptimes match. ​ ## Conclusion -We've discussed a high level overview of the session description protocol along with codecs that Telnyx supports. This information should provide you with a good solid foundation that you can work from, especially when it comes to debugging any SIP or audio quality issues. Some special notes were included, especially around the disadvantages of using certain codecs over fax or dtmf. -​ +We've discussed a high level overview of the session description protocol along with codecs that Telnyx supports. This information should provide you with a good solid foundation that you can work from, especially when it comes to debugging any SIP or audio quality issues. Some special notes were included, especially around the disadvantages of using certain codecs over fax or dtmf. +​ If you have anymore questions, please feel free to reach out to our NOC team! --- @@ -201,5 +202,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3199007-guide-to-using-our-traffic-type-feature.md b/support-docs/en--articles--3199007-guide-to-using-our-traffic-type-feature.md index 77c9419a..181c02f8 100644 --- a/support-docs/en--articles--3199007-guide-to-using-our-traffic-type-feature.md +++ b/support-docs/en--articles--3199007-guide-to-using-our-traffic-type-feature.md @@ -1,27 +1,28 @@ --- source_url: https://support.telnyx.com/en/articles/3199007-guide-to-using-our-traffic-type-feature +title: "Guide to Using Our Traffic Type Feature" +description: "In this article we will walk you through using our traffic type feature so you can get started right away. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a6d8cc59763e462c9ba42837c39338f274370b6bcc92894944eab8b941e45d84 --- -Guide to Using Our Traffic Type Feature | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guide to Using Our Traffic Type Feature -In this article we will walk you through using our traffic type feature so you can get started right away. +In this article we will walk you through using our traffic type feature so you can get started right away. See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 18, 2023 -Table of contents -# Traffic Type Feature Overview +## Traffic Type Feature Overview -The **Telnyx Traffic Type** feature allows users to select if an eligible number will be routed to an end user as Application-to-Person ([A2P](https://telnyx.com/resources/what-is-a2p-messaging)) or Person-to-Person (P2P) traffic. -​ +The **Telnyx Traffic Type** feature allows users to select if an eligible number will be routed to an end user as Application-to-Person ([A2P](https://telnyx.com/resources/what-is-a2p-messaging)) or Person-to-Person (P2P) traffic. +​ Selecting a traffic type that aligns with the number's messaging use case will improve message deliverability. ## A2P Traffic Type @@ -36,7 +37,7 @@ The P2P traffic type is ideal for two-way communication and allows customers to Check out our resource center for more details on A2P vs. P2P [here](https://telnyx.com/resources/sms-numbers-traffic-types). -Not sure which traffic type is best for your use case? [CTIA’s Messaging Principles and Best Practices](https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf) offer a set of recommendations to help guide your decision. +Not sure which traffic type is best for your use case? [CTIA’s Messaging Principles and Best Practices](https://api.ctia.org/wp-content/uploads/2019/07/190719-CTIA-Messaging-Principles-and-Best-Practices-FINAL.pdf) offer a set of recommendations to help guide your decision. ​ --- @@ -48,5 +49,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3220393-fusionpbx-telnyx-credentials.md b/support-docs/en--articles--3220393-fusionpbx-telnyx-credentials.md index 085c1f0f..fe26d78f 100644 --- a/support-docs/en--articles--3220393-fusionpbx-telnyx-credentials.md +++ b/support-docs/en--articles--3220393-fusionpbx-telnyx-credentials.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3220393-fusionpbx-telnyx-credentials +title: "FusionPBX: Telnyx Credentials" +description: "Configure FusionPBX 4.4 Trunk credentials with Telnyx - It's fast and easy. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4ac47c8948d549b9fc5c37bbd9d3460fe19ce5800916a32a7a94b5b6f727b43d --- -FusionPBX: Telnyx Credentials | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FusionPBX: Telnyx Credentials -Configure FusionPBX 4.4 Trunk credentials with Telnyx - It's fast and easy. +Configure FusionPBX 4.4 Trunk credentials with Telnyx - It's fast and easy. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_cf4a5ee2e4) @@ -33,7 +34,7 @@ Additional resources: --- -# Instructions for configuring a credentials trunk between FusionPBX and Telnyx +## Instructions for configuring a credentials trunk between FusionPBX and Telnyx In this activity you will: @@ -52,15 +53,15 @@ In this activity you will: + This includes creating a [credentials-based connection](https://portal.telnyx.com/#/app/connections) on your Telnyx Mission Control Portal account, assigned this connection to a DID and outbound profile in order to make and receive calls * RECOMMENDED: [Enable TLS to encrypt your traffic](https://support.telnyx.com/en/articles/1130711-does-telnyx-encrypt-communication) * [Download](https://www.fusionpbx.com/download) and [install](https://docs.fusionpbx.com/en/latest/getting_started/quick_install.html) FusionPBX -* (RECOMMENDED) We recommend using Debian as the operating system version that should be running FusionPBX. The current Debian version that we tested FusionPBX on was Debian-9.9. - ​ +* (RECOMMENDED) We recommend using Debian as the operating system version that should be running FusionPBX. The current Debian version that we tested FusionPBX on was Debian-9.9. + ​ There are many applications that can be used to set up a Debian Operating System on your computer. In this article we use a program called [VirtualBOX VM](https://www.virtualbox.org/) to set up a Debian Virtual Machine. You can follow [these steps](#h_aa5ccbd9b1) to do so. If you don't want to use a Virtual Machine you can skip these steps and [go straight installation of the FusionPBX.](#install-fusionpbx) **Video Walkthrough** Setting up your Telnyx SIP portal account so you can make and receive calls: -Install FusionPBX (From FusionPBX) +Install FusionPBX (From FusionPBX) ​ | | @@ -118,16 +119,16 @@ FusionPBX can be installed on several different operating systems however we rec 2. ### **Run the following commands as root. This will run a scrip that installs FusionPBX, FreeSWITCH release package and its dependencies, iptables, Fail2ban, NGINX, PHP-FPM, and PostgreSQL.** ``` - #upgrade the packages - apt-get update && apt-get upgrade -y - - #install packages - apt-get install -y git lsb-release - - #get the install script - cd /usr/src && git clone https://github.com/fusionpbx/fusionpbx-install.sh.git - - #change the working directory + #upgrade the packages + apt-get update && apt-get upgrade -y + + #install packages + apt-get install -y git lsb-release + + #get the install script + cd /usr/src && git clone https://github.com/fusionpbx/fusionpbx-install.sh.git + + #change the working directory cd /usr/src/fusionpbx-install.sh/debian ``` 3. ### **At the end of the install script you will be instructed to go to the IP address of the server in your web browser to finish the install in the FusionPBX GUI.** @@ -182,14 +183,14 @@ Once you have the installation of your FusionPBX set up, It is now time to confi 1. ### **Now go to the "Accounts" header and select "Extensions".** 2. ### **Click the "Add" button to add an extension. The following image shows an example of what they should look like.** - Note: The Telnyx support portal automatically shrinks images, so if you have trouble seeing it, right-click on the image and select Open Image in New Tab to view it in full size. + Note: The Telnyx support portal automatically shrinks images, so if you have trouble seeing it, right-click on the image and select Open Image in New Tab to view it in full size. ​ ![Extensions section of the FusionPBX portal. ](_images/7a62853ecad25dfa.png) 3. ### **Once you've created an extension, you can click into it and change the password that was given to you if you'd like to.** - Note: Depending on your phone configuration, you may also wish to configure an outbound caller ID. You can apply this via the "Outbound Caller ID Number" field. For more information on the fields below, please visit [FusionPBX's extensions documentation](https://docs.fusionpbx.com/en/latest/accounts/extensions.html). - ​ + Note: Depending on your phone configuration, you may also wish to configure an outbound caller ID. You can apply this via the "Outbound Caller ID Number" field. For more information on the fields below, please visit [FusionPBX's extensions documentation](https://docs.fusionpbx.com/en/latest/accounts/extensions.html). + ​ ​*Before configuring an outbound caller ID, you should be aware of some of the naming conventions standard for caller ID creation:* * #### **Your outbound Caller ID Name should be in "capital letters". This will appears more clearly/visible on some devices.** @@ -246,8 +247,8 @@ In this step, you will configure an outbound calling route pattern that Complete ## 7. Register your extensions with a device -1. Go to the **Status** header and select **Registrations**. At this point you will need to register the extensions you created with whatever device you choose.  - ​ +1. Go to the **Status** header and select **Registrations**. At this point you will need to register the extensions you created with whatever device you choose. + ​ In this example, we used [Zoiper](https://support.telnyx.com/en/articles/6133517-zoiper-communicator) and Xlite softphone to register these extensions. 2. All your registered devices will show up on the registration’s page. @@ -283,5 +284,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3231942-forwarding-sms-to-your-mobile-number.md b/support-docs/en--articles--3231942-forwarding-sms-to-your-mobile-number.md index 507b665a..8193bfd9 100644 --- a/support-docs/en--articles--3231942-forwarding-sms-to-your-mobile-number.md +++ b/support-docs/en--articles--3231942-forwarding-sms-to-your-mobile-number.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/3231942-forwarding-sms-to-your-mobile-number +title: "Forwarding SMS to Your Mobile Number" +description: "Set up SMS forwarding from your Telnyx number to your mobile phone with… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d24fdc801a0fea18759deda195635698b6e41638f30f9e0400198e2413a5c41e --- -Forwarding SMS to Your Mobile Number | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Forwarding SMS to Your Mobile Number -Set up SMS forwarding from your Telnyx number to your mobile phone with Zapier +Set up SMS forwarding from your Telnyx number to your mobile phone with… See Telnyx guidance and requirements. -Written by Nobin Bera -January 24, 2026 -Table of contents ## **Overview** @@ -44,13 +45,13 @@ Before you begin, ensure you have the following: 1. Visit the Telnyx Zapier Integration page: 2. Click **Connect** to add Telnyx to your Zapier account -3. If prompted, sign in to your Zapier account +3. If prompted, sign in to your Zapier account ​ ## **Step 2: Create a New Zap** 1. Go to your Zapier Dashboard: -2. Click **Create Zap** (or **Make a Zap!**) in the top-right corner +2. Click **Create Zap** (or **Make a Zap!**) in the top-right corner ​ ## **Step 3: Configure the Trigger (Receive a Message)** @@ -70,7 +71,7 @@ Before you begin, ensure you have the following: 1. Click **Test Trigger** (or **Find Message**) 2. Zapier will pull in a sample inbound message webhook to set up the action stage 3. If successful, you'll see sample message data -4. Click **Continue** to proceed to the Action step +4. Click **Continue** to proceed to the Action step ​ ## **Step 5: Configure the Action (Send SMS)** @@ -79,7 +80,7 @@ Before you begin, ensure you have the following: 2. Under **Choose Action Event**, select **Send SMS** 3. Click **Continue** 4. Select your Telnyx account (or sign in if prompted) -5. Click **Continue** +5. Click **Continue** ​ ## **Step 6: Customize the SMS Settings** @@ -96,13 +97,13 @@ Configure the following fields: For the **Message Content** field, enter something like: ``` -FWD FROM: [From Phone Number] +FWD FROM: [From Phone Number] BODY: [Text] ``` **Note:** "From Phone Number" and "Text" are dynamic fields from the trigger. Use the dropdown on the right side of the Message Content field to insert these variables into your message body. -* Click **Continue** +* Click **Continue** ​ ## **Step 7: Test Your Zap** @@ -149,5 +150,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3232529-automated-replies-for-messages-using-zapier.md b/support-docs/en--articles--3232529-automated-replies-for-messages-using-zapier.md index 886dd5c4..4768b669 100644 --- a/support-docs/en--articles--3232529-automated-replies-for-messages-using-zapier.md +++ b/support-docs/en--articles--3232529-automated-replies-for-messages-using-zapier.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3232529-automated-replies-for-messages-using-zapier +title: "Automated Replies for Messages using Zapier" +description: "Setup an automated reply for all inbound SMS messages to your Telnyx number using… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c0497e3a111f9ede737849e08beb105c2a6f16ef4d41100d8196837b68e21ae2 --- -Automated Replies for Messages using Zapier | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Automated Replies for Messages using Zapier -Setup an automated reply for all inbound SMS messages to your Telnyx number using Zapier +Setup an automated reply for all inbound SMS messages to your Telnyx number using… See Telnyx guidance and requirements. -Written by David -April 7, 2026 -Table of contents -# **Step-by-Step Guide to Setting up Automated Reply** +## **Step-by-Step Guide to Setting up Automated Reply** Visit [Zapier's Telnyx integration page](https://zapier.com/apps/telnyx/integrations) to connect your Telnyx account. @@ -59,5 +60,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266212-australia-number-porting.md b/support-docs/en--articles--3266212-australia-number-porting.md index 2b0e0c8b..60a18809 100644 --- a/support-docs/en--articles--3266212-australia-number-porting.md +++ b/support-docs/en--articles--3266212-australia-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266212-australia-number-porting +title: "Australia Number Porting" +description: "Here you will find a detailed list of requirements for Australia number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d316ced3b9476b634d900c855f43dd6a65453dfdd5ac13d6b8a22f0a3c823f98 --- -Australia Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Australia Number Porting -Here you will find a detailed list of requirements for Australia number portability. +Here you will find a detailed list of requirements for Australia number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -February 11, 2026 -Table of contents -# Australia Number Porting +## Australia Number Porting Port your Australian phone numbers to Telnyx. This guide covers requirements, timelines, and the porting process for local, national, toll-free, and mobile numbers in Australia. @@ -178,5 +179,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266409-austria-number-porting.md b/support-docs/en--articles--3266409-austria-number-porting.md index 28d1efba..9a3c9d32 100644 --- a/support-docs/en--articles--3266409-austria-number-porting.md +++ b/support-docs/en--articles--3266409-austria-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266409-austria-number-porting +title: "Austria Number Porting" +description: "Here you will find detailed requirements for Austria number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 82469caddf0b985ff9be106ced7b05eb4963aed5097a16eb9706ae62d5dab023 --- -Austria Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Austria Number Porting -Here you will find detailed requirements for Austria number portability. +Here you will find detailed requirements for Austria number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local and National Numbers in Austria** +## **Local and National Numbers in Austria** 1. LOA (Local address required) 2. Account Number @@ -48,5 +49,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266421-belgium-number-porting.md b/support-docs/en--articles--3266421-belgium-number-porting.md index 502d9ca5..a5e331a8 100644 --- a/support-docs/en--articles--3266421-belgium-number-porting.md +++ b/support-docs/en--articles--3266421-belgium-number-porting.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/3266421-belgium-number-porting +title: "Belgium Number porting" +description: "Here you will find a detailed list of requirements for Belgium number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ce559d559f35954f1a136b1c00065f02def7bddd006fbc5c2c74b4734aba0093 --- -Belgium Number porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Belgium Number porting -Here you will find a detailed list of requirements for Belgium number portability. +Here you will find a detailed list of requirements for Belgium number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For Local numbers in Belgium** +## **For Local numbers in Belgium** 1. LOA (Local address required, the area code of the number must match the address to register on file) 2. VAT / TAX ID 3. Latest Invoice 4. Proof of local address -# **For National, Toll-Free numbers in Belgium** +## **For National, Toll-Free numbers in Belgium** 1. LOA (National address required) 2. VAT / TAX ID 3. Latest Invoice -4. Proof of local address +4. Proof of local address ​ ## Download Belgium letter of authorization @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266425-brazil-number-porting.md b/support-docs/en--articles--3266425-brazil-number-porting.md index fdcd7913..24c986bc 100644 --- a/support-docs/en--articles--3266425-brazil-number-porting.md +++ b/support-docs/en--articles--3266425-brazil-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266425-brazil-number-porting +title: "Brazil Number Porting" +description: "Here you will find a detailed list of requirements for Brazil number… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6f6440913c69aaebc6a4b869a423397fda8bee4801234acff5ce1a2bf3a5bc6c --- -Brazil Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Brazil Number Porting -Here you will find a detailed list of requirements for Brazil number portability +Here you will find a detailed list of requirements for Brazil number… See Telnyx guidance and requirements. -Written by Kim Dorson-King -February 10, 2026 -Table of contents -# Local / National / Toll-Free +## Local / National / Toll-Free 1. LOA (CPF / CNPJ required). 2. ID / Passport copy @@ -54,5 +55,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266430-canada-number-porting.md b/support-docs/en--articles--3266430-canada-number-porting.md index 06f04690..9e70f086 100644 --- a/support-docs/en--articles--3266430-canada-number-porting.md +++ b/support-docs/en--articles--3266430-canada-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266430-canada-number-porting +title: "Canada Number Porting" +description: "Here you will find detailed requirements for Canada number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ecf43534d4e3dce74b51c077e1f20c1aee18a297f11a4cc7c2b5574fb7ee70ba --- -Canada Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Canada Number Porting -Here you will find detailed requirements for Canada number portability. +Here you will find detailed requirements for Canada number portability. See Telnyx guidance and requirements. -Written by Paul Cross -November 15, 2023 -Table of contents -# **Local / Mobile / Toll-Free in Canada** +## **Local / Mobile / Toll-Free in Canada** 1. LOA (Local address & Account Number required) 2. Latest Invoice @@ -64,5 +65,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266652-chile-number-porting.md b/support-docs/en--articles--3266652-chile-number-porting.md index f5379fdd..278ce8b1 100644 --- a/support-docs/en--articles--3266652-chile-number-porting.md +++ b/support-docs/en--articles--3266652-chile-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266652-chile-number-porting +title: "Chile Number Porting" +description: "Here you will find detailed requirements for Chile number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e3b80d00ff58011950cdf5f8a6d4df1aab1b762cc34048b3695bb22434387b8d --- -Chile Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Chile Number Porting -Here you will find detailed requirements for Chile number portability. +Here you will find detailed requirements for Chile number portability. See Telnyx guidance and requirements. -Written by Paul Cross -April 2, 2026 -Table of contents -# Local / Toll-Free Numbers in Chile +## Local / Toll-Free Numbers in Chile * E-RUT * LOA or POA @@ -56,5 +57,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266656-croatia-number-porting.md b/support-docs/en--articles--3266656-croatia-number-porting.md index 3e377b59..4c5a8761 100644 --- a/support-docs/en--articles--3266656-croatia-number-porting.md +++ b/support-docs/en--articles--3266656-croatia-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266656-croatia-number-porting +title: "Croatia Number Porting" +description: "Here you will find detailed requirements for Croatia number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a874d7d11eccb4e34f1c0fe679af3c5676724485a96f7a1b8742117513a89954 --- -Croatia Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Croatia Number Porting -Here you will find detailed requirements for Croatia number portability. +Here you will find detailed requirements for Croatia number portability. See Telnyx guidance and requirements. -Written by Paul Cross -November 5, 2025 -Table of contents -# ***Local / National Numbers (Croatia)*** +## ***Local / National Numbers (Croatia)*** 1. LOA 2. ID / Passport copy @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266720-denmark-number-porting.md b/support-docs/en--articles--3266720-denmark-number-porting.md index a5de1b1e..6d72d6b0 100644 --- a/support-docs/en--articles--3266720-denmark-number-porting.md +++ b/support-docs/en--articles--3266720-denmark-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266720-denmark-number-porting +title: "Denmark Number Porting" +description: "Here you will find a detailed list of requirements for Denmark number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0dcce4fb29ca472e3489ff1951219e954608410956935eebe45e1afca6f1b5e8 --- -Denmark Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Denmark Number Porting -Here you will find a detailed list of requirements for Denmark number portability. +Here you will find a detailed list of requirements for Denmark number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local / National and Toll-Free Number types in Denmark** +## **Local / National and Toll-Free Number types in Denmark** 1. LOA (a local address is mandatory, the signature must be a wet signature) 2. Local TAX ID / VAT @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266934-finland-number-porting.md b/support-docs/en--articles--3266934-finland-number-porting.md index 7ea0a80a..3162fb0a 100644 --- a/support-docs/en--articles--3266934-finland-number-porting.md +++ b/support-docs/en--articles--3266934-finland-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266934-finland-number-porting +title: "Finland Number Porting" +description: "Here you will find all of the requirements for Finland number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d906bac2ae47ad45de90405df6105f4994a8947416c1ea04a8e59968e45392ba --- -Finland Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Finland Number Porting -Here you will find all of the requirements for Finland number portability. +Here you will find all of the requirements for Finland number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Finland Local/ National Numbers** +## **Finland Local/ National Numbers** 1. LOA 2. VAT/TAX ID or social security number @@ -50,5 +51,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266956-france-number-porting.md b/support-docs/en--articles--3266956-france-number-porting.md index 5ac68b83..c7fd0b7f 100644 --- a/support-docs/en--articles--3266956-france-number-porting.md +++ b/support-docs/en--articles--3266956-france-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266956-france-number-porting +title: "France Number Porting" +description: "Here you will find detailed requirements for France number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bd375f2bf0a88b526eca1bdc985ddfc4c218ae50c7e16c1b61ada40421baf5b0 --- -France Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # France Number Porting -Here you will find detailed requirements for France number portability. +Here you will find detailed requirements for France number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local / National Numbers / Toll-Free** +## **Local / National Numbers / Toll-Free** 1. LOA (National address mandatory) 2. SIRET code (for business accounts only, must be 14 digits long) @@ -38,7 +39,7 @@ Download LOA **[here](https://assets.ctfassets.net/taysl255dolk/4pv4cqjnsUfEGbye ## **Port types** -There are **4 types of ports** possible in France (isolated, full, partial, and complex port). **All these port types take at least 8 business days to port.** +There are **4 types of ports** possible in France (isolated, full, partial, and complex port). **All these port types take at least 8 business days to port.** ​ **1. ISOLATED** > You would select this option if you are porting only **one** number. @@ -53,15 +54,15 @@ There are **4 types of ports** possible in France (isolated, full, partial, and **There are only 2 available time slots:** -1. **Morning trigger (10 AM trigger)** - This means the request will port from 10 AM to 1 PM. +1. **Morning trigger (10 AM trigger)** + This means the request will port from 10 AM to 1 PM. ​ -2. **Afternoon trigger (2 PM trigger)** +2. **Afternoon trigger (2 PM trigger)** This means the request will port from 2 PM to 5 PM. ## **Information on file** -It is crucial to verify the information **before** Telnyx submits a port request, as Telnyx needs to wait until the losing carrier rejects the initial port request before Telnyx is able to create a new port. This can take up to 3 business days and therefore delay the process. +It is crucial to verify the information **before** Telnyx submits a port request, as Telnyx needs to wait until the losing carrier rejects the initial port request before Telnyx is able to create a new port. This can take up to 3 business days and therefore delay the process. ​***E.g*** *The customer confused the business address, but the port request has already been sent, we will have to wait for the Losing Communications Provider to reject the request before we can submit another port request for the same number with a different address otherwise this port request will be rejected for pending port request.* ## **Most common rejections for France Number Porting** @@ -84,5 +85,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266960-germany-number-porting.md b/support-docs/en--articles--3266960-germany-number-porting.md index 85d6573c..33109322 100644 --- a/support-docs/en--articles--3266960-germany-number-porting.md +++ b/support-docs/en--articles--3266960-germany-number-porting.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/3266960-germany-number-porting +title: "Germany Number Porting" +description: "Here you will find a detailed list of requirements for Germany number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 70268072127acd5897ccf0c242036ccef92ad73672f3b63b41749946fc288a20 --- -Germany Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Germany Number Porting -Here you will find a detailed list of requirements for Germany number portability. +Here you will find a detailed list of requirements for Germany number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents Number portability in Germany follows strict rules and procedures that **must be followed**. @@ -47,7 +48,7 @@ This number is 11 digits long (excluding leading 0/country code). The actual num --- -# Requirements +## Requirements ## **Local / National Numbers in Germany** @@ -106,5 +107,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266975-greece-number-porting.md b/support-docs/en--articles--3266975-greece-number-porting.md index 1d495af3..f3cb8a8f 100644 --- a/support-docs/en--articles--3266975-greece-number-porting.md +++ b/support-docs/en--articles--3266975-greece-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266975-greece-number-porting +title: "Greece Number Porting" +description: "Here you will find detailed requirements for Greece number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 10a0f668cb89b1333cdb82a29e2356166adc20daaa2a8ef72ec6e0a1c7480d74 --- -Greece Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Greece Number Porting -Here you will find detailed requirements for Greece number portability. +Here you will find detailed requirements for Greece number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For local number Types in Greece** +## **For local number Types in Greece** 1. LOA 2. Greek TAX / VAT ID or company registration number required @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266983-ireland-number-porting.md b/support-docs/en--articles--3266983-ireland-number-porting.md index d325c74e..6cd267c4 100644 --- a/support-docs/en--articles--3266983-ireland-number-porting.md +++ b/support-docs/en--articles--3266983-ireland-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266983-ireland-number-porting +title: "Ireland Number Porting" +description: "Here you will find all of the requirements for Ireland number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2ba44d450cf3a4d748b1a957d6f65e1c094870f71f86a64c0f40a5cbdaff24a8 --- -Ireland Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ireland Number Porting -Here you will find all of the requirements for Ireland number portability. +Here you will find all of the requirements for Ireland number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local / National / Toll-free (Ireland)** +## **Local / National / Toll-free (Ireland)** 1. LOA 2. UAN / Account Number required @@ -26,8 +27,8 @@ Table of contents Download LOA **[here](https://www.dropbox.com/s/9f8nesm8873og7d/IRELANDGEOPORTINGFORM-edit.pdf?dl=0)** -A **UAN** is eight digits in length and can be found on the end-user's invoice. If it is not mentioned on the invoice, the end-user must contact their current provider and request it. -​ +A **UAN** is eight digits in length and can be found on the end-user's invoice. If it is not mentioned on the invoice, the end-user must contact their current provider and request it. +​ Customers porting away from EIR or OEIR [Open Eir] must ensure with the current provider prior to the port that numbers don't have special services. As these services may be cancelled as a result of the port to Telnyx. ## Ireland Porting Hours @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3266993-israel-number-porting.md b/support-docs/en--articles--3266993-israel-number-porting.md index 68441e4a..89b3c900 100644 --- a/support-docs/en--articles--3266993-israel-number-porting.md +++ b/support-docs/en--articles--3266993-israel-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3266993-israel-number-porting +title: "Israel Number Porting" +description: "Here you will find all of the requirements for Israel number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1138a174f12bc6efb783cbf70487baae075b3d59b1b1f54bb137ed6fd21c7648 --- -Israel Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Israel Number Porting -Here you will find all of the requirements for Israel number portability. +Here you will find all of the requirements for Israel number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -December 5, 2025 -Table of contents -# **Local/National/Mobile Numbers in Israel** +## **Local/National/Mobile Numbers in Israel** 1. LOA 2. VAT / TAX ID @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267012-italy-number-porting.md b/support-docs/en--articles--3267012-italy-number-porting.md index 805a2c02..a5d37581 100644 --- a/support-docs/en--articles--3267012-italy-number-porting.md +++ b/support-docs/en--articles--3267012-italy-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267012-italy-number-porting +title: "Italy Number Porting" +description: "Here you will find a detailed list of requirements for Italy number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c8aafcdc42a25b451ec20f6c0356dd92e1d6a9a6b6f8e457493dc3c97682fad4 --- -Italy Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Italy Number Porting -Here you will find a detailed list of requirements for Italy number portability. +Here you will find a detailed list of requirements for Italy number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local / National Numbers in Italy** +## **Local / National Numbers in Italy** 1. LOA (Local address required) 2. Local TAX / VAT ID or company registration number @@ -49,7 +50,7 @@ Once the losing carrier has given confirmation for porting, the porting request Outage during porting may occur. -​ +​ ​ --- @@ -61,5 +62,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267101-mexico-number-porting.md b/support-docs/en--articles--3267101-mexico-number-porting.md index 136a755e..fcbabdd5 100644 --- a/support-docs/en--articles--3267101-mexico-number-porting.md +++ b/support-docs/en--articles--3267101-mexico-number-porting.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/3267101-mexico-number-porting +title: "Mexico Number Porting" +description: "Here you will find a detailed list of requirements for Mexico number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f88922d6bd59b58df7f4d27f933e84a87d0621b07968ece7c6ed37e378c2e86c --- -Mexico Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mexico Number Porting -Here you will find a detailed list of requirements for Mexico number portability. +Here you will find a detailed list of requirements for Mexico number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -February 10, 2026 -Table of contents -# Requirements +## Requirements -# Local / National Numbers in Mexico +## Local / National Numbers in Mexico 1. LOA (NIP (for individual person)) signed by the Authorized Person with a signature matching as closely as possible the one on the ID. 2. Copy of the National ID / Passport of the Authorized Person. @@ -45,7 +46,7 @@ Table of contents Download LOA ([Spanish](https://www.dropbox.com/sh/8f6a7w785g89au6/AABhEVcAvcSAZPfgHk94sUZja/Mexico?dl=0&preview=Telnyx_Mexican_PortabilityForm_Spanish-edit.pdf&subfolder_nav_tracking=1) / [English](https://www.dropbox.com/sh/8f6a7w785g89au6/AABhEVcAvcSAZPfgHk94sUZja/Mexico?dl=0&preview=Telnyx_portabilityForm-edit.pdf&subfolder_nav_tracking=1)) -# Porting Hours and Earliest FOC date +## Porting Hours and Earliest FOC date ## For local/national/toll-free @@ -80,5 +81,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267124-netherlands-number-porting.md b/support-docs/en--articles--3267124-netherlands-number-porting.md index 5a945f8a..dc0d9467 100644 --- a/support-docs/en--articles--3267124-netherlands-number-porting.md +++ b/support-docs/en--articles--3267124-netherlands-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267124-netherlands-number-porting +title: "Netherlands Number Porting" +description: "Here you will find a detailed list of requirements for Netherlands number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e85c9d365dee5335030e67a1b8fa0eb4852a68c7e616d88e1f85e6b4c804280a --- -Netherlands Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Netherlands Number Porting -Here you will find a detailed list of requirements for Netherlands number portability. +Here you will find a detailed list of requirements for Netherlands number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local Numbers, smart mobile** (+31 97) numbers **in the Netherlands** +## **Local Numbers, smart mobile** (+31 97) numbers **in the Netherlands** 1. LOA (User’s local address from the same city as the number to be ported) 2. Latest Invoice @@ -59,5 +60,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267206-new-zealand-number-porting.md b/support-docs/en--articles--3267206-new-zealand-number-porting.md index 141e29e7..0d372d8d 100644 --- a/support-docs/en--articles--3267206-new-zealand-number-porting.md +++ b/support-docs/en--articles--3267206-new-zealand-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267206-new-zealand-number-porting +title: "New Zealand Number Porting" +description: "Here you will find all of the requirements for New Zealand number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8c73f92714578141a5d9f51e4db1a21377ac92db3cbd2d271a2b3eaf3480770e --- -New Zealand Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # New Zealand Number Porting -Here you will find all of the requirements for New Zealand number portability. +Here you will find all of the requirements for New Zealand number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -February 10, 2026 -Table of contents -# New Zealand Number Porting +## New Zealand Number Porting Port your New Zealand phone numbers to Telnyx. This guide covers requirements, timelines, and the porting process for local and national numbers in New Zealand. @@ -122,5 +123,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267250-panama-number-porting.md b/support-docs/en--articles--3267250-panama-number-porting.md index 1bc6879d..e3270f87 100644 --- a/support-docs/en--articles--3267250-panama-number-porting.md +++ b/support-docs/en--articles--3267250-panama-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267250-panama-number-porting +title: "Panama Number Porting" +description: "Here you will find a detailed list of requirements for Panama number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: eafb267dda7ababe609f8ff1c4adf49ed0311db908ea275b559ebad878a1b987 --- -Panama Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Panama Number Porting -Here you will find a detailed list of requirements for Panama number portability. +Here you will find a detailed list of requirements for Panama number portability. See Telnyx guidance and requirements. -Written by Paul Cross -February 10, 2026 -Table of contents -# Local / Toll-Free Number type +## Local / Toll-Free Number type 1. LOA 2. ID / Passport copy @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267436-peru-number-porting.md b/support-docs/en--articles--3267436-peru-number-porting.md index 12a99623..32715aaa 100644 --- a/support-docs/en--articles--3267436-peru-number-porting.md +++ b/support-docs/en--articles--3267436-peru-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267436-peru-number-porting +title: "Peru Number Porting" +description: "Here you will find a list of the requirements for Peru number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 91fb2e1f563fd4845fb2c41c738a796c12650a7028991fe58b5ed16cfc0cadc3 --- -Peru Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Peru Number Porting -Here you will find a list of the requirements for Peru number portability. +Here you will find a list of the requirements for Peru number portability. See Telnyx guidance and requirements. -Written by Paul Cross -February 10, 2026 -Table of contents -# Local / National Numbers +## Local / National Numbers 1. LOA 2. Attorney's authorization for the representative (if the number belongs to a company) @@ -52,5 +53,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267535-puerto-rico-number-porting.md b/support-docs/en--articles--3267535-puerto-rico-number-porting.md index 935ce9c5..46f4653b 100644 --- a/support-docs/en--articles--3267535-puerto-rico-number-porting.md +++ b/support-docs/en--articles--3267535-puerto-rico-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267535-puerto-rico-number-porting +title: "Puerto Rico Number Porting" +description: "Here you will find all of the requirements for Puerto Rico number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 504b420951be9667264b6a6e9478b6740c99b6d4e39a2cd20343b80aba7a8f31 --- -Puerto Rico Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Puerto Rico Number Porting -Here you will find all of the requirements for Puerto Rico number portability. +Here you will find all of the requirements for Puerto Rico number portability. See Telnyx guidance and requirements. -Written by Paul Cross -November 15, 2023 -Table of contents -# Local / Mobile Numbers +## Local / Mobile Numbers 1. LOA 2. Latest Invoice @@ -64,5 +65,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267566-cyprus-number-porting.md b/support-docs/en--articles--3267566-cyprus-number-porting.md index b106f00c..b22c4f95 100644 --- a/support-docs/en--articles--3267566-cyprus-number-porting.md +++ b/support-docs/en--articles--3267566-cyprus-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267566-cyprus-number-porting +title: "Cyprus Number Porting" +description: "List of requirements for Cyprus number portability: Ensure your numbers are portable with this info. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 825501aa920f46d2378d4b74fc24632fedc4d0c3f10356e9a8acb5cc0696b4e3 --- -Cyprus Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cyprus Number Porting -List of requirements for Cyprus number portability: Ensure your numbers are portable with this info. +List of requirements for Cyprus number portability: Ensure your numbers are portable with this info. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Cyprus Number Porting** +## **Cyprus Number Porting** **Local Number types** @@ -51,5 +52,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267595-spain-number-porting.md b/support-docs/en--articles--3267595-spain-number-porting.md index 3cb77e8a..818b1ff3 100644 --- a/support-docs/en--articles--3267595-spain-number-porting.md +++ b/support-docs/en--articles--3267595-spain-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267595-spain-number-porting +title: "Spain Number Porting" +description: "Here you will find a detailed list of requirements for Spain number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: cf15ed978230b546f8473ae24a710037a5024654701ea3d2c4eb4284eeb9011a --- -Spain Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Spain Number Porting -Here you will find a detailed list of requirements for Spain number portability. +Here you will find a detailed list of requirements for Spain number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local, National and Toll-free numbers** +## **Local, National and Toll-free numbers** 1. LOA 2. CIF/NIF @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267626-switzerland-number-porting.md b/support-docs/en--articles--3267626-switzerland-number-porting.md index 2db99a96..731a893b 100644 --- a/support-docs/en--articles--3267626-switzerland-number-porting.md +++ b/support-docs/en--articles--3267626-switzerland-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267626-switzerland-number-porting +title: "Switzerland Number Porting" +description: "Here you will find the requirements for Switzerland number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9ae4a592115be6281d3f0aaa81653d2f6d9907525b89fbd65268fd2f46440699 --- -Switzerland Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Switzerland Number Porting -Here you will find the requirements for Switzerland number portability. +Here you will find the requirements for Switzerland number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# Porting Local / National Numbers in Switzerland +## Porting Local / National Numbers in Switzerland 1. LOA (porting wish date must be mentioned, the signature must be a wet signature) - if you are porting numbers under a business, the Authorized person must have full authority to act on behalf of that business. 2. Latest Invoice @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267693-united-kingdom-number-porting.md b/support-docs/en--articles--3267693-united-kingdom-number-porting.md index 231b3df7..446cd465 100644 --- a/support-docs/en--articles--3267693-united-kingdom-number-porting.md +++ b/support-docs/en--articles--3267693-united-kingdom-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267693-united-kingdom-number-porting +title: "United Kingdom Number Porting" +description: "Here you will find all of the requirements for United Kingdom number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 00c548b19b2ba3e1289e3e74cb5c0988e34ada4953800bbc8f99acde9cdce3b0 --- -United Kingdom Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # United Kingdom Number Porting -Here you will find all of the requirements for United Kingdom number portability. +Here you will find all of the requirements for United Kingdom number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -October 9, 2025 -Table of contents -# **Local Number** +## **Local Number** 1. UK template LOA (underlying carrier’s name and/or Cupid code must be mentioned, Line type {single or multi}, a Local address along with a valid postcode is required) 2. Latest Invoice with the current carrier @@ -59,11 +60,11 @@ When you wish to port UK numbers, there are different factors that you must cons + Are the numbers **Geographic** (linked to a specific area in the UK, requiring a local address), or **Non-Geographic** (not tied to a specific area, requiring a national address)? 2. **Line Type** - + Are these numbers part of a **Single Line** (a line terminating on a single socket, with no associated numbers), or a **Multi-Line** (a line terminating on equipment such as a PBX, which may include associated numbers)? + + Are these numbers part of a **Single Line** (a line terminating on a single socket, with no associated numbers), or a **Multi-Line** (a line terminating on equipment such as a PBX, which may include associated numbers)? ​ * **Partial Porting** : Whether partial porting is possible in the UK depends on your current service provider, as this varies from case to case. - Please note that most UK carriers do not allow number ranges to be split. This means the entire range of numbers (typically, this corresponds to a range where the first number ends in 0 and the last number ends in 9.) usually needs to be ported together, along with any associated DIDs. In most cases, a Main Billing Number (also known as a BTN) cannot be ported while leaving associated numbers active with the current provider. These associated numbers must either be included in the porting request or ceased with the current provider. + Please note that most UK carriers do not allow number ranges to be split. This means the entire range of numbers (typically, this corresponds to a range where the first number ends in 0 and the last number ends in 9.) usually needs to be ported together, along with any associated DIDs. In most cases, a Main Billing Number (also known as a BTN) cannot be ported while leaving associated numbers active with the current provider. These associated numbers must either be included in the porting request or ceased with the current provider. ​ The best way to find out if you can partially port your number range is to check directly with your current provider before submitting a request to Telnyx. @@ -132,5 +133,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3267816-united-states-number-porting.md b/support-docs/en--articles--3267816-united-states-number-porting.md index da4081cd..817f4ed1 100644 --- a/support-docs/en--articles--3267816-united-states-number-porting.md +++ b/support-docs/en--articles--3267816-united-states-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3267816-united-states-number-porting +title: "United States Number Porting" +description: "Here you will find a detailed list of requirements for United States number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: aecebd9dc3e233a36036aff60e75d9a30be1438113eafb31fde19e691b505344 --- -United States Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # United States Number Porting -Here you will find a detailed list of requirements for United States number portability. +Here you will find a detailed list of requirements for United States number portability. See Telnyx guidance and requirements. -Written by Paul Cross -February 27, 2024 -Table of contents -# **Local Numbers in the US** +## **Local Numbers in the US** 1. LOA (BTN, Account number & Local address required) 2. Latest Invoice @@ -56,7 +57,7 @@ Explore the essential [requirements for successful number porting](https://suppo ### **Best Practices for Porting Support in** US -Examine best practices for effectively [contacting Telnyx's porting support](https://support.telnyx.com/en/articles/5820338-best-practices-for-contacting-porting) to facilitate clear communication and swift issue resolution in US. +Examine best practices for effectively [contacting Telnyx's porting support](https://support.telnyx.com/en/articles/5820338-best-practices-for-contacting-porting) to facilitate clear communication and swift issue resolution in US. ​ --- @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3269600-how-to-set-up-a-telnyx-sim-card.md b/support-docs/en--articles--3269600-how-to-set-up-a-telnyx-sim-card.md index 2964a6c4..aabe4f7b 100644 --- a/support-docs/en--articles--3269600-how-to-set-up-a-telnyx-sim-card.md +++ b/support-docs/en--articles--3269600-how-to-set-up-a-telnyx-sim-card.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3269600-how-to-set-up-a-telnyx-sim-card +title: "How to set up a Telnyx SIM Card" +description: "A quickstart guide that includes step by step instructions on how to set up the Telnyx SIM. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 62247278493cb6e9f230e00acdd6b26e498f8b484e70c1d9980b33613f36e78c --- -How to set up a Telnyx SIM Card | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to set up a Telnyx SIM Card -A quickstart guide that includes step by step instructions on how to set up the Telnyx SIM. +A quickstart guide that includes step by step instructions on how to set up the Telnyx SIM. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 5, 2025 -Table of contents -# Step by Step to Setting up a Telnyx SIM +## Step by Step to Setting up a Telnyx SIM You can order your Telnyx SIM [here](https://telnyx.com/sign-up). Once you have ordered your SIM card, please allow 3-5 business days for delivery. @@ -30,12 +31,12 @@ Once you have received your SIM card, follow these simple steps below to registe ![](_images/2925ea81673491ab.png) -2. Type in the 10-digit registration code located on your SIM card. -3. Click Register SIM. -4. Now let's set up your device. Insert the SIM card into your device and configure the APN to the following: -            Name: Telnyx -            APN: data00.telnyx -            Leave all other fields unmodified even if it's blank and save this new APN. +2. Type in the 10-digit registration code located on your SIM card. +3. Click Register SIM. +4. Now let's set up your device. Insert the SIM card into your device and configure the APN to the following: +            Name: Telnyx +            APN: data00.telnyx +            Leave all other fields unmodified even if it's blank and save this new APN. 5. Finally, enable data roaming on your device and you are good to go! ​**Some devices may require you to reboot in order for the changes to take effect.** @@ -49,5 +50,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3269973-adding-the-telnyx-sim-apn-to-your-device.md b/support-docs/en--articles--3269973-adding-the-telnyx-sim-apn-to-your-device.md index d404f95a..ab524c80 100644 --- a/support-docs/en--articles--3269973-adding-the-telnyx-sim-apn-to-your-device.md +++ b/support-docs/en--articles--3269973-adding-the-telnyx-sim-apn-to-your-device.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3269973-adding-the-telnyx-sim-apn-to-your-device +title: "Adding the Telnyx SIM APN to your device" +description: "In order to use the Telnyx SIM, you’ll need to add an APN to your device. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 38f101921c67f11184c3c8c1abadb115b7c40348727d8d405a1a858dd3c098ff --- -Adding the Telnyx SIM APN to your device | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Adding the Telnyx SIM APN to your device -In order to use the Telnyx SIM, you’ll need to add an APN to your device. +In order to use the Telnyx SIM, you’ll need to add an APN to your device. See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 18, 2023 -Table of contents -# **Telnyx SIM APN** +## **Telnyx SIM APN** In order to use the Telnyx SIM, you’ll need to add an APN to your device. Check instructions for your specific device to find the correct place to add a new APN. @@ -26,7 +27,7 @@ In order to use the Telnyx SIM, you’ll need to add an APN to your device. Chec You’ll only need to set two fields to get up and running: -Name: `Telnyx` +Name: `Telnyx` APN: `data00.telnyx` Leave all other fields unmodified (even if they are blank). Save your new APN and make sure it’s selected as the active one. @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3270106-international-iot-sim-coverage.md b/support-docs/en--articles--3270106-international-iot-sim-coverage.md index 9dbe2ed5..9e4fe006 100644 --- a/support-docs/en--articles--3270106-international-iot-sim-coverage.md +++ b/support-docs/en--articles--3270106-international-iot-sim-coverage.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3270106-international-iot-sim-coverage +title: "International IoT SIM Coverage" +description: "Explore the world with Telnyx IoT. See Telnyx guidance and requirements Learn more about International IoT SIM Coverage with Telnyx." scraped: 2026-07-08 content_hash: d2ed691d03bb95ea05cba90511d6f85b1e6e4d40338926d415235e08358d173a --- -International IoT SIM Coverage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # International IoT SIM Coverage -Explore the world with Telnyx IoT. Our SIM card ensures reliable connectivity in over 180 countries on 650+ networks worldwide. +Explore the world with Telnyx IoT. See Telnyx guidance and requirements Learn more about International IoT SIM Coverage with Telnyx. -Written by Telnyx Engineering -January 11, 2024 -Table of contents -# **International IoT SIM Coverage** +## **International IoT SIM Coverage** The [Telnyx IoT SIM card](https://telnyx.com/products/iot-sim-card) has access to hundreds of networks worldwide in over 180 countries. Partnering mobile networks can be viewed on the [Telnyx Global Coverage](https://telnyx.com/iot-global-coverage) page. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3270136-telnyx-global-sims-faqs.md b/support-docs/en--articles--3270136-telnyx-global-sims-faqs.md index a7a9e97f..caa1ddeb 100644 --- a/support-docs/en--articles--3270136-telnyx-global-sims-faqs.md +++ b/support-docs/en--articles--3270136-telnyx-global-sims-faqs.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3270136-telnyx-global-sims-faqs +title: "Telnyx Global SIMs FAQs" +description: "Find answers to some common questions about the Telnyx Wireless product. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 15d716af09b9eb4ba904401ea1fa7d27633cc183f27794f8e47e0a21788c9580 --- -Telnyx Global SIMs FAQs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Global SIMs FAQs -Find answers to some common questions about the Telnyx Wireless product. +Find answers to some common questions about the Telnyx Wireless product. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 5, 2025 -Table of contents -# Common Questions about IoT SIM and eSIM +## Common Questions about IoT SIM and eSIM ## **Do the SIM cards support voice?** @@ -48,7 +49,7 @@ Purchase a SIM card or beta test one for free by ordering at [portal.telnyx.com] Subsequent SIM cards are available for purchase from $1 per SIM (triple-cut plastic SIMs and embedded MFF2 SIM chips) and $0.70 per over-the-air eSIM. -There is a monthly recurring charge of $2 per activated SIM and $0.20 per inactive SIM. +There is a monthly recurring charge of $2 per activated SIM and $0.20 per inactive SIM. ​ Cost per MB of data starts at $0.0125. @@ -94,5 +95,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3275772-sweden-number-porting.md b/support-docs/en--articles--3275772-sweden-number-porting.md index b295324e..19a65a05 100644 --- a/support-docs/en--articles--3275772-sweden-number-porting.md +++ b/support-docs/en--articles--3275772-sweden-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3275772-sweden-number-porting +title: "Sweden Number Porting" +description: "Here you will find detailed requirements for Sweden number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2081ad7083c6d94cbdca622fa6c4d39f0143a3d7d47c145d447ecec7262437a5 --- -Sweden Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sweden Number Porting -Here you will find detailed requirements for Sweden number portability. +Here you will find detailed requirements for Sweden number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local, National and Toll-free numbers in Sweden** +## **Local, National and Toll-free numbers in Sweden** 1. LOA (a local address is mandatory, the signature on the LOA must be a wet signature) 2. Local TAX ID / VAT (must be 12 characters long) @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3284033-elastix-5-fqdn-trunk-setup.md b/support-docs/en--articles--3284033-elastix-5-fqdn-trunk-setup.md index d0511946..168cbcf7 100644 --- a/support-docs/en--articles--3284033-elastix-5-fqdn-trunk-setup.md +++ b/support-docs/en--articles--3284033-elastix-5-fqdn-trunk-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3284033-elastix-5-fqdn-trunk-setup +title: "Elastix 5: FQDN Trunk Setup" +description: "Here we will explain how you can configure an Elastix 5 PBX IP FQDN trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5f005b2c76784dddaa5ff5d0cbfe7b96ea7e407396db7f124b0577b3e4b290b7 --- -Elastix 5: FQDN Trunk Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Elastix 5: FQDN Trunk Setup -Here we will explain how you can configure an Elastix 5 PBX IP FQDN trunk with Telnyx. +Here we will explain how you can configure an Elastix 5 PBX IP FQDN trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -December 13, 2023 -Table of contents [Jump to Instructions](#h_e6b8065902) @@ -32,7 +33,7 @@ Additional documentation: --- -# Instructions for Configuring Elastix +## Instructions for Configuring Elastix In this activity you will: @@ -220,8 +221,8 @@ In this section, we'll create outbound rules to manage your outgoing calls. 3. **Calls to numbers with a length of:** Leave empty !["Apply this rule to these calls" section. ](_images/ecdf9290b2733687.png) -5. In the **Make outbound calls on** section, we will be configuring routes for your calls. We can configure up to 3. The first will be your primary call route and the second and third will be used as backup.For each route, digits can be stripped or added. Strip Digits 0 on Route 1 and Strip Digits 1 digit for remaining 2 routes. - ​ +5. In the **Make outbound calls on** section, we will be configuring routes for your calls. We can configure up to 3. The first will be your primary call route and the second and third will be used as backup.For each route, digits can be stripped or added. Strip Digits 0 on Route 1 and Strip Digits 1 digit for remaining 2 routes. + ​ This is also one of the many ways an **outbound caller ID** can be applied within 3CX. If you choose to apply an outbound caller ID on your Outbound Route, it will be applied to all calls that proceed through this route. !["Make outbound calls" section. ](_images/4bdab2a0eca89da6.png) @@ -259,5 +260,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3284164-elastix-5-credentials-trunk.md b/support-docs/en--articles--3284164-elastix-5-credentials-trunk.md index f9316945..9099c28c 100644 --- a/support-docs/en--articles--3284164-elastix-5-credentials-trunk.md +++ b/support-docs/en--articles--3284164-elastix-5-credentials-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3284164-elastix-5-credentials-trunk +title: "Elastix 5: Credentials Trunk" +description: "In this article we will explain how to configure an Elastix 5 Credentials Trunk. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b9339e728d296b639aadc261fc48ddac8dd84175e78fb3c2776a028f8315f14c --- -Elastix 5: Credentials Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Elastix 5: Credentials Trunk -In this article we will explain how to configure an Elastix 5 Credentials Trunk. +In this article we will explain how to configure an Elastix 5 Credentials Trunk. See Telnyx guidance and requirements. C -Written by Customer Success -October 23, 2023 -Table of contents [Jump to Instructions](#h_ddd07169a1) @@ -32,7 +33,7 @@ Additional documentation: --- -# Instructions for Configuring Elastix +## Instructions for Configuring Elastix In this activity you will: @@ -255,5 +256,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3284588-port-request-statuses.md b/support-docs/en--articles--3284588-port-request-statuses.md index ce516478..1a1e9d62 100644 --- a/support-docs/en--articles--3284588-port-request-statuses.md +++ b/support-docs/en--articles--3284588-port-request-statuses.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/3284588-port-request-statuses +title: "Port Request Statuses" +description: "Here you will find explanations of different Port Request statuses via API. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b334b6b275900e7b374df31481407b799a9ac60ba6a1992283b6bf35de66c042 --- -Port Request Statuses | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port Request Statuses -Here you will find explanations of different Port Request statuses via API. +Here you will find explanations of different Port Request statuses via API. See Telnyx guidance and requirements. -Written by Paul Cross -June 6, 2024 -Table of contents Our developer docs provide full information to Porting phone numbers via API with Telnyx. You can find all of the information needed for porting via API in our Developer docs [here](https://developers.telnyx.com/docs/numbers/porting). -# **Different porting statuses and what they mean:** +## **Different porting statuses and what they mean:** ## **"draft"** @@ -38,7 +39,7 @@ This is the status of a port request once it has been successfully submitted to ## **"exception"** -This is the status of a port request once the port request has been deemed invalid by the losing provider. When a port request is "exception" this means that the losing provider has responded with a rejection. Generally, this means that something that was submitted to Telnyx within the port request differs from the information that is on record with the losing carrier. +This is the status of a port request once the port request has been deemed invalid by the losing provider. When a port request is "exception" this means that the losing provider has responded with a rejection. Generally, this means that something that was submitted to Telnyx within the port request differs from the information that is on record with the losing carrier. For a full list of rejection reason, please see [Porting Error Messages](https://support.telnyx.com/en/articles/1618776-porting-error-messages) ## **"foc-date-confirmed"** @@ -72,5 +73,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3284736-freepbx-v14-ip-trunk-chansip.md b/support-docs/en--articles--3284736-freepbx-v14-ip-trunk-chansip.md index db5d3a5d..eeedbda7 100644 --- a/support-docs/en--articles--3284736-freepbx-v14-ip-trunk-chansip.md +++ b/support-docs/en--articles--3284736-freepbx-v14-ip-trunk-chansip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3284736-freepbx-v14-ip-trunk-chansip +title: "FreePBX V14: IP Trunk - ChanSIP" +description: "Learn how to configure a FreePBX V14 IP trunk with Telnyx. See Telnyx guidance and requirements Learn more about FreePBX V14: IP Trunk - ChanSIP with Telnyx." scraped: 2026-07-08 content_hash: 4f8294caecf758e0170e25a79582300a3dcd43e73cab6272857f1e4c1378eff8 --- -FreePBX V14: IP Trunk - ChanSIP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreePBX V14: IP Trunk - ChanSIP -Learn how to configure a FreePBX V14 IP trunk with Telnyx. Get started now. +Learn how to configure a FreePBX V14 IP trunk with Telnyx. See Telnyx guidance and requirements Learn more about FreePBX V14: IP Trunk - ChanSIP with Telnyx. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_e1fc150ffb) @@ -35,7 +36,7 @@ Additional documentation and resoruces: --- -# Instructions for Configuring a FreePBX V15 IP Trunk +## Instructions for Configuring a FreePBX V15 IP Trunk In this activity you will: @@ -75,30 +76,30 @@ In this section, you'll go through the steps you need to follow to install FreeP ![Installation Virtual Machine with preferred video options. ](_images/09a3d6984c70cffa.png) 3. ### **The installer will now start.** - + 4. ### **The installer will start but you will see it shows the root password is not set. You will need to click on the root password box to set your root password. The installation process can not complete until this is done.** - + 5. ### **Type in your root password and confirm it a second time and click on the Done option in the top left screen.** ![Root password credentials confirmation page. ](_images/3eccab3bc7c6c046.png) 6. ### **At this time the FreePBX package itself can take 15 or more minutes to install and does requires access to the internet so depending on your internet speeds it can take awhile to install so be patient.** - + 7. ### **Once the install has 100% completed it will give you a reboot option as shown below. Click on reboot your your system is now installed.** - + 8. ### **Once the process is complete, you'll reach the Linux console/command prompt login. You can log in here using the username "root" without quotes, and the Root password you selected earlier.** - + 9. ### **After you log in, you should see the IP address of your PBX as shown below. Take note of this IP address as you will need it in the next step.** - + 10. ### **Enter the IP address of the new PBX into your web browser. The first time you do so, you'll be asked to create the "admin username" and the "admin password". That username and password will be used in the future to access the FreePBX configuration screen.** #### Note: These passwords do not change the Root password! They are only used for access to the FreePBX web interface. - + 11. ### **Once submitted you can log in to the admin panel with the username and password set up on the step above.** [Back to Top](#h_e1fc150ffb) @@ -144,10 +145,10 @@ At this point you can now work on confirming network settings and configuring yo In this section, you'll configure all your PJSIP extensions. -1. Make your way to **Applications -> Extensions -> Add Extension -> Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. - ​ - ​***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* - ​ +1. Make your way to **Applications -> Extensions -> Add Extension -> Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. + ​ + ​***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* + ​ ​***Note*** *that this device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* ![FreePBX SIP extension configuration. ](_images/02fd06b118aa7ac1.png) @@ -164,7 +165,7 @@ For testing purposes, you can now use your SIP client to register with FreePBX u ![configuration. ](_images/55bc20917d2a241a.png) - ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* + ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* ​ 3. Proceed to the **Dialed Number Manipulation Rules** tab. Depending on your use case, we've provided a simple dial pattern US numbers below. @@ -255,5 +256,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3284752-freepbx-v14-credentials-chansip.md b/support-docs/en--articles--3284752-freepbx-v14-credentials-chansip.md index 3f07af41..0ae2b11c 100644 --- a/support-docs/en--articles--3284752-freepbx-v14-credentials-chansip.md +++ b/support-docs/en--articles--3284752-freepbx-v14-credentials-chansip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3284752-freepbx-v14-credentials-chansip +title: "FreePBX V14: Credentials - ChanSIP" +description: "In this article we will explain how to configure a FreePBX V14 Credentials trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 69318b09685c16c883cb2d7107ec5741a41f4b8e17484005b7095ee47e561f7f --- -FreePBX V14: Credentials - ChanSIP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreePBX V14: Credentials - ChanSIP -In this article we will explain how to configure a FreePBX V14 Credentials trunk with Telnyx. +In this article we will explain how to configure a FreePBX V14 Credentials trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_215e214647) @@ -35,7 +36,7 @@ Additional documentation and resoruces: --- -# Instructions for Configuring a FreePBX V15 IP Trunk +## Instructions for Configuring a FreePBX V15 IP Trunk In this activity you will: @@ -75,28 +76,28 @@ In this section, you'll go through the steps you need to follow to install FreeP ![Preferred video prompt. ](_images/09a3d6984c70cffa.png) 3. ### **The installer will now start.** - + 4. ### **The installer will start but you will see it shows the root password is not set. You will need to click on the root password box to set your root password. The installation process can not complete until this is done.** - + 5. ### **Type in your root password and confirm it a second time and click on the Done option in the top left screen.** ![Root password configuration. ](_images/3eccab3bc7c6c046.png) 6. ### **At this time the FreePBX package itself can take 15 or more minutes to install and does requires access to the internet so depending on your internet speeds it can take awhile to install so be patient.** - + 7. ### **Once the install has 100% completed it will give you a reboot option as shown below. Click on reboot your your system is now installed.** - + 8. ### **Once the process is complete, you'll reach the Linux console/command prompt login. You can log in here using the username "root" without quotes, and the Root password you selected earlier.** - + 9. ### **After you log in, you should see the IP address of your PBX as shown below. Take note of this IP address as you will need it in the next step.** - + 10. #### **Enter the IP address of the new PBX into your web browser. The first time you do so, you'll be asked to create the "admin username" and the "admin password". That username and password will be used in the future to access the FreePBX configuration screen.** **Note: These passwords do not change the Root password! They are only used for access to the FreePBX web interface.** - + 11. ### **Once submitted you can log in to the admin panel with the username and password set up on the step above.** [Back to Top](#h_215e214647) @@ -142,10 +143,10 @@ At this point you can now work on confirming network settings and configuring yo In this section, you'll configure all your PJSIP extensions. -1. Make your way to **Applications -> Extensions -> Add Extension -> Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. - ​ - ​***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* - ​ +1. Make your way to **Applications -> Extensions -> Add Extension -> Add New Chan SIP Extension.** The **Outbound CID** is the [number you purchased](https://portal.telnyx.com/#/app/numbers/my-numbers) from your Telnyx Mission Control Portal. The extensions secret may need to be populated under the **Other** tab. + ​ + ​***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* + ​ ​***Note*** *that this device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* ![SIP Extension settings. ](_images/02fd06b118aa7ac1.png) @@ -162,7 +163,7 @@ For testing purposes, you can now use your SIP client to register with FreePBX u ![General tab section. ](_images/55bc20917d2a241a.png) - ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* + ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* ​ 3. Proceed to the **Dialed Number Manipulation Rules** tab. Depending on your use case, we've provided a simple dial pattern US numbers below. @@ -257,5 +258,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3296669-iot-sim-card-pricing.md b/support-docs/en--articles--3296669-iot-sim-card-pricing.md index 9e31c0d4..b850073b 100644 --- a/support-docs/en--articles--3296669-iot-sim-card-pricing.md +++ b/support-docs/en--articles--3296669-iot-sim-card-pricing.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3296669-iot-sim-card-pricing +title: "IoT SIM Card Pricing" +description: "What are the rate plans and associated costs for Telnyx programmable wireless? See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f163316e5b3694506bb6c1c59cf11290083390fd4eaec10d4399f9469966f83b --- -IoT SIM Card Pricing | Telnyx Help Center -[Skip to main content](#main-content) + + + + # IoT SIM Card Pricing -What are the rate plans and associated costs for Telnyx programmable wireless? +What are the rate plans and associated costs for Telnyx programmable wireless? See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# There are 3 components to Telnyx IoT pricing: +## There are 3 components to Telnyx IoT pricing: 1. One-time charge (OTC) 2. Monthly recurring charges (MRC) @@ -66,7 +67,7 @@ Let’s take the example of Acme IoT Solutions, a Wireless Customer of Telnyx in **Between 5GB and 25GB** - This will be charged at the Zone-1:Tier-5 rate of 0.0125 -*So, 20,000MB x $0.0125/MB = $250* +*So, 20,000MB x $0.0125/MB = $250* ​ Total spent for **25GB** usage in **Zone1** -> $7.8 + $15.6 + $29.25+ $45 + $250 = **$347.65** @@ -189,5 +190,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3317613-billing-decimal-values-considered.md b/support-docs/en--articles--3317613-billing-decimal-values-considered.md index 9fc74df4..1a162aec 100644 --- a/support-docs/en--articles--3317613-billing-decimal-values-considered.md +++ b/support-docs/en--articles--3317613-billing-decimal-values-considered.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/3317613-billing-decimal-values-considered +title: "Billing: Decimal Values Considered" +description: "How many decimal values does Telnyx consider when billing? See Telnyx guidance and requirements Learn more about Billing: Decimal Values Considered with Telnyx." scraped: 2026-07-08 content_hash: 89905fc7656ed516daea67c1a5c4882b71c43add938a5044902a7426c902d122 --- -Billing: Decimal Values Considered | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Billing: Decimal Values Considered -How many decimal values does Telnyx consider when billing? Get that info here. +How many decimal values does Telnyx consider when billing? See Telnyx guidance and requirements Learn more about Billing: Decimal Values Considered with Telnyx. -Written by David -September 21, 2023 -Table of contents -# **How many decimal values do we consider for Billing?** +## **How many decimal values do we consider for Billing?** -We consider 4 decimal points for billing. For instance our SMS rate is $0.0025 USD +We consider 4 decimal points for billing. For instance our SMS rate is $0.0025 USD The same goes for our call rates, they are considered up to 4 decimal points. ## Helpful Billing Info -More info on pricing can be found on our [pricing page](https://telnyx.com/pricing). +More info on pricing can be found on our [pricing page](https://telnyx.com/pricing). ​ --- @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3347891-hipaa-baas-and-the-conduit-exception.md b/support-docs/en--articles--3347891-hipaa-baas-and-the-conduit-exception.md index 811d5195..5e2ec231 100644 --- a/support-docs/en--articles--3347891-hipaa-baas-and-the-conduit-exception.md +++ b/support-docs/en--articles--3347891-hipaa-baas-and-the-conduit-exception.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3347891-hipaa-baas-and-the-conduit-exception +title: "HIPAA, BAAs and the Conduit Exception\\*" +description: "In this article we will explain HIPAA, BAAs and the Conduit Exception and what they mean for you. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7b77779e6ccdde008cba5d9dcb6513e860368f4b3044696e68de4b70862c965b --- -HIPAA, BAAs and the Conduit Exception\* | Telnyx Help Center -[Skip to main content](#main-content) + + + + # HIPAA, BAAs and the Conduit Exception\* -In this article we will explain HIPAA, BAAs and the Conduit Exception and what they mean for you. +In this article we will explain HIPAA, BAAs and the Conduit Exception and what they mean for you. See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 29, 2026 -Table of contents -# What is HIPPA and BAA? +## What is HIPPA and BAA? The Health Insurance Portability & Accountability Act (HIPAA) governs the confidentiality and security of personal health information (PHI) within the United States for "covered entities" and their "business associates." HIPAA requires covered entities -  such as healthcare providers, hospital systems and pharmacies -  to implement policies and procedures to ensure the protection of this highly sensitive information. Additionally, the HIPAA rules generally require a covered entity to enter into a Business Associate Agreement (BAA) with certain third-party vendors who access, receive, transmit or store the PHI (aka business associates). @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3362891-uruguay-did-requirements.md b/support-docs/en--articles--3362891-uruguay-did-requirements.md index 0d677e06..fa21cb29 100644 --- a/support-docs/en--articles--3362891-uruguay-did-requirements.md +++ b/support-docs/en--articles--3362891-uruguay-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3362891-uruguay-did-requirements +title: "Uruguay DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Uruguay numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a03d139508df481cec43e02c85b45d8a4873cce617e41aa295c8c0d8aff15a00 --- -Uruguay DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Uruguay DID Requirements -Here you will find a detailed list of requirements to acquire Uruguay numbers. +Here you will find a detailed list of requirements to acquire Uruguay numbers. See Telnyx guidance and requirements. -Written by NumberOps -June 20, 2024 -Table of contents -# DID Number Requirements for Uruguay +## DID Number Requirements for Uruguay In order to purchase an Uruguay number you will need to provide the following: @@ -91,5 +92,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3371977-international-roaming-partners.md b/support-docs/en--articles--3371977-international-roaming-partners.md index 276dd2fc..39f67250 100644 --- a/support-docs/en--articles--3371977-international-roaming-partners.md +++ b/support-docs/en--articles--3371977-international-roaming-partners.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3371977-international-roaming-partners +title: "International Roaming Partners" +description: "Stay connected globally with Telnyx's extensive partner networks. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: be5e76ef4c9c71c5ecfa5b2d2fa00829f1d68a5d4cdf0ab3ba5f07d95862b8d3 --- -International Roaming Partners | Telnyx Help Center -[Skip to main content](#main-content) + + + + # International Roaming Partners -Stay connected globally with Telnyx's extensive partner networks. Experience hassle-free roaming with our SIM card. +Stay connected globally with Telnyx's extensive partner networks. See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 23, 2023 -Table of contents -# **International Roaming Partners** +## **International Roaming Partners** Telnyx partners with a variety of providers to ensure that the Telnyx SIM card has access to hundreds of mobile networks worldwide. @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3403998-sim-data-limits-notifications.md b/support-docs/en--articles--3403998-sim-data-limits-notifications.md index 41155974..92660076 100644 --- a/support-docs/en--articles--3403998-sim-data-limits-notifications.md +++ b/support-docs/en--articles--3403998-sim-data-limits-notifications.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3403998-sim-data-limits-notifications +title: "SIM Data Limits & Notifications" +description: "In this article, we will explain how you can set up data limits for your SIM groups and SIM cards and receive… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 44c24f2eeff21bb85dc66b6b9659f9e79ccb02978aa43ece934fb9cb368cd972 --- -SIM Data Limits & Notifications | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIM Data Limits & Notifications -In this article, we will explain how you can set up data limits for your SIM groups and SIM cards and receive notifications. +In this article, we will explain how you can set up data limits for your SIM groups and SIM cards and receive… See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 20, 2026 -Table of contents -# **Data Limit on SIM** +## **Data Limit on SIM** Worried about potential bill shock from accruing considerable data usage with your Telnyx SIM card? Enable data limits and set an upper limit for the amount of data that your SIM cards can use. With this, you can limit the amount of data that you consume via the Telnyx API. @@ -97,15 +98,15 @@ Start by defining a notification profile ### **Receiving Notifications** -* Once all settings are configured, you will receive an alert from portal@telnyx.com when your data usage reaches the predefined threshold. This notification is a confirmation that your data limit has been met. +* Once all settings are configured, you will receive an alert from portal@telnyx.com when your data usage reaches the predefined threshold. This notification is a confirmation that your data limit has been met. ​ ![Data limit email notification screenshot ](_images/b06e0a1e328d715d.png) -​ -​ -​ -​ +​ +​ +​ +​ ​ --- @@ -117,5 +118,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3505912-australia-did-requirements.md b/support-docs/en--articles--3505912-australia-did-requirements.md index 7fe1c8ef..df9b2e6c 100644 --- a/support-docs/en--articles--3505912-australia-did-requirements.md +++ b/support-docs/en--articles--3505912-australia-did-requirements.md @@ -1,84 +1,85 @@ --- source_url: https://support.telnyx.com/en/articles/3505912-australia-did-requirements +title: "Australia DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Australia numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 394c534ab03807868330391f2e1fb24c57a52e8aba1af92269806f01416df022 --- -Australia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Australia DID Requirements -Here you will find a detailed list of requirements to acquire Australia numbers. +Here you will find a detailed list of requirements to acquire Australia numbers. See Telnyx guidance and requirements. -Written by Paul Cross -April 16, 2026 -Table of contents To purchase an Australian phone number and ensure compliance with the Australian Communications and Media Authority, the following information and documentation will need to be required at the time of purchase. Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. -# DID Number Requirements for Australia +## DID Number Requirements for Australia In order to purchase an Australian number you will need to provide the following: ## **Local Numbers in Australia** -For **personal identity** verification: +For **personal identity** verification: \* Name, last name \* Contact phone number -For **business identity** verification: -\* Name, last name of an authorized representative +For **business identity** verification: +\* Name, last name of an authorized representative \* Company name -\* Contact phone number -​ -For **address** verification: +\* Contact phone number +​ +For **address** verification: \* Address in Australia (street, building number, postal code, city, and country) \* Proof of address (dated within 3 months) ## Toll-Free Numbers in Australia -For **personal identity** verification: +For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number \* Passport or ID copy -For **business identity** verification: -\* Name, last name of an authorized representative +For **business identity** verification: +\* Name, last name of an authorized representative \* Company name -\* Contact phone number -\* Passport or ID copy of an authorized representative -​ -For **address** verification: +\* Contact phone number +\* Passport or ID copy of an authorized representative +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) \* Proof of address (dated within 3 months) ## **Shared Cost (1300) Numbers in Australia** -For **personal identity** verification: +For **personal identity** verification: \* Name, last name \* Contact phone number -For **business identity** verification: -\* Name, last name of an authorized representative +For **business identity** verification: +\* Name, last name of an authorized representative \* Company name -\* Contact phone number -​ -For **address** verification: -\* Address in Worldwide (street, building number, postal code, city, and country) +\* Contact phone number +​ +For **address** verification: +\* Address in Worldwide (street, building number, postal code, city, and country) ​ ## **Mobile Numbers in Australia** @@ -144,5 +145,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506001-bolivia-did-requirements.md b/support-docs/en--articles--3506001-bolivia-did-requirements.md index 1c115b4a..a1d43d76 100644 --- a/support-docs/en--articles--3506001-bolivia-did-requirements.md +++ b/support-docs/en--articles--3506001-bolivia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3506001-bolivia-did-requirements +title: "Bolivia DID Requirements" +description: "List of requirements to acquire Bolivia numbers for use - Learn more here. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ad19013b9a0bbc281c77752ba9ca65c3f150884f6f8368c13616290d81e08f75 --- -Bolivia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bolivia DID Requirements -List of requirements to acquire Bolivia numbers for use - Learn more here. +List of requirements to acquire Bolivia numbers for use - Learn more here. See Telnyx guidance and requirements. -Written by Paul Cross -September 29, 2025 -Table of contents -# DID Requirements for Bolivia +## DID Requirements for Bolivia In order to purchase a Bolivia number you will need to provide the following: @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506082-bosnia-herzegovina-did-requirements.md b/support-docs/en--articles--3506082-bosnia-herzegovina-did-requirements.md index 4a2707a4..ec6b015a 100644 --- a/support-docs/en--articles--3506082-bosnia-herzegovina-did-requirements.md +++ b/support-docs/en--articles--3506082-bosnia-herzegovina-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3506082-bosnia-herzegovina-did-requirements +title: "Bosnia & Herzegovina DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Bosnia & Herzegovina numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 05c16f37153d04bcc8f476e7268b81302ca17fd7118da40ddc6b6440cc54786c --- -Bosnia & Herzegovina DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bosnia & Herzegovina DID Requirements -Here you will find a detailed list of requirements to acquire Bosnia & Herzegovina numbers. +Here you will find a detailed list of requirements to acquire Bosnia & Herzegovina numbers. See Telnyx guidance and requirements. -Written by Paul Cross -September 29, 2025 -Table of contents -# DID Number Requirements for Bosnia & Herzegovina +## DID Number Requirements for Bosnia & Herzegovina In order to purchase a Bosnia & Herzegovina number you will need to provide the following: @@ -115,5 +116,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506097-bulgaria-did-requirements.md b/support-docs/en--articles--3506097-bulgaria-did-requirements.md index ef66d392..646d0453 100644 --- a/support-docs/en--articles--3506097-bulgaria-did-requirements.md +++ b/support-docs/en--articles--3506097-bulgaria-did-requirements.md @@ -1,59 +1,60 @@ --- source_url: https://support.telnyx.com/en/articles/3506097-bulgaria-did-requirements +title: "Bulgaria DID Requirements" +description: "Here you will find a detailed list of requirements for acquiring Bulgaria numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a5359480c15970d199cb67bd3b800e9b733673dfed0970e1e748bfeb9594bb8b --- -Bulgaria DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bulgaria DID Requirements -Here you will find a detailed list of requirements for acquiring Bulgaria numbers. +Here you will find a detailed list of requirements for acquiring Bulgaria numbers. See Telnyx guidance and requirements. -Written by Paul Cross -May 17, 2024 -Table of contents -# DID Number Requirements for Bulgaria +## DID Number Requirements for Bulgaria In order to purchase a Bulgarian number you will need to provide the following: ## ​**Local Numbers in Bulgaria** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Company registration certificate -​ -For **address** verification: +\* Company name +\* Contact phone number +\* Company registration certificate +​ +For **address** verification: \* Address matching the DID area code (street, building number, postal code, city, and country) \* Proof of address (dated within 3 months) ## **Toll-Free Numbers in Bulgaria** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +​ +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -​ -For **address** verification: +\* Company name +\* Contact phone number +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) \*\*\*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -99,5 +100,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506111-china-did-requirements.md b/support-docs/en--articles--3506111-china-did-requirements.md index 6e563cf9..fdbfe8fe 100644 --- a/support-docs/en--articles--3506111-china-did-requirements.md +++ b/support-docs/en--articles--3506111-china-did-requirements.md @@ -1,46 +1,47 @@ --- source_url: https://support.telnyx.com/en/articles/3506111-china-did-requirements +title: "China DID Requirements" +description: "Here you will find a detailed list of requirements to acquire China numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0bdd16b6c7d618ae3913a2c0ada38b04b6b0f3543aabf09b1863df548d200aac --- -China DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # China DID Requirements -Here you will find a detailed list of requirements to acquire China numbers. +Here you will find a detailed list of requirements to acquire China numbers. See Telnyx guidance and requirements. -Written by Paul Cross -June 4, 2026 -Table of contents -# DID Number Requirements for China +## DID Number Requirements for China In order to purchase a Chinese number you will need to provide the following: ## **Local Numbers in China** -For **business identity** verification: +For **business identity** verification: \* Name, last name of an authorized representative \* Company name \* Contact phone number of an authorized representative -\* Copy of the ID card of an authorized representative with the company stamp -\* Picture of the authorized representative holding the ID card +\* Copy of the ID card of an authorized representative with the company stamp +\* Picture of the authorized representative holding the ID card \* Chinese Business License with the company stamp (must contain “副本”) -**Additional Information:** -\* Signed and stamped Customer Liability Authorization Letter *(This document will be provided by NumberOps)* -\* Signed and stamped Network and Information Security Commitment Letter *(This document will be provided by NumberOps)* +**Additional Information:** +\* Signed and stamped Customer Liability Authorization Letter *(This document will be provided by NumberOps)* +\* Signed and stamped Network and Information Security Commitment Letter *(This document will be provided by NumberOps)* \* Signed and stamped Scenario & Script Declaration (Write at least 3 outbound script examples. If no outbound is needed, please write the inbound script - *This document will be provided by NumberOps*) -**\* Business use required:** Business use is required for China Local and Toll-free numbers, private use is not allowed. +**\* Business use required:** Business use is required for China Local and Toll-free numbers, private use is not allowed. \* A copy of the ID card of the business representative is required. Any other ID (such as Passport or Driver's License) is not acceptable. ## **Shared Cost Numbers in China** @@ -114,5 +115,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506141-croatia-did-requirements.md b/support-docs/en--articles--3506141-croatia-did-requirements.md index d0fbe44e..bd52b054 100644 --- a/support-docs/en--articles--3506141-croatia-did-requirements.md +++ b/support-docs/en--articles--3506141-croatia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3506141-croatia-did-requirements +title: "Croatia DID Requirements" +description: "In this article you will find a detailed list of requirements to acquire Croatia numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8c700d906e1800b9e7c721e0792a5c144127a9667dc0a4d1a06980ba21651a50 --- -Croatia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Croatia DID Requirements -In this article you will find a detailed list of requirements to acquire Croatia numbers. +In this article you will find a detailed list of requirements to acquire Croatia numbers. See Telnyx guidance and requirements. -Written by Paul Cross -May 30, 2024 -Table of contents -# DID Number Requirements for Croatia +## DID Number Requirements for Croatia In order to purchase a Croatian number you will need to provide the following: @@ -36,7 +37,7 @@ For **business identity** verification: \* Company registration certificate -For **address** verification: +For **address** verification: \* Address matching the DID area code (street, building number, postal code, city, and country) \* Proof of address (dated within 3 months) @@ -45,20 +46,20 @@ For **address** verification: ## **Toll-Free Numbers in Croatia** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of the legal representative -\* Company name -\* Contact phone number -\* Passport or ID copy of the legal representative -\* Company incorporation certificate -​ -For **address** verification: +\* Company name +\* Contact phone number +\* Passport or ID copy of the legal representative +\* Company incorporation certificate +​ +For **address** verification: \* Address in Croatia (street, building number, postal code, city, and country) \*\*\*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -104,5 +105,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506145-cyprus-did-requirements.md b/support-docs/en--articles--3506145-cyprus-did-requirements.md index 1e742d43..791fdf44 100644 --- a/support-docs/en--articles--3506145-cyprus-did-requirements.md +++ b/support-docs/en--articles--3506145-cyprus-did-requirements.md @@ -1,43 +1,44 @@ --- source_url: https://support.telnyx.com/en/articles/3506145-cyprus-did-requirements +title: "Cyprus DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Cyprus numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 95b7409ee5cdf2bc4e3857848a0c2af9011e72b0263cede9c586c0131cb20f6c --- -Cyprus DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cyprus DID Requirements -Here you will find a detailed list of requirements to acquire Cyprus numbers. +Here you will find a detailed list of requirements to acquire Cyprus numbers. See Telnyx guidance and requirements. -Written by Paul Cross -February 19, 2025 -Table of contents -# DID Number Requirements for Cyprus +## DID Number Requirements for Cyprus In order to purchase a Cyprus number you will need to provide the following: ## **Local Numbers in Cyprus** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Cyprian company registration certificate -​ -For **address** verification: -\* Address Worldwide (street, building number, postal code, city, and country) +\* Company name +\* Contact phone number +\* Cyprian company registration certificate +​ +For **address** verification: +\* Address Worldwide (street, building number, postal code, city, and country) \* Proof of Address (dated within 3 months) ## **National Numbers in Cyprus** @@ -68,20 +69,20 @@ For address verification: ## **Toll-Free Numbers in Cyprus** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Passport or ID copy of an authorized representative -​ -For **address** verification: -\* Address Worldwide (street, building number, postal code, city, and country) +\* Company name +\* Contact phone number +\* Passport or ID copy of an authorized representative +​ +For **address** verification: +\* Address Worldwide (street, building number, postal code, city, and country) \* Proof of Address (dated within 3 months) \*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -127,5 +128,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506153-ecuador-did-requirements.md b/support-docs/en--articles--3506153-ecuador-did-requirements.md index 37aa0386..771f9926 100644 --- a/support-docs/en--articles--3506153-ecuador-did-requirements.md +++ b/support-docs/en--articles--3506153-ecuador-did-requirements.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/3506153-ecuador-did-requirements +title: "Ecuador DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Ecuador numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 68212d080af863168de939f1554ecb948f8d69f77c03a0453ed5fb99f27033c9 --- -Ecuador DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ecuador DID Requirements -Here you will find a detailed list of requirements to acquire Ecuador numbers. +Here you will find a detailed list of requirements to acquire Ecuador numbers. See Telnyx guidance and requirements. -Written by Paul Cross -January 22, 2026 -Table of contents -# DID Number Requirements for Ecuador +## DID Number Requirements for Ecuador In order to purchase an Ecuador number you will need to provide the following: ## **Toll-Free Numbers in Ecuador** -For **personal identity** verification: +For **personal identity** verification: \* Name, last name \* Contact phone number @@ -39,9 +40,9 @@ For **business identity** verification: \* Contact phone number -\* Signed LOI (dated within 1 month) -​ -For **address** verification: +\* Signed LOI (dated within 1 month) +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) ## **Mobile Numbers in Ecuador** @@ -113,5 +114,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506159-estonia-number-requirements.md b/support-docs/en--articles--3506159-estonia-number-requirements.md index a5511341..d1de8c80 100644 --- a/support-docs/en--articles--3506159-estonia-number-requirements.md +++ b/support-docs/en--articles--3506159-estonia-number-requirements.md @@ -1,43 +1,44 @@ --- source_url: https://support.telnyx.com/en/articles/3506159-estonia-number-requirements +title: "Estonia Number Requirements" +description: "Here you will find detailed requirements for acquiring numbers in Estonia. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 50f93856a09eee6e1a2535fed18e6b37776dfa94778f286c08a8ad48e3c9490c --- -Estonia Number Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Estonia Number Requirements -Here you will find detailed requirements for acquiring numbers in Estonia. +Here you will find detailed requirements for acquiring numbers in Estonia. See Telnyx guidance and requirements. -Written by Paul Cross -September 29, 2025 -Table of contents -# **Local numbers in Estonia:** +## **Local numbers in Estonia:** -For **personal identity** verification: -\* Name, last name -\* Contact phone number +For **personal identity** verification: +\* Name, last name +\* Contact phone number \* Copy of ID or Passport -For **business identity** verification: -\* Name, last name of the legal representative -\* Contact phone number -\* Company name -\* Copy of ID or Passport of the legal representative +For **business identity** verification: +\* Name, last name of the legal representative +\* Contact phone number +\* Company name +\* Copy of ID or Passport of the legal representative \* Copy of company registration -For **address** verification: +For **address** verification: \* Address in Estonia (street, building number, postal code, city, and country) \* Copy of utility bill (no older than 3 months) -# **Toll-free numbers in Estonia:** +## **Toll-free numbers in Estonia:** For **personal identity** verification: @@ -72,5 +73,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3506173-georgia-did-requirements.md b/support-docs/en--articles--3506173-georgia-did-requirements.md index 697d3fac..271e1b1b 100644 --- a/support-docs/en--articles--3506173-georgia-did-requirements.md +++ b/support-docs/en--articles--3506173-georgia-did-requirements.md @@ -1,93 +1,94 @@ --- source_url: https://support.telnyx.com/en/articles/3506173-georgia-did-requirements +title: "Georgia DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Georgia numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e52e2edfc8ddc34501c0000835a1f7108df6470460bcf7025c390b2264db8af1 --- -Georgia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Georgia DID Requirements -Here you will find a detailed list of requirements to acquire Georgia numbers. +Here you will find a detailed list of requirements to acquire Georgia numbers. See Telnyx guidance and requirements. -Written by Paul Cross -June 5, 2024 -Table of contents -# DID Number Requirements for Georgia +## DID Number Requirements for Georgia In order to purchase a Georgia number you will need to provide the following: ## **Local Numbers in Georgia** -For **personal identity** verification: -\* Name, last name +For **personal identity** verification: +\* Name, last name \* Contact phone number -\* Contact e-mail -\* Passport or ID copy -\* Georgia registration form -​ -​For **business identity** verification: +\* Contact e-mail +\* Passport or ID copy +\* Georgia registration form +​ +​For **business identity** verification: \* Name, last name of an authorized representative -\* Company name +\* Company name \* Contact phone number -\* Contact e-mail -\* Company registration certificate -\* Georgia registration form -​ -​For **address** verification: -\* Address matching the DID area code (street, building number, postal code, city and country) +\* Contact e-mail +\* Company registration certificate +\* Georgia registration form +​ +​For **address** verification: +\* Address matching the DID area code (street, building number, postal code, city and country) \* A copy of a utility bill (less than 3 months old) ## **National Numbers in Georgia** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -\* Georgia registration form -​ -​For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +\* Georgia registration form +​ +​For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Company registration certificate -\* Georgia registration form -​ -​For **address** verification: +\* Company name +\* Contact phone number +\* Company registration certificate +\* Georgia registration form +​ +​For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) ## **Toll-Free Numbers in Georgia** -For **personal identity** verification: -\* Name, last name of an authorized representative +For **personal identity** verification: +\* Name, last name of an authorized representative \* Contact phone number -\* Contact e-mail -\* Passport or ID copy -\* Georgia registration form -​ -​For **business identity** verification: +\* Contact e-mail +\* Passport or ID copy +\* Georgia registration form +​ +​For **business identity** verification: \* Name, last name -\* Company name +\* Company name \* Contact phone number -\* Contact e-mail -\* Company registration certificate +\* Contact e-mail +\* Company registration certificate \* Georgia registration form -\* Forms holding Terms & Conditions needs to be signed -​ -​For **address** verification: +\* Forms holding Terms & Conditions needs to be signed +​ +​For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) \* Proof of Address (dated within 3 months) @@ -135,5 +136,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3546251-caller-id-number-policy.md b/support-docs/en--articles--3546251-caller-id-number-policy.md index ec969a03..8ccfce70 100644 --- a/support-docs/en--articles--3546251-caller-id-number-policy.md +++ b/support-docs/en--articles--3546251-caller-id-number-policy.md @@ -1,37 +1,38 @@ --- source_url: https://support.telnyx.com/en/articles/3546251-caller-id-number-policy +title: "Caller ID Number Policy" +description: "A comprehensive guide to the Caller ID Number Policy for Outbound Calls. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e31d52ef702ddfe4d16c4152924176285fd149d28a43863e683f176f102bba04 --- -Caller ID Number Policy | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Caller ID Number Policy -A comprehensive guide to the Caller ID Number Policy for Outbound Calls. +A comprehensive guide to the Caller ID Number Policy for Outbound Calls. See Telnyx guidance and requirements. -Written by Alex Conroy -April 28, 2026 -Table of contents Caller ID Number *(CID)* is a service that displays your phone number to the phone of the individual you are calling on an outbound call. Telnyx upholds a strict policy around the handling of Caller ID Numbers for outbound calls. All outbound calls with Caller ID Numbers that are not valid will be rejected with a SIP response code of “403 Caller Origination Number is Invalid D35”. -# **Supported Number Formats:** +## **Supported Number Formats:** -When creating a SIP Connection, by default, localisation is set to USA. This means our system will accept calls in national, 11 digit or +E.164 format. +When creating a SIP Connection, by default, localisation is set to USA. This means our system will accept calls in national, 11 digit or +E.164 format. ​ -**Examples:** -​ -If my **localisation** is set to **United States** and I primarily want to reach destinations in Ireland and the USA, I would be allowed dial the following formats. -​ -​**United States:** +**Examples:** +​ +If my **localisation** is set to **United States** and I primarily want to reach destinations in Ireland and the USA, I would be allowed dial the following formats. +​ +​**United States:** Accepted dialing formats - **national, 11 digit** and **+E.164**. * 3129457420 @@ -44,9 +45,9 @@ Accepted dialling formats - **+E.164 only**. * +353-1-840-1234 -If the **localisation** was set to **Ireland** and I wanted to dial Irish and American numbers: -​ -​**Ireland:** +If the **localisation** was set to **Ireland** and I wanted to dial Irish and American numbers: +​ +​**Ireland:** Accepted dialing formats - **national**, **11 digit** and **+E.164**. * 840-1234 @@ -76,9 +77,9 @@ Accepted dialling formats - **+E.164 only**. Below listed is the following SIP headers that are accepted for Caller ID, ordered by priority *(1 highest and 4 lowest priority)* ``` -1. P-Preferred-Identity User -2. P-Asserted-Identity User -3. Remote-Party-Id User +1. P-Preferred-Identity User +2. P-Asserted-Identity User +3. Remote-Party-Id User 4. FROM User ``` @@ -94,15 +95,15 @@ Privacy: id You are still required to send a valid origination number with the Privacy header. We will in turn change the caller ID to anonymous. However if we do not receive a valid caller ID the calls will be rejected with the error **403 Caller Origination Number is Invalid D35.** -**⚠️ Important - EEA Destinations:** -Calls terminating into the EEA internationally must include a valid P-Asserted-Identity (PAI) header containing a real, dialable CLI. This is used by downstream carriers for origination-based routing (OBR) billing. -​ -If the PAI header is: -​ -• Missing -• Contains an anonymous value -• Contains an invalid number -​ +**⚠️ Important - EEA Destinations:** +Calls terminating into the EEA internationally must include a valid P-Asserted-Identity (PAI) header containing a real, dialable CLI. This is used by downstream carriers for origination-based routing (OBR) billing. +​ +If the PAI header is: +​ +• Missing +• Contains an anonymous value +• Contains an invalid number +​ ...the call may be rejected or subject to surcharges from the terminating carrier which will be passed onto the customer. Anonymous or invalid CLIs on these routes are not supported and can result in significant additional costs. ​***Notes:*** @@ -124,5 +125,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3561993-using-telnyx-fastport.md b/support-docs/en--articles--3561993-using-telnyx-fastport.md index a367014d..ef4e78e1 100644 --- a/support-docs/en--articles--3561993-using-telnyx-fastport.md +++ b/support-docs/en--articles--3561993-using-telnyx-fastport.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3561993-using-telnyx-fastport +title: "Using Telnyx FastPort" +description: "In this article we will walk you through using FastPort so you can save time moving your numbers to Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a3d4279678968caab57b3c7c09b5184b9b5f8f02b921df71904b8ea5e7a27acb --- -Using Telnyx FastPort | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Using Telnyx FastPort -In this article we will walk you through using FastPort so you can save time moving your numbers to Telnyx. +In this article we will walk you through using FastPort so you can save time moving your numbers to Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Sales -August 21, 2023 -Table of contents -# What is FastPort? +## What is FastPort? FastPort® is a new feature that will streamline your porting experience from start to finish! @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3562059-setting-up-a-messaging-profile.md b/support-docs/en--articles--3562059-setting-up-a-messaging-profile.md index 86c1985f..29aaf4f7 100644 --- a/support-docs/en--articles--3562059-setting-up-a-messaging-profile.md +++ b/support-docs/en--articles--3562059-setting-up-a-messaging-profile.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/3562059-setting-up-a-messaging-profile +title: "Setting Up a Messaging Profile" +description: "Here we will explain how to get SMS ready with Messaging Profiles on Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1e8af24eb52bb449831be3a889423fe9f4bd2032e12b6f18cdbb46ab3bc4c239 --- -Setting Up a Messaging Profile | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Setting Up a Messaging Profile -Here we will explain how to get SMS ready with Messaging Profiles on Telnyx. +Here we will explain how to get SMS ready with Messaging Profiles on Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Sales -September 16, 2024 -Table of contents -# **Video Walk-through for Setting up a Messaging Profile** +## **Video Walk-through for Setting up a Messaging Profile** Are you ready to start sending SMS with Telnyx? Follow the video below to learn how to set up a Messaging Profile! -# What is a messaging profile? +## What is a messaging profile? A Messaging Profile is a configuration to manage your inbound and outbound messaging settings. It's the simplest way to configure how you send and receive messages on your phone number. An SMS-capable phone number is SMS-enabled by assigning it to a Messaging Profile. @@ -72,7 +73,7 @@ Enable number pooling to deliver messages from a pool of multiple phone numbers ### **MMS Fallback** -Enable this toggle to send MMS messages to any destination, even to those where MMS isn't supported, by converting them to SMS with the media URL appended to the body of the message. +Enable this toggle to send MMS messages to any destination, even to those where MMS isn't supported, by converting them to SMS with the media URL appended to the body of the message. ​ ### **MMS Transcoding** @@ -143,5 +144,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3562061-send-a-text-with-the-telnyx-python-sdk.md b/support-docs/en--articles--3562061-send-a-text-with-the-telnyx-python-sdk.md index 46d6577b..54f5dfcc 100644 --- a/support-docs/en--articles--3562061-send-a-text-with-the-telnyx-python-sdk.md +++ b/support-docs/en--articles--3562061-send-a-text-with-the-telnyx-python-sdk.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/3562061-send-a-text-with-the-telnyx-python-sdk +title: "Send a Text with the Telnyx Python SDK" +description: "A quick video walking you through using the Telnyx Python SDK to send messages. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6569f922cad9f0f1ba66b4caaf30fbf6d3989e385c523da0fe89acb4abe696d0 --- -Send a Text with the Telnyx Python SDK | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Send a Text with the Telnyx Python SDK -A quick video walking you through using the Telnyx Python SDK to send messages. +A quick video walking you through using the Telnyx Python SDK to send messages. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# **Video Walk-through to Sending a Text with the Python SDK** +## **Video Walk-through to Sending a Text with the Python SDK** -Follow the video below to learn how to use the [Telnyx Python SDK](https://developers.telnyx.com/docs/development/developer-setup) to start sending text messages: +Follow the video below to learn how to use the [Telnyx Python SDK](https://developers.telnyx.com/docs/development/developer-setup) to start sending text messages: ​ ## Additional Python SMS Documentation for Telnyx @@ -36,5 +37,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3562066-receive-a-text-with-the-telnyx-python-sdk.md b/support-docs/en--articles--3562066-receive-a-text-with-the-telnyx-python-sdk.md index 54a58be7..8589a9a8 100644 --- a/support-docs/en--articles--3562066-receive-a-text-with-the-telnyx-python-sdk.md +++ b/support-docs/en--articles--3562066-receive-a-text-with-the-telnyx-python-sdk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3562066-receive-a-text-with-the-telnyx-python-sdk +title: "Receive a Text with the Telnyx Python SDK" +description: "Here you will find a video guide to using the Telnyx Python SDK to receive a text. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0ef11e5f0fd5cd43f8cf988923a4d40589d0817aee6966de86340060a054c8d4 --- -Receive a Text with the Telnyx Python SDK | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Receive a Text with the Telnyx Python SDK -Here you will find a video guide to using the Telnyx Python SDK to receive a text. +Here you will find a video guide to using the Telnyx Python SDK to receive a text. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# **Video Walk-through to Receiving a Text with the Python SDK** +## **Video Walk-through to Receiving a Text with the Python SDK** Watch the video below to learn how to us the [Telnyx Python SDK](https://developers.telnyx.com/docs/development/developer-setup) to receive an inbound text message: @@ -35,5 +36,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3562148-requesting-numbers.md b/support-docs/en--articles--3562148-requesting-numbers.md index 0bbc748e..060a488b 100644 --- a/support-docs/en--articles--3562148-requesting-numbers.md +++ b/support-docs/en--articles--3562148-requesting-numbers.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/3562148-requesting-numbers +title: "Requesting Numbers" +description: "This article explains the process for requesting numbers of all kinds which may be unavailable to purchase from the… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 95ba15d3fae871168ef6fa2b301b42e845ffb79a3dcdd58125859aa8c72784f1 --- -Requesting Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Requesting Numbers -This article explains the process for requesting numbers of all kinds which may be unavailable to purchase from the Mission Control Portal +This article explains the process for requesting numbers of all kinds which may be unavailable to purchase from the… See Telnyx guidance and requirements. -Written by David Casem -October 7, 2025 -Table of contents At Telnyx, we understand that some numbers may not always be available at the time you make your search, we're always looking to keep our inventory up to date from local numbers in rural rate centers to global numbers in multiple different countries worldwide. @@ -26,7 +27,7 @@ If you haven't seen how easy it is to purchase numbers through your Mission Cont # -# **Requesting Numbers (DID's)** +## **Requesting Numbers (DID's)** --- @@ -56,7 +57,7 @@ A: Absolutely. You can set up webhook and/or email notifications for advanced or A: In some cases, the Number Operations team needs your regulatory requirements in advance to secure the phone numbers you’ve requested. To provide regulatory requirements (1) create [a requirement group](https://portal.telnyx.com/#/numbers/requirements/requirement-groups) for the phone numbers you are requesting, (2) fill in the requirement group, and (3) [update your Advanced Order](https://portal.telnyx.com/#/numbers/advanced-orders) with that requirement group. -​ +​ ​ --- @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3610162-prevent-telnyx-account-fraud.md b/support-docs/en--articles--3610162-prevent-telnyx-account-fraud.md index 3328f42f..abafe58e 100644 --- a/support-docs/en--articles--3610162-prevent-telnyx-account-fraud.md +++ b/support-docs/en--articles--3610162-prevent-telnyx-account-fraud.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3610162-prevent-telnyx-account-fraud +title: "Prevent Telnyx Account Fraud" +description: "In this article we will explain how to setup your account to prevent fraud. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 514f9bb2e3406e372d328414957d3faba498184cc8b3a98ae540dc23b7470ce1 --- -Prevent Telnyx Account Fraud | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Prevent Telnyx Account Fraud -In this article we will explain how to setup your account to prevent fraud. +In this article we will explain how to setup your account to prevent fraud. See Telnyx guidance and requirements. -Written by Dillin -April 28, 2026 -Table of contents -# **How does Telnyx help prevent/minimize fraud?** +## **How does Telnyx help prevent/minimize fraud?** To prevent fraud, we suggest starting with the basics so you can ensure a number of measures to protect your account. @@ -26,18 +27,18 @@ To prevent fraud, we suggest starting with the basics so you can ensure a number 2. Review access logs on a regular basis. 3. Restrict web access to your PBX/VoIP system. -On the Telnyx Mission Control Portal, we take one step further and provide you with the ability to apply channel limit settings on your [connections](https://portal.telnyx.com/#/voice/connections) and [outbound profiles](https://portal.telnyx.com/#/outbound-profiles) settings. -​ -​**Connections** -​ +On the Telnyx Mission Control Portal, we take one step further and provide you with the ability to apply channel limit settings on your [connections](https://portal.telnyx.com/#/voice/connections) and [outbound profiles](https://portal.telnyx.com/#/outbound-profiles) settings. +​ +​**Connections** +​ ​*Inbound Settings:* ![](_images/47f33bc196943bc0.png) -You can use a [Tech Prefix](https://support.telnyx.com/en/articles/2602782-ip-authentication-with-tech-prefix) on your connection in order to segment traffic if you use the same IP address for multiple clients. -​ -Using multiple outbound profiles for each connection can allow you to have more granular control for the subsequent [outbound profile](https://portal.telnyx.com/#/outbound-profiles) settings. -​ +You can use a [Tech Prefix](https://support.telnyx.com/en/articles/2602782-ip-authentication-with-tech-prefix) on your connection in order to segment traffic if you use the same IP address for multiple clients. +​ +Using multiple outbound profiles for each connection can allow you to have more granular control for the subsequent [outbound profile](https://portal.telnyx.com/#/outbound-profiles) settings. +​ ​*Outbound Settings:* ![](_images/70d05e1e74f91fd9.png) @@ -99,15 +100,15 @@ You can report abuse to us via our website form [here](https://telnyx.com/report ## **What else is Telnyx doing?** -Our [resource center](https://telnyx.com/resources) covers more detail about latest trends and topics. -​ -Here is some further recommended reading below: -​ -​ -​ -​ -​ -​ +Our [resource center](https://telnyx.com/resources) covers more detail about latest trends and topics. +​ +Here is some further recommended reading below: +​ +​ +​ +​ +​ +​ ​ --- @@ -119,5 +120,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3679260-frequently-asked-questions-about-10dlc.md b/support-docs/en--articles--3679260-frequently-asked-questions-about-10dlc.md index 093a1d06..ba0300d8 100644 --- a/support-docs/en--articles--3679260-frequently-asked-questions-about-10dlc.md +++ b/support-docs/en--articles--3679260-frequently-asked-questions-about-10dlc.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/3679260-frequently-asked-questions-about-10dlc +title: "Frequently asked questions about 10DLC" +description: "10DLC is the mandatory compliance framework for USA long-code SMS & MMS… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1137a07baf13fe64132a3219624937bbbc57bba59e3b758b65c2af66d4e002f7 --- -Frequently asked questions about 10DLC | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Frequently asked questions about 10DLC -10DLC is the mandatory compliance framework for USA long-code SMS & MMS traffic +10DLC is the mandatory compliance framework for USA long-code SMS & MMS… See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 23, 2025 -Table of contents ***⚠️ Looking for 10DLC costs / fees? Check out [10DLC Fees and Charges](https://support.telnyx.com/en/articles/5634625-10dlc-fees-and-charges)*** --- -# **10 Digit Long Code (10DLC) Introduction & Contents** +## **10 Digit Long Code (10DLC) Introduction & Contents** ***UPDATE: From February 3rd 2025, any 10DLC traffic which is not registered will be blocked altogether.*** @@ -370,5 +371,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3679913-sim-reporting-analytics.md b/support-docs/en--articles--3679913-sim-reporting-analytics.md index f1f6f760..cb17ac02 100644 --- a/support-docs/en--articles--3679913-sim-reporting-analytics.md +++ b/support-docs/en--articles--3679913-sim-reporting-analytics.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3679913-sim-reporting-analytics +title: "SIM Reporting & Analytics" +description: "In this article we will explain where to find your WDRs in the Telnyx Mission Control Portal and API. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9a5dd42bc9de2e69d23acbfb61d587ef2a6a1526acc30c29893ea0bdc74e8736 --- -SIM Reporting & Analytics | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIM Reporting & Analytics -In this article we will explain where to find your WDRs in the Telnyx Mission Control Portal and API. +In this article we will explain where to find your WDRs in the Telnyx Mission Control Portal and API. See Telnyx guidance and requirements. -Written by Telnyx Engineering -April 30, 2026 -Table of contents -# How to Pull Your WDR CSV Report +## How to Pull Your WDR CSV Report Pull reports on WDRs from the Reporting section of the Portal - just like you would with MDRs (for messaging) or CDRs (for voice). WDR stands for wireless detail record and represents a single data session from your SIM card. @@ -45,8 +46,8 @@ Head to the Reporting tab in Mission Control: You can also track your data usage analytics via our JSON API. The below cURL command will give you back a paginated response from our RESTful API with a single record per WDR: ``` -curl --request GET \ - --url https://api.telnyx.com/v2/wireless/detail/records/reports/{id} \ +curl --request GET \ + --url https://api.telnyx.com/v2/wireless/detail/records/reports/{id} \ --header 'Authorization: Bearer ' ``` @@ -88,5 +89,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3685327-textable-setup-guide.md b/support-docs/en--articles--3685327-textable-setup-guide.md index 133b20be..0c330791 100644 --- a/support-docs/en--articles--3685327-textable-setup-guide.md +++ b/support-docs/en--articles--3685327-textable-setup-guide.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3685327-textable-setup-guide +title: "Textable Setup Guide" +description: "Here we will explain how you can easily set up your Textable account to use Telnyx's SMS service. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 036da14f11bf842e41c5de9409e129d2d7cef27b25bf4e7db9602fd72f2e0bfb --- -Textable Setup Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Textable Setup Guide -Here we will explain how you can easily set up your Textable account to use Telnyx's SMS service. +Here we will explain how you can easily set up your Textable account to use Telnyx's SMS service. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 20, 2026 -Table of contents -# **Step-by-Step Guide to Configuring Textable** +## **Step-by-Step Guide to Configuring Textable** Configuring your Telnyx account with Textable is pretty simple and should only take a few minutes. @@ -35,18 +36,18 @@ Configuring your Telnyx account with Textable is pretty simple and should only t 1. First, you should login in a new tab (so you can easily copy / paste into the previous form on Textable Signup) to your console at [https://portal.telnyx.com/.](https://portal.telnyx.com/) 2. Once logged in, go to your Messaging page at -3. Here, you will need to create a **Messaging Profile** - - Click “Add Messaging Profile” button. - - Name it what you’d like, but **“Textable”** would make sense. - - Click the “Inbound” tab and set the Protocol to HTTP. - - Set the Webhook URL to “" - ​ **For V2: Go to “API Keys” from the menu or click** +3. Here, you will need to create a **Messaging Profile** + - Click “Add Messaging Profile” button. + - Name it what you’d like, but **“Textable”** would make sense. + - Click the “Inbound” tab and set the Protocol to HTTP. + - Set the Webhook URL to “" + ​ **For V2: Go to “API Keys” from the menu or click** ​ **Create an API Key and copy it. You will need to paste this into the Access Token field in Textable.** 4. **Click Next on Textable to complete your account setup.** -5. We must now configure the Routing settings in Telnyx for your phone number. - - Go to the **Numbers** section in Telnyx [(https://portal.telnyx.com/#/messaging/my-numbers)](https://portal.telnyx.com/#/messaging/my-numbers) - - Choose the number you would like to use with Textable and click the “Routing” button. - - Under the **SMS Messaging Profile** section on the **Routing** tab, choose “Textable” (or whatever you named your messaging profile.) +5. We must now configure the Routing settings in Telnyx for your phone number. + - Go to the **Numbers** section in Telnyx [(https://portal.telnyx.com/#/messaging/my-numbers)](https://portal.telnyx.com/#/messaging/my-numbers) + - Choose the number you would like to use with Textable and click the “Routing” button. + - Under the **SMS Messaging Profile** section on the **Routing** tab, choose “Textable” (or whatever you named your messaging profile.) - Click “Save Changes” 6. You can also now download and use the Textable app from [App Store (iOS)](https://apps.apple.com/us/app/textable-voip-texting/id1355564896?ls=1) or [Google Play Store (Android)](https://play.google.com/store/apps/details?id=co.textable.textable&hl=en&utm_source=textable&utm_campaign=website&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1) @@ -61,5 +62,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3723768-zapier-forward-texts-to-email.md b/support-docs/en--articles--3723768-zapier-forward-texts-to-email.md index 5cc82e91..2da93a8d 100644 --- a/support-docs/en--articles--3723768-zapier-forward-texts-to-email.md +++ b/support-docs/en--articles--3723768-zapier-forward-texts-to-email.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3723768-zapier-forward-texts-to-email +title: "Zapier: Forward Texts to Email" +description: "In this article we will discuss how to set up text message forwarding to your inbox. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4901b4f50f6ee3bc7c42102099bd55eebea92567b447ebe6f4be3b4af58f78e2 --- -Zapier: Forward Texts to Email | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Zapier: Forward Texts to Email -In this article we will discuss how to set up text message forwarding to your inbox. +In this article we will discuss how to set up text message forwarding to your inbox. See Telnyx guidance and requirements. C -Written by Customer Success -May 25, 2024 -Table of contents [Jump to Instructions](#h_bc3d87c409) @@ -34,7 +35,7 @@ We all use a lot of apps just to communicate with one another. [Zapier](https:// **IMPORTANT**: We apologise for any inconvenience, the steps outlined in this article do not currently function. Telnyx is aware that the Zap for "Receive a Message" is outdated and working on fixing it again. -# Get set up with the Telnyx Integration on Zapier +## Get set up with the Telnyx Integration on Zapier **Prerequisites** @@ -141,5 +142,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3734973-venezuela-did-requirements.md b/support-docs/en--articles--3734973-venezuela-did-requirements.md index 4e75a81f..b49c6fb1 100644 --- a/support-docs/en--articles--3734973-venezuela-did-requirements.md +++ b/support-docs/en--articles--3734973-venezuela-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3734973-venezuela-did-requirements +title: "Venezuela DID Requirements" +description: "Here you will find a detailed list of requirements for acquiring numbers in Venezuela. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7cc2a3ba93308bec5c93684bc10594eaf114b6d074e419e39dd1502a2e106682 --- -Venezuela DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Venezuela DID Requirements -Here you will find a detailed list of requirements for acquiring numbers in Venezuela. +Here you will find a detailed list of requirements for acquiring numbers in Venezuela. See Telnyx guidance and requirements. -Written by NumberOps -June 20, 2024 -Table of contents -# DID Number Requirements for Venezuela +## DID Number Requirements for Venezuela In order to purchase a Venezuela number you will need to provide the following: @@ -123,5 +124,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3737163-vietnam-did-requirements.md b/support-docs/en--articles--3737163-vietnam-did-requirements.md index f6673f93..3f3ce940 100644 --- a/support-docs/en--articles--3737163-vietnam-did-requirements.md +++ b/support-docs/en--articles--3737163-vietnam-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3737163-vietnam-did-requirements +title: "Vietnam DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Vietnam numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d7bdf854f8eabc3df6bcabd3d2f22058d7f65a744af80c5637f8480036c8b73d --- -Vietnam DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Vietnam DID Requirements -Here you will find a detailed list of requirements to acquire Vietnam numbers. +Here you will find a detailed list of requirements to acquire Vietnam numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 31, 2026 -Table of contents -# DID Number Requirements for Vietnam +## DID Number Requirements for Vietnam In order to purchase a Vietnam number you will need to provide the following: @@ -34,22 +35,22 @@ For **personal identity** verification: \*Utility Bill, not older than 3 months -​ -For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* Contact e-mail -\* Company name -\* Passport or ID copy of an authorized representative -\* Company registration certificate +​ +For **business identity** verification: +\* Name, last name of an authorized representative +\* Contact phone number +\* Contact e-mail +\* Company name +\* Passport or ID copy of an authorized representative +\* Company registration certificate \* Signed LOI (dated within 1 month) \*Utility Bill, not older than 3 months -​ -​ -​ -For **address** verification: +​ +​ +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) ## **Toll-Free Numbers in Vietnam** @@ -70,7 +71,7 @@ For **address** verification: \* Address Worldwide (street, building number, postal code, city and country) -**Additional Information:** +**Additional Information:** \* Calling card usage not permitted: The number may not be used to offer calling card services. \*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -116,5 +117,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739406-greece-did-requirements.md b/support-docs/en--articles--3739406-greece-did-requirements.md index 167c4719..45f90f39 100644 --- a/support-docs/en--articles--3739406-greece-did-requirements.md +++ b/support-docs/en--articles--3739406-greece-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739406-greece-did-requirements +title: "Greece DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Greece numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: faf15fbf0494e188e3da346f372d30edd9298a15ea719d207f5b2c555372bd2d --- -Greece DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Greece DID Requirements -Here you will find a list of detailed requirements for acquiring Greece numbers. +Here you will find a list of detailed requirements for acquiring Greece numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 26, 2026 -Table of contents -# DID Number Requirements for Greece +## DID Number Requirements for Greece In order to purchase a Greece number you will need to provide the following: @@ -32,7 +33,7 @@ For **personal identity** verification: \* Local Passport or ID copy -\* VAT number +\* VAT number ​ For **business identity** verification: @@ -49,21 +50,21 @@ For **business identity** verification: \* VAT number of an authorized representative -\* LOA or POA - Letter of Authorization or Power of Attorney needs to be filled in and signed - Document will be provided by Telnyx +\* LOA or POA - Letter of Authorization or Power of Attorney needs to be filled in and signed - Document will be provided by Telnyx ​ For **address** verification: -\* Address matching the DID area code (street, building number, postal code, city, and country) -\* Proof of Address (dated within 3 months) -​ -Additional details:  +\* Address matching the DID area code (street, building number, postal code, city, and country) +\* Proof of Address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Greece DIDs** @@ -109,5 +110,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739447-hong-kong-did-requirements.md b/support-docs/en--articles--3739447-hong-kong-did-requirements.md index 23f3fb00..8f47e4ba 100644 --- a/support-docs/en--articles--3739447-hong-kong-did-requirements.md +++ b/support-docs/en--articles--3739447-hong-kong-did-requirements.md @@ -1,51 +1,52 @@ --- source_url: https://support.telnyx.com/en/articles/3739447-hong-kong-did-requirements +title: "Hong Kong DID Requirements" +description: "Here you will find detailed requirements to acquire Hong Kong numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 860aae9e38940ad88af16ecbd4ecb4fb19dc79f045c5b25513e5dffa34589b53 --- -Hong Kong DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Hong Kong DID Requirements -Here you will find detailed requirements to acquire Hong Kong numbers. +Here you will find detailed requirements to acquire Hong Kong numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 21, 2024 -Table of contents -# DID Number Requirements for Hong Kong +## DID Number Requirements for Hong Kong In order to purchase a Hong Kong number you will need to provide the following: ## **National Numbers in Hong Kong** -​For **business identity** verification: +​For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Company registration certificate -\* Hong Kong Tripartite Agreement​ -​ -For **address** verification: -\* Address in Hong Kong (street, building number, postal code, city, and country) +\* Company name +\* Contact phone number +\* Company registration certificate +\* Hong Kong Tripartite Agreement​ +​ +For **address** verification: +\* Address in Hong Kong (street, building number, postal code, city, and country) \* Proof of address (dated within 3 months) ## **Toll-Free Numbers in Hong Kong** -For **business identity** verification: +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -​ -For **address** verification: -\* Address worldwide (street, building number, postal code, city and country) +\* Company name +\* Contact phone number +​ +For **address** verification: +\* Address worldwide (street, building number, postal code, city and country) \* Proof of address (dated within 3 months) **Additional Information:** @@ -97,5 +98,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739452-hungary-did-requirements.md b/support-docs/en--articles--3739452-hungary-did-requirements.md index d0bbf367..8e007dfb 100644 --- a/support-docs/en--articles--3739452-hungary-did-requirements.md +++ b/support-docs/en--articles--3739452-hungary-did-requirements.md @@ -1,86 +1,87 @@ --- source_url: https://support.telnyx.com/en/articles/3739452-hungary-did-requirements +title: "Hungary DID Requirements" +description: "Here you will find detailed requirements for acquiring Hungary numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c5bf7e764dc6ca0d3fccf50411f39b4e8e9c0f3cf5ea22149937aba94474b266 --- -Hungary DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Hungary DID Requirements -Here you will find detailed requirements for acquiring Hungary numbers. +Here you will find detailed requirements for acquiring Hungary numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -July 31, 2024 -Table of contents -# DID Number Requirements for Hungary +## DID Number Requirements for Hungary In order to purchase a Hungary number you will need to provide the following: ## **Local Numbers in Hungary** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of an authorized representative \* Company name \* Contact phone number -\* Company registration certificate -​ -For **address** verification: -\* Address matching the DID area code (street, building number, postal code, city, and country) +\* Company registration certificate +​ +For **address** verification: +\* Address matching the DID area code (street, building number, postal code, city, and country) \* Proof of address (dated within 3 months) ## **National Numbers in Hungary** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of an authorized representative \* Company name \* Contact phone number -\* Company registration certificate -​ -For **address** verification: -\* Address in Hungary (street, building number, postal code, city, and country) +\* Company registration certificate +​ +For **address** verification: +\* Address in Hungary (street, building number, postal code, city, and country) \* Proof of address (dated within 3 months) ## **Toll-Free Numbers in Hungary** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of an authorized representative \* Company name \* Contact phone number -\* Company registration certificate -​ -For **address** verification: -\* Address in Hungary (street, building number, postal code, city, and country) -\* Proof of address (dated within 3 months) +\* Company registration certificate +​ +For **address** verification: +\* Address in Hungary (street, building number, postal code, city, and country) +\* Proof of address (dated within 3 months) ​ \*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -127,5 +128,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739458-iceland-did-requirements.md b/support-docs/en--articles--3739458-iceland-did-requirements.md index 8a5a88ec..c6458e09 100644 --- a/support-docs/en--articles--3739458-iceland-did-requirements.md +++ b/support-docs/en--articles--3739458-iceland-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739458-iceland-did-requirements +title: "Iceland DID Requirements" +description: "Here you will find a detailed list of requirements for acquiring numbers in Iceland. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5b3e3543085b392f3a4edc22f0df8bb763baf87e8e437448401d5d8f9f67bb74 --- -Iceland DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Iceland DID Requirements -Here you will find a detailed list of requirements for acquiring numbers in Iceland. +Here you will find a detailed list of requirements for acquiring numbers in Iceland. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# DID Number Requirements for Iceland +## DID Number Requirements for Iceland In order to purchase an Iceland number you will need to provide the following: @@ -101,5 +102,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739496-latvia-did-requirements.md b/support-docs/en--articles--3739496-latvia-did-requirements.md index af15dd70..1bf8cf9d 100644 --- a/support-docs/en--articles--3739496-latvia-did-requirements.md +++ b/support-docs/en--articles--3739496-latvia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739496-latvia-did-requirements +title: "Latvia DID Requirements" +description: "Here you will find the requirements for acquiring different types of numbers in Latvia. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b56f7aa0acb78c313bb02541778e285b46b63cdf66a895b8ba3e947f31454d26 --- -Latvia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Latvia DID Requirements -Here you will find the requirements for acquiring different types of numbers in Latvia. +Here you will find the requirements for acquiring different types of numbers in Latvia. See Telnyx guidance and requirements. -Written by Telnyx Engineering -February 20, 2025 -Table of contents -# DID Number Requirements for Latvia +## DID Number Requirements for Latvia In order to purchase a Latvia number you will need to provide the following: @@ -46,17 +47,17 @@ For **address** verification: ## **Toll-Free Numbers in Latvia** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +​ +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -​ -For **address** verification: +\* Company name +\* Contact phone number +​ +For **address** verification: \* Address in Latvia (street, building number, postal code, city, and country) ## **Helpful for acquiring Latvia DIDs** @@ -100,5 +101,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739502-luxembourg-did-requirements.md b/support-docs/en--articles--3739502-luxembourg-did-requirements.md index cea3175e..d37c384d 100644 --- a/support-docs/en--articles--3739502-luxembourg-did-requirements.md +++ b/support-docs/en--articles--3739502-luxembourg-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739502-luxembourg-did-requirements +title: "Luxembourg DID Requirements" +description: "Here you will find detailed requirements to acquire Luxembourg DID numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7d6b2ad1300e029eba00dd46e8b5da7937a1cd6bc3a65d78b289e2251cb4dc53 --- -Luxembourg DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Luxembourg DID Requirements -Here you will find detailed requirements to acquire Luxembourg DID numbers. +Here you will find detailed requirements to acquire Luxembourg DID numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 10, 2024 -Table of contents -# DID Number Requirements for Luxembourg +## DID Number Requirements for Luxembourg In order to purchase a Luxembourg number you will need to provide the following: @@ -70,7 +71,7 @@ For **address** verification: ## **Toll-Free Numbers in Luxembourg** -For **business identity** verification: +For **business identity** verification: \* Name, last name \* Company name @@ -128,5 +129,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739509-malaysia-did-requirements.md b/support-docs/en--articles--3739509-malaysia-did-requirements.md index 72e16c64..11e3cf81 100644 --- a/support-docs/en--articles--3739509-malaysia-did-requirements.md +++ b/support-docs/en--articles--3739509-malaysia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739509-malaysia-did-requirements +title: "Malaysia DID Requirements" +description: "Here we will provide a detailed list of requirements to acquire Malaysian numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 90a66bb59eb1774bc8574a92cbec25043f183de4fe7b631c26cb72776a939312 --- -Malaysia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Malaysia DID Requirements -Here we will provide a detailed list of requirements to acquire Malaysian numbers. +Here we will provide a detailed list of requirements to acquire Malaysian numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 28, 2026 -Table of contents -# DID Number Requirements for Malaysia +## DID Number Requirements for Malaysia In order to purchase a Malaysia number you will need to provide the following: @@ -30,7 +31,7 @@ For **business identity** verification: \* Contact phone number -\* Company name +\* Company name \* Passport or ID copy of an authorized representative ​ @@ -170,5 +171,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739523-malta-did-requirements.md b/support-docs/en--articles--3739523-malta-did-requirements.md index 4fe3bef1..5cac3f28 100644 --- a/support-docs/en--articles--3739523-malta-did-requirements.md +++ b/support-docs/en--articles--3739523-malta-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739523-malta-did-requirements +title: "Malta DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Malta numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c2877655343a9975fc0f531920fa8593da79d2f61f341e7dc95aca61b1a66988 --- -Malta DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Malta DID Requirements -Here you will find a detailed list of requirements to acquire Malta numbers. +Here you will find a detailed list of requirements to acquire Malta numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 26, 2026 -Table of contents -# DID Number Requirements for Malta +## DID Number Requirements for Malta In order to purchase a Malta number you will need to provide the following: @@ -46,9 +47,9 @@ For **address** verification: \* Address in Malta (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Toll-Free Numbers in Malta** @@ -73,17 +74,17 @@ For **address** verification: \* Address in Malta (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country \*\*\*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Malta DIDs** @@ -127,5 +128,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739526-montenegro-did-requirements.md b/support-docs/en--articles--3739526-montenegro-did-requirements.md index 0e291a1b..353b18d0 100644 --- a/support-docs/en--articles--3739526-montenegro-did-requirements.md +++ b/support-docs/en--articles--3739526-montenegro-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739526-montenegro-did-requirements +title: "Montenegro DID Requirements" +description: "Here you will find a detailed list of requirements for acquiring Montenegro numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 922eb4a3a8bb7113d9b32189fe7337899eeeb3922f70e712affaceb4953f2f27 --- -Montenegro DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Montenegro DID Requirements -Here you will find a detailed list of requirements for acquiring Montenegro numbers. +Here you will find a detailed list of requirements for acquiring Montenegro numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 15, 2026 -Table of contents -# DID Number Requirements for Montenegro +## DID Number Requirements for Montenegro In order to purchase a Montenegro number you will need to provide the following: @@ -32,8 +33,8 @@ For **business identity** verification: For **address** verification: -\* Address worldwide (street, building number, postal code, city and country) -​ +\* Address worldwide (street, building number, postal code, city and country) +​ Additional Information: \* Service usage description @@ -85,5 +86,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739529-panama-did-requirements.md b/support-docs/en--articles--3739529-panama-did-requirements.md index 135847bf..652fae50 100644 --- a/support-docs/en--articles--3739529-panama-did-requirements.md +++ b/support-docs/en--articles--3739529-panama-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739529-panama-did-requirements +title: "Panama DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Panama numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 05fa64e5133d4255c1d783d41b28de42a51096a0b86f3522c36afc67dce0e053 --- -Panama DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Panama DID Requirements -Here you will find a list of detailed requirements for acquiring Panama numbers. +Here you will find a list of detailed requirements for acquiring Panama numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 29, 2025 -Table of contents -# DID Number Requirements for Panama +## DID Number Requirements for Panama In order to purchase a Panama number you will need to provide the following: @@ -46,7 +47,7 @@ For **address** verification: ## **Toll-Free Numbers in Panama** -For **business identity** verification: +For **business identity** verification: \* Name, last name of an authorized representative \* Company name @@ -112,5 +113,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739545-peru-did-requirements.md b/support-docs/en--articles--3739545-peru-did-requirements.md index 77cbb822..3c8d085c 100644 --- a/support-docs/en--articles--3739545-peru-did-requirements.md +++ b/support-docs/en--articles--3739545-peru-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739545-peru-did-requirements +title: "Peru DID Requirements" +description: "Here you will find a detailed list of requirements for acquiring numbers in Peru. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dee737f21f5a7f1dea1ef7db2d834b67d49bff87c0c0e68eaa08cb0162833fd4 --- -Peru DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Peru DID Requirements -Here you will find a detailed list of requirements for acquiring numbers in Peru. +Here you will find a detailed list of requirements for acquiring numbers in Peru. See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 29, 2025 -Table of contents -# DID Number Requirements for Peru +## DID Number Requirements for Peru In order to purchase a Peru number you will need to provide the following: @@ -46,7 +47,7 @@ For **address** verification: ## **Toll-Free Numbers in Peru** -For **business identity** verification: +For **business identity** verification: \* Name, last name of an authorized representative \* Company name @@ -130,5 +131,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739552-romania-did-requirements.md b/support-docs/en--articles--3739552-romania-did-requirements.md index a1d057f7..a1474621 100644 --- a/support-docs/en--articles--3739552-romania-did-requirements.md +++ b/support-docs/en--articles--3739552-romania-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739552-romania-did-requirements +title: "Romania DID Requirements" +description: "Here you will find detailed requirements to acquire numbers in Romania. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e8b41ff5a070eb3dd95ddf64f06c4c325e7053911067e7914ac36ac422bdaf96 --- -Romania DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Romania DID Requirements -Here you will find detailed requirements to acquire numbers in Romania. +Here you will find detailed requirements to acquire numbers in Romania. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 26, 2026 -Table of contents -# DID Number Requirements for Romania +## DID Number Requirements for Romania In order to purchase a Romania number you will need to provide the following: @@ -28,7 +29,7 @@ For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number \* Local Passport or ID copy For **business identity** verification: @@ -37,15 +38,15 @@ For **business identity** verification: \* Company name -\* Contact phone number +\* Contact phone number \* Local Company registration certificate For **address** verification: -\* Address in Romania (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Address in Romania (street, building number, postal code, city and country) +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **National Numbers in Romania** @@ -64,15 +65,15 @@ For **business identity** verification: \* Company name -\* Contact phone number +\* Contact phone number \* Local Company registration certificate For **address** verification: -\* Address in Romania (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Address in Romania (street, building number, postal code, city and country) +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Toll-Free Numbers in Romania** @@ -81,7 +82,7 @@ For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number \* Local Passport or ID copy For **business identity** verification: @@ -90,21 +91,21 @@ For **business identity** verification: \* Company name -\* Contact phone number +\* Contact phone number \* Local Company registration certificate For **address** verification: -\* Address in Romania (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Address in Romania (street, building number, postal code, city and country) +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Romania DIDs** @@ -148,5 +149,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739559-russia-did-requirements.md b/support-docs/en--articles--3739559-russia-did-requirements.md index b7ea68a9..c7bec78d 100644 --- a/support-docs/en--articles--3739559-russia-did-requirements.md +++ b/support-docs/en--articles--3739559-russia-did-requirements.md @@ -1,38 +1,39 @@ --- source_url: https://support.telnyx.com/en/articles/3739559-russia-did-requirements +title: "Russia DID Requirements" +description: "Here you will find detailed requirements for acquiring Russian numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 980a9c06e36eefd440454fcaea536cfbaebadea0972fca5616b26bcc94b21127 --- -Russia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Russia DID Requirements -Here you will find detailed requirements for acquiring Russian numbers. +Here you will find detailed requirements for acquiring Russian numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 4, 2025 -Table of contents -# **Mobile Numbers in Russia** +## **Mobile Numbers in Russia** -For **business identity** verification: -\* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Passport or ID copy of an authorized representative -\* Business Registration Certificate -\* Signed LOI (dated within 1 month) +For **business identity** verification: +\* Name, last name of an authorized representative +\* Company name +\* Contact phone number +\* Passport or ID copy of an authorized representative +\* Business Registration Certificate +\* Signed LOI (dated within 1 month) ​ -​For **address** verification: -\* Worldwide Address (street, building number, postal code, city, and country) -\* Proof of Address matching the address in the Business Registration Certificate (dated within 3 months) -​ +​For **address** verification: +\* Worldwide Address (street, building number, postal code, city, and country) +\* Proof of Address matching the address in the Business Registration Certificate (dated within 3 months) +​ ​**\* Business use required:** Business use is required, private use is not allowed. \*\*\*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739573-singapore-did-requirements.md b/support-docs/en--articles--3739573-singapore-did-requirements.md index 097df148..2062f71a 100644 --- a/support-docs/en--articles--3739573-singapore-did-requirements.md +++ b/support-docs/en--articles--3739573-singapore-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739573-singapore-did-requirements +title: "Singapore DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Singapore numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e2c42b3e2f49281fab353ea5f2caa536bd5359efc659e733736121611ed58f80 --- -Singapore DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Singapore DID Requirements -Here you will find a detailed list of requirements to acquire Singapore numbers. +Here you will find a detailed list of requirements to acquire Singapore numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 18, 2024 -Table of contents -# DID Number Requirements for Singapore +## DID Number Requirements for Singapore In order to purchase a Singapore number you will need to provide the following: @@ -151,5 +152,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739576-south-africa-did-requirements.md b/support-docs/en--articles--3739576-south-africa-did-requirements.md index f409452d..fd953e1c 100644 --- a/support-docs/en--articles--3739576-south-africa-did-requirements.md +++ b/support-docs/en--articles--3739576-south-africa-did-requirements.md @@ -1,99 +1,100 @@ --- source_url: https://support.telnyx.com/en/articles/3739576-south-africa-did-requirements +title: "South Africa DID Requirements" +description: "Here you will find a detailed list of requirements to acquire South Africa numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 308f5bbc982a9c107ea01e5bd4569e541521a3eafc9ef449e93d085ca3e5ce7b --- -South Africa DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # South Africa DID Requirements -Here you will find a detailed list of requirements to acquire South Africa numbers. +Here you will find a detailed list of requirements to acquire South Africa numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 28, 2024 -Table of contents -# DID Number Requirements for South Africa +## DID Number Requirements for South Africa In order to purchase a South Africa number you will need to provide the following: ## **Local Numbers in South Africa** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or South African ID copy -​ -For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* Passport or South African ID copy of an authorized representative -\* Company name -\* Company registration certificate -​ -For **address** verification: -\* Address matching the DID area code (street, building number, postal code, city and country) +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or South African ID copy +​ +For **business identity** verification: +\* Name, last name of an authorized representative +\* Contact phone number +\* Passport or South African ID copy of an authorized representative +\* Company name +\* Company registration certificate +​ +For **address** verification: +\* Address matching the DID area code (street, building number, postal code, city and country) \* Proof of address (dated within 3 months) ## **National Numbers in South Africa** -For **personal identity** verification -\* Name, last name -\* Contact phone number -\* Passport or South African ID copy -​ -For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* Passport or South African ID copy of an authorized representative -\* Company name -\* Company registration certificate -​ -For **address** verification: -\* Address within the country (street, building number, postal code, city and country) +For **personal identity** verification +\* Name, last name +\* Contact phone number +\* Passport or South African ID copy +​ +For **business identity** verification: +\* Name, last name of an authorized representative +\* Contact phone number +\* Passport or South African ID copy of an authorized representative +\* Company name +\* Company registration certificate +​ +For **address** verification: +\* Address within the country (street, building number, postal code, city and country) \* Proof of address (dated within 3 months) ## **Mobile Numbers in South Africa** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: -\* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Company registration certificate -​ -For **address** verification: -\* Address worldwide (street, building number, postal code, city and country) +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: +\* Name, last name of an authorized representative +\* Company name +\* Contact phone number +\* Company registration certificate +​ +For **address** verification: +\* Address worldwide (street, building number, postal code, city and country) \* Proof of address (dated within 3 months) ## **Toll-Free Numbers in South Africa** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or South African ID copy -\* Signed LOI (dated within 1 month) -​ -For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* Passport or South African ID copy of an authorized representative -\* Company name -\* Company registration certificate -\* Signed LOI (dated within 1 month) -​ -For **address** verification: -\* Address worldwide (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or South African ID copy +\* Signed LOI (dated within 1 month) +​ +For **business identity** verification: +\* Name, last name of an authorized representative +\* Contact phone number +\* Passport or South African ID copy of an authorized representative +\* Company name +\* Company registration certificate +\* Signed LOI (dated within 1 month) +​ +For **address** verification: +\* Address worldwide (street, building number, postal code, city and country) +\* Proof of address (dated within 3 months) ​ \*Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -139,5 +140,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739580-switzerland-did-requirements.md b/support-docs/en--articles--3739580-switzerland-did-requirements.md index 7d205f6c..14b38b97 100644 --- a/support-docs/en--articles--3739580-switzerland-did-requirements.md +++ b/support-docs/en--articles--3739580-switzerland-did-requirements.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/3739580-switzerland-did-requirements +title: "Switzerland DID Requirements" +description: "Here you will find a detailed list off requirements for acquiring Switzerland numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3a6afe507201db915d9453ac9b2afab031e2b8732280591e5b3a6a1df5403fbb --- -Switzerland DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Switzerland DID Requirements -Here you will find a detailed list off requirements for acquiring Switzerland numbers. +Here you will find a detailed list off requirements for acquiring Switzerland numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 11, 2025 -Table of contents -# DID Number Requirements for Switzerland +## DID Number Requirements for Switzerland In order to purchase a Switzerland number you will need to provide the following: ## Mandatory Use of Requirement Groups: Switzerland -Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Switzerland (CH).** +Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Switzerland (CH).