Triage Application

Setup

python3 -m venv venv
source venv/bin/activate
pip install -r requirements.txt

Run

python main.py

Test

pytest

Deactivate virtual environment

deactivate

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How to Use

When you run the app you will see a menu with four options:

=== Triage Application ===

1. View queue
2. Submit case
3. Resolve case
4. Quit

1. View queue

Displays all open cases sorted by severity — Critical cases appear first, then High, Medium, and Low. Cases at the same severity level are shown oldest-first.

#     ID         Severity   Description
-------------------------------------------------------
1     3a2f1b4c   Critical   Database server unresponsive
2     9d4e7a1f   High       Login page returning 500 error
3     1c8b2d9e   Medium     Report export running slowly

2. Submit a case

You will be prompted for two things:

• Description — a plain-English summary of the issue (cannot be empty)
• Severity — one of: Critical, High, Medium, or Low (case-insensitive)

Description: Login page returning 500 error
Severity (Critical / High / Medium / Low): High

Case submitted. ID: 9d4e7a1f | Severity: High

If you enter an invalid severity or an empty description, the app will display an error and return you to the menu without creating a case.

3. Resolve a case

You will be prompted for the case ID shown in the queue. Once resolved, the case is permanently removed from the active queue.

Enter case ID to resolve: 3a2f1b4c

Resolved — [Critical] Database server unresponsive (ID: 3a2f1b4c)

If the ID does not match any open case, the app will display an error and nothing in the queue will change.

4. Quit

Exits the application. All cases are held in memory only — they will not persist after the app closes.