Remove channels unused by certain helplines - #4688
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As we create more channels like voicemail and CAD (for LA CIRCLE / Motorola), we want to make sure these new channels don't show up in the Contacts Waiting queue area for our existing helplines.
Channel boxes are set as part of service configuration files, here's Childhelp's as an example: https://github.com/techmatters/flex-plugins/blob/master/twilio-iac/helplines/usch/configs/service-configuration/common.json
Default is just all channels available, and not all helplines have their individual channels set.
I changed ~13 helplines' config files. I used helpline hcl files (twilio-iac/helplines/usch/staging.hcl) as a source of truth for which channels are actually configured.