I think in the long run and with our new mampf-infra setup, we'd want something like a ticket system, where people can more easily reach out to us via the MaMpf interface itself, and where we can also more easily manage replies (and e.g. see that tickets are closed etc.).
There is Help Scout, but it costs money. Maybe we can also try out Zendesk, which is a "Free self-hosted Zendesk & Help Scout alternative". We should definitely talk to some more people to find out what they are using and why they are happy / not happy with specific self-hosted solutions.
I think in the long run and with our new mampf-infra setup, we'd want something like a ticket system, where people can more easily reach out to us via the MaMpf interface itself, and where we can also more easily manage replies (and e.g. see that tickets are closed etc.).
There is Help Scout, but it costs money. Maybe we can also try out Zendesk, which is a "Free self-hosted Zendesk & Help Scout alternative". We should definitely talk to some more people to find out what they are using and why they are happy / not happy with specific self-hosted solutions.