I’m a bilingual technology and communication professional with over 10 years of experience across SaaS implementation, product management, technical documentation, customer enablement, localization, accessibility, and higher education.
I collaborate with customers, developers, product teams, and subject-matter experts to translate complex needs into practical solutions. My work includes requirements analysis, product planning, onboarding and training, UAT, process improvement, accessible documentation, and multilingual content.
Based in San Juan, Puerto Rico, I am authorized to work in the United States without sponsorship and open to remote or hybrid opportunities, as well as roles involving travel.
- Software and product documentation
- User guides, SOPs, and knowledge bases
- Business process and workflow documentation
- UAT guides and implementation documentation
- Technical editing and content restructuring
- Documentation templates and style guides
- Accessible Word and digital documents
- WCAG- and screen-reader-informed content reviews
- English–Spanish technical and multilingual content
- Research-based technical communication
I work closely with developers, product owners, implementation teams, and subject-matter experts to document software features, business processes, integrations, testing procedures, and support workflows.
My accessibility work focuses on digital content, document structure, semantic organization, screen-reader interaction, WCAG, WAI-ARIA, and the needs of blind and visually impaired users.
I create, edit, and adapt technical and institutional content for English- and Spanish-speaking audiences, combining technical writing with professional translation and localization experience.
Documentation and collaboration tools: Microsoft Word, Microsoft 365, Markdown, GitHub, SharePoint, Confluence, Azure DevOps, Dynamics 365, Power Automate, and WordPress.
Accessibility: WCAG, WAI-ARIA, semantic HTML, accessible document structure, NVDA, JAWS, VoiceOver, and TalkBack.
- Product strategy and product operations
- Customer success, adoption, and enablement
- SaaS implementation and process improvement
- Documentation systems and content operations
- AI-assisted workflows and automation
- Digital accessibility and inclusive user experience
- Multilingual technical communication and localization
- Human-computer interaction and assistive technologies
I’m open to collaborating on:
- Product management and product operations
- SaaS implementation and customer success
- Business analysis and requirements gathering
- Customer onboarding, training, and enablement
- Technical writing and software documentation
- Knowledge bases, help centers, and content strategy
- UAT planning, testing, and process improvement
- Digital accessibility reviews and remediation
- Localization and multilingual content
- Technical editing, research, and consulting
📍 San Juan, Puerto Rico, United States