** ​ -Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. +Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. ​ For full details on setting up Requirement Groups, please refer to the [guide here](https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers). @@ -68,15 +69,15 @@ For **business identity** verification: \* Contact phone number -\* Company name +\* Company name \* VAT number \* Company registration certificate (dated within 3 months) For **address** verification: -\* Address worldwide (street, building number, postal code, city and country) -​ +\* Address worldwide (street, building number, postal code, city and country) +​ Additional details: \*Business use required: Business use is required, private use is not allowed. @@ -124,5 +125,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739661-thailand-did-requirements.md b/support-docs/en--articles--3739661-thailand-did-requirements.md index 8f843bdf..b6182917 100644 --- a/support-docs/en--articles--3739661-thailand-did-requirements.md +++ b/support-docs/en--articles--3739661-thailand-did-requirements.md @@ -1,40 +1,41 @@ --- source_url: https://support.telnyx.com/en/articles/3739661-thailand-did-requirements +title: "Thailand DID Requirements" +description: "Here you will find a detailed list of requirements to acquire Thailand numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d27ae5589a81c0dc64efc00cca9ff836e3f6306650c820af9f3869b4b66f9eef --- -Thailand DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Thailand DID Requirements -Here you will find a detailed list of requirements to acquire Thailand numbers. +Here you will find a detailed list of requirements to acquire Thailand numbers. See Telnyx guidance and requirements. -Written by NumberOps -Updated over 2 weeks ago -Table of contents -# DID Number Requirements for Thailand +## DID Number Requirements for Thailand In order to purchase a Thailand number you will need to provide the following: ## **Local Numbers in Thailand** -For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* Company name -\* Company registration certificate -​ -For address verification: -\* Address worldwide (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) -​ -Additional information: +For **business identity** verification: +\* Name, last name of an authorized representative +\* Contact phone number +\* Company name +\* Company registration certificate +​ +For address verification: +\* Address worldwide (street, building number, postal code, city and country) +\* Proof of address (dated within 3 months) +​ +Additional information: \* Business use required: Business use is required, private use is not allowed. ## **National Numbers in Thailand** @@ -81,7 +82,7 @@ For **business identity** verification: \* Passport or ID copy of an authorized representative -\* Company registration certificate +\* Company registration certificate \* Signed LOI (dated within 1 month) \* Contact e-mail @@ -161,5 +162,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739745-ukraine-did-requirements.md b/support-docs/en--articles--3739745-ukraine-did-requirements.md index 8622f3b9..dc0bdbb4 100644 --- a/support-docs/en--articles--3739745-ukraine-did-requirements.md +++ b/support-docs/en--articles--3739745-ukraine-did-requirements.md @@ -1,43 +1,44 @@ --- source_url: https://support.telnyx.com/en/articles/3739745-ukraine-did-requirements +title: "Ukraine DID Requirements" +description: "Here you will find a detailed list of the requirements for acquiring Ukraine numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b3187153d4c56c653dde1460299e1af27a018213ef5c0dfbf96eb356dda6d08f --- -Ukraine DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ukraine DID Requirements -Here you will find a detailed list of the requirements for acquiring Ukraine numbers. +Here you will find a detailed list of the requirements for acquiring Ukraine numbers. See Telnyx guidance and requirements. -Written by NumberOps -November 5, 2025 -Table of contents -# DID Number Requirements for Ukraine +## DID Number Requirements for Ukraine In order to purchase an Ukraine number you will need to provide the following: ## **Local & National Numbers in Ukraine** -For **business identity** verification: -\* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Passport or ID copy of an authorized representative -\* Business Registration Certificate -\* Signed LOI (dated within 1 month) +For **business identity** verification: +\* Name, last name of an authorized representative +\* Company name +\* Contact phone number +\* Passport or ID copy of an authorized representative +\* Business Registration Certificate +\* Signed LOI (dated within 1 month) ​ -​For **address** verification: -\* Worldwide Address (street, building number, postal code, city, and country) -\* Proof of Address matching the address in the Business Registration Certificate (dated within 3 months) -​ -​**\* Business use required:** Business use is required, private use is not allowed. +​For **address** verification: +\* Worldwide Address (street, building number, postal code, city, and country) +\* Proof of Address matching the address in the Business Registration Certificate (dated within 3 months) +​ +​**\* Business use required:** Business use is required, private use is not allowed. ​ ## **Mobile & Toll-Free Numbers in Ukraine** @@ -105,5 +106,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3739748-2fa-totp-setup.md b/support-docs/en--articles--3739748-2fa-totp-setup.md index ff3e3038..3f3628e3 100644 --- a/support-docs/en--articles--3739748-2fa-totp-setup.md +++ b/support-docs/en--articles--3739748-2fa-totp-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3739748-2fa-totp-setup +title: "2FA / TOTP Setup" +description: "New 2FA & TOTP Process Guide for Mission Control Portal: Key info here. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6fc57233fe41c25a1e41edf502ed3f282e4f549cf86a796840b46d20f4fc898e --- -2FA / TOTP Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 2FA / TOTP Setup -New 2FA & TOTP Process Guide for Mission Control Portal: Key info here. +New 2FA & TOTP Process Guide for Mission Control Portal: Key info here. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 20, 2026 -Table of contents -# Set up two-factor authentication (2FA) in Mission Control Portal +## Set up two-factor authentication (2FA) in Mission Control Portal Two-factor authentication (2FA) adds an extra step when you sign in to Mission Control Portal. After entering your password, you will also enter a temporary verification code from your selected 2FA method. @@ -147,5 +148,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3760805-argentina-did-requirements.md b/support-docs/en--articles--3760805-argentina-did-requirements.md index 4dde7fc0..e8f29b66 100644 --- a/support-docs/en--articles--3760805-argentina-did-requirements.md +++ b/support-docs/en--articles--3760805-argentina-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3760805-argentina-did-requirements +title: "Argentina DID Requirements" +description: "Here you will find all the requirements for acquiring Argentina numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ad0557baa598d2c8181d4661ba5685c84dbb18e8b1b582469d9ad6fa02b3f8b4 --- -Argentina DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Argentina DID Requirements -Here you will find all the requirements for acquiring Argentina numbers. +Here you will find all the requirements for acquiring Argentina numbers. See Telnyx guidance and requirements. -Written by Paul Cross -September 29, 2025 -Table of contents -# DID Number Requirements for Argentina +## DID Number Requirements for Argentina In order to purchase an Argentina number you will need to provide the following: @@ -46,13 +47,13 @@ For **address** verification: ## **Toll-Free Numbers in Argentina** -For **personal identity** verification: +For **personal identity** verification: \* Name, last name -For **business identity** verification: -\* Company name -​ -For **address** verification: +For **business identity** verification: +\* Company name +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) ## Where can I purchase toll-free numbers in Argentina? @@ -100,5 +101,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3947850-porting-away-from-twilio.md b/support-docs/en--articles--3947850-porting-away-from-twilio.md index 4b989c8a..80372fb2 100644 --- a/support-docs/en--articles--3947850-porting-away-from-twilio.md +++ b/support-docs/en--articles--3947850-porting-away-from-twilio.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/3947850-porting-away-from-twilio +title: "Porting away from Twilio" +description: "Navigate the voip.ms porting process with ease. See Telnyx guidance and requirements Learn more about Porting away from Twilio with Telnyx." scraped: 2026-07-08 content_hash: 207585e88e50a87f9573b4dc0448869b1411062dd99e1e3c2c034e8fabd5dfc7 --- -Porting away from Twilio | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting away from Twilio -Navigate the voip.ms porting process with ease. Discover key account details and Telnyx's porting procedure. +Navigate the voip.ms porting process with ease. See Telnyx guidance and requirements Learn more about Porting away from Twilio with Telnyx. -Written by Paul Cross -September 26, 2023 -Table of contents -# Guide to Porting Away from Twilio +## Guide to Porting Away from Twilio To begin the process of porting away from Twilio, you need to follow a few simple steps to get the information that you need to port. This is known as CSR information. @@ -42,7 +43,7 @@ The CSR info can be used to submit to different providers then. Twilio handles toll-free port out requests themselves directly. When they receive a port out request, they will usually reach out to their user confirming the port out. -Twilio does not leverage BTNs (billing telephone numbers) or Account numbers. You can use any of the numbers that you are porting away from Twilio as the BTN and as the Account Number too. +Twilio does not leverage BTNs (billing telephone numbers) or Account numbers. You can use any of the numbers that you are porting away from Twilio as the BTN and as the Account Number too. ​ --- @@ -54,5 +55,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--3947875-porting-away-from-bandwidth.md b/support-docs/en--articles--3947875-porting-away-from-bandwidth.md index 7c8d3e7b..280e35a4 100644 --- a/support-docs/en--articles--3947875-porting-away-from-bandwidth.md +++ b/support-docs/en--articles--3947875-porting-away-from-bandwidth.md @@ -1,27 +1,28 @@ --- source_url: https://support.telnyx.com/en/articles/3947875-porting-away-from-bandwidth +title: "Porting away from Bandwidth" +description: "In this guide we will explain how to easily port your numbers away from… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4242ae13a95cd35f50b9c7504662d423f899b11ec9f2586a488971fe83b54176 --- -Porting away from Bandwidth | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting away from Bandwidth -In this guide we will explain how to easily port your numbers away from Bandwidth +In this guide we will explain how to easily port your numbers away from… See Telnyx guidance and requirements. -Written by Paul Cross -August 21, 2023 -Table of contents -To begin the process of porting away from Bandwidth, you need to follow a few simple steps to get the information that you need to port. +To begin the process of porting away from Bandwidth, you need to follow a few simple steps to get the information that you need to port. ​ -# **Raise a support ticket with Bandwidth porting support** +## **Raise a support ticket with Bandwidth porting support** Request a copy of the CSR information for the numbers on your account that you wish to port away. @@ -48,5 +49,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4088988-telnyx-how-to-handle-spam-scam-likely.md b/support-docs/en--articles--4088988-telnyx-how-to-handle-spam-scam-likely.md index 407ccb39..2da3013d 100644 --- a/support-docs/en--articles--4088988-telnyx-how-to-handle-spam-scam-likely.md +++ b/support-docs/en--articles--4088988-telnyx-how-to-handle-spam-scam-likely.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4088988-telnyx-how-to-handle-spam-scam-likely +title: "Telnyx - How to Handle Spam Scam Likely" +description: "We will explain the spam likely flag and what to do in case your number has been flagged. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: cb35638b773eb447396084f81d810b603263dfd18a7783333ca7cdb3ec274292 --- -Telnyx - How to Handle Spam Scam Likely | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx - How to Handle Spam Scam Likely -We will explain the spam likely flag and what to do in case your number has been flagged. +We will explain the spam likely flag and what to do in case your number has been flagged. See Telnyx guidance and requirements. -Written by Dillin -January 29, 2026 -Table of contents -# Telnyx - How to Handle Spam Likely +## Telnyx - How to Handle Spam Likely ## Steps to follow to mitigate a "Spam or Scam Likely" flag on your phone number @@ -56,12 +57,12 @@ We also understand that there are many valid & legitimate use cases, where there The first step is to register with the Free Caller Registry. Several carriers use that to pull company information for phone numbers so having your numbers registered here will help lower the chances of terminating carriers flagging your numbers for spam. - + ​ Next step is to push to the specific carrier that is flagging your calls. This page has a very complete set of contact information or forms to submit to each different terminating carrier. - + ​ ## **STIR/SHAKEN Details** @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4096828-us-rural-call-completion.md b/support-docs/en--articles--4096828-us-rural-call-completion.md index 1d670250..83f55f22 100644 --- a/support-docs/en--articles--4096828-us-rural-call-completion.md +++ b/support-docs/en--articles--4096828-us-rural-call-completion.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4096828-us-rural-call-completion +title: "US Rural Call Completion" +description: "Here we will explain common issues with rural call completion and how we help you avoid them. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 890714b11dac8c3c18ec9e1c584c9a19c1f36dca249d4c8d534f209ca61212d2 --- -US Rural Call Completion | Telnyx Help Center -[Skip to main content](#main-content) + + + + # US Rural Call Completion -Here we will explain common issues with rural call completion and how we help you avoid them. +Here we will explain common issues with rural call completion and how we help you avoid them. See Telnyx guidance and requirements. -Written by Dillin -April 14, 2026 -Table of contents -# **Rural Call Experience** +## **Rural Call Experience** Long distance calls to rural area's of the United States can be a frustrating experience, whether you are the caller or the callee. If you have ever tried to place a long distance or wireless call to a rural area, you may have experienced call completion issues, such as dead air - where you can't hear anything, prolonged ringing or various recordings like “Your call cannot be completed as dialed, please check the number and try again”. @@ -47,5 +48,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4194697-oracle-acme-packet-sbc-setup.md b/support-docs/en--articles--4194697-oracle-acme-packet-sbc-setup.md index 0a617d51..7745a58f 100644 --- a/support-docs/en--articles--4194697-oracle-acme-packet-sbc-setup.md +++ b/support-docs/en--articles--4194697-oracle-acme-packet-sbc-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4194697-oracle-acme-packet-sbc-setup +title: "Oracle: Acme Packet SBC Setup" +description: "Master Oracle's Acme Packet SBC configuration with Telnyx - Dive In Now! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0422e5bf45abeed5643ca0700571e1703339ea4558f8033cb8dcde1441d6db65 --- -Oracle: Acme Packet SBC Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Oracle: Acme Packet SBC Setup -Master Oracle's Acme Packet SBC configuration with Telnyx - Dive In Now! +Master Oracle's Acme Packet SBC configuration with Telnyx - Dive In Now! See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_32f70a98cb) @@ -30,7 +31,7 @@ Additional resources: --- -# Instructions for Configuring an Edge SBC with Telnyx +## Instructions for Configuring an Edge SBC with Telnyx In this activity you will: @@ -59,7 +60,7 @@ Setting up your Telnyx SIP portal account so you can make and receive calls: ## **1. Configure your SIP trunk** -In this section, you'll configure your [SIP trunk](https://telnyx.com/products/sip-trunks) interface. A parameter reference is available below the code snippets. To view all sip-interface parameters, enter a **?** at the system prompt. +In this section, you'll configure your [SIP trunk](https://telnyx.com/products/sip-trunks) interface. A parameter reference is available below the code snippets. To view all sip-interface parameters, enter a **?** at the system prompt. ​ ### **Configure Terminal Steps:** @@ -77,25 +78,25 @@ In this section, you'll configure your [SIP trunk](https://telnyx.com/products/s 3. Type *sip-interface* and press "**Enter"**. The system prompt changes to let you know that you can begin configuring individual parameters. ``` - ORACLE(session-router)# sip-interface + ORACLE(session-router)# sip-interface ORACLE(sip-interface)# ``` 4. Use the following configuration parameters as a guide: ``` - sip-interface - state enabled - realm-id OUTSIDE - description - sip-port - address X.X.X.X - port 5060 - transport-protocol UDP - tls-profile - allow-anonymous agents-only - ims-aka-profile - carriers - trans-expire 0 + sip-interface + state enabled + realm-id OUTSIDE + description + sip-port + address X.X.X.X + port 5060 + transport-protocol UDP + tls-profile + allow-anonymous agents-only + ims-aka-profile + carriers + trans-expire 0 ... ``` @@ -194,39 +195,39 @@ In this section, you'll configure your [SIP trunk](https://telnyx.com/products/s 3. Type *sip-interface* and press "**Enter"**. The system prompt changes to let you know that you can begin configuring individual parameters. ``` - ORACLE(session-router)# session-agent + ORACLE(session-router)# session-agent ORACLE(sip-interface)# ``` 4. Use the following configuration parameters as a guide: ``` - session-agent - hostname sip.telnyx.com - ip-address - port 5060 - state enabled - app-protocol SIP - app-type - transport-method UDP - realm-id OUTSIDE - egress-realm-id - description Telnyx - carriers - allow-next-hop-lp enabled - constraints disabled + session-agent + hostname sip.telnyx.com + ip-address + port 5060 + state enabled + app-protocol SIP + app-type + transport-method UDP + realm-id OUTSIDE + egress-realm-id + description Telnyx + carriers + allow-next-hop-lp enabled + constraints disabled ... ``` * #### **hostname**: - Enter the name of the host associated with the session agent in either hostname or FQDN format, or as an IP address. - ​ - If you enter the host name as an IP address, you do not have to enter an IP address in the optional IP address parameter. If you enter the host name in FQDN format, and you want to specify an IP address, enter it in the optional IP address parameter. Otherwise you can leave the IP address parameter blank to allow a DNS query to resolve the host name. - ​ - If the initial DNS query for the session agent fails to get back any addresses, the session agent is put out-of-service. When session agent is pinged, the DNS query is repeated. The ping message is not sent until the DNS query gets back one or more IP addresses. After the query receives some addresses, the ping message is sent. The session agent remains out of service until one of the addresses responds. - ​ - ​***Note:*** *The value you enter here must be unique to this session agent. No two session agents can have the same hostname.* - ​ + Enter the name of the host associated with the session agent in either hostname or FQDN format, or as an IP address. + ​ + If you enter the host name as an IP address, you do not have to enter an IP address in the optional IP address parameter. If you enter the host name in FQDN format, and you want to specify an IP address, enter it in the optional IP address parameter. Otherwise you can leave the IP address parameter blank to allow a DNS query to resolve the host name. + ​ + If the initial DNS query for the session agent fails to get back any addresses, the session agent is put out-of-service. When session agent is pinged, the DNS query is repeated. The ping message is not sent until the DNS query gets back one or more IP addresses. After the query receives some addresses, the ping message is sent. The session agent remains out of service until one of the addresses responds. + ​ + ​***Note:*** *The value you enter here must be unique to this session agent. No two session agents can have the same hostname.* + ​ The hostnames established in the session agent populate the corresponding fields in other elements. * #### **ip-address**: @@ -335,16 +336,16 @@ ORACLE(configure)# session-router 2. Now type *session-translation* and press "**Enter"**. ``` -ORACLE(session-router)# session-translation +ORACLE(session-router)# session-translation ORACLE(session-translation)# ``` 3. Use the following configuration parameters as a guide. To view all session translation parameters, enter a **?** at the system prompt. ``` -session-translation -id includeCallingPlus -rules-calling includePlus +session-translation +id includeCallingPlus +rules-calling includePlus rules-called ``` @@ -355,19 +356,19 @@ rules-called 4. In superuser mode, from *session-router,* type *translation-rules* and press "**Enter"**. ``` -ORACLE(session-router)# translation-rules +ORACLE(session-router)# translation-rules ORACLE(session-translation)# ``` 5. Use the following configuration parameters as a guide. To view all session translation parameters, enter a "**?"** at the system prompt. Then define the rule to append "**+1"** to the calling number: ``` -translation-rules -id includePlus -type add -add-string +1 -add-index 0 -delete-string +translation-rules +id includePlus +type add +add-string +1 +add-index 0 +delete-string delete-index 0 ``` @@ -396,11 +397,11 @@ delete-index 0 6. Then apply the translation rule to take effect on the outside realm: ``` -realm-config -identifier OUTSIDE -... -in-translationid -out-translationid includeCallingPlus +realm-config +identifier OUTSIDE +... +in-translationid +out-translationid includeCallingPlus ... ``` @@ -408,16 +409,16 @@ out-translationid includeCallingPlus ## 4. Configure codecs -In the ACME SBC, you can set your [codec policy](https://docs.oracle.com/cd/E95619_01/html/esbc_ecz810_configuration/GUID-49ECD7A3-8663-44ED-ADD4-EB01B76CC527.htm#GUID-9CEACADB-5A28-4367-9B7B-813C75F11289) as you wish. Please see a list of supported codecs on our [website](https://sip.telnyx.com/#codecs). +In the ACME SBC, you can set your [codec policy](https://docs.oracle.com/cd/E95619_01/html/esbc_ecz810_configuration/GUID-49ECD7A3-8663-44ED-ADD4-EB01B76CC527.htm#GUID-9CEACADB-5A28-4367-9B7B-813C75F11289) as you wish. Please see a list of supported codecs on our [website](https://sip.telnyx.com/#codecs). ​ In the example below, the SBC will change the codec list for all **clients** that make outbound calls through the SBC's realm, such that PCMU will be preferred codec offered. ``` -realm-config -identifier clients -... -options preferred-codec=PCMU +realm-config +identifier clients +... +options preferred-codec=PCMU ... ``` @@ -442,5 +443,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4194841-audiocodes-sbc-setup.md b/support-docs/en--articles--4194841-audiocodes-sbc-setup.md index dec479eb..b59a7d6b 100644 --- a/support-docs/en--articles--4194841-audiocodes-sbc-setup.md +++ b/support-docs/en--articles--4194841-audiocodes-sbc-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4194841-audiocodes-sbc-setup +title: "Audiocodes SBC: Setup" +description: "Learn AudioCodes SBC configuration with Telnyx - Click to dive in today. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 490ed95c00bf064e8ce590a4d7e35ad57d8c518109754287eaeb21111ea7c4a5 --- -Audiocodes SBC: Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Audiocodes SBC: Setup -Learn AudioCodes SBC configuration with Telnyx - Click to dive in today. +Learn AudioCodes SBC configuration with Telnyx - Click to dive in today. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_6abc1dab54) @@ -37,7 +38,7 @@ Additional resources: --- -# Instructions for Configuring Audiocodes SBC with Telnyx +## Instructions for Configuring Audiocodes SBC with Telnyx In this activity you will: @@ -62,29 +63,29 @@ Setting up your Telnyx SIP portal account so you can make and receive calls: **Define your IP Group:** ``` -[ IPGroup ] -IPGroup_Description: Telnyx -IPGroup_SIPGroupName: sip.telnyx.com +[ IPGroup ] +IPGroup_Description: Telnyx +IPGroup_SIPGroupName: sip.telnyx.com [ \IPGroup ] ``` **Define your SIP Proxy:** ``` -[ ProxyIp ] -FORMAT ProxyIp_Index = ProxyIp_IpAddress, ProxyIp_TransportType, ProxyIp_ProxySetId; -ProxyIp 1 = "192.76.120.10/32:5060", 0, 1; -ProxyIp 2 = "64.16.250.10/32:5060", 0, 1; +[ ProxyIp ] +FORMAT ProxyIp_Index = ProxyIp_IpAddress, ProxyIp_TransportType, ProxyIp_ProxySetId; +ProxyIp 1 = "192.76.120.10/32:5060", 0, 1; +ProxyIp 2 = "64.16.250.10/32:5060", 0, 1; [ \ProxyIp ] ``` **Define Coders:** ``` -[ CodersGroup0 ] -CodersGroup0_Name: g711ulaw64k -CodersGroup0_pTime: 20 -CodersGroup0_PayloadType: 0 +[ CodersGroup0 ] +CodersGroup0_Name: g711ulaw64k +CodersGroup0_pTime: 20 +CodersGroup0_PayloadType: 0 [ \CodersGroup0 ] ``` @@ -117,5 +118,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4215031-ribbon-edgemarc-6000-setup.md b/support-docs/en--articles--4215031-ribbon-edgemarc-6000-setup.md index 3b07a160..b36929be 100644 --- a/support-docs/en--articles--4215031-ribbon-edgemarc-6000-setup.md +++ b/support-docs/en--articles--4215031-ribbon-edgemarc-6000-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4215031-ribbon-edgemarc-6000-setup +title: "Ribbon: EdgeMarc 6000 Setup" +description: "Learn how to configure the Ribbon:EdgeMarc SBC with Telnyx - Master your config with this guide. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fa885e15ed84df8d8ea129722211aa2424781218abdc297a3ee4c90c0b8e477d --- -Ribbon: EdgeMarc 6000 Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ribbon: EdgeMarc 6000 Setup -Learn how to configure the Ribbon:EdgeMarc SBC with Telnyx - Master your config with this guide. +Learn how to configure the Ribbon:EdgeMarc SBC with Telnyx - Master your config with this guide. See Telnyx guidance and requirements. C -Written by Customer Success -February 1, 2024 -Table of contents [Jump to Instructions](#h_d15e0bfea3) @@ -36,7 +37,7 @@ Additional resources: --- -# Instructions for Configuring an Edge SBC with Telnyx +## Instructions for Configuring an Edge SBC with Telnyx In this activity you will: @@ -96,7 +97,7 @@ In this section, you'll configure your [SIP trunk](https://telnyx.com/products/s 2. **Model:** Select your PBX from the drop-down list. 3. **IP:** Check the IP radio button. In the field beside it, enter the IP address of your PBX. 4. **Transport:** Choose a transport. Use *TLS* if you are using TLS encryption. Otherwise, choose *UDP* or *TCP*. - 5. **Port:** *5060* (Unless you are using TLS, in which case, enter *5061*) + 5. **Port:** *5060* (Unless you are using TLS, in which case, enter *5061*) ​ ![SIP trunk configuration page. ](_images/6b86478ce7440b41.png) @@ -133,7 +134,7 @@ In this section, you'll configure inbound rules and routing, which will allow fo 3. Click **Update**. 4. Click **Submit** to send the configuration to EdgeMarc. -That's it! You've successfully configured your EdgeMarc SBC with Telnyx! +That's it! You've successfully configured your EdgeMarc SBC with Telnyx! ​ [Back to Top](#h_d15e0bfea3) @@ -161,5 +162,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4245868-sip-connection-types.md b/support-docs/en--articles--4245868-sip-connection-types.md index e27184dc..8a793eb0 100644 --- a/support-docs/en--articles--4245868-sip-connection-types.md +++ b/support-docs/en--articles--4245868-sip-connection-types.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4245868-sip-connection-types +title: "SIP Connection: Types" +description: "This article explains the different types of SIP Connections available in the Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6156f3f85046b732c703ca068dc41b3fae4057bce010593b40c5599956e87b2b --- -SIP Connection: Types | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP Connection: Types -This article explains the different types of SIP Connections available in the Mission Control Portal. +This article explains the different types of SIP Connections available in the Mission Control Portal. See Telnyx guidance and requirements. -Written by Dillin -May 20, 2026 -Table of contents -# What are the Sip Connection Types? +## What are the Sip Connection Types? We offer four different authentication types to register your switch to ours. This article will show you how to configure these types within the Mission Control Portal and explain the various settings that SIP Connections have. (Details on setting up MS Teams SBC can be found here: [https://support.telnyx.com/en/articles/5253876-ms-teams-telnyx-pstn](https://support.telnyx.com/en/articles/5253876-configuring-telnyx-with-microsoft-teams-direct-routing)) @@ -123,5 +124,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4277896-notification-settings.md b/support-docs/en--articles--4277896-notification-settings.md index 5181dd4a..3cb0bc2a 100644 --- a/support-docs/en--articles--4277896-notification-settings.md +++ b/support-docs/en--articles--4277896-notification-settings.md @@ -1,27 +1,28 @@ --- source_url: https://support.telnyx.com/en/articles/4277896-notification-settings +title: "Notification Settings" +description: "This article details the functionalities of the notification settings in your Telnyx Mission Control… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7b6344a184e36dbe28dbc68fba0e90313f676136e6123450aefff387caeef04d --- -Notification Settings | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Notification Settings -This article details the functionalities of the notification settings in your Telnyx Mission Control Portal +This article details the functionalities of the notification settings in your Telnyx Mission Control… See Telnyx guidance and requirements. -Written by Alex Conroy -April 28, 2026 -Table of contents -# **Overview of Notification Settings** +## **Overview of Notification Settings** -In recent times we've introduced more functionality related to the notification settings in your Mission Control Portal. Typically, this section is only configurable by account organization owners. -​ +In recent times we've introduced more functionality related to the notification settings in your Mission Control Portal. Typically, this section is only configurable by account organization owners. +​ Below will detail each section of the Notification Settings and how you can set it up. ## **Configuring Notification Settings** @@ -65,8 +66,8 @@ Here we will go through step by step how to setup your Notification settings. **1. Notification Profiles** -* This is where you define the groups for your notifications and select which profile you want to be notified. In order to create a new profile just click **New Profile** and enter the name you wish to call the new profile. You can view and manage your Notification Profiles in the drop-down beside new profile. - ​ +* This is where you define the groups for your notifications and select which profile you want to be notified. In order to create a new profile just click **New Profile** and enter the name you wish to call the new profile. You can view and manage your Notification Profiles in the drop-down beside new profile. + ​ ​ ![](_images/fe26b9719d8941fc.png) @@ -92,47 +93,47 @@ Here we will go through step by step how to setup your Notification settings. Number Order Complete ``` -{ - "data": { - "event_type": "number_order.complete", - "id": "da5ddb44-4eda-45f0-b8a7-913a4092eccc", - "occurred_at": "2024-09-13T09:12:21.140324Z", - "payload": { - "billing_group_id": null, - "connection_id": null, - "created_at": "2024-09-13T09:12:19.728170+00:00", - "customer_reference": null, - "id": "e3dcb7d4-4f0b-4800-bd9f-b04cc684a82f", - "messaging_profile_id": null, - "phone_numbers": [ - { - "bundle_id": null, - "country_code": "US", - "id": "5fd37101-437d-4138-9a09-98c13bd9d73f", - "phone_number": "+1312XXXXXXX", - "phone_number_type": "local", - "record_type": "number_order_phone_number", - "regulatory_requirements": [], - "requirements_met": true, - "requirements_status": "approved", - "status": "success" - } - ], - "phone_numbers_count": 1, - "record_type": "number_order", - "requirements_met": true, - "status": "success", - "sub_number_orders_ids": [ - "1ae729ee-6e07-43db-bb05-d3077ba6b85e" - ], - "updated_at": "2024-09-13T09:12:19.728170+00:00" - }, - "record_type": "event" - }, - "meta": { - "attempt": 1, - "delivered_to": "https://128e-93-107-73-249.ngrok-free.app" - } +{ + "data": { + "event_type": "number_order.complete", + "id": "da5ddb44-4eda-45f0-b8a7-913a4092eccc", + "occurred_at": "2024-09-13T09:12:21.140324Z", + "payload": { + "billing_group_id": null, + "connection_id": null, + "created_at": "2024-09-13T09:12:19.728170+00:00", + "customer_reference": null, + "id": "e3dcb7d4-4f0b-4800-bd9f-b04cc684a82f", + "messaging_profile_id": null, + "phone_numbers": [ + { + "bundle_id": null, + "country_code": "US", + "id": "5fd37101-437d-4138-9a09-98c13bd9d73f", + "phone_number": "+1312XXXXXXX", + "phone_number_type": "local", + "record_type": "number_order_phone_number", + "regulatory_requirements": [], + "requirements_met": true, + "requirements_status": "approved", + "status": "success" + } + ], + "phone_numbers_count": 1, + "record_type": "number_order", + "requirements_met": true, + "status": "success", + "sub_number_orders_ids": [ + "1ae729ee-6e07-43db-bb05-d3077ba6b85e" + ], + "updated_at": "2024-09-13T09:12:19.728170+00:00" + }, + "record_type": "event" + }, + "meta": { + "attempt": 1, + "delivered_to": "https://128e-93-107-73-249.ngrok-free.app" + } } ``` @@ -145,5 +146,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4280500-billing-setup-billing-groups.md b/support-docs/en--articles--4280500-billing-setup-billing-groups.md index d101cba9..e86d8bf6 100644 --- a/support-docs/en--articles--4280500-billing-setup-billing-groups.md +++ b/support-docs/en--articles--4280500-billing-setup-billing-groups.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/4280500-billing-setup-billing-groups +title: "Billing Setup & Billing Groups" +description: "This article details the functionalities of the Billing and Billing Groups settings in your Telnyx Mission Control… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f54fab7458c99f135035a01f7c99c12d530b2e10e8dcaa333701bfb7140e337c --- -Billing Setup & Billing Groups | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Billing Setup & Billing Groups -This article details the functionalities of the Billing and Billing Groups settings in your Telnyx Mission Control Portal +This article details the functionalities of the Billing and Billing Groups settings in your Telnyx Mission Control… See Telnyx guidance and requirements. -Written by Alex Conroy -January 2, 2025 -Table of contents The Mission Control Portal offers various functionalities to help keep track of billing information. This article will elaborate on how to make use of the Billing and Billing Groups sections of the portal. -# **Video Walk-through for Billing & Billing Groups** +## **Video Walk-through for Billing & Billing Groups** Coming soon! This walk-through will demonstrate setting up your Billing & Billing Groups tab. @@ -111,7 +112,7 @@ We only save one payment method, so if you want to change your credit card you w Once deleted you can add a new payment method by making a payment following the steps at the beginning of this article. It's also worth noting that the minimum payment is of $10 USD. -To delete a saved ACH payment method, you can click on the trash can icon to the right of the listed bank account. +To delete a saved ACH payment method, you can click on the trash can icon to the right of the listed bank account. ​ Your Service Address is the location from where you consume service provided by Telnyx. Telnyx uses the service address to determine tax rates. If you do not fill service address, Telnyx will use the billing address. @@ -126,7 +127,7 @@ Below payment information, you'll find **[Invoices](https://portal.telnyx.com/#/ Invoices for the previous month will appear during the **first few days of the new month**. -These can also be sorted by their **status (Paid, Unpaid)** +These can also be sorted by their **status (Paid, Unpaid)** ​ ![](_images/e5f44886d8ff5a86.png) @@ -192,5 +193,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4280610-how-to-setup-your-account-settings.md b/support-docs/en--articles--4280610-how-to-setup-your-account-settings.md index abb60cce..aad8091a 100644 --- a/support-docs/en--articles--4280610-how-to-setup-your-account-settings.md +++ b/support-docs/en--articles--4280610-how-to-setup-your-account-settings.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/4280610-how-to-setup-your-account-settings +title: "How to setup your Account Settings" +description: "This article entails the in-depth setup of Account settings on your Mission Control… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 18e2747605baf1f8fe87bc25500c6c3b64965888ccd746b016d455971a26fc45 --- -How to setup your Account Settings | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to setup your Account Settings -This article entails the in-depth setup of Account settings on your Mission Control Portal +This article entails the in-depth setup of Account settings on your Mission Control… See Telnyx guidance and requirements. -Written by Ruchita Jain -May 1, 2026 -Table of contents This article describes the "**Account**" section where you can set up your account information, redeem your promo code or setup your account with 2FA to avoid any security violations. @@ -24,8 +25,8 @@ This article describes the "**Account**" section where you can set up your accou ## **Configuring Your Account Settings** -The [Account](https://portal.telnyx.com/#/account/general) section is located under profile icon on the top right hand corner of your account. When you click on the top right corner, there will be drop down menu and one of the options will be "Account Settings". -​ +The [Account](https://portal.telnyx.com/#/account/general) section is located under profile icon on the top right hand corner of your account. When you click on the top right corner, there will be drop down menu and one of the options will be "Account Settings". +​ Click on this button below and it will directly get you to the Account Profile page. [Account](https://portal.telnyx.com/#/account/general) @@ -64,7 +65,7 @@ Add your list of SIP Signals or media IP's that originate traffic to our network ## **3. Security** -In this section, you have the ability to edit your email, password and set up two factor authentication, among other things. +In this section, you have the ability to edit your email, password and set up two factor authentication, among other things. ​ ![](_images/8b503389166349e5.png) @@ -114,5 +115,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4283783-feature-requests.md b/support-docs/en--articles--4283783-feature-requests.md index a141d196..00e93832 100644 --- a/support-docs/en--articles--4283783-feature-requests.md +++ b/support-docs/en--articles--4283783-feature-requests.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/4283783-feature-requests +title: "Feature Requests" +description: "This article explains how to submit a feature request within the Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7aa6e57aac216c830a89e541b3981c08d68d34d35c3bcbea89d0902bb10c0d3c --- -Feature Requests | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Feature Requests -This article explains how to submit a feature request within the Mission Control Portal. +This article explains how to submit a feature request within the Mission Control Portal. See Telnyx guidance and requirements. -Written by Dillin -December 26, 2024 -Table of contents A feature request allows users to request helpful features that are not currently supported in the Mission Control Portal. -# **Video Walkthrough for Feature Requests** +## **Video Walkthrough for Feature Requests** ![Video walkthrough notice.](_images/36434bbc155f6855.png) @@ -67,5 +68,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4283906-bug-reports-guide.md b/support-docs/en--articles--4283906-bug-reports-guide.md index 82cf20f8..6d94493f 100644 --- a/support-docs/en--articles--4283906-bug-reports-guide.md +++ b/support-docs/en--articles--4283906-bug-reports-guide.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/4283906-bug-reports-guide +title: "Bug Reports Guide" +description: "This article explains how to submit a bug report to the Telnyx support team. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 021f3acd5e1875d28b86bcaf8ec6a4700ff656a9446b4efff31027ab2c3e38e0 --- -Bug Reports Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bug Reports Guide -This article explains how to submit a bug report to the Telnyx support team. +This article explains how to submit a bug report to the Telnyx support team. See Telnyx guidance and requirements. -Written by Dillin -May 7, 2026 -Table of contents -***Developer: There is no I in TEAM.*** +***Developer: There is no I in TEAM.*** ​***Tester: We can’t spell BUGS without U*** ![Breaking Line](_images/682991ade0be9812.png) -# **Explanation of Bug Reports** +## **Explanation of Bug Reports** At Telnyx, we're very much engineering focused. We're agile and iterate quickly, shipping improvements and new features regularly. @@ -31,8 +32,8 @@ At Telnyx, we're very much engineering focused. We're agile and iterate quickly, We're always grateful to our customers when it comes to identifying any and all [improvements](https://support.telnyx.com/en/articles/4283783-feature-requests), especially bugs! -Let us know if you find any by contacting our support team by email **[support@telnyx.com](mailto:support@telnyx.com),** we're always quick on hand to bring this feedback to the attention of our engineers, in order to ensure a better customer experience. -​ +Let us know if you find any by contacting our support team by email **[support@telnyx.com](mailto:support@telnyx.com),** we're always quick on hand to bring this feedback to the attention of our engineers, in order to ensure a better customer experience. +​ We always appreciate a detailed description of the bug, as well as any screenshots or videos you may have. Don't forget! Our [mission control portal](https://portal.telnyx.com/#/login/sign-in) user interface is built on top of our [API](https://developers.telnyx.com), so check out your browsers console logs (front-end issues) or network logs (back-end issues) which can significantly help when it comes to reproducing your concerns. @@ -130,7 +131,7 @@ Send security reports to **security@telnyx.com** with the subject: Telnyx will not pursue legal action against researchers who act in good faith, follow this policy, and report findings to Telnyx before any public disclosure. -*Last updated: May 2026 · Questions? security@telnyx.com* +*Last updated: May 2026 · Questions? security@telnyx.com* ​ --- @@ -142,5 +143,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4287554-sms-setup-with-postman.md b/support-docs/en--articles--4287554-sms-setup-with-postman.md index ee4e3407..bb1f89e8 100644 --- a/support-docs/en--articles--4287554-sms-setup-with-postman.md +++ b/support-docs/en--articles--4287554-sms-setup-with-postman.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/4287554-sms-setup-with-postman +title: "SMS Setup with POSTMAN" +description: "This article gives an overview of how you can get started with Telnyx SMS… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: efd534c93e94647d4c823db9be24069c07f58b9d35ad7b87567980be66a7eddd --- -SMS Setup with POSTMAN | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SMS Setup with POSTMAN -This article gives an overview of how you can get started with Telnyx SMS product +This article gives an overview of how you can get started with Telnyx SMS… See Telnyx guidance and requirements. -Written by Shubam -June 6, 2024 -Table of contents -Make sure you've configured your account, such as purchasing a number, creating a messaging profile, and associating that messaging profile with that number. -​ -More details for [sending SMS using POSTMAN here](https://developers.telnyx.com/docs/messaging/messages/mission-control-portal-set-up) and for [specific error codes](https://developers.telnyx.com/api/errors) here. -​ -POSTMAN is a RESTful HTTP client and can be downloaded from here: -​ +Make sure you've configured your account, such as purchasing a number, creating a messaging profile, and associating that messaging profile with that number. +​ +More details for [sending SMS using POSTMAN here](https://developers.telnyx.com/docs/messaging/messages/mission-control-portal-set-up) and for [specific error codes](https://developers.telnyx.com/api/errors) here. +​ +POSTMAN is a RESTful HTTP client and can be downloaded from here: +​ ​ ![Breaking Line](_images/682991ade0be9812.png) -# **Sending SMS Via API v1** +## **Sending SMS Via API v1** At this stage, you are ready to send SMS. @@ -37,10 +38,10 @@ At this stage, you are ready to send SMS. 3. In the "Body", you can paste in the following: ``` -{ -"from": "+1[your messaging-enabled number]", -"to": "+1[intended recipient]", -"body": "Hello World" +{ +"from": "+1[your messaging-enabled number]", +"to": "+1[intended recipient]", +"body": "Hello World" } ``` @@ -75,16 +76,16 @@ For using API V2 to send out SMS, you need to generate V2 key here in the [API K * In the "Body", you can paste in the following: ``` -{ -"from": "+1[your messaging-enabled number]", -"to": "+1[intended recipient]", -"text": "Hello World" +{ +"from": "+1[your messaging-enabled number]", +"to": "+1[intended recipient]", +"text": "Hello World" } ``` ## **Video demo showing sending SMS via Postman using API V2** -Kudos! now you know how to send SMS using API V2 +Kudos! now you know how to send SMS using API V2 ​ ![Breaking Line](_images/682991ade0be9812.png) @@ -98,5 +99,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4294429-addresses-overview.md b/support-docs/en--articles--4294429-addresses-overview.md index 6acf4cf7..fe44dbc2 100644 --- a/support-docs/en--articles--4294429-addresses-overview.md +++ b/support-docs/en--articles--4294429-addresses-overview.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/4294429-addresses-overview +title: "Addresses Overview" +description: "This article will explain the \"Addresses\" section of your portal account and it's… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 471cb075fcc6a560aba15f4baaf4d507fc6ab2c3163a2110246be28127e70fdf --- -Addresses Overview | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Addresses Overview -This article will explain the "Addresses" section of your portal account and it's functions +This article will explain the "Addresses" section of your portal account and it's… See Telnyx guidance and requirements. -Written by Dillin -November 4, 2025 -Table of contents The Address section of your Telnyx portal account will contain the addresses you will use for E911 emergency services, and for number ordering regulatory requirements. @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4298710-sim-setup-and-configuration.md b/support-docs/en--articles--4298710-sim-setup-and-configuration.md index 3a30ff7f..72ff68f1 100644 --- a/support-docs/en--articles--4298710-sim-setup-and-configuration.md +++ b/support-docs/en--articles--4298710-sim-setup-and-configuration.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4298710-sim-setup-and-configuration +title: "SIM Setup and Configuration" +description: "This article will explain how to order a Telnyx SIM card and help with the configuration/setup process. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a77064d3984a48e86975d3a5f320ba56bebd8978ca6692233f8df930e82b0d8f --- -SIM Setup and Configuration | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIM Setup and Configuration -This article will explain how to order a Telnyx SIM card and help with the configuration/setup process. +This article will explain how to order a Telnyx SIM card and help with the configuration/setup process. See Telnyx guidance and requirements. -Written by David -April 30, 2026 -Table of contents -# Ordering and Configuring Telnyx Wireless SIM Cards +## Ordering and Configuring Telnyx Wireless SIM Cards Our Wireless SIM cards allow your business to build and scale Internet of Things devices on a [private LTE](https://telnyx.com/resources/private-lte-architecture) network. @@ -41,25 +42,25 @@ Once again, in your portal navigate to the "Wireless" section. From there, selec Finish the registration process by clicking "Register SIM". Note, this can also be done programmatically: ``` -curl --request POST \ - --url https://api.telnyx.com/v2/actions/register/sim_cards \ - --header 'Authorization: Bearer ' \ - --header 'Content-Type: application/json' \ - --data ' -{ - "registration_codes": [ - "0000000001", - "0000000002", - "0000000003" - ], - "sim_card_group_id": "6a09cdc3-8948-47f0-aa62-74ac943d6c58", - "tags": [ - "personal", - "customers", - "active-customers" - ], - "status": "enabled" -} +curl --request POST \ + --url https://api.telnyx.com/v2/actions/register/sim_cards \ + --header 'Authorization: Bearer ' \ + --header 'Content-Type: application/json' \ + --data ' +{ + "registration_codes": [ + "0000000001", + "0000000002", + "0000000003" + ], + "sim_card_group_id": "6a09cdc3-8948-47f0-aa62-74ac943d6c58", + "tags": [ + "personal", + "customers", + "active-customers" + ], + "status": "enabled" +} ' ``` @@ -91,5 +92,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4301888-sansay-sbc-vsxi-setup.md b/support-docs/en--articles--4301888-sansay-sbc-vsxi-setup.md index ad2b72dc..f3e6ba48 100644 --- a/support-docs/en--articles--4301888-sansay-sbc-vsxi-setup.md +++ b/support-docs/en--articles--4301888-sansay-sbc-vsxi-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4301888-sansay-sbc-vsxi-setup +title: "Sansay: SBC VSXi Setup" +description: "In this article we will walk you through configuring a Sansay SBC with the Telnyx Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f317d2379363c8737d0e0138b52fbeb4826642bc4880e95f076b9d3fde21f95d --- -Sansay: SBC VSXi Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sansay: SBC VSXi Setup -In this article we will walk you through configuring a Sansay SBC with the Telnyx Mission Control Portal. +In this article we will walk you through configuring a Sansay SBC with the Telnyx Mission Control Portal. See Telnyx guidance and requirements. C -Written by Customer Success -February 1, 2024 -Table of contents [Jump to Instructions](#h_510f58a23f) @@ -33,7 +34,7 @@ Additional resources: --- -# Instructions for Configuring Sansay SBC's VSXi Session Controller +## Instructions for Configuring Sansay SBC's VSXi Session Controller In this activity you will: @@ -69,7 +70,7 @@ In this section, you'll configure the SIP server information for inbound trunks. 1. **Resource Type:** *Inbound* 2. **Resource Type:** *Peering* 3. **Protocol:** *SIP* - 4. **SIP Profile:** *SIP\_Peering:0* + 4. **SIP Profile:** *SIP\_Peering:0* ​ Under **General Info** @@ -119,8 +120,8 @@ In this section, you'll configure the SIP server information for inbound trunks. Under **Fqdns Info:** - 1. Depending on which of our SIP Proxies and media servers you interact with, based on your location, we recommend reviewing our [signalling IP addresses](https://sip.telnyx.com/#signaling-addresses) & [media IP addresses](https://sip.telnyx.com/#media) articles. - ​ + 1. Depending on which of our SIP Proxies and media servers you interact with, based on your location, we recommend reviewing our [signalling IP addresses](https://sip.telnyx.com/#signaling-addresses) & [media IP addresses](https://sip.telnyx.com/#media) articles. + ​ Signalling IPs: ![SIP signaling addresses for Outbound Calls. ](_images/ac264450a060b368.png) @@ -141,7 +142,7 @@ In this section, you'll configure the SIP server information for outbound trunks 1. **Resource Type:** *Outbound* 2. **Resource Type:** *Peering* 3. **Protocol:** *SIP* - 4. **SIP Profile:** *SIP\_Peering:0* + 4. **SIP Profile:** *SIP\_Peering:0* ​ Under **General Info** @@ -191,8 +192,8 @@ In this section, you'll configure the SIP server information for outbound trunks Under **Fqdns Info:** - 1. Depending on which of our SIP Proxies and media servers you interact with, based on your location, we recommend reviewing our [signalling IP addresses](https://sip.telnyx.com/#signaling-addresses) & [media IP addresses](https://sip.telnyx.com/#media) articles. - ​ + 1. Depending on which of our SIP Proxies and media servers you interact with, based on your location, we recommend reviewing our [signalling IP addresses](https://sip.telnyx.com/#signaling-addresses) & [media IP addresses](https://sip.telnyx.com/#media) articles. + ​ Signalling IPs ![Signaling addresses for Outbound Calls. ](_images/ac264450a060b368.png) @@ -228,5 +229,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4304872-telnyx-debugging-tools.md b/support-docs/en--articles--4304872-telnyx-debugging-tools.md index 5821ac1a..9206f8ae 100644 --- a/support-docs/en--articles--4304872-telnyx-debugging-tools.md +++ b/support-docs/en--articles--4304872-telnyx-debugging-tools.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/4304872-telnyx-debugging-tools +title: "Telnyx Debugging Tools" +description: "This article will detail the debugging section of the Mission Control Portal and it's features including the SIP Call… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 37a24d94214d9a37a16388ede88388be9f1b093e2a4f944a1d656eda7783bf91 --- -Telnyx Debugging Tools | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Debugging Tools -This article will detail the debugging section of the Mission Control Portal and it's features including the SIP Call Flow Tool +This article will detail the debugging section of the Mission Control Portal and it's features including the SIP Call… See Telnyx guidance and requirements. -Written by Dillin -April 30, 2026 -Table of contents The Debugging section of your Telnyx portal account will contain several tools you will use for the purpose of debugging SIP calls and call control flows. -# **Guide to the Debugging Tools** +## **Guide to the Debugging Tools** The Debugging section can be found on the left-hand list of portal modules. Once you have entered the Debugging section there will be 6 headers, Sip Call Flow Tool, Prog. Voice Call Flow Tool, Web Dialer, Detail Record Search, Webhook Deliveries and Call Recordings. ## **[Sip Call Flow Tool](https://portal.telnyx.com/#/debugging/sip-call-flow-tool)** -Using the Sip call flow tool is straightforward. You can specify a date range that extends back 3 days maximum, and the calling and/or destination numbers. -​ +Using the Sip call flow tool is straightforward. You can specify a date range that extends back 3 days maximum, and the calling and/or destination numbers. +​ Additional filters include: * Billed duration - which can filter out calls with a billed duration greater than, equal to, or less than the value you specify. @@ -57,7 +58,7 @@ By clicking on the example that appears once you hit Search, you can open up the The Web Dialer is a powerful debugging tool that will allow you to make test calls without needing to setup a softphone or PBX system. This is useful if you are having issues with calls and want to eliminate your PBX or softphone client as a potential source of the issue. In order to use the web dialer, you simply need a Credentials Connection, a [DID number](https://telnyx.com/resources/sip-did) assigned to that connection and then you can assign a Caller ID name value if you wish to test that also. Once these pre-requisites are met you can make test calls straight from the web interface. -You can also receive incoming calls from the Web dialer – this is useful for testing inbound failures. +You can also receive incoming calls from the Web dialer – this is useful for testing inbound failures. ​ To receive an inbound call, simply dial the DID number assigned to the SIP Connection that you have entered in the steps above. @@ -90,7 +91,7 @@ You can use this tool to assist with debugging cases: The Message content, and metadata is also included in the webhook delivery tool: -# Tips for Troubleshooting +## Tips for Troubleshooting * Ensure that your endpoint is correctly configured to receive webhook payloads. * Use the filtering options to quickly identify and analyze failed webhook deliveries. @@ -121,7 +122,7 @@ The QoS report feature uses the data on these RTCP reports to display 4 differen ## **MOS (Mean Opinion Score)** -* Our QoS report shows MOS stats based only on network metrics, any other audio issues won't be captured by it. The scale goes from 1 (Bad) to 4.5 (Excellent) +* Our QoS report shows MOS stats based only on network metrics, any other audio issues won't be captured by it. The scale goes from 1 (Bad) to 4.5 (Excellent) ​ ![MOS](_images/81e06d1f4de245f4.png) @@ -138,8 +139,8 @@ The QoS report feature uses the data on these RTCP reports to display 4 differen ## **Packets Lost** -* “Packets Lost” represents the accumulated number of RTP packets perceived as lost by the reporter. - ​ +* “Packets Lost” represents the accumulated number of RTP packets perceived as lost by the reporter. + ​ ​ ![A packets lost diagram. ](_images/25f22281799c8f62.png) @@ -165,5 +166,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4304898-sip-trunking-methods-requests-responses.md b/support-docs/en--articles--4304898-sip-trunking-methods-requests-responses.md index bfeb0a30..1d28eef6 100644 --- a/support-docs/en--articles--4304898-sip-trunking-methods-requests-responses.md +++ b/support-docs/en--articles--4304898-sip-trunking-methods-requests-responses.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/4304898-sip-trunking-methods-requests-responses +title: "SIP Trunking - Methods/Requests & Responses" +description: "Here we will explain different SIP trunking methods/requests and responses. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e16cf3db090ad672d0669dc9c568db73a6dddc9d007b64b29a7b70d9edb922d4 --- -SIP Trunking - Methods/Requests & Responses | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP Trunking - Methods/Requests & Responses -Here we will explain different SIP trunking methods/requests and responses. +Here we will explain different SIP trunking methods/requests and responses. See Telnyx guidance and requirements. -Written by Dillin -September 20, 2023 -Table of contents -# **What is SIP Trunking?** +## **What is SIP Trunking?** -[SIP Trunking](https://telnyx.com/products/sip-trunks) is a popular form of voice/fax communications over the Internet. It's always a good idea to know the different **SIP Methods / Requests** and the **Responses** at a high level to understand the behaviour of a SIP Call Session. -​ +[SIP Trunking](https://telnyx.com/products/sip-trunks) is a popular form of voice/fax communications over the Internet. It's always a good idea to know the different **SIP Methods / Requests** and the **Responses** at a high level to understand the behaviour of a SIP Call Session. +​ The SIP specification can be reviewed in detail in [RFC 3261](https://tools.ietf.org/html/rfc3261). It describes Session Initiation Protocol (SIP), an application-layer control (signalling) protocol for creating, modifying, and terminating sessions with one or more participants. These sessions include Internet telephone calls, multimedia distribution, and multimedia conferences. -They serve as a foundational reference for professionals in the field. RFC 3261 specifically describes the Session Initiation Protocol (SIP), an application-layer control (signaling) protocol used for establishing, modifying, and terminating sessions with one or more participants. These sessions can range from Internet phone calls to multimedia distributions and conferences. -​ +They serve as a foundational reference for professionals in the field. RFC 3261 specifically describes the Session Initiation Protocol (SIP), an application-layer control (signaling) protocol used for establishing, modifying, and terminating sessions with one or more participants. These sessions can range from Internet phone calls to multimedia distributions and conferences. +​ In this article, we give you an overview of what to expect when interacting with SIP. ## **What are SIP Methods / Requests?** @@ -93,7 +94,7 @@ In this article, we give you an overview of what to expect when interacting with These error responses signify that the server has encountered an issue processing the request. An example is the 503 Service Unavailable, which is like trying to call someone, but their phone is turned off or out of service range. * ### **6xx**: - Global failure responses convey that a server has definitive information about a particular user, not just the current session. An example is the 603 Decline, which is somewhat analogous to someone seeing an incoming call and choosing to decline it. + Global failure responses convey that a server has definitive information about a particular user, not just the current session. An example is the 603 Decline, which is somewhat analogous to someone seeing an incoming call and choosing to decline it. ​ ## **1XX = Informational SIP Responses** @@ -117,7 +118,7 @@ In this article, we give you an overview of what to expect when interacting with This response may be used to send extra information for a call which is still being set up. * #### **199 Early Dialog Terminated**: - Send by the User Agent Server to indicate that an early dialogue has been terminated. + Send by the User Agent Server to indicate that an early dialogue has been terminated. ​ ## **2XX = Success Responses** @@ -146,7 +147,7 @@ In this article, we give you an overview of what to expect when interacting with The original Request URI is no longer valid, the new address is given in the Contact header. * #### **302 Moved Temporarily**: - The client should try at the address in the Contact field. + The client should try at the address in the Contact field. ​**Note: This SIP response is not accepted by Telnyx at this time.** * #### **305 Use Proxy**: @@ -351,7 +352,7 @@ In this article, we give you an overview of what to expect when interacting with The user’s agent was contacted successfully but some aspects of the session description were not acceptable. * #### **607 Unwanted:** - The called party did not want his call from the calling party. Future attempts from the calling party are likely to be similarly rejected. + The called party did not want his call from the calling party. Future attempts from the calling party are likely to be similarly rejected. ​ * **608 Rejected:** @@ -383,5 +384,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4305158-api-keys-and-how-to-use-them.md b/support-docs/en--articles--4305158-api-keys-and-how-to-use-them.md index ea7fbf40..95a303bd 100644 --- a/support-docs/en--articles--4305158-api-keys-and-how-to-use-them.md +++ b/support-docs/en--articles--4305158-api-keys-and-how-to-use-them.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/4305158-api-keys-and-how-to-use-them +title: "API Keys and How to Use Them" +description: "In this article we will explain API keys and how to use them with both API v2 and API v1. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 97e515628a8ce56ff65bf3e353d558478b2568bcc9c8ac8851185863bc8cabde --- -API Keys and How to Use Them | Telnyx Help Center -[Skip to main content](#main-content) + + + + # API Keys and How to Use Them -In this article we will explain API keys and how to use them with both API v2 and API v1. +In this article we will explain API keys and how to use them with both API v2 and API v1. See Telnyx guidance and requirements. -Written by Alex Conroy -January 6, 2026 -Table of contents To use Telnyx v2 API endpoints, you will need an API key. For our API v1 endpoints, you will need an API Token. @@ -24,7 +25,7 @@ This article will explain how to get your API Key for API v2 or API Token for AP Telnyx uses API Keys or Tokens to authenticate API requests from our customers. -# **Step by Step guide API v2 Key** +## **Step by Step guide API v2 Key** * Log in to * Click on the Account Settings option in the Account Icon on the top-right corner. @@ -92,5 +93,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4305547-reporting-overview.md b/support-docs/en--articles--4305547-reporting-overview.md index 8684cefc..141c266b 100644 --- a/support-docs/en--articles--4305547-reporting-overview.md +++ b/support-docs/en--articles--4305547-reporting-overview.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4305547-reporting-overview +title: "Reporting: Overview" +description: "In this article, I will describe the Reporting Feature on your Telnyx customer portal and what you can do there. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 68cda2fe0ceae3cedef016d7cf3d81c74ec4db8b258605564c526f3c0afbf6f2 --- -Reporting: Overview | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Reporting: Overview -In this article, I will describe the Reporting Feature on your Telnyx customer portal and what you can do there. +In this article, I will describe the Reporting Feature on your Telnyx customer portal and what you can do there. See Telnyx guidance and requirements. -Written by Alex Conroy -April 30, 2026 -Table of contents -# **How to find the Reporting section** +## **How to find the Reporting section** * Log in to * On the left-hand side of the page click Reporting @@ -105,5 +106,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4307059-telnyx-dashboards.md b/support-docs/en--articles--4307059-telnyx-dashboards.md index 661b1152..972511f6 100644 --- a/support-docs/en--articles--4307059-telnyx-dashboards.md +++ b/support-docs/en--articles--4307059-telnyx-dashboards.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4307059-telnyx-dashboards +title: "Telnyx Dashboards" +description: "Here you will find an overview of Telnyx dashboards and how you can use them. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 32f96c67bebf13183c9b74b9ce5280d8189b82cc9e759c41a378acc6d0653f04 --- -Telnyx Dashboards | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Dashboards -Here you will find an overview of Telnyx dashboards and how you can use them. +Here you will find an overview of Telnyx dashboards and how you can use them. See Telnyx guidance and requirements. -Written by Shubam -April 30, 2026 -Table of contents -# Telnyx Dashboard: Real-Time Voice and SMS Analytics +## Telnyx Dashboard: Real-Time Voice and SMS Analytics Telnyx Dashboard is a feature on the portal that provides some key insights about your Voice Calls & SMS trend over a period of time. These trends can help the customer determine, the overall performance of their call/SMS services. @@ -130,5 +131,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4320364-sip-connection-fail-over-and-retries.md b/support-docs/en--articles--4320364-sip-connection-fail-over-and-retries.md index 8b03f046..379fa928 100644 --- a/support-docs/en--articles--4320364-sip-connection-fail-over-and-retries.md +++ b/support-docs/en--articles--4320364-sip-connection-fail-over-and-retries.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/4320364-sip-connection-fail-over-and-retries +title: "SIP Connection: Fail-over and Retries" +description: "In this article we will explain fail-over and retries and how they are used to make Telnyx so reliable. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 14803d517e7ad7548e17a6895b5947b3408d505f0d3f3a4502fe23049762cc2d --- -SIP Connection: Fail-over and Retries | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP Connection: Fail-over and Retries -In this article we will explain fail-over and retries and how they are used to make Telnyx so reliable. +In this article we will explain fail-over and retries and how they are used to make Telnyx so reliable. See Telnyx guidance and requirements. -Written by Dillin -April 29, 2026 -Table of contents The Telnyx Mission Control SIP Connections allow users to define multiple retries in case a call fails to connect. The policy for fail-over and retries is designed to make sure that calls always connect regardless of issues on Telnyx or the user side. This policy depends on the type of Connection and other settings, and to explain how it works we need to define the following concepts: -# **Fail-over and Retry Concepts** +## **Fail-over and Retry Concepts** ![Breaking Line](_images/682991ade0be9812.png) @@ -145,5 +146,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4320411-more-about-outbound-voice-profiles.md b/support-docs/en--articles--4320411-more-about-outbound-voice-profiles.md index ec1deb2d..749ad8a3 100644 --- a/support-docs/en--articles--4320411-more-about-outbound-voice-profiles.md +++ b/support-docs/en--articles--4320411-more-about-outbound-voice-profiles.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4320411-more-about-outbound-voice-profiles +title: "More About Outbound Voice Profiles" +description: "This article will explain how to set up an outbound voice profile and the different service plans and billing options… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e4044dcf2c4cb2fdc66ef8bc9531b3d4420740b79f017c4fbce3f5a4373391b6 --- -More About Outbound Voice Profiles | Telnyx Help Center -[Skip to main content](#main-content) + + + + # More About Outbound Voice Profiles -This article will explain how to set up an outbound voice profile and the different service plans and billing options available +This article will explain how to set up an outbound voice profile and the different service plans and billing options… See Telnyx guidance and requirements. -Written by Dillin -May 14, 2026 -Table of contents -# What is an Outbound Voice Profile? +## What is an Outbound Voice Profile? The Outbound Voice Profile section of your Telnyx portal account is where you will manage the Service Plans, Billing Methods, and Traffic Types for your outbound voice traffic. You can also view your Account Level Outbound Concurrent Call Limit at the top right of the page. @@ -101,5 +102,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4334722-how-to-leverage-webhooks.md b/support-docs/en--articles--4334722-how-to-leverage-webhooks.md index 1f838cab..38e1e757 100644 --- a/support-docs/en--articles--4334722-how-to-leverage-webhooks.md +++ b/support-docs/en--articles--4334722-how-to-leverage-webhooks.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/4334722-how-to-leverage-webhooks +title: "How to Leverage Webhooks" +description: "This article explains what webhooks are and how to leverage them with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 232a291e341cc6a68113ee69f2128477d41091dd01c41b034e04f330394e56ee --- -How to Leverage Webhooks | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Leverage Webhooks -This article explains what webhooks are and how to leverage them with Telnyx. +This article explains what webhooks are and how to leverage them with Telnyx. See Telnyx guidance and requirements. -Written by Dillin -June 6, 2024 -Table of contents A webhook (also called a web callback or HTTP push API) is a way for an app to provide other applications with real-time information. A webhook delivers data to other applications as it happens, meaning you get data immediately. @@ -24,7 +25,7 @@ You can choose to be notified about events that Telnyx sends to you by configuri **NOTE:** Webhooks will be sent from the IP range of the region where your calls are anchored. Read more about our [anchorsite](https://support.telnyx.com/en/articles/5271423-guide-to-sip-anchorsite-settings) feature which is a setting available on your SIP Connections and Voice Applications to help you control which region your calls can be anchored. -# **Whitelist (Webhooks)** +## **Whitelist (Webhooks)** If you use an ACL or Firewall on your network, make sure you whitelist our network IP assignments per region click [here](https://support.telnyx.com/en/articles/1130687-whitelisting-telnyx-ip-addresses#h_5a35a3a298)! @@ -51,55 +52,55 @@ The Telnyx Messaging Services will attempt to notify you about each [status](htt Here is an example of a webhook event where a delivery receipt is returned to the sender after sending a message through a Telnyx long code to a T-Mobile long code: ``` -{ - "data":{ - "event_type":"message.finalized", - "id":"4ee8c3a6-4995-4309-a3c6-38e3db9ea4be", - "occurred_at":"2019-12-09T21:32:14.148+00:00", - "payload":{ - "completed_at":"2019-12-09T21:32:14.148+00:00", - "cost":null, - "direction":"outbound", - "encoding":"GSM-7", - "errors":[ - ], - "from":{ - "carrier":"T-Mobile USA", - "line_type":"Wireless", - "phone_number":"+13125000000", - "status":"webhook_delivered" - }, - "id":"ac012cbf-5e09-46af-a69a-7c0e2d90993c", - "media":[ - ], - "messaging_profile_id":"83d2343b-553f-4c5f-b8c8-fd27004f94bf", - "organization_id":"9d76d591-1b7d-405d-8c64-1320ee070245", - "parts":1, - "received_at":"2019-12-09T21:32:13.552+00:00", - "record_type":"message", - "sent_at":"2019-12-09T21:32:13.596+00:00", - "tags":[ - ], - "text":"Hello there!", - "to":[ - { - "carrier":"T-MOBILE USA, INC.", - "line_type":"Wireless", - "phone_number":"+13125000000", - "status":"delivered" - } - ], - "type":"SMS", - "valid_until":"2019-12-09T22:32:13.552+00:00", - "webhook_failover_url":"", - "webhook_url":"http://webhook.site/af3a92e7-e150-442c-9fe6-61658ce26b1a" - }, - "record_type":"event" - }, - "meta":{ - "attempt":1, - "delivered_to":"http://webhook.site/af3a92e7-e150-442c-9fe6-61658ce26b1a" - } +{ + "data":{ + "event_type":"message.finalized", + "id":"4ee8c3a6-4995-4309-a3c6-38e3db9ea4be", + "occurred_at":"2019-12-09T21:32:14.148+00:00", + "payload":{ + "completed_at":"2019-12-09T21:32:14.148+00:00", + "cost":null, + "direction":"outbound", + "encoding":"GSM-7", + "errors":[ + ], + "from":{ + "carrier":"T-Mobile USA", + "line_type":"Wireless", + "phone_number":"+13125000000", + "status":"webhook_delivered" + }, + "id":"ac012cbf-5e09-46af-a69a-7c0e2d90993c", + "media":[ + ], + "messaging_profile_id":"83d2343b-553f-4c5f-b8c8-fd27004f94bf", + "organization_id":"9d76d591-1b7d-405d-8c64-1320ee070245", + "parts":1, + "received_at":"2019-12-09T21:32:13.552+00:00", + "record_type":"message", + "sent_at":"2019-12-09T21:32:13.596+00:00", + "tags":[ + ], + "text":"Hello there!", + "to":[ + { + "carrier":"T-MOBILE USA, INC.", + "line_type":"Wireless", + "phone_number":"+13125000000", + "status":"delivered" + } + ], + "type":"SMS", + "valid_until":"2019-12-09T22:32:13.552+00:00", + "webhook_failover_url":"", + "webhook_url":"http://webhook.site/af3a92e7-e150-442c-9fe6-61658ce26b1a" + }, + "record_type":"event" + }, + "meta":{ + "attempt":1, + "delivered_to":"http://webhook.site/af3a92e7-e150-442c-9fe6-61658ce26b1a" + } } ``` @@ -118,55 +119,55 @@ Telnyx gives you the option of using webhooks to notify you of new inbound messa Here is an example of a webhook event where a Telnyx Long Code receives a text message from a T-Mobile long code: ``` -{ - "data":{ - "event_type":"message.received", - "id":"b301ed3f-1490-491f-995f-6e64e69674d4", - "occurred_at":"2019-12-09T20:16:07.588+00:00", - "payload":{ - "completed_at":null, - "cost":null, - "direction":"inbound", - "encoding":"GSM-7", - "errors":[ - ], - "from":{ - "carrier":"T-Mobile USA", - "line_type":"long_code", - "phone_number":"+1312500000", - "status":"webhook_delivered" - }, - "id":"84cca175-9755-4859-b67f-4730d7f58aa3", - "media":[ - ], - "messaging_profile_id":"740572b6-099c-44a1-89b9-6c92163bc68d", - "organization_id":"47a530f8-4362-4526-829b-bcee17fd9f7a", - "parts":1, - "received_at":"2019-12-09T20:16:07.503+00:00", - "record_type":"message", - "sent_at":null, - "tags":[ - ], - "text":"Hello from Telnyx!", - "to":[ - { - "carrier":"Telnyx", - "line_type":"Wireless", - "phone_number":"+1773005000", - "status":"webhook_delivered" - } - ], - "type":"SMS", - "valid_until":null, - "webhook_failover_url":null, - "webhook_url":"http://webhook.site/04bbd2e3-09b5-4c9e-95de-a1debeb9e675" - }, - "record_type":"event" - }, - "meta":{ - "attempt":1, - "delivered_to":"http://webhook.site/04bbd2e3-09b5-4c9e-95de-a1debeb9e675" - } +{ + "data":{ + "event_type":"message.received", + "id":"b301ed3f-1490-491f-995f-6e64e69674d4", + "occurred_at":"2019-12-09T20:16:07.588+00:00", + "payload":{ + "completed_at":null, + "cost":null, + "direction":"inbound", + "encoding":"GSM-7", + "errors":[ + ], + "from":{ + "carrier":"T-Mobile USA", + "line_type":"long_code", + "phone_number":"+1312500000", + "status":"webhook_delivered" + }, + "id":"84cca175-9755-4859-b67f-4730d7f58aa3", + "media":[ + ], + "messaging_profile_id":"740572b6-099c-44a1-89b9-6c92163bc68d", + "organization_id":"47a530f8-4362-4526-829b-bcee17fd9f7a", + "parts":1, + "received_at":"2019-12-09T20:16:07.503+00:00", + "record_type":"message", + "sent_at":null, + "tags":[ + ], + "text":"Hello from Telnyx!", + "to":[ + { + "carrier":"Telnyx", + "line_type":"Wireless", + "phone_number":"+1773005000", + "status":"webhook_delivered" + } + ], + "type":"SMS", + "valid_until":null, + "webhook_failover_url":null, + "webhook_url":"http://webhook.site/04bbd2e3-09b5-4c9e-95de-a1debeb9e675" + }, + "record_type":"event" + }, + "meta":{ + "attempt":1, + "delivered_to":"http://webhook.site/04bbd2e3-09b5-4c9e-95de-a1debeb9e675" + } } ``` @@ -223,5 +224,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4348981-receiving-sms-on-your-telnyx-number.md b/support-docs/en--articles--4348981-receiving-sms-on-your-telnyx-number.md index e2e888d2..1b480ef1 100644 --- a/support-docs/en--articles--4348981-receiving-sms-on-your-telnyx-number.md +++ b/support-docs/en--articles--4348981-receiving-sms-on-your-telnyx-number.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4348981-receiving-sms-on-your-telnyx-number +title: "Receiving SMS on your Telnyx number" +description: "Begin your journey with Telnyx: Learn how to sign up and set up a Mission Control account effectively. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a83f519fb3c905894c552ceec4d55cfd167d5fe197935ae82ed23cb78f5c1331 --- -Receiving SMS on your Telnyx number | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Receiving SMS on your Telnyx number -Begin your journey with Telnyx: Learn how to sign up and set up a Mission Control account effectively. +Begin your journey with Telnyx: Learn how to sign up and set up a Mission Control account effectively. See Telnyx guidance and requirements. -Written by Shubam -December 27, 2024 -Table of contents -# **Prerequisites for Receiving SMS** +## **Prerequisites for Receiving SMS** Make sure you've configured your account, such as purchasing a number, creating a messaging profile, and associating that messaging profile with that number. @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4349113-my-numbers-page.md b/support-docs/en--articles--4349113-my-numbers-page.md index 1da79597..cffd4855 100644 --- a/support-docs/en--articles--4349113-my-numbers-page.md +++ b/support-docs/en--articles--4349113-my-numbers-page.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4349113-my-numbers-page +title: "My Numbers Page" +description: "This article explains the Numbers page & settings in the Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 561a265372c26656fce423d00c1f3f3855500d1d88532fb1ccf0c503f339e2ec --- -My Numbers Page | Telnyx Help Center -[Skip to main content](#main-content) + + + + # My Numbers Page -This article explains the Numbers page & settings in the Mission Control Portal. +This article explains the Numbers page & settings in the Mission Control Portal. See Telnyx guidance and requirements. -Written by Dillin -May 1, 2026 -Table of contents -# **My Numbers Page** +## **My Numbers Page** The purpose of this article is to provide an overview of the [My Numbers Page](https://portal.telnyx.com/#/numbers/my-numbers) found in the Telnyx Portal along with a brief description of all the options available: @@ -166,9 +167,9 @@ You can enable the number to have a **Tech Prefix** to differentiate between oth ​**Example:** -SIP Connection A: IP Authentication with tech prefix 8888. -SIP Connection B: IP Authentication with tech prefix 1234. -​ +SIP Connection A: IP Authentication with tech prefix 8888. +SIP Connection B: IP Authentication with tech prefix 1234. +​ If SIP Connection A dials a number associated with SIP Connection B, where B has the tech prefix feature enabled on the number, the incoming call will be prefixed with 1234+number. When the feature is disabled on the number, the tech prefix associated with SIP Connection B will not be included in the SIP INVITE. @@ -200,5 +201,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4351104-sip-connection-settings.md b/support-docs/en--articles--4351104-sip-connection-settings.md index 02141bda..93b6c376 100644 --- a/support-docs/en--articles--4351104-sip-connection-settings.md +++ b/support-docs/en--articles--4351104-sip-connection-settings.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4351104-sip-connection-settings +title: "SIP Connection: Settings" +description: "This article explains the SIP Connection settings in the Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6c30a0c131a0db8cbbb8e7bf76f1406a64eda0934ed40ca6cd188e9e7da74460 --- -SIP Connection: Settings | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP Connection: Settings -This article explains the SIP Connection settings in the Mission Control Portal. +This article explains the SIP Connection settings in the Mission Control Portal. See Telnyx guidance and requirements. -Written by David -May 20, 2026 -Table of contents -# Overview of SIP Connections +## Overview of SIP Connections To access the settings of a connection, click the small edit icon on the far right of the desired connection at the [SIP Trunking section](https://portal.telnyx.com/#/voice/connections) under the Voice Suite in the Mission Control Portal. @@ -117,15 +118,15 @@ Lastly, there are currently 3 webhook API Versions you can specify: * **TeXML** + When you set park outbound calls with [TeXML](https://developers.telnyx.com/docs/voice/programmable-voice/texml-fundamentals) as the API Version and make an outbound call, Telnyx will create a parked leg for your call and fetch the XML instructions that live on the webhook url you have specified so that TeXML takes over handling your calls. - + The callback content-type will be sent as **form-data** over HTTP. + + The callback content-type will be sent as **form-data** over HTTP. ​ ## AnchorSite® The **AnchorSite®** settings allows the user to select the media server in which their calls are anchored. In most cases, the closer the server is to the user geographically, the better the latency. This setting defaults to **Latency** if not modified. -When the [AnchorSite®](https://support.telnyx.com/en/articles/5271423-guide-to-sip-anchorsite-settings) is set to Latency, we will proactively monitor the latency from your endpoints to our points of presence (PoP) to determine where your media should be anchored in order to ensure your packets get off the internet as fast as possible. -​ +When the [AnchorSite®](https://support.telnyx.com/en/articles/5271423-guide-to-sip-anchorsite-settings) is set to Latency, we will proactively monitor the latency from your endpoints to our points of presence (PoP) to determine where your media should be anchored in order to ensure your packets get off the internet as fast as possible. +​ Please note, there are limitations to selecting latency depending on the authentication type of your SIP Connection, whereby your calls may be anchored on a media server further away if we are unable to identify the latency between our media servers and the IP's associated with the SIP Connection, through ICMP requests from our network. Please make sure you whitelist our [media IP addresses](https://sip.telnyx.com/#media) on your firewall as these will be used to check latency. For credential based SIP Connections, please make sure to include the SIP Connections **username** in the contact header in your **first** SIP INVITE. This will allow our SIP Proxy to identify the settings associated with your SIP Connection and ensure the anchorsite selected is chosen. Again, if the username is not included in the first SIP INVITE attempt, there is no way for us to identify your SIP Connection in order to guarantee **AnchorSite®**. @@ -193,5 +194,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4353862-creating-postman-collection-from-openapi.md b/support-docs/en--articles--4353862-creating-postman-collection-from-openapi.md index a497c6d3..b8135f74 100644 --- a/support-docs/en--articles--4353862-creating-postman-collection-from-openapi.md +++ b/support-docs/en--articles--4353862-creating-postman-collection-from-openapi.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4353862-creating-postman-collection-from-openapi +title: "Creating Postman Collection from OpenAPI" +description: "Getting all of Telnyx API V2 on Postman only takes a few short steps, start using the API right away! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 57b37b50362ef2bd27935f76078b5428cfebfd44b6f28b0779456df4f2018188 --- -Creating Postman Collection from OpenAPI | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Creating Postman Collection from OpenAPI -Getting all of Telnyx API V2 on Postman only takes a few short steps, start using the API right away! +Getting all of Telnyx API V2 on Postman only takes a few short steps, start using the API right away! See Telnyx guidance and requirements. -Written by Dillin -November 8, 2023 -Table of contents -# **Step-by-step Guide to Creating a Postman Collection** +## **Step-by-step Guide to Creating a Postman Collection** We all love Postman. How can you get all of Telnyx API v2 in a few clicks? @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4363904-sip-registration.md b/support-docs/en--articles--4363904-sip-registration.md index af246ea2..39350f0d 100644 --- a/support-docs/en--articles--4363904-sip-registration.md +++ b/support-docs/en--articles--4363904-sip-registration.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/4363904-sip-registration +title: "SIP Registration" +description: "This article explains the basic components involved in the SIP Registration process. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 844e2617eb0eeda3fa4c93328213a8fe1cbaa3a93f66d973f020f6c0b0acc936 --- -SIP Registration | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP Registration -This article explains the basic components involved in the SIP Registration process. +This article explains the basic components involved in the SIP Registration process. See Telnyx guidance and requirements. -Written by Dillin -July 11, 2024 -Table of contents How do service providers like Telnyx know where their users are located and how to make contact with them? Within the Session Initiation Protocol, there is a process called SIP Registration, which allows service providers to identify the phones of their customers, thus providing them insight into where to send phone calls. In other words, registration is the process by which service providers data mine their customers’ locations. -# **The Components of SIP Registration** +## **The Components of SIP Registration** * **User Agent:** The SIP entity that interacts with the user e.g. soft phone. * **SIP URI:** The SIP address that identifies a user – it usually consists of a username and domain name, similar to our email addresses. SIP: [bob@yourcompany.com](mailto:bob@yourcompany.com) i.e., SIP:[bob@8.8.8.8](mailto:bob@8.8.8.8) @@ -104,18 +105,18 @@ It is important to note this when setting up your firewall and port settings. If **[THIS PRODUCT IS NO LONGER AVAILABLE](https://support.telnyx.com/en/articles/6461350-hvsd-outbound-profile-end)** -Our high volume short duration product () does not currently support SIP Registration for inbound calls. If you want to receive inbound calls please register with our other FQDN's: sip.telnyx.com, sip.telnyx.ca, sip.telnyx.eu & sip.telnyx.com.au. -​ +Our high volume short duration product () does not currently support SIP Registration for inbound calls. If you want to receive inbound calls please register with our other FQDN's: sip.telnyx.com, sip.telnyx.ca, sip.telnyx.eu & sip.telnyx.com.au. +​ If you attempt to register via our high volume short duration domain, you will receive a **SIP 405 Method Not Allowed** response. ## **Special Notes on SIP Registration** ![Breaking Line](_images/682991ade0be9812.png) -Please remember that SIP registration is required only for receiving **inbound calls**. You may come across scenarios where you are able to make outbound calls from your numbers associated with the credential based SIP Connection but outbound calling does not require SIP registration. To receive inbound calls, please ensure your system is registered to our SIP domains and use a low expiry refresh of around 180 seconds. This allows more frequent SIP Register requests so we can know where you are and where to route calls (via the address of record AOR on file). At the same time, you should monitor the trunks status and attempt a soft reload of the system in-case you are seeing the trunk status as down. Once a SIP Registrations expiry time is met, and we do not receive further SIP Register requests, we will no longer hold the AOR on file and can not route inbound calls to you. This is why we recommend a lower expiry time set. Often, a full restart of the phone system can resolve SIP Registration problems as well. It's always a good idea to take a network capture trace on the LAN in order to review the SIP behaviour - we'd be happy to help review the captures if you can share them. -​ -Outbound calling requires **SIP authentication** for credential based SIP Connections. When you make an outbound call from a credential based SIP Connection, our system will issue a SIP 407 proxy authentication response - challenging you to verify who you are. You verify who you are by sending a new SIP INVITE with your SIP Connections credentials (username + password) hashed. Once we can verify the hash, we'll allow your outbound calls to proceed. This is a great [article](https://andrewjprokop.wordpress.com/2015/01/27/understanding-sip-authentication/) that discusses the authentication process in-depth. -​ +Please remember that SIP registration is required only for receiving **inbound calls**. You may come across scenarios where you are able to make outbound calls from your numbers associated with the credential based SIP Connection but outbound calling does not require SIP registration. To receive inbound calls, please ensure your system is registered to our SIP domains and use a low expiry refresh of around 180 seconds. This allows more frequent SIP Register requests so we can know where you are and where to route calls (via the address of record AOR on file). At the same time, you should monitor the trunks status and attempt a soft reload of the system in-case you are seeing the trunk status as down. Once a SIP Registrations expiry time is met, and we do not receive further SIP Register requests, we will no longer hold the AOR on file and can not route inbound calls to you. This is why we recommend a lower expiry time set. Often, a full restart of the phone system can resolve SIP Registration problems as well. It's always a good idea to take a network capture trace on the LAN in order to review the SIP behaviour - we'd be happy to help review the captures if you can share them. +​ +Outbound calling requires **SIP authentication** for credential based SIP Connections. When you make an outbound call from a credential based SIP Connection, our system will issue a SIP 407 proxy authentication response - challenging you to verify who you are. You verify who you are by sending a new SIP INVITE with your SIP Connections credentials (username + password) hashed. Once we can verify the hash, we'll allow your outbound calls to proceed. This is a great [article](https://andrewjprokop.wordpress.com/2015/01/27/understanding-sip-authentication/) that discusses the authentication process in-depth. +​ Again, inbound and outbound are decoupled and use different methods to receive and make calls. --- @@ -127,5 +128,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4366901-your-number-lookup-guide.md b/support-docs/en--articles--4366901-your-number-lookup-guide.md index 19f8f1bd..f796f285 100644 --- a/support-docs/en--articles--4366901-your-number-lookup-guide.md +++ b/support-docs/en--articles--4366901-your-number-lookup-guide.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/4366901-your-number-lookup-guide +title: "Your Number Lookup Guide" +description: "This guide covers how to use the Number Lookup tool in the Telnyx Mission Control Portal to retrieve carrier details… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a5ecd92b7a5789ec646b37632db4606ed7fcc0701d8ccb546a39646a26f6409c --- -Your Number Lookup Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Your Number Lookup Guide -This guide covers how to use the Number Lookup tool in the Telnyx Mission Control Portal to retrieve carrier details and Caller ID (CNAM) data. +This guide covers how to use the Number Lookup tool in the Telnyx Mission Control Portal to retrieve carrier details… See Telnyx guidance and requirements. -Written by Nobin Bera -May 18, 2026 -Table of contents ## **Overview** @@ -38,19 +39,19 @@ Before using Number Lookup, ensure you have: ## **Using Number Lookup in the Portal** -1. **Sign in** to the [Telnyx portal](https://portal.telnyx.com/) +1. **Sign in** to the [Telnyx portal](https://portal.telnyx.com/) ​ -2. Navigate to +2. Navigate to ​ -3. Enter the phone number and select a **Lookup Type**: +3. Enter the phone number and select a **Lookup Type**: ​ * **None:** Basic info (LRN only). * **Carrier:** Adds carrier details. * **Caller Name:** Adds CNAM. - * **Both:** Returns all available data. + * **Both:** Returns all available data. ​ -4. Click **Lookup Number**. +4. Click **Lookup Number**. ​ ![](_images/f8077bed66bbd940.png) @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4371498-sending-alphanumeric-sms-sender-id.md b/support-docs/en--articles--4371498-sending-alphanumeric-sms-sender-id.md index 8688efb4..f14ec2fc 100644 --- a/support-docs/en--articles--4371498-sending-alphanumeric-sms-sender-id.md +++ b/support-docs/en--articles--4371498-sending-alphanumeric-sms-sender-id.md @@ -1,43 +1,44 @@ --- source_url: https://support.telnyx.com/en/articles/4371498-sending-alphanumeric-sms-sender-id +title: "Sending Alphanumeric SMS - Sender ID" +description: "This article gives an overview of how you can start sending Alphanumeric… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d7109015a42adcd0291aae8e990c214c6718d12b3973704715d331f12a60fae7 --- -Sending Alphanumeric SMS - Sender ID | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sending Alphanumeric SMS - Sender ID -This article gives an overview of how you can start sending Alphanumeric SMS +This article gives an overview of how you can start sending Alphanumeric… See Telnyx guidance and requirements. -Written by Shubam -June 6, 2024 -Table of contents -Make sure you've configured your account, such as purchasing a number, creating a messaging profile, and associating that messaging profile with that number. -​ -More details about Sending SMS using API V1 can be reviewed [here](https://support.telnyx.com/en/articles/4287554-sms-setup-with-postman). -​ +Make sure you've configured your account, such as purchasing a number, creating a messaging profile, and associating that messaging profile with that number. +​ +More details about Sending SMS using API V1 can be reviewed [here](https://support.telnyx.com/en/articles/4287554-sms-setup-with-postman). +​ POSTMAN is a RESTful HTTP client and can be downloaded from here. Make sure to also check out our Alphanumeric capabilities in this [article](https://support.telnyx.com/en/articles/6354449-alphanumeric-sender-id). -And for [specific error codes click here](https://developers.telnyx.com/api/errors): +And for [specific error codes click here](https://developers.telnyx.com/api/errors): ​ ![Breaking line](_images/682991ade0be9812.png) -# **What is the Alphanumeric Sender ID?** +## **What is the Alphanumeric Sender ID?** [Alphanumeric Sender ID](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) allows you to set your company name or brand as the Sender ID when sending one-way SMS messages to international destinations. Alphanumeric Sender IDs must be between 3 and up to 11 characters in length. Accepted characters include both upper- and lowercase ASCII letters, the digits 0 through 9, and space: A-Z, a-z, 0-9. They may not be only numbers. -Alphanumeric Sender ID can be set dynamically on the POST request to our API when sending an SMS. You just need to set a valid alphanumeric ID in the FROM field and we will use that. +Alphanumeric Sender ID can be set dynamically on the POST request to our API when sending an SMS. You just need to set a valid alphanumeric ID in the FROM field and we will use that. ​ Consider that you need to have your account verified to Level 2 in order to use this feature. At this time, alphanumeric is not supported by the carriers in the US or Canada. @@ -53,10 +54,10 @@ At this stage, you are ready to send SMS. 3. In the "Body", you can paste in the following: ``` -{ -"from": "Alphanumeric_id", -"to": "+1[intended recipient]", -"body": "Hello World" +{ +"from": "Alphanumeric_id", +"to": "+1[intended recipient]", +"body": "Hello World" } ``` @@ -73,16 +74,16 @@ You can send one way alphanumeric messages via our [API V2](https://developers.t **Example:** ``` -curl --location --request POST 'https://api.telnyx.com/v2/messages' \ ---header 'Accept: application/json' \ ---header 'Content-Type: application/json' \ ---header 'Authorization: Bearer KEYXXX' \ ---data-raw '{ -"from": "MyCompany", -"to": "+destination_number", -"messaging_profile_id": "abcdefghi-35bc-4c53-aa60-515de9de707c", -"text": "Hello World!", -"webhook_url": "for real time updates" +curl --location --request POST 'https://api.telnyx.com/v2/messages' \ +--header 'Accept: application/json' \ +--header 'Content-Type: application/json' \ +--header 'Authorization: Bearer KEYXXX' \ +--data-raw '{ +"from": "MyCompany", +"to": "+destination_number", +"messaging_profile_id": "abcdefghi-35bc-4c53-aa60-515de9de707c", +"text": "Hello World!", +"webhook_url": "for real time updates" }' ``` @@ -97,5 +98,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4374050-configuring-call-control-texml-applications-voice-api.md b/support-docs/en--articles--4374050-configuring-call-control-texml-applications-voice-api.md index c328e8ad..4996d294 100644 --- a/support-docs/en--articles--4374050-configuring-call-control-texml-applications-voice-api.md +++ b/support-docs/en--articles--4374050-configuring-call-control-texml-applications-voice-api.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4374050-configuring-call-control-texml-applications-voice-api +title: "Configuring Call Control/TeXML Applications - Voice API" +description: "This article describes the in-depth setup of Call Control / TeXML Applications on our Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b3a35ac78a793ecd5294a1cc14ac87758b05d6dd76e5bd45f19eabcba1c81225 --- -Configuring Call Control/TeXML Applications - Voice API | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring Call Control/TeXML Applications - Voice API -This article describes the in-depth setup of Call Control / TeXML Applications on our Mission Control Portal. +This article describes the in-depth setup of Call Control / TeXML Applications on our Mission Control Portal. See Telnyx guidance and requirements. -Written by David -May 14, 2026 -Table of contents -# Configuration of Call Control/TeXML Voice Apps +## Configuration of Call Control/TeXML Voice Apps The [Call Control / TeXML](https://portal.telnyx.com/#/app/next/call-control/applications) applications section is located on the left hand side of the portal under Voice > Programmable Voice. @@ -86,7 +87,7 @@ Enable capture of RTCP reports to build QoS Reports (found under Debugging > SIP ### Call Cost Webhook Event -Specify if the call cost webhook should be sent. By default it's not enabled, clicked the "yes" radio button to enable it. +Specify if the call cost webhook should be sent. By default it's not enabled, clicked the "yes" radio button to enable it. ​ ![](_images/a93d9efb8a5a9d41.png) @@ -159,7 +160,7 @@ The application id is used to reference or trigger your API calls programmatical ## TeXML App Name -Click on " Create TeXML App" and assign a name to this application to better manage the application. +Click on " Create TeXML App" and assign a name to this application to better manage the application. ​ ![](_images/ba50715e7c7d6c43.png) @@ -206,7 +207,7 @@ There are three types in this field: RFC 2833, Inband and SIP INFO. ### Call Cost Webhook Event -Specify if the call cost webhook should be sent. By default it's not enabled, clicked the "yes" radio button to enable it. +Specify if the call cost webhook should be sent. By default it's not enabled, clicked the "yes" radio button to enable it. ​ ![](_images/e509c2fc6109e61d.png) @@ -280,5 +281,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4377462-norway-number-porting.md b/support-docs/en--articles--4377462-norway-number-porting.md index 4f02e82d..735488c1 100644 --- a/support-docs/en--articles--4377462-norway-number-porting.md +++ b/support-docs/en--articles--4377462-norway-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4377462-norway-number-porting +title: "Norway Number Porting" +description: "A list of requirements for Norway number portability - Get key details here. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6f66439e325cecc97a475c8ec20a207def5a8702a71f96633f0b93562d3caeb1 --- -Norway Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Norway Number Porting -A list of requirements for Norway number portability - Get key details here. +A list of requirements for Norway number portability - Get key details here. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 5, 2025 -Table of contents -# Porting Numbers to/from Norway +## Porting Numbers to/from Norway **Local / National / Toll-Free Numbers** @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4378813-us-local-call-completion.md b/support-docs/en--articles--4378813-us-local-call-completion.md index 206b6d80..685a03c6 100644 --- a/support-docs/en--articles--4378813-us-local-call-completion.md +++ b/support-docs/en--articles--4378813-us-local-call-completion.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4378813-us-local-call-completion +title: "US Local Call Completion" +description: "This article describes local call completion issues and why it occurs. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ae051f44e063122227d167a82852d5f8fe0b518792787c28b3ccbaa97b23a010 --- -US Local Call Completion | Telnyx Help Center -[Skip to main content](#main-content) + + + + # US Local Call Completion -This article describes local call completion issues and why it occurs. +This article describes local call completion issues and why it occurs. See Telnyx guidance and requirements. -Written by Dillin -January 20, 2026 -Table of contents -# **US Local Calling Experience** +## **US Local Calling Experience** ![Breaking Line](_images/682991ade0be9812.png) @@ -30,8 +31,8 @@ Much like [US Rural Call Completion](https://support.telnyx.com/en/articles/4096 ![Breaking Line](_images/682991ade0be9812.png) -Firstly, we must understand what a typical call flow entails and how carriers know where to route calls that their subscribers dial. Typically, in a local calling scenario, you have the following: -​ +Firstly, we must understand what a typical call flow entails and how carriers know where to route calls that their subscribers dial. Typically, in a local calling scenario, you have the following: +​ Originating Carrier -> Downstream Tandem -> LEC -> Upstream Tandem -> Destination Carrier. * **Originating Carrier:** The carrier of the calling party. @@ -50,19 +51,19 @@ Call routing works using ***LERG, LATA, LRN, LNP, NPA & Rate Center*** informati * **LATA**: Local Access Transport Area. This is the geographic area in which numbers are routed. Typically, LATA's do not cross states but states can have multiple LATA's. * **LRN**: Location Routing Number. It's a unique identification phone number which tells the industry how to route calls through the PSTN. Each carrier has at least one LRN per LATA. They were created to provide local number portability by allowing numbers to route successfully when moving carriers. The only requirement is that the LRN changes. * **LNP**: Local Number Portability. The ability to retain your local phone if you switch to another carrier. -* **NPA:** Number Planning Area. Calls to ported or pooled numbers are routed based on the NPA-NXX of the number’s associated LRN. The NPA is a 3 digit number that identifies the area code of the region. A single NPA can be available in more than one rate center. +* **NPA:** Number Planning Area. Calls to ported or pooled numbers are routed based on the NPA-NXX of the number’s associated LRN. The NPA is a 3 digit number that identifies the area code of the region. A single NPA can be available in more than one rate center. ​ -* **Rate Center**: A rate center is a geographical area used to determine the boundaries for local calling, billing, and assigning specific phone numbers, which can encompass multiple area codes. +* **Rate Center**: A rate center is a geographical area used to determine the boundaries for local calling, billing, and assigning specific phone numbers, which can encompass multiple area codes. ​ ## **Relationship Between Components & Terms** ![Breaking Line](_images/682991ade0be9812.png) -Carriers are typically assigned thousand block NPA-NXX's they can then provide to their subscribers. When Telnyx loads numbers that our customers can purchase, our numbering team ensure that each NPA-NXX number is assigned a particular LRN. -​ -This LRN is broadcasted to the industry via NPAC Iconetiv who administer the routing of phone calls. Telnyx also provides the NPA-NXX blocks and LRN information to our upstream tandems, so they can load the information into their switches and know how to route calls when they receive calls from the LEC at the PSTN. -​ +Carriers are typically assigned thousand block NPA-NXX's they can then provide to their subscribers. When Telnyx loads numbers that our customers can purchase, our numbering team ensure that each NPA-NXX number is assigned a particular LRN. +​ +This LRN is broadcasted to the industry via NPAC Iconetiv who administer the routing of phone calls. Telnyx also provides the NPA-NXX blocks and LRN information to our upstream tandems, so they can load the information into their switches and know how to route calls when they receive calls from the LEC at the PSTN. +​ The problem that we see from time to time is that our customers mention that their clients were unable to reach them. From our experience Call completion issues are likely caused by a translations issue. Translation issues typically occur after porting out or at the tandem switches. * **Porting Out** - The originating (losing) carrier has not removed old routing information from their network, resulting in their subscribers calls never reaching the new destinations network. We typically see delays with legacy telco providers, where it can take at least one hour, post port out, for them to update their routing information across their network. @@ -78,8 +79,8 @@ At Telnyx, we're looking to connect people globally, no matter where they reside The problem becomes more difficult when it's not an issue with our tandem providers, where they have verified the calls never reached their network from the PSTN. This means it could have been an intermittent issue, at the time of the call, either at the LEC or an actual issue at the downstream tandem or simply with the originating carrier. -Often attempts to reach out to the originating carriers, whether it be directly or with the assistance of our tandem providers, yield CPNI compliance restrictions and "Please have our subscriber reach out to our support to log a fault". -​ +Often attempts to reach out to the originating carriers, whether it be directly or with the assistance of our tandem providers, yield CPNI compliance restrictions and "Please have our subscriber reach out to our support to log a fault". +​ We're all about connectivity and we are willing to continue to troubleshoot local issues your client's callers may be having. ## **How to Report Local US Calling Issues** @@ -104,5 +105,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4380325-search-and-buy-numbers.md b/support-docs/en--articles--4380325-search-and-buy-numbers.md index a5cc668f..efe8e836 100644 --- a/support-docs/en--articles--4380325-search-and-buy-numbers.md +++ b/support-docs/en--articles--4380325-search-and-buy-numbers.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/4380325-search-and-buy-numbers +title: "Search and Buy Numbers" +description: "This article describes the process of obtaining phone numbers through Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 399a690cb01cb6d9683e0cfe7a7cd93a65b90bf95e0f1634084569d13e5f42fc --- -Search and Buy Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Search and Buy Numbers -This article describes the process of obtaining phone numbers through Telnyx. +This article describes the process of obtaining phone numbers through Telnyx. See Telnyx guidance and requirements. -Written by Nobin Bera -April 30, 2026 -Table of contents This article describes how to search and buy numbers in the Telnyx Mission Control Portal, leveraging different search mechanisms, adding numbers to the cart and reviewing your orders after purchase. @@ -24,7 +25,7 @@ This article describes how to search and buy numbers in the Telnyx Mission Contr ### **Configuration** -The [My Numbers](https://portal.telnyx.com/#/numbers/my-numbers) Section of Mission Control houses all of the phone numbers you've purchased or ported to Telnyx. +The [My Numbers](https://portal.telnyx.com/#/numbers/my-numbers) Section of Mission Control houses all of the phone numbers you've purchased or ported to Telnyx. ​ ![](_images/7165ce98f691a532.png) @@ -55,14 +56,14 @@ Choose the country in the dropdown in which you want to find a phone number. Thi ### Features: -Choose one or multiple features to ensure that the number you'll be purchasing is aligned with your use case: +Choose one or multiple features to ensure that the number you'll be purchasing is aligned with your use case: ​ ![](_images/eeaf92d6ef2b4dba.png) ## Number Type: -Choose the number type you're looking to purchase: +Choose the number type you're looking to purchase: ​ ![](_images/d88c9e58e4f5236a.png) @@ -176,7 +177,7 @@ For bulk deletes of numbers, please consider using our [API](https://developers. ### International Requirements -When ordering numbers outside of North America, you may be prompted to provide more information to comply with local regulatory requirements by a set deadline. You can find a list of requirements for each country **[here](https://support.telnyx.com/en/collections/1511606-international-did-requirements).** +When ordering numbers outside of North America, you may be prompted to provide more information to comply with local regulatory requirements by a set deadline. You can find a list of requirements for each country **[here](https://support.telnyx.com/en/collections/1511606-international-did-requirements).** ​ Numbers that require further documentation will be displayed with a warning note on your portal. @@ -202,7 +203,7 @@ You may also start a conversation with our numbering team for any inquiries abou ![](_images/461a75fef9640e11.png) -**Please note: Any number without proper documentation uploaded may not be activated, and inbound call capabilities may not work as expected.** +**Please note: Any number without proper documentation uploaded may not be activated, and inbound call capabilities may not work as expected.** ​ ### **Additional Guides to Searching, Purchasing & Ordering DIDs** @@ -222,5 +223,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4400326-south-africa-number-porting.md b/support-docs/en--articles--4400326-south-africa-number-porting.md index d2e62621..81388c51 100644 --- a/support-docs/en--articles--4400326-south-africa-number-porting.md +++ b/support-docs/en--articles--4400326-south-africa-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4400326-south-africa-number-porting +title: "South Africa Number Porting" +description: "Here you will find a detailed list of requirements for South Africa number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9aba850b7c7f50e0dec1feacb7ed9e115b49804b2578b0489d37f845435d1617 --- -South Africa Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # South Africa Number Porting -Here you will find a detailed list of requirements for South Africa number portability. +Here you will find a detailed list of requirements for South Africa number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Local Number type** +## **Local Number type** 1. LOA (local address is required) 2. Latest Invoice @@ -36,7 +37,7 @@ Table of contents Download LOA **[here](https://www.dropbox.com/s/fvfhmlarpen9ucb/SouthAfrica-portingform.pdf?dl=0)** -**Please note** +**Please note** Details of DSL functionality or any other services linked to the line must be confirmed in the service request. If this information is not provided to Telnyx and there are services on the line, these will be lost and will not be recoverable after the port takes place. In the case of special services linked to the line, please confirm a number that will remain with the losing communications carrier, to link the services on. ### @@ -50,5 +51,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4404409-resources-on-your-account.md b/support-docs/en--articles--4404409-resources-on-your-account.md index 0bf97613..571f33cb 100644 --- a/support-docs/en--articles--4404409-resources-on-your-account.md +++ b/support-docs/en--articles--4404409-resources-on-your-account.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/4404409-resources-on-your-account +title: "Resources on Your Account" +description: "Quick links for other useful resources for your Telnyx Mission Control Account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6aead4d6ac2cea57584f04802d857377fb3bc7833531d467351fc1c7a6051539 --- -Resources on Your Account | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Resources on Your Account -Quick links for other useful resources for your Telnyx Mission Control Account. +Quick links for other useful resources for your Telnyx Mission Control Account. See Telnyx guidance and requirements. -Written by Dillin -January 30, 2026 -Table of contents This article describe other useful resources which can be accessed from your Telnyx Mission Control Portal account. -# **Useful Mission Control Resources** +## **Useful Mission Control Resources** Available on the bottom left hand side of your account, you will see 4 useful resources that you can quickly access. * ![](_images/66c5113b26cb94aa.png) - Support - [https://support.telnyx.com/](https://support.telnyx.com/en/) - Where you can access our knowledge base. + Support - [https://support.telnyx.com/](https://support.telnyx.com/en/) - Where you can access our knowledge base. ​ -* API Docs - - Our developer documentation for our API's and SDK's. +* API Docs - - Our developer documentation for our API's and SDK's. ​ -* Release Notes - - For all the latest news on our recently and historically releases features. +* Release Notes - - For all the latest news on our recently and historically releases features. ​ * System Status - - Subscribe to keep up to date for any incidents. @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4404448-sip-connection-inbound-outbound-settings.md b/support-docs/en--articles--4404448-sip-connection-inbound-outbound-settings.md index 8cdcdc40..f23ae51f 100644 --- a/support-docs/en--articles--4404448-sip-connection-inbound-outbound-settings.md +++ b/support-docs/en--articles--4404448-sip-connection-inbound-outbound-settings.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4404448-sip-connection-inbound-outbound-settings +title: "SIP Connection: Inbound & Outbound Settings" +description: "Master inbound and outbound voice configurations with Telnyx's comprehensive guideline materials. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 84a002ce41a2cc6ea5434f26d6c9f0fbbb242687854168eac4c9dad904d99fea --- -SIP Connection: Inbound & Outbound Settings | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP Connection: Inbound & Outbound Settings -Master inbound and outbound voice configurations with Telnyx's comprehensive guideline materials. +Master inbound and outbound voice configurations with Telnyx's comprehensive guideline materials. See Telnyx guidance and requirements. -Written by Dillin -April 29, 2026 -Table of contents -# **SIP Settings** +## **SIP Settings** We provide our customers with the ability to enable certain features on their SIP Connection, to allow for more control on your inbound or outbound calls. @@ -85,7 +86,7 @@ The settings available are as follows: By default this is unselected. Select yes if you want receive attestation information in the webhooks for incoming calls. * ## **Enable 3rd Party Call Control** - Specifically for Cisco UCM devices but useful in cases where the SIP INVITE doesn't include a SDP (late media negotiation). + Specifically for Cisco UCM devices but useful in cases where the SIP INVITE doesn't include a SDP (late media negotiation). ​ * ## Enable Simultaneous Ringing @@ -134,5 +135,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4409457-telnyx-sip-response-codes.md b/support-docs/en--articles--4409457-telnyx-sip-response-codes.md index 613669e4..7de5d989 100644 --- a/support-docs/en--articles--4409457-telnyx-sip-response-codes.md +++ b/support-docs/en--articles--4409457-telnyx-sip-response-codes.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/4409457-telnyx-sip-response-codes +title: "Telnyx SIP Response Codes" +description: "This article highlights the SIP response codes Telnyx uses and their unique meanings! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f5f411c9eb9943f39d1f186c1c1b0d61c08172c4938a7d91c126fc18ece6fe72 --- -Telnyx SIP Response Codes | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx SIP Response Codes -This article highlights the SIP response codes Telnyx uses and their unique meanings! +This article highlights the SIP response codes Telnyx uses and their unique meanings! See Telnyx guidance and requirements. -Written by David -May 6, 2026 -Table of contents At Telnyx, we have many different situations and settings that can result in a particular SIP response code sent back to your client. We realized that there are so many situations that may result in the same response code, it was necessary to distinguish them so our customers can have further clarity on why some of their calls did not complete as expected. The aim of this article is to list all the SIP response codes that can be expected and expand on their meaning, along with providing feedback on how to workaround them. We'll also discuss some special cases and include ISDN cause codes and their related hangup reasons. -# SIP Response Codes +## SIP Response Codes The format of the response codes is as follows: D1X, D2X, D3X...D9X @@ -231,7 +232,7 @@ The number of concurrent calls for all numbers under **Global Channel Billing** **D57 - 403 HD voice is disabled for this phone number** -This error happens when HD voice is disabled. +This error happens when HD voice is disabled. You attempted to make a call with HD voice enabled, but this feature is not activated for the phone number you're using. To resolve, enable HD voice for your phone number in your Telnyx account settings. @@ -248,7 +249,7 @@ This error occurs when a call to a short or special number is not supported by t ## D6X -# D60 - 403 Can not make calls to non-verified numbers at this account level +## D60 - 403 Can not make calls to non-verified numbers at this account level The user portal level doesn't allow this type of calls, they should upgrade their account to a higher level. @@ -256,7 +257,7 @@ Your account's current tier does not permit calls to non-verified numbers. To resolve, verify the destination number or upgrade your account to a higher tier that permits these call types. -# D61: "486 Busy Here D61" +## D61: "486 Busy Here D61" The user portal level doesn't allow this type of calls, they should upgrade their account to a higher level. @@ -379,7 +380,7 @@ The RURI is too long, at over 512 bytes. --- -# P15 +## P15 **503 CPS Limit reached** @@ -391,7 +392,7 @@ To resolve, wait a few seconds and retry, reduce your registration request rate, --- -# P16 +## P16 **403 Forbidden** @@ -439,7 +440,7 @@ A request is received and the Contact lenght is over 512 bytes, so it is rejecte --- -# R47 +## R47 **403 Too Many Contacts** @@ -527,7 +528,7 @@ Telnyx is unable to connect the call due to termination issues likely with multi --- -# TM1 +## TM1 **403 No Rates Found** @@ -541,8 +542,8 @@ To resolve, verify the destination number is correct, check if Telnyx offers cov ## IDSN Cause Codes & Hangup Reasons -ISDN cause codes are used to describe reasons for hang up, they are PSTN based codes which are included in the "Reason" header of SIP response. When the ISDN network or remote user disconnects a call for any reason, the cause might be reported by any ISDN-aware application. They don't necessarily indicate an error as cause codes are shown at the end of normally terminated calls as-well. They are simply guidelines and are implementation-dependent. -​ +ISDN cause codes are used to describe reasons for hang up, they are PSTN based codes which are included in the "Reason" header of SIP response. When the ISDN network or remote user disconnects a call for any reason, the cause might be reported by any ISDN-aware application. They don't necessarily indicate an error as cause codes are shown at the end of normally terminated calls as-well. They are simply guidelines and are implementation-dependent. +​ An example is: ***Reason: Q.850;cause=21;text="CALL\_REJECTED"***, where the ISDN cause code is 21 and the hangup reason is call rejected. This generally maps to a SIP 403 response. Please reference this [page](https://developer.signalwire.com/freeswitch/FreeSWITCH-Explained/Troubleshooting-Debugging/Hangup-Cause-Code-Table_3964945/) which provides a detailed breakdown for each cause code, their relevant hangup reason and associated SIP response mapping. @@ -591,5 +592,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4424926-reporting-detail-requests.md b/support-docs/en--articles--4424926-reporting-detail-requests.md index 29ed3803..87f12974 100644 --- a/support-docs/en--articles--4424926-reporting-detail-requests.md +++ b/support-docs/en--articles--4424926-reporting-detail-requests.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/4424926-reporting-detail-requests +title: "Reporting: Detail Requests" +description: "This article will showcase the detail requests section in greater detail. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9e07cd5c96b6fe2ae171841a9a06e0921bd8a237da49f572791d5f3737b9f9a6 --- -Reporting: Detail Requests | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Reporting: Detail Requests -This article will showcase the detail requests section in greater detail. +This article will showcase the detail requests section in greater detail. See Telnyx guidance and requirements. -Written by Dillin -April 11, 2026 -Table of contents In this article, I will describe the Reporting Feature on your Telnyx customer portal and what you can do there. -# **Video Walk-through for Reporting Requests** +## **Video Walk-through for Reporting Requests** Coming soon! This walk-through will demonstrate the usage of our Reporting tools. @@ -67,5 +68,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4425016-reporting-usage-reports.md b/support-docs/en--articles--4425016-reporting-usage-reports.md index cc753d2d..ff7d7dbf 100644 --- a/support-docs/en--articles--4425016-reporting-usage-reports.md +++ b/support-docs/en--articles--4425016-reporting-usage-reports.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/4425016-reporting-usage-reports +title: "Reporting: Usage Reports" +description: "This article will showcase the usage reports section in greater detail. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 30f8aa0b1f0d6ce1149f72ec0dd6c9b5b4f432dbe819431a70552a9b0cc658ea --- -Reporting: Usage Reports | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Reporting: Usage Reports -This article will showcase the usage reports section in greater detail. +This article will showcase the usage reports section in greater detail. See Telnyx guidance and requirements. -Written by Dillin -December 26, 2024 -Table of contents In this article, I will describe the Usage Reports Feature on your Telnyx customer portal and what you can do there. -# **Video Walk-through to Usage Reports** +## **Video Walk-through to Usage Reports** Coming soon! This walk-through will demonstrate the usage of our Reporting tools. @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4425088-reporting-monthly-charges.md b/support-docs/en--articles--4425088-reporting-monthly-charges.md index 8f106773..79e9854a 100644 --- a/support-docs/en--articles--4425088-reporting-monthly-charges.md +++ b/support-docs/en--articles--4425088-reporting-monthly-charges.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/4425088-reporting-monthly-charges +title: "Reporting: Monthly Charges" +description: "This article will showcase the Monthly Charges section in greater… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 10abce55332988e99b8cef4c73b9c9346ec382448d4be760e9b8fd597f28ddde --- -Reporting: Monthly Charges | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Reporting: Monthly Charges -This article will showcase the Monthly Charges section in greater detail +This article will showcase the Monthly Charges section in greater… See Telnyx guidance and requirements. -Written by Dillin -April 30, 2026 -Table of contents In this article, I will describe the Monthly Charges Feature on your Telnyx customer portal and what you can do there. -# **Video Walk-through for Reporting tools** +## **Video Walk-through for Reporting tools** Coming soon! This walk-through will demonstrate the usage of our Reporting tools. @@ -117,5 +118,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4450150-faqs-about-mms-at-telnyx.md b/support-docs/en--articles--4450150-faqs-about-mms-at-telnyx.md index 5fe2f0de..0a36042d 100644 --- a/support-docs/en--articles--4450150-faqs-about-mms-at-telnyx.md +++ b/support-docs/en--articles--4450150-faqs-about-mms-at-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4450150-faqs-about-mms-at-telnyx +title: "FAQs about MMS at Telnyx" +description: "Here you will find frequently asked questions about sending and receiving MMS, answered. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9ff074e9d222aeaeefab4ef8a7b4f48bd3e2475aad3e16d893deda30e649308b --- -FAQs about MMS at Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FAQs about MMS at Telnyx -Here you will find frequently asked questions about sending and receiving MMS, answered. +Here you will find frequently asked questions about sending and receiving MMS, answered. See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 30, 2024 -Table of contents -# Telnyx MMS: Character Limits, File Types, and Sending Rules +## Telnyx MMS: Character Limits, File Types, and Sending Rules ## **What is the character limit for MMS?** @@ -112,5 +113,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4453840-post-dial-delay-pdd.md b/support-docs/en--articles--4453840-post-dial-delay-pdd.md index 72c58c15..5e45686b 100644 --- a/support-docs/en--articles--4453840-post-dial-delay-pdd.md +++ b/support-docs/en--articles--4453840-post-dial-delay-pdd.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4453840-post-dial-delay-pdd +title: "Post Dial Delay (PDD)" +description: "In this article we will explain post dial delay (PDD) and some of its causes. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 657ee95e09e56122c2959f3298710a6316e72b6a346e91171213fb5a9d71f5b9 --- -Post Dial Delay (PDD) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Post Dial Delay (PDD) -In this article we will explain post dial delay (PDD) and some of its causes. +In this article we will explain post dial delay (PDD) and some of its causes. See Telnyx guidance and requirements. -Written by Dillin -January 20, 2026 -Table of contents -# **What is PDD?** +## **What is PDD?** Post Dial Delay (PDD) is experienced by the originating caller - as the time from the sending of the final dialed digit to the point at which they hear ring tone or other in-band information. @@ -32,7 +33,7 @@ For SIP the PDD would be the time from Sending the **INVITE** to receiving the f PDD can occur for a number a reasons, the most prevalent reason is because the carrier of the number you are dialing has not received an indication that the end users device is ringing. PDD is widely experienced on wireless devices that have low signal and are far away from their providers closest cell tower - so it takes longer for the connection to be established. -Most carriers within the telecommunications industry consider anything under 7 seconds as an acceptable amount of PDD, and most will not troubleshoot PDD that is less than 7 seconds. +Most carriers within the telecommunications industry consider anything under 7 seconds as an acceptable amount of PDD, and most will not troubleshoot PDD that is less than 7 seconds. ​ At Telnyx, we partner with Tier 1 carriers and interconnects across the world. The better quality routes, the less likely there will be a delay. Our telephony operations team monitor and test our carriers and interconnects to ensure there are no underlying issues with call completion. Should you experience post dial delay over 7 seconds, please contact our support team ([support@telnyx.com](mailto:support@telnyx.com)) who can assist in verifying if there is an underlying issue and work with our internal teams to further optimize our routes and your experience. @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4557103-telnyx-privacy-policy.md b/support-docs/en--articles--4557103-telnyx-privacy-policy.md index 9bc6b1ae..5e9e6a4a 100644 --- a/support-docs/en--articles--4557103-telnyx-privacy-policy.md +++ b/support-docs/en--articles--4557103-telnyx-privacy-policy.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4557103-telnyx-privacy-policy +title: "Telnyx Privacy Policy" +description: "In this article we will provide details on Telnyx's privacy policy so you can have peace of mind. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 31da0db7e15cdc8b0a2c9177f64cf18ae008f05b40f3ac8717788275b2ede14e --- -Telnyx Privacy Policy | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Privacy Policy -In this article we will provide details on Telnyx's privacy policy so you can have peace of mind. +In this article we will provide details on Telnyx's privacy policy so you can have peace of mind. See Telnyx guidance and requirements. -Written by Dillin -May 25, 2024 -Table of contents -# **Details on Telnyx's Privacy Policy** +## **Details on Telnyx's Privacy Policy** Our privacy policy provides important information about how Telnyx handles personal information in line with the General Data Protection Regulation 2016/679. @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4567969-united-states-n11-codes.md b/support-docs/en--articles--4567969-united-states-n11-codes.md index 11b40f4a..a78c6ed9 100644 --- a/support-docs/en--articles--4567969-united-states-n11-codes.md +++ b/support-docs/en--articles--4567969-united-states-n11-codes.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4567969-united-states-n11-codes +title: "United States - N11 Codes" +description: "In this guide we will explain N11 codes in the United States and their purpose. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7c59353c2961de61a6db1ef8a8ebbdf2b9f0f3aeba731f9fcacb977b6e910dfc --- -United States - N11 Codes | Telnyx Help Center -[Skip to main content](#main-content) + + + + # United States - N11 Codes -In this guide we will explain N11 codes in the United States and their purpose. +In this guide we will explain N11 codes in the United States and their purpose. See Telnyx guidance and requirements. -Written by Dillin -May 25, 2024 -Table of contents -# **What Are N11 Codes?** +## **What Are N11 Codes?** N11 codes are used to provide three-digit dialing access to special services. @@ -56,5 +57,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4640720-what-is-an-exhausted-npa.md b/support-docs/en--articles--4640720-what-is-an-exhausted-npa.md index 8ae68ad7..5d5ed6a5 100644 --- a/support-docs/en--articles--4640720-what-is-an-exhausted-npa.md +++ b/support-docs/en--articles--4640720-what-is-an-exhausted-npa.md @@ -1,27 +1,28 @@ --- source_url: https://support.telnyx.com/en/articles/4640720-what-is-an-exhausted-npa +title: "What is an Exhausted NPA?" +description: "In this guide we will explain Exhausted NPA codes in the United States and their respective… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0552e57b5b449e7e6b40672fccf90122d7442a1c8c4696543bf519a84879ec9f --- -What is an Exhausted NPA? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is an Exhausted NPA? -In this guide we will explain Exhausted NPA codes in the United States and their respective overlay's +In this guide we will explain Exhausted NPA codes in the United States and their respective… See Telnyx guidance and requirements. -Written by Dillin -April 28, 2026 -Table of contents -# **What are NPA codes?** +## **What are NPA codes?** -The numbering planning area (NPA) are the three digit numbers that identify the region of specific localities across North America. -​ +The numbering planning area (NPA) are the three digit numbers that identify the region of specific localities across North America. +​ ​**Note:** Several rate centers, across a locality, can also share the same NPA. A rate center can be found by finding the NPA - NXX of a phone number. For example our office is located in Austin, Texas, the NPAs or Area Codes for Austin are 512 and 737. * **NPA**: Number Plan Area (aka Area Code) @@ -186,5 +187,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4860170-ip-authentication-with-x-telnyx-token.md b/support-docs/en--articles--4860170-ip-authentication-with-x-telnyx-token.md index 4c491bd0..138dc611 100644 --- a/support-docs/en--articles--4860170-ip-authentication-with-x-telnyx-token.md +++ b/support-docs/en--articles--4860170-ip-authentication-with-x-telnyx-token.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/4860170-ip-authentication-with-x-telnyx-token +title: "Ip Authentication with X-Telnyx-Token" +description: "In this article we will explain IP authentication with X-Telnyx-Token and when to use them. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 74bfbb9914b72ad8ebfa9f6b1ce99e34b35d13c31d3e6d21491849a52632d56c --- -Ip Authentication with X-Telnyx-Token | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ip Authentication with X-Telnyx-Token -In this article we will explain IP authentication with X-Telnyx-Token and when to use them. +In this article we will explain IP authentication with X-Telnyx-Token and when to use them. See Telnyx guidance and requirements. -Written by David -January 26, 2026 -Table of contents The token setting can be found under the settings tab of your [SIP Connections](https://portal.telnyx.com/#/voice/connections) Authentication & Routing Configuration section. ![](_images/8e3293ffa56227f7.png) -# Why incorporate an X-Telnyx-Token? +## Why incorporate an X-Telnyx-Token? In situations where you are managing numerous clients through a unified IP phone system, Telnyx enables the creation of multiple IP connections that operate under a single IP to manage client traffic effectively. @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4951492-managed-accounts.md b/support-docs/en--articles--4951492-managed-accounts.md index f5d4bb93..2782f2d8 100644 --- a/support-docs/en--articles--4951492-managed-accounts.md +++ b/support-docs/en--articles--4951492-managed-accounts.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/4951492-managed-accounts +title: "Managed Accounts" +description: "In this article we will explain managed (sub) accounts and how you can begin taking advantage of this feature. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7c0c63344e5ef3bbbd4664a4d2e3982294f39e4811e885a9559dc43a97dbc364 --- -Managed Accounts | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Managed Accounts -In this article we will explain managed (sub) accounts and how you can begin taking advantage of this feature. +In this article we will explain managed (sub) accounts and how you can begin taking advantage of this feature. See Telnyx guidance and requirements. -Written by Dillin -February 26, 2026 -Table of contents ![](_images/46ad5fb9399a0709.png) @@ -24,9 +25,9 @@ Managing multiple organizations through the Mission Control Portal and Telnyx AP ​ -# What is a Managed Account? +## What is a Managed Account? -A Managed Account is a sub-account created from within an existing Mission Control Portal account (which we call a **manager** account). Manager accounts have advanced control over pricing, reporting, administration, and billing functionalities of Managed Accounts: +A Managed Account is a sub-account created from within an existing Mission Control Portal account (which we call a **manager** account). Manager accounts have advanced control over pricing, reporting, administration, and billing functionalities of Managed Accounts: ​ ## Pricing and Reporting: @@ -137,7 +138,7 @@ Instead, the current workaround is: * Unfortunately, we do not support the migration of existing Telnyx user accounts under a manager account. + If an existing Telnyx user account would like to be placed under a manager account, they will need to reach out to [support@telnyx.com](mailto:support@telnyx.com) to have their account cancelled and email removed. - + This means that any existing configurations will be lost as we can not transfer them. + + This means that any existing configurations will be lost as we can not transfer them. ​ ![Breaking Line](_images/682991ade0be9812.png) @@ -151,5 +152,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4967485-short-code-supported-carriers.md b/support-docs/en--articles--4967485-short-code-supported-carriers.md index cc85f43c..4ad47053 100644 --- a/support-docs/en--articles--4967485-short-code-supported-carriers.md +++ b/support-docs/en--articles--4967485-short-code-supported-carriers.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/4967485-short-code-supported-carriers +title: "Short Code - Supported Carriers" +description: "Here you will find a global list of carriers that can support short code messages. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e6d5f36b6c5bbc94e8cf8597ec9c8a0cdc7e0ba565fa935dc0de72c2c652b0f4 --- -Short Code - Supported Carriers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Short Code - Supported Carriers -Here you will find a global list of carriers that can support short code messages. +Here you will find a global list of carriers that can support short code messages. See Telnyx guidance and requirements. -Written by Telnyx Sales -May 20, 2025 -Table of contents If you are interested in using a short code through our network, please submit a request here: ​**Please note:** Short-Codes are country-specific. This means that if you are using a [short code](https://telnyx.com/products/sms-short-code) that is registered in the United States, for example, only in-country traffic can be delivered to other United States numbers. -# **List of Carriers that Support Short Code** +## **List of Carriers that Support Short Code** This list is subject to change and may be updated occasionally. @@ -135,5 +136,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--4967498-fax-api-error-list.md b/support-docs/en--articles--4967498-fax-api-error-list.md index 36be109e..8ba5177d 100644 --- a/support-docs/en--articles--4967498-fax-api-error-list.md +++ b/support-docs/en--articles--4967498-fax-api-error-list.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/4967498-fax-api-error-list +title: "Fax API - Error List" +description: "In this article find explanations for both outbound and inbound errors you might experience with Programmable Fax. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 233e5cb7a46417fa97165a6ad12a3a662f0157f122ac87dc4f06ed46a3513595 --- -Fax API - Error List | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fax API - Error List -In this article find explanations for both outbound and inbound errors you might experience with Programmable Fax. +In this article find explanations for both outbound and inbound errors you might experience with Programmable Fax. See Telnyx guidance and requirements. -Written by Dillin -January 7, 2026 -Table of contents -# 1) Fax - Errors contained in the Webhook Payload: +## 1) Fax - Errors contained in the Webhook Payload: These error details will be included in the failure\_reason field contained in the Fax API Webhook event payloads. For tutorials and other details on the API Requests and Webhook payload formats, please refer to this [Documentation](https://developers.telnyx.com/docs/programmable-fax/send-a-fax-api). @@ -75,7 +76,7 @@ These error details will be included in the failure\_reason field contained in t * `user_channel_limit_exceeded` * `fax_initial_communication_timeout` -# 2) Fax - Errors in the Fax API CDR +## 2) Fax - Errors in the Fax API CDR These error codes and messages are contained in the last 2 columns in the CSV file generated by the Telnyx Portal Reporting Section, specifically, when selecting "Report Type": "Fax API". @@ -111,5 +112,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5025298-troubleshooting-call-completion.md b/support-docs/en--articles--5025298-troubleshooting-call-completion.md index 08d62d71..83e24ade 100644 --- a/support-docs/en--articles--5025298-troubleshooting-call-completion.md +++ b/support-docs/en--articles--5025298-troubleshooting-call-completion.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5025298-troubleshooting-call-completion +title: "Troubleshooting Call Completion" +description: "Identifying and resolving common issues with inbound and outbound… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9572a5fb4a41d00059dfd6b47ac6e1406f7dae75fa4f7ecc3d59091997b587e4 --- -Troubleshooting Call Completion | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Troubleshooting Call Completion -Identifying and resolving common issues with inbound and outbound calls +Identifying and resolving common issues with inbound and outbound… See Telnyx guidance and requirements. -Written by Dillin -April 14, 2026 -Table of contents -# **Troubleshooting Outbound Call Failures** +## **Troubleshooting Outbound Call Failures** Outbound calling, also known as “termination”, can be a tricky process to troubleshoot, but luckily, most termination issues are the result of a small handful of different causes. In this article, we will review the most common causes of call termination issues and illustrate what you can do to identify and resolve them. @@ -32,7 +33,7 @@ Industry regulations mandate a strict policy regarding caller ID. For Telnyx to ### **How do I append a valid caller ID?** -Unfortunately, this is where it varies. Each softphone and PBX has its own way of appending a caller ID to outbound calls. Fortunately, however, you can easily append a caller ID to any SIP connection using the **Caller ID Override** functionality within the Portal. To set a Caller ID Override, select the relevant SIP connection from the “SIP Connections” tab and select the “Outbound Options” icon to the right. From here, you can include a phone number that will be displayed on all outgoing calls made from this SIP connection. +Unfortunately, this is where it varies. Each softphone and PBX has its own way of appending a caller ID to outbound calls. Fortunately, however, you can easily append a caller ID to any SIP connection using the **Caller ID Override** functionality within the Portal. To set a Caller ID Override, select the relevant SIP connection from the “SIP Connections” tab and select the “Outbound Options” icon to the right. From here, you can include a phone number that will be displayed on all outgoing calls made from this SIP connection. ​ ## **Dialed number is not included in your whitelisted countries/regions** @@ -41,7 +42,7 @@ By default, all Outbound Voice Profiles are configured to allow traffic only to In order to resolve this, you must whitelist the region in the Outbound Voice Profile associated with the relevant SIP connection. You can do so by selecting “Outbound Voice Profiles” from the Mission Control Portal, selecting the relevant Outbound Voice Profile, and clicking the “+” button next to the relevant region. You can select individual regions, full continents, or add all regions and countries. -From here, you may be prompted to request level 2 verification, which authorizes you to make international calls. You can request this by hovering over your initials in the top right of the Portal, selecting “My Account”, and clicking the “Verifications” tab. Alternatively, you can find this page [here](https://portal.telnyx.com/#/app/account/verifications). For more information on account verification, please see our [Account Verification article](https://support.telnyx.com/en/articles/1130595-account-verification). +From here, you may be prompted to request level 2 verification, which authorizes you to make international calls. You can request this by hovering over your initials in the top right of the Portal, selecting “My Account”, and clicking the “Verifications” tab. Alternatively, you can find this page [here](https://portal.telnyx.com/#/app/account/verifications). For more information on account verification, please see our [Account Verification article](https://support.telnyx.com/en/articles/1130595-account-verification). ​ ## **403 - Forbidden** @@ -176,7 +177,7 @@ This allotted\_timeout error will occur when there is a timeout reached. For example, for the answer timeout setting on your SIP Connections inbound settings. If the call isn't answered within the defined time allotted. -The same timeout can apply using our call control voice API product where you can set +The same timeout can apply using our call control voice API product where you can set ​**Enable "hang-up" on timeout** on yourcall control application which tells Telnyx how long to wait for your call to be answered before hanging up due to the timeout set being reached. --- @@ -205,21 +206,21 @@ An exhaustive list of our SIP response codes can be found [here](https://support To gain additional insight when troubleshooting, you can leverage the debugging tool within the Portal to view the SIP logs and call flow for a specific call. For more information on using this tool, please see our [Debugging](https://support.telnyx.com/en/articles/4304872-telnyx-debugging-tools) article. The Debugging menu contains other features, such as the Web Dialer, which can be used to make calls directly from the Portal. -You can find more information on different reasons and cause codes [here](https://developer.signalwire.com/freeswitch/FreeSWITCH-Explained/Troubleshooting-Debugging/Hangup-Cause-Code-Table_3964945/). +You can find more information on different reasons and cause codes [here](https://developer.signalwire.com/freeswitch/FreeSWITCH-Explained/Troubleshooting-Debugging/Hangup-Cause-Code-Table_3964945/). ​ --- ## **Troubleshooting Inbound Call Failures** -Fortunately, inbound calls are susceptible to fewer problems than outbound calls; However, they can still be difficult to troubleshoot. If you are not receiving calls when you know you should be, this is generally an issue with either SIP registration or the authentication method selected when setting up your SIP connection. +Fortunately, inbound calls are susceptible to fewer problems than outbound calls; However, they can still be difficult to troubleshoot. If you are not receiving calls when you know you should be, this is generally an issue with either SIP registration or the authentication method selected when setting up your SIP connection. ​ ## **SIP Registration (for credential-based connections)** Much like other SIP providers, Telnyx maintains a registrar of the devices associated with SIP connections. When you authenticate your SIP credentials on your softphone or PBX, a SIP REGISTER request is sent from your device to Telnyx, which tells Telnyx where to send the calls that are directed to your SIP URI. -If you are not receiving any inbound calls on a credential-based SIP connection, it is likely that we are not receiving the SIP REGISTER requests from your device. Please ensure that you have whitelisted traffic to and from the IP addresses and subnets listed in our *[What IPs do I need to whitelist?](https://support.telnyx.com/en/articles/1130687-whitelisting-telnyx-ip-addresses)* article. +If you are not receiving any inbound calls on a credential-based SIP connection, it is likely that we are not receiving the SIP REGISTER requests from your device. Please ensure that you have whitelisted traffic to and from the IP addresses and subnets listed in our *[What IPs do I need to whitelist?](https://support.telnyx.com/en/articles/1130687-whitelisting-telnyx-ip-addresses)* article. ​ ## **IP and FQDN authentication** @@ -245,5 +246,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5073043-the-rate-sheet-and-lrn-explained.md b/support-docs/en--articles--5073043-the-rate-sheet-and-lrn-explained.md index ef06dc33..869ccbd3 100644 --- a/support-docs/en--articles--5073043-the-rate-sheet-and-lrn-explained.md +++ b/support-docs/en--articles--5073043-the-rate-sheet-and-lrn-explained.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/5073043-the-rate-sheet-and-lrn-explained +title: "The Rate Sheet and LRN explained" +description: "Why a supposed Rate Sheet price may not match the actual call price or why the rate limit may trigger earlier than… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 969c476529b99eed7b5996b2f65d7793f2507c08dfdd062e01e98652645933b5 --- -The Rate Sheet and LRN explained | Telnyx Help Center -[Skip to main content](#main-content) + + + + # The Rate Sheet and LRN explained -Why a supposed Rate Sheet price may not match the actual call price or why the rate limit may trigger earlier than expected. +Why a supposed Rate Sheet price may not match the actual call price or why the rate limit may trigger earlier than… See Telnyx guidance and requirements. -Written by David -April 7, 2026 -Table of contents -# The Rate Sheet and LRN explained +## The Rate Sheet and LRN explained When looking into Telnyx rate sheets to check for a call price you'll see the Destination Prefix column. While call pricing often involves simply the preferred number prefix in that column, some numbers use a different Location Routing Number (LRN), which can lead to confusion. Call rates are based on the Location Routing Number (LRN), not always the number you dial. In rare cases where they don’t match, the LRN destination prefix is what determines the cost. -# Finding the LRN and Determining Call Costs +## Finding the LRN and Determining Call Costs The LRN of a number can be found using the Lookup tool in the Mission Control Portal. Simply enter the number, and the tool will return the associated LRN prefix. This prefix should be used to determine the correct rate on the Rate Sheets. @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5104103-port-your-microsoft-ms-teams-numbers.md b/support-docs/en--articles--5104103-port-your-microsoft-ms-teams-numbers.md index 82c881ba..7a9b8360 100644 --- a/support-docs/en--articles--5104103-port-your-microsoft-ms-teams-numbers.md +++ b/support-docs/en--articles--5104103-port-your-microsoft-ms-teams-numbers.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/5104103-port-your-microsoft-ms-teams-numbers +title: "Port your Microsoft MS Teams Numbers" +description: "In this article you will learn how you can port your virtual phone numbers from Microsoft MS… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 81f23e7201b23e98a505bd4b7157e237dfddaa74ef0e49ad8a63820575942a9f --- -Port your Microsoft MS Teams Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port your Microsoft MS Teams Numbers -In this article you will learn how you can port your virtual phone numbers from Microsoft MS Teams +In this article you will learn how you can port your virtual phone numbers from Microsoft MS… See Telnyx guidance and requirements. -Written by Paul Cross -September 25, 2023 -Table of contents To port your VoIP, Google Voice, or Skype number to Telnyx you will need to [submit a port request](https://support.telnyx.com/en/articles/1130634-port-numbers-to-telnyx). -# Porting from Microsoft MS Teams +## Porting from Microsoft MS Teams 1. You'll first need to ensure that you have set a porting PIN in the Microsoft Teams admin center. 2. To set a porting PIN, in the left navigation of the **Microsoft Teams admin center**, go to **Voice** > **Phone numbers**, on the upper-right corner of the page, select **Manage porting PIN**, and then **enter a 10-digit PIN**. @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5120062-portugal-number-porting.md b/support-docs/en--articles--5120062-portugal-number-porting.md index 118e558a..c734531b 100644 --- a/support-docs/en--articles--5120062-portugal-number-porting.md +++ b/support-docs/en--articles--5120062-portugal-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5120062-portugal-number-porting +title: "Portugal Number porting" +description: "Here you will find a detailed list of requirements for Portugal number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1e2730cc6ed38639e9ebbf030ab3524f81b1a291ca6496c7336f177f43ecbf69 --- -Portugal Number porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Portugal Number porting -Here you will find a detailed list of requirements for Portugal number portability. +Here you will find a detailed list of requirements for Portugal number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Portugal Number porting** +## **Portugal Number porting** ## **Local / National Number in Portugal** @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5138185-bicom-pbxware-setup.md b/support-docs/en--articles--5138185-bicom-pbxware-setup.md index 42a29b55..94e7a2be 100644 --- a/support-docs/en--articles--5138185-bicom-pbxware-setup.md +++ b/support-docs/en--articles--5138185-bicom-pbxware-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5138185-bicom-pbxware-setup +title: "Bicom: PBXware Setup" +description: "Guide to configure Bicom PBXware with Telnyx as the SMS provider for unified communication. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5823afdb88ed10b43e9dfd8308ba43b5cdf7649d7a186696cb540eb50c75525b --- -Bicom: PBXware Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bicom: PBXware Setup -Guide to configure Bicom PBXware with Telnyx as the SMS provider for unified communication. +Guide to configure Bicom PBXware with Telnyx as the SMS provider for unified communication. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_b3ef4bdae2) @@ -41,7 +42,7 @@ Additional documentation and resources: --- -# Instructions for configuring Bicom PBXware to work with Telnyx +## Instructions for configuring Bicom PBXware to work with Telnyx In this activity you will: @@ -92,5 +93,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5170721-best-practices-for-contacting-support.md b/support-docs/en--articles--5170721-best-practices-for-contacting-support.md index e7cbe550..be5dee3a 100644 --- a/support-docs/en--articles--5170721-best-practices-for-contacting-support.md +++ b/support-docs/en--articles--5170721-best-practices-for-contacting-support.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/5170721-best-practices-for-contacting-support +title: "Best Practices for Contacting Support" +description: "Get 24/7 international support and learn how to report call, messaging, portal, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d10dfb19d9294085fdd76700669dca618b30f2aa7fc08ba68c583619e8501f9b --- -Best Practices for Contacting Support | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Best Practices for Contacting Support -Get 24/7 international support and learn how to report call, messaging, portal, and API concerns with our efficient contact methods. +Get 24/7 international support and learn how to report call, messaging, portal, See Telnyx guidance and requirements. -Written by Dillin -June 4, 2025 -Table of contents -# How to Contact Telnyx Network Operation Center +## How to Contact Telnyx Network Operation Center -**Chat:** click the "chat with us" link on the bottom of the left menu when signed into the Portal and the chat window will appear on the bottom right of the Mission Control Portal. +**Chat:** click the "chat with us" link on the bottom of the left menu when signed into the Portal and the chat window will appear on the bottom right of the Mission Control Portal. ​**Phone:** at +18889809750 or any of the international numbers listed below. **Ticket:** Email us at [support@telnyx.com](mailto:support@telnyx.com). @@ -45,18 +46,18 @@ The best way to provide a call example is with a Call ID (SIP Call ID, Unique CD **SIP Connection Name & ID:** Name and ID of SIP Connection which can be found in the SIP Connection settings. -**Direction**: Inbound or Outbound -​**CLI**: Source number -​**CLD**: Destination number +**Direction**: Inbound or Outbound +​**CLI**: Source number +​**CLD**: Destination number ​**Date+Time**: Including timezone ### Messaging Example: -**Messaging Profile Name & ID:** Name and ID of the Messaging Profile which can be found in the messaging profiles settings. -​**Direction:** Inbound / Outbound. -​**From number / Alphanumeric Sender ID:** The senders number or name. -​**To number:** The receivers number. -​**Date Timestamp:** Including timezone. +**Messaging Profile Name & ID:** Name and ID of the Messaging Profile which can be found in the messaging profiles settings. +​**Direction:** Inbound / Outbound. +​**From number / Alphanumeric Sender ID:** The senders number or name. +​**To number:** The receivers number. +​**Date Timestamp:** Including timezone. ​**Error Code:** Found in the response but can be referenced [here](https://developers.telnyx.com/api/errors). Telnyx NOC can troubleshoot most call quality or messaging issues up to 72 hours since occurrence, however should an escalation with any carrier partners be required -examples within 48 hours is necessary. @@ -67,13 +68,13 @@ If the issue is not reproducible, examples within 24 hours to continue any escal ## Reporting API Issues -Unexpected API responses can be rather tricky to diagnose. The simplest way to report API issues is to send us as much of the following information as possible: -​ -​**Issue:** The encountered issue in a few words, and the expected behavior from the endpoint(s). -​**Endpoint(s):** The exact public URL endpoints you are sending requests to. -​**Timestamp with timezone:** Preferably within the last 24 hours. -​**Request:** The payload of the request you are sending. -​**Response:** The payload of the response you are receiving from our API. +Unexpected API responses can be rather tricky to diagnose. The simplest way to report API issues is to send us as much of the following information as possible: +​ +​**Issue:** The encountered issue in a few words, and the expected behavior from the endpoint(s). +​**Endpoint(s):** The exact public URL endpoints you are sending requests to. +​**Timestamp with timezone:** Preferably within the last 24 hours. +​**Request:** The payload of the request you are sending. +​**Response:** The payload of the response you are receiving from our API. ​**Can you replicate the issue:** Yes/No You can try the request [here](https://developers.telnyx.com). Additional information, such as explaining what function you were attempting to perform with your API request is also greatly appreciated. We require this information as API related issues are more complex than other products. The more information that’s provided, the easier we locate the root problem. Additionally, you are always welcome to reference [our error documentation](https://developers.telnyx.com/api/errors) to determine the source of the error you encountered. @@ -138,5 +139,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5179083-el-salvador-number-porting.md b/support-docs/en--articles--5179083-el-salvador-number-porting.md index 5e1f7360..72a7ee84 100644 --- a/support-docs/en--articles--5179083-el-salvador-number-porting.md +++ b/support-docs/en--articles--5179083-el-salvador-number-porting.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/5179083-el-salvador-number-porting +title: "El Salvador Number Porting" +description: "Here you will find a detailed list of requirements for El Salvador number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: eb7e15a8386346912614e437e3e2fe4cb0284c4e85762b1873ef53bbdbcfbd04 --- -El Salvador Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # El Salvador Number Porting -Here you will find a detailed list of requirements for El Salvador number portability. +Here you will find a detailed list of requirements for El Salvador number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -February 10, 2026 -Table of contents -# For Local / National number Types in El Salvador +## For Local / National number Types in El Salvador 1. Valid LOA (Local address required) 2. Copy of Identification (DUI) or Passport of the Authorized Person 3. Copy of the latest invoice with a local carrier 4. Proof of payment of the latest invoice with the local carrier 5. Company registration certificate (only if the numbers belong to a company) -6. Power of Attorney (only if the numbers belong to a company) +6. Power of Attorney (only if the numbers belong to a company) ​ Contact [porting@telnyx.com](mailto:porting@telnyx.com) for the LOA template for number porting in El Salvador**.