amazon-connect

⛳️ PASS: Amazon Web Services Certified (AWS Certified) Cloud Practitioner (CLF-C02) by learning based on our Questions & Answers (Q&A) Practice Tests Exams.

AI Phone Agent: A starter kit to build AI agents that answer real phone calls and talk to customers in real time. Amazon Connect, OpenAI SIP, and the OpenAI Realtime API. Dial +1 844-593-8442 to try the demo.

Sample code for building a serverless CCP dashboard for Amazon Connect.

Create Amazon Connect instances, contact flows etc. with CloudFormation

A set of custom AWS Well-Architected Lenses for Amazon Connect, AWS's cloud contact center software

Infrastructure as Code framework for automating Amazon Connect deployments using GitLab CI/CD and Terraform

Node JS server for transferring real-time messages between WhatsApp and Amazon Connect Chat via Twilio's WhatsApp Business API Sandbox.

AICC(AI Contact Center) Builder is an open source Agentic AI webapp that builds all the required assets you need to build a comprehensive, Amazon Connect Customer self-service AI Agent.

Starter project to create a dashboard to interact with Amazon Connect Global Resiliency APIs

This repo contains a sample application to show how to build a voice interface for patient outcome reporting (PRO) by leveraging NLP capabilities provided by Amazon Lex and its integration with AWS's cloud contact center offering, Amazon Connect.

Amazon Connect Multi-Lingual ChatGPT Voice Bot via AWS Lex written in Java

Amazon Q in Connect - S3 Integration Template: Automatically deploy and integrate Amazon Connect with Amazon Q in Connect Knowledge Base using Amazon S3 as its data source. Contact center administrators can quickly and easily manage knowledge content using familiar Amazon S3 actions.

This repository provides code samples and patterns for integrating Social Media with Amazon Connect using Chat. Each use case demonstrates common integration patterns with complete implementations using AWS CDK.

A GitHub Action that automates the comparison of Amazon Connect contact flow versions and generates visual HTML reports of flow changes.

Amazon Connect Chat SDK for iOS

This repository provides code samples and patterns for integrating WhatsApp Business with Amazon Connect using AWS End User Messaging. Each use case demonstrates common integration patterns with complete implementations using AWS CDK.

IaC and DevOps pipelines for Amazon Connect architectures

Create Amazon Connect Agentless Outbound Campaign using AWS Step Functions.

Visualize Amazon Connect instance metrics in CloudWatch Dashboard

This code will set up a contact flow/IVR for real time authentication with Mobile BankID and can be deployed in minutes.