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Product Discovery Practice Hub

A small, shared home for the Merchandising & Search team. It answers three everyday questions:

  • A search looks wrong — what do I do?
  • Where do I write it down so it doesn't get lost?
  • How do I get real evidence about what shoppers are doing?

That's the whole first release. We'll add more only when a real question asks for it.

What's here

Page For
Start Here The 2-minute orientation. Read this first.
Who you're serving The big idea: Insight is configuration-driven, not persona-driven. Short and forwardable — read this.
Working a logged-in account The seven Experience Profiles and the configs that masquerade as search bugs.
When a search looks wrong A step-by-step walkthrough when results look off.
Log a search problem How to record a problem so someone can pick it up.
Ask the Discovery agent Get search evidence in plain English from the team's AI agent.

What this folder actually is

This is the source of truth for the hub's content. The pages here are written to be published into Microsoft Teams / SharePoint, where the team actually reads them. This repo is where we draft and keep the master copy; SharePoint is where people go.

  • To stand up the Teams + SharePoint side, follow SETUP-M365.md.
  • When you edit a page here, re-publish it in SharePoint (the setup guide explains how).

How it connects to the rest of our tooling

This hub is deliberately non-technical. The heavy lifting lives elsewhere and we just point to it:

  • The Discovery Intelligence agent (search evidence from Adobe Analytics + LogRocket) lives in the Analyst Workbench repo — see Ask the Discovery agent.
  • The Analyst Workbench and fusion-mcp server are the analytics engine behind the scenes. We link to them; we don't duplicate or move them.

Adding to the hub later

Resist the urge to build a big wiki. Add a page only when someone actually asks the same question twice. Keep every new page in plain language a merchandiser would use.

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