** @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5188524-hungary-number-porting.md b/support-docs/en--articles--5188524-hungary-number-porting.md index e4c76e0a..f10f64fc 100644 --- a/support-docs/en--articles--5188524-hungary-number-porting.md +++ b/support-docs/en--articles--5188524-hungary-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5188524-hungary-number-porting +title: "Hungary Number Porting" +description: "Here you will find a detailed list of requirements for Hungary number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 47ef4b13a3028585796a7e15318eba675eb60a3f25af87b5857afe2976c0041c --- -Hungary Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Hungary Number Porting -Here you will find a detailed list of requirements for Hungary number portability. +Here you will find a detailed list of requirements for Hungary number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For all number Types in Hungary** +## **For all number Types in Hungary** 1. LoA with account number @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5188540-latvia-number-porting.md b/support-docs/en--articles--5188540-latvia-number-porting.md index 65160cfb..9ffeb1e9 100644 --- a/support-docs/en--articles--5188540-latvia-number-porting.md +++ b/support-docs/en--articles--5188540-latvia-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5188540-latvia-number-porting +title: "Latvia Number Porting" +description: "Here you will find a detailed list of requirements for Latvia number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5c6e1c42124db614ff9f455a99157b169325f014d955b5697877533590bba6da --- -Latvia Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Latvia Number Porting -Here you will find a detailed list of requirements for Latvia number portability. +Here you will find a detailed list of requirements for Latvia number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Latvia Number Porting** +## **Latvia Number Porting** ## **For Local / National number Types in Latvia** @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5188555-luxembourg-number-porting.md b/support-docs/en--articles--5188555-luxembourg-number-porting.md index 7b1be360..4e2ab2a9 100644 --- a/support-docs/en--articles--5188555-luxembourg-number-porting.md +++ b/support-docs/en--articles--5188555-luxembourg-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5188555-luxembourg-number-porting +title: "Luxembourg Number Porting" +description: "Here you will find a detailed list of requirements for Luxembourg number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ac2ddf880b45ae74934e26c06e2d35e10cee41fec96bd1bff11f54c147935b87 --- -Luxembourg Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Luxembourg Number Porting -Here you will find a detailed list of requirements for Luxembourg number portability. +Here you will find a detailed list of requirements for Luxembourg number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For Local, National and Toll-free number Types in Luxembourg** +## **For Local, National and Toll-free number Types in Luxembourg** 1. LoA @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5188563-norway-number-porting.md b/support-docs/en--articles--5188563-norway-number-porting.md index fa6909c5..c42a71d6 100644 --- a/support-docs/en--articles--5188563-norway-number-porting.md +++ b/support-docs/en--articles--5188563-norway-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5188563-norway-number-porting +title: "Norway Number Porting" +description: "Here you will find a detailed list of requirements for Norway number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a2e678ebd396bf09f73a8dcc79fbcb9c401af7fd86cf67d9feb9e01a8136ed42 --- -Norway Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Norway Number Porting -Here you will find a detailed list of requirements for Norway number portability. +Here you will find a detailed list of requirements for Norway number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -September 23, 2024 -Table of contents -# **Local / National / Toll-Free Numbers** +## **Local / National / Toll-Free Numbers** 1. LOA (a local address is mandatory) 2. Latest Invoice @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5188564-romania-number-porting.md b/support-docs/en--articles--5188564-romania-number-porting.md index c9b21778..26caf0f2 100644 --- a/support-docs/en--articles--5188564-romania-number-porting.md +++ b/support-docs/en--articles--5188564-romania-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5188564-romania-number-porting +title: "Romania Number Porting" +description: "Here you will find a detailed list of requirements for Romania number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1d79847b60bca3c76ed1d7faa57de6da7c2a2334dc0e3d8b6e12990207ef0764 --- -Romania Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Romania Number Porting -Here you will find a detailed list of requirements for Romania number portability. +Here you will find a detailed list of requirements for Romania number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For local and Toll-Free Number Types in Romania** +## **For local and Toll-Free Number Types in Romania** 1. LoA @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5188567-slovakia-number-porting.md b/support-docs/en--articles--5188567-slovakia-number-porting.md index 9da6f1fe..4272ddb9 100644 --- a/support-docs/en--articles--5188567-slovakia-number-porting.md +++ b/support-docs/en--articles--5188567-slovakia-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5188567-slovakia-number-porting +title: "Slovakia Number Porting" +description: "Here you will find a detailed list of requirements for Slovakia number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5243d141de2e298d153fa2f2cfc06072a963c3a29264935d66062cb0ba701eea --- -Slovakia Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Slovakia Number Porting -Here you will find a detailed list of requirements for Slovakia number portability. +Here you will find a detailed list of requirements for Slovakia number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For Local, National and Toll-Free number Types in Slovakia** +## **For Local, National and Toll-Free number Types in Slovakia** 1. LoA @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5188572-slovenia-number-porting.md b/support-docs/en--articles--5188572-slovenia-number-porting.md index 7001e2cc..7782cde5 100644 --- a/support-docs/en--articles--5188572-slovenia-number-porting.md +++ b/support-docs/en--articles--5188572-slovenia-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5188572-slovenia-number-porting +title: "Slovenia Number Porting" +description: "Here you will find a detailed list of requirements for Slovenia number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b54c23bb61442181ad162bc045b3e34a14c3220f0c75dbb434cc1e7bc87875df --- -Slovenia Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Slovenia Number Porting -Here you will find a detailed list of requirements for Slovenia number portability. +Here you will find a detailed list of requirements for Slovenia number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For local / National and Toll-Free number Types in Slovenia** +## **For local / National and Toll-Free number Types in Slovenia** 1. LoA @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5188583-poland-number-porting.md b/support-docs/en--articles--5188583-poland-number-porting.md index 634a8fbb..1c0a7680 100644 --- a/support-docs/en--articles--5188583-poland-number-porting.md +++ b/support-docs/en--articles--5188583-poland-number-porting.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/5188583-poland-number-porting +title: "Poland Number Porting" +description: "Here you will find a detailed list of requirements for Poland number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 905dbc86615062e8c7d2b78bd330ab3b669821f41e840f1cede53b03fbaf055b --- -Poland Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Poland Number Porting -Here you will find a detailed list of requirements for Poland number portability. +Here you will find a detailed list of requirements for Poland number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For local and national number Types in Poland** +## **For local and national number Types in Poland** 1. LoA *For local numbers, the address must be within the same area as the phone number to be ported.* 2. VAT / TAX ID (NIP) - For Business -PESEL - For Personal Account +PESEL - For Personal Account 3. Company Registration Certificate - For business only 4. Latest invoice with the current carrier @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5190443-albania-number-porting.md b/support-docs/en--articles--5190443-albania-number-porting.md index e0aa51f0..4eba3bde 100644 --- a/support-docs/en--articles--5190443-albania-number-porting.md +++ b/support-docs/en--articles--5190443-albania-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5190443-albania-number-porting +title: "Albania Number Porting" +description: "Here you will find a detailed list of requirements for Albania number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c874c3d594db5fd17b87b7f2235bd4a62bad392774388cc931a38ad42704752d --- -Albania Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Albania Number Porting -Here you will find a detailed list of requirements for Albania number portability. +Here you will find a detailed list of requirements for Albania number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 15, 2023 -Table of contents -# **For Local / National number Types in Albania** +## **For Local / National number Types in Albania** 1. LoA 2. TAX ID / VAT or Company Registration Number @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5190455-czech-republic-number-porting.md b/support-docs/en--articles--5190455-czech-republic-number-porting.md index ed3253b8..394b855d 100644 --- a/support-docs/en--articles--5190455-czech-republic-number-porting.md +++ b/support-docs/en--articles--5190455-czech-republic-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5190455-czech-republic-number-porting +title: "Czech Republic Number Porting" +description: "Here you will find a detailed list of requirements for Czech Republic number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a00e2d4412cab5f565cf515387f622ce7e5e2b34ad85e29678ebca2d1830a9b7 --- -Czech Republic Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Czech Republic Number Porting -Here you will find a detailed list of requirements for Czech Republic number portability. +Here you will find a detailed list of requirements for Czech Republic number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For Local / National / Toll-Free number Types in Czech Republic** +## **For Local / National / Toll-Free number Types in Czech Republic** 1. LoA (Local Service address) @@ -47,5 +48,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5190458-the-dominican-republic-number-porting.md b/support-docs/en--articles--5190458-the-dominican-republic-number-porting.md index 5c41084a..b17903c6 100644 --- a/support-docs/en--articles--5190458-the-dominican-republic-number-porting.md +++ b/support-docs/en--articles--5190458-the-dominican-republic-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5190458-the-dominican-republic-number-porting +title: "The Dominican Republic Number Porting" +description: "Here you will find a detailed list of requirements for The Dominican Republic number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2c1c49b7152b6f02bc9b2e078e15ffbca3ef35505ee36871a668d7c49c193614 --- -The Dominican Republic Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # The Dominican Republic Number Porting -Here you will find a detailed list of requirements for The Dominican Republic number portability. +Here you will find a detailed list of requirements for The Dominican Republic number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -February 10, 2026 -Table of contents -# For Local / National number Types in the Dominican Republic +## For Local / National number Types in the Dominican Republic 1. LOA (National address required) @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5190470-lithuania-number-porting.md b/support-docs/en--articles--5190470-lithuania-number-porting.md index f6286fdc..b3832148 100644 --- a/support-docs/en--articles--5190470-lithuania-number-porting.md +++ b/support-docs/en--articles--5190470-lithuania-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5190470-lithuania-number-porting +title: "Lithuania Number Porting" +description: "Here you will find a detailed list of requirements for Lithuania number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a01d11ab0619c88b26ca3067316ca112c449f8ef40402cfb22950e18b0ccb0a8 --- -Lithuania Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Lithuania Number Porting -Here you will find a detailed list of requirements for Lithuania number portability. +Here you will find a detailed list of requirements for Lithuania number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **For Local / National / Toll-Free Number Types in Lithuania** +## **For Local / National / Toll-Free Number Types in Lithuania** 1. LoA @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5190478-malta-number-porting.md b/support-docs/en--articles--5190478-malta-number-porting.md index fd082681..63bd74bd 100644 --- a/support-docs/en--articles--5190478-malta-number-porting.md +++ b/support-docs/en--articles--5190478-malta-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5190478-malta-number-porting +title: "Malta Number Porting" +description: "Here you will find a detailed list of requirements for Malta number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 17b40c60396e882062dcd760939481dead0cf2f49768aba126b706777a0361af --- -Malta Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Malta Number Porting -Here you will find a detailed list of requirements for Malta number portability. +Here you will find a detailed list of requirements for Malta number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 15, 2023 -Table of contents -# **For Local / National number Types in Malta** +## **For Local / National number Types in Malta** 1. LoA @@ -69,5 +70,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5253876-configuring-telnyx-with-microsoft-teams-direct-routing.md b/support-docs/en--articles--5253876-configuring-telnyx-with-microsoft-teams-direct-routing.md index ad853094..18ab4a5f 100644 --- a/support-docs/en--articles--5253876-configuring-telnyx-with-microsoft-teams-direct-routing.md +++ b/support-docs/en--articles--5253876-configuring-telnyx-with-microsoft-teams-direct-routing.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5253876-configuring-telnyx-with-microsoft-teams-direct-routing +title: "Configuring Telnyx with Microsoft Teams Direct Routing" +description: "Unlock seamless integration: Set up Microsoft Teams Direct Routing with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1be03801953f1d269460483a947264b5655777cfcf345ad1bbb52f53b71d18bd --- -Configuring Telnyx with Microsoft Teams Direct Routing | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Configuring Telnyx with Microsoft Teams Direct Routing -Unlock seamless integration: Set up Microsoft Teams Direct Routing with Telnyx. Dive in now! +Unlock seamless integration: Set up Microsoft Teams Direct Routing with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -February 20, 2026 -Table of contents [Jump to Instructions](#h_73f0b860c1) @@ -33,7 +34,7 @@ Additional resources: --- -# Instructions for configuring Telnyx with Microsoft Teams Direct Routing +## Instructions for configuring Telnyx with Microsoft Teams Direct Routing | | | --- | @@ -140,9 +141,9 @@ In order to do this, you'll need to make sure you have a Microsoft License and a ![Information required to verify the domain.](_images/548224c159956c90.png) 5. Navigate back to your MS Teams SBC SIP Connection settings in your Telnyx Mission Control Portal. -6. Navigate to the **Domain Validation** header in the top right corner of the window and paste the TXT Value from MS Teams into the **TXT Value** text box. - ​ - ​***Note:*** *The TXT Name and TLL fields should match the fields shown in the MS 365 admin center, hence why they cannot be edited.* +6. Navigate to the **Domain Validation** header in the top right corner of the window and paste the TXT Value from MS Teams into the **TXT Value** text box. + ​ + ​***Note:*** *The TXT Name and TLL fields should match the fields shown in the MS 365 admin center, hence why they cannot be edited.* ​*Also, Any user who tries to set the `txt_name` on a MS DR connection to `*.mstsbc.telnyx.tech` will get an error that says* ``` @@ -173,8 +174,8 @@ After you have registered a domain name, you’ll need to activate it by adding 1. **Domain:** Select the Telnyx subdomain (i.e. *yyyy.mstsbc.telnyx.tech*) 2. Assign E5 license under "Product Licenses". -3. Click **Add.** - ​ +3. Click **Add.** + ​ ​***Note*** *that you can remove the E5 license from this user once you're able to add this domain to Direct Routing.* ![Activating the subdomain](_images/1959f78b8b66f436.png) @@ -212,8 +213,8 @@ Now you’ll need to create a pass-through voice route. 1. In the left-hand navigation of you 365 admin portal, navigate to **Voice → Direct Routing**. 2. When on the Directing Routing page, select the **Voice routes** tab. 3. Click **Add,** and enter a name and description for your voice route. -4. Set the priority and specify the dialed number pattern as per Telnyx's number plan. - ​ +4. Set the priority and specify the dialed number pattern as per Telnyx's number plan. + ​ ​**For US numbers:** 1. prepend:*1*; match pattern: *NXXNXXXXXX* @@ -249,7 +250,7 @@ In this section, you will add Public Switched Telephone Network (PSTN) usage rec ![Enrolling SBC’s and adding PSTN usage records in Microsoft Teams.](_images/7448ddf6605aa968.png) - ​***Note:*** *This example includes “^(.\*)$”, which allows you to dial any destination. We recommend using a different pattern if you want to include restrictions.* + ​***Note:*** *This example includes “^(.\*)$”, which allows you to dial any destination. We recommend using a different pattern if you want to include restrictions.* ​ 4. Click **Apply**. 5. From the left-hand navigation, under **Voice**, click **Voice Routing Policies.** @@ -291,8 +292,8 @@ Finally, provision a user with an on-premises phone number. You need to go to [a ![](_images/a2ea30ab2593dc64.png) -Under Account , -- Enable the toggle `Enterprise Voice` +Under Account , +- Enable the toggle `Enterprise Voice` - Click on `Assign a primary phone number` ![](_images/1ebd04ae03753ee6.png) @@ -311,8 +312,8 @@ Your setup for Microsoft Teams Direct Routing should now be complete. The last s 2. Call a Telnyx DID that is assigned to both your new Microsoft Teams SIP Connection and one of your Microsoft Teams users from the PSTN (i.e. a cell phone). Confirm that the call is received in Microsoft Teams and that two-way audio is functioning correctly. 3. Check the CDRs from the **Reporting** section of your [Telnyx Mission Control Portal](https://portal.telnyx.com/) to validate that both calls went through correctly. -If you encounter any issues during these tests, please contact us at [support@telnyx.com](mailto:support@telnyx.com) with a note of the number dialled and the date/time. We'll do our best to help you resolve the issue. -​ +If you encounter any issues during these tests, please contact us at [support@telnyx.com](mailto:support@telnyx.com) with a note of the number dialled and the date/time. We'll do our best to help you resolve the issue. +​ This concludes your set up of Microsoft Teams Direct Routing with Telnyx. Happy Calling! @@ -339,5 +340,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5271423-guide-to-sip-anchorsite-settings.md b/support-docs/en--articles--5271423-guide-to-sip-anchorsite-settings.md index 4b7b6bd7..07db8c1e 100644 --- a/support-docs/en--articles--5271423-guide-to-sip-anchorsite-settings.md +++ b/support-docs/en--articles--5271423-guide-to-sip-anchorsite-settings.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/5271423-guide-to-sip-anchorsite-settings +title: "Guide to SIP AnchorSite® Settings" +description: "This article explains the AnchorSite® setting in your SIP Connection settings and how it works. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c6c6888f3fb3ae5ab22b79ca5f010f3299b59a9d0095483d9949cf551ba9bb37 --- -Guide to SIP AnchorSite® Settings | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guide to SIP AnchorSite® Settings -This article explains the AnchorSite® setting in your SIP Connection settings and how it works. +This article explains the AnchorSite® setting in your SIP Connection settings and how it works. See Telnyx guidance and requirements. -Written by Alex Conroy -April 29, 2026 -Table of contents The **AnchorSite®** setting allows you to select the media server which Telnyx will then use to route your call's media packets. This can be found in the settings of your connections/applications: @@ -24,7 +25,7 @@ The **AnchorSite®** setting allows you to select the media server which Telnyx ![](_images/b9e95998b6087cef.png) -# **Fail-over** +## **Fail-over** --- @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5295540-how-to-sign-up-for-a-telnyx-account.md b/support-docs/en--articles--5295540-how-to-sign-up-for-a-telnyx-account.md index 8b896b79..b2a1c8c7 100644 --- a/support-docs/en--articles--5295540-how-to-sign-up-for-a-telnyx-account.md +++ b/support-docs/en--articles--5295540-how-to-sign-up-for-a-telnyx-account.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/5295540-how-to-sign-up-for-a-telnyx-account +title: "How to Sign Up for a Telnyx account" +description: "This article will explain the steps to create your own Telnyx Portal… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1888e61cdefed0e488a9e336c70a65e92d0188b678091a9f5040e44fb187c477 --- -How to Sign Up for a Telnyx account | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Sign Up for a Telnyx account -This article will explain the steps to create your own Telnyx Portal account +This article will explain the steps to create your own Telnyx Portal… See Telnyx guidance and requirements. -Written by Cameron Fitzpatrick -May 25, 2024 -Table of contents -In this article, we will go over how you can create a Telnyx Mission Control Portal account, as well as some of our rules regarding allowed methods of sign-up. If at any point you encounter an issue during sign-up, feel free to contact us at [support@telnyx.com](mailto:support@telnyx.com) or through our live-chat and we will do our best to help. +In this article, we will go over how you can create a Telnyx Mission Control Portal account, as well as some of our rules regarding allowed methods of sign-up. If at any point you encounter an issue during sign-up, feel free to contact us at [support@telnyx.com](mailto:support@telnyx.com) or through our live-chat and we will do our best to help. ​ --- -# **Signing up for an account** +## **Signing up for an account** Welcome to our platform! We are delighted to have you join our community. Our mission is to provide you with the best service possible, ensuring a safe, secure, and enjoyable experience every step of the way. @@ -77,15 +78,15 @@ The menu will expand further to show the option to specify **I'm a Developer** a ## **Currency Limitation** * New users, from the 18th of October 2022, who sign up for our services will no longer be able to choose currencies outside of USD. -* If you are an existing account with more than one month of spend and want to change your account currency, we are unable to change your accounts currency. +* If you are an existing account with more than one month of spend and want to change your account currency, we are unable to change your accounts currency. ​ ![Account setup section.](_images/6a2737306347c817.png) -Once your information has been entered, click **Complete account setup.** -​ -Congratulations, you have completed your account set-up! Depending on what features you chose, you will be redirected to the relevant introductory tools. -​ +Once your information has been entered, click **Complete account setup.** +​ +Congratulations, you have completed your account set-up! Depending on what features you chose, you will be redirected to the relevant introductory tools. +​ ​**SMS Use Cases** will be redirected to our [Learn & Build](https://portal.telnyx.com/#/app/messaging/learn-and-build) section. This gives an easy to understand introduction to sending your first SMS with Telnyx, including purchasing a number and creating a messaging profile. **[SIP Trunking](https://telnyx.com/products/sip-trunks) Use Cases** receive a number (purchased using their free sign-up credit), a SIP Connection and an Outbound Voice Profile. The Outbound Voice Profile will be assigned to the SIP Connection, and the Connection will be assigned to the number. @@ -108,7 +109,7 @@ Enter the relevant details from your SAML provider into the fields provided on t ![SSO settings example](_images/21bc858f2de493a8.png) -After saving, you can scroll down to the bottom of the page and take note of the values for **Assertion Consumer Service URL, Service Provider Entity ID**, and +After saving, you can scroll down to the bottom of the page and take note of the values for **Assertion Consumer Service URL, Service Provider Entity ID**, and ​**Name Identifier Format**. These will have to be provided within your SAML app in order to set up correctly. ![Authentication Provider Generated Configuration section. ](_images/bd0d9086a2a125d8.png) @@ -145,5 +146,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5316578-onelogin-saml-identity-setup.md b/support-docs/en--articles--5316578-onelogin-saml-identity-setup.md index 5d46706e..d0e1d0ec 100644 --- a/support-docs/en--articles--5316578-onelogin-saml-identity-setup.md +++ b/support-docs/en--articles--5316578-onelogin-saml-identity-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5316578-onelogin-saml-identity-setup +title: "OneLogin: SAML Identity Setup" +description: "This article will outline how to use OneLogin with Telnyx to facilitate Singe Sign-On capabilities. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 581471d5f9e535f2368a69687c14af7409bb531ccbe0a71a42b4b04511dc4b0d --- -OneLogin: SAML Identity Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # OneLogin: SAML Identity Setup -This article will outline how to use OneLogin with Telnyx to facilitate Singe Sign-On capabilities. +This article will outline how to use OneLogin with Telnyx to facilitate Singe Sign-On capabilities. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_38772a9ead) @@ -34,7 +35,7 @@ Additional resources: --- -# Instructions for setting up OneLogin with Telnyx +## Instructions for setting up OneLogin with Telnyx In this activity you will: @@ -92,9 +93,9 @@ In this section, you'll log into your Telnyx portal and get the necessary config ![Singe Sign-On section of the Telnyx Mission Control Portal](_images/ec3e582b986cf3cf.png) 4. You will be presented with the following fields: - 1. **Authentication Provider name** and **Short Name:** Enter the values that make sense for you here. - ​ - ​***Please note*** *that the Short Name will be part of the SSO URLs.* + 1. **Authentication Provider name** and **Short Name:** Enter the values that make sense for you here. + ​ + ​***Please note*** *that the Short Name will be part of the SSO URLs.* ​ 2. **IdP Metadata URL:** Paste the Identity Provider Entity ID you obtained in step 9 of [section 1](#h_2ef052f2bf). @@ -149,7 +150,7 @@ Your chosen settings are now in effect! This will send all users in your organiz **Q. I'm experiencing difficulty with this configuration!** -A. If you experience technical difficulties while attempting to set up your OneLogin SSO with Telnyx, its possible your provider is experiencing outages/maintenance. You can check the status of OneLogin's features at . +A. If you experience technical difficulties while attempting to set up your OneLogin SSO with Telnyx, its possible your provider is experiencing outages/maintenance. You can check the status of OneLogin's features at . ​ [Back to Top](#h_38772a9ead) @@ -177,5 +178,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5335562-okta-saml-identity-setup.md b/support-docs/en--articles--5335562-okta-saml-identity-setup.md index a5253ddc..5b3fec41 100644 --- a/support-docs/en--articles--5335562-okta-saml-identity-setup.md +++ b/support-docs/en--articles--5335562-okta-saml-identity-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5335562-okta-saml-identity-setup +title: "Okta: SAML Identity Setup" +description: "Learn how to set up Okta SAML to utilize Telnyx Portal Single Sign-on capabilities. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e1bf8b089f00b18fadf1942a84dbedc0f9953a48f81afcd3fe0e91d72d828dae --- -Okta: SAML Identity Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Okta: SAML Identity Setup -Learn how to set up Okta SAML to utilize Telnyx Portal Single Sign-on capabilities. +Learn how to set up Okta SAML to utilize Telnyx Portal Single Sign-on capabilities. See Telnyx guidance and requirements. C -Written by Customer Success -May 20, 2026 -Table of contents [Okta offers implementation of Security Assertion Markup Language (SAML) for your network](https://www.okta.com/topic/SAML/). [SAML](https://en.wikipedia.org/wiki/SAML_2.0) is the most-used security language that has come to define the relationship between identity providers and service providers. An open-source XML tool, SAML is an absolute must for anyone needing reliable access to secure domains, as it eliminates the need for passwords and uses digital signatures instead. With SAML, there’s reduced risk of phishing and identity theft for service providers since they don’t have to store log-in credentials for individuals, making damaging data. @@ -35,7 +36,7 @@ Additional resources: --- -# Instructions for setting up Okta SAML Identity Provider with your Telnyx account +## Instructions for setting up Okta SAML Identity Provider with your Telnyx account In this activity you will: @@ -73,7 +74,7 @@ In this section, you will create an SSO app on Okta that you'll use to configure This link should resemble this format: *.okta.com/app//sso/saml/metadata>* - You can also find this link by copying the link for "Identity Provider metadata". + You can also find this link by copying the link for "Identity Provider metadata". ​ ![unnamed image](_images/b99e9a197ce71fd2.png) @@ -91,13 +92,13 @@ In this section, you'll log into your Telnyx portal and get the necessary config ![Singe Sign-On section of the Telnyx Mission Control Portal](_images/ec3e582b986cf3cf.png) 4. You will be presented with the following fields: - 1. **Authentication Provider name** and **Short Name:** Enter the values that make sense for you here. - ​ - ​***Please note*** *that the Short Name will be part of the SSO URLs.* + 1. **Authentication Provider name** and **Short Name:** Enter the values that make sense for you here. + ​ + ​***Please note*** *that the Short Name will be part of the SSO URLs.* ​ 2. **IdP Metadata URL:** Paste the Identity Provider Entity ID you obtained in step 9 of [section 1](#h_79f972431a). -5. Click **Import IdP Settings & Save.** - ​ +5. Click **Import IdP Settings & Save.** + ​ ​**NOTE:** After saving, the ***IdP Entity ID*** field will be set to "not found" (this is an error on the Okta file), so we have to fill it manually. Take the **IdP Metadata URL** and extract the ****** from it, and paste it in this field. ![Sinlge sign-on section. ](_images/55d52616f51494a3.png) @@ -136,7 +137,7 @@ Your chosen settings are now in effect! This will send all users in your organiz **Q. I'm experiencing difficulty with this configuration!** -A. If you experience technical difficulties while attempting to set up your Okta SSO with Telnyx, it's possible your provider is experiencing outages/maintenance. You can check the status of Okta's features at . +A. If you experience technical difficulties while attempting to set up your Okta SSO with Telnyx, it's possible your provider is experiencing outages/maintenance. You can check the status of Okta's features at . ​ [Back to Top](#h_e2a191b7a7) @@ -165,5 +166,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5336668-hosted-sms-messaging-process.md b/support-docs/en--articles--5336668-hosted-sms-messaging-process.md index 000c802d..0a14eded 100644 --- a/support-docs/en--articles--5336668-hosted-sms-messaging-process.md +++ b/support-docs/en--articles--5336668-hosted-sms-messaging-process.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5336668-hosted-sms-messaging-process +title: "Hosted SMS Messaging Process" +description: "Learn how Telnyx streamlines hosted messaging transfers. See Telnyx guidance and requirements Learn more about Hosted SMS Messaging Process with Telnyx." scraped: 2026-07-08 content_hash: 1c3d88996564f69f42b2d427af135aa253fba0b6e450ae1e913e52124b27163e --- -Hosted SMS Messaging Process | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Hosted SMS Messaging Process -Learn how Telnyx streamlines hosted messaging transfers. Grasp the process, common queries, and how to monitor your order status. +Learn how Telnyx streamlines hosted messaging transfers. See Telnyx guidance and requirements Learn more about Hosted SMS Messaging Process with Telnyx. -Written by Telnyx Engineering -May 20, 2026 -Table of contents -# **What is hosted sms messaging?** +## **What is hosted sms messaging?** Hosted sms messaging allows a customer to port and enable messaging with Telnyx for a number, while leaving the voice portion of a number with the current voice provider. @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5341506-lastpass-saml-identity-setup.md b/support-docs/en--articles--5341506-lastpass-saml-identity-setup.md index 1af429c1..a992547c 100644 --- a/support-docs/en--articles--5341506-lastpass-saml-identity-setup.md +++ b/support-docs/en--articles--5341506-lastpass-saml-identity-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5341506-lastpass-saml-identity-setup +title: "LastPass: SAML Identity Setup" +description: "Learn how to set up LastPass SAML to utilize Telnyx Portal Single Sign-on capabilities. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8fb5bf550c5bb983f0eaf401302633fbfd31d0ff124403abe36974275d69ad7c --- -LastPass: SAML Identity Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # LastPass: SAML Identity Setup -Learn how to set up LastPass SAML to utilize Telnyx Portal Single Sign-on capabilities. +Learn how to set up LastPass SAML to utilize Telnyx Portal Single Sign-on capabilities. See Telnyx guidance and requirements. C -Written by Customer Success -April 8, 2026 -Table of contents [Jump to Instructions](#h_1f8824a8bd) @@ -35,7 +36,7 @@ Additional resources: --- -# Instructions for setting up LastPass SAML Identity Provider with Telnyx +## Instructions for setting up LastPass SAML Identity Provider with Telnyx In this activity you will: @@ -76,8 +77,8 @@ In this section, you'll log into your Telnyx portal and get the necessary config ![](_images/0371203040f712f8.png) 4. You will be presented with the following fields: - 1. **Authentication Provider name** and **Short Name:** Enter the values that make sense for you here. - ​ + 1. **Authentication Provider name** and **Short Name:** Enter the values that make sense for you here. + ​ ​***Please note*** *that the Short Name will be part of the SSO URLs.* 2. **Manually enter configuration:** Select this 3. **IdP Certificate Fingerprint**: Provide the value from the **Certificate Fingerprint:(SHA256)** field you copied from LastPass in [section 1](#h_e123c707ca). @@ -126,7 +127,7 @@ In this final section, you'll return to LastPass and provide the information you ![Enabling single sign on](_images/a521794ca2f3529a.png) 9. **Click Save Changes**. -Your chosen settings are now in effect! This will send all users in your organization an email informing them that SSO is now enabled. Your users will still be able to login using username/password for the next 72 hours. After that, they will be required to use SSO. +Your chosen settings are now in effect! This will send all users in your organization an email informing them that SSO is now enabled. Your users will still be able to login using username/password for the next 72 hours. After that, they will be required to use SSO. ​ [Back to Top](#h_1f8824a8bd) @@ -137,7 +138,7 @@ Your chosen settings are now in effect! This will send all users in your organiz **Q. I'm experiencing difficulty with this configuration!** -A. If you experience technical difficulties while attempting to set up your LastPass SSO with Telnyx, its possible your provider is experiencing outages/maintenance. You can check the status of LastPass features at . +A. If you experience technical difficulties while attempting to set up your LastPass SSO with Telnyx, its possible your provider is experiencing outages/maintenance. You can check the status of LastPass features at . ​ [Back to Top](#h_1f8824a8bd) @@ -162,5 +163,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5353868-toll-free-messaging.md b/support-docs/en--articles--5353868-toll-free-messaging.md index 4055e680..f167deb5 100644 --- a/support-docs/en--articles--5353868-toll-free-messaging.md +++ b/support-docs/en--articles--5353868-toll-free-messaging.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/5353868-toll-free-messaging +title: "Toll-Free Messaging" +description: "In this article we will explain the importance behind toll-free messaging and use case… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c9558c8385f7475627120e70c5e5b15c8ca7002e35668a1aa0811b1dfdc6f465 --- -Toll-Free Messaging | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Toll-Free Messaging -In this article we will explain the importance behind toll-free messaging and use case submission +In this article we will explain the importance behind toll-free messaging and use case… See Telnyx guidance and requirements. -Written by Alex Conroy -December 1, 2025 -Table of contents For those looking to make large messaging campaigns, Telnyx supports messaging on toll-free numbers. We support SMS. Toll-Free MMS is supported (US and Canada *only*). This article details valid use cases, best practices and the verification process. -# **In this article, find information about** +## **In this article, find information about** * [Toll-free messaging use case registration information](#h_05f7302391) * [Appropriate message content](#h_dff85cc0ad) @@ -146,7 +147,7 @@ The Following are examples of content and behaviors that are not permitted using Additionally, the following practices should also be avoided to ensure high deliverability rates for toll-free messaging campaigns: -* **High Frequency Messages** +* **High Frequency Messages** Senders should also avoid sending a high frequency of messages to subscribers. Senders may not send more than 10 messages to a recipient in any 24 hour period unless the following conditions are met: + The recipient has engaged in two-way communication over SMS such as for a chat feature. @@ -183,7 +184,7 @@ You’ll receive webhook events when the status of your Toll-Free number verific * `Waiting For Customer`: Additional information is needed from the customer. * `Verified`: The Toll-Free number has been successfully verified. -Each event includes helpful context such as the affected phone number(s), business name, and the reason for the current status (if applicable). +Each event includes helpful context such as the affected phone number(s), business name, and the reason for the current status (if applicable). ​ ## Sample Webhook Payloads @@ -191,72 +192,72 @@ Each event includes helpful context such as the affected phone number(s), busine #### ✅ Verified ``` -{ - "business_name": "Telnyx LLC", - "id": "123654d6-e062-5f72-abf9-876354056324", - "organization_id": "uhy56356-50e7-4c09-8e89-h47473765dgt", - "phone_numbers": [ - { - "phone_number": "+18773554398" - } - ], - "reason": null, - "verification_status": "Verified", - "webhook_url": "http://example-webhook.com" +{ + "business_name": "Telnyx LLC", + "id": "123654d6-e062-5f72-abf9-876354056324", + "organization_id": "uhy56356-50e7-4c09-8e89-h47473765dgt", + "phone_numbers": [ + { + "phone_number": "+18773554398" + } + ], + "reason": null, + "verification_status": "Verified", + "webhook_url": "http://example-webhook.com" } ``` #### ❌ Rejected ``` -{ - "business_name": "Telnyx LLC", - "id": "123654d6-e062-5f72-abf9-876354056324", - "organization_id": "uhy56356-50e7-4c09-8e89-h47473765dgt", - "phone_numbers": [ - { - "phone_number": "+18773554398" - } - ], - "reason": "1106 - business information could not be verified - contact, email, address, or url is invalid\n1205 - business website url must display branding,", - "verification_status": "Rejected", - "webhook_url": "http://example-webhook.com" +{ + "business_name": "Telnyx LLC", + "id": "123654d6-e062-5f72-abf9-876354056324", + "organization_id": "uhy56356-50e7-4c09-8e89-h47473765dgt", + "phone_numbers": [ + { + "phone_number": "+18773554398" + } + ], + "reason": "1106 - business information could not be verified - contact, email, address, or url is invalid\n1205 - business website url must display branding,", + "verification_status": "Rejected", + "webhook_url": "http://example-webhook.com" } ``` #### ⏳ Waiting For Vendor ``` -{ - "business_name": "Telnyx LLC", - "id": "123654d6-e062-5f72-abf9-876354056324", - "organization_id": "uhy56356-50e7-4c09-8e89-h47473765dgt", - "phone_numbers": [ - { - "phone_number": "+18773554398" - } - ], - "reason": " ", - "verification_status": "Waiting For Vendor", - "webhook_url": "http://example-webhook.com" +{ + "business_name": "Telnyx LLC", + "id": "123654d6-e062-5f72-abf9-876354056324", + "organization_id": "uhy56356-50e7-4c09-8e89-h47473765dgt", + "phone_numbers": [ + { + "phone_number": "+18773554398" + } + ], + "reason": " ", + "verification_status": "Waiting For Vendor", + "webhook_url": "http://example-webhook.com" } ``` #### 📩 Waiting For Customer ``` -{ - "business_name": "Telnyx LLC", - "id": "123654d6-e062-5f72-abf9-876354056324", - "organization_id": "uhy56356-50e7-4c09-8e89-h47473765dgt", - "phone_numbers": [ - { - "phone_number": "+18773554398" - } - ], - "reason": "Opt In Work Flow Image Link - does not display compliant CTA Opt In\r\nPlease See this link section 3 for more info - https://support.telnyx.com/en/articles/10729979-toll-free-verification-request-guide ", - "verification_status": "Waiting For Customer", - "webhook_url": "http://example-webhook.com" +{ + "business_name": "Telnyx LLC", + "id": "123654d6-e062-5f72-abf9-876354056324", + "organization_id": "uhy56356-50e7-4c09-8e89-h47473765dgt", + "phone_numbers": [ + { + "phone_number": "+18773554398" + } + ], + "reason": "Opt In Work Flow Image Link - does not display compliant CTA Opt In\r\nPlease See this link section 3 for more info - https://support.telnyx.com/en/articles/10729979-toll-free-verification-request-guide ", + "verification_status": "Waiting For Customer", + "webhook_url": "http://example-webhook.com" } ``` @@ -269,5 +270,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5355800-azure-ad-saml-identity-setup.md b/support-docs/en--articles--5355800-azure-ad-saml-identity-setup.md index 1860af9e..04acff66 100644 --- a/support-docs/en--articles--5355800-azure-ad-saml-identity-setup.md +++ b/support-docs/en--articles--5355800-azure-ad-saml-identity-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5355800-azure-ad-saml-identity-setup +title: "Azure AD: SAML Identity Setup" +description: "Learn how to set up Microsoft Azure Active Directory SAML to utilize Telnyx Portal Single Sign-on capabilities. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 740aff1a43c71a4218d6ee4f347aa75c5e78cf5c8ccae4a73fa0287b7ecc530c --- -Azure AD: SAML Identity Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Azure AD: SAML Identity Setup -Learn how to set up Microsoft Azure Active Directory SAML to utilize Telnyx Portal Single Sign-on capabilities. +Learn how to set up Microsoft Azure Active Directory SAML to utilize Telnyx Portal Single Sign-on capabilities. See Telnyx guidance and requirements. C -Written by Customer Success -May 20, 2026 -Table of contents [Jump to Instructions](#h_5862e24a4f) @@ -33,7 +34,7 @@ Additional resources: --- -# Instructions for configuring Azure Active Directory to work as a SAML Identity Provider for Telnyx +## Instructions for configuring Azure Active Directory to work as a SAML Identity Provider for Telnyx In this activity you will: @@ -132,7 +133,7 @@ And now, for the drum roll! Let's enable your SSO configuration and get things u ![Single sign-on changes section. ](_images/a521794ca2f3529a.png) 2. Click **Save Changes.** -Your chosen settings are now in effect! This will send all users in your organization an email informing them that SSO is now enabled. Your users will still be able to login using username/password for the next 72 hours. After that, they will be required to use SSO. +Your chosen settings are now in effect! This will send all users in your organization an email informing them that SSO is now enabled. Your users will still be able to login using username/password for the next 72 hours. After that, they will be required to use SSO. ​ [Back to Top](#h_5862e24a4f) @@ -143,7 +144,7 @@ Your chosen settings are now in effect! This will send all users in your organiz **Q. I'm experiencing difficulty with this configuration!** -A. If you experience technical difficulties while attempting to set up your MS Azure AD SSO with Telnyx, its possible your provider is experiencing outages/maintenance. You can check the status of Auth0's features at [https://status.azure.com/en-us/status](https://azure.status.microsoft/en-us/status). +A. If you experience technical difficulties while attempting to set up your MS Azure AD SSO with Telnyx, its possible your provider is experiencing outages/maintenance. You can check the status of Auth0's features at [https://status.azure.com/en-us/status](https://azure.status.microsoft/en-us/status). ​ [Back to Top](#h_5862e24a4f) @@ -170,5 +171,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5355953-auth0-sso-integration-with-telnyx.md b/support-docs/en--articles--5355953-auth0-sso-integration-with-telnyx.md index 8ee15e56..d0ca6cc6 100644 --- a/support-docs/en--articles--5355953-auth0-sso-integration-with-telnyx.md +++ b/support-docs/en--articles--5355953-auth0-sso-integration-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5355953-auth0-sso-integration-with-telnyx +title: "Auth0 SSO Integration With Telnyx" +description: "Learn how to set up Auth0 SAML to utilize Telnyx Portal Single Sign-on capabilities. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5f5bb76b45bf8d8306fa4916d6508c4adb8c788c6c049ad6fa137d907c9132a3 --- -Auth0 SSO Integration With Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Auth0 SSO Integration With Telnyx -Learn how to set up Auth0 SAML to utilize Telnyx Portal Single Sign-on capabilities. +Learn how to set up Auth0 SAML to utilize Telnyx Portal Single Sign-on capabilities. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_4270017da8) @@ -38,7 +39,7 @@ Additional resources: --- -# Instructions for setting up Auth0 to work with Telnyx's SSO feature +## Instructions for setting up Auth0 to work with Telnyx's SSO feature In this activity you will: @@ -174,5 +175,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5361846-gsuite-sso-integration-with-telnyx.md b/support-docs/en--articles--5361846-gsuite-sso-integration-with-telnyx.md index 7df3dfea..b0c75103 100644 --- a/support-docs/en--articles--5361846-gsuite-sso-integration-with-telnyx.md +++ b/support-docs/en--articles--5361846-gsuite-sso-integration-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5361846-gsuite-sso-integration-with-telnyx +title: "GSuite SSO Integration With Telnyx" +description: "Learn how to set up Auth0 as a SAML Identity Provider so that we can utilize Telnyx's Single Sign-On feature. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 71a550463be1399796ff0737dbbb903b33beb54ca7e8d383497a588e0c6ed39c --- -GSuite SSO Integration With Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # GSuite SSO Integration With Telnyx -Learn how to set up Auth0 as a SAML Identity Provider so that we can utilize Telnyx's Single Sign-On feature. +Learn how to set up Auth0 as a SAML Identity Provider so that we can utilize Telnyx's Single Sign-On feature. See Telnyx guidance and requirements. C -Written by Customer Success -May 20, 2026 -Table of contents [Jump to Instructions](#h_8bdd96afc4) @@ -38,7 +39,7 @@ Additional resources: --- -# Instructions for setting up Google GSuite SAML Identity Provider with Telnyx +## Instructions for setting up Google GSuite SAML Identity Provider with Telnyx In this activity you will: @@ -165,5 +166,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5367966-introducing-the-verify-api.md b/support-docs/en--articles--5367966-introducing-the-verify-api.md index d6eb2c35..220a476c 100644 --- a/support-docs/en--articles--5367966-introducing-the-verify-api.md +++ b/support-docs/en--articles--5367966-introducing-the-verify-api.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/5367966-introducing-the-verify-api +title: "Introducing the Verify API" +description: "This article will explain how to set up Verify API to utilize within the Telnyx Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3440bcf49f51b0259633523632b1b70d88eb42b78dee00a21ee952641acbddae --- -Introducing the Verify API | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Introducing the Verify API -This article will explain how to set up Verify API to utilize within the Telnyx Portal. +This article will explain how to set up Verify API to utilize within the Telnyx Portal. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents Verify API has reduced all of the unnecessary steps for sending 2FA codes to devices, making it easier than ever to secure login requests, confirm account changes, and authenticate devices. @@ -29,7 +30,7 @@ To get started, you can access our in-depth [documentation](https://developers.t --- -# **Creating Verify Profile** +## **Creating Verify Profile** To begin, navigate to your Telnyx admin portal and click on the **Verify** Icon as shown below. @@ -91,5 +92,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5386351-automating-ports-with-programmatic-api.md b/support-docs/en--articles--5386351-automating-ports-with-programmatic-api.md index cc4cc5fd..23d9187c 100644 --- a/support-docs/en--articles--5386351-automating-ports-with-programmatic-api.md +++ b/support-docs/en--articles--5386351-automating-ports-with-programmatic-api.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/5386351-automating-ports-with-programmatic-api +title: "Automating Ports With Programmatic API" +description: "Revolutionize your porting process using the Documents API. See Telnyx guidance and requirements Learn more about Automating Ports With Programmatic API with." scraped: 2026-07-08 content_hash: d151b6891dd692d9401e4db6cde2648c6efc9ee177226cf34e95a4439e55244c --- -Automating Ports With Programmatic API | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Automating Ports With Programmatic API -Revolutionize your porting process using the Documents API. Start automating porting \today. +Revolutionize your porting process using the Documents API. See Telnyx guidance and requirements Learn more about Automating Ports With Programmatic API with. -Written by Dillin -June 6, 2024 -Table of contents While Telnyx has always supported the purchasing and porting of numbers through the Telnyx Portal, we have recently introduced new tools to assist with automating this process through our API. You can now [programmatically manage document uploads](https://developers.telnyx.com/api/documents/list-document-links) to completely remove the manual intervention required for porting new numbers. This is particularly useful if you have built custom tools that allow your customers to port numbers through our API. ​ -# Programmatic Number Porting +## Programmatic Number Porting In order to validate your port-in, Telnyx requires you to provide a [letter of agency/authorization](https://support.telnyx.com/en/articles/2034326-how-to-fill-out-an-loa) and an invoice from your current provider. Through the Documents API, this process no longer requires the manual management of documents from the Portal. @@ -36,10 +37,10 @@ Now, you can simply [update the porting order](https://developers.telnyx.com/api You may also choose to configure webhooks to manage your notifications regarding your port-ins. For an overview of this process, please see [our Quickstart guide](https://developers.telnyx.com/docs/numbers/porting/quickstart). -​ +​ ​ -​ +​ ​ --- @@ -51,5 +52,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5402969-stir-shaken-with-telnyx.md b/support-docs/en--articles--5402969-stir-shaken-with-telnyx.md index 865df34f..689efac6 100644 --- a/support-docs/en--articles--5402969-stir-shaken-with-telnyx.md +++ b/support-docs/en--articles--5402969-stir-shaken-with-telnyx.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/5402969-stir-shaken-with-telnyx +title: "STIR/SHAKEN With Telnyx" +description: "SHAKEN/STIR is an authentication framework that aims to curb the robocall trend. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8c2fe3385a179f19439ad85e35c843053c52177d9b68d2867c369d75c40fe2cb --- -STIR/SHAKEN With Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # STIR/SHAKEN With Telnyx -SHAKEN/STIR is an authentication framework that aims to curb the robocall trend. +SHAKEN/STIR is an authentication framework that aims to curb the robocall trend. See Telnyx guidance and requirements. -Written by Dillin -May 5, 2026 -Table of contents --- -# **STIR/SHAKEN** +## **STIR/SHAKEN** --- @@ -84,8 +85,8 @@ For many smaller providers, it can be a lot of time and effort to get these docs ## **On-net calling** -Where customers receiving calls from other Telnyx customers and want to receive identity headers, please ensure you register with your credentials connection via TCP or for IP/FQDN connection please specify TCP as the inbound transport protocol. -​ +Where customers receiving calls from other Telnyx customers and want to receive identity headers, please ensure you register with your credentials connection via TCP or for IP/FQDN connection please specify TCP as the inbound transport protocol. +​ The reason for this is to prevent packet fragmentation and call completion issues for customers since the Identity header is very large and as such only this transport protocol is supported. ![Breaking Line](_images/682991ade0be9812.png) @@ -101,5 +102,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5463863-albania-did-requirements.md b/support-docs/en--articles--5463863-albania-did-requirements.md index f4860982..5239df28 100644 --- a/support-docs/en--articles--5463863-albania-did-requirements.md +++ b/support-docs/en--articles--5463863-albania-did-requirements.md @@ -1,52 +1,53 @@ --- source_url: https://support.telnyx.com/en/articles/5463863-albania-did-requirements +title: "Albania DID Requirements" +description: "Here you will find a detailed list of requirements to acquire numbers in Albania. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: aad55cba3ec8c0a2c657d3022c356284cbbc8c8fb577978e74242d31b2127ee2 --- -Albania DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Albania DID Requirements -Here you will find a detailed list of requirements to acquire numbers in Albania. +Here you will find a detailed list of requirements to acquire numbers in Albania. See Telnyx guidance and requirements. -Written by NumberOps -May 16, 2024 -Table of contents -# DID Number Requirements for Albania +## DID Number Requirements for Albania In order to purchase an Albanian number you will need to provide the following: ## **Local Numbers in Albania** -For **business identity** verification: -\* Name, last name of an authorized representative +For **business identity** verification: +\* Name, last name of an authorized representative \* Company name -\* Contact phone number -\* Passport or ID copy of an authorized representative -\* Company Registration Certificate -​ -For **address** verification: +\* Contact phone number +\* Passport or ID copy of an authorized representative +\* Company Registration Certificate +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) \*Business use required: Business use is required, private use is not allowed. ## **Toll-Free Numbers in Albania** -For **business identity** verification: +For **business identity** verification: \* Company name \* Passport or ID copy of an authorized representative -\* Company Registration Certificate -​ -For **address** verification: +\* Company Registration Certificate +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) \*Business use required: Business use is required, private use is not allowed. @@ -92,5 +93,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5463877-austria-did-requirements.md b/support-docs/en--articles--5463877-austria-did-requirements.md index 350fcf95..027732cf 100644 --- a/support-docs/en--articles--5463877-austria-did-requirements.md +++ b/support-docs/en--articles--5463877-austria-did-requirements.md @@ -1,44 +1,45 @@ --- source_url: https://support.telnyx.com/en/articles/5463877-austria-did-requirements +title: "Austria DID Requirements" +description: "Here you will find all the requirements for acquiring Austrian numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 37abcef13b902f2b473db7a11d8468f1ae9f7ca0141a2978510f745ddd3aa732 --- -Austria DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Austria DID Requirements -Here you will find all the requirements for acquiring Austrian numbers. +Here you will find all the requirements for acquiring Austrian numbers. See Telnyx guidance and requirements. -Written by NumberOps -May 26, 2026 -Table of contents -# DID Number Requirements for Austria +## DID Number Requirements for Austria In order to purchase an Austria number you will need to provide the following: ## **Local Numbers in Austria** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Local Passport or ID copy -​ -For **business identity** verification: -\* Name, last name of an authorized representative +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Local Passport or ID copy +​ +For **business identity** verification: +\* Name, last name of an authorized representative \* Company name \* Contact phone number -\* Local Passport or ID copy of an authorized representative -\* Local Company registration certificate -​ -For **address** verification: +\* Local Passport or ID copy of an authorized representative +\* Local Company registration certificate +​ +For **address** verification: \* Address matching the DID area code (street, building number, postal code, city and country) \* Proof of address (dated within 3 months) @@ -49,26 +50,26 @@ Additional details: ## **National Numbers in Austria** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Local Passport or ID copy -​ -For **business identity** verification: -\* Name, last name +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Local Passport or ID copy +​ +For **business identity** verification: +\* Name, last name \* Contact phone number -\* Passport or ID copy -\* Company name -\* Local Company incorporation certificate -​ -For **address** verification: +\* Passport or ID copy +\* Company name +\* Local Company incorporation certificate +​ +For **address** verification: \* Address in Austria (street, building number, postal code, city and country) \* Copy of utility bill (no older than 3 months) -Additional details: -\* End-users must be physically present in the country when purchasing numbers from that country +Additional details: +\* End-users must be physically present in the country when purchasing numbers from that country ​ ## **Toll-Free and Mobile Numbers in Austria** @@ -89,18 +90,18 @@ For **business identity** verification: \* Local Company registration certificate -For **address** verification: +For **address** verification: \* Address in Austria (street, building number, postal code, city and country) \* Copy of utility bill (no older than 3 months) -Additional details: +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## Identity Verification: What "Local" Means -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Austria DIDs** @@ -146,5 +147,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5464041-brazil-did-requirements.md b/support-docs/en--articles--5464041-brazil-did-requirements.md index c2472f60..b7bb8294 100644 --- a/support-docs/en--articles--5464041-brazil-did-requirements.md +++ b/support-docs/en--articles--5464041-brazil-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5464041-brazil-did-requirements +title: "Brazil DID Requirements" +description: "Here you will find a detailed list of requirements to acquire numbers in Brazil. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 298d7acb4941cbd96595d1c3baa2d379e97104e21f49c573f3ab0494455fbe6e --- -Brazil DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Brazil DID Requirements -Here you will find a detailed list of requirements to acquire numbers in Brazil. +Here you will find a detailed list of requirements to acquire numbers in Brazil. See Telnyx guidance and requirements. -Written by NumberOps -May 15, 2026 -Table of contents -# DID Number Requirements for Brazil +## DID Number Requirements for Brazil In order to purchase a Brazilian number you will need to provide the following: @@ -60,8 +61,8 @@ For **personal identity** verification: \* Contact e-mail -\* CPF number -\* Passport or ID copy +\* CPF number +\* Passport or ID copy ​ For **business identity** verification: @@ -80,13 +81,13 @@ For **business identity** verification: \* Passport or ID copy of an authorized representative -\* Company Registration Certificate +\* Company Registration Certificate ​ For **address** verification: -\* Address in Brazil (street, building number, postal code, city and country) -​ +\* Address in Brazil (street, building number, postal code, city and country) +​ \*\*Please note: It could take up to 3 business days to review/approve Brazil orders. ## **Helpful for acquiring Brazil DIDs** @@ -132,5 +133,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5464056-setting-up-freepbx-v15-with-telnyx-api.md b/support-docs/en--articles--5464056-setting-up-freepbx-v15-with-telnyx-api.md index ce735eba..b0ab2cff 100644 --- a/support-docs/en--articles--5464056-setting-up-freepbx-v15-with-telnyx-api.md +++ b/support-docs/en--articles--5464056-setting-up-freepbx-v15-with-telnyx-api.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5464056-setting-up-freepbx-v15-with-telnyx-api +title: "Setting Up FreePBX V15 with Telnyx API" +description: "Master the setup of FreePBX V15 Credentials Trunk using Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d17417a6b4cc1324d47f80d643aecf3378a8348dc980b6c87b6f10ce490cceef --- -Setting Up FreePBX V15 with Telnyx API | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Setting Up FreePBX V15 with Telnyx API -Master the setup of FreePBX V15 Credentials Trunk using Telnyx. Begin your streamlined experience now! +Master the setup of FreePBX V15 Credentials Trunk using Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_e22b63eb98) @@ -35,7 +36,7 @@ Additional documentation and resoruces: --- -# Instructions for Configuring a FreePBX V15 IP Trunk +## Instructions for Configuring a FreePBX V15 IP Trunk In this activity you will: @@ -78,22 +79,22 @@ In this section, you'll go through the steps you need to follow to install FreeP ![The installer interface. ](_images/8cef83ffa2d55392.png) 4. ### **The installer will start but you will see it shows the root password is not set. You will need to click on the root password box to set your root password. The installation process can not complete until this is done.** - + 5. ### **Type in your root password and confirm it a second time and click on the Done option in the top left screen.** ![Root Password settings. ](_images/3eccab3bc7c6c046.png) 6. ### **At this time the FreePBX package itself can take 15 or more minutes to install and does requires access to the internet so depending on your internet speeds it can take awhile to install so be patient.** - + 7. ### **Once the install has 100% completed it will give you a reboot option as shown below. Click on reboot your your system is now installed.** - + 8. ### **Once the process is complete, you'll reach the Linux console/command prompt login. You can log in here using the username "root" without quotes, and the Root password you selected earlier.** - + 9. ### **After you log in, you should see the IP address of your PBX as shown below. Take note of this IP address as you will need it in the next step.** - + 10. #### **Enter the IP address of the new PBX into your web browser. The first time you do so, you'll be asked to create the admin username and the admin password. That username and password will be used in the future to access the FreePBX configuration screen.** Note: These passwords do not change the Root password! They are only used for access to the FreePBX web interface. ![Initial Setup for FreePBX. ](_images/f1b313d0ae2f42a9.png) @@ -152,9 +153,9 @@ In this section, you'll configure all your PJSIP extensions. ![SIP extensions credentials page. ](_images/02364bfc29230dd8.png) - ***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* - ​ - ​***Note*** *that this device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* + ***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* + ​ + ​***Note*** *that this device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* ​ 2. Click **Submit** and **Apply Config.** @@ -169,7 +170,7 @@ For testing purposes, you can now use your SIP client to register with FreePBX u ![General Connectivity settings tab. ](_images/61547513dae684da.png) - ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* + ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* ​ 3. Proceed to the **Dialed Number Manipulation Rules** tab. Depending on your use case, we've provided a simple dial pattern US numbers below. @@ -212,8 +213,8 @@ For testing purposes, you can now use your SIP client to register with FreePBX u 6. **dtmfmode:** *rfc2833* 7. **disallow:** *all* 8. **allow:** *ulaw* - 9. **Register String:** - your\_sip\_connection\_credentials\_based\_telnyx\_username:your\_sip\_connection\_credentials\_based\_telnyx\_password*@sip.telnyx.com*/your\_sip\_connection\_credentials\_based\_telnyx\_username + 9. **Register String:** + your\_sip\_connection\_credentials\_based\_telnyx\_username:your\_sip\_connection\_credentials\_based\_telnyx\_password*@sip.telnyx.com*/your\_sip\_connection\_credentials\_based\_telnyx\_username ​ Example: *Eliza1234:[mypassword123@sip.telnyx.com](mailto:mypassword123@sip.telnyx.com)/Eliza1234* @@ -269,5 +270,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5464057-chile-did-requirements.md b/support-docs/en--articles--5464057-chile-did-requirements.md index f83fe1eb..b7a2c329 100644 --- a/support-docs/en--articles--5464057-chile-did-requirements.md +++ b/support-docs/en--articles--5464057-chile-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5464057-chile-did-requirements +title: "Chile DID Requirements" +description: "Here you will find a detailed list of requirements to acquire numbers in Chile. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e8415bba9476ad586d0647da7a84f80b40d583fd0734d1591c73244daaa1eca3 --- -Chile DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Chile DID Requirements -Here you will find a detailed list of requirements to acquire numbers in Chile. +Here you will find a detailed list of requirements to acquire numbers in Chile. See Telnyx guidance and requirements. -Written by NumberOps -October 14, 2025 -Table of contents -# DID Number Requirements for Chile +## DID Number Requirements for Chile In order to purchase a Chile number you will need to provide the following: @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5464069-colombia-did-requirements.md b/support-docs/en--articles--5464069-colombia-did-requirements.md index 8514c54b..269a886d 100644 --- a/support-docs/en--articles--5464069-colombia-did-requirements.md +++ b/support-docs/en--articles--5464069-colombia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5464069-colombia-did-requirements +title: "Colombia DID Requirements" +description: "Here you will find a detailed list of requirements to acquire numbers in Colombia. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dcf96e9dfd6cdf5de0bdd5456fb282603806c4ff035c7cbbdc7b7eccc49e7218 --- -Colombia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Colombia DID Requirements -Here you will find a detailed list of requirements to acquire numbers in Colombia. +Here you will find a detailed list of requirements to acquire numbers in Colombia. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Colombia +## DID Number Requirements for Colombia In order to purchase a Colombian number you will need to provide the following: @@ -121,5 +122,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5464141-czech-republic-did-requirements.md b/support-docs/en--articles--5464141-czech-republic-did-requirements.md index 0f7b1f1c..029ee56c 100644 --- a/support-docs/en--articles--5464141-czech-republic-did-requirements.md +++ b/support-docs/en--articles--5464141-czech-republic-did-requirements.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/5464141-czech-republic-did-requirements +title: "Czech Republic DID Requirements" +description: "Understanding Czech Republic DID requirements: From personal to business identity verification details. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7caeb41441546c4a012a8a9ffc05665785996c004dc28201b4d9f0fc70c31806 --- -Czech Republic DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Czech Republic DID Requirements -Understanding Czech Republic DID requirements: From personal to business identity verification details. +Understanding Czech Republic DID requirements: From personal to business identity verification details. See Telnyx guidance and requirements. -Written by NumberOps -May 26, 2026 -Table of contents -# DID Number Requirements for Czech Republic +## DID Number Requirements for Czech Republic In order to purchase a Czech Republic number you will need to provide the following: ## **Local Numbers in Czech Republic** -For **personal identity** verification: +For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number \* Local Passport or ID copy For **business identity** verification: @@ -36,16 +37,16 @@ For **business identity** verification: \* Company name -\* Contact phone number +\* Contact phone number \* Local Company registration certificate For **address** verification**:** \* Address matching the DID area code (street, building number, postal code, city, and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Toll-Free Numbers in Czech Republic** @@ -70,15 +71,15 @@ For **address** verification**:** \* Address in Czech Republic (street, building number, postal code, city, and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Czech Republic DIDs** @@ -122,5 +123,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5464149-denmark-did-requirements.md b/support-docs/en--articles--5464149-denmark-did-requirements.md index 9d8e27d6..bdcff5d1 100644 --- a/support-docs/en--articles--5464149-denmark-did-requirements.md +++ b/support-docs/en--articles--5464149-denmark-did-requirements.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/5464149-denmark-did-requirements +title: "Denmark DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Denmark numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fe1abfcd693d699d594bfc530a9eece16b395e0996bae1928439811589568029 --- -Denmark DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Denmark DID Requirements -Here you will find a list of detailed requirements for acquiring Denmark numbers. +Here you will find a list of detailed requirements for acquiring Denmark numbers. See Telnyx guidance and requirements. -Written by NumberOps -November 11, 2025 -Table of contents -# DID Number Requirements for Denmark +## DID Number Requirements for Denmark In order to purchase a Denmark number you will need to provide the following: ## Mandatory Use of Requirement Groups: Denmark -Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Denmark (DK).** +Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Denmark (DK).** ​ -Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. +Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. ​ For full details on setting up Requirement Groups, please refer to the [guide here](https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers). @@ -84,19 +85,19 @@ Service usage description ## **Toll-Free Numbers in Denmark** -For **personal identity** verification: -\* Name, last name -\* Contact phone number +For **personal identity** verification: +\* Name, last name +\* Contact phone number ​ -For **business identity** verification: +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number +\* Company name +\* Contact phone number ​ -For **address** verification: +For **address** verification: \* Address worldwide (street, building number, postal code, city and country) ## **Helpful for acquiring Denmark DIDs** @@ -129,7 +130,7 @@ Looking for a DID provider that offers [SIP trunk connections](https://telnyx.co * Blog: [What is direct inward dialing](https://telnyx.com/resources/what-is-direct-inward-dialing) * Blog: [SIP vs DID](https://telnyx.com/resources/sip-did) -Blog: [How to get a VoIP number](https://telnyx.com/resources/how-to-get-a-voip-number) +Blog: [How to get a VoIP number](https://telnyx.com/resources/how-to-get-a-voip-number) ​ --- @@ -141,5 +142,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5464157-dominican-republic-did-requirements.md b/support-docs/en--articles--5464157-dominican-republic-did-requirements.md index 2a697927..0c665250 100644 --- a/support-docs/en--articles--5464157-dominican-republic-did-requirements.md +++ b/support-docs/en--articles--5464157-dominican-republic-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5464157-dominican-republic-did-requirements +title: "Dominican Republic DID requirements" +description: "Here you will find a list of detailed requirements for acquiring Dominican Republic numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 53ad26c8469379cbf9799781b80f12a92ffbc9efc61538fcb808d46447e640a3 --- -Dominican Republic DID requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Dominican Republic DID requirements -Here you will find a list of detailed requirements for acquiring Dominican Republic numbers. +Here you will find a list of detailed requirements for acquiring Dominican Republic numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Dominican Republic +## DID Number Requirements for Dominican Republic In order to purchase a Dominican Republic number you will need to provide the following: @@ -89,5 +90,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5464176-el-salvador-did-requirements.md b/support-docs/en--articles--5464176-el-salvador-did-requirements.md index 0db36fa2..3559baed 100644 --- a/support-docs/en--articles--5464176-el-salvador-did-requirements.md +++ b/support-docs/en--articles--5464176-el-salvador-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5464176-el-salvador-did-requirements +title: "El Salvador DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring El Salvador numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 05a4e733f0d26385f109989eac3f2fcfc664534d563812512f81be85bd7e8778 --- -El Salvador DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # El Salvador DID Requirements -Here you will find a list of detailed requirements for acquiring El Salvador numbers. +Here you will find a list of detailed requirements for acquiring El Salvador numbers. See Telnyx guidance and requirements. -Written by NumberOps -May 21, 2024 -Table of contents -# DID Number Requirements for El Salvador +## DID Number Requirements for El Salvador ## **Local numbers in El Salvador** @@ -65,5 +66,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5465874-finland-did-requirements.md b/support-docs/en--articles--5465874-finland-did-requirements.md index db330633..285e702d 100644 --- a/support-docs/en--articles--5465874-finland-did-requirements.md +++ b/support-docs/en--articles--5465874-finland-did-requirements.md @@ -1,87 +1,88 @@ --- source_url: https://support.telnyx.com/en/articles/5465874-finland-did-requirements +title: "Finland DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Finland numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5399015ab0c822e06693f1033b6a7a8c939c92171fc15d67742765a1b54c9649 --- -Finland DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Finland DID Requirements -Here you will find a list of detailed requirements for acquiring Finland numbers. +Here you will find a list of detailed requirements for acquiring Finland numbers. See Telnyx guidance and requirements. -Written by NumberOps -November 6, 2025 -Table of contents -# DID Number Requirements for Finland +## DID Number Requirements for Finland In order to purchase a Finland number you will need to provide the following: ## **Local Numbers in Finland** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name -\* Contact phone number -\* Company registration certificate -​ -For **address** verification: +\* Company name +\* Contact phone number +\* Company registration certificate +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city and country) ## **National Numbers in Finland** -For **personal identity** verification: -\* Name, last name +For **personal identity** verification: +\* Name, last name \* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: +\* Passport or ID copy +​ +For **business identity** verification: \* Name, last name of an authorized representative -\* Company name +\* Company name \* Contact phone number -\* Company registration certificate -​ -For **address** verification: +\* Company registration certificate +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city and country) ## **Mobile Numbers in Finland** -For **business identity** verification: -\* Name, last name of an authorized representative -\* Contact phone number -\* VAT number -\* Company name -​ -For **address** verification: +For **business identity** verification: +\* Name, last name of an authorized representative +\* Contact phone number +\* VAT number +\* Company name +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city and country) \*Business use required: Business use is required, private use is not allowed. ## **Toll-Free Numbers in Finland** -For **business identity** verification: +For **business identity** verification: \* Name, last name of an authorized representative -\* Contact phone number -\* Company name -\* VAT number -\* Company incorporation certificate copy -​ -For **address** verification: +\* Contact phone number +\* Company name +\* VAT number +\* Company incorporation certificate copy +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city and country) \*Business use required: Business use is required, private use is not allowed. @@ -116,7 +117,7 @@ Looking for a DID provider that offers [SIP trunk connections](https://telnyx.co * Blog: [What is direct inward dialing](https://telnyx.com/resources/what-is-direct-inward-dialing) * Blog: [SIP vs DID](https://telnyx.com/resources/sip-did) -Blog: [How to get a VoIP number](https://telnyx.com/resources/how-to-get-a-voip-number) +Blog: [How to get a VoIP number](https://telnyx.com/resources/how-to-get-a-voip-number) ​ --- @@ -128,5 +129,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466525-ghana-did-requirements.md b/support-docs/en--articles--5466525-ghana-did-requirements.md index 78261be9..ca6a29dd 100644 --- a/support-docs/en--articles--5466525-ghana-did-requirements.md +++ b/support-docs/en--articles--5466525-ghana-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466525-ghana-did-requirements +title: "Ghana DID requirements" +description: "Here you will find a list of detailed requirements for acquiring Ghana numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d2baf34140e4f2d975d2a3106b45dc9ed76fc8b86a64a71ae5ecd37ca4bd88c8 --- -Ghana DID requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ghana DID requirements -Here you will find a list of detailed requirements for acquiring Ghana numbers. +Here you will find a list of detailed requirements for acquiring Ghana numbers. See Telnyx guidance and requirements. -Written by NumberOps -January 22, 2026 -Table of contents -# DID Number Requirements for Ghana +## DID Number Requirements for Ghana In order to purchase a Ghana number you will need to provide the following: @@ -115,5 +116,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466641-indonesia-did-requirements.md b/support-docs/en--articles--5466641-indonesia-did-requirements.md index aeec282f..f2cf246a 100644 --- a/support-docs/en--articles--5466641-indonesia-did-requirements.md +++ b/support-docs/en--articles--5466641-indonesia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466641-indonesia-did-requirements +title: "Indonesia DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Indonesia numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ecaf961b04d02a5a937158087bde3ebd3accd64b3d5c6eed5d21ad04a49b95db --- -Indonesia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Indonesia DID Requirements -Here you will find a list of detailed requirements for acquiring Indonesia numbers. +Here you will find a list of detailed requirements for acquiring Indonesia numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Indonesia +## DID Number Requirements for Indonesia In order to purchase an Indonesia number you will need to provide the following: @@ -30,8 +31,8 @@ For **personal identity** verification: \* Contact phone number -\* Local Passport or ID copy -\* Local NPWP Card (Tax ID) +\* Local Passport or ID copy +\* Local NPWP Card (Tax ID) \* LOI (Provided by NumberOps) For **business identity** verification: @@ -42,8 +43,8 @@ For **business identity** verification: \* Contact phone number -\* Local Passport or ID copy of an authorized representative -\* Business Registration Certificate (NIB) +\* Local Passport or ID copy of an authorized representative +\* Business Registration Certificate (NIB) \* LOI (Provided by NumberOps) For **address** verification: @@ -123,5 +124,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466651-israel-did-requirements.md b/support-docs/en--articles--5466651-israel-did-requirements.md index ceb97182..032e588e 100644 --- a/support-docs/en--articles--5466651-israel-did-requirements.md +++ b/support-docs/en--articles--5466651-israel-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466651-israel-did-requirements +title: "Israel DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Israel numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 611d0464b87afed46fdb85957d7186e020cbd2568f5ef48bfd521320b7f93f9f --- -Israel DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Israel DID Requirements -Here you will find a list of detailed requirements for acquiring Israel numbers. +Here you will find a list of detailed requirements for acquiring Israel numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Israel +## DID Number Requirements for Israel In order to purchase an Israel number you will need to provide the following: @@ -42,20 +43,20 @@ For **address** verification: ## **Local and National Numbers in Israel** -For **personal identity** verification: -\*Name, last name -\*Contact phone number -​ -For **business identity** verification: -\*Name, last name of the legal representative -\*Contact phone number -\*Company name -\*Business Registration Certificate -\*Business Use Case -​ -For **address** verification: -\*\* Worldwide Address (street, building number, postal code, city, and country) -\* Proof of address (dated within 3 months) +For **personal identity** verification: +\*Name, last name +\*Contact phone number +​ +For **business identity** verification: +\*Name, last name of the legal representative +\*Contact phone number +\*Company name +\*Business Registration Certificate +\*Business Use Case +​ +For **address** verification: +\*\* Worldwide Address (street, building number, postal code, city, and country) +\* Proof of address (dated within 3 months) ​ *\* You may order Local and National numbers using an address from any country. However, please be aware that emergency services are only supported for addresses located within Israel.* @@ -127,5 +128,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466658-jamaica-did-requirements.md b/support-docs/en--articles--5466658-jamaica-did-requirements.md index 5e47d506..91b4ae03 100644 --- a/support-docs/en--articles--5466658-jamaica-did-requirements.md +++ b/support-docs/en--articles--5466658-jamaica-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466658-jamaica-did-requirements +title: "Jamaica DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Jamaica numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6fd796c2593106af38bfaffa761488d2f11fab252f01d22a9c4ea393e8796f65 --- -Jamaica DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Jamaica DID Requirements -Here you will find a list of detailed requirements for acquiring Jamaica numbers. +Here you will find a list of detailed requirements for acquiring Jamaica numbers. See Telnyx guidance and requirements. -Written by NumberOps -August 6, 2025 -Table of contents -# DID Number Requirements for Jamaica +## DID Number Requirements for Jamaica In order to purchase a Jamaica number you will need to provide the following: @@ -30,7 +31,7 @@ For **personal identity** verification: For **business identity** verification: -\* Signed LOI (within 1 month) +\* Signed LOI (within 1 month) ​ For **address** verification: @@ -96,5 +97,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466736-kenya-did-requirements.md b/support-docs/en--articles--5466736-kenya-did-requirements.md index ed9ca9a5..978f333e 100644 --- a/support-docs/en--articles--5466736-kenya-did-requirements.md +++ b/support-docs/en--articles--5466736-kenya-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466736-kenya-did-requirements +title: "Kenya DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Kenya numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3d52fa0184205e5faed0dd0f25a439a0d327c8a17df12623da4cf9dc8f599866 --- -Kenya DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Kenya DID Requirements -Here you will find a list of detailed requirements for acquiring Kenya numbers. +Here you will find a list of detailed requirements for acquiring Kenya numbers. See Telnyx guidance and requirements. -Written by NumberOps -December 18, 2024 -Table of contents -# DID Number Requirements for Kenya +## DID Number Requirements for Kenya In order to purchase a Kenya number you will need to provide the following: @@ -129,5 +130,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466755-lithuania-did-requirements.md b/support-docs/en--articles--5466755-lithuania-did-requirements.md index 6fef1015..02213f97 100644 --- a/support-docs/en--articles--5466755-lithuania-did-requirements.md +++ b/support-docs/en--articles--5466755-lithuania-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466755-lithuania-did-requirements +title: "Lithuania DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Lithuania numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b0ebdc0dc2bf84736f1b25777a12844cd1a06edc11c0725f05c1a4e7bd0f18eb --- -Lithuania DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Lithuania DID Requirements -Here you will find a list of detailed requirements for acquiring Lithuania numbers. +Here you will find a list of detailed requirements for acquiring Lithuania numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 16, 2025 -Table of contents -# DID Number Requirements for Lithuania +## DID Number Requirements for Lithuania In order to purchase a Lithuania number you will need to provide the following: @@ -145,5 +146,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466793-mexico-did-requirements.md b/support-docs/en--articles--5466793-mexico-did-requirements.md index 15c2a449..7c7be6f5 100644 --- a/support-docs/en--articles--5466793-mexico-did-requirements.md +++ b/support-docs/en--articles--5466793-mexico-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466793-mexico-did-requirements +title: "Mexico DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Mexico numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: af07320ec9dc52550d7250c244af921b7c50cbefdc4496166a79885fba36d85e --- -Mexico DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mexico DID Requirements -Here you will find a list of detailed requirements for acquiring Mexico numbers. +Here you will find a list of detailed requirements for acquiring Mexico numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Mexico +## DID Number Requirements for Mexico In order to purchase a Mexico number you will need to provide the following: @@ -103,5 +104,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466798-monaco-did-requirements.md b/support-docs/en--articles--5466798-monaco-did-requirements.md index 7aa50a29..afe6b9e9 100644 --- a/support-docs/en--articles--5466798-monaco-did-requirements.md +++ b/support-docs/en--articles--5466798-monaco-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466798-monaco-did-requirements +title: "Monaco DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Monaco numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e6077c0f39be6bf1d23f26baf4f02aedcb66e31a53ca929b38a8a065e4f4e35c --- -Monaco DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Monaco DID Requirements -Here you will find a list of detailed requirements for acquiring Monaco numbers. +Here you will find a list of detailed requirements for acquiring Monaco numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Monaco +## DID Number Requirements for Monaco In order to purchase a Monaco number you will need to provide the following: @@ -89,5 +90,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466823-new-zealand-did-requirements.md b/support-docs/en--articles--5466823-new-zealand-did-requirements.md index a1d2a772..e1a7c8fe 100644 --- a/support-docs/en--articles--5466823-new-zealand-did-requirements.md +++ b/support-docs/en--articles--5466823-new-zealand-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466823-new-zealand-did-requirements +title: "New Zealand DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring New Zealand numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d963ba00900933ec237ce6c6da26204d09e6edf7d955c1d1f1f17ee2e171e524 --- -New Zealand DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # New Zealand DID Requirements -Here you will find a list of detailed requirements for acquiring New Zealand numbers. +Here you will find a list of detailed requirements for acquiring New Zealand numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for New Zealand +## DID Number Requirements for New Zealand In order to purchase a New Zealand number you will need to provide the following: @@ -109,5 +110,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466838-nicaragua-did-requirements.md b/support-docs/en--articles--5466838-nicaragua-did-requirements.md index 8ab5a764..e873a2e6 100644 --- a/support-docs/en--articles--5466838-nicaragua-did-requirements.md +++ b/support-docs/en--articles--5466838-nicaragua-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466838-nicaragua-did-requirements +title: "Nicaragua DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Nicaraguan numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ea20435115de981fbabc683752ca774f113fed1dd5ef60671ae8b189d6dfa8d4 --- -Nicaragua DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Nicaragua DID Requirements -Here you will find a list of detailed requirements for acquiring Nicaraguan numbers. +Here you will find a list of detailed requirements for acquiring Nicaraguan numbers. See Telnyx guidance and requirements. -Written by NumberOps -January 22, 2026 -Table of contents -# DID Number Requirements for Nicaragua +## DID Number Requirements for Nicaragua In order to purchase a Nicaragua number you will need to provide the following: @@ -30,8 +31,8 @@ For **business identity** verification: \* Company name -\* Contact phone number -\* Local Copy of Passport/ID +\* Contact phone number +\* Local Copy of Passport/ID \* Local Company Registration Certificate \* LOI​ (Provided by Telnyx - [LOI Template.docx](https://downloads.intercomcdn.com/i/o/ltcafuzd/1974079146/f3eb9460203bfedda610a97379a8/LOI+Template.docx?expires=1783620000&signature=0b544bb852da8623438435d14120359b0ef430e9687979de5b4d105093d434a4&req=dSkgEsl5lIBbX%2FMW3Hu4gYkDxCMSxfjzLWMNiC1aPckVjhW10sWibl32Wapw%0A%2Fg%3D%3D%0A)) @@ -40,7 +41,7 @@ For **address** verification: \* Address in Nicaragua (street, building number, postal code, city and country) -\* Proof of address (dated within 3 months) +\* Proof of address (dated within 3 months) ​ **\* Business use required:** Business use is required, private use is not allowed. @@ -90,5 +91,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466851-north-macedonia-did-requirements.md b/support-docs/en--articles--5466851-north-macedonia-did-requirements.md index 891cae25..f3414434 100644 --- a/support-docs/en--articles--5466851-north-macedonia-did-requirements.md +++ b/support-docs/en--articles--5466851-north-macedonia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466851-north-macedonia-did-requirements +title: "North Macedonia DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring North Macedonia numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a9533e8ffa18b524633aa31f0fdba28be6c1f39045c28c1c29cc91648118472d --- -North Macedonia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # North Macedonia DID Requirements -Here you will find a list of detailed requirements for acquiring North Macedonia numbers. +Here you will find a list of detailed requirements for acquiring North Macedonia numbers. See Telnyx guidance and requirements. -Written by NumberOps -June 2, 2026 -Table of contents -# DID Number Requirements for North Macedonia +## DID Number Requirements for North Macedonia In order to purchase a North Macedonia number you will need to provide the following: @@ -89,5 +90,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466855-norway-did-requirements.md b/support-docs/en--articles--5466855-norway-did-requirements.md index c994c7c9..b9e02b39 100644 --- a/support-docs/en--articles--5466855-norway-did-requirements.md +++ b/support-docs/en--articles--5466855-norway-did-requirements.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/5466855-norway-did-requirements +title: "Norway DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Norway numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b0ba9ca024f30aa3762ad69faff9fde6ac5f0c0060277754170295ce442eebd4 --- -Norway DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Norway DID Requirements -Here you will find a list of detailed requirements for acquiring Norway numbers. +Here you will find a list of detailed requirements for acquiring Norway numbers. See Telnyx guidance and requirements. -Written by NumberOps -May 26, 2026 -Table of contents -# DID Number Requirements for Norway +## DID Number Requirements for Norway In order to purchase a Norway number you will need to provide the following: ## Mandatory Use of Requirement Groups: Norway -Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Norway (NO).** +Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Norway (NO).** ​ -Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. +Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. ​ For full details on setting up Requirement Groups, please refer to the [guide here](https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers). @@ -86,16 +87,16 @@ For **business identity** verification: For **address** verification: -\* Address in Norway (street, building number, postal code, city, and country) -\* Proof of address (dated within 3 months) -​ -Additional details: +\* Address in Norway (street, building number, postal code, city, and country) +\* Proof of address (dated within 3 months) +​ +Additional details: \* End-users must be physically present in the country when purchasing numbers from that country ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Norway DIDs** @@ -139,5 +140,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466871-paraguay-did-requirements.md b/support-docs/en--articles--5466871-paraguay-did-requirements.md index 51f5d982..b519f552 100644 --- a/support-docs/en--articles--5466871-paraguay-did-requirements.md +++ b/support-docs/en--articles--5466871-paraguay-did-requirements.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/5466871-paraguay-did-requirements +title: "Paraguay DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Paraguay numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: eb28c7b1bc4f3b1d3201f154d44bc8fec5ab4285bf82929bfee76e98c1834795 --- -Paraguay DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Paraguay DID Requirements -Here you will find a list of detailed requirements for acquiring Paraguay numbers. +Here you will find a list of detailed requirements for acquiring Paraguay numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Paraguay +## DID Number Requirements for Paraguay In order to purchase a Paraguay number you will need to provide the following: -# **Local Numbers in Paraguay** +## **Local Numbers in Paraguay** For **personal identity** verification: @@ -52,7 +53,7 @@ For **personal identity** verification: \* Contact phone number -\* Passport or ID copy +\* Passport or ID copy \* Signed LOI (dated within 1 month) For **business identity** verification: @@ -63,7 +64,7 @@ For **business identity** verification: \* Company registration certificate -\* Signed LOI (dated within 1 month) +\* Signed LOI (dated within 1 month) ​ For **address** verification: @@ -117,5 +118,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466958-philippines-did-requirements.md b/support-docs/en--articles--5466958-philippines-did-requirements.md index c08735a0..6d10ae66 100644 --- a/support-docs/en--articles--5466958-philippines-did-requirements.md +++ b/support-docs/en--articles--5466958-philippines-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466958-philippines-did-requirements +title: "Philippines DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Philippines numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1a49470d56798563843bfcaf68a5b389deca52db76a898d76b1753c94599ff22 --- -Philippines DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Philippines DID Requirements -Here you will find a list of detailed requirements for acquiring Philippines numbers. +Here you will find a list of detailed requirements for acquiring Philippines numbers. See Telnyx guidance and requirements. -Written by NumberOps -August 6, 2025 -Table of contents -# DID Number Requirements for Philippines +## DID Number Requirements for Philippines In order to purchase a Philippines number you will need to provide the following: @@ -28,7 +29,7 @@ For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number ​ For **business identity** verification: @@ -51,7 +52,7 @@ For **personal identity** verification: \* Name, last name -\* Contact phone number +\* Contact phone number ​ For **business identity** verification: @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466967-poland-did-requirements.md b/support-docs/en--articles--5466967-poland-did-requirements.md index f08ebc77..a3975167 100644 --- a/support-docs/en--articles--5466967-poland-did-requirements.md +++ b/support-docs/en--articles--5466967-poland-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5466967-poland-did-requirements +title: "Poland DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Poland numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a12c16f48bb2d8f76b4524e717339fbc86804c56c16296a23a380dd041125cd1 --- -Poland DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Poland DID Requirements -Here you will find a list of detailed requirements for acquiring Poland numbers. +Here you will find a list of detailed requirements for acquiring Poland numbers. See Telnyx guidance and requirements. -Written by NumberOps -May 26, 2026 -Table of contents -# DID Number Requirements for Poland +## DID Number Requirements for Poland In order to purchase a Poland number you will need to provide the following: @@ -50,7 +51,7 @@ For **address** verification: **Additional Information:** -\* Service usage description +\* Service usage description \* End-users must be physically present in the country when purchasing numbers from that country ## **Mobile Numbers in Poland** @@ -79,7 +80,7 @@ For **address** verification: \* Proof of address (dated within 3 months) -**Additional Information:** +**Additional Information:** \* End-users must be physically present in the country when purchasing numbers from that country ## **Toll-Free Numbers in Poland** @@ -110,13 +111,13 @@ For **address** verification: \* Proof of address (dated within 3 months) -**Additional Information:** +**Additional Information:** \* End-users must be physically present in the country when purchasing numbers from that country ## **Identity Verification: What "Local" Means** -For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. -​ +For most orders, your proof of identity must be issued by the country in which you are making your purchase. As an exception, customers within the European Union may use a valid passport or national identity card from any EU member state, even if it differs from the EU country associated with the order; in these cases, the document will be treated as local. +​ All identification is subject to review, and we reserve the right to request additional documentation or decline any document we cannot verify or that does not meet applicable legal and regulatory requirements. ## **Helpful for acquiring Poland DIDs** @@ -160,5 +161,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5466980-portugal-did-requirements.md b/support-docs/en--articles--5466980-portugal-did-requirements.md index a5300ee9..a8c23075 100644 --- a/support-docs/en--articles--5466980-portugal-did-requirements.md +++ b/support-docs/en--articles--5466980-portugal-did-requirements.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/5466980-portugal-did-requirements +title: "Portugal DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Portugal numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6b72a55d3c19da2251d60034c67b246f32786c2fc6a5b9f7ae9cccb7132fc7a7 --- -Portugal DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Portugal DID Requirements -Here you will find a list of detailed requirements for acquiring Portugal numbers. +Here you will find a list of detailed requirements for acquiring Portugal numbers. See Telnyx guidance and requirements. -Written by NumberOps -November 11, 2025 -Table of contents -# DID Number Requirements for Portugal +## DID Number Requirements for Portugal In order to purchase a Portugal number you will need to provide the following: ## Mandatory Use of Requirement Groups: Portugal -Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Portugal (PT).** +Starting **September 16, 2024**, **Requirement Groups** will be mandatory for ordering phone numbers in **Portugal (PT).** ​ -Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. +Requirement Groups let you manage regulatory requirements by pre-filling necessary information once, allowing for reuse across multiple orders. This change aims to streamline compliance. ​ For full details on setting up Requirement Groups, please refer to the [guide here](https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers). @@ -141,5 +142,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5467021-serbia-did-requirements.md b/support-docs/en--articles--5467021-serbia-did-requirements.md index 320e439b..592ab6e2 100644 --- a/support-docs/en--articles--5467021-serbia-did-requirements.md +++ b/support-docs/en--articles--5467021-serbia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5467021-serbia-did-requirements +title: "Serbia DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Serbian numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dce1cce712532b0218e0e878c6a4028047c1fc7676909689cd6d60388cdd11e4 --- -Serbia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Serbia DID Requirements -Here you will find a list of detailed requirements for acquiring Serbian numbers. +Here you will find a list of detailed requirements for acquiring Serbian numbers. See Telnyx guidance and requirements. -Written by NumberOps -April 22, 2026 -Table of contents -# DID Number Requirements for Serbia +## DID Number Requirements for Serbia In order to purchase a Serbia number you will need to provide the following: @@ -87,5 +88,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5467032-slovakia-did-requirements.md b/support-docs/en--articles--5467032-slovakia-did-requirements.md index 45a602df..6fd3e299 100644 --- a/support-docs/en--articles--5467032-slovakia-did-requirements.md +++ b/support-docs/en--articles--5467032-slovakia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5467032-slovakia-did-requirements +title: "Slovakia DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Slovakia numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 29e93a56efa456990e4c6ae20fcd504ccad8c781321f1ec733580a4470267b18 --- -Slovakia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Slovakia DID Requirements -Here you will find a list of detailed requirements for acquiring Slovakia numbers. +Here you will find a list of detailed requirements for acquiring Slovakia numbers. See Telnyx guidance and requirements. -Written by NumberOps -June 18, 2024 -Table of contents -# DID Number Requirements for Slovakia +## DID Number Requirements for Slovakia In order to purchase a Slovakia number you will need to provide the following: @@ -109,5 +110,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5467037-slovenia-did-requirements.md b/support-docs/en--articles--5467037-slovenia-did-requirements.md index 6a3fb738..2db0751e 100644 --- a/support-docs/en--articles--5467037-slovenia-did-requirements.md +++ b/support-docs/en--articles--5467037-slovenia-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5467037-slovenia-did-requirements +title: "Slovenia DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Slovenia numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e30b0262d2c59c4ee9283a6f88cf2c76f69801a244368f5f0cb660736c94b4b1 --- -Slovenia DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Slovenia DID Requirements -Here you will find a list of detailed requirements for acquiring Slovenia numbers. +Here you will find a list of detailed requirements for acquiring Slovenia numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Slovenia +## DID Number Requirements for Slovenia In order to purchase a Slovenia number you will need to provide the following: @@ -36,7 +37,7 @@ For **business identity** verification: For **address** verification: -\* Address matching the DID area code (street, building number, postal code, city, and country) +\* Address matching the DID area code (street, building number, postal code, city, and country) \* Proof of Address (dated within 3 months) \*Business use required: Business use is required, private use is not allowed. @@ -104,5 +105,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5467084-uganda-did-requirements.md b/support-docs/en--articles--5467084-uganda-did-requirements.md index fadc89ed..f9172744 100644 --- a/support-docs/en--articles--5467084-uganda-did-requirements.md +++ b/support-docs/en--articles--5467084-uganda-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5467084-uganda-did-requirements +title: "Uganda DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Uganda numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2da8c44ebec89f74af4270b80a080a0cbe3c6a6a15432227f22bd7bccda2ebbb --- -Uganda DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Uganda DID Requirements -Here you will find a list of detailed requirements for acquiring Uganda numbers. +Here you will find a list of detailed requirements for acquiring Uganda numbers. See Telnyx guidance and requirements. -Written by NumberOps -May 6, 2025 -Table of contents -# DID Number Requirements for Uganda +## DID Number Requirements for Uganda In order to purchase a Uganda number you will need to provide the following: @@ -40,19 +41,19 @@ For **address** verification: ## **National Numbers in Uganda** -For **personal identity** verification: -\* Name, last name -\* Contact phone number -\* Passport or ID copy -​ -For **business identity** verification: -\* Name, last name -\* Contact phone number -\* Company name -\* Company incorporation certificate copy -​ -For **address** verification: -\* Address in Uganda (street, building number, postal code, city and country) +For **personal identity** verification: +\* Name, last name +\* Contact phone number +\* Passport or ID copy +​ +For **business identity** verification: +\* Name, last name +\* Contact phone number +\* Company name +\* Company incorporation certificate copy +​ +For **address** verification: +\* Address in Uganda (street, building number, postal code, city and country) \* A copy of a utility bill (less than 3 months old) ## **Toll-Free Numbers in Uganda** @@ -127,5 +128,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5467173-algeria-did-requirements.md b/support-docs/en--articles--5467173-algeria-did-requirements.md index 050fd739..32ffc18c 100644 --- a/support-docs/en--articles--5467173-algeria-did-requirements.md +++ b/support-docs/en--articles--5467173-algeria-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5467173-algeria-did-requirements +title: "Algeria DID requirements" +description: "Understanding the necessary criteria for obtaining Algerian numbers: Get key details. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6b1588c40c42899213f93cfdfb1245c415a7cd1cd435455e8bad8926d1346af1 --- -Algeria DID requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Algeria DID requirements -Understanding the necessary criteria for obtaining Algerian numbers: Get key details. +Understanding the necessary criteria for obtaining Algerian numbers: Get key details. See Telnyx guidance and requirements. -Written by NumberOps -November 10, 2023 -Table of contents -# DID Number Requirements for Algeria +## DID Number Requirements for Algeria ## **National numbers in Algeria** @@ -74,5 +75,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5467232-freepbx-v15-ip-trunk-chansip-tutorial.md b/support-docs/en--articles--5467232-freepbx-v15-ip-trunk-chansip-tutorial.md index 0ce4199d..0a1937b2 100644 --- a/support-docs/en--articles--5467232-freepbx-v15-ip-trunk-chansip-tutorial.md +++ b/support-docs/en--articles--5467232-freepbx-v15-ip-trunk-chansip-tutorial.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5467232-freepbx-v15-ip-trunk-chansip-tutorial +title: "FreePBX V15 IP Trunk - ChanSIP Tutorial" +description: "In this article we will explain how to configure a FreePBX V15 IP trunk with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d16c0701b9cee7cafc416fdf4fd1581631c504ec848ba6996dc9aa3eb4746b22 --- -FreePBX V15 IP Trunk - ChanSIP Tutorial | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreePBX V15 IP Trunk - ChanSIP Tutorial -In this article we will explain how to configure a FreePBX V15 IP trunk with Telnyx. +In this article we will explain how to configure a FreePBX V15 IP trunk with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_1153929425) @@ -35,7 +36,7 @@ Additional documentation and resoruces: --- -# Instructions for Configuring a FreePBX V15 IP Trunk +## Instructions for Configuring a FreePBX V15 IP Trunk In this activity you will: @@ -78,22 +79,22 @@ In this section, you'll go through the steps you need to follow to install FreeP ![Installer in action. ](_images/8cef83ffa2d55392.png) 4. ### **The installer will start but you will see it shows the root password is not set. You will need to click on the root password box to set your root password. The installation process can not complete until this is done.** - + 5. ### **Type in your root password and confirm it a second time and click on the Done option in the top left screen.** ![Root password settings page. ](_images/3eccab3bc7c6c046.png) 6. ### **At this time the FreePBX package itself can take 15 or more minutes to install and does requires access to the internet so depending on your internet speeds it can take awhile to install so be patient.** - + 7. ### **Once the install has 100% completed it will give you a reboot option as shown below. Click on reboot your your system is now installed.** - + 8. ### **Once the process is complete, you'll reach the Linux console/command prompt login. You can log in here using the username "root" without quotes, and the Root password you selected earlier.** - + 9. ### **After you log in, you should see the IP address of your PBX as shown below. Take note of this IP address as you will need it in the next step.** - + 10. #### **Enter the IP address of the new PBX into your web browser. The first time you do so, you'll be asked to create the admin username and the admin password. That username and password will be used in the future to access the FreePBX configuration screen.** **Note:** These passwords do not change the Root password! They are only used for access to the FreePBX web interface. ![FreePBX administration page. ](_images/f1b313d0ae2f42a9.png) @@ -160,9 +161,9 @@ In this section, you'll configure all your PJSIP extensions. ![SIP extension tab. ](_images/02364bfc29230dd8.png) - ***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* - ​ - ​***Note*** *that this device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* + ***Note*** *that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* + ​ + ​***Note*** *that this device uses CHAN\_SIP technology listening on Port 5160 (UDP - this is a NON STANDARD port).* ​ 2. Click **Submit** and **Apply Config.** @@ -177,7 +178,7 @@ For testing purposes, you can now use your SIP client to register with FreePBX u ![Trunk editing page. ](_images/61547513dae684da.png) - ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* + ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* ​ 3. Proceed to the **Dialed Number Manipulation Rules** tab. Depending on your use case, we've provided a simple dial pattern US numbers below. @@ -264,5 +265,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5469551-international-numbers-required-documents.md b/support-docs/en--articles--5469551-international-numbers-required-documents.md index e6a773a0..bccc0fb5 100644 --- a/support-docs/en--articles--5469551-international-numbers-required-documents.md +++ b/support-docs/en--articles--5469551-international-numbers-required-documents.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/5469551-international-numbers-required-documents +title: "International Numbers - Required Documents" +description: "In this article we will walk you through the required documents for ordering numbers internationally. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8cdad45c73abc76232839f012aff3cc6330b030877f4ac4b07a0d347ad926aa7 --- -International Numbers - Required Documents | Telnyx Help Center -[Skip to main content](#main-content) + + + + # International Numbers - Required Documents -In this article we will walk you through the required documents for ordering numbers internationally. +In this article we will walk you through the required documents for ordering numbers internationally. See Telnyx guidance and requirements. -Written by NumberOps -Updated over 2 weeks ago -Table of contents You can find country-specific information in our [International DID Requirements](https://support.telnyx.com/en/collections/1511606-international-did-requirements) support section or in your portal [here](https://portal.telnyx.com/#/app/numbers/requirements). While you can place orders for these numbers on your account and they are purchased successfully, inbound calling will not be activated until documentation has been uploaded and verified in the [number order section](https://portal.telnyx.com/#/app/numbers/orders). The verification process can take a few working days and you will be notified as soon as possible by our numbering team ([numbering@telnyx.com](mailto:numbering@telnyx.com)). @@ -24,7 +25,7 @@ You can find country-specific information in our [International DID Requirements ​ -# Required Documents: +## Required Documents: ## (Please note the letters in () indicate additional requirements/conditions) @@ -342,5 +343,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5544430-robocall-mitigation-database.md b/support-docs/en--articles--5544430-robocall-mitigation-database.md index 178ea7b5..e1fd0a79 100644 --- a/support-docs/en--articles--5544430-robocall-mitigation-database.md +++ b/support-docs/en--articles--5544430-robocall-mitigation-database.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5544430-robocall-mitigation-database +title: "Robocall Mitigation Database" +description: "In this article we outline the SHAKEN/STIR order taking effect on September 28, 2021, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a3dbd07e137e53fdd153db793328c9e53ec5a0303a420f64adab82ebcfd5756c --- -Robocall Mitigation Database | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Robocall Mitigation Database -In this article we outline the SHAKEN/STIR order taking effect on September 28, 2021, and what it means for Telnyx customers. +In this article we outline the SHAKEN/STIR order taking effect on September 28, 2021, See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 10, 2024 -Table of contents -# **Robocall Mitigation Database and Call Blocking** +## **Robocall Mitigation Database and Call Blocking** *Disclaimer: The information provided herein is for informational purposes only and should not be construed as legal advice. While we strive to provide accurate and up-to-date information, regulations and legal interpretations may vary and change over time. It is important to consult with qualified legal counsel to address specific legal questions or concerns regarding regulatory compliance.* @@ -56,7 +57,7 @@ For more detailed guidance, see the FCC’s Second Report and Order, paragraphs ## **Consulting Legal Counsel** -It is advisable for Telnyx customers and other entities to consult legal counsel to determine if registering with the RMD is required for your entity. Please note that Telnyx has registered with the RMD to ensure uninterrupted service and compliance with FCC regulations. +It is advisable for Telnyx customers and other entities to consult legal counsel to determine if registering with the RMD is required for your entity. Please note that Telnyx has registered with the RMD to ensure uninterrupted service and compliance with FCC regulations. ​ --- @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5593977-isvs-10dlc.md b/support-docs/en--articles--5593977-isvs-10dlc.md index 4da0da35..2088349f 100644 --- a/support-docs/en--articles--5593977-isvs-10dlc.md +++ b/support-docs/en--articles--5593977-isvs-10dlc.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5593977-isvs-10dlc +title: "ISVs & 10DLC" +description: "We break down how to know if you're classed as an ISV or a direct brand customer, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 48ffd81369f66f1793c4c2d7edd6f9868ab5c3f1d38dc0f38afd5e02378591a4 --- -ISVs & 10DLC | Telnyx Help Center -[Skip to main content](#main-content) + + + + # ISVs & 10DLC -We break down how to know if you're classed as an ISV or a direct brand customer, and how ISVs can gain 10DLC compliance with Telnyx. +We break down how to know if you're classed as an ISV or a direct brand customer, See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 22, 2023 -Table of contents -# **Independent Service Vendors (ISVs) and 10DLC** +## **Independent Service Vendors (ISVs) and 10DLC** ## What is an ISV? Does my business constitute an ISV? @@ -79,5 +80,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5595770-port-away-from-voip-ms.md b/support-docs/en--articles--5595770-port-away-from-voip-ms.md index aad54539..55a26d24 100644 --- a/support-docs/en--articles--5595770-port-away-from-voip-ms.md +++ b/support-docs/en--articles--5595770-port-away-from-voip-ms.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/5595770-port-away-from-voip-ms +title: "Port away from voip.ms" +description: "Detailed steps to port away from voip.ms to Telnyx with key account information. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 07b7d8ac9dcfd71a76ae92fc494699a0ee884d00f823964f367a5f872f600bf5 --- -Port away from voip.ms | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port away from voip.ms -Detailed steps to port away from voip.ms to Telnyx with key account information. +Detailed steps to port away from voip.ms to Telnyx with key account information. See Telnyx guidance and requirements. -Written by Paul Cross -October 30, 2023 -Table of contents -# Guide to port away from Voip.ms +## Guide to port away from Voip.ms voip.ms is a service provider that leverages different providers depending on the type of phone number, US, Canada, or Toll-free and even internationally. Porting away from voip.ms is a simple process but there are a few steps that you must first cover to ensure that you have the correct information. We will address these below. -# **Account information** +## **Account information** Your account information may vary depending on the type of set-up you have with voip.ms Your voip.ms account may have numbers under a single account's details or if you have sub-accounts then each number or set of numbers may have different information on file. @@ -44,7 +45,7 @@ If you have set-up a PIN number in your voip.ms account before then you will nee Your voip.ms account number is not listed on your invoice. This should be listed within the portal. However, if you have not implemented a PIN number on your account then generally speaking an account number is not required to port away from voip.ms. -**Phone numbers** +**Phone numbers** You can find a list of phone numbers that you have with voip.ms via their portal and also on your voip.ms invoice. Once you have retrieved this information, you will need to fill out a Letter of Authorization with Telnyx. Please see [here](https://support.telnyx.com/en/articles/2034326-how-to-fill-out-an-loa) for more details. @@ -79,5 +80,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5617538-10dlc-shared-campaigns.md b/support-docs/en--articles--5617538-10dlc-shared-campaigns.md index a8bb9c91..6c7ff13d 100644 --- a/support-docs/en--articles--5617538-10dlc-shared-campaigns.md +++ b/support-docs/en--articles--5617538-10dlc-shared-campaigns.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/5617538-10dlc-shared-campaigns +title: "10DLC Shared Campaigns" +description: "Register your campaigns directly with the Campaign Registry and import them to your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 10a0193d9fcd0a3d206801d8a5129152aa201f1ebe13c729c1b7bd3d13727173 --- -10DLC Shared Campaigns | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Shared Campaigns -Register your campaigns directly with the Campaign Registry and import them to your Telnyx account. +Register your campaigns directly with the Campaign Registry and import them to your Telnyx account. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 21, 2025 -Table of contents In this article, we're breaking down **shared campaigns**, and showing you how to use them within your Telnyx account. *Note: Using Shared Campaigns limits the ability of Telnyx to troubleshoot issues with your 10DLC campaigns and throughput. In most cases, we recommend creating your brands and campaigns through the Telnyx portal.* -# **What is a Shared Campaign?** +## **What is a Shared Campaign?** A shared campaign is a campaign that is registered directly through The Campaign Registry, instead of being created directly through your Telnyx account. In shared campaigns, a **connectivity partner (CNP)** is selected to provide messaging services. @@ -67,5 +68,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5619595-freepbx-v15-ip-trunk-pjsip.md b/support-docs/en--articles--5619595-freepbx-v15-ip-trunk-pjsip.md index a3971ff3..d8da5b7e 100644 --- a/support-docs/en--articles--5619595-freepbx-v15-ip-trunk-pjsip.md +++ b/support-docs/en--articles--5619595-freepbx-v15-ip-trunk-pjsip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5619595-freepbx-v15-ip-trunk-pjsip +title: "FreePBX V15: IP Trunk - PJSIP" +description: "In this article we will explain how to configure a FreePBX V15 IP trunk with Telnyx using… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 876c8ea38279e2477e864a58fb9278a688db2847416cc5ce8b49a6a039644341 --- -FreePBX V15: IP Trunk - PJSIP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreePBX V15: IP Trunk - PJSIP -In this article we will explain how to configure a FreePBX V15 IP trunk with Telnyx using PJSIP +In this article we will explain how to configure a FreePBX V15 IP trunk with Telnyx using… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_ace0e0da52) @@ -26,8 +27,8 @@ Table of contents You'll need to have created an [IP connection](https://portal.telnyx.com/#/app/connections) on your Telnyx Mission Control Portal account, assigned this connection to a DID and outbound profile in order to make and receive calls. -PJSIP is an Open Source and separate extension of the Asterisk, and Asterisk derived systems. It provides a resource for assigning multiple trunks via SRV addresses, and more options. PJSIP also provides three main components of real-time multimedia application, i.e. signaling, media features, and NAT traversal, among other things that have been taken care of by PJSIP. -​ +PJSIP is an Open Source and separate extension of the Asterisk, and Asterisk derived systems. It provides a resource for assigning multiple trunks via SRV addresses, and more options. PJSIP also provides three main components of real-time multimedia application, i.e. signaling, media features, and NAT traversal, among other things that have been taken care of by PJSIP. +​ We suggest using PJSIP as an upgrade from Chan\_SIP, as Chan\_SIP is outdated, and the majority of users are moving to PJSIP which provides a number of more future proof options, and is still actively being improved by the community. You can find out more about PJSIP [here](https://www.pjsip.org/about.htm). Additional documentation and resoruces: @@ -37,7 +38,7 @@ Additional documentation and resoruces: --- -# Instructions for Configuring a FreePBX V15 IP Trunk +## Instructions for Configuring a FreePBX V15 IP Trunk In this activity you will: @@ -78,22 +79,22 @@ In this section, you'll go through the steps you need to follow to install FreeP ![Active installer. ](_images/8cef83ffa2d55392.png) 4. ### **The installer will start but you will see it shows the root password is not set. You will need to click on the root password box to set your root password. The installation process can not complete until this is done.** - + 5. ### **Type in your root password and confirm it a second time and click on the Done option in the top left screen.** ![Root password confirmation. ](_images/3eccab3bc7c6c046.png) 6. ### **At this time the FreePBX package itself can take 15 or more minutes to install and does requires access to the internet so depending on your internet speeds it can take awhile to install so be patient.** - + 7. ### **Once the install has 100% completed it will give you a reboot option as shown below. Click on reboot your your system is now installed.** - + 8. ### **Once the process is complete, you'll reach the Linux console/command prompt login. You can log in here using the username "root" without quotes, and the Root password you selected earlier.** - + 9. ### **After you log in, you should see the IP address of your PBX as shown below. Take note of this IP address as you will need it in the next step.** - + 10. #### **Enter the IP address of the new PBX into your web browser. The first time you do so, you'll be asked to create the admin username and the admin password. That username and password will be used in the future to access the FreePBX configuration screen.** **Note: These passwords do not change the Root password! They are only used for access to the FreePBX web interface.** ![FreePBX support initial setup interface. ](_images/f1b313d0ae2f42a9.png) @@ -152,9 +153,9 @@ In this section, you'll configure all your PJSIP extensions. ![Applications settings. ](_images/747c99ce86d00a77.png) - Note that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk. - ​ - This device uses **PJSIP** technology listening on Port 5060 (UDP) + Note that if you do not set an Outbound CID for your extension, you will need to enable this on your trunk. + ​ + This device uses **PJSIP** technology listening on Port 5060 (UDP) ​ 2. Click **Submit** and **Apply Config.** @@ -171,7 +172,7 @@ For testing purposes, you can now use your SIP client to register with FreePBX u ![Trunk editing page. ](_images/61547513dae684da.png) - ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* + ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* ​ 3. Proceed to the **Dialed Number Manipulation Rules** tab. Depending on your use case, we've provided a simple dial pattern US numbers below. @@ -193,8 +194,8 @@ For testing purposes, you can now use your SIP client to register with FreePBX u ![PJSIP settings in the trunk editing section. ](_images/4f9b661b6021bab5.png) -1. Since you have created an IP based SIP Connection in your Mission Control Portal account, we do not need to specify any registration details. - ​ +1. Since you have created an IP based SIP Connection in your Mission Control Portal account, we do not need to specify any registration details. + ​ Make sure to specify: 1. **Registration** - Select None. @@ -260,5 +261,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5619597-freepbx-v15-credentials-pjsip.md b/support-docs/en--articles--5619597-freepbx-v15-credentials-pjsip.md index e811ef6d..18a91ddb 100644 --- a/support-docs/en--articles--5619597-freepbx-v15-credentials-pjsip.md +++ b/support-docs/en--articles--5619597-freepbx-v15-credentials-pjsip.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/5619597-freepbx-v15-credentials-pjsip +title: "FreePBX V15: Credentials - PJSIP" +description: "Learn how to configure a FreePBX V15 Credentials trunk with Telnyx using… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f12ce711ea60fa0b4e38f0e6a56d50d6cdf715fb07e9897a0d0fa50ce8aa2306 --- -FreePBX V15: Credentials - PJSIP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FreePBX V15: Credentials - PJSIP -Learn how to configure a FreePBX V15 Credentials trunk with Telnyx using PJSIP +Learn how to configure a FreePBX V15 Credentials trunk with Telnyx using… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_ee68fbb156) [FreePBX](https://www.freepbx.org/) is a web-based open source GUI (graphical user interface) that controls and manages Asterisk (PBX), an open source communication server. FreePBX is licensed under the GNU General Public License (GPL), an open source license. FreePBX can be installed manually or as part of the pre-configured FreePBX Distro that includes the system OS, Asterisk, FreePBX GUI and assorted dependencies. -PJSIP is an Open Source and separate extension of the Asterisk, and Asterisk derived systems. It provides a resource for assigning multiple trunks via SRV addresses, and more options. PJSIP also provides three main components of real-time multimedia application, i.e. signaling, media features, and NAT traversal, among other things that have been taken care of by PJSIP. -​ +PJSIP is an Open Source and separate extension of the Asterisk, and Asterisk derived systems. It provides a resource for assigning multiple trunks via SRV addresses, and more options. PJSIP also provides three main components of real-time multimedia application, i.e. signaling, media features, and NAT traversal, among other things that have been taken care of by PJSIP. +​ We suggest using PJSIP as an upgrade from Chan\_SIP, as Chan\_SIP is outdated, and the majority of users are moving to PJSIP which provides a number of more future proof options, and is still actively being improved by the community. You can find out more about PJSIP [here](https://www.pjsip.org/about.htm). Additional documentation and resoruces: @@ -35,7 +36,7 @@ Additional documentation and resoruces: --- -# Instructions for Configuring a FreePBX V15 IP Trunk +## Instructions for Configuring a FreePBX V15 IP Trunk In this activity you will: @@ -81,24 +82,24 @@ In this section, you'll go through the steps you need to follow to install FreeP ![Active installer. ](_images/8cef83ffa2d55392.png) 4. ### **You'll notice that the root password is not set. You will need to click on the root password box to set your root password. The installation process can not complete until this is done.** - + 5. ### **Type in your root password and confirm it a second time and click on the Done option in the top left screen.** ![Root password confirmation. ](_images/3eccab3bc7c6c046.png) 6. ### **At this time the FreePBX package itself can take 15 or more minutes to install and does requires access to the internet so depending on your internet speeds it can take awhile to install so be patient.** - + 7. ### **Once the install has 100% completed it will give you a reboot option as shown below. Click on reboot your your system is now installed.** - + 8. ### **Once the process is complete, you'll reach the Linux console/command prompt login. You can log in here using the username "root" without quotes, and the Root password you selected earlier.** - + ### 9. ### **After you log in, you should see the IP address of your PBX as shown below. Take note of this IP address as you will need it in the next step.** - + 10. #### **Enter the IP address of the new PBX into your web browser. The first time you do so, you'll be asked to create the admin username and the admin password. That username and password will be used in the future to access the FreePBX configuration screen.** **Note:** These passwords do not change the Root password! They are only used for access to the FreePBX web interface. ![FreePBX support initial setup interface. ](_images/f1b313d0ae2f42a9.png) @@ -159,9 +160,9 @@ In this section, you'll configure all your PJSIP extensions. ![Applications settings. ](_images/747c99ce86d00a77.png) - ***Note that*** *if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* - ​ - This device uses **PJSIP** technology listening on Port 5060 (UDP) + ***Note that*** *if you do not set an Outbound CID for your extension, you will need to enable this on your trunk.* + ​ + This device uses **PJSIP** technology listening on Port 5060 (UDP) ​ 2. Click **Submit** and **Apply Config.** @@ -180,7 +181,7 @@ For testing purposes, you can now use your SIP client to register with FreePBX u ![Trunk editing page. ](_images/61547513dae684da.png) - ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* + ***Note****: If you choose not to set an Outbound CID on your trunk, then you must set an Outbound CID on each relevant extension. If you do not set a caller ID on either the trunk or each extension, then your calls will reach our SIP proxy without a valid caller ID. You may instead choose to enable a Caller ID Override in your SIP Connection’s Outbound Options from within the Telnyx Portal. Please review our [caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy) for accepted formats.* ​ 3. Proceed to the **Dialed Number Manipulation Rules** tab. Depending on your use case, we've provided a simple dial pattern US numbers below. @@ -243,7 +244,7 @@ For testing purposes, you can now use your SIP client to register with FreePBX u | --- | | ***Note:*** *By default, when creating a SIP Connection in the Telnyx Mission Control Portal, the number formats for the ANI and DNIS will be set to E.164. This means Telnyx will send the dialled number in the SIP INVITE to your FreePBX system with 11 digits. As the [DID number](https://telnyx.com/resources/sip-did) above is in 11 digit format, the call will be accepted and routed to the extension. However, you can control the number formats as you desire and can read more about it [here](https://support.telnyx.com/en/articles/1130706-sip-connection-number-formats).* | -That's it, you've now completed the configuration of FreePBX V15 Credentials PJSIP Trunk and can now make and receive calls by using Telnyx as your SIP provider. +That's it, you've now completed the configuration of FreePBX V15 Credentials PJSIP Trunk and can now make and receive calls by using Telnyx as your SIP provider. ​ [Back to Top](#h_ee68fbb156) @@ -271,5 +272,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5619617-polycom-setup-with-telnyx.md b/support-docs/en--articles--5619617-polycom-setup-with-telnyx.md index a355e6c9..18881e0c 100644 --- a/support-docs/en--articles--5619617-polycom-setup-with-telnyx.md +++ b/support-docs/en--articles--5619617-polycom-setup-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5619617-polycom-setup-with-telnyx +title: "Polycom: Setup with Telnyx" +description: "Learn how to configure the Polycom VVX 300-series IP phone with your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7bc29a62f486915a7a0e7b5ce12d06cd794f0e33a339793c9612a4661b728cd2 --- -Polycom: Setup with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Polycom: Setup with Telnyx -Learn how to configure the Polycom VVX 300-series IP phone with your Telnyx account. +Learn how to configure the Polycom VVX 300-series IP phone with your Telnyx account. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_0a78797f6f) @@ -33,7 +34,7 @@ Additional documentation and resources: --- -# Instructions for Configuring your Polycom VVX 300-series IP phone +## Instructions for Configuring your Polycom VVX 300-series IP phone In this activity you will: @@ -99,24 +100,24 @@ In this section, you'll configure your IP phone to connect to your Telnyx SIP tr ![File:VVX311-Lines-Menu.png](_images/6c978819791b2ec7.png) 2. Each line button you want to use will need to be configured individually but all should generally require the same settings. This example will show you what was required for this specific setup but your requirements may vary. -3. For each section listed below, you will need to enter this information (red highlighted sections): - ​ +3. For each section listed below, you will need to enter this information (red highlighted sections): + ​ ​**Identification** section**:** - 1. Display Name: This is your outbound caller ID name. - ​ + 1. Display Name: This is your outbound caller ID name. + ​ ​***Note:*** *Before configuring an outbound caller ID, you should be aware of some of the naming conventions standard for caller ID creation:* * *Your outbound Caller ID Name should be in **capital letters**. This will appears more clearly/visible on some devices.* * *You **must NOT use any special characters**, as they will not be displayed.* * *Some of regular **Canadian providers will not show more than 15 characters**. We suggest shrinking or adapt your caller ID.* * ***Spaces are allowed*** *in a caller id name.* - * *Be familiar with [Telnyx's caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy)* + * *Be familiar with [Telnyx's caller ID number policy](https://support.telnyx.com/en/articles/3546251-caller-id-number-policy)* ​ 2. **Address:** Your Telnyx account name 3. **Label:** The name listed next to the line button on your phone 4. **SRTP settings:** should all be set to *No* - 5. **Server Auto Discovery:** *Disabled* + 5. **Server Auto Discovery:** *Disabled* ​ **Server 1** section**:** @@ -125,13 +126,13 @@ In this section, you'll configure your IP phone to connect to your Telnyx SIP tr 2. **Port:** *5060* 3. **Transport:***UDP Only* 4. **Expires:** *300*, your value may depend on your gateway/router timeout values but this is typically fine - 5. **Subscription Expire(s):** *300*, same as **Expires** + 5. **Subscription Expire(s):** *300*, same as **Expires** ​ **Message Center** section**:** 1. **Callback Mode:** *Contact* - 2. **Callback Contact:** *\*97* to dial the assigned extension's VM box + 2. **Callback Contact:** *\*97* to dial the assigned extension's VM box ​ [Back to Top](#h_0a78797f6f) @@ -165,5 +166,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5634625-10dlc-fees-and-charges.md b/support-docs/en--articles--5634625-10dlc-fees-and-charges.md index c9a9d9b3..b2a94960 100644 --- a/support-docs/en--articles--5634625-10dlc-fees-and-charges.md +++ b/support-docs/en--articles--5634625-10dlc-fees-and-charges.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/5634625-10dlc-fees-and-charges +title: "10DLC Fees and Charges" +description: "Registration-related fees, carrier fees, message fees and non-compliance fees associated with A2P 10DLC. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0f2a10c9c17383440e0efc0772db0f218dc4fbfcf3977f66512353fd66fa4c24 --- -10DLC Fees and Charges | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Fees and Charges -Registration-related fees, carrier fees, message fees and non-compliance fees associated with A2P 10DLC. +Registration-related fees, carrier fees, message fees and non-compliance fees associated with A2P 10DLC. See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 7, 2026 -Table of contents ***⚠️ Looking for 10DLC basic info like registration, Brand and Campaign scoring, throughput, and compliance? Read our [10DLC FAQ](https://support.telnyx.com/en/articles/3679260-frequently-asked-questions-about-10dlc).*** -# Contents +## Contents * [Introduction](#h_0aedcaaec8) * [10DLC Standard Registration Fees](#h_7d0b4a24c5) @@ -140,5 +141,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5664840-telnyx-10dlc-compliance.md b/support-docs/en--articles--5664840-telnyx-10dlc-compliance.md index cb1a1485..dafde7bd 100644 --- a/support-docs/en--articles--5664840-telnyx-10dlc-compliance.md +++ b/support-docs/en--articles--5664840-telnyx-10dlc-compliance.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5664840-telnyx-10dlc-compliance +title: "Telnyx & 10DLC Compliance" +description: "A2P 10DLC can have a significant impact on how you use Telnyx services. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ec7b612bdbdb4209316d95e83815cd41d0347d83e43fed9c8fa52370395bf13b --- -Telnyx & 10DLC Compliance | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx & 10DLC Compliance -A2P 10DLC can have a significant impact on how you use Telnyx services. Here, we break down the key players, and the role that Telnyx plays. +A2P 10DLC can have a significant impact on how you use Telnyx services. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 7, 2023 -Table of contents -# What is 10DLC? +## What is 10DLC? 10 Digit Long Code (10DLC) is a new industry standard that governs application-to-person ([A2P](https://telnyx.com/resources/what-is-a2p-messaging)) texting using traditional 10-digit phone numbers. By complying with 10DLC, your business can leverage higher messaging throughput levels over 10-digit phone numbers, making them more suitable for running large SMS or MMS campaigns. 10DLC also benefits the recipients of your text message campaigns - by reviewing, vetting, and sanctioning message senders, 10DLC aims to reduce the volume of unwanted spam text messages received by every mobile subscriber in the US. @@ -75,5 +76,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5666594-sim-connectivity-logs.md b/support-docs/en--articles--5666594-sim-connectivity-logs.md index 26143506..04d3ac2a 100644 --- a/support-docs/en--articles--5666594-sim-connectivity-logs.md +++ b/support-docs/en--articles--5666594-sim-connectivity-logs.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5666594-sim-connectivity-logs +title: "SIM Connectivity Logs" +description: "Master the art of troubleshooting your SIM with Telnyx's guide to connectivity logs. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 15ffdaf7cd36a5a2be0cd8c245eaa53a64320b1a99037c3b9b3f62515db6ffe5 --- -SIM Connectivity Logs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIM Connectivity Logs -Master the art of troubleshooting your SIM with Telnyx's guide to connectivity logs. +Master the art of troubleshooting your SIM with Telnyx's guide to connectivity logs. See Telnyx guidance and requirements. -Written by Telnyx Engineering -December 30, 2024 -Table of contents -# **Connectivity Logs** +## **Connectivity Logs** Connectivity logs can be viewed both via the Portal and API. Logs can be viewed in the Portal by drilling down into your SIM card. @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5701653-telnyx-verify-2fa-made-easy.md b/support-docs/en--articles--5701653-telnyx-verify-2fa-made-easy.md index b070207b..2f02bb21 100644 --- a/support-docs/en--articles--5701653-telnyx-verify-2fa-made-easy.md +++ b/support-docs/en--articles--5701653-telnyx-verify-2fa-made-easy.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5701653-telnyx-verify-2fa-made-easy +title: "Telnyx Verify: 2FA made easy" +description: "This article describes what is and how to get started with Telnyx… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b5250f9d420256a9198450965d469ae3090fda76daa52db2a7d633b806d8941d --- -Telnyx Verify: 2FA made easy | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Verify: 2FA made easy -This article describes what is and how to get started with Telnyx Verify +This article describes what is and how to get started with Telnyx… See Telnyx guidance and requirements. -Written by David -May 20, 2026 -Table of contents -# Telnyx Verify: add verification codes to your application +## Telnyx Verify: add verification codes to your application Telnyx Verify helps you add phone-based user verification to your application. You can use it to send a one-time verification code to a user, then confirm the code they submit back to your app. @@ -63,10 +64,10 @@ For SMS verification, the request must include the user’s phone number and the Example: ``` -curl -X POST "https://api.telnyx.com/v2/verifications/sms" \ - --header "Content-Type: application/json" \ - --header "Accept: application/json" \ - --header "Authorization: Bearer $TELNYX_API_KEY" \ +curl -X POST "https://api.telnyx.com/v2/verifications/sms" \ + --header "Content-Type: application/json" \ + --header "Accept: application/json" \ + --header "Authorization: Bearer $TELNYX_API_KEY" \ --data '{ "phone_number": "+13035551234", "verify_profile_id": "YOUR_VERIFY_PROFILE_ID" }' ``` @@ -81,10 +82,10 @@ Use the Verify API to submit the user’s phone number, the code, and the same ` Example: ``` -curl -X POST "https://api.telnyx.com/v2/verifications/by_phone_number/%2B13035551234/actions/verify" \ - --header "Content-Type: application/json" \ - --header "Accept: application/json" \ - --header "Authorization: Bearer $TELNYX_API_KEY" \ +curl -X POST "https://api.telnyx.com/v2/verifications/by_phone_number/%2B13035551234/actions/verify" \ + --header "Content-Type: application/json" \ + --header "Accept: application/json" \ + --header "Authorization: Bearer $TELNYX_API_KEY" \ --data '{ "code": "123456", "verify_profile_id": "YOUR_VERIFY_PROFILE_ID" }' ``` @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5717957-zoiper-5-pro-telnyx-setup.md b/support-docs/en--articles--5717957-zoiper-5-pro-telnyx-setup.md index 43a4d942..32d359e6 100644 --- a/support-docs/en--articles--5717957-zoiper-5-pro-telnyx-setup.md +++ b/support-docs/en--articles--5717957-zoiper-5-pro-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5717957-zoiper-5-pro-telnyx-setup +title: "Zoiper 5 Pro: Telnyx Setup" +description: "How to configure Zoiper 5 with a pro license to work with the Telnyx Mission Control portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 093a0570a2046af223f23a79707d84815d17d7e2cefbab6e22ad501f3d4e1388 --- -Zoiper 5 Pro: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Zoiper 5 Pro: Telnyx Setup -How to configure Zoiper 5 with a pro license to work with the Telnyx Mission Control portal. +How to configure Zoiper 5 with a pro license to work with the Telnyx Mission Control portal. See Telnyx guidance and requirements. C -Written by Customer Success -March 3, 2024 -Table of contents [Jump to Instructions](#h_4ff34ebbdc) @@ -34,7 +35,7 @@ For Zoiper documentation, see: --- -# Instructions for Configuring the All-New Zoiper 5 with Telnyx +## Instructions for Configuring the All-New Zoiper 5 with Telnyx 1. [Configure your Telnyx Mission Control Portal](#h_dc5df9cfdf) 2. [Create your VoIP account on Zoiper](#h_d68a340083) @@ -53,7 +54,7 @@ Coming soon! Check back frequently as we are updating our documentation. **Pre-Requisites:** * Have obtained [a license for Zoiper 5 Pro](https://www.zoiper.com/en/shop/buy/zoiper5?cid=main-nav). -* Have created a [credentials based connection](https://portal.telnyx.com/#/app/connections) on your Telnyx Mission Control Portal account, assigned this connection to a DID and outbound profile in order to make and receive outbound calls. This provides you with the username and password you will use to register Zoiper 5 with Telnyx +* Have created a [credentials based connection](https://portal.telnyx.com/#/app/connections) on your Telnyx Mission Control Portal account, assigned this connection to a DID and outbound profile in order to make and receive outbound calls. This provides you with the username and password you will use to register Zoiper 5 with Telnyx ​ ## 1. Configure your Telnyx Mission Control Portal @@ -64,8 +65,8 @@ For step by step instructions on each of the requirements on the Telnyx Mission ## 2. Create your VoIP account on Zoiper -1. To activate your license, click **Activate your Premium license** and follow the instructions in the activation wizard. Note: Activation credentials are provided by Zoiper after you purchase your license. These are not your Telnyx credentials. - ​ +1. To activate your license, click **Activate your Premium license** and follow the instructions in the activation wizard. Note: Activation credentials are provided by Zoiper after you purchase your license. These are not your Telnyx credentials. + ​ If you don't have a license, you can [continue as a free user](https://app.intercom.com/a/apps/ltcafuzd/articles/articles/5717568/show). ![Activate a Zoiper 5 Pro license](_images/ab2faebf79be1904.png) @@ -204,5 +205,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5720521-estonia-number-porting.md b/support-docs/en--articles--5720521-estonia-number-porting.md index 1df76212..8d2b7b46 100644 --- a/support-docs/en--articles--5720521-estonia-number-porting.md +++ b/support-docs/en--articles--5720521-estonia-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5720521-estonia-number-porting +title: "Estonia Number Porting" +description: "Here you will find a detailed list of requirements for Estonia number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 872c7f24aca381f323f77aa6806a98e106c7ecb45cb81e4630c870fa4ffd8bda --- -Estonia Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Estonia Number Porting -Here you will find a detailed list of requirements for Estonia number portability. +Here you will find a detailed list of requirements for Estonia number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 5, 2025 -Table of contents -# **Estonia Number Porting** +## **Estonia Number Porting** ## **For Local / National/Toll-Free number Types in Estonia** @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5720999-zoiper-3-telnyx-setup-mac.md b/support-docs/en--articles--5720999-zoiper-3-telnyx-setup-mac.md index f98b764f..4540894d 100644 --- a/support-docs/en--articles--5720999-zoiper-3-telnyx-setup-mac.md +++ b/support-docs/en--articles--5720999-zoiper-3-telnyx-setup-mac.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5720999-zoiper-3-telnyx-setup-mac +title: "Zoiper 3: Telnyx Setup (Mac)" +description: "How to configure Zoiper 3 to work with the Telnyx Mission Control portal for a Mac OS operating system. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 82e79d59dcfaab1b1ace15fa50d6616a577b969ff3cc82dd646fe59e17406090 --- -Zoiper 3: Telnyx Setup (Mac) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Zoiper 3: Telnyx Setup (Mac) -How to configure Zoiper 3 to work with the Telnyx Mission Control portal for a Mac OS operating system. +How to configure Zoiper 3 to work with the Telnyx Mission Control portal for a Mac OS operating system. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_9404c63fcf) @@ -30,7 +31,7 @@ For Zoiper documentation, see: --- -# Instructions for Configuring Zoiper 3 with Telnyx +## Instructions for Configuring Zoiper 3 with Telnyx 1. [Create your VoIP account on Zoiper 3](#h_c3a95f8595) 2. [Troubleshooting](#h_3548b277a8) @@ -111,5 +112,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5721766-zoiper-3-telnyx-setup-linux.md b/support-docs/en--articles--5721766-zoiper-3-telnyx-setup-linux.md index 19867676..c89c7748 100644 --- a/support-docs/en--articles--5721766-zoiper-3-telnyx-setup-linux.md +++ b/support-docs/en--articles--5721766-zoiper-3-telnyx-setup-linux.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5721766-zoiper-3-telnyx-setup-linux +title: "Zoiper 3: Telnyx Setup (Linux)" +description: "How to configure Zoiper 3 to work with the Telnyx Mission Control portal for a Linux operating system. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 17c712f5acabad5f546ec787ed3ec44c4f01bb5a1b08c23ea74c456dbe34b44c --- -Zoiper 3: Telnyx Setup (Linux) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Zoiper 3: Telnyx Setup (Linux) -How to configure Zoiper 3 to work with the Telnyx Mission Control portal for a Linux operating system. +How to configure Zoiper 3 to work with the Telnyx Mission Control portal for a Linux operating system. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_2d3edf7a01) @@ -30,7 +31,7 @@ For Zoiper documentation, see: --- -# Instructions for Configuring Zoiper 3 with Telnyx +## Instructions for Configuring Zoiper 3 with Telnyx 1. [Create your VoIP account on Zoiper 3](#h_4c7b969580) 2. [Troubleshooting](#h_ce63df2bf2) @@ -113,5 +114,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5721953-linksys-dialplan-for-linksys-atas.md b/support-docs/en--articles--5721953-linksys-dialplan-for-linksys-atas.md index aacedcd3..429e4c86 100644 --- a/support-docs/en--articles--5721953-linksys-dialplan-for-linksys-atas.md +++ b/support-docs/en--articles--5721953-linksys-dialplan-for-linksys-atas.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5721953-linksys-dialplan-for-linksys-atas +title: "Linksys: Dialplan for Linksys ATAs" +description: "Master the Linksys dialplan digit sequences for ATAs. See Telnyx guidance and requirements Learn more about Linksys: Dialplan for Linksys ATAs with Telnyx." scraped: 2026-07-08 content_hash: c9efcba2bda6a2dd8c951e38d195432299e5b93c48012ad988a913c3aefa4ac6 --- -Linksys: Dialplan for Linksys ATAs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Linksys: Dialplan for Linksys ATAs -Master the Linksys dialplan digit sequences for ATAs. Understand how phone digits are interpreted with Telnyx. +Master the Linksys dialplan digit sequences for ATAs. See Telnyx guidance and requirements Learn more about Linksys: Dialplan for Linksys ATAs with Telnyx. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Dialplan](#h_2cb90844ea) @@ -28,7 +29,7 @@ The basic dial plan provided in the configuration samples for the Linksys ATA de --- -# How the Telnyx dialplan works with Linksys +## How the Telnyx dialplan works with Linksys ## Telnyx recommended dialplan: @@ -58,5 +59,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5724344-cisco-linksys-star-codes.md b/support-docs/en--articles--5724344-cisco-linksys-star-codes.md index a2261ab1..e98583b7 100644 --- a/support-docs/en--articles--5724344-cisco-linksys-star-codes.md +++ b/support-docs/en--articles--5724344-cisco-linksys-star-codes.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/5724344-cisco-linksys-star-codes +title: "Cisco/Linksys Star Codes" +description: "Discover the comprehensive list of Cisco and Linksys star codes. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: def0aeeaff15892676b5831ad5730e756ac5e2eaccd1ac9d9eecfb725be070dd --- -Cisco/Linksys Star Codes | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cisco/Linksys Star Codes -Discover the comprehensive list of Cisco and Linksys star codes. Enhance your calling experience with Telnyx. +Discover the comprehensive list of Cisco and Linksys star codes. See Telnyx guidance and requirements. C -Written by Customer Success -September 27, 2023 -Table of contents -# **Cisco/Linksys Star Codes** +## **Cisco/Linksys Star Codes** | | | | | --- | --- | --- | @@ -88,5 +89,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5725071-grandstream-ht802-telnyx-setup.md b/support-docs/en--articles--5725071-grandstream-ht802-telnyx-setup.md index df2b48c7..0f2b4528 100644 --- a/support-docs/en--articles--5725071-grandstream-ht802-telnyx-setup.md +++ b/support-docs/en--articles--5725071-grandstream-ht802-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5725071-grandstream-ht802-telnyx-setup +title: "Grandstream HT802: Telnyx Setup" +description: "Set up a connection between your Grandstream HT802, and Telnyx Mission Control Portal to send/receive faxes. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0b1b219f9a177c90d8574b8bba3bbbb9f074c2203cbf93cdd5047ad5d9c043c3 --- -Grandstream HT802: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream HT802: Telnyx Setup -Set up a connection between your Grandstream HT802, and Telnyx Mission Control Portal to send/receive faxes. +Set up a connection between your Grandstream HT802, and Telnyx Mission Control Portal to send/receive faxes. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_15146ed274) @@ -30,7 +31,7 @@ For Grandstream HT802 documentation, see: --- -# Instructions for Configuring Grandstream HT 802 for Telnyx +## Instructions for Configuring Grandstream HT 802 for Telnyx | | | --- | @@ -50,8 +51,8 @@ For Grandstream HT802 documentation, see: * Ensure your device is running the [most current firmware](https://www.grandstream.com/support/firmware). * In your Telnyx Portal, from **Connection Settings > Inbound**, make sure that: - + **DNIS:** *SIP Username* - ​ + + **DNIS:** *SIP Username* + ​ This is necessary as Telnyx doesn't support phone numbers as connection usernames. **Video Walkthrough** @@ -68,9 +69,9 @@ Setting up your Telnyx SIP portal account so you can make and receive calls: | --- | | ***Note:*** *These instructions reference the 802 with factory default configuration. It is configured to grab a dynamic IP address automatically from your router using DHCP. For information on configuring your HandyTone with a Static IP Address, please refer to the* [802's user guide](https://www.grandstream.com/hubfs/Product_Documentation/ht80x_user_guide.pdf). | -1. The Grandstream HT802 typically requires you to have inbound calls sent to the username configured on the device in the SIP settings. The easy way to set this up is to have the phone number as the username of the trunk, however Telnyx doesn't support phone numbers as connection usernames. - ​ - Instead, we suggest you have inbound calls sent to the alphanumeric username of the connection instead of the number. Change the inbound settings of the connection on the **Inbound** tab on the **Connection Options** screen to the following: +1. The Grandstream HT802 typically requires you to have inbound calls sent to the username configured on the device in the SIP settings. The easy way to set this up is to have the phone number as the username of the trunk, however Telnyx doesn't support phone numbers as connection usernames. + ​ + Instead, we suggest you have inbound calls sent to the alphanumeric username of the connection instead of the number. Change the inbound settings of the connection on the **Inbound** tab on the **Connection Options** screen to the following: ​ 1. ***Number Format (DNIS):*** *SIP Username"*Connect your 802 directly to your router with the ethernet cable supplied with your device. @@ -180,5 +181,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5728748-epygi-ip-pbx-telnyx-setup.md b/support-docs/en--articles--5728748-epygi-ip-pbx-telnyx-setup.md index 2cdd44c1..f542720c 100644 --- a/support-docs/en--articles--5728748-epygi-ip-pbx-telnyx-setup.md +++ b/support-docs/en--articles--5728748-epygi-ip-pbx-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5728748-epygi-ip-pbx-telnyx-setup +title: "Epygi IP PBX: Telnyx Setup" +description: "Learn how to configure the Epygi IP PBXs QX series with Telnyx and allowing QX users to make as well as receiving calls. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 718c133b064fc5c32e7a2083c9cea33bd8cebc40dc7f967a8ad512685e949b8b --- -Epygi IP PBX: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Epygi IP PBX: Telnyx Setup -Learn how to configure the Epygi IP PBXs QX series with Telnyx and allowing QX users to make as well as receiving calls. +Learn how to configure the Epygi IP PBXs QX series with Telnyx and allowing QX users to make as well as receiving calls. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_240891fe93) @@ -32,7 +33,7 @@ Additional documentation: --- -# Instructions for configuring Epygi IP PBX to work with Telnyx +## Instructions for configuring Epygi IP PBX to work with Telnyx The QX VoIP Carrier Wizard will guide you through the steps to configure your account. After finishing the wizard, the extensions on the QX will be able to place calls as well as receive calls. The VoIP Carrier Wizard supports both IP-based authentication and SIP registration methods. However, we will use SIP registration for this guide. @@ -140,5 +141,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5730689-access-control-list.md b/support-docs/en--articles--5730689-access-control-list.md index 5899444e..b2fcaae9 100644 --- a/support-docs/en--articles--5730689-access-control-list.md +++ b/support-docs/en--articles--5730689-access-control-list.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5730689-access-control-list +title: "Access Control List" +description: "The Access Control List has been deprecated and is no longer active. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d62f6f616e1ec69b67604c8eb658ad9ba15359e4ca71bfae01e42abb99b61c99 --- -Access Control List | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Access Control List -Deprecated. +The Access Control List has been deprecated and is no longer active. See Telnyx guidance and requirements. -Written by David -April 24, 2026 -Table of contents -# Access Control List +## Access Control List The [Access Control List](https://portal.telnyx.com/#/app/allowed-ips/ip-addresses) has been deprecated and is no longer active. No users can add or modify any IPs to the ACL at this moment. @@ -33,5 +34,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5733572-mediatrix-c7-4100-telnyx-setup.md b/support-docs/en--articles--5733572-mediatrix-c7-4100-telnyx-setup.md index 49fed9fc..5f9cb8c2 100644 --- a/support-docs/en--articles--5733572-mediatrix-c7-4100-telnyx-setup.md +++ b/support-docs/en--articles--5733572-mediatrix-c7-4100-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5733572-mediatrix-c7-4100-telnyx-setup +title: "Mediatrix C7/4100: Telnyx Setup" +description: "Learn how to connect and configure your Mediatrix C7 or Mediatrix 4100 to work with your Telnyx Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 96d3f11a420b809ca410ddb08be9b8ac194875b387ddadfe16800ae32c3d698f --- -Mediatrix C7/4100: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mediatrix C7/4100: Telnyx Setup -Learn how to connect and configure your Mediatrix C7 or Mediatrix 4100 to work with your Telnyx Mission Control Portal. +Learn how to connect and configure your Mediatrix C7 or Mediatrix 4100 to work with your Telnyx Mission Control Portal. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_3ae36cf660) @@ -34,7 +35,7 @@ Further documentation: --- -# Instructions for configuring Mediatrix C7/4100 to work with your Telnyx Mission Control Portal +## Instructions for configuring Mediatrix C7/4100 to work with your Telnyx Mission Control Portal In this document, you will: @@ -51,8 +52,8 @@ In this document, you will: **Video Walkthrough** -Coming soon! Check back frequently as we are updating our documentation. -​ +Coming soon! Check back frequently as we are updating our documentation. +​ ​ **Pre-Requisites** @@ -235,7 +236,7 @@ This section may not be required, but if your DHCP server doesn't also provide a ![Time server settings interface. ](_images/0abb4e94e3f19e1f.png) 4. Click **Apply**. -That's it, you've now completed the configuration of your Mediatrix C7/4100 device. +That's it, you've now completed the configuration of your Mediatrix C7/4100 device. ​ [Back to Top](#h_3ae36cf660) @@ -257,5 +258,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5748258-grandstream-ucm6xxx-sip-trunks.md b/support-docs/en--articles--5748258-grandstream-ucm6xxx-sip-trunks.md index 1e367159..5eb67d12 100644 --- a/support-docs/en--articles--5748258-grandstream-ucm6xxx-sip-trunks.md +++ b/support-docs/en--articles--5748258-grandstream-ucm6xxx-sip-trunks.