A native support-ticket workflow proof covering queue state, SLA risk, escalation, knowledge references, resolution, and audit evidence.
Status: native-validated public release (v1.0.0)
Portfolio lane: Knowledge and support
Stack: .NET 8 / ASP.NET Core / C# 12
KBForge: reference-only linking; no live connection
Evidence: two screenshot groups, eight native captures
ticket -> assign -> respond -> knowledge link / escalation -> resolve
Priority determines first-response and resolution targets. Public replies record first-response evidence, while escalation and resolution are retained as explicit audit events.
v1.0.0 supports knowledge article references only. It does not call KBForge or any other live knowledge service.
Every customer, ticket, reply, target, product, and support event in the public demonstration is synthetic.
.\tools\verify-release.ps1