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Remove channels unused by certain helplines - #4688

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removeUnusedChannels
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Remove channels unused by certain helplines#4688
annaliseirby090 wants to merge 1 commit into
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removeUnusedChannels

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As we create more channels like voicemail and CAD (for LA CIRCLE / Motorola), we want to make sure these new channels don't show up in the Contacts Waiting queue area for our existing helplines.

Channel boxes are set as part of service configuration files, here's Childhelp's as an example: https://github.com/techmatters/flex-plugins/blob/master/twilio-iac/helplines/usch/configs/service-configuration/common.json

Default is just all channels available, and not all helplines have their individual channels set.

I changed ~13 helplines' config files. I used helpline hcl files (twilio-iac/helplines/usch/staging.hcl) as a source of truth for which channels are actually configured.

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