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5748258-grandstream-ucm6xxx-sip-trunks +title: "Grandstream UCM6xxx: SIP Trunks" +description: "In this article, you'll learn how to configure SIP trunks in the Grandstream UCM 6xxx that are Telnyx-compatible. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a709f212c6a3704b413c9ab62cc46c685d807684cdf66d68a59e46b8b9a712ea --- -Grandstream UCM6xxx: SIP Trunks | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream UCM6xxx: SIP Trunks -In this article, you'll learn how to configure SIP trunks in the Grandstream UCM 6xxx that are Telnyx-compatible. +In this article, you'll learn how to configure SIP trunks in the Grandstream UCM 6xxx that are Telnyx-compatible. See Telnyx guidance and requirements. C -Written by Customer Success -November 27, 2023 -Table of contents [Jump to Instructions](#h_c0cf38c0c4) @@ -35,7 +36,7 @@ Further documentation: --- -# Instructions for creating a SIP trunk on your Grandstream UCM6xxx device +## Instructions for creating a SIP trunk on your Grandstream UCM6xxx device In this document, you will: @@ -104,8 +105,8 @@ You should have the following information from Telnyx that you will use to regis 1. **Type:** Choose *Register SIP trunk* 2. **Provider Name:** Telnyx - 3. **Host Name:** *sip.telnyx.com* (US. For a list of international servers, see [this document](https://sip.telnyx.com/#signaling-addresses).) - ​ + 3. **Host Name:** *sip.telnyx.com* (US. For a list of international servers, see [this document](https://sip.telnyx.com/#signaling-addresses).) + ​ ​***Note:*** *If you are enabling TLS encryption, append* :5061 *(ie:* sip.telnyx.com:5061*)* 4. **Keep Trunk CID:** Enable this option if you want the trunk to send its own CID number or disable it if your extensions are going to send their own CID number. 5. **Caller ID Name:** This is your caller ID. You can choose whatever you like, but keep in mind the following naming conventions: @@ -116,7 +117,7 @@ You should have the following information from Telnyx that you will use to regis 6. **From Domain:** *sip.telnyx.com* (US. For a list of international servers, see [this document](https://sip.telnyx.com/#signaling-addresses).) 7. **Username:** Your Telnyx account/sub-account username 8. **Password:** Your Telnyx account/sub-account password - 9. **Transport:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. + 9. **Transport:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. ​ ![Telnyx SIP Trunk settings page. ](_images/420afa199f10d469.png) @@ -128,8 +129,8 @@ You should have the following information from Telnyx that you will use to regis 2. *alaw(g711a)* 3. *g722* 4. *g729* - 2. Enable caller ID functionality by choosing either a PPI (P-Preferred-Identity) or PAI (PAsserted-Identity) header to be sent in your SIP HEADER - ​ + 2. Enable caller ID functionality by choosing either a PPI (P-Preferred-Identity) or PAI (PAsserted-Identity) header to be sent in your SIP HEADER + ​ ​***IMPORTANT*:** “Send PPI Header” *and* “Send PAI Header” *cannot be enabled at the same time. Only one of the two headers is allowed in the SIP INVITE message. Some providers use PPI, and others use PAI. Choose the best option for your setup.* 1. If you are planning to send a PPI header in your SIP INVITE message, enable **Send PPI Header.** @@ -162,13 +163,13 @@ In this step, you'll configure your outbound routes, which will analyze your dia 4. Configure the following settings: 1. **Calling Rule Name**: Any name you want for this route. - 2. **Pattern**: The desired pattern your callers will need to dial. - ​ + 2. **Pattern**: The desired pattern your callers will need to dial. + ​ Note that if you want to include a dial-out prefix, you can type it after the "\_" character in your dial patterns. However, this number will need to be "stripped off", which you can do in the Strip field (see e) 3. **Trunk**: The Telnyx trunk your call will be sent through. 4. **Privilege Level**: Choose the desired privilege your extensions must have to be able to use this route. Bear in mind that an extension with an inferior privilege won't be able to use this route. Hover over the field name for more information. - 5. **Strip:** If you are using a dial-out prefix, use this field to specify *the number of* digits to strip off after the "\_" character in your dial patterns. - ​ + 5. **Strip:** If you are using a dial-out prefix, use this field to specify *the number of* digits to strip off after the "\_" character in your dial patterns. + ​ For example: If you want to use "9" to dial out, then your pattern will need to be \_9NXXXXXXXXX To strip off this number "9" when dialing out, set the **Strip** field to *1* to remove this single number following the "\_" ![New Outbound Rule creation domain. ](_images/92a044b09e3d39f7.png) @@ -196,7 +197,7 @@ Inbound routes will make it so that you only need to use a single SIP trunk to r ![Inbound Rule creation. ](_images/849d4084d37a2ecd.png) -This stage is the end of the required configuration steps, however, there are some optional steps we recommend for a more streamlined, organized, and automated experience. +This stage is the end of the required configuration steps, however, there are some optional steps we recommend for a more streamlined, organized, and automated experience. ​ [Back to Top](#h_c0cf38c0c4) @@ -216,7 +217,7 @@ You can set a time condition on your inbound/outbound rules if you want to use d Starting from firmware 1.0.20.17 users can create VoIP Trunk Groups to apply the same settings on multiple accounts within the same SIP server. This will help you reduce time spent on account management, as well as improving the overall cleanliness of the GUI. -Instead of creating a new trunk, you can create a new trunk GROUP. During its settings configuration, you'll see a **+** button giving you the option to add multiple trunks in the **Username** field. +Instead of creating a new trunk, you can create a new trunk GROUP. During its settings configuration, you'll see a **+** button giving you the option to add multiple trunks in the **Username** field. ​ [Back to Top](#h_c0cf38c0c4) @@ -262,5 +263,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5748952-yeastar-s-series-telnyx-sip.md b/support-docs/en--articles--5748952-yeastar-s-series-telnyx-sip.md index cb1e7ba1..85f84717 100644 --- a/support-docs/en--articles--5748952-yeastar-s-series-telnyx-sip.md +++ b/support-docs/en--articles--5748952-yeastar-s-series-telnyx-sip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5748952-yeastar-s-series-telnyx-sip +title: "Yeastar S-Series: Telnyx SIP" +description: "Learn how to configure both a Yeastar S-Series IP or Credentials trunk to work with your Telnyx Mission Control Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 44c8f2c5602ddfa997d554c287e6766804d6429dade743cf1813f88992666f91 --- -Yeastar S-Series: Telnyx SIP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Yeastar S-Series: Telnyx SIP -Learn how to configure both a Yeastar S-Series IP or Credentials trunk to work with your Telnyx Mission Control Portal. +Learn how to configure both a Yeastar S-Series IP or Credentials trunk to work with your Telnyx Mission Control Portal. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to instructions](#h_4d0e45deda) @@ -38,7 +39,7 @@ Additional documentation: --- -# Instructions for setting up a VoIP trunk in Yeastar +## Instructions for setting up a VoIP trunk in Yeastar In this document, you will: @@ -48,7 +49,7 @@ In this document, you will: **Video Walkthrough** -Coming soon! Check back frequently as we are updating our documentation. +Coming soon! Check back frequently as we are updating our documentation. ​ **Pre-Requisites** @@ -99,7 +100,7 @@ In this step, you'll add a peer SIP trunk in your Yeastar PBX. ![PBX settings. ](_images/fb42a63d1a6b3164.png) -Once this configuration is complete, skip to [Step 2](#h_8eb21b9e4b). +Once this configuration is complete, skip to [Step 2](#h_8eb21b9e4b). ​ [Back to Top](#h_4d0e45deda) @@ -174,7 +175,7 @@ In this step, you'll get Yeastar ready to take incoming calls by configuring an ![Inbound Route page.](_images/144ff1170b9f85b1.png) -That's it, you've now set up your SIP trunk in Yeastar PBX and configured it to work with Telnyx. +That's it, you've now set up your SIP trunk in Yeastar PBX and configured it to work with Telnyx. ​ [Back to Top](#h_4d0e45deda) @@ -197,5 +198,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5754127-xorcom-pbx-sip-trunk.md b/support-docs/en--articles--5754127-xorcom-pbx-sip-trunk.md index 5476fa44..129a3e5f 100644 --- a/support-docs/en--articles--5754127-xorcom-pbx-sip-trunk.md +++ b/support-docs/en--articles--5754127-xorcom-pbx-sip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5754127-xorcom-pbx-sip-trunk +title: "Xorcom PBX: SIP Trunk" +description: "Learn to set up Xorcom CompletePBX and configure SIP trunks with Telnyx's Mission Control Panel. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: acc8f6f0fd89af440ccf6eacb79edeb029b7d7a62c7b6a0d9abdf51ce02ae402 --- -Xorcom PBX: SIP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Xorcom PBX: SIP Trunk -Learn to set up Xorcom CompletePBX and configure SIP trunks with Telnyx's Mission Control Panel. +Learn to set up Xorcom CompletePBX and configure SIP trunks with Telnyx's Mission Control Panel. See Telnyx guidance and requirements. C -Written by Customer Success -December 14, 2023 -Table of contents [Jump to Instructions](#h_7831da969f) @@ -26,13 +27,13 @@ Xorcom, designs and manufactures integrated business telephony solutions that su Further documentation: -* CompletePBX 4.6 technical documentation: - ​ +* CompletePBX 4.6 technical documentation: + ​ Note that version 5.x is currently available, however, Xorcom is updating its product documentation and the version 5 docs are not currently available. --- -# Instructions For Configuring a Xorcom CompletePBX SIP Trunk +## Instructions For Configuring a Xorcom CompletePBX SIP Trunk ## In this guide, you will: @@ -48,14 +49,14 @@ Further documentation: In this step, you'll configure your first [SIP trunk](https://telnyx.com/products/sip-trunks) in CompletePBX so you can get ready to make and receive calls. -1. From the left navigation bar, click on **PBX** > **External** then click on **Trunks** and configure the following settings: - ​ +1. From the left navigation bar, click on **PBX** > **External** then click on **Trunks** and configure the following settings: + ​ In the **Technology** section, enter the following: 1. **Technology**: *SIP* 2. **Description**: Enter a description for this trunk. - 3. **Trunk CID:** If you enter a CallerID Name, it must be in CAPITAL LETTERS, without any special characters (Spaces are allowed) and NOT longer than 15 characters. The Outbound CallerID Name will only work when you call a Canadian number. For the US, you will need to update your record associated with your CallerID Number, in the CNAM database, by requesting an update to our support. - ​ + 3. **Trunk CID:** If you enter a CallerID Name, it must be in CAPITAL LETTERS, without any special characters (Spaces are allowed) and NOT longer than 15 characters. The Outbound CallerID Name will only work when you call a Canadian number. For the US, you will need to update your record associated with your CallerID Number, in the CNAM database, by requesting an update to our support. + ​ ​**Note:** If you would like to set your outbound Caller ID Name in the **Trunk CID** fields, it will override everything that your extension/Outbound Routes will try to pass. Enter the Trunk CID and set **Overwrite CID:** *Always*. In the **Device for Outgoing Calls (Peer)** section, enter the following: @@ -98,8 +99,8 @@ In this step, you will configure an outbound calling route pattern that Complete * **Description**: A description that will help you identify the route, such as *"TLS Calling Rule".* * **Trunks**: Select the Telnyx trunk you just created in step 1. - * **CID**: (Caller ID) If this is not set already in your Telnyx trunk, you can enter your company name here. - ​ + * **CID**: (Caller ID) If this is not set already in your Telnyx trunk, you can enter your company name here. + ​ If you enter a CallerID Name, it must be in CAPITAL LETTERS, without any special characters (Spaces are allowed) and NOT longer than 15 characters. The Outbound CallerID Name will only work when you call a Canadian number. For the US, you will need to update your record associated with your CallerID Number, in the CNAM database, by requesting an update to our support. * **Overwrite CID**: *Always* if you would like to use this CID associated with this Outbound Route. (Your trunk Overrite CID settings must be set to [NEVER] to use it) @@ -152,5 +153,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5754445-vitalpbx-configuring-your-vitalpbx.md b/support-docs/en--articles--5754445-vitalpbx-configuring-your-vitalpbx.md index 2aabbb6c..6fa178f8 100644 --- a/support-docs/en--articles--5754445-vitalpbx-configuring-your-vitalpbx.md +++ b/support-docs/en--articles--5754445-vitalpbx-configuring-your-vitalpbx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5754445-vitalpbx-configuring-your-vitalpbx +title: "VitalPBX: Configuring Your VitalPBX" +description: "Learn how to configure VitalPBX to work with Telnyx using either credentials (user/pass) or IP authentication. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6e3bce07b5a194f064e78a3ba230a2710251bd88b8bcfc3e985a18845d495d56 --- -VitalPBX: Configuring Your VitalPBX | Telnyx Help Center -[Skip to main content](#main-content) + + + + # VitalPBX: Configuring Your VitalPBX -Learn how to configure VitalPBX to work with Telnyx using either credentials (user/pass) or IP authentication. +Learn how to configure VitalPBX to work with Telnyx using either credentials (user/pass) or IP authentication. See Telnyx guidance and requirements. C -Written by Customer Success -February 1, 2024 -Table of contents [Jump to Instructions](#h_8338bee77a) @@ -42,7 +43,7 @@ Additional documentation: --- -# Instructions for configuring VitalPBX to work with Telnyx +## Instructions for configuring VitalPBX to work with Telnyx In this document, you will: @@ -53,7 +54,7 @@ In this document, you will: **Video Walkthrough** -Coming soon! Check back frequently as we are updating our documentation. +Coming soon! Check back frequently as we are updating our documentation. ​ **Pre-Requisites** @@ -211,11 +212,11 @@ This step will show you how to create an inbound route with your Telnyx DIDs `th 1. ### **In the left-hand menu, expand Extensions and select Inbound Routes and provide the following information:** 1. **Routing Method:** Either the Telephony channel for an analog port (FXO), or default for all other inbound routes like E1, T2, or SIP trunk. From version 2.3.8 onward it is possible to route a DID range to an extension number. For example, if I have the DID range from 1 (305) 6724 7100 to 1 (305) 6724 7200, it is possible to get the last four digits of the DID and route it to the corresponding extension. - 2. **Description\*:** A brief description to identify this DID. This field is used to hold a description to help you remember what this particular inbound route is for. - ​ + 2. **Description\*:** A brief description to identify this DID. This field is used to hold a description to help you remember what this particular inbound route is for. + ​ Note: This field is not parsed by VitalPBX. - 3. **DID Pattern\*:** The phone number of the DID to be matched (the expected number or pattern used when you want DID-based routing.) - ​ + 3. **DID Pattern\*:** The phone number of the DID to be matched (the expected number or pattern used when you want DID-based routing.) + ​ Note that the [DID number](https://telnyx.com/resources/sip-did) must match the format in which the provider is sending the DID. Many providers will send the DID information with the call as +15555555555, while others will leave out the country code information and simply send 5555555555. *If the DID entered in this field does not exactly match the number sent by the provider, then the inbound route will not be used.* This field can be left blank to match calls from any DIDs (this will also match calls that have no DID information). * This field also allows patterns to match a range of numbers. Patterns must begin with an underscore (\_) to signify that they are patterns. Within patterns, X will match the numbers 0 through 9, and specific numbers can be matched if they are placed between square parentheses. For example, to match both 555-555-1234 and 555-555-1235, the pattern would be \_555555123[45]. @@ -245,7 +246,7 @@ This step will show you how to create an inbound route with your Telnyx DIDs `th ![Module and destination settings. ](_images/a5410021c45ca0bf.png) -That's it, you've now completed the configuration of your VitalPBX and can now make and receive calls by using Telnyx as the SIP provider. +That's it, you've now completed the configuration of your VitalPBX and can now make and receive calls by using Telnyx as the SIP provider. ​ [Back to Top](#h_8338bee77a) @@ -267,5 +268,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5761112-acrobits-softphone.md b/support-docs/en--articles--5761112-acrobits-softphone.md index a29cc10d..aa303605 100644 --- a/support-docs/en--articles--5761112-acrobits-softphone.md +++ b/support-docs/en--articles--5761112-acrobits-softphone.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5761112-acrobits-softphone +title: "Acrobits Softphone" +description: "Learn how to configure Acrobits Softphone or Acrobits Groundwire to use Telnyx for voice calling. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9ffa07f57a889ceeeaa2908348892ea23ff94776bfbe1eb970ab44cecca9ab00 --- -Acrobits Softphone | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Acrobits Softphone -Learn how to configure Acrobits Softphone or Acrobits Groundwire to use Telnyx for voice calling. +Learn how to configure Acrobits Softphone or Acrobits Groundwire to use Telnyx for voice calling. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_2e5fde5343) @@ -40,7 +41,7 @@ You can use the [Acrobits Groundwire or Acrobits Softphone](https://acrobits.net --- -# Instructions for configuring Acrobits to work with Telnyx +## Instructions for configuring Acrobits to work with Telnyx | | | --- | @@ -63,7 +64,7 @@ In this document, you will: **Video Walkthrough** -Coming soon! Check back frequently as we are updating our documentation. +Coming soon! Check back frequently as we are updating our documentation. ​ ## 1. Connect Acrobits with Telnyx @@ -124,5 +125,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5761437-sim-card-theft-prevention.md b/support-docs/en--articles--5761437-sim-card-theft-prevention.md index ba985490..11e54c4c 100644 --- a/support-docs/en--articles--5761437-sim-card-theft-prevention.md +++ b/support-docs/en--articles--5761437-sim-card-theft-prevention.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5761437-sim-card-theft-prevention +title: "SIM Card Theft Prevention" +description: "Secure your SIM fleet with Telnyx. See Telnyx guidance and requirements Learn more about SIM Card Theft Prevention with Telnyx." scraped: 2026-07-08 content_hash: e243b7c25a5c7c48f33d6add25eb597161f7ba6cc47df50e8e15e7d2d02798da --- -SIM Card Theft Prevention | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIM Card Theft Prevention -Secure your SIM fleet with Telnyx. Add authorized IMEIs and get alerts for unauthorized access, ensuring your SIMs remain safe. +Secure your SIM fleet with Telnyx. See Telnyx guidance and requirements Learn more about SIM Card Theft Prevention with Telnyx. -Written by Telnyx Engineering -December 30, 2024 -Table of contents -# SIM Card Theft Prevention +## SIM Card Theft Prevention Add up to 5 authorized IMEIs to the SIMs in your SIM fleet so as to ensure that they can only be used by your authorized devices. You can now rest easy in the knowledge that your SIMs in the field will not be hijacked by bad actors. @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5761463-canadian-stir-shaken-implementation-faqs.md b/support-docs/en--articles--5761463-canadian-stir-shaken-implementation-faqs.md index cf8d6cdd..d2f96808 100644 --- a/support-docs/en--articles--5761463-canadian-stir-shaken-implementation-faqs.md +++ b/support-docs/en--articles--5761463-canadian-stir-shaken-implementation-faqs.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5761463-canadian-stir-shaken-implementation-faqs +title: "Canadian STIR/SHAKEN Implementation FAQs" +description: "Find answers to your questions about compliance, required actions, attestations, and more. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c7f2d8d7965abfc1368a2b9ca731972644ec147a989d7d4c14bd0c1615163242 --- -Canadian STIR/SHAKEN Implementation FAQs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Canadian STIR/SHAKEN Implementation FAQs -Find answers to your questions about compliance, required actions, attestations, and more. +Find answers to your questions about compliance, required actions, attestations, and more. See Telnyx guidance and requirements. -Written by Telnyx Engineering -April 8, 2026 -Table of contents -# **Canadian STIR/SHAKEN Implementation FAQs** +## **Canadian STIR/SHAKEN Implementation FAQs** ## **What do I need to do to be SHAKEN/STIR compliant in Canada?** @@ -55,5 +56,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5772825-counterpath-bria-teams-setup.md b/support-docs/en--articles--5772825-counterpath-bria-teams-setup.md index dcf12336..68e82792 100644 --- a/support-docs/en--articles--5772825-counterpath-bria-teams-setup.md +++ b/support-docs/en--articles--5772825-counterpath-bria-teams-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5772825-counterpath-bria-teams-setup +title: "CounterPath Bria Teams: Setup" +description: "Elevate team connectivity with Bria Teams and Telnyx. See Telnyx guidance and requirements Learn more about CounterPath Bria Teams: Setup with Telnyx." scraped: 2026-07-08 content_hash: 98ab1db3ead868d2aacbb7983251754c04a7d9f6be3cdf48c76d6dde72d2c03c --- -CounterPath Bria Teams: Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # CounterPath Bria Teams: Setup -Elevate team connectivity with Bria Teams and Telnyx. This tutorial covers everything from linking accounts to configuring dial plans. +Elevate team connectivity with Bria Teams and Telnyx. See Telnyx guidance and requirements Learn more about CounterPath Bria Teams: Setup with Telnyx. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_246be6708b) @@ -33,7 +34,7 @@ Additional documentation: --- -# Instructions for integrating your Bria Portal with Telnyx +## Instructions for integrating your Bria Portal with Telnyx In this document, you will: @@ -216,5 +217,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5790092-algo-8xxx-telnyx-endpoints.md b/support-docs/en--articles--5790092-algo-8xxx-telnyx-endpoints.md index 96278546..5d48602e 100644 --- a/support-docs/en--articles--5790092-algo-8xxx-telnyx-endpoints.md +++ b/support-docs/en--articles--5790092-algo-8xxx-telnyx-endpoints.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5790092-algo-8xxx-telnyx-endpoints +title: "Algo 8xxx: Telnyx Endpoints" +description: "Learn how to configure your Algo device and register Algo SIP endpoints with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 437d87a2130c38945e696689bb66721353b1ec01d10e713e3ad6d4ee3bd1e9d5 --- -Algo 8xxx: Telnyx Endpoints | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Algo 8xxx: Telnyx Endpoints -Learn how to configure your Algo device and register Algo SIP endpoints with Telnyx. +Learn how to configure your Algo device and register Algo SIP endpoints with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_6d2d1486d1) @@ -33,7 +34,7 @@ Additional documentation: --- -# Instructions for configuring Algo SIP endpoints with Telnyx +## Instructions for configuring Algo SIP endpoints with Telnyx In this activity you will: @@ -74,7 +75,7 @@ In this step, you will associate the credentials for your Telnyx SIP account/sub 2. **Base/Page Extension:** Your account/sub-account username 3. **Authentication ID:** Your account/sub-account username 4. **Authentication Password:** Your account/sub-account password - 5. **Display Name:** Your outbound caller ID. (Devices set to make outgoing calls require a caller ID to be configured on your Telnyx SIP account, as mentioned in the [pre-requisites](#h_1ff6c0a181).) + 5. **Display Name:** Your outbound caller ID. (Devices set to make outgoing calls require a caller ID to be configured on your Telnyx SIP account, as mentioned in the [pre-requisites](#h_1ff6c0a181).) ​ ***Note that*** *if you want to register additional extensions for ringing, paging and emergency alerting, you will need to use unique credential for the respective extension in the same way. You can use any combination of page, ring, and/or emergency alerts is fine, so long as their credentials are unique!* @@ -90,8 +91,8 @@ In this step, you will enable and activate TLS for SIP transportation and SRTP e 1. Select the **Advanced Settings** tab, followed by the **Advanced SIP** tab and enter the following information: 1. **SIP Transportation:** *TLS* - 2. **SDP SRTP Offer:** *Standard* which ensures mandatory audio encryption for all calls. - ​ + 2. **SDP SRTP Offer:** *Standard* which ensures mandatory audio encryption for all calls. + ​ ​***Note that*** *if the other party does not support audio encryption, any call attempt to that party will be rejected. If you don't want this to happen, set SDP SRTP Offer to Optional. All calls will be encrypted unless the other party does not support encryption. In that case, the call will not be encrypted.* ![Advanced SIP Settings. ](_images/f9babf5ba82342cc.jpg) @@ -201,5 +202,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5790910-positron-ip-pbx.md b/support-docs/en--articles--5790910-positron-ip-pbx.md index 4fd20d05..09993712 100644 --- a/support-docs/en--articles--5790910-positron-ip-pbx.md +++ b/support-docs/en--articles--5790910-positron-ip-pbx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5790910-positron-ip-pbx +title: "Positron IP PBX" +description: "Learn how to configure your Positron IP PBX to make and receive outgoing and incoming calls using Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5f885ddffef76ec817f39c1d9753766fd8dbf699f9042fe1622a1cd7997710c9 --- -Positron IP PBX | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Positron IP PBX -Learn how to configure your Positron IP PBX to make and receive outgoing and incoming calls using Telnyx. +Learn how to configure your Positron IP PBX to make and receive outgoing and incoming calls using Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_1a18b00218) @@ -36,7 +37,7 @@ Additional documentation and resources: --- -# Instructions for configuring Positron IP PBX to work with Telnyx +## Instructions for configuring Positron IP PBX to work with Telnyx In this activity you will: @@ -144,5 +145,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5798240-pbxes-connecting-a-pbxes-trunk-to-telnyx.md b/support-docs/en--articles--5798240-pbxes-connecting-a-pbxes-trunk-to-telnyx.md index 7f21ccbb..a35d1170 100644 --- a/support-docs/en--articles--5798240-pbxes-connecting-a-pbxes-trunk-to-telnyx.md +++ b/support-docs/en--articles--5798240-pbxes-connecting-a-pbxes-trunk-to-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5798240-pbxes-connecting-a-pbxes-trunk-to-telnyx +title: "PBXes: Connecting a PBXes Trunk to Telnyx" +description: "Connect your PBXes SIP trunk to Telnyx effortlessly. See Telnyx guidance and requirements Learn more about PBXes: Connecting a PBXes Trunk to Telnyx with." scraped: 2026-07-08 content_hash: 42a3b23294002ae7f4e3bb3ed3be410677ac19a4ee974eb3cbb1b6915b7652a1 --- -PBXes: Connecting a PBXes Trunk to Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # PBXes: Connecting a PBXes Trunk to Telnyx -Connect your PBXes SIP trunk to Telnyx effortlessly. Step-by-step instructions for inbound and outbound routing configurations. +Connect your PBXes SIP trunk to Telnyx effortlessly. See Telnyx guidance and requirements Learn more about PBXes: Connecting a PBXes Trunk to Telnyx with. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_67de6d5252) @@ -32,7 +33,7 @@ Additional documentation: --- -# Instructions for configuring PBXes to work with Telnyx +## Instructions for configuring PBXes to work with Telnyx In this activity you will: @@ -92,8 +93,8 @@ In this step, you'll create an inbound routing dial rule and an outbound routing 1. Log into your pbxes.com web portal using the login dialogue on the top-right of the page. 2. Expand **Inbound Routing** in the left-hand menu and click on **Add Route.** -3. In the **Options** section, you can choose an Outbound Caller ID if you wish. - ​ +3. In the **Options** section, you can choose an Outbound Caller ID if you wish. + ​ ​***Note*** *the following Caller ID naming conventions:* 1. Call ID name should be in CAPITAL LETTERS. This is easier to read on some devices. @@ -148,5 +149,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5799830-wildix-sip-trunk-setup.md b/support-docs/en--articles--5799830-wildix-sip-trunk-setup.md index c16b9f40..eabac537 100644 --- a/support-docs/en--articles--5799830-wildix-sip-trunk-setup.md +++ b/support-docs/en--articles--5799830-wildix-sip-trunk-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5799830-wildix-sip-trunk-setup +title: "Wildix: SIP Trunk Setup" +description: "Learn how to set up and configure a SIP trunk between Wildix and… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ad7004f7a8714b3d4f105724588b45c256da6e72c6a17a84e779314233b577df --- -Wildix: SIP Trunk Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Wildix: SIP Trunk Setup -Learn how to set up and configure a SIP trunk between Wildix and Telnyx +Learn how to set up and configure a SIP trunk between Wildix and… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_d9c3c4e6b9) @@ -33,7 +34,7 @@ Additional documentation: --- -# Instructions for establishing a [SIP trunk](https://telnyx.com/products/sip-trunks) between Wildix and Telnyx +## Instructions for establishing a [SIP trunk](https://telnyx.com/products/sip-trunks) between Wildix and Telnyx In this activity you will: @@ -129,5 +130,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5800399-synway-uc-200-telnyx-setup.md b/support-docs/en--articles--5800399-synway-uc-200-telnyx-setup.md index 443dd254..d9ff9c43 100644 --- a/support-docs/en--articles--5800399-synway-uc-200-telnyx-setup.md +++ b/support-docs/en--articles--5800399-synway-uc-200-telnyx-setup.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/5800399-synway-uc-200-telnyx-setup +title: "Synway UC-200: Telnyx Setup" +description: "Discover the future of VoIP with Synway's UC-200. See Telnyx guidance and requirements Learn more about Synway UC-200: Telnyx Setup with Telnyx." scraped: 2026-07-08 content_hash: f0c8d387b62d7159281ee84e30b6405e14416fb860a454fa65931f2e626aac3a --- -Synway UC-200: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Synway UC-200: Telnyx Setup -Discover the future of VoIP with Synway's UC-200. Our guide takes you through configuring this powerful IP PBX with Telnyx. +Discover the future of VoIP with Synway's UC-200. See Telnyx guidance and requirements Learn more about Synway UC-200: Telnyx Setup with Telnyx. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_7459c11e35) -[Synway](https://www.synway.net/index.php) is a leading security and VoIP provider and creator of the UC-200, an IP PBX appliance designed to bring enterprise-grade unified communications and security protection to your business, for a good price and without any licensing fees, costs-per-feature, or recurring fees. The UC-200 supports such technologies as comprehensive voice, fax, calling, conferencing, video/audio surveillance, data tools, security surveillance, mobility, and facility access management. -​ -The UC200's advanced hardware and software can support up to 500 registered users and can be set up through a convenient web-browser user interface. Besides auto-discovery of diverse endpoints and auto-provisioning, the UC-200 series offers great features like customizable call-routing, multi-level IVRs, call queues, auto-attendant, call detail records (CDR), multi-site peering, voicemail/fax forwarding to email and more. +[Synway](https://www.synway.net/index.php) is a leading security and VoIP provider and creator of the UC-200, an IP PBX appliance designed to bring enterprise-grade unified communications and security protection to your business, for a good price and without any licensing fees, costs-per-feature, or recurring fees. The UC-200 supports such technologies as comprehensive voice, fax, calling, conferencing, video/audio surveillance, data tools, security surveillance, mobility, and facility access management. +​ +The UC200's advanced hardware and software can support up to 500 registered users and can be set up through a convenient web-browser user interface. Besides auto-discovery of diverse endpoints and auto-provisioning, the UC-200 series offers great features like customizable call-routing, multi-level IVRs, call queues, auto-attendant, call detail records (CDR), multi-site peering, voicemail/fax forwarding to email and more. ​ Additional documentation: @@ -38,7 +39,7 @@ Additional documentation: --- -# Instructions for configuring a Synway UC-200 PBX to work with Telnyx +## Instructions for configuring a Synway UC-200 PBX to work with Telnyx In this activity you will: @@ -120,10 +121,10 @@ In this step, you will configure your outbound route. Most of the field defaults 2. Click **Add** and enter the following: 1. **Name:** *Telnyx\_outbound* or something similar - 2. **Dial/DID patterns:** Use a regex (Regular expression) to match the dial pattern you want to use. See page 27 of the [Synway user manual](https://www.synway.net/Download/Manual/UserManual/IPPBX_User_ManualV1.8.0.pdf) for examples. - ​ - Use the **Strip** box to specify *how many digits* to strip from the dialed number before placing the call. For example, if your organization requires outbound callers to hit 9 before dialing out, then the **Strip** field should contain 1, as that one number (9) will need to be removed for the dialed number to be recognized. - ​ + 2. **Dial/DID patterns:** Use a regex (Regular expression) to match the dial pattern you want to use. See page 27 of the [Synway user manual](https://www.synway.net/Download/Manual/UserManual/IPPBX_User_ManualV1.8.0.pdf) for examples. + ​ + Use the **Strip** box to specify *how many digits* to strip from the dialed number before placing the call. For example, if your organization requires outbound callers to hit 9 before dialing out, then the **Strip** field should contain 1, as that one number (9) will need to be removed for the dialed number to be recognized. + ​ The **Prepend** box is also optional, but useful. This box will prepend digits on the front of a dialed number before placing the call. *For example, if a trunk requires 10-digit-dialing, but users are more comfortable dialing only 7 under certain circumstances, the 3-digit area code can be prepended to the beginning of the number before the call is placed.* 3. **Member Extensions:** Add member extensions for controlling the outbound call authority. Only those extensions selected have the authority to use this route. It must be filled in; otherwise the configuration will fail to be saved. 4. **Member Gateways:** Select the trunk you just configured in step 3 (or if you have another trunk you wish to use, select that. You can also select multiple trunks). This must be filled in, otherwise the configuration will fail to save. @@ -180,5 +181,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5800936-phonesuite-voiceware.md b/support-docs/en--articles--5800936-phonesuite-voiceware.md index 5577c10a..38db400c 100644 --- a/support-docs/en--articles--5800936-phonesuite-voiceware.md +++ b/support-docs/en--articles--5800936-phonesuite-voiceware.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5800936-phonesuite-voiceware +title: "PhoneSuite Voiceware" +description: "Learn how to configure a SIP trunk in PhoneSuite's Voiceware suite and connect it to Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 94099a5178432a48ef6a8d2bc6d1de52023a4b064e1edacaef86e7edac7b445b --- -PhoneSuite Voiceware | Telnyx Help Center -[Skip to main content](#main-content) + + + + # PhoneSuite Voiceware -Learn how to configure a SIP trunk in PhoneSuite's Voiceware suite and connect it to Telnyx. +Learn how to configure a SIP trunk in PhoneSuite's Voiceware suite and connect it to Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_5b8010f066) @@ -32,7 +33,7 @@ Voiceware, which we will demonstrate in this document, is PhoneSuite's software --- -# Instructions for configuring PhoneSuite Voiceware to work with Telnyx +## Instructions for configuring PhoneSuite Voiceware to work with Telnyx In this activity you will: @@ -53,8 +54,8 @@ The PhoneSuite SIP trunking stress test: Is SIP the right solution for your hote 1. Open your PhoneSuite PBX Voiceware portal and click on the **Advanced** tab and ensure that: - 1. **DTMF Mode:** *Auto* - ​ + 1. **DTMF Mode:** *Auto* + ​ If it is not, you can set this in your Telnyx Mission Control Portal. ![PhoneSuite PBX Voiceware portal](_images/5c2a14d93577a0db.png) @@ -107,5 +108,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5803103-scoptel-ip-pbx.md b/support-docs/en--articles--5803103-scoptel-ip-pbx.md index 290b934d..c47ba864 100644 --- a/support-docs/en--articles--5803103-scoptel-ip-pbx.md +++ b/support-docs/en--articles--5803103-scoptel-ip-pbx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5803103-scoptel-ip-pbx +title: "ScopTEL IP PBX" +description: "Integrate ScopServ's ScopTEL IP PBX with Telnyx. See Telnyx guidance and requirements Learn more about ScopTEL IP PBX with Telnyx." scraped: 2026-07-08 content_hash: 7f5f432328d8823dc32cfccd3146279acd28c86fb978845dc2c641a520d61b8c --- -ScopTEL IP PBX | Telnyx Help Center -[Skip to main content](#main-content) + + + + # ScopTEL IP PBX -Integrate ScopServ's ScopTEL IP PBX with Telnyx. Dive into steps for SIP channel configuration, trunk creation, and inbound rule setup. +Integrate ScopServ's ScopTEL IP PBX with Telnyx. See Telnyx guidance and requirements Learn more about ScopTEL IP PBX with Telnyx. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_77062ad51b) @@ -34,7 +35,7 @@ Additional documentation: --- -# Instructions for configuring ScopTel IP PBX to work with Telnyx +## Instructions for configuring ScopTel IP PBX to work with Telnyx In this activity you will: @@ -139,14 +140,14 @@ In this activity, we're going to create your first SIP trunk through ScopTEL. 1. **DTMF Mode:** *Automatic* (Will use RFC 2833) 2. **Send Remote-Party-ID:** Check this box - 3. **Codecs:** Select any Telnyx-supported audio and video codecs: - ​ + 3. **Codecs:** Select any Telnyx-supported audio and video codecs: + ​ Supported [audio codecs](https://telnyx.com/resources/codecs-affect-voip-sound-quality): 1. ulaw(g711u) 2. alaw(g711a) 3. g722 - 4. g729 + 4. g729 ​ Supported video codecs: @@ -199,5 +200,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5807457-nch-express-talk.md b/support-docs/en--articles--5807457-nch-express-talk.md index a51ffae2..8dbbb449 100644 --- a/support-docs/en--articles--5807457-nch-express-talk.md +++ b/support-docs/en--articles--5807457-nch-express-talk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5807457-nch-express-talk +title: "NCH Express Talk" +description: "Learn how to set up your NCH Express Talk with Telnyx for seamless VoIP communication. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fbedaf19b6e35023d00968c24c0cfe8da3de9945a96f0b257c72efbf16db09d9 --- -NCH Express Talk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # NCH Express Talk -Learn how to set up your NCH Express Talk with Telnyx for seamless VoIP communication. From configuration to testing. +Learn how to set up your NCH Express Talk with Telnyx for seamless VoIP communication. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_566ee5892a) @@ -37,7 +38,7 @@ Additional documentation: --- -# Instructions for configuring Express Talk to work with Telnyx +## Instructions for configuring Express Talk to work with Telnyx In this activity you will: @@ -109,5 +110,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5807663-panasonic-kx-tgp-550.md b/support-docs/en--articles--5807663-panasonic-kx-tgp-550.md index d080a11c..72adbb87 100644 --- a/support-docs/en--articles--5807663-panasonic-kx-tgp-550.md +++ b/support-docs/en--articles--5807663-panasonic-kx-tgp-550.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5807663-panasonic-kx-tgp-550 +title: "Panasonic KX-TGP 550" +description: "Learn how to set up the Panasonic KX-TGP 550 phone and configure it to work with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 64e6002569e983a88bc9d4962a6947b33f45a87353e3c06e0fbee67009e06a4d --- -Panasonic KX-TGP 550 | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Panasonic KX-TGP 550 -Learn how to set up the Panasonic KX-TGP 550 phone and configure it to work with Telnyx. +Learn how to set up the Panasonic KX-TGP 550 phone and configure it to work with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_b6d39ff61f) @@ -36,7 +37,7 @@ Additional documentation: --- -# Instructions for setting up and configuring the KX-TGP 500 phone +## Instructions for setting up and configuring the KX-TGP 500 phone In this activity you will: @@ -144,5 +145,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5807979-konftel-300wx-telnyx-setup.md b/support-docs/en--articles--5807979-konftel-300wx-telnyx-setup.md index 229c0ef8..dd1550ac 100644 --- a/support-docs/en--articles--5807979-konftel-300wx-telnyx-setup.md +++ b/support-docs/en--articles--5807979-konftel-300wx-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5807979-konftel-300wx-telnyx-setup +title: "Konftel 300Wx: Telnyx Setup" +description: "Effortlessly set up and configure Konftel 300 Series conference phones with Telnyx for enhanced communication solutions. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ee9ad29b8d22624f13d9b9f8f41b4844ed0e1939a28a580f423d301e8a491a19 --- -Konftel 300Wx: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Konftel 300Wx: Telnyx Setup -Effortlessly set up and configure Konftel 300 Series conference phones with Telnyx for enhanced communication solutions. +Effortlessly set up and configure Konftel 300 Series conference phones with Telnyx for enhanced communication solutions. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_cab6579182) @@ -36,7 +37,7 @@ Additional documentation: --- -# Instructions for configuring the Konftel 300Wx conference phone +## Instructions for configuring the Konftel 300Wx conference phone In this activity you will @@ -150,5 +151,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5808185-buddytalk-bt110-bt120.md b/support-docs/en--articles--5808185-buddytalk-bt110-bt120.md index acc55c3a..8e405406 100644 --- a/support-docs/en--articles--5808185-buddytalk-bt110-bt120.md +++ b/support-docs/en--articles--5808185-buddytalk-bt110-bt120.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5808185-buddytalk-bt110-bt120 +title: "BuddyTalk BT110/BT120" +description: "Learn how to configure BuddyTalk BT110 to work with Telnyx to make and receive calls. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c4ffc8280f6b817abf376f133bac44578bc84e601a3b9a94a4bd58cae924ac9c --- -BuddyTalk BT110/BT120 | Telnyx Help Center -[Skip to main content](#main-content) + + + + # BuddyTalk BT110/BT120 -Learn how to configure BuddyTalk BT110 to work with Telnyx to make and receive calls. +Learn how to configure BuddyTalk BT110 to work with Telnyx to make and receive calls. See Telnyx guidance and requirements. C -Written by Customer Success -July 2, 2024 -Table of contents [Jump to Instructions](#h_bffe0bad15) @@ -42,7 +43,7 @@ Additional documentation: --- -# Instructions for configuring BuddyTalk BT110/120 to work with Telnyx +## Instructions for configuring BuddyTalk BT110/120 to work with Telnyx In this activity you will: @@ -59,9 +60,9 @@ In this activity you will: * The Alexa app enabled * The BuddyTalk Setup App - + **Android App:** Google Play Store + + **Android App:** Google Play Store \**The App is supported on phones and tablets running Android 4.4.4 and above.* - + **iOS App:** [Apple App Store](https://apps.apple.com/us/app/buddytalk-setup/id1434349567) + + **iOS App:** [Apple App Store](https://apps.apple.com/us/app/buddytalk-setup/id1434349567) ​*\*The Setup App is supported on phones and tablets running iOS version 12 and above.* * Appropriate network setup @@ -98,8 +99,8 @@ In this step, you will set up your Telnyx account in BuddyTalk. 6. **Outbound proxy (optional):** Toggle this switch to enable outbound proxy 7. **Proxy (optional):** *sip.telnyx.com* 8. **Local SIP Port:** *5060* - 9. **Preferred Transport:** *UDP* (default). - ​ + 9. **Preferred Transport:** *UDP* (default). + ​ ​**Note that** if you are planning to encrypt calls and have [set up call encryption on your Telnyx portal](#h_e14c90ac20), you should choose *TLS*. ![Telnyx account in BuddyTalk](_images/5aaf56564f032ccf.png) @@ -172,5 +173,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5808368-grandstream-dp752.md b/support-docs/en--articles--5808368-grandstream-dp752.md index 0dcf1df8..f86ddd5b 100644 --- a/support-docs/en--articles--5808368-grandstream-dp752.md +++ b/support-docs/en--articles--5808368-grandstream-dp752.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5808368-grandstream-dp752 +title: "Grandstream DP752" +description: "Learn how to make the most of your Grandstream DP752's capabilities by integrating it with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0211dcd48b8d7546a5929f9a0be33861a558f311094c3d62e112bae2d3379a0d --- -Grandstream DP752 | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream DP752 -Learn how to make the most of your Grandstream DP752's capabilities by integrating it with Telnyx. +Learn how to make the most of your Grandstream DP752's capabilities by integrating it with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_f189d931af) @@ -39,7 +40,7 @@ Additional documentation: --- -# Instructions for configuring a Grandstream DP752 to work with Telnyx +## Instructions for configuring a Grandstream DP752 to work with Telnyx In this activity you will: @@ -178,5 +179,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5810226-fortifone-fon-570.md b/support-docs/en--articles--5810226-fortifone-fon-570.md index b62f9d58..e75abc8f 100644 --- a/support-docs/en--articles--5810226-fortifone-fon-570.md +++ b/support-docs/en--articles--5810226-fortifone-fon-570.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5810226-fortifone-fon-570 +title: "FortiFone FON-570" +description: "Master the setup and configuration of your FortiFone FON-570. See Telnyx guidance and requirements Learn more about FortiFone FON-570 with Telnyx." scraped: 2026-07-08 content_hash: 8c26dd00e1cb7568b9805b132f3f03ec94b6714d5b01591fe54df682370d92b3 --- -FortiFone FON-570 | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FortiFone FON-570 -Master the setup and configuration of your FortiFone FON-570. Our detailed guide walks you through each step. +Master the setup and configuration of your FortiFone FON-570. See Telnyx guidance and requirements Learn more about FortiFone FON-570 with Telnyx. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_85ab341b29) @@ -31,7 +32,7 @@ Additional documentation: --- -# Instructions for setting up and configuring the FortiFone FON 570 +## Instructions for setting up and configuring the FortiFone FON 570 In this activity you will: @@ -105,11 +106,11 @@ In this step, you will set up your device and register it with Telnyx. 1. **Time Synchronized via DHCP**: *Yes* 2. **Time zone**: Select your time zone by using the drop-down. 3. **Location**: Select location you are in for daylight saving. - 4. **Primary Server**: *pool.ntp.org* *(*optional*)* - ​ + 4. **Primary Server**: *pool.ntp.org* *(*optional*)* + ​ ​ - The pool.ntp.org project is a virtual cluster of timeservers providing reliable easy to use NTP service.The project is maintained and developed by Ask Bjørn Hansen and a great group of contributors on the mailing lists. + The pool.ntp.org project is a virtual cluster of timeservers providing reliable easy to use NTP service.The project is maintained and developed by Ask Bjørn Hansen and a great group of contributors on the mailing lists. ​ 5. **Time Format**: Choose how you want your time displayed (12 hour or 24 hour) 6. **Date Format**: Choose the format you want to use for date display @@ -141,5 +142,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5810663-flyingvoice-telnyx-setup.md b/support-docs/en--articles--5810663-flyingvoice-telnyx-setup.md index 14af9044..4e32dbf9 100644 --- a/support-docs/en--articles--5810663-flyingvoice-telnyx-setup.md +++ b/support-docs/en--articles--5810663-flyingvoice-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5810663-flyingvoice-telnyx-setup +title: "Flyingvoice: Telnyx Setup" +description: "Learn how to set up and configure your Flyingvoice IP phone to work with… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7db91b66d6820f525fc429ec49f5594d6d03ebf734821adbdce577c2bc5558f4 --- -Flyingvoice: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Flyingvoice: Telnyx Setup -Learn how to set up and configure your Flyingvoice IP phone to work with Telnyx +Learn how to set up and configure your Flyingvoice IP phone to work with… See Telnyx guidance and requirements. C -Written by Customer Success -February 1, 2024 -Table of contents [Jump to Instructions](#h_afd494eb76) @@ -34,7 +35,7 @@ This guide will cover setup for [the entire range of Flyingvoice IP phones](http --- -# Instructions for setting up and configuring a Flyingvoice IP phone +## Instructions for setting up and configuring a Flyingvoice IP phone In this activity you will: @@ -193,5 +194,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5811487-fanvil-x4g-telnyx-setup.md b/support-docs/en--articles--5811487-fanvil-x4g-telnyx-setup.md index ef405105..689441a8 100644 --- a/support-docs/en--articles--5811487-fanvil-x4g-telnyx-setup.md +++ b/support-docs/en--articles--5811487-fanvil-x4g-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5811487-fanvil-x4g-telnyx-setup +title: "Fanvil X4G: Telnyx Setup" +description: "Take control of your business communication with our step-by-step setup guide for Fanvil X4/X4G. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e8d951e72f27dba5059f2df0426667dbd1b3d0d142af3ea268a88be354b7a7ba --- -Fanvil X4G: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil X4G: Telnyx Setup -Take control of your business communication with our step-by-step setup guide for Fanvil X4/X4G. +Take control of your business communication with our step-by-step setup guide for Fanvil X4/X4G. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_7fb71be8d0) @@ -33,7 +34,7 @@ Additional documentation: --- -# Instructions for setting up and configuring your Fanvil X4G IP phone +## Instructions for setting up and configuring your Fanvil X4G IP phone In this activity you will: @@ -115,5 +116,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5811545-fortifone-setup-fon-375-175-h25.md b/support-docs/en--articles--5811545-fortifone-setup-fon-375-175-h25.md index e8e70d84..4d9accc1 100644 --- a/support-docs/en--articles--5811545-fortifone-setup-fon-375-175-h25.md +++ b/support-docs/en--articles--5811545-fortifone-setup-fon-375-175-h25.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5811545-fortifone-setup-fon-375-175-h25 +title: "FortiFone Setup: FON-375/175/H25" +description: "Learn how to set up and configure a FortiFone FON-375, FON-175 or FON-H25 IP phone with… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f9077a2b8dedef49db1cfe767eea36e39800dda865f4cacbceb56e1dccb68106 --- -FortiFone Setup: FON-375/175/H25 | Telnyx Help Center -[Skip to main content](#main-content) + + + + # FortiFone Setup: FON-375/175/H25 -Learn how to set up and configure a FortiFone FON-375, FON-175 or FON-H25 IP phone with Telnyx +Learn how to set up and configure a FortiFone FON-375, FON-175 or FON-H25 IP phone with… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_aff9fe9001) @@ -35,7 +36,7 @@ Additional documentation: --- -# Instructions for setting up and configuring the FortiFone FON 570 +## Instructions for setting up and configuring the FortiFone FON 570 In this activity you will: @@ -59,8 +60,8 @@ Setting up your Telnyx SIP portal account so you can make and receive calls: In this step, you'll obtain the IP address from your FortiFone, which you'll need to log into the web portal in the next step. -1. From your phone, tap the **Menu** button on your LCD screen and select **Status** to see your IP address. Take note of this. - ​ +1. From your phone, tap the **Menu** button on your LCD screen and select **Status** to see your IP address. Take note of this. + ​ The menu button: ![FortiFone meny button.](_images/b79ff1fa8e26a66e.png) @@ -105,8 +106,8 @@ In this step, you will set up your device and register it with Telnyx. 4. Scroll to the **Advanced** section on this tab and enter the following information: 1. **Transportation Protocol:** By default, *UDP* is selected. If you enabled TLS and your account is configured to use SRTP encryption as part of your [pre-requisite activities](https://support.telnyx.com/en/articles/5810226-fortifone-fon-570#h_6edc08d8c8) then you should choose *TLS.* -5. This step is OPTIONAL, but is required if you've [planned to encrypt traffic](https://support.telnyx.com/en/articles/5810226-fortifone-fon-570#h_6edc08d8c8). If you are using UDP transport and not encrypting traffic, continue to the next step. - ​ +5. This step is OPTIONAL, but is required if you've [planned to encrypt traffic](https://support.telnyx.com/en/articles/5810226-fortifone-fon-570#h_6edc08d8c8). If you are using UDP transport and not encrypting traffic, continue to the next step. + ​ Still in the **Advanced** section: 1. **Transportation Protocol:** *TCP* @@ -138,5 +139,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5811761-positron-ip-phone.md b/support-docs/en--articles--5811761-positron-ip-phone.md index 0571c223..15a372f7 100644 --- a/support-docs/en--articles--5811761-positron-ip-phone.md +++ b/support-docs/en--articles--5811761-positron-ip-phone.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5811761-positron-ip-phone +title: "Positron IP Phone" +description: "Step-by-step guide to set up Positron IP phones with Telnyx. See Telnyx guidance and requirements Learn more about Positron IP Phone with Telnyx." scraped: 2026-07-08 content_hash: 14fec6187162c602b6ebf6c5e0fce06ad450812c422ce4a20eabbd29067bb4e9 --- -Positron IP Phone | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Positron IP Phone -Step-by-step guide to set up Positron IP phones with Telnyx. From obtaining the IP address to configuring SIP profiles: smooth communication +Step-by-step guide to set up Positron IP phones with Telnyx. See Telnyx guidance and requirements Learn more about Positron IP Phone with Telnyx. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_5644abe804) @@ -44,7 +45,7 @@ Additional documentation: --- -# Instructions for configuring your Positron IP304 phone +## Instructions for configuring your Positron IP304 phone In this activity you will: @@ -94,9 +95,9 @@ In this step, you will set up your device and register it with Telnyx. 1. **Account:** Choose from the dropdown (likely *Account 1* unless other accounts have already been configured. In which case choose the one you're looking to set up.) 2. **Account Active:** Select *Yes* to enable your account upon creation. 3. **Primary SIP Server:** *sip.telnyx.com* - 4. **SIP Transport:** *UDP* (default). - ​ - ​**Note that** if you are planning to encrypt calls and have [set up call encryption on your Telnyx portal](https://support.telnyx.com/en/articles/5808185-buddytalk-bt110-bt120#h_e14c90ac20), you should choose *TLS*. + 4. **SIP Transport:** *UDP* (default). + ​ + ​**Note that** if you are planning to encrypt calls and have [set up call encryption on your Telnyx portal](https://support.telnyx.com/en/articles/5808185-buddytalk-bt110-bt120#h_e14c90ac20), you should choose *TLS*. ​ 5. **SIP User ID:** Your Telnyx account ID 6. **Authentication ID:** Your Telnyx account ID @@ -177,5 +178,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5812302-sim-card-location-and-device-details.md b/support-docs/en--articles--5812302-sim-card-location-and-device-details.md index f900b62d..5e0016a4 100644 --- a/support-docs/en--articles--5812302-sim-card-location-and-device-details.md +++ b/support-docs/en--articles--5812302-sim-card-location-and-device-details.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5812302-sim-card-location-and-device-details +title: "SIM Card Location and Device Details" +description: "How to view your SIM card's estimated location in the Mission Control Portal and API. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c0521628a0541afd65d2ece57c851ca969bc1c0d01135b4189e18e844a985395 --- -SIM Card Location and Device Details | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIM Card Location and Device Details -How to view your SIM card's estimated location in the Mission Control Portal and API. Understand the significance of cell tower connections. +How to view your SIM card's estimated location in the Mission Control Portal and API. See Telnyx guidance and requirements. -Written by David -April 30, 2026 -Table of contents -# Location Information +## Location Information An estimate of your SIM card location can be viewed both in the Mission Control Portal and API. This information can be found in the portal by drilling into a SIM card in the [SIM cards view](https://portal.telnyx.com/#/wireless/sim-cards). The location information is acquired based on the location of the cell tower to which the SIM is connected to. An estimate of the location in which the SIM is located is denominated by a circle on a map as shown below. The more powerful the cell tower is, the larger the error rate of the SIMs location will be due to the strength of the signal coming off of that tower. @@ -27,11 +28,11 @@ An estimate of your SIM card location can be viewed both in the Mission Control This information can also be acquired from the Telnyx API. The `/sim_cards` endpoint gives back a nested object as shown below: ``` -"current_device_location": { - "accuracy": 1250, - "accuracy_unit": "m", - "latitude": "41.143", - "longitude": "-8.605" +"current_device_location": { + "accuracy": 1250, + "accuracy_unit": "m", + "latitude": "41.143", + "longitude": "-8.605" }, ``` @@ -50,5 +51,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5812328-sim-card-actions.md b/support-docs/en--articles--5812328-sim-card-actions.md index 098fc57a..62cb7a56 100644 --- a/support-docs/en--articles--5812328-sim-card-actions.md +++ b/support-docs/en--articles--5812328-sim-card-actions.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5812328-sim-card-actions +title: "SIM Card Actions" +description: "Track every update made to your SIM cards with Telnyx's SIM card actions. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3133c9bbc18ae271dca2d68cf574c0cbb229388f0307e9c9193364cd2b0e82d7 --- -SIM Card Actions | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIM Card Actions -Track every update made to your SIM cards with Telnyx's SIM card actions. Gain full visibility of changes. +Track every update made to your SIM cards with Telnyx's SIM card actions. See Telnyx guidance and requirements. -Written by David -April 13, 2026 -Table of contents -# SIM Card Actions +## SIM Card Actions To ensure full visibility over the state of your [SIM cards](https://telnyx.com/products/iot-sim-card) each update made to them is tracked as an action in the SIM card actions section of the Mission Control portal and API. This section in the portal can be found by drilling into a SIM card in the [SIM cards view](https://portal.telnyx.com/#/app/wireless/sim-cards) and scrolling to the bottom. @@ -47,5 +48,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5814406-panasonic-kx-hdv-telnyx-setup.md b/support-docs/en--articles--5814406-panasonic-kx-hdv-telnyx-setup.md index 51d01583..f2bc83e6 100644 --- a/support-docs/en--articles--5814406-panasonic-kx-hdv-telnyx-setup.md +++ b/support-docs/en--articles--5814406-panasonic-kx-hdv-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5814406-panasonic-kx-hdv-telnyx-setup +title: "Panasonic KX-HDV: Telnyx setup" +description: "Learn the steps to configure Panasonic KX-HDV and KX-TGP series IP Phones with Telnyx for optimal performance. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dc7dad1f60ca570fbd17cc380175192ca019f453d1d9be3a8c23fb7d4c62b75c --- -Panasonic KX-HDV: Telnyx setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Panasonic KX-HDV: Telnyx setup -Learn the steps to configure Panasonic KX-HDV and KX-TGP series IP Phones with Telnyx for optimal performance. +Learn the steps to configure Panasonic KX-HDV and KX-TGP series IP Phones with Telnyx for optimal performance. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_7329822d49) @@ -36,7 +37,7 @@ Additional documentation: --- -# Instructions for setting up and configuring the Panasonic KX-HDV130C +## Instructions for setting up and configuring the Panasonic KX-HDV130C In this activity you will: @@ -104,7 +105,7 @@ In this step, you will set up your device and register it with Telnyx. ![Sip settings section. ](_images/530aaba9a4a97e35.png) - *This screenshot shows a TLS configuration.* + *This screenshot shows a TLS configuration.* ​ 5. Click **Save**. @@ -159,5 +160,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5815209-gigaset-a510-telnyx-setup.md b/support-docs/en--articles--5815209-gigaset-a510-telnyx-setup.md index 11bc6d2a..e1cd3ad1 100644 --- a/support-docs/en--articles--5815209-gigaset-a510-telnyx-setup.md +++ b/support-docs/en--articles--5815209-gigaset-a510-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5815209-gigaset-a510-telnyx-setup +title: "Gigaset A510: Telnyx Setup" +description: "Learn how to use your Telnyx account to set up and configure a SIP profile on the Gigaset A510 IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 53464d4f9a26206eaa43135b9c60e74f36cbbe4e81ae7af374cc6a6216c9335d --- -Gigaset A510: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Gigaset A510: Telnyx Setup -Learn how to use your Telnyx account to set up and configure a SIP profile on the Gigaset A510 IP phone +Learn how to use your Telnyx account to set up and configure a SIP profile on the Gigaset A510 IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_56ca90c02f) @@ -30,7 +31,7 @@ Additional documentation: --- -# Instructions for setting up and configuring your Gigaset A510 IP +## Instructions for setting up and configuring your Gigaset A510 IP In this activity you will: @@ -96,7 +97,7 @@ In this step, you'll obtain the IP address from your A510, which you'll need to ![A screenshot of the UDP setup. ](_images/ee1b0373e442fa8f.png) - *\*Note that this screenshot shows a UDP setup.* + *\*Note that this screenshot shows a UDP setup.* ​ 4. Still in the **Telephony** section, click on **Number Assignment** and find the **Handsets** section. Look for the line you just created (It will have the same name as the **Connection Name or Number** field you configured previously. @@ -128,5 +129,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5815678-snom-c520-telnyx-setup.md b/support-docs/en--articles--5815678-snom-c520-telnyx-setup.md index 2417c677..a8ca9d58 100644 --- a/support-docs/en--articles--5815678-snom-c520-telnyx-setup.md +++ b/support-docs/en--articles--5815678-snom-c520-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5815678-snom-c520-telnyx-setup +title: "Snom C520: Telnyx Setup" +description: "Learn how to set up and configure a Snom C520 conference phone and connect it to your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 13fbe63b2ced1450dc0fdc59772605d302bb8a137636b8c9e011bd3e8f072dfe --- -Snom C520: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Snom C520: Telnyx Setup -Learn how to set up and configure a Snom C520 conference phone and connect it to your Telnyx account. +Learn how to set up and configure a Snom C520 conference phone and connect it to your Telnyx account. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_df0d35b8f0) @@ -35,7 +36,7 @@ Additional documentation: --- -# Instructions for configuring the Snom C520 SIP conference phone +## Instructions for configuring the Snom C520 SIP conference phone In this activity you will: @@ -89,14 +90,14 @@ In this step, you'll create a [SIP trunk](https://telnyx.com/products/sip-trunks 3. **User Identifier:** Your Telnyx account ID 4. **Authentication Name:** Your Telnyx account ID 5. **Authentication Password:** Your Telnyx account password - 6. **Dial Plan:** *x+P* (By default) + 6. **Dial Plan:** *x+P* (By default) ​ ![General account settings. ](_images/04f06fe41f6faa06.png) 4. ### Now find the "**SIP Server"** section and provide the following information: 1. **Server Address:** *sip.telnyx.com* - 2. **Port:** *5060* if you have not enabled TLS encryption. If you have, choose *5061*. + 2. **Port:** *5060* if you have not enabled TLS encryption. If you have, choose *5061*. ​ ![UDP or TCP transport settings. ](_images/fe10c74f99f92542.png) @@ -107,27 +108,27 @@ In this step, you'll create a [SIP trunk](https://telnyx.com/products/sip-trunks 1. **Server Address:** *sip.telnyx.com* 2. **Port:** *5060* if you have not enabled TLS encryption. If you have, choose *5061*. 3. **Expiration (secs):** *300* - 4. **Registration Freq (secs):** *10* + 4. **Registration Freq (secs):** *10* ​ ![Registration settings. ](_images/5a950d8f0ba86639.png) - *\*This screenshot shows the settings required for UDP or TCP transport. For TLS, enter* 5061 *in the "**Port"** field.* + *\*This screenshot shows the settings required for UDP or TCP transport. For TLS, enter* 5061 *in the "**Port"** field.* ​ 6. ### Find the "**Outbound Proxy"** section and provide the following information: 1. **Server Address**: *sip.telnyx.com* - 2. **Port**: *5060* if you have not enabled TLS encryption. If you have, choose *5061*. + 2. **Port**: *5060* if you have not enabled TLS encryption. If you have, choose *5061*. ​ ![Outbound proxy settings. ](_images/40571579c0626d21.png) - \**This* *screenshot shows the settings required for UDP or TCP transport. For TLS, enter* 5061 *in the "**Port"** field.* + \**This* *screenshot shows the settings required for UDP or TCP transport. For TLS, enter* 5061 *in the "**Port"** field.* ​ 7. ### You can leave the settings in the "**Backup Outbound Proxy"** section BLANK "***unless"*** you have enabled TLS encryption for this account. If you are configuring this account to use TLS encryption, provide the following information: 1. **Server Address:** *sip.telnyx.com* - 2. **Port:** *5061* + 2. **Port:** *5061* ​ ![Backup outbound proxy. ](_images/5dada1313275b667.png) @@ -136,7 +137,7 @@ In this step, you'll create a [SIP trunk](https://telnyx.com/products/sip-trunks 1. ulaw(g711u) 2. alaw(g711a) 3. g722 - 4. g729 + 4. g729 ​ ![codec settings in the Audio section. ](_images/4f8e912e1f4d03f0.png) @@ -175,5 +176,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5815720-grandstream-gxp-telnyx-setup.md b/support-docs/en--articles--5815720-grandstream-gxp-telnyx-setup.md index 478aec63..c454ed19 100644 --- a/support-docs/en--articles--5815720-grandstream-gxp-telnyx-setup.md +++ b/support-docs/en--articles--5815720-grandstream-gxp-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5815720-grandstream-gxp-telnyx-setup +title: "Grandstream GXP: Telnyx Setup" +description: "Learn how to set up and configure a Grandstream GXP1630/GXP2135 IP Phone and connect it to your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 236f0084778cd8042d186a4be6accb492a7c6c9cae011f1912d457c155f1f8f4 --- -Grandstream GXP: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream GXP: Telnyx Setup -Learn how to set up and configure a Grandstream GXP1630/GXP2135 IP Phone and connect it to your Telnyx account. +Learn how to set up and configure a Grandstream GXP1630/GXP2135 IP Phone and connect it to your Telnyx account. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_5a7ed2c3f5) @@ -30,7 +31,7 @@ Table of contents --- -# Instructions for configuring the Grandstream GXP IP Phone to work with Telnyx +## Instructions for configuring the Grandstream GXP IP Phone to work with Telnyx | | | --- | @@ -156,5 +157,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5819218-grandstream-gxp21xx.md b/support-docs/en--articles--5819218-grandstream-gxp21xx.md index a6654682..5d829c82 100644 --- a/support-docs/en--articles--5819218-grandstream-gxp21xx.md +++ b/support-docs/en--articles--5819218-grandstream-gxp21xx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5819218-grandstream-gxp21xx +title: "Grandstream GXP21XX" +description: "Learn how to set up and configure a Grandstream GXP21XX (2135, 2170) IP Phone and connect it to your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 339063358281cef64940a594f51106147ae98d4fc70bc615ae925fdba4efdac0 --- -Grandstream GXP21XX | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream GXP21XX -Learn how to set up and configure a Grandstream GXP21XX (2135, 2170) IP Phone and connect it to your Telnyx account. +Learn how to set up and configure a Grandstream GXP21XX (2135, 2170) IP Phone and connect it to your Telnyx account. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents --- @@ -34,7 +35,7 @@ Additional documentation: --- -# Instructions for configuring the Grandstream GXP21XX IP Phone to work with Telnyx +## Instructions for configuring the Grandstream GXP21XX IP Phone to work with Telnyx | | | --- | @@ -160,5 +161,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5819923-audiocodes-400hd.md b/support-docs/en--articles--5819923-audiocodes-400hd.md index f5505611..21663912 100644 --- a/support-docs/en--articles--5819923-audiocodes-400hd.md +++ b/support-docs/en--articles--5819923-audiocodes-400hd.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5819923-audiocodes-400hd +title: "Audiocodes 400HD" +description: "Learn how to set up and configure an Audiocodes 400HD IP phone and connect it to your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bd92f60c12b4b0ba4beed66cd2579bdef99d10522c20f47b5a68417af5e9ff83 --- -Audiocodes 400HD | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Audiocodes 400HD -Learn how to set up and configure an Audiocodes 400HD IP phone and connect it to your Telnyx account. +Learn how to set up and configure an Audiocodes 400HD IP phone and connect it to your Telnyx account. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_4720699022) @@ -31,7 +32,7 @@ Additional documentation: --- -# Instructions for configuring the Audiocodes 400HD IP phone to work with Telnyx +## Instructions for configuring the Audiocodes 400HD IP phone to work with Telnyx | | | --- | @@ -147,8 +148,8 @@ In this section, we're going to set up your device to stay awake and ready to re ## 5. Configure Audio Codecs -Go to **Voice Over IP > Media Streaming** and set your codecs in priority sequence that meets your needs. -​ +Go to **Voice Over IP > Media Streaming** and set your codecs in priority sequence that meets your needs. +​ Telnyx supports the following codecs: 1. ulaw(g711u) @@ -180,5 +181,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5820047-find-gb-numbers-on-telnyx-portal.md b/support-docs/en--articles--5820047-find-gb-numbers-on-telnyx-portal.md index 1b581e7b..29ab1b0c 100644 --- a/support-docs/en--articles--5820047-find-gb-numbers-on-telnyx-portal.md +++ b/support-docs/en--articles--5820047-find-gb-numbers-on-telnyx-portal.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/5820047-find-gb-numbers-on-telnyx-portal +title: "Find GB Numbers on Telnyx Portal" +description: "Navigate the Telnyx portal with ease using our helpful guide to find GB local, national, and Toll-free numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bac5c624a0c18906c94971b1e739c0769a17eb6f66728507b300ac0c76134762 --- -Find GB Numbers on Telnyx Portal | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Find GB Numbers on Telnyx Portal -Navigate the Telnyx portal with ease using our helpful guide to find GB local, national, and Toll-free numbers. +Navigate the Telnyx portal with ease using our helpful guide to find GB local, national, and Toll-free numbers. See Telnyx guidance and requirements. -Written by NumberOps -December 8, 2023 -Table of contents If you are having issues with finding GB local, national, and Toll-free numbers on our [portal](https://portal.telnyx.com/), you can use the below-mentioned search queries to find your desired numbers on the Telnyx portal. **Note:** GB local, national, and Toll-free numbers are NOT SMS supported, only mobile numbers support the SMS feature. -# **GB National numbers:** +## **GB National numbers:** ![Local numbers section o the GB national numbers. ](_images/57df21e37fcf70dd.png) @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5820183-plantronics-polycom-obi300-setup.md b/support-docs/en--articles--5820183-plantronics-polycom-obi300-setup.md index 01e7101e..8192d0eb 100644 --- a/support-docs/en--articles--5820183-plantronics-polycom-obi300-setup.md +++ b/support-docs/en--articles--5820183-plantronics-polycom-obi300-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5820183-plantronics-polycom-obi300-setup +title: "Plantronics/Polycom: OBi300 Setup" +description: "Learn how to configure a Poly OBi300 VoIP phone so that it uses Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8cb8e34efefc6cad21cd07e26352af964f782c79363c1739bb6c132af27e7e06 --- -Plantronics/Polycom: OBi300 Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Plantronics/Polycom: OBi300 Setup -Learn how to configure a Poly OBi300 VoIP phone so that it uses Telnyx. +Learn how to configure a Poly OBi300 VoIP phone so that it uses Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_a306c8ed4f) @@ -38,7 +39,7 @@ Additional documentation: --- -# Instructions for setting up and configuring the Poly OBi300 VoIP adapter +## Instructions for setting up and configuring the Poly OBi300 VoIP adapter In this activity you will: @@ -129,7 +130,7 @@ In this section you can set your Main account/sub\_account credentials like User ![A profile configured for UDP transport. ](_images/12d72039bc322b1c.png) - *\*Note that these screenshots show a profile configured for UDP transport.* + *\*Note that these screenshots show a profile configured for UDP transport.* ​ 2. Additionally, if you are configuring your account for TLS transport, expand Voice Services and click on the service you're configuring and ensure that: @@ -140,8 +141,8 @@ In this section you can set your Main account/sub\_account credentials like User ## 5. Configure Audio Codecs -1. Expand **Codecs** and set your codecs in priority sequence that meets your needs. - ​ +1. Expand **Codecs** and set your codecs in priority sequence that meets your needs. + ​ Telnyx supports the following codecs: 1. ulaw(g711u) @@ -173,5 +174,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5820309-cisco-68xx-88xx-setup.md b/support-docs/en--articles--5820309-cisco-68xx-88xx-setup.md index 18986155..82eeb48f 100644 --- a/support-docs/en--articles--5820309-cisco-68xx-88xx-setup.md +++ b/support-docs/en--articles--5820309-cisco-68xx-88xx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5820309-cisco-68xx-88xx-setup +title: "Cisco: 68xx/88xx Setup" +description: "Learn how to configure a Cisco 68xx/88xx series IP phone to worth with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8cb28fc25b31a6e0c7eb27adaa7c2f785d4786dd3a06bc8a7a6b3665e9c5f1c6 --- -Cisco: 68xx/88xx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cisco: 68xx/88xx Setup -Learn how to configure a Cisco 68xx/88xx series IP phone to worth with Telnyx. +Learn how to configure a Cisco 68xx/88xx series IP phone to worth with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_0a462c8775) @@ -34,7 +35,7 @@ Additional documentation: --- -# Instructions for setting up and configuring your Cisco 68xx/88xx +## Instructions for setting up and configuring your Cisco 68xx/88xx | | | --- | @@ -104,8 +105,8 @@ In this section, you'll configure your extension and connect your phone to Telny 4. **Auth ID**: Your Telnyx account ID ![Subscriber Information section](_images/3fe4346911a93aed.png) -6. Find the **Audio Configuration** section and set your codecs in priority sequence that meets your needs. - ​ +6. Find the **Audio Configuration** section and set your codecs in priority sequence that meets your needs. + ​ Telnyx supports the following [audio codecs](https://telnyx.com/resources/codecs-affect-voip-sound-quality): 1. ulaw(g711u) @@ -134,7 +135,7 @@ If you have configured your profile for TLS call encryption, you'll need to ensu ![Supplementary Services section](_images/c1de314e27cb4673.png) 3. You only need to complete this step if your device requires a TLS certificate. Find the certificate [here](https://crt.sh/?id=1199354) if you have not done so already. While still on the **Voice** tab, click on the **Provisioning** sub-tab. -4. Paste the certificate link in the **Custom CA Rule** field. +4. Paste the certificate link in the **Custom CA Rule** field. ​ ![Custom CA Rule field](_images/55d0b5d8c8925945.png) @@ -167,5 +168,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5820338-best-practices-for-contacting-porting.md b/support-docs/en--articles--5820338-best-practices-for-contacting-porting.md index 998023e5..c2b49cc0 100644 --- a/support-docs/en--articles--5820338-best-practices-for-contacting-porting.md +++ b/support-docs/en--articles--5820338-best-practices-for-contacting-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5820338-best-practices-for-contacting-porting +title: "Best Practices for Contacting Porting" +description: "Explore the best methods for communication, from chat to support tickets, for swift resolutions. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bf80ed8805769d323eefa8a6ab909426503566685966b3fbf288cfe80a5ed87d --- -Best Practices for Contacting Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Best Practices for Contacting Porting -Explore the best methods for communication, from chat to support tickets, for swift resolutions. +Explore the best methods for communication, from chat to support tickets, for swift resolutions. See Telnyx guidance and requirements. -Written by Patrick Budzinski -May 20, 2024 -Table of contents -# Best Practices for Contacting Porting +## Best Practices for Contacting Porting Our Porting team is available 9am - 7pm CT, Monday-Friday. All communications outside of that time will be resolved the following business day. @@ -51,5 +52,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5822579-konftel-300ipx-telnyx-setup.md b/support-docs/en--articles--5822579-konftel-300ipx-telnyx-setup.md index 492b09be..fc81a49e 100644 --- a/support-docs/en--articles--5822579-konftel-300ipx-telnyx-setup.md +++ b/support-docs/en--articles--5822579-konftel-300ipx-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5822579-konftel-300ipx-telnyx-setup +title: "Konftel 300IPx: Telnyx Setup" +description: "Learn how to set up and configure the Konftel 300IPx conference phone so that you can use it with your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: aafe960f246b2267a041f20afd277fc94e43121df055adf64794d3779a9b581b --- -Konftel 300IPx: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Konftel 300IPx: Telnyx Setup -Learn how to set up and configure the Konftel 300IPx conference phone so that you can use it with your Telnyx account. +Learn how to set up and configure the Konftel 300IPx conference phone so that you can use it with your Telnyx account. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_59befaf48b) @@ -33,7 +34,7 @@ Additional documentation: --- -# Instructions for setting up and configuring the Konftel 300IPx +## Instructions for setting up and configuring the Konftel 300IPx In this activity you will: @@ -132,5 +133,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5822706-snom-d7xx-telnyx-setup.md b/support-docs/en--articles--5822706-snom-d7xx-telnyx-setup.md index 8942096c..dd9b41dd 100644 --- a/support-docs/en--articles--5822706-snom-d7xx-telnyx-setup.md +++ b/support-docs/en--articles--5822706-snom-d7xx-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5822706-snom-d7xx-telnyx-setup +title: "Snom D7xx: Telnyx Setup" +description: "Learn how to configure a Snom Professional D7xx desk phone to worth with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e1f802d58f77567a87bc03f086109026eae15d69eb58c8517b3b6444172bcbaf --- -Snom D7xx: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Snom D7xx: Telnyx Setup -Learn how to configure a Snom Professional D7xx desk phone to worth with Telnyx. +Learn how to configure a Snom Professional D7xx desk phone to worth with Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_4a6981fca8) @@ -47,7 +48,7 @@ Additional documentation: --- -# Instructions for configuring the Snom Professional D7xx SIP desk phone +## Instructions for configuring the Snom Professional D7xx SIP desk phone In this activity you will: @@ -122,8 +123,8 @@ In this step, you'll create a [SIP trunk](https://telnyx.com/products/sip-trunks In this section, you'll configure all your [audio codec](https://telnyx.com/resources/codecs-affect-voip-sound-quality) information. -1. In the RTP Identity Settings field, you'll add the codecs you want to/can use. Set your codecs in priority sequence that meets your needs. - ​ +1. In the RTP Identity Settings field, you'll add the codecs you want to/can use. Set your codecs in priority sequence that meets your needs. + ​ Telnyx supports the following codecs: 1. ulaw(g711u) @@ -170,5 +171,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5822823-snom-m100-kle-telnyx-setup.md b/support-docs/en--articles--5822823-snom-m100-kle-telnyx-setup.md index eebc5a01..ac4f4aea 100644 --- a/support-docs/en--articles--5822823-snom-m100-kle-telnyx-setup.md +++ b/support-docs/en--articles--5822823-snom-m100-kle-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5822823-snom-m100-kle-telnyx-setup +title: "Snom M100 KLE: Telnyx Setup" +description: "Learn how to set up and configure your Snom M100 KLE base station and connect it to Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f823eef2d2ed72472cc6ef0fbac0efdbcd1a8579e7707bedd08ce6b4cdf99945 --- -Snom M100 KLE: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Snom M100 KLE: Telnyx Setup -Learn how to set up and configure your Snom M100 KLE base station and connect it to Telnyx. +Learn how to set up and configure your Snom M100 KLE base station and connect it to Telnyx. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_eb55fd1e30) @@ -64,7 +65,7 @@ Additional documentation: --- -# Instructions for configuring the Snom M100 KLE Base Station +## Instructions for configuring the Snom M100 KLE Base Station In this activity you will: @@ -153,5 +154,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5822901-vtech-vcs754-telnyx-setup.md b/support-docs/en--articles--5822901-vtech-vcs754-telnyx-setup.md index 0e8bee34..13b541d9 100644 --- a/support-docs/en--articles--5822901-vtech-vcs754-telnyx-setup.md +++ b/support-docs/en--articles--5822901-vtech-vcs754-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5822901-vtech-vcs754-telnyx-setup +title: "Vtech VCS754: Telnyx Setup" +description: "Learn how to configure the Vtech VCS754 ErisStation with Telnyx for enhanced conference calling experiences. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9eb047188ea5390f331eab907b61b2d550bafca3c2e9df40b04f6cc81f092144 --- -Vtech VCS754: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Vtech VCS754: Telnyx Setup -Learn how to configure the Vtech VCS754 ErisStation with Telnyx for enhanced conference calling experiences. +Learn how to configure the Vtech VCS754 ErisStation with Telnyx for enhanced conference calling experiences. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_56aed7a079) @@ -36,7 +37,7 @@ Additional documentation: --- -# Instructions for configuring the Vtech VCS754 ErisStation conference phone +## Instructions for configuring the Vtech VCS754 ErisStation conference phone In this activity you will: @@ -99,8 +100,8 @@ In this step, you'll create a [SIP trunk](https://telnyx.com/products/sip-trunks 6. Find the Audio section and provide the following information: 1. Ringer Tone: Choose the one you prefer - 2. **Codec Priority** fields: Set your codecs in priority sequence that meets your needs. - ​ + 2. **Codec Priority** fields: Set your codecs in priority sequence that meets your needs. + ​ Telnyx supports the following codecs: 1. ulaw(g711u) @@ -152,5 +153,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5856747-anguilla-did-requirements.md b/support-docs/en--articles--5856747-anguilla-did-requirements.md index 2ad0b4be..45ae5365 100644 --- a/support-docs/en--articles--5856747-anguilla-did-requirements.md +++ b/support-docs/en--articles--5856747-anguilla-did-requirements.md @@ -1,35 +1,36 @@ --- source_url: https://support.telnyx.com/en/articles/5856747-anguilla-did-requirements +title: "Anguilla DID Requirements" +description: "Navigating Anguilla DID acquisition? See Telnyx guidance and requirements Learn more about Anguilla DID Requirements with Telnyx." scraped: 2026-07-08 content_hash: a303a201c189426bf16a89c2104dcb0b9a0d43b81482ed859ca224e5d2a253ce --- -Anguilla DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Anguilla DID Requirements -Navigating Anguilla DID acquisition? Learn about essential documentations, including recent LOIs and company details. +Navigating Anguilla DID acquisition? See Telnyx guidance and requirements Learn more about Anguilla DID Requirements with Telnyx. -Written by NumberOps -May 16, 2024 -Table of contents -# DID Number Requirements for Anguilla +## DID Number Requirements for Anguilla In order to purchase an Anguilla number you will need to provide the following: ## **Toll-Free Numbers in Anguilla** -For **business identity** verification: +For **business identity** verification: \* Company name -\* Signed LOI (dated within 1 month) -​ -For **address** verification: +\* Signed LOI (dated within 1 month) +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) \*Business use required: Business use is required, private use is not allowed. @@ -79,5 +80,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5883839-what-is-the-reassigned-numbers-database.md b/support-docs/en--articles--5883839-what-is-the-reassigned-numbers-database.md index 4b20983d..4386150c 100644 --- a/support-docs/en--articles--5883839-what-is-the-reassigned-numbers-database.md +++ b/support-docs/en--articles--5883839-what-is-the-reassigned-numbers-database.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5883839-what-is-the-reassigned-numbers-database +title: "What is the Reassigned Numbers Database" +description: "Explore the FCC's Reassigned Numbers Database, designed to track permanently disconnected numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d9cee1dd07e51e4df40626dbca4595f63c0bfa52827c904524a8a59c8cdf6554 --- -What is the Reassigned Numbers Database | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What is the Reassigned Numbers Database -Explore the FCC's Reassigned Numbers Database, designed to track permanently disconnected numbers. Learn how Telnyx ensures compliance. +Explore the FCC's Reassigned Numbers Database, designed to track permanently disconnected numbers. See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 26, 2023 -Table of contents -# Reassigned Numbers Database +## Reassigned Numbers Database In December 2018, the FCC authorized the establishment of the [Reassigned Numbers Database](https://www.fcc.gov/reassigned-numbers-database). The aim of the database is to enable callers to determine whether a telephone number has been permanently disconnected. This allows the caller to know if the telephone number is no longer assigned to the person they want to reach. @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5896911-how-to-create-a-10dlc-brand.md b/support-docs/en--articles--5896911-how-to-create-a-10dlc-brand.md index 78034615..eda1ae93 100644 --- a/support-docs/en--articles--5896911-how-to-create-a-10dlc-brand.md +++ b/support-docs/en--articles--5896911-how-to-create-a-10dlc-brand.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5896911-how-to-create-a-10dlc-brand +title: "How to create a 10DLC brand" +description: "Creating a brand is the first step to becoming compliant with 10DLC rules. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 24ce24f29ae0ad50ee8429b666d8436473df95655e27374ecd768b5954843800 --- -How to create a 10DLC brand | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to create a 10DLC brand -Creating a brand is the first step to becoming compliant with 10DLC rules. Read on to learn how you can create your brand. +Creating a brand is the first step to becoming compliant with 10DLC rules. See Telnyx guidance and requirements. -Written by Telnyx Engineering -July 24, 2025 -Table of contents -# **How to create a 10DLC brand** +## **How to create a 10DLC brand** If your business is sending outbound text messages using 10-digit long code (10DLC) Local phone numbers in the US, you're required to register for 10DLC approval. In this guide, we'll show you how to complete the first step of this process by registering your brand, using tools provided in the Telnyx Mission Control Portal. @@ -114,5 +115,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5941652-google-verified-calls-faq.md b/support-docs/en--articles--5941652-google-verified-calls-faq.md index af6e42d3..a41d702d 100644 --- a/support-docs/en--articles--5941652-google-verified-calls-faq.md +++ b/support-docs/en--articles--5941652-google-verified-calls-faq.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5941652-google-verified-calls-faq +title: "Google Verified Calls FAQ" +description: "Get to know Google Verified Calls: boosting call trust with business logos and reasons. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 600987dc17d4cbe45bf5f535d6b2bca24e6dc8a26536c9073936ad5bce71a70d --- -Google Verified Calls FAQ | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Google Verified Calls FAQ -Get to know Google Verified Calls: boosting call trust with business logos and reasons. +Get to know Google Verified Calls: boosting call trust with business logos and reasons. See Telnyx guidance and requirements. -Written by Dillin -September 26, 2023 -Table of contents -# Google Verified Calls FAQ +## Google Verified Calls FAQ **Google Verified Calls is no longer offered by Telnyx. This product was sunset by Google.** @@ -26,7 +27,7 @@ Table of contents ## What is Google Verified Calls? -Google Verified Calls is a way for businesses to display their business name, logo, and reason for calling on an end-users Android device. A verification symbol to show the call has been verified by Google authenticates the call a business makes, and increases the trust of end users. Implementation of Google Verified Calls can help businesses to increase pickup rates and improve the customer experience. +Google Verified Calls is a way for businesses to display their business name, logo, and reason for calling on an end-users Android device. A verification symbol to show the call has been verified by Google authenticates the call a business makes, and increases the trust of end users. Implementation of Google Verified Calls can help businesses to increase pickup rates and improve the customer experience. ​ ## What value does Google Verified Calls provide? @@ -35,34 +36,34 @@ By showing your brand logo and reason for calling, Google Verified Calls builds ## How does Google Verified Calls work? -When a participating business places a call, Google confirms the identity of the business by sending the Verified Calls server data about the call in real-time so users can be confident that calls aren't spoofed. End-users receive enhanced experiences with the caller's business name and logo, verification badge, and the reason for the calling, which sets the ground for a successful engagement. Verified Calls is available to consumers through Google’s Phone app on Android, which comes preloaded on many Android devices. +When a participating business places a call, Google confirms the identity of the business by sending the Verified Calls server data about the call in real-time so users can be confident that calls aren't spoofed. End-users receive enhanced experiences with the caller's business name and logo, verification badge, and the reason for the calling, which sets the ground for a successful engagement. Verified Calls is available to consumers through Google’s Phone app on Android, which comes preloaded on many Android devices. ​ ## Does Google Verified Calls increase engagement with business calls? -Most consumers won’t answer a call if they don’t recognize the caller. Analysis from Google showed that customers are [3 times](https://developers.google.com/business-communications/business-messages) more likely to pick up the phone, when the call has been marked as Verified by Google. +Most consumers won’t answer a call if they don’t recognize the caller. Analysis from Google showed that customers are [3 times](https://developers.google.com/business-communications/business-messages) more likely to pick up the phone, when the call has been marked as Verified by Google. ​ ## How can my customers access Verified Calls? -Verified Calls is a feature on Google’s [Phone](https://play.google.com/store/apps/details?id=com.google.android.dialer&hl=en_US) app, which comes preloaded on many Android phones and is also available for download on the Play Store. +Verified Calls is a feature on Google’s [Phone](https://play.google.com/store/apps/details?id=com.google.android.dialer&hl=en_US) app, which comes preloaded on many Android phones and is also available for download on the Play Store. ​ ## How long does it take for a display profile to be approved? -We know speed is important, in this case it depends on how responsive you are. If you respond to the confirmation emails quickly, it can take as little as 1-2 business days to receive approval on the display profile. +We know speed is important, in this case it depends on how responsive you are. If you respond to the confirmation emails quickly, it can take as little as 1-2 business days to receive approval on the display profile. ​ ## How can I know if my display profile is approved? -You can check the status of your request in the Telnyx Mission Control Portal. +You can check the status of your request in the Telnyx Mission Control Portal. ​ ## Where is Google Verified Calls available? -Verified Calls is no longer available in the United States, India, Mexico, Brazil and Spain. Google Verified calls is no longer available through Telnyx. -​ -​ +Verified Calls is no longer available in the United States, India, Mexico, Brazil and Spain. Google Verified calls is no longer available through Telnyx. +​ +​ ​ --- @@ -74,5 +75,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5948771-nigeria-did-requirements.md b/support-docs/en--articles--5948771-nigeria-did-requirements.md index 47e652e4..5c0d9f9e 100644 --- a/support-docs/en--articles--5948771-nigeria-did-requirements.md +++ b/support-docs/en--articles--5948771-nigeria-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5948771-nigeria-did-requirements +title: "Nigeria DID Requirements" +description: "Nigeria's DID requirements for toll-free numbers (TFNs) isn't too complex as of 2023. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 514fc8d4f46696b620b6ec16fe4a071e1b24d8ea498097f116e38aba11d4596a --- -Nigeria DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Nigeria DID Requirements -Nigeria's DID requirements for toll-free numbers (TFNs) isn't too complex as of 2023. Please reach out if you have specific questions. +Nigeria's DID requirements for toll-free numbers (TFNs) isn't too complex as of 2023. See Telnyx guidance and requirements. -Written by NumberOps -October 15, 2024 -Table of contents -# DID Number Requirements for Nigeria +## DID Number Requirements for Nigeria In order to purchase a Nigeria number you will need to provide the following: @@ -119,5 +120,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5954701-guadeloupe-number-porting.md b/support-docs/en--articles--5954701-guadeloupe-number-porting.md index cfab67b9..0024ebf6 100644 --- a/support-docs/en--articles--5954701-guadeloupe-number-porting.md +++ b/support-docs/en--articles--5954701-guadeloupe-number-porting.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/5954701-guadeloupe-number-porting +title: "Guadeloupe Number Porting" +description: "Here you will find detailed requirements for Guadeloupe number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: afc654a6398950beb51f1e936fc111de21f3f8c49a7c1073c9891a489f9001fb --- -Guadeloupe Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guadeloupe Number Porting -Here you will find detailed requirements for Guadeloupe number portability. +Here you will find detailed requirements for Guadeloupe number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -December 19, 2025 -Table of contents **Local / National / Toll-Free Numbers** @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5954733-martinique-number-porting.md b/support-docs/en--articles--5954733-martinique-number-porting.md index c547c872..861ec876 100644 --- a/support-docs/en--articles--5954733-martinique-number-porting.md +++ b/support-docs/en--articles--5954733-martinique-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5954733-martinique-number-porting +title: "Martinique Number Porting" +description: "Here you will find detailed requirements for Martinique number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 015a3123def2a477c8eb86bde7e52b61e7c94b2a6730f39ad1cde38f057213bf --- -Martinique Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Martinique Number Porting -Here you will find detailed requirements for Martinique number portability. +Here you will find detailed requirements for Martinique number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -December 19, 2025 -Table of contents -# **Martinique Number Porting** +## **Martinique Number Porting** **Local / National / Toll-free Numbers** @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--5989560-setting-up-telnyx-voicemail.md b/support-docs/en--articles--5989560-setting-up-telnyx-voicemail.md index b407c8c8..4d1d0ab3 100644 --- a/support-docs/en--articles--5989560-setting-up-telnyx-voicemail.md +++ b/support-docs/en--articles--5989560-setting-up-telnyx-voicemail.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/5989560-setting-up-telnyx-voicemail +title: "Setting Up Telnyx Voicemail" +description: "Introducing Telnyx's Voicemail feature: Forward missed or rejected calls to voicemail and access messages with a PIN. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8c14c467ab279307aa38a7baad69779bf04a9e1e452008840a1abe87f9ff3f51 --- -Setting Up Telnyx Voicemail | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Setting Up Telnyx Voicemail -Introducing Telnyx's Voicemail feature: Forward missed or rejected calls to voicemail and access messages with a PIN. Start today. +Introducing Telnyx's Voicemail feature: Forward missed or rejected calls to voicemail and access messages with a PIN. See Telnyx guidance and requirements. -Written by David -December 27, 2024 -Table of contents -# **Voicemail** +## **Voicemail** **⚠️ This feature should only be enabled on numbers that are assigned to SIP Connections. ⚠️** @@ -49,24 +50,24 @@ If you have set a [webhook url on your SIP Connection](https://support.telnyx.co Example: ``` -{ - "data": { - "event_type": "calls.voicemail.completed", - "id": "93958804-6787-4623-bb59-a4e4ce1c44de", - "occurred_at": "2023-11-15T08:00:33.589698Z", - "payload": { - "call_session_id": "036c8492-838d-11ee-b3bb-02420a0d3a69", - "connection_id": "1635420769989166414", - "from": "+13121234567", - "recording_url": "url of recording to download file", - "to": "+13127654321" - }, - "record_type": "event" - }, - "meta": { - "attempt": 1, - "delivered_to": "https://webhook.site/0a6718c8-e59a-4921-8119-c395d631a99b" - } +{ + "data": { + "event_type": "calls.voicemail.completed", + "id": "93958804-6787-4623-bb59-a4e4ce1c44de", + "occurred_at": "2023-11-15T08:00:33.589698Z", + "payload": { + "call_session_id": "036c8492-838d-11ee-b3bb-02420a0d3a69", + "connection_id": "1635420769989166414", + "from": "+13121234567", + "recording_url": "url of recording to download file", + "to": "+13127654321" + }, + "record_type": "event" + }, + "meta": { + "attempt": 1, + "delivered_to": "https://webhook.site/0a6718c8-e59a-4921-8119-c395d631a99b" + } } ``` @@ -96,5 +97,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6056428-fanvil-a32i-telnyx-setup.md b/support-docs/en--articles--6056428-fanvil-a32i-telnyx-setup.md index d43ad8fc..b20c8297 100644 --- a/support-docs/en--articles--6056428-fanvil-a32i-telnyx-setup.md +++ b/support-docs/en--articles--6056428-fanvil-a32i-telnyx-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6056428-fanvil-a32i-telnyx-setup +title: "Fanvil A32i: Telnyx Setup" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil A32i Android Console IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 47a579bd64db9c985994600d304247da03150233f2a5e476fcc71b37d15c0d44 --- -Fanvil A32i: Telnyx Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil A32i: Telnyx Setup -Learn how to configure a Telnyx SIP trunk on the Fanvil A32i Android Console IP phone +Learn how to configure a Telnyx SIP trunk on the Fanvil A32i Android Console IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_9b42e0da7f) @@ -49,7 +50,7 @@ big color touch screen, user-friendly interface, A32i can be the most helpful ma --- -# Instructions for setting up and configuring your Fanvil X4G IP phone +## Instructions for setting up and configuring your Fanvil X4G IP phone In this activity you will: @@ -119,7 +120,7 @@ In this section, you'll add codecs to your phone configuration that will support * *H264* -That's it, you've now completed the configuration of the Fanvil A32i IP phone with your Telnyx account. +That's it, you've now completed the configuration of the Fanvil A32i IP phone with your Telnyx account. ​ [Back to Top](#h_9b42e0da7f) @@ -147,5 +148,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6060646-gigaset-a690-as690.md b/support-docs/en--articles--6060646-gigaset-a690-as690.md index a097aa8c..e3a8af03 100644 --- a/support-docs/en--articles--6060646-gigaset-a690-as690.md +++ b/support-docs/en--articles--6060646-gigaset-a690-as690.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6060646-gigaset-a690-as690 +title: "Gigaset A690/AS690" +description: "Explore the versatility of the Gigaset A690 IP phone with its ability to make up to 3 parallel calls via internet or… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a59259454cb4717d3302047d60566198e3e99b192af533249111d8bca732b38a --- -Gigaset A690/AS690 | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Gigaset A690/AS690 -Explore the versatility of the Gigaset A690 IP phone with its ability to make up to 3 parallel calls via internet or traditional landline. +Explore the versatility of the Gigaset A690 IP phone with its ability to make up to 3 parallel calls via internet or… See Telnyx guidance and requirements. C -Written by Customer Success -July 4, 2024 -Table of contents [Jump to Instructions](#h_7f1aec23d7) @@ -42,7 +43,7 @@ Additional documentation: --- -# Instructions for setting up and configuring your Gigaset A690 IP +## Instructions for setting up and configuring your Gigaset A690 IP In this activity you will: @@ -73,7 +74,7 @@ Let's start by making sure your device's base and handset are running the latest 6. Your unit will check to see if a new firmware version is available. It will give you a message on the firmware status. If new firmware is available, click **OK** to begin the update for your unit's base. 7. Once the base firmware update has completed, you can update the handset firmware. Press the **Menu** button and navigate to **Settings**. Click **OK**. 8. From the settings menu, navigate to **Firmware Update** and click **OK**. -9. From here, navigate to Update and click **OK**. If a new firmware update is available, this begins the update. This update can take up to 30 minutes to complete. +9. From here, navigate to Update and click **OK**. If a new firmware update is available, this begins the update. This update can take up to 30 minutes to complete. ​ [Back to Top](#h_7f1aec23d7) @@ -179,5 +180,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6122586-ubiquiti-trunk-unifi-talk-auth.md b/support-docs/en--articles--6122586-ubiquiti-trunk-unifi-talk-auth.md index bed6a540..a6cdf4b0 100644 --- a/support-docs/en--articles--6122586-ubiquiti-trunk-unifi-talk-auth.md +++ b/support-docs/en--articles--6122586-ubiquiti-trunk-unifi-talk-auth.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6122586-ubiquiti-trunk-unifi-talk-auth +title: "Ubiquiti Trunk: Unifi Talk - Auth" +description: "Learn how to configure a Telnyx Trunk with credentials-based authentication with Ubiquiti Unifi Talk PBX. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fcd4f45b0b0696a0f9a8790d3e40efa3fd8e8aaddcd79e883e42486bb3b33e4e --- -Ubiquiti Trunk: Unifi Talk - Auth | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ubiquiti Trunk: Unifi Talk - Auth -Learn how to configure a Telnyx Trunk with credentials-based authentication with Ubiquiti Unifi Talk PBX. +Learn how to configure a Telnyx Trunk with credentials-based authentication with Ubiquiti Unifi Talk PBX. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_5f24533bc0) @@ -38,7 +39,7 @@ The [UniFi Talk PBX](https://help.ui.com/hc/en-us/articles/1500005593742), provi --- -# Instructions for configuring Unifi Talk PBX with your Telnyx Account +## Instructions for configuring Unifi Talk PBX with your Telnyx Account In this activity you will: @@ -195,5 +196,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6128008-sipxecs-pbx-setup-config.md b/support-docs/en--articles--6128008-sipxecs-pbx-setup-config.md index 3e287bc2..4732f14a 100644 --- a/support-docs/en--articles--6128008-sipxecs-pbx-setup-config.md +++ b/support-docs/en--articles--6128008-sipxecs-pbx-setup-config.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6128008-sipxecs-pbx-setup-config +title: "sipXecs PBX: Setup & Config" +description: "Learn how to set up and configure the SIPfoundry sipXecs open source PBX to use Telnyx as the VoIP provider. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f63b33e423028e35e21773deff2c4cdd9da4a0cf08451d5e2bc5a8ace81114a8 --- -sipXecs PBX: Setup & Config | Telnyx Help Center -[Skip to main content](#main-content) + + + + # sipXecs PBX: Setup & Config -Learn how to set up and configure the SIPfoundry sipXecs open source PBX to use Telnyx as the VoIP provider. +Learn how to set up and configure the SIPfoundry sipXecs open source PBX to use Telnyx as the VoIP provider. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_99d8568e05) @@ -39,7 +40,7 @@ If you are looking for an all-software, open-source, modern communications PBX s --- -# Instructions for setting up and configuring sipXecs with Telnyx as VoIP provider +## Instructions for setting up and configuring sipXecs with Telnyx as VoIP provider In this activity you will: @@ -207,8 +208,8 @@ That's it! You've finished configuring sipXecs, and can now start testing calls! **Q: *The phone I manually configured isn't working? What's wrong?*** -**A:** If you cannot get it working with the information you provided in [section 4](#h_28b2263b50), you likely have some DNS issue. You can perform DNS tests going to **System > DNS** and then select **Advisor**. -​ +**A:** If you cannot get it working with the information you provided in [section 4](#h_28b2263b50), you likely have some DNS issue. You can perform DNS tests going to **System > DNS** and then select **Advisor**. +​ ​ [Back to Top](#h_99d8568e05) @@ -235,5 +236,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6128321-dinstar-c60-setup-config.md b/support-docs/en--articles--6128321-dinstar-c60-setup-config.md index 640a1911..10d4799f 100644 --- a/support-docs/en--articles--6128321-dinstar-c60-setup-config.md +++ b/support-docs/en--articles--6128321-dinstar-c60-setup-config.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6128321-dinstar-c60-setup-config +title: "Dinstar C60: Setup & Config" +description: "Learn how to set up and configure the Telco AC-211 SIP ATA in order to use it with your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8d359aa799a096ab962b3f498de707de20e6a347f98c5bb63ca19a4bae71130c --- -Dinstar C60: Setup & Config | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Dinstar C60: Setup & Config -Learn how to set up and configure the Telco AC-211 SIP ATA in order to use it with your Telnyx account. +Learn how to set up and configure the Telco AC-211 SIP ATA in order to use it with your Telnyx account. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_cd92a12bd5) @@ -41,7 +42,7 @@ Table of contents --- -# Instructions for setting up and configuring Dinstar C60 series with Telnyx as provider +## Instructions for setting up and configuring Dinstar C60 series with Telnyx as provider In this activity you will: @@ -99,7 +100,7 @@ In this section, you'll configure a [SIP trunk](https://telnyx.com/products/sip- ![Account > Basic Page section.](_images/9138b2cd672bb55d.png) -That's it! You've finished configuring your Dinstar C60 series phone, and can now start testing calls! +That's it! You've finished configuring your Dinstar C60 series phone, and can now start testing calls! ​ [Back to Top](#h_cd92a12bd5) @@ -126,5 +127,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6129696-angola-did-requirements.md b/support-docs/en--articles--6129696-angola-did-requirements.md index 831f00a8..40986622 100644 --- a/support-docs/en--articles--6129696-angola-did-requirements.md +++ b/support-docs/en--articles--6129696-angola-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6129696-angola-did-requirements +title: "Angola DID requirements" +description: "Angola currently does not have any specific docs to obtain local numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 74ec1db587642337b9f3042eea11ba7f3f9ab31b9cf1006f48a671edeaaec331 --- -Angola DID requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Angola DID requirements -Angola currently does not have any specific docs to obtain local numbers. However, if you have questions don't hesitate to reach out. +Angola currently does not have any specific docs to obtain local numbers. See Telnyx guidance and requirements. -Written by NumberOps -September 29, 2025 -Table of contents -# DID Number Requirements for Angola +## DID Number Requirements for Angola ## **Local numbers in Angola** @@ -87,5 +88,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6129704-antigua-and-barbuda-did-requirements.md b/support-docs/en--articles--6129704-antigua-and-barbuda-did-requirements.md index 6f237c66..5743c111 100644 --- a/support-docs/en--articles--6129704-antigua-and-barbuda-did-requirements.md +++ b/support-docs/en--articles--6129704-antigua-and-barbuda-did-requirements.md @@ -1,35 +1,36 @@ --- source_url: https://support.telnyx.com/en/articles/6129704-antigua-and-barbuda-did-requirements +title: "Antigua And Barbuda DID Requirements" +description: "Stay in the loop with the latest requisites for obtaining toll-free numbers in Antigua and Barbuda. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e771b018b2311bf14761febe910fdf2074a19256425e05737d0c05c9f2c83b19 --- -Antigua And Barbuda DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Antigua And Barbuda DID Requirements -Stay in the loop with the latest requisites for obtaining toll-free numbers in Antigua and Barbuda. +Stay in the loop with the latest requisites for obtaining toll-free numbers in Antigua and Barbuda. See Telnyx guidance and requirements. -Written by NumberOps -May 16, 2024 -Table of contents -# DID Number Requirements for Antigua and Barbuda +## DID Number Requirements for Antigua and Barbuda In order to purchase an Antigua and Barbuda number you will need to provide the following: ## **Toll-Free Numbers in Antigua and Barbuda** -For **business identity** verification: +For **business identity** verification: \* Company name -\* Signed LOI (dated within 1 month) -​ -For **address** verification: +\* Signed LOI (dated within 1 month) +​ +For **address** verification: \* Address worldwide (street, building number, postal code, city, and country) \*Business use required: Business use is required, private use is not allowed. @@ -79,5 +80,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6133145-microsip-setup-with-telnyx.md b/support-docs/en--articles--6133145-microsip-setup-with-telnyx.md index 520f7ce5..966a9cd4 100644 --- a/support-docs/en--articles--6133145-microsip-setup-with-telnyx.md +++ b/support-docs/en--articles--6133145-microsip-setup-with-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6133145-microsip-setup-with-telnyx +title: "MicroSIP: Setup with Telnyx" +description: "Learn how to set up and configure a MicroSIP softphone and set Telnyx as your SIP provider. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 74eaa640d53924397476309c86ea9d65e8d2100d1a8b4295015c283ddeb35b6a --- -MicroSIP: Setup with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # MicroSIP: Setup with Telnyx -Learn how to set up and configure a MicroSIP softphone and set Telnyx as your SIP provider. +Learn how to set up and configure a MicroSIP softphone and set Telnyx as your SIP provider. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_b0615de50d) @@ -62,7 +63,7 @@ FAQ and help --- -# Instructions for setting up and configuring the MicroSIP softphone with Telnyx as provider +## Instructions for setting up and configuring the MicroSIP softphone with Telnyx as provider In this activity you will: @@ -143,7 +144,7 @@ In this section, you'll configure your codecs and eliminate echo during calls in ![MicroSIP Settings section.](_images/f86ea7f59e711edb.png) -That's it! You've finished configuring your MicroSIP softphone, and can now start testing calls! +That's it! You've finished configuring your MicroSIP softphone, and can now start testing calls! ​ [Back to Top](#h_b0615de50d) @@ -180,5 +181,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6133517-zoiper-communicator.md b/support-docs/en--articles--6133517-zoiper-communicator.md index 157ce0ca..cbc15a07 100644 --- a/support-docs/en--articles--6133517-zoiper-communicator.md +++ b/support-docs/en--articles--6133517-zoiper-communicator.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6133517-zoiper-communicator +title: "Zoiper Communicator" +description: "Maximize your online communication with the Zoiper Communicator IAX & SIP softphone, a free, multi-functional tool. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1c04ab783463fcc518611538abbd3116033a3c1566649627e0b7f835b9bb0801 --- -Zoiper Communicator | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Zoiper Communicator -Maximize your online communication with the Zoiper Communicator IAX & SIP softphone, a free, multi-functional tool. +Maximize your online communication with the Zoiper Communicator IAX & SIP softphone, a free, multi-functional tool. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_9def290ce2) @@ -34,16 +35,16 @@ Table of contents Additional Resources: -* [Zoiper help](https://www.zoiper.com/en/support/questions) +* [Zoiper help](https://www.zoiper.com/en/support/questions) ​ --- -# Instructions for Configuring Zoiper Communicator +## Instructions for Configuring Zoiper Communicator In this activity you will: -1. [Add Telnyx as your SIP provider and create a trunk](#h_04c5d08d3f) +1. [Add Telnyx as your SIP provider and create a trunk](#h_04c5d08d3f) ​ **Pre-requisites** @@ -52,7 +53,7 @@ In this activity you will: * Have your SIP Credentials (The username/password for your main SIP account or SIP sub-account) * Have [DID(s) available](https://support.telnyx.com/en/articles/4380325-search-and-buy-numbers) to assign * A PC running a Windows OS -* [Download](https://digitalvoice.ca/softphone_zoiper_dl.php) and install Zoiper Communicator +* [Download](https://digitalvoice.ca/softphone_zoiper_dl.php) and install Zoiper Communicator ​ **Video Walkthrough** @@ -90,7 +91,7 @@ In this section, you'll configure your first [SIP trunk](https://telnyx.com/prod ![SIP Account Options page to complete setup. ](_images/f0a398602bda56f2.png) -That's it! You've finished configuring your Zoiper Communicator softphone, and can now start testing calls! +That's it! You've finished configuring your Zoiper Communicator softphone, and can now start testing calls! ​ [Back to Top](#h_9def290ce2) @@ -114,5 +115,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6133589-ms-teams-call2teams-telnyx.md b/support-docs/en--articles--6133589-ms-teams-call2teams-telnyx.md index b16e3255..bed61b5b 100644 --- a/support-docs/en--articles--6133589-ms-teams-call2teams-telnyx.md +++ b/support-docs/en--articles--6133589-ms-teams-call2teams-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6133589-ms-teams-call2teams-telnyx +title: "MS Teams: Call2Teams & Telnyx" +description: "Learn how to set up and configure Call2Teams and connect Microsoft Teams to a PBX/SIP trunk. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8c4af8388c31a742ff556bcb846af12cfc4b003138588e3ec5876aaef86db615 --- -MS Teams: Call2Teams & Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # MS Teams: Call2Teams & Telnyx -Learn how to set up and configure Call2Teams and connect Microsoft Teams to a PBX/SIP trunk. +Learn how to set up and configure Call2Teams and connect Microsoft Teams to a PBX/SIP trunk. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_8d2da11584) @@ -32,7 +33,7 @@ Table of contents --- -# Instructions for setting up and configuring Call2Teams to work with Telnyx +## Instructions for setting up and configuring Call2Teams to work with Telnyx In this activity you will: @@ -48,7 +49,7 @@ In this activity you will: * A PC running a Windows OS * Create a temporary spare user license on Microsoft 365 * Global admin access to your Microsoft 365 tenant -* Create a Call2Teams subscription +* Create a Call2Teams subscription ​ **Video Walkthrough** @@ -97,8 +98,8 @@ In this activity, you will set Telnyx as your SIP provider and create your first * **Expiry (seconds)**: If you want, click on the padlock, and enter *300*. You can also leave this blank. * **Protocol**: *UDP* or *TCP*. * **Encrypt Media**: *No* - * **Propagate Refer:** *Yes* - ​ + * **Propagate Refer:** *Yes* + ​ ​**Note:** Select *Yes* to propagate received SIP REFER messages from Microsoft upstream to this service. + If set to *No* then transfers are bridged out as new calls.On the 2nd Gen OneClick Teams connector you should select *Yes* if you have users in a Call Center, but otherwise select *No* as this will allow consultative transfers to work better. @@ -146,8 +147,8 @@ In this section, you'll add users to Call2Teams and associate numbers with them. ![Users tab. ](_images/f665e1eb03262640.png) 3. Click the **Add** button, followed by the **Sync Now** button in the upper right. -That's it! You've finished configuring Call2Teams, and can now start testing calls! -​ +That's it! You've finished configuring Call2Teams, and can now start testing calls! +​ ​ [Back to Top](#h_8d2da11584) @@ -175,5 +176,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6136385-uk-tps-register-guidelines.md b/support-docs/en--articles--6136385-uk-tps-register-guidelines.md index 32bc7104..e78ff85a 100644 --- a/support-docs/en--articles--6136385-uk-tps-register-guidelines.md +++ b/support-docs/en--articles--6136385-uk-tps-register-guidelines.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6136385-uk-tps-register-guidelines +title: "UK TPS Register: Guidelines" +description: "The TPS is a list of consumers who do not to receive unsolicited direct marketing calls. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8a798961c704cd1d7b926726757a20993701385438822810b80f483578273bcf --- -UK TPS Register: Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # UK TPS Register: Guidelines -The TPS is a list of consumers who do not to receive unsolicited direct marketing calls. It applies to England, Wales and Northern Ireland. +The TPS is a list of consumers who do not to receive unsolicited direct marketing calls. See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 18, 2023 -Table of contents -# **UK Telephone Preference Service (TPS) Register** +## **UK Telephone Preference Service (TPS) Register** ## **Regulation:** @@ -79,5 +80,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6138781-turkey-number-porting.md b/support-docs/en--articles--6138781-turkey-number-porting.md index c86137f5..4ec54723 100644 --- a/support-docs/en--articles--6138781-turkey-number-porting.md +++ b/support-docs/en--articles--6138781-turkey-number-porting.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6138781-turkey-number-porting +title: "Turkey Number Porting" +description: "Here you will find a detailed list of requirements for Turkey number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a9b670b019c9c33cf59d2ae97475510ef11e007b9f43fb99fd53c55c7b194205 --- -Turkey Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Turkey Number Porting -Here you will find a detailed list of requirements for Turkey number portability. +Here you will find a detailed list of requirements for Turkey number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -November 15, 2023 -Table of contents -# **Turkey Number Porting** +## **Turkey Number Porting** ## **Local, National numbers** -1. The most recent invoice with the carrier +1. The most recent invoice with the carrier 2. Loa with Name and address of the business, local company registration number 3. Copy of the ID of the Authorized Person @@ -72,5 +73,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6145484-voice-elements-telnyx-sip.md b/support-docs/en--articles--6145484-voice-elements-telnyx-sip.md index 13f51ef0..b2d05947 100644 --- a/support-docs/en--articles--6145484-voice-elements-telnyx-sip.md +++ b/support-docs/en--articles--6145484-voice-elements-telnyx-sip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6145484-voice-elements-telnyx-sip +title: "Voice Elements: Telnyx SIP" +description: "Voice Elements, a Microsoft .NET development environment released by Inventive Labs Corporation in 2008. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4833ab5d5f68fdbc4538b5e77352d04f2d47cf6f11d05d4eba0f10a5e5af5699 --- -Voice Elements: Telnyx SIP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Voice Elements: Telnyx SIP -Voice Elements, a Microsoft .NET development environment released by Inventive Labs Corporation in 2008. +Voice Elements, a Microsoft .NET development environment released by Inventive Labs Corporation in 2008. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to instructions](#h_dc214f2b78) @@ -35,7 +36,7 @@ The Voice Elements Dashboard has several SIP and PBX connection options to choos --- -# Instructions for configuring Voice Elements to use Telnyx as a SIP provider +## Instructions for configuring Voice Elements to use Telnyx as a SIP provider In this activity you will: @@ -46,7 +47,7 @@ In this activity you will: * Your Telnyx Portal must be correctly [set up and configured for use](https://support.telnyx.com/en/articles/1176636-get-started-with-a-mission-control-account) * [Download and install](https://www.voiceelements.com/docs/premise-guide/installing-voice-elements-premise-software/) Voice Elements -* **(Optional)** If you're planning to use TLS encryption, you'll need to enable TLS encryption in your Telnyx portal. To learn more about TLS and other VoIP security topics, see [this article](https://support.telnyx.com/en/articles/4404575-tls-and-srtp). +* **(Optional)** If you're planning to use TLS encryption, you'll need to enable TLS encryption in your Telnyx portal. To learn more about TLS and other VoIP security topics, see [this article](https://support.telnyx.com/en/articles/4404575-tls-and-srtp). ​ **Video walkthrough** @@ -110,5 +111,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6161111-3cx-configuring-a-3cx-v18-pbx.md b/support-docs/en--articles--6161111-3cx-configuring-a-3cx-v18-pbx.md index 14f0e16e..ba70c7e4 100644 --- a/support-docs/en--articles--6161111-3cx-configuring-a-3cx-v18-pbx.md +++ b/support-docs/en--articles--6161111-3cx-configuring-a-3cx-v18-pbx.md @@ -1,27 +1,28 @@ --- source_url: https://support.telnyx.com/en/articles/6161111-3cx-configuring-a-3cx-v18-pbx +title: "3CX: Configuring a 3CX V18 PBX" +description: "Learn how to configure a 3CX V18 PBX SIP Trunk (Calls & Messaging) with Telnyx through their import provider option… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f20fd68de5318103f19926242e092400bdea47894173a6d1c07efa08a523f5ec --- -3CX: Configuring a 3CX V18 PBX | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 3CX: Configuring a 3CX V18 PBX -Learn how to configure a 3CX V18 PBX SIP Trunk (Calls & Messaging) with Telnyx through their import provider option using XML +Learn how to configure a 3CX V18 PBX SIP Trunk (Calls & Messaging) with Telnyx through their import provider option… See Telnyx guidance and requirements. -Written by Dillin -May 20, 2026 -Table of contents [Jump to Instructions](#:~:text=Instructions%20for%20Configuring%20a%203CX%20V18%20PBX%20Trunk) -[3CX](https://www.3cx.com/) is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate to your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. -​ +[3CX](https://www.3cx.com/) is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry 3CX can accommodate to your every need; from mobility and status to advanced contact center features and more, at a fraction of the cost. +​ 3CX makes installation, management and maintenance of your PBX so easy that you can effortlessly manage it yourself, whether on an appliance or server at your premise or in the cloud. This article guides you on how to configure this PBX for making and receiving calls over the internet through a next generation carrier like Telnyx! | | @@ -30,7 +31,7 @@ Table of contents --- -# Instructions for Configuring a 3CX V18 PBX Trunk +## Instructions for Configuring a 3CX V18 PBX Trunk In this guide you will: @@ -65,14 +66,14 @@ In this step, you'll do a basic configuration before creating your Telnyx [SIP t 1. Log into 3CX with the username and password provided to you during the installation process. ![3CX Sign in screen](_images/49fc0a3e188e39f2.png) -2. On the "**Extension Length"** tab, specify your extension length by choosing how many digits your extension should have (default is 3). Note that this CANNOT be changed later. +2. On the "**Extension Length"** tab, specify your extension length by choosing how many digits your extension should have (default is 3). Note that this CANNOT be changed later. ​ ### Extension Length Tab: ![Extension length tab](_images/4a43d9f7f30080bf.png) 3. Click "**Next"**. -4. On the "**Admin Email"** tab and enter an email you want to use to receive system notifications and other important information. +4. On the "**Admin Email"** tab and enter an email you want to use to receive system notifications and other important information. ​ ### Admin Email Tab: @@ -149,7 +150,7 @@ In this step, you'll configure everything needed to start making and receiving c 1. Select this option if you would prefer to send and receive calls from the public IP address of your 3CX instance. 2. **Authentication ID:** Leave empty 3. **Authentication Password:** Leave empty - 4. **3 Way Authentication:** Do no enable + 4. **3 Way Authentication:** Do no enable ​ 7. Find the "**Route calls to"** section. @@ -167,7 +168,7 @@ In this step, you'll configure everything needed to start making and receiving c 2. **Provider URL**: 3. **Copy webhook URL**: Visit and make sure to copy and paste this URL into your messaging profile that you've created to allow for inbound and outbound messaging. 4. ![Copying webhook URL](_images/f472da8798c3951d.png) - 5. Click **OK** when you are happy with the trunk settings. + 5. Click **OK** when you are happy with the trunk settings. ​ 10. Your Telnyx trunk is now live! @@ -206,8 +207,8 @@ In this step, you'll configure everything needed to start making and receiving c 3. **Calls to Numbers with a length of :** ![Applying rules to calls](_images/ecdf9290b2733687.png) -5. Find the **Make outbound calls on** section. This is where you will configure your routes. You can configure up to 3 routes for calls. The second and third route will be used as backup. For each route, digits can be stripped or added. Strip Digits 0 on Route 1 and Strip Digits 1 digit for remaining 2 routes. - ​ +5. Find the **Make outbound calls on** section. This is where you will configure your routes. You can configure up to 3 routes for calls. The second and third route will be used as backup. For each route, digits can be stripped or added. Strip Digits 0 on Route 1 and Strip Digits 1 digit for remaining 2 routes. + ​ This is also one of the many ways an **outbound caller ID** can be applied within 3CX. If you choose to apply an outbound caller ID on your Outbound Route, it will be applied to all calls that proceed through this route. ![Outbound call routing](_images/ee0936a031c45464.png) @@ -301,5 +302,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6167480-gigaset-configuring-the-gigaset-dx800a.md b/support-docs/en--articles--6167480-gigaset-configuring-the-gigaset-dx800a.md index 837e5375..8cc323e7 100644 --- a/support-docs/en--articles--6167480-gigaset-configuring-the-gigaset-dx800a.md +++ b/support-docs/en--articles--6167480-gigaset-configuring-the-gigaset-dx800a.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6167480-gigaset-configuring-the-gigaset-dx800a +title: "Gigaset: Configuring the Gigaset DX800a" +description: "Learn how to connect a legacy Gigaset DX800a IP phone to a Telnyx SIP trunk. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 08a2fcaad551674e2ce7395e8bceec55f2bbef447e2f17bbe3ddc3c3aa02eb0d --- -Gigaset: Configuring the Gigaset DX800a | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Gigaset: Configuring the Gigaset DX800a -Learn how to connect a legacy Gigaset DX800a IP phone to a Telnyx SIP trunk. +Learn how to connect a legacy Gigaset DX800a IP phone to a Telnyx SIP trunk. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_a2ef987d0c) @@ -32,7 +33,7 @@ Being a hybrid phone means the Gigaset DX800A all in one can be configured to ei --- -# Configuration instructions +## Configuration instructions In this activity you will: @@ -51,7 +52,7 @@ In this activity you will: * Create a [credentials-based connection](https://portal.telnyx.com/#/app/connections) on your Telnyx Mission Control Portal * RECOMMENDED: [Enable TLS to encrypt your traffic](https://support.telnyx.com/en/articles/1130711-does-telnyx-encrypt-communication) * Connect your device to an ethernet port to establish an internet connection -* Use your phone's base or handset to find the device IP address. This IP address will link you to the web portal, where you will complete your configuration. See page 6 of the [Gigaset DX800a user manual](https://gse.gigaset.com/fileadmin/legacy-assets/Gigaset%20DX800A%20all%20in%20one_Web_en_GBR.pdf) to find your phone's IP address and obtain the default portal login credentials. +* Use your phone's base or handset to find the device IP address. This IP address will link you to the web portal, where you will complete your configuration. See page 6 of the [Gigaset DX800a user manual](https://gse.gigaset.com/fileadmin/legacy-assets/Gigaset%20DX800A%20all%20in%20one_Web_en_GBR.pdf) to find your phone's IP address and obtain the default portal login credentials. ​ **Video Walkthrough** @@ -165,5 +166,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6169513-grandstream-grp260x-sip-trunk.md b/support-docs/en--articles--6169513-grandstream-grp260x-sip-trunk.md index faef0077..a95ed30d 100644 --- a/support-docs/en--articles--6169513-grandstream-grp260x-sip-trunk.md +++ b/support-docs/en--articles--6169513-grandstream-grp260x-sip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6169513-grandstream-grp260x-sip-trunk +title: "Grandstream GRP260x: SIP Trunk" +description: "Learn how to configure a Telnyx SIP trunk on the Grandstream GRP260x Series IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ee2ab10a3b5059edd8c19cb6ca4c4e81c8cb94a40cf9a220b9a0ca41028ccb2f --- -Grandstream GRP260x: SIP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream GRP260x: SIP Trunk -Learn how to configure a Telnyx SIP trunk on the Grandstream GRP260x Series IP phones +Learn how to configure a Telnyx SIP trunk on the Grandstream GRP260x Series IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_31bc93499e) @@ -42,7 +43,7 @@ Part of the GRP series of Carrier-Grade IP Phones, the [Grandstream GRP260x](htt --- -# Instructions for creating a SIP trunk on your Grandstream GRP 260x device +## Instructions for creating a SIP trunk on your Grandstream GRP 260x device In this activity, you will: @@ -85,8 +86,8 @@ The Grandstream GRP 260x web portal has 9 configuration sections. While you may In this step, you'll create and register a SIP trunk that will connect your device to your Telnyx account or sub-account. 1. [Log into the Grandstream web portal](https://documentation.grandstream.com/knowledge-base/grp260x-series-administration-guide/#configuration-via-web-browser). -2. Navigate to the **Account** settings screen and use the following settings to configure your SIP trunk: - ​ +2. Navigate to the **Account** settings screen and use the following settings to configure your SIP trunk: + ​ In the **General Settings >** **Account Register** section: 1. **Account Active:** Set as *Yes* if you plan to activate your new trunk as soon as it's set up. @@ -101,13 +102,13 @@ In this step, you'll create and register a SIP trunk that will connect your devi 1. Caller ID Name should be in capital letters. This will appears more clearly/visible on some devices. 2. You must NOT use any special characters, as they will not be displayed. Spaces are allowed. 3. Some of regular Canadian providers will not show more than 15 characters. We suggest shrinking or adapt your caller ID. - 9. **Fallback Expiration:** Specifies the duration (in minutes) since failover to the current SIP server or Outbound Proxy before making failback attempts to the primary SIP server or Outbound Proxy. + 9. **Fallback Expiration:** Specifies the duration (in minutes) since failover to the current SIP server or Outbound Proxy before making failback attempts to the primary SIP server or Outbound Proxy. ​ In the **General Settings >** **Network Settings** section: 1. **Outbound Proxy:** *sip.telnyx.com* - 2. **Max number of SIP request replies:** Sets the maximum number of retries for the device to send requests to the server. In DNS SRV configuration, if the destination address does not respond, all request messages are resent to the same address according to the configured retry times. Valid range: 1-10. + 2. **Max number of SIP request replies:** Sets the maximum number of retries for the device to send requests to the server. In DNS SRV configuration, if the destination address does not respond, all request messages are resent to the same address according to the configured retry times. Valid range: 1-10. ​ In the **SIP Settings > Basic Settings** section: @@ -123,7 +124,7 @@ In this step, you'll create and register a SIP trunk that will connect your devi 4. **Local SIP port:** UDP will use *5060*, TLS/TCP will use *5061* 3. Navigate to the Status page where you can check all your account details. -That's it, you've now completed the configuration of your Grandstream GRP260x device. +That's it, you've now completed the configuration of your Grandstream GRP260x device. ​ [Back to Top](#h_31bc93499e) @@ -155,5 +156,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6184147-grandstream-grp2612-sip-trunk.md b/support-docs/en--articles--6184147-grandstream-grp2612-sip-trunk.md index 420d2871..db71354a 100644 --- a/support-docs/en--articles--6184147-grandstream-grp2612-sip-trunk.md +++ b/support-docs/en--articles--6184147-grandstream-grp2612-sip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6184147-grandstream-grp2612-sip-trunk +title: "Grandstream GRP2612: SIP Trunk" +description: "Learn how to configure a Telnyx SIP trunk on your Grandstream GRP2612/GRP2612P/GRP2612W Series IP phone. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9b9f42c71ba239b0f983b8e8725f32a9f2a07b616cf53fc7fddae9953448fba1 --- -Grandstream GRP2612: SIP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream GRP2612: SIP Trunk -Learn how to configure a Telnyx SIP trunk on your Grandstream GRP2612/GRP2612P/GRP2612W Series IP phone. +Learn how to configure a Telnyx SIP trunk on your Grandstream GRP2612/GRP2612P/GRP2612W Series IP phone. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_ccc918609d) @@ -44,7 +45,7 @@ The Grandstream [GRP2612](https://www.grandstream.com/products/ip-voice-telephon --- -# Instructions for creating a SIP trunk on your Grandstream GRP2612/GRP2612P/GRP2612W device +## Instructions for creating a SIP trunk on your Grandstream GRP2612/GRP2612P/GRP2612W device In this activity, you will: @@ -108,12 +109,12 @@ In this step, you'll create and register a SIP trunk that will connect your devi 2. You must NOT use any special characters, as they will not be displayed. Spaces are allowed. 3. Some of regular Canadian providers will not show more than 15 characters. We suggest shrinking or adapt your caller ID. 2. **Rule:** This will be your rule settings (number, pattern, prefix to add etc.)\ - 3. **Type:** Choose the type of the rule (*pattern*, *block*, *dial now,* *prefix* or *second tone*). + 3. **Type:** Choose the type of the rule (*pattern*, *block*, *dial now,* *prefix* or *second tone*). ​ ### **In the Account General Settings > Network Settings section:** - 1. **DNS Mode:** This parameter controls how the Search Appliance looks up IP addresses for hostnames. + 1. **DNS Mode:** This parameter controls how the Search Appliance looks up IP addresses for hostnames. There are four modes: *A Record* (default)*, SRV, NATPTR/SRV, Use Configured IP*. 1. If you want to locate the server by DNS SRV, select *SRV* or *NATPTR/SRV* @@ -124,7 +125,7 @@ In this step, you'll create and register a SIP trunk that will connect your devi * **Backup IP 2** 3. If SIP server is configured as domain name, phone will not send DNS query, but select *Primary IP* or *Backup IP x* to send SIP message if at least one of them are not empty. 4. Phone will try to use Primary IP first. After 3 tries without any response, it will switch to Backup IP x, and then it will switch back to Primary IP after 3 re-tries. - 5. If SIP server is already an IP address, phone will use it directly even *User Configured IP* is selected. + 5. If SIP server is already an IP address, phone will use it directly even *User Configured IP* is selected. ​ ### **In the Account General Settings > SIP Settings > Basic Settings section:** @@ -140,7 +141,7 @@ In this step, you'll create and register a SIP trunk that will connect your devi 4. *Transport* Only (Default) 3. Navigate to the Status page where you can check all your account details. -That's it, you've now completed the configuration of your Grandstream GRP260x device. +That's it, you've now completed the configuration of your Grandstream GRP260x device. ​ [Back to Top](#h_ccc918609d) @@ -174,5 +175,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6184520-grandstream-gxp1700-sip-trunk.md b/support-docs/en--articles--6184520-grandstream-gxp1700-sip-trunk.md index 3eb05372..b4806c21 100644 --- a/support-docs/en--articles--6184520-grandstream-gxp1700-sip-trunk.md +++ b/support-docs/en--articles--6184520-grandstream-gxp1700-sip-trunk.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6184520-grandstream-gxp1700-sip-trunk +title: "Grandstream GXP1700: SIP Trunk" +description: "Learn how to configure a Telnyx SIP trunk on your Grandstream GXP1700 Series IP phone. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e2e6e884b2018d0849a4c4bbdbdb5a6a5f06183786c408d51208f565fa4605af --- -Grandstream GXP1700: SIP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream GXP1700: SIP Trunk -Learn how to configure a Telnyx SIP trunk on your Grandstream GXP1700 Series IP phone. +Learn how to configure a Telnyx SIP trunk on your Grandstream GXP1700 Series IP phone. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_34e62e341d) @@ -42,7 +43,7 @@ Table of contents --- -# Instructions for creating a SIP trunk on your Grandstream GXP1700 device +## Instructions for creating a SIP trunk on your Grandstream GXP1700 device In this activity, you will: @@ -109,7 +110,7 @@ In this step, you'll create and register a SIP trunk that will connect your devi 3. Fallback Expiration: Specifies the duration (in minutes) since failover to the current SIP server or Outbound Proxy before making failback attempts to the primary SIP server or Outbound Proxy. 4. ### **In the "Account > Network Settings" section:** - 1. **DNS Mode:** This parameter controls how the Search Appliance looks up IP addresses for hostnames. + 1. **DNS Mode:** This parameter controls how the Search Appliance looks up IP addresses for hostnames. There are four modes: *A Record* (default)*, SRV, NATPTR/SRV, Use Configured IP*. 1. If you want to locate the server by DNS SRV, select *SRV* or *NATPTR/SRV* @@ -144,7 +145,7 @@ In this step, you'll create and register a SIP trunk that will connect your devi * *ulaw(g711u)* * *alaw(g711a)* * *g722* - * *g729* + * *g729* ​**Note:** Using firmware version 1.0.0.43 or higher, users are now able to perform concurrent calls using G.729 codec as well. 2. Navigate to the **Settings** screen. 3. In the **Settings > General Settings** section: @@ -152,7 +153,7 @@ In this step, you'll create and register a SIP trunk that will connect your devi 1. **STUN Server:** *stun.telnyx.com:3478* 4. Navigate to the Status page where you can check all your account details. -That's it, you've now completed the configuration of your Grandstream GXP1700 device. +That's it, you've now completed the configuration of your Grandstream GXP1700 device. ​ [Back to Top](#h_34e62e341d) @@ -186,5 +187,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6184748-grandstream-wave-lite-iphone.md b/support-docs/en--articles--6184748-grandstream-wave-lite-iphone.md index 5a4a8097..66484ad9 100644 --- a/support-docs/en--articles--6184748-grandstream-wave-lite-iphone.md +++ b/support-docs/en--articles--6184748-grandstream-wave-lite-iphone.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6184748-grandstream-wave-lite-iphone +title: "Grandstream Wave Lite (iPhone)" +description: "Learn how to configure the Grandstream Wave Lite app with Telnyx on your iOS device. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a2b50df0eefde23b728846fb7a9773e32161e168384aa550534767d5a0bd2377 --- -Grandstream Wave Lite (iPhone) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream Wave Lite (iPhone) -Learn how to configure the Grandstream Wave Lite app with Telnyx on your iOS device. +Learn how to configure the Grandstream Wave Lite app with Telnyx on your iOS device. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_d6596cc47a) @@ -33,7 +34,7 @@ The [Grandstream Wave Lite softphone app](https://www.grandstream.com/support/pr --- -# Instructions for creating a SIP trunk on your Grandstream Wave Lite Softphone +## Instructions for creating a SIP trunk on your Grandstream Wave Lite Softphone In this activity, you will: @@ -71,8 +72,8 @@ In this step, you'll create and register a [SIP trunk](https://telnyx.com/produc 1. From your iPhone or iPad, open the Wave Lite app. 2. Navigate to the **Settings** screen. -3. In the **Account Settings** > **Generic Account** section. Then tap on **SIP Account**. - ​ +3. In the **Account Settings** > **Generic Account** section. Then tap on **SIP Account**. + ​ ​***Note:*** *Do not use the VoIP Provider section below this, as Telnyx has not yet been added to the provider list.* 1. **Account Name:** Give your account a name that makes sense for your connection. In the example, we used *TelnyxTrunk*. @@ -137,7 +138,7 @@ If you use a STUN server, you can configure it in this section. 1. **STUN Server Settings:** *stun.telnyx.com:3478* -That's it, you've now completed the configuration of your Grandstream Wave Lite device. +That's it, you've now completed the configuration of your Grandstream Wave Lite device. ​ [Back to Top](#h_d6596cc47a) @@ -164,5 +165,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6184897-grandstream-wave-lite-android.md b/support-docs/en--articles--6184897-grandstream-wave-lite-android.md index 37971241..ae1cff9f 100644 --- a/support-docs/en--articles--6184897-grandstream-wave-lite-android.md +++ b/support-docs/en--articles--6184897-grandstream-wave-lite-android.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6184897-grandstream-wave-lite-android +title: "Grandstream Wave Lite (Android)" +description: "Learn how to configure the Grandstream Wave Lite app with Telnyx on your Android device. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c262c545cbf2f68d9663820d17994869b4607951a92f4287ba7edd3e9d396138 --- -Grandstream Wave Lite (Android) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream Wave Lite (Android) -Learn how to configure the Grandstream Wave Lite app with Telnyx on your Android device. +Learn how to configure the Grandstream Wave Lite app with Telnyx on your Android device. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_a3809b6b19) @@ -33,7 +34,7 @@ The [Grandstream Wave Lite softphone app](https://www.grandstream.com/support/pr --- -# Instructions for creating a SIP trunk on your Grandstream Wave Lite Softphone +## Instructions for creating a SIP trunk on your Grandstream Wave Lite Softphone In this activity, you will: @@ -71,8 +72,8 @@ In this step, you'll create and register a [SIP trunk](https://telnyx.com/produc 1. From your Android device, open the Wave Lite app. 2. Navigate to the **Settings** screen. -3. In the **Account Settings** > **Generic Account** section. Then tap on **SIP Account**. - ​ +3. In the **Account Settings** > **Generic Account** section. Then tap on **SIP Account**. + ​ ​***Note:*** *Do not use the VoIP Provider section below this, as Telnyx has not yet been added to the provider list.* 4. Fill out the following: @@ -135,7 +136,7 @@ If you use a STUN server, you can configure it in this section. 1. **STUN Server Settings:** *stun.telnyx.com:3478* -That's it, you've now completed the configuration of your Grandstream Wave Lite device. +That's it, you've now completed the configuration of your Grandstream Wave Lite device. ​ [Back to Top](#h_a3809b6b19) @@ -162,5 +163,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6187273-grandstream-gds3710-wave-lite-android.md b/support-docs/en--articles--6187273-grandstream-gds3710-wave-lite-android.md index 80bfd42e..810be6a7 100644 --- a/support-docs/en--articles--6187273-grandstream-gds3710-wave-lite-android.md +++ b/support-docs/en--articles--6187273-grandstream-gds3710-wave-lite-android.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6187273-grandstream-gds3710-wave-lite-android +title: "Grandstream GDS3710: Wave Lite (Android)" +description: "Learn how to connect the GDS3710 video door system with the Wave Lite app on your Android™ device. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2c6f2795964b687ad3fb071d7e91af432906ec1a9202b64d9b7c5a73b3ee417c --- -Grandstream GDS3710: Wave Lite (Android) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream GDS3710: Wave Lite (Android) -Learn how to connect the GDS3710 video door system with the Wave Lite app on your Android™ device. +Learn how to connect the GDS3710 video door system with the Wave Lite app on your Android™ device. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_b4fef01d30) @@ -41,7 +42,7 @@ The 2-way audio / video streaming and a SIP-based security mechanism lets you st --- -# Connecting the Grandstream GDS3710 with Wave Lite (Android™) +## Connecting the Grandstream GDS3710 with Wave Lite (Android™) In this activity, you will: @@ -99,8 +100,8 @@ In this step, you'll set up a SIP trunk on your Wave Lite app. 1. From your Android™ device, open the Wave Lite app. 2. Navigate to the **Settings** screen. -3. In the **Account Settings** > **Generic Account** section. Then tap on **SIP Account**. - ​ +3. In the **Account Settings** > **Generic Account** section. Then tap on **SIP Account**. + ​ ​***Note:*** *Do not use the VoIP Provider section below this, as Telnyx has not yet been added to the provider list.* 4. Fill out the following: @@ -153,7 +154,7 @@ In this section, you'll configure your codecs for audio calling. * *H264* -That's it, you've now completed the configuration of your Grandstream Wave Lite device. +That's it, you've now completed the configuration of your Grandstream Wave Lite device. ​ [Back to Top](#h_b4fef01d30) @@ -184,5 +185,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6187411-grandstream-gds3710-wave-lite-ios.md b/support-docs/en--articles--6187411-grandstream-gds3710-wave-lite-ios.md index d27bfd62..a1a4f82a 100644 --- a/support-docs/en--articles--6187411-grandstream-gds3710-wave-lite-ios.md +++ b/support-docs/en--articles--6187411-grandstream-gds3710-wave-lite-ios.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6187411-grandstream-gds3710-wave-lite-ios +title: "Grandstream GDS3710: Wave Lite (iOS)" +description: "Learn how to connect the GDS3710 video door system with the Wave Lite app on your iOS device. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 185bbd5b57221bf56ce7901763da3af821e760f4042c6e09c7bf02acc0bfeb73 --- -Grandstream GDS3710: Wave Lite (iOS) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream GDS3710: Wave Lite (iOS) -Learn how to connect the GDS3710 video door system with the Wave Lite app on your iOS device. +Learn how to connect the GDS3710 video door system with the Wave Lite app on your iOS device. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_39d50ea962) @@ -41,7 +42,7 @@ The 2-way audio / video streaming and a SIP-based security mechanism lets you st --- -# Connecting the Grandstream GDS3710 with Wave Lite (iOS) +## Connecting the Grandstream GDS3710 with Wave Lite (iOS) In this activity, you will: @@ -99,8 +100,8 @@ In this step, you'll set up a SIP trunk on your Wave Lite app. 1. From your iPhone or iPad, open the Wave Lite app. 2. Navigate to the **Settings** screen. -3. In the **Account Settings** > **Generic Account** section. Then tap on **SIP Account**. - ​ +3. In the **Account Settings** > **Generic Account** section. Then tap on **SIP Account**. + ​ ​***Note:*** *Do not use the VoIP Provider section below this, as Telnyx has not yet been added to the provider list.* 1. **Account Name:** Give your account a name that makes sense for your connection. In the example, we used *TelnyxTrunk*. @@ -155,7 +156,7 @@ In this section, you'll configure codecs for audio calling. * *H264* -That's it, you've now completed the configuration of your Grandstream Wave Lite device. +That's it, you've now completed the configuration of your Grandstream Wave Lite device. ​ --- @@ -184,5 +185,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6187576-grandstream-gxv3370.md b/support-docs/en--articles--6187576-grandstream-gxv3370.md index 6d29ef91..22cab0a0 100644 --- a/support-docs/en--articles--6187576-grandstream-gxv3370.md +++ b/support-docs/en--articles--6187576-grandstream-gxv3370.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6187576-grandstream-gxv3370 +title: "Grandstream GXV3370" +description: "Learn how to configure a Telnyx SIP trunk on the Grandstream GVX3370 (Android… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0545d2f194878387df37cb74f54a44690a1e8e3836661e926797f534a0c7e725 --- -Grandstream GXV3370 | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grandstream GXV3370 -Learn how to configure a Telnyx SIP trunk on the Grandstream GVX3370 (Android OS) +Learn how to configure a Telnyx SIP trunk on the Grandstream GVX3370 (Android… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_4aa8a80ba4) @@ -39,7 +40,7 @@ The GXV3370, which runs on the Android platform, features a 7” 1024×600 capac --- -# Instructions for creating a SIP trunk on the Grandstream GXV3370 Video Phone +## Instructions for creating a SIP trunk on the Grandstream GXV3370 Video Phone In this activity, you will: @@ -56,7 +57,7 @@ In this activity, you will: * Create a [credentials-based connection](https://portal.telnyx.com/#/app/connections) on your Telnyx Mission Control Portal * RECOMMENDED: [Enable TLS to encrypt your traffic](https://support.telnyx.com/en/articles/1130711-does-telnyx-encrypt-communication) * [Ensure your device is on the latest firmware](https://documentation.grandstream.com/knowledge-base/firmware-upgrade-guide/) -* Use your phone's base or handset to find the device IP address. This IP address will link you to the web portal, where you will complete your configuration. See the [Provisioning section of the Admin Guide](https://documentation.grandstream.com/knowledge-base/gxv3370-administration-guide/#upgrade-and-provisioning-configuration) to find your phone's IP address and obtain the default portal login credentials. +* Use your phone's base or handset to find the device IP address. This IP address will link you to the web portal, where you will complete your configuration. See the [Provisioning section of the Admin Guide](https://documentation.grandstream.com/knowledge-base/gxv3370-administration-guide/#upgrade-and-provisioning-configuration) to find your phone's IP address and obtain the default portal login credentials. ​ **Video Walkthrough** @@ -118,7 +119,7 @@ In this section, you'll configure your codecs for audio calling. 1. **Preferred Video Codec:** *H264* -That's it, you've now completed the configuration of your Grandstream GXV3370 Video Phone with your Telnyx account. +That's it, you've now completed the configuration of your Grandstream GXV3370 Video Phone with your Telnyx account. ​ [Back to Top](#h_4aa8a80ba4) @@ -149,5 +150,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6202755-fanvil-h2u-compact-ip.md b/support-docs/en--articles--6202755-fanvil-h2u-compact-ip.md index 2d7f0f5f..47eee39c 100644 --- a/support-docs/en--articles--6202755-fanvil-h2u-compact-ip.md +++ b/support-docs/en--articles--6202755-fanvil-h2u-compact-ip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6202755-fanvil-h2u-compact-ip +title: "Fanvil H2U: Compact IP" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil H2U Compact IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4aa4bbd3b66218fc9e7a7f9063586c2bfd57a4cbcf01c7b3f5cd1473994cd1e2 --- -Fanvil H2U: Compact IP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil H2U: Compact IP -Learn how to configure a Telnyx SIP trunk on the Fanvil H2U Compact IP phone +Learn how to configure a Telnyx SIP trunk on the Fanvil H2U Compact IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_74c1412ea0) @@ -43,7 +44,7 @@ Tiny and stylish, [Fanvil H2U Compact IP phone](https://www.fanvil.com/Product/i --- -# Instructions for setting up and configuring your Fanvil H2U IP phone +## Instructions for setting up and configuring your Fanvil H2U IP phone In this activity you will: @@ -114,7 +115,7 @@ In this section, you'll add codecs to your phone configuration that will support * *H264* -That's it, you've now completed the configuration of the Fanvil H2U IP phone with your Telnyx account. +That's it, you've now completed the configuration of the Fanvil H2U IP phone with your Telnyx account. ​ [Back to Top](#h_74c1412ea0) @@ -142,5 +143,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6202965-fanvil-h3-hotel-ip.md b/support-docs/en--articles--6202965-fanvil-h3-hotel-ip.md index 6ffdeff3..d02d6973 100644 --- a/support-docs/en--articles--6202965-fanvil-h3-hotel-ip.md +++ b/support-docs/en--articles--6202965-fanvil-h3-hotel-ip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6202965-fanvil-h3-hotel-ip +title: "Fanvil H3: Hotel IP" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil H3 Hotel IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 633577c648817d9f013340baa82f7e2c06abdbd6114666da05b3284f809a15f4 --- -Fanvil H3: Hotel IP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil H3: Hotel IP -Learn how to configure a Telnyx SIP trunk on the Fanvil H3 Hotel IP phone +Learn how to configure a Telnyx SIP trunk on the Fanvil H3 Hotel IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_61c4e221ab) @@ -42,7 +43,7 @@ The [Fanvil H3 Hotel IP phone](https://www.fanvil.com/Product/info/id/78.html) i --- -# Instructions for setting up and configuring your Fanvil H3 Hotel IP phone +## Instructions for setting up and configuring your Fanvil H3 Hotel IP phone In this activity you will: @@ -112,7 +113,7 @@ In this section, you'll add codecs to your phone configuration that will support * *H264* -That's it, you've now completed the configuration of the Fanvil H3 hotel IP phone with your Telnyx account. +That's it, you've now completed the configuration of the Fanvil H3 hotel IP phone with your Telnyx account. ​ [Back to Top](#h_61c4e221ab) @@ -142,5 +143,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6203347-fanvil-h3w-h5w-wifi-ip.md b/support-docs/en--articles--6203347-fanvil-h3w-h5w-wifi-ip.md index d37cb338..8e80f762 100644 --- a/support-docs/en--articles--6203347-fanvil-h3w-h5w-wifi-ip.md +++ b/support-docs/en--articles--6203347-fanvil-h3w-h5w-wifi-ip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6203347-fanvil-h3w-h5w-wifi-ip +title: "Fanvil H3W/H5W: WiFi IP" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil H3W/H5W WiFi IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dae55f4971a98e38a4eccf77064103145f495c684a5e4d81af6e6a08c2cc927a --- -Fanvil H3W/H5W: WiFi IP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil H3W/H5W: WiFi IP -Learn how to configure a Telnyx SIP trunk on the Fanvil H3W/H5W WiFi IP phone +Learn how to configure a Telnyx SIP trunk on the Fanvil H3W/H5W WiFi IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_0e419796a7) @@ -37,7 +38,7 @@ Table of contents --- -# Instructions for setting up and configuring your Fanvil H3W/H5W WiFi IP Phone +## Instructions for setting up and configuring your Fanvil H3W/H5W WiFi IP Phone In this activity you will: @@ -107,7 +108,7 @@ In this section, you'll add codecs to your phone configuration that will support * *H264* -That's it, you've now completed the configuration of the Fanvil H3W/H5W WiFi IP Phone with your Telnyx account. +That's it, you've now completed the configuration of the Fanvil H3W/H5W WiFi IP Phone with your Telnyx account. ​ [Back to Top](#h_0e419796a7) @@ -138,5 +139,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6203401-fanvil-h5-hotel-ip.md b/support-docs/en--articles--6203401-fanvil-h5-hotel-ip.md index 5e502ced..52ce7eb9 100644 --- a/support-docs/en--articles--6203401-fanvil-h5-hotel-ip.md +++ b/support-docs/en--articles--6203401-fanvil-h5-hotel-ip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6203401-fanvil-h5-hotel-ip +title: "Fanvil H5: Hotel IP" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil H5 Hotel IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 614e5fff31d793cd71927030734644d5eb16d790bca7d8d59ef1d5a6d60e336b --- -Fanvil H5: Hotel IP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil H5: Hotel IP -Learn how to configure a Telnyx SIP trunk on the Fanvil H5 Hotel IP phone +Learn how to configure a Telnyx SIP trunk on the Fanvil H5 Hotel IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_e5274d3b35) @@ -43,7 +44,7 @@ With two available colors (White & Black), [Fanvil H5](https://www.fanvil.com/Pr --- -# Instructions for setting up and configuring your Fanvil H5 Hotel IP phone +## Instructions for setting up and configuring your Fanvil H5 Hotel IP phone In this activity you will: @@ -88,8 +89,8 @@ In this step you'll configure your first Telnyx SIP trunk via the phone's web in 4. In the **Advanced Settings** sub-section: 1. **DTMF Type:** *RFC 2833* - 2. **Transport Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. - ​ + 2. **Transport Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. + ​ ​*Note that if you are encrypting traffic, you'll need to go into **Lines > Dial Peer** and make sure the **Port** setting is changed to* 5061. 3. **SIP Encryption**: Enable this if you're using TLS 4. **SIP Encryption Key:** Obtain a key [here](https://crt.sh/?id=1199354). @@ -113,8 +114,8 @@ In this step you'll configure your first Telnyx SIP trunk via the phone's web in * *H264* -That's it, you've now completed the configuration of the Fanvil H5 Hotel IP phone with your Telnyx account. -​ +That's it, you've now completed the configuration of the Fanvil H5 Hotel IP phone with your Telnyx account. +​ ​ [Back to Top](#h_e5274d3b35) @@ -142,5 +143,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6206533-fanvil-x1-x1p-ip-phone.md b/support-docs/en--articles--6206533-fanvil-x1-x1p-ip-phone.md index 22bad4ef..5915adf7 100644 --- a/support-docs/en--articles--6206533-fanvil-x1-x1p-ip-phone.md +++ b/support-docs/en--articles--6206533-fanvil-x1-x1p-ip-phone.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6206533-fanvil-x1-x1p-ip-phone +title: "Fanvil X1/X1P: IP Phone" +description: "The Fanvil X1 / X1P IP phone is an economical professional desktop IP Telephone ideal for entry-level users. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 17d41affc016af4b0fa8cf90706872a5b4e55eaf7297a578061a29a9bc83689a --- -Fanvil X1/X1P: IP Phone | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil X1/X1P: IP Phone -The Fanvil X1 / X1P IP phone is an economical professional desktop IP Telephone ideal for entry-level users. +The Fanvil X1 / X1P IP phone is an economical professional desktop IP Telephone ideal for entry-level users. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_00cf95e4ef) @@ -42,7 +43,7 @@ Table of contents --- -# Instructions for setting up and configuring your Fanvil X1/XG IP phone +## Instructions for setting up and configuring your Fanvil X1/XG IP phone In this activity you will: @@ -87,8 +88,8 @@ In this step you'll configure your first Telnyx SIP trunk via the phone's web in 4. In the **Advanced Settings** sub-section: 1. **DTMF Type:** *RFC 2833* - 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. - ​ + 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. + ​ ​*Note that if you are encrypting traffic, you'll need to go into **Lines > Dial Peer** and make sure the **Port** setting is changed to* 5061. 