Add "Ticket Topic Approval" plugin - #306
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Holds tickets opened under a flagged Help Topic in a restricted holding department so they stay invisible to every agent except the topic's designated approvers, until one of them approves or rejects the ticket. - Per-topic approver agents/teams configured in the plugin instance - Approve moves the ticket to its normal department; reject adds a note and optionally closes it - In-page workflow while pending: prominent Approve/Decline bar, forces the Internal Note tab, adds "Approve/Decline with note" buttons - Timeline events (held / granted / rejected) via ThreadEvent subclasses - Editable Email Templates (approval.needed / granted / rejected) registered under the Emails > Templates admin - decision endpoint on the ajax.scp dispatcher re-checks approver rights Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
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Add missing yead highly asked for feature as plugin
Holds tickets opened under a flagged Help Topic in a restricted holding department so they stay invisible to every agent except the topic's designated approvers, until one of them approves or rejects the ticket.