Save persistent data or file in UserDefaults, Keychain, File System, Memory Cache, URLCache
Sandbox environment for deliberately breaking application components to simulate real-world incidents and practice support workflows. 🐞
Flask-based senior support management system demonstrating business analysis, client and service workflows, appointment management, operational reporting, privacy-aware design, and automated testing.
Java Spring Boot release monitoring application with semantic version checks, GitHub Releases, PostgreSQL, Flyway, Testcontainers, and Docker.
Real-world SQL investigations for Product Support using PostgreSQL and DBeaver.
Reference implementation for support queue monitoring, SLA-risk triage and AI-to-human handoffs.
Portfolio for software implementation, SaaS onboarding and application support.
Mock HR and financial application support portal demonstrating incident intake, knowledge management, SLA tracking, SQL reporting, documentation, and user training.
PowerShell script that automates log file cleanup based on retention rules defined in a CSV. Includes a log generator for testing.
FastAPI audit logging and observability project with structured JSON logs, request IDs, Docker, Kubernetes, and GitHub Actions.
Hands-on IT Support, Systems Administration, ITSM and Healthcare Application Support labs.
PowerShell script to monitor Windows services, enforce desired state (Running/Stopped), and log results.
Local support-engineering portfolio lab for SaaS ticket triage, SQL investigation, SLA prioritization, customer replies, and engineering escalations.
Python Backend / API Automation profile: QA/API, application support, internal tools, DriveDesk evidence, FastAPI, Docker.
Aspiring IT Support & Application Support Analyst focused on troubleshooting, system support, and SQL-based applications.
A SQL data investigation project simulating real Application Support Analyst work, including troubleshooting queries, data analysis, and realistic support tickets.
ETL automation project using Python, SQLite and SQL to validate transaction data and generate operational reports for Application Support scenarios.
Professional Playwright and TypeScript regression automation framework for a Spring Boot application using the Page Object Model, GitHub Actions, and Allure reporting.
Advanced PostgreSQL project - banking app support schema with incident tracking, window functions, CTEs, stored procedures and operational views
Hands-on Kafka practice with Docker, K8s, and Python
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