3. **RTP Encryption**: (Optional) Enable this if you're using TLS 4. **RTP Encryption Key:** (Optional) Obtain a key [here](https://crt.sh/?id=1199354). @@ -120,7 +121,7 @@ If you are encrypting traffic with TLS, you'll need to upload a TLS certificate, 1. **TLS Certification File:** Obtain a certificate [here](https://crt.sh/?id=1199354) -That's it, you've now completed the configuration of the Fanvil X1/X1P IP Phone with your Telnyx account. +That's it, you've now completed the configuration of the Fanvil X1/X1P IP Phone with your Telnyx account. ​ [Back to Top](#h_00cf95e4ef) @@ -148,5 +149,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6206756-fanvil-x2cp-x2c-x2p-call-center-ip.md b/support-docs/en--articles--6206756-fanvil-x2cp-x2c-x2p-call-center-ip.md index 9b512831..73225071 100644 --- a/support-docs/en--articles--6206756-fanvil-x2cp-x2c-x2p-call-center-ip.md +++ b/support-docs/en--articles--6206756-fanvil-x2cp-x2c-x2p-call-center-ip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6206756-fanvil-x2cp-x2c-x2p-call-center-ip +title: "Fanvil X2CP/X2C/X2P: Call Center IP" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil X2C/X2P/X2CP call center IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5e076f101faf6175eec3eae3051c1e07041c840ded525d66f4cfa036ca0acf33 --- -Fanvil X2CP/X2C/X2P: Call Center IP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil X2CP/X2C/X2P: Call Center IP -Learn how to configure a Telnyx SIP trunk on the Fanvil X2C/X2P/X2CP call center IP phone +Learn how to configure a Telnyx SIP trunk on the Fanvil X2C/X2P/X2CP call center IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_d64aa0e564) @@ -42,7 +43,7 @@ Table of contents --- -# Instructions for setting up and configuring your Fanvil X2C/X2P series call center IP phone +## Instructions for setting up and configuring your Fanvil X2C/X2P series call center IP phone In this activity you will: @@ -113,8 +114,8 @@ If you are encrypting traffic with TLS, you'll need to upload a TLS certificate, 1. In the **Lines > SIP section,** find the **Advanced Settings** sub-section: 1. **DTMF Type:** *RFC 2833* - 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. - ​ + 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. + ​ ​*Note that if you are encrypting traffic, you'll need to go into **Lines > Dial Peer** and make sure the **Port** setting is changed to* 5061. 3. **RTP Encryption**: (Optional) Enable this if you're using TLS 4. **RTP Encryption Key:** (Optional) Obtain a key [here](https://crt.sh/?id=1199354) @@ -122,8 +123,8 @@ If you are encrypting traffic with TLS, you'll need to upload a TLS certificate, 1. **TLS Certification File:** Obtain a certificate [here](https://crt.sh/?id=1199354) -That's it, you've now completed the configuration of the Fanvil X2C/X2P series phone with your Telnyx account. -​ +That's it, you've now completed the configuration of the Fanvil X2C/X2P series phone with your Telnyx account. +​ ​ [Back to Top](#h_d64aa0e564) @@ -157,5 +158,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6209215-fanvil-x7-series-ip-phones.md b/support-docs/en--articles--6209215-fanvil-x7-series-ip-phones.md index 437c3a8d..2c98eac1 100644 --- a/support-docs/en--articles--6209215-fanvil-x7-series-ip-phones.md +++ b/support-docs/en--articles--6209215-fanvil-x7-series-ip-phones.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6209215-fanvil-x7-series-ip-phones +title: "Fanvil X7 Series: IP Phones" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil X7A models/X7/X7C… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: af6b31993be03fb2a546c27e5c677d05dfb6f007b0536d834c5eebf8634f1cc7 --- -Fanvil X7 Series: IP Phones | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil X7 Series: IP Phones -Learn how to configure a Telnyx SIP trunk on the Fanvil X7A models/X7/X7C phones +Learn how to configure a Telnyx SIP trunk on the Fanvil X7A models/X7/X7C… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_987b5f88b6) @@ -29,7 +30,7 @@ Table of contents --- -# Instructions for setting up and configuring a SIP trunk on the Fanvil X7 series IP phones +## Instructions for setting up and configuring a SIP trunk on the Fanvil X7 series IP phones **In this activity you will:** @@ -107,8 +108,8 @@ If you are encrypting traffic with TLS, you'll need to upload a TLS certificate, 1. In the **Lines > SIP section,** find the **Advanced Settings** sub-section: 1. **DTMF Type:** *RFC 2833* - 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. - ​ + 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. + ​ ​*Note that if you are encrypting traffic, you'll need to go into **Lines > Dial Peer** and make sure the **Port** setting is changed to* 5061. 3. **RTP Encryption**: (Optional) Enable this if you're using TLS 4. **RTP Encryption Key:** (Optional) Obtain a key [here](https://crt.sh/?id=1199354) @@ -153,5 +154,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6209862-fanvil-v-series-ip-phones.md b/support-docs/en--articles--6209862-fanvil-v-series-ip-phones.md index 8ff7b426..baa608fd 100644 --- a/support-docs/en--articles--6209862-fanvil-v-series-ip-phones.md +++ b/support-docs/en--articles--6209862-fanvil-v-series-ip-phones.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6209862-fanvil-v-series-ip-phones +title: "Fanvil V-Series: IP Phones" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil V67/V65/V64/V62… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d34d15827bcbe63d0f372719ef1d30c3f6abfa6eb3e7b81752194e098d670bbb --- -Fanvil V-Series: IP Phones | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil V-Series: IP Phones -Learn how to configure a Telnyx SIP trunk on the Fanvil V67/V65/V64/V62 phones +Learn how to configure a Telnyx SIP trunk on the Fanvil V67/V65/V64/V62… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_6e32dcf3ae) @@ -46,7 +47,7 @@ Table of contents --- -# Instructions for setting up and configuring a SIP trunk on your Fanvil V-series IP device +## Instructions for setting up and configuring a SIP trunk on your Fanvil V-series IP device **In this activity you will:** @@ -124,8 +125,8 @@ If you are encrypting traffic with TLS, you'll need to upload a TLS certificate, 1. In the **Lines > SIP section,** find the **Advanced Settings** sub-section: 1. **DTMF Type:** *RFC 2833* - 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. - ​ + 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. + ​ ​*Note that if you are encrypting traffic, you'll need to go into **Lines > Dial Peer** and make sure the **Port** setting is changed to* 5061. 3. **RTP Encryption**: (Optional) Enable this if you're using TLS 4. **RTP Encryption Key:** (Optional) Obtain a key [here](https://crt.sh/?id=1199354) @@ -171,5 +172,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6209971-fanvil-x-series-ip-phone.md b/support-docs/en--articles--6209971-fanvil-x-series-ip-phone.md index 1d9bbf82..b53216ab 100644 --- a/support-docs/en--articles--6209971-fanvil-x-series-ip-phone.md +++ b/support-docs/en--articles--6209971-fanvil-x-series-ip-phone.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6209971-fanvil-x-series-ip-phone +title: "Fanvil X-Series: IP Phone" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil X-Series IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ef51d4d7b305a08d1ea7fd9bf8da858705d59e6dfc37db9cf94e6f5991b3837d --- -Fanvil X-Series: IP Phone | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil X-Series: IP Phone -Learn how to configure a Telnyx SIP trunk on the Fanvil X-Series IP phone +Learn how to configure a Telnyx SIP trunk on the Fanvil X-Series IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_194e85ab33) @@ -37,7 +38,7 @@ The [Fanvil X-series](https://fanvil.com/products/p1/x/index.html) of SIP desk p --- -# Instructions for setting up and configuring a SIP trunk on the Fanvil X-series IP phones +## Instructions for setting up and configuring a SIP trunk on the Fanvil X-series IP phones **In this activity you will:** @@ -115,8 +116,8 @@ If you are encrypting traffic with TLS, you'll need to upload a TLS certificate, 1. In the **Lines > SIP section,** find the **Advanced Settings** sub-section: 1. **DTMF Type:** *RFC 2833* - 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. - ​ + 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. + ​ ​*Note that if you are encrypting traffic, you'll need to go into **Lines > Dial Peer** and make sure the **Port** setting is changed to* 5061. 3. **RTP Encryption**: (Optional) Enable this if you're using TLS 4. **RTP Encryption Key:** (Optional) Obtain a key [here](https://crt.sh/?id=1199354) @@ -152,5 +153,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6210147-fanvil-xu-series-ip-phone.md b/support-docs/en--articles--6210147-fanvil-xu-series-ip-phone.md index 38686744..c6bf949d 100644 --- a/support-docs/en--articles--6210147-fanvil-xu-series-ip-phone.md +++ b/support-docs/en--articles--6210147-fanvil-xu-series-ip-phone.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6210147-fanvil-xu-series-ip-phone +title: "Fanvil XU Series: IP Phone" +description: "Learn how to configure a Telnyx SIP trunk on the Fanvil X6U/X5U/X4U/X3U IP… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5e50952a8b9c6eb39082cae3c01d37fb2a006cec204f05ecf9d3db63aafdaf42 --- -Fanvil XU Series: IP Phone | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fanvil XU Series: IP Phone -Learn how to configure a Telnyx SIP trunk on the Fanvil X6U/X5U/X4U/X3U IP phones +Learn how to configure a Telnyx SIP trunk on the Fanvil X6U/X5U/X4U/X3U IP… See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_6fd07b5f1c) @@ -46,7 +47,7 @@ Table of contents --- -# Instructions for setting up and configuring your Fanvil XU series IP phone +## Instructions for setting up and configuring your Fanvil XU series IP phone **In this activity you will:** @@ -124,8 +125,8 @@ If you are encrypting traffic with TLS, you'll need to upload a TLS certificate, 1. In the **Lines > SIP section,** find the **Advanced Settings** sub-section: 1. **DTMF Type:** *RFC 2833* - 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. - ​ + 2. **Transportation Protocol:** Choose *TCP* or *UDP* unless you are encrypting traffic and have set up encryption on your Telnyx portal. In this case, choose *TLS*. + ​ ​*Note that if you are encrypting traffic, you'll need to go into **Lines > Dial Peer** and make sure the **Port** setting is changed to* 5061. 3. **RTP Encryption**: (Optional) Enable this if you're using TLS 4. **RTP Encryption Key:** (Optional) Obtain a key [here](https://crt.sh/?id=1199354) @@ -133,8 +134,8 @@ If you are encrypting traffic with TLS, you'll need to upload a TLS certificate, 1. **TLS Certification File:** Obtain a certificate [here](https://crt.sh/?id=1199354). -That's it, you've now completed the configuration of your Fanvil XU series IP phone with your Telnyx account. -​ +That's it, you've now completed the configuration of your Fanvil XU series IP phone with your Telnyx account. +​ ​ [Back to Top](#h_6fd07b5f1c) @@ -172,5 +173,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6228388-aca-feedback-process.md b/support-docs/en--articles--6228388-aca-feedback-process.md index 0d5eb5f5..561a7101 100644 --- a/support-docs/en--articles--6228388-aca-feedback-process.md +++ b/support-docs/en--articles--6228388-aca-feedback-process.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6228388-aca-feedback-process +title: "ACA Feedback Process" +description: "Learn about Telnyx's compliance with the Accessible Canada Act (ACA). See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fcc8590b9b90f9e40c57e10b972ae6206001ef5a358a17b4ccbf72b6330af6ca --- -ACA Feedback Process | Telnyx Help Center -[Skip to main content](#main-content) + + + + # ACA Feedback Process -Learn about Telnyx's compliance with the Accessible Canada Act (ACA). Understand the CRTC's accessibility rules, how to provide feedback. +Learn about Telnyx's compliance with the Accessible Canada Act (ACA). See Telnyx guidance and requirements. -Written by NumberOps -September 21, 2023 -Table of contents -# Accessible Canada Act (ACA): Feedback Process Description +## Accessible Canada Act (ACA): Feedback Process Description The Canadian Radio-television and Telecommunications Commission ("CRTC") has implemented rules, the Accessible Canada Act ("ACA") dictating accessibility requirements for telecommunications companies licensed and operating in Canada. In compliance with the ACA, Telnyx enables its customers to provide feedback regarding accessibility to our services. @@ -33,5 +34,3 @@ Should a customer have feedback, please send an email to [acafeedback@telnyx.com Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6244551-mitel-5320e-5330e-5340e-sip.md b/support-docs/en--articles--6244551-mitel-5320e-5330e-5340e-sip.md index 0599f7ad..4025dd5f 100644 --- a/support-docs/en--articles--6244551-mitel-5320e-5330e-5340e-sip.md +++ b/support-docs/en--articles--6244551-mitel-5320e-5330e-5340e-sip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6244551-mitel-5320e-5330e-5340e-sip +title: "Mitel: 5320E/5330E/5340E SIP" +description: "Learn how to set up and configure a Telnyx SIP trunk on the Mitel 5320E/5330E/5340E SIP phone. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0a9055abd6122fc1f452ffe8f8e779fca6fce65b7c74b7302a5df00377033830 --- -Mitel: 5320E/5330E/5340E SIP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mitel: 5320E/5330E/5340E SIP -Learn how to set up and configure a Telnyx SIP trunk on the Mitel 5320E/5330E/5340E SIP phone. +Learn how to set up and configure a Telnyx SIP trunk on the Mitel 5320E/5330E/5340E SIP phone. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_aff4ebca1c) @@ -37,7 +38,7 @@ Table of contents --- -# Instructions for setting up and configuring a SIP trunk on the Mitel 5320E/5330E/5340E SIP Phone +## Instructions for setting up and configuring a SIP trunk on the Mitel 5320E/5330E/5340E SIP Phone **In this activity you will:** @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6247033-cli-cld-validation-faq.md b/support-docs/en--articles--6247033-cli-cld-validation-faq.md index 5aea17ef..b52c00d5 100644 --- a/support-docs/en--articles--6247033-cli-cld-validation-faq.md +++ b/support-docs/en--articles--6247033-cli-cld-validation-faq.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6247033-cli-cld-validation-faq +title: "CLI & CLD Validation FAQ" +description: "Dive into Telnyx's enhanced CLI & CLD validation mechanism. See Telnyx guidance and requirements Learn more about CLI & CLD Validation FAQ with Telnyx." scraped: 2026-07-08 content_hash: c7fce9b2209c747579a641dd48273b660e4883e177f636661b5ff89676b29192 --- -CLI & CLD Validation FAQ | Telnyx Help Center -[Skip to main content](#main-content) + + + + # CLI & CLD Validation FAQ -Dive into Telnyx's enhanced CLI & CLD validation mechanism. Understand call origin and destination in North American numbering databases. +Dive into Telnyx's enhanced CLI & CLD validation mechanism. See Telnyx guidance and requirements Learn more about CLI & CLD Validation FAQ with Telnyx. -Written by Telnyx Engineering -January 20, 2026 -Table of contents -# **CLI & CLD Validation Frequently Asked Questions** +## **CLI & CLD Validation Frequently Asked Questions** On June 6th, 2022. Telnyx enhanced its existing validation mechanism by adding checks to North American National Numbering databases for CLI and CLD. @@ -87,5 +88,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6249691-mitel-6800-6900-sip.md b/support-docs/en--articles--6249691-mitel-6800-6900-sip.md index 9933606f..de9c5c5b 100644 --- a/support-docs/en--articles--6249691-mitel-6800-6900-sip.md +++ b/support-docs/en--articles--6249691-mitel-6800-6900-sip.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6249691-mitel-6800-6900-sip +title: "Mitel: 6800/6900 SIP" +description: "Learn how to set up and configure a Telnyx SIP trunk on any Mitel 6800/6900 series SIP phone. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: dc8bed8636a3a31bb30b16f23eb273a5b64ad82977918eb6a901159f098333ed --- -Mitel: 6800/6900 SIP | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mitel: 6800/6900 SIP -Learn how to set up and configure a Telnyx SIP trunk on any Mitel 6800/6900 series SIP phone. +Learn how to set up and configure a Telnyx SIP trunk on any Mitel 6800/6900 series SIP phone. See Telnyx guidance and requirements. C -Written by Customer Success -January 10, 2024 -Table of contents [Jump to Instructions](#h_b563f95000) @@ -35,7 +36,7 @@ Table of contents --- -# Instructions for setting up and configuring a SIP trunk on the Mitel 6800/6900 SIP Phone +## Instructions for setting up and configuring a SIP trunk on the Mitel 6800/6900 SIP Phone **In this activity you will:** @@ -71,8 +72,8 @@ Mitel phone configuration, including [SIP trunking](https://telnyx.com/products/ 1. **IP&MAC Addresses** option (6863i, 6865i, 6905, and 6910 IP Phones) 2. **Network > IP Address** (6867i, 6869i, 6873i, 6920, 6930, 6940, and 6970 IP Phones) 3. Take note of the IP address, as you'll need it in a second. -4. From your computer on the same network, open a browser and enter the phone's IP address into the address bar. This will take you to the Web Configuration Tool's login screen. First time logins will use the default credentials. ***Note that the default admin credentials and the default user credentials are different.*** - ​ +4. From your computer on the same network, open a browser and enter the phone's IP address into the address bar. This will take you to the Web Configuration Tool's login screen. First time logins will use the default credentials. ***Note that the default admin credentials and the default user credentials are different.*** + ​ ​**Admin default credentials:** 1. **Username:** *admin* @@ -229,5 +230,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6281943-alcatel-sd601-sd602-sip-door.md b/support-docs/en--articles--6281943-alcatel-sd601-sd602-sip-door.md index 14d615b2..cf3ab143 100644 --- a/support-docs/en--articles--6281943-alcatel-sd601-sd602-sip-door.md +++ b/support-docs/en--articles--6281943-alcatel-sd601-sd602-sip-door.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6281943-alcatel-sd601-sd602-sip-door +title: "Alcatel: SD601/SD602 SIP Door" +description: "Learn how to configure a Telnyx SIP trunk with the Alcatel SD601 and SD 602 SIP door phones. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b2c5f1894e3cde338f087ca90637a77eefb4da883c0fd4c3073b6bc4e4ba38b1 --- -Alcatel: SD601/SD602 SIP Door | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Alcatel: SD601/SD602 SIP Door -Learn how to configure a Telnyx SIP trunk with the Alcatel SD601 and SD 602 SIP door phones. +Learn how to configure a Telnyx SIP trunk with the Alcatel SD601 and SD 602 SIP door phones. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_e5d1b913a9) @@ -50,7 +51,7 @@ The [Alcatel SD601 SIP door phone](https://www.alcatel-home.com/en2/product/alca --- -# Instructions for configuring a Telnyx SIP trunk with the Alcatel SD60x SIP door phone +## Instructions for configuring a Telnyx SIP trunk with the Alcatel SD60x SIP door phone **In this activity you will:** @@ -131,5 +132,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6303467-ubiquiti-trunk-unifi-talk-ip-auth.md b/support-docs/en--articles--6303467-ubiquiti-trunk-unifi-talk-ip-auth.md index 49f45d96..2fe79f70 100644 --- a/support-docs/en--articles--6303467-ubiquiti-trunk-unifi-talk-ip-auth.md +++ b/support-docs/en--articles--6303467-ubiquiti-trunk-unifi-talk-ip-auth.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6303467-ubiquiti-trunk-unifi-talk-ip-auth +title: "Ubiquiti Trunk: Unifi Talk - IP Auth" +description: "Learn how to configure a Telnyx Trunk with IP authentication with Ubiquiti Unifi Talk PBX. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 654f65a2304a024131c0ce642b246143505d42251bae5910a5bebcd3244f9d29 --- -Ubiquiti Trunk: Unifi Talk - IP Auth | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ubiquiti Trunk: Unifi Talk - IP Auth -Learn how to configure a Telnyx Trunk with IP authentication with Ubiquiti Unifi Talk PBX. +Learn how to configure a Telnyx Trunk with IP authentication with Ubiquiti Unifi Talk PBX. See Telnyx guidance and requirements. C -Written by Customer Success -June 6, 2024 -Table of contents [Jump to Instructions](#h_a05d35cd22) @@ -38,7 +39,7 @@ The [UniFi Talk PBX](https://help.ui.com/hc/en-us/articles/1500005593742), provi --- -# Instructions for configuring Unifi Talk PBX with your Telnyx Account +## Instructions for configuring Unifi Talk PBX with your Telnyx Account In this activity you will: @@ -202,5 +203,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6325731-register-for-10dlc-messaging.md b/support-docs/en--articles--6325731-register-for-10dlc-messaging.md index d175436a..870e9dde 100644 --- a/support-docs/en--articles--6325731-register-for-10dlc-messaging.md +++ b/support-docs/en--articles--6325731-register-for-10dlc-messaging.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6325731-register-for-10dlc-messaging +title: "Register for 10DLC Messaging" +description: "We break down all of the steps you need to complete in order to comply with 10DLC, and how Telnyx can help. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 07adfb32ad5a545a2aec3befe9bd11adddf13cda460341c6aa3389494c4f63f0 --- -Register for 10DLC Messaging | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Register for 10DLC Messaging -We break down all of the steps you need to complete in order to comply with 10DLC, and how Telnyx can help. +We break down all of the steps you need to complete in order to comply with 10DLC, and how Telnyx can help. See Telnyx guidance and requirements. -Written by Telnyx Sales -June 6, 2024 -Table of contents -# **How to register for 10DLC and start sending messages** +## **How to register for 10DLC and start sending messages** All businesses using Telnyx to send application-to-person ([A2P](https://telnyx.com/resources/what-is-a2p-messaging)) messages using 10-digit long code (10DLC) numbers in the US must comply with carrier-led rules by registering their traffic for 10DLC. @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6325734-how-to-assign-a-number-to-a-campaign.md b/support-docs/en--articles--6325734-how-to-assign-a-number-to-a-campaign.md index 9262a350..7931ec89 100644 --- a/support-docs/en--articles--6325734-how-to-assign-a-number-to-a-campaign.md +++ b/support-docs/en--articles--6325734-how-to-assign-a-number-to-a-campaign.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6325734-how-to-assign-a-number-to-a-campaign +title: "How to assign a number to a campaign" +description: "Assigning numbers to your campaign is the third step to becoming compliant with 10DLC rules. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4caed8cd015a30d79c2ee940484b391c6429b638ee595e620920bae6fc0fc427 --- -How to assign a number to a campaign | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to assign a number to a campaign -Assigning numbers to your campaign is the third step to becoming compliant with 10DLC rules. Read on to learn how you can do this. +Assigning numbers to your campaign is the third step to becoming compliant with 10DLC rules. See Telnyx guidance and requirements. -Written by Telnyx Sales -October 2, 2024 -Table of contents -# **How to assign a number to a campaign** +## **How to assign a number to a campaign** Once you’ve [set up your campaign](https://support.telnyx.com/en/articles/6339152-how-to-create-a-10dlc-campaign), you need to assign a number(s) to it. Note that this guide assumes you have set up an SMS-capable phone number with Telnyx already. If you haven’t done so, you need to either [purchase](https://support.telnyx.com/en/articles/4380325-search-and-buy-numbers) or [port](https://support.telnyx.com/en/articles/1130634-port-numbers-to-telnyx) one first. @@ -47,5 +48,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6325747-10dlc-trust-scores-use-cases.md b/support-docs/en--articles--6325747-10dlc-trust-scores-use-cases.md index dbb82878..dcbe5a5a 100644 --- a/support-docs/en--articles--6325747-10dlc-trust-scores-use-cases.md +++ b/support-docs/en--articles--6325747-10dlc-trust-scores-use-cases.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6325747-10dlc-trust-scores-use-cases +title: "10DLC: Trust Scores & Use Cases" +description: "Master the intricacies of 10DLC messaging. See Telnyx guidance and requirements Learn more about 10DLC: Trust Scores & Use Cases with Telnyx." scraped: 2026-07-08 content_hash: d6bd1ec81d473ca63ef7c249bc414517b46feea43b2132519727076e3bfa6773 --- -10DLC: Trust Scores & Use Cases | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC: Trust Scores & Use Cases -Master the intricacies of 10DLC messaging. Trust scores, campaign use cases: ensure optimal SMS throughput and brand reputation with Telnyx. +Master the intricacies of 10DLC messaging. See Telnyx guidance and requirements Learn more about 10DLC: Trust Scores & Use Cases with Telnyx. -Written by Telnyx Sales -June 6, 2024 -Table of contents -# 10DLC Messaging throughput, Trust Scores, Campaign Use Cases and Vetting +## 10DLC Messaging throughput, Trust Scores, Campaign Use Cases and Vetting In the US, [A2P](https://telnyx.com/resources/what-is-a2p-messaging) 10DLC message sending throughput is set based on your Trust Score and your Use Case (“Campaign”) type. In this article you will find a guide of what these are, how they are allocated, and the third parties involved in the process. @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6339152-how-to-create-a-10dlc-campaign.md b/support-docs/en--articles--6339152-how-to-create-a-10dlc-campaign.md index ccdb81dc..0c19503e 100644 --- a/support-docs/en--articles--6339152-how-to-create-a-10dlc-campaign.md +++ b/support-docs/en--articles--6339152-how-to-create-a-10dlc-campaign.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6339152-how-to-create-a-10dlc-campaign +title: "How to create a 10DLC campaign" +description: "Creating a campaign is the second step to becoming compliant with 10DLC rules. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ba5b36e22886219329a142b32b5efc7c594b903d68df43b065b45e80b485d78b --- -How to create a 10DLC campaign | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to create a 10DLC campaign -Creating a campaign is the second step to becoming compliant with 10DLC rules. Read on to learn how you can create campaigns. +Creating a campaign is the second step to becoming compliant with 10DLC rules. See Telnyx guidance and requirements. -Written by Telnyx Engineering -April 22, 2025 -Table of contents -# **How to create a 10DLC campaign** +## **How to create a 10DLC campaign** If your business is sending outbound text messages using 10-digit long code (10DLC) Local phone numbers in the US, you're required to register for 10DLC. In this guide, we'll show you how to complete the second step of this process by registering campaigns, using tools provided in the Telnyx Mission Control Portal. @@ -94,5 +95,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6339158-bring-campaigns-to-telnyx.md b/support-docs/en--articles--6339158-bring-campaigns-to-telnyx.md index e27d3693..a6d8b6a2 100644 --- a/support-docs/en--articles--6339158-bring-campaigns-to-telnyx.md +++ b/support-docs/en--articles--6339158-bring-campaigns-to-telnyx.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6339158-bring-campaigns-to-telnyx +title: "Bring Campaigns to Telnyx" +description: "In this article, we're breaking down shared campaigns, and showing you how to use them within your Telnyx account. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a84db4e63d953a84f22d9d95bc673ca6a21f7f64b9663c891adaf220adfdfd7e --- -Bring Campaigns to Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bring Campaigns to Telnyx -In this article, we're breaking down shared campaigns, and showing you how to use them within your Telnyx account. +In this article, we're breaking down shared campaigns, and showing you how to use them within your Telnyx account. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 5, 2025 -Table of contents -# Campaigns Explained +## Campaigns Explained *Note: Using Shared Campaigns limits the ability of Telnyx to troubleshoot issues with your 10DLC campaigns and throughput. In most cases, we recommend [creating your brands and campaigns through the Telnyx portal](https://portal.telnyx.com/#/messaging-10dlc/brands).* @@ -65,5 +66,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6354449-alphanumeric-sender-id.md b/support-docs/en--articles--6354449-alphanumeric-sender-id.md index bb9f0a13..9cc9c6eb 100644 --- a/support-docs/en--articles--6354449-alphanumeric-sender-id.md +++ b/support-docs/en--articles--6354449-alphanumeric-sender-id.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6354449-alphanumeric-sender-id +title: "Alphanumeric Sender ID" +description: "Depending on the location, Alphanumeric Sender IDs can change. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9580616b989bac4b9d9413e1c6bd12db6da8c1231be2b7b276fd24d176a3d335 --- -Alphanumeric Sender ID | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Alphanumeric Sender ID -Depending on the location, Alphanumeric Sender IDs can change. Telnyx facilitates smooth global SMS delivery. +Depending on the location, Alphanumeric Sender IDs can change. See Telnyx guidance and requirements. -Written by Telnyx Engineering -April 29, 2026 -Table of contents -# **Global Messaging - Alphanumeric Sender ID Capabilities** +## **Global Messaging - Alphanumeric Sender ID Capabilities** Depending on what your intended destination might be, there are different restrictions to take into account for your SMS traffic if using [Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id). @@ -268,5 +269,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6417677-telnyx-10dlc-compliance-directory.md b/support-docs/en--articles--6417677-telnyx-10dlc-compliance-directory.md index 381cb248..a45a22f3 100644 --- a/support-docs/en--articles--6417677-telnyx-10dlc-compliance-directory.md +++ b/support-docs/en--articles--6417677-telnyx-10dlc-compliance-directory.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6417677-telnyx-10dlc-compliance-directory +title: "Telnyx 10DLC Compliance Directory" +description: "10DLC allows higher messaging throughput for large SMS campaigns. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f48d7df8191ef0234ccfba1c83f57402faecfb19a78dbdab6102f25765fb5cb5 --- -Telnyx 10DLC Compliance Directory | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx 10DLC Compliance Directory -10DLC allows higher messaging throughput for large SMS campaigns. Learn how Telnyx aids in compliance. +10DLC allows higher messaging throughput for large SMS campaigns. See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 3, 2023 -Table of contents -# 10DLC Compliance with Telnyx +## 10DLC Compliance with Telnyx **What is 10DLC?** @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6420959-sales-gst-telecommunication-taxes-usf-fees-trf.md b/support-docs/en--articles--6420959-sales-gst-telecommunication-taxes-usf-fees-trf.md index 0e44bfa7..1e0cc101 100644 --- a/support-docs/en--articles--6420959-sales-gst-telecommunication-taxes-usf-fees-trf.md +++ b/support-docs/en--articles--6420959-sales-gst-telecommunication-taxes-usf-fees-trf.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/6420959-sales-gst-telecommunication-taxes-usf-fees-trf +title: "Sales, GST, Telecommunication Taxes, USF Fees & TRF" +description: "Details of relevant fees and taxes for US Telnyx… See Telnyx guidance and requirements Learn more about Sales, GST, Telecommunication Taxes, USF Fees & TRF." scraped: 2026-07-08 content_hash: 5544e30e66620aa1e16c65320a1b3a3d8fd1d057d1e2f6fc4df04970cf9c41e5 --- -Sales, GST, Telecommunication Taxes, USF Fees & TRF | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sales, GST, Telecommunication Taxes, USF Fees & TRF -Details of relevant fees and taxes for US Telnyx customers +Details of relevant fees and taxes for US Telnyx… See Telnyx guidance and requirements Learn more about Sales, GST, Telecommunication Taxes, USF Fees & TRF. -Written by Telnyx Sales -May 20, 2026 -Table of contents **Contents:** @@ -24,16 +25,16 @@ Table of contents 2. [USF Fees](#h_66dc72f1d4) 3. [TRS Fees](#h_2ef0183868) -# Frequently Asked Questions +## Frequently Asked Questions --- -# US Sales & Telecommunications Taxes +## US Sales & Telecommunications Taxes ## **What are sales & telecommunication taxes?** -Sales & telecommunication taxes are taxes charged on the sale of a product or service. These taxes may be assessed at the State, County, and Municipal jurisdictional levels. -​ +Sales & telecommunication taxes are taxes charged on the sale of a product or service. These taxes may be assessed at the State, County, and Municipal jurisdictional levels. +​ Each jurisdiction may categorize Telnyx’s products differently, and these jurisdictions may have different regulations regarding the applicable taxes. ## **Why is Telnyx charging US Sales or Telecommunication Taxes?** @@ -91,7 +92,7 @@ Subject to all applicable laws and changes thereof, customers who qualify for ta No. Per our standard operating procedures, we do not adjust the billing or invoicing of a closed billing period. Your past months' taxes will not be recalculated and charged. No previous invoices will be regenerated. -# USF Fees +## USF Fees ### What are USF fees? @@ -117,7 +118,7 @@ Under the dedicated section for tax charges on your Telnyx invoice, you will see If your company files the FCC Form 499-A and makes USF contributions directly as a provider of telecommunications, your company may qualify for an exemption from USF fee that we impose on USF-assessable services. Please reach out to [tax@telnyx.com](mailto:tax@telnyx.com) with appropriate documents to apply for exemption from USF fee. Also note that you are required to renew this exemption certificate annually. -# TRS Fees +## TRS Fees ## About TRS Fees @@ -154,5 +155,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6460777-porting-requirements.md b/support-docs/en--articles--6460777-porting-requirements.md index 52163ce0..d5bff402 100644 --- a/support-docs/en--articles--6460777-porting-requirements.md +++ b/support-docs/en--articles--6460777-porting-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6460777-porting-requirements +title: "Porting Requirements" +description: "Essential requirements for porting numbers to Telnyx, including LOA and invoice details. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e2bf37445c032c5c6227bef0b9c02e6aa3a893c193cb432b6a42bef29d61376e --- -Porting Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting Requirements -Essential requirements for porting numbers to Telnyx, including LOA and invoice details. +Essential requirements for porting numbers to Telnyx, including LOA and invoice details. See Telnyx guidance and requirements. -Written by Patrick Budzinski -February 10, 2026 -Table of contents -# Porting Requirements +## Porting Requirements Before submitting a port request to Telnyx, ensure you have the required documents. This guide covers what you need and why each document matters. @@ -167,5 +168,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6505121-telnyx-messaging-error-codes.md b/support-docs/en--articles--6505121-telnyx-messaging-error-codes.md index 6a219c9b..0927db72 100644 --- a/support-docs/en--articles--6505121-telnyx-messaging-error-codes.md +++ b/support-docs/en--articles--6505121-telnyx-messaging-error-codes.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/6505121-telnyx-messaging-error-codes +title: "Telnyx Messaging Error Codes" +description: "This article provides a breakdown of the messaging error codes used by Telnyx and their meanings! See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 442e1de50aee9320b592e6a73351e7713e79393c20b218cf374961c9f64f922e --- -Telnyx Messaging Error Codes | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Messaging Error Codes -This article provides a breakdown of the messaging error codes used by Telnyx and their meanings! +This article provides a breakdown of the messaging error codes used by Telnyx and their meanings! See Telnyx guidance and requirements. -Written by Alex Conroy -February 4, 2025 -Table of contents **At Telnyx,** with the diverse array of messaging use cases and scenarios, we recognize the challenges in identifying the exact issue when a message attempt fails. Given the myriad potential situations, we realized the importance of offering our customers unique error codes. This approach offers a clear perspective on troubleshooting potential issues. @@ -24,7 +25,7 @@ This article aims to shed light on possible error codes you may come across, ass --- -# **What are the Messaging Error Codes?** +## **What are the Messaging Error Codes?** ## **Invalid Request Responses** @@ -331,5 +332,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531581-the-netherlands-sms-guidelines.md b/support-docs/en--articles--6531581-the-netherlands-sms-guidelines.md index 6443750e..aeedbcf0 100644 --- a/support-docs/en--articles--6531581-the-netherlands-sms-guidelines.md +++ b/support-docs/en--articles--6531581-the-netherlands-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6531581-the-netherlands-sms-guidelines +title: "The Netherlands: SMS Guidelines" +description: "SMS Guidelines for the Netherlands including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: cfd50216e5efc7d7a39d54e44e310c01408e6c3286592e1e1a374990f300223d --- -The Netherlands: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # The Netherlands: SMS Guidelines -SMS Guidelines for the Netherlands including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for the Netherlands including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for the Netherlands** +## **SMS Guidelines for the Netherlands** -**MCC:** 204 -​**Dial Code:** 31 -​ +**MCC:** 204 +​**Dial Code:** 31 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531603-france-sms-guidelines.md b/support-docs/en--articles--6531603-france-sms-guidelines.md index 3ea3cfb7..08855169 100644 --- a/support-docs/en--articles--6531603-france-sms-guidelines.md +++ b/support-docs/en--articles--6531603-france-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6531603-france-sms-guidelines +title: "France: SMS Guidelines" +description: "Sending SMS to France? See Telnyx guidance and requirements Learn more about France: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 498a9a733fece618c3fbdf2cd934b45cf040371b5ae2db8437449a05988fab6c --- -France: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # France: SMS Guidelines -Sending SMS to France? Check out our comprehensive guidelines to ensure compliance in France. +Sending SMS to France? See Telnyx guidance and requirements Learn more about France: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -May 1, 2026 -Table of contents -# **France: SMS Guidelines** +## **France: SMS Guidelines** -**MCC**: 208 -​**Dial Code:** 33 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ +**MCC**: 208 +​**Dial Code:** 33 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ As of March 1, 2026, the use of special characters in Alphanumeric Senders is not allowed. Telnyx advises on the use of Alphanumeric Sender IDs for all [A2P](https://telnyx.com/resources/what-is-a2p-messaging) traffic towards this destination. @@ -33,16 +34,16 @@ When sending towards MVNO NRJ (20826) and Truphone (20812) Alphanumeric Sender I Local Operators do not allow marketing/promotional traffic to be sent on Sundays and French Public Holidays, between 10 pm and 8 am. Any messages attempted during this time will be queued and delivery will be attempted afterwards. -All marketing/promotional traffic should include a clear option to opt-out as part of the message content. Fragment **STOP au 36179** must be added at the end of the message. If missing, this will be added automatically. -​ +All marketing/promotional traffic should include a clear option to opt-out as part of the message content. Fragment **STOP au 36179** must be added at the end of the message. If missing, this will be added automatically. +​ ​ --- -**Anti-Phishing measures:** -​ -In an attempt to fight the increase in SMS Phishing and Fraud attempts, French operators have implemented an additional check (Whitelisting) on a group of Alpha Numeric Sender IDs. Traffic using the aforementioned Alphanumeric Sender IDs will only be possible through the submission of a duly signed Letter of Authorization. -​ +**Anti-Phishing measures:** +​ +In an attempt to fight the increase in SMS Phishing and Fraud attempts, French operators have implemented an additional check (Whitelisting) on a group of Alpha Numeric Sender IDs. Traffic using the aforementioned Alphanumeric Sender IDs will only be possible through the submission of a duly signed Letter of Authorization. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -56,5 +57,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531656-australia-sms-guidelines.md b/support-docs/en--articles--6531656-australia-sms-guidelines.md index c033a523..f620b8bf 100644 --- a/support-docs/en--articles--6531656-australia-sms-guidelines.md +++ b/support-docs/en--articles--6531656-australia-sms-guidelines.md @@ -1,73 +1,74 @@ --- source_url: https://support.telnyx.com/en/articles/6531656-australia-sms-guidelines +title: "Australia: SMS Guidelines" +description: "SMS Guidelines for Australia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Australia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 16b68dce4fd05a13f952ffecd401e88194d6dbafc6386b3ede3120a7100c6ffd --- -Australia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Australia: SMS Guidelines -SMS Guidelines for Australia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Australia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Australia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -Updated over a week ago -Table of contents -# SMS Guidelines for Australia +## SMS Guidelines for Australia -**MCC:** 505 -​**Dial code:** 61 -​ -​**The Australian Communications and Media Authority (ACMA) has introduced new requirements for alphanumeric sender IDs under the Telecommunications (SMS Sender ID Register) Industry Standard 2025, effective from 1 July 2026.** -​ -​**Under the new framework, alphanumeric sender IDs used for messaging traffic sent to Australia must be registered with the ACMA Sender ID Register.** -​ +**MCC:** 505 +​**Dial code:** 61 +​ +​**The Australian Communications and Media Authority (ACMA) has introduced new requirements for alphanumeric sender IDs under the Telecommunications (SMS Sender ID Register) Industry Standard 2025, effective from 1 July 2026.** +​ +​**Under the new framework, alphanumeric sender IDs used for messaging traffic sent to Australia must be registered with the ACMA Sender ID Register.** +​ ​**What’s changing** -* All sender IDs must be registered with the ACMA Sender ID Register. +* All sender IDs must be registered with the ACMA Sender ID Register. ​ * Existing registrations under the current carrier-based system will no longer be valid. -* Messages sent using unregistered sender IDs will be transmitted with the sender ID “Unverified”. - ​ - ​**Sender ID requirements:** - ​Your sender ID must be clearly linked to your business and meet ACMA requirements. Acceptable sender IDs include: - ​ +* Messages sent using unregistered sender IDs will be transmitted with the sender ID “Unverified”. + ​ + ​**Sender ID requirements:** + ​Your sender ID must be clearly linked to your business and meet ACMA requirements. Acceptable sender IDs include: + ​ Your registered business name (or a clear abbreviation); * A registered trademark; or -* A domain name that you own. - ​ - If your sender ID does not directly match one of the above, you must provide supporting evidence demonstrating its connection to your business, such as branding usage, domain ownership, or another verifiable association. +* A domain name that you own. + ​ + If your sender ID does not directly match one of the above, you must provide supporting evidence demonstrating its connection to your business, such as branding usage, domain ownership, or another verifiable association. ​ -If the registration is being made on behalf of a customer, a signed Letter of Authorisation (LOA) must also be provided confirming the authority to submit the registration. -​ -​**What you need to do** -​ +If the registration is being made on behalf of a customer, a signed Letter of Authorisation (LOA) must also be provided confirming the authority to submit the registration. +​ +​**What you need to do** +​ Please complete the attached form and return it to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com), together with a copy of your business registration. -Telnyx will submit the sender ID registration on your behalf via the ACMA portal. Once the registration has been submitted, you will be required to confirm it before it becomes effective. +Telnyx will submit the sender ID registration on your behalf via the ACMA portal. Once the registration has been submitted, you will be required to confirm it before it becomes effective. ​ -If you have previously registered a sender ID with Telnyx, we will contact you directly with the next steps. +If you have previously registered a sender ID with Telnyx, we will contact you directly with the next steps. ​ -After 1 July 2026, messages sent using sender IDs that have not completed registration will be transmitted with the sender ID “Unverified” until the registration process has been completed. +After 1 July 2026, messages sent using sender IDs that have not completed registration will be transmitted with the sender ID “Unverified” until the registration process has been completed. ​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). [Australia\_Alpha\_Sender\_ID\_Registration-Form.docx](https://telnyx-48416ce2297b.intercom-attachments-7.com/i/o/ltcafuzd/2495643318/be2e9882bb9dbbe4a5db251a18bb/Australia_Alpha_Sender_ID_Registration-Form.docx?expires=1783507500&signature=2f8c792dd1229a63b2017091fc13fecf357de103aee185a5176d3ee13611eb19&req=diQuE896noJeUfMW1HO4zeDBNZySywTSuoh0AFZBoLFrqz1tofyy0FqLdbp%2F%0ARVdYR8bEFxU%3D%0A) @@ -81,5 +82,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531664-mexico-sms-guidelines.md b/support-docs/en--articles--6531664-mexico-sms-guidelines.md index 6416960f..f8288e26 100644 --- a/support-docs/en--articles--6531664-mexico-sms-guidelines.md +++ b/support-docs/en--articles--6531664-mexico-sms-guidelines.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/6531664-mexico-sms-guidelines +title: "Mexico: SMS Guidelines" +description: "SMS Guidelines for Mexico including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mexico: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 1ad5d335da7e3a4c09641b8085384f3dfe92222affc602e7eaded6f973e86468 --- -Mexico: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mexico: SMS Guidelines -SMS Guidelines for Mexico including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Mexico including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mexico: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for Mexico** +## **SMS Guidelines for Mexico** **MCC:** 334 -**Dial Code:** 52 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**Dial Code:** 52 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). --- @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531675-belgium-sms-guidelines.md b/support-docs/en--articles--6531675-belgium-sms-guidelines.md index e2b158d4..888cf68c 100644 --- a/support-docs/en--articles--6531675-belgium-sms-guidelines.md +++ b/support-docs/en--articles--6531675-belgium-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6531675-belgium-sms-guidelines +title: "Belgium: SMS Guidelines" +description: "SMS Guidelines for Belgium including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Belgium: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 0d91e918809576ba13b6eb2b1ea7a2a743bb78e11ed4819eb7067765683398d3 --- -Belgium: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Belgium: SMS Guidelines -SMS Guidelines for Belgium including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Belgium including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Belgium: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 18, 2025 -Table of contents -# **SMS Guidelines for Belgium** +## **SMS Guidelines for Belgium** -**MCC:** 206 -​**Dial Code:** 32 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 206 +​**Dial Code:** 32 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531682-philippines-sms-guidelines.md b/support-docs/en--articles--6531682-philippines-sms-guidelines.md index 5d20e296..90fe2102 100644 --- a/support-docs/en--articles--6531682-philippines-sms-guidelines.md +++ b/support-docs/en--articles--6531682-philippines-sms-guidelines.md @@ -1,37 +1,38 @@ --- source_url: https://support.telnyx.com/en/articles/6531682-philippines-sms-guidelines +title: "Philippines: SMS Guidelines" +description: "SMS Guidelines for Philppines including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Philippines: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fbd3d329380d8389ddf9a9eeef5e4f6c0dfc61f68df6cfe72fe44faebd9c6bec --- -Philippines: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Philippines: SMS Guidelines -SMS Guidelines for Philppines including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Philppines including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Philippines: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Philippines: SMS Guidelines** +## **Philippines: SMS Guidelines** **MCC:** 515 -**Dial Code:** 63 -​ +**Dial Code:** 63 +​ Alphanumeric Sender IDs must be pre-registered. A Letter of Authorization (LOA) must be provided (Banking, Financial Institutions). In some instances, Alpha Sender IDs will be Overwritten by local operators to optimize delivery despite being registered. The use of Generic Alpha Sender IDs (i.e. Verify, OTP, InfoSMS, etc) for transactional traffic is not allowed. Submissions with generic alpha Sender IDs will be rejected by local operators. -Due to high volumes of Spam and Phishing attempts, we highly advise for the use of Branded URLs instead of shortened URLs (i.e. bit.links). -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +Due to high volumes of Spam and Phishing attempts, we highly advise for the use of Branded URLs instead of shortened URLs (i.e. bit.links). +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531704-united-kingdom-sms-guidelines.md b/support-docs/en--articles--6531704-united-kingdom-sms-guidelines.md index 38d75de4..7b89d14f 100644 --- a/support-docs/en--articles--6531704-united-kingdom-sms-guidelines.md +++ b/support-docs/en--articles--6531704-united-kingdom-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6531704-united-kingdom-sms-guidelines +title: "United Kingdom: SMS Guidelines" +description: "SMS Guidelines for United Kingdom including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6e38d68906e1cb97051677cb0afbf476cab6e1e8ef27faa5db8461cfb09aed57 --- -United Kingdom: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # United Kingdom: SMS Guidelines -SMS Guidelines for United Kingdom including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for United Kingdom including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# United Kingdom: SMS Guidelines +## United Kingdom: SMS Guidelines -**MCC:** 234 - 235 -​**Dial Code:** 44 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ -MEF Registry against potential Spam and Fraud traffic. A group of Alpha Sender IDs are protected under this registry to combat fraud, as such only authorized senders are allowed to send this traffic. LOAs are required for approval. -​ +**MCC:** 234 - 235 +​**Dial Code:** 44 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ +MEF Registry against potential Spam and Fraud traffic. A group of Alpha Sender IDs are protected under this registry to combat fraud, as such only authorized senders are allowed to send this traffic. LOAs are required for approval. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531712-brazil-sms-guidelines.md b/support-docs/en--articles--6531712-brazil-sms-guidelines.md index 47f7fe67..3bf516cb 100644 --- a/support-docs/en--articles--6531712-brazil-sms-guidelines.md +++ b/support-docs/en--articles--6531712-brazil-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6531712-brazil-sms-guidelines +title: "Brazil: SMS Guidelines" +description: "Sending SMS to Brazil? See Telnyx guidance and requirements Learn more about Brazil: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 76194f4a9c4aa33de03354c7341721fd648a766025ba3c7ebe7c79fa7b90ed8d --- -Brazil: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Brazil: SMS Guidelines -Sending SMS to Brazil? Check out our comprehensive guidelines to ensure compliance in Brazil. +Sending SMS to Brazil? See Telnyx guidance and requirements Learn more about Brazil: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Brazil: SMS Guidelines +## Brazil: SMS Guidelines -**MCC:** 724 -​**Dial Code:** 55 -​ -Alpha Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code). Registration is not possible. -​ -Brazil is a destination that supports SMSC-DLR only, as such, positive DLRs are to be expected. Handset delivery reports are not possible. -​ +**MCC:** 724 +​**Dial Code:** 55 +​ +Alpha Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code). Registration is not possible. +​ +Brazil is a destination that supports SMSC-DLR only, as such, positive DLRs are to be expected. Handset delivery reports are not possible. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6531722-italy-sms-guidelines.md b/support-docs/en--articles--6531722-italy-sms-guidelines.md index 2cc3744c..58a60121 100644 --- a/support-docs/en--articles--6531722-italy-sms-guidelines.md +++ b/support-docs/en--articles--6531722-italy-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6531722-italy-sms-guidelines +title: "Italy: SMS Guidelines" +description: "SMS Guidelines for Italy including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Italy: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fec15c4a5642ea2911de7c5effcffd335a34d6bf928287f7869ff62426048256 --- -Italy: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Italy: SMS Guidelines -SMS Guidelines for Italy including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Italy including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Italy: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Italy** +## **SMS Guidelines for Italy** -**MCC:** 222 -​**Dial Code:** 39 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ +**MCC:** 222 +​**Dial Code:** 39 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ There are no restrictions with regards to content towards this destination. Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6534652-colombia-sms-guidelines.md b/support-docs/en--articles--6534652-colombia-sms-guidelines.md index f4b4de3b..22088525 100644 --- a/support-docs/en--articles--6534652-colombia-sms-guidelines.md +++ b/support-docs/en--articles--6534652-colombia-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6534652-colombia-sms-guidelines +title: "Colombia: SMS Guidelines" +description: "SMS Guidelines for Colombia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Colombia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fd10d4301ccf24e931eddb778d72e4a4ba94ca2e72a4abfb2bac9a6cac056e96 --- -Colombia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Colombia: SMS Guidelines -SMS Guidelines for Colombia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Colombia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Colombia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for Colombia** +## **SMS Guidelines for Colombia** -**MCC:** 732 -​**Dial Code:** 57 -​ -Alpha Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code). -​ +**MCC:** 732 +​**Dial Code:** 57 +​ +Alpha Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code). +​ Commercial or marketing content can only be sent from 8:00am to 9:00pm. To send this type of traffic outside of these hours, explicit consent must be provided by the end-user. -Opt-out options must always be included. Through the words *Salir* or *Cancelar.* -​ -Adult content must be only sent to end-users of legal age if previously requested by them. -​ +Opt-out options must always be included. Through the words *Salir* or *Cancelar.* +​ +Adult content must be only sent to end-users of legal age if previously requested by them. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6545130-portugal-sms-guidelines.md b/support-docs/en--articles--6545130-portugal-sms-guidelines.md index 26d961c9..6895b5af 100644 --- a/support-docs/en--articles--6545130-portugal-sms-guidelines.md +++ b/support-docs/en--articles--6545130-portugal-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6545130-portugal-sms-guidelines +title: "Portugal: SMS Guidelines" +description: "Telnyx SMS Guidelines for Portugal including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: cb538ea333044184fdf08dd69746a4b6a2269039dee7d1c961505d9bbf5260bc --- -Portugal: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Portugal: SMS Guidelines -Telnyx SMS Guidelines for Portugal including MCC and Dial Code. Get more details here. +Telnyx SMS Guidelines for Portugal including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Portugal +## SMS Guidelines for Portugal -**MCC:** 268 -​**Dial Code:** 351 -​ +**MCC:** 268 +​**Dial Code:** 351 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6545140-spain-sms-guidelines.md b/support-docs/en--articles--6545140-spain-sms-guidelines.md index 981b47a3..b6d8826b 100644 --- a/support-docs/en--articles--6545140-spain-sms-guidelines.md +++ b/support-docs/en--articles--6545140-spain-sms-guidelines.md @@ -1,53 +1,55 @@ --- source_url: https://support.telnyx.com/en/articles/6545140-spain-sms-guidelines +title: "Spain: SMS Guidelines" +description: "Sending SMS to Spain? See Telnyx guidance and requirements Learn more about Spain: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 911d70ccac31bf1a07288264d251d9b5942dab8c1407846c540549e96d912c6f --- -Spain: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Spain: SMS Guidelines -Sending SMS to Spain? Check out our comprehensive guidelines to ensure compliance in Spain. +Sending SMS to Spain? See Telnyx guidance and requirements Learn more about Spain: SMS Guidelines with Telnyx. -Written by Telnyx Engineering Updated today -Table of contents - -# **Spain: SMS Guidelines** - -**MCC:** 214 -​**Dial Code:** 34 -​ -Spain's telecoms regulator, the CNMC, is rolling out a new Alias Registry as part of Circular 1/2026. Starting September 15**, 2026**, any alphanumeric Sender ID — that's the brand name people see instead of a phone number when they receive an SMS — must be registered before it can be used to send messages to Spanish numbers (+34). -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ -​*Your company details* -— Full legal company name -— Your NIF/CIF (Spanish tax ID for companies) or EU-VAT number if you're based outside Spain + +## **Spain: SMS Guidelines** + +**MCC:** 214 +​**Dial Code:** 34 +​ +Spain's telecoms regulator, the CNMC, is rolling out a new Alias Registry as part of Circular 1/2026. Starting September 15**, 2026**, any alphanumeric Sender ID — that's the brand name people see instead of a phone number when they receive an SMS — must be registered before it can be used to send messages to Spanish numbers (+34). +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ +​*Your company details* +— Full legal company name +— Your NIF/CIF (Spanish tax ID for companies) or EU-VAT number if you're based outside Spain — Registered company address -1. *Legal representative* - — Full name - — NIF or passport number - — Mobile number and email address +1. *Legal representative* + — Full name + — NIF or passport number + — Mobile number and email address ​ -2. *Sender ID details* (one set per alias) - — The exact alias as it appears in your messages (e.g. MYBRAND) - — What you use it for (transactional, OTP, marketing, etc.) - — Planned start and end date — note that registrations are valid for a maximum of 24 months +2. *Sender ID details* (one set per alias) + — The exact alias as it appears in your messages (e.g. MYBRAND) + — What you use it for (transactional, OTP, marketing, etc.) + — Planned start and end date — note that registrations are valid for a maximum of 24 months ​ -3. *Proof of ownership* — one of the following per alias: - — Trademark or trade name → certificate from OEPM (Spain) or EUIPO (EU) - — Company name → certificate from the Spanish Mercantile Registry - — Domain name → proof of ownership of a .es or ICANN-registered domain that matches the alias +3. *Proof of ownership* — one of the following per alias: + — Trademark or trade name → certificate from OEPM (Spain) or EUIPO (EU) + — Company name → certificate from the Spanish Mercantile Registry + — Domain name → proof of ownership of a .es or ICANN-registered domain that matches the alias ​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). @@ -63,5 +65,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6545161-ireland-sms-guidelines.md b/support-docs/en--articles--6545161-ireland-sms-guidelines.md index e759fdb1..5733f365 100644 --- a/support-docs/en--articles--6545161-ireland-sms-guidelines.md +++ b/support-docs/en--articles--6545161-ireland-sms-guidelines.md @@ -1,42 +1,43 @@ --- source_url: https://support.telnyx.com/en/articles/6545161-ireland-sms-guidelines +title: "Ireland: SMS Guidelines" +description: "SMS Guidelines for Ireland including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Ireland: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: e2d29ef5e860bae79b66b99dd8986c751f9ef5ed7573506efbed3b36fa3e2c09 --- -Ireland: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ireland: SMS Guidelines -SMS Guidelines for Ireland including MCC and Dial Code. Get more messaging details here. - -Written by Telnyx Engineering - -June 13, 2025 - -Table of contents - -# **SMS Guidelines for Ireland** - -**MCC:** 272 -​**Dial Code:** 353 -​ -Ireland's Commission for Communications Regulation (ComReg) is in the process of implementing mandatory registration for Alphanumeric Sender IDs. -​ -Starting from July 3, 2025, all unregistered Alphanumeric Sender IDs will be overwritten with the Sender ID "Likely Scam". -​ -From October 3, 2025, all unregistered Alphanumeric Sender IDs will be blocked resulting in messages not reaching the intended recipients. -​ -To register it is first necessary for you to register as an Alphanumeric Sender ID owner (SIDO) with ComReg. You can do so [here](https://www.comreg.ie/industry/electronic-communications/nuisance-communications/sms-sender-id-registry/). As part of the process, make sure to select Telnyx as your Participating Aggregator or OPA. -​ -Once this step has been completed and you have been registered as an SIDO you are now able to register your own Alphanumeric Sender IDs. -​ -NOTE: If you are an ISV or reseller you cannot register Alphanumeric Sender IDs on your clients' behalf. Only the Alphanumeric Sender ID owner can register their respective Alphanumeric Sender IDs. -​ -For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). -​ +SMS Guidelines for Ireland including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Ireland: SMS Guidelines with Telnyx. + + + + +## **SMS Guidelines for Ireland** + +**MCC:** 272 +​**Dial Code:** 353 +​ +Ireland's Commission for Communications Regulation (ComReg) is in the process of implementing mandatory registration for Alphanumeric Sender IDs. +​ +Starting from July 3, 2025, all unregistered Alphanumeric Sender IDs will be overwritten with the Sender ID "Likely Scam". +​ +From October 3, 2025, all unregistered Alphanumeric Sender IDs will be blocked resulting in messages not reaching the intended recipients. +​ +To register it is first necessary for you to register as an Alphanumeric Sender ID owner (SIDO) with ComReg. You can do so [here](https://www.comreg.ie/industry/electronic-communications/nuisance-communications/sms-sender-id-registry/). As part of the process, make sure to select Telnyx as your Participating Aggregator or OPA. +​ +Once this step has been completed and you have been registered as an SIDO you are now able to register your own Alphanumeric Sender IDs. +​ +NOTE: If you are an ISV or reseller you cannot register Alphanumeric Sender IDs on your clients' behalf. Only the Alphanumeric Sender ID owner can register their respective Alphanumeric Sender IDs. +​ +For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -50,5 +51,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6545167-poland-sms-guidelines.md b/support-docs/en--articles--6545167-poland-sms-guidelines.md index 45da50bb..2e42414b 100644 --- a/support-docs/en--articles--6545167-poland-sms-guidelines.md +++ b/support-docs/en--articles--6545167-poland-sms-guidelines.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/6545167-poland-sms-guidelines +title: "Poland: SMS Guidelines" +description: "SMS Guidelines for Poland including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Poland: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: f139b22e706f026de702b3251f0c55d7d8c1bfd766afffa163feb7986dde592e --- -Poland: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Poland: SMS Guidelines -SMS Guidelines for Poland including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Poland including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Poland: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Poland: SMS Guidelines +## Poland: SMS Guidelines -**MCC:** 260 -​**Dial Code:** 48 -​ +**MCC:** 260 +​**Dial Code:** 48 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. ​ There are no restrictions with regards to content towards this destination. @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6545173-south-africa-sms-guidelines.md b/support-docs/en--articles--6545173-south-africa-sms-guidelines.md index 395317ca..a69d6ef8 100644 --- a/support-docs/en--articles--6545173-south-africa-sms-guidelines.md +++ b/support-docs/en--articles--6545173-south-africa-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6545173-south-africa-sms-guidelines +title: "South Africa: SMS Guidelines" +description: "Sending SMS to South Africa? See Telnyx guidance and requirements Learn more about South Africa: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 2f67cec745e84207b195857204aac4f0ca32bea3c2b194c16236d2476b2e8ca2 --- -South Africa: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # South Africa: SMS Guidelines -Sending SMS to South Africa? Check out our comprehensive guidelines to ensure compliance in South Africa. +Sending SMS to South Africa? See Telnyx guidance and requirements Learn more about South Africa: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **South Africa: SMS Guidelines** +## **South Africa: SMS Guidelines** -**MCC**: 655 -​**Dial Code**: 27 -​ -All Alphanumeric Sender IDs will be overwritten to random Local Long Code. -​ +**MCC**: 655 +​**Dial Code**: 27 +​ +All Alphanumeric Sender IDs will be overwritten to random Local Long Code. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## SMS Resources for South Africa @@ -86,5 +87,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6560660-austria-sms-guidelines.md b/support-docs/en--articles--6560660-austria-sms-guidelines.md index 65885356..37501339 100644 --- a/support-docs/en--articles--6560660-austria-sms-guidelines.md +++ b/support-docs/en--articles--6560660-austria-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6560660-austria-sms-guidelines +title: "Austria: SMS Guidelines" +description: "SMS Guidelines for Austria including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Austria: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 810422541b227aa2a4a9890d7aedfb45e61021f4a07b3c3d968dee2a18570360 --- -Austria: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Austria: SMS Guidelines -SMS Guidelines for Austria including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Austria including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Austria: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Austria** +## **SMS Guidelines for Austria** -**MCC**: 232 -​**Dial Code:** 43 -​ +**MCC**: 232 +​**Dial Code:** 43 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6560665-denmark-sms-guidelines.md b/support-docs/en--articles--6560665-denmark-sms-guidelines.md index dfb8b3f9..334a7042 100644 --- a/support-docs/en--articles--6560665-denmark-sms-guidelines.md +++ b/support-docs/en--articles--6560665-denmark-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6560665-denmark-sms-guidelines +title: "Denmark: SMS Guidelines" +description: "SMS Guidelines for Denmark including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Denmark: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 48cdbf4def4bebcb092bdfeb72356e6b6ce289ed8fd6a823015965f9562efcdf --- -Denmark: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Denmark: SMS Guidelines -SMS Guidelines for Denmark including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Denmark including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Denmark: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Denmark** +## **SMS Guidelines for Denmark** -**MCC: 238** -​**Dial Code: 45** -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ -Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. -​ -Lottery and Gambling related traffic is not allowed and will be blocked by local operators. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC: 238** +​**Dial Code: 45** +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ +Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. +​ +Lottery and Gambling related traffic is not allowed and will be blocked by local operators. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on URL whitelisting kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6560689-sweden-sms-guidelines.md b/support-docs/en--articles--6560689-sweden-sms-guidelines.md index 2ce9a094..49984757 100644 --- a/support-docs/en--articles--6560689-sweden-sms-guidelines.md +++ b/support-docs/en--articles--6560689-sweden-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6560689-sweden-sms-guidelines +title: "Sweden: SMS Guidelines" +description: "Sending SMS to Sweden? See Telnyx guidance and requirements Learn more about Sweden: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 8124be6e1a1141b229c27f9169846a2ff7c04af19bd04d2022560a3b007a1cdb --- -Sweden: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sweden: SMS Guidelines -Sending SMS to Sweden? Check out our comprehensive guidelines to ensure compliance in Sweden. +Sending SMS to Sweden? See Telnyx guidance and requirements Learn more about Sweden: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Sweden: SMS Guidelines** +## **Sweden: SMS Guidelines** -**MCC:** 240 -​**Dial Code:** 46 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ -Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. -​ -Lottery and Gambling related traffic is not allowed and will be blocked by local operators. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 240 +​**Dial Code:** 46 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ +Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. +​ +Lottery and Gambling related traffic is not allowed and will be blocked by local operators. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on URL whitelisting kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6560704-norway-sms-guidelines.md b/support-docs/en--articles--6560704-norway-sms-guidelines.md index 6a2d39ae..1eabb352 100644 --- a/support-docs/en--articles--6560704-norway-sms-guidelines.md +++ b/support-docs/en--articles--6560704-norway-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6560704-norway-sms-guidelines +title: "Norway: SMS Guidelines" +description: "SMS Guidelines for Norway including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Norway: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 7eddec7da252611650ff8858e478770b6d4368746acd706fedaa58bd61a7d693 --- -Norway: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Norway: SMS Guidelines -SMS Guidelines for Norway including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Norway including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Norway: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# SMS Guidelines for Norway +## SMS Guidelines for Norway -**MCC:** 242 -​**Dial Code:** 47 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 242 +​**Dial Code:** 47 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,22 +44,22 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. -​ -Lottery and Gambling related traffic is not allowed and will be blocked by local operators. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. +​ +Lottery and Gambling related traffic is not allowed and will be blocked by local operators. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -72,5 +73,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6560706-finland-sms-guidelines.md b/support-docs/en--articles--6560706-finland-sms-guidelines.md index 3485b235..e7183c32 100644 --- a/support-docs/en--articles--6560706-finland-sms-guidelines.md +++ b/support-docs/en--articles--6560706-finland-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6560706-finland-sms-guidelines +title: "Finland: SMS Guidelines" +description: "Sending SMS to Finland? See Telnyx guidance and requirements Learn more about Finland: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c04931a0f135129f242aae730fa4bb4e517f8066aef69ea6563c7dc213c691c7 --- -Finland: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Finland: SMS Guidelines -Sending SMS to Finland? Check out our comprehensive guidelines to ensure compliance in Finland. +Sending SMS to Finland? See Telnyx guidance and requirements Learn more about Finland: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -April 14, 2026 -Table of contents -# **Finland: SMS Guidelines** +## **Finland: SMS Guidelines** -**MCC:** 244 -​**Dial Code:** 358 -​ -Upcoming regulation M28L requires pre-registering all sender IDs used in SMS traffic in Finland starting from May 4th, 2026. -​ -Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. -​ -Lottery and Gambling related traffic is not allowed and will be blocked by local operators. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 244 +​**Dial Code:** 358 +​ +Upcoming regulation M28L requires pre-registering all sender IDs used in SMS traffic in Finland starting from May 4th, 2026. +​ +Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. +​ +Lottery and Gambling related traffic is not allowed and will be blocked by local operators. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on URL whitelisting kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6560909-iceland-sms-guidelines.md b/support-docs/en--articles--6560909-iceland-sms-guidelines.md index bab06772..131fea0f 100644 --- a/support-docs/en--articles--6560909-iceland-sms-guidelines.md +++ b/support-docs/en--articles--6560909-iceland-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6560909-iceland-sms-guidelines +title: "Iceland: SMS Guidelines" +description: "SMS Guidelines for Iceland including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Iceland: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: cb2c9051df3ca8988b42358502e644f1f54feb408db50aebcfa1a7332a9f8c75 --- -Iceland: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Iceland: SMS Guidelines -SMS Guidelines for Iceland including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Iceland including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Iceland: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Iceland** +## **SMS Guidelines for Iceland** -**MCC**: 274 -​**Dial Code:** 354 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ -Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. -​ -Lottery and Gambling related traffic is not allowed and will be blocked by local operators. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC**: 274 +​**Dial Code:** 354 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ +Messages containing URLs as part of their content are filtered by local operators. Valid URLs can be whitelisted to ensure delivery. +​ +Lottery and Gambling related traffic is not allowed and will be blocked by local operators. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on URL whitelisting kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6560919-estonia-sms-guidelines.md b/support-docs/en--articles--6560919-estonia-sms-guidelines.md index 9e526227..e76020a8 100644 --- a/support-docs/en--articles--6560919-estonia-sms-guidelines.md +++ b/support-docs/en--articles--6560919-estonia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6560919-estonia-sms-guidelines +title: "Estonia: SMS Guidelines" +description: "Sending SMS to Estonia? See Telnyx guidance and requirements Learn more about Estonia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 252dbee337f66c30c46feeb48781e6a93738006fe1beaf8115fdc5de70f7f536 --- -Estonia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Estonia: SMS Guidelines -Sending SMS to Estonia? Check out our comprehensive guidelines to ensure compliance in Estonia. +Sending SMS to Estonia? See Telnyx guidance and requirements Learn more about Estonia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Estonia: SMS Guidelines** +## **Estonia: SMS Guidelines** -**MCC:** 248 -​**Dial Code:** 372 -​ +**MCC:** 248 +​**Dial Code:** 372 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6560973-lithuania-sms-guidelines.md b/support-docs/en--articles--6560973-lithuania-sms-guidelines.md index 72d941ad..29f3b586 100644 --- a/support-docs/en--articles--6560973-lithuania-sms-guidelines.md +++ b/support-docs/en--articles--6560973-lithuania-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6560973-lithuania-sms-guidelines +title: "Lithuania: SMS Guidelines" +description: "Sending SMS to Lithuania? See Telnyx guidance and requirements Learn more about Lithuania: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: dc70273b60d17efb88c1fb05cdfdc9cae744e9aa82282a427826b0280e2de141 --- -Lithuania: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Lithuania: SMS Guidelines -Sending SMS to Lithuania? Check out our comprehensive guidelines to ensure compliance in Lithuania. +Sending SMS to Lithuania? See Telnyx guidance and requirements Learn more about Lithuania: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Lithuania: SMS Guidelines +## Lithuania: SMS Guidelines -**MCC:** 246 -​**Dial Code**: 370 -​ +**MCC:** 246 +​**Dial Code**: 370 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6561115-latvia-sms-guidelines.md b/support-docs/en--articles--6561115-latvia-sms-guidelines.md index e43d00b0..4abb8146 100644 --- a/support-docs/en--articles--6561115-latvia-sms-guidelines.md +++ b/support-docs/en--articles--6561115-latvia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6561115-latvia-sms-guidelines +title: "Latvia: SMS Guidelines" +description: "Sending SMS to Latvia? See Telnyx guidance and requirements Learn more about Latvia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 8c7834c6833823c07548ba474da1ba82d593f209ea7d6a6d1cb435fb3b7f5014 --- -Latvia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Latvia: SMS Guidelines -Sending SMS to Latvia? Check out our comprehensive guidelines to ensure compliance in Latvia. +Sending SMS to Latvia? See Telnyx guidance and requirements Learn more about Latvia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Latvia: SMS Guidelines** +## **Latvia: SMS Guidelines** -**MCC:** 247 -​**Dial Code:** 371 -​ +**MCC:** 247 +​**Dial Code:** 371 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6561154-switzerland-sms-guidelines.md b/support-docs/en--articles--6561154-switzerland-sms-guidelines.md index ce60182f..d594cdb7 100644 --- a/support-docs/en--articles--6561154-switzerland-sms-guidelines.md +++ b/support-docs/en--articles--6561154-switzerland-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6561154-switzerland-sms-guidelines +title: "Switzerland: SMS Guidelines" +description: "Sending SMS to Switzerland? See Telnyx guidance and requirements Learn more about Switzerland: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: cb6bcca324af444255044ef8acf9612fefe8ec70992ab97b025a9f861dc6b41b --- -Switzerland: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Switzerland: SMS Guidelines -Sending SMS to Switzerland? Check out our comprehensive guidelines to ensure compliance in Switzerland. +Sending SMS to Switzerland? See Telnyx guidance and requirements Learn more about Switzerland: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Switzerland: SMS Guidelines** +## **Switzerland: SMS Guidelines** -**MCC:** 228 -​**Dial Code:** 41 -​ +**MCC:** 228 +​**Dial Code:** 41 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6561195-slovenia-sms-guidelines.md b/support-docs/en--articles--6561195-slovenia-sms-guidelines.md index 5cc20418..ab5204e5 100644 --- a/support-docs/en--articles--6561195-slovenia-sms-guidelines.md +++ b/support-docs/en--articles--6561195-slovenia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6561195-slovenia-sms-guidelines +title: "Slovenia: SMS Guidelines" +description: "Sending SMS to Slovenia? See Telnyx guidance and requirements Learn more about Slovenia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fd59156267cf37e24394bc0ccff278bd09ab6740b6ac6b275c769d20aef43916 --- -Slovenia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Slovenia: SMS Guidelines -Sending SMS to Slovenia? Check out our comprehensive guidelines to ensure compliance in Slovenia. +Sending SMS to Slovenia? See Telnyx guidance and requirements Learn more about Slovenia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Slovenia: SMS Guidelines** +## **Slovenia: SMS Guidelines** -**MCC**: 293 -​**Dial Code:** 386 -​ +**MCC**: 293 +​**Dial Code:** 386 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6561206-hungary-sms-guidelines.md b/support-docs/en--articles--6561206-hungary-sms-guidelines.md index 9c0e117d..843f4042 100644 --- a/support-docs/en--articles--6561206-hungary-sms-guidelines.md +++ b/support-docs/en--articles--6561206-hungary-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6561206-hungary-sms-guidelines +title: "Hungary: SMS Guidelines" +description: "SMS Guidelines for Hungary including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Hungary: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: ae6a14d4e13efca11d7ec4986a126e410c1ebebd934a02a146744d757bc8bfcc --- -Hungary: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Hungary: SMS Guidelines -SMS Guidelines for Hungary including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Hungary including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Hungary: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# SMS Guidelines for Hungary +## SMS Guidelines for Hungary -**MCC**: 216 -​**Dial Code**: 36 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or Short Code to ensure delivery. -​ +**MCC**: 216 +​**Dial Code**: 36 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or Short Code to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). Learn more about [Hungary specific information](https://telnyx.com/country-specific-guidelines). @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6561237-czech-republic-czechia-sms-guidelines.md b/support-docs/en--articles--6561237-czech-republic-czechia-sms-guidelines.md index 778c5cf8..2979d2ce 100644 --- a/support-docs/en--articles--6561237-czech-republic-czechia-sms-guidelines.md +++ b/support-docs/en--articles--6561237-czech-republic-czechia-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6561237-czech-republic-czechia-sms-guidelines +title: "Czech Republic (Czechia): SMS Guidelines" +description: "SMS Guidelines for Czechia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Czech Republic (Czechia): SMS Guidelines with." scraped: 2026-07-08 content_hash: a3376ab7ef7f8b5bd8f638b33b093da2ebde2e09bcc66f33fba8d96e22271b0e --- -Czech Republic (Czechia): SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Czech Republic (Czechia): SMS Guidelines -SMS Guidelines for Czechia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Czechia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Czech Republic (Czechia): SMS Guidelines with. -Written by Telnyx Engineering -June 18, 2025 -Table of contents -# **SMS Guidelines for Czechia** +## **SMS Guidelines for Czechia** -**MCC:** 230 -​**Dial Code:** 420 -​ -Alphanumeric Sender IDs are partially supported. Alphanumeric Sender ID registration is possible towards T-Mobile (23001) and O2 (23002). -​ -Without registration to these networks, Alphanumeric Sender IDs can be overwritten to a random Short Code or a Generic Sender to ensure delivery. -​ -For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). -​ +**MCC:** 230 +​**Dial Code:** 420 +​ +Alphanumeric Sender IDs are partially supported. Alphanumeric Sender ID registration is possible towards T-Mobile (23001) and O2 (23002). +​ +Without registration to these networks, Alphanumeric Sender IDs can be overwritten to a random Short Code or a Generic Sender to ensure delivery. +​ +For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). --- @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6561262-romania-sms-guidelines.md b/support-docs/en--articles--6561262-romania-sms-guidelines.md index 4ca5ab7f..85726b99 100644 --- a/support-docs/en--articles--6561262-romania-sms-guidelines.md +++ b/support-docs/en--articles--6561262-romania-sms-guidelines.md @@ -1,38 +1,39 @@ --- source_url: https://support.telnyx.com/en/articles/6561262-romania-sms-guidelines +title: "Romania: SMS Guidelines" +description: "Explore our comprehensive SMS guidelines for Romania (MCC: 226, Dial Code: See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 63d63fb1896bd52e635bbb8f9ec5edf2fa0fc185b9359639fc4674f851dadf45 --- -Romania: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Romania: SMS Guidelines -Explore our comprehensive SMS guidelines for Romania (MCC: 226, Dial Code: 40) to understand sender ID registration and URL whitelisting. +Explore our comprehensive SMS guidelines for Romania (MCC: 226, Dial Code: See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# **Romania: SMS Guidelines** +## **Romania: SMS Guidelines** -**MCC:** 226 -​**Dial Code:** 40 -​ -​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are partially supported. -​ -Towards networks Telekom 22603 and Lycamobile 22616, Alphanumeric Sender IDs will be maintained. -​ -Alphanumeric Sender IDs will be overwritten to a random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery towards networks Vodafone 22601, Orange 22610, and DigiMobil 22605 . -​ -Messages containing URLs as part of the content can be blocked by local operators. URL whitelisting is possible. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 226 +​**Dial Code:** 40 +​ +​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are partially supported. +​ +Towards networks Telekom 22603 and Lycamobile 22616, Alphanumeric Sender IDs will be maintained. +​ +Alphanumeric Sender IDs will be overwritten to a random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery towards networks Vodafone 22601, Orange 22610, and DigiMobil 22605 . +​ +Messages containing URLs as part of the content can be blocked by local operators. URL whitelisting is possible. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on URL whitelisting kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6563817-greece-sms-guidelines.md b/support-docs/en--articles--6563817-greece-sms-guidelines.md index a65c8ea9..eecc561b 100644 --- a/support-docs/en--articles--6563817-greece-sms-guidelines.md +++ b/support-docs/en--articles--6563817-greece-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6563817-greece-sms-guidelines +title: "Greece: SMS Guidelines" +description: "Sending SMS to Greece? See Telnyx guidance and requirements Learn more about Greece: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 3c92b293d21e39091885689497e8dee516e2f4cfbfa2ff95f5cd229adba2eace --- -Greece: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Greece: SMS Guidelines -Sending SMS to Greece? Check out our comprehensive guidelines to ensure compliance in Greece. +Sending SMS to Greece? See Telnyx guidance and requirements Learn more about Greece: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# Greece: SMS Guidelines +## Greece: SMS Guidelines -**MCC:** 202 -​**Dial Code:** 30 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 202 +​**Dial Code:** 30 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6563843-croatia-sms-guidelines.md b/support-docs/en--articles--6563843-croatia-sms-guidelines.md index c9846720..5c46d7b0 100644 --- a/support-docs/en--articles--6563843-croatia-sms-guidelines.md +++ b/support-docs/en--articles--6563843-croatia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6563843-croatia-sms-guidelines +title: "Croatia: SMS Guidelines" +description: "SMS Guidelines for Croatia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Croatia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 0b3a0fe9631248d935b2a3af3279e522c2494658cb3f1c27f2f47f024c442120 --- -Croatia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Croatia: SMS Guidelines -SMS Guidelines for Croatia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Croatia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Croatia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Croatia** +## **SMS Guidelines for Croatia** -**MCC:** 219 -​**Dial Code:** 385 -​ +**MCC:** 219 +​**Dial Code:** 385 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6563862-bulgaria-sms-guidelines.md b/support-docs/en--articles--6563862-bulgaria-sms-guidelines.md index 839d630a..56a2fc2c 100644 --- a/support-docs/en--articles--6563862-bulgaria-sms-guidelines.md +++ b/support-docs/en--articles--6563862-bulgaria-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6563862-bulgaria-sms-guidelines +title: "Bulgaria: SMS Guidelines" +description: "Sending SMS to Bulgaria? See Telnyx guidance and requirements Learn more about Bulgaria: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: d64aee6c00fdba6e3fb130990cfe4467740f5152db6ff30388600817645b197a --- -Bulgaria: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bulgaria: SMS Guidelines -Sending SMS to Bulgaria? Check out our comprehensive guidelines to ensure compliance in Bulgaria. +Sending SMS to Bulgaria? See Telnyx guidance and requirements Learn more about Bulgaria: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# Bulgaria: SMS Guidelines +## Bulgaria: SMS Guidelines -**MCC:** 284 -​**Dial Code:** 359 -​ +**MCC:** 284 +​**Dial Code:** 359 +​ ​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are partially supported. Registration is not possible. -Towards networks Vivacom 24803 and Telenor 24805, Alphanumeric Sender IDs will be maintained. -​ -Alphanumeric Sender IDs will be overwritten to a random Local Long Code, Short Code or generic Alphanumeric Sender ID to ensure delivery towards network A1 28401 . -​ +Towards networks Vivacom 24803 and Telenor 24805, Alphanumeric Sender IDs will be maintained. +​ +Alphanumeric Sender IDs will be overwritten to a random Local Long Code, Short Code or generic Alphanumeric Sender ID to ensure delivery towards network A1 28401 . +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6563879-albania-sms-guidelines.md b/support-docs/en--articles--6563879-albania-sms-guidelines.md index 20f239ac..6936e5f9 100644 --- a/support-docs/en--articles--6563879-albania-sms-guidelines.md +++ b/support-docs/en--articles--6563879-albania-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6563879-albania-sms-guidelines +title: "Albania: SMS Guidelines" +description: "SMS Guidelines for Albania including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Albania: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 187f28e5e353cc58ee524c065f2542b0204e89e93c21d1b1058d453b73b5880d --- -Albania: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Albania: SMS Guidelines -SMS Guidelines for Albania including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Albania including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Albania: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Albania** +## **SMS Guidelines for Albania** -**MCC:** 276 -​**Dial Code**: 355 -​ +**MCC:** 276 +​**Dial Code**: 355 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6563890-andorra-sms-guidelines.md b/support-docs/en--articles--6563890-andorra-sms-guidelines.md index 359b04f8..18ad1795 100644 --- a/support-docs/en--articles--6563890-andorra-sms-guidelines.md +++ b/support-docs/en--articles--6563890-andorra-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6563890-andorra-sms-guidelines +title: "Andorra: SMS Guidelines" +description: "SMS Guidelines for Andorra including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Andorra: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: f60e1dd2ecf5310636e1f2c3397e979bdf2c70c8287618c7e2d027b80d2eb8ba --- -Andorra: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Andorra: SMS Guidelines -SMS Guidelines for Andorra including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Andorra including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Andorra: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 17, 2023 -Table of contents -# **SMS Guidelines for Andorra** +## **SMS Guidelines for Andorra** -**MCC:** 213 -​**Dial Code:** 376 -​ +**MCC:** 213 +​**Dial Code:** 376 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -88,5 +89,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6563904-ukraine-sms-guidelines.md b/support-docs/en--articles--6563904-ukraine-sms-guidelines.md index ce887fed..f5d46387 100644 --- a/support-docs/en--articles--6563904-ukraine-sms-guidelines.md +++ b/support-docs/en--articles--6563904-ukraine-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6563904-ukraine-sms-guidelines +title: "Ukraine: SMS Guidelines" +description: "Sending SMS to Ukraine? See Telnyx guidance and requirements Learn more about Ukraine: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: d57a1ccf94fb087d3f9f24607116a258bbc459518bebfe59160f62b9a19ce7f7 --- -Ukraine: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ukraine: SMS Guidelines -Sending SMS to Ukraine? Check out our comprehensive guidelines to ensure compliance in Ukraine. +Sending SMS to Ukraine? See Telnyx guidance and requirements Learn more about Ukraine: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# **Ukraine: SMS Guidelines** +## **Ukraine: SMS Guidelines** -**MCC:** 255 -​**Dial Code:** 380 -​ -Due to the ongoing situation, [SMS delivery](https://telnyx.com/resources/sms-delivery) towards Ukraine is to be considered as best-effort. -​ -​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are partially supported. Registration is not possible. -​ -Occasionally Alphanumeric Sender ID might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ -The use of generic Alpha Sender IDs is not recommended as these can be rejected or blocked by local Operators. Alphanumeric Sender IDs should be directly related to the message content. -​ +**MCC:** 255 +​**Dial Code:** 380 +​ +Due to the ongoing situation, [SMS delivery](https://telnyx.com/resources/sms-delivery) towards Ukraine is to be considered as best-effort. +​ +​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are partially supported. Registration is not possible. +​ +Occasionally Alphanumeric Sender ID might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ +The use of generic Alpha Sender IDs is not recommended as these can be rejected or blocked by local Operators. Alphanumeric Sender IDs should be directly related to the message content. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6564006-luxembourg-sms-guidelines.md b/support-docs/en--articles--6564006-luxembourg-sms-guidelines.md index d390e981..27c7cc64 100644 --- a/support-docs/en--articles--6564006-luxembourg-sms-guidelines.md +++ b/support-docs/en--articles--6564006-luxembourg-sms-guidelines.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/6564006-luxembourg-sms-guidelines +title: "Luxembourg: SMS Guidelines" +description: "Sending SMS to Luxembourg? See Telnyx guidance and requirements Learn more about Luxembourg: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 374189168b2f71f8ebf69be77265bc6c377084f52994fbccae943ee4a5fe7544 --- -Luxembourg: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Luxembourg: SMS Guidelines -Sending SMS to Luxembourg? Check out our comprehensive guidelines to ensure compliance in Luxembourg. +Sending SMS to Luxembourg? See Telnyx guidance and requirements Learn more about Luxembourg: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Luxembourg: SMS Guidelines** +## **Luxembourg: SMS Guidelines** **MCC:** 270 -**Dial Code:** 352 -​ +**Dial Code:** 352 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -41,5 +42,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6564053-moldova-sms-guidelines.md b/support-docs/en--articles--6564053-moldova-sms-guidelines.md index 7a5f0eef..30fc8313 100644 --- a/support-docs/en--articles--6564053-moldova-sms-guidelines.md +++ b/support-docs/en--articles--6564053-moldova-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6564053-moldova-sms-guidelines +title: "Moldova: SMS Guidelines" +description: "SMS Guidelines for Moldova including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Moldova: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c348cd6a4fc899ebfb900da786373419b4b24908bb2a8f65954e9e3037233266 --- -Moldova: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Moldova: SMS Guidelines -SMS Guidelines for Moldova including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Moldova including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Moldova: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Moldova** +## **SMS Guidelines for Moldova** -**MCC:** 259 -​**Dial Code:** 373 -​ +**MCC:** 259 +​**Dial Code:** 373 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6564056-turkey-sms-guidelines.md b/support-docs/en--articles--6564056-turkey-sms-guidelines.md index 41978eb3..fafe7155 100644 --- a/support-docs/en--articles--6564056-turkey-sms-guidelines.md +++ b/support-docs/en--articles--6564056-turkey-sms-guidelines.md @@ -1,54 +1,55 @@ --- source_url: https://support.telnyx.com/en/articles/6564056-turkey-sms-guidelines +title: "Turkey: SMS Guidelines" +description: "Sending SMS to Turkey? See Telnyx guidance and requirements Learn more about Turkey: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 90c667f7dffe4d18d2aff87309eccddc3de388499515a2b29061285b42bf6c83 --- -Turkey: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Turkey: SMS Guidelines -Sending SMS to Turkey? Check out our comprehensive guidelines to ensure compliance in Turkey. - -Written by Telnyx Engineering - -May 18, 2026 - -Table of contents - -# **Turkey: SMS Guidelines** - -**MCC:** 286 -​**Dial Code:** 90 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -A 4 character code, beginning with the letter "B" will be added at the end of the message content by the terminating operator in line with the guidelines implemented by the Information and Communication Technologies Authority. -​ -Gambling traffic is not allowed towards Turkey. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please complete the attached form and return to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com), along with the following information: -​ -1) Sender ID to be registered -2) Message/Content Type - Transactional/Promotional/Notification -3) Message/Content example(s) -4) Company name (and Brand name if different) +Sending SMS to Turkey? See Telnyx guidance and requirements Learn more about Turkey: SMS Guidelines with Telnyx. + + + + +## **Turkey: SMS Guidelines** + +**MCC:** 286 +​**Dial Code:** 90 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +A 4 character code, beginning with the letter "B" will be added at the end of the message content by the terminating operator in line with the guidelines implemented by the Information and Communication Technologies Authority. +​ +Gambling traffic is not allowed towards Turkey. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please complete the attached form and return to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com), along with the following information: +​ +1) Sender ID to be registered +2) Message/Content Type - Transactional/Promotional/Notification +3) Message/Content example(s) +4) Company name (and Brand name if different) 5) Website of brand or company 6) Company Country of origin 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -​**Additional recommendations:** -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +​**Additional recommendations:** +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -64,5 +65,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6564188-argentina-sms-guidelines.md b/support-docs/en--articles--6564188-argentina-sms-guidelines.md index 47c81290..a4f17d16 100644 --- a/support-docs/en--articles--6564188-argentina-sms-guidelines.md +++ b/support-docs/en--articles--6564188-argentina-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6564188-argentina-sms-guidelines +title: "Argentina: SMS Guidelines" +description: "SMS Guidelines for Argentina including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Argentina: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: b90cd0782ac49da193f13dbb83e2afcca13258b0470bace6d7e991c9ba82e4de --- -Argentina: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Argentina: SMS Guidelines -SMS Guidelines for Argentina including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Argentina including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Argentina: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for Argentina** +## **SMS Guidelines for Argentina** -**MCC:** 722 -​**Dial Code:** 53 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 722 +​**Dial Code:** 53 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6564226-costa-rica-sms-guidelines.md b/support-docs/en--articles--6564226-costa-rica-sms-guidelines.md index c11403d7..05b24a7b 100644 --- a/support-docs/en--articles--6564226-costa-rica-sms-guidelines.md +++ b/support-docs/en--articles--6564226-costa-rica-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6564226-costa-rica-sms-guidelines +title: "Costa Rica: SMS Guidelines" +description: "SMS Guidelines for Costa Rica including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Costa Rica: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 58849092e54a546c5f446a2bba897c276365c47634f7ac74d36c190528678f67 --- -Costa Rica: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Costa Rica: SMS Guidelines -SMS Guidelines for Costa Rica including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Costa Rica including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Costa Rica: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for Costa Rica** +## **SMS Guidelines for Costa Rica** -**MCC:** 712 -​**Dial Code:** 506 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 712 +​**Dial Code:** 506 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6564249-bolivia-sms-guidelines.md b/support-docs/en--articles--6564249-bolivia-sms-guidelines.md index a8055e94..736ef7c1 100644 --- a/support-docs/en--articles--6564249-bolivia-sms-guidelines.md +++ b/support-docs/en--articles--6564249-bolivia-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6564249-bolivia-sms-guidelines +title: "Bolivia: SMS Guidelines" +description: "Sending SMS to Bolivia? See Telnyx guidance and requirements Learn more about Bolivia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 552d73b11f34403abd6d79b3cd8a81911aad5dfb50571a9e5e9d1eaf8d3c8395 --- -Bolivia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bolivia: SMS Guidelines -Sending SMS to Bolivia? Check out our comprehensive guidelines to ensure compliance in Bolivia. +Sending SMS to Bolivia? See Telnyx guidance and requirements Learn more about Bolivia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Bolivia: SMS Guidelines** +## **Bolivia: SMS Guidelines** -**MCC:** 736 -​**Dial Code:** 591 -​ +**MCC:** 736 +​**Dial Code:** 591 +​ Alphanumeric Sender IDs are not supported. Registration is not possible. -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or Short Code to ensure delivery. -​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or Short Code to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6564549-peru-sms-guidelines.md b/support-docs/en--articles--6564549-peru-sms-guidelines.md index 10a11423..b4dee63b 100644 --- a/support-docs/en--articles--6564549-peru-sms-guidelines.md +++ b/support-docs/en--articles--6564549-peru-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6564549-peru-sms-guidelines +title: "Peru: SMS Guidelines" +description: "SMS Guidelines for Peru including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Peru: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 42335fb32aea52e88ac2604bc6d3daa4ec523b342d155d74d6aa01ecabdd97cd --- -Peru: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Peru: SMS Guidelines -SMS Guidelines for Peru including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Peru including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Peru: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# Peru: SMS Guidelines +## Peru: SMS Guidelines -**MCC:** 716 -​**Dial Code:** 51 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or Short Code to ensure delivery. -​ +**MCC:** 716 +​**Dial Code:** 51 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or Short Code to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6570309-uruguay-sms-guidelines.md b/support-docs/en--articles--6570309-uruguay-sms-guidelines.md index 1b863bc9..77d77d42 100644 --- a/support-docs/en--articles--6570309-uruguay-sms-guidelines.md +++ b/support-docs/en--articles--6570309-uruguay-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6570309-uruguay-sms-guidelines +title: "Uruguay: SMS Guidelines" +description: "SMS Guidelines for Uruguay including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Uruguay: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 4141de820033d8d65cd1641204ce668a8bf8c073bf4862e64ce1c3e04778a3f6 --- -Uruguay: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Uruguay: SMS Guidelines -SMS Guidelines for Uruguay including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Uruguay including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Uruguay: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **Uruguay: SMS Guidelines** +## **Uruguay: SMS Guidelines** -**MCC:** 748 -​**Dial Code:** 598 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 748 +​**Dial Code:** 598 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6570320-paraguay-sms-guidelines.md b/support-docs/en--articles--6570320-paraguay-sms-guidelines.md index 3e55feca..02b6bfb6 100644 --- a/support-docs/en--articles--6570320-paraguay-sms-guidelines.md +++ b/support-docs/en--articles--6570320-paraguay-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6570320-paraguay-sms-guidelines +title: "Paraguay: SMS Guidelines" +description: "SMS Guidelines for Paraguay including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Paraguay: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 2987ede2d4337020d7c3134a5f593c4a2f6c2546865a3efc076e3cb9a5fd2c9a --- -Paraguay: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Paraguay: SMS Guidelines -SMS Guidelines for Paraguay including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Paraguay including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Paraguay: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **Paraguay: SMS Guidelines** +## **Paraguay: SMS Guidelines** -**MCC:** 744 -​**Dial Code:** 595 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 744 +​**Dial Code:** 595 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6570364-chile-sms-guidelines.md b/support-docs/en--articles--6570364-chile-sms-guidelines.md index 0214fde2..0e38a944 100644 --- a/support-docs/en--articles--6570364-chile-sms-guidelines.md +++ b/support-docs/en--articles--6570364-chile-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6570364-chile-sms-guidelines +title: "Chile: SMS Guidelines" +description: "SMS Guidelines for Chile including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Chile: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: d36fff307ab6565c99760c1af2e9cf5ac71658b29c2fba5ff8a5992c9cfc4037 --- -Chile: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Chile: SMS Guidelines -SMS Guidelines for Chile including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Chile including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Chile: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for Chile** +## **SMS Guidelines for Chile** -**MCC:** 730 -​**Dial Code:** 56 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 730 +​**Dial Code:** 56 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6570385-ecuador-sms-guidelines.md b/support-docs/en--articles--6570385-ecuador-sms-guidelines.md index fb01008c..a180d336 100644 --- a/support-docs/en--articles--6570385-ecuador-sms-guidelines.md +++ b/support-docs/en--articles--6570385-ecuador-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6570385-ecuador-sms-guidelines +title: "Ecuador: SMS Guidelines" +description: "Sending SMS to Ecuador? See Telnyx guidance and requirements Learn more about Ecuador: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 27c59ad0f99b6a04f3764d47c853bc8dc81b7c9e9f70f068159178bdbfd28260 --- -Ecuador: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ecuador: SMS Guidelines -Sending SMS to Ecuador? Check out our comprehensive guidelines to ensure compliance in Ecuador. +Sending SMS to Ecuador? See Telnyx guidance and requirements Learn more about Ecuador: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Ecuador: SMS Guidelines +## Ecuador: SMS Guidelines -**MCC:** 740 -​**Dial Code:** 593 -​ +**MCC:** 740 +​**Dial Code:** 593 +​ Alphanumeric Sender IDs are partially supported. Registration is not possible. -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. Except for Network CNT (74002), Alpha Sender IDs will be maintained and deliver dynamically to this network. -​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. Except for Network CNT (74002), Alpha Sender IDs will be maintained and deliver dynamically to this network. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6573669-venezuela-sms-guidelines.md b/support-docs/en--articles--6573669-venezuela-sms-guidelines.md index a1f258a3..a1c614bb 100644 --- a/support-docs/en--articles--6573669-venezuela-sms-guidelines.md +++ b/support-docs/en--articles--6573669-venezuela-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6573669-venezuela-sms-guidelines +title: "Venezuela: SMS Guidelines" +description: "SMS Guidelines for Venezuela including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Venezuela: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: beb421f5b0ab7e390ee46b904dd93310439464c73bbb23a99df20e45ed5f7b1b --- -Venezuela: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Venezuela: SMS Guidelines -SMS Guidelines for Venezuela including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Venezuela including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Venezuela: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Venezuela: SMS Guidelines** +## **Venezuela: SMS Guidelines** -**MCC**: 734 -​**Dial Code:** 58 -​ +**MCC**: 734 +​**Dial Code:** 58 +​ Alphanumeric Sender IDs are partially supported. Registration is not possible. -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. Except for Network Movilnet (73406), Alpha Sender IDs will be maintained and deliver dynamically to this network. -​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. Except for Network Movilnet (73406), Alpha Sender IDs will be maintained and deliver dynamically to this network. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6573677-panama-sms-guidelines.md b/support-docs/en--articles--6573677-panama-sms-guidelines.md index ea5d44d1..8aff26d5 100644 --- a/support-docs/en--articles--6573677-panama-sms-guidelines.md +++ b/support-docs/en--articles--6573677-panama-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6573677-panama-sms-guidelines +title: "Panama: SMS Guidelines" +description: "SMS Guidelines for Panama including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Panama: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 420b1520665529ca1ad2f36f6379e019f3894ca0b9721cd7a813c265726ef718 --- -Panama: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Panama: SMS Guidelines -SMS Guidelines for Panama including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Panama including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Panama: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Panama: SMS Guidelines** +## **Panama: SMS Guidelines** -**MCC**: 714 -​**Dial Code:** 507 -​ +**MCC**: 714 +​**Dial Code:** 507 +​ Alphanumeric Sender IDs are not supported. Registration is not possible. -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6574032-guatemala-sms-guidelines.md b/support-docs/en--articles--6574032-guatemala-sms-guidelines.md index da49ab45..fb37e540 100644 --- a/support-docs/en--articles--6574032-guatemala-sms-guidelines.md +++ b/support-docs/en--articles--6574032-guatemala-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6574032-guatemala-sms-guidelines +title: "Guatemala: SMS Guidelines" +description: "SMS Guidelines for Guatemala including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guatemala: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: a15972e2d3a0208f528678a4582792219c860e5873dddb499d88aca689b8ee3f --- -Guatemala: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guatemala: SMS Guidelines -SMS Guidelines for Guatemala including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Guatemala including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guatemala: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Guatemala** +## **SMS Guidelines for Guatemala** -**MCC:** 704 -​**Dial Code:** 502 -​ +**MCC:** 704 +​**Dial Code:** 502 +​ Alphanumeric Sender IDs are not supported. Registration is not possible. -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6574037-belize-sms-guidelines.md b/support-docs/en--articles--6574037-belize-sms-guidelines.md index ffe47860..7a940020 100644 --- a/support-docs/en--articles--6574037-belize-sms-guidelines.md +++ b/support-docs/en--articles--6574037-belize-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6574037-belize-sms-guidelines +title: "Belize: SMS Guidelines" +description: "SMS Guidelines for Belize including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Belize: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 97cdc657a899b15cc15bb6c691a9bf9e25d2c9e8621bb5aabadba7c66d2949de --- -Belize: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Belize: SMS Guidelines -SMS Guidelines for Belize including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Belize including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Belize: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **SMS Guidelines for Belize** +## **SMS Guidelines for Belize** -**MCC:** 702 -​**Dial Code:** 501 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 702 +​**Dial Code:** 501 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6574078-el-salvador-sms-guidelines.md b/support-docs/en--articles--6574078-el-salvador-sms-guidelines.md index 51f931da..ea798764 100644 --- a/support-docs/en--articles--6574078-el-salvador-sms-guidelines.md +++ b/support-docs/en--articles--6574078-el-salvador-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6574078-el-salvador-sms-guidelines +title: "El Salvador: SMS Guidelines" +description: "Sending SMS to El Salvador? See Telnyx guidance and requirements Learn more about El Salvador: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: a9ed32feb0cc0e333571170f09bb1ad34bd47a3bb98e89d26bbf150af0aa543f --- -El Salvador: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # El Salvador: SMS Guidelines -Sending SMS to El Salvador? Check out our comprehensive guidelines to ensure compliance in El Salvador. +Sending SMS to El Salvador? See Telnyx guidance and requirements Learn more about El Salvador: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **El Salvador: SMS Guidelines** +## **El Salvador: SMS Guidelines** -**MCC:** 706 -​**Dial Code:** 503 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 706 +​**Dial Code:** 503 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6574081-honduras-sms-guidelines.md b/support-docs/en--articles--6574081-honduras-sms-guidelines.md index a1ecd1c1..37ed256f 100644 --- a/support-docs/en--articles--6574081-honduras-sms-guidelines.md +++ b/support-docs/en--articles--6574081-honduras-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6574081-honduras-sms-guidelines +title: "Honduras: SMS Guidelines" +description: "SMS Guidelines for Honduras including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Honduras: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 9eb247b200758c1aee43da95e180d2d5484163b4f120e3b2f6971e882884c8e2 --- -Honduras: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Honduras: SMS Guidelines -SMS Guidelines for Honduras including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Honduras including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Honduras: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Honduras** +## **SMS Guidelines for Honduras** -**MCC:** 708 -​**Dial Code:** 504 -​ +**MCC:** 708 +​**Dial Code:** 504 +​ Alphanumeric Sender IDs are partially supported. Registration is not possible. -All Alphanumeric Sender IDs can be overwritten to either a random Local Long Code or Short Code to ensure delivery. -​ +All Alphanumeric Sender IDs can be overwritten to either a random Local Long Code or Short Code to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6574098-nicaragua-sms-guidelines.md b/support-docs/en--articles--6574098-nicaragua-sms-guidelines.md index ffa42d72..93e6a3de 100644 --- a/support-docs/en--articles--6574098-nicaragua-sms-guidelines.md +++ b/support-docs/en--articles--6574098-nicaragua-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6574098-nicaragua-sms-guidelines +title: "Nicaragua: SMS Guidelines" +description: "SMS Guidelines for Nicaragua including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Nicaragua: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: effb9aa76be9cc560b297348b93042eafa8f9f0b446d51982f07b2bbecf0201a --- -Nicaragua: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Nicaragua: SMS Guidelines -SMS Guidelines for Nicaragua including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Nicaragua including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Nicaragua: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for Nicaragua** +## **SMS Guidelines for Nicaragua** -**MCC:** 710 -​**Dial Code:** 505 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 710 +​**Dial Code:** 505 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6589557-iraq-sms-guidelines.md b/support-docs/en--articles--6589557-iraq-sms-guidelines.md index c848d7ca..8359f728 100644 --- a/support-docs/en--articles--6589557-iraq-sms-guidelines.md +++ b/support-docs/en--articles--6589557-iraq-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6589557-iraq-sms-guidelines +title: "Iraq: SMS Guidelines" +description: "SMS Guidelines for Iraq including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Iraq: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 547f6fec68d7b40879b4cbe1008dbd3684b63428b26769c0e39c77f7b2b7d88f --- -Iraq: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Iraq: SMS Guidelines -SMS Guidelines for Iraq including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Iraq including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Iraq: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# SMS Guidelines for Iraq +## SMS Guidelines for Iraq -**MCC:** 418 -​**Dial Code:** 964 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 418 +​**Dial Code:** 964 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6589563-suriname-sms-guidelines.md b/support-docs/en--articles--6589563-suriname-sms-guidelines.md index 5574cb7b..9d8306da 100644 --- a/support-docs/en--articles--6589563-suriname-sms-guidelines.md +++ b/support-docs/en--articles--6589563-suriname-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6589563-suriname-sms-guidelines +title: "Suriname: SMS Guidelines" +description: "Sending SMS to Suriname? See Telnyx guidance and requirements Learn more about Suriname: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 8cc4efe0b4ed50ea55da528d8784075cc60cfcf466ef6af872a35ec3a8a1871d --- -Suriname: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Suriname: SMS Guidelines -Sending SMS to Suriname? Check out our comprehensive guidelines to ensure compliance in Suriname. +Sending SMS to Suriname? See Telnyx guidance and requirements Learn more about Suriname: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Suriname: SMS Guidelines +## Suriname: SMS Guidelines -**MCC:** 746 -​**Dial Code:** 597 -​ +**MCC:** 746 +​**Dial Code:** 597 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6592387-afghanistan-sms-guidelines.md b/support-docs/en--articles--6592387-afghanistan-sms-guidelines.md index b680cf11..8fe10169 100644 --- a/support-docs/en--articles--6592387-afghanistan-sms-guidelines.md +++ b/support-docs/en--articles--6592387-afghanistan-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6592387-afghanistan-sms-guidelines +title: "Afghanistan: SMS Guidelines" +description: "SMS Guidelines for Afghanistan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Afghanistan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fda13a22aff5ba7ebb98c661e4dd86a2835f30e12d8cabcd3fdbe5618b94a58a --- -Afghanistan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Afghanistan: SMS Guidelines -SMS Guidelines for Afghanistan including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Afghanistan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Afghanistan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **SMS Guidelines for Afghanistan** +## **SMS Guidelines for Afghanistan** -**MCC:** 412 -​**Dial Code:** 93 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 412 +​**Dial Code:** 93 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6592441-algeria-sms-guidelines.md b/support-docs/en--articles--6592441-algeria-sms-guidelines.md index 477f2411..91f86b19 100644 --- a/support-docs/en--articles--6592441-algeria-sms-guidelines.md +++ b/support-docs/en--articles--6592441-algeria-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6592441-algeria-sms-guidelines +title: "Algeria: SMS Guidelines" +description: "SMS Guidelines for Algeria including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Algeria: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: a95628327da038a580cc486ebb162b9dbadbb8be67995f1f945b6eba5238b18d --- -Algeria: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Algeria: SMS Guidelines -SMS Guidelines for Algeria including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Algeria including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Algeria: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **SMS Guidelines for Algeria** +## **SMS Guidelines for Algeria** -**MCC:** 603 -​**Dial Code:** 213 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 603 +​**Dial Code:** 213 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6592454-american-samoa-sms-guidelines.md b/support-docs/en--articles--6592454-american-samoa-sms-guidelines.md index 01a0f8ae..74bb2626 100644 --- a/support-docs/en--articles--6592454-american-samoa-sms-guidelines.md +++ b/support-docs/en--articles--6592454-american-samoa-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6592454-american-samoa-sms-guidelines +title: "American Samoa: SMS Guidelines" +description: "SMS Guidelines for American Samoa including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 93408c575e413d282f8ab5c1adcf5b90e7c69cd900a8cb117ef3996d46d38b11 --- -American Samoa: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # American Samoa: SMS Guidelines -SMS Guidelines for American Samoa including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for American Samoa including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for American Samoa +## SMS Guidelines for American Samoa -**MCC**: 311 - 544 -​**Dial Code**: 684 -​ +**MCC**: 311 - 544 +​**Dial Code**: 684 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6592456-angola-sms-guidelines.md b/support-docs/en--articles--6592456-angola-sms-guidelines.md index 02867151..dbcbeb93 100644 --- a/support-docs/en--articles--6592456-angola-sms-guidelines.md +++ b/support-docs/en--articles--6592456-angola-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6592456-angola-sms-guidelines +title: "Angola: SMS Guidelines" +description: "SMS Guidelines for Angola including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Angola: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 3ecf398f511d8ff157d18b8d57009c18bc77a84b2ff30fd4eaf052a1fd43581f --- -Angola: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Angola: SMS Guidelines -SMS Guidelines for Angola including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Angola including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Angola: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Angola** +## **SMS Guidelines for Angola** -**MCC**: 631 -​**Dial Code**: 244 -​ +**MCC**: 631 +​**Dial Code**: 244 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6592505-anguilla-sms-guidelines.md b/support-docs/en--articles--6592505-anguilla-sms-guidelines.md index ccae6a4f..b94132ab 100644 --- a/support-docs/en--articles--6592505-anguilla-sms-guidelines.md +++ b/support-docs/en--articles--6592505-anguilla-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6592505-anguilla-sms-guidelines +title: "Anguilla: SMS Guidelines" +description: "SMS Guidelines for Anguila including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Anguilla: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 76f83ca1c0d2e49c9068fa09b598a0d541cfd6febfdfe4df2b9eedcaf1e84f95 --- -Anguilla: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Anguilla: SMS Guidelines -SMS Guidelines for Anguila including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Anguila including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Anguilla: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Anguilla** +## **SMS Guidelines for Anguilla** -**MCC:** 365 -​**Dial Code:** 1264 -​ +**MCC:** 365 +​**Dial Code:** 1264 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6592509-antigua-y-barbuda-sms-guidelines.md b/support-docs/en--articles--6592509-antigua-y-barbuda-sms-guidelines.md index 51509eb3..76e5c9e2 100644 --- a/support-docs/en--articles--6592509-antigua-y-barbuda-sms-guidelines.md +++ b/support-docs/en--articles--6592509-antigua-y-barbuda-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6592509-antigua-y-barbuda-sms-guidelines +title: "Antigua y Barbuda: SMS Guidelines" +description: "SMS Guidelines for Antigua y Barbuda including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0827da4a7e283ef5bf538b7f3e7d35230eb8a85d16bbbeceac6d9432a1d4ec74 --- -Antigua y Barbuda: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Antigua y Barbuda: SMS Guidelines -SMS Guidelines for Antigua y Barbuda including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Antigua y Barbuda including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Antigua y Barbuda** +## **SMS Guidelines for Antigua y Barbuda** -**MCC:** 344 -​**Dial Code:** 1268 -​ +**MCC:** 344 +​**Dial Code:** 1268 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6592510-armenia-sms-guidelines.md b/support-docs/en--articles--6592510-armenia-sms-guidelines.md index f362f55c..08a106f4 100644 --- a/support-docs/en--articles--6592510-armenia-sms-guidelines.md +++ b/support-docs/en--articles--6592510-armenia-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6592510-armenia-sms-guidelines +title: "Armenia: SMS Guidelines" +description: "SMS Guidelines for Armenia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Armenia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: a71356655d9a1f87fdf874d12331d200550d82e6c08eda67c9c286b7d61dea07 --- -Armenia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Armenia: SMS Guidelines -SMS Guidelines for Armenia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Armenia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Armenia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 15, 2023 -Table of contents -# **SMS Guidelines for Armenia** +## **SMS Guidelines for Armenia** -**MCC:** 374 -​**Dial Code:** 283 -​ -Alphanumeric Sender IDs are supported with registration. Alpha numeric Sender ID registration is required. -​ -Without registration Alpha Sender IDs will be overwritten to a generic Alpha Sender ID, or rejected. Alpha Sender ID registration is advised. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 374 +​**Dial Code:** 283 +​ +Alphanumeric Sender IDs are supported with registration. Alpha numeric Sender ID registration is required. +​ +Without registration Alpha Sender IDs will be overwritten to a generic Alpha Sender ID, or rejected. Alpha Sender ID registration is advised. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## SMS Resources for Armenia @@ -90,5 +91,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6592538-aruba-sms-guidelines.md b/support-docs/en--articles--6592538-aruba-sms-guidelines.md index 04769813..92ddf66e 100644 --- a/support-docs/en--articles--6592538-aruba-sms-guidelines.md +++ b/support-docs/en--articles--6592538-aruba-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6592538-aruba-sms-guidelines +title: "Aruba: SMS Guidelines" +description: "SMS Guidelines for Aruba including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Aruba: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c188a2327f171147b63cde58197f8fb06123cdc5815112ca57bdb4c98ef2b3a7 --- -Aruba: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Aruba: SMS Guidelines -SMS Guidelines for Aruba including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Aruba including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Aruba: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Aruba** +## **SMS Guidelines for Aruba** -**MCC:** 363 -​**Dial Code:** 297 -​ +**MCC:** 363 +​**Dial Code:** 297 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596144-azerbaijan-sms-guidelines.md b/support-docs/en--articles--6596144-azerbaijan-sms-guidelines.md index c886b737..04e4b98b 100644 --- a/support-docs/en--articles--6596144-azerbaijan-sms-guidelines.md +++ b/support-docs/en--articles--6596144-azerbaijan-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6596144-azerbaijan-sms-guidelines +title: "Azerbaijan: SMS Guidelines" +description: "SMS Guidelines for Azerbaijan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Azerbaijan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 4f0f302e9d6250ae8ef55c4658efed1fe372c9e0167953c8dcb7cb1f05e4e26d --- -Azerbaijan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Azerbaijan: SMS Guidelines -SMS Guidelines for Azerbaijan including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Azerbaijan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Azerbaijan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 14, 2024 -Table of contents -# **SMS Guidelines for** Azerbaijan +## **SMS Guidelines for** Azerbaijan -**MCC:** 400 -​**Dial Code:** 994 -​ -Alphanumeric Sender ID registration is required. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 400 +​**Dial Code:** 994 +​ +Alphanumeric Sender ID registration is required. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596149-bahamas-sms-guidelines.md b/support-docs/en--articles--6596149-bahamas-sms-guidelines.md index e9a43200..90ddac41 100644 --- a/support-docs/en--articles--6596149-bahamas-sms-guidelines.md +++ b/support-docs/en--articles--6596149-bahamas-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6596149-bahamas-sms-guidelines +title: "Bahamas: SMS Guidelines" +description: "SMS Guidelines for Bahamas including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Bahamas: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: e623405c9f36b00f990aacf90a547e827067db6952c079eef48c8db59193fb56 --- -Bahamas: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bahamas: SMS Guidelines -SMS Guidelines for Bahamas including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Bahamas including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Bahamas: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for Bahamas** +## **SMS Guidelines for Bahamas** -**MCC:** 364 -​**Dial Code:** 1242 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 364 +​**Dial Code:** 1242 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596158-bahrain-sms-guidelines.md b/support-docs/en--articles--6596158-bahrain-sms-guidelines.md index 6179e53a..c9cc174b 100644 --- a/support-docs/en--articles--6596158-bahrain-sms-guidelines.md +++ b/support-docs/en--articles--6596158-bahrain-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6596158-bahrain-sms-guidelines +title: "Bahrain: SMS Guidelines" +description: "SMS Guidelines for Bahrain including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Bahrain: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: eed49dcb4a1a7250be774225378cd4b947d0ad3b7d2a948eaec943cee6742283 --- -Bahrain: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bahrain: SMS Guidelines -SMS Guidelines for Bahrain including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Bahrain including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Bahrain: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Bahrain** +## **SMS Guidelines for Bahrain** -**MCC:** 426 -​**Dial Code:** 973 -​ +**MCC:** 426 +​**Dial Code:** 973 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. Adult, political and religious content will be blocked by local operators @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596161-bangladesh-sms-guidelines.md b/support-docs/en--articles--6596161-bangladesh-sms-guidelines.md index ca4ba61a..797ae095 100644 --- a/support-docs/en--articles--6596161-bangladesh-sms-guidelines.md +++ b/support-docs/en--articles--6596161-bangladesh-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6596161-bangladesh-sms-guidelines +title: "Bangladesh: SMS Guidelines" +description: "SMS Guidelines for Bangladesh including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Bangladesh: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 84ee31421b2d4ac31b8e43811452545986f2b2c495524f9dd84a0b0ddc6f90f4 --- -Bangladesh: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bangladesh: SMS Guidelines -SMS Guidelines for Bangladesh including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Bangladesh including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Bangladesh: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **SMS Guidelines for Bangladesh** +## **SMS Guidelines for Bangladesh** -**MCC:** 470 -​**Dial Code:** 880 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 470 +​**Dial Code:** 880 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596210-barbados-sms-guidelines.md b/support-docs/en--articles--6596210-barbados-sms-guidelines.md index 1f5e7ea1..c7d51fd9 100644 --- a/support-docs/en--articles--6596210-barbados-sms-guidelines.md +++ b/support-docs/en--articles--6596210-barbados-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6596210-barbados-sms-guidelines +title: "Barbados: SMS Guidelines" +description: "SMS Guidelines for Barbados including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Barbados: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 44a8603d48cd067a96b5883abb43156fa44612d036c1c46bd8f9f5768bdf47c2 --- -Barbados: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Barbados: SMS Guidelines -SMS Guidelines for Barbados including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Barbados including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Barbados: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Barbados** +## **SMS Guidelines for Barbados** -**MCC:** 342 -​**Dial Code:** 1246 -​ +**MCC:** 342 +​**Dial Code:** 1246 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596227-belarus-sms-guidelines.md b/support-docs/en--articles--6596227-belarus-sms-guidelines.md index eeb25b9f..38a121eb 100644 --- a/support-docs/en--articles--6596227-belarus-sms-guidelines.md +++ b/support-docs/en--articles--6596227-belarus-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6596227-belarus-sms-guidelines +title: "Belarus: SMS Guidelines" +description: "SMS Guidelines for Belarus including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Belarus: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: b7d2fa1320c7532c9723175ee2ab7d8d21d3d41dbfd3652d689bc3151ad0a788 --- -Belarus: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Belarus: SMS Guidelines -SMS Guidelines for Belarus including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Belarus including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Belarus: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# SMS Guidelines for Belarus +## SMS Guidelines for Belarus -**MCC:** 257 -​**Dial Code:** 375 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 257 +​**Dial Code:** 375 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596235-benin-sms-guidelines.md b/support-docs/en--articles--6596235-benin-sms-guidelines.md index f5196bce..1895090e 100644 --- a/support-docs/en--articles--6596235-benin-sms-guidelines.md +++ b/support-docs/en--articles--6596235-benin-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6596235-benin-sms-guidelines +title: "Benin: SMS Guidelines" +description: "Sending SMS to Benin? See Telnyx guidance and requirements Learn more about Benin: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 86ac54a895b22555530151a0222f65ee88cf69156b77ae9dc6f0dd58e970cc3a --- -Benin: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Benin: SMS Guidelines -Sending SMS to Benin? Check out our comprehensive guidelines to ensure compliance in Benin. +Sending SMS to Benin? See Telnyx guidance and requirements Learn more about Benin: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Benin: SMS Guidelines** +## **Benin: SMS Guidelines** -**MCC:** 616 -​**Dial Code:** 229 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (61603) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 616 +​**Dial Code:** 229 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (61603) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596251-bermuda-sms-guidelines.md b/support-docs/en--articles--6596251-bermuda-sms-guidelines.md index 7c787f80..353cb081 100644 --- a/support-docs/en--articles--6596251-bermuda-sms-guidelines.md +++ b/support-docs/en--articles--6596251-bermuda-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6596251-bermuda-sms-guidelines +title: "Bermuda: SMS Guidelines" +description: "Sending SMS to Bermuda? See Telnyx guidance and requirements Learn more about Bermuda: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 92337c033032d13e5eb2f608776ea304bd51948b94c2f904a11fefce92214e7f --- -Bermuda: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bermuda: SMS Guidelines -Sending SMS to Bermuda? Check out our comprehensive guidelines to ensure compliance in Bermuda. +Sending SMS to Bermuda? See Telnyx guidance and requirements Learn more about Bermuda: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Bermuda: SMS Guidelines** +## **Bermuda: SMS Guidelines** -**MCC:** 350 -​**Dial Code:** 1441 -​ +**MCC:** 350 +​**Dial Code:** 1441 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596425-bhutan-sms-guidelines.md b/support-docs/en--articles--6596425-bhutan-sms-guidelines.md index 64aa248b..fa3b37c0 100644 --- a/support-docs/en--articles--6596425-bhutan-sms-guidelines.md +++ b/support-docs/en--articles--6596425-bhutan-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6596425-bhutan-sms-guidelines +title: "Bhutan: SMS Guidelines" +description: "Sending SMS to Bhutan? See Telnyx guidance and requirements Learn more about Bhutan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fa754fbcc35c9df0c2d12ae9b21dfc54c9f79d0dbc73a2cef5932c8ee178ffc3 --- -Bhutan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bhutan: SMS Guidelines -Sending SMS to Bhutan? Check out our comprehensive guidelines to ensure compliance in Bhutan. +Sending SMS to Bhutan? See Telnyx guidance and requirements Learn more about Bhutan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Bhutan: SMS Guidelines** +## **Bhutan: SMS Guidelines** -**MCC:** 402 -​**Dial Code:** 975 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 402 +​**Dial Code:** 975 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6596434-bosnia-and-herzegovina-sms-guidelines.md b/support-docs/en--articles--6596434-bosnia-and-herzegovina-sms-guidelines.md index 90c04c3b..bdad6fc3 100644 --- a/support-docs/en--articles--6596434-bosnia-and-herzegovina-sms-guidelines.md +++ b/support-docs/en--articles--6596434-bosnia-and-herzegovina-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6596434-bosnia-and-herzegovina-sms-guidelines +title: "Bosnia and Herzegovina: SMS Guidelines" +description: "Sending SMS to Bosnia and Herzegovina? See Telnyx guidance and requirements Learn more about Bosnia and Herzegovina: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: f3b5c56760ed507907947ebe136611c69ab7d0900f58dfd9f055e5c4c9440e11 --- -Bosnia and Herzegovina: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bosnia and Herzegovina: SMS Guidelines -Sending SMS to Bosnia and Herzegovina? Check out our comprehensive guidelines to ensure compliance in Bosnia and Herzegovina. +Sending SMS to Bosnia and Herzegovina? See Telnyx guidance and requirements Learn more about Bosnia and Herzegovina: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Bosnia and Herzegovina: SMS Guidelines** +## **Bosnia and Herzegovina: SMS Guidelines** -**MCC:** 218 -​**Dial Code:** 387 -​ +**MCC:** 218 +​**Dial Code:** 387 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6600928-botswana-sms-guidelines.md b/support-docs/en--articles--6600928-botswana-sms-guidelines.md index 5092d7ee..fddbee77 100644 --- a/support-docs/en--articles--6600928-botswana-sms-guidelines.md +++ b/support-docs/en--articles--6600928-botswana-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6600928-botswana-sms-guidelines +title: "Botswana: SMS Guidelines" +description: "Sending SMS to Botswana? See Telnyx guidance and requirements Learn more about Botswana: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 1da8f31b8c344504a86285deb6bccd863bf9cddc03ed9a74358e8e0f91083207 --- -Botswana: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Botswana: SMS Guidelines -Sending SMS to Botswana? Check out our comprehensive guidelines to ensure compliance in Botswana. +Sending SMS to Botswana? See Telnyx guidance and requirements Learn more about Botswana: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Botswana: SMS Guidelines** +## **Botswana: SMS Guidelines** -**MCC:** 652 -​**Dial Code:** 267 -​ -Alphanumeric Sender IDs are supported. Registration is not possible. -​ -The use of generic Alpha Sender IDs is not recommended as these can be rejected or blocked by local Operators. Alphanumeric Sender IDs should be directly related to the message content. -​ +**MCC:** 652 +​**Dial Code:** 267 +​ +Alphanumeric Sender IDs are supported. Registration is not possible. +​ +The use of generic Alpha Sender IDs is not recommended as these can be rejected or blocked by local Operators. Alphanumeric Sender IDs should be directly related to the message content. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6600934-brunei-darussalam-sms-guidelines.md b/support-docs/en--articles--6600934-brunei-darussalam-sms-guidelines.md index 40b6007e..b74e146f 100644 --- a/support-docs/en--articles--6600934-brunei-darussalam-sms-guidelines.md +++ b/support-docs/en--articles--6600934-brunei-darussalam-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6600934-brunei-darussalam-sms-guidelines +title: "Brunei Darussalam: SMS Guidelines" +description: "Sending SMS to Brunei Darussalam? See Telnyx guidance and requirements Learn more about Brunei Darussalam: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 3393343464c35be831a002cb4e88f21cb4ad7a58c5e3fa736b31b9145db6f614 --- -Brunei Darussalam: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Brunei Darussalam: SMS Guidelines -Sending SMS to Brunei Darussalam? Check out our comprehensive guidelines to ensure compliance in Brunei Darussalam. +Sending SMS to Brunei Darussalam? See Telnyx guidance and requirements Learn more about Brunei Darussalam: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Brunei Darussalam: SMS Guidelines** +## **Brunei Darussalam: SMS Guidelines** -**MCC:** 528 -​**Dial Code:** 673 -​ +**MCC:** 528 +​**Dial Code:** 673 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601004-burkina-faso-sms-guidelines.md b/support-docs/en--articles--6601004-burkina-faso-sms-guidelines.md index 286579e7..0ec89c56 100644 --- a/support-docs/en--articles--6601004-burkina-faso-sms-guidelines.md +++ b/support-docs/en--articles--6601004-burkina-faso-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6601004-burkina-faso-sms-guidelines +title: "Burkina Faso: SMS Guidelines" +description: "Sending SMS to Burkina Faso? See Telnyx guidance and requirements Learn more about Burkina Faso: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: ed3460baffb73b0f50b1d94273de4cdcba3bed9e75c207cd0bee38a333d5ec8c --- -Burkina Faso: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Burkina Faso: SMS Guidelines -Sending SMS to Burkina Faso? Check out our comprehensive guidelines to ensure compliance in Burkina Faso. +Sending SMS to Burkina Faso? See Telnyx guidance and requirements Learn more about Burkina Faso: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Burkina Faso: SMS Guidelines** +## **Burkina Faso: SMS Guidelines** -**MCC:** 613 -​**Dial Code:** 226 -​ +**MCC:** 613 +​**Dial Code:** 226 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601042-burundi-sms-guidelines.md b/support-docs/en--articles--6601042-burundi-sms-guidelines.md index 28cdd65b..3a67683b 100644 --- a/support-docs/en--articles--6601042-burundi-sms-guidelines.md +++ b/support-docs/en--articles--6601042-burundi-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6601042-burundi-sms-guidelines +title: "Burundi: SMS Guidelines" +description: "Sending SMS to Burundi? See Telnyx guidance and requirements Learn more about Burundi: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 3d70482ea0539e4c630a8a7a28da7844f5d8fd97ffb7310bd034d34e6de6c89a --- -Burundi: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Burundi: SMS Guidelines -Sending SMS to Burundi? Check out our comprehensive guidelines to ensure compliance in Burundi. +Sending SMS to Burundi? See Telnyx guidance and requirements Learn more about Burundi: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# Burundi: SMS Guidelines +## Burundi: SMS Guidelines -**MCC:** 642 -​**Dial Code:** 257 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 642 +​**Dial Code:** 257 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601049-cambodia-sms-guidelines.md b/support-docs/en--articles--6601049-cambodia-sms-guidelines.md index 3ec7ca81..8cec9d45 100644 --- a/support-docs/en--articles--6601049-cambodia-sms-guidelines.md +++ b/support-docs/en--articles--6601049-cambodia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6601049-cambodia-sms-guidelines +title: "Cambodia: SMS Guidelines" +description: "Sending SMS to Cambodia? See Telnyx guidance and requirements Learn more about Cambodia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: b9d18f27affe5d81e8b5efae0a8da5aaabe1a1d3a35b09f6e80e58c4247d7af6 --- -Cambodia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cambodia: SMS Guidelines -Sending SMS to Cambodia? Check out our comprehensive guidelines to ensure compliance in Cambodia. +Sending SMS to Cambodia? See Telnyx guidance and requirements Learn more about Cambodia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Cambodia: SMS Guidelines** +## **Cambodia: SMS Guidelines** -**MCC:** 456 -​**Dial Code:** 855 -​ +**MCC:** 456 +​**Dial Code:** 855 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601061-cameroon-sms-guidelines.md b/support-docs/en--articles--6601061-cameroon-sms-guidelines.md index 67b2b27c..87320a80 100644 --- a/support-docs/en--articles--6601061-cameroon-sms-guidelines.md +++ b/support-docs/en--articles--6601061-cameroon-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6601061-cameroon-sms-guidelines +title: "Cameroon: SMS Guidelines" +description: "Sending SMS to Cameroon? See Telnyx guidance and requirements Learn more about Cameroon: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 539cd3bd6eb3d9b4acd1075e9bf203dce28d9203cb03ec1e3dff226c3e4feab6 --- -Cameroon: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cameroon: SMS Guidelines -Sending SMS to Cameroon? Check out our comprehensive guidelines to ensure compliance in Cameroon. +Sending SMS to Cameroon? See Telnyx guidance and requirements Learn more about Cameroon: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Cameroon: SMS Guidelines** +## **Cameroon: SMS Guidelines** -**MCC:** 624 -​**Dial Code:** 237 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (62401) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 624 +​**Dial Code:** 237 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (62401) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601074-cape-verde-sms-guidelines.md b/support-docs/en--articles--6601074-cape-verde-sms-guidelines.md index c12b670e..9b08f428 100644 --- a/support-docs/en--articles--6601074-cape-verde-sms-guidelines.md +++ b/support-docs/en--articles--6601074-cape-verde-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6601074-cape-verde-sms-guidelines +title: "Cape Verde: SMS Guidelines" +description: "SMS Guidelines for Cape Verde including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cape Verde: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: b31b647ef4b0a6a762ee444f25a1933339c22ba793243c63519a3f9c27d9b0c0 --- -Cape Verde: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cape Verde: SMS Guidelines -SMS Guidelines for Cape Verde including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Cape Verde including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cape Verde: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Cape Verde +## SMS Guidelines for Cape Verde -**MCC:** 625 -​**Dial Code:** 238 -​ +**MCC:** 625 +​**Dial Code:** 238 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601076-cayman-islands-sms-guidelines.md b/support-docs/en--articles--6601076-cayman-islands-sms-guidelines.md index 9af36ee6..0ad1e905 100644 --- a/support-docs/en--articles--6601076-cayman-islands-sms-guidelines.md +++ b/support-docs/en--articles--6601076-cayman-islands-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6601076-cayman-islands-sms-guidelines +title: "Cayman Islands: SMS Guidelines" +description: "SMS Guidelines for Cayman Islands including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6326e2d2f49e21724544b81bb3aef76460d336318a06fcff4e87fc0fc9327624 --- -Cayman Islands: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cayman Islands: SMS Guidelines -SMS Guidelines for Cayman Islands including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Cayman Islands including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Cayman Islands** +## **SMS Guidelines for Cayman Islands** -**MCC:** 346 -​**Dial Code:** 1345 -​ +**MCC:** 346 +​**Dial Code:** 1345 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601081-central-african-republic-sms-guidelines.md b/support-docs/en--articles--6601081-central-african-republic-sms-guidelines.md index 7a3c974f..0b50febb 100644 --- a/support-docs/en--articles--6601081-central-african-republic-sms-guidelines.md +++ b/support-docs/en--articles--6601081-central-african-republic-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6601081-central-african-republic-sms-guidelines +title: "Central African Republic: SMS Guidelines" +description: "SMS Guidelines for Central African Republic including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d10dda55a81a928f1d321215b3df3a565dcbb116ed34956e43b86c7086c5d8ec --- -Central African Republic: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Central African Republic: SMS Guidelines -SMS Guidelines for Central African Republic including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Central African Republic including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Central African Republic** +## **SMS Guidelines for Central African Republic** -**MCC:** 623 -​**Dial Code:** 236 -​ +**MCC:** 623 +​**Dial Code:** 236 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601133-chad-sms-guidelines.md b/support-docs/en--articles--6601133-chad-sms-guidelines.md index cccbf108..2146dce3 100644 --- a/support-docs/en--articles--6601133-chad-sms-guidelines.md +++ b/support-docs/en--articles--6601133-chad-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6601133-chad-sms-guidelines +title: "Chad: SMS Guidelines" +description: "SMS Guidelines for Chad including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Chad: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fb8754c300f4a481143f79f887fc9027f690d37f5e05f9d31969ac75717a5941 --- -Chad: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Chad: SMS Guidelines -SMS Guidelines for Chad including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Chad including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Chad: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **SMS Guidelines for Chad** +## **SMS Guidelines for Chad** -**MCC:** 622 -​**Dial Code:** 235 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 622 +​**Dial Code:** 235 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601144-china-sms-guidelines.md b/support-docs/en--articles--6601144-china-sms-guidelines.md index 817dab2f..85a9eb76 100644 --- a/support-docs/en--articles--6601144-china-sms-guidelines.md +++ b/support-docs/en--articles--6601144-china-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6601144-china-sms-guidelines +title: "China: SMS Guidelines" +description: "SMS Guidelines for China including MCC and Dial Code. See Telnyx guidance and requirements Learn more about China: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 321f91e7619bce5bd92420a6d547ddd07f5cd377b75fa7436a19969c17223a1d --- -China: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # China: SMS Guidelines -SMS Guidelines for China including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for China including MCC and Dial Code. See Telnyx guidance and requirements Learn more about China: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 18, 2024 -Table of contents -# SMS Guidelines for China +## SMS Guidelines for China -**MCC:** 460 -​**Dial Code:** 86 -​ +**MCC:** 460 +​**Dial Code:** 86 +​ Alphanumeric Sender IDs are not supported. -All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ -All message content has to be whitelisted by local operators. It is highly advise to pre-register message content templates. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +All Alphanumeric Sender IDs will be overwritten to either a random Local Long Code or [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ +All message content has to be whitelisted by local operators. It is highly advise to pre-register message content templates. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on content whitelisting kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). --- @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6601152-comoros-sms-guidelines.md b/support-docs/en--articles--6601152-comoros-sms-guidelines.md index 4962189a..cbc186b4 100644 --- a/support-docs/en--articles--6601152-comoros-sms-guidelines.md +++ b/support-docs/en--articles--6601152-comoros-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6601152-comoros-sms-guidelines +title: "Comoros: SMS Guidelines" +description: "SMS Guidelines for Comoros including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Comoros: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 43ea876d2084958e32e0d9c32e982f93d57366049243b23e8a43f6bea5ce173a --- -Comoros: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Comoros: SMS Guidelines -SMS Guidelines for Comoros including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Comoros including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Comoros: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **SMS Guidelines for Comoros** +## **SMS Guidelines for Comoros** -**MCC:** 654 -​**Dial Code:** 269 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 654 +​**Dial Code:** 269 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6622229-pstn-replacement-local-calling-with-telnyx.md b/support-docs/en--articles--6622229-pstn-replacement-local-calling-with-telnyx.md index a2abdb92..b0a84720 100644 --- a/support-docs/en--articles--6622229-pstn-replacement-local-calling-with-telnyx.md +++ b/support-docs/en--articles--6622229-pstn-replacement-local-calling-with-telnyx.md @@ -1,25 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6622229-pstn-replacement-local-calling-with-telnyx +title: "PSTN Replacement / Local Calling with Telnyx" +description: "Establish a local presence anywhere in the world. See Telnyx guidance and requirements Learn more about PSTN Replacement / Local Calling with Telnyx with." scraped: 2026-07-08 content_hash: d89d82a0b42343f243d398e3d4b6901becb263d8ecf917278d5bad885b2f54e8 --- -PSTN Replacement / Local Calling with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # PSTN Replacement / Local Calling with Telnyx -Establish a local presence anywhere in the world. -Buy a local number, route calls via Telnyx's Tier-1 in-country carriers, and ensure every call is seen by the callee as a local call. +Establish a local presence anywhere in the world. See Telnyx guidance and requirements Learn more about PSTN Replacement / Local Calling with Telnyx with. -Written by Ashish Muni -Updated over 3 weeks ago -Table of contents -# **What is local calling?** +## **What is local calling?** --- @@ -33,7 +33,7 @@ This results in failed calls, SIP 503 errors, and poor call completion rates. --- -# The Telnyx local calling solution +## The Telnyx local calling solution ![](_images/fac338ec174bdaaf.png) @@ -52,7 +52,7 @@ This means your business can establish a genuine local presence in any supported --- -# Key benefits +## Key benefits * **Higher call completion rates** — calls are no longer blocked at international exchanges * **Local caller ID delivered correctly** — the callee sees a local number, not an international one @@ -61,7 +61,7 @@ This means your business can establish a genuine local presence in any supported --- -# **What are the requirements for using Local Calling?** +## **What are the requirements for using Local Calling?** There are no additional fees or complex setup steps. You simply need a Telnyx number with the **Local Calling** feature enabled. @@ -77,16 +77,16 @@ You can purchase a number directly in the Telnyx Portal: ![](_images/58925d1e9cc40804.png) - Alternatively, email [numbering@telnyx.com](mailto:numbering@telnyx.com) to request a number, or port your existing number to Telnyx — see the [porting policy & procedure](https://support.telnyx.com/en/articles/1130630-porting-policy-procedure) guide. + Alternatively, email [numbering@telnyx.com](mailto:numbering@telnyx.com) to request a number, or port your existing number to Telnyx — see the [porting policy & procedure](https://support.telnyx.com/en/articles/1130630-porting-policy-procedure) guide. ​ 6. Use this same number as CLI on your outbound calls. -Review our [Caller ID Policy](https://PSTN%20/%20Local%20Calling%20with%20Telnyx) and [Number Formats](https://support.telnyx.com/en/articles/1130706-sip-connection-number-formats) which can help with localisation preferences. +Review our [Caller ID Policy](https://PSTN%20/%20Local%20Calling%20with%20Telnyx) and [Number Formats](https://support.telnyx.com/en/articles/1130706-sip-connection-number-formats) which can help with localisation preferences. ​ --- -# What if I don't use the local calling feature? +## What if I don't use the local calling feature? If you are not able to purchase a Telnyx local number, it is recommended to use a CLI from a **different country** than the destination. Calls with a matching foreign CLI are the most likely to be blocked. @@ -96,7 +96,7 @@ If you use a non-Telnyx number from the same locale as the destination, the call --- -# Supported countries +## Supported countries Telnyx currently supports local calling for the following countries. This list continues to grow as we expand our global carrier network. @@ -204,5 +204,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6661326-congo-sms-guidelines.md b/support-docs/en--articles--6661326-congo-sms-guidelines.md index c349c410..45b04e33 100644 --- a/support-docs/en--articles--6661326-congo-sms-guidelines.md +++ b/support-docs/en--articles--6661326-congo-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6661326-congo-sms-guidelines +title: "Congo: SMS Guidelines" +description: "SMS Guidelines for Congo including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Congo: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 4664eec3c60f6b096eea5ca40584cf1d90817d268531eb2a7e6ecfdd178cef06 --- -Congo: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Congo: SMS Guidelines -SMS Guidelines for Congo including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Congo including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Congo: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Congo +## SMS Guidelines for Congo -**MCC:** 629 -​**Dial Code:** 242 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (62910) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 629 +​**Dial Code:** 242 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (62910) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6661342-congo-sms-guidelines.md b/support-docs/en--articles--6661342-congo-sms-guidelines.md index aac020e1..978400d9 100644 --- a/support-docs/en--articles--6661342-congo-sms-guidelines.md +++ b/support-docs/en--articles--6661342-congo-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6661342-congo-sms-guidelines +title: "Congo SMS Guidelines" +description: "SMS Guidelines for D.R.o.t.C. See Telnyx guidance and requirements Learn more about Congo SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 5bba386efd458060af8ebbc21969ca68620394bfad1a7ebf22c1bc47cc0c089a --- -Congo SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Congo SMS Guidelines -SMS Guidelines for D.R.o.t.C. including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for D.R.o.t.C. See Telnyx guidance and requirements Learn more about Congo SMS Guidelines with Telnyx. