support-automation

A terminal-based, multi-domain support-ticket triage agent grounded in a local support corpus.

Agent-native AI support that turns your docs into answers for your community. Built for your agents with skills and MCP.

Host Mario is the ultimate web hosting automation solution. Manage billing, support, and sales with ease. Expand your hosting services and grow your business. User-friendly interface and powerful features.Demo is rolling out at https://www.hostingsewa.com | https://login.hostmario.com

AI-powered solution to predict SLA breaches, prioritize support tickets, and enhance JIRA workflow efficiency using machine learning.

Production-shaped control plane for AI support agents: scoped routing, policy broker, tool boundaries, approval queue, replay verification, audit traces, and human handoff. Prototype on synthetic/sample data — no production users.

A bridge between discord and chatwoot.

Tackety is an open-source, self-hostable support engine that sits between your customers and your developers. It clusters semantically similar issues, and tells your team what to fix first, ranked by real impact, not arrival time. No Zendesk. No vendor lock-in. Custom webhooks, developers first engine

AI Ticket & article Summarization package for OTOBO with provider configuration, custom prompts, tag support, internal summary articles.

AI support operations workspace for ticket prioritization, summaries, and workflow automation.

Agente abierto para Redmine: propuestas asistidas, validación humana, auditoría y métricas de soporte.

Support-ticket routing and triage: TF-IDF + Naive Bayes on Banking77 (0.820 accuracy, 0.817 macro-F1, ~47x over random), per-class error analysis, FastAPI + Streamlit.

Local-first, AI-powered support operating system for Help Scout: webhook push for real-time conversation updates, unified email + Beacon chat inbox, semantic docs search, SLA reporting in business minutes, desktop installers (MSI/DMG/AppImage). 224-test CI.

AI-assisted SupportOps copilot for investigating digital-finance customer complaints with transaction matching, case routing and safe response generation.

Base Ticket Manager for Autotask, Creates tickets from E-mails and helps manage them

AutoSupport Intelligence Agent – Enterprise‑grade AI‑powered support ticket management with anomaly detection, duplicate identification, and severity scoring. Built with FastAPI, Elasticsearch, Redis, Celery, and Docker. Rigorously load‑tested and horizontally scalable.

AI-Powered Automated Support Ticket Resolution for Zoho Desk - Portfolio Demo

A transparent support-knowledge prototype using synthetic data, cited retrieval, confidence thresholds, evaluation, and human handoff rules.

Confidence-gated B2B SaaS ticket router using MC Dropout on DistilBERT with Shannon entropy uncertainty quantification

AI IT helpdesk agent for employee support, access requests, device issues, and incident triage.

Mitra, meaning "friend'' in Sanskrit language is a Botpress-powered AI FAQ chatbot embedded into a customer-facing website to automate Tier-1 support queries and improve customer self-service.