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# **SMS Guidelines for Democratic Republic of the Congo** +## **SMS Guidelines for Democratic Republic of the Congo** -**MCC:** 243 -​**Dial Code:** 630 -​ -​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are supported. -​ -For Network Vodacom (63001) Alphanumeric Sender IDs are only supported with registration. Outside of this network, Alphanumeric Sender IDs can be replaced by Generic Alpha Sender ID or random [Short Code](https://telnyx.com/products/sms-short-code). -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 243 +​**Dial Code:** 630 +​ +​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are supported. +​ +For Network Vodacom (63001) Alphanumeric Sender IDs are only supported with registration. Outside of this network, Alphanumeric Sender IDs can be replaced by Generic Alpha Sender ID or random [Short Code](https://telnyx.com/products/sms-short-code). +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6661387-cook-islands-sms-guidelines.md b/support-docs/en--articles--6661387-cook-islands-sms-guidelines.md index c1b96269..0599e8c2 100644 --- a/support-docs/en--articles--6661387-cook-islands-sms-guidelines.md +++ b/support-docs/en--articles--6661387-cook-islands-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6661387-cook-islands-sms-guidelines +title: "Cook Islands: SMS Guidelines" +description: "SMS Guidelines for Cook Islands including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cook Islands: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 8126dafc564f79a57feaf23ed269975dd313593f32fdffafd257e7b326eee511 --- -Cook Islands: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cook Islands: SMS Guidelines -SMS Guidelines for Cook Islands including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Cook Islands including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cook Islands: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 17, 2023 -Table of contents -# SMS Guidelines for Cook Islands +## SMS Guidelines for Cook Islands -**MCC:** 682 -​**Dial Code:** 548 -​ +**MCC:** 682 +​**Dial Code:** 548 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -88,5 +89,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6665111-cote-d-ivoire-sms-guidelines.md b/support-docs/en--articles--6665111-cote-d-ivoire-sms-guidelines.md index fd93823c..66756a54 100644 --- a/support-docs/en--articles--6665111-cote-d-ivoire-sms-guidelines.md +++ b/support-docs/en--articles--6665111-cote-d-ivoire-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6665111-cote-d-ivoire-sms-guidelines +title: "Cote d'Ivoire: SMS Guidelines" +description: "SMS Guidelines for Cote d'lvoire including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cote d'Ivoire: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: ef474ce0024ae3f098cc893c6c9cce7cb582d3372ebbe38fe55c8f9710f55f84 --- -Cote d'Ivoire: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cote d'Ivoire: SMS Guidelines -SMS Guidelines for Cote d'lvoire including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Cote d'lvoire including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cote d'Ivoire: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Cote d'lvoire** +## **SMS Guidelines for Cote d'lvoire** -**MCC:** 612 -​**Dial Code:** 225 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (61205) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 612 +​**Dial Code:** 225 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (61205) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6665126-cuba-sms-guidelines.md b/support-docs/en--articles--6665126-cuba-sms-guidelines.md index 8de8b28e..0c1e952f 100644 --- a/support-docs/en--articles--6665126-cuba-sms-guidelines.md +++ b/support-docs/en--articles--6665126-cuba-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6665126-cuba-sms-guidelines +title: "Cuba: SMS Guidelines" +description: "SMS Guidelines for Cuba including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cuba: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 47cd051dfee35a959bceabaad46065ac460fa800575737f8811375ea6e1fdf10 --- -Cuba: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cuba: SMS Guidelines -SMS Guidelines for Cuba including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Cuba including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cuba: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Cuba** +## **SMS Guidelines for Cuba** -**MCC:** 368 -​**Dial Code:** 53 -​ -Alphanumeric Sender IDs are supported with registration. Alpha numeric Sender ID registration is required. -​ -Senders composed of a combination of letters and numbers are not supported. -​ -Provision times for Alphanumeric Registration up to 6 months. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 368 +​**Dial Code:** 53 +​ +Alphanumeric Sender IDs are supported with registration. Alpha numeric Sender ID registration is required. +​ +Senders composed of a combination of letters and numbers are not supported. +​ +Provision times for Alphanumeric Registration up to 6 months. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6665171-cyprus-sms-guidelines.md b/support-docs/en--articles--6665171-cyprus-sms-guidelines.md index 9290376e..93d5e9b9 100644 --- a/support-docs/en--articles--6665171-cyprus-sms-guidelines.md +++ b/support-docs/en--articles--6665171-cyprus-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6665171-cyprus-sms-guidelines +title: "Cyprus: SMS Guidelines" +description: "SMS Guidelines for Cyprus including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cyprus: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: f4931b952f76415e635248300ffdf92f458690fc60bf4de52cc7e00009b97a9f --- -Cyprus: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cyprus: SMS Guidelines -SMS Guidelines for Cyprus including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Cyprus including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Cyprus: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Cyprus** +## **SMS Guidelines for Cyprus** -**MCC:** 357 -​**Dial Code:** 280 -​ +**MCC:** 357 +​**Dial Code:** 280 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6665699-djibouti-sms-guidelines.md b/support-docs/en--articles--6665699-djibouti-sms-guidelines.md index 9cb79457..76b4f06e 100644 --- a/support-docs/en--articles--6665699-djibouti-sms-guidelines.md +++ b/support-docs/en--articles--6665699-djibouti-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6665699-djibouti-sms-guidelines +title: "Djibouti: SMS Guidelines" +description: "SMS Guidelines for Djibouti including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Djibouti: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 94f3acfce602a7349373c6193cde10d10a534591be6d80f70aa529ea7eee1ca2 --- -Djibouti: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Djibouti: SMS Guidelines -SMS Guidelines for Djibouti including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Djibouti including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Djibouti: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines Djibouti** +## **SMS Guidelines Djibouti** -**MCC:** 253 -​**Dial Code:** 638 -​ +**MCC:** 253 +​**Dial Code:** 638 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6665707-dominica-sms-guidelines.md b/support-docs/en--articles--6665707-dominica-sms-guidelines.md index d48c8cde..7a22ef4e 100644 --- a/support-docs/en--articles--6665707-dominica-sms-guidelines.md +++ b/support-docs/en--articles--6665707-dominica-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6665707-dominica-sms-guidelines +title: "Dominica: SMS Guidelines" +description: "SMS Guidelines for Dominica including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Dominica: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 4b72b6262c1c6fa59e5fd1be48231bdc1485b5fc19a8fc5a9fa4f7e101203d18 --- -Dominica: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Dominica: SMS Guidelines -SMS Guidelines for Dominica including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Dominica including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Dominica: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Dominica** +## **SMS Guidelines for Dominica** -**MCC:** 366 -​**Dial Code:** 1767 -​ +**MCC:** 366 +​**Dial Code:** 1767 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6665730-dominican-republic-sms-guidelines.md b/support-docs/en--articles--6665730-dominican-republic-sms-guidelines.md index f47dd8c8..698d4ced 100644 --- a/support-docs/en--articles--6665730-dominican-republic-sms-guidelines.md +++ b/support-docs/en--articles--6665730-dominican-republic-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6665730-dominican-republic-sms-guidelines +title: "Dominican Republic: SMS Guidelines" +description: "Sending SMS to Dominican Republic? See Telnyx guidance and requirements Learn more about Dominican Republic: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 55be1e7f3ec4266b64f6865f512a6965e1855ae4f96c83316a5471e2abf98326 --- -Dominican Republic: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Dominican Republic: SMS Guidelines -Sending SMS to Dominican Republic? Check out our comprehensive guidelines to ensure compliance in Dominican Republic. +Sending SMS to Dominican Republic? See Telnyx guidance and requirements Learn more about Dominican Republic: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Dominican Republic: SMS Guidelines** +## **Dominican Republic: SMS Guidelines** -**MCC:** 370 -​**Dial Code:** 1809 -​ -Alphanumeric Sender IDs are supported. No registration is required. -​ -Occasionally Alphanumeric Sender ID might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 370 +​**Dial Code:** 1809 +​ +Alphanumeric Sender IDs are supported. No registration is required. +​ +Occasionally Alphanumeric Sender ID might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670411-egypt-sms-guidelines.md b/support-docs/en--articles--6670411-egypt-sms-guidelines.md index 498398e3..89dd00e9 100644 --- a/support-docs/en--articles--6670411-egypt-sms-guidelines.md +++ b/support-docs/en--articles--6670411-egypt-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6670411-egypt-sms-guidelines +title: "Egypt: SMS Guidelines" +description: "Sending SMS to Egypt? See Telnyx guidance and requirements Learn more about Egypt: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 7ba4358651110017be6715a532396231f0f2e103c6b2961a31037b206cf1202c --- -Egypt: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Egypt: SMS Guidelines -Sending SMS to Egypt? Check out our comprehensive guidelines to ensure compliance in Egypt. +Sending SMS to Egypt? See Telnyx guidance and requirements Learn more about Egypt: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Egypt: SMS Guidelines** +## **Egypt: SMS Guidelines** -**MCC:** 602 -​**Dial Code:** 20 -​ -Alphanumeric Sender IDs are supported. -​ -For network Etisalat (60203), Alphanumeric Senders are only supported through registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 602 +​**Dial Code:** 20 +​ +Alphanumeric Sender IDs are supported. +​ +For network Etisalat (60203), Alphanumeric Senders are only supported through registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670439-equatorial-guinea-sms-guidelines.md b/support-docs/en--articles--6670439-equatorial-guinea-sms-guidelines.md index a6fa6b01..f8e220b7 100644 --- a/support-docs/en--articles--6670439-equatorial-guinea-sms-guidelines.md +++ b/support-docs/en--articles--6670439-equatorial-guinea-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670439-equatorial-guinea-sms-guidelines +title: "Equatorial Guinea: SMS Guidelines" +description: "Sending SMS to Equatorial Guinea? See Telnyx guidance and requirements Learn more about Equatorial Guinea: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c1288817f4cc59e3ca0586395799be6be4dfcccc823ae560fbd24c686806e779 --- -Equatorial Guinea: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Equatorial Guinea: SMS Guidelines -Sending SMS to Equatorial Guinea? Check out our comprehensive guidelines to ensure compliance in Equatorial Guinea. +Sending SMS to Equatorial Guinea? See Telnyx guidance and requirements Learn more about Equatorial Guinea: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Equatorial Guinea: SMS Guidelines** +## **Equatorial Guinea: SMS Guidelines** -**MCC:** 627 -​**Dial Code:** 240 -​ +**MCC:** 627 +​**Dial Code:** 240 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670452-eritrea-sms-guidelines.md b/support-docs/en--articles--6670452-eritrea-sms-guidelines.md index 2fdeae4d..ce6ae164 100644 --- a/support-docs/en--articles--6670452-eritrea-sms-guidelines.md +++ b/support-docs/en--articles--6670452-eritrea-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6670452-eritrea-sms-guidelines +title: "Eritrea: SMS Guidelines" +description: "Sending SMS to Eritrea? See Telnyx guidance and requirements Learn more about Eritrea: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 8f459d1d6e9237a5c63a0c3509009a67bd041fcaaee14abf993eb9d626316e75 --- -Eritrea: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Eritrea: SMS Guidelines -Sending SMS to Eritrea? Check out our comprehensive guidelines to ensure compliance in Eritrea. +Sending SMS to Eritrea? See Telnyx guidance and requirements Learn more about Eritrea: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Eritrea: SMS Guidelines +## Eritrea: SMS Guidelines -**MCC:** 657 -​**Dial Code:** 291 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ +**MCC:** 657 +​**Dial Code:** 291 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. Religious, political or adult traffic is prohibited. @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670465-ethiopia-sms-guidelines.md b/support-docs/en--articles--6670465-ethiopia-sms-guidelines.md index 9125df59..4896dd58 100644 --- a/support-docs/en--articles--6670465-ethiopia-sms-guidelines.md +++ b/support-docs/en--articles--6670465-ethiopia-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6670465-ethiopia-sms-guidelines +title: "Ethiopia: SMS Guidelines" +description: "Sending SMS to Ethiopia? See Telnyx guidance and requirements Learn more about Ethiopia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 69ed0c389523493ff811ebdecea1c9269fa4083df4c998e485b9d5486f2b05bf --- -Ethiopia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ethiopia: SMS Guidelines -Sending SMS to Ethiopia? Check out our comprehensive guidelines to ensure compliance in Ethiopia. +Sending SMS to Ethiopia? See Telnyx guidance and requirements Learn more about Ethiopia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Ethiopia: SMS Guidelines** +## **Ethiopia: SMS Guidelines** -**MCC:** 636 -​**Dial Code:** 251 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (63601) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -Sending traffic related to local Banking or Promotional traffic is not allowed -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 636 +​**Dial Code:** 251 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (63601) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +Sending traffic related to local Banking or Promotional traffic is not allowed +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670750-falkland-islands-sms-guidelines.md b/support-docs/en--articles--6670750-falkland-islands-sms-guidelines.md index 34267281..95bf2cc1 100644 --- a/support-docs/en--articles--6670750-falkland-islands-sms-guidelines.md +++ b/support-docs/en--articles--6670750-falkland-islands-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670750-falkland-islands-sms-guidelines +title: "Falkland Islands: SMS Guidelines" +description: "Sending SMS to Falkland? See Telnyx guidance and requirements Learn more about Falkland Islands: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 2194114ab7f979cb77693e5d6330c5e5a1509ba0548e42259cc6bae8aafda34e --- -Falkland Islands: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Falkland Islands: SMS Guidelines -Sending SMS to Falkland? Check out our comprehensive guidelines to ensure compliance in Falkland. +Sending SMS to Falkland? See Telnyx guidance and requirements Learn more about Falkland Islands: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Falkland Islands: SMS Guidelines** +## **Falkland Islands: SMS Guidelines** -**MCC:** 750 -​**Dial Code:** 500 -​ +**MCC:** 750 +​**Dial Code:** 500 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670775-faroe-islands-sms-guidelines.md b/support-docs/en--articles--6670775-faroe-islands-sms-guidelines.md index 4a820fed..6231898a 100644 --- a/support-docs/en--articles--6670775-faroe-islands-sms-guidelines.md +++ b/support-docs/en--articles--6670775-faroe-islands-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670775-faroe-islands-sms-guidelines +title: "Faroe Islands: SMS Guidelines" +description: "Sending SMS to Faroe Islands? See Telnyx guidance and requirements Learn more about Faroe Islands: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: cde1a6edbaa5d6ccb15dca36474443bd1e24b365ab772ff696a1a2d9e8f3d5a7 --- -Faroe Islands: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Faroe Islands: SMS Guidelines -Sending SMS to Faroe Islands? Check out our comprehensive guidelines to ensure compliance in Faroe Islands. +Sending SMS to Faroe Islands? See Telnyx guidance and requirements Learn more about Faroe Islands: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Faroe Islands: SMS Guidelines** +## **Faroe Islands: SMS Guidelines** -**MCC:** 288 -​**Dial Code:** 298 -​ +**MCC:** 288 +​**Dial Code:** 298 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670784-fiji-sms-guidelines.md b/support-docs/en--articles--6670784-fiji-sms-guidelines.md index a973ebcd..7c4b11ed 100644 --- a/support-docs/en--articles--6670784-fiji-sms-guidelines.md +++ b/support-docs/en--articles--6670784-fiji-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670784-fiji-sms-guidelines +title: "Fiji: SMS Guidelines" +description: "Sending SMS to Fiji? See Telnyx guidance and requirements Learn more about Fiji: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: f4e875939aeaeef5ec7ff1cfe62b9df52ae29383cd28baba027653cb5d26514f --- -Fiji: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Fiji: SMS Guidelines -Sending SMS to Fiji? Check out our comprehensive guidelines to ensure compliance in Fiji. +Sending SMS to Fiji? See Telnyx guidance and requirements Learn more about Fiji: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Fiji: SMS Guidelines +## Fiji: SMS Guidelines -**MCC:** 542 -​**Dial Code:** 679 -​ +**MCC:** 542 +​**Dial Code:** 679 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670802-french-guyana-sms-guidelines.md b/support-docs/en--articles--6670802-french-guyana-sms-guidelines.md index ae84f07a..84f904d3 100644 --- a/support-docs/en--articles--6670802-french-guyana-sms-guidelines.md +++ b/support-docs/en--articles--6670802-french-guyana-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670802-french-guyana-sms-guidelines +title: "French Guyana: SMS Guidelines" +description: "French Guyana SMS: Alphanumeric Sender IDs allowed without registration. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2853bc09f4f6d0806daba98e8a184fbd1e45e5432ac92a303be51c03e628b3aa --- -French Guyana: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # French Guyana: SMS Guidelines -French Guyana SMS: Alphanumeric Sender IDs allowed without registration. No content restrictions. Follow the Acceptable Use Policy. +French Guyana SMS: Alphanumeric Sender IDs allowed without registration. See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 3, 2023 -Table of contents -# **French Guyana: SMS Guidelines** +## **French Guyana: SMS Guidelines** -**MCC:** 742 -​**Dial Code:** 594 -​ +**MCC:** 742 +​**Dial Code:** 594 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670819-french-polynesia-sms-guidelines.md b/support-docs/en--articles--6670819-french-polynesia-sms-guidelines.md index fcd203ff..c96690cb 100644 --- a/support-docs/en--articles--6670819-french-polynesia-sms-guidelines.md +++ b/support-docs/en--articles--6670819-french-polynesia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670819-french-polynesia-sms-guidelines +title: "French Polynesia: SMS Guidelines" +description: "Sending SMS to French Polynesia? See Telnyx guidance and requirements Learn more about French Polynesia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 49917c0e182abf89c2e27bc1329c91ed758e1d713df6862455fd71dc55f98492 --- -French Polynesia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # French Polynesia: SMS Guidelines -Sending SMS to French Polynesia? Check out our comprehensive guidelines to ensure compliance in French Polynesia. +Sending SMS to French Polynesia? See Telnyx guidance and requirements Learn more about French Polynesia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **French Polynesia: SMS Guidelines** +## **French Polynesia: SMS Guidelines** -**MCC:** 547 -​**Dial Code:** 689 -​ +**MCC:** 547 +​**Dial Code:** 689 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670834-gabon-sms-guidelines.md b/support-docs/en--articles--6670834-gabon-sms-guidelines.md index 64e6a0b5..a5c271ee 100644 --- a/support-docs/en--articles--6670834-gabon-sms-guidelines.md +++ b/support-docs/en--articles--6670834-gabon-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6670834-gabon-sms-guidelines +title: "Gabon: SMS Guidelines" +description: "Sending SMS to Gabon? See Telnyx guidance and requirements Learn more about Gabon: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: e21c8444f4c74bfb0c5c9d631e9661f467bf329c0a781fb340b2f20ccc5ff535 --- -Gabon: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Gabon: SMS Guidelines -Sending SMS to Gabon? Check out our comprehensive guidelines to ensure compliance in Gabon. +Sending SMS to Gabon? See Telnyx guidance and requirements Learn more about Gabon: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Gabon: SMS Guidelines** +## **Gabon: SMS Guidelines** -**MCC:** 628 -​**Dial Code:** 241 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 628 +​**Dial Code:** 241 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). --- @@ -66,5 +67,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670843-gambia-sms-guidelines.md b/support-docs/en--articles--6670843-gambia-sms-guidelines.md index af0c4f84..64a38eed 100644 --- a/support-docs/en--articles--6670843-gambia-sms-guidelines.md +++ b/support-docs/en--articles--6670843-gambia-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6670843-gambia-sms-guidelines +title: "Gambia: SMS Guidelines" +description: "Sending SMS to Gambia? See Telnyx guidance and requirements Learn more about Gambia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 3c380229445a8e793fdd9cc857072ba2496dcfb32e95966f9e3065b7a6d2cb95 --- -Gambia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Gambia: SMS Guidelines -Sending SMS to Gambia? Check out our comprehensive guidelines to ensure compliance in Gambia. +Sending SMS to Gambia? See Telnyx guidance and requirements Learn more about Gambia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Gambia: SMS Guidelines +## Gambia: SMS Guidelines -**MCC:** 628 -​**Dial Code:** 241 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ +**MCC:** 628 +​**Dial Code:** 241 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. Religious, political or adult traffic is prohibited. @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670856-georgia-sms-guidelines.md b/support-docs/en--articles--6670856-georgia-sms-guidelines.md index e71e53f2..b567a944 100644 --- a/support-docs/en--articles--6670856-georgia-sms-guidelines.md +++ b/support-docs/en--articles--6670856-georgia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670856-georgia-sms-guidelines +title: "Georgia: SMS Guidelines" +description: "Sending SMS to Georgia? See Telnyx guidance and requirements Learn more about Georgia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 261caeb50313268b3e8da204074afc4b83ed3393e201b71dd6163b3cde3a8789 --- -Georgia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Georgia: SMS Guidelines -Sending SMS to Georgia? Check out our comprehensive guidelines to ensure compliance in Georgia. +Sending SMS to Georgia? See Telnyx guidance and requirements Learn more about Georgia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Georgia: SMS Guidelines** +## **Georgia: SMS Guidelines** -**MCC:** 282 -​**Dial Code:** 995 -​ +**MCC:** 282 +​**Dial Code:** 995 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670869-germany-sms-guidelines.md b/support-docs/en--articles--6670869-germany-sms-guidelines.md index 77f2489f..9fdc0fc2 100644 --- a/support-docs/en--articles--6670869-germany-sms-guidelines.md +++ b/support-docs/en--articles--6670869-germany-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670869-germany-sms-guidelines +title: "Germany: SMS Guidelines" +description: "Sending SMS to Germany? See Telnyx guidance and requirements Learn more about Germany: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: ff9efd4d9411d593c90542bd1fdfe770b0b16343c310d357e4ae22051c500077 --- -Germany: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Germany: SMS Guidelines -Sending SMS to Germany? Check out our comprehensive guidelines to ensure compliance in Germany. +Sending SMS to Germany? See Telnyx guidance and requirements Learn more about Germany: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Germany: SMS Guidelines** +## **Germany: SMS Guidelines** -**MCC:** 262 -​**Dial Code:** 49 -​ +**MCC:** 262 +​**Dial Code:** 49 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670870-ghana-sms-guidelines.md b/support-docs/en--articles--6670870-ghana-sms-guidelines.md index b64c5057..46a76a58 100644 --- a/support-docs/en--articles--6670870-ghana-sms-guidelines.md +++ b/support-docs/en--articles--6670870-ghana-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6670870-ghana-sms-guidelines +title: "Ghana: SMS Guidelines" +description: "Sending SMS to Ghana? See Telnyx guidance and requirements Learn more about Ghana: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: add2f1b8c73525a399f87f10702f02c1253aa0c292013fcd3b456e96fe4a653a --- -Ghana: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Ghana: SMS Guidelines -Sending SMS to Ghana? Check out our comprehensive guidelines to ensure compliance in Ghana. +Sending SMS to Ghana? See Telnyx guidance and requirements Learn more about Ghana: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Ghana: SMS Guidelines +## Ghana: SMS Guidelines -**MCC:** 620 -​**Dial Code:** 233 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (62001) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 620 +​**Dial Code:** 233 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (62001) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670878-gibraltar-sms-guidelines.md b/support-docs/en--articles--6670878-gibraltar-sms-guidelines.md index c4a3e3e4..2635edda 100644 --- a/support-docs/en--articles--6670878-gibraltar-sms-guidelines.md +++ b/support-docs/en--articles--6670878-gibraltar-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670878-gibraltar-sms-guidelines +title: "Gibraltar: SMS Guidelines" +description: "Sending SMS to Gibraltar? See Telnyx guidance and requirements Learn more about Gibraltar: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 8e01b811534f81c42f626dba6dc910d654865bc5f9a4681855d739f9c37bd6ea --- -Gibraltar: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Gibraltar: SMS Guidelines -Sending SMS to Gibraltar? Check out our comprehensive guidelines to ensure compliance in Gibraltar. +Sending SMS to Gibraltar? See Telnyx guidance and requirements Learn more about Gibraltar: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Gibraltar: SMS Guidelines** +## **Gibraltar: SMS Guidelines** -**MCC:** 266 -​**Dial Code:** 350 -​ +**MCC:** 266 +​**Dial Code:** 350 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670885-greenland-sms-guidelines.md b/support-docs/en--articles--6670885-greenland-sms-guidelines.md index e55602f3..da6f522f 100644 --- a/support-docs/en--articles--6670885-greenland-sms-guidelines.md +++ b/support-docs/en--articles--6670885-greenland-sms-guidelines.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/6670885-greenland-sms-guidelines +title: "Greenland: SMS Guidelines" +description: "Sending SMS to Greenland? See Telnyx guidance and requirements Learn more about Greenland: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 4d5b286e38edd092692689c5e26496ab400ce84208b17395a3ee07319be2e402 --- -Greenland: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Greenland: SMS Guidelines -Sending SMS to Greenland? Check out our comprehensive guidelines to ensure compliance in Greenland. +Sending SMS to Greenland? See Telnyx guidance and requirements Learn more about Greenland: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Greenland: SMS Guidelines +## Greenland: SMS Guidelines -**MCC:** 290 -​**Dial Code:** 299 -​ +**MCC:** 290 +​**Dial Code:** 299 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. ​ There are no restrictions with regards to content towards this destination. @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6670896-grenada-sms-guidelines.md b/support-docs/en--articles--6670896-grenada-sms-guidelines.md index 22d9203e..7e5cfd6a 100644 --- a/support-docs/en--articles--6670896-grenada-sms-guidelines.md +++ b/support-docs/en--articles--6670896-grenada-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6670896-grenada-sms-guidelines +title: "Grenada: SMS Guidelines" +description: "Sending SMS to Grenada? See Telnyx guidance and requirements Learn more about Grenada: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: d3a1db447a92e4ef624acd72efc5236ee6d55858aa3dfbf9b1df3f62885740e4 --- -Grenada: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Grenada: SMS Guidelines -Sending SMS to Grenada? Check out our comprehensive guidelines to ensure compliance in Grenada. +Sending SMS to Grenada? See Telnyx guidance and requirements Learn more about Grenada: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 15, 2023 -Table of contents -# **Grenada: SMS Guidelines** +## **Grenada: SMS Guidelines** -**MCC:** 352 -​**Dial Code:** 1473 -​ +**MCC:** 352 +​**Dial Code:** 1473 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -88,5 +89,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6671462-guadeloupe-sms-guidelines.md b/support-docs/en--articles--6671462-guadeloupe-sms-guidelines.md index fb6b3dfc..075d7024 100644 --- a/support-docs/en--articles--6671462-guadeloupe-sms-guidelines.md +++ b/support-docs/en--articles--6671462-guadeloupe-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6671462-guadeloupe-sms-guidelines +title: "Guadeloupe: SMS Guidelines" +description: "SMS Guidelines for Guadeloupe including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guadeloupe: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 832d06ccb1608e1196a1bca90ba0b049057c16f12163e309ba8555f90516fc8c --- -Guadeloupe: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guadeloupe: SMS Guidelines -SMS Guidelines for Guadeloupe including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Guadeloupe including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guadeloupe: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Guadeloupe** +## **SMS Guidelines for Guadeloupe** -**MCC:** 340 -​**Dial Code:** 590 -​ +**MCC:** 340 +​**Dial Code:** 590 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6671472-guam-sms-guidelines.md b/support-docs/en--articles--6671472-guam-sms-guidelines.md index a173cc5b..a8e1edd3 100644 --- a/support-docs/en--articles--6671472-guam-sms-guidelines.md +++ b/support-docs/en--articles--6671472-guam-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6671472-guam-sms-guidelines +title: "Guam: SMS Guidelines" +description: "SMS Guidelines for Guam including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guam: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 0b375a977ac5d037b648dd9c377944a84e1972227f716a8e884acc38733192ad --- -Guam: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guam: SMS Guidelines -SMS Guidelines for Guam including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Guam including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guam: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Guam** +## **SMS Guidelines for Guam** -**MCC:** 310 -​**Dial Code:** 1671 -​ -The use of Alphanumeric Sender IDs is not allowed/supported for this destination. -​ -For this destination, only traffic with Long Code is permitted. -​ +**MCC:** 310 +​**Dial Code:** 1671 +​ +The use of Alphanumeric Sender IDs is not allowed/supported for this destination. +​ +For this destination, only traffic with Long Code is permitted. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6671488-guinea-sms-guidelines.md b/support-docs/en--articles--6671488-guinea-sms-guidelines.md index 8db8ff67..52f58506 100644 --- a/support-docs/en--articles--6671488-guinea-sms-guidelines.md +++ b/support-docs/en--articles--6671488-guinea-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6671488-guinea-sms-guidelines +title: "Guinea: SMS Guidelines" +description: "SMS Guidelines for Guinea including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guinea: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 205932e02e5985f5c8b35c788ed7774ed6d53bdb6371d0303ceef4bbf72a5064 --- -Guinea: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guinea: SMS Guidelines -SMS Guidelines for Guinea including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Guinea including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guinea: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Guinea** +## **SMS Guidelines for Guinea** -**MCC:** 611 -​**Dial Code:** 224 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (61104) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 611 +​**Dial Code:** 224 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (61104) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6671725-guinea-bissau-sms-guidelines.md b/support-docs/en--articles--6671725-guinea-bissau-sms-guidelines.md index a6856774..9fd4464c 100644 --- a/support-docs/en--articles--6671725-guinea-bissau-sms-guidelines.md +++ b/support-docs/en--articles--6671725-guinea-bissau-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6671725-guinea-bissau-sms-guidelines +title: "Guinea-Bissau: SMS Guidelines" +description: "SMS Guidelines for Guinea-Bissau including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guinea-Bissau: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 239bcd235cb0f342ebf6e3368a39c13830d4c6d42d0259669e3a6dc3e6a7980a --- -Guinea-Bissau: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guinea-Bissau: SMS Guidelines -SMS Guidelines for Guinea-Bissau including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Guinea-Bissau including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guinea-Bissau: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Guinea-Bissau** +## **SMS Guidelines for Guinea-Bissau** -**MCC:** 632 -​**Dial Code:** 245 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (63202) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 632 +​**Dial Code:** 245 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (63202) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6671856-guyana-sms-guidelines.md b/support-docs/en--articles--6671856-guyana-sms-guidelines.md index 34ce03b6..6d1b706a 100644 --- a/support-docs/en--articles--6671856-guyana-sms-guidelines.md +++ b/support-docs/en--articles--6671856-guyana-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6671856-guyana-sms-guidelines +title: "Guyana: SMS Guidelines" +description: "SMS Guidelines for Guyana including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guyana: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 6ff608973ecb3c224708aa5506af1606cd2266cb8658bb3b4a8a4a09e386b49e --- -Guyana: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Guyana: SMS Guidelines -SMS Guidelines for Guyana including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Guyana including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Guyana: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Guyana** +## **SMS Guidelines for Guyana** -**MCC:** 738 -​**Dial Code:** 592 -​ +**MCC:** 738 +​**Dial Code:** 592 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674331-haiti-sms-guidelines.md b/support-docs/en--articles--6674331-haiti-sms-guidelines.md index 4562e18f..ef65b7cc 100644 --- a/support-docs/en--articles--6674331-haiti-sms-guidelines.md +++ b/support-docs/en--articles--6674331-haiti-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6674331-haiti-sms-guidelines +title: "Haiti: SMS Guidelines" +description: "SMS Guidelines for Haiti including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Haiti: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 416343e3b6f88dcc875d6a2cfcd5d6ed11891202e82445f55d42e89cdb208c89 --- -Haiti: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Haiti: SMS Guidelines -SMS Guidelines for Haiti including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Haiti including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Haiti: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -July 25, 2025 -Table of contents -# **SMS Guidelines for Haiti** +## **SMS Guidelines for Haiti** -**MCC:** 372 -​**Dial Code:** 509 -​ -Alphanumeric Sender IDs are supported. -​ -For Network NATCOM (37203) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 372 +​**Dial Code:** 509 +​ +Alphanumeric Sender IDs are supported. +​ +For Network NATCOM (37203) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674367-hong-kong-sms-guidelines.md b/support-docs/en--articles--6674367-hong-kong-sms-guidelines.md index c1c91edc..88f44fc6 100644 --- a/support-docs/en--articles--6674367-hong-kong-sms-guidelines.md +++ b/support-docs/en--articles--6674367-hong-kong-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6674367-hong-kong-sms-guidelines +title: "Hong Kong: SMS Guidelines" +description: "SMS Guidelines for Hong Kong including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Hong Kong: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 6dd5b5335f904fd93c16722e7cbb2c5ef7080332cc2f5bd9561f371adc2fa758 --- -Hong Kong: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Hong Kong: SMS Guidelines -SMS Guidelines for Hong Kong including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Hong Kong including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Hong Kong: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **SMS Guidelines for Hong Kong** +## **SMS Guidelines for Hong Kong** -**MCC:** 454 -​**Dial Code:** 852 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 454 +​**Dial Code:** 852 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,24 +44,24 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -It is common for handsets in Hong Kong to follow the “2 numbers 1 SIM Card” model, with one Chinese number (+86) and one HK number (+85), this can cause delivery issues. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ -For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). -​ -​ -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +It is common for handsets in Hong Kong to follow the “2 numbers 1 SIM Card” model, with one Chinese number (+86) and one HK number (+85), this can cause delivery issues. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ +For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). +​ +​ +​ ​ --- @@ -72,5 +73,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674383-india-sms-guidelines.md b/support-docs/en--articles--6674383-india-sms-guidelines.md index 134140fc..e0c34e63 100644 --- a/support-docs/en--articles--6674383-india-sms-guidelines.md +++ b/support-docs/en--articles--6674383-india-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6674383-india-sms-guidelines +title: "India: SMS Guidelines" +description: "SMS Guidelines for India including MCC and Dial Code. See Telnyx guidance and requirements Learn more about India: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: dcf0cd096a5f3244b377c5355c0fdcdf747294dd94d1898eda918ac3aa587ada --- -India: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # India: SMS Guidelines -SMS Guidelines for India including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for India including MCC and Dial Code. See Telnyx guidance and requirements Learn more about India: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for India +## SMS Guidelines for India -**MCC:** 404 - 405 -​**Dial Code:** 91 -​ -Alphanumeric Sender IDs are partially supported through registration. Only Local Alpha Sender IDs (Local Entities) can be registered (DLT registration process) while no registration is possible for International Alpha Sender IDs. -​ -International Alphanumeric Sender IDs will be overwritten to random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 404 - 405 +​**Dial Code:** 91 +​ +Alphanumeric Sender IDs are partially supported through registration. Only Local Alpha Sender IDs (Local Entities) can be registered (DLT registration process) while no registration is possible for International Alpha Sender IDs. +​ +International Alphanumeric Sender IDs will be overwritten to random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674396-indonesia-sms-guidelines.md b/support-docs/en--articles--6674396-indonesia-sms-guidelines.md index aa438be5..92f6d650 100644 --- a/support-docs/en--articles--6674396-indonesia-sms-guidelines.md +++ b/support-docs/en--articles--6674396-indonesia-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6674396-indonesia-sms-guidelines +title: "Indonesia: SMS Guidelines" +description: "SMS Guidelines for Indonesia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Indonesia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: e75ba230ca981986e69544cadc3ea70256108d68bc54d69a14e4121d065807d1 --- -Indonesia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Indonesia: SMS Guidelines -SMS Guidelines for Indonesia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Indonesia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Indonesia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -September 24, 2024 -Table of contents -# SMS Guidelines for Indonesia +## SMS Guidelines for Indonesia -**MCC:** 510 -​**Dial Code:** 62 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 510 +​**Dial Code:** 62 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,20 +44,20 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Religious, gambling, political or adult traffic is prohibited. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Religious, gambling, political or adult traffic is prohibited. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -70,5 +71,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674403-iran-sms-guidelines.md b/support-docs/en--articles--6674403-iran-sms-guidelines.md index 96c2aec2..d53c28b8 100644 --- a/support-docs/en--articles--6674403-iran-sms-guidelines.md +++ b/support-docs/en--articles--6674403-iran-sms-guidelines.md @@ -1,38 +1,39 @@ --- source_url: https://support.telnyx.com/en/articles/6674403-iran-sms-guidelines +title: "Iran: SMS Guidelines" +description: "SMS Guidelines for Iran including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Iran: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 24afc7b952edaa9c9e429ab723650e5b45886bbd499c9ad8b6a85995022e8701 --- -Iran: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Iran: SMS Guidelines -SMS Guidelines for Iran including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Iran including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Iran: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# **SMS Guidelines for Iran** +## **SMS Guidelines for Iran** -**MCC:** 432 -​**Dial Code:** 98 -​ -​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are partially supported. -​ -For network Righttel (43220), Alphanumeric Sender IDs are supported and will be maintained -​ -Alphanumeric Sender ID registration is required for Network MCI (43211). For the remaining networks Alphanumeric Senders will be overwritten to a random long code to ensure delivery. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 432 +​**Dial Code:** 98 +​ +​[Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) are partially supported. +​ +For network Righttel (43220), Alphanumeric Sender IDs are supported and will be maintained +​ +Alphanumeric Sender ID registration is required for Network MCI (43211). For the remaining networks Alphanumeric Senders will be overwritten to a random long code to ensure delivery. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -46,5 +47,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674453-israel-sms-guidelines.md b/support-docs/en--articles--6674453-israel-sms-guidelines.md index 885e9277..2504df9c 100644 --- a/support-docs/en--articles--6674453-israel-sms-guidelines.md +++ b/support-docs/en--articles--6674453-israel-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6674453-israel-sms-guidelines +title: "Israel: SMS Guidelines" +description: "SMS Guidelines for Israel including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Israel: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 98b8c5555bded763d530720ea314b08cef4bdcce4b1dab277da7e40e2176cbef --- -Israel: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Israel: SMS Guidelines -SMS Guidelines for Israel including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Israel including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Israel: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Israel** +## **SMS Guidelines for Israel** -**MCC:** 425 -​**Dial Code:** 972 -​ +**MCC:** 425 +​**Dial Code:** 972 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. Religious, gambling, political or adult traffic is prohibited. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674464-jamaica-sms-guidelines.md b/support-docs/en--articles--6674464-jamaica-sms-guidelines.md index 4e73ca11..b63a17e4 100644 --- a/support-docs/en--articles--6674464-jamaica-sms-guidelines.md +++ b/support-docs/en--articles--6674464-jamaica-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6674464-jamaica-sms-guidelines +title: "Jamaica: SMS Guidelines" +description: "SMS Guidelines for Jamaica including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Jamaica: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: dd4b0cc23775627df424d730caba71ed811ed8384ffa558fc55429fc0ad8849e --- -Jamaica: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Jamaica: SMS Guidelines -SMS Guidelines for Jamaica including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Jamaica including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Jamaica: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Jamaica** +## **SMS Guidelines for Jamaica** -**MCC:** 338 -​**Dial Code:** 1876 -​ +**MCC:** 338 +​**Dial Code:** 1876 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674476-japan-sms-guidelines.md b/support-docs/en--articles--6674476-japan-sms-guidelines.md index e10d84e8..2f238adc 100644 --- a/support-docs/en--articles--6674476-japan-sms-guidelines.md +++ b/support-docs/en--articles--6674476-japan-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6674476-japan-sms-guidelines +title: "Japan: SMS Guidelines" +description: "SMS Guidelines for Japan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Japan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 80779f7784770b9e583b8cfe556568d3fd671730aa9aa20a9dca20f2387f6e78 --- -Japan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Japan: SMS Guidelines -SMS Guidelines for Japan including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Japan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Japan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Japan** +## **SMS Guidelines for Japan** -**MCC:** 440 -​**Dial Code:** 81 -​ +**MCC:** 440 +​**Dial Code:** 81 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. SMS containing URLs as part of the message body could be filtered @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674487-jordan-sms-guidelines.md b/support-docs/en--articles--6674487-jordan-sms-guidelines.md index 3b027dd7..46a78255 100644 --- a/support-docs/en--articles--6674487-jordan-sms-guidelines.md +++ b/support-docs/en--articles--6674487-jordan-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6674487-jordan-sms-guidelines +title: "Jordan: SMS Guidelines" +description: "Sending SMS to Jordan? See Telnyx guidance and requirements Learn more about Jordan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fd4f5ce0933058c9ced7064888f77fd210580e1436486dee8d1b17dcd42c4d1c --- -Jordan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Jordan: SMS Guidelines -Sending SMS to Jordan? Check out our comprehensive guidelines to ensure compliance in Jordan. +Sending SMS to Jordan? See Telnyx guidance and requirements Learn more about Jordan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Jordan: SMS Guidelines** +## **Jordan: SMS Guidelines** -**MCC:** 416 -​**Dial Code:** 962 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 416 +​**Dial Code:** 962 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,21 +44,21 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Promotional traffic can only be sent between 7 A.M. and 9 P.M. local time. Alphanumeric Senders used for promotional traffic must include the prefix "ADV". -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ -For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Promotional traffic can only be sent between 7 A.M. and 9 P.M. local time. Alphanumeric Senders used for promotional traffic must include the prefix "ADV". +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ +For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ​ ## @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674630-kenya-sms-guidelines.md b/support-docs/en--articles--6674630-kenya-sms-guidelines.md index a18b45c4..6d0eecc9 100644 --- a/support-docs/en--articles--6674630-kenya-sms-guidelines.md +++ b/support-docs/en--articles--6674630-kenya-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6674630-kenya-sms-guidelines +title: "Kenya: SMS Guidelines" +description: "Sending SMS to Kenya? See Telnyx guidance and requirements Learn more about Kenya: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: ecf688fee6497f43cb455fe5a0e67729ed7e4a4eed152ac18380c89da7ed6fe1 --- -Kenya: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Kenya: SMS Guidelines -Sending SMS to Kenya? Check out our comprehensive guidelines to ensure compliance in Kenya. +Sending SMS to Kenya? See Telnyx guidance and requirements Learn more about Kenya: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Kenya: SMS Guidelines** +## **Kenya: SMS Guidelines** -**MCC:** 639 -​**Dial Code:** 254 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -Political, Religious, gambling, adult and P2P content is prohibited. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 639 +​**Dial Code:** 254 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +Political, Religious, gambling, adult and P2P content is prohibited. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674651-kosovo-sms-guidelines.md b/support-docs/en--articles--6674651-kosovo-sms-guidelines.md index cf001976..5aff3601 100644 --- a/support-docs/en--articles--6674651-kosovo-sms-guidelines.md +++ b/support-docs/en--articles--6674651-kosovo-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6674651-kosovo-sms-guidelines +title: "Kosovo: SMS Guidelines" +description: "Sending SMS to Kosovo? See Telnyx guidance and requirements Learn more about Kosovo: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 29053c36621ee1fb6119bc1a7bb923f2438abbe58739b1e795239b8f7941faf6 --- -Kosovo: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Kosovo: SMS Guidelines -Sending SMS to Kosovo? Check out our comprehensive guidelines to ensure compliance in Kosovo. +Sending SMS to Kosovo? See Telnyx guidance and requirements Learn more about Kosovo: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Kosovo: SMS Guidelines** +## **Kosovo: SMS Guidelines** -**MCC:** 221 -​**Dial Code:** 383 -​ +**MCC:** 221 +​**Dial Code:** 383 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674713-kuwait-sms-guidelines.md b/support-docs/en--articles--6674713-kuwait-sms-guidelines.md index d2629762..84c887f1 100644 --- a/support-docs/en--articles--6674713-kuwait-sms-guidelines.md +++ b/support-docs/en--articles--6674713-kuwait-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6674713-kuwait-sms-guidelines +title: "Kuwait: SMS Guidelines" +description: "Sending SMS to Kuwait? See Telnyx guidance and requirements Learn more about Kuwait: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 1005183a2ec29670334206240eefd97733c0f5fb3a83ee7ecd9fbc8c458fdac2 --- -Kuwait: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Kuwait: SMS Guidelines -Sending SMS to Kuwait? Check out our comprehensive guidelines to ensure compliance in Kuwait. +Sending SMS to Kuwait? See Telnyx guidance and requirements Learn more about Kuwait: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Kuwait: SMS Guidelines** +## **Kuwait: SMS Guidelines** -**MCC:** 419 -​**Dial Code:** 965 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 419 +​**Dial Code:** 965 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,20 +44,20 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Adult, religious and political content is not permitted. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Adult, religious and political content is not permitted. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -70,5 +71,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674794-kyrgyzstan-sms-guidelines.md b/support-docs/en--articles--6674794-kyrgyzstan-sms-guidelines.md index 9dbb824c..760d578b 100644 --- a/support-docs/en--articles--6674794-kyrgyzstan-sms-guidelines.md +++ b/support-docs/en--articles--6674794-kyrgyzstan-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6674794-kyrgyzstan-sms-guidelines +title: "Kyrgyzstan: SMS Guidelines" +description: "Sending SMS to Kyrgyzstan? See Telnyx guidance and requirements Learn more about Kyrgyzstan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: a41d0790b408da55928c3b51f4cf50e2dc4fe2267c74b66750d8eac43c4139af --- -Kyrgyzstan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Kyrgyzstan: SMS Guidelines -Sending SMS to Kyrgyzstan? Check out our comprehensive guidelines to ensure compliance in Kyrgyzstan. +Sending SMS to Kyrgyzstan? See Telnyx guidance and requirements Learn more about Kyrgyzstan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 14, 2024 -Table of contents -# Kyrgyzstan: SMS Guidelines +## Kyrgyzstan: SMS Guidelines -**MCC:** 437 -​**Dial Code:** 996 -​ -Alphanumeric Sender ID registration is required. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 437 +​**Dial Code:** 996 +​ +Alphanumeric Sender ID registration is required. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674798-laos-pdr-sms-guidelines.md b/support-docs/en--articles--6674798-laos-pdr-sms-guidelines.md index bfe1156c..90befa83 100644 --- a/support-docs/en--articles--6674798-laos-pdr-sms-guidelines.md +++ b/support-docs/en--articles--6674798-laos-pdr-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6674798-laos-pdr-sms-guidelines +title: "Laos PDR: SMS Guidelines" +description: "Sending SMS to Laos PDR? See Telnyx guidance and requirements Learn more about Laos PDR: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 1c5dbe7747c49399e75be138e5036d658a4c89a0e1835e4271154d78653121b0 --- -Laos PDR: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Laos PDR: SMS Guidelines -Sending SMS to Laos PDR? Check out our comprehensive guidelines to ensure compliance in Laos PDR. +Sending SMS to Laos PDR? See Telnyx guidance and requirements Learn more about Laos PDR: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Laos PDR: SMS Guidelines +## Laos PDR: SMS Guidelines -**MCC:** 457 -​**Dial Code:** 856 -​ +**MCC:** 457 +​**Dial Code:** 856 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674807-lebanon-sms-guidelines.md b/support-docs/en--articles--6674807-lebanon-sms-guidelines.md index ec67487c..14d19de3 100644 --- a/support-docs/en--articles--6674807-lebanon-sms-guidelines.md +++ b/support-docs/en--articles--6674807-lebanon-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6674807-lebanon-sms-guidelines +title: "Lebanon: SMS Guidelines" +description: "Sending SMS to Lebanon? See Telnyx guidance and requirements Learn more about Lebanon: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 28b1ce6da5643cdddb6decdfc89ae77383614d283c731af08ec6094a1494a4cf --- -Lebanon: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Lebanon: SMS Guidelines -Sending SMS to Lebanon? Check out our comprehensive guidelines to ensure compliance in Lebanon. +Sending SMS to Lebanon? See Telnyx guidance and requirements Learn more about Lebanon: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Lebanon: SMS Guidelines** +## **Lebanon: SMS Guidelines** -**MCC:** 415 -​**Dial Code:** 961 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 415 +​**Dial Code:** 961 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674813-lesotho-sms-guidelines.md b/support-docs/en--articles--6674813-lesotho-sms-guidelines.md index d0a15d0f..cd7e5b10 100644 --- a/support-docs/en--articles--6674813-lesotho-sms-guidelines.md +++ b/support-docs/en--articles--6674813-lesotho-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6674813-lesotho-sms-guidelines +title: "Lesotho: SMS Guidelines" +description: "Sending SMS to Lesotho? See Telnyx guidance and requirements Learn more about Lesotho: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: ad8590989d134fe0447b10595d8202e086100483a3ef926fb46e0c16ec75bdd3 --- -Lesotho: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Lesotho: SMS Guidelines -Sending SMS to Lesotho? Check out our comprehensive guidelines to ensure compliance in Lesotho. +Sending SMS to Lesotho? See Telnyx guidance and requirements Learn more about Lesotho: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Lesotho: SMS Guidelines** +## **Lesotho: SMS Guidelines** -**MCC:** 651 -​**Dial Code:** 266 -​ +**MCC:** 651 +​**Dial Code:** 266 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674974-liberia-sms-guidelines.md b/support-docs/en--articles--6674974-liberia-sms-guidelines.md index c321d253..45fbeb67 100644 --- a/support-docs/en--articles--6674974-liberia-sms-guidelines.md +++ b/support-docs/en--articles--6674974-liberia-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6674974-liberia-sms-guidelines +title: "Liberia: SMS Guidelines" +description: "Liberia SMS: Alphanumeric IDs supported. See Telnyx guidance and requirements Learn more about Liberia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 7bb0c1a7ad862ce5793e328119435d0e319c60e08e46e8334ab66363c3e8b561 --- -Liberia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Liberia: SMS Guidelines -Liberia SMS: Alphanumeric IDs supported. For Lonestar MTN, registration is key. Ensure IDs match content. +Liberia SMS: Alphanumeric IDs supported. See Telnyx guidance and requirements Learn more about Liberia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Liberia: SMS Guidelines** +## **Liberia: SMS Guidelines** -**MCC:** 618 -​**Dial Code:** 231 -​ -Alphanumeric Sender IDs are supported. -​ -For Network Lonestar MTN (61801) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 618 +​**Dial Code:** 231 +​ +Alphanumeric Sender IDs are supported. +​ +For Network Lonestar MTN (61801) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674989-libya-sms-guidelines.md b/support-docs/en--articles--6674989-libya-sms-guidelines.md index 9d584231..ea5daee8 100644 --- a/support-docs/en--articles--6674989-libya-sms-guidelines.md +++ b/support-docs/en--articles--6674989-libya-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6674989-libya-sms-guidelines +title: "Libya: SMS Guidelines" +description: "Sending SMS to Libya? See Telnyx guidance and requirements Learn more about Libya: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 2d9ad72400dcc8035c46fb630538edd222a65e17d213246f05316c33e8b0e728 --- -Libya: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Libya: SMS Guidelines -Sending SMS to Libya? Check out our comprehensive guidelines to ensure compliance in Libya. +Sending SMS to Libya? See Telnyx guidance and requirements Learn more about Libya: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Libya: SMS Guidelines** +## **Libya: SMS Guidelines** -**MCC:** 606 -​**Dial Code:** 218 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 606 +​**Dial Code:** 218 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6674999-liechtenstein-sms-guidelines.md b/support-docs/en--articles--6674999-liechtenstein-sms-guidelines.md index 8a72effe..435d8fac 100644 --- a/support-docs/en--articles--6674999-liechtenstein-sms-guidelines.md +++ b/support-docs/en--articles--6674999-liechtenstein-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6674999-liechtenstein-sms-guidelines +title: "Liechtenstein: SMS Guidelines" +description: "Sending SMS to Liechtenstein? See Telnyx guidance and requirements Learn more about Liechtenstein: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: a481b66a86725ad4a2ac1bfa0ebacf33d7a1d2362ce5223360750a00f8fa780d --- -Liechtenstein: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Liechtenstein: SMS Guidelines -Sending SMS to Liechtenstein? Check out our comprehensive guidelines to ensure compliance in Liechtenstein. +Sending SMS to Liechtenstein? See Telnyx guidance and requirements Learn more about Liechtenstein: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Liechtenstein: SMS Guidelines** +## **Liechtenstein: SMS Guidelines** -**MCC:** 295 -​**Dial Code:** 423 -​ +**MCC:** 295 +​**Dial Code:** 423 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675024-macao-sms-guidelines.md b/support-docs/en--articles--6675024-macao-sms-guidelines.md index 9c2528a0..126cda19 100644 --- a/support-docs/en--articles--6675024-macao-sms-guidelines.md +++ b/support-docs/en--articles--6675024-macao-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6675024-macao-sms-guidelines +title: "Macao: SMS Guidelines" +description: "Sending SMS to Macao? See Telnyx guidance and requirements Learn more about Macao: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 108e72489a15b352837c9460843a5fff17835e7d86a0b782c78bd93bcba56234 --- -Macao: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Macao: SMS Guidelines -Sending SMS to Macao? Check out our comprehensive guidelines to ensure compliance in Macao. +Sending SMS to Macao? See Telnyx guidance and requirements Learn more about Macao: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Macao: SMS Guidelines** +## **Macao: SMS Guidelines** -**MCC:** 455 -​**Dial Code:** 853 -​ +**MCC:** 455 +​**Dial Code:** 853 +​ Alphanumeric Sender IDs are supported. Registration is not necessary. -Alphanumeric Sender IDs can be overwritten to a random Hong Kong Long Code to ensure delivery towards Network China Telecom (45507). -​ +Alphanumeric Sender IDs can be overwritten to a random Hong Kong Long Code to ensure delivery towards Network China Telecom (45507). +​ There are no restrictions with regards to content towards this destination. Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675034-macedonia-north-macedonia-sms-guidelines.md b/support-docs/en--articles--6675034-macedonia-north-macedonia-sms-guidelines.md index e0b4672a..40f4b01f 100644 --- a/support-docs/en--articles--6675034-macedonia-north-macedonia-sms-guidelines.md +++ b/support-docs/en--articles--6675034-macedonia-north-macedonia-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6675034-macedonia-north-macedonia-sms-guidelines +title: "Macedonia (North Macedonia): SMS Guidelines" +description: "Sending SMS to Macedonia? See Telnyx guidance and requirements Learn more about Macedonia (North Macedonia): SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 8713dfb92873f5bbf1ae52a4cb893cfdb1bb8adc10001c5fd0900a352df804e8 --- -Macedonia (North Macedonia): SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Macedonia (North Macedonia): SMS Guidelines -Sending SMS to Macedonia? Check out our comprehensive guidelines to ensure compliance in Macedonia. +Sending SMS to Macedonia? See Telnyx guidance and requirements Learn more about Macedonia (North Macedonia): SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Macedonia (North Macedonia): SMS Guidelines** +## **Macedonia (North Macedonia): SMS Guidelines** -**MCC:** 294 -​**Dial Code:** 389 -​ +**MCC:** 294 +​**Dial Code:** 389 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -Occasionally Alphanumeric Sender IDs might be replaced by Generic Alphanumeric Sender ID to ensure delivery. -​ +Occasionally Alphanumeric Sender IDs might be replaced by Generic Alphanumeric Sender ID to ensure delivery. +​ ​ There are no restrictions with regards to content towards this destination. @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675096-madagascar-sms-guidelines.md b/support-docs/en--articles--6675096-madagascar-sms-guidelines.md index a8a230f5..6537bcec 100644 --- a/support-docs/en--articles--6675096-madagascar-sms-guidelines.md +++ b/support-docs/en--articles--6675096-madagascar-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6675096-madagascar-sms-guidelines +title: "Madagascar: SMS Guidelines" +description: "Sending SMS to Madagascar? See Telnyx guidance and requirements Learn more about Madagascar: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 6114339ebe457e0aa9a49673caf55294d1822e84b6a9e40ea645f42b17acd5b3 --- -Madagascar: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Madagascar: SMS Guidelines -Sending SMS to Madagascar? Check out our comprehensive guidelines to ensure compliance in Madagascar. +Sending SMS to Madagascar? See Telnyx guidance and requirements Learn more about Madagascar: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# Madagascar: SMS Guidelines +## Madagascar: SMS Guidelines -**MCC:** 646 -​**Dial Code:** 261 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 646 +​**Dial Code:** 261 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675104-malawi-sms-guidelines.md b/support-docs/en--articles--6675104-malawi-sms-guidelines.md index 1333fd3e..ecafcf53 100644 --- a/support-docs/en--articles--6675104-malawi-sms-guidelines.md +++ b/support-docs/en--articles--6675104-malawi-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6675104-malawi-sms-guidelines +title: "Malawi: SMS Guidelines" +description: "Sending SMS to Malawi? See Telnyx guidance and requirements Learn more about Malawi: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 84bee87dd714b93ba9c5e3dca100bc7685d73dce1774b69803eb81aee2f15c74 --- -Malawi: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Malawi: SMS Guidelines -Sending SMS to Malawi? Check out our comprehensive guidelines to ensure compliance in Malawi. +Sending SMS to Malawi? See Telnyx guidance and requirements Learn more about Malawi: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Malawi: SMS Guidelines** +## **Malawi: SMS Guidelines** -**MCC:** 650 -​**Dial Code:** 265 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 650 +​**Dial Code:** 265 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675110-malaysia-sms-guidelines.md b/support-docs/en--articles--6675110-malaysia-sms-guidelines.md index fe41e653..5ec93c5f 100644 --- a/support-docs/en--articles--6675110-malaysia-sms-guidelines.md +++ b/support-docs/en--articles--6675110-malaysia-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6675110-malaysia-sms-guidelines +title: "Malaysia: SMS Guidelines" +description: "SMS Guidelines for Malaysia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Malaysia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 220ce6e8a03ff92288d23bb0184bcc3bd89475ce631cb9bc27ea580889fd7246 --- -Malaysia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Malaysia: SMS Guidelines -SMS Guidelines for Malaysia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Malaysia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Malaysia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for Malaysia** +## **SMS Guidelines for Malaysia** -**MCC:** 502 -​**Dial Code:** 60 -​ -All Alphanumeric Sender IDs will be overwritten to Short Code to ensure delivery. -​ -Message content should start with the Header “RM0.00 ,” “RM0.0 ,” or “RM0 “. If this header is not included, it will be added by local operators, this can disrupt total message content length. Additionally, content should include a brand/identifier or company name, without this identifier, operators can filter traffic or impose fines for non-compliant traffic. -​ -Any messages containing URLs as part of the message body will be blocked. -​ +**MCC:** 502 +​**Dial Code:** 60 +​ +All Alphanumeric Sender IDs will be overwritten to Short Code to ensure delivery. +​ +Message content should start with the Header “RM0.00 ,” “RM0.0 ,” or “RM0 “. If this header is not included, it will be added by local operators, this can disrupt total message content length. Additionally, content should include a brand/identifier or company name, without this identifier, operators can filter traffic or impose fines for non-compliant traffic. +​ +Any messages containing URLs as part of the message body will be blocked. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675222-maldives-sms-guidelines.md b/support-docs/en--articles--6675222-maldives-sms-guidelines.md index 36935bcb..effd030d 100644 --- a/support-docs/en--articles--6675222-maldives-sms-guidelines.md +++ b/support-docs/en--articles--6675222-maldives-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6675222-maldives-sms-guidelines +title: "Maldives: SMS Guidelines" +description: "SMS Guidelines for Maldives including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Maldives: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 4a41281f67e9ae83761dacdb7d275271028367ac8515d9281289b78d17677f4b --- -Maldives: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Maldives: SMS Guidelines -SMS Guidelines for Maldives including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Maldives including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Maldives: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Maldives** +## **SMS Guidelines for Maldives** -**MCC**: 472 -​**Dial Code:** 960 -​ +**MCC**: 472 +​**Dial Code:** 960 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675247-mali-sms-guidelines.md b/support-docs/en--articles--6675247-mali-sms-guidelines.md index 89c67658..fd58beb2 100644 --- a/support-docs/en--articles--6675247-mali-sms-guidelines.md +++ b/support-docs/en--articles--6675247-mali-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6675247-mali-sms-guidelines +title: "Mali: SMS Guidelines" +description: "SMS Guidelines for Mali including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mali: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 7da181bd324b0a15690b2f9e8d8c864ee7580e0e789b77cd9c4cfad9644f4aba --- -Mali: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mali: SMS Guidelines -SMS Guidelines for Mali including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Mali including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mali: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Mali** +## **SMS Guidelines for Mali** -**MCC:** 610 -​**Dial Code:** 223 -​ -Alphanumeric Sender IDs are supported. There is a distinction between Local and International traffic. -​ -For local traffic, Alphanumeric Sender IDs are only supported through registration. International traffic does not require registration. Alphanumeric Senders will be supported. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 610 +​**Dial Code:** 223 +​ +Alphanumeric Sender IDs are supported. There is a distinction between Local and International traffic. +​ +For local traffic, Alphanumeric Sender IDs are only supported through registration. International traffic does not require registration. Alphanumeric Senders will be supported. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675252-malta-sms-guidelines.md b/support-docs/en--articles--6675252-malta-sms-guidelines.md index 79f0ac1c..640aa5f4 100644 --- a/support-docs/en--articles--6675252-malta-sms-guidelines.md +++ b/support-docs/en--articles--6675252-malta-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6675252-malta-sms-guidelines +title: "Malta: SMS Guidelines" +description: "SMS Guidelines for Malta including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Malta: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: d7857c08855bfb5f7006ebb805f3c54f32edcb9a2c3c67798297a49c4c1f8689 --- -Malta: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Malta: SMS Guidelines -SMS Guidelines for Malta including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Malta including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Malta: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Malta** +## **SMS Guidelines for Malta** -**MCC:** 278 -​**Dial Code:** 356 -​ +**MCC:** 278 +​**Dial Code:** 356 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675683-martinique-sms-guidelines.md b/support-docs/en--articles--6675683-martinique-sms-guidelines.md index 4ade1991..ba010a08 100644 --- a/support-docs/en--articles--6675683-martinique-sms-guidelines.md +++ b/support-docs/en--articles--6675683-martinique-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6675683-martinique-sms-guidelines +title: "Martinique: SMS Guidelines" +description: "SMS Guidelines for Martinique including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Martinique: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 135a1705593f6f0ffb9b40bd6d8d82699b92128d1f2258ac959e1b9d13f79167 --- -Martinique: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Martinique: SMS Guidelines -SMS Guidelines for Martinique including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Martinique including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Martinique: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Martinique** +## **SMS Guidelines for Martinique** -**MCC:** 340 -​**Dial Code:** 596 -​ +**MCC:** 340 +​**Dial Code:** 596 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6675690-mauritania-sms-guidelines.md b/support-docs/en--articles--6675690-mauritania-sms-guidelines.md index cff27f36..7648b552 100644 --- a/support-docs/en--articles--6675690-mauritania-sms-guidelines.md +++ b/support-docs/en--articles--6675690-mauritania-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6675690-mauritania-sms-guidelines +title: "Mauritania: SMS Guidelines" +description: "SMS Guidelines for Mauritania including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mauritania: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 9186c165e822200094aced436e4836a2952a1cc3d4e8398fbe5c0112404be54d --- -Mauritania: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mauritania: SMS Guidelines -SMS Guidelines for Mauritania including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Mauritania including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mauritania: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Mauritania +## SMS Guidelines for Mauritania -**MCC:** 609 -​**Dial Code:** 222 -​ +**MCC:** 609 +​**Dial Code:** 222 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ ​ There are no restrictions with regards to content towards this destination. @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6677919-mauritius-sms-guidelines.md b/support-docs/en--articles--6677919-mauritius-sms-guidelines.md index 79742493..e7488aa8 100644 --- a/support-docs/en--articles--6677919-mauritius-sms-guidelines.md +++ b/support-docs/en--articles--6677919-mauritius-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6677919-mauritius-sms-guidelines +title: "Mauritius: SMS Guidelines" +description: "Specific SMS guidelines for Mauritius (MCC: 617, Dial Code: 230). See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0904650f947ddbe919483d7ffe122dc297baefe7e712e61eb6d6b27fb4c3caf3 --- -Mauritius: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mauritius: SMS Guidelines -Specific SMS guidelines for Mauritius (MCC: 617, Dial Code: 230). Gain insight into sender ID policies and important content restrictions. +Specific SMS guidelines for Mauritius (MCC: 617, Dial Code: 230). See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Mauritius +## SMS Guidelines for Mauritius -**MCC:** 617 -​**Dial Code:** 230 -​ +**MCC:** 617 +​**Dial Code:** 230 +​ Alphanumeric Sender IDs are supported and will be maintained, except towards network Orange Mauritius. No registration is required. Religious, political or adult traffic is prohibited. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6677954-monaco-sms-guidelines.md b/support-docs/en--articles--6677954-monaco-sms-guidelines.md index 14d322aa..f1efdd84 100644 --- a/support-docs/en--articles--6677954-monaco-sms-guidelines.md +++ b/support-docs/en--articles--6677954-monaco-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6677954-monaco-sms-guidelines +title: "Monaco: SMS Guidelines" +description: "SMS Guidelines for Monaco including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Monaco: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 5a6bbdd94f44bd6c72dd27864f9854ed23784f782c695aa57f2b8a532dc3b09b --- -Monaco: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Monaco: SMS Guidelines -SMS Guidelines for Monaco including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Monaco including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Monaco: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Monaco +## SMS Guidelines for Monaco -**MCC:** 212 -​**Dial Code:** 377 -​ +**MCC:** 212 +​**Dial Code:** 377 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6677958-mongolia-sms-guidelines.md b/support-docs/en--articles--6677958-mongolia-sms-guidelines.md index eaa874a0..cd60abc2 100644 --- a/support-docs/en--articles--6677958-mongolia-sms-guidelines.md +++ b/support-docs/en--articles--6677958-mongolia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6677958-mongolia-sms-guidelines +title: "Mongolia: SMS Guidelines" +description: "SMS Guidelines for Mongolia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mongolia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 5f81c4405e62370cde9ce03976902790e9773aef266ce0586f54540c509886d7 --- -Mongolia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mongolia: SMS Guidelines -SMS Guidelines for Mongolia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Mongolia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mongolia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Mongolia +## SMS Guidelines for Mongolia -**MCC:** 428 -​**Dial Code:** 976 -​ +**MCC:** 428 +​**Dial Code:** 976 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6677964-montenegro-sms-guidelines.md b/support-docs/en--articles--6677964-montenegro-sms-guidelines.md index 9c3623fa..6ce6131e 100644 --- a/support-docs/en--articles--6677964-montenegro-sms-guidelines.md +++ b/support-docs/en--articles--6677964-montenegro-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6677964-montenegro-sms-guidelines +title: "Montenegro: SMS Guidelines" +description: "SMS Guidelines for Montenegro including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Montenegro: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: ba620391a6831b35b0a0983cd4ab1d38249b52b249b7488a455418eafa21dff6 --- -Montenegro: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Montenegro: SMS Guidelines -SMS Guidelines for Montenegro including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Montenegro including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Montenegro: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Montenegro** +## **SMS Guidelines for Montenegro** -**MCC:** 297 -​**Dial Code:** 382 -​ +**MCC:** 297 +​**Dial Code:** 382 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6677968-montserrat-sms-guidelines.md b/support-docs/en--articles--6677968-montserrat-sms-guidelines.md index 4442ea89..6ca93363 100644 --- a/support-docs/en--articles--6677968-montserrat-sms-guidelines.md +++ b/support-docs/en--articles--6677968-montserrat-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6677968-montserrat-sms-guidelines +title: "Montserrat: SMS Guidelines" +description: "SMS Guidelines for Montserrat including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Montserrat: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 3fd0547db68e91e0a81514ff47dc4079ff588d7420490ce64b86319d117e9e70 --- -Montserrat: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Montserrat: SMS Guidelines -SMS Guidelines for Montserrat including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Montserrat including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Montserrat: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Montserrat +## SMS Guidelines for Montserrat -**MCC:** 354 -​**Dial Code:** 1664 -​ +**MCC:** 354 +​**Dial Code:** 1664 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6677982-morocco-sms-guidelines.md b/support-docs/en--articles--6677982-morocco-sms-guidelines.md index a0906ed0..86c269a9 100644 --- a/support-docs/en--articles--6677982-morocco-sms-guidelines.md +++ b/support-docs/en--articles--6677982-morocco-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6677982-morocco-sms-guidelines +title: "Morocco: SMS Guidelines" +description: "SMS Guidelines for Morocco including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Morocco: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 372517bd04e86ec691018b5d710a8b6302f86d3ee307fe4e65c9d153e250b0c2 --- -Morocco: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Morocco: SMS Guidelines -SMS Guidelines for Morocco including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Morocco including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Morocco: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Morocco** +## **SMS Guidelines for Morocco** -**MCC:** 604 -​**Dial Code:** 212 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 604 +​**Dial Code:** 212 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6677999-mozambique-sms-guidelines.md b/support-docs/en--articles--6677999-mozambique-sms-guidelines.md index cc4b608e..8bc146f3 100644 --- a/support-docs/en--articles--6677999-mozambique-sms-guidelines.md +++ b/support-docs/en--articles--6677999-mozambique-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6677999-mozambique-sms-guidelines +title: "Mozambique: SMS Guidelines" +description: "SMS Guidelines for Mozambique including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mozambique: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: b40e13efc5a7bca0fad7966bfe2962ed9e07c2212bacb383c8898e2819845098 --- -Mozambique: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mozambique: SMS Guidelines -SMS Guidelines for Mozambique including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Mozambique including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Mozambique: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Mozambique +## SMS Guidelines for Mozambique -**MCC:** 643 -​**Dial Code:** 258 -​ -Alphanumeric Sender IDs are supported. Occasionally Alpha Sender ID might be replaced by Generic Alpha Sender ID towards Network Movitel (64303) to ensure delivery. -​ -There are no restrictions with regards to content towards this destination. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 643 +​**Dial Code:** 258 +​ +Alphanumeric Sender IDs are supported. Occasionally Alpha Sender ID might be replaced by Generic Alpha Sender ID towards Network Movitel (64303) to ensure delivery. +​ +There are no restrictions with regards to content towards this destination. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -42,5 +43,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6678010-myanmar-sms-guidelines.md b/support-docs/en--articles--6678010-myanmar-sms-guidelines.md index 4dde0175..18cd21a5 100644 --- a/support-docs/en--articles--6678010-myanmar-sms-guidelines.md +++ b/support-docs/en--articles--6678010-myanmar-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6678010-myanmar-sms-guidelines +title: "Myanmar: SMS Guidelines" +description: "SMS Guidelines for Myanmar including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Myanmar: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 1b41c82f80c3df517ed0e3619865b4e04b276c4049e5a491e461468ac903a0c3 --- -Myanmar: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Myanmar: SMS Guidelines -SMS Guidelines for Myanmar including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Myanmar including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Myanmar: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# SMS Guidelines for Myanmar +## SMS Guidelines for Myanmar -**MCC:** 414 -​**Dial Code:** 95 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 414 +​**Dial Code:** 95 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6678890-namibia-sms-guidelines.md b/support-docs/en--articles--6678890-namibia-sms-guidelines.md index 213ebcde..7e32072c 100644 --- a/support-docs/en--articles--6678890-namibia-sms-guidelines.md +++ b/support-docs/en--articles--6678890-namibia-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6678890-namibia-sms-guidelines +title: "Namibia: SMS Guidelines" +description: "SMS Guidelines for Namibia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Namibia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 9ad5a9fb3f61d979d64814d7cc7a9193922d1d36a4cf279dc55c0b00b39f691f --- -Namibia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Namibia: SMS Guidelines -SMS Guidelines for Namibia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Namibia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Namibia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# SMS Guidelines for Namibia +## SMS Guidelines for Namibia -**MCC:** 649 -​**Dial Code:** 264 -​ +**MCC:** 649 +​**Dial Code:** 264 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -Occasionally Alphanumeric Sender IDs might be replaced by Generic Alphanumeric Sender ID to ensure delivery. -​ +Occasionally Alphanumeric Sender IDs might be replaced by Generic Alphanumeric Sender ID to ensure delivery. +​ ​ There are no restrictions with regards to content towards this destination. @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6678903-nepal-sms-guidelines.md b/support-docs/en--articles--6678903-nepal-sms-guidelines.md index 85ae3d5a..494bf51a 100644 --- a/support-docs/en--articles--6678903-nepal-sms-guidelines.md +++ b/support-docs/en--articles--6678903-nepal-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6678903-nepal-sms-guidelines +title: "Nepal: SMS Guidelines" +description: "SMS Guidelines for Nepal including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Nepal: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 732978763306d140f2c110260e40a3981c02f60a926b91b9b6bc8ce066d188c2 --- -Nepal: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Nepal: SMS Guidelines -SMS Guidelines for Nepal including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Nepal including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Nepal: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Nepal** +## **SMS Guidelines for Nepal** -**MCC:** 429 -​**Dial Code:** 977 -​ -Alphanumeric Sender IDs are supported. -​ -For Network Ncell (42902) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 429 +​**Dial Code:** 977 +​ +Alphanumeric Sender IDs are supported. +​ +For Network Ncell (42902) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6678949-netherlands-antilles-sms-guidelines.md b/support-docs/en--articles--6678949-netherlands-antilles-sms-guidelines.md index 1641f9ff..1bed9562 100644 --- a/support-docs/en--articles--6678949-netherlands-antilles-sms-guidelines.md +++ b/support-docs/en--articles--6678949-netherlands-antilles-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6678949-netherlands-antilles-sms-guidelines +title: "Netherlands Antilles: SMS Guidelines" +description: "SMS Guidelines for Netherlands Antilles including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ea4e11ccf373ee0919782528388071cb416deef28557119374d53ea26e130082 --- -Netherlands Antilles: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Netherlands Antilles: SMS Guidelines -SMS Guidelines for Netherlands Antilles including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Netherlands Antilles including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines Netherlands Antilles** +## **SMS Guidelines Netherlands Antilles** -**MCC:** 362 -​**Dial Code:** 599 -​ +**MCC:** 362 +​**Dial Code:** 599 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679031-new-caledonia-sms-guidelines.md b/support-docs/en--articles--6679031-new-caledonia-sms-guidelines.md index 3bfaf25e..dcae99c5 100644 --- a/support-docs/en--articles--6679031-new-caledonia-sms-guidelines.md +++ b/support-docs/en--articles--6679031-new-caledonia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679031-new-caledonia-sms-guidelines +title: "New Caledonia: SMS Guidelines" +description: "SMS Guidelines for New Caledonia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about New Caledonia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 81430bf22719fcd741ec035ebc5b4d416977ddb9bb68c6868dc2b70d18d798ed --- -New Caledonia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # New Caledonia: SMS Guidelines -SMS Guidelines for New Caledonia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for New Caledonia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about New Caledonia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for New Caledonia** +## **SMS Guidelines for New Caledonia** -**MCC:** 546 -​**Dial Code:** 687 -​ +**MCC:** 546 +​**Dial Code:** 687 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679036-new-zealand-sms-guidelines.md b/support-docs/en--articles--6679036-new-zealand-sms-guidelines.md index 8c0d6b30..551d49ad 100644 --- a/support-docs/en--articles--6679036-new-zealand-sms-guidelines.md +++ b/support-docs/en--articles--6679036-new-zealand-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6679036-new-zealand-sms-guidelines +title: "New Zealand: SMS Guidelines" +description: "SMS Guidelines for New Zealand including MCC and Dial Code. See Telnyx guidance and requirements Learn more about New Zealand: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 8cf8ac10ac74e662456c3013c498a072c38e1d97af235140bbf2917e7c9d6e19 --- -New Zealand: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # New Zealand: SMS Guidelines -SMS Guidelines for New Zealand including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for New Zealand including MCC and Dial Code. See Telnyx guidance and requirements Learn more about New Zealand: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **SMS Guidelines for New Zealand** +## **SMS Guidelines for New Zealand** -**MCC:** 530 -​**Dial Code:** 64 -​ -All Alphanumeric Sender IDs will be overwritten to a random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ -Due to local restrictions, dedicated short codes are the best way to improve delivery towards this destination. Without a dedicated short code, message delivery is to be considered as best-effort delivery only. -​ +**MCC:** 530 +​**Dial Code:** 64 +​ +All Alphanumeric Sender IDs will be overwritten to a random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ +Due to local restrictions, dedicated short codes are the best way to improve delivery towards this destination. Without a dedicated short code, message delivery is to be considered as best-effort delivery only. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## SMS Resources for New Zealand @@ -41,8 +42,8 @@ Additional SMS resources for New Zealand: * [Guide to hosted SMS](https://telnyx.com/resources/hosted-sms-how-to-guide) * [Mastering CTIA guidelines](https://telnyx.com/resources/CTIA-SMS-guidelines) * [Guide to compliant bulk SMS](https://telnyx.com/resources/bulk-sms-guide) -* [SMS compliance and regulations](https://telnyx.com/resources/how-to-ensure-compliance-with-sms-regulations) - ​ +* [SMS compliance and regulations](https://telnyx.com/resources/how-to-ensure-compliance-with-sms-regulations) + ​ ​ --- @@ -54,5 +55,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679062-niger-sms-guidelines.md b/support-docs/en--articles--6679062-niger-sms-guidelines.md index 6e7b07d3..092e0213 100644 --- a/support-docs/en--articles--6679062-niger-sms-guidelines.md +++ b/support-docs/en--articles--6679062-niger-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6679062-niger-sms-guidelines +title: "Niger: SMS Guidelines" +description: "SMS Guidelines for Niger including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Niger: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 693f88a4703612b55ca4a1c06d36b892e20347337cbb571ca7f87444c51a9c1d --- -Niger: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Niger: SMS Guidelines -SMS Guidelines for Niger including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Niger including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Niger: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **SMS Guidelines for Niger** +## **SMS Guidelines for Niger** -**MCC:** 614 -​**Dial Code:** 227 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 614 +​**Dial Code:** 227 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679084-nigeria-sms-guidelines.md b/support-docs/en--articles--6679084-nigeria-sms-guidelines.md index 881fcc53..8a341f21 100644 --- a/support-docs/en--articles--6679084-nigeria-sms-guidelines.md +++ b/support-docs/en--articles--6679084-nigeria-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6679084-nigeria-sms-guidelines +title: "Nigeria: SMS Guidelines" +description: "SMS Guidelines for Nigeria including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Nigeria: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 3971007d545cd4ef7e94eb34a00f2de4b3adae197f50c53f538f64a4bd788d3e --- -Nigeria: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Nigeria: SMS Guidelines -SMS Guidelines for Nigeria including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Nigeria including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Nigeria: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -September 24, 2024 -Table of contents -# **SMS Guidelines for Nigeria** +## **SMS Guidelines for Nigeria** -**MCC:** 621 -​**Dial Code:** 234 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 621 +​**Dial Code:** 234 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,22 +44,22 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Religious, gambling, political or adult traffic is prohibited. -​ -​The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Religious, gambling, political or adult traffic is prohibited. +​ +​The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -72,5 +73,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679129-norfolk-island-sms-guidelines.md b/support-docs/en--articles--6679129-norfolk-island-sms-guidelines.md index 02feace8..ab0fc753 100644 --- a/support-docs/en--articles--6679129-norfolk-island-sms-guidelines.md +++ b/support-docs/en--articles--6679129-norfolk-island-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679129-norfolk-island-sms-guidelines +title: "Norfolk Island: SMS Guidelines" +description: "SMS Guidelines for Norfolk Island including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a4a032c2f8de544e90c528ab687920bc23582fdc5f12d64946f3655277bb28e4 --- -Norfolk Island: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Norfolk Island: SMS Guidelines -SMS Guidelines for Norfolk Island including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Norfolk Island including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **SMS Guidelines for Norfolk Island** +## **SMS Guidelines for Norfolk Island** -**MCC:** 505 -​**Dial Code:** 672 -​ +**MCC:** 505 +​**Dial Code:** 672 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679138-oman-sms-guidelines.md b/support-docs/en--articles--6679138-oman-sms-guidelines.md index 931b08eb..7b64996a 100644 --- a/support-docs/en--articles--6679138-oman-sms-guidelines.md +++ b/support-docs/en--articles--6679138-oman-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6679138-oman-sms-guidelines +title: "Oman: SMS Guidelines" +description: "SMS Guidelines for Oman including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Oman: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 2b6ea734804985151914781df8c2ef89c7bdc3beef918da14bcd9353c65af252 --- -Oman: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Oman: SMS Guidelines -SMS Guidelines for Oman including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Oman including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Oman: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Oman: SMS Guidelines** +## **Oman: SMS Guidelines** -**MCC:** 422 -​**Dial Code:** 968 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -Non-registered Alpha Sender IDs will either be rejected or overwritten. However this is on best-effort basis. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 422 +​**Dial Code:** 968 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +Non-registered Alpha Sender IDs will either be rejected or overwritten. However this is on best-effort basis. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679149-pakistan-sms-guidelines.md b/support-docs/en--articles--6679149-pakistan-sms-guidelines.md index a03c24a4..8ff7a0e7 100644 --- a/support-docs/en--articles--6679149-pakistan-sms-guidelines.md +++ b/support-docs/en--articles--6679149-pakistan-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6679149-pakistan-sms-guidelines +title: "Pakistan: SMS Guidelines" +description: "SMS Guidelines for Pakistan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Pakistan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 0e882c8712e134675407d6b465cf14fb64ec11fa955819b33330c074eacc1a7c --- -Pakistan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Pakistan: SMS Guidelines -SMS Guidelines for Pakistan including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Pakistan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Pakistan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 14, 2024 -Table of contents -# **Pakistan: SMS Guidelines** +## **Pakistan: SMS Guidelines** -**MCC:** 410 -​**Dial Code:** 92 -​ -Alphanumeric Sender ID registration is required. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 410 +​**Dial Code:** 92 +​ +Alphanumeric Sender ID registration is required. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,20 +44,20 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Gambling related traffic is not permitted. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Gambling related traffic is not permitted. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -70,5 +71,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679161-palau-sms-guidelines.md b/support-docs/en--articles--6679161-palau-sms-guidelines.md index 8a9f44f6..7cc732c6 100644 --- a/support-docs/en--articles--6679161-palau-sms-guidelines.md +++ b/support-docs/en--articles--6679161-palau-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679161-palau-sms-guidelines +title: "Palau: SMS Guidelines" +description: "SMS Guidelines for Palau including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Palau: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 65ce4351983ee7b36188c81a3f81347aa0ac069474da3c268e03c4e0eb285630 --- -Palau: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Palau: SMS Guidelines -SMS Guidelines for Palau including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Palau including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Palau: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Palau: SMS Guidelines +## Palau: SMS Guidelines -**MCC:** 552 -​**Dial Code:** 680 -​ +**MCC:** 552 +​**Dial Code:** 680 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679259-palestinian-territory-sms-guidelines.md b/support-docs/en--articles--6679259-palestinian-territory-sms-guidelines.md index 04acf586..99076110 100644 --- a/support-docs/en--articles--6679259-palestinian-territory-sms-guidelines.md +++ b/support-docs/en--articles--6679259-palestinian-territory-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6679259-palestinian-territory-sms-guidelines +title: "Palestinian Territory: SMS Guidelines" +description: "SMS Guidelines for Palestinian Territory including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5298ecb4db614907f279cb145cce918f9ad93bf86d31f35066b24fc9b0fd134a --- -Palestinian Territory: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Palestinian Territory: SMS Guidelines -SMS Guidelines for Palestinian Territory including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Palestinian Territory including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# Palestinian Territory: SMS Guidelines +## Palestinian Territory: SMS Guidelines -**MCC:** 425 -​**Dial Code:** 970 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 425 +​**Dial Code:** 970 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,20 +44,20 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Personal Loans, gambling, adult and cryptocurrency related traffic is prohibited. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Personal Loans, gambling, adult and cryptocurrency related traffic is prohibited. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -70,5 +71,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679279-papua-new-guinea-sms-guidelines.md b/support-docs/en--articles--6679279-papua-new-guinea-sms-guidelines.md index aa6b5c40..0cc960bd 100644 --- a/support-docs/en--articles--6679279-papua-new-guinea-sms-guidelines.md +++ b/support-docs/en--articles--6679279-papua-new-guinea-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679279-papua-new-guinea-sms-guidelines +title: "Papua New Guinea: SMS Guidelines" +description: "SMS Guidelines for Papua New Guinea including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 66bb6fd419a6e6f90dfd054433c0193780961742b9e7f71dc6b853d6e03643b3 --- -Papua New Guinea: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Papua New Guinea: SMS Guidelines -SMS Guidelines for Papua New Guinea including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Papua New Guinea including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Papua New Guinea: SMS Guidelines** +## **Papua New Guinea: SMS Guidelines** -**MCC:** 537 -​**Dial Code:** 675 -​ +**MCC:** 537 +​**Dial Code:** 675 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679369-qatar-sms-guidelines.md b/support-docs/en--articles--6679369-qatar-sms-guidelines.md index ccb0f501..3f8007da 100644 --- a/support-docs/en--articles--6679369-qatar-sms-guidelines.md +++ b/support-docs/en--articles--6679369-qatar-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6679369-qatar-sms-guidelines +title: "Qatar: SMS Guidelines" +description: "SMS Guidelines for Qatar including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Qatar: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 2bac86bd2d5563e7ee97c902a2f841a8929976e3cdc512bf897e05672ce35b21 --- -Qatar: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Qatar: SMS Guidelines -SMS Guidelines for Qatar including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Qatar including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Qatar: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Qatar: SMS Guidelines** +## **Qatar: SMS Guidelines** -**MCC:** 427 -​**Dial Code:** 974 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Religious, political or adult traffic is prohibited. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 427 +​**Dial Code:** 974 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Religious, political or adult traffic is prohibited. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679378-reunion-sms-guidelines.md b/support-docs/en--articles--6679378-reunion-sms-guidelines.md index 69080149..63caa618 100644 --- a/support-docs/en--articles--6679378-reunion-sms-guidelines.md +++ b/support-docs/en--articles--6679378-reunion-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679378-reunion-sms-guidelines +title: "Reunion: SMS Guidelines" +description: "SMS Guidelines for Reunion including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Reunion: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 54be8b5035e0a321ebbedb31cd3ce55f7b38f5377cb179838b36ad21b5bc4986 --- -Reunion: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Reunion: SMS Guidelines -SMS Guidelines for Reunion including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Reunion including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Reunion: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Reunion: SMS Guidelines** +## **Reunion: SMS Guidelines** -**MCC:** 647 -​**Dial Code:** 262 -​ +**MCC:** 647 +​**Dial Code:** 262 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679407-rwanda-sms-guidelines.md b/support-docs/en--articles--6679407-rwanda-sms-guidelines.md index 9daae8f6..cadc2121 100644 --- a/support-docs/en--articles--6679407-rwanda-sms-guidelines.md +++ b/support-docs/en--articles--6679407-rwanda-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6679407-rwanda-sms-guidelines +title: "Rwanda: SMS Guidelines" +description: "SMS Guidelines for Rwanda including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Rwanda: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 7866a1c149bda52ee4e579adb1d88e4a7fd95269832a76407bae2e89535f2c88 --- -Rwanda: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Rwanda: SMS Guidelines -SMS Guidelines for Rwanda including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Rwanda including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Rwanda: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Rwanda: SMS Guidelines** +## **Rwanda: SMS Guidelines** -**MCC:** 635 -​**Dial Code:** 250 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (63510) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 635 +​**Dial Code:** 250 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (63510) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679419-saint-kitts-nevis-sms-guidelines.md b/support-docs/en--articles--6679419-saint-kitts-nevis-sms-guidelines.md index 72ec7156..7396d57a 100644 --- a/support-docs/en--articles--6679419-saint-kitts-nevis-sms-guidelines.md +++ b/support-docs/en--articles--6679419-saint-kitts-nevis-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679419-saint-kitts-nevis-sms-guidelines +title: "Saint Kitts & Nevis: SMS Guidelines" +description: "Sending SMS to Saint Kitts & Nevis? See Telnyx guidance and requirements Learn more about Saint Kitts & Nevis: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 89997eff0cfeb49fbfa93013004abf459b04e8ce4d59a6f4f505df51aa2390b9 --- -Saint Kitts & Nevis: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Saint Kitts & Nevis: SMS Guidelines -Sending SMS to Saint Kitts & Nevis? Check out our comprehensive guidelines to ensure compliance in Saint Kitts & Nevis. +Sending SMS to Saint Kitts & Nevis? See Telnyx guidance and requirements Learn more about Saint Kitts & Nevis: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Saint Kitts & Nevis: SMS Guidelines +## Saint Kitts & Nevis: SMS Guidelines -**MCC:** 356 -​**Dial Code:** 1869 -​ +**MCC:** 356 +​**Dial Code:** 1869 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679439-saint-lucia-sms-guidelines.md b/support-docs/en--articles--6679439-saint-lucia-sms-guidelines.md index 803828f6..10758258 100644 --- a/support-docs/en--articles--6679439-saint-lucia-sms-guidelines.md +++ b/support-docs/en--articles--6679439-saint-lucia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679439-saint-lucia-sms-guidelines +title: "Saint Lucia: SMS Guidelines" +description: "Sending SMS to Saint Lucia? See Telnyx guidance and requirements Learn more about Saint Lucia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c8cabf6c00c9348b81addfa25b5be695c1c510e1008a1e11f1ac6a86c19a35cc --- -Saint Lucia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Saint Lucia: SMS Guidelines -Sending SMS to Saint Lucia? Check out our comprehensive guidelines to ensure compliance in Saint Lucia. +Sending SMS to Saint Lucia? See Telnyx guidance and requirements Learn more about Saint Lucia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Saint Lucia: SMS Guidelines** +## **Saint Lucia: SMS Guidelines** -**MCC:** 358 -​**Dial Code:** 1758 -​ +**MCC:** 358 +​**Dial Code:** 1758 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679441-saint-pierre-and-miquelon-sms-guidelines.md b/support-docs/en--articles--6679441-saint-pierre-and-miquelon-sms-guidelines.md index d7aa7993..1c391873 100644 --- a/support-docs/en--articles--6679441-saint-pierre-and-miquelon-sms-guidelines.md +++ b/support-docs/en--articles--6679441-saint-pierre-and-miquelon-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679441-saint-pierre-and-miquelon-sms-guidelines +title: "Saint Pierre and Miquelon: SMS Guidelines" +description: "Sending SMS to Saint Pierre? See Telnyx guidance and requirements Learn more about Saint Pierre and Miquelon: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 330750605efa1142112126e9ae8257cfc2cdb241b822e72a280c1dd4f27a6962 --- -Saint Pierre and Miquelon: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Saint Pierre and Miquelon: SMS Guidelines -Sending SMS to Saint Pierre? Check out our comprehensive guidelines to ensure compliance in Saint Pierre. +Sending SMS to Saint Pierre? See Telnyx guidance and requirements Learn more about Saint Pierre and Miquelon: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Saint Pierre and Miquelon: SMS Guidelines** +## **Saint Pierre and Miquelon: SMS Guidelines** -**MCC:** 308 -​**Dial Code:** 508 -​ +**MCC:** 308 +​**Dial Code:** 508 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679448-svg-sms-guidelines.md b/support-docs/en--articles--6679448-svg-sms-guidelines.md index 82b3030b..8caa286f 100644 --- a/support-docs/en--articles--6679448-svg-sms-guidelines.md +++ b/support-docs/en--articles--6679448-svg-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679448-svg-sms-guidelines +title: "SVG SMS Guidelines" +description: "Sending SMS to St Vincent & the Grenadines? See Telnyx guidance and requirements Learn more about SVG SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 996121803552719b4244fb65a3413e2099f6c7a69f3ff83889fdf20b94296e3f --- -SVG SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SVG SMS Guidelines -Sending SMS to St Vincent & the Grenadines? Check out our comprehensive guidelines to ensure compliance in St Vincent & the Grenadines. +Sending SMS to St Vincent & the Grenadines? See Telnyx guidance and requirements Learn more about SVG SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Saint Vincent and the Grenadines: SMS Guidelines +## Saint Vincent and the Grenadines: SMS Guidelines -**MCC:** 360 -​**Dial Code:** 1784 -​ +**MCC:** 360 +​**Dial Code:** 1784 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679451-samoa-sms-guidelines.md b/support-docs/en--articles--6679451-samoa-sms-guidelines.md index 2d7dd60a..00f51295 100644 --- a/support-docs/en--articles--6679451-samoa-sms-guidelines.md +++ b/support-docs/en--articles--6679451-samoa-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679451-samoa-sms-guidelines +title: "Samoa: SMS Guidelines" +description: "Sending SMS to Samoa? See Telnyx guidance and requirements Learn more about Samoa: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 15f27b8192e91aa2f110dc108df993e03a878e0e0b9031ce759eabd332cf21d1 --- -Samoa: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Samoa: SMS Guidelines -Sending SMS to Samoa? Check out our comprehensive guidelines to ensure compliance in Samoa. +Sending SMS to Samoa? See Telnyx guidance and requirements Learn more about Samoa: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Samoa: SMS Guidelines** +## **Samoa: SMS Guidelines** -**MCC:** 549 -​**Dial Code:** 685 -​ +**MCC:** 549 +​**Dial Code:** 685 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6679992-san-marino-sms-guidelines.md b/support-docs/en--articles--6679992-san-marino-sms-guidelines.md index eaa6c159..d461e7be 100644 --- a/support-docs/en--articles--6679992-san-marino-sms-guidelines.md +++ b/support-docs/en--articles--6679992-san-marino-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6679992-san-marino-sms-guidelines +title: "San Marino: SMS Guidelines" +description: "Sending SMS to San Marino? See Telnyx guidance and requirements Learn more about San Marino: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 23a92f0aa4803933304771db17a901b30eb74667d6745574ad5088f494000cc5 --- -San Marino: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # San Marino: SMS Guidelines -Sending SMS to San Marino? Check out our comprehensive guidelines to ensure compliance in San Marino. +Sending SMS to San Marino? See Telnyx guidance and requirements Learn more about San Marino: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **San Marino: SMS Guidelines** +## **San Marino: SMS Guidelines** -**MCC:** 292 -​**Dial Code:** 378 -​ +**MCC:** 292 +​**Dial Code:** 378 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680003-sao-tome-and-principe-sms-guidelines.md b/support-docs/en--articles--6680003-sao-tome-and-principe-sms-guidelines.md index 9857ceb1..9634fce8 100644 --- a/support-docs/en--articles--6680003-sao-tome-and-principe-sms-guidelines.md +++ b/support-docs/en--articles--6680003-sao-tome-and-principe-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6680003-sao-tome-and-principe-sms-guidelines +title: "Sao Tome and Principe: SMS Guidelines" +description: "Sending SMS to Sao Tome and Principe? See Telnyx guidance and requirements Learn more about Sao Tome and Principe: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: a422c1af46440ab8ebaa7cc37aa17199f07c70788553c59651b6bdf462c6f36c --- -Sao Tome and Principe: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sao Tome and Principe: SMS Guidelines -Sending SMS to Sao Tome and Principe? Check out our comprehensive guidelines to ensure compliance in Sao Tome and Principe. +Sending SMS to Sao Tome and Principe? See Telnyx guidance and requirements Learn more about Sao Tome and Principe: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Sao Tome and Principe: SMS Guidelines** +## **Sao Tome and Principe: SMS Guidelines** -**MCC:** 626 -​**Dial Code:** 239 -​ +**MCC:** 626 +​**Dial Code:** 239 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680009-saudi-arabia-sms-guidelines.md b/support-docs/en--articles--6680009-saudi-arabia-sms-guidelines.md index 8faad408..d173388e 100644 --- a/support-docs/en--articles--6680009-saudi-arabia-sms-guidelines.md +++ b/support-docs/en--articles--6680009-saudi-arabia-sms-guidelines.md @@ -1,58 +1,59 @@ --- source_url: https://support.telnyx.com/en/articles/6680009-saudi-arabia-sms-guidelines +title: "Saudi Arabia: SMS Guidelines" +description: "Sending SMS to Saudi Arabia? See Telnyx guidance and requirements Learn more about Saudi Arabia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c5fedd00af184d4029f2dbe5a79ac445918693fe48d875e8b4c476dd67b9f9a0 --- -Saudi Arabia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Saudi Arabia: SMS Guidelines -Sending SMS to Saudi Arabia? Check out our comprehensive guidelines to ensure compliance in Saudi Arabia. +Sending SMS to Saudi Arabia? See Telnyx guidance and requirements Learn more about Saudi Arabia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 18, 2025 -Table of contents -# **Saudi Arabia: SMS Guidelines** +## **Saudi Arabia: SMS Guidelines** -**MCC:** 420 -​**Dial Code:** 966 -​ -Alphanumeric Sender ID registration is required. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please complete the attached forms (including signature, company letterhead and stamp) and return to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com), along with the following information: -​ -1) Sender ID to be registered -2) Message/Content Type - Transactional/Promotional/Notification -3) Message/Content example(s) -4) Company name (and Brand name if different) +**MCC:** 420 +​**Dial Code:** 966 +​ +Alphanumeric Sender ID registration is required. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please complete the attached forms (including signature, company letterhead and stamp) and return to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com), along with the following information: +​ +1) Sender ID to be registered +2) Message/Content Type - Transactional/Promotional/Notification +3) Message/Content example(s) +4) Company name (and Brand name if different) 5) Website of brand or company 6) Company Country of origin 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -​**Additional recommendations:** -​ -Registration is only possible for International Brands. -​ -For promotional traffic, the suffix "AD" must be added to the Alphanumeric Sender for traffic distinction. -​ -If message content includes URLs, these must also be whitelisted as part of the Alphanumeric Sender ID registration process. The use of shortened URL links (bit links) is not allowed. -​ -Gambling, political or adult traffic is prohibited. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +​**Additional recommendations:** +​ +Registration is only possible for International Brands. +​ +For promotional traffic, the suffix "AD" must be added to the Alphanumeric Sender for traffic distinction. +​ +If message content includes URLs, these must also be whitelisted as part of the Alphanumeric Sender ID registration process. The use of shortened URL links (bit links) is not allowed. +​ +Gambling, political or adult traffic is prohibited. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -70,5 +71,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680041-senegal-sms-guidelines.md b/support-docs/en--articles--6680041-senegal-sms-guidelines.md index 0566544e..40508798 100644 --- a/support-docs/en--articles--6680041-senegal-sms-guidelines.md +++ b/support-docs/en--articles--6680041-senegal-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6680041-senegal-sms-guidelines +title: "Senegal: SMS Guidelines" +description: "Sending SMS to Senegal? See Telnyx guidance and requirements Learn more about Senegal: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: db783c1eaf3fe24d68c6e7e11d3df9d49a8ff5961da1ae47869b626249d4548c --- -Senegal: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Senegal: SMS Guidelines -Sending SMS to Senegal? Check out our comprehensive guidelines to ensure compliance in Senegal. +Sending SMS to Senegal? See Telnyx guidance and requirements Learn more about Senegal: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Senegal: SMS Guidelines** +## **Senegal: SMS Guidelines** -**MCC:** 608 -​**Dial Code:** 221 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ +**MCC:** 608 +​**Dial Code:** 221 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680053-seychelles-sms-guidelines.md b/support-docs/en--articles--6680053-seychelles-sms-guidelines.md index 354ce6ef..78d4e5e7 100644 --- a/support-docs/en--articles--6680053-seychelles-sms-guidelines.md +++ b/support-docs/en--articles--6680053-seychelles-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6680053-seychelles-sms-guidelines +title: "Seychelles: SMS Guidelines" +description: "Sending SMS to Seychelles? See Telnyx guidance and requirements Learn more about Seychelles: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c16c0b4ab0032b076567bcd45c72571929de4367f5129b37aad3b2b85de77a53 --- -Seychelles: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Seychelles: SMS Guidelines -Sending SMS to Seychelles? Check out our comprehensive guidelines to ensure compliance in Seychelles. +Sending SMS to Seychelles? See Telnyx guidance and requirements Learn more about Seychelles: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Seychelles: SMS Guidelines** +## **Seychelles: SMS Guidelines** -**MCC:** 633 -​**Dial Code:** 248 -​ +**MCC:** 633 +​**Dial Code:** 248 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680089-sierra-leone-sms-guidelines.md b/support-docs/en--articles--6680089-sierra-leone-sms-guidelines.md index b23811b5..534ea3c0 100644 --- a/support-docs/en--articles--6680089-sierra-leone-sms-guidelines.md +++ b/support-docs/en--articles--6680089-sierra-leone-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6680089-sierra-leone-sms-guidelines +title: "Sierra Leone: SMS Guidelines" +description: "Sending SMS to Sierra Leone? See Telnyx guidance and requirements Learn more about Sierra Leone: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: dd408be57ac609d6416545c39ecdf1d346a52ab99b85af4fe141fde307c342ca --- -Sierra Leone: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sierra Leone: SMS Guidelines -Sending SMS to Sierra Leone? Check out our comprehensive guidelines to ensure compliance in Sierra Leone. +Sending SMS to Sierra Leone? See Telnyx guidance and requirements Learn more about Sierra Leone: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Sierra Leone: SMS Guidelines +## Sierra Leone: SMS Guidelines -**MCC:** 619 -​**Dial Code:** 232 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ +**MCC:** 619 +​**Dial Code:** 232 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680103-singapore-sms-guidelines.md b/support-docs/en--articles--6680103-singapore-sms-guidelines.md index 517424db..3a4025ab 100644 --- a/support-docs/en--articles--6680103-singapore-sms-guidelines.md +++ b/support-docs/en--articles--6680103-singapore-sms-guidelines.md @@ -1,45 +1,47 @@ --- source_url: https://support.telnyx.com/en/articles/6680103-singapore-sms-guidelines +title: "Singapore: SMS Guidelines" +description: "Sending SMS to Singapore? See Telnyx guidance and requirements Learn more about Singapore: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c89b72a06cbfc1504659f41c47762e9c49993a8d463b6ede260eac72b0a10d98 --- -Singapore: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Singapore: SMS Guidelines -Sending SMS to Singapore? Check out our comprehensive guidelines to ensure compliance in Singapore. +Sending SMS to Singapore? See Telnyx guidance and requirements Learn more about Singapore: SMS Guidelines with Telnyx. -Written by Telnyx Engineering Updated this week -Table of contents -# Singapore: SMS Guidelines +## Singapore: SMS Guidelines + +**MCC:** 525 +​**Dial Code:** 65 +​ +Mandatory registration of [Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) has been implemented by the Infocomm Media Development Authority (IMDA) since January 31st, 2023. +​ +From this date and until July 31st, 2023, all submissions with un-registered Alphanumeric Sender IDs will be flagged and overwritten with "Likely-SCAM". After July 31st, 2023, messages with un-registered Alphanumeric Sender IDs will be blocked. +​ +Kindly note that the registration of Alphanumeric Senders involves fees. +​ +Registration must be first completed directly with the regulator, SGNIC. Users can register directly via their [portal](https://smsregistry.sg/web/login). Note that users will need a Singapore Unique Entity Number (UEN) to complete the process. More information can be found [here](https://www.sgnic.sg/faq/sms-sender-id-registry). +​ +After this step is completed, please reach out to us via [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com) for advice on the next steps. +​ +​**Additional recommendations:** +​ +Religious, gambling, political or adult traffic is prohibited. +​ -**MCC:** 525 -​**Dial Code:** 65 -​ -Mandatory registration of [Alphanumeric Sender IDs](https://developers.telnyx.com/docs/messaging/messages/alphanumeric-sender-id) has been implemented by the Infocomm Media Development Authority (IMDA) since January 31st, 2023. -​ -From this date and until July 31st, 2023, all submissions with un-registered Alphanumeric Sender IDs will be flagged and overwritten with "Likely-SCAM". After July 31st, 2023, messages with un-registered Alphanumeric Sender IDs will be blocked. -​ -Kindly note that the registration of Alphanumeric Senders involves fees. -​ -Registration must be first completed directly with the regulator, SGNIC. Users can register directly via their [portal](https://smsregistry.sg/web/login). Note that users will need a Singapore Unique Entity Number (UEN) to complete the process. More information can be found [here](https://www.sgnic.sg/faq/sms-sender-id-registry). -​ -After this step is completed, please reach out to us via [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com) for advice on the next steps. -​ -​**Additional recommendations:** -​ -Religious, gambling, political or adult traffic is prohibited. -​ - -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alphanumeric Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -53,5 +55,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680109-slovakia-sms-guidelines.md b/support-docs/en--articles--6680109-slovakia-sms-guidelines.md index 58b73314..ba2aae80 100644 --- a/support-docs/en--articles--6680109-slovakia-sms-guidelines.md +++ b/support-docs/en--articles--6680109-slovakia-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6680109-slovakia-sms-guidelines +title: "Slovakia: SMS Guidelines" +description: "Sending SMS to Slovakia? See Telnyx guidance and requirements Learn more about Slovakia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 1a5f760b6f1d43a4f6be0f875eae5a999ef840cecc9034e4a80b424fbea40b75 --- -Slovakia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Slovakia: SMS Guidelines -Sending SMS to Slovakia? Check out our comprehensive guidelines to ensure compliance in Slovakia. +Sending SMS to Slovakia? See Telnyx guidance and requirements Learn more about Slovakia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Slovakia: SMS Guidelines** +## **Slovakia: SMS Guidelines** -**MCC:** 231 -​**Dial Code:** 421 -​ +**MCC:** 231 +​**Dial Code:** 421 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680123-solomon-islands-sms-guidelines.md b/support-docs/en--articles--6680123-solomon-islands-sms-guidelines.md index 21f1c47e..b1692d0a 100644 --- a/support-docs/en--articles--6680123-solomon-islands-sms-guidelines.md +++ b/support-docs/en--articles--6680123-solomon-islands-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6680123-solomon-islands-sms-guidelines +title: "Solomon Islands: SMS Guidelines" +description: "Sending SMS to Solomon Islands? See Telnyx guidance and requirements Learn more about Solomon Islands: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 23de093e7b6893b8b758d0eb9f0c7d2c2245ec15a3da2e32e45898d7193125a2 --- -Solomon Islands: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Solomon Islands: SMS Guidelines -Sending SMS to Solomon Islands? Check out our comprehensive guidelines to ensure compliance in Solomon Islands. +Sending SMS to Solomon Islands? See Telnyx guidance and requirements Learn more about Solomon Islands: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Solomon Islands: SMS Guidelines** +## **Solomon Islands: SMS Guidelines** -**MCC:** 540 -​**Dial Code:** 677 -​ +**MCC:** 540 +​**Dial Code:** 677 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680135-somalia-sms-guidelines.md b/support-docs/en--articles--6680135-somalia-sms-guidelines.md index 4dc387ac..2481a679 100644 --- a/support-docs/en--articles--6680135-somalia-sms-guidelines.md +++ b/support-docs/en--articles--6680135-somalia-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6680135-somalia-sms-guidelines +title: "Somalia: SMS Guidelines" +description: "Sending SMS to Somalia? See Telnyx guidance and requirements Learn more about Somalia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fa36167121a421c56bc37a7c01826baef86bb2287c0f100bcad25b02eee77f72 --- -Somalia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Somalia: SMS Guidelines -Sending SMS to Somalia? Check out our comprehensive guidelines to ensure compliance in Somalia. +Sending SMS to Somalia? See Telnyx guidance and requirements Learn more about Somalia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Somalia: SMS Guidelines** +## **Somalia: SMS Guidelines** -**MCC:** 637 -​**Dial Code:** 252 -​ -Alphanumeric Sender IDs are supported and will be maintained, no registration is required. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ +**MCC:** 637 +​**Dial Code:** 252 +​ +Alphanumeric Sender IDs are supported and will be maintained, no registration is required. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680141-south-sudan-sms-guidelines.md b/support-docs/en--articles--6680141-south-sudan-sms-guidelines.md index 49d033f6..2f62d73d 100644 --- a/support-docs/en--articles--6680141-south-sudan-sms-guidelines.md +++ b/support-docs/en--articles--6680141-south-sudan-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6680141-south-sudan-sms-guidelines +title: "South Sudan: SMS Guidelines" +description: "Sending SMS to South Sudan? See Telnyx guidance and requirements Learn more about South Sudan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 82e0b1205de9d172a6fd42d3d82c2c3daa393acf08414941c5c0bd1a536d9348 --- -South Sudan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # South Sudan: SMS Guidelines -Sending SMS to South Sudan? Check out our comprehensive guidelines to ensure compliance in South Sudan. +Sending SMS to South Sudan? See Telnyx guidance and requirements Learn more about South Sudan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **South Sudan: SMS Guidelines** +## **South Sudan: SMS Guidelines** -**MCC:** 659 -​**Dial Code:** 211 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (65902) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 659 +​**Dial Code:** 211 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (65902) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680171-sri-lanka-sms-guidelines.md b/support-docs/en--articles--6680171-sri-lanka-sms-guidelines.md index cfcbd2a2..d0f9c070 100644 --- a/support-docs/en--articles--6680171-sri-lanka-sms-guidelines.md +++ b/support-docs/en--articles--6680171-sri-lanka-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6680171-sri-lanka-sms-guidelines +title: "Sri Lanka: SMS Guidelines" +description: "Sending SMS to Sri Lanka? See Telnyx guidance and requirements Learn more about Sri Lanka: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: e63ced4d95a3067fca0989d1861fd6c95cb220da29031db980836baa9b40a458 --- -Sri Lanka: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sri Lanka: SMS Guidelines -Sending SMS to Sri Lanka? Check out our comprehensive guidelines to ensure compliance in Sri Lanka. +Sending SMS to Sri Lanka? See Telnyx guidance and requirements Learn more about Sri Lanka: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Sri Lanka: SMS Guidelines** +## **Sri Lanka: SMS Guidelines** -**MCC:** 413 -​**Dial Code:** 94 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 413 +​**Dial Code:** 94 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,22 +44,22 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Network Mobitel (41301) only allows OTP, transactional traffic. Messages carrying non-OTP traffic will be rejected by the Network. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Network Mobitel (41301) only allows OTP, transactional traffic. Messages carrying non-OTP traffic will be rejected by the Network. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -72,5 +73,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680225-sudan-sms-guidelines.md b/support-docs/en--articles--6680225-sudan-sms-guidelines.md index 2f1669b8..1f059a75 100644 --- a/support-docs/en--articles--6680225-sudan-sms-guidelines.md +++ b/support-docs/en--articles--6680225-sudan-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6680225-sudan-sms-guidelines +title: "Sudan: SMS Guidelines" +description: "Sending SMS to Sudan? See Telnyx guidance and requirements Learn more about Sudan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: af0bcf31409414caddb90bb5f40606274c4a2f17a4b4395c13b631f919e573e2 --- -Sudan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sudan: SMS Guidelines -Sending SMS to Sudan? Check out our comprehensive guidelines to ensure compliance in Sudan. +Sending SMS to Sudan? See Telnyx guidance and requirements Learn more about Sudan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Sudan: SMS Guidelines** +## **Sudan: SMS Guidelines** -**MCC:** 634 -​**Dial Code:** 249 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (63402) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 634 +​**Dial Code:** 249 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (63402) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6680256-syria-sms-guidelines.md b/support-docs/en--articles--6680256-syria-sms-guidelines.md index 5f8ebe06..9339fa28 100644 --- a/support-docs/en--articles--6680256-syria-sms-guidelines.md +++ b/support-docs/en--articles--6680256-syria-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6680256-syria-sms-guidelines +title: "Syria: SMS Guidelines" +description: "Sending SMS to Syria? See Telnyx guidance and requirements Learn more about Syria: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 7937ef5c84c73b905b4cff5e06990ab2f4685984f1deb7b8566e54052a2b11cd --- -Syria: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Syria: SMS Guidelines -Sending SMS to Syria? Check out our comprehensive guidelines to ensure compliance in Syria. +Sending SMS to Syria? See Telnyx guidance and requirements Learn more about Syria: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# Syria: SMS Guidelines +## Syria: SMS Guidelines -**MCC:** 417 -​**Dial Code:** 963 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 417 +​**Dial Code:** 963 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). --- @@ -66,5 +67,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683277-taiwan-sms-guidelines.md b/support-docs/en--articles--6683277-taiwan-sms-guidelines.md index fd65db90..9b2a87e6 100644 --- a/support-docs/en--articles--6683277-taiwan-sms-guidelines.md +++ b/support-docs/en--articles--6683277-taiwan-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6683277-taiwan-sms-guidelines +title: "Taiwan: SMS Guidelines" +description: "Sending SMS to Taiwan? See Telnyx guidance and requirements Learn more about Taiwan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 1ba7197237ab0b9942de8eed3c482f53e4c00012ba3f9c4215f610e17344cedc --- -Taiwan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Taiwan: SMS Guidelines -Sending SMS to Taiwan? Check out our comprehensive guidelines to ensure compliance in Taiwan. +Sending SMS to Taiwan? See Telnyx guidance and requirements Learn more about Taiwan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **Taiwan: SMS Guidelines** +## **Taiwan: SMS Guidelines** -**MCC:** 466 -​**Dial Code:** 886 -​ -All Alphanumeric Sender IDs will be overwritten to a random Local Long Code to ensure delivery. -​ +**MCC:** 466 +​**Dial Code:** 886 +​ +All Alphanumeric Sender IDs will be overwritten to a random Local Long Code to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683287-tajikistan-sms-guidelines.md b/support-docs/en--articles--6683287-tajikistan-sms-guidelines.md index d281747d..4cd5b03b 100644 --- a/support-docs/en--articles--6683287-tajikistan-sms-guidelines.md +++ b/support-docs/en--articles--6683287-tajikistan-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6683287-tajikistan-sms-guidelines +title: "Tajikistan: SMS Guidelines" +description: "Sending SMS to Tajikistan? See Telnyx guidance and requirements Learn more about Tajikistan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 6860d8c0cad488f3b3138c181fbc7a8b2e2c0c99084881382ea951b7db90c3ac --- -Tajikistan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Tajikistan: SMS Guidelines -Sending SMS to Tajikistan? Check out our comprehensive guidelines to ensure compliance in Tajikistan. +Sending SMS to Tajikistan? See Telnyx guidance and requirements Learn more about Tajikistan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Tajikistan: SMS Guidelines** +## **Tajikistan: SMS Guidelines** -**MCC:** 436 -​**Dial Code:** 992 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 436 +​**Dial Code:** 992 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,18 +44,18 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683295-tanzania-sms-guidelines.md b/support-docs/en--articles--6683295-tanzania-sms-guidelines.md index de6985c0..b2eb9554 100644 --- a/support-docs/en--articles--6683295-tanzania-sms-guidelines.md +++ b/support-docs/en--articles--6683295-tanzania-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6683295-tanzania-sms-guidelines +title: "Tanzania: SMS Guidelines" +description: "Sending SMS to Tanzania? See Telnyx guidance and requirements Learn more about Tanzania: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: f457b3ded6ccacd08fbe2218d09fb7f2b3a5cb6ab0d3900c6aebd7277a28f42a --- -Tanzania: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Tanzania: SMS Guidelines -Sending SMS to Tanzania? Check out our comprehensive guidelines to ensure compliance in Tanzania. +Sending SMS to Tanzania? See Telnyx guidance and requirements Learn more about Tanzania: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Tanzania: SMS Guidelines** +## **Tanzania: SMS Guidelines** -**MCC:** 640 -​**Dial Code:** 255 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 640 +​**Dial Code:** 255 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683302-thailand-sms-guidelines.md b/support-docs/en--articles--6683302-thailand-sms-guidelines.md index 728cdd8c..f57eb2fa 100644 --- a/support-docs/en--articles--6683302-thailand-sms-guidelines.md +++ b/support-docs/en--articles--6683302-thailand-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6683302-thailand-sms-guidelines +title: "Thailand: SMS Guidelines" +description: "Sending SMS to Thailand? See Telnyx guidance and requirements Learn more about Thailand: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 6832803c7cc76fffec0b2671647035738f06e79e0e81684af806dd8a33f91952 --- -Thailand: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Thailand: SMS Guidelines -Sending SMS to Thailand? Check out our comprehensive guidelines to ensure compliance in Thailand. +Sending SMS to Thailand? See Telnyx guidance and requirements Learn more about Thailand: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -September 24, 2024 -Table of contents -# **Thailand: SMS Guidelines** +## **Thailand: SMS Guidelines** -**MCC:** 520 -​**Dial Code:** 66 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -​**Additional recommendations:** -​ -Religious, gambling, political or adult traffic is prohibited. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 520 +​**Dial Code:** 66 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +​**Additional recommendations:** +​ +Religious, gambling, political or adult traffic is prohibited. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683340-timor-leste-sms-guidelines.md b/support-docs/en--articles--6683340-timor-leste-sms-guidelines.md index ab5933bc..1074cee4 100644 --- a/support-docs/en--articles--6683340-timor-leste-sms-guidelines.md +++ b/support-docs/en--articles--6683340-timor-leste-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6683340-timor-leste-sms-guidelines +title: "Timor-Leste: SMS Guidelines" +description: "Sending SMS to Timor-Leste? See Telnyx guidance and requirements Learn more about Timor-Leste: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: b1316ca05507633ce80de3c6ae9488076db673592dbfb24b032ed37a5a5f502c --- -Timor-Leste: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Timor-Leste: SMS Guidelines -Sending SMS to Timor-Leste? Check out our comprehensive guidelines to ensure compliance in Timor-Leste. +Sending SMS to Timor-Leste? See Telnyx guidance and requirements Learn more about Timor-Leste: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Timor-Leste: SMS Guidelines** +## **Timor-Leste: SMS Guidelines** -**MCC:** 514 -​**Dial Code:** 670 -​ -Alphanumeric Sender IDs are supported. No registration is required. -​ -Occasionally Alphanumeric Sender ID might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ +**MCC:** 514 +​**Dial Code:** 670 +​ +Alphanumeric Sender IDs are supported. No registration is required. +​ +Occasionally Alphanumeric Sender ID might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683355-togo-sms-guidelines.md b/support-docs/en--articles--6683355-togo-sms-guidelines.md index b59626ca..322545e8 100644 --- a/support-docs/en--articles--6683355-togo-sms-guidelines.md +++ b/support-docs/en--articles--6683355-togo-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6683355-togo-sms-guidelines +title: "Togo: SMS Guidelines" +description: "Sending SMS to Togo? See Telnyx guidance and requirements Learn more about Togo: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 65b9ede65c64b02075a31073913c82a20c85d7c178d19ec376f8343c50369cc3 --- -Togo: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Togo: SMS Guidelines -Sending SMS to Togo? Check out our comprehensive guidelines to ensure compliance in Togo. +Sending SMS to Togo? See Telnyx guidance and requirements Learn more about Togo: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Togo: SMS Guidelines** +## **Togo: SMS Guidelines** -**MCC:** 615 -​**Dial Code:** 228 -​ +**MCC:** 615 +​**Dial Code:** 228 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683365-tonga-sms-guidelines.md b/support-docs/en--articles--6683365-tonga-sms-guidelines.md index 7bb77656..a17e3f6d 100644 --- a/support-docs/en--articles--6683365-tonga-sms-guidelines.md +++ b/support-docs/en--articles--6683365-tonga-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6683365-tonga-sms-guidelines +title: "Tonga: SMS Guidelines" +description: "Sending SMS to Tonga? See Telnyx guidance and requirements Learn more about Tonga: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: f248bef840bea93829fae55b0c50eff01cdd41d7c28ac8bfb73ece1978a6041a --- -Tonga: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Tonga: SMS Guidelines -Sending SMS to Tonga? Check out our comprehensive guidelines to ensure compliance in Tonga. +Sending SMS to Tonga? See Telnyx guidance and requirements Learn more about Tonga: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Tonga: SMS Guidelines** +## **Tonga: SMS Guidelines** -**MCC:** 539 -​**Dial Code:** 676 -​ +**MCC:** 539 +​**Dial Code:** 676 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683379-trinidad-tobago-sms-guidelines.md b/support-docs/en--articles--6683379-trinidad-tobago-sms-guidelines.md index bc595b78..09f2fd83 100644 --- a/support-docs/en--articles--6683379-trinidad-tobago-sms-guidelines.md +++ b/support-docs/en--articles--6683379-trinidad-tobago-sms-guidelines.md @@ -1,32 +1,33 @@ --- source_url: https://support.telnyx.com/en/articles/6683379-trinidad-tobago-sms-guidelines +title: "Trinidad & Tobago: SMS Guidelines" +description: "Sending SMS to Trinidad & Tobago? See Telnyx guidance and requirements Learn more about Trinidad & Tobago: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: fda7c2c856e9f79d8398dbd16818cfe379be5d202ef33f8aba63800dcee24e2e --- -Trinidad & Tobago: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Trinidad & Tobago: SMS Guidelines -Sending SMS to Trinidad & Tobago? Check out our comprehensive guidelines to ensure compliance in Trinidad & Tobago. +Sending SMS to Trinidad & Tobago? See Telnyx guidance and requirements Learn more about Trinidad & Tobago: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Trinidad & Tobago: SMS Guidelines** +## **Trinidad & Tobago: SMS Guidelines** -**MCC:** 374 -​**Dial Code:** 1868 -​ -Alphanumeric Sender IDs are supported. No registration is required. -​ -Occasionally Alphanumeric Sender ID might be overwritten to Random Long Code to ensure delivery towards Network Bmobile (37412). -​ +**MCC:** 374 +​**Dial Code:** 1868 +​ +Alphanumeric Sender IDs are supported. No registration is required. +​ +Occasionally Alphanumeric Sender ID might be overwritten to Random Long Code to ensure delivery towards Network Bmobile (37412). +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683385-tunisia-sms-guidelines.md b/support-docs/en--articles--6683385-tunisia-sms-guidelines.md index 958f5371..396f6b53 100644 --- a/support-docs/en--articles--6683385-tunisia-sms-guidelines.md +++ b/support-docs/en--articles--6683385-tunisia-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6683385-tunisia-sms-guidelines +title: "Tunisia: SMS Guidelines" +description: "Sending SMS to Tunisia? See Telnyx guidance and requirements Learn more about Tunisia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 20ffc5b247359fa4e3736ecaea7c223a6ca615feb0d388e4daf5be565408c01b --- -Tunisia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Tunisia: SMS Guidelines -Sending SMS to Tunisia? Check out our comprehensive guidelines to ensure compliance in Tunisia. +Sending SMS to Tunisia? See Telnyx guidance and requirements Learn more about Tunisia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 21, 2024 -Table of contents -# **Tunisia: SMS Guidelines** +## **Tunisia: SMS Guidelines** -**MCC:** 605 -​**Dial Code:** 216 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 605 +​**Dial Code:** 216 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,16 +44,16 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683390-turkmenistan-sms-guidelines.md b/support-docs/en--articles--6683390-turkmenistan-sms-guidelines.md index cd88baac..4c4e6fb9 100644 --- a/support-docs/en--articles--6683390-turkmenistan-sms-guidelines.md +++ b/support-docs/en--articles--6683390-turkmenistan-sms-guidelines.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/6683390-turkmenistan-sms-guidelines +title: "Turkmenistan: SMS Guidelines" +description: "Sending SMS to Turkmenistan? See Telnyx guidance and requirements Learn more about Turkmenistan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: c5267f16c82b93f51c0676265a66e99ef4ac0436fdcf7028902c97b9771198e3 --- -Turkmenistan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Turkmenistan: SMS Guidelines -Sending SMS to Turkmenistan? Check out our comprehensive guidelines to ensure compliance in Turkmenistan. +Sending SMS to Turkmenistan? See Telnyx guidance and requirements Learn more about Turkmenistan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# Turkmenistan: SMS Guidelines +## Turkmenistan: SMS Guidelines -**MCC:** 438 -​**Dial Code:** 993 -​ -All Alphanumeric Sender IDs will be overwritten to either a random Long Code or Generic Alphanumeric Sender ID to ensure delivery. -​ +**MCC:** 438 +​**Dial Code:** 993 +​ +All Alphanumeric Sender IDs will be overwritten to either a random Long Code or Generic Alphanumeric Sender ID to ensure delivery. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -38,5 +39,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683396-turks-and-caicos-islands-sms-guidelines.md b/support-docs/en--articles--6683396-turks-and-caicos-islands-sms-guidelines.md index 919ac158..5160fe03 100644 --- a/support-docs/en--articles--6683396-turks-and-caicos-islands-sms-guidelines.md +++ b/support-docs/en--articles--6683396-turks-and-caicos-islands-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6683396-turks-and-caicos-islands-sms-guidelines +title: "Turks and Caicos Islands: SMS Guidelines" +description: "Sending SMS to Turks & Caicos Islands? See Telnyx guidance and requirements Learn more about Turks and Caicos Islands: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: f757b6363e376002ab60807f331e789c25452dd461a16c55784d491b899609ca --- -Turks and Caicos Islands: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Turks and Caicos Islands: SMS Guidelines -Sending SMS to Turks & Caicos Islands? Check out our comprehensive guidelines to ensure compliance in Turks & Caicos Islands. +Sending SMS to Turks & Caicos Islands? See Telnyx guidance and requirements Learn more about Turks and Caicos Islands: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 15, 2023 -Table of contents -# Turks and Caicos Islands: SMS Guidelines +## Turks and Caicos Islands: SMS Guidelines -**MCC:** 376 -​**Dial Code:** 1649 -​ +**MCC:** 376 +​**Dial Code:** 1649 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -88,5 +89,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683429-tuvalu-sms-guidelines.md b/support-docs/en--articles--6683429-tuvalu-sms-guidelines.md index a9545ada..9b5d0634 100644 --- a/support-docs/en--articles--6683429-tuvalu-sms-guidelines.md +++ b/support-docs/en--articles--6683429-tuvalu-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6683429-tuvalu-sms-guidelines +title: "Tuvalu: SMS Guidelines" +description: "Sending SMS to Tuvalu? See Telnyx guidance and requirements Learn more about Tuvalu: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: d9a1dc3532104962ca91c3844dbcc11bf011bc1fd62da4b2a91e5d7a0bf992f4 --- -Tuvalu: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Tuvalu: SMS Guidelines -Sending SMS to Tuvalu? Check out our comprehensive guidelines to ensure compliance in Tuvalu. +Sending SMS to Tuvalu? See Telnyx guidance and requirements Learn more about Tuvalu: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Tuvalu: SMS Guidelines** +## **Tuvalu: SMS Guidelines** -**MCC:** 553 -​**Dial Code:** 688 -​ +**MCC:** 553 +​**Dial Code:** 688 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683433-uganda-sms-guidelines.md b/support-docs/en--articles--6683433-uganda-sms-guidelines.md index bbf834bd..36b33f1a 100644 --- a/support-docs/en--articles--6683433-uganda-sms-guidelines.md +++ b/support-docs/en--articles--6683433-uganda-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6683433-uganda-sms-guidelines +title: "Uganda: SMS Guidelines" +description: "Sending SMS to Uganda? See Telnyx guidance and requirements Learn more about Uganda: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 0128dbff5b01ef0c3d6fa2a8a09487b687e74e10909e975e1212d45c306656f8 --- -Uganda: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Uganda: SMS Guidelines -Sending SMS to Uganda? Check out our comprehensive guidelines to ensure compliance in Uganda. +Sending SMS to Uganda? See Telnyx guidance and requirements Learn more about Uganda: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# Uganda: SMS Guidelines +## Uganda: SMS Guidelines -**MCC:** 641 -​**Dial Code:** 256 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (64110) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 641 +​**Dial Code:** 256 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (64110) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683438-united-arab-emirates-sms-guidelines.md b/support-docs/en--articles--6683438-united-arab-emirates-sms-guidelines.md index 4711e38d..dd0fb884 100644 --- a/support-docs/en--articles--6683438-united-arab-emirates-sms-guidelines.md +++ b/support-docs/en--articles--6683438-united-arab-emirates-sms-guidelines.md @@ -1,59 +1,60 @@ --- source_url: https://support.telnyx.com/en/articles/6683438-united-arab-emirates-sms-guidelines +title: "United Arab Emirates: SMS Guidelines" +description: "Sending SMS to United Arab Emirates? See Telnyx guidance and requirements Learn more about United Arab Emirates: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 6c081fe9a1072626ec2ce27546855ef5e7138080c48f61a43bfa7c73ef7f67c5 --- -United Arab Emirates: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # United Arab Emirates: SMS Guidelines -Sending SMS to United Arab Emirates? Check out our comprehensive guidelines to ensure compliance in United Arab Emirates. +Sending SMS to United Arab Emirates? See Telnyx guidance and requirements Learn more about United Arab Emirates: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# **United Arab Emirates: SMS Guidelines** +## **United Arab Emirates: SMS Guidelines** -**MCC:** 424 -​**Dial Code:** 971 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please complete the attached form (including signature, company letterhead and stamp) and return to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com), along with a copy of your Business Registration or Certificate of Incorporation and the following information: -​ -1) Sender ID to be registered -2) Message/Content Type - Transactional/Promotional/Notification -3) Message/Content example(s) -4) Company name (and Brand name if different) +**MCC:** 424 +​**Dial Code:** 971 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please complete the attached form (including signature, company letterhead and stamp) and return to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com), along with a copy of your Business Registration or Certificate of Incorporation and the following information: +​ +1) Sender ID to be registered +2) Message/Content Type - Transactional/Promotional/Notification +3) Message/Content example(s) +4) Company name (and Brand name if different) 5) Website of brand or company 6) Company Country of origin 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -​**Additional recommendations:** -​ -For promotional traffic, the suffix "AD" must be added to the Alphanumeric Sender for traffic distinction. -​ -Promotional traffic is not allowed between 09:00 pm and 07:00 local time, all traffic submitted during this time window will be queued and delivery will be attempted outside the time period. -​ -Religious, gambling political or adult traffic is prohibited. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ -For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). +8) Email linked to your Telnyx account +​ +​**Additional recommendations:** +​ +For promotional traffic, the suffix "AD" must be added to the Alphanumeric Sender for traffic distinction. +​ +Promotional traffic is not allowed between 09:00 pm and 07:00 local time, all traffic submitted during this time window will be queued and delivery will be attempted outside the time period. +​ +Religious, gambling political or adult traffic is prohibited. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ +For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ​ ## @@ -69,5 +70,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683454-uzbekistan-sms-guidelines.md b/support-docs/en--articles--6683454-uzbekistan-sms-guidelines.md index 0c9b706b..8d99df57 100644 --- a/support-docs/en--articles--6683454-uzbekistan-sms-guidelines.md +++ b/support-docs/en--articles--6683454-uzbekistan-sms-guidelines.md @@ -1,34 +1,35 @@ --- source_url: https://support.telnyx.com/en/articles/6683454-uzbekistan-sms-guidelines +title: "Uzbekistan: SMS Guidelines" +description: "SMS Guidelines for Uzbekistan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Uzbekistan: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 0bd9f646ce1ada87c2064720abb9f8ea936e9eb1b1f12a4354d4b566d26d3275 --- -Uzbekistan: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Uzbekistan: SMS Guidelines -SMS Guidelines for Uzbekistan including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Uzbekistan including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Uzbekistan: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -March 14, 2024 -Table of contents -# **Uzbekistan: SMS Guidelines** +## **Uzbekistan: SMS Guidelines** -**MCC:** 434 -​**Dial Code:** 998 -​ -Alphanumeric Sender ID registration is required. Occasionally Alphanumeric Sender ID might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 434 +​**Dial Code:** 998 +​ +Alphanumeric Sender ID registration is required. Occasionally Alphanumeric Sender ID might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -43,19 +44,19 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ -For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ +For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ​ ## @@ -69,5 +70,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683459-vanuatu-sms-guidelines.md b/support-docs/en--articles--6683459-vanuatu-sms-guidelines.md index 64782837..cab7f79a 100644 --- a/support-docs/en--articles--6683459-vanuatu-sms-guidelines.md +++ b/support-docs/en--articles--6683459-vanuatu-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6683459-vanuatu-sms-guidelines +title: "Vanuatu: SMS Guidelines" +description: "SMS Guidelines for Vanuatu including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Vanuatu: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 698c53c67e839fde1ae62d484d2581ea6d9cad8099ba19af6ec4163743b7be6f --- -Vanuatu: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Vanuatu: SMS Guidelines -SMS Guidelines for Vanuatu including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Vanuatu including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Vanuatu: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Vanuatu: SMS Guidelines** +## **Vanuatu: SMS Guidelines** -**MCC:** 541 -​**Dial Code:** 678 -​ +**MCC:** 541 +​**Dial Code:** 678 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683467-vietnam-sms-guidelines.md b/support-docs/en--articles--6683467-vietnam-sms-guidelines.md index c080870f..12ca60d3 100644 --- a/support-docs/en--articles--6683467-vietnam-sms-guidelines.md +++ b/support-docs/en--articles--6683467-vietnam-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6683467-vietnam-sms-guidelines +title: "Vietnam: SMS Guidelines" +description: "SMS Guidelines for Vietnam including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Vietnam: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: d81d087b5336fa426c733a5b2778663aff3b920fb398f482071cc182753d17a6 --- -Vietnam: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Vietnam: SMS Guidelines -SMS Guidelines for Vietnam including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Vietnam including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Vietnam: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Vietnam: SMS Guidelines** +## **Vietnam: SMS Guidelines** -**MCC:** 452 -​**Dial Code:** 84 -​ -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Vietnam is a destination that supports SMSC-DLR only, as such positive DLRs are to be expected. Handset delivery reports are not possible. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 452 +​**Dial Code:** 84 +​ +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Vietnam is a destination that supports SMSC-DLR only, as such positive DLRs are to be expected. Handset delivery reports are not possible. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683477-virgin-islands-british-sms-guidelines.md b/support-docs/en--articles--6683477-virgin-islands-british-sms-guidelines.md index 6dba8a7e..c11a5f17 100644 --- a/support-docs/en--articles--6683477-virgin-islands-british-sms-guidelines.md +++ b/support-docs/en--articles--6683477-virgin-islands-british-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6683477-virgin-islands-british-sms-guidelines +title: "Virgin Islands (British): SMS Guidelines" +description: "SMS Guidelines for Virgin Islands (British) including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c2ed262d80c00c2afb4e52ead04507240503a09c668a0d4a6e1cfa75e8409c46 --- -Virgin Islands (British): SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Virgin Islands (British): SMS Guidelines -SMS Guidelines for Virgin Islands (British) including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Virgin Islands (British) including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Virgin Islands (British): SMS Guidelines** +## **Virgin Islands (British): SMS Guidelines** -**MCC:** 348 -​**Dial Code:** 1340 -​ +**MCC:** 348 +​**Dial Code:** 1340 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683484-yemen-sms-guidelines.md b/support-docs/en--articles--6683484-yemen-sms-guidelines.md index 221c31d2..2365149e 100644 --- a/support-docs/en--articles--6683484-yemen-sms-guidelines.md +++ b/support-docs/en--articles--6683484-yemen-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6683484-yemen-sms-guidelines +title: "Yemen: SMS Guidelines" +description: "SMS Guidelines for Yemen including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Yemen: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: a749e2016ec51e13abebae1640c258ef713c7d7f7545d6608a3892bd9faefdd8 --- -Yemen: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Yemen: SMS Guidelines -SMS Guidelines for Yemen including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Yemen including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Yemen: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -April 1, 2026 -Table of contents -# **Yemen: SMS Guidelines** +## **Yemen: SMS Guidelines** -**MCC:** 421 -​**Dial Code:** 967 -​ -Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. -​ -Occasionally, registered Alphanumeric Sender IDs might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): -​ +**MCC:** 421 +​**Dial Code:** 967 +​ +Alphanumeric Sender ID registration is required. All messages from unregistered Sender IDs will be rejected. +​ +Occasionally, registered Alphanumeric Sender IDs might be overwritten to Random [Short Code](https://telnyx.com/products/sms-short-code) to ensure delivery. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the details below along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com): +​ 1) SenderID to be registered 2) Message/Content type @@ -45,19 +46,19 @@ Please provide the details below along with a copy of your Business Registration 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. -​ -​**Additional recommendations:** -​ -Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS -​ -Traffic should include clear Opt-Out options. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ -For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). +8) Email linked to your Telnyx account +​ +Companies must have a valid business case for the requested Alphanumeric Sender ID. If the relationship between your company/brand and the requested Alphanumeric Sender ID is not clear, please provide additional supporting documentation detailing your business case. +​ +​**Additional recommendations:** +​ +Consent (Proof for Opt-in) should be obtained before sending any communications, i.e. Marketing SMS +​ +Traffic should include clear Opt-Out options. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ +For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ​ ## @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683501-zambia-sms-guidelines.md b/support-docs/en--articles--6683501-zambia-sms-guidelines.md index 6b52a181..d8c98d98 100644 --- a/support-docs/en--articles--6683501-zambia-sms-guidelines.md +++ b/support-docs/en--articles--6683501-zambia-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6683501-zambia-sms-guidelines +title: "Zambia: SMS Guidelines" +description: "SMS Guidelines for Zambia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Zambia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 6f52c2c50a88d4bd4b86b9fbc59122d1ae715bd72b3571f4df0bfcaeaa0467f6 --- -Zambia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Zambia: SMS Guidelines -SMS Guidelines for Zambia including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Zambia including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Zambia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Zambia: SMS Guidelines** +## **Zambia: SMS Guidelines** -**MCC:** 645 -​**Dial Code:** 260 -​ -Alphanumeric Sender IDs are supported. -​ -For Network MTN (65402) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 645 +​**Dial Code:** 260 +​ +Alphanumeric Sender IDs are supported. +​ +For Network MTN (65402) Alphanumeric Sender IDs are only supported with registration. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683504-zimbabwe-sms-guidelines.md b/support-docs/en--articles--6683504-zimbabwe-sms-guidelines.md index c03c79cb..f8dbab47 100644 --- a/support-docs/en--articles--6683504-zimbabwe-sms-guidelines.md +++ b/support-docs/en--articles--6683504-zimbabwe-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6683504-zimbabwe-sms-guidelines +title: "Zimbabwe: SMS Guidelines" +description: "SMS Guidelines for Zimbabwe including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Zimbabwe: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 591b5233278b3c38f4d7225ccc2b139ee3a3521ab01bb2104e66e439fc25c2cc --- -Zimbabwe: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Zimbabwe: SMS Guidelines -SMS Guidelines for Zimbabwe including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Zimbabwe including MCC and Dial Code. See Telnyx guidance and requirements Learn more about Zimbabwe: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Zimbabwe: SMS Guidelines** +## **Zimbabwe: SMS Guidelines** -**MCC:** 648 -​**Dial Code:** 263 -​ -Alphanumeric Sender IDs are supported. There is a distinction between Local and International traffic. -​ -For local traffic, Alphanumeric Sender IDs are only supported through registration. International traffic does not require registration. Alphanumeric Senders will be supported. -​ -The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 648 +​**Dial Code:** 263 +​ +Alphanumeric Sender IDs are supported. There is a distinction between Local and International traffic. +​ +For local traffic, Alphanumeric Sender IDs are only supported through registration. International traffic does not require registration. Alphanumeric Senders will be supported. +​ +The use of generic Alpha Sender IDs is not recommended. Alpha Senders should be directly related to the message content. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683563-russian-federation-sms-guidelines.md b/support-docs/en--articles--6683563-russian-federation-sms-guidelines.md index 045c6534..4b7f4fb2 100644 --- a/support-docs/en--articles--6683563-russian-federation-sms-guidelines.md +++ b/support-docs/en--articles--6683563-russian-federation-sms-guidelines.md @@ -1,53 +1,54 @@ --- source_url: https://support.telnyx.com/en/articles/6683563-russian-federation-sms-guidelines +title: "Russian Federation: SMS Guidelines" +description: "SMS Guidelines for Russian Federation including MCC and Dial Code. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b0c0a69424ab5f1220885093ccd1a18790ba2bd52df937b4cfd6571550a208d9 --- -Russian Federation: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Russian Federation: SMS Guidelines -SMS Guidelines for Russian Federation including MCC and Dial Code. Get more messaging details here. +SMS Guidelines for Russian Federation including MCC and Dial Code. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -**MCC:** 250 -​**Dial Code:** 7 +**MCC:** 250 +​**Dial Code:** 7 ​ -# SMS Guidelines for the Russian Federation - -Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. -​ -​**Information on Alphanumeric Sender ID registration:** -​ -Please provide the following information along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.co](mailto:alpha_sender_id@telnyx.com)m: -​ -1) Sender ID to be registered -2) Message/Content Type - Transactional/Promotional/Notification -3) Message/Content example(s) -4) Company name (and Brand name if different) +## SMS Guidelines for the Russian Federation + +Alphanumeric Sender IDs are supported with registration. Alphanumeric Sender ID registration is required. Without registration to this network, Alpha Senders will be overwritten to Generic Alpha Sender IDs or will NOT deliver. +​ +​**Information on Alphanumeric Sender ID registration:** +​ +Please provide the following information along with a copy of your Business Registration to [alpha\_sender\_id@telnyx.co](mailto:alpha_sender_id@telnyx.com)m: +​ +1) Sender ID to be registered +2) Message/Content Type - Transactional/Promotional/Notification +3) Message/Content example(s) +4) Company name (and Brand name if different) 5) Website of brand or company 6) Company Country of origin 7) Expected volumes per month -8) Email linked to your Telnyx account -​ -For every Sender ID there is a monthly recurring cost of $250. -​ -​**Additional recommendations:** -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +8) Email linked to your Telnyx account +​ +For every Sender ID there is a monthly recurring cost of $250. +​ +​**Additional recommendations:** +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -61,5 +62,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683726-kiribati-sms-guidelines.md b/support-docs/en--articles--6683726-kiribati-sms-guidelines.md index 088daa73..345adb5e 100644 --- a/support-docs/en--articles--6683726-kiribati-sms-guidelines.md +++ b/support-docs/en--articles--6683726-kiribati-sms-guidelines.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6683726-kiribati-sms-guidelines +title: "Kiribati: SMS Guidelines" +description: "Sending SMS to Kiribati? See Telnyx guidance and requirements Learn more about Kiribati: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: dfd98971926d700eeee872d48fafc1926f65d7ba1f4b8cb822d9bec1ee4405f2 --- -Kiribati: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Kiribati: SMS Guidelines -Sending SMS to Kiribati? Check out our comprehensive guidelines to ensure compliance in Kiribati. +Sending SMS to Kiribati? See Telnyx guidance and requirements Learn more about Kiribati: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Kiribati: SMS Guidelines** +## **Kiribati: SMS Guidelines** -**MCC:** 545 -​**Dial Code:** 686 -​ +**MCC:** 545 +​**Dial Code:** 686 +​ Alphanumeric Sender IDs are supported and will be maintained, no registration is required. There are no restrictions with regards to content towards this destination. @@ -40,5 +41,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683734-korea-sms-guidelines.md b/support-docs/en--articles--6683734-korea-sms-guidelines.md index 6fb369ce..c153e08d 100644 --- a/support-docs/en--articles--6683734-korea-sms-guidelines.md +++ b/support-docs/en--articles--6683734-korea-sms-guidelines.md @@ -1,37 +1,38 @@ --- source_url: https://support.telnyx.com/en/articles/6683734-korea-sms-guidelines +title: "Korea SMS Guidelines" +description: "Sending SMS to Republic of Korea (South Korea)? See Telnyx guidance and requirements Learn more about Korea SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 5bbd0ce1aef28051e52fa0fe7cd2ccde433c215e66d016eca0077d4154c78660 --- -Korea SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Korea SMS Guidelines -Sending SMS to Republic of Korea (South Korea)? Check out our comprehensive guidelines to ensure compliance in South Korea. +Sending SMS to Republic of Korea (South Korea)? See Telnyx guidance and requirements Learn more about Korea SMS Guidelines with Telnyx. -Written by Telnyx Engineering -February 21, 2025 -Table of contents -# **Republic of Korea (South Korea): SMS Guidelines** +## **Republic of Korea (South Korea): SMS Guidelines** -**MCC:** 450 -​**Dial Code:** 82 -​ -All Alphanumeric Sender IDs will be overwritten to a random Local Long Code to ensure delivery. -​ -All messages to this destination will have the following text added by default: -​ -[Web 발신] : This indicates [A2P](https://telnyx.com/resources/what-is-a2p-messaging) traffic -[국제발신]: This indicates that the message has been sent from abroad -​ -Gambling and Adult content is not permitted. -​ +**MCC:** 450 +​**Dial Code:** 82 +​ +All Alphanumeric Sender IDs will be overwritten to a random Local Long Code to ensure delivery. +​ +All messages to this destination will have the following text added by default: +​ +[Web 발신] : This indicates [A2P](https://telnyx.com/resources/what-is-a2p-messaging) traffic +[국제발신]: This indicates that the message has been sent from abroad +​ +Gambling and Adult content is not permitted. +​ Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). ## @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6683745-serbia-sms-guidelines.md b/support-docs/en--articles--6683745-serbia-sms-guidelines.md index 47574e67..7dcf3f8e 100644 --- a/support-docs/en--articles--6683745-serbia-sms-guidelines.md +++ b/support-docs/en--articles--6683745-serbia-sms-guidelines.md @@ -1,36 +1,37 @@ --- source_url: https://support.telnyx.com/en/articles/6683745-serbia-sms-guidelines +title: "Serbia: SMS Guidelines" +description: "Sending SMS to Serbia? See Telnyx guidance and requirements Learn more about Serbia: SMS Guidelines with Telnyx." scraped: 2026-07-08 content_hash: 2ebb0702b09c592fd8e23cf7774f5c9965f0dfb8463aca962bf31361d00a24d2 --- -Serbia: SMS Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Serbia: SMS Guidelines -Sending SMS to Serbia? Check out our comprehensive guidelines to ensure compliance in Serbia. +Sending SMS to Serbia? See Telnyx guidance and requirements Learn more about Serbia: SMS Guidelines with Telnyx. -Written by Telnyx Engineering -November 21, 2023 -Table of contents -# **Serbia: SMS Guidelines** +## **Serbia: SMS Guidelines** -**MCC:** 220 -​**Dial Code:** 381 -​ -Alphanumeric Sender IDs are supported with registration. -​ -Registration is possible to ensure Alphanumeric Senders can be maintained. Without registration, Alpha Senders will be overwritten to Generic Alpha Sender IDs. -​ -The registration of Alphanumeric Senders involves monthly fees. -​ -Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). -​ +**MCC:** 220 +​**Dial Code:** 381 +​ +Alphanumeric Sender IDs are supported with registration. +​ +Registration is possible to ensure Alphanumeric Senders can be maintained. Without registration, Alpha Senders will be overwritten to Generic Alpha Sender IDs. +​ +The registration of Alphanumeric Senders involves monthly fees. +​ +Please make sure to always refer to our [Acceptable Use Policy for Messaging](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging). +​ For more information on Alpha Sender ID registration kindly reach out to [alpha\_sender\_id@telnyx.com](mailto:alpha_sender_id@telnyx.com). ## @@ -44,5 +45,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6707731-telnyx-status-page.md b/support-docs/en--articles--6707731-telnyx-status-page.md index 6f81c172..a32418d0 100644 --- a/support-docs/en--articles--6707731-telnyx-status-page.md +++ b/support-docs/en--articles--6707731-telnyx-status-page.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6707731-telnyx-status-page +title: "Telnyx - Status Page" +description: "Access Telnyx's status page for real-time updates on incidents and maintenance schedules. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8c9d2f53407e9a20b119bb628ec4ed4d018ec84cd1639712fc13b4e7783404a0 --- -Telnyx - Status Page | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx - Status Page -Access Telnyx's status page for real-time updates on incidents and maintenance schedules. +Access Telnyx's status page for real-time updates on incidents and maintenance schedules. See Telnyx guidance and requirements. -Written by Dillin -May 1, 2026 -Table of contents -# **Telnyx Status Page** +## **Telnyx Status Page** You can view our status page for any potential incidents or maintenance schedules here: @@ -37,5 +38,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6790265-verified-numbers-faq.md b/support-docs/en--articles--6790265-verified-numbers-faq.md index 873dbb78..8445a232 100644 --- a/support-docs/en--articles--6790265-verified-numbers-faq.md +++ b/support-docs/en--articles--6790265-verified-numbers-faq.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6790265-verified-numbers-faq +title: "Verified Numbers FAQ" +description: "Secure your outbound calls. See Telnyx guidance and requirements Learn more about Verified Numbers FAQ with Telnyx." scraped: 2026-07-08 content_hash: a4a018a51997db5c535a2208f7e7d9d27fe35f91d8c61328f5e4d0c7793ee5a8 --- -Verified Numbers FAQ | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Verified Numbers FAQ -Secure your outbound calls. Learn how Telnyx enhances call security. Start building on Telnyx today. +Secure your outbound calls. See Telnyx guidance and requirements Learn more about Verified Numbers FAQ with Telnyx. -Written by Telnyx Engineering -June 26, 2024 -Table of contents -# **Verified Numbers FAQ** +## **Verified Numbers FAQ** **What is a Verified Number?** @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6837118-elevateai-proof-of-concept-setup-guide.md b/support-docs/en--articles--6837118-elevateai-proof-of-concept-setup-guide.md index b4a36fc0..280467a7 100644 --- a/support-docs/en--articles--6837118-elevateai-proof-of-concept-setup-guide.md +++ b/support-docs/en--articles--6837118-elevateai-proof-of-concept-setup-guide.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/6837118-elevateai-proof-of-concept-setup-guide +title: "ElevateAI Proof-of-Concept Setup Guide" +description: "Step-by-step guide to integrate Telnyx with ElevateAI for transcription and recording. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d93bcb7fd70fd84b0ba388734ba3b2d36fe35db4d7a8c4f207934755a3563576 --- -ElevateAI Proof-of-Concept Setup Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # ElevateAI Proof-of-Concept Setup Guide -Step-by-step guide to integrate Telnyx with ElevateAI for transcription and recording. +Step-by-step guide to integrate Telnyx with ElevateAI for transcription and recording. See Telnyx guidance and requirements. -Written by Dillin -December 13, 2023 -Table of contents This article will provide you with a step by step guide to configure Telnyx & ElevateAI which can help demonstrate a sample application using Telnyx-Python transcription and recording functionality. ​ -# **Step 1: Create a Call Control Application in the Telnyx Portal** +## **Step 1: Create a Call Control Application in the Telnyx Portal** -Once you have created your Telnyx account and you have successfully logged into your account click the **Voice** tab from the left side menu then click **Programmable Voice**. -​ +Once you have created your Telnyx account and you have successfully logged into your account click the **Voice** tab from the left side menu then click **Programmable Voice**. +​ Finally click on the **Add new App** button from the top right corner: ![Add new App section. ](_images/e62edad978fad8e2.png) @@ -56,7 +57,7 @@ created in the previous step. Click **Place Order**: ## **Step 3. Sign up for ElevateAI and get your ElevateAI API Key** -First navigate to [ElevateAI's website](https://www.elevateai.com/) and click **Get Started** from the top right corner. +First navigate to [ElevateAI's website](https://www.elevateai.com/) and click **Get Started** from the top right corner. ​ ![Sign Up button. ](_images/441f60395743ae0e.png) @@ -90,5 +91,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6902981-understanding-sip-prack-protocol.md b/support-docs/en--articles--6902981-understanding-sip-prack-protocol.md index 4a9a3f53..5d8cfbd4 100644 --- a/support-docs/en--articles--6902981-understanding-sip-prack-protocol.md +++ b/support-docs/en--articles--6902981-understanding-sip-prack-protocol.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6902981-understanding-sip-prack-protocol +title: "Understanding SIP PRACK Protocol" +description: "Deep dive into SIP PRACK protocol, its significance, and how Telnyx supports it. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4514f8763cf3cc74854ce25af41e23f13624e2a1c8558ef2146303320ce641e3 --- -Understanding SIP PRACK Protocol | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Understanding SIP PRACK Protocol -Deep dive into SIP PRACK protocol, its significance, and how Telnyx supports it. +Deep dive into SIP PRACK protocol, its significance, and how Telnyx supports it. See Telnyx guidance and requirements. -Written by Dillin -May 25, 2024 -Table of contents -# **SIP - PRACK** +## **SIP - PRACK** ## **Introduction to PRACK** @@ -60,5 +61,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6964207-use-cyberduck-with-telnyx-storage.md b/support-docs/en--articles--6964207-use-cyberduck-with-telnyx-storage.md index 36607a01..260efe3c 100644 --- a/support-docs/en--articles--6964207-use-cyberduck-with-telnyx-storage.md +++ b/support-docs/en--articles--6964207-use-cyberduck-with-telnyx-storage.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/6964207-use-cyberduck-with-telnyx-storage +title: "Use Cyberduck with Telnyx Storage" +description: "Learn how to set up Cyberduck, a popular FTP client, with Telnyx Storage for seamless file transfer and storage… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 70d02d11e29171a6f79c4879dd8997e2bb1da0cb4827dd798bc793ec834dfa29 --- -Use Cyberduck with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use Cyberduck with Telnyx Storage -Learn how to set up Cyberduck, a popular FTP client, with Telnyx Storage for seamless file transfer and storage management. +Learn how to set up Cyberduck, a popular FTP client, with Telnyx Storage for seamless file transfer and storage… See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [Cyberduck](https://cyberduck.io/) is a free, open-source file transfer client for macOS and Windows. With Cyberduck, you can easily upload, download, and manage files, as well as perform advanced operations such as setting object metadata, versioning, and lifecycle policies. --- -# How to configure Cyberduck to work with Telnyx Storage +## How to configure Cyberduck to work with Telnyx Storage 1. Download and install the latest version of Cyberduck [here](https://cyberduck.io/download/)! -2. Open the Cyberduck application. Then, click on the option to Open Connection +2. Open the Cyberduck application. Then, click on the option to Open Connection ​ ![Options dropdown of the Open Connection section of the Cybertruck application ](_images/bd5402deb4937df2.png) @@ -65,5 +66,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6964249-use-msp360-cloudberry-explorer-with-telnyx-storage.md b/support-docs/en--articles--6964249-use-msp360-cloudberry-explorer-with-telnyx-storage.md index b1873ef5..fc8836fd 100644 --- a/support-docs/en--articles--6964249-use-msp360-cloudberry-explorer-with-telnyx-storage.md +++ b/support-docs/en--articles--6964249-use-msp360-cloudberry-explorer-with-telnyx-storage.md @@ -1,40 +1,41 @@ --- source_url: https://support.telnyx.com/en/articles/6964249-use-msp360-cloudberry-explorer-with-telnyx-storage +title: "Use MSP360 Cloudberry Explorer with Telnyx Storage" +description: "Learn how to setup MSP360 Cloudberry Explorer, an intuitive file explorer, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 15758df241701833c6433239a60f871f600e45d78b60daef8fc79374a7a6a432 --- -Use MSP360 Cloudberry Explorer with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use MSP360 Cloudberry Explorer with Telnyx Storage -Learn how to setup MSP360 Cloudberry Explorer, an intuitive file explorer, with Telnyx Storage for effective file management and transfer. +Learn how to setup MSP360 Cloudberry Explorer, an intuitive file explorer, See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [MSP360 Cloudberry Explorer](https://www.msp360.com/explorer/) is a powerful, user-friendly file manager, enabling you to manage and transfer data to and from many different cloud storage providers. With Cloudberry Explorer, you can easily upload, download, and organize your files, as well as perform advanced operations such as setting object metadata, versioning, and access control policies. --- -# How to configure MSP360 Cloudberry Explorer to work with Telnyx Storage +## How to configure MSP360 Cloudberry Explorer to work with Telnyx Storage 1. Download and install the latest version of the MSP360 Cloudberry Explorer [here](https://www.msp360.com/explorer/)! 2. Open the MSP360 Cloudberry Explorer application -3. Select the option to open a new "**Connection"** +3. Select the option to open a new "**Connection"** ​ ![MSP360 Cloudberry Explorer application page. ](_images/994fa05e4548026c.png) -4. When prompted with the connection type, select "**S3 compatible"** +4. When prompted with the connection type, select "**S3 compatible"** ​ ![MSP360 Cloudberry Explorer application options for choosing connection type. ](_images/09f73d2eb4d3e6bb.png) -5. A new window will pop up to specify your connection settings. Enter in the following information, and then click "**OK"**: +5. A new window will pop up to specify your connection settings. Enter in the following information, and then click "**OK"**: ​ ## **S3 compatible fields** @@ -43,11 +44,11 @@ Table of contents 2. **Access Key**: copy and paste your [Telnyx API Key](https://portal.telnyx.com/#/app/api-keys) in this field. 3. **Secret Key**: The secret access key is not used by TelnyxStorage, but WAL-G will complain if it doesn’t exist. Type out anything you want here, as long as it doesn't include spaces, quoting, or special characters of any kind. 4. **Endpoint**: Copy and paste one of our available [API Endpoints](https://developers.telnyx.com/docs/cloud-storage/api-endpoints). - 5. **Signature Version:** Select AWS4 + 5. **Signature Version:** Select AWS4 ​ ![S3 compatible fields. ](_images/855259eec2500eb7.jpg) -6. A new Connection should appear on the navigation bar with the same name as the value you entered in "**Display Name"**. If you click on that connection, your buckets will appear in the user interface. +6. A new Connection should appear on the navigation bar with the same name as the value you entered in "**Display Name"**. If you click on that connection, your buckets will appear in the user interface. ​ ![Various buckets in the S3 compatible fields. ](_images/607a7d8f55545286.png) @@ -69,5 +70,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6964272-use-rclone-with-telnyx-storage.md b/support-docs/en--articles--6964272-use-rclone-with-telnyx-storage.md index 06be54cf..9c54d7f1 100644 --- a/support-docs/en--articles--6964272-use-rclone-with-telnyx-storage.md +++ b/support-docs/en--articles--6964272-use-rclone-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6964272-use-rclone-with-telnyx-storage +title: "Use rclone with Telnyx Storage" +description: "Easily configure rclone with Telnyx Storage using our step-by-step guide for efficient file transfer and storage… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5568c2767d6f39952a3121fc6ee5bc7bd4e53ab84eac7392438a63a15236f55b --- -Use rclone with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use rclone with Telnyx Storage -Easily configure rclone with Telnyx Storage using our step-by-step guide for efficient file transfer and storage management. +Easily configure rclone with Telnyx Storage using our step-by-step guide for efficient file transfer and storage… See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 6, 2025 -Table of contents [Rclone](https://rclone.org/) is a command-line tool for synchronizing files and directories to and from various cloud storage providers, as well as local file systems. It supports common operations such as uploading, downloading, and syncing files, as well as more advanced features such as server-side file modification times, partial syncs, and more. --- -# How to configure rclone to work with Telnyx Storage +## How to configure rclone to work with Telnyx Storage **Steps:** @@ -60,5 +61,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6965267-use-s3-browser-with-telnyx-storage.md b/support-docs/en--articles--6965267-use-s3-browser-with-telnyx-storage.md index 12b984d9..1c7a193b 100644 --- a/support-docs/en--articles--6965267-use-s3-browser-with-telnyx-storage.md +++ b/support-docs/en--articles--6965267-use-s3-browser-with-telnyx-storage.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/6965267-use-s3-browser-with-telnyx-storage +title: "Use S3 Browser with Telnyx Storage" +description: "Simplify your cloud storage management by following our guide to configuring S3 Browser with Telnyx Storage. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 641b363f6a984989757dea630a8655489fca8853ed229cce938777a7c123f39e --- -Use S3 Browser with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use S3 Browser with Telnyx Storage -Simplify your cloud storage management by following our guide to configuring S3 Browser with Telnyx Storage. +Simplify your cloud storage management by following our guide to configuring S3 Browser with Telnyx Storage. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents S3 Browser is a graphical user interface for managing files on Amazon S3 and other cloud storage services that implement the S3 API. It provides a simple and intuitive way to upload, download, and manage files, as well as perform advanced operations such as setting object metadata, versioning, and access control policies, all through an easy-to-use interface. --- -# How to configure S3 Browser to work with Telnyx Storage +## How to configure S3 Browser to work with Telnyx Storage 1. Download and install the latest version of S3 Browser [here](https://s3browser.com/)! -2. Start S3 Browser. If this is your first time using S3 Browser, a window should pop up to `Add New Account`. If you have previously used S3 Browser, click on `Accounts` in the top left corner, and then click on `Add New Account` +2. Start S3 Browser. If this is your first time using S3 Browser, a window should pop up to `Add New Account`. If you have previously used S3 Browser, click on `Accounts` in the top left corner, and then click on `Add New Account` ​ !["Add new account" section of the S3 browser. ](_images/00f92ae7e033dd33.jpg) @@ -35,8 +36,8 @@ S3 Browser is a graphical user interface for managing files on Amazon S3 and oth 2. **Account Type**: Select `S3 Compatible Storage` from the dropdown menu 3. **REST Endpoint**: Copy and paste one of our available [API Endpoints](https://developers.telnyx.com/docs/cloud-storage/api-endpoints). 4. **Access Key ID**: copy and paste your [Telnyx API Key](https://portal.telnyx.com/#/app/api-keys) in this field. - 5. **Secret Access Key**: The secret access key is not used by TelnyxStorage, but S3 Browser will complain if it doesn’t exist. Type out anything you want here, as long as it doesn't include spaces, quoting, or special characters of any kind. - ​ + 5. **Secret Access Key**: The secret access key is not used by TelnyxStorage, but S3 Browser will complain if it doesn’t exist. Type out anything you want here, as long as it doesn't include spaces, quoting, or special characters of any kind. + ​ ​ !["Add new account" section of the S3 browser. ](_images/7a0b16f53373f98a.png) @@ -62,5 +63,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6966381-use-wal-g-with-telnyx-storage.md b/support-docs/en--articles--6966381-use-wal-g-with-telnyx-storage.md index 28d26deb..a1882933 100644 --- a/support-docs/en--articles--6966381-use-wal-g-with-telnyx-storage.md +++ b/support-docs/en--articles--6966381-use-wal-g-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6966381-use-wal-g-with-telnyx-storage +title: "Use WAL-G with Telnyx Storage" +description: "Maximize the benefits of WAL-G, a robust backup tool for PostgreSQL, by following our guide to configure it with Telnyx… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2cb4f9cea277f167f5f04d3a409cc2175b91c739b539dd18119985b8000203e0 --- -Use WAL-G with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use WAL-G with Telnyx Storage -Maximize the benefits of WAL-G, a robust backup tool for PostgreSQL, by following our guide to configure it with Telnyx Storage. +Maximize the benefits of WAL-G, a robust backup tool for PostgreSQL, by following our guide to configure it with Telnyx… See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [WAL-G](https://github.com/wal-g/wal-g) is a backup and disaster recovery tool. It enables you to store and manage PostgreSQL WAL (write-ahead log) files on cloud storage services that implement the S3 API, including Amazon S3 and compatible services, ensuring that you have a secure and reliable backup of your PostgreSQL database. --- -# How to configure WAL-G to work with Telnyx Storage +## How to configure WAL-G to work with Telnyx Storage 1. Download and install the latest version of WAL-G [here](https://github.com/wal-g/wal-g#installation)! 2. Follow WAL-G’s guide to configure it with S3 Storage [here](https://github.com/wal-g/wal-g/blob/master/docs/STORAGES.md#s3). Enter in the following values for the configuration fields (in bold): @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6969802-message-deliverability-dashboard.md b/support-docs/en--articles--6969802-message-deliverability-dashboard.md index 301ade93..a2a3a687 100644 --- a/support-docs/en--articles--6969802-message-deliverability-dashboard.md +++ b/support-docs/en--articles--6969802-message-deliverability-dashboard.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6969802-message-deliverability-dashboard +title: "Message Deliverability Dashboard" +description: "This article will showcase the message deliverability dashboard in greater detail. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 574ee72183a6a2e690fdef3a2085729ede033df5797c3d0a2dfb5bd89cf2cd9d --- -Message Deliverability Dashboard | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Message Deliverability Dashboard -This article will showcase the message deliverability dashboard in greater detail. +This article will showcase the message deliverability dashboard in greater detail. See Telnyx guidance and requirements. -Written by Cameron Fitzpatrick -January 2, 2025 -Table of contents -# Message Deliverability Dashboard +## Message Deliverability Dashboard The Telnyx Portal now offers a real-time [Message Deliverability dashboard](https://portal.telnyx.com/#/app/reporting/messaging-deliverability) for monitoring and analyzing usage, as well as identifying and troubleshooting potential issues. The report provides deliverability statistics broken out by Messaging Profile, and for the first time provides visibility into the messages that are "In-Flight". @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6974437-updates-to-global-conversational-rate-deck.md b/support-docs/en--articles--6974437-updates-to-global-conversational-rate-deck.md index eb0f0934..9be05176 100644 --- a/support-docs/en--articles--6974437-updates-to-global-conversational-rate-deck.md +++ b/support-docs/en--articles--6974437-updates-to-global-conversational-rate-deck.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/6974437-updates-to-global-conversational-rate-deck +title: "Updates to Global Conversational Rate Deck" +description: "Learn about upcoming changes to Telnyx's Global Conversational rate deck impacting origination types, prefixes, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c6ee2679dd6f9407cfe582f6b212c4c3769befba629137122308cd6afc733986 --- -Updates to Global Conversational Rate Deck | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Updates to Global Conversational Rate Deck -Learn about upcoming changes to Telnyx's Global Conversational rate deck impacting origination types, prefixes, and pricing. +Learn about upcoming changes to Telnyx's Global Conversational rate deck impacting origination types, prefixes, See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 27, 2023 -Table of contents Over the coming months, we will be introducing changes to our **Global Conversational** rate deck. These changes will affect: @@ -43,7 +44,7 @@ Each notification will be sent **3 days before** the change is live in our rate Note: If your Telnyx account has no outbound usage in the 30 days prior to the change, you will not be notified about updates to the rate deck. -# Classification of Origination Types +## Classification of Origination Types There are 4 origination types that are in the scope of this change. They are Local, EEA, Non-surcharged and Surcharged. @@ -100,5 +101,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6986625-easy-text-marketing-and-telnyx-integration.md b/support-docs/en--articles--6986625-easy-text-marketing-and-telnyx-integration.md index b87a6423..d29a1389 100644 --- a/support-docs/en--articles--6986625-easy-text-marketing-and-telnyx-integration.md +++ b/support-docs/en--articles--6986625-easy-text-marketing-and-telnyx-integration.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/6986625-easy-text-marketing-and-telnyx-integration +title: "Easy Text Marketing and Telnyx Integration" +description: "Onboarding for Easy Text Marketing (formerly know as Rockstar SMS) SMS customers using Telnyx as their BYOC Carrier. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c1558adbfdcbab866add42ca5711dd21a76430a43b02bf6b6349f23c1fedbb73 --- -Easy Text Marketing and Telnyx Integration | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Easy Text Marketing and Telnyx Integration -Onboarding for Easy Text Marketing (formerly know as Rockstar SMS) SMS customers using Telnyx as their BYOC Carrier. +Onboarding for Easy Text Marketing (formerly know as Rockstar SMS) SMS customers using Telnyx as their BYOC Carrier. See Telnyx guidance and requirements. K -Written by Klane Pedrie -May 20, 2026 -Table of contents -# **Easy Text Marketing and Telnyx Integration** +## **Easy Text Marketing and Telnyx Integration** So you want to get rocking sending SMS using the all star pairing of Telnyx and [Easy Text Marketing](https://www.rockstarinfo.com/) to roll your business towards success, that is music to my ears. The following guide should take less than 30 minutes from start to finish, start now so that your customers can stop singing the blues and start rocking with you! @@ -93,5 +94,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6987563-invoice-overview.md b/support-docs/en--articles--6987563-invoice-overview.md index 6fa08263..0e24fc98 100644 --- a/support-docs/en--articles--6987563-invoice-overview.md +++ b/support-docs/en--articles--6987563-invoice-overview.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/6987563-invoice-overview +title: "Invoice Overview" +description: "This article details the account invoices available for download on the Mission Control… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e47263086fe66ae2f02522a5f4f26a7f294bdbef5bd7a875266b54d41ad3f0ff --- -Invoice Overview | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Invoice Overview -This article details the account invoices available for download on the Mission Control Portal +This article details the account invoices available for download on the Mission Control… See Telnyx guidance and requirements. -Written by Cameron Fitzpatrick -April 29, 2026 -Table of contents -# Invoice Overview +## Invoice Overview Telnyx account invoices can be accessed through the Billing section of the Mission Control Portal within the Invoices tab. To navigate there, click your profile icon in the upper right corner of the Telnyx Portal, then select **Manage Billing** from the menu. From there, open the **Invoices** tab to view your account invoices. Alternatively, you can access it by clicking [here](https://portal.telnyx.com/#/app/billing/invoices). -Here you can download and view your invoices for past months. Invoices for the previous month will appear during the **first few days of the new month**. These can also be sorted by their **status (Paid, Unpaid).** +Here you can download and view your invoices for past months. Invoices for the previous month will appear during the **first few days of the new month**. These can also be sorted by their **status (Paid, Unpaid).** ​ ![](_images/3cad9e454deccc4d.png) @@ -108,5 +109,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6988813-verified-numbers.md b/support-docs/en--articles--6988813-verified-numbers.md index 2109465c..b1b58b5b 100644 --- a/support-docs/en--articles--6988813-verified-numbers.md +++ b/support-docs/en--articles--6988813-verified-numbers.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/6988813-verified-numbers +title: "Verified Numbers" +description: "Discover the benefits of verifying your phone number on Telnyx, ensuring the CLI is accurate to boost professionalism… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9686934346f11a6d8276540b3e713228a2c1cb3f9e787c832ba55ac234408315 --- -Verified Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Verified Numbers -Discover the benefits of verifying your phone number on Telnyx, ensuring the CLI is accurate to boost professionalism and trust. +Discover the benefits of verifying your phone number on Telnyx, ensuring the CLI is accurate to boost professionalism… See Telnyx guidance and requirements. -Written by Dillin -May 6, 2026 -Table of contents -# **Introduction** +## **Introduction** Verified Numbers are phone numbers that have been confirmed to belong to the user and are authorized to display as the CLI on calls made through the Telnyx platform. @@ -70,7 +71,7 @@ Simply enter the non-Telnyx number you want to verify and select your preferred If you opt for SMS, a validation code will be sent to your non-Telnyx number via SMS. -If you choose the Call option, a voice call will be placed to your non-Telnyx number and an IVR will play the validation code twice. +If you choose the Call option, a voice call will be placed to your non-Telnyx number and an IVR will play the validation code twice. ​ ## Section: Verification @@ -96,47 +97,47 @@ This is useful when coordinating verification with a third party who controls th ​ ``` -bash -curl --location 'https://api.telnyx.com/v2/verified_numbers' \ - --header 'Content-Type: application/json' \ ---header 'Authorization: Bearer YOUR_API_KEY' \ - --data '{ -"phone_number": "+15412345678", -"verification_method": "dtmf" +bash +curl --location 'https://api.telnyx.com/v2/verified_numbers' \ + --header 'Content-Type: application/json' \ +--header 'Authorization: Bearer YOUR_API_KEY' \ + --data '{ +"phone_number": "+15412345678", +"verification_method": "dtmf" }' ``` **Receiving Verification Events via Webhooks** -You can also register a webhook to receive verification events automatically, instead of polling the API for status. Simply include a `verification\_webhook\_url` in your request: +You can also register a webhook to receive verification events automatically, instead of polling the API for status. Simply include a `verification\_webhook\_url` in your request: ​ ``` -POST /v2/verified_numbers -{ - "phone_number": "+1541234567", - "verification_method": "dtmf", - "verification_webhook_url": "https://your-api.com/api/verification_webhook" +POST /v2/verified_numbers +{ + "phone_number": "+1541234567", + "verification_method": "dtmf", + "verification_webhook_url": "https://your-api.com/api/verification_webhook" } ``` Verification events will be pushed to your webhook URL in the following format: ``` -json -{ -"data": { -"event_type": "caller_id_verification.completed", -"id": "evt_abcd-effg", -"occurred_at": "YYYY-MM-DDT14:22:07.123456Z", -"payload": { -"phone_number": "+1245456784", -"record_type": "caller_id_verification", -"verification_method": "outbound_call", -"verified_at": "YYYY-MM-DDT14:21:58.654321Z" -}, -"record_type": "event" -} +json +{ +"data": { +"event_type": "caller_id_verification.completed", +"id": "evt_abcd-effg", +"occurred_at": "YYYY-MM-DDT14:22:07.123456Z", +"payload": { +"phone_number": "+1245456784", +"record_type": "caller_id_verification", +"verification_method": "outbound_call", +"verified_at": "YYYY-MM-DDT14:21:58.654321Z" +}, +"record_type": "event" +} } ``` @@ -157,9 +158,9 @@ Which headers from the SIP INVITE can carry the Caller ID Number? Below listed is the following SIP headers that are accepted for Caller ID, ordered by priority *(1 highest and 4 lowest priority)* ``` -1. P-Preferred-Identity User -2. P-Asserted-Identity User -3. Remote-Party-Id User +1. P-Preferred-Identity User +2. P-Asserted-Identity User +3. Remote-Party-Id User 4. FROM User ``` @@ -167,8 +168,8 @@ You need to make sure that you send the now verified number in one of these head ## Pay as you go -Pay only for every successful Number verification, when an end-user's token matches the OTP code generated by Telnyx. -​ +Pay only for every successful Number verification, when an end-user's token matches the OTP code generated by Telnyx. +​ All Verified Number requests incur a separate charge based on the user destination and channel used to send the verification request. | | | @@ -179,7 +180,7 @@ All Verified Number requests incur a separate charge based on the user destinati ## Numbers behind an IVR -To verify Numbers behind an IVR, follow the instructions in the article [here](https://support.telnyx.com/en/articles/12386088-how-to-verify-phone-numbers-behind-an-ivr). +To verify Numbers behind an IVR, follow the instructions in the article [here](https://support.telnyx.com/en/articles/12386088-how-to-verify-phone-numbers-behind-an-ivr). ​ --- @@ -191,5 +192,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--6989758-toll-free-opt-out-words.md b/support-docs/en--articles--6989758-toll-free-opt-out-words.md index d76d8d53..91d9b616 100644 --- a/support-docs/en--articles--6989758-toll-free-opt-out-words.md +++ b/support-docs/en--articles--6989758-toll-free-opt-out-words.md @@ -1,31 +1,32 @@ --- source_url: https://support.telnyx.com/en/articles/6989758-toll-free-opt-out-words +title: "Toll-Free Opt-Out Words" +description: "Insights on Telnyx's opt-out process for toll-free numbers and the keywords involved. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: be0038f8f2642ad9878e28153fc69ce237b35c21c49d9b7d9e1688c2ce94487a --- -Toll-Free Opt-Out Words | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Toll-Free Opt-Out Words -Insights on Telnyx's opt-out process for toll-free numbers and the keywords involved. +Insights on Telnyx's opt-out process for toll-free numbers and the keywords involved. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 25, 2024 -Table of contents -# **How do opt-out/opt-in keywords work with toll free numbers?** +## **How do opt-out/opt-in keywords work with toll free numbers?** If you've read our [previous article](https://support.telnyx.com/en/articles/1270091-sms-opt-out-keywords-and-stop-words) on SMS opt-out keywords and stop rules, you'll know that Telnyx will block or allow communications to numbers that have sent stop or start keywords. We deal with handling opt-outs and opt-ins a little differently when it comes to toll free numbers. **The only keyword recognized for opting out of communications with a Telnyx toll free number is "stop". The only keywords recognized for opting into communications with a Telnyx toll free number are still "start" and "unstop".** -When someone opts out of communications with a Telnyx toll free number, we'll send the following auto response: -​ +When someone opts out of communications with a Telnyx toll free number, we'll send the following auto response: +​ "NETWORK MSG: You replied with the word "stop" which blocks all texts sent from this number. Text back "unstop" to receive messages again." When someone opts in to communications with a Telnyx toll free number, we'll send this auto response: @@ -47,5 +48,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7003167-international-number-requirements-tool.md b/support-docs/en--articles--7003167-international-number-requirements-tool.md index 0524ac46..11ac3fc1 100644 --- a/support-docs/en--articles--7003167-international-number-requirements-tool.md +++ b/support-docs/en--articles--7003167-international-number-requirements-tool.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7003167-international-number-requirements-tool +title: "International Number Requirements Tool" +description: "Outlining the new International Number requirements tool and its uses on the Telnyx Portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0daa53a8a43bac3e5f5211996b4d070f7046b798f596d12af6fd867b0a881fab --- -International Number Requirements Tool | Telnyx Help Center -[Skip to main content](#main-content) + + + + # International Number Requirements Tool -Outlining the new International Number requirements tool and its uses on the Telnyx Portal. +Outlining the new International Number requirements tool and its uses on the Telnyx Portal. See Telnyx guidance and requirements. -Written by Alex Conroy -May 2, 2023 -Table of contents -# **International Number Requirements Tool** +## **International Number Requirements Tool** #### Where to find this tool? @@ -55,5 +56,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7020727-account-compromise-what-to-do.md b/support-docs/en--articles--7020727-account-compromise-what-to-do.md index d35bfefd..047cdcf9 100644 --- a/support-docs/en--articles--7020727-account-compromise-what-to-do.md +++ b/support-docs/en--articles--7020727-account-compromise-what-to-do.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7020727-account-compromise-what-to-do +title: "Account Compromise: What to Do" +description: "Was your account compromised? See Telnyx guidance and requirements Learn more about Account Compromise: What to Do with Telnyx." scraped: 2026-07-08 content_hash: a42f0f8dc117f0c331a7b3e831570a8c807ffe006dfec05b30fc76bd5e76243e --- -Account Compromise: What to Do | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Account Compromise: What to Do -Was your account compromised? Here are the steps to take to secure your account. +Was your account compromised? See Telnyx guidance and requirements Learn more about Account Compromise: What to Do with Telnyx. -Written by David -January 26, 2026 -Table of contents -# What to do after my account got compromised? +## What to do after my account got compromised? We understand that there are individuals who may attempt to gain unauthorised access to your Telnyx account, which can compromise your security. If you suspect that someone has accessed your account without your permission, there are some important steps you can take to protect your account and prevent future unauthorised access. @@ -49,5 +50,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7029684-telephony-credentials-types.md b/support-docs/en--articles--7029684-telephony-credentials-types.md index 2caa84df..f4d566bc 100644 --- a/support-docs/en--articles--7029684-telephony-credentials-types.md +++ b/support-docs/en--articles--7029684-telephony-credentials-types.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7029684-telephony-credentials-types +title: "Telephony Credentials: Types" +description: "This article explains and describes how to setup and use SIP Connection Credentials, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f3b17b194c20777fa37028cb8a614c408b47ab4f4514cff0cf5bcc2caf4af740 --- -Telephony Credentials: Types | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telephony Credentials: Types -This article explains and describes how to setup and use SIP Connection Credentials, On-Demand Credentials and JSON Web Tokens. +This article explains and describes how to setup and use SIP Connection Credentials, See Telnyx guidance and requirements. -Written by David -April 29, 2026 -Table of contents -# Telephony Credentials: Types +## Telephony Credentials: Types We offer three different Telephony Credential types to authenticate your calls. @@ -72,13 +73,13 @@ On-Demand Credentials are created programmatically via our RESTful API. #### 3. POST the API request * ``` - curl -i -X POST \ - https://api.telnyx.com/v2/telephony_credentials \ - -H 'Authorization: Bearer ' \ - -H 'Content-Type: application/json' \ - -d '{ - "connection_id": "1234567890", - "name": "My-new-credential" + curl -i -X POST \ + https://api.telnyx.com/v2/telephony_credentials \ + -H 'Authorization: Bearer ' \ + -H 'Content-Type: application/json' \ + -d '{ + "connection_id": "1234567890", + "name": "My-new-credential" }' ``` @@ -153,5 +154,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7045419-ach-direct-debit-payment-method.md b/support-docs/en--articles--7045419-ach-direct-debit-payment-method.md index 6157d80a..22da3eb8 100644 --- a/support-docs/en--articles--7045419-ach-direct-debit-payment-method.md +++ b/support-docs/en--articles--7045419-ach-direct-debit-payment-method.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/7045419-ach-direct-debit-payment-method +title: "ACH Direct Debit Payment Method" +description: "Support guide and FAQ's in relation to Automated Clearing House (ACH) payment. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 186c4ee3b92faa02c3cd2906dbf1911b6cbcfb2151f0bfd716b66041b5ae8b7d --- -ACH Direct Debit Payment Method | Telnyx Help Center -[Skip to main content](#main-content) + + + + # ACH Direct Debit Payment Method -Support guide and FAQ's in relation to Automated Clearing House (ACH) payment. +Support guide and FAQ's in relation to Automated Clearing House (ACH) payment. See Telnyx guidance and requirements. K -Written by Kev D -December 27, 2025 -Table of contents -# ACH Direct Debit Payment Method +## ACH Direct Debit Payment Method ## About ACH Direct Debit @@ -64,12 +65,12 @@ Sign into the Telnyx Portal. #### **Step 2:** -Select ***‘[Manage billing](https://portal.telnyx.com/#/billing/payment)’*** under your profile Settings in the portal. +Select ***‘[Manage billing](https://portal.telnyx.com/#/billing/payment)’*** under your profile Settings in the portal. ​ ![](_images/922369e9acc97c85.png) -​ +​ ​**Step 3**: Select ***‘Make a Payment’*** to access the payment options. @@ -181,5 +182,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7048813-tls-sip-warnings-for-teams.md b/support-docs/en--articles--7048813-tls-sip-warnings-for-teams.md index 998b2988..dcfbf386 100644 --- a/support-docs/en--articles--7048813-tls-sip-warnings-for-teams.md +++ b/support-docs/en--articles--7048813-tls-sip-warnings-for-teams.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7048813-tls-sip-warnings-for-teams +title: "TLS & SIP Warnings for Teams" +description: "Fix warnings related to TLS connectivity and SIP Options in your existing Microsoft Teams Direct Routing SBC setup. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 954ac0d8be4fccb8eb9caa5fb58a3368d8951a84557eea0b7e111969406da862 --- -TLS & SIP Warnings for Teams | Telnyx Help Center -[Skip to main content](#main-content) + + + + # TLS & SIP Warnings for Teams -Fix warnings related to TLS connectivity and SIP Options in your existing Microsoft Teams Direct Routing SBC setup. +Fix warnings related to TLS connectivity and SIP Options in your existing Microsoft Teams Direct Routing SBC setup. See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 29, 2026 -Table of contents -# TLS Connectivity and SIP Options Warnings for Existing Microsoft Teams Direct Routing SBC Setup +## TLS Connectivity and SIP Options Warnings for Existing Microsoft Teams Direct Routing SBC Setup If you already have Microsoft Teams Direct Routing configured with an SBC, you may encounter warnings related to TLS connectivity and SIP Options status. @@ -42,7 +43,7 @@ PowerShell ## Run PowerShell in Mac -Run Mac Terminal and execute the following command: +Run Mac Terminal and execute the following command: ​ ``` @@ -65,7 +66,7 @@ A window will pop up for the credentials to be inserted as any other time we log ### **Add a new Online PSTN Usage**: -Execute the following command: +Execute the following command: ​ ``` @@ -104,7 +105,7 @@ From now on, on the customer tenant there are no OPTIONS to check, just the voic ### **Add a new Routing Policy** -To add a new Routing Policy run the following command (tailored to your configuration): +To add a new Routing Policy run the following command (tailored to your configuration): ​ ``` @@ -125,7 +126,7 @@ You should get an output similar to the one below: ![Output sequence. ](_images/88920df8f0454aa4.png) -Then, the final steps required to start making calls are all on the user level. +Then, the final steps required to start making calls are all on the user level. The necessary changes are on the user: ### **User Policy** @@ -169,8 +170,8 @@ Get-CsOnlineUser -Identity "" #### Below you can find an example of an expected output is: ``` -PS /Users/rita> Get-CsOnlineUser -Identity "rabbani@rita.mstsbc.telnyx.tech" -AccountEnabled : TrueAlias : rabbaniApplicationAccessPolicy :AssignedPlan : {MCOProfessional, MCOMEETADD, MCOEV, Teams}CallingLineIdentity :City :Company :Country :CountryAbbreviation :Department :DialPlan : PTDisplayName : RabbaniEnterpriseVoiceEnabled : TrueExternalAccessPolicy :FeatureTypes : {AudioConferencing, PhoneSystem, Teams}GivenName : RabbaniHideFromAddressLists : +PS /Users/rita> Get-CsOnlineUser -Identity "rabbani@rita.mstsbc.telnyx.tech" +AccountEnabled : TrueAlias : rabbaniApplicationAccessPolicy :AssignedPlan : {MCOProfessional, MCOMEETADD, MCOEV, Teams}CallingLineIdentity :City :Company :Country :CountryAbbreviation :Department :DialPlan : PTDisplayName : RabbaniEnterpriseVoiceEnabled : TrueExternalAccessPolicy :FeatureTypes : {AudioConferencing, PhoneSystem, Teams}GivenName : RabbaniHideFromAddressLists : FalseHostingProvider : sipfed.online.lync.comIdentity : 34eac5d7-a18b-41b6-853d-c3432252654cInterpretedUserType : PureOnlineTeamsOnlyUserIsSipEnabled : TrueLastName :LastSyncTimeStamp : 31/01/2023 09:32:28LineUri : tel:+18772404795LocationPolicy :OnPremEnterpriseVoiceEnabled : FalseOnPremHostingProvider ``` @@ -199,5 +200,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7127078-10dlc-campaign-approval-best-practices.md b/support-docs/en--articles--7127078-10dlc-campaign-approval-best-practices.md index da077342..c6ef345c 100644 --- a/support-docs/en--articles--7127078-10dlc-campaign-approval-best-practices.md +++ b/support-docs/en--articles--7127078-10dlc-campaign-approval-best-practices.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7127078-10dlc-campaign-approval-best-practices +title: "10DLC Campaign Approval Best Practices" +description: "Follow these best practices to get your 10DLC campaigns approved for the vetting process. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 787e0968c9f64ea62994cd98a05f97ad3f2cc56c53dea6f130a99d03be65f28c --- -10DLC Campaign Approval Best Practices | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Campaign Approval Best Practices -Follow these best practices to get your 10DLC campaigns approved for the vetting process. +Follow these best practices to get your 10DLC campaigns approved for the vetting process. See Telnyx guidance and requirements. -Written by Telnyx Engineering -September 8, 2023 -Table of contents -# 10DLC Campaign Approval Best Practices +## 10DLC Campaign Approval Best Practices Effective January 26, 2023, all new Telnyx US 10DLC Campaign registrations (Standard, Low volume standard, and the upcoming Sole Proprietor 2.0) will be subject to a manual vetting process and be charged a $15 campaign verification fee at the time of external vetting. If a campaign is denied by external vetting, additional charges may occur with re-submission. @@ -56,5 +57,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7183887-sms-for-ported-in-phone-numbers.md b/support-docs/en--articles--7183887-sms-for-ported-in-phone-numbers.md index b5732589..893906c6 100644 --- a/support-docs/en--articles--7183887-sms-for-ported-in-phone-numbers.md +++ b/support-docs/en--articles--7183887-sms-for-ported-in-phone-numbers.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7183887-sms-for-ported-in-phone-numbers +title: "SMS for Ported In Phone Numbers" +description: "Discover the intricacies of phone numbers, ordering processes, and numbering team coordination with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: de8cf04d1f23598efe7a7e230d686cba2855b80160f1d903a6cd5a980b89ed41 --- -SMS for Ported In Phone Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SMS for Ported In Phone Numbers -Discover the intricacies of phone numbers, ordering processes, and numbering team coordination with Telnyx. +Discover the intricacies of phone numbers, ordering processes, and numbering team coordination with Telnyx. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents -# **SMS for Ported In Phone Numbers** +## **SMS for Ported In Phone Numbers** For local and toll-free phone numbers in the US and Canada, porting voice and porting SMS are two completely separate processes. @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7205411-numbering-team-best-practices.md b/support-docs/en--articles--7205411-numbering-team-best-practices.md index 76590631..72b2bd23 100644 --- a/support-docs/en--articles--7205411-numbering-team-best-practices.md +++ b/support-docs/en--articles--7205411-numbering-team-best-practices.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7205411-numbering-team-best-practices +title: "Numbering Team Best Practices" +description: "Effective ways to engage with Telnyx's numbering team for number requests and updates. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 68f25345723651933417c8c67558ee377a89f2b7e771b11521f8cec26515dbb5 --- -Numbering Team Best Practices | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Numbering Team Best Practices -Effective ways to engage with Telnyx's numbering team for number requests and updates. +Effective ways to engage with Telnyx's numbering team for number requests and updates. See Telnyx guidance and requirements. -Written by NumberOps -May 20, 2026 -Table of contents -# **Best Practices for Contacting the Numbering Team** +## **Best Practices for Contacting the Numbering Team** ## Before Contacting the Numbering Team @@ -74,5 +75,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7235002-singapore-number-porting.md b/support-docs/en--articles--7235002-singapore-number-porting.md index 07d6c68c..30179830 100644 --- a/support-docs/en--articles--7235002-singapore-number-porting.md +++ b/support-docs/en--articles--7235002-singapore-number-porting.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7235002-singapore-number-porting +title: "Singapore Number Porting" +description: "Here you will find a detailed list of requirements for Singapore number portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 33831797f54561ff4c57eca9472e1b684f69a77fe5c77ecdccf6838036d0de6e --- -Singapore Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Singapore Number Porting -Here you will find a detailed list of requirements for Singapore number portability. +Here you will find a detailed list of requirements for Singapore number portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -February 10, 2026 -Table of contents -# Singapore Number Porting +## Singapore Number Porting Port your Singapore phone numbers to Telnyx. This guide covers requirements, timelines, and the porting process for local and national numbers in Singapore. @@ -135,5 +136,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7260976-operator-connect-guide-microsoft-teams.md b/support-docs/en--articles--7260976-operator-connect-guide-microsoft-teams.md index 876dad06..ffdfae32 100644 --- a/support-docs/en--articles--7260976-operator-connect-guide-microsoft-teams.md +++ b/support-docs/en--articles--7260976-operator-connect-guide-microsoft-teams.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/7260976-operator-connect-guide-microsoft-teams +title: "Operator Connect Guide - Microsoft Teams" +description: "See how you can use Telnyx as your provider for Microsoft Teams with Operator… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 38cbb8f40e07a23c8d52b1369445df81cc9246921db0596f2834e46a52fe2b2e --- -Operator Connect Guide - Microsoft Teams | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Operator Connect Guide - Microsoft Teams -See how you can use Telnyx as your provider for Microsoft Teams with Operator Connect +See how you can use Telnyx as your provider for Microsoft Teams with Operator… See Telnyx guidance and requirements. -Written by Telnyx Engineering -Updated over a week ago -Table of contents Use Telnyx Operator Connect to connect Microsoft Teams Phone users to PSTN calling through Telnyx. @@ -45,9 +46,9 @@ Before you begin, make sure you have: * At least one Telnyx number available for Operator Connect, or a porting plan for numbers you want to move to Telnyx. * Emergency address information for numbers that require emergency-service configuration. -Microsoft 365 E5 or Office 365 E5 is not the minimum requirement for Operator Connect. E5 is sufficient because it includes Teams Phone, but Operator Connect users only need the required Microsoft Teams and Teams Phone entitlements for their plan. -​ -​ +Microsoft 365 E5 or Office 365 E5 is not the minimum requirement for Operator Connect. E5 is sufficient because it includes Teams Phone, but Operator Connect users only need the required Microsoft Teams and Teams Phone entitlements for their plan. +​ +​ References: * [Microsoft Operator Connect planning requirements](https://learn.microsoft.com/en-us/microsoftteams/operator-connect-plan) @@ -88,7 +89,7 @@ References: ![](_images/c3ca8ef7d079c3f8.png) -* Ensure you have entered the correct details in both the Microsoft Teams Admin Dashboard and your Telnyx portal account to avoid setup errors. +* Ensure you have entered the correct details in both the Microsoft Teams Admin Dashboard and your Telnyx portal account to avoid setup errors. ​ * Following these steps should help you successfully set up and use Operator Connect with Telnyx in Microsoft Teams. @@ -108,7 +109,7 @@ If you have already purchased your numbers they will show up in the list of numb Move back to the “Add numbers to this connection” under Teams and add numbers to your Operator Connect setup. Add an Emergency address from the drop-down and hit **Submit**. -Confirm Charges and on the next page your numbers will appear in the **Number History** tab list with the Status of the connection. Orange - Not yet ready, Green - Ready to use. Use the refresh button on the right to check status updates. +Confirm Charges and on the next page your numbers will appear in the **Number History** tab list with the Status of the connection. Orange - Not yet ready, Green - Ready to use. Use the refresh button on the right to check status updates. ​ ![](_images/ad12984287f2282e.png) @@ -140,5 +141,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7421223-shaken-stir-parameters.md b/support-docs/en--articles--7421223-shaken-stir-parameters.md index 38b7c383..58a317ac 100644 --- a/support-docs/en--articles--7421223-shaken-stir-parameters.md +++ b/support-docs/en--articles--7421223-shaken-stir-parameters.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7421223-shaken-stir-parameters +title: "SHAKEN/STIR Parameters" +description: "Telnyx customers can now get more granular information on call attestation and verification results with new… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c046bb41d844fe4c70629bd7afd01ab5819661455fb182a876a212d5a2607585 --- -SHAKEN/STIR Parameters | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SHAKEN/STIR Parameters -Telnyx customers can now get more granular information on call attestation and verification results with new SHAKEN/STIR verstat parameters +Telnyx customers can now get more granular information on call attestation and verification results with new… See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 3, 2026 -Table of contents -# **How to interpret SHAKEN/STIR verstat parameters and ensure secure call identity verification** +## **How to interpret SHAKEN/STIR verstat parameters and ensure secure call identity verification** As part of our ongoing efforts to improve the SHAKEN/STIR framework, Telnyx has introduced additional values to the *verstat* parameter in our SIP headers. @@ -39,17 +40,17 @@ With these new values, Telnyx customers will have more detailed information abou This can be especially useful for customers who need to verify the identity of incoming calls to prevent fraud or for regulatory compliance. -It's important to note that these new *verstat* values will be included in the SIP headers passed along to Telnyx customers. +It's important to note that these new *verstat* values will be included in the SIP headers passed along to Telnyx customers. This means that customers can access this information directly through their own systems and tools. -Note: +Note: When using SHAKEN/STIR, the `shaken_stir_param` controls whether the identity header is present in the B leg, it requires that the following conditions both be true to successfully pass the identity header. * `shaken_stir_enabled` is `true` (from **CPB connection settings** — the B-leg) * `cpb_transport_protocol` is `"TCP"` or `"TLS"` -Identity headers are **not** sent over UDP to prevent fragmentation issues. +Identity headers are **not** sent over UDP to prevent fragmentation issues. ​ ## Verstat Values Summary @@ -63,7 +64,7 @@ Identity headers are **not** sent over UDP to prevent fragmentation issues. | TN-Validation-Passed-B | Identity header verification is successful, and the caller has a B attestation | | TN-Validation-Passed-C | Identity header verification is successful, and the caller has a C attestation | -Below you can find a P-Asserted-Identity example: +Below you can find a P-Asserted-Identity example: ​ ``` @@ -81,5 +82,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7829412-3cx-and-telnyx-compatibility.md b/support-docs/en--articles--7829412-3cx-and-telnyx-compatibility.md index ecb18250..78209ee7 100644 --- a/support-docs/en--articles--7829412-3cx-and-telnyx-compatibility.md +++ b/support-docs/en--articles--7829412-3cx-and-telnyx-compatibility.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/7829412-3cx-and-telnyx-compatibility +title: "3CX and Telnyx Compatibility" +description: "Guide on ensuring Telnyx's compatibility with 3CX systems for seamless communication. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5a84022998015a0a424d0863ca842a777e3795064eeb5935acf83b084c5c26c6 --- -3CX and Telnyx Compatibility | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 3CX and Telnyx Compatibility -Guide on ensuring Telnyx's compatibility with 3CX systems for seamless communication. +Guide on ensuring Telnyx's compatibility with 3CX systems for seamless communication. See Telnyx guidance and requirements. K -Written by Klane Pedrie -October 30, 2023 -Table of contents This support article has been optimized for AI consumption. -# **3CX and Telnyx Compatibility** +## **3CX and Telnyx Compatibility** ## Existing 3CX Customers with Telnyx Sip Trunks @@ -53,5 +54,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7834487-calls-per-second-cps-surcharge.md b/support-docs/en--articles--7834487-calls-per-second-cps-surcharge.md index 41fbe6ef..8f74a913 100644 --- a/support-docs/en--articles--7834487-calls-per-second-cps-surcharge.md +++ b/support-docs/en--articles--7834487-calls-per-second-cps-surcharge.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/7834487-calls-per-second-cps-surcharge +title: "Calls per second (CPS) surcharge" +description: "Understanding CPS surcharges, their impact, and how Telnyx manages high CPS rates. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 226c0b6842e768bbe0cc9077e7a48edda6f0b4001fe9d34720c3848e6362360d --- -Calls per second (CPS) surcharge | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Calls per second (CPS) surcharge -Understanding CPS surcharges, their impact, and how Telnyx manages high CPS rates. +Understanding CPS surcharges, their impact, and how Telnyx manages high CPS rates. See Telnyx guidance and requirements. -Written by Telnyx Engineering -Updated over a week ago -Table of contents Outbound Peak Calls Per Second (CPS) Surcharge @@ -121,5 +122,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7869213-use-arq-backup-with-telnyx-storage.md b/support-docs/en--articles--7869213-use-arq-backup-with-telnyx-storage.md index 053232eb..51ebfc30 100644 --- a/support-docs/en--articles--7869213-use-arq-backup-with-telnyx-storage.md +++ b/support-docs/en--articles--7869213-use-arq-backup-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/7869213-use-arq-backup-with-telnyx-storage +title: "Use Arq Backup with Telnyx Storage" +description: "Discover how to set up Arq Backup with Telnyx Storage for secure and efficient file backup and storage management. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f21c6f6eba9aef53a2f4d1f77dd69782535f46e253fbe629f09b24146f57ac12 --- -Use Arq Backup with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use Arq Backup with Telnyx Storage -Discover how to set up Arq Backup with Telnyx Storage for secure and efficient file backup and storage management. +Discover how to set up Arq Backup with Telnyx Storage for secure and efficient file backup and storage management. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 19, 2024 -Table of contents Arq Backup is a backup software designed for developers that securely backs up their important files and data to various storage providers. It offers features such as incremental backups, versioning, compression, and encryption, as well as customizable backup schedules and a backup health monitor. --- -# How to configure Arq Backup to work with Telnyx Storage +## How to configure Arq Backup to work with Telnyx Storage 1. Download and install the latest version of Arq backup [here](https://www.arqbackup.com/)! 2. Open the Arq Backup application. Then, click on the button to create a **New Storage Location** @@ -66,5 +67,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7869264-use-backup4all-with-telnyx-storage.md b/support-docs/en--articles--7869264-use-backup4all-with-telnyx-storage.md index 7319b96f..0b64bec5 100644 --- a/support-docs/en--articles--7869264-use-backup4all-with-telnyx-storage.md +++ b/support-docs/en--articles--7869264-use-backup4all-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/7869264-use-backup4all-with-telnyx-storage +title: "Use Backup4all with Telnyx Storage" +description: "Learn how to set up Backup4all, a comprehensive backup software, with Telnyx Storage for automated and reliable data… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 4c685b6d3cb40d4a50dcd489116fa8916a241627f2aeb584099269166653879c --- -Use Backup4all with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use Backup4all with Telnyx Storage -Learn how to set up Backup4all, a comprehensive backup software, with Telnyx Storage for automated and reliable data backup and recovery. +Learn how to set up Backup4all, a comprehensive backup software, with Telnyx Storage for automated and reliable data… See Telnyx guidance and requirements. -Written by Telnyx Engineering -July 11, 2024 -Table of contents Backup4all is a comprehensive backup software that enables users to securely and efficiently backup their data to various storage locations such as cloud services, network drives, and external hard drives. It offers a range of features including full, differential, and incremental backups, compression, encryption, scheduling, and backup verification. --- -# How to configure Cyberduck to work with Telnyx Storage +## How to configure Cyberduck to work with Telnyx Storage 1. Download and install the latest version of Backup4all [here](https://www.backup4all.com/)! 2. Click `File` and `New` to create a new backup job @@ -36,7 +37,7 @@ Backup4all is a comprehensive backup software that enables users to securely and 3. **Secret Key**: The secret access key is not used by TelnyxStorage, but Backup4all will complain if it doesn’t exist. Type out anything you want here, as long as it doesn't include spaces, quoting, or special characters of any kind. 4. **Region:** leave as `default` 5. **Signature:** Version 4 - 6. **Bucket:** the name of the bucket you want your data stored inSelect the sources that you wish to backup + 6. **Bucket:** the name of the bucket you want your data stored inSelect the sources that you wish to backup ​ ![Backup sources settings section. ](_images/7785c78728b2daa7.jpg) @@ -47,7 +48,7 @@ And that's all there is to it! You can continue the flow creating your backup jo **Additional Resources** -For more information on how to use Backup4all, check out their [product resources here](https://www.backup4all.com/table-of-contents-help.html). +For more information on how to use Backup4all, check out their [product resources here](https://www.backup4all.com/table-of-contents-help.html). ​ --- @@ -59,5 +60,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7873510-use-duplicati-with-telnyx-storage.md b/support-docs/en--articles--7873510-use-duplicati-with-telnyx-storage.md index 593a7ed4..b987d4e6 100644 --- a/support-docs/en--articles--7873510-use-duplicati-with-telnyx-storage.md +++ b/support-docs/en--articles--7873510-use-duplicati-with-telnyx-storage.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/7873510-use-duplicati-with-telnyx-storage +title: "Use Duplicati with Telnyx Storage" +description: "Discover how to set up Duplicati, an open-source backup solution, with Telnyx Storage for secure and automated backup… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0ece4b2015dbb019d32f29273f4722bfc5b3eaa64838a3bfbfc460e125fbeb0b --- -Use Duplicati with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use Duplicati with Telnyx Storage -Discover how to set up Duplicati, an open-source backup solution, with Telnyx Storage for secure and automated backup and recovery. +Discover how to set up Duplicati, an open-source backup solution, with Telnyx Storage for secure and automated backup… See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 19, 2024 -Table of contents Duplicati is an open-source backup software that provides users with a simple and reliable way to back up their files and data to various cloud storage providers, including Amazon S3, Google Drive, Dropbox, and now Telnyx Storage. It features strong encryption, incremental and full backups, versioning, and scheduling, as well as options for customization and automation. @@ -49,7 +50,7 @@ For the remaining fields, enter the following information: 5. **Storage class**: (default) ( ) 6. **AWS Access ID:** copy and paste your [Telnyx API Key](https://portal.telnyx.com/#/app/api-keys) in this field 7. **AWS Access Key:** The secret access key is not used by Telnyx Storage, but Duplicati will complain if it doesn’t exist. Type out anything you want here, as long as it doesn't include spaces, quoting, or special characters of any kind. -8. **Client library to use**: Amazon AWS SDK +8. **Client library to use**: Amazon AWS SDK ​ ![Backup destination settings. ](_images/6535ef1efb562c7c.jpg) @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7885470-chiro8000-and-telnyx-integration.md b/support-docs/en--articles--7885470-chiro8000-and-telnyx-integration.md index 41be97a6..35a650b1 100644 --- a/support-docs/en--articles--7885470-chiro8000-and-telnyx-integration.md +++ b/support-docs/en--articles--7885470-chiro8000-and-telnyx-integration.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/7885470-chiro8000-and-telnyx-integration +title: "Chiro8000 and Telnyx Integration" +description: "Connecting the practice management software Chiro8000 with the text messaging capabilities of… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bfdca35a7ed611068a734e6ccd6cde2182d1bcf4ff98ced56a3183cbe9ae662e --- -Chiro8000 and Telnyx Integration | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Chiro8000 and Telnyx Integration -Connecting the practice management software Chiro8000 with the text messaging capabilities of Telnyx +Connecting the practice management software Chiro8000 with the text messaging capabilities of… See Telnyx guidance and requirements. K -Written by Klane Pedrie -May 20, 2026 -Table of contents -# Chiro8000 and Telnyx Integration +## Chiro8000 and Telnyx Integration Connecting the practice management software Chiro8000 with the text messaging capabilities of Telnyx. Chiro8000 is a top notch practice management software used by chiropractors, it is commonly paired with Telnyx to give the software connectivity to the American telephone network. @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7903390-use-winscp-with-telnyx-storage.md b/support-docs/en--articles--7903390-use-winscp-with-telnyx-storage.md index be776057..b1158eb6 100644 --- a/support-docs/en--articles--7903390-use-winscp-with-telnyx-storage.md +++ b/support-docs/en--articles--7903390-use-winscp-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/7903390-use-winscp-with-telnyx-storage +title: "Use WinSCP with Telnyx Storage" +description: "Discover how to set up WinSCP with Telnyx Storage for effortless file transfer and efficient storage management. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1f34f80cc28107d7d93ae6510fadee5d95834b55167bf7a4cbba350c019866ba --- -Use WinSCP with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use WinSCP with Telnyx Storage -Discover how to set up WinSCP with Telnyx Storage for effortless file transfer and efficient storage management. +Discover how to set up WinSCP with Telnyx Storage for effortless file transfer and efficient storage management. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents WinSCP is a popular open-source SFTP, FTP, and SCP client for Windows, providing users with a secure and intuitive way to transfer files between local and remote servers. It offers a user-friendly interface, supports various protocols and encryption methods, and includes features such as file synchronization, scripting, and remote editing for efficient and seamless file management. --- -# How to configure WinSCP to work with Telnyx Storage +## How to configure WinSCP to work with Telnyx Storage 1. Download and install the latest version of WinSCP [here](https://winscp.net/eng/index.php)! 2. If you have used WinSCP before, click on the `New Session` button. @@ -61,5 +62,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7915224-blocked-account-guidelines.md b/support-docs/en--articles--7915224-blocked-account-guidelines.md index 2f85aa18..22d0cda1 100644 --- a/support-docs/en--articles--7915224-blocked-account-guidelines.md +++ b/support-docs/en--articles--7915224-blocked-account-guidelines.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/7915224-blocked-account-guidelines +title: "Blocked Account Guidelines" +description: "Guidelines on identifying, resolving, and preventing blocked Telnyx accounts for users. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e1e0106baa911939b15c357119422ccbf5a247f3e6c9d7e4d4bf488f7dc49177 --- -Blocked Account Guidelines | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Blocked Account Guidelines -Guidelines on identifying, resolving, and preventing blocked Telnyx accounts for users. +Guidelines on identifying, resolving, and preventing blocked Telnyx accounts for users. See Telnyx guidance and requirements. K -Written by Klane Pedrie -January 29, 2026 -Table of contents -# Guidelines for a Telnyx customer whose Account has been Blocked +## Guidelines for a Telnyx customer whose Account has been Blocked 1. ## Understand the Security Measures: @@ -52,5 +53,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7966416-telnyx-iot-sim-data-usage-zone-mapping.md b/support-docs/en--articles--7966416-telnyx-iot-sim-data-usage-zone-mapping.md index e4792327..5137ba26 100644 --- a/support-docs/en--articles--7966416-telnyx-iot-sim-data-usage-zone-mapping.md +++ b/support-docs/en--articles--7966416-telnyx-iot-sim-data-usage-zone-mapping.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/7966416-telnyx-iot-sim-data-usage-zone-mapping +title: "Telnyx IoT SIM Data Usage Zone Mapping" +description: "Here you will find the mapping of each Country to their relevant Zone which is used to calculate Telnyx IoT SIM data… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9205959df23c9245c3990d1ad6a1848674317286b8221c720c66fa34b5545aca --- -Telnyx IoT SIM Data Usage Zone Mapping | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx IoT SIM Data Usage Zone Mapping -Here you will find the mapping of each Country to their relevant Zone which is used to calculate Telnyx IoT SIM data usage billing. +Here you will find the mapping of each Country to their relevant Zone which is used to calculate Telnyx IoT SIM data… See Telnyx guidance and requirements. K -Written by Kev D -June 6, 2024 -Table of contents -# Telnyx Wireless Zone Pricing: Choose Your Country +## Telnyx Wireless Zone Pricing: Choose Your Country Wireless Pricing Here: @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7984661-how-to-reset-your-password.md b/support-docs/en--articles--7984661-how-to-reset-your-password.md index a6ba1c21..3550967c 100644 --- a/support-docs/en--articles--7984661-how-to-reset-your-password.md +++ b/support-docs/en--articles--7984661-how-to-reset-your-password.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7984661-how-to-reset-your-password +title: "How To Reset Your Password" +description: "In this guide you will cover how you can reset/update your Telnyx account… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 34cc91e5cb14e5b8a008528f47a9795b3883a9b27d8dcd0c638423973b2119a0 --- -How To Reset Your Password | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How To Reset Your Password -In this guide you will cover how you can reset/update your Telnyx account password +In this guide you will cover how you can reset/update your Telnyx account… See Telnyx guidance and requirements. -Written by Alex Conroy -January 21, 2026 -Table of contents -# Recover Telnyx Account Password +## Recover Telnyx Account Password **Your password must contain at least one punctuation mark or symbol, must contain at least one upper-case letter and may not be any shorter than 12 characters.** @@ -28,8 +29,8 @@ In this guide, you will find step-by-step instructions to recover/update the pas Let’s get started. -You can recover/reset the Telnyx password by two methods: -1. Reset the Password Via Sign-In Page +You can recover/reset the Telnyx password by two methods: +1. Reset the Password Via Sign-In Page 2. Reset the Password from Account Settings ## Method 1: @@ -95,5 +96,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--7984783-certificate-error-api-telnyx-com.md b/support-docs/en--articles--7984783-certificate-error-api-telnyx-com.md index ccbb872c..89cf6f55 100644 --- a/support-docs/en--articles--7984783-certificate-error-api-telnyx-com.md +++ b/support-docs/en--articles--7984783-certificate-error-api-telnyx-com.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/7984783-certificate-error-api-telnyx-com +title: "Certificate Error: api.telnyx.com" +description: "In this article, you will get to know how you can install the TLS certificate for… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b8a0fe4f7ba0cc06092c1f03d8a8abf75fb1478976ea88d3b0f4a47d99208fe5 --- -Certificate Error: api.telnyx.com | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Certificate Error: api.telnyx.com -In this article, you will get to know how you can install the TLS certificate for Telnyx +In this article, you will get to know how you can install the TLS certificate for… See Telnyx guidance and requirements. -Written by Alex Conroy -June 6, 2024 -Table of contents -# What to do if you get a security certificate error: +## What to do if you get a security certificate error: TLDR: @@ -81,19 +82,19 @@ If you (as a customer) are using Java defaults, then you do not need to take act If you are not using Java default ca certs store, you can import all trusted CA certificates used by Cloudflare using Java's key tool with the following steps: -1. Fetch CAs bundle published by Cloudflare: [https://github.com/cloudflare/cfssl\_trust/blob/master/ca-bundle.crt +1. Fetch CAs bundle published by Cloudflare: [https://github.com/cloudflare/cfssl\_trust/blob/master/ca-bundle.crt ​](https://github.com/cloudflare/cfssl_trust/blob/master/ca-bundle.crt) -2. Add those certificates to the Java truststore you use. +2. Add those certificates to the Java truststore you use. ​ ``` - # Fetch CA bundle from Cloudflare repo - $ curl -o cf-ca-bundle.crt -L https://raw.githubusercontent.com/cloudflare/cfssl_trust/master/ca-bundle.crt - - # Split bundle in individual certs - $ csplit -f cf-ca-cert -z ca-bundle.crt '/-----BEGIN CERTIFICATE-----/' '{*}' - - # Import the CA certs into an existing truststore file (eg: myTrustStoreFile). Adjust -storepass apropiately +## Fetch CA bundle from Cloudflare repo + $ curl -o cf-ca-bundle.crt -L https://raw.githubusercontent.com/cloudflare/cfssl_trust/master/ca-bundle.crt + +## Split bundle in individual certs + $ csplit -f cf-ca-cert -z ca-bundle.crt '/-----BEGIN CERTIFICATE-----/' '{*}' + +## Import the CA certs into an existing truststore file (eg: myTrustStoreFile). Adjust -storepass apropiately $ for ca in ls cf-ca-cert*; do keytool -import -storepass changeit -keystore myTrustStoreFile -alias $ca -file $ca -noprompt; done ``` @@ -102,111 +103,111 @@ If you are not using Java default ca certs store, you can import all trusted CA We will use as an example, the [List notification channels](https://developers.telnyx.com/api/notifications/list-notification-channels) Telnyx API Java example: ``` - // App.java - - import java.net.*; - import java.net.http.*; - import java.util.*; - import java.nio.charset.StandardCharsets; - import java.util.stream.Collectors; - - public class App { - public static void main(String[] args) throws Exception { - var httpClient = HttpClient.newBuilder().build(); - + // App.java + + import java.net.*; + import java.net.http.*; + import java.util.*; + import java.nio.charset.StandardCharsets; + import java.util.stream.Collectors; + + public class App { + public static void main(String[] args) throws Exception { + var httpClient = HttpClient.newBuilder().build(); + HashMap params = new HashMap<>(); ``` ``` - params.put("page[number]", "1"); - params.put("page[size]", "20"); - params.put("filter[channel_type_id][eq]", "webhook"); - - var query = params.keySet().stream() - .map(key -> key + "=" + URLEncoder.encode(params.get(key), StandardCharsets.UTF_8)) - .collect(Collectors.joining("&")); - - var host = "https://api.telnyx.com"; - var pathname = "/v2/notification_channels"; - var request = HttpRequest.newBuilder() - .GET() - .uri(URI.create(host + pathname + '?' + query)) - .header("Authorization", "Bearer ".concat(System.getenv("TELNYX_TOKEN"))) - .build(); - - var response = httpClient.send(request, HttpResponse.BodyHandlers.ofString()); - - System.out.println(response.body()); + params.put("page[number]", "1"); + params.put("page[size]", "20"); + params.put("filter[channel_type_id][eq]", "webhook"); + + var query = params.keySet().stream() + .map(key -> key + "=" + URLEncoder.encode(params.get(key), StandardCharsets.UTF_8)) + .collect(Collectors.joining("&")); + + var host = "https://api.telnyx.com"; + var pathname = "/v2/notification_channels"; + var request = HttpRequest.newBuilder() + .GET() + .uri(URI.create(host + pathname + '?' + query)) + .header("Authorization", "Bearer ".concat(System.getenv("TELNYX_TOKEN"))) + .build(); + + var response = httpClient.send(request, HttpResponse.BodyHandlers.ofString()); + + System.out.println(response.body()); } ``` ### When we run it with the default Java JRE/JDK CA store, we will get the expected response: ``` - # Compile App.java - $ javac App.java - - # Run App without creds - $ java App - { - "errors": [ - { - "code": "10009", - "title": "Authentication failed", - "detail": "Could not understand the provided credentials.", - "meta": { - "url": "https://developers.telnyx.com/docs/overview/errors/10009" - } - } - ] - } - - # Run App with creds - $ export TELNYX_TOKEN="" - $ java App +## Compile App.java + $ javac App.java + +## Run App without creds + $ java App + { + "errors": [ + { + "code": "10009", + "title": "Authentication failed", + "detail": "Could not understand the provided credentials.", + "meta": { + "url": "https://developers.telnyx.com/docs/overview/errors/10009" + } + } + ] + } + +## Run App with creds + $ export TELNYX_TOKEN="" + $ java App {"data": [], "meta": {"total_pages": 0, "total_results": 0, "page_number": 1, "page_size": 20}} ``` ### To see how the error would look like when the truststore doesn't contain the needed CA cert, we can perform the following quick test: ``` - # Fetch the default cacerts truststore - ## When using JDK - $ cp ${JAVA_HOME}/lib/security/cacerts ./ - ## When using JRE - $ cp ${JAVA_HOME}/jre/lib/security/cacerts ./ - - # Confirm test App works as expected - $ java -Djavax.net.ssl.trustStore=cacerts -Djavax.net.ssl.trustStorePassword=changeit App - {"data": [], "meta": {"total_pages": 0, "total_results": 0, "page_number": 1, "page_size": 20}} - - # Delete relevant certificate from the truststore +## Fetch the default cacerts truststore + ## When using JDK + $ cp ${JAVA_HOME}/lib/security/cacerts ./ + ## When using JRE + $ cp ${JAVA_HOME}/jre/lib/security/cacerts ./ + +## Confirm test App works as expected + $ java -Djavax.net.ssl.trustStore=cacerts -Djavax.net.ssl.trustStorePassword=changeit App + {"data": [], "meta": {"total_pages": 0, "total_results": 0, "page_number": 1, "page_size": 20}} + +## Delete relevant certificate from the truststore $ keytool -delete -alias debian:baltimore_cybertrust_root.pem -storepass changeit -keystore cacerts ``` ``` - # Run App again and it will fail - $ java -Djavax.net.ssl.trustStore=cacerts -Djavax.net.ssl.trustStorePassword=changeit App - Exception in thread "main" javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target - at java.net.http/jdk.internal.net.http.HttpClientImpl.send(HttpClientImpl.java:560) - at java.net.http/jdk.internal.net.http.HttpClientFacade.send(HttpClientFacade.java:119) - at App.main(App.java:28) - Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target - at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:131) - ... - at java.base/java.lang.Thread.run(Thread.java:831) - Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target - at java.base/sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:439) - ... - atjava.base/sun.security.ssl.CertificateMessage$T13CertificateConsumer.checkServerCerts(CertificateMessage.java:1335) +## Run App again and it will fail + $ java -Djavax.net.ssl.trustStore=cacerts -Djavax.net.ssl.trustStorePassword=changeit App + Exception in thread "main" javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target + at java.net.http/jdk.internal.net.http.HttpClientImpl.send(HttpClientImpl.java:560) + at java.net.http/jdk.internal.net.http.HttpClientFacade.send(HttpClientFacade.java:119) + at App.main(App.java:28) + Caused by: javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target + at java.base/sun.security.ssl.Alert.createSSLException(Alert.java:131) + ... + at java.base/java.lang.Thread.run(Thread.java:831) + Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target + at java.base/sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:439) + ... + atjava.base/sun.security.ssl.CertificateMessage$T13CertificateConsumer.checkServerCerts(CertificateMessage.java:1335) ... 21 more ``` ``` - Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target - at java.base/sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141) - ... - at java.base/sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:434) + Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target + at java.base/sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141) + ... + at java.base/sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:434) ...26more ``` @@ -233,5 +234,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8002565-how-to-configure-global-edge-router-with-telnyx.md b/support-docs/en--articles--8002565-how-to-configure-global-edge-router-with-telnyx.md index b1acad07..a77f335e 100644 --- a/support-docs/en--articles--8002565-how-to-configure-global-edge-router-with-telnyx.md +++ b/support-docs/en--articles--8002565-how-to-configure-global-edge-router-with-telnyx.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8002565-how-to-configure-global-edge-router-with-telnyx +title: "How to configure Global Edge Router with Telnyx" +description: "Get access to your global edge network in minutes. See Telnyx guidance and requirements Learn more about How to configure Global Edge Router with Telnyx with." scraped: 2026-07-08 content_hash: f2fd085c1621e356963d62d948471f2eb082d9010b8eb64952a0848446c360a5 --- -How to configure Global Edge Router with Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to configure Global Edge Router with Telnyx -Get access to your global edge network in minutes. Start building on Telnyx today. +Get access to your global edge network in minutes. See Telnyx guidance and requirements Learn more about How to configure Global Edge Router with Telnyx with. -Written by Telnyx Engineering -May 14, 2026 -Table of contents Our latest product, Global Edge Router, gives business access to a global edge network of 25+ points of presence to decrease latency for nightly-available applications and services. Global Edge Router also provides redundancy across cloud providers thanks to [BGP](https://telnyx.com/resources/what-is-bgp)-anycast. -# Telnyx Global Edge Router: Setup Guide +## Telnyx Global Edge Router: Setup Guide See how you can get started: @@ -85,5 +86,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8006189-port-out-pin-protection.md b/support-docs/en--articles--8006189-port-out-pin-protection.md index 5a59653d..3c21eb13 100644 --- a/support-docs/en--articles--8006189-port-out-pin-protection.md +++ b/support-docs/en--articles--8006189-port-out-pin-protection.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/8006189-port-out-pin-protection +title: "Port Out PIN Protection" +description: "This article explains how to properly set up Port Out PIN protection on your… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 6cec67e3a13a4b7a403aaba4c27f0c6aa1e42ed8a45bb96f80b06168e578ccbd --- -Port Out PIN Protection | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Port Out PIN Protection -This article explains how to properly set up Port Out PIN protection on your account +This article explains how to properly set up Port Out PIN protection on your… See Telnyx guidance and requirements. -Written by Patrick Budzinski -March 20, 2025 -Table of contents The purpose of this article is to provide an overview of the Port Out PIN Settings found in the [Telnyx Portal](https://portal.telnyx.com/#/app/home) along with a brief description of all the options available: @@ -25,7 +26,7 @@ The purpose of this article is to provide an overview of the Port Out PIN Settin * Individual PIN Settings * Applicable Port Out Orders vs. Non-applicable Port Out Orders -# **What happens if I enable Port Out PIN Protection?** +## **What happens if I enable Port Out PIN Protection?** When a Port Out request is created, the PIN provided by the losing carrier will be validated against your account settings. If the PIN matches your Port Out PIN, the order will be successfully created and sent to you, exactly like before, for review. If the Port Out PIN does not match your settings (or is not provided), the order will be automatically rejected. You will be able to view auto-rejected orders on the [Port Out Requests](https://portal.telnyx.com/#/app/numbers/port-outs) page in the Mission Control Portal. @@ -57,15 +58,15 @@ Scroll down to the `Security` section on the page. You should see: You can specify Port Out PINs for individual phone numbers. To update the Port Out PIN for a particular phone number: 1. Go to the [My Numbers](https://portal.telnyx.com/#/app/numbers/my-numbers-beta) page in the Portal -2. On the right side of the table underneath the `Actions` header, click on the `Edit` icon for the phone number you wish to update +2. On the right side of the table underneath the `Actions` header, click on the `Edit` icon for the phone number you wish to update ​ ![Actions section on the mission control portal. ](_images/6ad4e8797e7bb04f.png) -3. On the `Settings` tab, scroll down to the `Porting` section. If there is no value for `PIN`, then the default account PIN is applied (see section above `Setting your Default PIN for Phone Numbers` +3. On the `Settings` tab, scroll down to the `Porting` section. If there is no value for `PIN`, then the default account PIN is applied (see section above `Setting your Default PIN for Phone Numbers` ​ ![Porting section on the mission control portal. ](_images/a6324ae49b65c04e.png) -4. To update the PIN for that specific phone number, enter in the code in the `PIN` field and click `Save Changes` at the bottom of the page +4. To update the PIN for that specific phone number, enter in the code in the `PIN` field and click `Save Changes` at the bottom of the page ​ ![PIN section on the mission control portal. ](_images/6975d053ecea36a5.png) @@ -87,5 +88,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8020222-mission-control-portal-ai-chat-support-assistant.md b/support-docs/en--articles--8020222-mission-control-portal-ai-chat-support-assistant.md index 7cc6f86e..c4db17fd 100644 --- a/support-docs/en--articles--8020222-mission-control-portal-ai-chat-support-assistant.md +++ b/support-docs/en--articles--8020222-mission-control-portal-ai-chat-support-assistant.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8020222-mission-control-portal-ai-chat-support-assistant +title: "Mission Control Portal - AI Chat Support Assistant" +description: "Your new Telnyx AI Assistant here to help provide 24/7 support. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 7d6767916d6984495db4ece6185e3c89b947b8de1fe0ec8a558734a0ef338992 --- -Mission Control Portal - AI Chat Support Assistant | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Mission Control Portal - AI Chat Support Assistant -Your new Telnyx AI Assistant here to help provide 24/7 support. +Your new Telnyx AI Assistant here to help provide 24/7 support. See Telnyx guidance and requirements. -Written by Dillin -May 1, 2026 -Table of contents -# Mission Control Portal - AI Chat Support Assistant +## Mission Control Portal - AI Chat Support Assistant We are delighted to introduce our latest digital offering, designed to enhance your customer service experience, while providing more efficient and personalised support. The advent of our new AI Assistant accessible through our [Mission Control Portal](https://portal.telnyx.com), marks another evolution in our service provision, complimenting our existing chat support service. @@ -105,5 +106,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8037040-inbound-call-screening.md b/support-docs/en--articles--8037040-inbound-call-screening.md index 3b1cd9bc..f66b25cd 100644 --- a/support-docs/en--articles--8037040-inbound-call-screening.md +++ b/support-docs/en--articles--8037040-inbound-call-screening.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/8037040-inbound-call-screening +title: "Inbound Call Screening" +description: "Protect your business from unwanted spam calls with Inbound Call Screening. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 930c92a22e0652237a9926cb9edd07eb0aeb38ab85b2e1bd5e52ec0ede386686 --- -Inbound Call Screening | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Inbound Call Screening -Protect your business from unwanted spam calls with Inbound Call Screening. +Protect your business from unwanted spam calls with Inbound Call Screening. See Telnyx guidance and requirements. -Written by Telnyx Engineering -March 17, 2026 -Table of contents At Telnyx, we are committed to providing you with robust features to enhance your communication experience. We're excited to introduce Inbound Call Screening, a powerful feature designed to protect Telnyx numbers from unwanted and spam calls. @@ -27,7 +28,7 @@ Inbound Call Screening, enables users to flag and block unwanted incoming calls 1. **Enhanced Call Control:** Users can now reject or flag suspicious calls based on customizable conditions—empowering businesses to manage incoming calls with confidence. 2. **Spam Call Detection:** Effectively screen and identify potential spam calls to protect Telnyx numbers from unwanted solicitations and fraudulent activities, and avoid spam calls. -# How do I configure Inbound Call screening? +## How do I configure Inbound Call screening? 1. ### Login to your Telnyx [Mission Control Portal](https://portal.telnyx.com) account. @@ -36,7 +37,7 @@ Inbound Call Screening, enables users to flag and block unwanted incoming calls ​ ![](_images/33baa7116cc50bd5.png) - 2. Choose the Telnyx number you wish to update from your list, then select 'Edit' to manage its Inbound Call Screening configuration. + 2. Choose the Telnyx number you wish to update from your list, then select 'Edit' to manage its Inbound Call Screening configuration. ​ ![](_images/26ce9c980cd8760a.png) @@ -45,16 +46,16 @@ Inbound Call Screening, enables users to flag and block unwanted incoming calls ![](_images/05fe723c3f9dc445.png) - By default, the screening options are **greyed out** and inactive. To modify these settings, you must first check the box labeled **"Enable Inbound Call Screening."** Once this box is checked, the following two configuration options will become available: + By default, the screening options are **greyed out** and inactive. To modify these settings, you must first check the box labeled **"Enable Inbound Call Screening."** Once this box is checked, the following two configuration options will become available: ​ 1. **Flag Calls** - When this option is selected, suspicious calls are allowed to reach your infrastructure but are clearly labeled for identification. This is the recommended setting for users who wish to perform custom routing (e.g., sending spam to a specific IVR or voicemail). + When this option is selected, suspicious calls are allowed to reach your infrastructure but are clearly labeled for identification. This is the recommended setting for users who wish to perform custom routing (e.g., sending spam to a specific IVR or voicemail). ​ 2. **Reject Calls** - When this option is selected, any call identified as suspicious is automatically blocked at the network level. + When this option is selected, any call identified as suspicious is automatically blocked at the network level. These calls will not reach your servers, reducing unwanted traffic and saving on processing resources. ​ @@ -62,13 +63,13 @@ Inbound Call Screening, enables users to flag and block unwanted incoming calls Keep reading to learn more about how inbound call screening works. -# How much does Inbound Call Screening cost? +## How much does Inbound Call Screening cost? Inbound Call Screening is **free**. As of March 17, 2026, there are no charges to enable or use Inbound Call Screening on any number in your Telnyx account. -# Inbound Call Screening FAQs +## Inbound Call Screening FAQs ## How does Inbound Call Screening work? @@ -80,8 +81,8 @@ Inbound Call Screening leverages a comprehensive number reputation database to a Telnyx aggregates data from multiple reputation providers such as **Nomorobo**, **YouMail**, and **CallerAPI** to define the reputation of a number and uses that information to classify callers as potential spammers. -With three reputation providers now cross-referencing incoming call data, Telnyx can identify more spam and fraudulent numbers with greater confidence. -​ +With three reputation providers now cross-referencing incoming call data, Telnyx can identify more spam and fraudulent numbers with greater confidence. +​ ​ **Number Validation** @@ -94,7 +95,7 @@ Inbound Call Screening employs the SHAKEN/STIR attestation protocol to validate Inbound Call Screening will be applied to the following attestation levels: -* **Attestation C** - This is when the originating carrier cannot authenticate the Caller ID or the Caller ID has been identified as invalid. +* **Attestation C** - This is when the originating carrier cannot authenticate the Caller ID or the Caller ID has been identified as invalid. Calls with C attestation are potentially suspicious and are subjected to Inbound Call Screening. * **Attestation Invalid** - This is when the SHAKEN/STIR attestation for a call is deemed invalid—possibly due to certificate problems or technical errors—and indicates a potential risk of spam or fraud. @@ -104,7 +105,7 @@ Telnyx users can handle unwanted calls in 2 ways. ### Reject calls -By selecting the **Reject** option, suspicious calls as defined by the above criteria will be rejected. +By selecting the **Reject** option, suspicious calls as defined by the above criteria will be rejected. This ensures that calls identified as potentially unwanted or spam are not connected to your Telnyx number. ### Flag calls @@ -132,35 +133,35 @@ You can specify webhook urls on your SIP Connection settings or through your pro Webhooks provide real-time notifications and detailed insights into the call screening process and outcomes. Enabling webhooks will include the "**call\_screening\_result**" variable in the ***call.initiated*** webhook, providing detailed information about the call screening outcome. ``` -{ - "event_type":"call.initiated", - "id":"901d2366-adcd-45f0-9fcf-c17ed5d1ecd7", - "occurred_at":"2023-06-29T13:01:50.423002Z", - "payload":{ - "call_control_id":"v3:NA0M2_T5NkETExuhDFz0XyRJ2d4IEb1kdmfRRqFv2ils6id9RIxUkg", - "call_leg_id":"1cc5d164-167d-11ee-a812-02420a1f0d69", - "call_screening_result":{ - "action":"flag_calls", - "reputation":null, - "shaken_stir_attestation":"A" - }, - "call_session_id":"1cc5db28-167d-11ee-a1dc-02420a1f0d69", - "caller_id_name":"test", - "client_state":null, - "connection_id":"1542950386652912121", - "custom_headers":[ - { - "name":"X-rtc_leg_uuid", - "value":"d72f7cf9-9b2d-411f-917c-0f85f251a488" - } - ], - "direction":"incoming", - "from":"+from-number", - "start_time":"2023-06-29T13:01:50.423002Z", - "state":"parked", - "to":"+to-number" - }, - "record_type":"event" +{ + "event_type":"call.initiated", + "id":"901d2366-adcd-45f0-9fcf-c17ed5d1ecd7", + "occurred_at":"2023-06-29T13:01:50.423002Z", + "payload":{ + "call_control_id":"v3:NA0M2_T5NkETExuhDFz0XyRJ2d4IEb1kdmfRRqFv2ils6id9RIxUkg", + "call_leg_id":"1cc5d164-167d-11ee-a812-02420a1f0d69", + "call_screening_result":{ + "action":"flag_calls", + "reputation":null, + "shaken_stir_attestation":"A" + }, + "call_session_id":"1cc5db28-167d-11ee-a1dc-02420a1f0d69", + "caller_id_name":"test", + "client_state":null, + "connection_id":"1542950386652912121", + "custom_headers":[ + { + "name":"X-rtc_leg_uuid", + "value":"d72f7cf9-9b2d-411f-917c-0f85f251a488" + } + ], + "direction":"incoming", + "from":"+from-number", + "start_time":"2023-06-29T13:01:50.423002Z", + "state":"parked", + "to":"+to-number" + }, + "record_type":"event" } ``` @@ -173,5 +174,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8047874-use-syncovery-with-telnyx-storage.md b/support-docs/en--articles--8047874-use-syncovery-with-telnyx-storage.md index 75ad43e7..566e1f74 100644 --- a/support-docs/en--articles--8047874-use-syncovery-with-telnyx-storage.md +++ b/support-docs/en--articles--8047874-use-syncovery-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8047874-use-syncovery-with-telnyx-storage +title: "Use Syncovery with Telnyx Storage" +description: "Explore how to configure Syncovery with Telnyx Storage for seamless file transfer, synchronization, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9f59e721dc1f311aa82d4f6bec70d40b591d3dc779001c96a65c45479270ab6f --- -Use Syncovery with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use Syncovery with Telnyx Storage -Explore how to configure Syncovery with Telnyx Storage for seamless file transfer, synchronization, and secure data backup and recovery. +Explore how to configure Syncovery with Telnyx Storage for seamless file transfer, synchronization, See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [Syncovery](https://www.syncovery.com/) is a versatile file synchronization and backup software that provides users with a range of powerful features for managing their data. By integrating Syncovery with [Telnyx Storage](https://telnyx.com/products/cloud-storage), you can take advantage of Telnyx's reliable and scalable storage solution to ensure the safety and accessibility of your files. --- -# How to configure Syncovery to work with Telnyx Storage +## How to configure Syncovery to work with Telnyx Storage ## Step 1 @@ -36,14 +37,14 @@ Table of contents ## Step 3 -**Create a New Profile:** click on the ‘green plus button’ to create a new synchronization or backup profile. +**Create a New Profile:** click on the ‘green plus button’ to create a new synchronization or backup profile. ​ ![New Profile section of Syncovery. ](_images/567f14e127a5f906.png) ## Step 4 -**Select Source and Destination:** In the profile configuration window, click on the “Internet” button +**Select Source and Destination:** In the profile configuration window, click on the “Internet” button ​ ![Source and destination profile section of Syncovery. ](_images/48547ad210e82f23.png) @@ -57,21 +58,21 @@ Table of contents 3. **Secret key:** Input your Access ID - the access ID is not used by Telnyx Storage, but is needed by Syncovery. Type out anything you want here, as long as it doesn't include spaces, quoting, or special characters of any kind. 4. **Provider:** Select the “custom” option from the dropdown 5. **Bucket:** Copy and paste one of our available [API Endpoints](https://developers.telnyx.com/docs/cloud-storage/api-endpoints). -6. **Folder:** Select the folder to backup on your PC +6. **Folder:** Select the folder to backup on your PC ​ ![Internet protocol settings section. ](_images/d44de1d00f7fdd23.jpg) ## Step 6 -Select the path you are synchronizing to from the options below; it can be from your local storage - **Browse…, Internet…** or a **Device** +Select the path you are synchronizing to from the options below; it can be from your local storage - **Browse…, Internet…** or a **Device** ​ ![Browse, internet, and device buttons. ](_images/e30741c2897b9ebf.png) ## Step 7 -To save your new profile, click on **OK** +To save your new profile, click on **OK** ​ ![Okay button. ](_images/8c283a528946aed1.png) @@ -84,7 +85,7 @@ Enjoy the convenience and reliability of Syncovery combined with the scalability **Additional Resources** -For more information on Syncovery and its features, refer to the official [documentation](https://www.syncovery.com/category/documentation/). +For more information on Syncovery and its features, refer to the official [documentation](https://www.syncovery.com/category/documentation/). ​ --- @@ -96,5 +97,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8047898-use-goodsync-with-telnyx-storage.md b/support-docs/en--articles--8047898-use-goodsync-with-telnyx-storage.md index 2089af2a..69ad30f3 100644 --- a/support-docs/en--articles--8047898-use-goodsync-with-telnyx-storage.md +++ b/support-docs/en--articles--8047898-use-goodsync-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8047898-use-goodsync-with-telnyx-storage +title: "Use GoodSync with Telnyx Storage" +description: "Learn how to set up GoodSync with Telnyx Storage to effortlessly synchronize and securely backup your files for… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 037acac2c76f65beed97f368d7b48881fec011070c5dfb85bdae54fa91cdcd5e --- -Use GoodSync with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use GoodSync with Telnyx Storage -Learn how to set up GoodSync with Telnyx Storage to effortlessly synchronize and securely backup your files for seamless data management. +Learn how to set up GoodSync with Telnyx Storage to effortlessly synchronize and securely backup your files for… See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [GoodSync](https://www.goodsync.com/) is a simple and secure file backup and synchronization software that helps users to manage their data across different platforms. It ensures data integrity and security during this process. --- -# **How to configure GoodSync to work with Telnyx Storage** +## **How to configure GoodSync to work with Telnyx Storage** ## Step 1 @@ -34,28 +35,28 @@ Sign up and create a GoodSync account ## Step 3 -Click on ***New Job*** as shown below: +Click on ***New Job*** as shown below: ​ ![New job button. ](_images/7303af481195c2e1.png) ## Step 4 -Enter a Job name, select the Job type as ***Synchronize***, then click on OK +Enter a Job name, select the Job type as ***Synchronize***, then click on OK ​ ![Synchronize section. ](_images/7303af481195c2e1.png) ## Step 5 -Click on the folder icon, to choose a folder. +Click on the folder icon, to choose a folder. ​ ![Testjob section. ](_images/9a621c2279c656c4.png) ## Step 6 -Select the ***Amazon S3*** folder from the list +Select the ***Amazon S3*** folder from the list ​ ![Amazon S3 button. ](_images/7cae0b4a5ce00ed9.png) @@ -66,16 +67,16 @@ Add the details for the S3 bucket, they include: 1. **Server address**: Copy and paste one of our available [API Endpoints](https://developers.telnyx.com/docs/cloud-storage/api-endpoints). 2. **AWS Access key:** Get the API key from your [Telnyx portal](https://portal.telnyx.com/#/app/api-keys) -3. **AWS Secret Access Key:** choose your secret key- the access key is not used by Telnyx Storage, but is needed by GoodSync. Type out anything you want here, as long as it doesn't include spaces, quoting, or special characters of any kind. - ​ - You can then Test and Save +3. **AWS Secret Access Key:** choose your secret key- the access key is not used by Telnyx Storage, but is needed by GoodSync. Type out anything you want here, as long as it doesn't include spaces, quoting, or special characters of any kind. + ​ + You can then Test and Save ​ ![Amazon S3 section. ](_images/5ad146bf21f62498.jpg) ## Step 8 -1. After saving it, you can see your bucket displayed on the dropdown for the Amazon S3 folder. +1. After saving it, you can see your bucket displayed on the dropdown for the Amazon S3 folder. ​ ![Amazon S3 Folder. ](_images/bccc72e665c80ce5.png) @@ -86,7 +87,7 @@ And that’s all there is to it! You have now connected GoodSync to Telnyx stora **Additional Resources** -For more information on how to use GoodSync, check out their guides for Windows, as well as their guides for Macs. +For more information on how to use GoodSync, check out their guides for Windows, as well as their guides for Macs. ​ You can also refer to the GoodSync [Documentation](https://www.goodsync.com/goodsync-storage). @@ -100,5 +101,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8047914-use-cloudmounter-with-telnyx-storage.md b/support-docs/en--articles--8047914-use-cloudmounter-with-telnyx-storage.md index 71b9f7eb..8776d0ff 100644 --- a/support-docs/en--articles--8047914-use-cloudmounter-with-telnyx-storage.md +++ b/support-docs/en--articles--8047914-use-cloudmounter-with-telnyx-storage.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/8047914-use-cloudmounter-with-telnyx-storage +title: "Use Cloudmounter with Telnyx Storage" +description: "Discover how to configure CloudMounter with Telnyx Storage to seamlessly access and manage your files across multiple… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 161274b341927279a11cac0bfd982a1373a66a45fb3a08c8c436ce51a93af8bf --- -Use Cloudmounter with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use Cloudmounter with Telnyx Storage -Discover how to configure CloudMounter with Telnyx Storage to seamlessly access and manage your files across multiple cloud accounts +Discover how to configure CloudMounter with Telnyx Storage to seamlessly access and manage your files across multiple… See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [CloudMounter](https://cloudmounter.net/) is a powerful file management tool that allows you to mount various cloud storage services directly on your computer, providing seamless access and file synchronization across multiple platforms. @@ -24,7 +25,7 @@ In this guide, we will walk you through the step-by-step process of integrating --- -# How to configure Cloudmounter to work with Telnyx Storage +## How to configure Cloudmounter to work with Telnyx Storage ## **Step 1** @@ -32,14 +33,14 @@ Visit the Cloudmounter site and download the application for either Mac or Windo ## **Step 2** -Install CloudMounter on your computer, and launch the application. +Install CloudMounter on your computer, and launch the application. ​ ![CloudMounter interface. ](_images/a5005a4bcb179bbe.png) ## **Step 3** -Select “**Amazon S3”** as the type of storage to be mounted. +Select “**Amazon S3”** as the type of storage to be mounted. ​ ![Amazon S3 interface. ](_images/a4f132e567392f47.png) @@ -58,7 +59,7 @@ A window below will pop up, then fill in the details: ## **Step 5** -After filling in all the details above, click on the “**Mount”** button to connect CloudMounter with Telnyx Storage. +After filling in all the details above, click on the “**Mount”** button to connect CloudMounter with Telnyx Storage. ​ That's it! You have successfully configured CloudMounter with Telnyx storage, allowing you to conveniently access and manage your files stored in Telnyx from within the CloudMounter application. With this integration, you can enjoy seamless file synchronization, easy file transfers, and enhanced collaboration across different cloud storage platforms. @@ -69,7 +70,7 @@ That's it! You have successfully configured CloudMounter with Telnyx storage, al For more detailed information and advanced features of CloudMounter, please refer to the CloudMounter [blog](https://cloudmounter.net/blog/). -If you have any further questions or need additional assistance, feel free to reach out. Happy file managing with CloudMounter and Telnyx Storage! +If you have any further questions or need additional assistance, feel free to reach out. Happy file managing with CloudMounter and Telnyx Storage! ​ --- @@ -81,5 +82,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8047928-use-dragondisk-with-telnyx-storage.md b/support-docs/en--articles--8047928-use-dragondisk-with-telnyx-storage.md index 182f62b6..b4da3f0c 100644 --- a/support-docs/en--articles--8047928-use-dragondisk-with-telnyx-storage.md +++ b/support-docs/en--articles--8047928-use-dragondisk-with-telnyx-storage.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/8047928-use-dragondisk-with-telnyx-storage +title: "Use DragonDisk with Telnyx Storage" +description: "Set up DragonDisk with your cloud storage provider for effortless file management and seamless access to your data… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3fa31814d2794f8718ef9308d24016ca8f28d4016d3a2c10c7a03925adfd821d --- -Use DragonDisk with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use DragonDisk with Telnyx Storage -Set up DragonDisk with your cloud storage provider for effortless file management and seamless access to your data across multiple accounts. +Set up DragonDisk with your cloud storage provider for effortless file management and seamless access to your data… See Telnyx guidance and requirements. -Written by Telnyx Engineering -February 1, 2024 -Table of contents In this guide, discover how to set up [DragonDisk](http://www.s3-client.com/), a client for S3-compatible storage with [Telnyx Storage](https://telnyx.com/products/cloud-storage) for secure and automated backup and recovery. @@ -24,7 +25,7 @@ In this guide, discover how to set up [DragonDisk](http://www.s3-client.com/), a --- -# **How to configure DragonDisk to work with Telnyx Storage** +## **How to configure DragonDisk to work with Telnyx Storage** ## Step 1 @@ -36,14 +37,14 @@ Open the DragonDisk application ## Step 3 -Click on **File**, and select **Accounts**. +Click on **File**, and select **Accounts**. ​ ![File section. ](_images/0cc197bf7008c26d.png) ## Step 4 -1. The **Accounts** window will pop up, click on **New**. +1. The **Accounts** window will pop up, click on **New**. ​ ![Accounts section. ](_images/0c160bcae415fb8e.png) @@ -56,7 +57,7 @@ Click on **File**, and select **Accounts**. 2. **Account name: you can add your name/nickname here.** 3. **Comment:** add a comment to recall this account. 4. **Access Key:** copy and paste your [Telnyx API Key](https://portal.telnyx.com/#/app/api-keys) in this field. - 5. **Secret Key:** the secret key is not used by Telnyx Storage, but is needed by DragonDisk . You can type out anything you want here, as long as it doesn’t include spaces, quoting, or special characters of any kind. + 5. **Secret Key:** the secret key is not used by Telnyx Storage, but is needed by DragonDisk . You can type out anything you want here, as long as it doesn’t include spaces, quoting, or special characters of any kind. ​ ![Advanced settings of the account section. ](_images/a8ef9c5705106fec.png) @@ -79,5 +80,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8047941-use-crossftp-with-telnyx-storage.md b/support-docs/en--articles--8047941-use-crossftp-with-telnyx-storage.md index 204c05c2..6dc28c6d 100644 --- a/support-docs/en--articles--8047941-use-crossftp-with-telnyx-storage.md +++ b/support-docs/en--articles--8047941-use-crossftp-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8047941-use-crossftp-with-telnyx-storage +title: "Use CrossFTP with Telnyx Storage" +description: "Learn how to set up CrossFTP, a powerful FTP client, with Telnyx Storage for seamless file transfer and management. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 524e1ef580d538f6f8f1261e1aad74cec627ff3d9089bb496c25c23cae021eed --- -Use CrossFTP with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use CrossFTP with Telnyx Storage -Learn how to set up CrossFTP, a powerful FTP client, with Telnyx Storage for seamless file transfer and management. +Learn how to set up CrossFTP, a powerful FTP client, with Telnyx Storage for seamless file transfer and management. See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [CrossFTP](https://www.crossftp.com) is a feature-rich FTP client that lets users easily connect to FTP servers and transfer files. It provides a user-friendly interface, supports various file transfer protocols, and offers advanced features such as multi-threading, synchronization, and encryption. --- -# **How to configure CrossFTP to work with Telnyx Storage** +## **How to configure CrossFTP to work with Telnyx Storage** ## Step 1 @@ -30,7 +31,7 @@ Download and install the latest version of CrossFTP [here!](https://www.crossftp ## Step 2 -Launch the CrossFTP application and click on **"File"** and then **"Site Connect**" to open the Site Manager window. +Launch the CrossFTP application and click on **"File"** and then **"Site Connect**" to open the Site Manager window. ​ ![Site manager window. ](_images/e9d4a420a306343f.png) @@ -49,7 +50,7 @@ Select “**S3”** from the ***“Protocol”***dropdown and fill in the fields 8. **Remote Path:** Copy and paste the name of your bucket. You can get it [here.](https://portal.telnyx.com/#/app/storage/buckets) 9. **Local Path:** Choose a path from your local storage. 10. **CNAME:** Leave this field blank -11. **Comments:** You can add a comment to recall this connection. +11. **Comments:** You can add a comment to recall this connection. ​ ![Site manager section. ](_images/db980e535087acaf.jpg) @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8047945-use-expandrive-with-telnyx-storage.md b/support-docs/en--articles--8047945-use-expandrive-with-telnyx-storage.md index 8dddbe5c..a1b4a2df 100644 --- a/support-docs/en--articles--8047945-use-expandrive-with-telnyx-storage.md +++ b/support-docs/en--articles--8047945-use-expandrive-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8047945-use-expandrive-with-telnyx-storage +title: "Use ExpanDrive with Telnyx Storage" +description: "Learn how to integrate ExpanDrive, a powerful cloud storage client, with Telnyx Storage for seamless access and… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0eff199459f814b43a0a472d47421c39df8a8c3b56eb4f667b4cdb5cf154b87e --- -Use ExpanDrive with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use ExpanDrive with Telnyx Storage -Learn how to integrate ExpanDrive, a powerful cloud storage client, with Telnyx Storage for seamless access and management of your files. +Learn how to integrate ExpanDrive, a powerful cloud storage client, with Telnyx Storage for seamless access and… See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [ExpanDrive](https://www.expandrive.com/) is a versatile cloud storage client that allows you to mount cloud storage as a local drive on your computer. It provides a unified interface to access and manage files across multiple cloud storage providers, including Telnyx Storage. With ExpanDrive, you can easily navigate and interact with your Telnyx Storage files as if they were stored locally. --- -# **How to configure ExpanDrive to work with Telnyx Storage** +## **How to configure ExpanDrive to work with Telnyx Storage** ## Step 1 @@ -30,14 +31,14 @@ Download and install the latest version of ExpanDrive [here!](https://www.expand ## Step 2 -Launch the ExpanDrive application click on **“ExpanDrive”** and then “**New Connection”.** +Launch the ExpanDrive application click on **“ExpanDrive”** and then “**New Connection”.** ​ ![ExpanDrive section. ](_images/ed62ee9807d50ecd.png) ## Step 3 -Select **"Amazon S3"** from the list of storage options. +Select **"Amazon S3"** from the list of storage options. ​ ![Amazon s3 button. ](_images/3d5c0bf65065502a.png) @@ -52,7 +53,7 @@ Fill in the storage options with the information below: 4. **Custom Region:** Copy and paste the matching region from [API Endpoints](https://developers.telnyx.com/docs/cloud-storage/api-endpoints). For example, if you chose the [https://us-central-1.telnyxstorage.com](https://us-central-1.telnyxstorage.com/) endpoint, you will use us-central-1 as the region. 5. **Nickname:** Use your nickname or whatever name you want. 6. **Bucket:** You can enter the bucket name on your Telnyx storage on leave it blank. -7. **Drive Letter:** Select the drive letter from your local storage. It could be any of the letters. +7. **Drive Letter:** Select the drive letter from your local storage. It could be any of the letters. ​ ![Storage options section. ](_images/ad0927067aa545b9.jpg) @@ -80,5 +81,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8047956-use-odrive-with-telnyx-storage.md b/support-docs/en--articles--8047956-use-odrive-with-telnyx-storage.md index 0fb53b20..89470eb3 100644 --- a/support-docs/en--articles--8047956-use-odrive-with-telnyx-storage.md +++ b/support-docs/en--articles--8047956-use-odrive-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8047956-use-odrive-with-telnyx-storage +title: "Use ODrive with Telnyx Storage" +description: "Learn how to set up ODrive, a synchronization tool, with Telnyx Storage for seamless integration and synchronization of… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 69f3a64ad7430847b3a4a503638782a457544c9a565679d5886ed3f98370e3cc --- -Use ODrive with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use ODrive with Telnyx Storage -Learn how to set up ODrive, a synchronization tool, with Telnyx Storage for seamless integration and synchronization of your files. +Learn how to set up ODrive, a synchronization tool, with Telnyx Storage for seamless integration and synchronization of… See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [ODrive](https://www.odrive.com/) is a powerful synchronization tool that allows users to easily sync and access files across multiple devices and cloud storage services. It supports a wide range of cloud storage providers, including [Telnyx Storage](https://telnyx.com/products/cloud-storage), enabling you to integrate and synchronize your files effortlessly. --- -# **How to configure ODrive to work with Telnyx Storage** +## **How to configure ODrive to work with Telnyx Storage** ## Step 1 @@ -30,14 +31,14 @@ Download and install the latest version of ODrive from [here!](https://docs.odri ## Step 2 -Launch the application and click **"Link Storage"** to add Telnyx Storage as a storage provider. +Launch the application and click **"Link Storage"** to add Telnyx Storage as a storage provider. ​ ![Link storage section. ](_images/590024570634230b.png) ## Step 3 -In the "Link Storage" window, select locate **"Amazon S3/S3 Compatible"** from the list of available storage providers. Click on it to proceed. +In the "Link Storage" window, select locate **"Amazon S3/S3 Compatible"** from the list of available storage providers. Click on it to proceed. ​ ![Various storage choices. ](_images/db39768029440500.png) @@ -53,14 +54,14 @@ Fill in the fields with the information below: 5. **Secret Key ID:** You can type out anything you want here, as long as it doesn’t include spaces, quoting, or special characters. 6. **Default Storage Class:** leave it as “**Standard**”**.** -**Directory Structure:** leave it as “Simple’/’Delimited”. +**Directory Structure:** leave it as “Simple’/’Delimited”. ​ ![Directory structure. ](_images/14813d583656a3c7.jpg) ## Step 5 -After authorizing ODrive, you'll be redirected back to the ODrive app, and Telnyx Storage will be successfully linked as a storage provider. +After authorizing ODrive, you'll be redirected back to the ODrive app, and Telnyx Storage will be successfully linked as a storage provider. ​ ![ODrive App. ](_images/69033bb014159b50.png) @@ -86,5 +87,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8047969-use-webdrive-with-telnyx-storage.md b/support-docs/en--articles--8047969-use-webdrive-with-telnyx-storage.md index e9ad4adb..8be60aa0 100644 --- a/support-docs/en--articles--8047969-use-webdrive-with-telnyx-storage.md +++ b/support-docs/en--articles--8047969-use-webdrive-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8047969-use-webdrive-with-telnyx-storage +title: "Use WebDrive with Telnyx Storage" +description: "Learn how to integrate WebDrive, a powerful file transfer client, with Telnyx Storage for seamless file management and… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 164858c4ff0169d60b38fe83d2b791c0aa6340f6277ca1ee135eec7475d1a5c6 --- -Use WebDrive with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use WebDrive with Telnyx Storage -Learn how to integrate WebDrive, a powerful file transfer client, with Telnyx Storage for seamless file management and storage. +Learn how to integrate WebDrive, a powerful file transfer client, with Telnyx Storage for seamless file management and… See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [WebDrive](https://southrivertech.com/) is a feature-rich file transfer client that enables users to easily access and manage files stored on various remote servers, including cloud storage services. It offers a user-friendly interface and supports a wide range of protocols, making it a versatile tool for file management and transfer. --- -# **How to configure WebDrive to work with Telnyx Storage** +## **How to configure WebDrive to work with Telnyx Storage** ## Step 1 @@ -30,14 +31,14 @@ Download and install the latest version of WebDrive [here!](https://southriverte ## Step 2 -Launch the WebDrive application and click on the **"+"** button to create a new connection. +Launch the WebDrive application and click on the **"+"** button to create a new connection. ​ ![WebDrive homepage. ](_images/f592a7f32a0d5ef5.png) ## Step 3 -Select “**Amazon S3”** as the connection type. +Select “**Amazon S3”** as the connection type. ​ ![Amazon S3 setup. ](_images/32fcd92b1541b9af.png) @@ -51,20 +52,20 @@ In the connections settings window, enter the following information and then cli 3. **Secret Key:** Although not used by Telnyx Storage, provide a value without spaces, quoting, or special characters. 4. **Bucket:** You can enter the bucket name on your [Telnyx storage](https://portal.telnyx.com/#/app/storage/buckets) or leave it blank. 5. **Drive Letter:** Enter the letter on your local storage drive. -6. **Advanced Settings:** Copy and paste one of our available [API Endpoints](https://developers.telnyx.com/docs/cloud-storage/api-endpoints) as the custom server URL. +6. **Advanced Settings:** Copy and paste one of our available [API Endpoints](https://developers.telnyx.com/docs/cloud-storage/api-endpoints) as the custom server URL. ​ ![Connection Settings section. ](_images/7a4e4671480fa5bc.jpg) ## Step 5 -1. Once you have configured the settings, click on the **"Save"** button to save the connection. +1. Once you have configured the settings, click on the **"Save"** button to save the connection. ​ ![Save button. ](_images/65bd4844bb2aebe2.png) ​ -2. Select the newly created connection from the list and click on the ***box*** object button to connect with Telnyx Storage. +2. Select the newly created connection from the list and click on the ***box*** object button to connect with Telnyx Storage. ​ ![Box object button. ](_images/572934f8a5dcf383.png) @@ -75,7 +76,7 @@ Now you can easily manage your files stored in Telnyx Storage using WebDrive. Si **Additional Resources** -For more detailed information and advanced configurations, refer to the WebDrive [blog.](https://southrivertech.com/blog/) +For more detailed information and advanced configurations, refer to the WebDrive [blog.](https://southrivertech.com/blog/) ​ --- @@ -87,5 +88,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8048024-use-netdrive3-with-telnyx-storage.md b/support-docs/en--articles--8048024-use-netdrive3-with-telnyx-storage.md index 91dd32fc..f82c8cf3 100644 --- a/support-docs/en--articles--8048024-use-netdrive3-with-telnyx-storage.md +++ b/support-docs/en--articles--8048024-use-netdrive3-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8048024-use-netdrive3-with-telnyx-storage +title: "Use NetDrive3 with Telnyx Storage" +description: "Learn how to integrate NetDrive3, a powerful remote storage mapping tool, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 65c26a49fa77a7924fcecf8f7f95a1adcb4af870bcdf04bb0e3d0c42922969c3 --- -Use NetDrive3 with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use NetDrive3 with Telnyx Storage -Learn how to integrate NetDrive3, a powerful remote storage mapping tool, with Telnyx Storage for seamless management of your data. +Learn how to integrate NetDrive3, a powerful remote storage mapping tool, See Telnyx guidance and requirements. -Written by Telnyx Engineering -June 6, 2024 -Table of contents [NetDrive3](https://netdrive.net/) is a robust remote storage mapping tool that allows you to access and manage files stored on various cloud storage platforms, network drives, and FTP/SFTP servers. With NetDrive3, you can easily mount [Telnyx Storage](https://telnyx.com/products/cloud-storage) as a virtual drive on your computer for convenient file operations. --- -# **How to integrate NetDrive3 to work with Telnyx Storage:** +## **How to integrate NetDrive3 to work with Telnyx Storage:** ## Step 1 @@ -30,14 +31,14 @@ Download and install the latest version of NetDrive3 [here!](https://netdrive.ne ## Step 2 -Launch NetDrive3 and click on the **"+"** button to create a new connection. +Launch NetDrive3 and click on the **"+"** button to create a new connection. ​ ![NetDrive3 start page. ](_images/fd46f50d5e1371f1.png) ## Step 3 -In the “Add a Personal Drive” window, Select “**S3**” as the storage type from the dropdown and click on “**Connect**” to set up the connection. +In the “Add a Personal Drive” window, Select “**S3**” as the storage type from the dropdown and click on “**Connect**” to set up the connection. ​ ![“Add a Personal Drive” window. ](_images/2a716c80be2dd9cf.png) @@ -56,26 +57,26 @@ Fill in these fields with the information below: After entering the information above, you’ll see **S3** added as a storage type. 1. You’ll also see the remote path which is based on the bucket name you entered above. -2. Click on **OK** to continue the setup. +2. Click on **OK** to continue the setup. ​ ![Personal storage type addition section. ](_images/4456da3065a23210.png) ## Step 6 -After the setup above for the connection is completed, this window will pop up. Click on **Connect** to link NetDrive3 with Telnyx Storage. +After the setup above for the connection is completed, this window will pop up. Click on **Connect** to link NetDrive3 with Telnyx Storage. ​ ![NetDrive3 - Telnyx connection setup. ](_images/377dede35e60841a.png) ## Step 7 -Once connected, NetDrive3 will display the Telnyx Storage site as a virtual drive on your computer. You can now access and manage your files stored in Telnyx Storage seamlessly. +Once connected, NetDrive3 will display the Telnyx Storage site as a virtual drive on your computer. You can now access and manage your files stored in Telnyx Storage seamlessly. ​ ![Telnyx storage on NetDrive3. ](_images/c73646827087e6e7.png) -That's it! You have successfully integrated NetDrive3 with Telnyx Storage, allowing you to work with your files using a virtual drive interface conveniently. +That's it! You have successfully integrated NetDrive3 with Telnyx Storage, allowing you to work with your files using a virtual drive interface conveniently. ​ Feel free to explore the capabilities of NetDrive3 and leverage the power of Telnyx Storage for your file management needs. @@ -95,5 +96,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8048045-use-airexplorer-with-telnyx-storage.md b/support-docs/en--articles--8048045-use-airexplorer-with-telnyx-storage.md index 0f2ef954..12fd0a61 100644 --- a/support-docs/en--articles--8048045-use-airexplorer-with-telnyx-storage.md +++ b/support-docs/en--articles--8048045-use-airexplorer-with-telnyx-storage.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8048045-use-airexplorer-with-telnyx-storage +title: "Use AirExplorer with Telnyx Storage" +description: "Learn how to integrate AirExplorer, a powerful file management software, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: eb6bfad10e26ac9b50c4c08d4427724cdc87b9e8357afdf5ab6beebd9c38a2d4 --- -Use AirExplorer with Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Use AirExplorer with Telnyx Storage -Learn how to integrate AirExplorer, a powerful file management software, with Telnyx Storage for seamless and efficient file storage +Learn how to integrate AirExplorer, a powerful file management software, See Telnyx guidance and requirements. -Written by Telnyx Engineering -July 11, 2024 -Table of contents [AirExplorer](https://www.airexplorer.net/en/) is a feature-rich file management software that allows users to easily manage and organize their files across multiple cloud storage providers. With AirExplorer, you can conveniently access, upload, download, and synchronize your files, providing a seamless file management experience. --- -# **How to configure AirExplorer to work with Telnyx Storage** +## **How to configure AirExplorer to work with Telnyx Storage** ## Step 1 @@ -30,7 +31,7 @@ Download and install the latest version of AirExplorer [here.](https://www.airex ## Step 2 -Launch AirExplorer, and select **"S3"** from the list of available cloud storage options, to set up with Telnyx Storage. +Launch AirExplorer, and select **"S3"** from the list of available cloud storage options, to set up with Telnyx Storage. ​ ![AirExplorer interface. ](_images/6c5511771e75dcf1.png) @@ -42,9 +43,9 @@ In the configuration window, enter the following details: 1. **REST endpoint:** Copy and paste one of our available [API Endpoints](https://developers.telnyx.com/docs/cloud-storage/api-endpoints). 2. **Access Key ID:** Copy and paste your [Telnyx API Key](https://portal.telnyx.com/#/app/api-keys) as the Access Key. 3. **Secret Access Key:** The secret access key is not used by Telnyx Storage, but AirExplorer requires an entry. Type any value without spaces, quoting, or special characters. -4. **Bucket:** Enter the name of the [bucket on your Telnyx](https://portal.telnyx.com/#/app/storage/buckets) storage where you want to store your files. - ​ - Once you have entered the required information, click on "**OK**" to verify the connection with Telnyx Storage, and save the configuration. +4. **Bucket:** Enter the name of the [bucket on your Telnyx](https://portal.telnyx.com/#/app/storage/buckets) storage where you want to store your files. + ​ + Once you have entered the required information, click on "**OK**" to verify the connection with Telnyx Storage, and save the configuration. ​ ![S3 login portal. ](_images/ec395d037a15a500.jpg) @@ -68,5 +69,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8096455-how-to-configure-a-sip-trunk.md b/support-docs/en--articles--8096455-how-to-configure-a-sip-trunk.md index c609afce..dad856d9 100644 --- a/support-docs/en--articles--8096455-how-to-configure-a-sip-trunk.md +++ b/support-docs/en--articles--8096455-how-to-configure-a-sip-trunk.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8096455-how-to-configure-a-sip-trunk +title: "How to Configure a SIP Trunk" +description: "Step-by-step guide on setting up a SIP Trunk with Telnyx using a compatible soft phone or system. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: bf1dcf8032d7628d11cb6f4308573527ea0f1f1fae7258e361622dafe8d029ce --- -How to Configure a SIP Trunk | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Configure a SIP Trunk -Step-by-step guide on setting up a SIP Trunk with Telnyx using a compatible soft phone or system. +Step-by-step guide on setting up a SIP Trunk with Telnyx using a compatible soft phone or system. See Telnyx guidance and requirements. K -Written by Klane Pedrie -May 20, 2026 -Table of contents -# How to Configure a SIP Trunk +## How to Configure a SIP Trunk Telnyx “[SIP Trunking](https://telnyx.com/products/sip-trunks)” is where you use Telnyx as your outbound and inbound voice carrier with the compatible softphone or system of your choice. To get started testing please follow this guide. @@ -154,5 +155,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8103257-global-ip-edge-routing.md b/support-docs/en--articles--8103257-global-ip-edge-routing.md index dce7b111..e48ebf6b 100644 --- a/support-docs/en--articles--8103257-global-ip-edge-routing.md +++ b/support-docs/en--articles--8103257-global-ip-edge-routing.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8103257-global-ip-edge-routing +title: "Global IP & Edge Routing" +description: "Step by step process on how to get started with Telnyx Networking via procurement of Global IPs and setting up Global… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 14cbe94a033607bd07880e7a1046376bfc49a3e0af042442f9f1069c98b79659 --- -Global IP & Edge Routing | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Global IP & Edge Routing -Step by step process on how to get started with Telnyx Networking via procurement of Global IPs and setting up Global Edge Routing +Step by step process on how to get started with Telnyx Networking via procurement of Global IPs and setting up Global… See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 16, 2025 -Table of contents -# Setting up Networking for Global Edge Routing +## Setting up Networking for Global Edge Routing ## **NOTE:** Please note that Global IP for customers is currently disabled. At present there are no plans to re-enable it in the near future. **Step 1. Create a Network** @@ -61,5 +62,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8103288-telnyx-networking-on-aws-lightsail.md b/support-docs/en--articles--8103288-telnyx-networking-on-aws-lightsail.md index aa7cb8bc..650deb9a 100644 --- a/support-docs/en--articles--8103288-telnyx-networking-on-aws-lightsail.md +++ b/support-docs/en--articles--8103288-telnyx-networking-on-aws-lightsail.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8103288-telnyx-networking-on-aws-lightsail +title: "Telnyx Networking on AWS Lightsail" +description: "This guide provides a step-by-step process to deploy a Lightsail Virtual Private Server (VPS) on Amazon AWS and… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a72eb6bec0531d5a694a35e853e927fbb63be7f928855dfd969615493787efb7 --- -Telnyx Networking on AWS Lightsail | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Networking on AWS Lightsail -This guide provides a step-by-step process to deploy a Lightsail Virtual Private Server (VPS) on Amazon AWS and configure Telnyx to it +This guide provides a step-by-step process to deploy a Lightsail Virtual Private Server (VPS) on Amazon AWS and… See Telnyx guidance and requirements. -Written by Telnyx Engineering -December 11, 2023 -Table of contents -# AWS Lightsail and the Telnyx Network +## AWS Lightsail and the Telnyx Network Here's an overview of what we will be going over: @@ -54,12 +55,12 @@ Note: Telnyx Networking and Edge Routing works on any distro that supports WireG ## **Step 3: Configuring Networking** -Now that your instance is running, you need to make some changes to the firewall rules to allow WireGuard clients to connect to the server. +Now that your instance is running, you need to make some changes to the firewall rules to allow WireGuard clients to connect to the server. Click on the instance name and go to the "Networking" section. ![Amazon Lightsail for configuring networking. ](_images/f60020d4c01be853.png) -Delete the HTTP rule (since it's not a web server) by clicking on the recycle bin icon next to the HTTP rule. +Delete the HTTP rule (since it's not a web server) by clicking on the recycle bin icon next to the HTTP rule. Click * "Add rule," @@ -112,7 +113,7 @@ Add the following contents to the file: net.ipv4.ip_forward=1 ``` -To enable port forwarding immediately, run the command: +To enable port forwarding immediately, run the command: ​ ``` @@ -130,18 +131,18 @@ sudo apt update && sudo apt install wireguard -y Generate the server and client keys using the following commands: ``` -cd /etc/wireguard/ -wg genkey | tee server.key | wg pubkey > server.pub +cd /etc/wireguard/ +wg genkey | tee server.key | wg pubkey > server.pub wg genkey | tee client.key | wg pubkey > client.pub ``` A list of files should now be created ``` -/etc/wireguard# ls -ltotal 16 --rw------- 1 root root 45 Jun 29 10:32 client.key --rw------- 1 root root 45 Jun 29 10:32 client.pub --rw------- 1 root root 45 Jun 29 10:32 server.key +/etc/wireguard# ls -ltotal 16 +-rw------- 1 root root 45 Jun 29 10:32 client.key +-rw------- 1 root root 45 Jun 29 10:32 client.pub +-rw------- 1 root root 45 Jun 29 10:32 server.key -rw------- 1 root root 45 Jun 29 10:32 server.pub ``` @@ -149,7 +150,7 @@ A list of files should now be created ## **Step 7: Creating the WireGuard Server Configuration** -We now need to create the config file for the WireGuard service before we start it +We now need to create the config file for the WireGuard service before we start it ​ ``` @@ -160,7 +161,7 @@ We can now copy/paste our configuration files we got from Step 1 inside here, fr ![Wireguard config files. ](_images/dc7326bcccc84de3.png) -To enable the service when the server boots, simply run: +To enable the service when the server boots, simply run: ​ ``` @@ -186,19 +187,19 @@ Example Response: ​ ``` -root@MacBook-Pro % ping 172.27.1.17 -PING 172.27.1.17 (172.27.1.17): 56 data bytes -64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms -64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms -64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms -64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms -64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms -64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms -64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms -64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms -^C ---- 172.27.1.17 ping statistics --- -8 packets transmitted, 8 packets received, 0.0% packet loss +root@MacBook-Pro % ping 172.27.1.17 +PING 172.27.1.17 (172.27.1.17): 56 data bytes +64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms +64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms +64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms +64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms +64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms +64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms +64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms +64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms +^C +--- 172.27.1.17 ping statistics --- +8 packets transmitted, 8 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 183.040/183.495/184.512/0.471 ms ``` @@ -206,7 +207,7 @@ round-trip min/avg/max/stddev = 183.040/183.495/184.512/0.471 ms Congratulations! You have successfully connected an AWS Lightsail VPS instance to the Telnyx Edge Routing Network to the configured IP in your portal. -If you have any further questions or would like to see more tutorials, feel free to reach out to our support team or our external Slack channel for help! +If you have any further questions or would like to see more tutorials, feel free to reach out to our support team or our external Slack channel for help! ​ --- @@ -218,5 +219,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8104274-telnyx-networking-on-ubuntu.md b/support-docs/en--articles--8104274-telnyx-networking-on-ubuntu.md index 61538a8f..15ef484f 100644 --- a/support-docs/en--articles--8104274-telnyx-networking-on-ubuntu.md +++ b/support-docs/en--articles--8104274-telnyx-networking-on-ubuntu.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8104274-telnyx-networking-on-ubuntu +title: "Telnyx Networking on Ubuntu" +description: "Tutorial on connecting a Digital Ocean Ubuntu Server to Telnyx's Cloud VPN via WireGuard. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fef16392bbc3c0966a76c3c57be921953e7774fa9d5c8b0e2064b1de00a27454 --- -Telnyx Networking on Ubuntu | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Networking on Ubuntu -Tutorial on connecting a Digital Ocean Ubuntu Server to Telnyx's Cloud VPN via WireGuard. +Tutorial on connecting a Digital Ocean Ubuntu Server to Telnyx's Cloud VPN via WireGuard. See Telnyx guidance and requirements. -Written by Telnyx Engineering -October 30, 2023 -Table of contents In this tutorial, you’ll learn how you can connect a Digital Ocean Ubuntu Server via WireGuard to a [Cloud VPN](https://telnyx.com/products/cloud-vpn) interface on the Telnyx network. -# Setting up Telnyx Networking with Digital Ocean (Ubuntu) +## Setting up Telnyx Networking with Digital Ocean (Ubuntu) ​**Pre-requisites** @@ -32,7 +33,7 @@ You'll also need to [create a Digital Ocean Ubuntu Server](https://docs.digitalo ## **Step 1: Install Wireguard on the Server** -Log onto your Digital Ocean Ubuntu Server and execute the following command: +Log onto your Digital Ocean Ubuntu Server and execute the following command: ​ ``` @@ -66,40 +67,40 @@ Create a Cloud VPN Interface associated with the Network that you created in the ​**Create a Cloud VPN Interface with the Telnyx API** ``` -curl -X POST \ - --header "Content-Type: application/json" \ ---header "Accept: application/json" \ - --header "Authorization: Bearer YOUR_API_KEY" \ ---data '{ - "network_id": "7c3c05f4-7d53-4edb-9224-371c6d659cd4", - "region_code": "ashburn-va", - "name": "WG_net01_VA_interface01" - }' \ +curl -X POST \ + --header "Content-Type: application/json" \ +--header "Accept: application/json" \ + --header "Authorization: Bearer YOUR_API_KEY" \ +--data '{ + "network_id": "7c3c05f4-7d53-4edb-9224-371c6d659cd4", + "region_code": "ashburn-va", + "name": "WG_net01_VA_interface01" + }' \ https://api.telnyx.com/v2/wireguard_interface ``` **Example Response** ``` -{ -"data": { -"status": "provisioning", -"network_id": "7c3c05f4-7d53-4edb-9224-371c6d659cd4", -"id": "9122b687-30aa-47a6-8f64-2b8681476ec2", -"updated_at": "2022-06-13T09:50:54.117345Z", -"created_at": "2022-06-13T09:50:53.627044Z", -"region_code": "ashburn-va", -"public_key": "4sHgXncx9tgswHmQvxq8B8O8iJ1AuJjLNmT9Qfs/VV0=", -"name": "WG_net01_VA_interface01", -"region": { -"code": "ashburn-va", -"name": "Ashburn", -"record_type": "region" - }, -"record_type": "wireguard_interface", -"endpoint": "64.16.243.3:5034", -"server_ip_address": "172.27.1.17/29" - } +{ +"data": { +"status": "provisioning", +"network_id": "7c3c05f4-7d53-4edb-9224-371c6d659cd4", +"id": "9122b687-30aa-47a6-8f64-2b8681476ec2", +"updated_at": "2022-06-13T09:50:54.117345Z", +"created_at": "2022-06-13T09:50:53.627044Z", +"region_code": "ashburn-va", +"public_key": "4sHgXncx9tgswHmQvxq8B8O8iJ1AuJjLNmT9Qfs/VV0=", +"name": "WG_net01_VA_interface01", +"region": { +"code": "ashburn-va", +"name": "Ashburn", +"record_type": "region" + }, +"record_type": "wireguard_interface", +"endpoint": "64.16.243.3:5034", +"server_ip_address": "172.27.1.17/29" + } } ``` @@ -112,32 +113,32 @@ Create a Cloud VPN Peer associated with the Cloud VPN Interface. This adds a pee ​**Create a Cloud VPN Peer with the Telnyx API** ``` -curl -X POST \ - --header "Content-Type: application/json" \ ---header "Accept: application/json" \ - --header "Authorization: Bearer YOUR_API_KEY" \ ---data '{ - "wireguard_interface_id": "9122b687-30aa-47a6-8f64-2b8681476ec2", - "name": "ubuntu_peer01" - “public_key”: "ToEvvyKC/zI+Q3AipAUs7Zl3CvEkOzMXNtf4YTf8UH4=" - }' \ +curl -X POST \ + --header "Content-Type: application/json" \ +--header "Accept: application/json" \ + --header "Authorization: Bearer YOUR_API_KEY" \ +--data '{ + "wireguard_interface_id": "9122b687-30aa-47a6-8f64-2b8681476ec2", + "name": "ubuntu_peer01" + “public_key”: "ToEvvyKC/zI+Q3AipAUs7Zl3CvEkOzMXNtf4YTf8UH4=" + }' \ https://api.telnyx.com/v2/wireguard_peers ``` **Example Response** ``` -{ -"data": { -"updated_at": "2022-06-13T09:56:23.601577Z", -"id": "e4916505-a638-4b1d-b076-3142e7f1516a", -"wireguard_interface_id": "9122b687-30aa-47a6-8f64-2b8681476ec2", -"created_at": "2022-06-13T09:56:23.601577Z", -"public_key": "ToEvvyKC/zI+Q3AipAUs7Zl3CvEkOzMXNtf4YTf8UH4=", -"name": "ubuntu_peer01", -"last_seen": null, -"record_type": "wireguard_peer" - } +{ +"data": { +"updated_at": "2022-06-13T09:56:23.601577Z", +"id": "e4916505-a638-4b1d-b076-3142e7f1516a", +"wireguard_interface_id": "9122b687-30aa-47a6-8f64-2b8681476ec2", +"created_at": "2022-06-13T09:56:23.601577Z", +"public_key": "ToEvvyKC/zI+Q3AipAUs7Zl3CvEkOzMXNtf4YTf8UH4=", +"name": "ubuntu_peer01", +"last_seen": null, +"record_type": "wireguard_peer" + } } ``` @@ -148,32 +149,32 @@ You will now need to save the peer configuration file in the `/etc/wireguard` di ​**Cloud VPN Peer Configuration Template** ``` -[Interface] -Address = -PrivateKey = - +[Interface] +Address = +PrivateKey = + [Peer]PublicKey = Endpoint = :AllowedIPs = ``` -**Retrieve Configuration for the Cloud VPN Peer with the Telnyx API** +**Retrieve Configuration for the Cloud VPN Peer with the Telnyx API** ​ ``` -curl -X GET \ - --header "Content-Type: application/json" \ ---header "Accept: application/json" \ - --header "Authorization: Bearer YOUR_API_KEY" \ +curl -X GET \ + --header "Content-Type: application/json" \ +--header "Accept: application/json" \ + --header "Authorization: Bearer YOUR_API_KEY" \ https://api.telnyx.com/v2/19783d68-c893-4954-bfbf-815d9ab9b0f6/Config ``` ​**Example Response** ``` -{ -[Interface] -PrivateKey = -Address = 172.27.1.18/32 - +{ +[Interface] +PrivateKey = +Address = 172.27.1.18/32 + [Peer]PublicKey = ToEvvyKC/zI+Q3AipAUs7Zl3CvEkOzMXNtf4YTf8UH4=AllowedIPs = 172.27.1.16/29Endpoint = 64.16.243.3:5034PersistentKeepalive = 25} ``` @@ -192,16 +193,16 @@ sudo wg-quick up wg0 ​**Example Response** ``` -root@ubuntu-s-1vcpu-1gb-lon1-01:~# wg-quick up wg0 -[#] ip link add wg0 type wireguard -[#] wg setconf wg0 /dev/fd/63 -[#] ip -4 address add 172.27.255.60/29 dev wg0 +root@ubuntu-s-1vcpu-1gb-lon1-01:~# wg-quick up wg0 +[#] ip link add wg0 type wireguard +[#] wg setconf wg0 /dev/fd/63 +[#] ip -4 address add 172.27.255.60/29 dev wg0 [#] ip link set mtu 1420 up dev wg0 ``` ## **Step 7: Test Connection** -Test that a connection was established between your peer and the Telnyx network. +Test that a connection was established between your peer and the Telnyx network. Use the following command to show the current peer configuration ``` @@ -211,11 +212,11 @@ sudo wg show **Example Response** ``` -root@ubuntu-s-1vcpu-1gb-lon1-01:~# wg show -interface: wg0 -public key: ToEvvyKC/zI+Q3AipAUs7Zl3CvEkOzMXNtf4YTf8UH4= -private key: (hidden) -listening port: 45111 +root@ubuntu-s-1vcpu-1gb-lon1-01:~# wg show +interface: wg0 +public key: ToEvvyKC/zI+Q3AipAUs7Zl3CvEkOzMXNtf4YTf8UH4= +private key: (hidden) +listening port: 45111 peer: qF4EqlZq+5JL2IKYY8ij49daYyfKVhevJrcDxdqC8GU= endpoint: 203.0.113.0:51871 allowed ips: 198.51.100.0/29 latest handshake: 2 minutes, 12 seconds ago transfer: 10.20 KiB received, 5.05 KiB sent ``` @@ -230,22 +231,22 @@ bash$ ping ​**Example Response** ``` -root@ubuntu-s-1vcpu-1gb-lon1-01:~# ping 172.27.1.17 -PING 172.27.1.17 (172.27.1.17) 56(84) bytes of data. -64 bytes from 172.27.1.17: icmp_seq=1 ttl=64 time=145 ms -64 bytes from 172.27.1.17: icmp_seq=2 ttl=64 time=144 ms -64 bytes from 172.27.1.17: icmp_seq=3 ttl=64 time=144 ms -64 bytes from 172.27.1.17: icmp_seq=4 ttl=64 time=144 ms -64 bytes from 172.27.1.17: icmp_seq=5 ttl=64 time=144 ms +root@ubuntu-s-1vcpu-1gb-lon1-01:~# ping 172.27.1.17 +PING 172.27.1.17 (172.27.1.17) 56(84) bytes of data. +64 bytes from 172.27.1.17: icmp_seq=1 ttl=64 time=145 ms +64 bytes from 172.27.1.17: icmp_seq=2 ttl=64 time=144 ms +64 bytes from 172.27.1.17: icmp_seq=3 ttl=64 time=144 ms +64 bytes from 172.27.1.17: icmp_seq=4 ttl=64 time=144 ms +64 bytes from 172.27.1.17: icmp_seq=5 ttl=64 time=144 ms 64 bytes from 172.27.1.17: icmp_seq=6 ttl=64 time=144 ms ``` ## **Next Steps** -Congratulations! You have successfully connected your Digital Ocean Ubuntu Server to a Cloud VPN server running in the Telnyx network. +Congratulations! You have successfully connected your Digital Ocean Ubuntu Server to a Cloud VPN server running in the Telnyx network. ​ -By repeating the steps in this tutorial for multiple peers, you'll be able to link apps, devices and services together across the Telnyx backbone for low latency, secure communications across the globe. +By repeating the steps in this tutorial for multiple peers, you'll be able to link apps, devices and services together across the Telnyx backbone for low latency, secure communications across the globe. ​ If you have any further questions or would like to see more tutorials, feel free to reach out to our support team or our external Slack channel for help! @@ -259,5 +260,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8104309-telnyx-networking-on-aws-vpc.md b/support-docs/en--articles--8104309-telnyx-networking-on-aws-vpc.md index 1da2016e..009b2055 100644 --- a/support-docs/en--articles--8104309-telnyx-networking-on-aws-vpc.md +++ b/support-docs/en--articles--8104309-telnyx-networking-on-aws-vpc.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8104309-telnyx-networking-on-aws-vpc +title: "Telnyx Networking on AWS VPC" +description: "A step-by-step process to deploy a Virtual Private Server (VPS) on Amazon AWS and configure Telnyx Edge Routing to it. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 2fc6e99c6b5cc4736be40b1b4f492f1fbc086cb2818c04484729184ef5d616d0 --- -Telnyx Networking on AWS VPC | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Networking on AWS VPC -A step-by-step process to deploy a Virtual Private Server (VPS) on Amazon AWS and configure Telnyx Edge Routing to it. +A step-by-step process to deploy a Virtual Private Server (VPS) on Amazon AWS and configure Telnyx Edge Routing to it. See Telnyx guidance and requirements. -Written by Telnyx Engineering -December 11, 2023 -Table of contents -# AWS VPC and Telnyx Networking +## AWS VPC and Telnyx Networking An overview of what we will be going over: @@ -37,8 +38,8 @@ Copy and take note of the Peer Configuration file along with the private key tha ## Step 2: Install WireGuard -Telnyx Edge Routing supports any distribution that supports WireGuard; as such a good place to start and reference is the [WireGuard installation](https://www.wireguard.com/install/). -​ +Telnyx Edge Routing supports any distribution that supports WireGuard; as such a good place to start and reference is the [WireGuard installation](https://www.wireguard.com/install/). +​ Referencing the Ubuntu installation, simply run ``` @@ -56,13 +57,13 @@ We are ready to configure our instance! ## **Step 3: Configuring Telnyx with WireGuard** ``` -We will first need to create a configuration file in the /etc/wireguar` folder called wg0.conf. This is where we will place the configuration instructions that we generated from Step 1: -[Interface] -PrivateKey = -Address = -PostUp = iptables -A FORWARD -i wg0 -j ACCEPT; iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE -PostDown = iptables -D FORWARD -i wg0 -j ACCEPT; iptables -t nat -D POSTROUTING -o eth0 -j MASQUERADE -ListenPort = 51280 +We will first need to create a configuration file in the /etc/wireguar` folder called wg0.conf. This is where we will place the configuration instructions that we generated from Step 1: +[Interface] +PrivateKey = +Address = +PostUp = iptables -A FORWARD -i wg0 -j ACCEPT; iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE +PostDown = iptables -D FORWARD -i wg0 -j ACCEPT; iptables -t nat -D POSTROUTING -o eth0 -j MASQUERADE +ListenPort = 51280 [Peer]PublicKey = AllowedIPs = , PersistentKeepalive = 1 ``` @@ -85,19 +86,19 @@ or you can curl/trace into your server to confirm the Global IP that is configur Example Response: ``` -root@MacBook-Pro % ping 172.27.1.17 -PING 172.27.1.17 (172.27.1.17): 56 data bytes -64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms -64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms -64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms -64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms -64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms -64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms -64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms -64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms -^C ---- 172.27.1.17 ping statistics --- -8 packets transmitted, 8 packets received, 0.0% packet loss +root@MacBook-Pro % ping 172.27.1.17 +PING 172.27.1.17 (172.27.1.17): 56 data bytes +64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms +64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms +64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms +64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms +64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms +64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms +64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms +64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms +^C +--- 172.27.1.17 ping statistics --- +8 packets transmitted, 8 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 183.040/183.495/184.512/0.471 ms ``` @@ -116,5 +117,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8104343-telnyx-networking-on-azure-linux-vms.md b/support-docs/en--articles--8104343-telnyx-networking-on-azure-linux-vms.md index b7507226..1bf32c0a 100644 --- a/support-docs/en--articles--8104343-telnyx-networking-on-azure-linux-vms.md +++ b/support-docs/en--articles--8104343-telnyx-networking-on-azure-linux-vms.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8104343-telnyx-networking-on-azure-linux-vms +title: "Telnyx Networking on Azure Linux VMs" +description: "Setup and deploy the Telnyx Networking product on Azure Linux Virtual… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 01e8955a7421ba2a09d9f2b0b2e90dab397506399e9058e5d57728e47b69d08c --- -Telnyx Networking on Azure Linux VMs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Networking on Azure Linux VMs -Setup and deploy the Telnyx Networking product on Azure Linux Virtual Machines +Setup and deploy the Telnyx Networking product on Azure Linux Virtual… See Telnyx guidance and requirements. -Written by Telnyx Engineering -December 11, 2023 -Table of contents -# Azure Linux VMs and the Telnyx Network +## Azure Linux VMs and the Telnyx Network ## Step 1: Telnyx Configuration with Azure Linux VMs @@ -36,7 +37,7 @@ Head over to the [Azure Portal](https://portal.azure.com/#blade/HubsExtension/Br ## **Step 3: Setting up WireGuard for Telnyx** -While SSH'ed into your VM, install WireGuard on your machine. +While SSH'ed into your VM, install WireGuard on your machine. ​ ``` @@ -82,19 +83,19 @@ or you can curl/trace into your server to confirm the Global IP that is configur Example Response: ``` -root@MacBook-Pro % ping 172.27.1.17 -PING 172.27.1.17 (172.27.1.17): 56 data bytes -64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms -64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms -64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms -64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms -64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms -64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms -64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms -64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms -^C ---- 172.27.1.17 ping statistics --- -8 packets transmitted, 8 packets received, 0.0% packet loss +root@MacBook-Pro % ping 172.27.1.17 +PING 172.27.1.17 (172.27.1.17): 56 data bytes +64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms +64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms +64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms +64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms +64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms +64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms +64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms +64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms +^C +--- 172.27.1.17 ping statistics --- +8 packets transmitted, 8 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 183.040/183.495/184.512/0.471 ms ``` @@ -113,5 +114,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8104413-telnyx-networking-on-android-ios.md b/support-docs/en--articles--8104413-telnyx-networking-on-android-ios.md index e3ace139..60c2b889 100644 --- a/support-docs/en--articles--8104413-telnyx-networking-on-android-ios.md +++ b/support-docs/en--articles--8104413-telnyx-networking-on-android-ios.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8104413-telnyx-networking-on-android-ios +title: "Telnyx Networking on Android/iOS" +description: "Global Edge Router setup using the WireGuard App for the iOS and Android mobile… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b13ef8e1145bc2d4c0e5d184a8f9f40607618e7a3c836cf9242092e0f36a9264 --- -Telnyx Networking on Android/iOS | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Networking on Android/iOS -Global Edge Router setup using the WireGuard App for the iOS and Android mobile platforms +Global Edge Router setup using the WireGuard App for the iOS and Android mobile… See Telnyx guidance and requirements. -Written by Telnyx Engineering -April 30, 2026 -Table of contents WireGuard has native client installations for both [Android](https://play.google.com/store/apps/details?id=com.wireguard.android) and [iOS](https://apps.apple.com/us/app/wireguard/id1441195209?ls=1) that we can use to test or monitor our Telnyx Edge instances. -# Android/iOS and the Telnyx Network +## Android/iOS and the Telnyx Network This is probably the easiest way to test out the service with a simple and effortless 3 steps to follow. @@ -36,7 +37,7 @@ Copy and take note of the Peer Configuration file along with the private key tha Install the client on your preferred platform; [Android](https://play.google.com/store/apps/details?id=com.wireguard.android) or [iOS](https://apps.apple.com/us/app/wireguard/id1441195209?ls=1) -On the top right, there will be a + button for us to add a peer. Click on it. +On the top right, there will be a + button for us to add a peer. Click on it. Here we can add the configuration settings that we generated from Step 1. The interface should look like the following for Android and iOS respectively: @@ -56,19 +57,19 @@ or you can curl/trace into your server to confirm the Global IP that is configur Example Response: ``` -root@MacBook-Pro % ping 172.27.1.17 -PING 172.27.1.17 (172.27.1.17): 56 data bytes -64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms -64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms -64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms -64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms -64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms -64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms -64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms -64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms -^C ---- 172.27.1.17 ping statistics --- -8 packets transmitted, 8 packets received, 0.0% packet loss +root@MacBook-Pro % ping 172.27.1.17 +PING 172.27.1.17 (172.27.1.17): 56 data bytes +64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms +64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms +64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms +64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms +64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms +64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms +64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms +64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms +^C +--- 172.27.1.17 ping statistics --- +8 packets transmitted, 8 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 183.040/183.495/184.512/0.471 ms ``` @@ -87,5 +88,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8104436-telnyx-networking-on-oracle-vms.md b/support-docs/en--articles--8104436-telnyx-networking-on-oracle-vms.md index ea1ef621..d3f79c23 100644 --- a/support-docs/en--articles--8104436-telnyx-networking-on-oracle-vms.md +++ b/support-docs/en--articles--8104436-telnyx-networking-on-oracle-vms.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8104436-telnyx-networking-on-oracle-vms +title: "Telnyx Networking on Oracle VMs" +description: "Guide to set up Telnyx Edge Routing on Oracle VMs using WireGuard for secure connectivity. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0fbcd8daa03d8e466054990fbd8e83508ffe0f08a1719bdfa8bf2e0055793bf9 --- -Telnyx Networking on Oracle VMs | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Networking on Oracle VMs -Guide to set up Telnyx Edge Routing on Oracle VMs using WireGuard for secure connectivity. +Guide to set up Telnyx Edge Routing on Oracle VMs using WireGuard for secure connectivity. See Telnyx guidance and requirements. -Written by Telnyx Engineering -December 13, 2023 -Table of contents -# Step 1: Telnyx Configuration with Oracle VMs +## Step 1: Telnyx Configuration with Oracle VMs Reference the introduction to Telnyx Networking section located here: [Telnyx Configuration](https://support.telnyx.com/en/articles/8103257-global-ip-edge-routing) @@ -37,16 +38,16 @@ It will guide you through the setup process as well as the installation of WireG We will first need to create a configuration file in the `/etc/wireguard` folder called `wg0.conf`. This is where we will place the configuration instructions that we generated from Step 1. ``` -[Interface] -PrivateKey = private key for this machine -Address = IP address for WireGuard interface -PostUp = iptables -A FORWARD -i wg0 -j ACCEPT; iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE -PostDown = iptables -D FORWARD -i wg0 -j ACCEPT; iptables -t nat -D POSTROUTING -o eth0 -j MASQUERADE -ListenPort = 51280 - -[Peer] -PublicKey = public key for peer machine -AllowedIPs = IP address for peer WireGuard interface, additional CIDRs +[Interface] +PrivateKey = private key for this machine +Address = IP address for WireGuard interface +PostUp = iptables -A FORWARD -i wg0 -j ACCEPT; iptables -t nat -A POSTROUTING -o eth0 -j MASQUERADE +PostDown = iptables -D FORWARD -i wg0 -j ACCEPT; iptables -t nat -D POSTROUTING -o eth0 -j MASQUERADE +ListenPort = 51280 + +[Peer] +PublicKey = public key for peer machine +AllowedIPs = IP address for peer WireGuard interface, additional CIDRs PersistentKeepalive = 1 ``` @@ -69,7 +70,7 @@ If you've tried setting up WireGuard with Oracle Cloud before, you'll probably n **We need to update our `wg0.conf` file with the following:** ``` -PostUp = /etc/wireguard/helper/add-nat-routing.sh +PostUp = /etc/wireguard/helper/add-nat-routing.sh PostDown = /etc/wireguard/helper/remove-nat-routing.sh ``` @@ -82,27 +83,27 @@ PostDown = /etc/wireguard/helper/remove-nat-routing.sh - add-nat-routing.sh ``` -#!/bin/bash -IPT="/sbin/iptables" -IPT6="/sbin/ip6tables" - -IN_FACE="ens3" # NIC connected to the internet -WG_FACE="wg0" # WG NIC -SUB_NET="10.66.66.0/24" # WG IPv4 sub/net aka CIDR -WG_PORT="59075" # WG udp port -SUB_NET_6="fd42:42:42::/64" # WG IPv6 sub/net - -## IPv4 ## -$IPT -t nat -I POSTROUTING 1 -s $SUB_NET -o $IN_FACE -j MASQUERADE -$IPT -I INPUT 1 -i $WG_FACE -j ACCEPT -$IPT -I FORWARD 1 -i $IN_FACE -o $WG_FACE -j ACCEPT -$IPT -I FORWARD 1 -i $WG_FACE -o $IN_FACE -j ACCEPT -$IPT -I INPUT 1 -i $IN_FACE -p udp --dport $WG_PORT -j ACCEPT - -## IPv6 (Uncomment) ## -$IPT6 -t nat -I POSTROUTING 1 -s $SUB_NET_6 -o $IN_FACE -j MASQUERADE -$IPT6 -I INPUT 1 -i $WG_FACE -j ACCEPT -$IPT6 -I FORWARD 1 -i $IN_FACE -o $WG_FACE -j ACCEPT +#!/bin/bash +IPT="/sbin/iptables" +IPT6="/sbin/ip6tables" + +IN_FACE="ens3" # NIC connected to the internet +WG_FACE="wg0" # WG NIC +SUB_NET="10.66.66.0/24" # WG IPv4 sub/net aka CIDR +WG_PORT="59075" # WG udp port +SUB_NET_6="fd42:42:42::/64" # WG IPv6 sub/net + +## IPv4 ## +$IPT -t nat -I POSTROUTING 1 -s $SUB_NET -o $IN_FACE -j MASQUERADE +$IPT -I INPUT 1 -i $WG_FACE -j ACCEPT +$IPT -I FORWARD 1 -i $IN_FACE -o $WG_FACE -j ACCEPT +$IPT -I FORWARD 1 -i $WG_FACE -o $IN_FACE -j ACCEPT +$IPT -I INPUT 1 -i $IN_FACE -p udp --dport $WG_PORT -j ACCEPT + +## IPv6 (Uncomment) ## +$IPT6 -t nat -I POSTROUTING 1 -s $SUB_NET_6 -o $IN_FACE -j MASQUERADE +$IPT6 -I INPUT 1 -i $WG_FACE -j ACCEPT +$IPT6 -I FORWARD 1 -i $IN_FACE -o $WG_FACE -j ACCEPT $IPT6 -I FORWARD 1 -i $WG_FACE -o $IN_FACE -j ACCEPT ``` @@ -111,26 +112,26 @@ $IPT6 -I FORWARD 1 -i $WG_FACE -o $IN_FACE -j ACCEPT - remove-nat-routing.sh ``` -#!/bin/bash -IPT="/sbin/iptables" -IPT6="/sbin/ip6tables" - -IN_FACE="ens3" # NIC connected to the internet -WG_FACE="wg0" # WG NIC -SUB_NET="10.66.66.0/24" # WG IPv4 sub/net aka CIDR -WG_PORT="59075" # WG udp port -SUB_NET_6="fd42:42:42::/64" # WG IPv6 sub/net - -# IPv4 rules # -$IPT -t nat -D POSTROUTING -s $SUB_NET -o $IN_FACE -j MASQUERADE -$IPT -D INPUT -i $WG_FACE -j ACCEPT -$IPT -D FORWARD -i $IN_FACE -o $WG_FACE -j ACCEPT -$IPT -D FORWARD -i $WG_FACE -o $IN_FACE -j ACCEPT -$IPT -D INPUT -i $IN_FACE -p udp --dport $WG_PORT -j ACCEPT - -# IPv6 rules (uncomment) #$IPT6 -t nat -D POSTROUTING -s $SUB_NET_6 -o $IN_FACE -j MASQUERADE -$IPT6 -D INPUT -i $WG_FACE -j ACCEPT -$IPT6 -D FORWARD -i $IN_FACE -o $WG_FACE -j ACCEPT +#!/bin/bash +IPT="/sbin/iptables" +IPT6="/sbin/ip6tables" + +IN_FACE="ens3" # NIC connected to the internet +WG_FACE="wg0" # WG NIC +SUB_NET="10.66.66.0/24" # WG IPv4 sub/net aka CIDR +WG_PORT="59075" # WG udp port +SUB_NET_6="fd42:42:42::/64" # WG IPv6 sub/net + +## IPv4 rules # +$IPT -t nat -D POSTROUTING -s $SUB_NET -o $IN_FACE -j MASQUERADE +$IPT -D INPUT -i $WG_FACE -j ACCEPT +$IPT -D FORWARD -i $IN_FACE -o $WG_FACE -j ACCEPT +$IPT -D FORWARD -i $WG_FACE -o $IN_FACE -j ACCEPT +$IPT -D INPUT -i $IN_FACE -p udp --dport $WG_PORT -j ACCEPT + +## IPv6 rules (uncomment) #$IPT6 -t nat -D POSTROUTING -s $SUB_NET_6 -o $IN_FACE -j MASQUERADE +$IPT6 -D INPUT -i $WG_FACE -j ACCEPT +$IPT6 -D FORWARD -i $IN_FACE -o $WG_FACE -j ACCEPT $IPT6 -D FORWARD -i $WG_FACE -o $IN_FACE -j ACCEPT ``` @@ -149,19 +150,19 @@ or you can curl/trace into your server to confirm the Global IP that is configur Example Response: ``` -root@MacBook-Pro % ping 172.27.1.17 -PING 172.27.1.17 (172.27.1.17): 56 data bytes -64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms -64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms -64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms -64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms -64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms -64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms -64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms -64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms -^C ---- 172.27.1.17 ping statistics --- -8 packets transmitted, 8 packets received, 0.0% packet loss +root@MacBook-Pro % ping 172.27.1.17 +PING 172.27.1.17 (172.27.1.17): 56 data bytes +64 bytes from 172.27.1.17: icmp_seq=0 ttl=53 time=184.512 ms +64 bytes from 172.27.1.17: icmp_seq=1 ttl=53 time=183.202 ms +64 bytes from 172.27.1.17: icmp_seq=2 ttl=53 time=183.365 ms +64 bytes from 172.27.1.17: icmp_seq=3 ttl=53 time=183.040 ms +64 bytes from 172.27.1.17: icmp_seq=4 ttl=53 time=183.310 ms +64 bytes from 172.27.1.17: icmp_seq=5 ttl=53 time=183.980 ms +64 bytes from 172.27.1.17: icmp_seq=6 ttl=53 time=183.457 ms +64 bytes from 172.27.1.17: icmp_seq=7 ttl=53 time=183.097 ms +^C +--- 172.27.1.17 ping statistics --- +8 packets transmitted, 8 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 183.040/183.495/184.512/0.471 ms ``` @@ -180,5 +181,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8117401-how-to-setup-a-telnyx-esim-via-qr-code.md b/support-docs/en--articles--8117401-how-to-setup-a-telnyx-esim-via-qr-code.md index 993797e1..adc5d103 100644 --- a/support-docs/en--articles--8117401-how-to-setup-a-telnyx-esim-via-qr-code.md +++ b/support-docs/en--articles--8117401-how-to-setup-a-telnyx-esim-via-qr-code.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8117401-how-to-setup-a-telnyx-esim-via-qr-code +title: "How to setup a Telnyx eSIM via QR code" +description: "Walkthrough on purchasing, activating, and using Telnyx eSIMs for seamless mobile connectivity. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e47a4c86d008bf60e69a9221f5bf876efdc261e8f70f5b4fefef0d546e409966 --- -How to setup a Telnyx eSIM via QR code | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to setup a Telnyx eSIM via QR code -Walkthrough on purchasing, activating, and using Telnyx eSIMs for seamless mobile connectivity. +Walkthrough on purchasing, activating, and using Telnyx eSIMs for seamless mobile connectivity. See Telnyx guidance and requirements. -Written by Telnyx Engineering -April 30, 2026 -Table of contents -# Welcome to Telnyx eSIMs +## Welcome to Telnyx eSIMs Below we'll provide you with a walkthrough guide on how to purchase and activate your Telnyx eSim. @@ -73,5 +74,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8118086-texml-and-telnyx-voice-api-compatibility.md b/support-docs/en--articles--8118086-texml-and-telnyx-voice-api-compatibility.md index ba119ae0..14dd9406 100644 --- a/support-docs/en--articles--8118086-texml-and-telnyx-voice-api-compatibility.md +++ b/support-docs/en--articles--8118086-texml-and-telnyx-voice-api-compatibility.md @@ -1,30 +1,31 @@ --- source_url: https://support.telnyx.com/en/articles/8118086-texml-and-telnyx-voice-api-compatibility +title: "TeXML and Telnyx Voice API compatibility" +description: "Avoid combining TeXML and Call Control commands in the same… See Telnyx guidance and requirements Learn more about TeXML and Telnyx Voice API compatibility." scraped: 2026-07-08 content_hash: a07287ba837141b8f0e37069b53fc5da33d276899f26ac72f6d67cddfd73acb6 --- -TeXML and Telnyx Voice API compatibility | Telnyx Help Center -[Skip to main content](#main-content) + + + + # TeXML and Telnyx Voice API compatibility -Avoid combining TeXML and Call Control commands in the same application +Avoid combining TeXML and Call Control commands in the same… See Telnyx guidance and requirements Learn more about TeXML and Telnyx Voice API compatibility. K -Written by Klane Pedrie -April 30, 2026 -Table of contents -# TeXML and Telnyx Voice API/Call Control compatibility +## TeXML and Telnyx Voice API/Call Control compatibility Avoid combining TeXML and Telnyx Voice API/Call Control commands in the same application. TeXML converts XML instructions into Voice API commands but also does other things in the background to keep track of the state of the call and execute instructions at the right time and in the correct order. Mixing the two products may work for some simple cases but will eventually lead to errors or some unexpected and confusing behaviour that will be hard to debug. -This also applies to AI Assistants, which use TeXML under the hood. Issuing Call Control commands on calls managed by an AI Assistant will cause the same state conflicts. +This also applies to AI Assistants, which use TeXML under the hood. Issuing Call Control commands on calls managed by an AI Assistant will cause the same state conflicts. ​ **Common scenarios to avoid:** @@ -56,5 +57,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8126141-intro-to-telnyx-edge-router.md b/support-docs/en--articles--8126141-intro-to-telnyx-edge-router.md index 21e6edb9..c8fef595 100644 --- a/support-docs/en--articles--8126141-intro-to-telnyx-edge-router.md +++ b/support-docs/en--articles--8126141-intro-to-telnyx-edge-router.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8126141-intro-to-telnyx-edge-router +title: "Intro to Telnyx Edge Router" +description: "Dive into the Telnyx Edge Router's functionalities and benefits. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 57c113f68e15f1fd4f91d9f7c3c7d83e26f93f54271d5b07842b31ad2b118c2d --- -Intro to Telnyx Edge Router | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Intro to Telnyx Edge Router -Dive into the Telnyx Edge Router's functionalities and benefits. Get started now! +Dive into the Telnyx Edge Router's functionalities and benefits. See Telnyx guidance and requirements. K -Written by Klane Pedrie -January 11, 2024 -Table of contents -# Intro to Telnyx Edge Router +## Intro to Telnyx Edge Router ## What is the Telnyx Edge Router @@ -170,5 +171,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8174793-round-robin-routing.md b/support-docs/en--articles--8174793-round-robin-routing.md index 4fb6a693..4dcf75fb 100644 --- a/support-docs/en--articles--8174793-round-robin-routing.md +++ b/support-docs/en--articles--8174793-round-robin-routing.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8174793-round-robin-routing +title: "Round Robin Routing" +description: "Round Robin routing helps customers implement a basic Load Balancing functionality from the connection. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9ae649b50969356b5f8779332562056a1d3ce087aa284483df7c2a4dc1b0d655 --- -Round Robin Routing | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Round Robin Routing -Round Robin routing helps customers implement a basic Load Balancing functionality from the connection. +Round Robin routing helps customers implement a basic Load Balancing functionality from the connection. See Telnyx guidance and requirements. -Written by David -January 28, 2026 -Table of contents Round Robin is a type of routing that distributes inbound calls evenly between all the IPs in a connection. This is helpful because all IPs would receive an equal amount of inbound calls therefore helping balance the load of incoming calls to all the different systems in the connection instead of sending all calls to a single system and the other systems only acting as backups for whenever the main system fails. -# Setting up Round Robin Routing +## Setting up Round Robin Routing So with a connection setup with 3 IPs, once calls start coming in, the first call would be sent to IP 1 then the second call to IP 2 then the third call to IP 3 then the fourth call to IP 1 then the fifth call to IP 2 then the sixth call to IP 4 and so on. @@ -45,5 +46,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8201852-telnyx-networking-on-pfsense.md b/support-docs/en--articles--8201852-telnyx-networking-on-pfsense.md index ba14507f..675c5ec8 100644 --- a/support-docs/en--articles--8201852-telnyx-networking-on-pfsense.md +++ b/support-docs/en--articles--8201852-telnyx-networking-on-pfsense.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8201852-telnyx-networking-on-pfsense +title: "Telnyx Networking on PfSense" +description: "Guide on setting up Telnyx networking on pfSense. See Telnyx guidance and requirements Learn more about Telnyx Networking on PfSense with Telnyx." scraped: 2026-07-08 content_hash: e1e64bab71b8a9e2d9bdc64ba5e50b7297078637d60c1f800178c5578a9d2fd4 --- -Telnyx Networking on PfSense | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx Networking on PfSense -Guide on setting up Telnyx networking on pfSense. Ensure seamless connectivity! +Guide on setting up Telnyx networking on pfSense. See Telnyx guidance and requirements Learn more about Telnyx Networking on PfSense with Telnyx. -Written by Telnyx Engineering -December 11, 2023 -Table of contents -# PfSense with the Telnyx Network +## PfSense with the Telnyx Network ## Step 1: Telnyx Configuration with PfSense @@ -35,38 +36,38 @@ We can also utilize direct API calls to set up everything from above 1. Create a new Network ``` -curl --request POST \ - --url https://api.telnyx.com/v2/networks \ - --header 'Authorization: Bearer ' \ - --header 'Content-Type: application/json' \ - --data '{ - "name": "Test Network" +curl --request POST \ + --url https://api.telnyx.com/v2/networks \ + --header 'Authorization: Bearer ' \ + --header 'Content-Type: application/json' \ + --data '{ + "name": "Test Network" }' ``` 2. Create a Wireguard Interface ``` -curl -i -X POST \ - https://api.telnyx.com/v2/wireguard_interfaces \ - -H 'Authorization: Bearer ' \ - -H 'Content-Type: application/json' \ - -d '{ - "network_id": "", - "name": "test interface", - "region_code": "ashburn-va" +curl -i -X POST \ + https://api.telnyx.com/v2/wireguard_interfaces \ + -H 'Authorization: Bearer ' \ + -H 'Content-Type: application/json' \ + -d '{ + "network_id": "", + "name": "test interface", + "region_code": "ashburn-va" }' ``` 3. Create a Wireguard Peer ``` -curl -i -X POST \ - https://api.telnyx.com/v2/wireguard_peers \ - -H 'Authorization: Bearer ' \ - -H 'Content-Type: application/json' \ - -d '{ - "wireguard_interface_id": "" +curl -i -X POST \ + https://api.telnyx.com/v2/wireguard_peers \ + -H 'Authorization: Bearer ' \ + -H 'Content-Type: application/json' \ + -d '{ + "wireguard_interface_id": "" }' ``` @@ -135,5 +136,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8219294-messaging-in-mission-control.md b/support-docs/en--articles--8219294-messaging-in-mission-control.md index 253755b9..10df8443 100644 --- a/support-docs/en--articles--8219294-messaging-in-mission-control.md +++ b/support-docs/en--articles--8219294-messaging-in-mission-control.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8219294-messaging-in-mission-control +title: "Messaging in Mission Control" +description: "Set up your Telnyx Mission Control for messaging. See Telnyx guidance and requirements Learn more about Messaging in Mission Control with Telnyx." scraped: 2026-07-08 content_hash: d7f01efae0adcec53ed25a030b52a1fc875e0efebf81366bf3d73c5e4f437c0d --- -Messaging in Mission Control | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Messaging in Mission Control -Set up your Telnyx Mission Control for messaging. Step-by-step guide inside! +Set up your Telnyx Mission Control for messaging. See Telnyx guidance and requirements Learn more about Messaging in Mission Control with Telnyx. -Written by David -January 2, 2025 -Table of contents This article lists the requirements needed to set up your Telnyx Mission Control Portal account so that it's ready to be configured with your messaging system. -# Telnyx Mission Control for Messaging +## Telnyx Mission Control for Messaging We recommend first reading on our [**Acceptable Use Policy for Messaging.**](https://support.telnyx.com/en/articles/1310359-acceptable-use-policy-for-messaging) @@ -30,19 +31,19 @@ Let's get you set up!, you will need: ## **1. [Level 1 Verification](https://portal.telnyx.com/#/app/account/verifications)** -In order to assign a connection/messaging profile on a DID or a connection on an outbound voice profile, you'll need to be Level 1 verified. More information on account verification can be found [here](https://support.telnyx.com/en/articles/1130595-account-verification). +In order to assign a connection/messaging profile on a DID or a connection on an outbound voice profile, you'll need to be Level 1 verified. More information on account verification can be found [here](https://support.telnyx.com/en/articles/1130595-account-verification). ​ ## **2. [Payments](https://portal.telnyx.com/#/app/billing/payment)** -You will need to add a payment method to your account in order to top up your balance. This will be necessary to purchase numbers, send messages, make/receive calls etc. +You will need to add a payment method to your account in order to top up your balance. This will be necessary to purchase numbers, send messages, make/receive calls etc. ​ Further details on how to add a payment method can be found in our Billing [support article.](https://support.telnyx.com/en/articles/4280500-billing-setup-billing-groups) ## **3. Messaging Profile Setup** -A messaging profile is a record that contains all the basic settings for your messages. Telnyx's messaging features are completely programmatic, as such you will need a webhook URL in order to receive inbound messages and track outbound messages. You can find how to create a messaging profile [here](https://support.telnyx.com/en/articles/3562059-setting-up-a-messaging-profile). +A messaging profile is a record that contains all the basic settings for your messages. Telnyx's messaging features are completely programmatic, as such you will need a webhook URL in order to receive inbound messages and track outbound messages. You can find how to create a messaging profile [here](https://support.telnyx.com/en/articles/3562059-setting-up-a-messaging-profile). ​ ## **4. [DIDs](https://portal.telnyx.com/#/app/numbers/my-numbers)** @@ -101,5 +102,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8228452-email-notification-international-spend-limit.md b/support-docs/en--articles--8228452-email-notification-international-spend-limit.md index c1f63bdb..01bc3135 100644 --- a/support-docs/en--articles--8228452-email-notification-international-spend-limit.md +++ b/support-docs/en--articles--8228452-email-notification-international-spend-limit.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8228452-email-notification-international-spend-limit +title: "Email Notification: International Spend Limit" +description: "In this article we will explain why you may have received this email. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: cca6b730f56e7daac8c6b27f59f409689667bb80b156e2c0a5b906d1d6a03e6f --- -Email Notification: International Spend Limit | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Email Notification: International Spend Limit -In this article we will explain why you may have received this email. Start building on Telnyx today. +In this article we will explain why you may have received this email. See Telnyx guidance and requirements. -Written by Dillin -January 26, 2026 -Table of contents -# Managing Your International Spend with Telnyx Notifications +## Managing Your International Spend with Telnyx Notifications ## What is the international spend limit? @@ -39,7 +40,7 @@ Table of contents + For example: Ireland +353 (origination) to Ireland +353 (destination). + Or: United States +1 (origination) to United States +1 (destination). - + In other words, where the origination country and destination country are the same. + + In other words, where the origination country and destination country are the same. ​ ## Will I see an error code that indicates the limit was reached? @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8255134-group-messaging-bulk-sending-mms.md b/support-docs/en--articles--8255134-group-messaging-bulk-sending-mms.md index 90e3012d..c42c8e43 100644 --- a/support-docs/en--articles--8255134-group-messaging-bulk-sending-mms.md +++ b/support-docs/en--articles--8255134-group-messaging-bulk-sending-mms.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8255134-group-messaging-bulk-sending-mms +title: "Group Messaging - Bulk Sending MMS" +description: "Learn how to utilize Telnyx's API v2 to bulk send MMS to up to 8 recipients. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a9cec5f8e703d7d9dad89cd91cb4abc482072c24d77e5127c981286657c0708f --- -Group Messaging - Bulk Sending MMS | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Group Messaging - Bulk Sending MMS -Learn how to utilize Telnyx's API v2 to bulk send MMS to up to 8 recipients. +Learn how to utilize Telnyx's API v2 to bulk send MMS to up to 8 recipients. See Telnyx guidance and requirements. -Written by Bryan McHugh -December 13, 2025 -Table of contents -# **Group messaging with the Telnyx API v2** +## **Group messaging with the Telnyx API v2** Group Messaging is a new feature designed specifically for businesses across +1 numbers within US / CAN that are seeking a streamlined, efficient and secure two-way conversations. Group Messaging builds upon the MMS (Multimedia Messaging Service) protocol in order to facilitate multi-party conversations. @@ -32,15 +33,15 @@ Please find our developer documentation below, which can help you with your setu Here is an example curl request to send a group MMS message: ``` -curl -i -X POST \ -https://api.telnyx.com/v2/messages/group_mms \ --H 'Authorization: Bearer ' \ --H 'Content-Type: application/json' \ --d '{ -"from": "+13125790427", -"to": ["+18655551234", "+13125551234"], -"text": "Greetings from Telnyx!", -"media_urls": ["http://placekitten.com/320/240"] +curl -i -X POST \ +https://api.telnyx.com/v2/messages/group_mms \ +-H 'Authorization: Bearer ' \ +-H 'Content-Type: application/json' \ +-d '{ +"from": "+13125790427", +"to": ["+18655551234", "+13125551234"], +"text": "Greetings from Telnyx!", +"media_urls": ["http://placekitten.com/320/240"] }' ``` @@ -70,5 +71,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8268122-byoc-telnyx-genesys.md b/support-docs/en--articles--8268122-byoc-telnyx-genesys.md index b80e1692..affc398b 100644 --- a/support-docs/en--articles--8268122-byoc-telnyx-genesys.md +++ b/support-docs/en--articles--8268122-byoc-telnyx-genesys.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8268122-byoc-telnyx-genesys +title: "BYOC: Telnyx & Genesys" +description: "This guide provides instructions and technical details for the configuration of SIP trunk connectivity between Genesys… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d02b6d471e95f4727263fc27a470b05fca21a20eafb42c4d1f7b85d37f5255d1 --- -BYOC: Telnyx & Genesys | Telnyx Help Center -[Skip to main content](#main-content) + + + + # BYOC: Telnyx & Genesys -This guide provides instructions and technical details for the configuration of SIP trunk connectivity between Genesys Cloud and Telnyx. +This guide provides instructions and technical details for the configuration of SIP trunk connectivity between Genesys… See Telnyx guidance and requirements. -Written by Karl Hulse -December 11, 2023 -Table of contents -# Genesys and Telnyx BYOC +## Genesys and Telnyx BYOC Before you get started you'll have to have the following set up: @@ -58,7 +59,7 @@ Navigate to the “Outbound Voice Profiles” tab in the "Voice" section. Click ## **Image 3 - Setting up your Outbound Voice Profile** -Provide a name for your new Outbound Voice Profile and click "Create". +Provide a name for your new Outbound Voice Profile and click "Create". ​ ![Genesys Cloud & Telnyx Naming your OVP](_images/8a77dcb4648de19d.png) @@ -141,7 +142,7 @@ Provide the “User Name” and “Password” which was configured in Telnyx SI ## **Image 12 - Manage your connection settings** -In the "SIP Access Control" Section, provide the IP addresses of your chosen Telnyx SIP endpoints (addresses are provided on sip.telnyx.com) +In the "SIP Access Control" Section, provide the IP addresses of your chosen Telnyx SIP endpoints (addresses are provided on sip.telnyx.com) ​ ![SIP Access Control](_images/3934ba16b0224b17.png) @@ -175,8 +176,8 @@ To find and use the debugging tools: ## **Image 16 - Mission Control Debugging Tools Overview** -This enables you to review a SIP Call Flow with the detailed data for each SIP Request: -​ +This enables you to review a SIP Call Flow with the detailed data for each SIP Request: +​ ​ ## **Image 17 - Call Flow Debugging** @@ -196,5 +197,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8268140-android-push-notification-setup.md b/support-docs/en--articles--8268140-android-push-notification-setup.md index 9bb04f6b..e2ca9b84 100644 --- a/support-docs/en--articles--8268140-android-push-notification-setup.md +++ b/support-docs/en--articles--8268140-android-push-notification-setup.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8268140-android-push-notification-setup +title: "Android Push Notification Setup" +description: "Integrate Android push notifications with Telnyx's WebRTC SDK. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b76e8e6abda45a6755788988251fa7ddf3bc92c99bc3199e5c774de92aff4044 --- -Android Push Notification Setup | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Android Push Notification Setup -Integrate Android push notifications with Telnyx's WebRTC SDK. Start here! +Integrate Android push notifications with Telnyx's WebRTC SDK. See Telnyx guidance and requirements. -Written by David -May 20, 2026 -Table of contents -# Android Push Notification Setup +## Android Push Notification Setup The Telnyx Android Client WebRTC SDK makes use of Firebase Cloud Messaging in order to deliver push notifications. If you would like to receive notifications when receiving calls on your Android mobile device you will have to enable Firebase Cloud Messaging within your application. @@ -115,5 +116,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8268170-how-to-setup-ios-push-notifications.md b/support-docs/en--articles--8268170-how-to-setup-ios-push-notifications.md index 5ae6b28a..ca5f4614 100644 --- a/support-docs/en--articles--8268170-how-to-setup-ios-push-notifications.md +++ b/support-docs/en--articles--8268170-how-to-setup-ios-push-notifications.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8268170-how-to-setup-ios-push-notifications +title: "How to Setup iOS Push Notifications" +description: "Resolve the CA error for your webhook URL. See Telnyx guidance and requirements Learn more about How to Setup iOS Push Notifications with Telnyx." scraped: 2026-07-08 content_hash: 82f5445a802d5adcf8d1c85b4f62d223ee1807a51b53b48ce7c5ba2af3d83d2d --- -How to Setup iOS Push Notifications | Telnyx Help Center -[Skip to main content](#main-content) + + + + # How to Setup iOS Push Notifications -Resolve the CA error for your webhook URL. Understand the root cause and solutions. +Resolve the CA error for your webhook URL. See Telnyx guidance and requirements Learn more about How to Setup iOS Push Notifications with Telnyx. -Written by David -May 20, 2026 -Table of contents -# How to Setup iOS Push Notifications +## How to Setup iOS Push Notifications The Telnyx iOS Client WebRTC SDK makes use of APNS in order to deliver push notifications. If you would like to receive notifications when receiving calls on your iOS mobile device you will have to configure a VoIP push certificate. @@ -130,5 +131,3 @@ That’s done. You can now go to your code and start implementing **PushKit** an Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8268223-bulk-messaging-with-sheets.md b/support-docs/en--articles--8268223-bulk-messaging-with-sheets.md index 361243d6..1c5f4b95 100644 --- a/support-docs/en--articles--8268223-bulk-messaging-with-sheets.md +++ b/support-docs/en--articles--8268223-bulk-messaging-with-sheets.md @@ -1,29 +1,30 @@ --- source_url: https://support.telnyx.com/en/articles/8268223-bulk-messaging-with-sheets +title: "Bulk Messaging with Sheets" +description: "Send many SMS or MMS using Google Sheets connected to the Telnyx Messaging… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a00ef0e757539a0ecf2e8b36a50934074b2d00575238c93bb3f50ba497f673c5 --- -Bulk Messaging with Sheets | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bulk Messaging with Sheets -Send many SMS or MMS using Google Sheets connected to the Telnyx Messaging API +Send many SMS or MMS using Google Sheets connected to the Telnyx Messaging… See Telnyx guidance and requirements. K -Written by Klane Pedrie -May 20, 2026 -Table of contents -# Send Messages in Bulk Using Google Sheets with the Telnyx API +## Send Messages in Bulk Using Google Sheets with the Telnyx API -The most straightforward way to catalogue people, things, and events is by the use of spreadsheets. If you start a business or a project, chances are you won't be wanting to invest initially in highly structured databases or spend time creating robust resources to keep track of your relatively small project base. -​ +The most straightforward way to catalogue people, things, and events is by the use of spreadsheets. If you start a business or a project, chances are you won't be wanting to invest initially in highly structured databases or spend time creating robust resources to keep track of your relatively small project base. +​ That's where this tutorial comes in: together we will be forming a basic application that will mass send messages from a Google Sheets spreadsheet with just one run input. No need for external library setup or convoluted implementations! Everything can be done all from one source. --- @@ -76,12 +77,12 @@ It will look like this: You can expand with more header options as you please, but for this tutorials purpose we will only be going through those three listed above. -Afterwords, click on extensions then Apps Script: +Afterwords, click on extensions then Apps Script: ​ ![Extensions section of the Google Sheets page. ](_images/400901b7f11d185f.png) -Here we will be adding a new script that will be linked with the sheet. +Here we will be adding a new script that will be linked with the sheet. ​ ![AppScript addition. ](_images/a384c5c3d5fe1d58.png) @@ -91,50 +92,50 @@ Paste the following code below into the new script that you have created. ## Javascript Code ``` -var API_KEY = "your_telnyx_api_key"; -var fromNumber = "+your_telnyx_phone_number"; - -function sendTelnyxMessage(to, body) { - var data = { - 'to': to, - 'from': fromNumber, - 'text': body - }; - var options = { - 'method' : 'post', - 'payload' : JSON.stringify(data) - }; - options.headers = { - 'Content-Type': 'application/json', - "Accept": "application.json", - "Authorization": "Bearer " + API_KEY - } - UrlFetchApp.fetch('https://api.telnyx.com/v2/messages', options); -} - -function sendFromSheets(){ - var sheet = SpreadsheetApp.getActiveSheet(); - var startRow = 2; - var numRows = sheet.getLastRow() - 1; - var dataRange = sheet.getRange(startRow, 1, numRows, 2); - var data = dataRange.getValues(); - - for (var i = 0; i < data.length; i++){ - var row = data[i]; - var status; - try { - var response_data = sendTelnyxMessage("+" + row[0], row[1]); - status = "Sent Successfully"; - } catch(err) { - Logger.log(err); - status = "Error Sending"; - } - sheet.getRange(startRow + i, 3).setValue(status); - } -} - -function sendAll(){ - sendFromSheets(); +var API_KEY = "your_telnyx_api_key"; +var fromNumber = "+your_telnyx_phone_number"; + +function sendTelnyxMessage(to, body) { + var data = { + 'to': to, + 'from': fromNumber, + 'text': body + }; + var options = { + 'method' : 'post', + 'payload' : JSON.stringify(data) + }; + options.headers = { + 'Content-Type': 'application/json', + "Accept": "application.json", + "Authorization": "Bearer " + API_KEY + } + UrlFetchApp.fetch('https://api.telnyx.com/v2/messages', options); +} + +function sendFromSheets(){ + var sheet = SpreadsheetApp.getActiveSheet(); + var startRow = 2; + var numRows = sheet.getLastRow() - 1; + var dataRange = sheet.getRange(startRow, 1, numRows, 2); + var data = dataRange.getValues(); + + for (var i = 0; i < data.length; i++){ + var row = data[i]; + var status; + try { + var response_data = sendTelnyxMessage("+" + row[0], row[1]); + status = "Sent Successfully"; + } catch(err) { + Logger.log(err); + status = "Error Sending"; + } + sheet.getRange(startRow + i, 3).setValue(status); + } +} + +function sendAll(){ + sendFromSheets(); } ``` @@ -151,8 +152,8 @@ The script comprises several key components: In summary, the script automates the process of sending text messages to a list of recipients with personalised messages based on the contents of a Google Sheet, providing feedback on the success or failure of each message directly in the sheet. -Take note of the name of the 3rd function we created: **sendAll()**. We will be using this for the next step. Now we should be all set from the code side. -​ +Take note of the name of the 3rd function we created: **sendAll()**. We will be using this for the next step. Now we should be all set from the code side. +​ Let's go back to our spreadsheet. To enact the function to send all in a relatively pain-free way, we should create a button. Thankfully Google Sheets makes this process incredibly simple! Click on insert drawing at the top of the page. @@ -185,7 +186,7 @@ Take note that sending to international destinations may result in the **from nu ## Step 3 : Next Steps -From here, you have a good base to work with. We've created a simple spreadsheet application that goes through the 1st column of phone numbers and sends the text bodies of the 2nd column while giving status updates to the 3rd. +From here, you have a good base to work with. We've created a simple spreadsheet application that goes through the 1st column of phone numbers and sends the text bodies of the 2nd column while giving status updates to the 3rd. ​ We can start expanding this for future business needs. Add more things to track like sent/received statuses, order fulfilment, you can even add parsing ability to the texts you receive and highlight messages based on the context of the text message. The possibilities are limitless! @@ -199,5 +200,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8268276-loa-template-download.md b/support-docs/en--articles--8268276-loa-template-download.md index 5631ef3e..bd2930e5 100644 --- a/support-docs/en--articles--8268276-loa-template-download.md +++ b/support-docs/en--articles--8268276-loa-template-download.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8268276-loa-template-download +title: "LOA Template Download" +description: "Learn how to create a PDF in Node.js for Telnyx Porting LOA API. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 90a64cd8661cca0a79b763d35fff23021b632f8426f2c0642484b6fb537c2070 --- -LOA Template Download | Telnyx Help Center -[Skip to main content](#main-content) + + + + # LOA Template Download -Learn how to create a PDF in Node.js for Telnyx Porting LOA API. Download the LOA Template PDFs using the Telnyx API for porting numbers. +Learn how to create a PDF in Node.js for Telnyx Porting LOA API. See Telnyx guidance and requirements. K -Written by Klane Pedrie -February 1, 2024 -Table of contents -# How to Create a PDF in Node.js for Telnyx Porting LOA API +## How to Create a PDF in Node.js for Telnyx Porting LOA API If you need to use the Telnyx API capabilities for porting then you will need to be able to download LOA Template PDFs. Here is an example of a request you can send you may start working on functionality for Porting numbers by API. A step you may run into @@ -39,5 +40,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8268648-webhook-issue-ca-error.md b/support-docs/en--articles--8268648-webhook-issue-ca-error.md index 9a1124cf..77d61f94 100644 --- a/support-docs/en--articles--8268648-webhook-issue-ca-error.md +++ b/support-docs/en--articles--8268648-webhook-issue-ca-error.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8268648-webhook-issue-ca-error +title: "Webhook Issue: CA Error" +description: "Join Telnyx's Reseller Program. See Telnyx guidance and requirements Learn more about Webhook Issue: CA Error with Telnyx." scraped: 2026-07-08 content_hash: 33f2a911f356445a83cfd50c5edc338ef9247777c8cbf29a8763ed2b29a74989 --- -Webhook Issue: CA Error | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Webhook Issue: CA Error -Join Telnyx's Reseller Program. Earn commissions & leverage cutting-edge telecom tech! +Join Telnyx's Reseller Program. See Telnyx guidance and requirements Learn more about Webhook Issue: CA Error with Telnyx. K -Written by Klane Pedrie -October 30, 2023 -Table of contents -# Primary Webhook Not Triggering because of Error: certificate authority (CA) isn’t recognized +## Primary Webhook Not Triggering because of Error: certificate authority (CA) isn’t recognized If the error says the certificate authority (CA) isn’t recognized and your payload is being sent to the failover webhook url instead of the primary then that means the connection can’t be established over https. @@ -30,8 +31,8 @@ We have two options here: or -(b) use http instead of https -​ +(b) use http instead of https +​ ​[More about Certificate Authority.](https://support.telnyx.com/en/articles/7984783-certificate-error-api-telnyx-com) --- @@ -43,5 +44,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8269151-assigning-did-to-a-10dlc-campaign-fails.md b/support-docs/en--articles--8269151-assigning-did-to-a-10dlc-campaign-fails.md index 3bac1436..683bd59b 100644 --- a/support-docs/en--articles--8269151-assigning-did-to-a-10dlc-campaign-fails.md +++ b/support-docs/en--articles--8269151-assigning-did-to-a-10dlc-campaign-fails.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8269151-assigning-did-to-a-10dlc-campaign-fails +title: "Assigning DID to a 10DLC Campaign Fails" +description: "Please reach out to 10dlcquestions@telnyx.com in the case of a 10DLC question or… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5695a125b887d6ce58992c100db1af80399f925aa5b3dbf4f323ff550d0dc73a --- -Assigning DID to a 10DLC Campaign Fails | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Assigning DID to a 10DLC Campaign Fails -Please reach out to 10dlcquestions@telnyx.com in the case of a 10DLC question or challenge +Please reach out to 10dlcquestions@telnyx.com in the case of a 10DLC question or… See Telnyx guidance and requirements. K -Written by Klane Pedrie -March 25, 2024 -Table of contents -# Assigning DID to a 10DLC Campaign Fails +## Assigning DID to a 10DLC Campaign Fails If you are assigning a DID to a 10DLC Campaign and it fails then please reach out to us at [10dlcquestions@telnyx.com](mailto:10dlcquestions@telnyx.com). Please share your Telnyx account email, Campaign Ids, and any errors returned so that we can help more quickly. @@ -33,5 +34,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8269305-appeal-level-2-verification-status.md b/support-docs/en--articles--8269305-appeal-level-2-verification-status.md index 15af1ace..61c9c038 100644 --- a/support-docs/en--articles--8269305-appeal-level-2-verification-status.md +++ b/support-docs/en--articles--8269305-appeal-level-2-verification-status.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/8269305-appeal-level-2-verification-status +title: "Appeal Level 2 Verification Status" +description: "Unlock Telnyx platform potential with Level 2 Verification. See Telnyx guidance and requirements Learn more about Appeal Level 2 Verification Status with." scraped: 2026-07-08 content_hash: a46e2d53a787a5883502ce68461f8e6290fa2c558b0bf38a5312ab3120f57062 --- -Appeal Level 2 Verification Status | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Appeal Level 2 Verification Status -Unlock Telnyx platform potential with Level 2 Verification. Ensure user legitimacy, protect from spam, and gain more platform freedoms. +Unlock Telnyx platform potential with Level 2 Verification. See Telnyx guidance and requirements Learn more about Appeal Level 2 Verification Status with. K -Written by Klane Pedrie -April 30, 2026 -Table of contents -# Level 2 Verification Process and Appeal +## Level 2 Verification Process and Appeal -**NOTE:** New users will be enabled with the [Trial-Paid-Verified-Enterprise (TPVE) Account Levels](https://developers.telnyx.com/docs/account-setup/levels-and-capabilities) framework and will not have access to the legacy L2 Verification section. For more info on TPVE, please check out our [article](https://support.telnyx.com/en/articles/1130595-account-verification). +**NOTE:** New users will be enabled with the [Trial-Paid-Verified-Enterprise (TPVE) Account Levels](https://developers.telnyx.com/docs/account-setup/levels-and-capabilities) framework and will not have access to the legacy L2 Verification section. For more info on TPVE, please check out our [article](https://support.telnyx.com/en/articles/1130595-account-verification). ​ We want to unlock all the potential of the Telnyx platform for you! @@ -32,15 +33,15 @@ We want to unlock all the potential of the Telnyx platform for you! ## How to submit your L2 Verification: 1. Log in to your [Mission Control Portal](https://portal.telnyx.com/) -2. Navigate to the ["Account Settings" section of the portal](https://portal.telnyx.com/#/account/general). You can do this by clicking on the Profile icon (in top right) > Account Settings +2. Navigate to the ["Account Settings" section of the portal](https://portal.telnyx.com/#/account/general). You can do this by clicking on the Profile icon (in top right) > Account Settings ​ ![](_images/0796ca5557dc1629.png) -3. Within your "Account Settings", click on the "Profile" tab in the left navigation bar. Then update your Company Name and Address in the "Account Information" section. +3. Within your "Account Settings", click on the "Profile" tab in the left navigation bar. Then update your Company Name and Address in the "Account Information" section. ​ ![](_images/da4d8c6a8ed6cfd2.png) -4. Next, add a Payment Method. To do so, first navigate to the [Billing section of the portal](https://portal.telnyx.com/#/billing/payment). You can do this by clicking on the Profile icon (in top right) > Manage Billing +4. Next, add a Payment Method. To do so, first navigate to the [Billing section of the portal](https://portal.telnyx.com/#/billing/payment). You can do this by clicking on the Profile icon (in top right) > Manage Billing ​ ![](_images/90395b08b561d6e3.png) @@ -81,5 +82,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8292490-real-time-transcription.md b/support-docs/en--articles--8292490-real-time-transcription.md index 91566fa7..2ed2541b 100644 --- a/support-docs/en--articles--8292490-real-time-transcription.md +++ b/support-docs/en--articles--8292490-real-time-transcription.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8292490-real-time-transcription +title: "Real-Time Transcription" +description: "Enable real-time transcription for calls with Telnyx. See Telnyx guidance and requirements Learn more about Real-Time Transcription with Telnyx." scraped: 2026-07-08 content_hash: e72e01146ba2d5b54c28f2d8df89d985011e6f1237221f0fc5afbc1115e97ecc --- -Real-Time Transcription | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Real-Time Transcription -Enable real-time transcription for calls with Telnyx. Enhance user experience now. +Enable real-time transcription for calls with Telnyx. See Telnyx guidance and requirements Learn more about Real-Time Transcription with Telnyx. -Written by David -May 20, 2026 -Table of contents -# Real Time Transcription with Voice API and TeXML +## Real Time Transcription with Voice API and TeXML Real-time transcription for a phone call refers to the process of converting spoken language into written text as the conversation is happening. Unlike traditional transcription services, which typically involve manually transcribing a recording after the call has ended, real-time transcription is automated and occurs instantaneously during the call. This allows participants to see a live, written version of the conversation as it unfolds. @@ -41,7 +42,7 @@ Real-time transcription for a phone call refers to the process of converting spo language: Set language for transcription. - transcription\_engine: Options are A or B. A is Google Transcription Engine and is the default, it is also the only engine which can use the feature `interim_results`. B is the Telnyx Transcription Engine which is more accurate and less costly. + transcription\_engine: Options are A or B. A is Google Transcription Engine and is the default, it is also the only engine which can use the feature `interim_results`. B is the Telnyx Transcription Engine which is more accurate and less costly. transcription\_tracks: Indicates which leg of the call to transcribe - `inbound`, `outbound` or `both`. ![Path parameters section.](_images/e462357d8ec15d86.png) @@ -110,5 +111,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8340760-bundles-bundle-pricing.md b/support-docs/en--articles--8340760-bundles-bundle-pricing.md index 3887687d..cb3528d5 100644 --- a/support-docs/en--articles--8340760-bundles-bundle-pricing.md +++ b/support-docs/en--articles--8340760-bundles-bundle-pricing.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8340760-bundles-bundle-pricing +title: "Bundles & Bundle Pricing" +description: "Discover Telnyx's bundle pricing. See Telnyx guidance and requirements Learn more about Bundles & Bundle Pricing with Telnyx." scraped: 2026-07-08 content_hash: bde81232f56d57f4d47af0d8d9974ca54ffd1c56eb25fdbbc78b479a240c5a1f --- -Bundles & Bundle Pricing | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bundles & Bundle Pricing -Discover Telnyx's bundle pricing. Optimize costs with our tailored communication bundles. +Discover Telnyx's bundle pricing. See Telnyx guidance and requirements Learn more about Bundles & Bundle Pricing with Telnyx. -Written by Dillin -January 2, 2025 -Table of contents -# **Introduction to Bundles** +## **Introduction to Bundles** Customers have the option to purchase numbers using bundle pricing, transfer existing numbers to bundle pricing, or update an existing phone number to bundle pricing. @@ -65,5 +66,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8344129-get-started-with-telnyx-storage-inference-guide.md b/support-docs/en--articles--8344129-get-started-with-telnyx-storage-inference-guide.md index 474bbf72..c0507f45 100644 --- a/support-docs/en--articles--8344129-get-started-with-telnyx-storage-inference-guide.md +++ b/support-docs/en--articles--8344129-get-started-with-telnyx-storage-inference-guide.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8344129-get-started-with-telnyx-storage-inference-guide +title: "Get Started with Telnyx Storage & Inference Guide" +description: "This article provides you with a guide to setting up Telnyx Storage on your… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d9d835c5e08568a5c2dc62d221383307d2e6a17e098ff7cc547427d3c7acf5b1 --- -Get Started with Telnyx Storage & Inference Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Get Started with Telnyx Storage & Inference Guide -This article provides you with a guide to setting up Telnyx Storage on your account +This article provides you with a guide to setting up Telnyx Storage on your… See Telnyx guidance and requirements. -Written by Dillin -December 27, 2024 -Table of contents -# What is Telnyx Storage? +## What is Telnyx Storage? Telnyx Storage is a high-performance cloud storage service that caters to the storage and management of vast quantities of unstructured data. It prides itself on speedy data retrieval and exceptional durability, with 11 nines of reliability. Telnyx Storage provides S3 compatible APIs to facilitate seamless integration with a variety of third-party tools and applications. The Telnyx Storage API allows you to seamlessly integrate with most popular third-party tools and applications. @@ -148,14 +149,14 @@ You can select the different language models we support to run the inference on, If you want to run inference against content in your bucket, you can select the **bucket** that you desire. You can also specify a "system prompt" and a "user message". -In our example I select a bucket that has information on SIP Error responses, I set the model to Open AI's GPT Turbo Preview with the following system prompt and user message: +In our example I select a bucket that has information on SIP Error responses, I set the model to Open AI's GPT Turbo Preview with the following system prompt and user message: ​ **System Prompt**: You are a virtual assistant that specializes in Session Initiation Protocol (SIP), adept at handling a wide range of queries related to SIP functionalities, configurations, troubleshooting, and best practices. You are able to provide in-depth explanations, advice, and solutions for SIP-related issues, ranging from basic setup and operation to advanced network troubleshooting and optimization. You must interpret technical queries, clarify user intents, and offer concise, accurate, and actionable responses. You should also guide users through SIP protocol specifications, including signaling, session management, and integration with other protocols. You must stay updated with the latest SIP technologies, standards, and security practices to ensure reliable and up-to-date advice. **User Message:** I'm having trouble with a SIP error I received through Telnyx. What is the error code D16 - 403 Connection is disabled D16? -You can add several user messages if you'd like and then click "send" to trigger the completion request. +You can add several user messages if you'd like and then click "send" to trigger the completion request. ​ Setting **temperature** using the slider bar controls the quality of the output. The higher the value, the more random the output. The lower the value, the more focused the result. @@ -206,5 +207,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8370064-update-webhook-sign-key-guide.md b/support-docs/en--articles--8370064-update-webhook-sign-key-guide.md index 7fdcae35..56144849 100644 --- a/support-docs/en--articles--8370064-update-webhook-sign-key-guide.md +++ b/support-docs/en--articles--8370064-update-webhook-sign-key-guide.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8370064-update-webhook-sign-key-guide +title: "Update Webhook Sign Key Guide" +description: "This article explains how to rotate the public key that signs webhook events sent by Telnyx in API V2. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c10c09f4ceaa3e18d312b2a4df5070a8f7d9d662938838bd4e099c81bfaf8450 --- -Update Webhook Sign Key Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Update Webhook Sign Key Guide -This article explains how to rotate the public key that signs webhook events sent by Telnyx in API V2. +This article explains how to rotate the public key that signs webhook events sent by Telnyx in API V2. See Telnyx guidance and requirements. -Written by David -October 3, 2023 -Table of contents -# How to update the Public Key used to sign webhook events +## How to update the Public Key used to sign webhook events Telnyx signs the webhook events it sends to clients so that the authenticity of the request can be verified. Webhook signing in API V2 uses public key encryption. @@ -46,12 +47,12 @@ curl -X POST https://api.telnyx.com/v2/inactive_key -H "Authorization: Bearer $A If the request succeeds, you will receive a response similar to this: ``` -{ - "data": { - "id": "a896de0d-b250-450d-8ac4-ca901dcc73d6", - "public": "iGtB96aTJO4SmJPzRPqW20Zc10AWCiN8OQLE5Tg330U=", - "record_type": "public_key" - } +{ + "data": { + "id": "a896de0d-b250-450d-8ac4-ca901dcc73d6", + "public": "iGtB96aTJO4SmJPzRPqW20Zc10AWCiN8OQLE5Tg330U=", + "record_type": "public_key" + } } ``` @@ -62,7 +63,7 @@ Take note of the `"id"` field since it will be required in order to activate thi Once you are ready to rotate the existing public key, you will activate the key you created in the previous step. To achieve this, run the following curl command in a terminal or import it into Postman: ``` -curl -X POST https://api.telnyx.com/v2/inactive_key/a896de0d-b250-450d- +curl -X POST https://api.telnyx.com/v2/inactive_key/a896de0d-b250-450d- 8ac4-ca901dcc73d6/activate -H "Authorization: Bearer $API_KEY" ``` @@ -77,10 +78,10 @@ https://api.telnyx.com/v2/inactive_key/{id}/activate If the activation is successful, you will receive a response similar to this: ``` -{ - "data": { - "result": "success" - } +{ + "data": { + "result": "success" + } } ``` @@ -104,5 +105,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8379618-bitcoin-payment-method.md b/support-docs/en--articles--8379618-bitcoin-payment-method.md index 5c0dfe1b..4b81d44f 100644 --- a/support-docs/en--articles--8379618-bitcoin-payment-method.md +++ b/support-docs/en--articles--8379618-bitcoin-payment-method.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8379618-bitcoin-payment-method +title: "Bitcoin Payment Method" +description: "Explore our comprehensive guide on using Bitcoin for payments on the Telnyx portal. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1a616fb63fb6956e2c0fed81f5a5f2a14905cd3c109995e7da9197ce2a8dcf33 --- -Bitcoin Payment Method | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Bitcoin Payment Method -Explore our comprehensive guide on using Bitcoin for payments on the Telnyx portal. +Explore our comprehensive guide on using Bitcoin for payments on the Telnyx portal. See Telnyx guidance and requirements. -Written by Dillin -December 26, 2024 -Table of contents -# Bitcoin Basics +## Bitcoin Basics Explore our comprehensive guide on using Bitcoin for payments on the Telnyx portal. Learn about Bitcoin basics, transaction times, refunds, payment statuses, and more. Dive in to understand the seamless integration of digital currency with our platform. @@ -82,5 +83,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8394071-hd-voice-number-feature.md b/support-docs/en--articles--8394071-hd-voice-number-feature.md index fabf8797..e5462d1f 100644 --- a/support-docs/en--articles--8394071-hd-voice-number-feature.md +++ b/support-docs/en--articles--8394071-hd-voice-number-feature.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8394071-hd-voice-number-feature +title: "HD Voice - Number Feature" +description: "Telnyx presents HD Voice, a number feature to enhance audio quality on PSTN calls made and received to eligible numbers… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 23815aa284f38fac3437a1184f5638b34a1c84c3ff8d087f1854981e30fafc0a --- -HD Voice - Number Feature | Telnyx Help Center -[Skip to main content](#main-content) + + + + # HD Voice - Number Feature -Telnyx presents HD Voice, a number feature to enhance audio quality on PSTN calls made and received to eligible numbers within the US and supported countries. +Telnyx presents HD Voice, a number feature to enhance audio quality on PSTN calls made and received to eligible numbers… See Telnyx guidance and requirements. -Written by Dillin -November 25, 2025 -Table of contents -# Overview +## Overview The HD Voice Number Feature enhances audio quality for PSTN calls made and received to and from eligible numbers within the United States and other supported countries. @@ -124,8 +125,8 @@ Customers can also search for HD Numbers in the [Buy Numbers](https://portal.tel ![](_images/cb855811981dddaf.png) -The call must be routed to a SIP Connection configured with AMR-WB, G722, or Opus HD voice codecs. -​ +The call must be routed to a SIP Connection configured with AMR-WB, G722, or Opus HD voice codecs. +​ You can configure SIP Connection codecs in the *SIP Trunking* > *SIP Connections* > *Inbound* configuration > *Expert Settings*: The SIP device receiving the call must support one of the above-mentioned codecs. @@ -138,7 +139,7 @@ The SIP device initiating the call must use one of the following codecs: AMR-WB, The call must be received on an AMR-WB-enabled device located in at least 4G/LTE coverage area from the list above. -The Telnyx number used to make the outbound call must have HD Voice-enabled (also applied to CLI override) +The Telnyx number used to make the outbound call must have HD Voice-enabled (also applied to CLI override) ​ Instructions on how to enable a Telnyx number with HD voice can be found [here](https://docs.google.com/document/d/1qBMtyraDDdZzCb7ED1GNeoK8jU9bIkeZOEW2qJk3z7s/edit#bookmark=id.ok6q60t9lgbx). @@ -234,5 +235,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8428806-channel-billing.md b/support-docs/en--articles--8428806-channel-billing.md index 8f5372e6..64250065 100644 --- a/support-docs/en--articles--8428806-channel-billing.md +++ b/support-docs/en--articles--8428806-channel-billing.md @@ -1,22 +1,26 @@ --- source_url: https://support.telnyx.com/en/articles/8428806-channel-billing +title: "Channel Billing" +description: "The Channel Billing feature is an enhancement to our services that allows customers to manage their voice channels in… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 060e55dd7355e7f16c7b9ffedf42f5ad93f51f2c371fb3c0756ac0f34c227645 --- -Channel Billing | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Channel Billing -Written by Dillin +The Channel Billing feature is an enhancement to our services that allows customers to manage their voice channels in… See Telnyx guidance and requirements. -April 11, 2025 -Table of contents -# **Introduction** + + +## **Introduction** The Channel Billing feature is an enhancement to our services that allows customers to manage their voice channels in multiple regions. This document provides a comprehensive guide on how to utilize this feature effectively. @@ -206,5 +210,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8487192-costa-rica-did-requirements.md b/support-docs/en--articles--8487192-costa-rica-did-requirements.md index db3a90e0..9d486659 100644 --- a/support-docs/en--articles--8487192-costa-rica-did-requirements.md +++ b/support-docs/en--articles--8487192-costa-rica-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8487192-costa-rica-did-requirements +title: "Costa Rica DID Requirements" +description: "Here you will find all of the requirements for purchasing numbers in Costa Rica. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 99fc0f1b7172122ae5c16261a204ac30c204591d3d3ccdb3fdb1df40afe5f4db --- -Costa Rica DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Costa Rica DID Requirements -Here you will find all of the requirements for purchasing numbers in Costa Rica. +Here you will find all of the requirements for purchasing numbers in Costa Rica. See Telnyx guidance and requirements. -Written by NumberOps -November 24, 2025 -Table of contents -# DID Number Requirements for Costa Rica +## DID Number Requirements for Costa Rica In order to purchase a Costa Rica number you will need to provide the following: @@ -26,12 +27,12 @@ In order to purchase a Costa Rica number you will need to provide the following: For **business identity** verification: -\* Name, last name -\* Contact phone number -\* Company name -\* Company incorporation certificate copy -​ -For **address** verification: +\* Name, last name +\* Contact phone number +\* Company name +\* Company incorporation certificate copy +​ +For **address** verification: \* Address Worldwide (street, building number, postal code, city and country) \*Business use required: Business use is required, private use is not allowed. @@ -50,10 +51,10 @@ For **business identity** verification: \*Power of attorney -\* Extract from the Commercial Register (Chamber of Commerce) -​ -For **address** verification: -\* Address Worldwide (street, building number, postal code, city and country) +\* Extract from the Commercial Register (Chamber of Commerce) +​ +For **address** verification: +\* Address Worldwide (street, building number, postal code, city and country) \* Proof of address (dated within 3 months) \*Business use required: Business use is required, private use is not allowed. @@ -99,5 +100,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8520014-qatar-did-requirements.md b/support-docs/en--articles--8520014-qatar-did-requirements.md index 4e163518..5b4174ce 100644 --- a/support-docs/en--articles--8520014-qatar-did-requirements.md +++ b/support-docs/en--articles--8520014-qatar-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8520014-qatar-did-requirements +title: "Qatar DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Qatar numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 473b9ca19858a9702a6c487ecfe437c2d64a2384f604063469b7efe5177f05dd --- -Qatar DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Qatar DID Requirements -Here you will find a list of detailed requirements for acquiring Qatar numbers. +Here you will find a list of detailed requirements for acquiring Qatar numbers. See Telnyx guidance and requirements. -Written by NumberOps -Updated over 3 weeks ago -Table of contents -# DID Number Requirements for Qatar +## DID Number Requirements for Qatar In order to purchase a Qatar number you will need to provide the following: @@ -30,8 +31,8 @@ For **business identity** verification: \* Contact phone number -\* Company name -\*Local Company Registration Document +\* Company name +\*Local Company Registration Document \*Signed Service Acceptance Form (provided by NumberOps) For address verification: @@ -46,11 +47,11 @@ Additional Information: ## **Toll-Free Numbers in Qatar** -For **personal identity** verification: -\*Recently signed LOI (dated within the month) +For **personal identity** verification: +\*Recently signed LOI (dated within the month) ​ -For **business** **identity** verification: +For **business** **identity** verification: \*Recently signed LOI (dated within the month) \*Once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. @@ -96,5 +97,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8588086-auto-generated-letter-of-authorization-loa.md b/support-docs/en--articles--8588086-auto-generated-letter-of-authorization-loa.md index d94b2eee..c892b52b 100644 --- a/support-docs/en--articles--8588086-auto-generated-letter-of-authorization-loa.md +++ b/support-docs/en--articles--8588086-auto-generated-letter-of-authorization-loa.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/8588086-auto-generated-letter-of-authorization-loa +title: "Auto-generated Letter of Authorization (LOA)" +description: "Learn more about using auto-generated LOA's to simplify your porting… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: e07babba9fa1c00e5977e8c398eb9b4beb9ca4d3b4def5f245e3d27659602161 --- -Auto-generated Letter of Authorization (LOA) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Auto-generated Letter of Authorization (LOA) -Learn more about using auto-generated LOA's to simplify your porting experience +Learn more about using auto-generated LOA's to simplify your porting… See Telnyx guidance and requirements. -Written by Telnyx Engineering -January 15, 2025 -Table of contents On select port orders, Telnyx provides users with the ability to auto-generate a Letter of Authorization (LOA). This LOA will be pre-populated with the same information entered on the porting order form. These LOA's can be custom branded with your own company logos and information, and the LOA can be easily shared with the authorized user to sign. @@ -24,7 +25,7 @@ This guide will walk you through how to take make the most out of the Auto LOA f --- -# Eligibility +## Eligibility This feature is only available currently for ports that meet the following criteria: @@ -35,7 +36,7 @@ We hope to expand this in the future. --- -# How to use the "Auto-generate LOA and "Share LOA" features +## How to use the "Auto-generate LOA and "Share LOA" features 1. Go to the `Port Numbers` page and click on `New Port Request` 2. Run the portability check on your phone numbers. Hit `Next` to create a port order @@ -74,7 +75,7 @@ Even though you are creating the porting order, you may not be the individual au To use this feature: 1. Click on the Share LOA button -2. A modal will pop up. Copy the link and sends it to the authorized user. +2. A modal will pop up. Copy the link and sends it to the authorized user. ​ ![LOA shareable link page.](_images/00a03ca907f3c786.png) @@ -95,7 +96,7 @@ There will also be email notifications for key LOA events: --- -# How to customize LOA's with your own company branding +## How to customize LOA's with your own company branding By default, the auto-generated LOA is branded with Telnyx's logo and company information. If you would like, you can customize the auto-generated LOA's to reflect your own company's branding and information. @@ -106,7 +107,7 @@ To do so, visit the Customize LOA page in the portal [here](https://portal.telny The left side of the page is comprised of all the interactive elements. Fill out the form with your own company name, email address, phone number, and physical address. Once the form is completed, there are 3 buttons that you can press: 1. **Cancel:** LOA template is not created, and you are brought back to the previous page -2. **Preview:** Before saving the template, you can preview what the LOA will ultimately look like. The preview appears on the right side of the page (example below) +2. **Preview:** Before saving the template, you can preview what the LOA will ultimately look like. The preview appears on the right side of the page (example below) ​ ![Customizable LOA.](_images/c7ecb95f9fc28410.png) @@ -127,5 +128,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8648864-what-happens-with-my-numbers-after-my-account-gets-abolished-for-negative-balance.md b/support-docs/en--articles--8648864-what-happens-with-my-numbers-after-my-account-gets-abolished-for-negative-balance.md index ef8c18f5..3d0a4754 100644 --- a/support-docs/en--articles--8648864-what-happens-with-my-numbers-after-my-account-gets-abolished-for-negative-balance.md +++ b/support-docs/en--articles--8648864-what-happens-with-my-numbers-after-my-account-gets-abolished-for-negative-balance.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/8648864-what-happens-with-my-numbers-after-my-account-gets-abolished-for-negative-balance +title: "What happens with my numbers after my account gets" +description: "This article will help explain what happens after your account is abolished for holding a negative balance. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: de1736f634265c03ed8e4d6aff4aba6a503594a3d0665155f469b5f7b5a95b4a --- -What happens with my numbers after my account gets abolished for negative balance? | Telnyx Help Center -[Skip to main content](#main-content) + + + + # What happens with my numbers after my account gets abolished for negative balance? -This article will help explain what happens after your account is abolished for holding a negative balance. +This article will help explain what happens after your account is abolished for holding a negative balance. See Telnyx guidance and requirements. -Written by David -January 30, 2026 -Table of contents If your account is left with a negative balance for a period of 1 month, an abolishing process will take place. In this process the numbers in your account will be deleted from the account. -# Telnyx Number Deletion and Recovery Process Explained +## Telnyx Number Deletion and Recovery Process Explained After the numbers are deleted from the account they are set to a "hold" status for the next two weeks. While the numbers are in this "hold" status you can still buy them again by looking for them in the "Search and Buy Numbers" section of the portal [here](https://portal.telnyx.com/#/app/numbers/search-numbers). During this period of time, only you will be able to search for and purchase the numbers. No other customer can acquire these numbers. @@ -61,5 +62,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8673249-us-ca-toll-free-number-porting.md b/support-docs/en--articles--8673249-us-ca-toll-free-number-porting.md index 25c3e721..fcbe30cb 100644 --- a/support-docs/en--articles--8673249-us-ca-toll-free-number-porting.md +++ b/support-docs/en--articles--8673249-us-ca-toll-free-number-porting.md @@ -1,33 +1,34 @@ --- source_url: https://support.telnyx.com/en/articles/8673249-us-ca-toll-free-number-porting +title: "US / CA Toll Free Number Porting" +description: "Here you will find a detailed list of requirements for Toll Free number… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 8097a44aff492ea1e8cc159bb25603f72d88dfb326bec5d45ee750403e85a78d --- -US / CA Toll Free Number Porting | Telnyx Help Center -[Skip to main content](#main-content) + + + + # US / CA Toll Free Number Porting -Here you will find a detailed list of requirements for Toll Free number portability +Here you will find a detailed list of requirements for Toll Free number… See Telnyx guidance and requirements. -Written by Patrick Budzinski -August 22, 2024 -Table of contents -# Toll-Free/8YY Number Porting Process +## Toll-Free/8YY Number Porting Process -The process of porting toll-free or "8YY" numbers (including 800, 844, 855, 866, 877, and 888 exchanges) involves distinct steps within the industry, deviating from the mandates governing Local Number Portability (LNP) by the FCC. Unlike Local Number Portability, toll-free porting has a centralized portal for all requests, allowing a typically quicker timeframe than standard porting. We recommend initiating toll-free port requests at least two weeks before the desired number activation. +The process of porting toll-free or "8YY" numbers (including 800, 844, 855, 866, 877, and 888 exchanges) involves distinct steps within the industry, deviating from the mandates governing Local Number Portability (LNP) by the FCC. Unlike Local Number Portability, toll-free porting has a centralized portal for all requests, allowing a typically quicker timeframe than standard porting. We recommend initiating toll-free port requests at least two weeks before the desired number activation. ​ -It is crucial to recognize that toll-free numbers face the risk of disconnection if not activated within 1-2 weeks following their release by the RespOrg (Responsible Organization) assigned to manage the toll-free number. To mitigate accidental disconnects, we strongly advise customers to delay submitting port requests until they are within the 2-week timeframe. This approach minimizes the possibility of rejections and ensures we obtain the Firm Order Confirmation (FOC) in a timely manner to align with the desired activation date. +It is crucial to recognize that toll-free numbers face the risk of disconnection if not activated within 1-2 weeks following their release by the RespOrg (Responsible Organization) assigned to manage the toll-free number. To mitigate accidental disconnects, we strongly advise customers to delay submitting port requests until they are within the 2-week timeframe. This approach minimizes the possibility of rejections and ensures we obtain the Firm Order Confirmation (FOC) in a timely manner to align with the desired activation date. ​ -The timeline for toll-free port requests can span 7 days, assuming no rejections occur and a suitable first available date is selected. Notably, the Letter of Authorization (LOA) submission process for toll-free porting differs from standard number porting. Refer to the [LOA & Documentation Policy](https://support.telnyx.com/en/articles/2034326-how-to-fill-out-an-loa) page for detailed information on the required procedures. -​ +The timeline for toll-free port requests can span 7 days, assuming no rejections occur and a suitable first available date is selected. Notably, the Letter of Authorization (LOA) submission process for toll-free porting differs from standard number porting. Refer to the [LOA & Documentation Policy](https://support.telnyx.com/en/articles/2034326-how-to-fill-out-an-loa) page for detailed information on the required procedures. +​ ​**Required Documentation for Toll Free Porting:** 1. LoA @@ -78,5 +79,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8683996-3cx-configuring-a-3cx-v20-pbx-20-0-update-5-build-20-0-5-551-march-2025-update.md b/support-docs/en--articles--8683996-3cx-configuring-a-3cx-v20-pbx-20-0-update-5-build-20-0-5-551-march-2025-update.md index 30a68931..31810f0e 100644 --- a/support-docs/en--articles--8683996-3cx-configuring-a-3cx-v20-pbx-20-0-update-5-build-20-0-5-551-march-2025-update.md +++ b/support-docs/en--articles--8683996-3cx-configuring-a-3cx-v20-pbx-20-0-update-5-build-20-0-5-551-march-2025-update.md @@ -1,27 +1,28 @@ --- source_url: https://support.telnyx.com/en/articles/8683996-3cx-configuring-a-3cx-v20-pbx-20-0-update-5-build-20-0-5-551-march-2025-update +title: "3CX: Configuring a 3CX V20 PBX 20.0 Update 5 (Build" +description: "Learn how to configure a 3CX V20 PBX SIP Trunk (Calls & Messaging) with Telnyx using the Generic VoIP Provider Template… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 01f594511e1a5f2fdffd6b40a69d04ce6b446b8c227714924df6e8aa44ee9e1a --- -3CX: Configuring a 3CX V20 PBX 20.0 Update 5 (Build 20.0.5.551) (March 2025 Update) | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 3CX: Configuring a 3CX V20 PBX 20.0 Update 5 (Build 20.0.5.551) (March 2025 Update) -Learn how to configure a 3CX V20 PBX SIP Trunk (Calls & Messaging) with Telnyx using the Generic VoIP Provider Template (Built-In). +Learn how to configure a 3CX V20 PBX SIP Trunk (Calls & Messaging) with Telnyx using the Generic VoIP Provider Template… See Telnyx guidance and requirements. -Written by Karl Hulse -March 13, 2025 -Table of contents [Jump to Instructions](https://support.telnyx.com/en/articles/6161111-3cx-configuring-a-3cx-v18-pbx#:~:text=Instructions%20for%20Configuring%20a%203CX%20V18%20PBX%20Trunk) -[3CX](https://www.3cx.com/) is an open standards IP PBX that offers complete Unified Communications out of the box. Suitable for any business size or industry 3CX can accommodate to your every need, from mobility and status to advanced contact center features and more. -​ +[3CX](https://www.3cx.com/) is an open standards IP PBX that offers complete Unified Communications out of the box. Suitable for any business size or industry 3CX can accommodate to your every need, from mobility and status to advanced contact center features and more. +​ 3CX simplifies the installation, management, and maintenance of your PBX, making it easy for you to manage, whether on-premises or in the cloud. This article guides you on how to configure this PBX for making and receiving calls over the internet through a next generation carrier like Telnyx! **Important Notes** @@ -35,7 +36,7 @@ Table of contents --- -# Instructions for Configuring a 3CX V20 PBX Trunk +## Instructions for Configuring a 3CX V20 PBX Trunk ## Pre-requisites @@ -53,14 +54,14 @@ In this step, you'll do a basic configuration before creating your Telnyx [SIP t 1. Log into 3CX with the username and password provided to you during the installation process. ![3CX installation credentials page.](_images/49fc0a3e188e39f2.png) -2. On the "**Extension Length"** tab, specify your extension length by choosing how many digits your extension should have (default is 3). Note that this CANNOT be changed later. +2. On the "**Extension Length"** tab, specify your extension length by choosing how many digits your extension should have (default is 3). Note that this CANNOT be changed later. ​ ## Extension Length Tab: ![Extension Length Tab](_images/4a43d9f7f30080bf.png) 3. Click "**Next"**. -4. On the "**Admin Email"** tab and enter an email you want to use to receive system notifications and other important information. +4. On the "**Admin Email"** tab and enter an email you want to use to receive system notifications and other important information. ​ ## Admin Email Tab: @@ -186,7 +187,7 @@ In this step, you'll configure everything needed to start making and receiving c 1. **Click** on the **Admin** cog located in the bottom left corner of the console and select **Outbound Rules**. 2. **Calls to numbers starting with prefix**: . -3. **Calls from extension(s)**: . +3. **Calls from extension(s)**: . ​**Note**: '100, 101' are examples of extension numbers. 4. **Calls to Numbers with a length of**: . 5. **Make outbound calls on**: @@ -199,7 +200,7 @@ In this step, you'll configure everything needed to start making and receiving c **Note:** The outbound rules may vary for each customer depending on their specific needs, such as dialing different countries or using different trunk configurations. Be sure to adjust the routes and strip digits accordingly to accommodate these variations. 6. **Outbound Caller ID**: - This is one of the ways to apply an outbound caller ID within 3CX. If you apply an outbound caller ID to your outbound route, it will be used for all calls that follow this route. + This is one of the ways to apply an outbound caller ID within 3CX. If you apply an outbound caller ID to your outbound route, it will be used for all calls that follow this route. ​ ![Outbound Rules section.](_images/ffd41170aab00b86.png) @@ -307,5 +308,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8685561-p2p-definition-and-exemption-process.md b/support-docs/en--articles--8685561-p2p-definition-and-exemption-process.md index f7f1d421..69aa2416 100644 --- a/support-docs/en--articles--8685561-p2p-definition-and-exemption-process.md +++ b/support-docs/en--articles--8685561-p2p-definition-and-exemption-process.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8685561-p2p-definition-and-exemption-process +title: "P2P Definition and Exemption Process" +description: "P2P (Person-to-Person) SMS traffic refers to the exchange of text messages between individuals, See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 93e09f7ae7e6ed891b3b789156efb3b560158789b6789946c7793b67776d852c --- -P2P Definition and Exemption Process | Telnyx Help Center -[Skip to main content](#main-content) + + + + # P2P Definition and Exemption Process -K +P2P (Person-to-Person) SMS traffic refers to the exchange of text messages between individuals, See Telnyx guidance and requirements. -Written by Klane Pedrie -February 10, 2025 -Table of contents -# P2P Traffic Definition and Exemption Process +## P2P Traffic Definition and Exemption Process ## P2P Definition @@ -71,5 +72,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8709331-porting-bundles.md b/support-docs/en--articles--8709331-porting-bundles.md index 236260f7..2a6e694e 100644 --- a/support-docs/en--articles--8709331-porting-bundles.md +++ b/support-docs/en--articles--8709331-porting-bundles.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/8709331-porting-bundles +title: "Porting + Bundles" +description: "Learn how to pre-configure your porting order with Bundles. See Telnyx guidance and requirements Learn more about Porting + Bundles with Telnyx." scraped: 2026-07-08 content_hash: 385eaf7ff1e177726482b7d66187a2172c6ec9888aee27bcc1f2fa79b74bc838 --- -Porting + Bundles | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Porting + Bundles -Learn how to pre-configure your porting order with Bundles. Start building on Telnyx today. +Learn how to pre-configure your porting order with Bundles. See Telnyx guidance and requirements Learn more about Porting + Bundles with Telnyx. -Written by Telnyx Engineering -June 26, 2024 -Table of contents [Bundles](https://support.telnyx.com/en/articles/8340760-bundles-bundle-pricing) is a new pricing option being offered by Telnyx. @@ -24,7 +25,7 @@ Here's how you can pre-configure your porting order with bundles: --- -# Couple of notes: +## Couple of notes: * You may pre-configure bundles on your porting order at any point as long as the order hasn't completed (i.e. it is in a `cancelled` or `ported` status) * A bundle is not actually applied to a phone number until after the phone number ports in. After pre-configuring a bundle with a port order, be careful not to use that same bundle in a number order. @@ -33,7 +34,7 @@ Here's how you can pre-configure your porting order with bundles: --- -# Through the Telnyx Portal +## Through the Telnyx Portal 1. Navigate to the [Port Numbers page](https://portal.telnyx.com/#/app/numbers/port-numbers?status=both) in the Telnyx Portal 2. Click on any order that you would like to pre-configure bundles with. @@ -42,7 +43,7 @@ Here's how you can pre-configure your porting order with bundles: 3. Scroll to the bottom of the page `Port In Details` page. 1. There should be a `Pre-configure Bundles` button. - 2. Click on that button + 2. Click on that button ​ ![Porting requirements example](_images/2fbf81fa64ce45e1.png) @@ -52,20 +53,20 @@ Here's how you can pre-configure your porting order with bundles: 1. A modal will pop up on the page. There are 2 tabs on the modal: `List` and `Add`. By default, the modal will load on the `List` tab 1. `List`: Lists the pre-configurations you have already created. If you haven't pre-configured any bundles on the order, it will be an empty table (like the image below) - 2. `Add`: Create new pre-configurations for bundles and phone numbers on your order. + 2. `Add`: Create new pre-configurations for bundles and phone numbers on your order. ​ ![Preconfiguring bundles](_images/d7156dcfc47c8ed4.png) -2. Click on the `Add` tab. +2. Click on the `Add` tab. ​ ![Pre configuring list add](_images/49fb52df462b56c8.png) -3. Specify a phone number from the port order, and the bundle you would like to pre-configure with it. Then click `Create` +3. Specify a phone number from the port order, and the bundle you would like to pre-configure with it. Then click `Create` ​ 4. The pre-configuration will now appear on the `List` page. 1. Repeat steps 5-6 for every phone number you wish to pre-configure a bundle with on your porting order - 2. If you want to change the bundle associated with a particular phone number, click on the trash can in the `Delete` column to delete the pre-configuration. And then repeat steps 5-6 for that phone number + 2. If you want to change the bundle associated with a particular phone number, click on the trash can in the `Delete` column to delete the pre-configuration. And then repeat steps 5-6 for that phone number ​ ![Unique bundle ID example](_images/7f3436ac26ef92a8.png) @@ -73,7 +74,7 @@ Here's how you can pre-configure your porting order with bundles: --- -# Using the Porting API +## Using the Porting API You can follow [this developers guide](https://developers.telnyx.com/docs/numbers/porting/bundles-porting) to integrate with the porting API for pre-configuring bundles to port orders @@ -86,5 +87,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8712528-dialing-emergency-services.md b/support-docs/en--articles--8712528-dialing-emergency-services.md index 538664d3..8ed00a47 100644 --- a/support-docs/en--articles--8712528-dialing-emergency-services.md +++ b/support-docs/en--articles--8712528-dialing-emergency-services.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8712528-dialing-emergency-services +title: "Dialing Emergency Services" +description: "How to dial emergency services to the different countries we support. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 34b213758a47cdb2c0ff5ce6b51280f603140558a17e8fdbc92c5417c9bf2560 --- -Dialing Emergency Services | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Dialing Emergency Services -How to dial emergency services to the different countries we support. Start building on Telnyx today. +How to dial emergency services to the different countries we support. See Telnyx guidance and requirements. -Written by David -June 26, 2024 -Table of contents -# Telnyx PSTN Replacement: Global Emergency Services Support +## Telnyx PSTN Replacement: Global Emergency Services Support Telnyx offers PSTN replacement for several countries, this includes being able to dial to emergency services in each of those countries. @@ -64,8 +65,8 @@ You can still use a tech prefix to dial so long as you're not including anything ## Make sure you register an Address on the number you'll be using as caller id to dial Emergency Services from. -**It's important to note that in some countries, calling emergency services from a number without a registered Emergency Service Address can result in being fined.** -​ +**It's important to note that in some countries, calling emergency services from a number without a registered Emergency Service Address can result in being fined.** +​ ​**The fine in the US, for example is $100 per call.** So make sure you've registered an address for use in Emergency Services on all numbers you're going to use to use to dial Emergency Services from. @@ -81,5 +82,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--8797623-supported-emergency-numbers.md b/support-docs/en--articles--8797623-supported-emergency-numbers.md index c4c0197d..41f052de 100644 --- a/support-docs/en--articles--8797623-supported-emergency-numbers.md +++ b/support-docs/en--articles--8797623-supported-emergency-numbers.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/8797623-supported-emergency-numbers +title: "Supported Emergency Numbers" +description: "Here you can find the complete list of emergency numbers supported by Telnyx on the different countries where it… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: b0193503ac71fd8a07940b9caf01d9ba902c3c0604f74015814c081ae7a578f9 --- -Supported Emergency Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Supported Emergency Numbers -Here you can find the complete list of emergency numbers supported by Telnyx on the different countries where it supports emergency calls. +Here you can find the complete list of emergency numbers supported by Telnyx on the different countries where it… See Telnyx guidance and requirements. -Written by David -June 6, 2024 -Table of contents -# Telnyx: Emergency Numbers Supported by Country +## Telnyx: Emergency Numbers Supported by Country This is the complete list of emergency numbers supported by Telnyx's platform. @@ -326,5 +327,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9038141-messaging-10dlc-campaign-checklist.md b/support-docs/en--articles--9038141-messaging-10dlc-campaign-checklist.md index d988b103..c0927ca3 100644 --- a/support-docs/en--articles--9038141-messaging-10dlc-campaign-checklist.md +++ b/support-docs/en--articles--9038141-messaging-10dlc-campaign-checklist.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/9038141-messaging-10dlc-campaign-checklist +title: "Messaging - 10DLC Campaign Checklist" +description: "Telnyx Messaging - 10DLC Campaign Checklist. See Telnyx guidance and requirements Learn more about Messaging - 10DLC Campaign Checklist with Telnyx." scraped: 2026-07-08 content_hash: 3f2c9b37f39faffaff31825bc4fbc352753139608c75bb2a8596d94f48bc08da --- -Messaging - 10DLC Campaign Checklist | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Messaging - 10DLC Campaign Checklist -Telnyx Messaging - 10DLC Campaign Checklist. Start building on Telnyx today. +Telnyx Messaging - 10DLC Campaign Checklist. See Telnyx guidance and requirements Learn more about Messaging - 10DLC Campaign Checklist with Telnyx. C -Written by Customer Success -June 26, 2024 -Table of contents -# 10DLC Campaign Review Checklist +## 10DLC Campaign Review Checklist When creating new campaigns, please review the following Checklist: @@ -83,5 +84,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9039036-emergency-services-and-ipnd-in-australia.md b/support-docs/en--articles--9039036-emergency-services-and-ipnd-in-australia.md index 762f0101..cc4da655 100644 --- a/support-docs/en--articles--9039036-emergency-services-and-ipnd-in-australia.md +++ b/support-docs/en--articles--9039036-emergency-services-and-ipnd-in-australia.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/9039036-emergency-services-and-ipnd-in-australia +title: "Emergency Services and IPND in Australia" +description: "Learn more about emergency services and IPND in Australia. See Telnyx guidance and requirements Learn more about Emergency Services and IPND in Australia with." scraped: 2026-07-08 content_hash: dad42cad5b5488d52d15d1a02de285f1c7d87e71bb8b731e5f90923894c51b84 --- -Emergency Services and IPND in Australia | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Emergency Services and IPND in Australia -Learn more about emergency services and IPND in Australia. Start building on Telnyx today. +Learn more about emergency services and IPND in Australia. See Telnyx guidance and requirements Learn more about Emergency Services and IPND in Australia with. -Written by Telnyx Engineering -June 26, 2024 -Table of contents -# Dialing Emergency Services +## Dialing Emergency Services ### “000“ emergency number @@ -36,7 +37,7 @@ For more information, you may visit the website [www.triplezero.gov.au](http://w --- -# Integrated Public Number Database (IPND) +## Integrated Public Number Database (IPND) Please note that Telnyx will upload your name, address and telephone numbers to The Integrated Public Number Database (IPND). The IPND serves as a repository of Public Number Customer Data (PNCD) which broadly includes your telephone number, your name, service address and Directory Related Services information which can be used, for example, to assist in the provision of emergency services and law enforcement. @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9133298-sip-record-route-headers.md b/support-docs/en--articles--9133298-sip-record-route-headers.md index b4f56acd..ebfa7359 100644 --- a/support-docs/en--articles--9133298-sip-record-route-headers.md +++ b/support-docs/en--articles--9133298-sip-record-route-headers.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/9133298-sip-record-route-headers +title: "SIP - Record Route Headers" +description: "Understanding the Importance of Route Headers. See Telnyx guidance and requirements Learn more about SIP - Record Route Headers with Telnyx." scraped: 2026-07-08 content_hash: 7203a16ce63345259d343e127beaba410ca73e0c7020352c148bd70276fa7fde --- -SIP - Record Route Headers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # SIP - Record Route Headers -Understanding the Importance of Route Headers. +Understanding the Importance of Route Headers. See Telnyx guidance and requirements Learn more about SIP - Record Route Headers with Telnyx. -Written by Dillin -February 12, 2025 -Table of contents ## **Why Do Some Calls Drop or Fail to Connect?** @@ -87,31 +88,31 @@ To provide a clear understanding, let's illustrate two examples based on the pro #### Telnyx SIP INVITE to Customer ``` -INVITE sip:+12345678901@sip.example.com:5060 SIP/2.0 -Record-Route: -Record-Route: -Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK2d69.8e8f5f5fb057db25a37e7b57b6da8e73.0 -Via: SIP/2.0/UDP 10.13.177.4:6000;received=10.13.177.4;rport=6000;branch=z9hG4bKr588213p7Z0Sp -Max-Forwards: 60 -From: "+19876543210" ;tag=BUXDty7v06tXH To: -Call-ID: 684d7abc-1234-4567-891a-444dd7a7b77d -CSeq: 12123802 INVITE -Content-Type: application/sdp +INVITE sip:+12345678901@sip.example.com:5060 SIP/2.0 +Record-Route: +Record-Route: +Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK2d69.8e8f5f5fb057db25a37e7b57b6da8e73.0 +Via: SIP/2.0/UDP 10.13.177.4:6000;received=10.13.177.4;rport=6000;branch=z9hG4bKr588213p7Z0Sp +Max-Forwards: 60 +From: "+19876543210" ;tag=BUXDty7v06tXH To: +Call-ID: 684d7abc-1234-4567-891a-444dd7a7b77d +CSeq: 12123802 INVITE +Content-Type: application/sdp ... ``` #### Customer's 200 OK Response (Without Record-Route Headers) ``` -SIP/2.0 200 OK -Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK2d69.8e8f5f5fb057db25a37e7b57b6da8e73.0 -Via: SIP/2.0/UDP 10.13.177.4:6000;received=10.13.177.4;rport=6000;branch=z9hG4bKr588213p7Z0Sp -To: sip:+12345678901@sip.example.com:5060;tag=8b240ac5236e0c71 -From: sip:+19876543210@sip.telnyx.com;tag=BUXDty7v06tXH -Call-ID: 684d7abc-1234-4567-891a-444dd7a7b77d -CSeq: 12123802 INVITE -Contact: -Content-Type: application/sdp +SIP/2.0 200 OK +Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK2d69.8e8f5f5fb057db25a37e7b57b6da8e73.0 +Via: SIP/2.0/UDP 10.13.177.4:6000;received=10.13.177.4;rport=6000;branch=z9hG4bKr588213p7Z0Sp +To: sip:+12345678901@sip.example.com:5060;tag=8b240ac5236e0c71 +From: sip:+19876543210@sip.telnyx.com;tag=BUXDty7v06tXH +Call-ID: 684d7abc-1234-4567-891a-444dd7a7b77d +CSeq: 12123802 INVITE +Contact: +Content-Type: application/sdp ... ``` @@ -124,33 +125,33 @@ Without the Record-Route headers in the 200 OK response, the ACK message sent by #### Telnyx SIP INVITE to Customer (Same as Example 1) ``` -INVITE sip:+12345678901@sip.example.com:5060 SIP/2.0 -Record-Route: -Record-Route: -Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK2d69.8e8f5f5fb057db25a37e7b57b6da8e73.0 -Via: SIP/2.0/UDP 10.13.177.4:6000;received=10.13.177.4;rport=6000;branch=z9hG4bKr588213p7Z0Sp -Max-Forwards: 60 -From: "+19876543210" ;tag=BUXDty7v06tXH To: -Call-ID: 684d7abc-1234-4567-891a-444dd7a7b77d -CSeq: 12123802 INVITE -Content-Type: application/sdp +INVITE sip:+12345678901@sip.example.com:5060 SIP/2.0 +Record-Route: +Record-Route: +Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK2d69.8e8f5f5fb057db25a37e7b57b6da8e73.0 +Via: SIP/2.0/UDP 10.13.177.4:6000;received=10.13.177.4;rport=6000;branch=z9hG4bKr588213p7Z0Sp +Max-Forwards: 60 +From: "+19876543210" ;tag=BUXDty7v06tXH To: +Call-ID: 684d7abc-1234-4567-891a-444dd7a7b77d +CSeq: 12123802 INVITE +Content-Type: application/sdp ... ``` #### Customer's 200 OK Response (With Record-Route Headers) ``` -SIP/2.0 200 OK -Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK2d69.8e8f5f5fb057db25a37e7b57b6da8e73.0 -Via: SIP/2.0/UDP 10.13.177.4:6000;received=10.13.177.4;rport=6000;branch=z9hG4bKr588213p7Z0Sp -Record-Route: -Record-Route: -To: sip:+12345678901@sip.example.com:5060;tag=8b240ac5236e0c71 -From: sip:+19876543210@sip.telnyx.com;tag=BUXDty7v06tXH -Call-ID: 684d7abc-1234-4567-891a-444dd7a7b77d -CSeq: 12123802 INVITE -Contact: -Content-Type: application/sdp +SIP/2.0 200 OK +Via: SIP/2.0/UDP 192.76.120.10;branch=z9hG4bK2d69.8e8f5f5fb057db25a37e7b57b6da8e73.0 +Via: SIP/2.0/UDP 10.13.177.4:6000;received=10.13.177.4;rport=6000;branch=z9hG4bKr588213p7Z0Sp +Record-Route: +Record-Route: +To: sip:+12345678901@sip.example.com:5060;tag=8b240ac5236e0c71 +From: sip:+19876543210@sip.telnyx.com;tag=BUXDty7v06tXH +Call-ID: 684d7abc-1234-4567-891a-444dd7a7b77d +CSeq: 12123802 INVITE +Contact: +Content-Type: application/sdp ... ``` @@ -165,31 +166,31 @@ By including the Record-Route headers in the 200 OK response, the customer ensur This scenario illustrates what happens when a client initiates a SIP INVITE to Telnyx, and subsequent SIP messages (like ACK) fail due to misconfigured or reordered **Route headers** in the client’s response. ``` -INVITE sip:+12345678901@sip.telnyx.com:5060 SIP/2.0 -Via: SIP/2.0/UDP 10.1.1.1:5060;branch=z9hG4bKclient1234 -Max-Forwards: 70 -From: "+19876543210" ;tag=clienttag123 -To: -Call-ID: 1234abcd@client.example.com -CSeq: 100 INVITE -Contact: -Content-Type: application/sdp +INVITE sip:+12345678901@sip.telnyx.com:5060 SIP/2.0 +Via: SIP/2.0/UDP 10.1.1.1:5060;branch=z9hG4bKclient1234 +Max-Forwards: 70 +From: "+19876543210" ;tag=clienttag123 +To: +Call-ID: 1234abcd@client.example.com +CSeq: 100 INVITE +Contact: +Content-Type: application/sdp ... ``` #### Telnyx’s 200 OK Response (With Correct Record-Route Headers) ``` -SIP/2.0 200 OK -Via: SIP/2.0/UDP 10.1.1.1:5060;branch=z9hG4bKclient1234 -Record-Route: -Record-Route: -To: ;tag=telnyx123 -From: "+19876543210" ;tag=clienttag123 -Call-ID: 1234abcd@client.example.com -CSeq: 100 INVITE -Contact: -Content-Type: application/sdp +SIP/2.0 200 OK +Via: SIP/2.0/UDP 10.1.1.1:5060;branch=z9hG4bKclient1234 +Record-Route: +Record-Route: +To: ;tag=telnyx123 +From: "+19876543210" ;tag=clienttag123 +Call-ID: 1234abcd@client.example.com +CSeq: 100 INVITE +Contact: +Content-Type: application/sdp ... ``` @@ -198,8 +199,8 @@ In this response, Telnyx includes **Record-Route headers** to ensure subsequent #### **Problematic ACK From Client** ``` -ACK sip:+12345678901@telnyx-200-ok-contact-header-ip-address:5060 SIP/2.0 -Route: +ACK sip:+12345678901@telnyx-200-ok-contact-header-ip-address:5060 SIP/2.0 +Route: ... ``` @@ -208,16 +209,16 @@ Route: The client incorrectly omits or reorders the Route headers. The correct order, based on the reversed Record-Route headers from the 200 OK, should be: ``` -Route: +Route: Route: ``` **Successful ACK** ``` -ACK sip:+12345678901@telnyx.com:5060 SIP/2.0 -Route: -Route: +ACK sip:+12345678901@telnyx.com:5060 SIP/2.0 +Route: +Route: ... ``` @@ -289,5 +290,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9183726-manual-imsi-selection-on-telnyx-sim.md b/support-docs/en--articles--9183726-manual-imsi-selection-on-telnyx-sim.md index f09c30ea..5061de49 100644 --- a/support-docs/en--articles--9183726-manual-imsi-selection-on-telnyx-sim.md +++ b/support-docs/en--articles--9183726-manual-imsi-selection-on-telnyx-sim.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/9183726-manual-imsi-selection-on-telnyx-sim +title: "Manual IMSI Selection on Telnyx SIM" +description: "⚠️ For engineering use only – perform only if instructed by Telnyx support. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 5f23cc1ee0eda66d7cb583c3aa922c106e1a20bd41c773eaa61db8e80232e151 --- -Manual IMSI Selection on Telnyx SIM | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Manual IMSI Selection on Telnyx SIM -⚠️ For engineering use only – perform only if instructed by Telnyx support. +⚠️ For engineering use only – perform only if instructed by Telnyx support. See Telnyx guidance and requirements. -Written by Telnyx Engineering -July 1, 2025 -Table of contents This guide explains how to manually change the IMSI on a Telnyx IoT SIM using the SIM Toolkit on your device. Manual IMSI switching is intended for advanced troubleshooting and should only be used when explicitly directed by the Telnyx engineering team. @@ -53,7 +54,7 @@ On iOS devices: 3. Wait a few minutes: once the IMSI is selected, it may take a few minutes for the device to read the new IMSI and attempt to reconnect to the network. 4. Return to **Selection Mode** and switch back to **Automatic** for normal operation. -(\*) On multi-SIM devices, make sure to select the Telnyx SIM from the list of available SIMs in order to access the SIM Toolkit (STK) associated with it. +(\*) On multi-SIM devices, make sure to select the Telnyx SIM from the list of available SIMs in order to access the SIM Toolkit (STK) associated with it. ​ --- @@ -99,5 +100,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9260287-key-configuration-notes-for-noise-suppression.md b/support-docs/en--articles--9260287-key-configuration-notes-for-noise-suppression.md index a4042165..583b6e8a 100644 --- a/support-docs/en--articles--9260287-key-configuration-notes-for-noise-suppression.md +++ b/support-docs/en--articles--9260287-key-configuration-notes-for-noise-suppression.md @@ -1,28 +1,29 @@ --- source_url: https://support.telnyx.com/en/articles/9260287-key-configuration-notes-for-noise-suppression +title: "Key Configuration Notes for Noise Suppression" +description: "Learn how to implement and manage Noise Suppression with a guide on key configuration options. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f7b2a3f2c1ae9c4b76c0ff5b5ee0cd24e2d12e48928042f59228168ddb8d549c --- -Key Configuration Notes for Noise Suppression | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Key Configuration Notes for Noise Suppression -Learn how to implement and manage Noise Suppression with a guide on key configuration options. +Learn how to implement and manage Noise Suppression with a guide on key configuration options. See Telnyx guidance and requirements. -Written by Telnyx Engineering -May 5, 2026 -Table of contents Noise Suppression cleans up audio on your Telnyx voice traffic by removing background noise, isolating the primary speaker, or both. The result is clearer audio for human listeners, more accurate speech-to-text transcription, and better Voice AI Agent performance. -This article covers how to configure the feature, what each direction setting does, and how to choose the right model for your use case. +This article covers how to configure the feature, what each direction setting does, and how to choose the right model for your use case. ​ ## **Application Scope** @@ -135,5 +136,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9271183-argentina-number-portability.md b/support-docs/en--articles--9271183-argentina-number-portability.md index 9fbe0896..0f8a6637 100644 --- a/support-docs/en--articles--9271183-argentina-number-portability.md +++ b/support-docs/en--articles--9271183-argentina-number-portability.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/9271183-argentina-number-portability +title: "Argentina Number Portability" +description: "Here you will find a list of the requirements for Argentina Number Portability. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 57ce5a9361c0150ca57e40789ff04e76049aea23ef11c04280319d8347ab223a --- -Argentina Number Portability | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Argentina Number Portability -Here you will find a list of the requirements for Argentina Number Portability. +Here you will find a list of the requirements for Argentina Number Portability. See Telnyx guidance and requirements. -Written by Kim Dorson-King -February 10, 2026 -Table of contents -# Best Practices for Number Porting Support in Argentina +## Best Practices for Number Porting Support in Argentina ### Local / National Numbers @@ -67,5 +68,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9311492-standards-for-us-short-code-keywords-help-stop-and-opt-in-confirmation.md b/support-docs/en--articles--9311492-standards-for-us-short-code-keywords-help-stop-and-opt-in-confirmation.md index 3d6372d4..53f8e9d7 100644 --- a/support-docs/en--articles--9311492-standards-for-us-short-code-keywords-help-stop-and-opt-in-confirmation.md +++ b/support-docs/en--articles--9311492-standards-for-us-short-code-keywords-help-stop-and-opt-in-confirmation.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/9311492-standards-for-us-short-code-keywords-help-stop-and-opt-in-confirmation +title: "Standards for US Short Code Keywords: HELP, STOP, and" +description: "Managing Autoresponses for US Short Codes. See Telnyx guidance and requirements Learn more about Standards for US Short Code Keywords: HELP, STOP, and with." scraped: 2026-07-08 content_hash: 489d2501cf9bb0fd262d8c86074600bc5ad0da6e389742c399d7e817089208b9 --- -Standards for US Short Code Keywords: HELP, STOP, and Opt-In Confirmation | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Standards for US Short Code Keywords: HELP, STOP, and Opt-In Confirmation -Managing Autoresponses for US Short Codes. Start building on Telnyx today. +Managing Autoresponses for US Short Codes. See Telnyx guidance and requirements Learn more about Standards for US Short Code Keywords: HELP, STOP, and with. K -Written by Klane Pedrie -June 26, 2024 -Table of contents -# Standards for US Short Code Keywords +## Standards for US Short Code Keywords All US-based Telnyx short codes are required to respond appropriately to the HELP and STOP keywords, regardless of the sender's subscription status. This guide outlines the response obligations and industry norms for US-based short codes, and includes some examples. @@ -34,20 +35,20 @@ You must let subscribers opt-out from receiving text messages from your short co When a user sends one of these keywords to your short code, your application must process this request and maintain the opt-out list. This allows your short code application to independently manage subscription lists and handle requests from users wishing to re-subscribe. If you need guidance on how to implement this with your short code, please contact your account manager. -**STOP Message** +**STOP Message** It's required by industry standards to send a compliant response whenever an end user texts STOP or similar keywords to your short code, regardless of whether they were previously subscribed. Example: -Recipient message: STOP, END, QUIT, CANCEL, or UNSUBSCRIBE +Recipient message: STOP, END, QUIT, CANCEL, or UNSUBSCRIBE Short code response: You are unsubscribed from {Campaign Name} {Description} Alerts. No more messages will be sent. Reply HELP for help or {toll-free number}. -**HELP Messages** +**HELP Messages** A compliant response is also necessary whenever recipients text HELP to your short code, regardless of their subscription status. Example: -Recipient message: HELP +Recipient message: HELP Short code response: {Campaign Name} {Description} Alerts: Help available at {source of help #1} or {toll-free number}. Msg&data rates may apply. {Message frequency}. Text STOP to cancel. **Important Notes** @@ -77,5 +78,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9311566-regulatory-guidelines-for-us-short-code-marketing-and-opt-in-procedures.md b/support-docs/en--articles--9311566-regulatory-guidelines-for-us-short-code-marketing-and-opt-in-procedures.md index 5c0c0ff9..e6dc5604 100644 --- a/support-docs/en--articles--9311566-regulatory-guidelines-for-us-short-code-marketing-and-opt-in-procedures.md +++ b/support-docs/en--articles--9311566-regulatory-guidelines-for-us-short-code-marketing-and-opt-in-procedures.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/9311566-regulatory-guidelines-for-us-short-code-marketing-and-opt-in-procedures +title: "Regulatory Guidelines for US Short Code Marketing and" +description: "Call To Action Guidelines for Short Codes. See Telnyx guidance and requirements Learn more about Regulatory Guidelines for US Short Code Marketing and with." scraped: 2026-07-08 content_hash: d306c0738aa6058c47158f63582251be59935c05311286ec3cfb94607a4757d2 --- -Regulatory Guidelines for US Short Code Marketing and Opt-in Procedures | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Regulatory Guidelines for US Short Code Marketing and Opt-in Procedures -Call To Action Guidelines for Short Codes. Start building on Telnyx today. +Call To Action Guidelines for Short Codes. See Telnyx guidance and requirements Learn more about Regulatory Guidelines for US Short Code Marketing and with. K -Written by Klane Pedrie -June 26, 2024 -Table of contents -# Regulatory Guidelines for US Short Code Marketing and Opt-in Procedures +## Regulatory Guidelines for US Short Code Marketing and Opt-in Procedures To ensure your short code campaign meets Telnyx's expectations, as outlined in our [Acceptable Use Policy](https://telnyx.com/acceptable-use-policy), your company must adhere to carrier compliance mandates, industry benchmarks, and relevant laws. @@ -59,5 +60,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9718403-microsoft-teams-emergency-call-routing.md b/support-docs/en--articles--9718403-microsoft-teams-emergency-call-routing.md index 666ce2fe..22376b6f 100644 --- a/support-docs/en--articles--9718403-microsoft-teams-emergency-call-routing.md +++ b/support-docs/en--articles--9718403-microsoft-teams-emergency-call-routing.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/9718403-microsoft-teams-emergency-call-routing +title: "Microsoft Teams Emergency Call Routing" +description: "In today's fast-paced digital world, ensuring that emergency calls are routed accurately and efficiently is more… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: ffa51bc4b5e221c71572c1fd57b080f733cb6ab0846fe279c71bf483bed7f2c1 --- -Microsoft Teams Emergency Call Routing | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Microsoft Teams Emergency Call Routing -Written by Telnyx Engineering -December 1, 2025 -Table of contents -In today's fast-paced digital world, ensuring that emergency calls are routed accurately and efficiently is more critical than ever. +In today's fast-paced digital world, ensuring that emergency calls are routed accurately and efficiently is more… See Telnyx guidance and requirements. Whether you're managing a large enterprise or a small business, having a reliable system that directs emergency calls to the correct Public Safety Answering Point (PSAP) can make all the difference in critical situations. @@ -49,53 +50,53 @@ Telnyx then processes this information to route the call accurately to the appro Below is an example of the metadata included in a Microsoft Teams SIP INVITE when an emergency call is placed to an emergency number from a country that supports Dynamic Location Routing: ``` - - - - - - - - - - 33.38075 -111.75344 - - - US - AZ - Mesa - - South Val Vista Drive - - - 1939 - - - Default Directory - 85204 - - - - - - - true - - - - ASSIST - - - low - - - - - - + + + + + + + + + + 33.38075 -111.75344 + + + US + AZ + Mesa + + South Val Vista Drive + + + 1939 + + + Default Directory + 85204 + + + + + + + true + + + + ASSIST + + + low + + + + + + ``` @@ -112,5 +113,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9767793-sending-a-test-message-with-learn-and-build.md b/support-docs/en--articles--9767793-sending-a-test-message-with-learn-and-build.md index 464f4aaf..43002582 100644 --- a/support-docs/en--articles--9767793-sending-a-test-message-with-learn-and-build.md +++ b/support-docs/en--articles--9767793-sending-a-test-message-with-learn-and-build.md @@ -1,20 +1,22 @@ --- source_url: https://support.telnyx.com/en/articles/9767793-sending-a-test-message-with-learn-and-build +title: "Sending a Test Message with Learn and Build" +description: "Looking to send a test message in the Mission Control Portal? See Telnyx guidance and requirements Learn more about Sending a Test Message with Learn and Build." scraped: 2026-07-08 content_hash: c2270abb33939100c6563fcbace8eb2df479bb2916661e941d6464f2306ef095 --- -Sending a Test Message with Learn and Build | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Sending a Test Message with Learn and Build -Looking to send a test message in the Mission Control Portal? We'll show you how. +Looking to send a test message in the Mission Control Portal? See Telnyx guidance and requirements Learn more about Sending a Test Message with Learn and Build. -Written by Telnyx Sales -August 21, 2024 Although using the Telnyx SMS API is required for you to scale your text messaging, the Learn and Build feature in the Mission Control Portal enables you to send a text message to test. Here's how: diff --git a/support-docs/en--articles--9801714-requirement-groups-for-ordering-phone-numbers.md b/support-docs/en--articles--9801714-requirement-groups-for-ordering-phone-numbers.md index 050b683d..cca10320 100644 --- a/support-docs/en--articles--9801714-requirement-groups-for-ordering-phone-numbers.md +++ b/support-docs/en--articles--9801714-requirement-groups-for-ordering-phone-numbers.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers +title: "Requirement Groups for Ordering Phone Numbers" +description: "Requirement Groups allow you to view, manage, and fulfill regulatory requirements in advance for a particular order… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a113a7313d375dd698a432760782b5506fce51587e1a86faf33aba741d228fbb --- -Requirement Groups for Ordering Phone Numbers | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Requirement Groups for Ordering Phone Numbers -Requirement Groups allow you to view, manage, and fulfill regulatory requirements in advance for a particular order type. Learn more today! +Requirement Groups allow you to view, manage, and fulfill regulatory requirements in advance for a particular order… See Telnyx guidance and requirements. -Written by Telnyx Engineering -November 5, 2024 -Table of contents Requirement Groups allow you to view, manage, and fulfill regulatory requirements in advance for a particular order type. By creating a Requirement Group, you can pre-fill all necessary information and documentation just once, and then reuse this group across multiple orders. This eliminates the need to re-upload the same requirements for each order, saving you time and ensuring accuracy. @@ -33,46 +34,46 @@ This guide will walk you through how to use Requirement Groups on number orders. --- -# How it works: +## How it works: -1. Navigate to the `Requirement Groups` [page in the portal](https://portal.telnyx.com/#/numbers/requirements/requirement-groups). +1. Navigate to the `Requirement Groups` [page in the portal](https://portal.telnyx.com/#/numbers/requirements/requirement-groups). ​ ![](_images/ac493476b2b5136f.png) -2. Click on the `New Requirement Group` button. This will take you to a form where you can create your first requirement group. +2. Click on the `New Requirement Group` button. This will take you to a form where you can create your first requirement group. ​ ![](_images/8f7c27daa3002a4d.png) -3. Each Requirement Group is only valid for a particular combination of `Country`, `phone_number_type`, and `type of order`. For example a `Portugal` `local` `ordering` requirement group can only be associated with Portugal local number orders. It could not be associated with any other order. - ​ - Please specify the country, phone number type, and order type that you would like to create a requirement group for. For this example, I know that I want to purchase UK mobile numbers, so I am going to create a `UK` `mobile` `ordering` requirement group. I am also going to add a customer reference (optional) so its easy to distinguish this requirement group from my other requirement groups. +3. Each Requirement Group is only valid for a particular combination of `Country`, `phone_number_type`, and `type of order`. For example a `Portugal` `local` `ordering` requirement group can only be associated with Portugal local number orders. It could not be associated with any other order. + ​ + Please specify the country, phone number type, and order type that you would like to create a requirement group for. For this example, I know that I want to purchase UK mobile numbers, so I am going to create a `UK` `mobile` `ordering` requirement group. I am also going to add a customer reference (optional) so its easy to distinguish this requirement group from my other requirement groups. ​ ![](_images/9521e00eb481aa9e.png) -4. Once the Requirement Group is created, it will show the expected requirements for the relevant order. So in this example, my Requirement Group shows the expected requirements for a `UK` `mobile` number order. +4. Once the Requirement Group is created, it will show the expected requirements for the relevant order. So in this example, my Requirement Group shows the expected requirements for a `UK` `mobile` number order. ​ ![](_images/e28b7de6b9832c8b.png) -5. Fill out all of the requirements and click `Submit`. +5. Fill out all of the requirements and click `Submit`. ​ ![](_images/ef0cd1a80d734585.png) -6. Go to the `Buy Numbers` page ([here](https://portal.telnyx.com/#/numbers/buy-numbers)) and order the phone number(s) that match the Requirement Group you just created. Add the phone number(s) you would like to purchase to your cart. - ​ - So in this example, I will search and add 3 `UK` `mobile` phone numbers to my cart. +6. Go to the `Buy Numbers` page ([here](https://portal.telnyx.com/#/numbers/buy-numbers)) and order the phone number(s) that match the Requirement Group you just created. Add the phone number(s) you would like to purchase to your cart. + ​ + So in this example, I will search and add 3 `UK` `mobile` phone numbers to my cart. ​ -7. In the cart, there is a `Requirement Groups` column in the phone number table. For each phone number in your cart, select the appropriate Requirement Group. +7. In the cart, there is a `Requirement Groups` column in the phone number table. For each phone number in your cart, select the appropriate Requirement Group. ​ ![](_images/752e359680bb449d.png) - In this example, I am selecting the `United Kingdom | mobile | Ordering | uk_mobile_1` requirement group for each of my phone numbers. Since that is the Requirement Group I created in steps 3-5 previously. + In this example, I am selecting the `United Kingdom | mobile | Ordering | uk_mobile_1` requirement group for each of my phone numbers. Since that is the Requirement Group I created in steps 3-5 previously. ​ ![](_images/876f40fc9beae7dd.png) -8. Place your order. +8. Place your order. ​ -9. If you view your order, you will see that the requirements from the Requirement Group were automatically added to your order. At which point, your order will be under review by our Operations team. +9. If you view your order, you will see that the requirements from the Requirement Group were automatically added to your order. At which point, your order will be under review by our Operations team. ​ ![](_images/3a320f5a5f390e7e.png) @@ -90,5 +91,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9940291-10dlc-campaign-compliance-requirements.md b/support-docs/en--articles--9940291-10dlc-campaign-compliance-requirements.md index 23d85ef8..05f40b7d 100644 --- a/support-docs/en--articles--9940291-10dlc-campaign-compliance-requirements.md +++ b/support-docs/en--articles--9940291-10dlc-campaign-compliance-requirements.md @@ -1,26 +1,27 @@ --- source_url: https://support.telnyx.com/en/articles/9940291-10dlc-campaign-compliance-requirements +title: "10DLC Campaign Compliance Requirements" +description: "Requirements to get a 10DLC Campaign… See Telnyx guidance and requirements Learn more about 10DLC Campaign Compliance Requirements with Telnyx." scraped: 2026-07-08 content_hash: 93cfb8acec35799dea359c45b373620d2a37db9d4b12700ef90e8bc7a3bb438a --- -10DLC Campaign Compliance Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # 10DLC Campaign Compliance Requirements -Requirements to get a 10DLC Campaign approved +Requirements to get a 10DLC Campaign… See Telnyx guidance and requirements Learn more about 10DLC Campaign Compliance Requirements with Telnyx. K -Written by Klane Pedrie -November 6, 2025 -Table of contents -# 10DLC Campaign Compliance Requirements +## 10DLC Campaign Compliance Requirements ## 10DLC requirement changes to highlight @@ -231,7 +232,7 @@ The following SMS program disclosures must be included within the terms and cond • “Message and data rates may apply” disclosure. (not required for FTEU rated programs) -It must include the types of messages consumers can expect to receive, texting cadence, message and data rate notices, any associated costs, privacy policy, opt-out instructions and other terms of use. +It must include the types of messages consumers can expect to receive, texting cadence, message and data rate notices, any associated costs, privacy policy, opt-out instructions and other terms of use. ​ ## Sample messages @@ -311,5 +312,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9959295-benin-did-requirements.md b/support-docs/en--articles--9959295-benin-did-requirements.md index 102e5d50..5f59aa8f 100644 --- a/support-docs/en--articles--9959295-benin-did-requirements.md +++ b/support-docs/en--articles--9959295-benin-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/9959295-benin-did-requirements +title: "Benin DID Requirements" +description: "Requirements to acquire Benin numbers. See Telnyx guidance and requirements Learn more about Benin DID Requirements with Telnyx." scraped: 2026-07-08 content_hash: 236eb0d78331deb1e511acc7acda7cadcee27db41e46e2eadf966235117821d1 --- -Benin DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Benin DID Requirements -Requirements to acquire Benin numbers. Start building on Telnyx today. +Requirements to acquire Benin numbers. See Telnyx guidance and requirements Learn more about Benin DID Requirements with Telnyx. -Written by NumberOps -October 15, 2024 -Table of contents -# DID Number Requirements for Benin +## DID Number Requirements for Benin In order to purchase a Benin number you will need to provide the following: @@ -63,5 +64,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9959347-cameroon-did-requirements.md b/support-docs/en--articles--9959347-cameroon-did-requirements.md index b7daae49..03faba75 100644 --- a/support-docs/en--articles--9959347-cameroon-did-requirements.md +++ b/support-docs/en--articles--9959347-cameroon-did-requirements.md @@ -1,22 +1,23 @@ --- source_url: https://support.telnyx.com/en/articles/9959347-cameroon-did-requirements +title: "Cameroon DID Requirements" +description: "Here you will find a list of detailed requirements for acquiring Cameroon numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: d7dc1d911c782047beb3d8c36ae01efbc1fd17f08f3cc3fd5d39cab0009a8272 --- -Cameroon DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Cameroon DID Requirements -Here you will find a list of detailed requirements for acquiring Cameroon numbers. +Here you will find a list of detailed requirements for acquiring Cameroon numbers. See Telnyx guidance and requirements. -Written by NumberOps -October 15, 2024 -Table of contents In order to purchase a Cameroon number you will need to provide the following: @@ -50,8 +51,8 @@ For address verification: \* Worldwide Address (street, building number, postal code, city, and country) -\* Proof of address (dated within 3 months) -​ +\* Proof of address (dated within 3 months) +​ Please note that once the documentation is received it will take approximately 72 hours to validate the information and activate the number for use. --- @@ -63,5 +64,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9959375-congo-did-requirements.md b/support-docs/en--articles--9959375-congo-did-requirements.md index aa96c0e2..2a59ed36 100644 --- a/support-docs/en--articles--9959375-congo-did-requirements.md +++ b/support-docs/en--articles--9959375-congo-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/9959375-congo-did-requirements +title: "Congo DID Requirements" +description: "Requirements to acquire Democratic Republic of the Congo numbers. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: a89286eff779b779af98a0dde5ecd0856749e72bbdfa3dfdb5d16f39fe188ec4 --- -Congo DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Congo DID Requirements -Requirements to acquire Democratic Republic of the Congo numbers. Start building on Telnyx today. +Requirements to acquire Democratic Republic of the Congo numbers. See Telnyx guidance and requirements. -Written by NumberOps -October 15, 2024 -Table of contents -# DID Number Requirements for Democratic Republic of the Congo +## DID Number Requirements for Democratic Republic of the Congo In order to purchase a Democratic Republic of the Congo number you will need to provide the following: @@ -59,5 +60,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--articles--9961409-rwanda-did-requirements.md b/support-docs/en--articles--9961409-rwanda-did-requirements.md index c6675c55..7804ea89 100644 --- a/support-docs/en--articles--9961409-rwanda-did-requirements.md +++ b/support-docs/en--articles--9961409-rwanda-did-requirements.md @@ -1,24 +1,25 @@ --- source_url: https://support.telnyx.com/en/articles/9961409-rwanda-did-requirements +title: "Rwanda DID Requirements" +description: "Requirements to acquire Rwanda numbers. See Telnyx guidance and requirements Learn more about Rwanda DID Requirements with Telnyx." scraped: 2026-07-08 content_hash: 44020cec324b16d214873f3e0947d6bf54821a2b4360859463fa9146dde9db76 --- -Rwanda DID Requirements | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Rwanda DID Requirements -Requirements to acquire Rwanda numbers. Start building on Telnyx today. +Requirements to acquire Rwanda numbers. See Telnyx guidance and requirements Learn more about Rwanda DID Requirements with Telnyx. -Written by NumberOps -October 15, 2024 -Table of contents -# DID Number Requirements for Rwanda +## DID Number Requirements for Rwanda In order to purchase a Bahrain number you will need to provide the following: @@ -57,5 +58,3 @@ Related Articles Did this answer your question? 😞😐😃 - -Table of contents diff --git a/support-docs/en--collections--12044103-regulatory.md b/support-docs/en--collections--12044103-regulatory.md index 81783010..a84bd5a2 100644 --- a/support-docs/en--collections--12044103-regulatory.md +++ b/support-docs/en--collections--12044103-regulatory.md @@ -1,19 +1,22 @@ --- source_url: https://support.telnyx.com/en/collections/12044103-regulatory +title: "Regulatory" +description: "Understanding the FCC’s Eighth Report and Order on Third-Party AuthenticationWhat is the U.S. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: f6737d9d9835983a66e7140c400405c3ab7838a6d22d616dff3510cc23547535 --- -Regulatory | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Regulatory -Regulatory Updates +Understanding the FCC’s Eighth Report and Order on Third-Party AuthenticationWhat is the U.S. See Telnyx guidance and requirements. -By Telnyx and 1 other2 authors5 articles [Understanding the FCC’s Eighth Report and Order on Third-Party Authentication](https://support.telnyx.com/en/articles/10806916-understanding-the-fcc-s-eighth-report-and-order-on-third-party-authentication)[What is the U.S. Reassigned Numbers Database?](https://support.telnyx.com/en/articles/11358700-what-is-the-u-s-reassigned-numbers-database)[Legal Update: Texas’s Mini-TCPA Now Applies to Texts](https://support.telnyx.com/en/articles/12141904-legal-update-texas-s-mini-tcpa-now-applies-to-texts)[Understanding Telnyx SOC Compliance and CertificationsThis article explains what SOC compliance is, which certifications Telnyx maintains, and how customers can access trust documentation. It helps customers quickly understand Telnyx’s security posture and where to find…](https://support.telnyx.com/en/articles/12397834-understanding-telnyx-soc-compliance-and-certifications)[Understanding the FCC’s New Do-Not-Originate (DNO) Requirements (Effective December 15, 2025)](https://support.telnyx.com/en/articles/12933869-understanding-the-fcc-s-new-do-not-originate-dno-requirements-effective-december-15-2025) diff --git a/support-docs/en--collections--133094-general-telnyx-portal-account.md b/support-docs/en--collections--133094-general-telnyx-portal-account.md index 1ea1dfd0..8f6de0b8 100644 --- a/support-docs/en--collections--133094-general-telnyx-portal-account.md +++ b/support-docs/en--collections--133094-general-telnyx-portal-account.md @@ -1,20 +1,23 @@ --- source_url: https://support.telnyx.com/en/collections/133094-general-telnyx-portal-account +title: "General - Telnyx Portal & Account" +description: "Discover Telnyx's Mission Control for account management, billing, and more. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 03af1c9749edf7bf041cab329115d66ab787256c8a757c714670184b65bf4552 --- -General - Telnyx Portal & Account | Telnyx Help Center -[Skip to main content](#main-content) + + + + # General - Telnyx Portal & Account -Discover Telnyx's Mission Control for account management, billing, and more. +Discover Telnyx's Mission Control for account management, billing, and more. See Telnyx guidance and requirements. -By Telnyx and 13 others14 authors79 articles [Bot-to-Bot Support API: Ask Telnyx Knowledge AgentExternal bots and AI agents can ask general Telnyx support and developer documentation questions using the public Knowledge Agent endpoint.](https://support.telnyx.com/en/articles/15455646-bot-to-bot-support-api-ask-telnyx-knowledge-agent)[Whitelisting Telnyx Media IP AddressesRead on to learn about SIP Media IPs and how we are working to enhance our connectivity offering.](https://support.telnyx.com/en/articles/10007243-whitelisting-telnyx-media-ip-addresses)[Understanding Configuration Propagation Delays in Mission Control Portal and APILearn how Telnyx updates move through the platform and how to optimize design around short propagation windows.](https://support.telnyx.com/en/articles/12901901-understanding-configuration-propagation-delays-in-mission-control-portal-and-api) diff --git a/support-docs/en--collections--133103-telnyx-sms-guide.md b/support-docs/en--collections--133103-telnyx-sms-guide.md index 287bf204..d225afff 100644 --- a/support-docs/en--collections--133103-telnyx-sms-guide.md +++ b/support-docs/en--collections--133103-telnyx-sms-guide.md @@ -1,22 +1,25 @@ --- source_url: https://support.telnyx.com/en/collections/133103-telnyx-sms-guide +title: "Telnyx SMS Guide" +description: "Here you will find a collection of links that will explain how to build applications using our SMS offering. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 3721309c2f818da4dcbc33b66f915825f03000fb420f64ffc3f6daa6e57e5ef3 --- -Telnyx SMS Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Telnyx SMS Guide -Here you will find a collection of links that will explain how to build applications using our SMS offering. +Here you will find a collection of links that will explain how to build applications using our SMS offering. See Telnyx guidance and requirements. K -By Klane and 10 others11 authors292 articles [Group Messaging - Bulk Sending MMSLearn how to utilize Telnyx's API v2 to bulk send MMS to up to 8 recipients.](https://support.telnyx.com/en/articles/8255134-group-messaging-bulk-sending-mms)[P2P Definition and Exemption Process](https://support.telnyx.com/en/articles/8685561-p2p-definition-and-exemption-process)[Standards for US Short Code Keywords: HELP, STOP, and Opt-In ConfirmationManaging Autoresponses for US Short Codes. Start building on Telnyx today.](https://support.telnyx.com/en/articles/9311492-standards-for-us-short-code-keywords-help-stop-and-opt-in-confirmation)[Regulatory Guidelines for US Short Code Marketing and Opt-in ProceduresCall To Action Guidelines for Short Codes. Start building on Telnyx today.](https://support.telnyx.com/en/articles/9311566-regulatory-guidelines-for-us-short-code-marketing-and-opt-in-procedures)[10DLC Campaign Compliance RequirementsRequirements to get a 10DLC Campaign approved](https://support.telnyx.com/en/articles/9940291-10dlc-campaign-compliance-requirements)[US Short Code Ordering ProcessHow to order a Short Code via Telnyx in the US](https://support.telnyx.com/en/articles/10245573-us-short-code-ordering-process)[Short Code Brand and Content Provider Registration ProcessSCR Mandated Process to order new Short Codes and to renew existing Short Codes](https://support.telnyx.com/en/articles/10245615-short-code-brand-and-content-provider-registration-process)[Short Code Compliance Quick Reference GuideCarrier Requirements when ordering a short code](https://support.telnyx.com/en/articles/11385511-short-code-compliance-quick-reference-guide) diff --git a/support-docs/en--collections--133140-voice-api-essentials.md b/support-docs/en--collections--133140-voice-api-essentials.md index 4a76d789..92b92655 100644 --- a/support-docs/en--collections--133140-voice-api-essentials.md +++ b/support-docs/en--collections--133140-voice-api-essentials.md @@ -1,22 +1,25 @@ --- source_url: https://support.telnyx.com/en/collections/133140-voice-api-essentials +title: "Voice API Essentials" +description: "In this collection you will find helpful links that explain the mission control portal features and troubleshooting… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 9631c7f140fe4fd0cfc3da121547d52dc4e586e0b3287801daa4fdaac8252d3d --- -Voice API Essentials | Telnyx Help Center -[Skip to main content](#main-content) + + + + # Voice API Essentials -In this collection you will find helpful links that explain the mission control portal features and troubleshooting tips. +In this collection you will find helpful links that explain the mission control portal features and troubleshooting… See Telnyx guidance and requirements. K -By Klane and 4 others5 authors15 articles [## Call Control / TeXML](https://support.telnyx.com/en/collections/2529888-call-control-texml) diff --git a/support-docs/en--collections--17907095-texml-tutorials.md b/support-docs/en--collections--17907095-texml-tutorials.md index 88ea2a16..474b847e 100644 --- a/support-docs/en--collections--17907095-texml-tutorials.md +++ b/support-docs/en--collections--17907095-texml-tutorials.md @@ -1,19 +1,21 @@ --- source_url: https://support.telnyx.com/en/collections/17907095-texml-tutorials +title: "TeXML tutorials" +description: "TeXML product… See Telnyx guidance and requirements Learn more about TeXML tutorials with Telnyx See the full guide." scraped: 2026-07-08 content_hash: 5efb16f403e13f6f0d15f79f8afa6751b2d56cf66fc93319b07f36d6fa8cdfc3 --- -TeXML tutorials | Telnyx Help Center -[Skip to main content](#main-content) + + + # TeXML tutorials -TeXML product tutorials +TeXML product… See Telnyx guidance and requirements Learn more about TeXML tutorials with Telnyx See the full guide. -By Telnyx1 author2 articles [TeXML Bin Simple Voicemail and Call ForwardingGet started quickly with Telnyx Programmable Voice and the TexML Bin feature. Explore our comprehensive documentation, tutorials, and quickstart guide to effortlessly integrate TexML Bin into your voice applications.](https://support.telnyx.com/en/articles/13386198-texml-bin-simple-voicemail-and-call-forwarding)[Twilio TwiML Conference on TelnyxSwap to Telnyx with your existing TwiML code and Twilio SDK. Start building on Telnyx today.](https://support.telnyx.com/en/articles/13389311-twilio-twiml-conference-on-telnyx) diff --git a/support-docs/en--collections--18868947-whatsapp-business.md b/support-docs/en--collections--18868947-whatsapp-business.md index 97a73759..a84e43e2 100644 --- a/support-docs/en--collections--18868947-whatsapp-business.md +++ b/support-docs/en--collections--18868947-whatsapp-business.md @@ -1,19 +1,21 @@ --- source_url: https://support.telnyx.com/en/collections/18868947-whatsapp-business +title: "WhatsApp Business" +description: "Guides and resources for using WhatsApp Business Platform on Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 1a12eb8d90375a48bbaa73fb63c61d5e90b8633a7f966ac1f28e966c2d95cdd3 --- -WhatsApp Business | Telnyx Help Center -[Skip to main content](#main-content) + + + # WhatsApp Business -Guides and resources for using WhatsApp Business Platform on Telnyx. +Guides and resources for using WhatsApp Business Platform on Telnyx. See Telnyx guidance and requirements. -By Telnyx1 author10 articles [What is WhatsApp Business Platform?Learn what WhatsApp Business Platform is and how Telnyx integrates with it as a Business Solution Provider.](https://support.telnyx.com/en/articles/13986480-what-is-whatsapp-business-platform)[WhatsApp Message Types ExplainedUnderstand the difference between template messages and free-form messages, and when to use each conversation type.](https://support.telnyx.com/en/articles/13986481-whatsapp-message-types-explained)[WhatsApp 24-Hour Conversation WindowHow the WhatsApp 24-hour conversation window works, what opens it, and what happens when it expires.](https://support.telnyx.com/en/articles/13986482-whatsapp-24-hour-conversation-window)[WhatsApp Message Templates GuideHow WhatsApp message templates work, the approval process, categories, and tips for getting templates approved.](https://support.telnyx.com/en/articles/13986483-whatsapp-message-templates-guide)[WhatsApp Pricing on TelnyxHow WhatsApp conversation-based billing works on Telnyx, including categories and billing types.](https://support.telnyx.com/en/articles/13986484-whatsapp-pricing-on-telnyx)[How to Set Up WhatsApp on TelnyxStep-by-step guide to setting up WhatsApp Business on Telnyx using the Embedded Signup flow.](https://support.telnyx.com/en/articles/13986485-how-to-set-up-whatsapp-on-telnyx)[How to Create WhatsApp Message TemplatesStep-by-step guide to creating, managing, and getting WhatsApp message templates approved.](https://support.telnyx.com/en/articles/13986486-how-to-create-whatsapp-message-templates)[How to Configure WhatsApp WebhooksSet up webhook endpoints to receive inbound WhatsApp messages and delivery status updates.](https://support.telnyx.com/en/articles/13986487-how-to-configure-whatsapp-webhooks)[WhatsApp FAQFrequently asked questions about WhatsApp Business Platform on Telnyx.](https://support.telnyx.com/en/articles/13986488-whatsapp-faq)[WhatsApp Troubleshooting GuideCommon WhatsApp issues and how to resolve them: signup, templates, delivery, and quality rating.](https://support.telnyx.com/en/articles/13986489-whatsapp-troubleshooting-guide) diff --git a/support-docs/en--collections--1895859-telnyx-global-iot-sims.md b/support-docs/en--collections--1895859-telnyx-global-iot-sims.md index 18d8256a..b5cbe12e 100644 --- a/support-docs/en--collections--1895859-telnyx-global-iot-sims.md +++ b/support-docs/en--collections--1895859-telnyx-global-iot-sims.md @@ -1,22 +1,24 @@ --- source_url: https://support.telnyx.com/en/collections/1895859-telnyx-global-iot-sims +title: "Telnyx Global IoT SIMs" +description: "Here you will find a collection of FAQs and guides on all things Wireless. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 0eb08686c104ea160db3952a3f73a0288833428084bef5d3cb09d68bc3824a60 --- -Telnyx Global IoT SIMs | Telnyx Help Center -[Skip to main content](#main-content) + + + ![](_images/a5d05579ab88c7ea.png) # Telnyx Global IoT SIMs -Here you will find a collection of FAQs and guides on all things Wireless. +Here you will find a collection of FAQs and guides on all things Wireless. See Telnyx guidance and requirements. K -By Telnyx and 3 others4 authors21 articles [## Getting Started With Telnyx SIM](https://support.telnyx.com/en/collections/8572741-getting-started-with-telnyx-sim) diff --git a/support-docs/en--collections--19623087-ai-assistant.md b/support-docs/en--collections--19623087-ai-assistant.md index ad69445c..49a21d19 100644 --- a/support-docs/en--collections--19623087-ai-assistant.md +++ b/support-docs/en--collections--19623087-ai-assistant.md @@ -1,21 +1,23 @@ --- source_url: https://support.telnyx.com/en/collections/19623087-ai-assistant +title: "AI Assistant" +description: "Comprehensive AI Assistants Configuration Walk-ThroughThis article will explain from start to finish on how to… See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: c5a27d21ee3bed4bfcbf4f5cab3b959e0145ea9cad6e6722158596434899f2f6 --- -AI Assistant | Telnyx Help Center -[Skip to main content](#main-content) + + + # AI Assistant -AI Assistant +Comprehensive AI Assistants Configuration Walk-ThroughThis article will explain from start to finish on how to… See Telnyx guidance and requirements. Z -By Zane1 author1 article [Comprehensive AI Assistants Configuration Walk-ThroughThis article will explain from start to finish on how to configure your AI assistant, concluding with a real world use case to showcase.](https://support.telnyx.com/en/articles/12232444-comprehensive-ai-assistants-configuration-walk-through) diff --git a/support-docs/en--collections--3840515-telnyx-storage.md b/support-docs/en--collections--3840515-telnyx-storage.md index 70133e26..02519c3f 100644 --- a/support-docs/en--collections--3840515-telnyx-storage.md +++ b/support-docs/en--collections--3840515-telnyx-storage.md @@ -1,19 +1,21 @@ --- source_url: https://support.telnyx.com/en/collections/3840515-telnyx-storage +title: "Telnyx Storage" +description: "Here you will find a collection of FAQs and guides on all things Telnyx Storage. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 132b486353b312e2cea8cd1037be324c88e5c4d3f0bff8127937e56dc4119ab5 --- -Telnyx Storage | Telnyx Help Center -[Skip to main content](#main-content) + + + # Telnyx Storage -Here you will find a collection of FAQs and guides on all things Telnyx Storage. +Here you will find a collection of FAQs and guides on all things Telnyx Storage. See Telnyx guidance and requirements. -By Telnyx and 1 other2 authors20 articles [Get Started with Telnyx Storage & Inference GuideThis article provides you with a guide to setting up Telnyx Storage on your account](https://support.telnyx.com/en/articles/8344129-get-started-with-telnyx-storage-inference-guide)[Use rclone with Telnyx StorageEasily configure rclone with Telnyx Storage using our step-by-step guide for efficient file transfer and storage management.](https://support.telnyx.com/en/articles/6964272-use-rclone-with-telnyx-storage)[Use MSP360 Cloudberry Explorer with Telnyx StorageLearn how to setup MSP360 Cloudberry Explorer, an intuitive file explorer, with Telnyx Storage for effective file management and transfer.](https://support.telnyx.com/en/articles/6964249-use-msp360-cloudberry-explorer-with-telnyx-storage)[Use WAL-G with Telnyx StorageMaximize the benefits of WAL-G, a robust backup tool for PostgreSQL, by following our guide to configure it with Telnyx Storage.](https://support.telnyx.com/en/articles/6966381-use-wal-g-with-telnyx-storage)[Use Cyberduck with Telnyx StorageLearn how to set up Cyberduck, a popular FTP client, with Telnyx Storage for seamless file transfer and storage management.](https://support.telnyx.com/en/articles/6964207-use-cyberduck-with-telnyx-storage)[Use S3 Browser with Telnyx StorageSimplify your cloud storage management by following our guide to configuring S3 Browser with Telnyx Storage.](https://support.telnyx.com/en/articles/6965267-use-s3-browser-with-telnyx-storage)[Use Arq Backup with Telnyx StorageDiscover how to set up Arq Backup with Telnyx Storage for secure and efficient file backup and storage management.](https://support.telnyx.com/en/articles/7869213-use-arq-backup-with-telnyx-storage)[Use Backup4all with Telnyx StorageLearn how to set up Backup4all, a comprehensive backup software, with Telnyx Storage for automated and reliable data backup and recovery.](https://support.telnyx.com/en/articles/7869264-use-backup4all-with-telnyx-storage)[Use Duplicati with Telnyx StorageDiscover how to set up Duplicati, an open-source backup solution, with Telnyx Storage for secure and automated backup and recovery.](https://support.telnyx.com/en/articles/7873510-use-duplicati-with-telnyx-storage)[Use WinSCP with Telnyx StorageDiscover how to set up WinSCP with Telnyx Storage for effortless file transfer and efficient storage management.](https://support.telnyx.com/en/articles/7903390-use-winscp-with-telnyx-storage)[Use WebDrive with Telnyx StorageLearn how to integrate WebDrive, a powerful file transfer client, with Telnyx Storage for seamless file management and storage.](https://support.telnyx.com/en/articles/8047969-use-webdrive-with-telnyx-storage)[Use ODrive with Telnyx StorageLearn how to set up ODrive, a synchronization tool, with Telnyx Storage for seamless integration and synchronization of your files.](https://support.telnyx.com/en/articles/8047956-use-odrive-with-telnyx-storage)[Use ExpanDrive with Telnyx StorageLearn how to integrate ExpanDrive, a powerful cloud storage client, with Telnyx Storage for seamless access and management of your files.](https://support.telnyx.com/en/articles/8047945-use-expandrive-with-telnyx-storage)[Use CrossFTP with Telnyx StorageLearn how to set up CrossFTP, a powerful FTP client, with Telnyx Storage for seamless file transfer and management.](https://support.telnyx.com/en/articles/8047941-use-crossftp-with-telnyx-storage)[Use DragonDisk with Telnyx StorageSet up DragonDisk with your cloud storage provider for effortless file management and seamless access to your data across multiple accounts.](https://support.telnyx.com/en/articles/8047928-use-dragondisk-with-telnyx-storage)[Use Cloudmounter with Telnyx StorageDiscover how to configure CloudMounter with Telnyx Storage to seamlessly access and manage your files across multiple cloud accounts](https://support.telnyx.com/en/articles/8047914-use-cloudmounter-with-telnyx-storage)[Use GoodSync with Telnyx StorageLearn how to set up GoodSync with Telnyx Storage to effortlessly synchronize and securely backup your files for seamless data management.](https://support.telnyx.com/en/articles/8047898-use-goodsync-with-telnyx-storage)[Use Syncovery with Telnyx StorageExplore how to configure Syncovery with Telnyx Storage for seamless file transfer, synchronization, and secure data backup and recovery.](https://support.telnyx.com/en/articles/8047874-use-syncovery-with-telnyx-storage)[Use AirExplorer with Telnyx StorageLearn how to integrate AirExplorer, a powerful file management software, with Telnyx Storage for seamless and efficient file storage](https://support.telnyx.com/en/articles/8048045-use-airexplorer-with-telnyx-storage)[Use NetDrive3 with Telnyx StorageLearn how to integrate NetDrive3, a powerful remote storage mapping tool, with Telnyx Storage for seamless management of your data.](https://support.telnyx.com/en/articles/8048024-use-netdrive3-with-telnyx-storage) diff --git a/support-docs/en--collections--3968222-telnyx-number-management-guide.md b/support-docs/en--collections--3968222-telnyx-number-management-guide.md index 8cd047be..f193565e 100644 --- a/support-docs/en--collections--3968222-telnyx-number-management-guide.md +++ b/support-docs/en--collections--3968222-telnyx-number-management-guide.md @@ -1,20 +1,22 @@ --- source_url: https://support.telnyx.com/en/collections/3968222-telnyx-number-management-guide +title: "Telnyx Number Management Guide" +description: "Number searching, ordering, editing, porting and requirements can be found here. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 32ec2f1ccf7a710b361b5283f04c7efdf6b0e3de4098089bd3c884236314652d --- -Telnyx Number Management Guide | Telnyx Help Center -[Skip to main content](#main-content) + + + # Telnyx Number Management Guide -Number searching, ordering, editing, porting and requirements can be found here. +Number searching, ordering, editing, porting and requirements can be found here. See Telnyx guidance and requirements. -By Telnyx and 14 others15 authors226 articles [How to Verify Phone Numbers behind an IVRSome phone numbers sit behind an IVR (interactive voice response) system and require dialing an extension to reach the right person. Telnyx now supports verifying numbers behind an IVR automatically…](https://support.telnyx.com/en/articles/12386088-how-to-verify-phone-numbers-behind-an-ivr) diff --git a/support-docs/en--collections--3968237-telnyx-sip-trunking-configurations.md b/support-docs/en--collections--3968237-telnyx-sip-trunking-configurations.md index ce0c181a..4b8e09d6 100644 --- a/support-docs/en--collections--3968237-telnyx-sip-trunking-configurations.md +++ b/support-docs/en--collections--3968237-telnyx-sip-trunking-configurations.md @@ -1,22 +1,24 @@ --- source_url: https://support.telnyx.com/en/collections/3968237-telnyx-sip-trunking-configurations +title: "Telnyx SIP Trunking Configurations" +description: "Use Telnyx as your voice carrier with the compatible soft phone or pbx of your choice. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: fec02b478f9449de3333f4013b912380ba53497b7d8c46b9985c755324b7c119 --- -Telnyx SIP Trunking Configurations | Telnyx Help Center -[Skip to main content](#main-content) + + + # Telnyx SIP Trunking Configurations -Use Telnyx as your voice carrier with the compatible soft phone or pbx of your choice. +Use Telnyx as your voice carrier with the compatible soft phone or pbx of your choice. See Telnyx guidance and requirements. C -By Customer and 12 others13 authors199 articles [How to Configure a SIP TrunkStep-by-step guide on setting up a SIP Trunk with Telnyx using a compatible soft phone or system.](https://support.telnyx.com/en/articles/8096455-how-to-configure-a-sip-trunk)[How to configure a Thirdlane PBXIn this article we will walk you through how to configure a Thirdlane PBX IP trunk at Telnyx.](https://support.telnyx.com/en/articles/1130631-how-to-configure-a-thirdlane-pbx)[Bicom: PBXware SetupGuide to configure Bicom PBXware with Telnyx as the SMS provider for unified communication.](https://support.telnyx.com/en/articles/5138185-bicom-pbxware-setup)[How Telnyx Handles SRV Records for SIP CallsSRV Records for SIP calls](https://support.telnyx.com/en/articles/10666839-how-telnyx-handles-srv-records-for-sip-calls)[Configure P-Charge-Info for Private PBX (Example: FreePBX)Learn how to add a P-Charge-Info SIP header for calls made through your private PBX (using FreePBX as an example).](https://support.telnyx.com/en/articles/12580765-configure-p-charge-info-for-private-pbx-example-freepbx)[Configure Token Authentication Header (X-Telnyx-Token) in FreePBXAdd a Telnyx token-based authentication header to outbound SIP calls from your FreePBX PBX system.](https://support.telnyx.com/en/articles/12580952-configure-token-authentication-header-x-telnyx-token-in-freepbx)[[BETA] How to Verify Phone Numbers Using DTMF (Press 1 to Verify)Telnyx now supports DTMF-based phone number verification, which allows you to verify phone numbers by simply pressing 1 during a verification call.](https://support.telnyx.com/en/articles/13854980-beta-how-to-verify-phone-numbers-using-dtmf-press-1-to-verify) diff --git a/support-docs/en--collections--3968239-telnyx-fax-configuration-errors.md b/support-docs/en--collections--3968239-telnyx-fax-configuration-errors.md index c93aae16..035f2ccc 100644 --- a/support-docs/en--collections--3968239-telnyx-fax-configuration-errors.md +++ b/support-docs/en--collections--3968239-telnyx-fax-configuration-errors.md @@ -1,19 +1,21 @@ --- source_url: https://support.telnyx.com/en/collections/3968239-telnyx-fax-configuration-errors +title: "Telnyx Fax Configuration & Errors" +description: "How to setup and configure Telnyx FAX and its applications. See Telnyx guidance and requirements Learn more about Telnyx Fax Configuration & Errors with Telnyx." scraped: 2026-07-08 content_hash: e3bb5c88aca9a9e4847e26ca10fd118d205b8e8552c58590e60b78722e4fa910 --- -Telnyx Fax Configuration & Errors | Telnyx Help Center -[Skip to main content](#main-content) + + + # Telnyx Fax Configuration & Errors -How to setup and configure Telnyx FAX and its applications. Learn to how to avoid FAX errors. +How to setup and configure Telnyx FAX and its applications. See Telnyx guidance and requirements Learn more about Telnyx Fax Configuration & Errors with Telnyx. -By Telnyx and 1 other2 authors2 articles [Fax API - Error ListIn this article find explanations for both outbound and inbound errors you might experience with Programmable Fax.](https://support.telnyx.com/en/articles/4967498-fax-api-error-list)[Fax service with Telnyx (via T.38 or G711)Learn more about setting up fax service with Telnyx using either T.38 or g711.](https://support.telnyx.com/en/articles/1130672-fax-service-with-telnyx-via-t-38-or-g711) diff --git a/support-docs/en--collections--3968260-telnyx-identity-verification-tools.md b/support-docs/en--collections--3968260-telnyx-identity-verification-tools.md index 5dc9d4ac..de4c805e 100644 --- a/support-docs/en--collections--3968260-telnyx-identity-verification-tools.md +++ b/support-docs/en--collections--3968260-telnyx-identity-verification-tools.md @@ -1,19 +1,21 @@ --- source_url: https://support.telnyx.com/en/collections/3968260-telnyx-identity-verification-tools +title: "Telnyx Identity & Verification Tools" +description: "A comprehensive list on how to navigate various Telnyx Identity and verification tools. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 15fd693ee1a81249066865a281c22839d5ef29126d9e0e9b3754d600352528d6 --- -Telnyx Identity & Verification Tools | Telnyx Help Center -[Skip to main content](#main-content) + + + # Telnyx Identity & Verification Tools -A comprehensive list on how to navigate various Telnyx Identity and verification tools. +A comprehensive list on how to navigate various Telnyx Identity and verification tools. See Telnyx guidance and requirements. -By David1 author1 article [Telnyx Verify: 2FA made easyThis article describes what is and how to get started with Telnyx Verify](https://support.telnyx.com/en/articles/5701653-telnyx-verify-2fa-made-easy) diff --git a/support-docs/en--collections--5317581-networking-using-telnyx.md b/support-docs/en--collections--5317581-networking-using-telnyx.md index 0f053acc..c21e27d3 100644 --- a/support-docs/en--collections--5317581-networking-using-telnyx.md +++ b/support-docs/en--collections--5317581-networking-using-telnyx.md @@ -1,21 +1,23 @@ --- source_url: https://support.telnyx.com/en/collections/5317581-networking-using-telnyx +title: "Networking Using Telnyx" +description: "Create the ultimate networking control and experience with Telnyx. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 87039de8044255751373f3429131a3caac74fcf29bb8616ff10423d667451d13 --- -Networking Using Telnyx | Telnyx Help Center -[Skip to main content](#main-content) + + + # Networking Using Telnyx -Create the ultimate networking control and experience with Telnyx. Start building on Telnyx today. +Create the ultimate networking control and experience with Telnyx. See Telnyx guidance and requirements. K -By Telnyx and 1 other2 authors10 articles [Global IP & Edge RoutingStep by step process on how to get started with Telnyx Networking via procurement of Global IPs and setting up Global Edge Routing](https://support.telnyx.com/en/articles/8103257-global-ip-edge-routing)[Telnyx Networking on Android/iOSGlobal Edge Router setup using the WireGuard App for the iOS and Android mobile platforms](https://support.telnyx.com/en/articles/8104413-telnyx-networking-on-android-ios)[Telnyx Networking on AWS LightsailThis guide provides a step-by-step process to deploy a Lightsail Virtual Private Server (VPS) on Amazon AWS and configure Telnyx to it](https://support.telnyx.com/en/articles/8103288-telnyx-networking-on-aws-lightsail)[Telnyx Networking on AWS VPCA step-by-step process to deploy a Virtual Private Server (VPS) on Amazon AWS and configure Telnyx Edge Routing to it.](https://support.telnyx.com/en/articles/8104309-telnyx-networking-on-aws-vpc)[Telnyx Networking on Azure Linux VMsSetup and deploy the Telnyx Networking product on Azure Linux Virtual Machines](https://support.telnyx.com/en/articles/8104343-telnyx-networking-on-azure-linux-vms)[Telnyx Networking on UbuntuTutorial on connecting a Digital Ocean Ubuntu Server to Telnyx's Cloud VPN via WireGuard.](https://support.telnyx.com/en/articles/8104274-telnyx-networking-on-ubuntu)[Telnyx Networking on Oracle VMsGuide to set up Telnyx Edge Routing on Oracle VMs using WireGuard for secure connectivity.](https://support.telnyx.com/en/articles/8104436-telnyx-networking-on-oracle-vms)[Telnyx Networking on PfSenseGuide on setting up Telnyx networking on pfSense. Ensure seamless connectivity!](https://support.telnyx.com/en/articles/8201852-telnyx-networking-on-pfsense)[Intro to Telnyx Edge RouterDive into the Telnyx Edge Router's functionalities and benefits. Get started now!](https://support.telnyx.com/en/articles/8126141-intro-to-telnyx-edge-router)[How to configure Global Edge Router with TelnyxGet access to your global edge network in minutes. Start building on Telnyx today.](https://support.telnyx.com/en/articles/8002565-how-to-configure-global-edge-router-with-telnyx) diff --git a/support-docs/en--collections--5782829-webrtc-voice-sdk.md b/support-docs/en--collections--5782829-webrtc-voice-sdk.md index 6011968e..5d2504d7 100644 --- a/support-docs/en--collections--5782829-webrtc-voice-sdk.md +++ b/support-docs/en--collections--5782829-webrtc-voice-sdk.md @@ -1,19 +1,21 @@ --- source_url: https://support.telnyx.com/en/collections/5782829-webrtc-voice-sdk +title: "WebRTC Voice SDK" +description: "Telnyx provides detailed setup guides for iOS and Android push notifications using the WebRTC Voice SDK. See Telnyx guidance and requirements." scraped: 2026-07-08 content_hash: 62afa9fe916ecc70451ec4034f7348ee06bd22ea669b4540c888761c3314446d --- -WebRTC Voice SDK | Telnyx Help Center -[Skip to main content](#main-content) + + + # WebRTC Voice SDK -Telnyx provides detailed setup guides for iOS and Android push notifications using the WebRTC Voice SDK. +Telnyx provides detailed setup guides for iOS and Android push notifications using the WebRTC Voice SDK. See Telnyx guidance and requirements. -By David1 author2 articles [How to Setup iOS Push NotificationsResolve the CA error for your webhook URL. Understand the root cause and solutions.](https://support.telnyx.com/en/articles/8268170-how-to-setup-ios-push-notifications)[Android Push Notification SetupIntegrate Android push notifications with Telnyx's WebRTC SDK. Start here!](https://support.telnyx.com/en/articles/8268140-android-push-notification-setup)